Zena
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Things To Know And Do Before Use
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Operation Guide
FCC Radiation Exposure Statement
Industry Canada Notice
Specification
Troubleshooting
Voice Broadcast
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Cleaning And Maintenance
Important Safety Instructions
Product Parts
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IMPORTANT SAFETY INSTRUCTIONS
When using this product, basic precautions should always be followed, including the following:
Read all instructions before using (this product).
DANGER-To reduce the risk of electric shock:
• Always unplug this product from the electrical outlet after using and before cleaning.
• Never use unauthorized parts or hardware for this chair. No modifications are allowed.
• Carefully examine the covering before each use. Carefully examine the upholstery from top to
bottom. If there are any signs of cracking, blistering, rethreading or tearing, stop using the
product and contact the manufacturer for a replacement or further instructions. Please unplug
the chair from the power outlet.
• This product must be kept in a climate-controlled area. 60-85 degrees Fahrenheit with very low
moisture at ALL times.
WARNING-To reduce the risks of burns, fire, electric shock or injury to persons:
• An appliance should never be left unattended when plugged in. Unplug from outlet when not in
use and before any authorized installs or alterations are being made.
• Close supervision is required if you have any pets, children in the area when chair is being used.
• Use this product only for its intended use as described in this manual. Do not use attachments
not recommended by the manufacturer.
• Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has
been dropped, damaged or dropped into water. Contact the manufacturer for examination and
repair.
• Keep the cord away from heat source like a vent or a humid area like a bathroom.
• Never pull on any cables wire on this product.
• If any of the air hoses are plugged stop using the chair and contact the manufacturer and unplug
power from the outlet.
• Never allow for any object to fall into the chair or cracks of the chair.
• This product is for indoor use only in a dry climate controlled area.
• Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
• To disconnect, turn all controls off then remove plug from outlet.
• Keep children away from this product as working parts can seriously injure a child or pet.
• Connect this appliance to a properly grounded outlet only. See Grounding Instructions.
• Carefully Monitor the heating areas of the chair. If there is any abnormality or discomfort, turn off
the chair, unplug the power from the outlet and contact the manufacturer.
• Do not operate this product using a blanket or pillow. Excessive heating can occur and cause
fire, electric shock or injury to persons.
• Any elderly, disabled person, children (under 18) or with any person with a medical must consult
with a doctor if this product can be used.
Any person with an implanted medical device or medical condition or under any
treatment must get approval from your doctor before using this device.
SAVE THESE INSTRUCTIONS
Important Safety Instructions
If you feel unwell while using or after using the chair, stop immediately and contact your physician.
Do not use the chair again unless approved by your doctor.
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Any person with a pacemaker cannot use this
product. The chair may cause an electronic
malfunction to the medical device;
Persons with any injuries should not use
this product.
Persons with higher or lower regular body
temperature, fever, inflammation, cold
symptoms, high blood pressure or any poor
health conditions should consult a
physician before using this product;
Person unable to feel or insensitive to heat
on their skin such as a diabetic patient;
Pregnant women or ones that have just
given birth;
Patients with malignant tumors;
Patients with heart disease；
Persons with poor blood circulation such as
a diabetic patient;
Otherwise discomfort or even physical injuries may occur.
Any one with spinal or nerve conditions;
Avoid falling asleep in this chair;
Persons with protrusion of intervertebral
disc;
Keep long hair away from moving massage
mechanism while in use.
Do not wear loose clothing or jewelry as it
might get caught with massage
mechanism;
Osteoporosis patients, spinal fracture
patients or persons with acute painful
disease or injuries such as joint sprains or
muscle strains;
Before operating or adjusting the chair, be sure that there are no obstructions that can cause
damage to your chair. No pets or persons, near, in front or under the chair to avoid serious injury.
Before using the chair, look behind the backrest pad and inspect the area where the massage
rollers travel up and down for any tearing or abnormal wear. Be sure the middle nylon cover is not
unzipped and has no signs of damage or tear caused by the roller heads. Using the chair while the
roller heads are exposed could cause physical injury, electrical shock or breakage.
When using the chair for the first time, it is recommended that you select the “Demo” mode to get
familiar with various massage features of the chair.
Do not use the chair for more than 30 minutes each time.
