Maintenance and Service Guide
HP OmniBook X 17.3 inch Laptop Next Gen
AI PC
Model numbers: 17-dd1xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.
Legal information
© Copyright 2026 HP Development
Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under
license. Intel, Arc, Core, and Thunderbolt
are trademarks of Intel Corporation or
its subsidiaries in the U.S. and/or other
countries. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. NVIDIA and GeForce
RTX are trademarks and/or registered
trademarks of NVIDIA Corporation in the
U.S. and other countries. USB Type-C, USB-
C, and the USB 10 Gbps port logo are
trademarks or registered trademarks of USB
Implementers Forum. DisplayPort and the
DisplayPort logo are trademarks owned by
the Video Electronics Standards Association
(VESA) in the United States and other
countries. Miracast and Wi-Fi are registered
trademarks of Wi-Fi Alliance.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: February 2026
Document Part Number: Q00025-001
Product notice
This guide describes features that are
common to most products. Some features
might not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems might require
upgraded and/or separately purchased
hardware, drivers, software, or BIOS
update to take full advantage of Windows
functionality. Windows is automatically
updated, which is always enabled. High-
speed internet and Microsoft account
required. ISP fees might apply and additional
requirements might apply over time for
updates. See
http://www.windows.com. If
your product ships with Windows in S
Mode: Windows in S Mode works exclusively
with apps from the Microsoft Store within
Windows. Certain default settings, features,
and apps cannot be changed. Some
accessories and apps that are compatible
with Windows might not work (including
some antivirus, PDF writers, driver utilities,
and accessibility apps), and performance
might vary, even if you switch out of S
Mode. If you switch to Windows, you cannot
switch back to S Mode. Learn more at
Windows.com/SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Setup & User Guides.
To help us improve this document, please
send any suggestions, comments, or errors
to
mailto:hp.doc.feedback@hp.com. Include
the document part number when submitting
your feedback.
Software Terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree
to be bound by the terms of the HP End
User License Agreement (EULA). If you
do not accept these license terms, your
sole remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request
a full refund of the price of the computer,
please contact your seller.
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows, rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows, rugs or clothing, during operation. The
computer and the AC adapter provided by HP comply with the user-accessible surface temperature
limits defined by applicable safety standards.
iii
Important notice about Customer Self-Repair parts
Your computer includes Customer Self-Repair parts and parts that should be accessed only by an
authorized service provider.
IMPORTANT: See Removal and replacement procedures for Customer Self-Repair parts on page 25
for details.
Accessing parts described in Removal and replacement procedures for authorized service provider
parts on page 35 can damage the computer or void your warranty.
iv Important notice about Customer Self-Repair parts
Table of contents
1 Product description............................................................................................................................................................................................................................. 1
2 Getting to know your computer................................................................................................................................................................................................ 4
Right side ............................................................................................................................................................................................................................................ 4
Left side................................................................................................................................................................................................................................................ 4
Display .................................................................................................................................................................................................................................................. 5
Low blue light mode (select products only)..................................................................................................................................................... 6
Wake-on-voice (select products only)................................................................................................................................................................. 6
Keyboard area..................................................................................................................................................................................................................................7
Touchpad settings and components ...................................................................................................................................................................7
Touchpad settings ..................................................................................................................................................................................................7
Adjusting touchpad settings................................................................................................................................................................7
Turning on the touchpad.........................................................................................................................................................................7
Touchpad components ...................................................................................................................................................................................... 8
Lights .......................................................................................................................................................................................................................................... 8
Special keys.........................................................................................................................................................................................................................10
Bottom ................................................................................................................................................................................................................................................ 11
Labels ................................................................................................................................................................................................................................................... 11
3 Illustrated parts catalog .............................................................................................................................................................................................................. 13
Computer major components........................................................................................................................................................................................... 13
Display assembly subcomponents............................................................................................................................................................................... 15
Miscellaneous parts.................................................................................................................................................................................................................16
4 Removal and replacement procedures preliminary requirements...............................................................................................................17
Tools required .................................................................................................................................................................................................................................17
Service considerations...........................................................................................................................................................................................................17
Plastic parts..........................................................................................................................................................................................................................17
Cables and connectors................................................................................................................................................................................................17
Drive handling .....................................................................................................................................................................................................................17
Electrostatic discharge information.............................................................................................................................................................................18
Generating static electricity....................................................................................................................................................................................18
Preventing electrostatic damage to equipment.......................................................................................................................................19
Personal grounding methods and equipment............................................................................................................................................19
Grounding the work area...........................................................................................................................................................................................20
Recommended materials and equipment....................................................................................................................................................20
Cleaning your computer........................................................................................................................................................................................................ 21
Enabling HP Easy Clean (select products only)......................................................................................................................................... 21
Removing dirt and debris from your computer.......................................................................................................................................... 21
Cleaning your computer with a disinfectant............................................................................................................................................... 22
Caring for wood veneer (select products only) ........................................................................................................................................ 23
v
Packaging and transporting guidelines..................................................................................................................................................................... 23
Accessing support information ...................................................................................................................................................................................... 23
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................................................... 25
Component replacement procedures ....................................................................................................................................................................... 25
Preparation for disassembly.................................................................................................................................................................................. 25
Bottom cover ..................................................................................................................................................................................................................... 25
Battery.................................................................................................................................................................................................................................... 28
Removing and reinstalling the same battery .................................................................................................................................. 28
Installing a new battery ................................................................................................................................................................................... 29
6 Removal and replacement procedures for authorized service provider parts.................................................................................35
Component replacement procedures ....................................................................................................................................................................... 35
Solid-state drive...............................................................................................................................................................................................................35
Speakers................................................................................................................................................................................................................................37
Touchpad ..............................................................................................................................................................................................................................38
Battery board ....................................................................................................................................................................................................................40
I/O board cable .................................................................................................................................................................................................................. 41
I/O board................................................................................................................................................................................................................................ 43
WLAN module....................................................................................................................................................................................................................44
System board ....................................................................................................................................................................................................................46
Heat sink ...............................................................................................................................................................................................................................50
Fans .......................................................................................................................................................................................................................................... 52
Keyboard frames.............................................................................................................................................................................................................53
Display assembly............................................................................................................................................................................................................55
Top cover with keyboard............................................................................................................................................................................................ 62
7 Backing up, restoring, and recovering...............................................................................................................................................................................64
Backing up information and creating recovery media...................................................................................................................................64
Using Windows tools for backing up.................................................................................................................................................................64
Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products
only)...........................................................................................................................................................................................................................................64
Restoring and recovering your system......................................................................................................................................................................64
