User Manual
DUAL FUEL RANGES
RA MODELS
www.zlinekitchen.com
ZLINE Kitchen and Bath provides Attainable Luxury, where the kitchen and bath of your dreams
is never out of reach. Through our unique designs and unparalleled quality, we’re dedicated to
providing you an elevated experience in the heart of your home. With an endless selection of
features and finishes, our inspiration is your reality.
ZLINE is fueled by a passion for innovation; A relentless pursuit of bringing the
highest end luxury designs and professional features into everyone’s homes.
Because we continually strive to improve our products, we may change
specifications and designs without prior notice.
Scan the QR code to view the most up-to-date version of the Installation
Manual and User Manual.
WARNING: This product can expose you to chemicals including nickel, which is known to the
State of California to cause cancer. For more information, go to www.P65Warnings.ca.gov.
TABLE OF CONTENTS
IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . 1
Gas Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Ventilation Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Cooking and Range Top Safety . . . . . . . . . . . . . . . . . . . . . . . . . 7
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Range Top Cooking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the Oven . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
MAINTENANCE AND CLEANING . . . . . . . . . . . . . . . . . . . . . 15
TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1
Gas Safety
GAS SAFETY
WARNING
WARNING: If the information in these
instructions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury or death.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity
of this or any other appliance.
• WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch.
• Do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
• Installation and service must be performed by a qualified installer, service agency
or the gas supplier.
IMPORTANT SAFETY INSTRUCTIONS
2
Gas Safety
IMPORTANT SAFETY INSTRUCTIONS
AVERTISSEMENT
AVERTISSEMENT : Le non-respect à
la lettre de ces instructions peut causer
un incendie ou une explosion, qui
pourrait entraîner des dommages
matériels, desblessures ou la mort
• Ne pas entreposer ou utiliser d’essence ou tout autre liquide ou gaz
inflammable à proximité de cet appareil ou de tout autre appareil.
• EN PRÉSENCE D’UNE ODEUR DE GAZ :
• Ne tenter d’allumer aucun appareil ;
• Ne toucher à aucun commutateur électrique ;
• N’utiliser aucun téléphone dans l’immeuble ;
• Appeler immédiatement le fournisseur de gaz à partir d’un téléphone situé
à l’extérieur de l’immeuble ; Suivre les instructions du fournisseur de gaz ;
• S’il est impossible de joindre le fournisseur de gaz, appeler le service
des incendies.
• L’installation et la réparation doivent être effectuées par un installateur
ou une agence de réparation ayant les qualifications requises ou par le
fournisseur de gaz.
3
Gas Safety
IMPORTANT SAFETY INSTRUCTIONS
WARNING
WARNING:
Never Operate the Top Surface Cooking Section of this Appliance Unattended.
• Failure to follow this warning statement could result in fire, explosion, or burn
hazard that could cause property damage, personal injury, or death.
• If a fire should occur, keep away from the appliance and immediately call
your fire department. DO NOT ATTEMPT TO EXTINGUISH AN OIL/GREASE
FIRE WITH WATER.
AT TENTION
ATTENTION :
Ne faites jamais fonctionner la surface de cuisson, sur le dessus de cet appareil, sans
surveillance.
• Le non-respect de cette mise en garde pourrait entraîner un incendie, une
explosion ou un risque de brûlure et ainsi causer des dommages matériels, des
blessures ou la mort.
• Si l’appareil prend feu, tenez-vous à l’écart et appelez immédiatement votre
service des incendies. NE TENTEZ JAMAIS D’ÉTEINDRE UN FEU DE GRAISSE
OU D’HUILE EN L’ASPERGEANT D’EAU.
4
Gas Safety
WARNING
WARNING: Never use this appliance as a space heater to heat or
warm the room. Doing so may result in carbon monoxide poisoning
and overheating. Never use the top of the range or the interior of the
oven as a storage areas, as items could melt or ignite, increasing the
risk of fire, damage, and/or serious injury.
AVERTISSEMENT
AVERTISSEMENT: Ne JAMAIS utiliser cet appareil électroménager en
guise de chaufferette. Le fait de chauffer une pièce ainsi peut entraîner un
empoisonnement au monoxyde de carbone ou une surchauffe du four.
