USER AND INSTALLATION MANUAL
iQool9PLUS-V2
9,000 BTU
iQool12PLUS-V2
12,000 BTU
SMART WIFI CONTROLLED WALL MOUNTED
INVERTER SPLIT AIR CONDITIONER WITH HEAT PUMP
Thank you for choosing an electriQ Air Conditioner
Please read this user manual before using this innovative
Air Conditioner and keep it safe for future reference.
CONTENTS
2
CONTENTS
3
SAFETY INSTRUCTIONS 4
OPERATION 6
INDOOR UNIT 7
OUTDOOR UNIT 7
REMOTE CONTROL 8
DISPLAY PANEL 10
FUNCTIONS 11
WIFI CONTROL 14
SETTING UP THE APP 14
CONNECTING THE AIR CONDITIONER 17
USING THE APP 19
MAINTENANCE 24
END OF SEASON 25
START OF SEASON 25
REPLACING THE BATTERIES 25
INSTALLATION GUIDE 26
TOOLS RECOMMENDED FOR INSTALLATION 29
INFORMATION REGARDING THE INSTALLATION OF THE INDOOR UNIT 31
INSTALLATION OF THE OUTDOOR UNIT 32
CONDENSATE DRAINAGE OF THE OUTDOOR UNIT 32
INSTALL THE WATER DRAINAGE PIPE 34
ELECTRICAL CONNECTION OF THE AIR CONDITIONER 36
TROUBLESHOOTING AND SELF DIAGNOSIS 36
WIFI CONTROL TROUBLESHOOTING 37
TECHNICAL SPECIFICATION 41
SUPPORT 42
SAFETY INSTRUCTIONS
4
IMPORTANT!
• Carefully read the instructions before
operating the unit
• This appliance comprises of an indoor
and an outdoor unit. The indoor slim
evaporator is designed exclusively for
indoor installations while the external
condenser can be installed outside while
still away from flood water or snow line.
• Always place the unit on a dry and stable
surface. Install the outdoor unit on a wall
with wall-mounting brackets or fix to a
floor slab with special floor mounting slab
bolts or brackets away from flood or snow
lines.
• Rating: This unit must be only connected
to a 220-240 V / 50 Hz earthed power
source.
• Installation must be in accordance with
the regulations of the country where the
unit is used.
• This appliance is intended for permanent
installation into a fixed structure, and
should not be installed on vehicles.
• The outdoor part of the air conditioner
unit must always be stored and
transported upright, otherwise
irreparable damage may be caused to
the compressor; if in doubt we suggest
waiting at least 24 hours before starting
the unit.
• These air conditioners are supplied with
pre flared refrigeration pipes and
electrical cables, which enables the
installer to reduce the installation time.
• European Union regulations requires for
an F-Gas trained engineer to handle any
operation where non-qualified
intervention could cause fluorinated gas
to escape. A commissioning certificate
must be issued with any installation.
• This air conditioner contains R32 which is
a safe efficient refrigerant which has a
lower environmental burden than
traditional refrigerants.
• The refrigerant used in this air
conditioner is an environmentally friendly
hydrocarbon R32, which has a very low
Global Warming Potential compared to
traditional refrigerants.
• R32 is classed as slightly flammable and
as such naked flames and sources of
ignition should be kept a safe distance
from the unit.
• If you are in any doubt about the
suitability of your electrical supply have it
checked and, if necessary, modified by a
qualified electrician.
• This air conditioner has been tested and
is safe to use. However, as with any
electrical appliance - use it with care.
• Disconnect the power before
dismantling, assembling or cleaning.
• Never connect the unit to an electrical
outlet using an extension cord. Both the
indoor unit and outdoor must be
hardwired by a qualified electrician.
• Never operate this appliance if the cord is
damaged. Ensure the power cord is not
stretched or exposed to sharp objects or
edges.
• A damaged supply cord should be
replaced by the manufacturer or a
qualified electrician in order to avoid a
hazard.
• Avoid touching any moving parts within
the appliance.
• Never insert fingers, pencils or any other
objects through the guard
• This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities.
It is also not intended for use by those
with a lack of experience and knowledge,
unless they have been given supervision
or instruction concerning the use of the
appliance by a person responsible for
their safety. Do not leave children
unsupervised with this appliance.
• Do not clean the unit by spraying it or
immersing it in water.
• Any service other than regular cleaning
SAFETY INSTRUCTIONS
5
or filter replacement should be performed
by an authorized service representative
or a qualified air conditioning engineer.
Failure to comply could result in a voided
warranty.
• This air conditioner is intended for
cooling / heating a room to a suitable
level for human comfort, and should not
be used for any other purpose such as
cooling food.
• Avoid restarting the air conditioning unit
unless 3 minutes have passed since
being turned off. This prevents damage
to the compressor.
• Never use the mains as a switch to start
and turn off the air conditioning unit. Use
the provided ON/OFF button located on
the remote control.
• The indoor unit should not be installed in
laundry or wet rooms.
• Diagrams and pictures provided within
the manual are for guidance only. Due to
continual product development, if there is
any variance between the manual and
the product received, the information
provided on the product should be
followed.
ENERGY SAVING AND UNIT SAFETY
PROTECTION TIPS
• Do not cover or restrict the airflow from the
outlet or inlet grills.
• For maximum performance the minimum
distance from a wall or objects should be
50cm.
• Keep the filters clean. Under normal
conditions, filters should only need cleaning
once every four weeks (approximately). Since
the filters remove airborne particles, more
frequent cleaning maybe necessary,
depending on the air quality.
• For the initial startup set the fan speed to
maximum and the thermostat to 4-5 degrees
lower than the current temperature. After, set
the fan switch to low and set the thermostat to
your desired setting.
• To protect the unit we recommend not using
the cooling mode when the ambient indoor
temperature is higher than 35℃.
• To protect the unit we recommend not using
the heating mode when the indoor ambient
temperature is lower than 7℃. Performance
will be reduced at lower temperatures.
• Note the manufacturer operating temperature
ranges at the end of this user manual.
