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19
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overll dispenser. Overlling causes immediate dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to be remain in dispenser at
the end of the cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer’s instructions to avoid damage to
your items.
Control panel not
responding to touch
Control Lock is on. Be sure to turn the control lock off when you want to modify settings
or use the control panel.
Error Code Appears in Display
“LF” (F8E1) (too long to ll)
appears in display
Washer taking too long to ll. Drain
extends more than 4.5" (114 mm)
into standpipe.
Check plumbing for correct drain hose installation. Use drain hose
form and attach securely to drainpipe or tub. Do not tape over drain
opening. See Installation Instructions.
F#E# code (F-type error
code) appears in display
System error code. Touch POWER to clear the code and exit cycle. Then touch POWER,
select cycle, and then touch and hold START/PAUSE to start washer.
If code appears again, call for service.
F1E1 ACU (Appliance
control fault)
Internal ACU failure. Call for service.
F2E3 UI/ACU mismatch ACU/UI initialization error. Call for service.
F3E1 Water level sensing
failure
Pressure sensor on ACU failure. Call for service.
F5E2 Lid lock will not lock
is lid lock failure
An item in the load may be keeping the
lid from locking.
Check for items directly under the lid.
F5E3 Lid cannot unlock Objects on washer lid prevent it
from unlocking.
Remove objects, such as baskets of laundry, from top of washer.
F6E2 or F6E3
Communication Error:
UI cannot communicate
ACU or UI synchronization error. Remove power from the washer. Let washer set for 5 minutes for
the washer to completely power down. Apply power to washer and
check for error codes. If the error code persists call for service.
F8E6 (Lid opened)
appears in display
Washer lid left open. Close the lid and touch Power to clear the display. If the lid is left
open for more than 10 minutes, the cycle will reset and water in the
washer will drain.
“drn” “dr” (F9E1) (drain
pump system problem
- long drain) appears in
display
Washer taking too long to drain
water. Drain extends more than
4.5" (114 mm) into standpipe.
Check plumbing for correct drain hose installation. Use drain hose
form and attach securely to drainpipe or tub. Do not tape over drain
opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the oor.
Remove any clogs from drain hose. See Installation Instructions.
“Ofb” (Off Balance) Load not balanced. Open the lid, redistribute the load, close the lid, and press START/
PAUSE to resume.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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