4
Note:
This is a user manual for TCL 9491G.
There may be certain differences between the
user manual description and the tablet’s operation,
depending on the software release of your tablet or
specific operator services.
Help
Refer to the following resources to get more FAQ,
software, and service information:
Consulting FAQ
Go to www.tcl.com/global/en/service-support-mobile/
faq.html
Finding your serial number or IMEI
You can find your serial number or International Mobile
Equipment Identity (IMEI) on the packaging materials.
Alternatively, choose Settings > My device > Status
>IMEI on the tablet itself.
Obtaining warranty service
First follow the advice in this guide or go to https://
www.tcl.com/global/en/mobilesupport.html. Then
check hotlines and repair centre information.
For more information about limited warranty, please
go to
5
https://www.tcl.com/global/en/warranty
Viewing legal information
On the tablet, go to Settings > My device > Legal
information.
Viewing information about energy labelling
For detailed information about energy label, please go
to www.xxx
Cybersecurity requirements
To comply with the cybersecurity requirements of the
Radio Equipment Directive 2014/53/EU, please set a
strong password upon the device's first use.
1
1
Table of Contents
1 Your device .................................................................. 4
1.1 Keys and connectors ........................................4
1.2 Accessibility .......................................................6
1.3 Getting started ..................................................8
1.4 Home screen ....................................................10
2 Text input ...................................................................18
2.1 Using the onscreen keyboard ......................18
2.2 Text editing .......................................................19
3 Contacts ...................................................... ............... 20
3.1 Consult your Contacts ...................................20
4 Calendar, Clock, and Calculator ............................25
4.1 Calendar ............................................................25
4.2 Clock ..................................................................27
4.3 Calculator .........................................................29
5 Multimedia applications .........................................30
5.1 Camera ..............................................................30
5.2 Photos ..............................................................31
6 Others ......................................................................... 34
6.1 Support Centre ................................................34
6.2 Other applications .........................................34
2
7 Google applications .................................................35
7.1 Chrome ..............................................................35
7.2 Gmail ..................................................................35
7.3 Maps ..................................................................36
7.4 YouTube .............................................................36
7.5 Play Store ..........................................................36
8 Settings ....................................................................... 38
8.1 Wi-Fi ..................................................................38
8.2 Bluetooth ..........................................................39
8.3 Connection .......................................................41
8.4 Home screen & lock screen .........................44
8.5 NXTPAPER zone .............................................45
8.6 Display ...............................................................45
8.7 Sound.................................................................46
8.8 Notifications ....................................................46
8.9 Button & gestures ..........................................47
8.10 Advanced features..........................................47
8.11 Smart Manager ................................................47
8.12 Security & privacy ..........................................48
8.13 Location ............................................................49
8.14 Safety & emergency .......................................49
8.15 Apps ...................................................................50
8.16 Storage ..............................................................50
8.17 Accounts ...........................................................50
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8.18 Digital Wellbeing and parental controls ....50
8.19 Google ...............................................................51
8.20 Accessibility .....................................................51
8.21 System ...............................................................51
9 Making the most of your tablet ............................53
9.1 FOTA Upgrade .................................................53
10 Accessories ................................................................55
11 Licenses ......................................................................56
12 Troubleshooting ........................................................57
13 Specifications ............................................................63
4
1
Your device ..............................
1.1 Keys and connectors
Recent apps
button
Home button
Back button
Front camera
Volume
up/down
Power key
Speaker
Speaker
Microphone
Microphone
NXTPAPER KEYS
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Back camera
Back button
• Touch to go back to the previous screen,
or close a dialog box, options menu, the
Notification panel, etc.
Home button
• From any application or screen, touch to
return to the Home screen.
• Long press to turn on Google Assistant. You
can get help such as getting directions and
restaurant information based on the content
detected on the screen.
Recent Apps button
• Touch to view applications you’ve recently
accessed.
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Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to select
from Power off/Restart/Aeroplane mode/Cast
• Press and hold the Power key and Volume
down key to take a screenshot.
• Press and hold the Power key for at least 10
seconds to force reboot.
Volume keys
• Adjust the media volume while listening to
music or a video, or streaming content.
• While using the Camera app, press Volume up
or down key to take a photo.
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1.2 Accessibility
(1)
Press the Volume up and Volume down keys
simultaneously for 3 seconds to activate accessibility
features or go to Settings > Accessibility > TalkBack to
turn on hearing assistance.
Hearing assistance is based on TalkBack technology,
a gesture-based screen reader that lets you use the
device without looking at the screen. TalkBack provides
an spoken audio of the screen content from battery
level to the app your finger is on.
(1) Application availability may vary depending on the country and operator.
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1.3 Getting started
1.3.1 Setting up
Charging the battery
You are advised to fully charge the battery ( ).