Creating a system restore ......................................................................................................................................................................................65
Restoring and recovery methods.......................................................................................................................................................................65
Recovering using the HP Recovery USB flash drive.............................................................................................................................65
Changing the computer boot order ..................................................................................................................................................................66
Using HP Sure Recover (select products only)..........................................................................................................................................66
8 Using Setup Utility (BIOS)............................................................................................................................................................................................................67
Starting Setup Utility (BIOS)................................................................................................................................................................................................67
Updating Setup Utility (BIOS)..............................................................................................................................................................................................67
Determining the BIOS version................................................................................................................................................................................67
Preparing for a BIOS update ..................................................................................................................................................................................68
Downloading a BIOS update.......................................................................................................................................................................68
Installing a BIOS update.................................................................................................................................................................................69
9 Using HP PC Hardware Diagnostics...................................................................................................................................................................................70
Using HP PC Hardware Diagnostics Windows (select products only).................................................................................................70
vi
Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................................................................70
Accessing HP PC Hardware Diagnostics Windows...............................................................................................................................70
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant (select products
only) ................................................................................................................................................................................................................................70
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)..............71
Downloading HP PC Hardware Diagnostics Windows..........................................................................................................................71
Downloading the latest HP PC Hardware Diagnostics Windows version from HP...............................................71
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .........................................71
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ................................................................................................................................................................................................................................72
Installing HP PC Hardware Diagnostics Windows...................................................................................................................................72
Using HP PC Hardware Diagnostics UEFI .................................................................................................................................................................72
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code...................................................................................72
Starting HP PC Hardware Diagnostics UEFI................................................................................................................................................72
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)............................................................................................................................................................................................................................................73
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive....................................................................................73
Downloading the latest HP PC Hardware Diagnostics UEFI version..............................................................................74
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ................................................................................................................................................................................................................................74
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)....................................................................74
Downloading Remote HP PC Hardware Diagnostics UEFI................................................................................................................74
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version..........................................................74
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.................................75
Customizing Remote HP PC Hardware Diagnostics UEFI settings.............................................................................................75
10 Specifications...................................................................................................................................................................................................................................76
Computer specifications......................................................................................................................................................................................................76
Display specifications.............................................................................................................................................................................................................77
Solid-state drive specifications .......................................................................................................................................................................................77
11 Power cord set requirements................................................................................................................................................................................................. 79
Requirements for all countries ........................................................................................................................................................................................ 79
Requirements for specific countries and regions............................................................................................................................................. 79
12 Swelling or deformation of notebook battery........................................................................................................................................................... 82
Swollen notebook batteries............................................................................................................................................................................................... 82
Swollen battery is not a safety issue ............................................................................................................................................................... 82
Discontinue using a swollen battery ................................................................................................................................................................ 82
Replace a swollen battery........................................................................................................................................................................................82
Minimize battery swelling.....................................................................................................................................................................................................82
Adaptive Battery Optimizer (consumer notebooks).............................................................................................................................83
HP Battery Health Manager (commercial notebooks)........................................................................................................................83
13 Recycling..............................................................................................................................................................................................................................................84
Index................................................................................................................................................................................................................................................................85
vii
Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP OmniBook X 17.3 inch Laptop Next Gen AI PC
Model numbers: 17-dd1xxx
CTO model number: 17t-dd100
Processors Intel® Core™ Ultra 9 386H
Intel Core Ultra 7 356H
Intel Core Ultra 5 325
Graphics Intel graphics
Intel Arc™ B390 Integrated Graphics
Intel Graphics
Supports:
● HD decode, DX12, and HDMI
● Optimus
● GPS (GPU Performance Scaling)
Discrete graphics
NVIDIA® GeForce RTX® 5050
Display 17.3 in (43.94 cm), FHD (1920 × 1080), 100% sRGB, BrightView, narrow bezel, ultrawide viewing angle
(UWVA), embedded DisplayPort™ (eDP) 1.2 without panel self-refresh (PSR), 400 nits
● 16:9 Aspect Ratio
● Flicker free
● MSFT HDR Streaming Capable
● Screen-to-body ratio: 86%
Memory On-board system memory, not accessible or upgradeable
32 GB. LPDDR5x-7467
16 GB. LPDDR5x-7467
16 GB. LPDDR5x-6800
Primary storage PCIe, Non-Volatile Memory express (NVMe), M.2 2280 solid-state drives
2 TB, Gen5
2 TB
1 TB, Gen5
Product description 1
Table 1-1 Product components and their descriptions (continued)
Category Description
1 TB
512 GB, Gen5
512 GB
Audio and video Dual speakers
Poly Studio
HP Audio Boost 2.0
DTS:X Ultra
Video HP 5 MP Camera: AI integrated, USB2, indicator LED, 1 × infrared (IR) LED, f2.0, 5 MP BSI sensor,
WDR/TNR/HDR, 88° wide field-of-view (WFOV)
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Supports Windows Hello and HPD (Human Presence Device)
5 MP by 30 frames per second
Wireless Integrated wireless module
MediaTek 7925 Wi-Fi® 7 + Bluetooth® 6.0
Intel BE211 Wi-Fi 7 + Bluetooth 6.0
● Compatible with Miracast® devices
● Supports Modern Standby (Connected)
● Bluetooth Audio Offload
● Bluetooth LE Audio
● Wi-Fi BIOS SAR
● Dynamic antenna gain (Wi-Fi)
● Dynamic antenna gain (Bluetooth)
● UNII-4 5 GHz channel
● WLAN Time Average SAR (TAS)
Ports Audio-out (headphone)/audio-in (microphone) combo jack
HDMI 2.1 + HDCP 2.3 (supports up to 4K @ 60 Hz)
USB 3.2 Gen 2 Type-A (one on left side and two on right side)
USB 3.2 Type-C® (left side):
● Data transfer
● Power delivery 3.1
● HP Sleep & Charge
● DisplayPort® 1.4a out up to 4K @ 60 Hz
● HDMI 2.1 out up to 4K @ 60 Hz
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
USB Gen4 Type-C® Thunderbolt™ (left side):
● Data transfer
● Power delivery 3.1
● HP Sleep & Charge
● DisplayPort 2.1 out up to 8K @ 60 Hz
● HDMI 2.1 out up to 4K @ 60 Hz
Keyboard/pointing
devices
Keyboard
Backlit
Numeric keypad
Touchpad requirements
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad
Modern trackpad gestures
Taps enabled as default
Power requirements Battery (polymer, HP Long Life)
6 cell, 83 Whr
HP Fast Charge Technology
Smart AC adapters (USB-C®, GaN, wall mount, halogen free, foldable)
100 W
65 W
Security Supports Trusted Platform Module (TPM) 2.0, firmware
Microphone mute
Camera privacy cover
Operating system Windows® 11 Home 64 Copilot+ Premium
Windows 11 Home 64 Copilot+ Standard
Windows 11 Pro 64 Copilot+ Premium
Windows 11 Pro 64 Copilot+ Standard
Serviceability End user replaceable parts
AC adapter
Bottom cover
Battery
Product description 3
Getting to know your computer2
Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.
Right side
Use this illustration and table to identify the components on the right side of the computer.
Table 2-1
Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices
.
To access this guide:
■
Select the Search icon in the taskbar, type HP
Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(2) USB 10 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
Left side
Use this illustration and table to identify the components on the left side of the computer.
4
Chapter 2 Getting to know your computer
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB 10 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
(2) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.
(3) USB Type-C power connector and
Thunderbolt port with HP Sleep and Charge
and DisplayPort output
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer might also support a Thunderbolt
docking station.
(4) USB 10 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Display
5
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the
Safety & Comfort Guide
. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The
Safety &
Comfort Guide
also provides important electrical and mechanical safety information. The
Safety &
Comfort Guide
is available on the web at http://www.hp.com/ergo.
Wake-on-voice (select products only)
Use the wake-on-voice feature to wake or interact with your computer quickly.
To access the wake-on-voice settings, follow these steps:
1. Select the Search icon in the taskbar, type Xiaowei in the search box, and then select Xiaowei.
2. When the tool opens, scan the QR code with your mobile device, which takes you to the settings
page, where you can select your wake-on-voice features.
3. Follow the on-screen instructions.
NOTE: Allow the Xiaowei app to continue running on the computer.
Use this illustration and table to identify components on the display.
Table 2-3
Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Internal microphones Record sound.
6 Chapter 2 Getting to know your computer
Table 2-3 Display components and their descriptions (continued)
Component Description
(4) Camera Allows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(5) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction
to reveal the lens.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the
Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this guide:
■
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select
HP Documentation.
Keyboard area
Keyboards can vary by language.
NOTE: The keyboard area, including the function keys and (select products only) power key, is
disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to
the clamshell mode.
Touchpad settings and components
Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
Keyboard area
7
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad area Functions like the left button on an external mouse.
(3) Right touchpad area Functions like the right button on an external mouse.
Lights
Identify the lights on the computer.
8
Chapter 2 Getting to know your computer
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(3) Microphone mute light ● On: Microphone is off.
● Off: Microphone is on.
(4) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in
the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.
● Off: Depending on your computer model, the computer
is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.
(5) Fn lock light ● On: FN Lock is enabled.
● Off: FN Lock is disabled.
NOTE: On some products, FN lock is assigned as the
secondary function of the left Shift key. To enable FN Lock,
press fn + left Shift. Repeat the same key combination again
to disable FN Lock.
Lights 9
Special keys
Use this illustration to identify the special keys.
Table 2-6 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes specific functions when pressed in combination
with another key.
NOTE: When using combination shortcut keys, the order in
which keys are pressed may affect the result.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as defined by the
icon symbols on f1 through f12 function keys.
(5) Windows Copilot key Opens Windows Copilot (select products only).
NOTE: Copilot in Windows (select products only) requires
Windows 11. Some features require a neural processing unit
(NPU). The timing of feature delivery and availability varies by
market and device. You must have a Microsoft account to use
the Copilot feature. When the Copilot feature is not available,
pressing the Copilot key opens the Bing search engine. See
http://aka.ms/WindowsAIFeatures.
