V2
User
manual
Model: HS-1500-PHXG-WI
1500 W | Forced air
Quartz infrared element
2
Table of contents:
English
Important instructions ����������������������������������������������������������������������������� 3
Installation instructions ��������������������������������������������������������������������������� 5
Operations & controls ������������������������������������������������������������������������������� 9
Connecting to Wi-Fi ����������������������������������������������������������������������������������12
Maintenance ����������������������������������������������������������������������������������������������14
Troubleshooting guide ����������������������������������������������������������������������������� 16
Return policy ���������������������������������������������������������������������������������������������18
1-year limited warranty ���������������������������������������������������������������������������18
Thank you and congratulations on your Heat Storm Infrared
Heater! Please read and keep all safety and use instructions.
Should you have any questions or concerns, please don't hesitate
to reach out to us at 435-752-6611 or cs@heatstorm�com�
SPECIFICATIONS
Wattage: 1500 LxWxH: 19 x 4 x 16 inches
Amps: 12�5 Weight: 8�45 lbs
BTU: 5200 Decibels: 42-47
Voltage: 120 Cord length: 3 ft
CFM: 48 Heat settings: 2
Square footage: 150-750 ft
2
Heating: Forced air, Quartz infrared element
3
Important instructions
Please read and understand this entire manual before attempting
to assemble, operate, or install the product� Use this heater only
as described in the manual� If the directions are not followed, an
electric shock or re may result causing property damage, personal
injury or death�
SAFETY GUIDELINES
• Adhere to basic precautions to minimize the risk of re, electric
shock, and injury when using electrical appliances�
• The heater becomes hot during operation; avoid direct contact
with hot surfaces to prevent burns�
• Exercise extreme caution in the presence of children, invalids,
or when the appliance is unattended� Children should not play
with the appliance�
• Individuals with reduced capabilities should not operate the
appliance without supervision or proper instruction�
• Unplug the heater when not in use for an extended period�
• The heater includes a thermostat limiter� If the inner
temperature overheats or abnormal heating occurs, power will
be cut off to prevent the risk of re or heater damage.
WARNING
• For any maintenance other than lter maintenance, please
contact an authorized service representative�
• High temperature, risk of re, keep electrical cords, drapery,
furnishings, and other combustibles at least 3 feet (0�9 m) from
the front of the heater and away from the side and rear� To reduce
the risk of re, do not store or use gasoline or other ammable
vapors and liquids in the vicinity of the heater�
• Heat Storm Infrared Heaters are considered to be an appliance�
Each heater and appliance should be on its own circuit�
• DO NOT operate if the following occurs:
» Heater has a damaged cord or plug�
» After the heater malfunctions�
» Heater has been dropped or damaged in any manner�
Turn off the heater, disconnect the cord, and have heater
inspected/serviced by an electrician before reusing or discard
the heater�
4
CAUTION
• To prevent electric shock, match the wide blade of the plug to the
wide slot and fully insert�
• To disconnect, turn controls off, wait for the fan to stop, and then
remove the plug�
• Do not insert foreign objects into ventilation or exhaust openings
to prevent electric shock, re, or heater damage.
• Do not block air intakes or exhaust�
• Under no circumstances should this heater be modied.
Modications will void the warranty. Parts removed for servicing
must be replaced prior to operation�
• Do not move the heater while it is operating� Turn off the heater,
wait for the fan to stop completely, and then relocate�
• Plug the heater directly into a wall outlet; do not use extension
cords, surge protectors, or relocatable power taps� This heater
is designed for standard 120-volt outlets and should only be
connected to a proper 2-prong polarized outlet�
• Ensure the cord is not under carpeting, covered with rugs,
runners, or similar coverings� Avoid routing it under furniture
or appliances and position it away from high-trafc areas to
prevent tripping hazards�
• If the supply cord is damaged, it must be replaced by the
manufacture, its service agent, or similarly qualied persons in
order to avoid a hazard�
• Do not use in the following areas: outdoors, closets, or locations
with gasoline, paint, or ammable liquids.
