OWNER'S MANUAL WASHING MACHINE
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Accessories

1. Cold Supply Hose (1 EA) (Option: Hot (1EA))
2. Spanner
3. Caps for Covering Transit Bolt Holes*
4. Anti-Slip Sheets*
5. Elbow Bracket for Securing Drain Hose*
6. Tie Strap*
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WARNING This appliance must only be used for domestic household purposes and should not be used in mobile applications.
NOTE If the appliance is installed on a raised platform, it must be securely fastened in order to eliminate the risk of falling off.
Wooden Floors (Suspended Floors)
When installing the appliance on wooden floors, use rubber cups to prevent the appliance from excessive vibration and unbalance.

Ventilation Make sure that air circulation around the appliance should not be impeded by carpets, rugs, etc.
Ambient Temperature
Electrical Connection
WARNING The power plug must be plugged into an appropriate outlet socket that is installed and grounded in accordance with all local codes and ordinances.
Lifting the Appliance Off the Foam Base

Removing the Bolt Assemblies
1. Starting with the bottom two transit bolts (1), use the spanner (included) to fully loosen all transit bolts by turning them counterclockwise.

2. Remove the bolt assemblies by wiggling them slightly while pulling them out.
3. Install the hole caps. Locate the hole caps (2) included in the accessory pack or attached on the back.

When pushing down the edges of the top plate diagonally, the appliance should not move up and down at all (check both directions). If the appliance rocks when pushing the top plate of the appliance diagonally, adjust the feet again.
NOTE Timber or suspended type flooring may contribute to excessive vibration and unbalance. Re enforcement or bracing of the timber floor may need to be considered to stop or reduce excessive noise and vibration. Do not install the washer on any elevated surface, stand or plinth as it can become unstable and fall causing serious injury and damage.
Adjusting and Levelling the Feet
When installing the appliance, the appliance should be aligned and perfectly level. If the appliance is not aligned and level properly, the appliance may be damaged or may not operate properly.
1. Turn the levelling feet as required if the floor is uneven.

2. Check if the appliance is perfectly level using a spirit level (1)

3. Secure the levelling feet with the lock nuts (2) by turning counterclockwise against the bottom of the appliance.

4. Check if all lock nuts at the bottom of the appliance are secured properly.
NOTE
Using Anti-Slip Sheets
This feature may vary depending on the models purchased.
If you install the appliance on a slippery surface, it may move because of excessive vibration. Incorrect leveling may cause malfunction through noise and vibration. If this occurs, install the anti-slip sheets under the leveling feet and adjust the level.
1. Clean the floor to attach the anti-slip sheets.
2. Adjust the level after placing the appliance in the installation area.
3. Place the adhesive side (1) of the anti-slip sheets on the floor.

4. Put the appliance on the anti-slip sheets.
Checking the Rubber Seal on the Water Inlet Hose
Two rubber seals (1) are supplied with the water inlet hoses. They are used for preventing water leaks. Ensure the washers are in place before connecting the inlet hose. Make sure the connection to taps is sufficiently tight. Do not use any mechanical device to overtighten the inlet hoses. Hand tighten only with the aid of a soft cloth if necessary. After both ends have been connected, open the taps slowly and check for leaks. The curved end of the inlet hose must be connected to the machine.

Connecting Hose to Water Tap (Each country’s methods of connection will vary. Refer to the appropriate type below)
Connecting Screw-Type Hose to a Tap with a Thread
Screw the hose connection to a water supply tap, which has a ¾” threaded union. Use the straight end of the hose to connect to the tap. Connect the curved end of the hose to the machine.