OPERATION
6
COOLING MODE
The compressor (6) in the external unit compresses the refrigerant into a high-temperature, high-
pressure gas. When this gas flows along the cooling fins of the condenser (7), heat is exuded and
the gas condenses into a liquid, which is then led to the evaporator (1) in the indoor unit. The liquid
expands into a gas at a low temperature and low pressure. This gas absorbs the warmth of the air
in the room, and a fan (3) draws the air through the filter and over the evaporator (1), blowing the
cooled air back into the room. The heat is moved to the compressor along with the gas. A fan (8)
draws air over the condenser and blows the warm air away.
1. Evaporator
2. Filter
3. Evaporator Fan
4. Gas Line
5. Liquid line
6. Compressor
7. Condenser
8. Condenser Fan
HEAT PUMP MODE
The system operates in reverse: the condenser works as an evaporator, the evaporator as a
condenser: warm air is blown into the room. It is ideal as a maintenance heating when outside
temperature is not too low and when the indoor temperature is more than 7°C.
DEHUMIDIFYING
As with cooling, the moisture in the air condenses on the cold evaporator at room
temperature acting as a powerful dehumidifier.
3
1
2
4
5
6
8
7
OPERATION
7
INDOOR UNIT
OUTDOOR UNIT
No.
Description
1
Front panel
2
Air filter
3
LED display
4
Air Inlet
5
Rating Label
6
Louvre
7
Deflectors
8
Connectors
8
Reset button
No.
Description
9
Air outlet grille
10
Terminal block cover
11
Gas valve
12
Liquid valve
Note: Diagrams are for illustrative
purposes only and there may be
variations between the diagram and
actual product.
1
2
3
4
5
6
7
8
9
10
10
11
12
9
OPERATION
8
REMOTE CONTROL
The remote control has a range of up to 8m. Point the remote
control at the receiver in the interior unit. A beep confirms that the
remote control signal has been received.
REMOTE OPERATION
Turn the appliance on using the ON/OFF button. This activates the
most recently used setting.
The ON/OFF
button also turns the air conditioner off.
BUTTONS
Button
Function
Press to turn the unit on or off.
MODE
Press to change between the different modes: Auto, Cool, Heat Dry and Fan.
TURBO
Press to activate turbo mode. This will make the unit work in high performance mode
to quickly cool or heat the room for a period of 15 minutes. The fan will be set to max,
the temperature will be set to either 16
o
C in cooling mode or 31
o
C in heating mode.
SPEED
Press to select the fan speed between LOW, MED and HIGH.
I FEEL
Press to activate the follow me function, where the room temperature is measured on
the remote control, rather than within the indoor unit.
DISPLAY
Press while the air conditioner is running to turn the display on and off.
Press to increase the desired room temperature or adjust the timer duration.
Press to decrease the desired room temperature or adjust the timer duration.
Press to turn vertical swing on and off
Press to turn horizontal swing on and off
Press to turn the optional UVC sterilisation function on and off
Eco mode: Use in heating and cooling modes to reduce energy consumption.
In cooling mode eco mode slowly increases the desired temperature by 2
o
C. In
heating mode eco mode slowly decreases the desired temperature by 2
o
C
Clean: Press to run the self cleaning function
Timer: Press to activate the startup / shutdown timer
Quiet: Press to put the air conditioner in low noise mode
Sleep: Press to activate the sleep function
OPERATION
9
DISPLAY
RESET BUTTON
There is a reset button located on the indoor unit
which can be pressed to reset the unit.
It is also be pressed and held for 5 seconds to start
the WiFi connection mode – see the WiFi section for
more details.
OPERATION
10
TEMPERATURE
The desired temperature is set with the up and/or down button, within the limits of the
thermostat: 16°C – 31°C.
Use the FAN SPEED button to set the fan speed at low, medium and high; or automatic (the
symbol on the display will flash). The fan speed in the automatic setting is determined by the
difference between the set temperature and the room temperature.
DISPLAY PANEL
The display panel on the front of the unit will display the desired room temperature and a number
of other symbols depending on the features activated.
OPERATION
11
FUNCTIONS
COOL
1. Press the MODE button until the COOL indicator appears.
2. Set the desired temperature using the + and - buttons.
3.
Use the FAN button
to set the fan speed.
HEAT
1. Press the MODE button until the HEAT indicator appears
2. Set the desired temperatureusing the + and - buttons.
3. Use the SPEED button to set the fan speed.
FAN MODE
1. Press MODE
button until the FAN indicator appears.
2. The temperature settings are disabled in fan mode.
3. Use the SPEED button to set the fan speed, cycling through LOW / MED / HIGH / AUTO.
DRY
1. Press the MODE
button until the dry indicator appears.
2. The fan speed will always be low in this mode and the SPEED button is disabled. In
addition the temperature cannot be adjusted in dehumidifying mode
AUTO MODE
1. Press the MODE button until the AUTO indicator appears.
2. The difference between the set temperature and room temperature determines how the air
conditioner operates: cool, heat, fan or dry. It is not possible to change the temperature in
this mode the unit will operate to achieve best performance. The operation logic is as
below.
Ambient Temperature
Operation Mode
Auto Temperature
˂20°C
Heating
23°C
20°C - 26°C
Dry
18°C
˃26°C
Cool
23°C
3. Use the SPEED button to set the fan speed.
TIMER OFF FUNCTION (WHILE THE AIR CONDITIONER IS ON)
1. Press the MODE button until the symbol appears for the operation you want.
2. Set the desired temperature.
3. Use the SPEED button to set the fan speed.
4. Press the TIMER button to set the running time required. Use the up and down buttons to
set the running time (max 24 hours). Once the running time has elapsed, the appliance
will switch itself off. To cancel the timer function before the set time has elapsed, press the
TIMER button again.
TIMER ON FUNCTION (WHILE THE AIR CONDITIONER IS IN STANDBY)
1. The appliance is switched off in standby mode
2. Press the TIMER button to set the number of hours until switch on is required. Use the up
and down button set the number of hours (max 24 hours). Set the desired operation,
temperature, fan speed. Once the set time has elapsed, the appliance will switch itself on.
