1 year limited warranty
NMS375
Instruction Manual and
Warranty Information
Shiatsu Neck and
Shoulder Massager
2 3
READ ALL INSTRUCTIONS BEFORE USE. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE.
SAVE THESE INSTRUCTIONS:
CAUTION—PLEASE READ ALL INSTRUCTIONS CAREFULLY BEFORE OPERATING.
• This product is not intended for medical use. It is intended only to provide a luxurious massage.
• Consult your doctor prior to using this product, if
- You are pregnant
- You have a pacemaker
- You have any concerns regarding your health
• Not recommended for use by diabetics.
• NEVER leave the appliance unattended, especially if children are present.
• DO NOT use this product for more than 15 minutes at a time.
• Extensive use could lead to the product’s excessive heating and shorter life. Should this occur,
discontinue use and allow the unit to cool before operating.
• NEVER use this product directly on swollen or inflamed areas or skin eruptions.
• DO NOT use this product as a substitute for medical attention.
• This product should NEVER be used by any individual suering from any physical ailment that
would limit the user’s capacity to operate the controls or who has sensory deficiencies.
• This product is not for use in automobiles.
• Household use only.
IMPORTANT SAFEGUARDS:
WHEN USING ELECTRICAL PRODUCTS, ESPECIALLY WHEN CHILDREN ARE PRESENT, BASIC
SAFETY PRECAUTIONS SHOULD ALWAYS BE FOLLOWED, INCLUDING THE FOLLOWING:
• ALWAYS unplug the appliance from the electrical outlet immediately after using and
before cleaning.
• DO NOT reach for an appliance that has fallen into water. Unplug it immediately.
• DO NOT use while bathing or in shower.
• DO NOT place or store appliance where it can fall or be pulled into a tub or sink.
• DO NOT place in or drop into water or other liquid.
• An appliance should never be left unattended when plugged in. Unplug from outlet when not in
use and before putting on or taking o parts or attachments.
• Not for use by children.
• Close supervision is necessary when this appliance is used by, on, or near children, invalids or
disabled persons.
• Use this appliance only for its intended use as described in this manual. DO NOT use attachments
not recommended by HoMedics; specifically any attachments not provided with the unit.
• NEVER operate this appliance if it has a damaged cord or plug, if it is not working properly, if it
has been dropped or damaged, or dropped into water. Return it to HoMedics Service Centre for
examination and repair.
• Keep cord away from heated surfaces.
• NEVER drop or insert any object into any opening.
• DO NOT operate where aerosol (spray) products are being used or where oxygen is being
administered.
• DO NOT operate under a blanket or pillow. Excessive heating can occur and cause fire, electric
shock or injury to persons. Never cover the appliance when it is in operation.
• DO NOT carry this appliance by the power cord or use cord as handle.
• To disconnect, turn all controls to the “o” position, then remove plug from outlet.
• DO NOT use outdoors.
• NEVER operate the appliance with the air openings blocked. Keep the air openings free of lint,
hair, and the like.
• Use heated surfaces carefully. May cause serious burns. DO NOT use over insensitive skin areas
or in the presence of poor circulation. The unattended use of heat by children or incapacitated
persons may be dangerous.
• DO NOT use this massager in close proximity to loose clothing, jewelry, or long hair.
• NEVER cover the appliance when it is in operation.
• NEVER operate on a soft surface such as a bed or couch where the air openings may be blocked.
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INSTRUCTIONS FOR USE:
To reduce the risk of electric shock, this appliance is equipped with a polarized plug (one blade
wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit
fully in the outlet, reverse the plug. It it still does not fit, contact a qualified electrician to install the
proper outlet. Do not change the plug in any way.
1. Insert the power cord into a 120 volt AC outlet. To activate the Shiatsu massage action,
press the Shiatsu (S) button once. To activate Vibration massage, press the Vibration (V)
button once (Fig. 1).
2. Pressing both the Shiatsu and Vibration buttons once will activate the Shiatsu and Vibration
combined. To activate Soothing Heat with either massage, press the Heat button. Massage
heads will glow red (Fig.2). Allow a few moments for the heating action to warm up. When
finished, press the Shiatsu, Vibration or both buttons.
NOTE: FOR MORE INTENSE MASSAGE, PLACE HANDS IN THE COMFORT GRIP HANDLES AND
GENTLY PULL FORWARD (SEE FIG. 3).
MAINTENANCE:
TO STORE
Place massager in its box or in a safe, dry, cool place. Avoid contact with sharp edges or pointed
objects which might cut or puncture the fabric surface. To avoid breakage, do not wrap the power
cord around the unit. Do not hang the unit by the power cord or flex handles.
TO CLEAN
Unplug the unit and allow it to cool before cleaning. Spot clean only with a soft, slightly damp cloth.
