HP Worldwide Limited Warranty and
Technical Support
HP Hardware Limited Warranty
Limited Warranty Period
This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights
from HP, the manufacturer, for the duration specified on the product description page. Please
refer to the HP website for an extensive description of your limited warranty entitlements. HP
may offer 90 days of Complimentary Limited Technical Support by phone without a fee.
Thereafter, there may be an additional service fee for HP phone support while other support
methods—including chat, HP Support website, or by contacting your HP reseller or HP
authorized service provider—are available without charge during the whole duration of this HP
Limited Warranty. Please see the product description page for applicable products.
General Terms
This HP Limited Warranty gives you, the end-user customer, express limited warranty rights
from HP, the manufacturer. Refer to the HP website for an extensive description of your limited
warranty entitlements. To the extent that you have a separate written agreement with HP, you
also may have other legal rights that this HP Limited Warranty does not exclude, limit, or
suspend. Refer to “Country-Specific Terms,” if applicable, at the back of this warranty for more
information regarding your rights.
This HP Limited Warranty applies only to HP-branded and Compaq-branded hardware products,
including without limitation, HP printing supplies (collectively referred to in this HP Limited
Warranty as "HP Hardware Products") sold by or leased from Hewlett-Packard Company, its
worldwide subsidiaries (collectively referred to in this HP Limited Warranty as "HP"), affiliates,
authorized resellers, authorized distributors, or country distributors with this HP Limited
Warranty. The term "HP Hardware Product" is limited to the hardware components and required
firmware. The term "HP Hardware Product" DOES NOT include software applications or
programs, non-HP products, or non-HP branded peripherals. To the extent permitted by local
law, all non-HP products or non-HP branded peripherals external to the HP Hardware Product—
such as external storage subsystems, displays, printers, and other peripherals—are provided "AS
IS" and are not covered by this HP Limited Warranty. However, non-HP manufacturers and
suppliers or publishers may provide their own warranties directly to you. An HP branded
peripheral or other HP branded product not covered by this HP Limited Warranty also may be
covered by the HP Limited Warranty for that particular HP-branded peripheral or product.
Consult your HP Limited Warranty for that product to determine your rights and obligations.
To the extent permitted by local law, HP guarantees that it will repair, replace, or refund, at HP's
option, an HP Hardware Product that manifests a defect in materials or workmanship during the
Limited Warranty Period, if you, the end-user customer, provides HP with notice of a defect in
your HP Hardware Product during the Limited Warranty Period. HP's obligation under this HP
Limited Warranty, at its option, to repair, replace, or provide a refund for an HP Hardware
Product that manifests a defect in materials and workmanship ceases upon the expiration of the
Limited Warranty Period.
The Limited Warranty Period starts on the latter of the date of purchase or lease from HP or from
the date HP or, if applicable, the HP authorized service provider completes installation. Your
dated sales or delivery receipt, showing the date of purchase or lease of the HP Hardware
Product, is your proof of the purchase or lease date unless HP or your authorized reseller informs
you otherwise in writing. You may be required to provide proof of purchase or lease as a
condition of receiving warranty service. Warranty service indicated here reflects base level
warranty offerings. Enhancements to the base warranty may be included with your HP Hardware
Product. For current warranty information, contact HP or go to HP.com. For HP ink cartridges,
the warranty coverage extends until the HP ink is depleted or the "Warranty Ends" date has been
reached, whichever occurs first. For HP print heads, the coverage extends until the "Warranty
Ends" date has been reached or the warranted usage limit has been reached, whichever occurs
first. For HP LaserJet print cartridges the warranty coverage extends until the warranted usage
limit is reached.
Some states or countries do not allow the following exclusions or limitations, so these exclusions
and limitations may be limited in their application to you.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN
OR ORAL AND, TO THE EXTENT PERMITTED BY LAW, HP EXPRESSLY DISCLAIMS
ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS HP LIMITED
WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS
OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR
CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS
OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION
OF MERCHANTABILITY, QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE.
SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN
IMPLIED WARRANTY OR CONDITION LASTS OR THE EXCLUSION OR LIMITATION
OF PARTICULAR TYPES OF DAMAGE, INCLUDING INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES, SOME EXCLUSIONS, DISCLAIMERS OR LIMITATIONS OF THIS HP
LIMITED WARRANTY MAY NOT APPLY TO YOU. TO THE EXTENT THAT THIS HP
LIMITED WARRANTY OR ANY PART OF IT IS INCONSISTENT WITH LOCAL LAW,
THIS HP LIMITED WARRANTY OR THE CORRESPONDING PART SHALL BE DEEMED
MODIFIED TO BE CONSISTENT WITH SUCH LOCAL LAW.
FOR CONSUMER TRANSACTIONS, INCLUDING BUT NOT LIMITED TO, THE
EUROPEAN UNION, AUSTRALIA, AND NEW ZEALAND, THE LIMITED WARRANTY
TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS HP
HARDWARE PRODUCT TO YOU.
This HP Limited Warranty is applicable in all countries and may be enforced in any country or
region where HP or its authorized service providers offer warranty service for the same product
model number subject to the terms and conditions set forth in this HP Limited Warranty. This
HP Limited Warranty is subject to all applicable national export and import laws and regulations.
Under this HP Limited Warranty, HP Hardware Products purchased in one country or region
may be transferred to another country or region where HP or its authorized service providers
offer warranty service for the same product model numbers. Warranty terms, service availability,
and service response times may vary from country or region to country or region. Standard
warranty service response time is subject to change due to local parts availability. If parts are
unavailable, your HP authorized service provider can provide you with details. HP will not alter
form, fit, or function of this HP Hardware Product to make it operate in a country for which it
was never intended to function. HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products may be covered by, and is subject
to, all applicable export and import laws, regulations, and controls issued by various
governments.
In countries or regions where applicable law determines that warranty services for imported
products are to be provided by the local importer or in which applicable law does not
mandatorily determine that warranty services for imported products are to be provided by the
manufacturer, all warranty services for HP products in these countries or regions will be
provided solely by the importer and not by HP, except where the local importer has been
specifically authorized by HP or its local affiliate to import the products and refer the warranty
services to HP.
You are entitled to hardware warranty service according to the terms and conditions of this
document if a repair to your HP Hardware Product is required due to the manifestation of a
defect in materials and workmanship within the Limited Warranty Period. HP will, at its option,
repair or replace any component or hardware product that manifests a defect in materials or
workmanship during the Limited Warranty Period if HP receives notice from you, the end-user
customer, of the manifestation of such a defect during the Limited Warranty Period. Unless
otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be
manufactured using new materials or new and used materials functionally equivalent to new in
performance and reliability.
To the extent consistent with local law, (a) HP Hardware Products presented for repair may be
replaced by refurbished HP Hardware Products of the same type rather than being repaired and
(b) refurbished parts may be used to repair HP Hardware Products. (c) replaced or repaired HP
Hardware Products will be functionally equivalent in performance and reliability to original
products that have been discontinued. Unless otherwise expressly required by local law, if these
replaced or repaired HP Hardware Products or parts manifest a defect in materials or
workmanship (1) during the ninety (90) days following their repair and/or replacement, or (2)
during the remainder of the Limited Warranty Period of the HP Hardware Product they are
replacing or in which they are installed, HP warrants that it will again repair or replace these HP
Hardware Products or parts.
All component parts or hardware products removed under this HP Limited Warranty become the
property of HP unless otherwise stipulated by applicable local law. In the unlikely event that
your HP Hardware Product has recurring failures or HP determines it is unable to repair or
replace the HP Hardware Product, HP, at its option, may elect to provide you with (a) a
replacement unit selected by HP that is the same or functionally equivalent to your HP Hardware
Product in performance or (b) to give you a refund or credit of your purchase price or lease
payments (less interest) instead of a replacement. To the extent permitted by local law, this is
your exclusive remedy for defective products.
Some states or countries do not allow the above exclusion or limitation, so this exclusion and
limitation may be limited in its application to you.
Disputes arising out of this HP Limited Warranty or relating to your purchase of the HP
Hardware Products subject to this HP Limited Warranty—whether based on contract, tort,
statute, fraud, or any other legal theory—are governed by the law of the country and state,
province, or territory in which you currently reside, without regard to its conflict-of-law
principles.
Exclusions
HP DOES NOT WARRANT THAT THE OPERATION OF THIS HP HARDWARE
PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE
FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE
INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.