(6) num lock key Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(7) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard.
When num lock is pressed, the keypad can be used like an
external numeric keypad.
NOTE: If the keypad function is active when the computer is
turned off, that function is reinstated when the computer is
turned back on.
10 Chapter 2 Getting to know your computer
Table 2-6 Special keys and their descriptions (continued)
Component Description
(8) Power key Turns the notebook on or off.
Bottom
Identify the bottom components.
Table 2-7 Bottom components and their descriptions
Component Description
(1) Speakers (2) (Select products only) Produce sound.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
Labels
The labels affixed to the computer provide information that you might need when you troubleshoot
system problems or travel internationally with the computer. Labels can be in paper form or imprinted on
the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Bottom
11
Your service label will resemble the following example:
Table 2-8 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name and model number
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
12
Chapter 2 Getting to know your computer
Illustrated parts catalog3
Use this chapter to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
Illustrated parts catalog 13
Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For
more information, see Display assembly subcomponents on page 15.
not available as a
spare part
(2) Top cover with keyboard
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 62.
For use in the United States P77910-001
For use in French Canada P77911-001
(3) Touchpad (includes cable) P29874-001
(4) System board (includes processor; for use in models with the Windows operating system)
Intel Core Ultra 9 386H processor and 32 GB system memory P75726-601
Intel Core Ultra 9 386H processor, 32 GB system memory, NVIDIA GeForce RTX 5050 graphics P75728-601
Intel Core Ultra 7 356H processor and 32 GB system memory P75725-601
Intel Core Ultra 7 356H processor, 32 GB system memory, NVIDIA GeForce RTX 5050 graphics P75727-601
Intel Core Ultra 7 356H processor, 16 GB system memory P75724-601
Intel Core Ultra 5 325 processor P75723-601
(5) WLAN module
MediaTek 7925 Wi-Fi 7 + Bluetooth 6.0 N64647-005
Intel BE211 Wi-Fi 7 + Bluetooth 6.0 P36621-005
(6) Solid-state drive (PCIe)
2 TB, Gen5 P73031-005
2 TB P07215-005
1 TB, Gen5 P73030-005
1 TB N77394-005
512 GB, Gen5 P73029-005
512 GB N77392-005
(7) Battery, 6 cell, 83 Whr (includes revive kit)
NOTE: The battery cable is available in the Cable Kit as spare part number P29877-001.
M48025-001
(8) Speakers (left and right) P29880-001
(9) I/O board (includes cable) P78611-001
(10) Battery board not available as a
spare part
(11) Heat sink (for use in models with UMA graphics memory P77907-001
(12) Heat sink (for use in models with discrete graphics memory P77908-001
(13) Fans P29881-001
(14) Bottom cover P77909-001
14 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
Table 3-2 Display component descriptions and part numbers
Item Component Spare part number
(1) Display panel (includes cable and panel stretchable tape) P29868-001
(2) Camera module (includes cable, rubber piece, and panel stretchable tape) P79498-001
(3) Hinges (left and right, includes panel stretchable tape) P29882-001
(4) Camera cable (included in the Cable Kit; includes panel stretchable tape) P29877-001
(5) Display panel cable (includes panel stretchable tape) P29875-001
(6) Touch control board (includes cable and panel stretchable tape) P29872-001
(7) Wireless antenna kit (included in the Cable Kit) P29877-001
(8) Display back cover (includes wireless antennas and panel stretchable tape) P29870-001
Display assembly subcomponents 15
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-3 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapter (USB-C, GaN)
100 W P58631-001
65 W P68491-001
Screw Kit P29884-001
Cable Kit (includes I/O board cable, touchpad cable, battery cable, camera cable, and wireless
antennas and cables)
P29877-001
16 Chapter 3 Illustrated parts catalog
Removal and replacement procedures
preliminary requirements
4
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures.
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly and all
accompanying screws away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables
by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that
cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in hibernation or sleep mode, turn the computer on, and then shut it down
through the operating system.
Removal and replacement procedures preliminary requirements
17
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical
drive tray is closed.
● Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
● Avoid dropping drives from any height onto any surface.
● After removing a hard drive or an optical drive, place it in a static-proof bag.
● Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
● Avoid exposing a drive to temperature extremes or liquids.
● If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of
protective packaging, and label the package “FRAGILE.”
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work
perfectly throughout a normal cycle. The device might function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components,
observe these precautions:
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Before touching an electronic component, discharge static electricity by using the guidelines
described in Personal grounding methods and equipment on page 19.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Follow these static electricity guidelines.
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
18
Chapter 4 Removal and replacement procedures preliminary requirements
Table 4-1 Static electricity occurrence based on activity and humidity
Event 55% relative
humidity
40% relative
humidity
10% relative
humidity
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing dual in-line packages (DIPs) from plastic tube
7500 V
3000 V
400 V
400 V
15,000 V
5000 V
800 V
700 V
35,000 V
12,000 V
6000 V
2000 V
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB (printed circuit board)
Packing PCBs in foam-lined box
2000 V
3500 V
7000 V
5000 V
4000 V
5000 V
20,000 V
11,000 V
11,500 V
14,500 V
26,500 V
21,000 V
NOTE: Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene
foam.
NOTE: As little as 700 V of static electricity can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree
of sensitivity.
The following packaging and grounding precautions are necessary to prevent static electricity damage
to electronic components:
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, wear a strap snug against bare skin. Verify that the ground cord is connected
and fits snugly into the banana plug connector on the grounding mat or workstation.
● You can use heel straps, toe straps, and boot straps at standing workstations. These straps are
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use
them on both feet with a maximum of 1 MΩ ±10% resistance between the operator and ground.
Preventing electrostatic damage to equipment
19
Table 4-2 Static shielding protection levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metalized laminate
1500
7500
15,000
Grounding the work area
To prevent static damage at the work area, follow these precautions.
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.
Recommended materials and equipment
HP recommends certain materials and equipment to prevent static electricity.
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
20
Chapter 4 Removal and replacement procedures preliminary requirements
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its
best. Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that
you can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
● Select the HP Easy Clean icon in the taskbar.
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 21 for the recommended steps to clean the high-touch, external surfaces
on your computer. After you remove the dirt and debris, you can also clean the surfaces with a
disinfectant. See Cleaning your computer with a disinfectant on page 22 for guidelines to help
prevent the spread of harmful bacteria and viruses.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 23.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
Cleaning your computer
21
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 22 for recommended steps to clean the
high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and
viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a
best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from
your computer on page 21, Caring for wood veneer (select products only) on page 23, or both, you
might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning
guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also
known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is
turned on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should
be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia,
ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids
directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing
hydrogen peroxide or bleach that might damage the finish.
22
Chapter 4 Removal and replacement procedures preliminary requirements
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB
cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might
see unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 21 for the recommended steps to clean
the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also
clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 22 for
sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment.
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Accessing support information
Use this information to find the HP support that you need.
Caring for wood veneer (select products only)
23
Table 4-3 Support information locations
Service consideration Path to access information
Records of reported failure incidents stored
on the computer
Windows:
Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1. Press the power button.
2. Immediately and repeatedly press esc when the power button light turns
white.
NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.
3. Press f10 to enter the BIOS setup.
4. Complete one of these tasks:
● (On commercial products) Under the Main tab, select BIOS event log,
and then select
View BIOS Event Log.
● (On consumer products) Under the Main tab, select System Log.
Post-operating system failures are logged in the Event Viewer.
1. Turn on the computer and allow the operating system to open.
2. Select the search icon in the taskbar.
3. Type Event Viewer, and then press enter.
4. Select the log from the left panel. Details display in the right panel.
ChromeOS™:
1. Go to support.google.com/chrome.
2. Search collect Chrome device logs.
Technical bulletins and alerts
To find technical bulletins, alerts, guides, and whitepapers:
1. Go to www.hp.com/support.
2. Follow the instructions to find your product.
3. Select Bulletins and Alerts to view technical bulletins.
Repair professionals To locate repair professionals:
1. Go to www.hp.com.
2. Select Authorized service providers.
3. Select your location.
Component and diagnosis information,
failure detection, and required action
To locate diagnosis information and actions:
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Select the issue you want to diagnose.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Removal and replacement procedures for
Customer Self-Repair parts
5
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not
supported by the Customer Self-Repair program can void your warranty. Check your warranty to
determine whether Customer Self-Repair is supported in your location.