To turn off the timer function before the set time has elapsed, press the TIMER button
again.
OPERATION
12
SLEEP MODE
1. Press the SLEEP button
2. Set the desired temperature.
3. Press the SLEEP button; The SLEEP indicator will appear on the display. Cancel the
sleep mode by pressing the button again.
4. The fan will operate at low speed.
5. The temperature is automatically altered by 1
o
C every hour for 2 hours. In cooling mode
the desired temperature will rise, in heating it will fall.
6. After 10 hours in Sleep mode the unit will power off automatically.
TURBO
1. Press the TURBO button until the Turbo symbol appears.
2. Set the desired temperature.
3. Use the FAN button to set the fan speed.
4. Press the TURBO button. The fan and compressor will run at maximum speed for 15
minutes, before returning to their previously set levels.
SWING
1. Press the SWING buttons to control the fan direction.
2. The controls the horizontal air movement (up/down).
3. The controls the vertical air movement (left/right).
ECO
1. Press the ECO button to turn on the energy saving mode
2. In cooling mode, the desired temperature will increase by 2
o
C.
3. In heating mode, the desired temperature will decrease by 2
o
C.
IFEEL
1. Press the IFEEL button to activate the follow me mode.
2. In this mode the temperature of the unit will be set based on the temperature where the
remote is situated.
3. The remote will act as a mobile thermostat which controls the unit.
OPERATION
13
IMPORTANT INFORMATION
HEATING MODE
When the air conditioner is placed in heating mode, the indoor unit will appear to be inactive
while it follows it’s preheat procedure to heat the evaporator coils. Once the coils have heated,
the indoor fan will start to run. This process usually takes 1 – 3 minutes, and is designed to
ensure that cold air is not circulated.
AUTO RESTART
The air conditioner will automatically restart when electricity is restored after a power cut. If in
doubt, check the settings.
RANGE OF INTERNAL THERMOSTAT
The internal thermostat can be set at a desired temperature between 16 and 31°C. Note that
whether the desired value is achieved depends on the room size, temperature and insulation of
the room.
RANGE OF HEAT PUMP FUNCTION
The heat function can be used when the external ambient temperature is above -15°C. The
performance of the heat pump will degrade with lowering external temperatures. Please note the
performance will reduce when the outdoor temperature drops below 5°C.
CAPACITY
The required cooling or heating capacity depends greatly on the location and/or use of the room
where the air conditioner is installed. Strong sunlight and the presence of people, lights or
equipment creates an additional heat load. Normal living spaces require about 350 Btu per
square metre of floor surface. In strong sunlight or if other sources of heat are present, this may
be as much as 1200 Btu per sqm.
Tip: On warm days, let the air conditioner cool the room as much as possible during the night and
keep the temperature constant from night to daytime.
WIFI CONTROL
14
DOWNLOAD THE APP TO YOUR PHONE
Download the” TUYA SMART” app, from your chosen app store, using the QR codes below, or by
searching for the app in your chosen store.
Android IOS
MODES AVAILABLE FOR SETUP
The air conditioner has two different setup modes, Quick Connection and AP (Access Point). The
quick connection is a quick and simple way to set the unit up. The AP connection uses a direct
local WiFi connection between your phone and the air conditioner to upload the network details.
To turn the WiFi on press and hold the RESET button on the indoor unit for 5 seconds until the air
conditioner bleeps. Alternatively quickly press the DISPLAY button on the remote 6 times. The WiFi
symbol will flash quickly to indicate the unit is in quick connection mode
Please ensure your device is in the correct WiFi connection mode for the connection type you are
attempting, the flashing WiFi indicator on your air conditioner will indicate this.
Connection Type
Frequency of Flashes
Quick Connection
Flashes three times per second
AP (Access Point)
Flashes three times per two seconds
CHANGING BETWEEN CONNECTION TYPES
If the connection has failed then need change to slowly
flash state. When the WIFI indicator is flashing at
speed, press and hold the RESET button on the indoor
unit for 5 seconds. Alternatively quickly press the
DISPLAY button on the remote 6 times and the WIFI
indicator will begin to slowly flash.
WIFI CONTROL
15
REGISTER THE APP
1. Press on the register button at
the bottom of the screen.
2. Read the Privacy policy and
press the Agree Button.
3. Enter your email address or
phone number and press
continue to register.
4. A verification code will be sent
by the method selected in step
3. Enter the code into the app.
6. The app is now registered. It
will automatically log you in
following registration.
5. Type in the password you
would like to create. This
needs to be 6-20 characters,
with letters and numbers.
WIFI CONTROL
16
SETTING UP YOUR HOME WITHIN THE APP
TUYA is designed so it can work with a large number of compatible smart devices within your home.
It can also be set up to work with multiple devices within different houses as such during the setup
process, the app requires that different areas are created and named to allow easy management
of all your devices. When new devices are added, they are assigned to one of the rooms you have
created.
CREATING ROOMS
1. Press on the ADD HOME
button.
2. Type in a name for your home,
3. Press on the location button to
select the location of your
home. (See SETTING YOUR
LOCATION below)
4. New rooms can be added by
pressing the ADD ANOTHER
ROOM option at the bottom.
(See ADD ANOTHER ROOM
below)
5. Untick any rooms that are not
required on the app.
6. Press DONE in the top right
corner.
SETTING YOUR LOCATION
Use your finger to
move the orange
HOME symbol.
When the symbol is
in the approximate
location of your
home, press the
confirm button in the
top right corner.
Location details
allows the app to be
set up later to
respond to weather
conditions in your
area.
ADD ANOTHER ROOM
Type in the name
of the room, and
press Done in the
top right corner
WIFI CONTROL
17
CONNECTING USING THE QUICK CONNECTION METHOD
Before initiating the connection, make sure the WiFi indicator is flashing twice per second. If not
follow the instructions for changing the connection mode. Also ensure your phone is connected to
the WiFi network. (We advise turning mobile data off during setup)
2. Select the type of device
as “Air Conditioner (WiFi)” within
the Large Home Appliance tab.
3. Press on the orange button at
the bottom of the screen.
