EN
Model SJSH18ERG-HD
Form No. ASP-SJSH18ERG-HD-880E-M (MSTR)
HEAVY-DUTY SNOW SHOVEL
18-IN | ERGONOMIC HANDLE | FOR DRIVEWAY USE
QUICK GUIDE
SAVE THESE INSTRUCTIONS
1
THANK YOU FOR YOUR PURCHASE!
Failure to register your product purchase will not diminish
your warranty rights. For more information visit shopjoe.com
Place UPC sticker here
UPGRADE YOUR COVERAGE
AT SHOPJOE.COM
/
REGISTER
FOR UP TO 3, 4, OR 5 YEARS OF TOTAL TOOL COVERAGE
When we say we stand behind our product, we mean it! Now you can blow, mow, cut,
saw or tend to any other yard task with confidence, knowing that if there is a problem
with your tool within the warranty period, we will gladly solve it.
+EXTENDED
WARRANTY
ACTIVATE YOUR
2 YEAR WARRANTY
RECEIVE
90 DAYS BONUS COVERAGE
VISIT
SHOPJOE.COM/REGISTER
TELL YOUR FRIENDS
AND TAG US!
We love to hear your feedback! Share your experience by
writing comments and reviews on shopjoe.com, or
connect with us on social media!
HAS YOUR SNOW JOE
EXPERIENCE LEFT
YOU SMILING?
#GOWITHJOE
E Q
OR HAS SOMETHING
LEFT YOU LESS
THAN SATISFIED?
WE’RE SORRY
ABOUT THAT!
Our friendly customer service team is ready to
help you with any issues you may have.
@ SNOWJOECO
CALL US
1-866-225-9723
m
For fastest response
CHAT WITH US
SHOPJOE.COM/CHAT
Original Quick Guide
© 2026 Manufactured for All Season Power LLC.
Snow Joe
®
, Sun Joe
®
, Aqua Joe
®
and Auto Joe
®
are
registered trademarks used under license from Weather Brands LLC.
New Castle, DE 19720
R
R
2
WARNING
• Do not use the shovel on hardened snow or ice.
• Bend knees, not waist. Lift with legs to avoid back strain.
• Wear slip-resistant shoes. Watch for icy, slippery surfaces.
• Avoid leaving the shovel in direct sunlight or high heat.
CAUTION
• Check all bolts are tight before each use.
• Wear gloves for improved grip and hand protection.
Know Your Heavy-Duty Snow Shovel
Read all instructions and safety rules carefully before operating your heavy-duty
snow shovel. Save this quick guide for future reference.
Hex key
Round nut
(3)
Square bolt
(3)
Handle
Middle pole
Lower pole
Head
What’s in the Box Fully Assembled
3
BEFORE YOU START:
Find each part: (Handle, Middle pole, Lower pole, Head)
Each part is labeled with a Roman numeral: I, II, III.
SAVE THESE INSTRUCTIONS
TO ASSEMBLE:
1. Find each part
labeled
I, II or III.
2.
Always match parts with the same number and
make sure BOTH labels are visible when
connecting.
3. Insert each part from the correct side and
tighten with the provided hex key.
TO DISASSEMBLE:
Follow instructions above in reverse order.
FOR STORAGE:
Clean and fully dry all parts after use to remove
debris.
Store in a cool, dry place.
Do not place heavy objects on the shovel head or
poles to avoid deformation.
Handle
Middle pole
Square bolt
Round
nut
Lower pole
Head
Round hole
Square hole
Round
nut
Square
bolt
Round hole = Round nut.
Square hole = Square bolt.
Technical Data
Shovel Head Material ..................................................... PP with Aluminum Wear Strip
Pole Material .................................................................................................. Aluminum
Net Weight ...........................................................................................3.17 lbs (1.4 kg)
Gross Weight ..........................................................................................4.41 lbs (2 kg)
Product Dimensions ........................................ 55.91 in. (L) x 18 in. (W) x 2.17 in. (H)
(After assembly)
142 cm (L) x 45.7 cm (W) x 5.5 cm (H)
EN
R7_06022025
ALL SEASON POWER CUSTOMER PROMISE
OUR WARRANTY:
All Season Power warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship
when used for ordinary household use for a period of two years from the date of purchase or delivery by the original, end-user
purchaser when purchased from All Season Power or from one of All Season Power’s authorized sellers with proof of purchase.
Because All Season Power is unable to control the quality of its Products sold by unauthorized sellers, unless otherwise prohibited
by law, this Warranty does not cover Products purchased from unauthorized sellers. If you have any questions about how to buy
from an authorized seller, chat with us at shopjoe.com/support or call us at 1-866-225-9723. If your Product does not work or
there’s an issue with a specific part that is covered by the terms of this Warranty, All Season Power will elect to either (1) send you
a free replacement part, (2) replace the Product with a new or comparable product (which may include a refurbished, like-new
product) at no charge, or (3) repair the Product. How cool is that!