This HP Limited Warranty does not apply to expendable or consumable parts, with the exception
of HP printing supplies and certain rechargeable batteries as specified below, and does not
extend to any HP Hardware Product from which the serial number has been removed or that has
been damaged or rendered defective
1. as a result of accident, misuse, liquid spills, abuse, contamination, improper or inadequate
maintenance or calibration, or other external causes;
2. by operation outside the usage parameters stated in the user documentation that shipped
with the HP Hardware Product;
3. by software, interfacing, parts or supplies not supplied by HP;
4. by improper site preparation, maintenance or environmental conditions that do not
conform to HP's site specifications;
5. by virus, infection, worm, or similar malicious code not introduced by HP;
6. by loss or damage in transit;
7. by modification or service by anyone other than HP or an HP authorized service provider;
or
8. by improper installation of end-user replaceable HP or HP approved parts if available for
your HP Hardware Product in the servicing country or region.
Any HP Hardware Product found to be overclocked after delivery from HP will be excluded
from the terms of this Limited Warranty other than damaged or defective components where the
damage or defect is found to be unrelated to the overclocking.
HP is not responsible for any interoperability or compatibility issues that may arise when
1. products, software, or options not supported by HP are used;
2. configurations not supported by HP are used; or
3. parts intended for one system are installed in another system of different make or model.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR
HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST
POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING
ANY HP HARDWARE PRODUCT FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TO
THE EXTENT PERMITTED BY LOCAL LAW, HP IS NOT RESPONSIBLE FOR DAMAGE
TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. TO
THE EXTENT PERMITTED BY LOCAL LAW, HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN
SOFTWARE INSTALLED BY HP WHEN THE HP HARDWARE PRODUCT IS
MANUFACTURED, SUBJECT TO ANY APPLICABLE UPDATES. MEMORY DATA MAY
BE LOST DURING REPAIR.
Product Specific Exclusions
Rechargeable Batteries
This HP Hardware Product may include an internal rechargeable battery that is not user
accessible and must be replaced by HP or an HP authorized service provider. The internal
rechargeable battery is covered by this limited warranty as a standard component of the HP
Hardware Product and is covered for the same period of time, unless otherwise specified in this
HP Limited Warranty.
This HP Hardware Product may include a rechargeable battery that is designed to be removed
and replaced by the user. HP warrants that it will provide a replacement battery if the battery
manifests a defect in materials or workmanship during the one (1) year period from the date of
purchase of the HP Hardware Product in which the battery is installed, unless otherwise specified
in this HP Limited Warranty.
As with all batteries, the maximum capacity of any battery included in the HP Hardware Product
will decrease with time or use, and battery cycle life will vary depending on product model,
configuration, loaded applications, features, use, wireless functionality, and power management
settings. Accordingly, a decrease in maximum battery capacity or battery cycle life is not a
defect in materials or workmanship, and this HP Limited Warranty does not cover changes in
battery capacity or battery cycle life. To the extent permitted by local law, the battery is only
warranted against defects in materials or workmanship resulting in failure of the battery to
operate for the duration of the Limited Warranty Period for the battery as specified above or in
the event that the battery cycle life exceeds the battery rated cycle count, whichever comes first,
unless otherwise specified in this HP Limited Warranty. To determine whether your battery has
had a warranted failure, you may be required to run an HP diagnostic test.
HP Printing Products
The use of a non-HP or refilled cartridge does not affect either the HP Limited Warranty to the
end-user customer or any HP support contract with the end-user customer for the printer.
However, if printer or print head failure or damage is attributable to the use of a non-HP or
refilled cartridge, HP will charge its standard time and materials charges to service the printer for
the particular failure or damage or for the cost to replace the print head. For HP ink cartridges
and supplies and HP LaserJet supplies, this HP Limited Warranty does not apply to products
that, in addition to other exclusions described in this HP Limited Warranty, have been refilled,
refurbished, remanufactured, or tampered with in any way. This HP Limited Warranty pertains to
HP ink cartridges, print heads, or HP LaserJet print cartridges when used in its designated HP or
authorized original equipment manufacturer (OEM) printing device.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND
CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY
AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT
YOU HAVE PURCHASED OR LEASED. TO THE EXTENT PERMITTED BY LOCAL
LAW, THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS,
ADVERTISEMENTS, OR OTHER REPRESENTATIONS—INCLUDING
REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU
BY HP, AN AGENT OR EMPLOYEE OF HP, OR ANY NON-HP AGENT OR EMPLOYEE—
THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE
OF THE HP HARDWARE PRODUCT OTHER THAN AS A PART OF A SEPARATE
WRITTEN AGREEMENT WITH HP OR ITS AUTHORIZED RESELLERS. No change to the
conditions of this HP Limited Warranty is valid unless it is made in writing and signed by an
authorized representative of HP.