WARNING
WARNING: NEVER cover any slots, holes or passages in the oven
bottom or cover an entire rack with materials such as aluminum foil.
Doing so blocks airflow through the oven and may cause carbon
monoxide poisoning. Aluminum foil linings may also trap heat, causing
a fire hazard.
AVERTISSEMENT
AVERTISSEMENT:Ne JAMAIS recouvrir une fente, un trou ou une
conduite dans le fond du four ni recouvrir entièrement une grille d’un
matériau comme du papier d’aluminium. Un tel revêtement bloque la
circulation d’air dans le four, ce qui peut entraîner un empoisonnement
au monoxyde de carbone. De plus, le papier d’aluminium peut
emprisonner la chaleur, ce qui risque de provoquer un incendie.
IMPORTANT SAFETY INSTRUCTIONS
5
IMPORTANT SAFETY INSTRUCTIONS
WARNING
If the information in this manual is not followed exactly, a fire or explosion
may result causing property damage, personal injury, or death.
• Before beginning installation, please read and follow these important instructions for the
safety of your home and the people living in it.
• The manufacturer will not be responsible for any damage to property or to persons
caused by incorrect installation, improper use of the appliance, or failure to heed the
warnings listed.
• The manufacturer reserves the right to make changes to its products when considered
necessary and useful, without affecting the essential safety and operating characteristics.
• This appliance has been designed for non-commercial, domestic use only.
• Please observe all local, state, and national codes and ordinances. Please ensure the
range is properly grounded. The plug should always be accessible. Installation must
conform with local codes, or in the absence of codes, the National Fuel Gas Code ANSI
Z223.1/NFPA 54.
• The installer should leave these instructions with the consumer who should retain for local
inspectors’ use and for future reference. Electrical installation must be in accordance with
the National Electrical Code ANSI/NPA70-latest edition and/or local codes.
• In Massachusetts: Installation must be performed by a “Massachusetts” licensed plumber
or gasfitter. A T-handle type manual gas valve must be installed in the gas line connected
to this appliance.
• In Canada: Installation must be in accordance with the current CAN/CGA-fe 149.1
natural gas installation code or CAN/CGA-B 149.2 propane installation code and/
or local codes. Electrical installation must be in accordance with the current CSA C22.1
Canadian electrical codes Part 1 and/or local codes.
• The installation of appliance designed for manufactured (mobile) home installation must
conform with the Manufactured Home Construction and Safety Standard, Title 24CFR,
Part 3280 [formerly the Federal Standard for Mobile Home Construction and Safety,
Title 24, HUD (Part280)] or with local codes where applicable.
• Installation of any gas-fired equipment should be made by a licensed plumber. A manual
gas shut-off valve must be installed in the gas supply line for safety and ease of service.
Installation Safety
6
WARNING
An air curtain or other overhead range/range top hood, which operates
by blowing downward airflow onto the range, shall not be used/installed
in conjunction with this gas range top.
• Please ensure that the altitude of your home is conducive for the use of gas cooking
products. If the product is installed at higher altitudes above sea level, you may experience
issues with gas pressure that will affect product performance. Please consult your local
gas company for recommendations before purchasing or installing.
• DO NOT store or use gasoline or any other flammable substances in the vicinity of this
or any other appliance.
• If a gas leak is detected, refer to the “WHAT TO DO IF YOU SMELL GAS”
alert on page 1.
• Installation and service on this product must be performed by a qualified installer,
servicer, or gas supplier.
• Know how to shut off gas supply at the meter and disconnect the electrical power to the
appliance at the circuit breaker or fuse box in case of an emergency. Installers should
also show appliance owners the location of the appliance gas shut-off valve and how
to shut it off if necessary.
• If the appliance is located near a window, NEVER hang long curtains or paper blinds
on that window. They could blow over the surface burners and ignite, potentially causing
a fire hazard.
• Keep the appliance area clear and free from combustible materials, gasoline, and other
flammable vapors and liquids.
IMPORTANT SAFETY INSTRUCTIONS
Gas Safety
7
VENTILATION SAFETY
• The use of a gas cooking appliance generates heat and humidity in the kitchen or room
where it is installed. An range hood may be used with the appliance; in each case it shall
be installed in conformity with the appropriate national and local standards.
• If a range hood is installed with appropriate ducting, maintain a 30" (762 mm) minimum
clearance between the cooking surface and bottom of the hood.