5
Installation instructions
HEATER LOCATION
When choosing a location for your new heater, ensure that the
general instructions are followed� Your heater must be installed on
a wall� Do not prop the heater up against objects or use the heater
with the grill placed vertically� For best effect, install the heater out of
direct sunlight�
Basement or garage use
The heater can be utilized in a nished basement with drywall and
carpet� For other scenarios, consider Heat Storm Outdoor Infrared
Heaters� Visit heatstorm�com for details�
Vaulted or cathedral ceilings
The heater can be used with vaulted or cathedral ceilings� However,
initial room heating may take longer� Once the desired temperature
is reached, the heater will cycle accordingly�
Poorly insulated areas
Note that rooms with poor insulation may not retain heat efciently,
potentially leading to longer or more frequent operation�
Cold climate installation note
Placing the unit under a window or on a poorly insulated wall may
result in the heater reading a colder ambient temperature than the
actual room temperature�
Heating multiple rooms
Effectiveness depends on oor plan openness and room sizes.
Experiment to nd the most suitable conguration.
NOTE: Designed for supplemental heating in spaces from 150 to 750 square feet.
DO NOT USE in the following areas:
• Outdoors - use Heat Storm Outdoor Infrared Heaters
• Locations with gasoline, paint, or ammable liquids
• Wet or moist locations
• Closets
6
CAUTION
High temperature, risk of re, keep electrical cords,
drapery, furnishings, and other combustibles at least
3 feet (0�9 m) from the front of the heater and away
from the side and rear. To reduce the risk of re, do
not store or use gasoline or other ammable vapors
and liquids in the vicinity of the heater�
POWER CONNECTION GUIDELINES
Heat Storm Infrared Heaters are considered to be an appliance�
Each heater and appliance should be on its own circuit�
Plug the heater directly into a wall outlet; do not use extension cords,
surge protectors, or relocatable power taps� This heater is designed
for standard 120-volt outlets and should only be connected to a
proper 2-prong polarized outlet�
Ensure the cord is not under carpeting, covered with rugs,
runners, or similar coverings� Avoid routing it under furniture
or appliances and position it away from high-trafc areas to
prevent tripping hazards�
7
TOOLS NEEDED FOR INSTALLATION
• 3/16” drill bit
• Philips screwdriver
WALL INSTALLATION (REQUIRED)
Missing parts? Email us at cs@heatstorm.com
Use the drilling guide
and a pencil to MARK the
guide holes�
3
Select a suitable wall for
your heater, ensuring there
is at least a 41/2" clearance
between the heater and the
nearby walls, ceiling, and
oor. Additionally, place
the heater in a location
where the cord can reach
an outlet for power�
2
Attach the two anchors to
the bottom of the heater by
sliding them into place�
1
8
Finally, screw in the
remaining two screws into
the bottom base anchor
holes to securely mount the
heater onto the wall�
7
Hang the heater onto
the top two screws�
6
Drill holes using the
3/16” drill bit and insert
the drywall anchors into
the holes�
4
Begin by inserting the top
two screws, leaving a 3/16"
gap to the wall�
5
9
Operations & controls
Turn heater on/off
Press the power icon to alternate between on and off�
Factory reset
Power off heater and allow time for elements to cool� Unplug
and plug in heater� Within 1 minute of plugging in heater, press
and hold on/off icon for until the heater beeps to reset the
heater to factory settings�
Timer
Set the heater run time by tapping on the timer icon
and use the plus and minus icons to change the time (hour
increments)� The time will display on the front of the unit� After
the set run time is over, the heater will automatically turn off�
You can also set on and off timers within the Smart Life app�
Setting the temperature
The default temperature for the heater is 70 °F or 21 °C�
Pressing the + or - icons enters temperature setting mode,
where the thermostat can be adjusted by 1 °F or
1 °C� The display exits this mode after 5 seconds of inactivity,
showing the current ambient temperature�
NOTE: After the heater function or power is turned off, the blower will continue
for several minutes to cool internal components.
10
Selecting Celsius & Fahrenheit
Press the + and - icons at the same time to switch between
Celsius and Fahrenheit�
NOTE: Switching between °C and °F can only be performed using the control
panel on the heater, and is not available using the remote control.
Change working mode
Press the lightning bolt/volume button to toggle between low,
auto, and high working modes�
• Low mode*
Heater operates at 50% power, effectively halving the
wattage. This is benecial for situations where the
breaker tends to trip easily or when heating a small space�
• Auto mode (Eco mode)
Heater runs at full power until it's within 2 degrees of the
set temperature� It then shifts to 50% power to achieve
and maintain the desired temperature� This ensures more
frequent, energy-efcient operation while effectively
maintaining the set temperature�
• High mode*
Heater runs at 100% power until desired
temperature is met�
NOTE: The fan will turn on and off to circulate air. The heater is trying to
determine if the ambient temperature in the room has changed.