Limitation of Liability
Some states or countries do not allow the exclusion or limitation of implied warranties or the
limitation of special, incidental, or consequential damages (set out below), so these limitations
and exclusions may be limited in their application to you. THE FOLLOWING LIMITATIONS
APPLY TO THE EXTENT PERMITTED BY LOCAL LAW. IN THE EVENT THAT HP AT
ITS OPTION PROVIDES YOU A REFUND OR A PRODUCT REPLACEMENT CARD FOR
USE ON HP.COM, THE MAXIMUM LIABILITY OF HP UNDER THIS HP LIMITED
WARRANTY IS EXPRESSLY LIMITED TO THE PRICE YOU PAID FOR THE HP
HARDWARE PRODUCT. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
LIABLE FOR ANY DAMAGES CAUSED BY THE HP HARDWARE PRODUCT OR THE
FAILURE OF THE HP HARDWARE PRODUCT TO PERFORM, INCLUDING ANY LOST
PROFITS OR SAVINGS, OR LOSS OF USE, LOST DATA OR SOFTWARE, OR ANY
COSTS OF RECOVERING PROGRAMMING OR REPRODUCING ANY PROGRAM OR
DATA STORED ON THE PRODUCT, OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR
MADE BY YOU FOR A THIRD PARTY. HP IS NOT LIABLE FOR ANY DAMAGES THAT
MAY ARISE AS A RESULT OF HP COMPLYING WITH ITS OBLIGATIONS UNDER
LOCAL LAW. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE
SOUGHT, OR A CLAIM MADE, UNDER THIS HP LIMITED WARRANTY OR AS A TORT
CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A
CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY
CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN
AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH
DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO
CLAIMS FOR PERSONAL INJURY.
THIS HP LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY
ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM
COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
HP Options and Accessories Limited Warranty
The HP Limited Warranty terms and conditions for HP-branded options and accessories
(collectively referred to in this HP Limited Warranty collectively as "HP Option") are as set forth
in the HP Limited Warranty applicable to the HP Option and included with the HP Hardware
Product. If your HP Option is installed in an HP Hardware Product, HP will provide warranty
service for either the period specified in the warranty documents (HP Option Limited Warranty
Period) that shipped with the HP Option or for the remaining warranty period of the HP
Hardware Product in which the HP Option is installed, whichever period is longer, but not to
exceed three (3) years from the date you purchased the HP Option. The HP Option Limited
Warranty Period starts from the date of purchase from HP or an HP authorized reseller. Your
dated sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty
start date. See your HP Option Limited Warranty for details. To the extent permitted by local
law, non-HP options are provided "AS IS." However, non-HP manufacturers and suppliers may
provide warranties directly to you.
Displays
Digital Signage Display
This Limited Warranty does not cover service for removing or reinstalling a wall-mounted or
custom-installed Digital Signage Display. This Limited Warranty does not cover damage
resulting from a wall-mounted or other custom installation or removal of a display. HP
recommends using a qualified installer for wall mounting or other custom installation or removal
of a display. If HP determines that a Digital Signage Display issue cannot be resolved remotely,
HP will ship a replacement product directly to the customer. HP will incur all shipping and
insurance costs by providing courier assistance to package and return unit safely to HP. Failure
to return the defective unit may result in HP billing the customer for the replacement product.
Monitors
All Monitor models are not suitable for applications that exhibit static, stationary, or fixed
images. Static images may cause image retention damage that may appear as stains or
watermarks on the screen. This HP Limited Warranty does not cover monitors that are in use for
applications that exhibit static, stationary, or fixed images for long periods or for 24-hours per
day that result in image retention damage. To avoid image retention damage, turn off the monitor
when it is not in use or use a power management setting, if supported by your system, to turn off
the display when the system is idle.