4. Enter your Wi-Fi password and
press confirm.
5. This will then transfer the settings
to the air conditioner. Wait for
this to complete. If this fails,
retry.
1. Open app and press “+” to add
device, or use the add device
button
WIFI CONTROL
18
CONNECTING USING AP MODE (ALTERNATIVE METHOD)
Before initiating the connection, make sure the unit is in standby mode, with the WiFi Indicator
flashing once per second. If not follow the instructions for changing the WiFi connection mode.
Also ensure your phone is connected to the WiFi network. (We advise turning mobile data off
during setup)
1. Open app and press “+” to
add device, or use the add
device button
2. . Select the type of device
as “Air Conditioner (WiFi)”
within the Large Home
Appliance tab
3. Press on the AP mode button in
the top right of the screen.
4. Ensure the WiFi indicator on
the air conditioner is slowly
flashing (once per second),
then press on the orange
button at the bottom of the
screen to confirm
5. Enter your WiFi password and
press confirm.
6. Go to network settings in your
phone and connect to the
“SmartLife xxx” connection.
There is no password to enter.
Then return back to the app to
complete setup.
This will then transfer the settings to the air conditioner.
Once the connection process has completed, go back to the network settings on your phone to ensure your phone
has reconnected to your WiFi router.
WIFI CONTROL
19
CONTROLLING YOUR APPLIANCE THROUGH THE APP
THE HOME SCREEN
NOTE: Due to continuous development of the app, the layout and available features may be subject to change.
Each device has its own entry on the home screen to allow the user to either quickly turn the unit on or off, or to enter
the device screen to make other changes.
Smart Scene: Allows you to
program intelligent behaviour
based on the internal and
external environment.
Add Device: Add a device to
the app, and go through the
setup process.
Profile: Provides the option
for changing settings.
Name of Device: Press to
enter the Device Screen.
Home: Return to home
screen from the Smart Scene
and Profile screens.
Voice Control: Press to give
verbal instructions for
operation.
WIFI CONTROL
20
DEVICE SCREEN
The device screen is the main control screen for the air conditioner, providing access to the controls to amend the
functions and settings.
Edit Name: Use to change
the name of the heater.
Back: Returns to the Home
Screen.
Power: Use to turn
the unit on or off.
Device Name
Desired Temperature:
Displays what has
been set as the target
room temperature.
Decrease Desired
Temperature
Temperature range
15-35C.
Increase Desired
Temperature
Temperature range
15-35C.
Current Temperature:
Displays what the
current temperature is.
Horizontal swing:
Press to turn the
horizontal swing on
and off
Vertical swing:
Press to turn the vertical
swing on and off
Mode:
Press to change the
mode between Auto,
Heat, Cool, Dry and
Fan
Speed:
Press to change the
fan speed
Additional Features:
Press to adjust
additional features
such as Sleep mode,
Silent mode and
display.
Timer:
Press to set the air
conditioner to turn on
or off at a specified
time.
WIFI CONTROL
21
SMART SCENES
Smart Scenes is a powerful tool providing the option to customize the operation of the air conditioner based both
on conditions within the room and outside influences. This gives the user the option of specifying much more
intelligent actions. These are split into two categories Scene and Automation.
SCENE
Scene allows for a one touch button to be added to the Home Screen. The button can be used to change a
number of settings in one go, and can change all the settings within the unit. A number of scenes can easily be
setup, allowing the user to easily change between a number of preset configurations.
Below is an example of how to set up a scene:
3. Press the Pen next to “Please
Enter Scene Name” to input the
name for your Scene
Show on Dashboard: Leave this
on if you require the scene to be
displayed as a button on the
Home Screen
Press the Red Plus to add the
action required. Then select the
air conditioner from the list of
devices.
4. Chose the function, set the
value for the function, and then
press the back button in the top
right corner, to return to the
previous screen.
6. Once all the functions required have been added, press the Save button in the top right corner to finalize
and save your new Scene. It will then be saved to the home screen
1. Press on the Smart
tab at the bottom of
the Home screen
2. Press on the Plus in the top right corner or on
Add Scenario to add a smart scene.
WIFI CONTROL
22
AUTOMATION
Automation allows an automatic action to be set up for the device. This can be triggered by the Time, and a
range of other influences, depending what other TUYA enabled devices you have on the network.
1. Press on the Scene tab at the
bottom of the Home screen
2. Press on the Automation tab at
the top of the screen.
3. Press on the + at the top of the
screen or press on Add
Automatic Action
4. Setup is very similar to the scene
setup on the previous page, and
includes an extra section for specifying a
trigger for the scene to start.
Press the Pen next to “Please Enter
Scene Name” to input the name for your
Scene
Press the Red Plus next to “When any
condition is satisfied” to add the trigger
Press the Red Plus next to “Execute
following actions” to add the action
required. Then select the air conditioner
from the list of devices.
6. Chose the function, set
the value for the function,
and then press the back
button in the top right
corner, to return to the
previous screen.
5. Select the condition when the
automation should start. A number
of triggers can be combined.
7. Once all the functions required have been added,
press the Save button in the top right corner to finalize
and save your new scene.
The automation is now set up, it can be turned on and
off using the toggle on the home page.
WIFI CONTROL
23
PROFILE TAB
The profile tab gives you the option to edit both your detail,
and use the added features of the unit.
HOME MANAGEMENT
Home Management proves options for managing your TUYA
account, giving options such as adding a home, adding and
removing rooms, and sharing devices with family.
MESSAGE CENTRE
View notifications from devices, if alarms are set up
(dependent on device).
HELP CENTRE
Provides assistance using the features provided within the
app.
MORE SERVICES
This allows the unit to be integrated with your favorite home
automation hardware such as Google Home and the Amazon
Echo.
CONNECTION TROUBLESHOOTING
1. Check whether the device is powered on and is in the correct WiFi connection mode, if not
please refer to the CHANGING BETWEEN CONNECTION MODES section.
2. Ensure the WiFi password has been entered into the app correctly (Case sensitive)
3. Check that the phone is connected to the WiFi you are connecting the device to.
4. Ensure the network you are connecting it to is 2.4Ghz (5Ghz WiFi networks are not supported),
and that there is a strong WiFi signal to the item.