NOTE: The HP Support YouTube Channel (in English) has videos that provide step-by-step removal
and replacement instructions for many common parts and models.
Component replacement procedures
Use these procedures to remove and replace computer components.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or
region, and then follow the on-screen instructions.
Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
Use these procedures to remove and replace computer components.
For initial safety procedures, see Removal and replacement procedures preliminary requirements on
page 17.
1. Turn off the computer. If you are unsure whether the computer is off or in hibernation or sleep
mode, turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 5-1
Bottom cover description and part number
Description Spare part number
Bottom cover P77909-001
Removal and replacement procedures for Customer Self-Repair parts 25
Before removing the bottom cover, prepare the computer for disassembly (see Preparation for
disassembly on page 25).
Remove the bottom cover:
1. Position the computer upside down.
2. Remove the four Phillips P2.0 × 3.0 screws (1) from the bottom cover.
3. Loosen the captive Phillips screw (2) on the bottom cover.
NOTE: The bottom cover includes a captive (not removable) screw that causes the cover to pop
up when you loosen the screw. After the cover pops up, do not continue to loosen the captive screw.
4. Insert a tool (1) near the captive screw to release the cover.
5. Remove the cover (2) from the computer.
To replace the bottom cover, reverse the removal procedures.
26
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
When replacing the bottom cover, remove the Feature Byte label from the inside of the old bottom cover
and place it on the inside of the new bottom cover. Be sure to keep this label with the computer, as the
label is required for any future repairs.
You can locate product labels:
● Laser etched on the old bottom cover.
● In HP System Information by pressing fn + esc when you turn on the computer.
NOTE: Bottom cover appearance might vary.
Hand write the product information onto the label of the new bottom cover. Use a ballpoint pen or marker
to avoid smudging.
Example of label information
New bottom cover label location
Bottom cover
27
Battery
The battery removal procedure differs depending on whether you are removing and replacing the
existing battery or installing a new battery. To install a new battery, you must use a revive kit.
● To remove and replace the existing battery, see Removing and reinstalling the same battery on page
28.
● To install a new battery, see Installing a new battery on page 29.
Removing and reinstalling the same battery
To remove the battery and reinstall it, use this procedure and illustration.
WARNING! To avoid personal injury and damage to the product:
● Do
not
puncture, twist, or crack the battery.
● Do
not
cause an external puncture or rupture to the battery, which can cause a short inside the
battery that can result in battery thermal runaway.
● Do
not
handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which
might puncture the battery.
● Do
not
compress or squeeze the battery case with tools or heavy objects stacked on top of the
case. These actions can apply undue force on the battery.
● Do
not
touch the connectors with any metallic surface or object, such as metal tools, screws, or
coins, which can cause shorting across the connectors.
For additional battery information, see the
Regulatory, Safety, and Environmental Notices
. To access
this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then
select HP Documentation.
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
28
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Remove the bottom cover (see Bottom cover on page 25).
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through
Windows before you remove the battery.
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
IMPORTANT: Be sure to disconnect the power by first disconnecting the battery cable from the
system board, not from the battery board.
2. Remove the two Phillips M2.0 × 4.0 screws (2) that secure the battery board to the computer.
3. Remove the six Phillips M2.0 × 4.0 screws (3) that secure the battery to the computer.
4. Lift the battery board (4), and then disconnect the cable (5) from the board.
5. Remove the battery (6) from the computer.
To reinstall the battery, reverse the removal procedures.
NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the
AC adapter before turning the computer on.
Installing a new battery
To install a battery, use these procedures and illustrations. You must use a revive kit to remove the old
battery and install a new one. The revive kit includes an empty containment tray and a containment tray
with a battery preinstalled.
Installing a new battery
29
Table 5-2 Battery descriptions and part numbers
Description Spare part number
Battery, 6 cell, 83 Whr (includes revive kit) M48025-001
Battery cable (available in the Cable Kit) P29877-001
Before starting this replacement procedure:
● Ensure other individuals are sufficiently clear of your workspace.
● Ensure your workspace is clear of any flammable material such as paper or oils.
● Locate the nearest ABC dry chemical fire-extinguisher for use in an emergency.
WARNING! This procedure requires removing the battery or disconnecting the battery cable. Use
care to avoid bending, twisting, or puncturing the battery regardless of its condition. Failure to follow
this replacement guide or to use HP recommended tools might damage the system and/or cause a
safety hazard.
● Do
not
remove the battery from the containment tray.
● Do
not
handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which
might puncture the battery.
● Do
not
touch the connectors with any metallic surface or object, such as metal tools, screws, or
coins, which can cause shorting across the connectors.
Should a part become stuck or difficult to remove when opening a unit where a swollen battery is
suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do
not try to remove a battery by force.
NOTE: Screw locations, latch locations, and internal components might vary.
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through
Windows before you remove the battery.
1. Remove the battery using the revive kit:
a. Disconnect the battery cable (1) from the system board.
IMPORTANT: Be sure to disconnect the power by first disconnecting the battery cable from
the system board, not from the battery board.
b. Remove the two Phillips M2.0 × 4.0 screws (2) that secure the battery board to the computer.
30
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
c. Remove the six Phillips M2.0 × 4.0 screws (3) that secure the battery to the computer.
d. Lift the battery board (4), and then disconnect the cable (5) from the board.
NOTE: You can disconnect the cable from the battery. The battery spare part kit does not
come with the battery cable, so be sure to use the old battery cable or order a new battery
cable when replacing the battery.
e. Open the empty battery containment tray.
Installing a new battery
31
f. Remove the paper backing layer from the adhesive on the tray.
g. Turn the tray (1) over so that the adhesive is facing down.
h. Place the tray (2) centered on the battery.
i. Press down on the indentations on the tray (3) to adhere it to the battery.
j. Lift the top of the tray to remove the battery from the computer.
32
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
k. Rotate the battery up and over into the cavity of the containment tray.
NOTE: Please recycle responsibly. For more information about recycling programs, see the
HP website at http://www.hp.com/recycle.
2. Install the battery using the revive kit:
a. Open the containment tray that includes the new battery.
b. Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the
computer. Adhesive secures the battery to the tray.
c. Install the Phillips screws (1) to secure the battery. Number of screws and screw locations
might vary.
Installing a new battery
33
d. Lift the containment tray (2) off the battery.
e. Connect the battery cable to the system board. The connector location might vary.
NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the
AC adapter before turning the computer on.
34
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Removal and replacement procedures for
authorized service provider parts
6
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Only an authorized service provider should access the components described in this
chapter. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
NOTE: The HP Support YouTube Channel (in English) has videos that provide step-by-step removal
and replacement instructions for many common parts and models.
Component replacement procedures
Use the procedures described in this section to remove and replace computer components.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or
region, and then follow the on-screen instructions.
Make special note of each screw size and location during removal and replacement.
Solid-state drive
To remove the solid-state drive (SSD), use this procedure and illustration.
Table 6-1
SSD descriptions and part numbers
Description Spare part number
2 TB, Gen5 P73031-005
2 TB P07215-005
1 TB, Gen5 P73030-005
1 TB N77394-005
512 GB, Gen5 P73029-005
512 GB N77392-005
Before removing the SSD, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Disconnect the battery cable from the system board (see Removing and reinstalling the same
battery on page 28).
Removal and replacement procedures for authorized service provider parts
35
Remove the SSD:
1. Remove two Phillips M2.0 × 3.0 screws (1) that secure the SSD cover.
2. Lift the cover (2) off the drive.
Models with UMA graphics memory
Models with discrete graphics memory
36
Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Pull the SSD out of the socket.
To install an SSD, reverse the removal procedures.
When installing an SSD, be sure a thermal pad is installed on the bottom of the SSD cover.
NOTE: SSDs are designed with a notch to prevent incorrect insertion.
Speakers
To remove the speakers, use this procedure and illustration.
Speakers
37
Table 6-2 Speaker description and part number
Description Spare part number
Speakers (left and right) P29880-001
Before removing the speakers, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Disconnect the battery cable from the system board (see Removing and reinstalling the same
battery on page 28).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Remove speaker cable from clips (2) between the system board and the right speaker.
