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47
D
UNITED STATES AND CANADA
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS
WARRANTY. BEFORE USING YOUR VIZIO PRODUCT, PLEASE READ THIS WARRANTY
CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE
THE VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE,
RETURN IT FOR A REFUND TO THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action waiver
for United States residents. If you live in the United States, the binding arbitration
agreement and class action waiver aect your rights under this warranty. Please
read the text under the section titled “Binding Arbitration Agreement; Class Action
Waiver (U.S. Residents Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth below
for one (1) year from the date of original purchase. For commercial use, VIZIO
warrants this product on the terms set forth below for ninety (90) days from the
date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship when
the product is used normally in accordance with VIZIO’s user guides and manuals.
Except where restricted by law, this warranty applies only to the original purchaser
of a new product. The purchase must have been made from an authorized retailer
in the United States (including Puerto Rico) or Canada. The product must also be
located in the country where it was purchased at the time of warranty service.
Zero Bright Pixel Defect Guarantee (Displays Only)
Your product may qualify for a warranty against “zero bright pixel” defects for the
duration of the warranty on select new product purchases. To determine if this
guarantee applies to your product, refer to the model’s product information page
at www.vizio.com, look for the “zero bright pixel” guarantee on the box, or contact
VIZIO Technical Support at the email address or telephone number below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional help
and troubleshooting. To obtain warranty service, contact VIZIO Customer Support
by going to support.vizio.com and selecting Contact Us.
You can also call Customer Support:
US — (855) 209-4106
Canada — (877) 878-4946
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO service
center. You may be required to supply a purchase receipt (or copy) to show that
the product is within the warranty period. When you return a product to a VIZIO
service center, you must ship the product in its original packaging or in packaging
that aords an equal degree of protection. VIZIO Technical Support will provide
instructions for packing and shipping the product to the VIZIO service center. ALL
USER DATA AND DOWNLOADED APPLICATIONS STORED ON A PRODUCT WILL BE
DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If
this occurs, your product will be restored to its original state. You will be responsible
for restoring all applicable user data and downloaded applications. Recovery and
reinstallation of user data and downloaded applications is not covered under this
warranty. In order to protect your personal information, VIZIO recommends that
you always clear all personal information from the product before it is serviced,
regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at its
option) repair or replace it, or refund the purchase price to you. There will be no
charge for parts or labor during the warranty period. Replacement parts may be
new or recertied at VIZIO’s option and sole discretion. Replacement parts and
VIZIO’s labor are warranted for the remaining portion of the original warranty or for
ninety (90) days from warranty service, whichever is longer.
Types of Service
TVs that are 32 inches or larger will usually be serviced in-home. In-home service
requires complete and easy access to the product and does not include de-installa-
tion or re-installation of the product. In-home service is subject to availability. VIZIO
will provide other service options when in-home service is not available. All other
VIZIO products must be sent to a VIZIO service center to obtain warranty service.
VIZIO is not responsible for transportation costs to the service center, but VIZIO will
cover return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c)
improper operation; (d) improper voltage supply or power surges; (e) signal issues;
(f) damage from shipping; (g) acts of God; (h) customer misuse, modications or
adjustments; (i) installation, set-up, or repairs attempted by anyone other than by
a VIZIO authorized service center; (j) products with unreadable or removed serial
numbers; (k) products requiring routine maintenance; or (l) products sold “AS IS”,
“CLEARANCE”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satised With Service
If you feel VIZIO has not met its obligations under this warranty, you may attempt
to resolve the issue informally with VIZIO. If you are unable to resolve the issue
informally and wish to le a formal claim against VIZIO, and if you are a resident of
the United States, you must submit your claim to binding arbitration according to
the procedures described below, unless an exception applies. Submitting a claim to
binding arbitration means that you do not have the right to have your claim heard
by a judge or jury. Instead your claim will be heard by a neutral arbitrator.
Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)
UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR
HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY OR CLAIM RELATING
IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING ANY CONTROVERSY OR
CLAIM ARISING OUT OF OR RELATING TO THIS WARRANTY, A BREACH OF THIS
WARRANTY, OR THE VIZIO PRODUCT’S SALE, CONDITION OR PERFORMANCE,
WILL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN
ARBITRATION ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR
APPOINTED BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE
WITH ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY
PROCEDURES FOR CONSUMER-RELATED DISPUTES. You may learn more about
the American Arbitration Association and its rules for arbitration by visiting www.
adr.org or by calling 800-778-7879. Since this warranty concerns a transaction in
interstate or international commerce, the Federal Arbitration Act will apply.
The ling fees to begin and carry out arbitration will be shared between you and VIZIO,
but in no event will your fees ever exceed the amount allowable by the American
Arbitration Association, at which point VIZIO will cover all additional administrative
fees and expenses. VIZIO waives its right to recover attorneys’ fees in connection with
any arbitration under this warranty. If you are the prevailing party in an arbitration
to which the Supplementary Procedures for Consumer-Related Disputes applies,
then you are entitled to recover attorneys’ fees as the arbitrator may determine.
The dispute will be governed by the laws of the state or territory in which you
resided at the time of your purchase (if in the United States). The place of arbitration
will be Irvine, California, or your county of residence (if in the United States). The
arbitrator will have no authority to award punitive or other damages not measured
by the prevailing party’s actual damages, except as may be required by statute. The
arbitrator will not award consequential damages, and any award will be limited to
monetary damages and will include no equitable relief, injunction, or direction to
any party other than the direction to pay a monetary amount. Judgment on the
award rendered by the arbitrator will be binding and nal, except for any right of
appeal provided by the Federal Arbitration Act, and may be entered in any court
having jurisdiction. Except as may be required by law, neither you nor VIZIO nor
Limited Warranty
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