• Exhaust hood operation may affect other vented appliances; in each case it shall be
installed in conformity with the appropriate national and local standards.
• Intensive and continuous use of the appliance may require additional ventilation, for
example, by opening a window.
OVEN SAFETY
• Never pour cold water onto hot surfaces in a hot oven. The steam created could cause
serious burns or scalding and the sudden change in temperature can damage the enamel
in the oven.
• We recommend that before you cook in your new range, you heat the oven to roughly
400 °F (204 °C) for 2 hours. After the oven cools, wipe it out with hot water and a
kitchen-safe cleaner. We also recommend cleaning the racks and shelves before use.
• When using the oven for the first time you may notice the following:
• There may be a smell. This is quite normal when the appliance is first heated, as
residual oil from production of parts will be burnt off quickly.
• There may be noises. This is also quite normal as new parts move and settle into
place during the initial heating process.
COOKING AND RANGE TOP SAFETY
• This product is intended for the cooking of food and must not be used for other purposes.
• Unstable or deformed pans should not be placed on the burners in order to avoid
accidents caused by spillover.
• Particular care should be taken when cooking with oil or fat.
• Always ensure that the knobs are in the OFF position when the appliance is not in use.
• Before maintenance and cleaning, disconnect the appliance and allow cooling down.
For reasons of hygiene and safety this appliance must always be kept clean.
• Take care when using cleaning products in spray form: never direct the spray onto the
electrical wiring, thermostat, and bulb.
Ventilation Safety
IMPORTANT SAFETY INSTRUCTIONS
8
Cooking Safety
IMPORTANT SAFETY INSTRUCTIONS
• Any food or liquid spills in the bottom of the oven must be cleaned up before cooking in
order to avoid unpleasant smoke and/or the possibility of fire.
• Ensure air can circulate around the gas appliance. Poor ventilation can result in lack of
oxygen and extinguish the flame.
• Supply the appliance with the type of gas stamped on the relevant label situated in the
immediate vicinity of the gas connection tube.
• The appliance is heavy (roughly 250 lb/113 kg) — move it carefully.
• To facilitate ignition, light burners before placing pans. Check that flames are regular.
• Always lower the flame or turn it off before removing the pan.
• Do NOT store items of interest to children in the cabinets above the appliance or on the
back splash of appliance.
• DO NOT use decorative surface burner covers. If a burner is accidentally turned on, the
decorative cover will become hot and possibly melt. You may not be able to see that the
burner is on, and burns may occur if the hot covers are touched.
• DO NOT use stove top grills on your gas appliance. If you use a stove top grill on a
sealed gas burner, it may cause incomplete combustion and can result in exposure to
carbon monoxide levels above allowable current standards.
• DO NOT leave children alone or unattended when the appliance is hot or in operation,
even if burners have been off for several minutes. The unit’s knobs and cooktop may still
have residual heat, and children could be seriously burned.
• DO NOT let anyone climb, stand, or hang on the unit. They could damage the range or
cause it to tip over which could result in severe personal injury.
• Never modify or alter the construction of the appliance by removing panels, wire covers,
or any other part of the product.
• DO NOT wear loose-fitting or hanging garments while using the appliance. DO NOT
let clothing or other flammable materials contact hot surfaces.
• Only certain types of glass, glass/ceramic, ceramic, earthenware, or other glazed
cookware are suitable for use without breaking due to sudden changes in temperature.
Check the manufacturer’s recommendations for appliance use.
• DO NOT install the unit without securing it to the cabinetry or wall with the anti-tip bracket.
9
Range Top Cooking
OPERATION
RANGE TOP COOKING
SURFACE BURNER OPERATION ELECTRIC IGNITION
To activate the electric ignition, simply push the knob in to activate the spark. While still
pushing the knob in, turn the control knob counter-clockwise to release the gas. The spark
will be released at the metal electrode of the white ceramic spark tip located on the side of
the burner. Once the flame is on, release the control knob gently. If the flame turns off, simply
repeat the above procedure.
WARNING
DO NOT ignite the burners if the black burner cap is not installed or not centered,
the flame will be irregular.
MANUAL IGNITION
Manual ignition is always possible even when the power is cut off or in the event of a power
failure. Turn the control knob counter-clockwise to the MAXIMUM position; light the flame
with a kitchen lighter or with a match.
