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TROUBLESHOOTING AND ROUTINE MAINTENANCE
22 - 6
If You Are Having Difficulty with Your Machine
If you think there is a problem with your machine, make a copy first. If the copy
looks good, the problem is probably not your machine. Check the table below
and follow the troubleshooting tips.
Difficulty Suggestions
Printing
and
Receiving
Faxes
Condensed print and
horizontal streaks, the
top and bottom of
sentences are cut off.
If your copy looks good, you probably had a bad
connection, with static or interference on the phone line.
If the copy looks bad, call Brother Customer Service at 1-
800-284-4329 (in USA), 1-877-BROTHER (in Canada)
or 1-514-685-6464 (in Montreal).
Vertical streaks/ black
lines appear on faxes
you receive.
Sometimes you may see vertical streaks/black lines on
the faxes you receive. Either your the machine’s primary
corona wire for printing may be dirty, or the sending
party’s fax scanner may be dirty. Clean your primary
corona wire (see Page 22-17), or ask the sender to make
a copy to see if the problem is with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer Service
at 1-800-284-4329 (in USA) or 1-877-BROTHER (in
Canada) or 1-514-685-6464 (in Montreal).
Fax Machine “Hears”
voice as CNG tone.
If your fax machine is set to Easy Receive ON, it is more
sensitive to sounds. Your fax machine may mistakenly
interpret certain voices or music on the line as a calling
fax machine and respond with fax receiving tones.
Deactivate the fax by pressing #51 if you are at an
extension phone or press Stop/Exit if you are at the fax
machine or an external phone.
Try avoiding this problem by turning Easy Receive to
OFF. (See Easy Receive, Page 5-3.)
Horizontal streaks You may get a fax with horizontal streaks or with missing
lines. Usually this is caused by a poor telephone
connection. Ask the other party to send the fax again.
Received faxes appear
as split or blank pages.
If the received data is divided and printed on 2 pages or if
you get an additional blank page, your Paper Size setting
may not be correct for the paper you are using.
(See Page 4-1.)
If you are using the fixed reduction feature, check to see
if the reduction ratio is suitable for the paper in your
machine. (See Page 5-3.)
Phone Line
or
Connections
Dialing does not work Check for a dial tone. Change TONE/PULSE setting.
(See Page 4-8.) Check all line cord connections, and
make sure the curled handset cord is not in the EXT jack.
Check power cord connection. Send a manual fax by
pressing Hook
—OR—by lifting the handset, and dialing the number.
Wait to hear fax receiving tones before pressing
Fax Start
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