MFC-J995DW(XL) User Manual

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Error Message Action

Repetitive No

Paper Fed

Clean the paper pick-up rollers.

For more detailed information, see the Online User's Guide: Clean the

Paper Pick-up Rollers.

Replace Ink

One or more of the ink cartridges have reached the end of their lives.

Replace the ink cartridges.

For more detailed information, see the Online User's Guide: Replace

the Ink Cartridges.

• You can still scan even if the ink is low or needs to be replaced.

Touchscreen Init.

Failed

The touchscreen was pressed before the power on initialization was

completed.

Make sure nothing is touching or resting on the touchscreen,

especially when plugging the machine in.

Debris may be stuck between the lower part of the touchscreen and its

frame.

Insert a piece of stiff paper between the lower part of the touchscreen

and its frame and slide it back and forth to push out the debris.

Tray Settings

This message is displayed when the setting to confirm the paper type

and size is enabled.

To not display this confirmation message, change the setting to Off.

For more detailed information, see the Online User's Guide: Change

the Check Paper Size Setting.

Unable to Clean

Unable to

Initialize XX

Unable to Print

A foreign object, such as a paper clip or a piece of ripped paper, is in

the machine.

Open the scanner cover and remove any foreign objects and paper

scraps from inside the machine. If the error message continues,

disconnect the machine from the power for several minutes, and then

reconnect it.

If you cannot print received faxes, transfer them to another fax

machine or to your computer.

For more detailed information, see the Online User's Guide: Transfer

Your Faxes or Fax Journal Report.

Unable to Scan XX

Disconnect the machine from the power for several minutes, and then