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31 / EN
Washing Machine / User’s Manual
Problem Cause Solution
Detergent residue in the detergent
drawer. (**)
Detergent was put in wet drawer. •Dry the detergent drawer before putting in
detergent.
Detergent has gotten damp. •Keep detergents closed in an environment free
of humidity and do not expose them to excessive
temperatures.
Water pressure is low. • Check the water pressure.
The detergent in the main wash compartment got
wet while taking in the prewash water. Holes of the
detergent compartment are blocked.
•Check the holes and clean if they are clogged.
There is a problem with the detergent drawer valves. •Call the Authorised Service Agent.
Detergent was mixed with the softener. •Do not mix the softener with detergent. Wash and
clean the drawer with hot water.
Regular drum cleaning is not applied. •Clean the drum regularly. For this procedure,
please see "Cleaning the loading door and the
drum".
Too much foam forms inside the
product. (**)
Improper detergents for the washing machine is used. •Use detergents appropriate for the washing
machine.
Excessive amount of detergent is used. •Use only sufficient amount of detergent.
Detergent was stored under improper conditions. • Store detergent in a closed and dry location. Do
not store in excessively hot places.
Some meshed laundry such as tulle may foam too
much because of their texture.
•Use smaller amounts of detergent for this type
of item.
Detergent was put in the wrong compartment. •Put the detergent in the correct compartment.
Softener is being taken early by the product. •There may be problem in the valves or in the
detergent drawer. Call the Authorised Service
Agent.
Foam is overflowing from the
detergent drawer.
Too much detergent is used. •Mix 1 tablespoonful softener and ½ l water and
pour into the main wash compartment of the
detergent drawer.
•Put detergent into the product suitable for the
programmes and maximum loads indicated in
the “Programme and consumption table”. When
you use additional chemicals (stain removers,
bleaches and etc.), reduce the amount of
detergent.
Laundry remains wet at the end of
the programme. (*)
Excessive foam has occurred and automatic foam
absorption system has been activated due to too
much detergent usage.
•Use recommended amount of detergent.
(*) The product does not switch to spinning step when the laundry is not evenly distributed in the drum to prevent any damage to the
product and to its surrounding environment. Laundry should be rearranged and re-spun.
(**) Regular drum cleaning is not applied. Clean the drum regularly. See 4.4.2
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WARNING: If you cannot eliminate the problem although you follow the instructions in this section, consult your dealer or
the Authorised Service Agent. Never try to repair a nonfunctional product yourself.
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WARNING: Check the HomeWhiz section for the relevant troubleshooting information.
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