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18 49-60718 Rev. 5
Questions?
Use this
problem
solver!
The Problem Solver
Stainless Steel Refrigerator
Problem Possible Cause
Handle is loose/handle has a
gap.
• Handle needs adjusting. See Attach Fresh Food Handle and
Attach the Freezer Handle sections for detailed instructions.
Refrigerator beeping • This is door alarm. Turn off or disable with door closed. If door
open and alarm is sounding, you can only snooze the alarm.
Not cooling • The cooling system is off. Turn cooling back on. See Operating
Instructions..
Water has poor taste/odor • Water dispenser has not been used for a long time. Dispense
water, until all water in system is replenished.
Water in glass is warm • Normal when refrigerator is first installed. Wait 24 hours for the
refrigerator to completely cool down.
• Water dispenser has not been used for a long time. Dispense
water, until all water in system is replenished.
• Water system has drained. Allow several hours for replenished
supply to chill.
Water dispenser does not work • Water supply line turned off or not connected. See Installing the
Water Line.
• Water filter clogged or filter/bypass plug* not installed. Replace
filter cartridge or remove filter and install bypass plug.
• Air may be trapped in the water system. Press the dispenser arm
for at least 2 gallons (7.57 liters).
• Water in reservoir is frozen because the controls are set too cold.
Set the refrigerator control to a warmer setting and wait 24 hours.
If the water does not dispense after 24 hours, call for service.
Water spurting from dispenser • Newly installed filter cartridge. Run cold water from the dispenser
for 2 gallons (7.57 liters).
No water or ice cube produc-
tion
• Supply line or shutoff valve is clogged. Call a plumber.
• Water filter is clogged. Replace filter cartridge or remove filter and
install bypass plug*.
• Filter cartridge not properly installed. Remove and reinstall filter
cartridge, being certain that it locks in place.
• Icemaker is turned off. Check that the icemaker is turned on. See
Automatic Icemaker.
Water is leaking from dispens-
er
• Air may be present in the water line system, causing water to drip
after being dispensed. Dispense water for at least 5 minutes to
remove air from system.
Freezer cooling, fresh food not
cooling
• Normal, when refrigerator first plugged in or after extended power
outage. Wait 24 hours for temperature in both compartments to
reach selected temperatures.
*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES.
In Canada, call 888.880.3030.
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