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Before you call for service… ge.com
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
17
Consumer SupportTroubleshooting TipsOperating InstructionsSafety Instructions
Installation
Instructions
Problem Possible Cause What To Do
Washer won’t Control panel is asleep • This is normal. Press POWER.
operate
Washer is unplugged • Make sure cord is plugged securely into a working
outlet.
Water supply is turned off • Turn both hot and cold faucets fully on.
Controls are not set properly • Make sure the cycle was set correctly, close the lid and
press START.
Lid is open—safety feature. • Close lid and reset cycle, to the beginning if necessary.
Prevents the washer from filling
and operating when lid is up
Circuit breaker/fuse is • Check house circuit breakers/fuses. Replace fuses or
tripped/blown reset breaker. Washer should have separate outlet.
Electronics need to be reset • Unplug washer, wait 2 minutes, plug back in and
press POWER.
START was not pressed after a • Press START.
cycle was set
Extremely low water pressure • Press START again.
Washer is too cold • If the washer has been exposed to temperatures
below freezing for an extended period of time, allow
it to warm up before pressing POWER. Otherwise,
the display will not come on.
Water not filling Filter clogged or fill hoses may • Make sure that the water valve filters (blue and
properly be kinked orange screen must be free of solids) on the unit
are not clogged. Turn off water and check filter by
disconnecting hose at machine. Check that fill hoses
are not kinked or clogged.
Energy efficiency • This is an energy-efficient washer. As a result, the
temperature settings for this washer may be different
than non-energy-efficient washers.
Insufficient water supply • Make sure that the water supply is turned on.
Make sure that the water faucets are turned to their
completely open positions.
The washer lid is open • The washer lid must be closed for all washer cycle
operations. If the lid is opened during washer
operation, all functions will stop, including water
filling.
Incorrect fill hose connection • Make sure that the fill hoses connect the hot water
supply to the hot inlet on the washer, and the cold
water supply to the cold inlet on the washer (hot to
hot, cold to cold).
Water fill optimization • Water may not cover the top level of the clothes. This
is normal for this high-efficiency washer. The water fill
is optimized by the system for best wash performance.
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