3. Remove the four Phillips M1.6 × 3.0 screws (3) that secure the speakers.
4. Remove the right speaker (4).
5. Remove speaker cable from the clips (5) along the touchpad bracket.
6. Remove the left speaker (6) from the computer.
To install the speakers, reverse this procedure.
Touchpad
To remove the touchpad, use this procedure and illustration.
38
Chapter 6 Removal and replacement procedures for authorized service provider parts
Table 6-3 Touchpad description and part number
Description Spare part number
Touchpad (includes cable) P29874-001
Before removing the touchpad, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Remove the battery (see Removing and reinstalling the same battery on page 28).
Remove the touchpad:
1. Remove the four Phillips M2.0 × 3.0 screws (1) from the touchpad bracket.
2. Remove the bracket (2) from the computer.
3. Remove the plastic strip (1) that covers the touchpad connector.
4. Disconnect the cable from the ZIF connector (2) on the touchpad.
5. Remove the three Phillips M2.0 × 2.0 screws (3) from the touchpad.
Touchpad
39
6. Remove the touchpad (4) from the computer.
To install the touchpad, reverse the removal procedures.
When installing a touchpad, be sure to replace the plastic strip that covers the touchpad connector.
Battery board
To remove the battery board, use this procedure and illustration.
Table 6-4
Battery board description and part number
Description Spare part number
Battery board not available as a
spare part
40 Chapter 6 Removal and replacement procedures for authorized service provider parts
Before removing the battery board, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Disconnect the battery cable from the system board (see Removing and reinstalling the same
battery on page 28).
Remove the battery board:
1. Remove the two Phillips M2.0 × 4.0 screws (1) from the board.
2. Disconnect the cable (2) from the system board connector.
3. Remove the cable from the clips (3) between the battery board and system board connector, and
then remove the board and cable from the computer.
To install the battery board, reverse this procedure.
I/O board cable
To remove the I/O board cable, use this procedure and illustration.
Table 6-5
I/O board cable description and part number
Description Spare part number
I/O board cable (included in the Cable Kit) P29877-001
Before removing the I/O board cable, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
I/O board cable
41
3. Disconnect the battery cable from the system board (see Removing and reinstalling the same
battery on page 28).
Remove the I/O board cable:
1. Remove any other cables that route on top of the I/O board cable.
2. Lift the tape (1) off the connector on the I/O board.
3. Disconnect the cable from the ZIF connector (2) on the board.
4. Disconnect the cable from the system board connector (3).
5. Remove the cable from the clips (4).
Models with UMA graphics memory
Models with discrete graphics memory
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Chapter 6 Removal and replacement procedures for authorized service provider parts
To install the I/O board cable, reverse this procedure.
I/O board
To remove the I/O board, use this procedure and illustration.
Table 6-6
I/O board description and part number
Description Spare part number
I/O board (includes cable) P78611-001
Before removing the I/O board, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Disconnect the battery cable from the system board (see Removing and reinstalling the same
battery on page 28).
Remove the I/O board:
1. Lift the tape (1) off the connector on the I/O board.
2. Disconnect the cable from the ZIF connector (2) on the board.
3. Remove the two Phillips M2.0 × 3.0 screws (3) from the board.
I/O board
43
4. Lift the back of the board (4) up, and then remove the board (5) from the computer.
To install the I/O board, reverse this procedure.
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 6-7
WLAN module descriptions and part numbers
Description Spare part number
MediaTek 7925 Wi-Fi 7 + Bluetooth 6.0 N64647-005
Intel BE211 Wi-Fi 7 + Bluetooth 6.0 P36621-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Disconnect the battery cable from the system board (see Removing and reinstalling the same
battery on page 28).
Remove the WLAN module:
1. Remove the antenna protector (1) from the module.
2. Disconnect the antenna cables from the module terminals (2).
3. Remove the Phillips M2.0 × 2.0 screw (3) that secures from the WLAN module.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
4. Remove the module (4) by pulling it away from the slot at an angle.
5. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective
sleeve on the antenna connector, as shown in the following illustration.
To install the WLAN module, reverse this procedure.
When installing a WLAN module, be sure that a thermal pad is installed on the bottom of the module.
WLAN module
45
NOTE: WLAN modules are notched to prevent incorrect installation.
System board
To remove the system board, use these procedures and illustrations.
Table 6-8
System board descriptions and part numbers
Description Spare part number
Intel Core Ultra 9 386H processor and 32 GB system memory P75726-601
Intel Core Ultra 9 386H processor, 32 GB system memory, NVIDIA GeForce RTX 5050 graphics P75728-601
Intel Core Ultra 7 356H processor and 32 GB system memory P75725-601
Intel Core Ultra 7 356H processor, 32 GB system memory, NVIDIA GeForce RTX 5050 graphics P75727-601
Intel Core Ultra 7 356H processor, 16 GB system memory P75724-601
Intel Core Ultra 5 325 processor P75723-601
Before removing the system board, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Remove the battery (see Removing and reinstalling the same battery on page 28).
4. Remove the solid-state drive (see Solid-state drive on page 35).
5. Remove the heat sink and fan assembly (see Heat sink on page 50).
Remove the system board:
1. (UMA models) Disconnect the following cables from the system board:
NOTE: Some connectors are covered by transparent tape.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
● Display cable (ZIF) (1)
● Speaker cable (2)
● Touchpad cable (ZIF) (3)
● Battery board cable (ZIF) (4)
● I/O board cable (ZIF) (5)
● Keyboard cable (ZIF) (6)
● Keyboard backlight cable (ZIF) (7)
● Left fan cable (8)
● Right fan cable (9)
● Antennas from the WLAN module (10)
● Camera cable (ZIF) (11)
Models with UMA graphics
2. (Discrete models) Disconnect the following cables from the system board:
NOTE: Some connectors are covered by transparent tape.
● Display cable (ZIF) (1)
● Speaker cable (2)
● Keyboard backlight cable (ZIF) (3)
● Touchpad cable (ZIF) (4)
● Keyboard cable (ZIF) (5)
System board
47
● Battery board cable (ZIF) (6)
● Camera cable (ZIF) (7)
● Antennas from the WLAN module (8)
● I/O board cable (ZIF) (9)
● Left fan cable (10)
● Right fan cable (11)
Models with discrete graphics
3. Remove the four Phillips M2.5 × 5.0 screws (1) from the right hinge, and then lift the hinge (2) from the
system board.
4. Remove the three Phillips M2.0 × 3.0 screws (1) from the system board.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
5. (Models with discrete graphics) Remove the Phillips M2.0 × 3.0 screw (2) from the system board.
6. Remove the USB bracket (3) from the system board.
7. Lift the inside of the system board (1) up at an angle.
8. Pull the system board (2) up and away from the computer to remove it.
System board
49
9. If you are replacing the system board, remove the USB bracket from the old system board and
install it on the new system board.
To install a system board, reverse this procedure.
Heat sink
To remove the heat sink, use these procedures and illustrations.
Table 6-9
Heat sink descriptions and part numbers
Description Spare part number
For use in models with UMA graphics memory P77907-001
For use in models with discrete graphics memory P77908-001
Before removing the heat sink, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Disconnect the battery cable from the system board (see Removing and reinstalling the same
battery on page 28).
Remove the heat sink from models with discrete graphics:
1. In the order shown on the heat sink, remove seven Phillips 2.0 × 3.0 screws (1) from the heat sink.
2. Remove the heat sink (2).
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Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Thoroughly clean and replace the gray thermal paste (1) and thermal pads (2) from the surfaces of
the heat sink and the system board components each time the heat sink is removed.
Remove the heat sink from models with UMA graphics:
1. In the order shown on the heat sink, remove four Phillips 2.0 × 3.0 screws (1)-(4) from the heat sink.
Heat sink
51
2. Remove the heat sink (5).
3. Thoroughly clean and replace the gray thermal paste (1) and thermal pads (2) from the surfaces of
the heat sink and the system board components each time the heat sink is removed.
To install the heat sink, reverse this procedure.
Fans
To remove the fans, use this procedure and illustration.
Table 6-10
Fans description and part number
Description Spare part number
Fans P29881-001
Before removing the fans, follow these steps:
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Chapter 6 Removal and replacement procedures for authorized service provider parts
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Disconnect the battery cable from the system board (see Removing and reinstalling the same
battery on page 28).
