USER GUIDE
NZ AU
FRONT LOADER
WASHING MACHINE
WH9060D5, WH9060DG5, WH1060D5,
WH1060DG5, WH1260D5 &
WH1260DG5 models
3
CONTENTS
Safety and warnings 4
Get to know your washer 7
Control panel 8
First use 9
Add detergent or softener 10
Sort your items 11
Understanding fibre types 12
Load the washer 13
Select a fibre type 14
Select an item type 15
Select a treatment 16
Select a colour 17
Wash temperatures and spin treatments 18
Select a soil level 19
Set up Auto Dose 20
Set the cycle 21
More options 22
Save favourite cycles 23
Set delay start 24
Adjust settings 25
Choose a detergent 26
Wi-Fi connection and Remote Mode 27
Clean and maintain your appliance 28
Clean the dispenser drawer 29
Run the Drum Clean cycle 30
Unlock the door 31
Clean the pump filter 32
Troubleshooting 34
Faults and alerts 37
Compliance information 38
Manufacturer’s Warranty and Service Guide 39
Registration
To register your product visit our website: fisherpaykel.com/register
4
SAFETY AND WARNINGS
WARNING!
Electric Shock Hazard
Failure to follow this advice may result in
electric shock or death.
• If you are using an extension cord or a portable
electrical outlet device (e.g. multi-socket outlet
box), ensure that it is positioned so that it does
not come into contact with water or moisture.
READ AND SAVE THIS GUIDE
WARNING!
Read Safety Guide. Failure to follow all guides and rules could cause personal injury or
property damage. Use this appliance only for the intended purpose as described in the
user guide and installation guide of this appliance. When using this appliance, always
exercise basic safety precautions including the following:
General
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This product has been designed for personal, family or household use. This product is
not designed for any commercial use.
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Do not touch or operate the appliance with wet hands or with bare feet.
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A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician or similarly qualified person in order to avoid a hazard. Do not use
the machine until it has been repaired to avoid a risk of electric shock.
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Do not operate this appliance if it has been damaged during transport. Contact your
Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
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This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,unless
they are supervised or given instructions on how to use the applianceby someone
responsible for their safety.
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Keep children away from the washing machine while it is in operation.
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Supervise children to ensure they do not play with the appliance or climb inside
thedrum.
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Do not swing on or put weight on the door.
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Check and remove all objects from pockets, e.g. lighters and matches.
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The washing machine should only be used for washing and rinsing of textiles where this
isindicated on the care label.
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Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to
the wash water. These substances give off vapours that could ignite or explode.
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Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.
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The door will be locked from the start of the cycle until the cycle is complete for safety
reasons. It is possible to open the door during the cycle under certain conditions. Never
force the door open.
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Do not touch the door during a cycle as the door can become hot.
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Keep children away from the washing machine.
5
SAFETY AND WARNINGS
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Read and follow the detergent manufacturer’s instructions carefully. Instructions on
how to use the detergent will be clearly indicated on the pack. Remember to store your
detergents out of the reach of children.
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Do not wash an electric blanket in your washing machine unless the care label
specifically states it is safe to do so.
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Do not wash curtains in this washing machine, as sunlight makes them brittle and they
may disintegrate during washing.
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Do not put dripping wet clothes on top of the washer as this could create an electrical
hazard.
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The only user-removable parts of the washing machine are the inlet hose(s), dispenser
drawer and pump filters. No other parts are designed to be removed by anyone other
than a Fisher&Paykel trained and supported service technician.
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Do not overload your washing machine beyond its rated capacity.
MODEL CODE MAXIMUM CAPACITY* (KG)
WH9060D5, WH9060DG5 9kg
WH1060D5, WH1060DG5 10kg
WH1260D5, WH1260DG5 12kg
*Capacity refers to the maximum dry weight of items the washing machine can wash at
any one time
Installation
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This clothes washer is heavy, we recommend two persons to move and install the
appliance.
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Install the appliance on a solid and level floor surface. Ensure it has at least 12mm
clearance on each side and at the top, and at least 30mm clearance at the rear.