Never allow water or any other liquids to come into contact with the unit.
• Do not immerse in any liquid to clean.
• Never use abrasive cleaners, brushes, gasoline, kerosene, glass / furniture polish or paint thinner
to clean.
• Do not attempt to repair the Shiatsu Massage Pillow. There are no user serviceable parts.
For service to this appliance, please contact HoMedics Australia Customer Service at
Fig. 1
Fig. 2
Fig. 3
6 7
SHIATSU NECK AND SHOULDER MASSAGER
SHIATSU MASSAGE
Shiatsu is a deep kneading
circular massage. This unit
features a spot Shiatsu massage
mechanism that works your
neck area.
VIBRATION MASSAGE
Enjoy invigorating vibration
massage or add it to the
Shiatsu massage.
CONVENIENT AND PORTABLE
Perfect for use at
home or in the oce.
FLEX HANDLES
Lets you customize the intensity
of your massage.
HEAT BUTTON
Soothing heat for a more
relaxing massage. Heat will not
work unless massage feature
is on.
SHIATSU BUTTON
Press the Shiatsu button once
to turn on the Shiatsu massage.
Press the button again to turn
it o.
VIBRATION BUTTON
Press the vibration button once
to turn on the vibration. Press
the vibration button again to
turn o the vibration. Vibration
can be used in combination
with Shiatsu or alone.
POWER SUPPLY CORD
The Neck Shiatsu and
Vibration Massager
is powered by a
240 V power cord.
Distributed by
One year limited warranty
We or us means HoMedics Australia Pty Ltd ACN 31 103 985 717 and our contact details are set out at the end of this warranty;
You means the purchaser or the original end-user of the Goods. You may be a domesc user or a professional user;
Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia and New Zealand; and
Goods means the product or equipment which was accompanied by this warranty and purchased in Australia and New Zealand.
For Australia:
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entled, subject to the provisions of
the Australian Consumer Law, to a replacement or refund for a major failure and for compensaon for any other reasonably foreseeable loss or
damage. You are also entled, subject to the provisions of the Australian Consumer Law, to have the Goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure. This is not a complete statement of your legal rights as a consumer.
For New Zealand:
Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. This guarantee applies in addion to the
condions and guarantees implied by that legislaon.
The Warranty
HoMedics sells its products with the intent that they are free of defects in manufacture and workmanship under normal use and service. In the
unlikely event that your HoMedics product proves to be faulty within 1 year from the date of purchase due to workmanship or materials only,
we will replace it at our own expense, subject to the terms and condions of this guarantee. The warranty period is limited to 3 months from the
date of purchase for products used commercially/professionally.
Terms and Condions:
In addion to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any
other applicable law and without excluding such rights and remedies warranty against defects:
1. The Goods are designed to withstand the rigors of normal household use and are manufactured to the highest standards using the highest
quality components. Whilst unlikely, if, during the rst 12 months (3 months commercial use) from their date of purchase from the Supplier
(Warranty Period), the Goods prove defecve by reason of improper workmanship or materials and none of your statutory rights or
remedies apply, we will replace the Goods, subject to the terms and condions of this warranty.
2. We do not have to replace the Goods under this Addional Warranty if the Goods have been damaged due to misuse or abuse, accident,
the aachment of any unauthorised accessory, alteraon to the product, improper installaon, unauthorised repairs or modicaons,
improper use of electrical/power supply, loss of power, malfuncon or damage of an operang part from failure to provide manufacturer’s
recommended maintenance, transportaon damage, the, neglect, vandalism, environmental condions or any other condions
whatsoever that are beyond the control of HoMedics.
3. This Warranty does not extend to the purchase of used, repaired or second-hand products or to products not imported or supplied by
HoMedics Australia Pty Ltd, including but not limited to those sold on oshore internet aucon sites.
4. This Warranty extends only to consumers and does not extend to Suppliers.
5. Even when we do not have to replace the Goods, we may decide to do so anyway. In some cases, we may decide to substute the Goods
with a similar alternave product of our choosing. All such decisions are at our absolute discreon.
6. All such replaced or substuted Goods connue to receive the benet of this Addional Warranty for the me remaining on the original
Warranty Period (or three months, whichever is the longest).
7. This Addional Warranty does not cover items damaged by normal wear and tear including but not limited to chips, scratches, abrasions,
discolouraon and other minor defects, where the damage has negligible eect on the operaon or performance of the Goods.
8. This Addional Warranty is limited to replacement or substuon only. As far as the law permits, we will not be liable for any loss or damage
caused to property or persons arising from any cause whatsoever and shall have no liability for any incidental, consequenal or special
damages.
9. This warranty is only valid and enforceable in Australia and New Zealand.
Making a Claim:
In order to claim under this Warranty you must return the Goods to the Supplier (place of purchase) for replacement. If this is not possible,
please contact our customer service department at the address below.
