User Manual
Indoor Electric Grill
MODEL: CHIG20B
1. READ these instructions carefully before installing and operating the
appliance. Keep them for further reference.
2. Record in the space below the “SERIAL/MODEL NUMBER” found on the back
or bottom of your appliance and retain this information for future reference.
SERIAL NUMBER:
MODEL NUMBER:
DATE OF PURCHASE:
Save and staple your sales receipt to your manual for warranty coverage.
Page 2
CONTENTS
SAFETY INFORMATION
Important Safety Instructions .......................................................................................................................................... 3
Polarized Plug ............................................................................................................................................................................ 4
SET UP & USE
Parts & Features ....................................................................................................................................................................... 5
Before First Use ........................................................................................................................................................................ 6
Using the Appliance ................................................................................................................................................................. 6
CLEANING & CARE ............................................................................................................................................... 7
TROUBLESHOOTING & WARRANTY
Before You Call For Service ................................................................................................................................................. 8
Customer Service ...................................................................................................................................................................... 8
Limited Warranty .......................................................................................................................................................................9
Page 3
SAFETY INFORMATION
IMPORTANT SAFETY INSTRUCTIONS
1. Read all instructions.
2. Do not touch hot surfaces. Use handles or knobs.
3. To protect against electrical shock do not immerse cord, plugs, or
(unit base) in water or other liquid.
4. Close supervision is necessary when any appliance is used by or
near children.
5. Unplug from outlet when not in use and before cleaning. Allow to
cool before putting on or taking off parts.
6. Do not operate any appliances with a damaged cord or plug or
after the appliance malfunctions or has been damaged in any
manner. Return appliance to the nearest authorized service facility
for examination, repair or adjutsment.
7. The use of accessory attachments not recommended by the
appliance manufacturer may cause injuries.
8. Do not use outdoors.
9. Do not let cord hang over edge of table or counter or touch hot
surfaces.
10. Do not place on or near a hot gas or electric burner or in a heated
oven.
11. To disconnect, press power button to off, then remove plug from
wall outlet.
12. Do not use appliance for other than intended use.
SAVE THESE INSTRUCTIONS
HOUSEHOLD USE ONLY
DANGER
DANGER - Immediate hazards
which WILL result in severe
personal injury or death
WARNING
WARNING - Hazards or unsafe
practices which COULD result in
severe personal injury or death
CAUTION
CAUTION - Hazards or unsafe
practices which COULD result in
minor personal injury
WARNING
When using electrical appliances, basic safety
precautions should be followed, including the following
WARNING: To reduce the risk of burns, electric shock,
re, and injury to persons:
Page 4
SAFETY INFORMATION
POLARIZED PLUG
This appliance has a polarized plug (one blade is wider than the other). To reduce
the risk of electrical shock, the plug is intended to fit into a polarized outlet only one
way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not
fit, contact a qualified electrician. DO NOT ATTEMPT TO MODIFY THE PLUG IN ANY
WAY.
POWER SUPPLY CORD
a) A short power-supply cord (or detachable power-supply cord) is provided to
reduce the risk resulting from becoming entangled in or tripping over a longer
cord.
b) Longer detachable power-supply cords or extension cords are available and may
be used if care is exercised in their use.
c) lf a longer detachable power-supply cord or extension cord is used:
1) The marked electrical rating of the cord set or extension cord should be at least
as great as the electrical rating of the appliance;
2) The cord should be arranged so that it will not drape over the countertop or
tabletop where it can be pulled on by children or tripped over unintentionally;
and
3) lf the appliance is of the grounded type, the cord set or extension cord should
be a grounding-type 3-wire cord.
NOTE: Neither Commercial Chef nor the dealer can accept any liability for damage to
the product or personal injury resulting from failure to observe the electrical
connection procedures.
PRODUCT DISPOSAL
Used product should not be disposed as household waste. According to legislation,
the product should be disposed of properly so that the materials can be recycled
in an environmentally friendly manner. Further information is available from the
responsible local authority or local disposal company. The product is equipped with
the following logo:
WARNING
Improper use of the grounding plug can result in a risk of electric shock.
Page 5
PARTS & FEATURES
SET UP & USE
Grill Plate
Temperature
Controller
Handle
Handle
Drip TrayBase
PRODUCT SPECIFICATIONS
• Input: 120V-60Hz
• Rated power: 1600W
• Grate material: Aluminum with non-stick coating
Page 6
SET UP & USE
BEFORE FIRST USE
1. Remove all packing material and any stickers.
2. Wash the Grill Plate and Drip Tray with non-abrasive soap or dish-washing liquid
and towel dry.
3. Wipe the base with a damp cloth and towel dry.
USING THE APPLIANCE
1. Select a location where the unit is to be used, leaving enough space between
back of unit and wall to allow heat to flow without damage to cabinets and walls.
2. Place the Drip Tray into the Base so that it fits evenly.
3. Place the Grill Plate onto the Base so that it fits securely.
4. Plug the Temperature Controller into the receptacle on the side of the Grill Plate
by lining up the prongs to fit securely.
5. Plug cord into a standard electrical outlet, turn the temperature control knob
clockwise and the red indicator will light.
NOTE: The Grill has 5 temperature settings (1 through 5) which represent the
following temperatures: 280/320/350/390/425°F. When the Grill reaches the
set temperature the red power light will turn o. The light will come back on
periodically as the Grill continually adjusts to keep the desired temperature.
6. The Grill Plate can be oiled before first use if desired.
NOTE: The Grill Plate gets very hot. Caution should be taken to prevent hands
from coming into contact with the plate.
7. After use, unplug unit from the electrical outlet and allow it to cool to room
temperature before cleaning.