*Low and high modes will reach the set temperature, followed by a 2-degree
cooling period before reheating.
Fan only/heat mode
Press and hold the fan icon to toggle between fan only and
heat modes� An indicator light above the icon will illuminate
blue for fan only and red for heat mode�
11
Child lock
Press and hold the lock icon until the heater beeps (about 3
seconds) to engage/disengage child lock� When the child lock
is on a red lock icon will appear and no changes can be made
to the settings until the child lock is turned off�
NOTE: The child lock feature can only be activated using the control panel
on the heater; it is not accessible through the remote control.
Display
Tap on the sun/Wi-Fi symbol to turn the display lights off�
Wi-Fi discovery mode
Press and hold the sun/Wi-Fi symbol for 5 seconds to enable
the Wi-Fi discovery mode (will blink blue)� Refer to page 12
for guidance on connecting to Wi-Fi� The blinking blue light
will turn to a solid blue once Wi-Fi is connected�
Sound
Tap on the volume/thermometer icon to alternate between
sound on/off�
Pair external thermostat
Press and hold the volume/thermometer icon for 5 seconds
to pair the Heat Storm External Thermostat� The light will
start to blink red to show it is in discovery mode� Next, press
and hold the button on the back of the external thermostat for
5 seconds until you hear a beep� The volume/thermometer
indicator light will glow red once the thermostat has been
successfully paired�
12
SMART LIFE APP
Manage your Heat Storm Smart Heater conveniently
anytime and anywhere you desire� With just a tap of your
nger, you can adjust temperatures, create schedules, set a child
lock, and ensure warmth according to your preferences�
Prepare your phone
Enable Wi-Fi and Bluetooth® on your phone� Connect to your phone
to a 2�4 GHz Wi-Fi network� Your phone needs to be connected to the
same Wi-Fi that you want to connect your heater to�
NOTE: for some dual band routers, you may need to manually create a network
dedicated to 2.4 GHz.
Download the Smart Life App
Download the app by scanning the QR code or search
for Smart Life in the App Store or on Google Play� Once
the app is downloaded, sign up, and agree to the User
Agreement and Privacy Policy�
Register with your email, set your password, and create a new home
in the Smart Life app�
CONNECT YOUR HEATER TO WI-FI
The Smart Life app offers multiple methods for Wi-Fi setup� If one
method fails, don't worry —simply move on to the next one�
It’s essential to note that the app might undergo updates over time�
As a result, the app prompts you encounter may differ slightly from
the manual� For the most accurate and up-to-date guidance, follow
the prompts within the app�
Wi-Fi® setup
Need help?
Visit heatstorm.com/wi for video tutorials and helpful tips.
13
EASY CONNECT
*Ensure your phone's Wi-Fi, Bluetooth®, and location functions are all activated.
Choose Wi-Fi
Enter your case-sensitive Wi-Fi network name and password, then
tap “Conrm.” Press "Next" if prompted to reset the heater.
Conguration process
Wait for the connection to be completed� Please be patient, as this
may take a few minutes� The app will notify you that the device was
successfully added� Select “done” to enter the control interface�
3
2
Add device
When the machine is on, press and hold the Wi-Fi/sun button on
the control panel for 5 seconds until the Wi-Fi indicator light begins
ashing slowly. Add the appliance in the app:
i� If a pop-up is displayed, tap "Go to add". If you don't get a pop-
up, tap the plus icon in the top right corner. Select "Add device."
ii� Choose "small home appliance," then nd "Heater (BLE) .
1
Choose Wi-Fi
Enter your case-sensitive Wi-Fi network name and password, then
tap “Conrm.” Press "Next" if it is asking you to reset your heater.
Conguration process
Wait for the connection to be completed� Please be patient, as this
may take a few minutes� The app will notify you that the device was
successfully added� Select “done” to enter the control interface�
4
Conguration mode
Conrm the Wi-Fi indicator light on control panel is ashing
quickly and select "blinking quickly" within the app. Then click on
“Finish network conguration”.