5. If your router is dual band, ensure that the 2.4ghz network has a different network name (SSID).
Further advice on changing router settings will be available from your Internet service provider
/ Router manufacturer.
6. Check the settings on the router. Encryption should be WPA2-PSK and authorisation type
should be set to AES
7. Try using the alternative connection method. i.e. If connection is failing when attempting to
connect through CF mode, try AP mode.
MAINTENANCE
24
FILTERS
Ensure the power is turned off to the unit before attempting to service the filters.
OPENING THE FRONT PANEL: At the recesses,
pull the front part up with both hands. The front
panel will stay horizontal (at around 90°).
CLOSING THE FRONT PANEL: Press the front
part down at the sides and in the middle. Make
sure it is properly clicks into place.
REMOVING AND REPLACING THE FILTERS
1. Hold the front panel open (or put it in horizontal
position) and remove the filter(s).
2. Use a vacuum cleaner to remove dirt. If the dust
filter is very dirty, it may be washed in lukewarm
water with a very small amount of neutral detergent.
Rinse well and allow to dry completely (not in direct
sunlight or near a source of heat).
3. Keep the front panel open and
reinstall the filter(s). Press the panel
shut; a click indicates it is closed
properly.
4. Restore the power from the
consumer unit and turn the air
conditioner on.
INDOOR UNIT: While the unit is disconnected from power dust regularly with a dry cloth or
slightly damp paper towel. Never use chemicals or solvents. Never spray a liquid in or over the
appliance.
OUTDOOR UNIT: While the unit is disconnected from power. Remove dirt and keep the air
intake and exhaust openings free of debris, etc. Cleaning with chemicals may cause damage.
MAINTENANCE
25
END OF SEASON
If the air conditioner is not going to be used for an extended period:
• Set in fan mode on a slightly warm day so that the inside of the appliance dries out.
• Switch off the power at the fuse box and remove the batteries from the remote control.
• Clean the filters.
• Remove the batteries from the remote control.
START OF SEASON
If the air conditioner is to be used again after an extended period:
• Check that the air intake and exhaust openings of the interior and exterior units are not
blocked. Remove any dirt or debris that has accumulated.
• Check that the filter is installed within the indoor unit and is clean.
• Check that the condensation outlet drains properly and there is no dirt or organic blockage
(otherwise leakage may occur)
• Install 2 AAA batteries in the remote control.
• Turn the appliance on, set the time and desired setting.
REPLACING THE BATTERIES
• Remove the cover from the rear of the remote control.
• Replace the AAA batteries, ensuring the correct polarity.
• Reinstall the cover on the rear of the remote control.
• If nothing is displayed on the remote, try pressing the
power button. If still no response, check the polarity of the
batteries and try replacing.
INSTALLATION GUIDE
26
SAFETY
• Only qualified personnel should install this appliance. This installation manual is
intended for use by individuals possessing adequate backgrounds and qualifications
in electrical, electronic, refrigerant and mechanical fields. Any attempt to install or
repair the appliance may result in personal injury and property damage.
• The manufacturer and retailer cannot be responsible for the interpretation of this
information, nor can it assume any liability in connection with its use.
• The units are designed for permanent installation.
• The equipment is designed for domestic or office use and we are not making any
endorsements for use in industrial or maritime environment.
• Do not place near sources of heat, vapors, industrial machine oil or other flammable
gases.
• High-frequency waves generated by radio equipment, welders and medical
equipment will interfere with the normal operation of the unit.
• Install this device only when it complies with local/national legislation, ordinances
and standards.
• Check the mains voltage and frequency. This unit is only suitable for an earthed
electrical supply, connection voltage 230 V~ / 50 Hz. The information, specifications
and parameter are subject to change due to technical modifications or improvement
without any prior notice. The accurate specifications are presented on the nameplate
label.
• Please read this installation manual completely before installing the product.
• When the power cord is damaged, replacement work shall be performed by
authorized personnel only.
• Installation work must be performed in accordance with all European, national and /
or local directives and standards and must be done by authorized personnel only.
• Always make sure to wear the correct personal safety protections such as protective
eyewear, gloves, ear protection etc.
• This air conditioner contains a refrigerant and can be classified as pressurized
equipment. Therefore always contact an authorized air conditioning engineer for
installation and maintenance of the air conditioner.
• The air conditioner must be inspected and serviced on an annual basis by an
authorised air conditioning engineer.
INSTALLATION GUIDE
27
INDOOR UNIT POSITION
The air inlet and outlet vent should be away from any obstruction, ensuring that there is a good
airflow through the whole air-conditioned space. Select a position where the condensing water can
be easily drained out, and the indoor unit can be easily connected to outdoor unit. The wall where
the unit is fixed should be strong enough to withstand the full weight and vibration of the unit. The
unit should be accessible for service and maintenance. The height of the installed unit should be
ideally more than 200cm from the floor. The air conditioner must not be installed in a wet
environment such as a bathroom, shower or swimming pool etc.
OUTDOOR UNIT POSITION
A convenient position, dry and well ventilated, outside of direct sunlight or strong winds, which is
not on a flood line and where noise and airflow does not cause interference or inconvenience.
Select a location where there are no obstructions to the inlet and outlet vents. The location
should be able to withstand the full weight and vibration of the outdoor unit and permit safe
installation.
Make sure that the outdoor unit is installed in compliance with the installation dimension diagram
with easy maintenance access. Select a place where it is out of reach of children. Do not block
utilities access or fire escapes.
The external unit must be lifted and put in place by two people.
