Warranty & RMA Policy
Dear Customers:
Thank you for purchasing TP-Link products. In order to protect your rights and interests, please
read the following Warranty Policy carefully. NOTE: THIS WARRANTY POLICY GIVES
YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE.
Limited Warranty
TP-Link Systems Inc. (“TP-Link USA”) provides a limited warranty on all eligible TP-Link
products purchased in the United States. This limited warranty covers failures due to defects in
material or workmanship for devices, antennas, and accessories*, commonly referred to as
“manufacturer defects.” Packaging, software products, and technical data are not covered under
the limited warranty. The maximum liability of TP-Link USA is the product purchase price.
Coverage under this limited warranty begins from the date the original purchase is delivered and
is only applicable to the original purchaser of the product. Second-hand goods, such as products
sold as “used,” “as is,” or “open box”, are generally not covered under this limited warranty. A
valid proof of purchase and a complete product serial number are required to receive any
services guaranteed as part of this limited warranty. This limited warranty does not apply if the
product has been modified in any way or has a defaced or removed serial number.
This limited warranty does not apply to refurbished products or products resold by unauthorized
resellers. Products sold by unauthorized resellers are considered second-hand goods and do not
qualify for warranty services. For TP-Link Refurbished Product Warranty Policy, please
visit http://www.tp-link.com/us/support/refurbished/
TP-Link USA’s limited warranty does not provide refunds, returns, or exchanges under most
conditions. Product(s) replaced under this limited warranty are typically replaced with factory
refurbished product(s). If the defective product(s) are discontinued, end-of-life, or out of stock,
TP-Link USA, at its discretion, will issue a replacement product with comparable features. This
may result in a replacement product that is a different model or value. Product warranty periods
are not renewed or extended for any replacement products provided under this warranty policy.
The original purchase date and warranty period will apply to any replacement products until the
end of the original warranty period.
Conditions that Disqualify Products from the Limited Warranty
Conditions that disqualify products from the limited warranty include, but are not limited
to:
• Any defects or damages caused by normal wear and tear, accidents, improper installation
or maintenance, misuse (including failure to follow product documentation), neglect,
disassembly, alterations to the hardware or supporting setting files, servicing other than
by TP-Link USA authorized technicians, and external causes such as, but not limited to,
natural disaster, water damage, extreme thermal or environmental conditions
• Any defects caused by software, virus, or improper use of self-made, non-public or third-
party/open-source software
• Any unauthorized obliteration or tearing up of the product barcode
• Any defects caused by transportation or loading during returning voyage
• Any other defects that are not caused by workmanship or product quality
For external power supplies, conditions that disqualify products from the limited warranty
include, but are not limited to:
• Returned power supply units that have obvious hard object damage, fissure, broken legs
and/or severe deformation;
• Returned power cord that is broken, has an exposed core or similar damages.
*Accessories: Please refer to TP-Link Home Accessories and TP-Link Business Accessories
for the applicable Warranty Period.
Warranty Period
Warranty periods for TP-Link products purchased on or before 8/31/2023 can be viewed
here.