NOTE Before connecting the inlet hose to the water tap, turn on the water tap to flush out foreign substances (dirt, sand, sawdust, and etc.) in the water lines. Let the water drain into a bucket, and check the water temperature.
Connecting Screw-Type Hose to Tap Without Thread
| 1. Unscrew the adapter ring plate and loose the four fixing screws | ![]() |
| 2. Remove the guide plate if the tap is too large to fit the adapter. | ![]() |
| 3. Push the adapter onto the end of the tap so that the rubber seal forms a watertight connection. Tighten the four fixing screws and the adapter ring plate. | ![]() |
| 4. Pull the connector latch plate down, push the supply hose onto the adapter, and release the connector latch plate. Make sure the adapter locks into place | ![]() |
NOTE After connecting the supply hose to the water tap, turn on the water tap to flush out foreign substances (dirt, sand, sawdust, and etc.) in the water lines. Let the water drain into a bucket, and check the water temperature.
Connecting the Hose to the Appliance
Screw the water line to the water supply on the back of the appliance.

NOTE
Installing the Drain Hose with the Elbow Bracket
The drain hose should not be placed higher than 100 cm above the floor. Water in the appliance may not drain or may drain slowly.


1. Sort laundry and load items.
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2. Add detergent or softener
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3 Turn on the appliance.
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4. Choose the desired cycle.
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5 Begin cycle.
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6 End of cycle.
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Sorting the Clothes
Checking the Clothes Care Label
The symbols tell you about the fabric content of your garment and how it should be washed.
NOTE
The dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress.
Checking the Clothes before Loading
Detergent Dosage
NOTE
Adding Detergent



NOTE
Adding Detergent Tablet
Detergent tablets can also be used when washing as an alternative to powder or liquid.
1. Open the door and put detergent tablets into the drum.

2. Load the clothes into the drum and close the door.
NOTE Do not put tablets into the drawer
Adding Fabric Softener

NOTE
Adding Water Softener
A water softener, such as anti-limescale can be used to cut down on the use of detergent in areas with high water hardness level.

1. Power Button
Press the Power button to turn on or off the appliance. (2) Programme Knob
2. Programmes are available according to the laundry type.
The lamp will light up to indicate the selected programme.
3. Start/Pause Button
This Start/Pause button is used to start the wash cycle or pause the wash cycle.
If a temporary stop of the wash cycle is needed, press the Start/Pause button.
4. Extra Options and Functions
: When this icon is illuminated, the beep sound is off simultaneously.
: When this icon is illuminated, the control panel is locked except for the power button.
: This icon is illuminated when the appliance is connected to WLAN network.
5. Display
6. AI DD
provides automatic load sensing that determines the best wash action.
is activated when Cotton, Mixed Fabric and Easy Care programmes are selected and operates when these selected programmes are in operation.Intensive
Rinse 
You can select an additional Rinse by pressing the Rinse+ button. This option is recommended for people with detergent allergies.
Rinse+ 
This option is used to add an additional rinse to the wash cycle.
Pre Wash
This option is recommended when washing a heavily soiled load.
Delay End
You can set this function so that the appliance starts automatically and finishes after a specified time interval.
NOTE
CAUTION
Wi-Fi 
When WLAN is connected, the Wi-Fi icon on the control panel is lit.
Add Item
You can use this option in order to add or remove the laundry after the washing programme has started.
NOTE For safety reasons, the door remains locked when the water level or temperature inside of the drum is high. It is not possible to add laundry at this time.
Temp.
You can use this option to select the wash temperature for the selected programme. Press this button until the desired setting is lit. Not all temperatures will be available in certain cycles. All rinses are in cold water.

NOTE When you select No, the tub will still rotate for a short time to drain quickly
Beep On/Off 
This function can only be selected when the appliance is in operation and a wash is in progress.
NOTE
Child Lock 
Use this function to disable the controls. This function can prevent children from changing cycles or operating the appliance.
Locking the Control Panel
NOTE Turning off the power will not reset this function. You must deactivate this function before you can access any other functions.
Unlocking the Control Panel
Press and hold the Delay End and Add Item button for 3 seconds.
This feature is only available on the model with
or
logo


NOTE
icon on the control panel is lit.Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application.
Use this function if you need an accurate diagnosis by an LG Electronics customer information centre when the appliance malfunctions or fails. Use this function only to contact the service representative, not during the normal operation.
1. Press the Power button to turn on the appliance. Do not press any other buttons
2. When instructed to do so by the call centre, place the mouthpiece of your phone close to the Smart Diagnosis icon.