USING THE BURNERS CORRECTLY
WARNING
Keep children at a safe distance from the appliance during operation. DO NOT
allow children to operate the appliance.
1. Always check that the burner caps are
properly installed before operation:
2. Verify that the flame of the range top burners
is completely blue and with a regular aspect
as shown at right:
3. Never let flames wrap around cookware;
this creates a safety hazard and can also
damage your cookware:
NOTE: ZLINE cast iron griddles (available only with RA48 and RA60 series ranges) come
pre-seasoned. Regularly seasoning the griddle is recommended.
A
B
A
B
Correct
Incorrect
A
B
Correct Incorrect
10
Range Top Cooking
OPERATION
SURFACE BURNER OPERATION
•
OFF
Maximum Flame Height
Minimum Flame Height
Maximum temperature setting is the recommended control knob position for burner ignition.
• The regulating knobs should be turned in a counter-clockwise direction until reaching the
small flame symbol, vice-versa for the larger flame symbol.
• To light the burner, keep pushing the knob and turn it counter-clockwise to maximum, and
hold it for 3 to 5 seconds. The ignition will spark and ignite the burner. At this position, the gas
supply is at the maximum and the flame also at its maximum.
• You can reduce the flame size by turning the knob in a counter-clockwise direction. Should
the burner fail to ignite, turn the knob to its original position and try again. Your burner flame
should be blue in color.
NOTE: When igniting a burner, all burners will spark, but only the burner’s knob you are using
will ignite the flame.
NOTE: When first used, the gas burner will not ignite immediately. Time is required for the gas
to fully fill the operating system.
NOTE: The range’s cooling fan will run on all oven settings when it is in use. It may continue to
run even after turning the oven off until the oven cavity has cooled sufficiently. The amount of
time the cooling fan will run may vary depending on the length of baking time and temperature.
The flame color should always be blue. Flickers of orange and yellow are
acceptable. If flames appear orange or yellow and stay that way, check
the surrounding area. Candles, cleaning products, and other changes in
atmosphere can affect the flame color.
WARNING
11
Using the Oven
OPERATION
USING THE OVEN
OVEN FUNCTION SELECTORS
In order to bake with any function, the temperature dial must be set to the preferred
temperature AND the baking dial must be set to the preferred cooking function. The range
indicator light next to the baking dial will turn on when the oven temperature is set. Once the
oven has reached the desired temperature, the light will turn off.
TEMPERATURE DIAL
OFF
Max
250
300
350
400
450
BAKING DIAL
OFF
Conv.
Broil
High
Bake
Broil
Low
Bake
Conv.
Bake
12
Using the Oven
USING PANS CORRECTLY
1. Always ensure that the bottom and handles of pots and pans do not protrude over the
range top.
2. When cooking with flammable fat such as oil, do not leave the range unattended.
3. Only use pots of the appropriate size on each burner.
4. To avoid overflow when boiling liquids, turn the knob to the minimum heat.
5. Always use pots with matching lids.
6. Dry the bottoms of pans before operation.
OVEN COOKING
1. Use care when opening the oven door. Let hot air or steam escape before removing or
placing food.
2. DO NOT heat unopened food containers. Pressure build-up may cause container to
burst and result in injury and/or damage to the range.
3. Keep all oven vent ducts unobstructed.
PLACEMENT OF OVEN RACKS
1. Always place oven racks in your desired location while the oven is cool. If rack must be
moved while the oven is hot, DO NOT let potholders or oven mitts make contact with
heating elements in the oven.
2. DO NOT CLEAN DOOR GASKETS. The door gasket is essential for a good seal. Care
should be taken not to rub, damage, or move the gasket.
3. DO NOT USE ABRASIVE OVEN CLEANERS. No commercial oven cleaner or liner
protective coating of any kind should be used in or around any part of the oven. Clean
only the parts listed in the manual; before cleaning the oven, remove oven racks and
clean separately.
4. In case of electric power failure, reset oven/broiler controls to the OFF position and do
not attempt to use oven/ broiler until the power has been restored.
