Item No. 2350109-1 Rev 04/11
English
Operator’s Manual
Cayenne
®
Heat ‘n serve
4/3 reCtangular retHermalizer
Thank you for purchasing this Vollrath equipment. Before operating the equipment, read and familiarize yourself with the following operating
and safety instructions. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE. Save the original box and packaging. Use this
packaging to ship the equipment if repairs are needed.
item Description voltage Watts amps Plug
72050 T43R Countertop without Drain 120 1600 13.3 5-15P
72051 TD43R Countertop with Drain 120 1600 13.3 5-15P
72788 T43R Countertop without Drain 120 1600 13.3 5-15P
72055 T43R Countertop without Drain (Canada Only) 120 1600 13.3 5-20P
72056 TD43R Countertop with Drain (Canada Only) 120 1600 13.3 5-20P
72109 TD43R DI Drop-In with Drain 120 1600 13.3 5-15P
72112 TD43R DI Drop-In with Drain 240 1600 7.7 6-20P
72111 TD43R DI Drop-In with Drain (Canada Only) 120 1600 7.7 5-20P
Countertop Warming and display
OperatOr’s Manual
2
Features and Controls
a
B
C
F
D
e
Figure 1. Features and Controls for Countertop Model.
B
C
F
D
e
g
g
g
Figure 2. Features and Controls for Drop-in Models.
a
On/OFF sWiTCh. Switches the equipment power ON or OFF. A light
illuminates when the equipment power is on.
B
hEAT COnTROl. Used to set or adjust the temperature of the well.
The higher the number the higher the temperature, the lower the
number the lower the temperature. On drop-in models this is also the
ON/OFF switch.
C
POWER lighT. Illuminates when power is switched on to the unit.
D
lOW WATER lighT. Illuminates when the well needs water added. If
the light illuminates during operation, clean fresh water must be added
to the well.
e
DRAin VAlVE (some models). Used to drain water from the well.
F
WATER lEVEl MARKs. Indicates the correct water level.
g
ThUMBsCREWs. Used to secure the unit to the counter.
saFety PreCautions
To ensure safe operation, read the following statements and
understand their meaning. Please read carefully.
Warning
Warning is used to indicate the presence of a hazard that can cause
severe personal injury, death, or substantial property damage if the
warning is ignored.
CautiOn
Caution is used to indicate the presence of a hazard that will or can
cause minor personal injury or property damage if the caution is
ignored.
nOTE
Note is used to notify people of installation, operation, or
maintenance information that is important but not hazard-related.
For Your safety!
These precautions should be followed at all times. Failure to follow
these precautions could result in injury to yourself and others.
To reduce risk of injury or damage to the equipment:
Use only grounded electrical outlets matching the nameplate rated
voltage.
Use equipment in a at, level position.
Do not use an extension cord with this equipment. Do not plug this
equipment into a power strip or multi-outlet power cord.
Unplug equipment, turn off and let it cool before cleaning or moving.
Unplug equipment when not in use.
Do not operate without water.
Do not spray controls or outside of equipment with liquids or cleaning
agents.
Do not clean equipment with steel wool.
Keep equipment and power cord away from open ames, electric
burners or excessive heat.
Do not operate unattended.
Do not operate equipment in public areas and/or around children.
Do not operate if equipment has been damaged or is malfunctioning in
any way.
FunCtion and PurPose
This equipment is intended to rethermalize containers of refrigerated,
previously cooked food and hold containers of hot food at safe serving
temperatures. This equipment is not intended or designed to cook raw
food product. Before using this equipment it must be cleaned and dried
thoroughly. This equipment is not intended for household, industrial or
laboratory use.
unPaCking the equiPment and initial setuP
When no longer needed, dispose of all packaging and materials in an
environmentally responsible manner.
1. Remove all packing material and tape, as well as any protective plastic
from the equipment.
2. Clean any glue residue left over from the plastic or tape.
3. Place the equipment in the desired location.
4. For installation of drop-in units see Appendix A.
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3
English
OperatOr’s Manual
oPeration
Warning
Electrical shock hazard.
Keep water and other liquids from entering the
inside of the unit. Liquid inside the unit could cause
an electrical shock. Do not damaged power cord.