3. Press and hold the Temp. button for 3 seconds. for data transfer is displayed.
4. Keep the phone in place until the tone transmission has finished. Time remaining for data transfer is displayed.
5. Once the countdown is over and the tones have stopped, resume your conversation with the call centre agent, who will then be able to assist you using the information transmitted for analysis.
NOTE
Care After Wash

Cleaning the Exterior
Exterior
Immediately wipe off any spills. Wipe with a damp cloth.
WARNING Do not attempt to separate any panels or disassemble the appliance. Do not apply any sharp objects to the control panel in order to operate the appliance.
Door
WARNING
Do not attempt to separate any panels or disassemble the appliance. Do not apply any sharp objects to the control panel in order to operate the appliance.
Cleaning the Interior
Tub Clean
This function is used to clean inside of the appliance.
A higher water level is used in this programme at higher spin speed. Run this function once a month (or more often if needed) to remove detergent buildup and other residue.
1. Remove any clothing or items from the appliance and close the door
2. Open the dispenser drawer and add anti-limescale powder to the main wash compartment.
3. Close the dispenser drawer slowly.
4. Turn on the power, and then select the Tub Clean
will be displayed on the display5. Press the Start/Pause button to start.
6. After the programme is complete, leave the door open to dry the door opening, gasket, and door glass.
CAUTION
Leave the door open to dry inside of the appliance only if the children are supervised at home.
Cleaning the Water Inlet Filter
The water inlet filter collects lime or any sediment that may be in water that is supplied to the appliance. Clean the inlet filter every six months or so, or more often if the water is very hard or contains traces of limescale.
1. Turn off the water tap and unscrew the water inlet hose.

2. Remove the water inlet filter with small pliers and then clean the filter using a medium bristle tooth brush.

NOTE
will be displayed on the control panel when the water is not entering the detergent drawer.The drain filter collects threads and small objects that may have been accidentally left in the clothes. Make sure that the filter is clean every six months to ensure smooth running of your appliance.
Allow the water to cool before cleaning the drain pump filter. Open the door in an emergency or perform an emergency water evacuation.
1. Unplug the appliance.
2. Open the cover cap and pull out the drain tube.

3. Remove the drain plug from the drain tube first (1), and then drain the water. Then slowly unscrew the drain pump filter (2) to drain the remaining water and then proceed to remove any debris or objects from the filter.

4. After cleaning the drain pump filter, carefully reinsert the filter and screw the drain cap back in clockwise carefully to avoid cross-threading and leakage. Reinsert the plug back into the drain tube and place the tube into its holder.
5. Close the cover cap.
CAUTION
Detergent and fabric softener can build up in the dispenser drawer. Liquid detergents can remain under the dispenser drawer and not dispense completely. Remove the drawer and inserts and check for build-up of cleaning products once or twice a month.
1. Remove the detergent dispenser drawer by pulling the drawer straight out until the drawer stops.