Do not massage a single part of your body for more than 5 minutes.
After using the chair, it is recommended that the chair is unplugged from the power outlet to avoid
any surges caused by outages. It is HIGHLY ADVISABLE TO ALWAYS USE A SURGE PROTEC-
TOR. Keep children or minors from using the chair without supervision to avoid misuse that could
result in serious injuries.
Follow the local code and regulations about use of electrical products。
Use a 110V-120V, 60Hz power supply.
(Do not use the chair in a country that this product is not designed for or connect it with a transfor
-mer.) It may lead to electrical shock, product failure or internal components overheating causing
fire hazard.
Make sure the power cable is firmly plugged into the outlet to avoid power surges, short and
electrical shocks. Electrical shocks may cause internal component overheating causing fire
hazard.
In the case of any abnormality with functions of the chair, stop using the chair immediately and
pull out the power plug to avoid smoke, fires and electric shocks.
Abnormality and fault examples are:
If the chair is plugged in and the power switch is in the “ON” position and if the chair is not
responding.
When the chair is turned off but still operating.
If you detect any burning smell or abnormal sounds.
If you detect any parts of the upholstery that seemed to have melted due to over heating.
In any of these listed issues have occurred STOP using the product and unplug from the power
outlet. Have the product inspected by an authorized service center.
Wipe and clean the power plug regularly with dry cloth to avoid dirt or moisture built up.
Do not put any cushions or obstructions between the backrest pad and the backrest. This may
damage the mechanism and result in personal injury.
When moving or handling the chair, be sure to hold onto the recommended supported area. Other-
wise parts of the chair may break resulting in serious injury.
Failing to follow these instructions, discomfort or even physical injuries may occur.
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People with the following health issues should NOT use this chair:
Persons for whom massage is not advisable by doctors. Such as persons with thrombosis,
serious aneurysm, acute venous aneurysm, various skin inflammations (such as subcutaneous
tissue inflammation) or various skin infections.
Otherwise it may aggravate or cause serious injury.
Do not put hands, arms or feet into the traveling massage mechanism while the chair is operating.
Keep small children away from the chair. Climbing could result in falls that could lead to serious
injuries.
Do not climb onto the backrest or the armrests.
Do not apply excessive pressure leaning back on the backrest.
Keep your head away from reachable areas of the backrest and the back cover.
Young persons or persons with physical disabilities that can not operate the chair on their own,
should not use this product or without supervision. Anyone with weaken physical conditions
should consult a doctor before using the chair.
When massaging the neck area, pay attention to the intensity of the massage and make sure it
does not hurt the neck muscles or nerves.
Anyone with physical injuries or poor health should NOT use this product.
Persons with acute lumbago, protrusion of intervertebral disc or displacement of a lumbar
vertebra.
Otherwise it may aggravate or cause serious injury.
Do not damage the power cord.
Do not damage, alter, bend, twist or use it with any extension cords. Do not place the power cord
close to a heater.
A damaged power cord may result in electric shocks, short circuit or fires.
Please consult with the retailer/dealer from which you bought the product or a designated autho-
rized service center about maintaining your power cord.
When engaging the heat function of massage wheels, avoid prolong contact with the skin in one
position. Otherwise low-heat burns may occur.
Even if the temperature is relatively lower at 104 F~140 F, low-heat burns may happen in spite of
no obvious hot or painful sensation.
Do not insert or pull out the power plug when your hands are wet. Otherwise electric shocks may
happen.
Do not refit, disassemble or repair the product without the help of an authorized service provider.
Otherwise fires, abnormal movements or personal injuries may happen.
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The following persons (even if they are physically healthy at present) should consult a physician
before using the product.
(1) Persons with muscular atrophy;
(2) Persons with any spinal or back pain or spinal condition;
(3) Persons suffer from sprains or bruising easily;
(4) Persons with motion sicknesss;
(5) Persons who received a heart operation or another vascular operation.
It may cause serious injury if not addressed properly.
Otherwise, it may cause serious injury.
Before sitting on the product, make sure there is no foreign objects obstructing any part of the
chair.
Before sitting on the seat, make sure the massage wheels are in the retracted positions.
Turn off the massage function before you get off the chair.
