Giant 152ETE Residential Insulated Top Entry Storage Tank User Manual

IMPORTANT

READ THESE INSTRUCTIONS CAREFULLY BEFORE BEGINNING THE INSTALLATION. PROPER

INSTALLATION WILL PROVIDE SAFE AND EFFICIENT SERVICE, AND AVOID NEEDLESS EXPENSE NOT

COVERED BY THE WARRANTY. READ THE PRODUCT WARRANTY CONTAINED IN THIS MANUAL AND

REMEMBER TO FILL OUT AND RETURN TO THE MANUFACTURER ALL RELEVANT WARRANTY CARDS

AND CERTIFICATES. SHOULD YOU HAVE ANY QUESTIONS, PLEASE CONTACT YOUR LOCAL DEALER.

SAVE THIS MANUAL FOR FUTURE REFERENCES.

RESIDENTIAL STORAGE TANK OWNER’S MANUAL

INSTALLATION AND OPERATING INSTRUCTIONS

If the information in these instructions is not

followed exactly, a fire or explosion may result

causing property damage, personal injury, or

death.

• DO NOT remove the access panel before the

power to the storage tank is turned “OFF”.

• DO NOT attempt to repair or replace any of the

electrical components installed on the storage

tank before the power to the storage tank is turned

“OFF”.

• DO NOT use the storage tank on a voltage other

than that specified on the rating plate.

• DO NOT connect the power supply wiring to

anywhere other than the main power connection

on the storage tank.

• DO NOT turn on the power to the storage tank

unless it is completely filled with water.

• DO NOT drain the storage tank unless the power

to the storage tank has been turned “OFF”.

• DO NOT store or use gasoline or other flammable

vapours and liquids in the vicinity of this or any

other appliance.

WHAT TO DO IF YOU SMELL SMOKE

• Immediately turn “OFF” the power to the storage tank.

• If after turning “OFF” the power the smoke continues,

call your local fire department.

• When the smoke has stopped, call a qualified service

technician to identify and repair the problem.

For your records, write the model and serial number here:

Model # ___________________________________

Serial # ____________________________________

GI-IM007En-1023

54000084

TABLE OF CONTENTS

Safety Information ............................................................................................................................................ 2

Installation Instructions ................................................................................................................................... 3

Location ...................................................................................................................................................... 3

Water Piping ............................................................................................................................................... 3

Temperature & Pressure-Relief Valve ........................................................................................................ 3

Pressure Build-up in a Water System ........................................................................................................ 4

Filling the Storage Tank .............................................................................................................................. 4

Electrical Connections ................................................................................................................................ 4

Insulation Blankets .................................................................................................................................... 4

Installation Checklist .................................................................................................................................. 5

Operating Instructions ..................................................................................................................................... 5

Starting the Storage Tank ......................................................................................................................... 5

Start-up Procedure ..................................................................................................................................... 5

Water Temperature Regulation .................................................................................................................. 5

General Maintenance ....................................................................................................................................... 6

Condensation .............................................................................................................................................. 6

Thermostat Replacement ........................................................................................................................... 6

Temperature and Pressure-Relief Valve .................................................................................................... 6

Anode...........................................................................................................................................................6

Draining the storage tank ........................................................................................................................... 7

Vacation ....................................................................................................................................................... 7

Getting service for your storage tank ......................................................................................................... 7

Replacement parts ........................................................................................................................................... 8

Models dimensions .......................................................................................................................................... 9

Warranty .......................................................................................................................................................... 10

SAFETY INFORMATION

Your safety and the safety of others is extremely important during the installation, operation, and

servicing of this storage tank. Many safety-related messages have been provided in this manual

and on your storage tank. Always read and obey all safety messages. These messages will point

out the potential hazard, tell you how to reduce the risk of injury, and tell you what will happen if

the instructions are not followed.

This is the safety alert symbol. This symbol alerts you to potential hazards that

can kill or hurt you and others. All safety messages will follow the safety alert

symbol and either the word “DANGER” or “WARNING”.

Serious injury or death can occur if you do not follow the

instructions immediately.