2. Remove the build-up of detergent and softener.
3. To clean the drawer opening, use a cloth or small, non-metal brush to clean the recess.
4. Wipe any moisture off the recess with a soft cloth or towel.
5. Reassemble the components of the drawer to the proper compartments and insert the drawer.
Symptoms | Possible Cause & Solution |
|---|---|
INLET ERROR | Water supply is not adequate in that location. Water does not enter appliance or it enters slowly. • Check another tap in the house. Water supply tap is not completely open. Water does not enter the appliance or it enters slowly. • Open fully tap. Water supply hose(s) are kinked. • Straighten hose or reinstall the water inlet hose The filter of the supply hose(s) are clogged. • Check and clean the filter of the inlet hose. If water leakage occurs in the aqua stop supply hose, indicator will become red. • Replace the aqua stop supply hose. |
UNBALANCEERROR | The appliance has a system which detects and corrects the unbalance of the appliance. • The laundry may be too wet at the end of the cycle, rearrange the load to allow proper spinning. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved. Load is too small. This system may stop spinning or even interrupt the spin cycle altogether if individual heavy articles (e.g. bath mat, bath robe, etc.) are loaded. • Add 1 or 2 similar items or smaller articles of laundry to help balance the load. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved. |
WATER OUTLETERROR | Drain hose is kinked or clogged. Water in the appliance does not drain or drains slowly. • Clean and straighten the drain hose. |
The drain filter is clogged. • Check and clean the drain filter. | |
DOOR ERROR | Door sensor malfunctions. • Please call LG service centre. You can find your local LG service centre phone number in the warranty card. |
CONTROL ERROR | This is a control error. • Unplug the power plug and call for service. |
MOTOR LOCKED ERROR | Over load in motor. • Let the appliance wait for 30 minutes until the motor is cooled down and then, restart the cycle. |
OVERFLOW ERROR | Water overfills due to the faulty water valve • Close the water tap. • Unplug the power plug. • Call for service. |
PRESSURE SENSOR ERROR | Water level sensor malfunctions. • Close the water tap. • Unplug the power plug. • Call for service. |
VIBRATION | Vibration sensor malfunctions. • Call for service. |
FROZEN FAILURE | Is supply/drain hose or drain pump frozen? • Supply warm water into the drum in order to unfreeze the drain hose and the drain pump. Cover the supply hose with wet and warm towel. |
WATER LEAKAGE | Water leaks. • Call for service. |
POWER FAILURE | The appliance experienced a mains power failure. • Restart the cycle. |
Noises
Symptoms | Possible Cause & Solution |
Rattling and clanking noise | Foreign objects, such as keys, coins, or safety pins may be in the drum. • Stop the appliance, check the drum for foreign objects. If the noise continues after the appliance is restarted, call for service. |
Thumping sound | Heavy wash loads may produce a thumping sound. This is usually normal. • If the sound continues, the appliance is probably out of balance. Stop and redistribute the wash load. Wash load may be out of balance. • Pause the cycle and redistribute the load after the door unlocks. |
Vibrating noise | Package materials are not removed. • Remove package materials. Wash load may be unevenly distributed in the drum. • Pause the cycle and redistribute the load after the door unlocks. Not all leveling feet are resting firmly and evenly on the floor. • Adjust the leveling of the appliance. Floor not rigid enough. • Check if the floor is sold and does not flex. |
Operation
Symptoms | Possible Cause & Solution |
Water is leaking. | House drain pipes are clogged. • Unclog waste pipes. Contact plumber if necessary. Leakage is caused by improper installation of drain hose or clogged drain hose. • Clean and straighten the drain hose. Check and clean the drain filter regularly. Drain pump filter cap is not fitted correctly. • Refit the drain pump filter. |
Appliance does not operate. | Control panel has powered off due to inactivity. • This is normal. Press the Power button to turn the appliance on. Appliance is unplugged. • Make sure that the cord should be plugged securely into a working outlet. Water supply is turned off. • Turn the water supply tap completely. Controls are not set properly. • Make sure that the cycle should be correctly set. Close the door and press the Start/Pause button. Door is open. • Close the door and make sure that nothing should be caught under the door preventing it from closing completely. Circuit breaker/fuse is tripped/blown. • Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit. The appliance will resume the cycle where it stopped once power is restored. |
| Control needs to be reset. • Press the Power button, then reselect the desired programme and press the Start/Pause button. |
| Start/Pause was not pressed after a cycle was set. • Press the Power button, then reselect the desired programme and press the Start/Pause button. The appliance is turned off if the Start/Pause button is not pressed within 15 minutes. |