PRODUCT REGISTRATION:
All Season Power strongly encourages you to register your Product. You can register online at shopjoe.com/register, by chatting
with us at shopjoe.com/support or calling our Customer Service Department at 1-866-225-9723. Failure to register your Product
will not diminish your warranty rights. However, registering your Product will allow All Season Power to better serve you with any
of your customer service needs.
WHO CAN SEEK LIMITED WARRANTY COVERAGE:
This Warranty is extended by All Season Power to the original purchaser and original owner of the Product.
WHAT IS NOT COVERED?
This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This
Warranty also does not apply if the Product was purchased from an unauthorized seller. This Warranty also does not cover
cosmetic changes that do not affect performance. Wearing parts like belts, augers, chains and tines are not covered under this
Warranty, and can be purchased at shopjoe.com or by calling 1-866-225-9723.
We encourage you to use CERTIFIED AUTHENTIC Snow Joe
®
, Sun Joe
®
, Aqua Joe
®
+ Auto Joe
®
replacement parts + accessories.
Damage caused by the use of any other parts + accessories on your Product will not be covered under the warranty. Genuine
parts + accessories can be found and purchased at shopjoe.com by entering the model number of your product.
When you register your powered or non-powered Product with All Season Power at shopjoe.com/register, you will receive an
additional 90 days of warranty coverage. In addition, you will have the option of purchasing extended warranty coverage beyond
the standard 2-year manufacturer’s warranty. Choose from one, two, or three years of extended coverage through Extend, Inc.
Additional charges apply. When you Go With Joe
®
, you’re not just buying an extended warranty; you’re buying total peace of
mind to know that you can rely on our top-notch tools, top-tier customer support, complete product coverage + no hassle return
policy. Chat with us at shopjoe.com/support or call us at 1-866-225-9723 7 days a week 10AM-6PM EST. We’ve got you covered!
There are no warranties which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO
PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some States do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY. Some States do not
allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
ABOVE ALL ELSE, All Season Power, LLC (“All Season Power”) is dedicated to you, our customer. We strive to
make your experience as pleasant as possible. Unfortunately, there are times when a Snow Joe
®
, Sun Joe
®
, Aqua
Joe
®
or Auto Joe
®
product (“Product”) does not work or breaks under normal operating conditions. We think it’s
important that you know what you can expect from us. That’s why we have a Limited Warranty (“Warranty”) for
our Products.
4
5
IMPORTANT NOTICE ABOUT YOUR RIGHTS - PLEASE READ
ARBITRATION AGREEMENT
THIS ARBITRATION AGREEMENT (“AGREEMENT”) SHALL GOVERN THE MANNER BY
WHICH ANY CLAIMS AGAINST US REGARDING THIS PURCHASE AND/OR USE OF OUR
PRODUCTS SHALL BE RESOLVED. THIS AGREEMENT SETS FORTH IMPORTANT LEGAL
RIGHTS. PLEASE READ THIS AGREEMENT CAREFULLY.
BY PURCHASING OUR PRODUCTS FROM US OR ANY THIRD PARTY, YOU UNDERSTAND
AND AGREE THAT ANY DISPUTE BETWEEN YOU AND US CONCERNING SUCH PRODUCT
SHALL BE SETTLED BY BINDING INDIVIDUAL ARBITRATION IN ACCORDANCE WITH THE
TERMS OF THIS AGREEMENT AND AS SUCH YOU WAIVE YOUR RIGHT TO PARTICIPATE
IN OR REPRESENT A CLASS OF CONSUMERS IN SUCH DISPUTES. IF YOU DO NOT
AGREE WITH THESE TERMS, YOU MUST RETURN THE PRODUCT WITHIN (30) DAYS OF
YOUR RECEIPT OF THIS PRODUCT.
GOVERNING LAW; ASSENT
This Agreement shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., and,
to the extent state law is applicable, the laws of the State of Delaware, without regard to
conflict of laws principles. By retaining the Product beyond thirty (30) days from the date of
receipt, you acknowledge that you have read, understood, and agreed to be bound by this
Agreement. If you do not agree to this Agreement, you must return the Product within thirty
(30) days of receipt for a full refund of the purchase price.