NOTES:
1. Only use a power supply with the correct ratings, making sure the correct sized power cables
are used
2. The appliance shall be installed in accordance with standard wiring regulations by qualified
personnel
3. Only replace fuses according to their printed rating or corresponding pcb boards.
INSTALLATION GUIDE
28
RECOMMENDED INSTALLATION SPACING DIAGRAM
INSTALLATION GUIDE
29
TOOLS RECOMMENDED FOR INSTALLATION
Electric Drill
Hammer
Screwdrivers
Tape Measure
Core Hole Cutter
Spirit Level
Number 14 (7mm)
Masonry Drill
Pencil and Chalk
1.5 inch number
10 screws
Small Stepladder
7mm Wall Plugs
Protective Glasses
and Mask
Pipe and Cable
Detector
4 inch Plastic Ties
2 Inch Pipe Clips
Circuit Breaker
Garden Gloves
(For Handling
Outdoor Unit)
Dust Sheets
Foam Filler
Silicone Sealant
and gun
INSTALLATION GUIDE
30
1. Check the area for any hidden
wires or pipes.
2. Mark the right hand backplate
screw position.
3. Remove the backplate and drill a
7mm hole.
4. Tap a 7mm wall plug into position.
5. Screw the backplate to the wall
using 1.5 inch number 10 screws.
6. Check to ensure level, then mark
the other holes and swing the
backplate away.
7. Drill the rest of the holes and
insert the wall plugs.
8. Fix the backplate to the wall.
9. Mark the hole centre and make
sure the cutter will clear the
backplate.
10. Drill the hole at a slight
downwards angle. When you feel
the pilot drill exit the outside wall
stop.
11. Finish the hole from the outside
to keep it clean.
12. Feed the cord and drain hose
carefully through the wall.
13. Undo the power lead and break
out the plastic tab.
14. Hook the indoor unit onto the
top of the backplate.
15. Lock the bottom of the unit onto
the base of the backplate.
INSTALLATION GUIDE
31
INFORMATION REGARDING THE INSTALLATION OF THE INDOOR UNIT
INSTALLING THE REAR PANEL
1. Always mount the rear panel horizontally. Due
to the water tray within the indoor unit we
would advise that the outlet of the water tray
should be fractionally lower when installing as
this will aid drainage of the condensate
collected.
2. Fix the rear panel on the wall with screws.
3. Be sure that the rear panel has been fixed
firmly enough to withstand the weight of an
adult (60Kg), furthermore the weight should be
evenly shared by each screw.
INSTALLING THE PIPING HOLE
1. Make the piping hole (65mm diameter) in the wall at
a slight downward slant to the outdoor side (To aid
drainage of the condensate).
2. Insert the piping-hole sleeve into the hole to prevent
the connecting piping and wiring from been damaged
when passing through the hole.
The piping can be lead out on the right, left or directly behind the indoor unit as seen in fig. 1.
Please cut off the pipe hole guards if you are changing the pipe position. The unit also features
alternative guards for more pipe positioning.
Make sure that the drain pipe is underneath the pipelines. (Fig.3) (When the drain pipe passes
the room interior, some condensed water might occur to its surfaces if the humidity is very high).
Tidy up the copper pipes, electrical cables and water drains and pass them through the wall hole
drilled earlier (fig.2).
Hang the mounting slots of the indoor unit on the wall mounting bracket making sure is tight in
place (fig.3) so that the hooks at the bottom of the indoor unit match the hooks of the wall
mounting bracket (fig.4)
65mm
INSTALLATION GUIDE
32
Notes:
1. The height of the installed unit is
recommended to be > 200 cm.
2.
Either the indoor unit or the outdoor
unit can be higher, but the height
difference must comply with a max.
5 metres level difference.
3. Try to avoid bending the pipes as
much as possible so as to avoid
possible negative impacts upon the
performances of the unit.
INSTALLATION OF THE OUTDOOR UNIT
Try to move the product to the installation location in its original packaging
As the gravity centre of the unit is not at the installation centre, special caution should be taken
when using hoisting cables to lift it up
During transport, the outdoor unit must not be tilted to over 45 degrees (also do not store the unit
horizontally.
Use expansion bolts to fix the mounting supports on the wall;
Use bolts and nuts to fix the outdoor unit firmly on the supports and keep on the same level;
If the unit is installed on the wall or at the rooftop, the supports have to be firmly fixed so as to
resist earthquakes or strong wind.
Dimensions for parallel units installations
300mm(1')min
CONDENSATE DRAINAGE OF THE OUTDOOR UNIT
When operating in heating mode condensate
will collect and drain through the base of the
outdoor unit. The air conditioner is supplied with
an elbow joint which can be connected to the
underside of the outdoor unit for drainage.
1. Connect the elbow joint to the drainage
hole on the underside of the outdoor unit.
2. Connect a drain hose (not supplied) to the
elbow joint and run downhill to your chosen
drainage point.
Please note: The drainage is gravity fed, and so
must run downhill.
INSTALLATION GUIDE
33
STANDARD PIPELINES CONNECTION & AIR PURGING
No dust or any other particles, air or moisture should be allowed to enter the air conditioning
system. Careful attention should be paid when pipeline connection for outdoor unit is made. Try
to avoid repeated curves as much as possible; otherwise damage to the copper pipes may occur.
Suitable wrenches should be used when the pipeline connection is done so as to ensure
appropriate torque (refer to following torque table).
Excessive torque action might damage the joints while too little torque might lead to leakage.
Torque based upon the wrench to be used
AIR PURGING WITH VACUUM PUMP
1. Check that pipelines connection have
been properly connected, remove the
charging port cap, and connect the manifold
gauge and the vacuum pump to the
charging valve by service hoses as shown
2. Open the valve of the low-pressure side
of manifold gauge, then run the vacuum
pump. Vacuum the indoor unit and the
connecting pipes until the pressure in them
lowers to below 1.5mmHG (The operation
time for vacuuming is about 10 minutes).
When the desired vacuum is reached, close
the valve of the low pressure of the
manifold and stop the vacuum pump.
3. Disconnect the service hoses and fit the
cap to the charging valve.
4. Remove the blank caps, and fully opens
the spindles of the 2-way and 3-ways
valves with a service valve wrench.
5. Tighten the blanking caps of the 2-way
and 3-ways valves, applying the above
torque Table
Copper pipe
diam.