OPERATION
13
Using the Oven
OPERATION
5. DO NOT TOUCH HEATING ELEMENTS OR INTERIOR SURFACE OF OVEN. Heating
elements may be hot even if they are dark in color. Interior surfaces of an oven become
hot enough to cause burns. During and after use, do not touch or let clothing or flammable
materials contact the heating elements or interior surfaces of the oven until they have had
sufficient time to cool. Other surfaces of the appliance may become hot enough to cause
burns, such as vent openings and surfaces near these openings, oven doors, and oven
glass window.
6. Take care to reset all range top/oven/broiler burner controls to the OFF position after
use of the appliance.
The range is equipped with two commercial grade racks. Shelves are mounted on the
appropriate guides situated on the sides of the oven compartment. Insert the shelves between
the top and bottom guide in any of the 5 positions available.
To keep the oven as clean as possible, only use appropriate oven-safe cookware. When
available, always follow recipe directions. Personal experience will help to determine any
variation in temperature values. In any case, it is recommended to follow the instructions of
the specific recipe being used.
NOTE: If you have a range top griddle, you may wish to clean it, but it does not need to be
seasoned before every use, though it’s recommended to season regularly.
14
Using the Oven
OPERATION
OVEN OPERATION
• Preheat/High Bake: Use the High Bake setting for preheating the oven. This setting
utilizes the center ring on the top heating element, the bottom heating element, and the
convection fans. It typically takes 15-25 minutes for the oven to reach desired preheated
temperatures.
• Bake/Low Bake: Once the desired preheating temperature is reached, switch the baking
dial to Low Bake. This setting uses only the bottom heating element. This setting is best for
non-convection cooking.
• Convection Bake: This setting uses both the bottom heating element and convection fans.
• Broil: This setting uses only the top heating element.
• Convection Broil: This setting uses both the top heating element and the convection fans.
TEMPERATURE DIAL
OFF
Max
250
300
350
400
450
BAKING DIAL
OFF
Conv.
Broil
High
Bake
Broil
Low
Bake
Conv.
Bake
15
Maintaining the Range
REPLACING THE OVEN BULBS
Always disconnect the power before servicing the unit.
WARNING
To replace the two G9 halogen light bulbs located at the upper
left and right corners of the oven, unscrew the protection cap that
projects out inside the oven.
NOTE: Touching the bulb with your fingers may cause the bulb to burn out. Always use
protective gloves or a clean cloth to remove the bulb and when installing new ones.
CLEANING YOUR RANGE
During cleaning, never move the appliance from its original installation position.
Never use abrasive cleaners. Scratches on the stainless steel surfaces are
permanent. Do NOT clean the range when hot. Do not use Clorox bleach wipes
or alcohol wipes to clean any part of the stainless steel.
WARNING
• Cleaning after Installation: Use a stainless steel cleaning product or wipe to eliminate
the glue residues of the protective film after removal.
• Cleaning the Range Top: Periodically clean the burner heads, the cast iron pan supports,
and the burner caps using warm water. Remove burner food and fat residues with a
rubber spatula.
• Cleaning Stainless Steel: Use a stainless steel cleaner product with a soft sponge or
cloth with a warm soap and water solution. Never use abrasive powders or liquids.
• Cleaning the Burner Caps: Lift the burner caps from the burner heads and wash them
in a warm soap and water solution. Dry thoroughly before using them again. Before
reinstalling them on the burner head, check that the gas flow holes are not clogged with
food residues or cleaning products.
• Cleaning Porcelain: The porcelain range top should be cleaned frequently with a
warm soap and water solution applied with a soft sponge or wipe. Never use abrasive
powders or liquids. Do not leave acid or alkaline substances on the porcelain parts
(such as vinegar, lemon juice, salt, tomato sauce, etc). Use a rubber spatula to remove
food and fat residues.
MAINTENANCE AND CLEANING
16
Maintaining the Range
• Cleaning Glass Door: Clean the glass using a non-abrasive sponge or wipe with a
warm soap and water solution. Use a rubber spatula to remove food and fat deposits.
Door does not lock during cleaning. Use caution.
WARNING
• Cleaning the Drip Pan: Each range comes equipped with an easy-to-remove drip pan
located at the bottom of the oven to catch food debris from contacting the lower heating
element. Periodically remove the pan once oven is fully cool and clean with a warm
soap and water solution.
CHANGING DOORS AND KICK PLATES
1. Open oven door and insert metal pins into each door hinge (note: pins are not included).
Close door half way. Pull up and out on door to remove.