Remove the fans:
1. Disconnect the fan cables (1) from the system board.
2. Remove the four Phillips M2.0 × 3.0 screws (2) from the fans.
3. Lift the fans (3) out of the computer.
To install the fans, reverse this procedure.
Keyboard frames
To remove the keyboard frames, use this procedure and illustration.
If you are replacing the top cover with keyboard, remove the frames from the old keyboard and install
them on the new keyboard. The keyboard frames are not available as a spare part.
Before removing the keyboard frames, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Disconnect the battery cable from the system board (see Removing and reinstalling the same
battery on page 28).
4. Remove the battery board (see Battery board on page 40).
5. Remove the WLAN module (see WLAN module on page 44).
6. Remove all remaining cables that route through the clips in the frames.
Keyboard frames
53
Remove the keyboard frames:
1. Remove the Phillips M2.0 × 3.0 screw (1) from each frame.
2. Remove the Wi-Fi gasket (2) that secures the cable frame to the computer.
3. Remove the battery frame (3).
NOTE: Discrete models include only the battery frame.
4. Remove the cable frame (4) from the computer.
NOTE: UMA models include both the battery frame (3) and cable frame (4).
To install the keyboard frame, reverse this procedure.
NOTE: After replacing the cable frame in UMA models, be sure to replace the Wi-Fi gasket (see step 2
in the previous procedure).
To install the frame installed around the system board, when positioning the frame in the computer, be
sure the frame covers the DISCRETE label on the keyboard cable so that only UMA is visible.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
NOTE: The display assembly is only available as spare parts at the subcomponent level. For display
assembly spare part information, see the individual removal subsections.
Before removing the display panel, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 25).
3. Disconnect the battery cable from the system board (see Removing and reinstalling the same
battery on page 28).
4. (UMA models) Remove the heat sink (see Heat sink on page 50).
Remove the display assembly:
NOTE: On UMA models, the antenna cable routes under the heat sink. On discrete models the
antenna cable routes around the fans.
1. Models with UMA graphics:
a. Remove the plastic antenna protector (1) from the WLAN module.
b. Disconnect the antenna cables (2) from the WLAN module.
c. Remove the antenna cables from the clips (3) under the heat sink along the top of the
computer.
d. Disconnect the display cable from the ZIF connector (4) on the system board.
e. Disconnect the camera cable from the ZIF connector (5) on the system board.
Display assembly
55
f. Remove the camera cable from the clips (6) around the fans.
2. Models with discrete graphics:
a. Remove the plastic antenna protector (1) from the WLAN module.
b. Disconnect the antenna cables (2) from the WLAN module.
c. Remove the antenna cables from the clips (3) around the fans.
d. Disconnect the display cable from the ZIF connector (4) on the system board.
e. Disconnect the camera cable from the ZIF connector (5) on the system board.
f. Remove the camera cable from the clips (6) around the fans.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Remove the eight Phillips M2.5 × 5.0 screws that secure the display assembly to the computer.
4. Open the display (1).
5. Separate the display (2) from the computer.
6. To remove the display panel:
a. Place suction cups (1) in the middle below the camera on both sides of display panel and rear
cover, and then close and lock the suction cups (2).
b. Pull the suction cups (3) away from each other to flex the panel away from the cover.
Display assembly
57
c. Use a tool (4) to pry to edges of the panel away from the cover.
d. On the top left and right corners of the panel (1), use tweezers (2) to grasp the hole in the tape,
and then pull the tape (3) out from both sides of the panel.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
e. Release the left and right sides (1) of the panel, and then pull the panel (2) up and away from the
rear cover.
f. When installing a display panel, use the following illustration to determine tape installation
locations on the inside of the display rear cover.
7. To remove the touch control board:
a. Remove the conductive tape (1) from the left side of the board.
b. Remove the two pieces of tape (2) from the board.
c. Disconnect the cable from the small ZIF connector (3) on the touch board.
d. Lift the board (4) up slightly.
Display assembly
59
e. Disconnect the cable from the two wide reverse ZIF connectors (5) on the touch board, and
then remove the board.
8. To remove the display cable:
a. Peel the conductive tape (1) and clear tape (2) off the connector on the bottom of the panel.
b. Open the locking bar (3), and then disconnect the cable (4) from the panel.
9. To remove the camera module:
a. Disconnect the cable from the reverse ZIF connector (1) on the camera module.
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Chapter 6 Removal and replacement procedures for authorized service provider parts
b. Starting on the left side, insert a pry tool (2) under the camera module, and then pull the tool to
the right (3) to release the module.
IMPORTANT: Camera data rewrite process
To protect sensitive data, Microsoft requires implementation of Enhanced Sign-in Security
(ESS) in camera modules in HP Next Gen AI PCs. After replacing the camera module, be sure
to reload the camera firmware hash, which requires unlocking Manufacturer Programming
Mode (MPM). For more information, go to hp.com/support and search for the following:
Camera with Enhanced Sign-in Security feature.
10. To remove the camera cable:
a. Remove the cable from the clips (1) along the bottom of the display.
b. Peel the cable (2) off the inside of the display rear cover.
c. Disconnect the cable from the reverse ZIF connector (3) on the camera module.
Display assembly
61
11. To remove the hinges from the display rear cover:
a. Remove the four Phillips M2.5 × 2.5 screws (1) from each hinge.
b. Remove the hinges (2) from the display back cover.
12. To remove the wireless antennas and cables:
a. Peel up the two strips of conductive tape the foil (1) on the antennas.
b. Peel the antennas (2) off the display rear cover.
To reassemble and replace the display assembly, reverse these procedures.
Top cover with keyboard
The top cover remains after removing all other spare parts from the computer.
Table 6-11
Top cover with keyboard descriptions and part numbers
Description Spare part number
For use in the United States P77910-001
62 Chapter 6 Removal and replacement procedures for authorized service provider parts
Table 6-11 Top cover with keyboard descriptions and part numbers (continued)
Description Spare part number
For use in French Canada P77911-001
Top cover with keyboard 63
Backing up, restoring, and recovering7
You can use Windows tools or HP software to back up your information, create a restore point, reset
your computer, create recovery media, or restore your computer to its factory state. Performing these
standard procedures can return your computer to a working state faster.
IMPORTANT: If you are performing recovery procedures on a tablet, the tablet battery must be at
least 70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task
either using Windows Backup locally with an external USB flash drive or using online tools.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive
(select products only)
You can use the HP Cloud Recovery Download Tool to create an HP Recovery bootable USB flash drive.
For details:
■
Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have and follow the on-screen instructions.
NOTE: In select countries, if you cannot create the HP Recovery USB flash drive yourself, contact
support. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen
instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 65 to
restore your computer before you obtain and use the HP USB flash drive. Using a recent backup can
return your machine to a working state sooner than using the HP USB flash drive. After the system is
restored, reinstalling all the operating system software released since your initial purchase can be a
lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the
desktop cannot load.
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Chapter 7 Backing up, restoring, and recovering
HP recommends that you attempt to restore your system using the Restoring and recovery methods on
page 65.
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually
create restore points, or snapshots, of the system files and settings on the computer at a particular
point.
When you use System Restore, it returns your computer to its state at the time you made the restore
point. Your personal files and documents should not be affected.
Restoring and recovery methods
After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer
before you recycle it.
3. Recover using the HP Recovery USB flash drive. For more information, see Recovering using the HP
Recovery USB flash drive on page 65.
For more information about the first two methods, see the Get Help app:
■
Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using the HP Recovery USB flash drive
You can use the HP Recovery USB flash drive to recover the operating system and drivers that were
installed at the factory. On select products, you can create recovery media on a bootable USB flash
drive using the HP Cloud Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select
products only) on page 64.
NOTE: In select countries, if you cannot create the HP Recovery USB flash drive yourself, contact
support. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen
instructions.
To recover your system:
■
Insert the HP Recovery USB flash drive, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 65 to restore
your computer before you obtain and use the HP USB flash drive. Using a recent backup can return
your machine to a working state sooner than using the HP USB flash drive. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy
process.