2
Add device
i� When the machine is on, press and hold the Wi-Fi/sun button
on the control panel for 5 seconds until the Wi-Fi indicator light
begins ashing.
ii� In the app, tap the plus icon in the top right corner�
iii� Select “Add device�” Choose “Small home appliance�”
iv� Tap “Heater (Wi-Fi)�”
1
3
MANUAL CONNECT
14
Maintenance
WASHABLE LIFETIME FILTER SYSTEM
Heat Storm Infrared Heaters feature a user-friendly, washable
lifetime lter. It is advised to clean the lter monthly or as necessary.
You can clean the lters with tap water or a vacuum using the
following instructions:
Vacuum method
Gently pass the vacuum wand over the lter cover. Do not remove the
cover or the lter when cleaning your heater with the vacuum.
Water method
1. Locate the two lters on your unit (one on each side).
2. Press both tabs to remove the lter cover and remove the lter,
noting which side of the lter receives air ow into the heater.
3. Once removed, run warm tap water over the lter, the opposite
direction of air ow, until water runs clear. The lter might
excrete some residue, so be cautious not to drip on any
stainable surfaces such as carpeting� You can also soak the
lter in water mixed with a small amount of mild dish soap
(remember to rinse well with clean water after soaking lter).
4. Shake the lter over a sink until excess water is removed and
allow it to drip dry completely before reinstalling�
• DO NOT force or attempt to speed the lter drying process by
using any alternative methods�
• ENSURE that the lter is completely dry before reinstalling.
5. Reinstall the lter and replace cover.
WARNING
For any maintenance other than lter
maintenance, please contact an authorized
service representative�
15
HEATER MALFUNCTION OR DAMAGE
DO NOT operate if the following occurs:
• Heater has a damaged cord or plug�
• After the heater malfunctions�
• Heater has been dropped or damaged in any manner�
Turn off the heater, disconnect the cord, and have heater inspected
by an electrician before reusing�
Discard heater, or return to an authorized service facili ty for
examination and/or repair�
Damaged cord or plug
If the supply cord is damaged, it must be replaced by the
manufacture, its service agent, or similarly qualied persons in
order to avoid a hazard�
QUARTZ ELEMENT REPLACEMENT
The quartz elements are replaceable by an authorized service dealer�
16
Troubleshooting guide
RECALIBRATING YOUR HEATER
If your heater is not working like normal, try resetting it� Heaters
are like other electronics, sometimes they need a reboot (refer to
the factory reset on page 9)� If an issue persists, contact customer
service at 435-752-6611�
FAN
Not blowing air
When powering the heater ON, it does not blow any air at rst. The
initial 15 seconds allow the infrared elements to heat up, ensuring
that when the fan turns on, warm air is circulated into the room�
Not blowing warm air
• Ensure the air inlet is not blocked and the air lter is clean.
If the lter is dirty, clean it.
• The ambient temperature (displayed) is higher than the
ther mostat setting�
• There is something blocking the air ow. Move the object out of
the way of the heater� This is common if the heater is in a closet
or under a desk�
Continuing to blow air when heater is turned off
This is the cool down phase� The heater will run for several
minutes (up to 12) to cool the internal components� This increases
the lifespan of the infrared elements. If the heater did not nish
the cooling procedure when it was unplugged, the fan will blow
immediately when the heater is powered back on�
Heater fails to reach the set temperature and continues to run.
Possible reasons for temperature discrepancies:
1. Ensure clean lters.
2. Address drafty or poorly insulated rooms�
3. Keep doors closed for efcient heating.
4. Place the heater on an interior wall, away from windows�
5. If issues persist, consider the heater's size suitability for
the room� Optimal for spaces between 150-750 sq� ft�, with
primary heating around 150 sq� ft�*
*Square footage recommendations may vary based on home insulation.
17
Placing the heater near objects can impede air circulation in the
room, resulting in uneven temperatures within the same space�
Unplug the unit from the wall outlet for 2 hours� Reconnect the
unit after this period� If the issue persists, contact customer
service at 435-752-6611�
Fan runs for under a minute and then turns off
The fan is turning on to attempt to create air ow within your room.
The heater is trying to determine if the ambient temperature in the
room has changed�
THERMOSTAT
Ambient temperature reading of the heater different then the
reading on my central heating thermostat.