When the lower leg/foot massage section is not retracting after the massage, retract the footrest
with the remote button.
When unplugging the chair, hold onto the head of the to plug and not the cord to avoid damaging
to the power cord. Damaged cord could result in electric shock and serious injuries.
Before moving the chair, be sure the backrest is in the upright position and the footrest is
retracted in default positions.
Otherwise, injuries may happen or damage to the chair.
When moving the product by dolly, lay mats on the floor to avoid markings or damage to the floor.
Do not roll the chair on engineered wood or soft wood floorings. Otherwise marks and damage
may occur.
Keep the safety lock key.
Keep children away the remote control.
Before moving the chair, make sure there are no obstructions around. If lifting is required, make
sure to lift from the steel frame of the chair. Be sure to keep the chair in the upright position when
lifting the chair when moving.
Symptoms such as skin inflammation, itching or swelling when using the chair, stop the using the
product immediately and consult a physician.
Do not use the product with other electrical devices at the same time, such as a heating blanket.
Do not place your hands, arms, feet or any parts of your body to massage area that are not
designed for the body parts to avoid discomfort or injuries.
Do not put the knees between the calf massager. This may cause serious injury.
Do not fall asleep while using the product.
Do not use the product after drinking alcohol.
If the airbag on the seat is not completely deflated, do NOT attempt to deflate the air bag by force
or using any tools. Contact the manufacturer to resolve the matter.
(Make sure there are no foreign objects on the back cover, the backrest, the seat surface, the lower
leg/foot massage section or inside surface of the back cushion.)
Otherwise, accidents or injuries from product failure may cause serious injury.
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Do not put hands or feet between footrest and seat base.
Do not put hands or feet between footrest and side panel.
Do not put hands or feet between seat base and side panel.
Do not put hands or feet between the upper and the lower part of the footrest.
Do not put hands or feet in the gap of seat base.
Do not put pets on the massage chair.
Do not pull out the power plug or turn off the power switch suddenly during massage operation.
Do not stand or sit on the backrest. This may lead to serious injury and damage to the product.
Do not stand or sit on the armrests.
Do not stand or sit on the lower leg/foot massage section or the footrest.
Do not drag or push the product after it is installed.
Do not move the product while there is a person sitting on it.
Do not use the product with other heating devices such as electric blankets.
Otherwise fires may occur due to overheating.
Do not leave the remote controller on the seat, always return it to its holder.
If there are any foreign objects between the backrest and the backrest pad, stop using the chair and
turn off. Remove the foreign object and make sure the chair is operating properly before using
again.
Do not place this chair in locations with high humidity such as the bathroom. Moisture will destroy
electrical components resulting in product failure or worst, electrical shock and other serious
injuries.
Do not use any liquid aerosol sprays around the chair. Otherwise, electric shocks, fire, short circuit
or product failure may happen.
Before cleaning or maintaining the product, always unplug the power cord.
In the case of a power failure, pull out the power plug at once. It is highly recommended to
plug chair into a surge protector to protect the chair from shorting during outages.
When the product is not in used, pull out the power plug.
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GROUNDING INSTRUCTIONS
This product must be grounded. If it should malfunction or break down, grounding
provides a path of least resistance for the electric current to reduce the risk of
electric shock. This product is equipped with a cord with an equipment-grounding
conductor and a grounding plug. The plug must be plugged into an appropriate outlet
that is properly installed and grounded in accordance with all local codes and ordinances.
Danger-Improper connection of the equipment-grounding conductor can result in a risk
of electric shock. Check with a qualified electrician or serviceman if you are in doubt as
to whether the product is properly grounded. Do not modify the plug provided with the
product – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
Grounding Pin
Grounded Outlet
Grounded Outlet Box
Warning:
When using the massage chair, the
arm should not be placed on the
wireless charger. The minimum
distance between the arm and
the wireless charger is 3.15 inches.
(80mm)
3OTSS
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Backpad
Side Panel
Legrest
Seat Pad
Pillow
Things To Know And Do Before Use
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Make sure there is enough space to recline the chair and for the user to get in and out of the
chair freely.
Do not expose the product directly under the sunlight or in a high-temperature place. (e.g., in
front of heating equipment or by a window where sunlight can cause the synthetic leather fade
melt or crack)
Install the product close to a power socket.