CAUTION: The grill plate becomes extremely hot during use. Do not touch hot
surfaces with bare hands. Use oven mitts and handles when handling unit.
Do not place on furniture or other delicate surfaces.
Page 7
CLEANING & CARE
CLEANING AND CARE
1. Unplug from the outlet and remove the Temperature Controller from the Grill
Plate. Allow the unit to cool before cleaning.
2. Never immerse the machine in water or any other liquid.
3. Clean the Grill Plate and the Drip Tray with a non-abrasive soap or dishwashing
liquid. Abrasive cleaners can damage the non-stick coating. Wipe with a
clean, soft, damp cloth and towel dry. Avoid getting water into the Grill Plate
receptacle.
4. It is recommended that you clean the appliance after every use.
5. Never store while it is still hot or still plugged in.
6. Never wrap cord tightly around the appliance. Do not put any stress on cord
where it enters unit, as this could cause it to fray and break.
Electrical waste should not be disposed with household waste.
Check with your local authority or retailer for recycling advice.
Page 8
BEFORE YOU CALL FOR SERVICE
IF THE APPLIANCE FAILS TO OPERATE:
A) Check to make sure that the appliance is plugged in securely. If it is not, remove
the plug from the outlet, wait 10 seconds and plug it in again securely.
B) Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to
be operating properly, test the outlet with another appliance.
IF NONE OF THE ABOVE SOLVES THE PROBLEM, CONTACT A QUALIFIED
TECHNICIAN. DO NOT TRY TO ADJUST OR REPAIR THE APPLIANCE YOURSELF.
CUSTOMER SERVICE
IMPORTANT
DO NOT RETURN THIS Appliance TO THE STORE
If you have a problem with this appliance, please contact the
W Appliance Co. Customer Satisfaction Center at 1-855-855-0294.
DATED PROOF OF PURCHASE, MODEL # AND DATE CODE
REQUIRED FOR WARRANTY SERVICE
TROUBLESHOOTING & WARRANTY
Page 9
TROUBLESHOOTING & WARRANTY
LIMITED WARRANTY
Commercial Chef brand is used under license.
Any repair, replacement, or warranty service,
and all questions about this appliance should
be directed to W Appliance Co. at 1 (855)
855-0294 from the USA or Puerto Rico.
W Appliance Co. warrants to the original purchaser
that the appliance will be free from defects in material,
parts and workmanship for the period designated for
this appliance. The warranty commences the day the
appliance is purchased and covers up to a period of
1 year (12 months) for labor/1 year (12 months) for
parts (manufacturing defects only).
W Appliance Co. agrees that it will, at its option,
replace the defective appliance with either a new or
remanufactured appliance equivalent to your original
purchase during the warranty period.
Exclusions: This warranty does not apply to the
below:
1. If the appearance or exterior of the
appliance has been damaged or
defaced, altered or modied in design or
construction.
2. If the appliance original serial number
has been altered or removed or cannot
be readily determined.
3. If there is damage due to power line
surge, user damage to the AC power
cord or connection to improper voltage
source.
4. If damage is due to general misuse,
accidents or acts of God.
5. If repair attempts are done by
unauthorized service agents, use of
parts other than genuine parts or parts
obtained from persons other than
authorized service companies.
6. On units that have been transferred
from the original owner.
7. On appliances that have been purchased
as refurbished, like new, second-hand, in
a “As-Is” or “Final Sale” terms.
8. To appliances used in a commercial or
rental setting.
9. To appliances used in settings other
than ordinary household use or used
other than in accordance with the
provided instructions.
10. To damages for service calls for
improper installations.
11. To glass parts and other accessory
items that are included with the unit.
12. Transportation and shipping costs
associated with the replacement of
the unit.
13. Food loss for loss due to appliance
failure or delay in service, repair or
replacement.
14. Service calls to instruct you how to use
your slow cooker.
15. Service calls to repair or replace the
house fuse, reset the circuit breaker or
correct the wiring in the house.
REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY OF
THE CUSTOMER; W Appliance Co. SHALL NOT BE
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR BREACH OF ANY EXPRESS OR
IMPLIED WARRANTY ON THIS Appliance, EXCEPT
TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
OF FITNESS FOR A PARTICULAR PURPOSE ON THIS
Appliance IS LIMITED TO THE DURATION OF THE
WARRANTY.
Some states do not allow the exclusion or limitations
of incidental or consequential damages, or limitations
on how long the warranty lasts. In these cases the
above exclusions or limitations may not apply to you.
This warranty gives you specic legal rights and you
may also have other rights which vary from state to
state.
Obtaining Service: To obtain service, appliance
literature, supplies or accessories please call
1 (855) 855-0294 to create a ticket for exchange/
repair. Please make sure to provide the date of
purchase, model number and a brief description of the
problem. Our customer service representative
will contact you or send detailed return instructions.
W Appliance Co. does not warrant that the appliance will work
properly in all environmental conditions, and makes no warranty
and representation, either implied or expressed, with respect
to the quality, performance, merchantability, or tness for a
particular purpose other than the purpose identied within this
user’s manual. W Appliance Co. has made every effort to ensure
that this user’s manual is accurate and disclaims liability for any
inaccuracies or omissions that may have occurred. Information
in this user’s manual is subject to change without notice and
does not represent a commitment on the part of W Appliance
Co.. W Appliance Co. reserves the right to make improvements
to this user’s manual and/or to the appliances described in this
user’s manual at any time without notice. If you nd information
in this manual that is incorrect, misleading, or incomplete, please
contact us at 1- 855-855-0294.
W Appliance Co.,
1356 Broadway
New York, NY 10018
Page 10
© 2023 Commercial Chef is a W Appliance Company.
All Rights Reserved.
