Warranty Policy
https://help.uaudio.com/hc/en-us/articles/206227326-Warranty-Policy
UNIVERSAL AUDIO, Inc.
Limited Hardware Warranty
PLEASE READ THIS LIMITED HARDWARE WARRANTY (THE “LIMITED
WARRANTY”) CAREFULLY BEFORE USING THE UNIVERSAL AUDIO HARDWARE
PRODUCT (THE “PRODUCT”) THAT ACCOMPANIES THE LIMITED WARRANTY.
BY USING THE PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE TERMS
CONTAINED IN THE LIMITED WARRANTY IN THE SAME MANNER AS IF YOU HAD
SIGNED A WRITTEN AGREEMENT WITH UNIVERSAL AUDIO, INC. (“UA”).
IF THE PRODUCT IS PART OF A SYSTEM COMPRISED OF THE PRODUCT AND
SOFTWARE, THEN THAT SOFTWARE (THE “UA SOFTWARE”) IS LICENSED TO
YOU, NOT SOLD AND USE OF THE UA SOFTWARE IS GOVERNED BY AN "END
USER LICENSE AGREEMENT", RATHER THAN THIS LIMITED WARRANTY. THE
FORM OF END USER LICENSE AGREEMENT FOR THE MOST CURRENT VERSION
OF THE UA SOFTWARE CAN BE FOUND AT WWW.UAUDIO.COM/EULA-UA.HTML
AND MAY BE AMENDED FROM TIME TO TIME IN ACCORDANCE WITH ITS
TERMS.
Who does this Limited Warranty Cover?
This Limited Warranty covers only original end users who have purchased the Product from
UA or from a UA retailer or distributor whom UA has designated as an “Authorized UA
Reseller”. This means that, if you are not the original end user, this Limited Warranty does not
cover you. It also means that if you purchased the Product from someone other than UA or an
Authorized UA Reseller, this Limited Warranty does not cover you even if you are the original
end user.
What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship in the Product, except
as set forth below.
What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any defect that is caused by: (i) improper installation,
testing or storage of the Product, (ii) use of the Product in a manner that is not in accordance
with UA’s published documentation, (iii) use of the Product in conjunction with one or more
third party products, if the defect would not have occurred but for such third party product, (iv)
Acts of God, misuse, accident (including without limitation collision, fire and the spillage of
food or liquid), neglect, abuse, alteration, unusual stress, modification, or use in or with an
unapproved device, (v) normal wear and tear, or (vi) repairs that are performed by anyone other
than UA or a third party whom UA has expressly authorized to perform repair services for the
Product within the country in which the original end user purchased such Product (each an
“Authorized UA Service Center”), subject to the proviso that, the European Economic Area
shall be considered one “country” for purposes of this paragraph. In addition, this Limited
Warranty is void if a Product is returned with removed, damaged or tampered labels or any
alterations (including the unauthorized removal of any component or external cover).
How Long Does the Coverage Last?
The warranty period is one (1) year from the date on which the original end user purchased the
Product from UA or an Authorized UA Reseller, as demonstrated by a receipt or other proof
of purchase reasonably acceptable to UA (“Proof of Purchase”), except that, if you are a
consumer, you reside in the European Economic Area (EEA) and you purchased the Product
in the EEA, the warranty period is two (2) years from such date.
What Do You Have to Do to Make a Warranty Claim?
UA will not provide any warranty coverage unless your claim is in compliance with all terms
of this Limited Warranty and you follow proper return procedure. To obtain warranty service,
please register your claim at www.uaudio.com/support. UA may require you to first obtain a
Return Material Authorization ("RMA") and return the defective Product together with your
Proof of Purchase to UA or an appropriate Authorized UA Service Center at the address
specified by UA in connection with the RMA. You shall bear the cost of shipping the Product
to UA or the Authorized UA Service Center and UA shall bear the cost of shipping the Product
back to you after the completion of service under this Limited Warranty if your claim is covered
by this Limited Warranty. Any Product returned to UA without a valid warranty claim, without
an RMA or without Proof of Purchase may be rejected, returned to you at your cost or kept for
30 days for your pick-up and then disposed of in UA’s sole discretion.
What Will Universal Audio Do If You Make a Valid Warranty Claim?
If UA authorizes you to return your Product to UA or an Authorized UA Service Center, UA
will, at UA’s option, either repair or replace the defective Product, using new or re-conditioned
components, it being understood that if UA elects to replace the defective Product, the
replacement may be a different model, provided that such model contains features and
functionality that are at least as robust as the model of the Product being replaced. By sending
the Product for replacement, you agree to transfer ownership of the original Product to UA.
UA will not return the original Product to you and the replacement product will not contain
your data. UA warrants that repaired or replaced products are covered for the greater of either
the remainder of the Limited Warranty for the original Product or 90 days.
Are the Rights Described in this Limited Warranty the Only Recourse You Have for a
Defective Product?