Serious injury or death can occur if you do not follow

the instructions.

DO NOT use this storage tank if any part has been under water. Immediately call a qualified service technician

to inspect the storage tank and to replace any part of the control system which has been under water. Failure

to follow this instruction can result in property damage, personal injury, or death.

IMPORTANT

These instructions have been written as a guide for the proper installation and operation of your storage tank, and

the manufacturer of this storage tank will not accept any liability where these instructions have not been followed.

However, for your safety and to avoid damage caused by improper installation, this storage tank must be installed by

a Certified Licensed Professional, and meet all local codes or, in the absence of local codes, CSA C22.1 Canadian

Electrical Code, in Canada, and/or the National Electrical Code, ANSI/NFPA 70, in the United States.

Before proceeding with the installation instructions:

1) Inspect the storage tank and its component parts for possible damage.

DO NOT

install or attempt to repair any

damaged component parts. If you detect any damage, contact the dealer where the storage tank was purchased

or the manufacturer listed on the warranty card.

2) Verify that the voltage being supplied corresponds to that which is marked on the storage tank rating plate.

INSTALLATION INSTRUCTIONS

This series of storage tanks are available in 30, 40, or 60

gallon sizes.They have been designed to supply hot water

for domestic use when combined with a tankless coil boiler

or other water heating source. Each storage tank comes with

a factory installed thermostat. The thermostat is pre-wired for

connection to a circulator pump which does not come with the

unit. Use only a bronze body model pump rated for 110 or 120

volts. The pump must be installed in accordance with the pump

manufacturer instructions.

Location

This storage tank should be located as close as possible to a

power supply and to the main use of hot water. This location

must not be subject to freezing temperatures. The storage tank

should be positioned so that the access panels can be

removed for inspection, adjustment, and servicing of the

thermostats. The drain valve must also be accessible. The

storage tank must be located close to a suitable free-flowing

floor drain. Where a floor drain is not adjacent to the storage

tank, a suitable drain pan must be installed under the storage

tank. This drain pan should be at least four (4) inches (10.2 cm)

larger than the diameter of the storage tank, and at least one

(1) inch (2.5 cm) deep providing access to the drain valve. This

pan must be piped to a suitable drain to prevent damage to

property in the event of a water leak from the piping, the relief

valve, or the storage tank.

Sooner or later, all storage tanks leak. The manufacturer,

based on national building codes has given the neces

sary advice to prevent damage to the building. Under no

circumstances is the manufacturer to be held liable for

any water damage in connection with this storage tank.

Should this storage tank be installed on carpeting, such

carpeting must be protected by a wood or metal panel

beneath the storage tank. This panel must extend at least

three (3) inches (7.6 cm) beyond the width and depth of the

storage tank. Should the storage tank be installed in an alcove

or closet, the entire floor area must be covered by the panel.

Water Piping

Refer to Figure 1 for a typical single storage tank piping

layout and Figure 2 for a typical multiple storage tank

piping layout.

Use of these layouts should provide a trouble free

installation for the lifespan of the storage tank. Before making

the plumbing connections, locate the COLD water inlet and the

HOT water outlet. These fittings are both

/4” NPT male thread.

Female NPT fittings must be used during the installation. Make

sure that the dip tube is installed in the cold water inlet. Install

a shut-off valve close to the storage tank in the cold water line.

It is recommended that unions be installed in the cold and hot

water lines so that the storage tank can be easily disconnected,

if servicing is required.

When assembling the hot and cold piping to the storage tank,

use Teflon™ tape insuring to install clockwise and covering all

threads or a good food grade of pipe joint compound, and ensure

all fittings are tight. DO NOT APPLY HEAT TO THESE

FITTINGS when making sweat connections to the storage

tank. Sweat tubing to threaded adaptors before connecting to the

storage tank. IT IS IMPERATIVE THAT NO HEAT BE

APPLIED to the cold water inlet, as it contains a non-metallic

dip tube. This will result in premature failure of the

fittings, which is not covered by the warranty.