Do not place or use the chair near
individuals, animals, or any items
that might interfere with the chair's
functionality.
Chair base in contact
with the floor
Installation position
Inspect the Space Around the Chair.
Do not bend or twist the power cord for any
reasons.
Do not
place the power cable under heavy objects
such as the chair itself. Keep the power cord away
from any heating sources such as the heater vents,
motors and anything that may generate heat.
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Ensure the plug is fully inserted into
the chair port, and keep the power
cord untangled to prevent any
potential damage.
Ensure No Foreign Objects
within the Seams of the Chair.
Examine the Power Cord & Electrical Plug
Leg/Footrest Mech
Seat Surface
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Ensure that the massage rollers are correctly positioned
Power on the Chair
Insert the power plug into the power outlet.
If rollers are not positioned correctly at the
top of the backrest and at the waist of the
backrest, press the power button to reset
them to the default position.
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Examine the synthetic leather area where the
massaging rollers move along the backrest,
and make sure there is no damage or
unusual wear.
Even if the fabric is slightly damaged, stop
using the product immediately. Pull out the
power
Ensure that the Fabric is Not Damaged or Cracked.
send
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Operation Guide
On/Off/Power
During massage, press the button to pause the massage session. Press again to continue massage.
Intensity
3 levels of massage intensity adjustments.
Strength
3 levels of massage strength adjustments.
Restore
To adjust the backrest position, press the button to restore the backrest.
Recline
To adjust the backrest position, press the button to recline the backrest.
1.Display screen button Instructions
Put the phone for wireless charging during the massage.
2.Wireless Charger Instruction
When Using the Nayax POS Machine
Initiate your massage in 4 simple steps:
① Select Chair: Choose either the Left or Right massage chair.
② Choose Duration & Price: $3 for 9 minutes or $5 for 15 minutes.
③ Confirm Selection: Press the OK button to proceed.
④ Swipe Card: Complete payment to start your massage.
When Using the Bill Acceptor
Insert 1, 5, 10, or 20 bills (no coins accepted).
$1 = 3 minutes of massage time.
The system will automatically begin once payment is received.
External Payment Box Operation Guide
The external payment box is equipped with: Nayax POS Machine (card payments) and Bill
Acceptor (cash payments)
3.External Payment Box Instruction
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Voice Broadcast
Plays when the customer sits without making a payment for 30 seconds, and 40 seconds.
“No payment detected. Chair adjusting”.
Plays when the customer sits without making a payment for 1 minute, and anti-occupation
function to remove the customer starts.
“No payment detected. Chair adjusting”.
Plays after payment is completed and the massage session begins.
“Payment complete, Starting now.”
Plays if the customer moves during the massage.
“Stay seated for safety. “
Plays when there is 1 minute remaining.
“1 minute left. Thank you.”
Plays when the session ends.
“Session over. Gather your belongings.”
Cleaning And Maintenance
mocrofiber
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inappropriate
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If above solutions are not applicable, kindly refer to “Product Warranty Card” and contact service
center.
The massage chair won't
operate after being
plugged in.
(1) Check if the power plug is properly connected and
receiving electricity.
(2) Verify the power switch at the rear bottom of the
chair is in the "I" (ON) position.
During use: Controller
works but massage chair
doesn't respond.
After prolonged use, if the massage chair motor
overheats, the system will automatically activate t
emperature protection. Power off the chair and allow
30-50 minutes for the internal motor to cool down.
During use: Both controller
and massage chair become
unresponsive.
(1) When auto-timer function completes its cycle,
press any button to reactivate operation.
(2) Power off completely, then restart the massage
chair.
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The product upholstery is deformed or abnormally
hot.
Snap
Click
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This equipment contains a certified radio transmission module:
FCC ID：YMX-ES3218D1
Dimension of Packing Carton(LxWxH)
Dimension(LxWxH)
Zena
Rated current 1.4A
56.7” x 34.1” x 50.4”
167.6 lbs
212.1lbs
50 F-104 F
68 F-140 F
Upright: 53.2” x 32.2” x 47.6”
Recline: 61.7” x 32.2” x 39.5”
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3.15 inches(80mm)
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