Do not over ll wells, pans or trays. Liquid could contact the
electrical components and cause a short circuit or an electrical
shock. Unplug unit before performing service, draining or removing
spillage pans and trays. Do not spray water or cleaning products.
Do not use a power cord that has been modied or damaged.
Warning
Burn hazard.
Do not touch hot food, liquid or heating surfaces
while equipment is heating or operating.
Hot surfaces, steam and food can burn skin. Allow the hot surfaces
to cool before handling. Do not drop or spill water onto the cooking
surface as it can spray or splatter.
1. Fill the well to the correct level water mark (F) with clean fresh water.
Correct level is about 1” (2.5 CM) of water. Do not over ll. See Figure 1.
2. Plug electrical power cord into a grounded outlet matching the nameplate
rated voltage.
nOTE:
if using fractional size pans, adapter bars must be used to keep steam
from escaping from between pans.
Rethermalizing refrigerated food that has been previously
cooked:
1. Preheat the water in the wells by covering wells with empty food
containers or covers, and then turning the unit ON and setting the heat
control (B) to the maximum heat setting. Preheat for 15 minutes.
2. Place covered container(s) of chilled food product to be rethermalized
into equipment. See food safety precautionary note.
3. During the rethermalization process, monitor food temperatures closely
for food safety.
nOTE:
To reach the required safe food temperature as quickly as possible, do
not add water or remove food pan during the rethermalization process.
4. Reduce heat setting to a level that will maintain a safe holding
temperature and maintain food quality. See food safety precautionary
note.
Food safety Precautionary note:
Monitor food temperature closely for food safety. The United states
Public health service recommends that hot food be held at a minimum
of 140 ºF (60 ºC) to help prevent bacteria growth. Maintain correct water
level and temperature setting. Periodically remove food container and
check the water level. Add water if needed.
hot Food holding:
1. Preheat the water in the wells by covering wells with empty food
containers or covers, and then turning the unit ON and setting the heat
control (B) to the maximum heat setting. Preheat for 15 minutes.
2. Place container of hot food product, above 140 °F (60 °C), into
preheated equipment.
3. Reduce heat setting to a level that will maintain a safe holding
temperature and maintain food quality. See food safety precautionary
note.
During operation:
4. Maintain water level at or near water level mark. Periodically
(approximately 2 hours) remove the container of food and check the
water level. Add hot water if needed. Some models are equipped with a
low water indicator light (B) that illuminates when the water level is low.
When nished using the equipment:
1. Turn the heat control (B) to lowest setting, turn the power switch (A) to
the OFF position and unplug unit. When removing hot food containers
from unit use gloves, mitts or pot holders to protect hands.
2. Allow the unit and water to cool completely.
3. Place a suitable container directly under the drain valve (E) or over a
oor drain. Turn the open/close lever to the open position monitoring the
ow of liquid going into the container. Use caution to avoid spills that may
create a slippery condition. Turn open/close lever to the closed position
before the container is full. Dispose of the drained water. Repeat this
procedure if necessary.
4. Follow the CLEANING section of this manual.
Cleaning
To maintain the appearance and increase the service life, clean your
equipment daily.
Warning
Burn hazard.
Do not touch hot food, liquid or heating surfaces
while equipment is heating or operating.
Hot surfaces, steam and food can burn skin. Allow the hot surfaces
to cool before handling. Do not drop or spill water into the cooking
surface as it can spray or splatter.
nOte:
Do not use caustic cleaning chemicals, steel wool or
commercial lime removal products to clean the equipment.
thoroughly rinse equipment with water after cleaning.
1. Unplug the equipment.
2. Allow the equipment to cool completely before cleaning.
Warning
Electrical shock hazard.
Keep water and other liquids from entering the
inside of the unit. Liquid inside the unit could cause
an electrical shock. Do not damaged power cord.
Do not over ll wells, pans or trays. Liquid could contact the
electrical components and cause a short circuit or an electrical
shock. Unplug unit before performing service, draining or removing
spillage pans and trays. Do not spray water or cleaning products.
Do not use a power cord that has been modied or damaged.
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OperatOr’s Manual
4
nOte:
Do not immerse the cord, plug or equipment in water or any
other liquid.