Temperature and Pressure-Relief Valve

To protect from excessive pressure and/or temperature, a

temperature and pressure-relief valve that meets the

requirements of the Standard for Relief Valves and Automatic

Gas Shut-Off Devices for Hot Water Supply Systems, CSA

4.4, in Canada, and ANSI Z21.22, in the United States

MUST BE installed by the installer when it has not been

DO NOT plug the temperature and pressure-relief

valve or its discharge line. DO NOT remove the relief

valve. Make sure the relief valve is properly sized for the

storage tank. If the relief valve continuously discharges

water, call a qualified service technician to correct the

problem. Failure to follow these instructions can result

in property damage, personal injury, or death.

Circulator

Pump

T&P Valve

Hot

Combination

Return &

Drain Valve

STORAGE

TANK

Check Valve

Expansion

Tank Optional

Hot

Tankless

Coil Boiler

Pressure Regulator

Optional

Cold

Pompe

circulatrice

Soupape de

sûreté (T&P)

Chaud

Robinet de

vidange et de

renvoi combiné

RÉSERVOIR

D'ENTREPOSAGE

Clapet

de retenue

Réservoir

d'expansion optionnel

Chaud

Chaudière

à serpentin

Régulateur de

pression optionnel

Froid

Figure 1

Circulator

Pump

T&P Valve

Hot

STORAGE

TANK

T&P Valve

Hot

Tankless

Coil Boiler

Cold

Expansion Tank

Optional

Pressure Regulator

Optional

Check Valve

Circulator

Pump

STORAGE

TANK

Combination

Return & Drain Valve

Hot

Pompe

circulatrice

Soupape de

sûreté (T&P)

Chaud

RÉSERVOIR

D'ENTREPOSAGE

Soupape de

sûreté (T&P)

Chaud

Chaudière

à serpentin

Froid

Réservoir

d'expansion

optionnel

Régulateur de

pression optionnel

Clapet

de retenue

Pompe

circulatrice

RÉSERVOIR

D'ENTREPOSAGE

Robinet de vidange

et de renvoi combiné

Chaud

Figure 2

The water heating source piping and components con-

nected to the storage tank must be suitable for potable

water use. Toxic chemicals such as those used for boiler

treatment must not be introduced into the storage tank.

factory installed. The relief valve should have a maximum set

pressure that does not exceed the hydrostatic working

pressure of the storage tank (150 psi = 1,035 kPa). It should

never be plugged or removed from the opening marked for it

on the storage tank.

Should this relief valve need to be replaced, use only a new

temperature and pressure-relief valve. Never install an old or

existing relief valve, as it may be damaged or inadequate for

the working requirements of the new storage tank. This new

relief valve must meet all local codes or, at a minimum, the

requirements listed above. Never install another type of valve

between the relief valve and the storage tank.

A discharge line must be installed into the relief valve. The

discharge line:

• Must not be smaller than the outlet pipe size of the relief valve.

• Must not terminate less than six (6) inches (15.2 cm) and not

more than twelve (12) inches (30.5 cm) above a floor drain.

• Must not be restricted in any way. Do not thread, cap, or in any

way restrict the end of this outlet.

• Must be of a material capable of withstanding 210°F (99°C)

without distortion.

• Must be installed to allow complete drainage of the relief valve

and discharge line.

• Must terminate over an adequate free-flowing drain.

Pressure Build-up in a Water System

When the storage tank operates, the heated water expands

creating a pressure build-up. This is a natural function

and is one of the reasons for installing a temperature and

pressure-relief valve. If the cold water supply line has a

built-in water meter, check valve, or pressure-reducing

valve, a suitable expansion tank must be installed to prevent

pressure build-up or water hammer effect, otherwise the

warranty is void (see Figure 1 and 2). An indication of

pressure build-up is frequent discharges of water from the relief

valve. If the relief valve discharges water on a continuous

basis, it may indicate a malfunction of the relief valve, and

a qualified service technician must be called to have the

system checked, and the problem corrected.