Tightening torque
(N.m)
6.35(1/4")
15 - 20
9.52(3/8")
35 - 40
12.7(1/2")
50 - 55
15.88(5/8")
60 - 75
INSTALLATION GUIDE
34
ADDING REFRIGERANT
Refrigerant must be added if the pipe length is more than 5 metres (16'5"). This
operation can only be performed by a professional F-Gas engineer, for the additional
gas amount, see the below
GAS LEAKAGE INSPECTION
After the pipeline connection is done, use a leakage inspection device to carefully check
if there is any leakage at the joints. This is an important step to ensure the quality of
installation. Once a leak is detected, proper action should be taken immediately.
INSTALL THE WATER DRAINAGE PIPE
1. For good drainage, the drain hose should be angled downwards.
2. Do not pull on or bend the drain hose or flood its end with water.
3. When the long drainage hose passes through indoor areas, it should be wrapped in
insulation.
INSTALLATION GUIDE
35
NOTES:
The copper pipe used in the refrigeration lines are very soft, high pressure copper and
prone to get damaged if not handled correctly. Try to avoid bending or stretching the
pipework. Always ensure the pipes are protected when running through the wall to help
prevent damage to the pipes.
To keep the allowed
bending radius please
make the packed soft
pipes vertical
before extending
Please do not extend only one
side of the packed soft pipes.
Please make use of
semicircle pulley to
keep the allowed
bending angle
Extreme bending could damage
the pipes
Please use a twisting
wheel to avoid
improper bending.
Over bent soft pipes will lead to
irregular bending
Please use rigid
elbow to keep the
bending angle while
soft pipes operating.
Undersize bending will damage
the soft pipe.
Please keep the
minimum bending
angle while installing
Do not use short sharp angle
bends.
ELECTRICAL WIRING DIAGRAMS
36
ELECTRICAL CONNECTION OF THE AIR CONDITIONER
• The electrical connections can be found under the protective plastic cover. Remove
this from the side of the outdoor unit to gain access to the electrical connections.
• Connect the indoor power and control wires with the matching outdoor wire as per
the electrical diagram.
• Do not attempt to connect the wires in a different way to the diagram on the air
conditioner as this could damage the unit and invalidate the warranty.
• Secure the wires and replace the cover before operating the unit.
• The appliance should be installed in accordance with national wiring regulations.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service
agent or a suitably qualified person in order to avoid a hazard.
• The air conditioner electrical wiring must follow the specific country regulations. If
power cord is damaged must be replace by a qualified electrician.
TROUBLESHOOTING AND SELF DIAGNOSIS
37
MALFUNCTION
POSSIBLE CAUSE
The appliance
does not
operate
Power failure
Damaged indoor/outdoor unit fan motor
Faulty compressor thermomagnetic circuit breaker
Faulty protective device or fuses
Loose connections
Self protection in adverse conditions
Voltage higher / lower than the voltage range
Active TIMER-ON function
Damaged electronic control board
Strange odour
Air filter dirty
Noise of running
water
Back flow of liquid in the refrigerant circulation
A fine mist
comes from
the air outlet
This occurs when the air in the room becomes very cold, for
example in the COOLING or DEHUMIDIFYING modes.
A strange noise
can be heard
This noise is made by the expansion or contraction of the front
panel due to variations in temperature and does not indicate a
problem.
Insufficient
airflow, either
hot or cold
Inappropriate temperature setting.
Air inlet or outlet of indoor or outdoor unit has been blocked.
Air filter is blocked.
Fan speed set at minimum.
Other sources of heat in the room.
No refrigerant.
The appliance
does not
respond to
commands
Remote control is not near enough to indoor unit.
Battery in Remote controller may have been exhausted..
Obstacles between remote control and signal receiver in indoor
unit.
The display is
off
Active LED function
Power failure
Remote cannot
select heating
mode.
Remove the batteries from the remote and follow the guide for
setting up the remote.
Switch off the air conditioner immediately and cut off the power supply in the
event of:
Strange noises during operation.
Faulty electronic control board
Faulty fuses or switches.
Spraying water or objects inside the appliance.
Overheated cables.
Very strong smells coming from the appliance.
TROUBLESHOOTING AND SELF DIAGNOSIS
38
ERROR SIGNALS ON THE DISPLAY
In case of error, the display on the indoor unit shown the following error codes:
ERROR CODE
FAILURE TYPE
EE
Indoor unit EEPROM fault
F0
Indoor fan motor fault
E1
Indoor PCB Zero crossing fault
F3
Indoor coil sensor fault
F1
Indoor room temperature sensor fault
F6
Indoor and outdoor communication fault
EF
Outdoor unit EEPROM fault
E4
Compressor starting abnormal (Phase failure reverse)
E3
Compressor out of step fault
F9
IPM module fault intelligent power module
F5
Exhaust temperature sensor fault
F4
Outdoor coil temperature sensor fault
F2
Outdoor ambient temperature sensor fault
E2
Outdoor DC fan motor fault
Protection Display Code List
PE
Heating outdoor ambient temperature over-high protection
P4
Heating indoor coil overheat protection
P5
Cooling indoor coil anti-freezing protection
P9
IPM over-high temperature protection
P7
Outdoor unit over-high/over-low AC voltage protection
TROUBLESHOOTING AND SELF DIAGNOSIS
39
OUTDOOR UNIT FAULT CODES
The outdoor unit has an LED on the power board. This LED will be illuminated when
the compressor is running and blink 1s on and 1s off when the compressor is in
standby. If there is a fault on the outdoor unit, it will blink on and off for half a second at
a time, followed by a 3s gap. The number of consecutive blinks will show the fault as
per the table below:
No. of flashes
Fault
2
Indoor and outdoor communication fault
3
Main board and driver board communication fault
4
Compressor starting abnormal (phase failure, reverse)
5
Compressor out-of-step fault
6
IPM module fault
7
Compressor shell roof fault/protection
8
Exhaust temperature sensor fault
9
Suction temperature sensor fault
10
Outdoor coil temperature sensor fault
11
Outdoor ambient temperature sensor fault
12
Outdoor DC fan motor fault
13
Outdoor AC current protection
14
Compressor phase current protection
15
Outdoor unit over-high/over-low AC voltage protection
16
Outdoor unit over-high/over-low DC voltage protection
17
IPM over-high temperature protection
18
Exhaust temperature overheat protection
19
Cooling indoor coil anti-freezing protection
20
Cooling outdoor coil overheat protection shutdown
21
Heating indoor coil overheat protection
22
Cooling outdoor ambient temperature over-low protection
23
Heating outdoor ambient temperature over-high protection
TROUBLESHOOTING AND SELF DIAGNOSIS
40
Description
Possible Cause
Air conditioner
can’t be configured
successfully
1. Check the mobile device is connected to WiFi
2. Check the AC is connected
3. Check that any firewall or other restrictions are causing
problems
4. Check the router is functioning normally
5. Check that the router isn’t blocking the App
Mobile device can’t
control the air
conditioner
The app displays “Identification failed”. This indicates that the AC
has been reset and the mobile device has lost contact with the AC.