Multimedia Monitor and PC Bundle Concurrent Warranty
If you purchased a Multimedia Monitor together with a personal computer as part of a product
bundle (purchased as a single SKU), the duration of the warranty period for the Multimedia
Monitor is, to the extent permitted by local law, coextensive with that of the warranty period for
the personal computer. Check the warranty statement of the personal computer for details.
Customer Responsibilities
In order to avoid the risk of charges for issues not covered by your HP Limited Warranty (issues
that are not due to defects in materials and workmanship on HP Hardware Products), you will be
asked to assist HP or the HP authorized service provider as follows:
Provide true, accurate, and complete information when filing a warranty claim.
Provide an environment that meets HP requirements, including protecting products from
corrosion, contamination, and spills. For example, to meet HP's corrosion requirements,
the environment must not cause more than 300 angstroms of corrosion per month on
silver and copper.
1
Verify configurations, load most recent firmware, install software patches, and run HP
diagnostics and utilities.
Implement temporary procedures or workarounds provided by HP while HP works on
permanent solutions.
Use HP remote support solutions where applicable. HP strongly encourages you to use
available support technologies provided by HP. If you choose not to deploy available
remote support capabilities, you may incur additional costs due to increased support
resource requirements.
Cooperate with HP in attempting to resolve the problem using online chat, email, or
telephone. This may involve performing routine diagnostic procedures, installing
additional software updates or patches, removing third-party options, and/or substituting
options.
HP recommends that you make periodic backup copies of your files, data, or programs
stored on your hard drive or other storage devices as a precaution against possible
failures, alteration, or loss. Before returning any HP Hardware Product for warranty
support or repairs, back up your files, data, and programs, and remove any confidential,
proprietary, or personal information.
Remove any external options or accessories that would be subject to loss during the
repair or replacement process.
Perform additional tasks as defined within each type of warranty service described below
and any other actions that HP may reasonably request in order to best perform the
warranty support.
To obtain warranty service for HP LaserJet print cartridges, return the product to the
place of purchase with a written description of the problem and print samples or contact
HP customer support.
1
HP's requirements are based on ISA G1 (mild) requirements as described in ISA-71.04-1985 Environmental
Conditions for Process Measurement and Control Systems: Airborne Contaminants. This ISA standard is
available at http://www.isa.org. When products are used in ISA G1 (mild) environments, corrosion should not
be a factor in equipment reliability.
Types of Hardware Warranty Service
The types of warranty support service that may be applicable to the HP Hardware Product you
have purchased are described below. All services may not be available in all countries or
regions. TO THE EXTENT THAT THE FOLLOWING WARRANTY SERVICES AND
TERMS OR ANY PART THEREOF IS INCONSISTENT WITH LOCAL LAW, THE
WARRANTY SERVICES AND TERMS OR THE CORRESPONDING PART SHALL BE
DEEMED MODIFIED TO BE CONSISTENT WITH SUCH LOCAL LAW.
Customer Self-Repair Warranty Service
HP Hardware Products are designed with many Customer Self-Repair (CSR) parts to minimize
repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnostic period, HP identifies that the repair can be accomplished by the use of a CSR part,
HP will ship that part directly to you for replacement. There are two categories of CSR parts:
Parts for which Customer Self-Repair is mandatory—If you request HP or an HP
authorized service provider to replace these parts, you will be charged for the travel and
labor costs for this service.
Parts for which Customer Self-Repair is optional—These parts are also designed for
Customer Self-Repair. If, however, you require that HP or an HP authorized service
provider to replace the part for you, it may be done at no additional charge under the type
of warranty service designated for your HP Hardware Product.
You are required to cooperate with HP or an HP authorized service provider in attempting to
resolve the problem by chat, email, or telephone. This may involve performing routine diagnostic
procedures, installing software updates or patches, removing third-party options and/or
substituting options.
If assistance is required, you can contact HP technical support, and a technician will help you
using online chat, email, or telephone. HP documentation shipped with a replacement CSR part
specifies whether a defective part must be returned to HP, unless otherwise stipulated by
applicable local law. In cases where it is required to return the defective part to HP, you must
ship the defective part to HP within a defined period, normally five (5) to fifteen (15) business
days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in HP billing you for the
replacement. With a Customer Self Repair, HP will incur all shipping and part return costs and
determine the courier/carrier to be used. The classification of CSR parts may vary by country or
region.