| Extremely low water pressure. • Check another tap in the house to make sure that household water pressure should be adequate. |
| Appliance is heating the water or making steam. • The drum may stop operating temporarily during certain cycles, while water is safely heated to a set temperature. |
Buttons may not function properly. | The door cannot be opened for safety reasons once the appliance starts. • Check if the CL is illuminated. You can safely open the door after the Door Lock icon turns off. |
Door does not open. | The door cannot be opened for safety reasons once the appliance starts. • Check if the © icon is illuminated. You can safely open the door after the |
Appliance is not filling properly. | Inlet Filter clogged. • Make sure the inlet filters on the fill valves are not clogged. |
| Inlet hoses may be kinked. • Check that inlet hoses are not kinked or clogged. |
| Insufficient water supply. • Make sure that both hot and cold water taps are turned on all the way. |
| Hot and cold inlet hoses are reversed. • Check inlet hose connections. |
Appliance does not drain water. | Kinked drain hose. • Ensure that the drain hose is not kinked. |
| Drain located higher than 1.2 m above the floor. • Make sure that the drain hose should not be higher than 1.2 m above the bottom of the appliance. |
Detergent is not dispensed completely or not dispensed at all. | Too much detergent is used. • Follow the guidelines provided by the detergent manufacturer. |
Drain Pump Filter may be blocked. • Clean the Drain filter. | |
Cycle time is longer than usual. | The load is too small. • Add more items to allow the appliance to balance the loads. Heavy articles are mixed with lighter items. • Always try to wash articles with similar weight in order to allow the appliance to evenly distribute the weight of the load for spinning. The load is out of balance. • Manually redistribute the load if articles have become tangled. |
Cycle end is delayed | Unbalance is detected or suds removing programme is on. • This is normal. The time remaining shown on the display is only an estimated duration. Actual time may vary. |
Performance
Symptoms | Possible Cause & Solution |
Poor stain removal | Previously set stains. • Articles that have been previously washed may have stains which have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal. |
Staining | Bleach or softener is dispensed too soon. • Dispenser compartment is overfilled. It makes bleach or softer dispensed rapidly. Always measure bleach or softener to prevent overfilling. • Close the dispenser drawer slowly. Bleach or softener was added directly to the wash load in the drum. • Always use the dispensers to ensure that laundry products are properly dispensed at the right time in the cycle. Clothes were not properly sorted. • Always wash dark colours separately from light colours and whites to prevent discolouration. • Never wash heavily soiled items with lightly soiled items. |
Wrinkling | Appliance is not unloaded promptly. • Always remove items from the appliance as soon as the cycle is complete. Appliance is overloaded. • The appliance can be fully loaded, but the drum should not be tightly packed with items. The door of the appliance should be closed easily. Hot and cold water inlet hoses are reversed. • Hot water rinse can set wrinkles in garments. Check the inlet hose connections. Spin speed may be too high. • Set the spin speed to suit the garment type. |
Odour
Musty or mildewy odour in appliance | Inside of drum is not cleaned properly. • Run the Tub Clean function regularly. The drain hose is not properly installed, causing siphoning (water flowing back inside of the appliance). • When installing the drain hose, make sure that it does not get kinked or blocked. The detergent dispenser drawer is not cleaned regularly. • Clean the detergent dispenser drawer, especially the top and the bottom of the drawer's opening. Odours can occur if the drain hose is not properly installed, causing siphoning (water flowing back inside of the appliance). • When installing the drain hose, make sure that it does not get kinked or blocked. If the detergent dispenser drawer is not cleaned regularly, odours can occur from mold or foreign substances. • Clean the detergent dispenser drawer, especially the top and bottom of the drawer's opening. |
Wi-fi
Symptoms | Possible Cause & Solution |
Your home appliance and smart phone is not connected to the Wi-Fi network. | The password for the Wi-Fi that you are trying to connect to is incorrect. • Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG SmartThinQ. Mobile data for your smartphone is turned on. • Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network. The wireless network name (SSID) is set incorrectly. • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters). The router frequency is not 2.4 GHz. • Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your internet service provider or the router manufacturer. The distance between the appliance and the router is too far. • If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance. |
Reference file: LG WV5-1408W 8kg Series 5 Front Load Washing Machine
Additionally, the document applies to other LG Electronics models: WV5-1409W