• All returned Goods must be accompanied by sasfactory proof of purchase which clearly indicates the name and address of the Supplier,
the date and place of purchase and idenes product. It is best to provide an original, legible and unmodied receipt or sales invoice.
• You must bear any expense for return of the Goods or otherwise associated with making your claim under this Addional Warranty.
Contact: HoMedics Australia Pty Ltd, Level 1, 2-10 Gaine Road, Dandenong South, VIC 3175 | Phone: (03) 8795 4200
Phoenix Distribuon NZ Ltd, Unit1/9 Orbit Drive, Albany, Auckland, New Zealand 0632 (09) 475 0007
Distributed by
One year limited warranty
We or us means HoMedics Australia Pty Ltd ACN 31 103 985 717 and our contact details are set out at the end of this warranty;
You means the purchaser or the original end-user of the Goods. You may be a domesc user or a professional user;
Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia and New Zealand; and
Goods means the product or equipment which was accompanied by this warranty and purchased in Australia and New Zealand.
For Australia:
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entled, subject to the provisions of
the Australian Consumer Law, to a replacement or refund for a major failure and for compensaon for any other reasonably foreseeable loss or
damage. You are also entled, subject to the provisions of the Australian Consumer Law, to have the Goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure. This is not a complete statement of your legal rights as a consumer.
For New Zealand:
Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. This guarantee applies in addion to the
condions and guarantees implied by that legislaon.
The Warranty
HoMedics sells its products with the intent that they are free of defects in manufacture and workmanship under normal use and service. In the
unlikely event that your HoMedics product proves to be faulty within 1 year from the date of purchase due to workmanship or materials only,
we will replace it at our own expense, subject to the terms and condions of this guarantee. The warranty period is limited to 3 months from the
date of purchase for products used commercially/professionally.
Terms and Condions:
In addion to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any
other applicable law and without excluding such rights and remedies warranty against defects:
1. The Goods are designed to withstand the rigors of normal household use and are manufactured to the highest standards using the highest
quality components. Whilst unlikely, if, during the rst 12 months (3 months commercial use) from their date of purchase from the Supplier
(Warranty Period), the Goods prove defecve by reason of improper workmanship or materials and none of your statutory rights or
remedies apply, we will replace the Goods, subject to the terms and condions of this warranty.
2. We do not have to replace the Goods under this Addional Warranty if the Goods have been damaged due to misuse or abuse, accident,
the aachment of any unauthorised accessory, alteraon to the product, improper installaon, unauthorised repairs or modicaons,
improper use of electrical/power supply, loss of power, malfuncon or damage of an operang part from failure to provide manufacturer’s
recommended maintenance, transportaon damage, the, neglect, vandalism, environmental condions or any other condions
whatsoever that are beyond the control of HoMedics.
3. This Warranty does not extend to the purchase of used, repaired or second-hand products or to products not imported or supplied by
HoMedics Australia Pty Ltd, including but not limited to those sold on oshore internet aucon sites.
4. This Warranty extends only to consumers and does not extend to Suppliers.
5. Even when we do not have to replace the Goods, we may decide to do so anyway. In some cases, we may decide to substute the Goods
with a similar alternave product of our choosing. All such decisions are at our absolute discreon.
6. All such replaced or substuted Goods connue to receive the benet of this Addional Warranty for the me remaining on the original
Warranty Period (or three months, whichever is the longest).
7. This Addional Warranty does not cover items damaged by normal wear and tear including but not limited to chips, scratches, abrasions,
discolouraon and other minor defects, where the damage has negligible eect on the operaon or performance of the Goods.
8. This Addional Warranty is limited to replacement or substuon only. As far as the law permits, we will not be liable for any loss or damage
caused to property or persons arising from any cause whatsoever and shall have no liability for any incidental, consequenal or special
damages.
9. This warranty is only valid and enforceable in Australia and New Zealand.
Making a Claim:
In order to claim under this Warranty you must return the Goods to the Supplier (place of purchase) for replacement. If this is not possible,
please contact our customer service department at the address below.
• All returned Goods must be accompanied by sasfactory proof of purchase which clearly indicates the name and address of the Supplier,
the date and place of purchase and idenes product. It is best to provide an original, legible and unmodied receipt or sales invoice.
• You must bear any expense for return of the Goods or otherwise associated with making your claim under this Addional Warranty.
Contact: HoMedics Australia Pty Ltd, Level 1, 2-10 Gaine Road, Dandenong South, VIC 3175 | Phone: (03) 8795 4200
Phoenix Distribuon NZ Ltd, Unit1/9 Orbit Drive, Albany, Auckland, New Zealand 0632 (09) 475 0007
HoMedics Australia Customer Service email [email protected]