Reconnect the device following the above instructions. If this fails,
delete the AC from your devices list and start the install process
from the beginning.
Mobile device can’t
find AC
The app displays “Air conditioner offline”. Check the below:
1. The AC has been reconfigured
2. The AC is not receiving power
3. The router is not powered on
4. The AC can’t connect to router
5. The AC can’t connect to network through the router
6. The mobile device can’t connect to the router
7. The mobile device can’t connect to a network (when being
used remotely)
APPENDIX
Disposal: Do not dispose this product as unsorted municipal waste.
Collection of such waste must be handled separately as special
treatment is necessary.
Recycling facilities are now available for all customers at which you can
deposit your old electrical products. Customers will be able to take any
old electrical equipment to participating sites run by their local councils.
Please remember that this equipment will be further handled during the
recycling process, so please be considerate when depositing your
equipment. Please contact the local council for details of your local
household waste recycling centres.
TECHNICAL SPECIFICATION
41
Model
iQool9PLUS-V2
iQool12PLUS-V2
Rated voltage and frequency (Ph-V-Hz)
1Ph/220-240V~/50Hz
1Ph/220-240V~/50Hz
Fuse Required
13A
13A
Mode
Cooling
Heating
Cooling
Heating
Rated capacity (W)
2600
(660～3300)
2600
(660～3600)
3500
(660～3800)
3500
(660～4000)
Power input (W)
580
(250～1300)
620
(250～1300)
950
(250～1600)
920
(250～165)
Current input (A)
2.7 (1.1~8.8)
2.9 (1.1~9.0)
4..4 (1.1～9.6)
4.3 (1.1～10.0)
SEER/SCOP(W/W)
8.7/A+++
4.6/A++
8.5/A+++
4.6/A++
Nominal load (kW)
1.3
1.3
1.6
1.6
Balance point temperature heating (
o
C)
/
-7
/
-7
Min. outdoor operating temperature (
o
C)
/
-15
/
-15
Thermostat-off mode (W)
25
25
Standby mode (W)
0.5
0.5
Off mode (W)
0
0
Annual consumption (kW)
96
670
130
770
Copper Pipe Type length
5m
5m
Liquid side / Gas side (mm/inch)
6.35 (1/4) + 9.52 (3/8)
6.35 (1/4) + 9.52 (3/8)
Max. refrigerant pipe length
9m
9m
Max. elevation
5m
5m
Interconnecting Cable
4×1.0mm²
4×1.0mm²
Fuse Rating
4A on indoor PCB
4A on indoor PCB
Moisture Removal (L/h)
1.0
1.2
Built In Ioniser
No
No
Indoor
Air Flow (m
3
/h)
550
600
Dimensions (W*D*H) (mm)
805 x 270 x 197
805 x 270 x 197
Packaging (W*D*H (mm)
898 x 273 x 328
898 x 273 x 328
Net / Gross weight (Kg)
7.5 / 9
7.5 / 9
Noise – Sound pressure level (dB/A)
36~42
36~42
Noise – Sound power level (dB/A)
37~52
37~52
Outdoor
Dimension (W*D*H) (mm)
780 x 560 x 270
780 x 560 x 270
Packaging (W*D*H) (mm)
889 x 612 x 359
889 x 612 x 359
Net / Gross Weight (Kg)
25.3 / 29.5
25.3 / 29.5
Noise – Sound pressure level (dB/A)
54
54
Noise – Sound power level (dB/A)
65
65
Refrigerant type/weight
R32/600g
R32/620g
Defrost mode
Automatic defrosting
Automatic defrosting
Applicable climate types
Cooling (15
o
C – 53
o
C)
Heating (-15
o
C – 30
o
C)
Cooling (15
o
C – 53
o
C)
Heating (-15
o
C – 30
o
C)
Due to continuous product development process specification may change.
These units contain a gas governed by F-Gas regulations. The gas must be
handled by qualified F-Gas engineers.
SUPPORT
42
WARRANTY INFORMATION
electriQ guarantee provides cover against material or manufacturing faults.
This means that if your air conditioner develops a fault during the guarantee
period, we will arrange for it to be repaired or replaced.
Faults arising from a faulty installation are specifically excluded.
The system must be serviced annually by qualified personnel.
This unit must be operated under conditions as recommended in this user manual,
at voltages indicated on the unit. Any attempts made to service or modify the unit
by unqualified person, will render this WARRANTY VOID.
This warranty is in addition to, and does not affect, your statutory rights.
We recommend that you note the details of your purchase below and retain your original
proof of purchase receipt with this manual. Keep these documents safe in the event of a
warranty claim.
Purchase Date: _____________________________
Retailer name: _____________________________
Model number: _____________________________
Serial number: _____________________________
Installation Date: _____________________________
Installer name: _____________________________
Service Date: _____________________________
Engineer/ Company name: _____________________________
electriQ UK SUPPORT
www.electriQ.co.uk/support
Please, for your own convenience, check the troubleshooting guide before calling the
service line.
If the unit still fails to operate call: 0330 390 3061 or complete the online form
Office hours: 9AM - 5PM Monday to Friday
www.electriQ.co.uk
Unit J6, Lowfields Way
Elland, West Yorkshire
HX5 9DA
V20230323
