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Problem Possible solution
The appliance does not drain
the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is correct.
• Set the drain option if you set a programme without drain phase.
• Set the drain option if you set an option which ends with water in the
drum.
• If above mentioned solutions do not help, contact the Authorised
Service Centre (as the filter of the drain pump may be clogged).
The spin phase does not op-
erate or the washing cycle
lasts longer than usually.
• Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
• Set the spin option.
• Set the drain option if you set an option which ends with water in the
drum.
• If above mentioned solutions do not help, contact the Authorised
Service Centre (as the filter of the drain pump may be clogged).
There is water on the floor.
• Make sure that the couplings of the water hoses are tight and there is
not water leakages.
• Make sure that the water inlet hose and the drain hose have no dam-
ages.
• Make sure you use the correct detergent and the correct quantity of
it.
You cannot open the appli-
ance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the drum.
• Do the emergency drain procedure. See "Frost precautions" (in "Care
and Cleaning" chapter).
The appliance makes an un-
usual noise.
• Make sure the levelling of the appliance is correct. Refer to 'Installa-
tion instruction'.
• Make sure that the packaging and/or the transit bolts are removed.
Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too small.
The appliance fills with water
and drain immediately.
• Make sure that the drain hose is in the correct position. The end of
the hose may be too low. Refer to 'Installation instruction'.
The cycle is shorter than the
time displayed.
• The appliance calculates a new time according to the laundry load.
See the ‘Consumption Values’ chapter.
The cycle is longer than the
time displayed.
• An unbalanced laundry load increases the duration time. This is a nor-
mal behaviour of the appliance.
The washing results are not
satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before you wash
the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an option.
• Make sure that you press only the wanted touch button(s).
After the check, activate the appliance. The
programme continues from the point of
interruption.
If the problem occurs again, contact the
Authorised Service Centre.
16 www.zanussi.com
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