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15
Before you call for service…
GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com.
In Canada visit www.GEAppliances.ca. You may not need to call for service.
Problem
Possible Causes What To Do
Dishes and flatware Main or Fine filter is clogged • See the Care and cleaning section.
not clean Low inlet water temperature • Make sure inlet water temperature is correct (see the Using the dishwasher
section). Turn on the hot water faucet nearest the dishwasher, let run until
the water temperature stops rising. Then start the dishwasher and turn
off the faucet. This ensures the entering water is hot.
Water pressure is temporarily low • Turn on a faucet. Is water coming out more slowly than usual? If so, wait
until pressure is normal before using your dishwasher.
Air gap or disposer is clogged • Clean the air gap or flush the disposer.
No high drain loop • Verify that you have a high drain loop. Refer to the Installation Instructions.
Improper rack loading • Make sure large dishware does not block the detergent dispenser or the
wash arms. See the Loading the dishwasher section.
Poor performing detergent • Use a highly rated detergent such as
Cascade
®
Platinum Pacs
.
Spots and filming Extremely hard water • Use rinse agents such as Cascade
®
Complete Rinse Aid to prevent spots and
on glasses and prevent new film buildup.
flatware
• If water is extremely hard, a softener may be required.
Low inlet water temperature • Make sure water temperature is at least 120°F (49°C).
Overloading or improper • Load dishwasher as shown in the Loading Place Settings section.
loading of the dishwasher
Old or damp powder detergent • Make sure detergent is fresh.
Rinse agent dispenser empty • Refill with rinse agent such as Cascade
®
Complete Rinse Aid.
Too little or low performing • Make sure you use the proper amount of highly rated detergent.
detergent
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