Charging status is indicated by a percentage displayed
on screen. The percentage increases as the tablet is
charged.
To reduce power consumption and energy waste
when the battery is fully charged, disconnect your
charger from the plug; switch off Wi-Fi, Bluetooth
or background-running applications when not in
use; reduce the backlight time, etc.
Learn more about battery life and proper use to
maximize your battery’s performance.
• Don’t use or place your device in extreme
temperatures. Extreme temperatures, whether too high
or too low, can accelerate battery degradation and
reduce its overall lifespan. For optimal performance, the
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manufacturer’s recommended operating temperature
range is 0°C (32°F) to 40°C (104°F).
• Deactivate Wi-Fi, GPS, Bluetooth when not in use.
• Deactivate auto-syncing of apps, close unnecessary
apps.
• Turn display off by pressing the power key when the
device is not in use.
• Set Screen timeout to a short interval.
• Lower the screen brightness.
• After charging to 100%, disconnect your charger from
the plug. Charging to 100% each time will reduce the
battery life.
• Think of activating your tablet's Intelligent charging
mode (Settings > Smart Manager > Battery > Battery
health > Intelligent charging mode) to stop charging at
80% battery level, for a longer battery life.
• To minimize the effect, it is recommended to use fast
charging only when necessary and avoid keeping the
battery at high charge levels for extended periods
Battery capacity and usage hours may vary depending
on device settings and usage patterns.
Note: For environmental reasons this package may
not include a charger, depending on the device you
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purchased. This device can be powered with most USB
power adapters and a cable with USB Type-C plug.
To correctly charge your device you can use any
charger as long as it meets all applicable standards for
safety of information technology equipment and office
equipment with minimum requirements as above listed.
Please do not use chargers which are not safe or do not
meet the above specifications.
1.3.2 Powering on your tablet
Hold down the Power key until the tablet powers on,
unlock your tablet (Swipe, PIN, Password or Pattern) if
necessary and confirm. The Home screen is displayed.
1.3.3 Powering off your tablet
Press and hold the Power key until options appear, then
select Power off.
1.4 Home screen
You can bring all the items (applications, shortcuts,
folders and widgets) you love or use most frequently to
your Home screen for quick access. Touch the Home
button to switch to the Home screen.
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1
2
1
Status bar
• Status/Notification indicators
• Swipe down to open the Notification panel.
2
Favorite tray applications
• Enter the application.
• Long press to move or remove applications.
Auto-rotate screen
From the app list, touch Settings > Display > Auto-
rotate screen to enable the function.
1.4.1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Long press
To enter the available options for an item, long press
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the item. For example, select a contact in Contacts, long
press this contact, an option list will appear.
Drag
Long press an item and drag it to another location.
Slide/Swipe
Slide the screen to scroll up and down the applications,
images, and web pages. You can slide the screen
horizontally too.
Flick
Similar to swiping, flicking is a lighter and quicker stroke.
Pinch/Spread
Place two fingers on the screen surface and draw them
apart or together to scale an element on the screen in
Photos.
The tablet also supports one finger zooming in Photos.
Double touch the screen to zoom in/out.
Rotate
Automatically change the screen orientation from
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portrait to landscape by turning the tablet sideways to
have a better screen view.
1.4.2 Status bar
From the Status bar, you can view both tablet status
(on the right side) and notification information (on the
left side).
Swipe down the status bar to view notifications and
swipe down again to enter the Quick settings panel.
Swipe up to close it.
Notification panel
Swipe down the Status bar to open the Notification
panel and Quick Settings panel as well.
Clear all notifications
(ongoing notifications
will remain)
Quick Settings panel
From the Quick Settings panel you can enable or
disable functions or change modes by tapping the icons
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Touch to open
Settings, to view
the full list of
settings.
1.4.3 Locking and unlocking your screen
To protect your tablet and privacy, you can lock the
tablet with a pattern, PIN, or password, etc.
To create a screen unlock pattern
• From the Home screen, touch Settings > Security &
privacy > Device unlock > Screen lock.
• Set your own pattern.
To lock tablet screen
If your tablet remains inactive for a period of time, it will
automatically lock the screen and enter sleep mode to
save power. Go to Settings > Display > Sleep and select
a screen timeout period. You can also manually lock the
screen by pressing the Power key once.
To unlock the tablet screen
Press the Power key once to light up the screen, swipe
up and unlock the screen with the method you have
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set.
If you have chosen Swipe as the screen lock, you can
press the Power key to light up the screen, then swipe
up to unlock the screen.
Swipe up to
unlock the screen
1.4.4 Personalising your Home screen
Add
You can long press a folder, an application or a widget
and drag the item to your preferred Home screen.