I. RESOLUTION BY BINDING ARBITRATION.
Any Claim or dispute between you and us, or any of our subsidiaries or affiliates, agents or
representatives arising out of or relating in any way to the Product or this Agreement shall
be resolved through final, binding arbitration. This arbitration obligation applies regardless
of whether the claim or dispute involves a tort, fraud, misrepresentation, product liability,
negligence, violation of a statute, or any other legal theory. You specifically acknowledge
and agree that you waive your right to bring a lawsuit based on such claims or disputes
and to have such lawsuit resolved by a judge or jury. Notwithstanding the foregoing, either
party may seek emergency injunctive or other equitable relief from a court of competent
jurisdiction solely to prevent irreparable harm pending arbitration, without waiving any right
to arbitration of the underlying dispute.
II. WAIVER OF CLASS PARTICIPATION.
All arbitrations under this Agreement shall be conducted on an individual (and not a
class-wide) basis, and an arbitrator shall have no authority to award class-wide relief. You
acknowledge and agree that this Agreement specifically prohibits you from commencing
arbitration proceedings as a representative of others or joining in any arbitration proceedings
brought by any other person. You also acknowledge and agree that you are giving up your
right to serve as a representative, as a private attorney general, or in any other representative
capacity, and/or to participate as a member of a class of claimants in any lawsuit filed
against us and/or related third parties.
III. ARBITRATION PROCEDURES.
A. Before commencing any arbitration proceedings under this Agreement, you must first
present the claim or dispute to us by calling our Representative toll free at 1-866-225-9723
and providing all requested information. You may be required to provide us with a written
statement setting forth the nature of your claim or dispute. We shall have forty-five (45)
days from the receipt of such call (or written statement) to resolve such claim or dispute
(“Resolution Period”). If your claim or dispute is not resolved within the Resolution Period,
you may commence arbitration proceedings in accordance with the terms of this Agreement.
B. The arbitration of any claim or dispute under this Agreement shall be conducted pursuant
to the AAA Consumer Arbitration Rules then in effect (“AAA”). These rules and procedures
EN
6
are available by calling the AAA or by visiting its web site at www.adr.org.
C. The arbitrator shall not conduct class arbitration; that is, the arbitrator shall not allow you
to serve as a representative, as a private attorney general, or in any representative capacity
for others in the arbitration.
D. The arbitration of any claim or dispute under this Agreement shall be conducted in New
York County, New York State; provided, however, that for claims of $25,000 or less, you
may elect to conduct the arbitration by telephone or videoconference, in which case no in-
person appearance shall be required.
E. MASS ARBITRATION. If twenty (20) or more similar claims are filed against us within
any ninety (90) day period (“Mass Filing”), the AAA shall administer the Mass Filing in a
coordinated proceeding. The AAA shall select up to ten (10) claims to serve as bellwether
proceedings, which shall be resolved first. The results of the bellwether proceedings shall not
be binding on remaining claimants but may be used by the parties to facilitate resolution. No
additional claims in the Mass Filing shall be administered or arbitrated while the bellwether
proceedings are pending. All applicable statutes of limitations shall be tolled during any
period of abeyance under this section. This provision shall not limit your individual right to
arbitration.
F. ALTERNATE ADMINISTRATOR. If the AAA is unable or unwilling to administer a claim
under this Agreement, JAMS, Inc. (“JAMS”) shall serve as the arbitration administrator
pursuant to its Consumer Arbitration Minimum Standards then in effect, available at www.
jamsadr.com.
IV. COSTS.
All administrative expenses of the arbitration proceedings commenced under this Agreement
shall be as follows:
A. If the claim or dispute that is the subject of the arbitration proceedings is less than five
thousand dollars (US $5,000), your financial responsibility for the administrative costs shall
not exceed One Hundred Dollars ($100);
B. If the claim or dispute that is the subject of the arbitration proceedings is between
five thousand dollars (US $5,000) and fifty thousand dollars (US $50,000), your financial
responsibility for administrative costs shall not exceed Three Hundred Dollars ($300); and
C. If the claim or dispute that is the subject of the arbitration proceedings exceeds $50,000,
your financial responsibility for administrative costs shall be in accordance with the
Commercial Fee Schedule provided by the AAA.
D. Each party shall pay the fees and costs of its own counsel, experts and witnesses.
V. SMALL CLAIMS.
If a claim is within the jurisdiction of a small claims court, either party may choose to take the
claim to that court instead of arbitration. Any dispute that cannot be adjudicated within the
jurisdiction of a small claims tribunal shall be resolved by binding arbitration as described in
and in accordance with the terms of this Agreement. Any appeal of a judgement from a small
claims tribunal shall be resolved by binding arbitration under the terms of this Agreement.
VI. SEVERABILITY.
If any provision of this Agreement is declared or found to be unlawful, unenforceable or void,
such provision will be ineffective only to the extent that it is found unlawful, unenforceable
or void, and the remainder of the provision and all other provisions shall remain fully
enforceable.
All Season Power LLC
794 School House Road
New Castle, DE 19720
Implemented: January 2026
7
shopjoe.com