Filling the Storage Tank

Check that all of the water piping connections have been

made. To fill the storage tank:

1) Make sure that the storage tank drain valve is closed by

turning the knob clockwise

2) Open the cold water supply manual shut-off valve. This

valve must remain open, as long as the storage tank is in

use. Never operate the storage tank with the cold water

supply manual shut-off valve closed.

3) To make sure the storage tank is completely filled with water,

open all of the hot water faucets in the house to let the air

out of the storage tank and plumbing system. Leave the

faucets open until a constant flow of water is obtained.

4) Check all of the plumbing connections to make sure

there are no leaks.

Electrical Connections

This storage tank uses an external electrical source for

power. It must be electrically grounded in accordance

with all local codes or, in the absence of local codes, CSA

C22.1 Canadian Electrical Code, in Canada, and/or the

National Electrical Code, ANSI/NFPA 70, in the United

States. Failure to properly ground this storage tank can

result in property damage, personal injury, or death.

1) Wire the power supply (110/120 volts / 60 Hz) onto the

power supply connection on the side of the storage tank.

2) The thermostat is rated for a maximum inductive

current of 7 FLA at 120 VAC. Do not exceed this

rating for the circuit.

3) Connect the circulator pump in series with the

thermostat as shown in Figure 3.

A ground wire must be supplied from the ground

connection at the service panel to the ground screw

at the junction box.

4) Do not install or connect any electrical heating

elements to this tank.

Insulation Blankets

The manufacturer’s warranty does not cover any damage

or defect caused by installation, attachment, or use of

any type of energy saving or other unapproved devices

(other than those authorized by the manufacturer)

into, onto, or in conjunction with the storage tank. The

manufacturer will not accept any liability for loss or injury

resulting from the use of such unauthorized devices.

The use of unauthorized energy saving devices may

shorten the lifespan of the storage tank and may result

in property damage, personal injury, or death.

NEVER operate the storage tank unless it is completely

filled with water. Failure to follow this instruction can result

in premature failure of the storage tank and its component

parts that is not covered by the warranty.

INSTALLATION INSTRUCTIONS

Figure 3

Insulation blankets for external use on storage tanks are

not necessary. If local codes require the application of an

external insulation blanket to this storage tank, pay careful

attention to the following so as not to restrict the proper

function and operation of the storage tank:

DO NOT cover the operating or warning labels attached

to the storage tank or attempt to relocate them on the

exterior of insulation blanket.

DO NOT cover the access panel or temperature and

pressure-relief valve. Inspect the insulation blanket

frequently.

Installation Checklist

Starting the Storage Tank

Before turning on the power to your storage

tank, make sure that you have read and

understood all of the instructions and

warnings in this manual and on your

storage tank. If you have any questions

about turning on your storage tank,

immediately contact a qualified installer,

service agency, or the local electric utility.

DO NOT turn “ON” the power to this storage tank if:

• It is not completely filled with water.

• The power supply voltage does not match the voltage listed

on the rating plate.

• Gasoline or other flammable vapours and liquids have been

stored in the vicinity of the storage tank.

Failure to follow these instructions can result in property

damage, personal injury, or death.

Start-up Procedure

1) Have you filled out the installation checklist?

2) Is the thermostat adjusted to your desired temperature

(factory set at 140°F [60°C])?

3) Turn on the breaker at the main service panel.

4) Make sure that the fuse box (if one exists) next to the

storage tank is pushed to “ON”.

5) If you smell smoke, refer to above smoke warning.

6) Wait one (1) hour. At this time, hot water should be

available at the faucet.

7) If after one (1) hour you do not have any hot water, check

that all fuses and breakers are in working condition and

the boiler is operational.

8) Wait for another hour. If at this time you still do not have

any hot water, call a qualified service technician.

NOTE: If after one (1) hour you receive only a very small

amount of hot water, check that the plumbing connections are

not reversed.

Water Temperature Regulation

Location

• Is the storage tank located close to

the main use of hot water?........................................ ❏

• Is the storage tank protected from freezing

temperatures?............................................................. ❏

• Has a drain pan been installed

and piped to a free-flowing drain?.............................. ❏

Water Piping

• Is the dip tube installed in the cold water inlet?.........