Reposition
Long press an item and drag it to the desired position
and then release. You can move items both on the
Home screen and the Favourite tray. Hold the icon on
the left or right edge of the screen to drag the item to
another Home screen.
Remove
Long press an item and drag it up to the top of the
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Remove icon, then release.
Create folders
To improve the organisation of shortcuts or applications
on the Home screen and the Favourite tray, you can
add them to a folder by stacking one item on top of
another. To rename a folder, open it and touch the
folder’s title bar to input the new name.
Wallpaper customisation
Long press an empty area on the Home screen, then
touch Wallpaper & style to customise wallpaper.
1.4.5 Widgets and recently used applications
Consult widgets
Long press the empty area on the Home screen, then
touch Widgets to display all widgets.
Touch the selected widget and slide it to move to your
preferred screen.
Consult recently used applications
To consult recently used applications, touch the Recent
Apps button . Touch a thumbnail in the window to
open the application.
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Touch one thumbnail and slide it up to close an
application.
Touch Clear all at the bottom of screen to close all the
running applications.
1.4.6 Volume adjustment
Using the volume key
By default, press the Volume key to adjust the Media
volume. To mute the sound, press Volume Down key
until the icon appears.
Using the settings menu
From the Home screen, touch Settings > Sound to set
the volume for media, notification, alarm, etc.
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2
Text input .................................
2.1 Using the onscreen keyboard
Onscreen keyboard settings
Go to Settings > System > keyboard, and a series of
settings will become available.
Adjust the onscreen keyboard orientation
Turn the tablet sideways or upright to adjust the
onscreen keyboard orientation. You can adjust it by
changing the settings (Touch Settings > Display >
Auto-rotate screen).
2.1.1 Gboard
1
2
3
4
1
5
1
Enter text or numbers.
2
Long press to select symbols.
3
Switch between symbol and numeric keyboard.
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4
Touch to switch between uppercase and lowercase
letters.
5
Touch to to open keyboard settings.
2.2 Text editing
You can edit the texts which you have entered.
• Long press or double tap within the texts you want
to edit.
• Drag the tabs to change the selected texts.
• The following options will appear: Translate, Cut,
Copy, Share and Select all.
• If you have previously cut or copied any text, touch
the tab to show Paste which allows you then paste
the text at the current location.
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3
Contacts ..................................
Contacts enables quick and easy access to the contact
you want to reach.
You can view and create contacts on your tablet and
synchronise them with your Gmail contacts or other
applications.
3.1 Consult your Contacts
To see your contacts, touch from the App drawer.
1
2
3
4
1
Display the contacts list option menu
2
Touch to search contacts
3
Long press to select contact(s) to delete
4
Add new contact
Deleted contacts will also be removed from other
applications on the tablet or web the next time
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you synchronise your tablet.
3.1.1 Adding a contact
Touch in the contact list to create a new contact.
You are required to enter the contact's name and other
contact information. By scrolling up and down the
screen, you can move from one field to another.
2
3
1
1
When finished, touch this icon to save
2
Touch to open available labels
3
Select a picture or take a photo for the contact
3.1.2 Use Quick contact for Android
Touch a contact in your contacts list to open Quick
Contact Information. To send a message, touch .
The icons available on the Quick contact panel depend
on the information you have for the contact and the
applications and accounts on your tablet.
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Add to/Remove from Favourites
(1)
To add a contact to favourites, you can touch a contact
to view details then touch to add the contact to
favourites.
To remove a contact from favourites, touch on the
contact details screen.
3.1.3 Editing your contacts
To edit contact information, touch in the contact
details screen.
When finished, touch Save to save.
3.1.4 Importing, exporting and sharing
(1)
Only tablet contacts and account contacts can be added
to Favourites.
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contacts
This tablet enables you to import contacts from your
internal storage to your tablet, and export your tablet
contacts via a .vcf file for sharing with others.
To import contacts:
From the Contacts screen, tap Fix & manage > Import
from file, then select contacts file to import.
To export and share contacts:
From the Contacts screen, tap Fix & manage > Export
to file, and enter a name for vcf file for future use, then
tap Save, the contacts will be automatically exported.
You can share a single contact or contacts with others
by sending the contact's vCard to them via Bluetooth,
Gmail.
Touch and hold a contact you want to share, touch
Share on contact details screen, and then select the
application to perform this action.
3.1.5 Displaying contacts
Touch Fix & manage and then Settings, select Sort by
> First name or Surname to sort the contacts list. as
well as viewing contact names by First name first or
Surname first through the Name format menu.
3.1.6 Synchronising contacts in multiple
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accounts
Contacts, data or other information can be synchronised
from multiple accounts, depending on the applications
installed on your tablet.
To add an account, touch Fix & manage from the
contacts list and touch Settings > Accounts, or from
the app list, then Settings > Accounts > Add account.