Warranty periods for TP-Link products purchased on or after 9/1/2023 are as follows:
Home and Smart Home Products
Products Category
Products in Category
Warranty
Period
Home
Whole Home Wi-Fi/Mesh Wi-Fi /Deco
2 Years
Wi-Fi Router
Adapters/USB Adapters
Access Points
Range Extenders
Powerline Adapters
Smart Home
Smart Plugs
2 Years
Smart Lighting
Smart Switches
Indoor/Outdoor Wired Cameras
Smart Doorbell
Wired Doorbell *Excluding KD110
1 Year
Wire-Free Doorbell
Wire-Free Cameras
Wire-Free Smart Cameras
1 Year
*Excluding KC300 and KC310
Solar Charging Panel
Solar Charging Panel (for Wire-Free Cameras)
1 Year
Battery (Removable/Pack)
Wire-Free Camera Battery
1 Year
Baby Monitor
Baby Monitors
1 Year
Flood Lighting
Smart Flood Lights
1 Year
Smart Flood Light Cameras
Robot Vacuums
Robot Vacuums
1 Year
*Excluding wear and tear items that require
regular replacement and maintenance
Robot Vacuum Accessories
Brushes, Mop Pads, Filters, Boundary Tape
30 Days*
Smart Sensor
Sensors
1 Year
Smart Home Hub
Smart Doorlock
Smart Doorlock
1 Year
Smart Button
Smart Button
1 Year
Home Class Accessories
USB Hubs/Port Hubs
2 Years
USB Converters/USB to Gigabit Ethernet
Adapter
Charging/Power Bank
1 Year
USB-F Bluetooth power cable
Buisness Products
TP-Link Omada Pro SDN
TP-Link Omada Pro Switches
Limited
Lifetime
TP-Link Omada Pro Access Points
TP-Link Omada Pro VPN Routers
TP-Link Omada Pro Controllers
TP-Link Omada SDN
TP-Link Omada Switches *Excluding
Outdoor Switches
5 Years
TP-Link Omada VPN Routers
TP-Link Omada Controllers
TP-Link Omada Access
Points *Excluding Outdoor Access Points
TP-Link Omada Outdoor Switches
2 Years
TP-Link Omada Outdoor Access Points
PharOS Outdoor Access Points
PharOS WISP/Long Range outdoor access
points
2 Years
Business-Class Switches (Non-TP-
Link Omada)
w/ Steel Chassis
3 Years
w/ Plastic Chassis
2 Years
LiteWave Switches
w/ Steel Chassis
3 Years
w/ Plastic Chassis
2 Years
Business Class Accessories
Splitters and Injectors
2 Years
Media Converters
Transceivers
SFP+ Cables
Rackmount Chassis
Rack Mounting kit
TP-Link ViGi Surveillance
VIGI camera with metal chassis *excludes
Pan & Tilt
5 Years
VIGI camera with plastic
chassis *excludes Pan & Tilt
2 Years
VIGI Pan & Tilt Camera
2 Years
VIGI NVR *excludes Hard Drives
5 Years
VIGI NVR Hard Drives
3 Years
TP-Link Optical Networking
ONU
2 Years
Transceivers
2 Years
OLT and Line Card
5 years
TP-Link Festa
Routers w/ steel chassis
3 Years
Outdoor Access Points
2 Years
Indoor/Wall Access Points
3 Years
Switch w/ steel chassis
3 Years
Switch w/ plastic chassis
2 Years
*Note:
Vacuum accessories are components that experience natural wear and tear over time requiring
periodic replacement. The warranty for these products solely covers manufacturing defects, such
as sizing or fitting issues making them unsuitable for their intended use. Normal wear and tear,
along with other defects not resulting from manufacturing, are not covered under the warranty.
Click here to determine what category your product is in.
*Limited Lifetime Warranty:
A: Limited lifetime warranties only apply to the original purchaser and do not transfer. Second-
hand business-class products or products sold by unauthorized resellers do not carry a limited
manufacturer warranty. RMA requests for such products will be denied.
B: Warranties on products that are discontinued/end-of-life will be limited to a period of (5)
years from the end-of-life date, as set by TP-Link USA. Discontinued status is based on the
model number and not the hardware revision.
C: Only the product and its internal parts are covered under the limited lifetime
warranty. External parts such as external power supplies, modules, and other accessories may be
covered under separate warranties. Please refer to TP-Link business-class accessories for more
information.
Replacement Procedure
If the product(s) are found to be defective and is still covered under the TP-Link USA
replacement and warranty policy, the customer may qualify for a replacement product, by
following the process listed below:
Click here to view the detailed TP-Link RMA Process
Please Note:
• TP-Link USA may reject or return the product(s) returned without accessories or an
assigned case number.
• Serial numbers not in our database may have warranty services denied.
• Products with no valid proof of purchase and where a serial number cannot be determined
may have warranty services denied.
• Advanced shipping times only apply to the transit of the replacement. All RMAs
regardless of chosen method are subject to a processing period of up to 3 to 5 business
days. The chosen method of delivery will be applied once the product has shipped.
• TP-Link USA is not responsible for any damage that may occur during shipping.
• TP-Link USA is not responsible for packages that are reported lost, missing, or stolen. If
our shipping partner shows the package was delivered to the correct address, additional
replacements may be denied and will only be approved at TP-Link USA’s discretion.
• If the defective product is not received complete (unit, power cord/controller, antennas,
etc.), RMA services may be denied and what was received returned to the customer.