❏

• Has a temperature and pressure-relief valve

been installed?............................................................ ❏

• Does this valve have a discharge line installed,

and is it piped to a free-flowing drain?....................... ❏

• Have all the plumbing connections been

properly installed, and are they leak free?................. ❏

• Is the storage tank completely filled with water?....... ❏

Wiring

• Does the power supply voltage match the voltage

indicated on the storage tank rating plate?................ ❏

•

Has the correct size of wire and fusing or circuit

breaker been used to supply the storage tank

with power?

....................................................................... ❏

• Is the storage tank electrically grounded?................

❏

• Have the electrical connections been checked,

and are they secure ?...............................................

❏

OPERATING INSTRUCTIONS

The thermostat is factory set at 140°F (60°C) for Canadian

models and 125°F (52°C) for US models.

To adjust the temperature on the thermostat:

1) Turn “OFF” the power to the storage tank.

2) Remove the access panel and the insulation. On US

models DO NOT remove the thermostat protective cover.

3) Using a small flat-head screwdriver, turn the thermostat

dial to the desired temperature.

4) Replace the insulation and the access panel before

turning “ON” the power to the storage tank.

Condensation

Condensation can form on the surface of the storage tank:

When the storage tank is filled with cold water for the first

time.

2) If the storage tank has been undersized.

3) When large amounts of hot water are drawn from the

storage tank in a short period of time, and the refill water

is very cold.

This condition is not uncommon and must never be misin

terpreted as a leaking tank. It will disappear once the water

becomes heated.

Because of the large amounts of water that can condense,

it is very important that a drain pan be installed under the

storage tank. Under no circumstances is the manufac

turer to be held liable for any water damage, in connec-

tion with this storage tank. If the problem does not go

away and water continues to drip after the storage tank has

heated up, check all of the plumbing connections to make

sure they are not leaking.

Thermostat Replacement

Replacing the Thermostat

1) Turn “OFF” the power to the storage tank.

2) Remove the lower access cover and the insulation.

3) Disconnect the wires from the thermostat terminals.

4) Lift the thermostat bracket arms and slide the thermo

stat up to remove it.

5) Replace the thermostat with a new one of the same

manufacturer and type.

6) Reconnect the wires on the thermostat terminals

referring to the corresponding wiring diagram in Figure 3.

7) Set the thermostat to the desired temperature (see

Water Temperature Regulation).

8) Replace the insulation and access panel before turning

“ON” the power to the storage tank.

Temperature and Pressure-Relief Valve

Manually operate the temperature and pressure-relief valve

at least once a year, standing clear of the outlet to avoid

being burned. Lift and release the operating lever on the

valve to make it operate freely. If, after manually operating

the valve, it fails to completely reset itself and continues to

discharge water, replace it with a new one.

Anode

This storage tank is equipped with a magnesium anode that

is designed to prolong the life of the glass-lined tank. The

anode is slowly consumed, protecting the glass-lined tank

from corrosion. The anode should be inspected every two

(2) years. If more than half of the anode has been con

sumed, it should be replaced. Instructions on how to

change the anode can be obtained from the manufacturer.

The life expectancy of the storage tank is reduced where a

water softener is introduced to fight hard water. The sodium

salts added by a softener make the water extremely conduc

tive, therefore, the anode is consumed more rapidly. Under

these conditions, the anode should be inspected every year.

In certain water conditions, the anode will react with the

water, producing discoloured or smelly water. The most com

mon complaint is hot water that smells like rotten eggs. This

phenomenon is the result of the reaction between the anode

and hydrogen sulfide gas dissolved in the water, which

occurs frequently in well systems. This problem can usually

be eliminated or reduced by changing the anode to a type

more suitable for these conditions (aluminum anode) and by

chlorinating the storage tank and plumbing system. If the

problem persists, special filtration equipment may be

required. Under no circumstances is the anode to be

removed from the storage tank on a permanent basis.

Removal of the anode will lead to premature failure of the

storage tank and will void the warranty.