Creating a system restore
65
Changing the computer boot order
If your computer does not restart using the HP Recovery USB flash drive, you can change the computer
boot order, which is the order of devices listed in BIOS for startup information.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery USB flash drive.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, and then quickly press and hold one
of the following buttons:
– Volume up
– Volume down
Then select f9.
3. Select the USB flash drive to boot from, and then follow the on-screen instructions.
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery
solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image
without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the OS
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.
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Chapter 7 Backing up, restoring, and recovering
Using Setup Utility (BIOS)8
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and
the amount of system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and
you must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Use one of these options:
● Turn on or restart the computer and quickly press f10.
● Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is
displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the
HP website are packaged in compressed files called
SoftPaqs
. Some download packages contain a file
named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your
computer.
To reveal the BIOS version information (also known as
ROM date
and
System BIOS
), use one of these
options.
● HP Support Assistant
1. Perform one of these tasks:
– Select the Search icon in the taskbar, type support in the search box, and then select the
HP Support Assistant app.
– Select the question mark icon in the taskbar.
2. Under My notebook, select Specifications.
● Setup Utility (BIOS)
Using Setup Utility (BIOS)
67
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 67).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
To check for later BIOS versions, see Preparing for a BIOS update on page 68.
Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the HP
AC adapter provided with the computer (select products only), a replacement AC adapter provided by
HP, or an AC adapter with the power rating specified on the product label. Do not download or install a
BIOS update while the computer is running on battery power, docked in an optional docking device, or
connected to an optional power source. During the download and installation, follow these instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1. Perform one of these tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
● Select the question mark icon in the taskbar.
2. Select Updates. The Checking for Updates window opens, and Windows checks for updates.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS version, make a note of the date,
name, or other identifier. You might need this information to locate the update later, after it has
been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
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Chapter 8 Using Setup Utility (BIOS)
Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download
is complete. If no instructions appear, follow these steps.
1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example,
filename
.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Installing a BIOS update
69
Using HP PC Hardware Diagnostics9
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware
is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware
Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC
Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware
Diagnostics Windows on page 71.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a
24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard,
mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a
failure ID.
You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or
the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant (select products
only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
1. Complete one of the following tasks:
● Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
● Select the question mark icon in the taskbar.
70
Chapter 9 Using HP PC Hardware Diagnostics
2. Select Fixes & Diagnostics.
3. Select Run hardware diagnostics, and then select Launch.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start
menu.
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You
must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Diagnose PC Hardware issues in Windows, scroll down to the expanded window that
appears, and then select Download.
3. A pop-up that asks what you want to do with the file opens. Select Open or Save As. The latest
version of the diagnostics tool opens or downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
71
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB
flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen
instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and
create the HP UEFI support environment because only .exe files are provided. For more information,
see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 73.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose
hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem, complete one of these tasks:
● Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support - Service Center
page appears with your failure ID and product number automatically filled in. Follow the on-screen
instructions.
● Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
72
Chapter 9 Using HP PC Hardware Diagnostics
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 74.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software
(select products only)
This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support
software.
NOTE: You must disable Fast Boot to access HP PC Hardware Diagnostics UEFI from the HP System
Information application.
To disable Fast Boot:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Boot Options.
3. Clear Fast Boot.
4. Select Save Changes and Exit, and then select Yes.
To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure:
1. From the Start menu, open the HP System Information Application or press fn+esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
NOTE: When the restart is complete, the computer opens the HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)
73
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow these
steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Diagnose PC Hardware Issues outside of the OS, scroll down to the expanded window that
appears, and then select Download.
3. A pop-up that asks what you want to do with the file opens. Select Open or Save As. The latest
version of the diagnostics tool opens or downloads to the selected location.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings
(select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, select Diagnose Other Potential Issues, scroll down to
Remote PC Hardware Diagnostics UEFI, and then select Learn More.
Downloading Remote HP PC Hardware Diagnostics UEFI
Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
74
Chapter 9 Using HP PC Hardware Diagnostics
2. Select Diagnose PC Hardware Issues outside of the OS, scroll down to the expanded window that
appears, and then select Download.
3. A pop-up that asks what you want to do with the file opens. Select Open or Save As. The latest
version of the diagnostics tool opens or downloads to the selected location.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote
UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform
several customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics UEFI.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools
from the HP website or from a server that has been preconfigured for use. Your computer does
not require the traditional local storage, such as a hard drive or USB flash drive, to run remote
diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use
for uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, then select Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
75
Specifications10
This chapter provides specifications for your computer system.
Computer specifications
This section provides specifications for your computer. When you travel with your computer, the
computer dimensions and weights, as well as input power ratings and operating specifications, provide
helpful information.
Table 10-1
Computer specifications
Metric U.S.
Dimensions
Width 396.0 mm 15.59 in
Depth 258.6 mm 10.19 in
Height (front) 11.8 mm 0.47 in
Height (rear) 15.3 mm 0.60 in
Height (max) 19.9 mm 0.78 in
Weight (lowest) 2546.4 g 5.61 lbs
Input power
Operating voltage and current 5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @
5 A / 15 V DC @ 4.33 A / 20 V DC @ 3.25
A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 10 V DC @
5 A / 12 V DC @ 5 A / 15 V DC @ 4.33 A /
20 V DC @ 3.25 A – 65 W USB-C
5 V DC @ 3 A / 9 V DC @ 3 A / 12 V DC @
5 A / 15 V DC @ 5 A / 20 V DC @ 5 A / 5 V
DC USB-A port @ 2 A – 100 W USB-C + 10
W USB-A
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
76 Chapter 10 Specifications
Table 10-1 Computer specifications (continued)
Metric U.S.
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device
operates well within this range of temperatures.
Display specifications
This section provides specifications for your display.
Table 10-2
Display specifications
Metric U.S.
Active diagonal size 43.94 cm 17.3 in
Resolution 1920 × 1080 (FHD)
Surface treatment BrightView
Brightness 400 nits
Viewing angle UWVA
Backlight LED
Display panel interface eDP
Solid-state drive specifications
This section provides specifications for your SSDs.
Table 10-3
SSD specifications
1 TB* 2 TB*
Dimensions
Height 1.0 mm 1.0 mm
Length 80 mm 80 mm
Width 22 mm 22 mm
Weight < 10 g < 10 g
Interface type PCIe PCIe
Ready time, maximum (to not busy) < 1.0 ms < 1.0 ms
Access times, logical 0.1 ms 0.1 ms
Transfer rate
Sequential read Up to 300,000 IOPs Up to 300,000 IOPs
Random read Up to 300,000 IOPs Up to 300,000 IOPs
Sequential write up to 1550 MBps up to 2500 MBps
Display specifications 77
Table 10-3 SSD specifications (continued)
1 TB* 2 TB*
Random write Up to 100,000 IOPs Up to 125,000 IOPs
Total logical sectors 1,500,336,388 2,985,523,121
Operating temperature 0°C to 70°C (32°F to 158°F) 0°C to 70°C (32°F to 158°F)
*Actual accessible capacity is less. Actual drive specifications might differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
78
Chapter 10 Specifications
Power cord set requirements11
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC
to 120 V AC, or from 220 V AC to 240 V AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and
region where the computer is used.
Requirements for all countries
These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of
125 V AC or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard
Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
To determine power cord requirements for specific countries and regions, use this table.
Table 11-1
Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Power cord set requirements 79
Table 11-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People’s Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
United Kingdom ASTA 1
United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set
fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible
for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must
be a 2-pole grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC)
configuration. CSA or C-UL mark. UL file number must be on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in
accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75
mm² or 1.25 mm² conductor size. The wall plug must be a 2-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V AC) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings
(appliance coupler and wall plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and
individual approval number must be on each element. Approval number and logo must be printed on
a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings
(appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
80
Chapter 11 Power cord set requirements
7. For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P
(15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type
H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size, with plug BS 1363/A with BSI or ASTA
marks.
Requirements for specific countries and regions 81
Swelling or deformation of notebook
battery
12
To protect your hardware from potential damage, HP recommends that if you are experiencing battery
swelling, stop using the notebook until you can replace the battery.
You can contact HP to understand what battery replacement options are available. To learn
more about lithium-ion batteries and the factors that can accelerate battery swelling, see
https://support.hp.com/us-en/document/ish_6824662-6824706-16.
Swollen notebook batteries
You might notice that your notebook battery has become somewhat deformed or swollen over time.