1. Turn the heat control (B) to lowest setting, turn the power switch (A) to the
OFF position and unplug unit. When removing hot food containers from unit
use gloves, mitts or pot holders to protect hands.
2. Allow the unit and water to cool completely.
3. Place a suitable container directly under the drain valve (E) or over a oor
drain. Turn the open/close lever to the open position monitoring the ow of
liquid going into the container. Use caution to avoid spills that may create
a slippery condition. Turn open/close lever to the closed position before
the container is full. Dispose of the drained water. Repeat this procedure if
necessary.
4. Dispose of the water.
5. Using a damp cloth, sponge dipped in soapy water to clean the inside of the
well and the outside of the equipment.
troubleshooting Chart
Problem it might be caused by Course of action
Low Water Light (some models) illuminates.
Low water in the well. Add hot water to the well to bring to correct level.
Pilot light malfunction. Replace pilot light.
The ON/OFF light comes on, equipment does not heat.
Heating element malfunction. Replace heating element.
Thermostat control malfunction. Replace thermostat control.
The equipment does not get hot enough. Too much water in the well. Reduce water amount to the correct level.
The equipment runs out of water in a short time.
Not using adapter bars with partial size
or special shaped pans.
Use adapter bars.
serviCe and rePair
There are no user serviceable parts within this appliance. To avoid serious injury or damage, never attempt to repair the equipment or replace a damaged power
cord yourself. Do not send equipment directly to the Vollrath Company. Please contact the qualied professional repair service listed below.
VOllRATh Technical service • 1-800-628-0832
aPPendix a
Have the unit installed only by qualied service personnel. The cutout opening in counter must be in accordance with the chart below. All openings must be
within 1/8” of the stated dimension. Use the watertight gasket provided to seal between counter and unit to prevent water from leaking into control areas.
Model/size Cut-out Opening, in. (cm)
72109 13-1/4 x 27-1/2 (33.6 x 69.8)
72112 13-1/4 x 27-1/2 (33.6 x 69.8)
72111 13-1/4 x 27-1/2 (33.6 x 69.8)
Control Box 5-7/8 x 6-3/8 (16.1 x 14.9)
nOTE
All cutout openings must be within 1/8” of listed opening sizes.
1. Place the watertight gasket over the cut-out and center the well.
2. Tighten the thumbscrews (G) slowly and in an alternating pattern to evenly compress the gasket. See Figure 1. The gasket should create a 1/8” (3 mm) gap
between the well and the mounting surface.
3. Plug the equipment into a properly grounded electrical supply matching the nameplate rating. Damage to the equipment can occur if incorrect power is
supplied to equipment.
4. Follow the OPERATION section of this manual.
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English
OperatOr’s Manual
eleCtriCal draWing - 120 volt 4/3 droP-in Warmer
CONTROL SIDE
WARMER SIDE
ORANGE