You are required to select the kind of account you are
adding, like Exchange and Google.
As with other account setups, you need to enter
detailed information, like username, password, etc.
You can remove an account and all associated
information from the tablet. Touch the account you
want to delete > Select REMOVE ACCOUNT.
Auto-sync
On the Accounts screen, touch Automatically sync
data, when activated, all changes to information on the
tablet or online will be automatically synchronised with
each other.
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4
Calendar, Clock, and
Calculator ................................
4.1 Calendar
You can use Calendar to keep track of important
meetings, appointments, etc.
To view the calendar and create events, open Google
apps folder from Home screen, then touch Calendar.
4.1.1 Multimode view
You can display the Calendar by Schedule, Day, Week,
or Month, touch corresponding icon to change the
calendar view.
4.1.2 To create new events
You can add new events from any Calendar view.
• Touch .
• Fill in all required information for this new event. If it
is a whole-day event, you can select All-day.
• Invite guests to the event. Enter the email addresses
of the guests you want to invite. The guests will
receive an invitation from Calendar and Email.
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• When finished, touch Save from the top of the
screen.
To quickly create an event from the Week view screens,
touch an empty spot to select a target area which will
then turn , then touch the icon to create the
new event.
4.1.3 To delete or edit an event
To delete or edit an event, touch the event to enter its
details screen. Touch to edit the event, or touch
and then Delete to delete.
4.1.4 Event reminder
If a reminder is set for an event, the upcoming event
icon will appear on the Status bar as a notification
when the reminder time arrives.
Swipe down the Status bar to open the Notification
panel and touch an event name to view the Calendar
notification list.
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4.2 Clock
Your tablet has a built-in clock. swipe up the Home
screen, then touch Clock.
4.2.1 Clock
To view the world clock, touch Clock on the Time
screen.
Touch to add a time zone.
4.2.2 Alarm
From the Clock screen, touch Alarm to enter the Alarm
screen.
Turn on to enable the alarm.
Touch to add a new alarm:
Touch a currently existing alarm to enter the alarm
editing screen.
Touch to delete the selected alarm.
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4.2.3 Timer
From the Clock screen, touch Timer to enter the Timer
screen.
• Select the time.
• Touch to start the countdown.
Pause/play
4.2.4 Stopwatch
From the Clock screen, touch Stopwatch to enter the
Stopwatch screen.
• Touch to start the Stopwatch.
• Touch to show a list of records according to the
updated time.
• Touch to halt the total and lap times. These
will only restart after is touched.
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• Touch to delete the record.
4.2.5 Adjust Clock settings
Touch and then Settings to access Clock, Alarms,
Timer and Screensaver settings.
4.3 Calculator
To solve mathematical problems with Calculator, swipe
up from the home screen, then touch Calculator.
Touch to delete all at once.
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5
Multimedia applications .......
5.1 Camera
Before using the camera, make sure that you remove
the protective lens cover to avoid it affecting your
picture quality.
To take a photo or video, touch from the Home
screen.
5
4
3
1
2
1
View the photos or videos you have taken
2
Switch between front and rear camera
3
Take a photo
4
Change to video mode
5
Spread fingers apart to zoom in, or pinch fingers
together to zoom out
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To take a photo
Touch to capture. The photo will be automatically
saved. You can also long press to take burst shots.
To take a video
Touch VIDEO to change the camera mode to video,
then touch to start video recording. You can also
touch the left icon to take a picture during video
recording.
Touch to pause video recording and touch to
continue. Touch to stop recording. The video will
be automatically saved.
5.2 Photos
Photos act as a media player for you to view photos and
play videos. In addition, a set of further operations to
pictures and videos are available for your choice.
To view the photos you have taken, slide up from the
Home screen, then touch Photos.
Pictures and videos are displayed by albums.
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Select photos for
further operation.
Working with pictures
Find the picture you want to work on, and touch the
picture to enter the full-screen picture view.
Touch to share the picture.
Touch to delete this picture.
Tap to use Google lens to analyze the photo and
deliver search results.
Touch select Use as to set the picture as Contact
photo or Wallpaper.
Tap to edit the picture or video.
Batch operation
The Photos provide a multi-select function, so that you
can work with pictures/videos in batches.
On Photos screen, long press a picture or video to
activate batch operation mode, then touch videos/
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pictures you want to work with. Touch to delete
selected files. Touch to share selected files.
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6
Others ...................................
6.1 Support Centre
Support Centre helps you to learn more about Hot
FAQs, operation instructions, troubleshooting, etc. You
can also feedback your comments to us through it.
6.2 Other applications
(1)
The previous applications in this section are preinstalled
on your tablet. To read a brief introduction of the
preinstalled 3rd party applications, refer to the leaflet
provided with the tablet. To download and install
more 3rd party applications, use the Google Play Store
application.