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The appliance must not be installed on any textured floor coverings (e.g. carpet, rugs).
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This appliance can be installed on a compatible Fisher & Paykel plinth. To ensure
stability, the plinth must be fitted correctly with the appliance. For installation
instructions and compatible plinth models, refer to fisherpaykel.com.
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Do not install or operate this appliance on any other plinth or structure.
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Ensure the installation provides accessibility to the plug or incorporate a switch in the
fixed wiring in accordance with the wiring rules to allow disconnection of the appliance
from the supply after installation.
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Do not attempt to lift appliance on your own as this could cause harm or injury. Always
lift appliance with at least two people.
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Ensure any transit bolts have been removed before operating appliance.
Water supply requirements:
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Inlet water pressure: Max. 1MPa (145psi), Min. 50kPa (7.3psi)
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Inlet water flow rate: Min. 6litres/minute
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A pressure-reducing valve must be installed if pressure is higher than 1MPa.
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For optimum wash performance check the supply pressure is within the
recommendedrange.
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New hose sets provided should be used to connect the appliance to the water mains.
6
SAFETY AND WARNINGS
Old hose sets should not be re-used.
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We recommend the inlet hose(s) are changed every 5 years. WARNING: Failure to do so
may result in a flood and damage to property.
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The hot water temperature should not exceed 65°C and the cold water temperature
should not exceed35°C. Temperatures above these may cause the appliance to fault or
cause damage to it.
Disposal
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When disposing of this appliance, the door should be removed to avoid children getting
trapped inside, and that the electrical cable is cut off close to the cabinet.
For more detailed information and comprehensive user and installation instructions,
download the user and installation guides via www.fisherpaykel.com
7
GET TO KNOW YOUR WASHER
Get the app for a smarter experience
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Access extra features and information
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Track and run cycles from your phone
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Customise your favourite cycles
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Get the latest software updates
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Register your product for streamlined support
FEATURES AND ACCESSORIES
1
Detergent/Softener dispenser drawer
2
Control panel
3
Drum light (inside drum)
4
Pump filter
2
4
1
3
8
CONTROL PANEL
2 3 4 5
6 7 8
9
1 Power
Press and hold
POWER to turn the washer on/off.
2 Remote
Press
REMOTE to connect to Wi-Fi and control your appliance via
the app.
3 Menu
Press
MENU to access features and settings like display and
audio. See ‘Adjust settings’.
4 Favourites Press
FAVOURITES to save cycles for quick access.
5 Back
Press
BACK to go back to the previous screen.
6 Display Displays product features and settings.
7 Wi-Fi
Wi-Fi indicator
lights up when appliance is connected to Wi-Fi.
8 Start/Pause
Press
START/PAUSE to start or pause a cycle.
9 Control dial
z
Turn the dial to scroll.
z
Press to select.
z
Press to start a cycle after pressing START/PAUSE .
!0 Key lock
Press and hold
KEY LOCK to lock or unlock the controls.
When locked, KEY LOCK will be illuminated. POWER and
START/PAUSE will still be available.
1
!0
9
FIRST USE
1. Add detergent to Tank 1.
Skip this step if you are not
using the Liquid Detergent
Auto Dose tank. The manual
dispenser does not need to be
primed.
What to look for
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If the washer is leaking,
check the hose connections.
z
If the washer is moving
around, adjust the feet to
level it.
See the ‘Installation guide’ for
instructions.
Before you wash your first load, we recommend running a QUICK 15 cycle. This will prime
the Auto Dose detergent dispenser and enable you to check that the hoses are connected
properly and the washer is sitting level.
2. Press
FAVOURITES to
access the Favourites menu,
and use the dial to scroll and
select MIXED QUICK 15.
10
ADD DETERGENT OR SOFTENER
Your washer has three dispenser tanks for automatic and manual dispensing, giving you the
flexibility to use a combination of detergents or detergent and softener. See ‘Set up Auto
Dose’ for how to switch between Auto Dose and Manual dispensing.
Each Auto Dose tank lasts for multiple cycles. Fill the Auto Dose tanks to the MAX line.
