LIMITED WARRANTY
BY USING YOUR XBOX ONE OR ACCESSORY, YOU AGREE TO THIS
WARRANTY. BEFORE SETTING UP YOUR XBOX ONE OR ACCESSORY, PLEASE
READ THIS WARRANTY CAREFULLY. IF YOU DO NOT ACCEPT THIS
WARRANTY, DO NOT USE YOUR XBOX ONE OR ACCESSORY. RETURN IT
UNUSED TO YOUR RETAILER OR MICROSOFT FOR A REFUND. Contact us for help
with Xbox One or accessory hardware warranty issues. This warranty gives You specific legal
rights. You may also have other rights which vary from State to State or Province to Province.
If You live in the United States, Section 9 contains a binding arbitration clause and class
action waiver. It affects Your rights about how to resolve a dispute with Microsoft. Please
read it.
Warranty
(a) During the Warranty Period, Microsoft warrants that the Xbox One or Accessory will not
malfunction under Normal Use Conditions. Except where restricted by law, this warranty is non-
transferrable and is limited to You, the original purchaser.
(b) This is the only warranty Microsoft gives for Your Xbox One or Accessory and Microsoft
gives no other guarantee, warranty, or condition, express, statutory, implied or collateral. No one
else may give any guarantee, warranty, or condition on Microsoft’s behalf.
(c) If Your state’s or province’s law gives You any implied warranty, including an implied
warranty of merchantability or fitness for a particular purpose, its duration is limited to the
warranty period. Some States or Provinces do not allow limitations on how long an implied
warranty lasts, so this limitation may not apply to You.
3. How to Get Warranty Service
(a) Before starting the warranty process, please use the trouble-shooting tips at Xbox Support.
(b) If the troubleshooting tips do not resolve your problem, then follow the online process at
Warranty and service. If You do not have Internet access, you can contact Xbox Support.
(c) Before sending your Xbox One or Accessory to Microsoft for service, be sure to keep a copy
of any data you want to save, and delete anything you consider confidential. Microsoft is not
responsible for your data and may erase it.
4. Microsoft’s Responsibility
(a) After You return Your Xbox One or Accessory to Microsoft (at your cost, unless Microsoft
is required by law to pay such costs), Microsoft will inspect it.
(b) If Microsoft determines that the Xbox One or Accessory malfunctioned during the Warranty
Period under Normal Use Conditions, Microsoft will (at its option) repair or replace it, or refund
the purchase price to You. Unless restricted by law, repair may use new or refurbished parts and
replacement may be with a new or refurbished unit.
(c) After repair or replacement, Your Xbox One or Accessory will be covered by this warranty
for the longer of the remainder of Your original Warranty Period, or 95 days after Microsoft
ships it to You. Where required by applicable law, the original Warranty Period will be deemed
to extend for the period of time equal to the time which Your Xbox One or Accessory was in
Microsoft’s possession.
(d) The following is not intended to limit the application of Section 10 of the Quebec Consumer
Protection Act, if such section is otherwise applicable. Microsoft’s RESPONSIBILITY to repair
or replace Your Xbox One or Accessory, or to refund the purchase price, is Your exclusive
remedy.
(e) If Your Xbox One or Accessory malfunctions after the Warranty Period expires, there is no
warranty of any kind. After the Warranty Period expires, Microsoft may charge You a fee for its
efforts to diagnose and service any problems with Your Xbox One or Accessory.
5. Warranty Exclusions
Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is:
(a) damaged by use with products not sold or licensed by Microsoft (including, for example,
games and accessories not manufactured or licensed by Microsoft, and “pirated” games, etc.);
(b) used for commercial purposes (including, for example, rental, pay-per-play, etc.);
(c) opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox
One or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial
number is altered or removed;
(d) damaged by any external cause (including, for example, by being dropped, used with
inadequate ventilation, etc., or failure to follow instructions in the instruction manual for the
Xbox One or Accessory);
(e) scratched, dented, etc. or shows other cosmetic damage; or
(f) repaired by anyone other than Microsoft.
6. EXCLUSION OF CERTAIN DAMAGES
The following is not intended to limit the application of Section 10 of the Quebec Consumer
Protection Act, if such section is otherwise applicable. MICROSOFT IS NOT responsible FOR
ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; ANY
LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO
USE YOUR XBOX ONE or Accessory. THESE EXCLUSIONS APPLY EVEN IF
MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, AND
EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some States or Provinces
do not allow the exclusion or limitation of incidental or consequential damages, so this limitation
or exclusion may not apply to You.
7. Additional Terms
If You attempt to defeat or circumvent any Xbox One or Accessory technical limitation,
security, or anti-piracy system, You may cause Your Xbox One or Accessory to stop working
permanently. You will also void Your warranty, and make Your Xbox One or Accessory
ineligible for authorized repair, even for a fee.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product,
where the product was purchased, or who you purchased the product from. Please review the warranty
carefully, and contact the manufacturer if you have any questions.