Hydrogen gas can be produced in a hot water system that

has not been used for a long period of time (generally two

[2] weeks or more). HYDROGEN GAS IS EXTREMELY

FLAMMABLE. It is highly recommended to open the hot

water faucet in the kitchen for several minutes before you

use any electrical appliances connected to the hot water

system, such as a dishwasher or washing machine. If

hydrogen gas is present, there will be an unusual sound,

such as air escaping through the pipe, as the hot water

faucet is opened. DO NOT smoke or introduce an open

flame near the faucet when it is opened.

GENERAL MAINTENANCE

Before attempting to repair or replace any of the electrical

components on this storage tank, turn “OFF” the power to

the storage tank. Failure to do so could result in electrical

shock and/or property damage, personal injury, or death.

The higher the setting, the greater the risk of scalding. Hot

water can cause third degree burns in under one (1) second

at 160°F (71°C), in five (5) seconds at 140°F (60°C), and in

thirty (30) seconds at 130°F (54°C). In households where

there are children, physically challenged individuals, or

elderly persons, mixing valves for point of use are necessary

as means of reducing the scalding potential of hot water.

Draining the storage tank

Drain a pail of water through the drain valve at least once a

year. This will remove excess sediment from the bottom of

the tank. This sediment, if allowed to accumulate, will

reduce the efficiency and the lifespan of the tank.

To completely drain the storage tank:

1) Turn “OFF” the power to the storage tank.

2) Close the cold water supply manual shut-off valve.

3) Connect one end of a garden hose to the storage tank

drain valve and put the other end next to a free-flowing

drain.

4) Open the drain valve by turning the knob counterclock

wise .

5) Open a hot water faucet to allow air into the system.

Vacation

If you are planning a vacation or other prolonged absence,

it is highly recommended to turn “OFF” the power to the

storage tank and the cold water supply to the storage tank.

This will save energy, protect against property damage in

the event the storage tank leaks, and prevent the build-up

of hydrogen gas. If the storage tank and piping are exposed

to freezing temperatures, they should both be drained.

Remember to check the storage tank thoroughly after it has

been shut off for an extended period of time before putting

it back in operation. Make sure that the storage tank is

completely full of water, and that the cold water supply

manual shut-off valve is open, before turning “ON” the

power to the storage tank.

Getting service for your storage tank

1) Contact the installer of the storage tank.

2) Contact the manufacturer’s Customer Service

Department by e-mail at [email protected] or by

telephone at 1-800-363-9354 (option 1). To help serve

you in a quick and efficient manner, always have the

following information ready:

a) Model number.

b) Serial number.

c) Date of installation.

d) Where the storage tank was purchased.

e) Complete address where the storage

tank is installed.

f) A description of the problem.

GENERAL MAINTENANCE

REPLACEMENT PARTS

I.D. Part # Description

Use with

Models

1 TH30X006 Thermostat / High limit assembly All

1a TH3ZX001 High limit with manual reset All

1b TH3ZX004 Thermostat All

2 99001204-A Twist-Lock Flange All

3 18G0003 Square flange gasket All

4 16000011-A Inlet nipple All

5 DV3Z5000 Brass combination Inlet / Drain valve All

6 18G0001 Thermostat bracket All

7 45000026-A Hexagonal head screw All

8 99000061-A Access doors All

9 99001203-A Chrome plated Square flange All

22002280-A

22001405-A

22001525-A

Dip tube

142

152

172

MS145280

MS145410

MS145510

Magnesium anode

142

152

172

12 16000015-A

Di-electric outlet nipple

(3 ½” X ¾”)

All

13 SV0Z4220

Temperature and pressure

relief valve

All

14 19000009-A Overflow tube with elbow (90°) All

MODELS DIMENSIONS

DIMENSIONS inches (cm)

Models

A B C D E

142ETE-9G7M

(56) 36

⁄4 (92) 2

⁄8 (5)

45°

4 (10)

152ETE-9G7M

(56) 49

⁄4 (125) 2

⁄8 (5)

45°

4 (10)

172ETE-9G7M

(61) 60 (152) 2

⁄8 (5)

45°

4 (10)