In some cases, the battery swelling might be significant enough to impact other components of the
system including the touchpad, keyboard, and chassis.
Swollen battery is not a safety issue
A swollen battery does not present a safety issue. It is the result of the generation of gases per the
normal degradation of the battery cell over time.
HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize
the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety
issue.
Discontinue using a swollen battery
To protect your hardware from potential damage, HP recommends that, if you are experiencing battery
swelling, you stop using the notebook until the battery can be replaced.
You can contact https://www.hp.com/go/contacthp to understand what battery replacement options are
available.
Replace a swollen battery
If a battery is under warranty, HP will replace the battery per the terms and conditions of the HP
Worldwide Limited Warranty or applicable HP Care Packs.
For batteries no longer under warranty, contact HP to purchase a genuine HP replacement battery.
Minimize battery swelling
Multiple factors can accelerate battery swelling.
To help mitigate battery swelling over time, you can use either HP Adaptive Battery Optimizer (consumer
notebooks) or HP Battery Health Manager (commercial notebooks) settings to improve battery longevity
and performance for various use scenarios.
82
Chapter 12 Swelling or deformation of notebook battery
Adaptive Battery Optimizer (consumer notebooks)
Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is
available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers.
Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select
consumer notebooks since 2020. To learn more about enabling Adaptive Battery Optimizer on your HP
notebook, see https://support.hp.com/us-en/document/ish_9908083-9908127-16.
HP Battery Health Manager (commercial notebooks)
HP Battery Health Manager provides an easy-to-manage solution to help mitigate factors that cause the
battery to swell. It is available on select HP ProBook and HP EliteBook notebook computers.
HP Battery Health Manager is available on select commercial notebooks
manufactured since 2016. To learn more about HP Battery Health Manager, see
https://support.hp.com/us-en/document/ish_4449597-3519507-16.
Adaptive Battery Optimizer (consumer notebooks)
83
Recycling13
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges,
and rechargeable batteries. For more information about recycling programs, see the HP website at
http://www.hp.com/recycle.
84
Chapter 13 Recycling
Index
A
AC adapters, spare part
numbers 16
action key, identifying 10
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 4
audio, product description 2
B
backup, creating 64
backups 64
battery
illustrated 14
spare part number 14
battery board
illustrated 14
removal 40
spare part number 14, 40
battery swelling 82
BIOS
determining version 67
downloading an update 68, 69
starting the Setup Utility 67
updating 67
Bluetooth label 11
boot order, changing 66
bottom components 11
bottom cover
illustrated 14
removal 25
spare part number 14, 25
buttons
left touchpad 7, 8
right touchpad 7, 8
C
camera
identifying 7
illustrated 15
spare part number 15
camera light, identifying 6
camera privacy cover ,
identifying 7
caps lock light 9
caring for your computer 21
cautions
electrostatic discharge 17, 18
cleaning your computer 21
caring for wood veneer 23
disinfecting 22
HP Easy Clean 21
removing dirt and debris 21
components
bottom 11
display 5, 6
keyboard area 7
left side 4
lights 8
right side 4
touchpad 7, 8
computer major components 13
computer specifications 76
connectors
power 5
control zone 7
D
display
specifications 76, 77
display assembly
subcomponents 15
display back cover
illustrated 15
spare part number 15
display cable
illustrated 15
spare part number 15
display components 5, 6
display panel
illustrated 15
product description 1
spare part number 15
E
electrostatic discharge (ESD) 17,
18
preventing damage 17-19
esc key, identifying 10
F
fan
illustrated 14
removal 52
spare part number 14, 52
fn key, identifying 10
fn lock light, identifying 9
G
graphics, product description 1
grounding methods 17-19
guidelines
packaging 17, 23
transporting 17, 23
workstation 17
H
hard drive
product description 1
specifications 76
HDMI port
identifying 5
heat sink
illustrated 14
removal 50
spare part number 14
spare part numbers 50
hinge
illustrated 15
spare part number 15
HP PC Hardware Diagnostics UEFI
downloading 73
failure ID code 72
HP Hotkey Support
software 73
starting 72, 73
using 72
HP PC Hardware Diagnostics
Windows
accessing 70, 71
downloading 71
failure ID code 70
installing 72
using 70
HP Recovery media
recovery 65
HP Sure Recover 66
Index
85
I
I/O board
illustrated 14
removal 43
spare part number 14, 43
I/O board cable
removal 41
spare part number 41
illustrated parts catalog 13
integrated numeric keypad,
identifying 10
internal microphones,
identifying 6
J
jacks
audio-out (headphone)/audio-in
(microphone) 4
K
keyboard
product description 3
keyboard frames
removal 53
spare part number 53
keypad, integrated numeric 10
keys
action 10
esc 10
fn 10
num lock 10
Windows 10
L
labels
Bluetooth 11
regulatory 11
serial number 11
service 11
wireless certification 11
WLAN 11
left control zone, identifying 7
left side components 4
lights
camera 6
caps lock 9
fn lock 9
microphone mute 9
power 9
touchpad 7
lights, mute 9
low blue light mode 6
M
memory module
product description 1
microphone
product description 2
microphone mute light,
identifying 9
model name 1
mute light, identifying 9
N
num lock key, identifying 10
O
operating system, product
description 3
P
packaging guidelines 17, 23
pointing device, product
description 3
ports
HDMI 5
product description 2
USB 4, 5
USB Type-C power connector
and Thunderbolt port with
HP Sleep and Charge and
DisplayPort output 5
power connector
identifying 5
power cord
requirements for all
countries 79
requirements for specific
countries and regions 79
set requirements 79
power cords, spare part
numbers 16
power light, identifying 9
power requirements, product
description 3
primary storage
product description 1
privacy cover
camera 7
processor
product description 1
product description
audio 2
display panel 1
graphics 1
hard drive 1
keyboard 3
memory module 1
microphone 2
operating system 3
pointing device 3
ports 2
power requirements 3
primary storage 1
processors 1
product name 1
security 3
serviceability 3
solid-state drive 1
video 2
wireless 2
product name 1
product name and number,
computer 11
R
recovery 64
discs 65
media 65
USB flash drive 65
recovery media 64
creating using HP Cloud
Recovery Download
Tool 64
creating using Windows
tools 64
regulatory information
regulatory label 11
wireless certification labels 11
Remote HP PC Hardware
Diagnostics UEFI settings
customizing 75
using 74
removal and replacement
procedures 25, 35
solid-state drive 35
restoring 64
restoring and recovery
methods 65
right control zone, identifying 7
right side components 4
S
Screw Kit, spare part number 16
security, product description 3
serial number, computer 11
service labels, locating 11
serviceability, product
description 3
86
Index
solid-state drive
illustrated 14
product description 1
removal and replacement 35
spare part number 14
specifications 77
speaker
illustrated 14
removal 37
spare part number 14
spare part numbers 37
speakers, identifying 11
special keys
identifying 10
using 10
specifications
computer 76
display 76, 77
hard drive 76
solid-state drive 77
static electricity 17, 18
support information 23
swelling or deformation of
notebook battery 82
system board
illustrated 14
removal 46
spare part number 14
spare part numbers 46
system restore 65
system restore point, creating 64
T
top cover with keyboard
illustrated 14
spare part number 14
spare part numbers 62
touch control board
illustrated 15
spare part number 15
touchpad
illustrated 14
removal 38
settings 7
spare part number 14
spare part numbers 38
touchpad buttons
identifying 7, 8
touchpad components 7
touchpad light, identifying 7
touchpad settings, adjusting 7
touchpad zone, identifying 7, 8
transporting guidelines 17, 23
traveling with the computer 11
U
USB port, identifying 4, 5
USB Type-C power connector and
Thunderbolt port with HP Sleep
and Charge and DisplayPort
output, identifying 5
V
vent, identifying 11
video, product description 2
W
wake-on-voice 6
Windows
backup 64
recovery media 64
system restore point 64
Windows key, identifying 10
Windows tools, using 64
wireless antennas
illustrated 15
spare part number 15
wireless antennas, identifying 6
wireless certification label 11
wireless, product description 2
WLAN antennas, identifying 6
WLAN device 11
WLAN label 11
WLAN module
illustrated 14
removal 44
spare part number 14, 44
workstation guidelines 17
Index
87
