Southbend warrants that the equipment, as supplied by the factory to the original
purchasers, is free from defects in materials and workmanship. Should any part thereof
become defective as a result of normal use within the period and limits dened below,
then at the option of Southbend such parts will be repaired or replaced by Southbend
or its Authorized Service Agency. This warranty is subject to the following conditions:
Repairs under this warranty are to be performed by a Southbend Authorized Service
Agency. Southbend cannot be responsible for charges incurred or service performed
by non-Southbend Authorized Agencies. In all cases the closest Southbend Authorized
Service Agency must be used.
TIME PERIOD:
One year labor, one year parts effective from the date of original purchase. The
authorized service agency will require proof of purchase before performing warranty
repairs.
Heavy Duty Sectional only: Two years on operational parts, two years labor.
Exceptions to standard warranty, effective within above limitations:
• Alkaline batteries are not covered under warranty.
• Maximum 90 days parts and labor warranty covers the following from date of
installation: Glass windows, door seals, rubber seals, light bulbs, spark ignitors, ceramic
burner tiles, sight glasses, cathodic descaler or anodes, broiler briquettes and drip
shields.
• Pressure Steam Boiler Shell - Prorated 2 years extended warranty on boiler shell only
- no labor.
Boiler shells which have not been properly maintained will not be covered by
warranty. In all cases, parts covered by a ve year warranty will be shipped FOB
the factory after the rst year.
EXCLUSIONS:
• Equipment failure relating to improper installation. Examples are: improper utility
connection, improper utilities supply and problems due to ventilation.
• Equipment that has not been properly maintained. Examples are: calibration of
controls, adjustments to pilots and burners, damage from improper cleaning, and
water damage to controls.
• Equipment that has not been used in an appropriate manner, or has been subject
to misuse or misapplication, neglect, abuse, accident, damage during transit or
delivery, re, ood, riot, or act of mother nature.
If the equipment has been changed, altered, modied or repaired by other than
a qualied service technician during or after the limited warranty period, then the
manufacturer shall not be liable for any damages to any person or to any property
which may result from the use of the equipment thereafter.
Equipment failure caused by inadequate water quality is not covered under warranty.
WATER QUALITY must not exceed the following limits: Total Dissolved Solids (TDS) - 60
PPM (Parts Per MIllion). Hardness - 2 Grains or 35 PPM, PH Factor - 7.0 to 7.5. Water
pressure 30 PSI minimum, 60 PSI maximum. Boiler maintenance is the responsibility of
the owner and is not covered by warranty.
Warranty
Limited Warranty
Warranty
Limited Warranty
Southbend does not assume any liability for extended delays in replacing or repairing
any items in the equipment beyond the control of Southbend. “Southbend shall not be
liable for consequential or special damages of any nature that may arise in connection
with such product or part.” Should service be required at times which normally involve
premium labor rates, the owner shall be charged for the difference between normal
service rates and such premium rates.
This warranty only covers product shipped into the 48 contiguous United States, Alaska
and Hawaii.
This equipment is intended for commercial use only. Warranty is void if equipment is
installed in other than commercial application.
Warranty on all replacement parts which are replaced in the eld by Southbend
Authorized Service Agencies will be limited to three months on labor, and materials
(parts) effective from the date of installation. See LIMITED WARRANTY - REPLACEMENT
PARTS for conditions and limitations.
“THE FOREGOING WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED
OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS,
AND CONSTITUTES THE ENTIRE LIABILITY OF SOUTHBEND. IN NO EVENT DOES THE LIMITED
WARRANTY EXTEND BEYOND THE DURATION OF ONE YEAR FROM THE EFFECTIVE DATE
OF SAID WARRANTY -EXCEPT WHERE NOTED.”
WARRANTY: Southbend’s warranty of product is limited to one year from date of
purchase on both parts and labor, however the term of warranty shall not exceed
18 months from date of purchase from the factory and covers installations in the
continental United States & Canada only. Southbend reserves the right to service
equipment and or provide replacements on a prorated basis throughout the warranty
term as deemed appropriate by Southbend. Any equipment removed from the
operators facility without the written approval of Southbend prior is done so at the
responsibility of the party doing so. Southbend will not accept any return or continue
any repair unless written authorization is given prior to removal. Any party removing
equipment does so at their own expense and liability. This warranty is as designated
in Southbend’s published Limited Warranty.