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under
the terms of the advanced unit replacement warranty service, HP will ship a replacement unit
directly to you if the HP Hardware Product you purchased is diagnosed as defective. On
receiving the replacement unit, you may be required to return the defective HP Hardware
Product to HP in the packaging that arrives with the replacement unit within a defined period of
time, normally five (5) to fifteen (15) days. HP will incur shipping and insurance costs to return
the defective HP Hardware Product to HP. Failure to return the defective HP Hardware Product
may result in HP billing you for the replacement unit. HP provides advanced unit replacement
service during standard office hours. Standard office hours are typically 8:00 a.m. to 5:00 p.m.
(08.00 to 17.00) Monday through Friday, but may vary with local business practices. The
response time may vary and additional charges may be incurred, depending on logistics
constraints and distance from the nearest HP service location or HP authorized service provider.
To find the telephone numbers and, in some cases, maps of the nearest HP service location or an
HP authorized service provider, refer to the HP website at
http://welcome.hp.com/country/us/en/wwcontact.html.
Pick-Up and Return Warranty Service
Your HP Limited Warranty may include a pick-up and return warranty service. Under the terms
of pick-up and return service, HP will pick up the defective HP Hardware Product from your
location, repair it, and return it to your location. HP will incur all repair, logistics, and insurance
costs for this service.
Carry-In Warranty Service
To the extent permitted by local law, your HP Limited Warranty may include a carry-in warranty
service. Under the terms of carry-in service, you will be required to deliver your HP Hardware
Product to an HP authorized service location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of the HP Hardware Product to and from
the service location. You are responsible for insuring any HP Hardware Product shipped or
returned to an HP authorized service location, and you assume risk of loss during shipping.
Mail-In Warranty Service
To the extent permitted by local law, this HP Limited Warranty may include a mail-in warranty
service. Under the terms of mail-in service, you will be required to ship your HP Hardware
Product to an HP authorized service location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of the HP Hardware Product to the service
location. You are responsible for insuring any HP Hardware Product you ship, and you assume
risk of loss during shipping. HP will return the repaired HP Hardware Product to you and incur
all logistics and insurance costs.
Send-In and Return Warranty Service
To the extent permitted by local law, your HP Limited Warranty may include a send-in and
return warranty service. Under the terms of send-in and return service, HP will ship to you, at
HP's expense, packaging for shipping your HP Hardware Product to HP for service. You are
responsible for freight costs and insurance for shipping the HP Hardware Product to HP. You can
arrange with HP for the inbound shipping and associated costs. For more information, call 1-800-
474-6836 (800-HP-invent) in the United States for detailed costs and instructions or go to
http://welcome.hp.com/country/us/en/wwcontact.html to find HP Support numbers in other
countries. You may also select your own courier and pay shipping costs. If you select your own
courier, you are responsible for insuring any HP Hardware Product shipped to the service
location and you assume risk of loss or damage during shipping. HP will repair the HP Hardware
Product and return it to you. HP will incur all repair and shipping costs for the return of the
repaired HP Hardware Product.
Onsite Warranty Service
Your HP Limited Warranty may include an onsite warranty service. Under the terms of onsite
service, HP may, at its sole discretion, determine if a defect in an HP Hardware Product can be
repaired
remotely,
by the use of a CSR part, or
by a service call at the location of the defective HP Hardware Product.
If HP ultimately determines that an onsite service call is required to repair a defect, the call will
be scheduled during standard office hours unless otherwise stated for the HP Hardware Product
you purchased. Standard office hours are typically 8:00 a.m. to 5:00 p.m. (08.00 to 17.00)
Monday through Friday, but may vary with local business practices. The response time may vary
and additional charges may be incurred, depending on travel constraints and distance from the
nearest HP service location or HP authorized service provider. To find the telephone numbers
and, in some cases, maps of the nearest HP service location or HP authorized service provider,
refer to the HP website at http://welcome.hp.com/country/us/en/wwcontact.html. To receive
onsite service, you must
have an authorized representative present when HP provides warranty services at your
site;
notify HP if the HP Hardware Product is being used in an environment that poses a
potential health or safety hazard to HP employees or subcontractors;
subject to HP’s reasonable security requirements, provide HP with sufficient, free, and
safe access to and use of all facilities, information, and systems determined necessary by
HP to provide timely support;
ensure that all manufacturers’ labels (such as serial numbers) are in place, accessible, and
legible;
maintain an environment consistent with product specifications and supported
configurations.