All thermostats vary in their temperature setting� In most cases, the
central heating thermostat is not as accurate as your Heat Storm
thermostat� The location of the temperature censor can also alter the
thermostat reading�
You can calibrate your heater’s thermostat to better match your
cen tral heating thermostat in the Smart Life app�
BURNING PLASTIC SMELL
A light plastic odor is normal for new, unused heaters� If the smell
persists for more than a couple of hours, call customer service at
435-752-6611�
ERROR CODES
EE : Temperature sensor (probe) error, when this code shows, the
heating element and fan are turned off� Unplug heater and check if
the temperature sensor is loose, disconnected, or damaged�
EO : Program setup failure� Unplug and plug in again� If error
persists, the PCBA needs to be replaced�
El: Tip-over error� The heater and fan are turned off� Reactivate
by pressing the on/off icon after repositioning the heater upright�
UH: Incorrect high voltage power supply error� Unplug heater
immediately� Attempt plugging the heater into a different outlet and
ensure it is the sole major appliance on the circuit�
LO: The temperature is less than 16° F (-9 °C)
HI: The temperature is greater than 99° F (37°C)
18
Returns & exchanges
30 DAY RETURN POLICY
Heaters purchased directly from EnergyWise Solutions can receive
a refund of the total sales amount if the following conditions are met
within 30 days:
1. Product is in new condition�
2. Product is packed in the original manufacturers box and
packing material�
3. Original manuals and accessories are included in package�
EXCHANGES & WARRANTY
After 30 days from the purchase date, the buyer is responsible for
all freight/shipping charges associated with exchanges, refunds, or
warranty claims for the purchased product�
1-year limited warranty
The manufacturer warrants this product and included accessories
against defects in materials and workmanship under normal use
for a period of ONE (1) YEAR from the date of retail purchase by the
original end-user purchaser�
EXCLUSIONS AND LIMITATIONS
1. Install and operate the electric heater strictly in accordance
with the provided instructions at all times� Unauthorized
repairs, alterations, willful abuse, accidents, or misuse of the
product will void this warranty�
2. This warranty is exclusive to the original owner, valid only if
the purchase was made through an authorized supplier of the
product, and is non-transferable�
3. The warranty is limited to repairing or replacing defective
parts in material or workmanship� This applies only if the said
part(s) have been exposed to normal conditions of use and
service, conrmed by the manufacturer's inspection.
4. The manufacturer may, at its discretion, fulfill warranty
obligations by refunding the wholesale price of the
defective part(s)�
5. Costs related to installation, labor, construction,
transportation, or any other associated expenses arising
19
from defective part(s), repair, replacement, or otherwise, are
not covered by this warranty� The manufacturer disclaims
responsibility for such costs�
6. The owner/user assumes all risks, including any direct,
indirect, or consequential loss or damage resulting from
product use, except as mandated by law�
7. All other warranties, whether expressed or implied,
pertaining to the product, its components, accessories, or any
manufacturer obligations/liabilities, are expressly excluded�
The manufacturer neither assumes nor authorizes any third
party to assume additional liabilities related to the product sale�
8. The manufacturer neither assumes nor authorizes any third
party to assume on its behalf, any other liabilities with respect
to the sale of the product�
9. The warranties as outlined in this document do not apply to
non-accessories used in conjunction with the installation of
this product�
10. Specic legal rights provided; additional rights may vary
by state� Warranty void if prolonged exposure to dampness,
unauthorized alteration, willful abuse, accident, misuse, or
lack of original purchase receipt�
WARRANTY REDEMPTION
Reach out to Heat Storm customer service at 435-752-6611 during
the warranty period� Please have your sales receipt, purchase
location, and product model information ready� Troubleshooting
support will be offered over the phone� If the issue persists, you
may be requested to email proof of purchase and a photo of the
manufacturer sticker to cs@heatstorm�com�
Replacement parts:
In some cases, we may send you a replacement part along with repair
instructions. This is classied as an authorized repair and does not
void your warranty�
Unit repairs:
If the situation warrants, we will have you send the defective product
to us for inspection� Our technicians will repair the product or provide
a new unit if your heater is deemed irreparable� For units beyond the
30-day return policy, shipping costs are the consumers responsibility�
If interested in our discounted shipping rates, kindly inform your
customer service representative�
Need help?
435-752-6611 cs@heatstorm�com heatstorm�com