Some jurisdictions give end users legal rights in addition to those described above. By way of
example:
•In Ireland, consumers who purchase defective products may avail themselves of
the rights contained in the Sale of Goods Act 1893 (in particular Sections 12, 13,
14 and 15), the Sale of Goods and Supply of Services Act, 1980 and the
European Communities (Certain Aspects of the Sale of Consumer Goods and
Associated Guarantees) Regulations 2003
(S.I. No.11/2003);
•In England, consumers who purchase defective products may avail themselves of
the rights contained in The Sale of Goods Act 1979 (in particular, Section 12), the
Supply of Goods and Services Act 1982 (in particular Section 2) and the Sale and
Supply of Goods to Consumers Regulations 2002; and
•In Australia, (i) consumer products come with certain guarantees that cannot be
excluded under the Australian Consumer Law, (ii) the consumer is entitled to a
replacement or refund for a major failure and for compensation for any other
reasonable foreseeable loss or damage and (iii) the consumer is entitled to have the
goods repaired or replaced if the product fails to be of acceptable quality and the
failure does not amount to a major failure.
These are just a few examples of laws around the world that give end users rights beyond those
set forth in this Limited Warranty and do not constitute an exhaustive list. For more information
about your specific legal rights, please contact your local authority, trading standards
department, citizens advice bureau or local equivalent.
UA DOES NOT SEEK TO LIMIT AN END USER’S WARRANTY RIGHTS TO ANY
EXTENT NOT PERMITTED BY LAW. BUT, TO THE EXTENT THAT APPLICABLE
LAW DOES NOT PROVIDE FOR SPECIFIC RIGHTS (OR ALLOWS THE END USER TO
WAIVE SUCH RIGHTS), THE RIGHTS DESCRIBED IN THIS LIMITED WARRANTY
SHALL BE EXCLUSIVE. THIS MEANS THAT UA, UA AUTHORIZED RESELLERS
AND UA AUTHORIZED SERVICE CENTERS MAKE NO WARRANTIES OR
REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE PRODUCT AND
HEREBY EXPRESSLY DISCLAIM THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF THIRD-
PARTY RIGHTS. IN SO FAR AS APPLICABLE LAW ALLOWS SUCH DISCLAIMER
ONLY AFTER THE END OF THE LIMITED WARRANTY AS SET FORTH IN THIS
DOCUMENT, UA HEREBY AGREES THAT THE DISCLAIMER SHALL ONLY APPLY
AFTER THE EXPIRATION OF THE LIMITED WARRANTY.
Assuming You Have Established a Claim Relating to a Defective Product (whether under
this Limited Warranty or Applicable Law as set forth in the Preceding Paragraph), are
your Remedies Limited to Those Set Forth Under the Paragraph Above Entitled: “What
Will Universal Audio If You Make a Valid Warranty Claim?”
Some jurisdictions do not allow manufacturers to limit the remedies available to end users for
product defects. For example, most jurisdictions prohibit manufacturers from limiting damages
where the defect results in death or personal injury. For more information about your specific
legal rights, please contact your local authority, trading standards department, citizens advice
bureau or local equivalent.
UA DOES NOT SEEK TO LIMIT END USER’S REMEDIES TO THE EXTENT THAT
APPLICABLE LAW PROHIBITS SUCH LIMITATION. BUT, TO THE EXTENT THAT
APPLICABLE LAW DOES NOT PROHIBIT SUCH LIMITATION, NEITHER UA NOR
ANY UA AUTHORIZED RESELLER OR UA AUTHORIZED SERVICE CENTER SHALL
BE LIABLE TO YOU, WHETHER IN CONTRACT, TORT, NEGLIGENCE OR
PRODUCTS LIABILITY, FOR ANY CLAIM, LOSS, OR DAMAGE, INCLUDING BUT
NOT LIMITED TO LOST PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOST
DATA, OR LOST FILES, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER ARISING
OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE
PRODUCT, OR THE PERFORMANCE OR OPERATION OF THE PRODUCT, EVEN IF
UA AND THE UA AUTHORIZED RESELLER OR UA AUTHORIZED SERVICE CENTER
(AS APPLICABLE) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL UA OR A UA AUTHORIZED RESELLER’S OR UA
AUTHORIZED SERVICE CENTER’S TOTAL LIABILITY TO YOU FOR ALL
DAMAGES, LOSSES, AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT
(INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU
FOR THE PRODUCT.
General
No oral or written information or advice given by UA or anyone purporting to speak on behalf
of UA shall create a warranty or in any way increase the scope of the Limited Warranty set
forth in this document. If any term is held to be illegal or unenforceable, the legality or
enforceability of the remaining terms shall not be affected or impaired. Except as expressly
required by applicable law, the law of the State of California, USA, shall govern this Limited
Warranty.
If you have any questions concerning this statement of limited warranty please contact
Universal Audio at 4585 Scotts Valley Drive, Scotts Valley, CA, 95066 USA or at +1-831-
440-1176.