STANDARD BASIC LIMITED WARRANTY

ON RESIDENTIAL ELECTRIC, GAS-FIRED WATER HEATERS AND STORAGE TANKS

(Hereunder referred to as “Unit” or “Equipment”)

GENERAL

The manufacturer warrants that, subject to verification of your warranty

claim within the warranty period described below, the necessary

corrective actions will be taken to either repair or replace the defective

unit or component part subject to the terms and conditions outlined in

this document. Furthermore, any replacement unit or component part

supplied under warranty will carry only the warranty remaining portion,

based on the original unit installation date. However, the warranty is

limited to one (1) replacement unit. If due to some unusual circumstance,

a replacement unit or component part is found to be defective by our

inspection department, another unit or component part will be provided

in order to fulfill the obligation of the original warranty. This warranty

applies only to the original owner that purchased the unit, to the unit

original installation location, and it is not transferable. In order to benefit

from this warranty, the warranty reply card must be completed and sent

back to GIANT within forty-five (45) days of the unit purchase date,

otherwise the warranty will be as follows: SIX (6) years (for a residential

water heater in a family dwelling), FIVE (5) years (for a storage tank in a

family dwelling) and ONE (1) year (for any installation other than a family

dwelling) from the manufacturing date, without exception.

THE INNER TANK

If the warranty card is returned within the applicable time frame and the

inner tank leaks within the shorter of the two following periods: SIX (6)

years after the original installation date or NINETY (90)

months after

the manufacturing date, whichever comes first, a replacement unit will be

provided to the original unit owner. Use of the equipment for purposes

other than for a family dwelling limits the warranty to ONE (1) year.

Exceptions:

: Or FIVE (5) years for storage tanks

: Or SEVENTY-EIGHT (78) months for storage tanks

COMPONENT PARTS

If any component part is found to be defective within ONE (1) year from

the original installation date, provided said defective part is an in-house

factory made piece or an original factory approved OEM piece, the

manufacturer will provide a replacement part after the receipt and testing

of such part.

THIS WARRANTY DOES NOT APPLY IN THE FOLLOWING CASES:

1) To defects or malfunctions resulting from failure to properly install,

operate, or maintain the unit in accordance with the Owner’s Manual.

2) If the installation does not comply with CSA Standards, in particular,

but not limited to, the existing CSA-C652 Standard

(Installation of

Electric Storage Tank and Heat Pump Water Heaters for Residential

Use)

, CSA-B149.1

(Natural gas and propane installation code)

as well

as any other existing codes or standards, local regulations CSA-C22.1

(Canadian Electrical Code)

, and good practices.

3) To any damage or failure caused by abuse, fire, floods, freezing, or other

acts of God.

4) To any damage or failure caused by operating the unit without an

approved temperature & pressure-relief valve having been installed.

5) To any damage or failure caused by powering any energy source while

the equipment is empty or partially empty or contains sediment build-

up resulting in dry firing of the heating elements.

6) To any damage or failure caused by connecting the unit to any other

source of energy not approved by GIANT or by operating the

equipment for other use than with potable water without any additives

such as salt, chlorine, or chemicals other than those added for the

purpose of rendering the water fit to drink.

7) To any damage or failure caused by the removal of the anode and/or

by not assuring that there is a working anode in the unit at all times.

‘‘All anodes must be checked at least once every two (2)

years & replaced, if necessary’’. The installation of an anode that

does not comply with the requirements of the existing CSA-C309

Standard

(Performance Requirements for Glass-Lined Storage Tanks

for Household Hot Water Service),

particularly in regards to the

manufacturing, installation, and composition of the replacement anode,

will instantly void the warranty. The same applies, but is not limited to,

the non-compliance of the CSA-C191, CSA-C22.2, and CSA-B149.1

Standards.

8) To any damage or failure caused by the use of the unit with a water

softener if the magnesium anode has not been replaced by an aluminum

anode approved by GIANT, as well as the addition of zinc pellets.

9) To any damage or failure caused by having affixed to the unit any

non-factory made or factory approved replacement part(s), such as

elements, controls, dip-tubes, anode, induced-current anode, relief

valves, etc.