2. Uninstall the kick plate by unscrewing the four screws in the kick plate. There are two at the
top and bottom on each side. Have a helper tilt the range to unscrew the bottom screws.
3. Remove kick plate.
4. Install new kick plate.
5. Reinstall the four previous screws from step 2.
6. Reinstall new oven door by reversing step 1. Place door hinges into slots of hinge base
receivers, keeping the door in half closed position. The door will drop into the receiver
base when proper engagement is achieved.
7. Open door to full open position slowly to verify proper operation. Remove hinge pins.
A replacement door should NEVER have the pins removed until the door is
securely installed in the range’s hinge receivers.
WARNING
Scan to follow along with a video.
MAINTENANCE AND CLEANING
17
RANGE PROBLEM POSSIBLE CAUSE AND/OR REMEDY
Range does not function
Range is not connected to electrical power. Check power
circuit breaker, wiring, and fuses. If all electrical components
are properly installed, call 1-614-777-5004 for help.
Broil does not work
Temperature control knob is rotated too far past broil position
(500°F); preheating indicator will light intermittently.
Burner does not ignite
Gas supply valve is in the “OFF” position or gas supply is
interrupted.
Igniter barely sparking,
no flame ignition
Burner ports are clogged or the unit is not set to the
appropriate gas type. Call 1-614-777-5004 for help.
Burner ignites but
flame is large,
distorted, or yellow
The air quality of the room may be affecting the flame color.
Ensure that there are no candles, cleaning products, air
purifiers, etc. in the room.
Oven is not heating
Check the circuit breaker or fuse box to your house. Make
sure there is proper electrical power to your oven.
Oven light is not
working properly
Replace or reinsert the light bulb(s) if loose or defective.
Cannot remove lens
cover on light
There may be soil or build up on the lens cover. Wipe the lens
cover with a clean, dry towel prior to attempting to remove
the lens cover.
Low flames and longer
cooking times
The liquid propane gas conversion procedure may not have
been performed properly. Check that all orifices are correctly
placed. If not, contact your installer.
Brass burners change
color (if you purchased
brass burners for
your range top)
Brass burners naturally oxidize over time and form a patina
that is a beautiful deep brass hue. This process ensures
our brass burners are corrosion resistant and is not cause
for a return.
Range top burner’s
low/simmer flame
setting is too high
The liquid propane gas conversion procedure may not have
been performed properly, as all burners should have been
adjusted during installation with the flame adjustment tool that
comes with each range. See Installation Manual for how to
adjust the burner flame’s height.
Troubleshooting
TROUBLESHOOTING
WARRANTY
COVERAGE
ZLINE Kitchen and Bath (“ZLINE”) dual fuel ranges have a one year parts and service warranty
and a limited lifetime warranty on burners, which includes parts and labor for spark tips.
ZLINE warranty periods begin from the original date of product delivery and solely cover the
original purchaser of the product, delivered new and in its original carton. The limited warranty
covers all parts and labor for necessary repairs if any part of the product, or the product itself,
proves to be defective in materials or workmanship. The product must be deemed serviceable
via troubleshooting with the ZLINE Customer Experience team. All service on ZLINE products
under warranty must be performed by ZLINE-approved and ZLINE-certified service providers
unless otherwise specified by ZLINE. Service will be provided during normal business hours.
Products must be unobstructed and accessible to the service provider at the time of service.
ZLINE’s liability is limited to the original purchase price of the product. Additional injuries,
losses, damages, or other inconveniences caused by product malfunction or defects in materials
are not covered under the terms of this warranty.
TERMS
ZLINE warranties apply only to the original purchaser of a ZLINE product installed for normal
residential use. This is defined as a single-family, residential dwelling in a non-commercial
setting. Any warranty claim stemming from installation, operation, or any other use within a
commercial setting is not covered under this limited warranty. Commercial settings include,
but are not limited to: schools, churches, hotels, restaurants, vacation rentals such as Airbnb,
daycare centers, private clubs, fire stations, common areas in multi-family dwellings, nursing
homes, food service locations, and institutional food service locations such as hospitals or
correctional facilities.
