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Troubleshooting Network Problems
1 Press the (Home) button on the remote to
access the Home menu. Point the (Settings)
icon and select by pressing the Wheel (OK)
button on the remote.
2 Point the ( ) (All Settings) icon and select
by pressing the Wheel (OK) button on the
remote.
All Settings
(
)
3 Select the Network
→
Wired Connection
(Ethernet) or Wi-Fi Connection
→
Advanced
Wi-Fi Settings.
Picture
NETWORK
TV Name
Wired Connection (Ethernet)
Not Connected
Wi-Fi Connection
Not Connected
Wi-Fi Direct
Sound
Channels
Network
General
Safety
Accessibility
Picture
WI-FI CONNECTION
Network /
Sound
Channels
Network
General
Safety
Accessibility
ꔐ
Add a Hidden Wireless Network
Connect via WPS PBC
Connect via WPS PIN
Advanced Wi-Fi Settings
Follow the instructions below that match to your
network status.
Check the TV or the AP (Router).
When X appears next to TV:
1
Check the connection status of the TV, AP
(Router) and cable modem.
2
Power off and power on in the following order;
(1st) the cable modem, wait for the cable
modem to reset, (2nd) the AP (Router), wait for
the AP (Router) to reset and (3rd) the TV.
3
If you are using a static IP, enter the IP directly.
4
Contact internet service provider or AP (Router)
manufacturer.
Check the AP (Router) or consult your Internet
service provider.
When X appears next to Gateway:
1
Unplug the power cord of the AP (Router) or
cable modem, wait 5 seconds. Reapply power.
2
Initialize (Reset) the AP (Router) or cable
modem.
3
Contact Internet service provider or AP (Router)
manufacturer.
When X appears next to DNS:
1
Unplug the power cord of the AP (Router) or
cable modem, wait 5 seconds. Reapply power.
2
After the cable modem or AP (Router) has
initialized (Reset), try to reconnect.
3
Check that the MAC address of the TV/AP
(Router) is registered with your Internet service
provider. (The MAC address displayed on the
right pane of the network status window
should be registered with your Internet service
provider.)
4
Check the AP (Router) manufacturer’s website
to make sure your router has the latest firmware
version installed.
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