WHITE
GREEN
BLACK
BLACK
BLACK
GREEN - LOOSE
GREEN - LOOSE
BLACK
WHITE
WHITE LOOSE
ORANGE
ORANGE
WHITE
ORANGE
BLACK
LOW WATER LIGHT
HEAT ON LIGHT
POWER CORD SET WHITE
# 10-32 GROUND
LOW WATER LIGHT
LOW WATER LIGHT
HEAT ON LIGHT
UNIVERSAL THERMOSTAT BRACKET
(UTB) GROUND LEFT HEATER
UTB RIGHT HEATER
WARMER COVER PANEL GROUND
LOW WATER THERMOSTAT
DRAIN SIDE HEATER #10 RING
LOW WATER THERMOSTAT
LEFT HEATER (SIDE OPPOSITE DRAIN)
HIGH LIMIT 17950 THERMOSTAT
RIGHT HEATER (DRAIN SIDE)
HIGH LIMIT
HEATER #10 RING LEFT
HEATER #10
RING RIGHT
WARMER COVER
PANEL GROUND
120 Volt
120 Volt
GREEN
120 Volt 3/4 Drop-In Warmer
Wire Diagram
eleCtriCal draWing - 208-240 volt 4/3 droP-in Warmer
CONTROL SIDE
WARMER SIDE
ORANGE
WHITE
GREEN
BLACK
BLACK
GREEN - LOOSE
GREEN - LOOSE
BLACK
WHITE
WHITE LOOSE
ORANGE
WHITE
ORANGE
BLACK LOOSE
LOW WATER LIGHT
POWER ON SWITCH
# 10-32 GROUND
THERMOSTAT
#2 TERMINAL
HEAT ON LIGHT
UNIVERSAL THERMOSTAT BRACKET
(UTB) GROUND LEFT HEATER
UTB RIGHT HEATER
WARMER COVER PANEL GROUND
LOW WATER THERMOSTAT
DRAIN SIDE HEATER #10 RING
LOW WATER THERMOSTAT
LEFT HEATER (SIDE OPPOSITE DRAIN)
HIGH LIMIT THERMOSTAT
RIGHT HEATER (DRAIN SIDE)
HIGH LIMIT
HEATER #10
RING RIGHT
WARMER COVER
PANEL GROUND
208-240 Volt
208-240 Volt
GREEN
240 Volt 3/4 Drop-In Warmer
Wire Diagram
POWER ON
SWITCH
HEAT ON LIGHT
AND WATER LIGHT
THERMOSTAT
#1 TERMINAL
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OperatOr’s Manual
6
eleCtriCal draWing - 120 volt 4/3 CountertoP Warmer, (units made aFter marCh 1999)
L
G
N
Thermostat
Power Light
High Limit
Switch
High Limit
Switch
High Limit
Switch
Low Water
Light
Dual Pole
Rocker Switch
120 Volt 4/3 Warmer
Units After March 1999
Heater
Element
Heater
Element
eleCtriCal draWing - 120 volt 4/3 CountertoP Warmer, (units made beFore marCh 1999)
L
G
N
Thermostat
High Limit
Switch
High Limit
Switch
High Limit
Switch
Low Water
Light
120 Volt 4/3 Warmer
Units Before March 1999
Heater
Element
Heater
Element
Lighted
Three Pole
Switch
Countertop Warming and display
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English
OperatOr’s Manual
3
1
8
4
5
8
7
11
10
9
7
6
8
4
8
5
10
3
7
11
1
3
3
2
2
16
29
19
25
26
21
23
15
22
24
17
28
27
12
18
exPloded vieW - 4/3 heat ‘n serve rethermalizer ~ 72050 and 72055
Callout
Part
number
Description
1 17755 WELL, 4/3's PLASTIC
2 17868 "D" SHAPED HEATER GASKET
3 44287 HEATER, 120V 800W
4 44459 HI LIMIT PLATE
5 17504 THERMOSTAT, HIGH LIMIT
6 17741 LOOP CLAMP
7 17020 SCREW #6-32 x 1/2" PH RD
8 17019 #6-32 KEPS NUT
9 25438 THERMOSTAT - REGULATING
10 17117 SCREW 10-32 x 1/4" PHILLIPS
11 17014 SCREW, #10-32 X .625 THREAD ROLLING
12 44293 PANEL, SIDE
13 44297 PANEL, BACK
14 44295 PANEL, FRONT
15 23095 Rivet, Pop - .125 Dia.
16 17074 THERMOSTAT, SHORT CAPILLARY
Callout
Part
number
Description
17 17686 SCREW, M4-0.7 X 5MM
18 1755901 PILOT LIGHT, BLUE - 120V
19 17388 KNOB, CONTROL
20 17848 HARNESS, WIRE (NOT SHOWN)
21 44292 PANEL, BOTTOM
22 17416 LEG, PHENOLIC (BLACK)
23 17018 SCREW, 8-32 X .500
24 21775 #8-32 TRUSS HEAD .500 LG.