• If a damaged product is received as part of an RMA replacement the RMA will be denied
and the product disposed of unless the customer provides a return label to ship the
product back to them.
• Individual parts such as (screws, zip-ties, wire nuts, ethernet cables, etc.) are not covered
under the product’s limited warranty and may only be provided at TP-Link’s sole
discretion.
• Customers will be responsible for additional shipping costs for the return of missing
items from defective products that were received incomplete.
• Fees charged to customers who have selected an Advanced RMA option for failing to
return defective products within the specified time are non-refundable.
Appendix:
1. THE LIMITED WARRANTY STATED ABOVE IS ONLY VALID FOR PRODUCTS
SOLD IN THE U.S. BY TP-LINK OR ITS AUTHORIZED RESELLERS. ANY
ADDITIONAL WARRANTY OR SERVICES AGREED UPON DURING THE
PURCHASE SHALL ONLY BE EFFECTIVE BASED ON THE CONTRACT SIGNED
BY TP-LINK USA. ADVANCED SHIPPING OPTIONS ARE ONLY AVAILABLE IN
THE CONTIGUOUS 48 STATES.
2. WARRANTY SERVICES MADE AVAILABLE BY DISTRIBUTORS ARE NOT
COVERED BY THIS WARRANTY POLICY, AND TP-LINK USA SHALL NOT BE
HELD LIABLE FOR ANY SUCH WARRANTY SERVICE. IN ORDER TO RECEIVE
ANY BENEFIT FROM THE DISTRIBUTOR’S WARRANTY AND/OR OTHER
POLICIES, PLEASE KEEP ANY DOCUMENTS OBTAINED DURING THE
PURCHASE.
3. NO EMPLOYEE OR REPRESENTATIVE OF TP-LINK USA OR ITS AFFILIATES
OR ANY THIRD PARTY IS AUTHORIZED TO MAKE ANY MODIFICATIONS,
EXTENSIONS, OR ADDITIONS TO THIS WARRANTY POLICY. IF ANY TERM
OF THIS WARRANTY POLICY IS HELD TO BE ILLEGAL OR
UNENFORCEABLE, THE REMAINING TERMS OF THIS WARRANTY POLICY
WILL REMAIN IN FULL FORCE AND EFFECT.
4. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY
TP-LINK USA PROVIDES FOR THE APPLICABLE TP-LINK PRODUCTS, AND
THE ABOVE REMEDY IS YOUR SOLE REMEDY. TP-LINK USA EXPRESSLY
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND,
WHETHER STATUTORY OR IMPLIED, ARISING FROM THE COURSE OF
CONDUCT OR OTHERWISE, REGARDING THE APPLICABLE TP-LINK
PRODUCTS, EXCEPT THAT ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-
INFRINGEMENT ARE LIMITED IN DURATION TO THE APPLICABLE
WARRANTY PERIOD STATED ABOVE. CUSTOMER ASSUMES ALL RISK
WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS
PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH
ANY OTHER PRODUCTS OR SUBSTANCES.
5. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, TP-LINK USA AND ITS
SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, "TP-LINK PARTIES")
SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY
(WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF
ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE
INCURRED BY YOU IN CONNECTION WITH ANY TP-LINK PRODUCTS OR
THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A TP-
LINK USA PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR
SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES
ARISING.
6. TP-LINK IS NOT RESPONSIBLE FOR ANY DAMAGES, INJURIES, OR LOSS OF
USE DIRECTLY OR INDIRECTLY FROM THE USE OR ATTEMPTED USE OF TP-
LINK PRODUCTS AND SERVICES. YOU EXPRESSLY AGREE AND
UNDERSTAND THAT TP-LINK PRODUCTS ARE USE AT YOUR OWN RISK
7. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
8. TP-LINK IS NOT RESPONSIBLE FOR ANY FEES INCURRED RELATED TO
DIAGNOSTIC TESTING, SERVICE, OR INSTALLATION ASSOCIATED WITH
THE USE OR ATTEMPTED USE OF ANY OF OUR PRODUCTS. ANY FEE
CHARGED BY A CONTRACTOR OR SERVICE TECHNICIAN WILL BE THE
SOLE RESPONSIBILITY OF THE CUSTOMER.
Remarks: TP-Link USA reserves the right, at its sole discretion, to interpret, modify, and amend
this warranty policy at any time.
