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Stay informed with the latest information
for your KoolMore KeepWarm Appliance.
If you need any assistance or have questions, our customer
support team is here to help.
Safety Guidelines for Freezer Use
Flammable, explosive, or corrosive substances should not be stored in the freezer. Keep these
items well away from the appliance.
If there's a power outage, wait at least 5 minutes before restarting the freezer to prevent any
compressor damage.
Adjust the freezer's temperature control as needed, depending on the quantity of food stored and
the room's ambient temperature. A fuller freezer or warmer room may necessitate a lower tem-
perature setting (which is a higher number on the control).
Hot food must be cooled before placing it in the freezer to avoid raising the internal temperature.
Use the freezer solely for storing or displaying packaged food. Foods not in packaging should be
placed in plastic bags or containers first for safety reasons.
Avoid filling the freezer to capacity; instead, leave enough space between items to ensure effec-
tive air circulation.
Your freezer should be connected to its own power outlet to avoid electrical overloads.
Refrain from using extension cords with the freezer.
SAFETY
Transportation and Setup Instructions
• Avoid tilting the appliance more than 45 degrees when moving it.
• Unpack all materials from the freezer before using it.
• Place the freezer in an area that's well-ventilated, ensuring at least 4 inches of space around
the cabinet for adequate airflow.
• Position the freezer on a solid, level surface to reduce noise and prevent it from vibrating.
• Choose a dry location for the freezer away from direct sunlight and corrosive chemicals.
• Before adding food, set the temperature control to the coldest setting (indicated by the high-
est number) and let the freezer reach 0 degrees Fahrenheit. Afterward, adjust the temperature
to the normal setting for use.
SETUP
Defrosting the Freezer
Defrost your freezer for peak performance whenever the ice accumulation on the walls reaches a
quarter of an inch.
1. Empty the freezer first.
2. Disconnect the freezer from its power source.
3. Gently remove any ice buildup from inside the freezer.
4. Avoid using sharp or metal tools like steel brushes to prevent scratching the interior.
5. To defrost more quickly, you can place a container of hot water inside and then shut the door.
6. Afterward, drain any excess water from the freezer.
7. Wipe the interior dry with a clean cloth.
8. Reconnect the power to the freezer.
9. Before putting items back in, wait for the freezer to return to the appropriate temperature.
Temperature Control
Adjust the freezer's temperature with the control knob.
• Rotate the knob clockwise to set the temperature. The higher the number, the cooler the
temperature. Position '4' is typically adequate for most frozen items.
• The '7' setting offers the maximum cooling effect, ideal for rapid freezing. However, it's not
recommended to keep it at this setting for more than 4 to 5 hours.
• Regular cleaning is essential for your freezer's upkeep. Before you begin, make sure to switch
off the power and empty the freezer. Use water or a gentle, neutral detergent for cleaning the
interior. Avoid using boiling water, acidic substances, chemical thinners, petrol, oil, or abrasive
powders.
• After washing, thoroughly dry the interior of the freezer.
• For the door seal, a light application of talcum powder after cleaning can help maintain its
condition, which may improve the seal's longevity.
• To clean the freezer's exterior, wipe it down with a soft cloth dampened with water or a bit of
detergent. Remember to keep the power supply and any electrical components dry during the
cleaning process.
OPERATION
MAINTENANCE
Issue Case Solution
The indicator is not
on. The compressor
does not start.
The plug is loose and is not
properly connected.
Adjust the plug
no power Restore power
The indicator is on,
but the compressor
does not run and
makes a buzzing
noise
The power voltage is <98V.
Put a power-regulator more
than 1000W power together.
The compressor
stops very shortly
after starting, and
restarts after a few
minutes, repeatedly.
The power voltage is >132V. Reduce open times.
The compressor
works normally, but
the cabinet takes
too long to cool
The door is opened too
frequently.
Adjust the placement of the
product to leave space for
proper ventilation
The freezer is overloaded or
food is placed too close
together
Defrost the unit
The frost film is too thick. Clean the condenser.
The surface of the condenser
is Dirty.
Adjust the door seal.
The noise is too
loud
The door seals badly. Move to a stable surface
The freezer is on an unstable
service
Tighten the fixing.
The fixing of the freezer is
loose.
Separate the pipes
There’s contact between
pipes.
TROUBLESHOOTING
• The sound of water flowing during operation is normal; this is the refrigerant.
• When the humidity is high, dew may form on the surface of the freezer.
• When the freezer is running, the condenser and compressor will be hot.
Koolmore Supply, Inc. extends a limited warranty to the original purchaser, guaranteeing that this
Koolmore
product is free from manufacturing defects in material or workmanship for one year from the date of
purchase.
Should you discover any such defect within the warranty period, Koolmore Supply, Inc., reserves the
right to
repair or replace the product without charge, or to cover the cost of replacement parts and repair labor
needed
to correct defects present at the time of purchase or resulting from regular usage, when the appliance
has been
installed, operated, and maintained as per the instructions provided.
At its sole discretion, Koolmore Supply Inc. may decide to replace the product. In such an event, your
replacement
appliance will carry the warranty for the remaining term of the original unit's warranty period.
This warranty is valid exclusively to the original purchaser of the product and only applicable within the
United
States. The warranty commences from the date of original consumer purchase. Proof of the original
purchase
date will be required to obtain service under this warranty.
Under this limited warranty, your sole and exclusive remedy will be product repair, as outlined above. All
services must be provided by a Koolmore-designated service company.
To claim warranty or request repair service:
Email support@koolmore.com. Please include your name, address, phone number, warranty repair
request,
and a copy of your proof of purchase receipt. Alternatively, visit koolmore.com and use the contact us
page. A
Koolmore customer service representative will promptly arrange service for your appliance.
We thank you for choosing Koolmore.
This limited warranty will not cover:
1. Failure of the product to perform during power failures or interruptions,
or due to inadequate electrical service.
2. Damage incurred during transportation or handling.
3. Damage caused by accidents, vermin, lightning, winds, re, oods, or acts of God.
4. Damage resulting from accidents, alterations, misuse, abuse, improper installation, repair, or mainte-
nance.
This includes using any external device that alters or converts the voltage or frequency of
electricity.
5. Unauthorized product modications, repairs by unauthorized centers, or use of non-approved
replacement parts.
6. Abnormal cleaning and maintenance not aligned with the user's manual.
7. Use of incompatible accessories or components.
8. Any costs associated with repairs or replacements under these excluded circumstances shall be the
responsibility of the consumer.