25 17023 CORD, POWER, 120V 5-15P
25 17860 CORD, POWER, 120V 5-20P (Canada Only)
26 17872 90 DEG STRAIN RELIEF
27 23989 CLAMP, LOOP, 3/8 DIA X 1/2
28 17559 PILOT LIGHT, RED - 120V
29 2325401 SWITCH, ROCKER, 125V
29292-2
SWITCH KIT, For models made before March
1999
sPar Parts list - 4/3 heat ‘n serve rethermalizer ~ 72050 and 72055
Countertop Warming and display
OperatOr’s Manual
8
26
A
4
17
17
5
7
1
13
27
14
20
8
19
9
22
15
3
23
21
6
B
13
DETAIL A
SCALE 1 : 2
12
10
12
18
16
23
DETAIL B
SCALE 1 : 3
24
exPloded vieW - 4/3 heat ‘n serve rethermalizer ~ 72109, 72111 and 72112
Countertop Warming and display
9
English
OperatOr’s Manual
sPare Parts list - 4/3 heat ‘n serve rethermalizer ~ 72109, 72111 and 72112
Callout
Part
number
Description
Model
72109
Model
72112
Model
72111
1 17800 WELL, 4/3's PLASTIC, W/DRAIN 1 1 1
2 44138 CONTROL BOX ASSEMBLY, 240V 1
3 44024 BOTTOM COVER 1 1 1
4 44287 HEATER, 120V 800W 2 2 2
5 17847 CORD, POWER, 120V 5-15P 1
5 17860 CORD, POWER, 120V 5-20P 1
5 17739 CORD, POWER, 240V 6-15P 1
6 26543 CORD CONNECTOR 1 1 1
7 44196 DRAIN ADAPTER 1 1 1
8 23424 DRAIN VALVE ASSEMBLY 1 1 1
9 17868 "D" SHAPED HEATER GASKET 2 2 2
10 17950 THERMOSTAT, HIGH LIMIT 2 2 2
11 25438 THERMOSTAT - REGULATING 1 1 1
12 17496 SCREW, #6-32 X .250 6 6 6
13 17014 SCREW, #10-32 X .625 9 9 9
14 17365 O-RING, ADAPTER, DRAIN 1 1 1
15 17018 SCREW, 8-32 X .500 6 6 6
16 17928 UNIVERSAL THERMOSTAT BRACKET 2 2 2
17 17117 SCREW, #10-32 X .25 LG. 2 2 2
18 23686 RIVET, POP - .125 DIA. 4 4 4
19 44005 MOUNTING BRACKET 1 1 1
20 44001 MOUNTING BRACKET W/CUTOUT 1 1 1
21 44179 MOUNTING CLIP 4 4 4
22 23035 1/4-20 x 2" THUMB SCREW 4 4 4
23 17020 SCREW #6-32 x 1/2" PH RD 1 1 1
24 17019
17019 #6-32 KEPS NUT 2 2 2
25 17083
SLEEVING (NOT SHOWN) 1 1 1
26 17428
RATING LABEL - NSF 1 1 1
27 44137
CONTROL BOX ASSEMBLY, 120V 1 1
17972
HARNESS ASSEMBLY (120V) 1 1
17973
HARNESS ASSEMBLY (240V) 1
29292-2
SWITCH KIT, For models made before
March 1999
1 1 1
Countertop Warming and display
OperatOr’s Manual
10
43
1
3
3
2
2
17
20
33
28
19
27
22
24
16
23
25
18
26
45
42
33
32
3
8
4
31
30
12
29
43
1
34
5
8
712
11
9
7
6
8
10
4
8
5
11
3
7
12
exPloded vieW - 4/3 heat ‘n serve rethermalizer ~ 72051 and 72056
Countertop Warming and display
11
English
OperatOr’s Manual
Callout
Part
number
QTY Description
38 17875 1
OSI - 4/3 THERMOSET WELL (NOT
SHOWN)
39 17106 1
DC 732 RTV SEALANT, CLEAR (NOT
SHOWN)
40 17856 1 PRODUCT LABEL
41 17559 1 PILOT LIGHT, RED - 120V
42 2325401 1 SWITCH, ROCKER, 125V
43 23408 1 TUBING, 1/2" ID SILICONE 23.0"
44 26883 2 CLAMP-HOSE 7/8" OD TUBING
45 17860 1 Cord, Power, 120V 5-20P (Canada Unit)
29292-2
SWITCH KIT, For models made before
March 1999
Callout
Part
number
QTY Description
1 17800 1 WELL, 4/3's PLASTIC, W/DRAIN
2 17868 2 "D" SHAPED HEATER GASKET
3 44287 2 HEATER, 120V 800W
4 44459 2 HI LIMIT PLATE
5 17504 2 THERMOSTAT, HIGH LIMIT
6 17741 1 LOOP CLAMP
7 17020 9 SCREW #6-32 x 1/2" PH RD
8 17019 10 #6-32 KEPS NUT
9 25438 1 THERMOSTAT - REGULATING
10 17496 2 SCREW 6-32 x 1/4" THREAD/FORM
11 17117 2 SCREW 10-32 x 1/4" PHILLIPS
12 17014 9
SCREW, #10-32 X .625 THREAD
ROLLING
13 44293 2 PANEL, SIDE
14 44299 1 PANEL, BACK
15 44286 1 PANEL, FRONT
16 23095 12 Rivet, Pop - .125 Dia.