(1)
Application availability depends on country and operator.
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7
Google applications ...........
Google apps are preinstalled on your tablet to improve
work efficiency and help you enjoy life.
This manual briefly introduces the apps. For detailed
features and user guides, refer to related websites or
the introduction provided in the apps.
You are recommended to register with a Google account
to enjoy full functionality.
7.1 Chrome
A web browser with which you can surf the internet.
Your bookmarks, browsing history, and settings across
all devices on which the browser is installed can be
synchronised with your Google account.
7.2 Gmail
As Google's web-based email service, Gmail is
configured when you first set up your tablet. With this
application, you can send and receive emails, manage
emails by labels, archive emails, etc. Emails can be
automatically synchronised with your Gmail account.
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7.3 Maps
Google Maps offers satellite imagery, street maps, 360°
panoramic views of streets, real-time traffic conditions,
and route planning for traveling by foot, car, or public
transportation. By using this application, you can get
your own location, search for a place, and get suggested
route planning for your trips.
7.4 YouTube
YouTube is an online video-sharing application where
users can upload, view, and share videos. Available
content includes video clips, TV clips, music videos,
and other content such as video blogging, short original
videos, and educational videos. It supports a streaming
function that allows you to start watching videos
almost as soon as they begin downloading from the
internet.
7.5 Play Store
Serves as the official app store for the Android operating
system, allowing users to browse and download
applications and games. Applications are either free of
charge or at a cost.
In Play Store, search for the app you need, download it
and then follow the installation guide to install the app.
You can also uninstall, update an app, and manage your
37
downloads.
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8
Settings .................................
To go to Settings, swipe up from the Home screen and
touch Settings.
You can also swipe down from the notification panel
and touch .
8.1 Wi-Fi
You can connect to the internet when your tablet is
within range of a wireless network.
To turn Wi-Fi on and connect to a wireless network
• Touch Settings > Wi-Fi.
• Turn on .
• Once Wi-Fi is turned on, detected Wi-Fi networks
are listed.
• Touch a Wi-Fi network to connect to it. If the
network you selected is secured, you are required
to enter a password or other credentials (you should
contact the network operator for details). When
finished, touch CONNECT.
To add a Wi-Fi network
When Wi-Fi is on, you can add new Wi-Fi networks
according to your preference.
39
• Touch Settings > Wi-Fi.
• Touch Add network.
• Enter the name of the network and any required
network information.
• Touch CONNECT.
To forget a Wi-Fi network
The following steps prevent automatic connections to
networks which you no longer wish to use.
• Turn on Wi-Fi, if it’s not already on.
• On the Wi-Fi screen, touch the name of the saved
network.
• Touch FORGET in the dialog that opens.
8.2 Bluetooth
Bluetooth is a short-range wireless communication
technology that you can use to exchange data, or
connect to other Bluetooth devices for various uses.
To turn on Bluetooth
• Touch Settings > Bluetooth .
• Turn on Bluetooth .
Your device name and other available devices will
appear on screen.
To rename your device
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• Touch Settings > Bluetooth.
• Touch Device name.
• Enter a name, and touch RENAME to confirm.
To pair/connect your tablet with a Bluetooth device
To exchange data with another device, you need to turn
Bluetooth on and pair your tablet with the Bluetooth
device with which you want to exchange data.
• Touch Settings > Bluetooth.
• Touch + Pair new device.
• Touch a Bluetooth device you want to pair your
tablet with in the list.
• In the dialog that pops up, touch PAIR to confirm.
• If the pairing is successful, your tablet will be
connected to the device.
To unpair from a Bluetooth device
• Touch beside the device you want to unpair from.
• Touch FORGET to confirm.
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8.3 Connection
8.3.1 Aeroplane mode
Turn on Aeroplane mode to simultaneously disable
all wireless connections including Wi-Fi, Bluetooth and
more.
8.3.2 Tethering
To share your tablet's data connection via USB and
Bluetooth, go to Settings > Connection > Tethering to
activate these functions.
8.3.3 Data usage
Touch Settings > Connection > Data usage, you can
check the total data usage every day, and the data
usage of every App.
8.3.4 VPN
Virtual private networks (VPNs) allow you to connect
to the resources inside a secured local network from
outside that network. VPNs are commonly deployed
by corporations, schools, and other institutions so
that their users can access local network resources
when not inside that network, or when connected to a
wireless network.
42
To add a VPN
• Touch Settings > Connection > VPN and then touch
.
• On the screen that opens, follow your network
administrator's instructions to configure each
component of the VPN settings.
• Touch SAVE.
The VPN is added to the list on the VPN settings
screen.
Before adding a VPN, you should set a screen
lock for your tablet.
To edit/delete a VPN
To edit a VPN:
• Touch Settings > Connection > VPN.