This warranty is non-transferable and will not under any circumstance be extended based on
the date of installation — the warranty period takes effect from the date of delivery and only
covers the original purchaser. The warranty applies only to products installed in the contiguous
United States and the District of Columbia. Failure to secure certified warranty service per
these terms will result in a forfeiture of the remaining warranty. Out-of-pocket payments will not
be reimbursed unless prior approval is received from ZLINE and/or ZLINE-certified service
contract partners. Unapproved out-of-pocket payments for service will not be reimbursed. All
warranty procedures must be followed to maintain warranty coverage.
WARRANTY
If a product qualifies within the service window provided under these warranty terms, and ZLINE
is unable to repair the product or a defective part of the product after a reasonable number
of attempts, ZLINE reserves the right to offer to replace the defective part or the product or
provide the original purchaser a full refund of the purchase price of the product (not including
installation, removal, or other charges that were not included in the original purchase price).
The original purchaser of the product must provide the original proof of purchase, including the
purchase date, when filing a claim to obtain replacement parts, service, or refunds. Additionally,
the original purchaser of the product must provide the serial number of the product when filing
a claim to obtain replacement parts, service, or refunds.
This warranty shall not apply to any ZLINE product in which the original factory serial
number has been removed, altered, or cannot be readily determined for any reason. Further,
ZLINE is not responsible for damage resulting from, but not limited to: shipment, delivery, or
improper installation; negligence or improper maintenance, misuse, or abuse of the product;
unauthorized alteration, modification, or tampering with the product; accident, fire, floods,
pest infestations, pandemics, natural disasters, or any other unpreventable or unexplained
acts of nature, commonly referred to as “acts of God”; flare-up fires or damages caused
by improper electric supply, electrical line current, voltage, or power surges; and service
to correct installation not in accordance with the instructions contained in ZLINE’s product
manuals and/or with local government codes.
This warranty does not apply to aesthetic damage, scratches, or natural wear caused by normal
use; second-hand, open box products, or products purchased from an unauthorized retailer;
improper liquid propane gas conversion or damage related to improper liquid propane gas
conversion; burner flame adjustments or related complaints; corrections regarding normal
adjustments or settings or local gas supply issues resulting in low pressure or other issues;
damages or issues stemming from alteration or tampering with the range, including, but not
limited to, painting any portion of the product’s interior or exterior and cutting the supplied
power cord to manually hardwire the product; and service for gas pressure issues related to
installation at high altitudes. A high-altitude pressure regulator must be sourced by the customer.
In the event service is dispatched, and it is discovered that the reported issue is not covered
under warranty based on the disclaimers above, the customer will be responsible for all service
fees. Failure to pay these fees will result in the forfeiture of remaining warranty coverage.
WARRANTY
Information contained within ZLINE’s installation and user manuals, in addition to product
information included on ZLINE’s website and all related digital listings, do not cover every
possible condition and situation that may occur during the installation or operation of
ZLINE products.
ZLINE reserves the right to make changes at any time to its products when considered safe,
necessary, and useful. Always check the ZLINE website for the most up-to-date version of its
product manuals: www.zlinekitchen.com/pages/manuals.
Do not install or operate any ZLINE product if it has missing or broken parts or if it arrives
damaged due to shipping. If ZLINE products arrive damaged, contact ZLINE Customer
Experience at 1-614-777-5004 for help. Failure to report a damaged appliance prior to
installation or operation may void the warranty.
ZLINE disclaims responsibility for damage or injury caused by improper installation or use of
any of its products. ZLINE is under no obligation, by law or otherwise, to provide concessions,
including repairs, prorates, rebates, discounts, or replacements, once the warranty has expired.
SERIAL NUMBER LOCATION
Appliance Tag Here
Please write down the model number and serial number of
your appliance. Both numbers are located on the rating tag
located under the front edge of the range top. Do not remove
permanently affixed labels, warnings, or plates from the
product. This will void the warranty. You may also consider
attaching your receipt or proof of purchase to this manual.
SERVICE
For warranty service, please contact our Customer Service team at
1-614-777-5004 or visit www.zlinekitchen.com/contact to utilize our
online Customer Experience Portal.
Scan the QR code to view the most up-to-date version of our Installation
Manual and User Manual.
Need to purchase a part or accessory for your ZLINE product?
Visit www.zlineparts.com, ZLINE’s official parts distribution partner.
WARRANTY