17 17074 1 THERMOSTAT, SHORT CAPILLARY
18 17686 2 SCREW, M4-0.7 X 5MM
19 1755901 1 PILOT LIGHT, BLUE - 120V
20 17388 1 KNOB, CONTROL
21 17848 1 HARNESS, WIRE (NOT SHOWN)
22 44303 1 PANEL, BOTTOM
23 17416 4 LEG, PHENOLIC (BLACK)
24 17018 14 SCREW, 8-32 X .500
25 21775 12 #8-32 TRUSS HEAD .500 LG.
26 17847 1 CORD, POWER, 120V 5-15P
27 17872 1 90 DEG STRAIN RELIEF
28 44288 2 WELL SPACER
29 17365 1 O-RING, ADAPTER, DRAIN
30 43388 1 DRAIN ADAPTER
31 23403 1 ELBOW, 3/4 NPT X 1/2 BARB
32 Default 1 FAUCET
33 23619 1 3/8 NPT Straight Pipe Coupling
34 23413 1 3/8 Pipe to 1/2 Tube Adapter
35 17865 1 LABEL - RATING
36 17428 1 RATING LABEL - NSF
37 17858 1 LABEL, CONTROL
sPare Parts list - 4/3 heat ‘n serve rethermalizer ~ 72051 and 72056
Countertop Warming and display
OperatOr’s Manual
12
Warranty statement For the vollrath Co. l.l.C.
The Vollrath Company LLC warrants the products it manufactures and distributes against defects in materials and workmanship for a period of one year, except as specically
provided below. The warranty runs 12 months from the date of original installation. (End user receipt)
1. Refrigeration compressors – The warranty period is 5 years.
2. Replacement parts – The warranty period is 90 days.
3. Fry pans and coated cookware – The warranty period is 90 days
4. EverTite™ Riveting System – The warranty covers loose rivets
only, forever.
5. Cayenne® Heat Strips – The warranty period is 1 year plus an
additional 1 year period on heating element parts only.
6. Ultra and Professional Induction Ranges – The warranty period
is 2 years.
7. Mirage and Commercial Induction ranges - The warranty period
is 1 year.
8. ServeWell® Induction Workstations – The warranty period is one
year on the workstation table and 2 years on induction hobs.
9. Slicers – The warranty period is 10 years on gears and 5 years
on belts.
10. Mixers – The warranty period is 2 years.
11. Extended warranties are available at the time of sale.
12. Boxer Mixers – 1 Year exchange Warranty.
13. Vollrath – Redco products – The warranty period is 2 years.
14. Optio / Arkadia product lines – The warranty period is 90 days.
15. All non-stick products (i.e. fry pans and surfaces) are 90 days for
the non stick surfaces.
All products in the Jacob’s Pride
®
collection, including
the following, have a lifetime warranty:
• NSF Certied One-Piece Dishers
• NSF Certied Spoodle
®
Utensils
• NSF Certied Heavy-Duty Spoons with
Ergonomic Handle
• NSF Certied Heavy-Duty Basting Spoons
• Heavy duty Turners with Ergonomic handle
• One-Piece Tongs*
• Heavy-Duty One-Piece Ladles*
• Nylon Handle Whips
• One-Piece Skimmers
• Tribute
®
, Intrigue
®
, and Classic Select
®
Cookware*
*Jacob’s Pride
®
warranty does not cover Kool-Touch
®
,
non stick coatings and silicone handles.