Swap Warranty Service
Your HP Limited Warranty may include a swap warranty service. Under the terms of swap
warranty service, HP will pick up the defective unit from your location and will bring a
replacement unit that is equivalent to new directly to you. HP will incur all repair, logistics, and
insurance costs for this service.
Response Times
Response times are based on local standard business days and working hours where the service is
being requested. Unless otherwise stated, all responses are measured from the time the end-user
customer calls until HP has either established a mutually acceptable time for support to be
performed, or HP has begun to provide support or remote diagnostics. Response times, including
Next Business Day Warranty Service, if available, are based on commercially reasonable effort.
In some countries and under certain supplier constraints, response time may vary. If your
location is outside the customary service zone, response time may be longer or there may be an
additional charge. Contact your HP authorized reseller or HP authorized service provider for
response time availability in your area.
Service Upgrades
HP has a range of additional support and service coverage for your HP Hardware Product that
can be purchased locally. However, some support and related products may not be available in
all countries. For information on availability of service upgrades and cost, refer to the HP Care
Pack lookup tool at http://www.hp.com/go/lookuptool/
Included Software
HP's only obligations with respect to software distributed by HP under the HP brand name or
included with an HP Hardware Product are set forth in the applicable end-user license or
program license agreement provided with that software. To the extent permitted by local law, if
the removable media on which HP distributes the software proves to be defective in materials or
workmanship within ninety (90) days of purchase, your sole remedy shall be to return the
removable media to HP for replacement. It is your responsibility to contact non-HP
manufacturers or suppliers for their warranty support.
Complimentary Limited Technical Support
Complimentary Limited Technical Support for your HP Hardware Product, HP Software, HP
preinstalled third-party software, and third-party software purchased from HP, including initial
setup support, is available from HP via multiple contact methods, including electronic media and
telephone, for ninety (90) days from date of purchase. See "Contacting HP" for online resources
and telephone support. Any exceptions to this will be specified in your End User License
Agreement (EULA).
Support includes assistance with
answering your installation questions (prerequisites, first steps, and basic “how to”
information);
setting up and configuring the software and options supplied or purchased with HP
Hardware Products such as how-to and first steps (excludes system optimization,
customization, and network configuration);
interpreting system error messages;
isolating system problems and software usage problems; and
obtaining HP Care Pack information or updates for software supplied or purchased with
HP Hardware Products.
Support does NOT include assistance with
generating or diagnosing user-generated programs or source codes;
installation of non-HP software purchased separately; and
system optimization, customization, and network configuration.
Freeware and Open-Source Operating Systems and Applications
HP does not provide technical support for software provided under public license by third parties
(freeware and open-source software), including operating systems or applications. Technical
support for freeware and open-source software provided with HP Hardware Products is provided
by the freeware or open-source software vendor. For support contact information, refer to the
freeware or open-source operating system or application help, documentation, or other
application support statement included with your HP Hardware Product.
How to Check Warranty and Support Entitlement
You can check your warranty entitlement by entering your product model number and serial
number at http://www.hp.com/go/warrantycheck
HP Care Pack services registration can be checked at Care Pack Central at
http://www.hp.com/go/cpc
Contacting HP
If your HP Hardware Product manifests a defect in materials and workmanship during the
Limited Warranty Period, and the suggestions in the product documentation do not solve the
problem, you can receive support in one of the following ways:
Looking for additional support and troubleshooting information or updated software and
drivers from the HP Support website at http://www.hp.com/support
Locating and contacting your nearest HP Support location via the website at
http://welcome.hp.com/country/us/en/wwcontact.html
Contacting your HP authorized reseller or HP authorized service provider. Before calling
HP or an HP authorized service provider, have the following information available:
1. Product serial number, model name, and product model number
2. Applicable error messages
3. Add-on options
4. Operating system
5. Third-party hardware or software
6. Detailed questions
© Copyright 2014 Hewlett-Packard Development Company, LP
The information contained herein is subject to change without notice. The only warranties for HP
products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty.
HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: February 2014
764442-001
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from. Please
review the warranty carefully, and contact the manufacturer if you have any questions.
