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18
Solutions to Common Problems
Concern Potential Cause Common Solution
“E7”, “E8”, “E9”
is displayed on
control.
• The control has
registered an error code.
• For toll-free telephone support
in the U.S. and Canada:
1-877-4ELECTROLUX (1-877-
435-3287)
“Sb” is displayed
on control.
• The control is in
Sabbath Mode.
• Pressing the CONTROL LOCK
and TEMP MODE keys to exit
Sabbath Mode.
Sound & Noise
Louder sound
levels whenever
appliance is on.
• Modern appliances
have increased storage
capacity and more
stable temperatures.
They require heavy-
duty compressors.
• This is normal. When the
surrounding noise level is low,
you might hear the compressor
running while it cools the interior.
Louder sound
levels when
compressor
comes on.
• Appliance operates at
higher pressures during
the start of the ON cycle.
• This is normal. Sound will level
off or disappear as appliance
continues to run.
Popping or
cracking sound
when compressor
comes on.
• Metal parts undergo
expansion and
contraction, as in hot
water pipes
• This is normal. Sound will level
off or disappear as appliance
continues to run.
Bubbling or
gurgling sound.
• Refrigerant (used to
cool appliance) is
circulating throughout
the system.
• This is normal.
Vibrating or
rattling noise.
• Appliance is not level. It
rocks on the floor when
it is moved slightly.
• Floor is uneven or weak.
• Appliance is touching
the wall.
• Level the appliance. Refer to the
LEVELING section.
• Ensure floor can adequately
support the appliance. Level the
appliance by putting wood or metal
shims under part of the appliance.
• Re-level appliance or move
appliance slightly. Refer to the
LEVELING section.
Water / Moisture / Frost Inside Refrigerator
Moisture forms
on inside
appliance walls
• Weather is hot
and humid, which
increases internal rate
of frost buildup.
• Door is slightly open.
• Door is kept open too
long or is opened too
frequently.
• This is normal.
• See “DOOR PROBLEMS”.
• Open the door less often.
Odor In Appliance
Odors in
appliance.
• Interior needs to be
cleaned.
• Foods with strong odors
are in the appliance.
• Clean interior with sponge, warm
water, and baking soda. Replace
air filter.
• Cover the food tightly.
Door Problems
Door will not
close.
• Appliance is not level. It
rocks on the floor when
it is moved slightly.
• Floor is uneven or weak.
• This condition can force the cabinet
out of square and misalign the door.
Refer to the “LEVELING” section.
• Ensure floor can adequately
support appliance. Level the
appliance by putting wood or
metal shims under part of the
appliance.
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