items sold having no warranty:
• Meat Grinder Knives
• Light Bulbs in Convection Ovens and
Hot Food Merchandiser
• Oven Door Seals
• Oven Door Glass
• Hot Food Merchandisers / Display Case
Glass
• Calibration and set up of gas equipment
• Slicer / Dicer blades (table top food
prep) – Redco and Vollrath
This WARRAnTY is in liEU OF AnY OThER WARRAnTiEs, EXPREss OR iMPliED, inClUDing AnY iMPliED WARRAnTY OF
MERChAnTABiliTY OR FiTnEss FOR A PARTiCUlAR PURPOsE
As The Vollrath Company LLC’s only responsibility and the purchaser’s only remedy, for any breach of warranty, The Vollrath Company LLC will repair or, at its option, replace the
defective product or part without charge, except as otherwise provided below:
• For refrigeration compressors and the second year of the warranty on Cayenne® Heat Strips and mixers, The Vollrath Company LLC will provide the repaired
or replacement part only; and the buyer will be responsible for all labor charges incurred in performing the repair or replacement.
• To obtain warranty service, the buyer will be responsible to return to The Vollrath Company LLC any product (other than gas equipment that is permanently
installed) weighing less than 110 lbs. or located outside of a 50-mile radius of a certied technician designated by The Vollrath Company LLC to perform
warranty repairs. If a Vollrath Technician cannot be contacted check the website for service contact points. (Please refer to the Product Catalogue for weights
and sizes of product)
• No remedy will be available for products that have been damaged by accident, carelessness, improper installation, lack of proper setup or supervision
when required, neglect, improper use, installation or operation contrary to installation and operating instructions or other causes not arising out of defects in
materials or workmanship. At the buyer’s request, The Vollrath Company LLC will repair and or replace such products at a reasonable cost.
• No remedy will be available for slicers where blade has not been sharpened (Refer to owner’s manual for sharpening instructions)
• No remedy will be available for mixers damaged by changing gears while unit is running or overloading, in either case as determined by a Vollrath Certied
Technician
• Warranty work must be authorized in advance by The Vollrath Company LLC. See the operating and safety instructions for each product for detailed
warranty claim procedures.
• No remedy will be available for product returned and found to be acceptable to the product specication.
• No remedy will be available under any warranty not registered as required below.
liMiTATiOn OF liABiliTY:
ThE VOllRATh COMPAnY llC shAll hAVE nO liABiliTY FOR inCiDEnTAl OR COnsEQUEnTiAl DAMAgEs OF AnY KinD,
WhEThER BAsED UPOn nEgligEnCE OR OThER TORT, BREACh OF WARRAnTY, OR AnY OThER ThEORY.
www.vollrathco.com
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201
U.S.A.
Main Tel: 800.628.0830
Fax: 800.752.5620
Technical Services: 800.628.0832
Service Fax: 920.459.5462
Canada Service: 800.695.8560
© 2010 The Vollrath Company, L.L.C.
Warranty proCedure
On all warranty calls, the following process and information is required:
• All warranty claims will start with a call to Vollrath Technical Service support line.(800-354-1970).
• A technical support professional will work to diagnose the issues, and provide the details for the service solution.
• Name and phone number of person calling
• Business name, street address, city, state and zip
• Model and serial number
• Date of purchase and proof of purchase (Receipt)
• Name of dealer where unit was purchased
NOTE: Vollrath will not accept products sent without the proper procedure being followed.
important:
TO MAKE A CLAIM FOR ANY REMEDY UNDER THIS WARRANTY, YOU MUST REGISTER YOUR WARRANTY.
register today
ONLINE: Register your warranty on-line now at www.Vollrathco.com
NO WEB ACCESS: If you do not have access to the web, kindly register by completing the warranty registration form and faxing it to The Vollrath Co. LLC ofce in the country of
purchase.
Warranty registration
Business name
Key ContaCt name email
street address
City state Zip Code
Country phone Fax
model item numBer
serial numBer - -
operation type
R Limited Service Restaurant R Full Service Restaurant R Bars and Taverns R Supermarket
R Convenience Store R Recreation R Hotel/Lodging R Airlines
R Business/Industry R Primary/Secondary School R Colleges/University R Hospitals
R Long-Term Care R Senior Living R Military R Corrections
reason For seleCting our produCt
R Appearance R Full Service Restaurant R Availability R Sellers Recommendation
R Ease of Operation R Versatility of Use R Price R Brand
Would you liKe to reCeive our Full-line Catalog and remain on our mailing list? R Yes R No