10) To any damage caused by not having the unit installed adjacent to a free-

flowing drain or in a pan or basin connected to such free-flowing drain.

11) For all equipment operated at water temperatures exceeding the

maximum operating setting of the thermostat and/or the high limit

control, at a pressure exceeding the one listed on the rating plate, for

equipment subject to a water-hammer effect that reverses the bottom

of the tank, units that are installed in a closed-looped system without

any adequate expansion tank

being installed as well as equipment

installed in a system equipped with a backflow preventer, a pressure-

reducing valve, or any other device, such as a check valve, without an

adequate expansion tank

being installed.

: Or any other method accepted by the competent authority.

12) To any unit drained for wintering purposes.

13) To any performance issue caused by the poor selection of equipment,

power supply, wiring, or fuse / breaker.

14) To any unit from which the rating plate has been removed or altered.

15) To any break or damage caused by a water-hammer effect coming

from, but not limited to, a quick-closing valve, a solenoid valve, or

any other valves without an adequate pre-fabricated expansion tank

being installed in compliance with existing codes, standards, and good

practices.

16) To any issue caused by the installation of water connections not

compatible with the equipment inlet and outlet ‘‘NPT’’ connections.

17) To any unit installed outside of Canada or the United States.

SERVICE LABOUR RESPONSIBILITY

This warranty does not cover any labour expense for diagnostic, service,

removal, or re-installation of a replacement unit. All such expenses are the

responsibility of the unit owner.

SHIPPING COSTS

If a unit or component part is deemed to be replaced, the manufacturer

will pay the transportation costs to ship said replacement unit or part to

a convenient authorized distributor or retailer of our choice. The unit

owner must pay for any local cartage including the cost of returning the

replaced unit or component part to the authorized distributor or retailer.

CLAIM PROCEDURE

Any claim covered by the warranty must be made to GIANT within a

maximum of thirty (30) days from the date the defect is first discovered.

Failure to provide a written notice for such defect to the manufacturer

within the allocated time frame will void the warranty. Any claim for

warranty service should be made with your contractor, wholesaler, or

retailer from whom the unit was purchased. In turn, said contractor,

wholesaler, or retailer will contact the manufacturer. If this procedure

cannot be followed, please contact a local contractor, wholesaler, or

retailer distributing our products. For further warranty information,

please call our customer service department at (514) 645-8893 or

1-800-363-9354, option 1. In order to answer your call promptly, prior

to calling the factory, please make sure to have handy the unit model

and serial number that is found on the rating plate, on the side of the

unit. Proof of purchase showing the date and name of the business from

whom the unit was purchased is mandatory if the manufacturing date goes

beyond the warranty period offered by the manufacturer.

If an exact replacement unit is unavailable for whatever reason such as,

but not limited to, changes in government standards, the manufacturer

agrees to provide a unit or component part with comparable features.

If government regulations or industry standards require the replacement

unit or component part to have features not found on the defective unit

or component part, the unit owner will be charged the difference in price

associated with these required features. If such owner pays the difference

in price for these required features, they will benefit from a complete new

Standard Basic Limited Warranty for the replacement unit.

MISCELLANEOUS

No one is authorized to modify any conditions of this actual warranty.

The manufacturer will not honour any other warranty of any kind other

than what is offered. No claims for incidental or consequential damage

(including damage from leakage) will be accepted. If the warranty card is not

returned to us, a proof of purchase showing the name, date, and location

of the original point of purchase is mandatory to process any warranty

claim. Failure to provide such documentation will result in the lesser of

the warranty periods being offered, as stated in the ‘‘GENERAL’’ section.

In order to avoid any confusion and/or disputes, we suggest that

the warranty card be completed and returned to us no later than

forty-five (45) days after installation.

EXTENDED WARRANTY

For information concerning options for additional warranties on our

residential electric, gas-fired water heaters and storage tanks, contact your

local licensed plumber, an authorized retailer, or GIANT.

STANDARD BASIC LIMITED WARRANTY FOR U.S. INSTALLATIONS