• The VPNs you have added are listed. Touch the
icon next to the VPN you want to edit.
• After editing, touch SAVE.
To delete a VPN:
• Touch the icon next to the selected VPN, then
touch FORGET to delete it.
8.3.5 Private DNS
Touch to select private DNS mode.
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8.3.6 Cast
This function can transmit your tablet content to TV
or other device capable of supporting video over Wi-Fi
connection.
• Touch Settings > Connection > Cast .
• Touch the device name you want to connect.
Note: your device need to connet Wi-Fi network first
before using this function.
8.3.7 USB
With the USB cable, you can transfer media files
and other files between your internal storage and
a computer. Touch Settings > Connection > USB
connection, select Transfer files or Transfer photos
(PTP).
8.3.8 Printing
Touch Printing to activate Print services. You can select
your Default print service or choose Add service.
8.3.9 Quick Share
Quick Share is a service to send and receive files
between Android devices located at proximity. A list of
devices will appear in your proximity when using the
Quick Share feature, which you can share content with.
When you tap on the receiver, they will be notified
44
with the option to accept or decline the file you are
sharing. Google's Quick Share will then automatically
choose the best protocol for fast and easy sharing using
Bluetooth, Bluetooth Low Energy, WebRTC or peer-
topeer Wi-Fi.
8.4 Home screen & lock screen
Wallpapers & style: you can choose the default pictures
or use photos as wallpaper.
Home settings: you can set Home screen style, Home
screen grid. Enable or disable Fill empty cells, that is,
when apps are removed the empty cells will be filled
automatically. Enable Google feed, you will enjoy the
news feed service when swiping right from Home
screen. Enable Recent app, and the recently used
applications will be displayed in drawer. Enable App
icon badge, you can choose shown with number or
show without number when there are notifications.
Home app: you can customize your home app.
Notifications on lock screen: you can set to show all
notifications or don't shown any notification.
Lock screen message: you can set the message
45
displayed as the screen is locked.
Wake screen for notifications: enable it , when
screen is dark, it turns on for new notifications.
Control from locked device
Control external devices without unlocking your phone
or tablet if allowed by the device controls app.
Skip lock screen
After unlocking, go directly to last used screen.
Note, this need you to add a face unlock.
8.5 NXTPAPER zone
Touch to change the NXTPAPER mode.
8.6 Display
In this menu, you can adjust your screen brightness,
select screen display mode such as dark mode, eye
comfort mode, set sleep time, font size, etc.
To rotate screen contents when device is rotated, touch
Auto-rotate screen.
Status bar, touch Display > Status bar > Battery
percentage, and you can set how to display the battery
percentage on the upper right corner of the screen, or
not to show at all.
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8.7 Sound
• Volume: adjust the volume, or you can enable the
silent mode.
• Ringtone: set ringtones for notification and alarm.
• Do not disturb: you can turn this mode on as
scheduled, then notifications will be silenced
(except for alarms), and the tablet will not wake up
when the screen is off.
• Headset mode: ringtone will only be heard from
headset if it is plugged in.
• More sound settings: you can set tones for Screen
lock and Touch.
8.8 Notifications
• App icon badges: you can choose how to show the
icon badges (with number or with a red spot)when
apps receive new notifications.
• Privacy: choose to shaw all notifications or none.
• Bubbles: Turn it on, some conversations will appear
as floating icons on top of other apps.
• Notification icons folder: turn on , and all
notification icons will be hidden in a separate icon.
• Manage app notifications: you can configure
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whether to block the notifications from this app.
• Notification history: turn Use notificition history
on , the recent and snoozed notification will
appear.
8.9 Button & gestures
In this menu, you can set gestures for quick and
convenient operations.
8.10 Advanced features
• Health care: when you are using device with
unhealthy habits. a reminder will be sent to you.
• Portrait centred: during a video call, the front
camera will automatically adjust to keep the
portrait in the centre of the picture.
• Screen Recorder: enable in the quick setting panel,
and you can set the video resolution, with or
without sound, whether to record touch interaction.
• Stylus: customize key function.
8.11 Smart Manager
Smart Manager ensures your tablet is operating in top
form by automatically scanning and optimising data
usage to preserve battery levels, manage storage and
protect against security threats. You can also do some
manual settings for further optimisation.
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8.12 Security & privacy
App security
• Google Play Protect: Play Protect regularly checks
your apps and tablets for harmful behavior. You will
be notified of any security risks found.
Device unlock
• Screen lock: Choose screen lock such as None,
Swipe, Pattern (draw an unlock pattern), Pin (set a
PIN), Password (set a password).
• Face unlock: This is a backup screen lock method,
you can choose Face+Pattern, Face+PIN and Face
+Password.
Account security
Google Account and the passwords saved to your
Google Account are protected.
Device finders
• Find My Device: turn on to help you locate
your tablet remotely, if you lose your tablet, it also
can help you keep your data safe.
System and updates: You can check if there are updates.
Privacy
• To protect your privacy, you can set an app to be
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allowed or forbidden to access your location, call
logs, contacts, etc. Also whether or not to show
passwords or choose the activities and info that
you want to Google to save.
Others
You can also set Health Connect, Device admin apps,
Encryption & credentials, Trust Agents and App pinning
in Settings > Security & Privacy.
• Enabling Device admin apps allows Find My Device
to lock or erase a lost device.
• Encryption & credentials: you can see the encryption
and credential information of your tablet.
8.13 Location
Touch to set whether to allow an app to access your
device's location. Touch App location permissions you
can set the level such as Allow all the time or Allow
only while using the app. Touch Wi-Fi and Bluetooth
scanning, you can improve the location accuracy. Touch
Location services to enable the emergency location
service.
8.14 Safety & emergency
Emergency Location Service: Turn this feature on,
your device can automatically send its location to
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emergency and response partners when you call or text
an emergency number.
Earthquake alerts: Turn this feature on. When an
earthquake is detected nearby, you will get an alert
with the initial estimated magnitude and distance from
your location.
8.15 Apps
Touch to view details about the applications installed
on your tablet, to manage their data usage or force
them to stop.
8.16 Storage
Use these settings to monitor the total and available
space on your tablet and microSD card.
8.17 Accounts
Touch Add account to add an account for owner.
8.18 Digital Wellbeing and parental
controls
In this menu you can find how much time you have
spent on the tablet and even on each app. You can
customise the time limit for using the tablet so that
have a healthy and balanced life. In addition, parents
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are able to restrict their children's usage time to
manage their browsing habits.
8.19 Google
Touch to configure your Google account and services
settings.
8.20 Accessibility
Use the Accessibility settings to configure any
accessibility plug-ins you have installed on your tablet.
8.21 System
8.21.1 About tablet
This contains information such as device specification,
Legal information, Model type, Build number, etc.
8.21.2 Update apps
Touch to check apps new version and update.
8.21.3 Languages
Touch to configure language settings.
8.21.4 keyboard
Touch to the Spell checker, pointer speed, etc..
8.21.5 Date & time
Use Date & time settings to customise your preferences
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for how date and time are displayed.
8.21.6 Backup
Turn on to back up your tablet’s settings and other
application data to Google servers. If you replace your
tablet, the settings and data you’ve backed up will be
restored onto the new device when you sign in with
your Google account.
8.21.7 Reset options
Touch to reset Wi-Fi, Bluetooth, Reset app preferences,
or Erase all data.
8.21.8 Regulatory & safety
Touch to view product information.
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9
Making the most of your
tablet .....................................
9.1 FOTA Upgrade
Use the FOTA (Firmware Over The Air) Upgrade tool to
update your tablet's software. To access Updates, from
the app list, touch Settings > System > System Update.
If you want to update the system, touch CHECK FOR
UPDATES and when that’s finished, your tablet will
have the latest version of the software.
During FOTA downloading or updating, to avoid errors
in locating the correct update packages, do not change
your default storage location.
ECO design technical information
Cobalt in the battery:
• x< 35.8g
Tantalum in capacitors:
• 0g
Neodymium in loud speakers, vibration motors, and
other magnets:
• x> 0.3g
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Gold in all components:
• x> 0.15g
Recyclability rate Rcyc:
• 83.00%
The indicative percentage of recycled content for the
product or a part thereof:
• not known
Ingress protection rating:
• IP54
Minimum battery endurance in cycles in number of
cycles:
• 1000Cycle
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10
Accessories ..........................
Standard accessories
1. Charger
2. USB Cable
3.Quick Start Guide
• Accessories depend on countries.
56
11
Licenses ................................
Bluetooth SIG, Inc. licensed and certificated
TCL 9491G Bluetooth Declaration ID D067687
Wi-Fi Alliance certified
57
12
Troubleshooting ..................
Before contacting the service center, here are some
instructions to help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the tablet’s performance, remove
unnecessary files or apps on your tablet.
• Update your tablet's software, go to Settings >
System > System Update.
• Reset your tablet via Erase all data (factory reset).
Touch Settings > System > Reset options. Another
method is to hold down the Power key and the
Volume up key at the same time when your tablet
is powered off, and then select Wipe data/factory
reset by pressing volume down key. All your tablet
data will be lost permanently. It is strongly advised to
fully back up your tablet data before resetting.
and carry out the following checks:
My tablet can't be switched on or is frozen
• When the tablet can't be switched on, charge for
at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.
• When the tablet falls into a loop during power on
animation and the user interface can't be accessed,
press and hold the Power key to reset. This eliminates
58
any abnormal OS booting issues caused by third
party applications.
• If neither method is effective, reset the tablet by
pressing the Power key and the Volume up key at the
same time, selecting a language, and then selecting
Wipe data/Factory reset. Press the Volume key to
select, and press the Power key to confirm each
selection.
My tablet has not responded for several minutes
• If your tablet doesn’t respond, turn off your tablet by
pressing and holding the Power key until it turns off
and then restart it again.
• If your tablet has a removable battery, remove the
battery and reinsert it, then restart the tablet.
• If it still doesn't work, reset the tablet.
My tablet turns off by itself
• Check that your screen is locked when you are not
using your tablet, and make sure that the Power
key is not accidentally pressed while the screen is
unlocked.
• Check the battery charge level.
• If it still doesn't work, reset the tablet or update
software.
My tablet can't charge properly
• Make sure that you are using the TCL charger that
comes with the tablet.
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• If your tablet has a removable battery, make sure
that your battery is inserted properly and clean the
battery contact if it’s dirty. It must be inserted before
plugging in the charger.
• Make sure that your battery is not completely
discharged; if the battery power has been empty for
a long time, it may take around 20 minutes to display
the battery charging indicator on the screen.
• Make sure that charging is carried out under normal
conditions (0°C (32°F) to 40°C (104°F )).
• When abroad, check that the voltage input is
compatible.
My tablet can't connect to a network or "No service"
is displayed
• Try connecting to the network by moving to another
physical location.
• Verify the network coverage with your operator.
• Try connecting at a later time if the network is
overloaded.
My tablet can't connect to the internet
• Check your tablet's internet connection settings.
• Make sure that you are in a place with network
coverage.
• Try connecting at a later time or another location.
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I can't use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure that this feature doesn't require an TCL
accessory.
I can't connect my tablet to my computer
• Check to make sure the USB port is not broken. If it’s
not working, try another USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it
supports MTP mode. If you are using a Mac, make
sure to install Android File Transfer from www.
android.com/filetransfer/.
I can't download new files
• Make sure that there is sufficient tablet storage
space for your download.
• Select the microSD card as the location to store
downloaded files.
• Check your subscription status with your operator.
The tablet can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your
tablet is visible to other users.
• Make sure that the two tablets are within Bluetooth’s
detection range.
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The battery drains too fast
• Make sure that you follow the complete charge time
(minimum 120 minutes).
• After a partial charge, the battery level indicator
may not be exact. Wait for at least 20 minutes after
removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as
possible.
• Update news and weather information on manual
demand, or increase their auto-check interval.
• Exit background-running applications if they are not
being used for extended periods of time.
• Turn off Bluetooth or Wi-Fi when not in use.
The tablet becomes warm following game playing,
internet surfing or running other complex applications
• This heating is a normal consequence of the CPU
handling excessive data. Ending the above actions
will make your tablet return to normal temperature.
After a factory data reset is performed, I can't use my
tablet without entering Google account credentials
• After a reset is performed, you must enter the
original Google account credentials that were used
on this tablet.
• If you don’t remember your Google account
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credentials, complete Google account recovery
procedures.
• If you still cannot access your tablet, apply to the
authorised repair centre, but remember that it will
not be regarded as warranty case.
I forget some passwords/codes/keys on tablet
• Perform a factory data reset.
• If you still cannot access your tablet, apply to the
authorised repair centre, but remember that it will
not be regarded as a warranty case.
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13
Specifications
(1)
...................
Processor :
MTK Helio G99
Platform :
Android 14
Memory :
256GB ROM + 8GB RAM
Dimensions (LxWxT) :
322.41*222.02*6.95 mm
Weight :
750g
Display :
2400*1600
Connectivity :
• Bluetooth BT5.0
• Wi-Fi 802.11a/b/g/n/ac
• USB Type C
Camera :
• 13MP+5MP front cameras
(1)
Specifications are subject to change without prior
notice.
64
• 8MP rear camera
Audio supported formats :
AAC LC, HE-AACv1 (AAC+), HE-AACv2 (enhanced
AAC+), AAC ELD (enhanced low delay AAC), AMR-NB,
AMR-WB, FLAC, MP3, MIDI, Vorbis, PCM/WAVE
Battery
(1)
:
Capacity: 10000mAh
Disclaimer
There may be certain differences between the
user manual description and the tablet’s operation,
depending on the software release of your tablet or
specific carrier services.
TCL Communication Ltd. shall not be held legally
responsible for such differences, if any, nor for their
potential consequences, which responsibility shall be
borne by the carrier exclusively.
(1)
The original battery has undergone rigorous safety inspections
to meet qualification standards, the use of non-original batteries
may be dangerous.