When the tanks need to be refilled, a reminder will show on the screen.
See ‘Set up Auto Dose’ for how to set Auto Dose and adjust the dosage amount.
Manual dose tank
The Manual dose tank dispenses liquid or powder detergent. The dosage is determined by
the amount of detergent you add to the tank, so only add as much detergent to the Manual
tank as you need for that load.
To select Manual dispensing, select
AUTO DOSE in the cycle settings. See ‘Set a cycle’ for
details.
Select Manual for detergent pods
If using a detergent pod, set the dispenser to MANUAL. Add the pod directly to the washer drum
and put your items on top of it.
Auto Dose tanks
Auto Dose tanks automatically dispense liquid detergent or fabric softener during a cycle.
The dosage will adjust depending on the fibre, item type and treatment selected, as well as
the load size and soil level.
Tank 1 For everyday liquid detergent.
Tank 2 Flexible tank. Can be used for softener (default), set to hold extra
detergent as an extension of tank 1 or set for specialised detergent.
11
SORT YOUR ITEMS
Sorting your items well is essential for taking care of your clothes and getting the best
results from your appliance. Follow these steps every time you use the washer.
1. Check each care label to
see the fibre composition and
how each garment should be
washed. See ‘Understanding
fibre types.’
2. Sort itemsintoloads of
similar fibre, item type and
item colour.
3. Check pockets, close
fasteners and zippers, and
untangle items before loading.
Use a small washbag for
delicate items, and be careful
not to overfill it.
12
UNDERSTANDING FIBRE TYPES
Every cycle starts with fibre type
Each fibre type responds differently to washing and drying. This appliance uses a fibre-led
system and precision sensing to wash your items, so selecting the right fibre type for each
load is key to setting the best cycle each time.
Treat for the most delicate fibre
Items may be a blend of multiple fibres — some more delicate than others. The care label
on an item will tell you what fibre or fibres the item is made of and how to care for it.
Select the fibre type on your washer that applies to the most sensitive or delicate fibre in
the blend, even if it is only a small percentage.
Identify delicate fibres
This table helps identify the most delicate or sensitive fibres commonly found on
care labels. It also offers alternative cycle suggestions for most specialist fibres.
Recommendations may not suit all items — always check your care label first.
For best results, use a detergent designed for the most delicate fibre. See ‘Choose a
detergent’ for more information.
SENSITIVITY COMMON FIBRES FIBRE TYPE ITEM TYPE
High Cashmere Not suited for machine washing in
this model
Down Down
Silk Not suited for machine washing in
this model
Wool, Merino Wool
Elastane, Lycra Elastane
Viscose, Bamboo, Rayon, Modal
Cotton
Delicate
Lyocell, Tencel™
Acrylic Polyester
Linen
Cotton
Ramie
Nylon, Polyamide Polyester
Polyester Polyester, Mixed
Low Cotton Cotton, Mixed
13
LOAD THE WASHER
Your washer performs best when it has the right sized load for the item types. After sorting
your load, place items carefully in the washer to ensure the load is balanced.
Always wash small, delicate items in a wash bag, and wash large items on their own.
Maximum load size
The maximum load size changes based on the type of items in a load. Follow the guide
below to avoid overfilling the appliance and maintain good wash performance.
Large
Medium
Small
ITEM TYPES MAX LOAD SIZE
Mixed, Cotton, Polyester Delicate, Denim, Sports
Small
Moderate, Durable
Large
Sheets, Towels
Large
Wool Delicate
Small
Elastane Delicate
Small
Moderate
Medium
Down Delicate
Small
Other Treatments Favourite - Quick 15
Small
Quick 30
Medium
Refresh
1 or 2 Items
UV Sanitise
As per fibre/item type
Hot Sanitise
As per fibre/item type
14
SELECT A FIBRE TYPE
Select the specific fibre type that matches the load or choose the fibre type that applies to
the most delicate fibre. The wash cycle will adjust to suit. See ‘Understanding fibre types’ if
you are not sure which fibre type to select for your load.
Mixed
For everyday mixed loads with a variety of fibres, and for cotton-polyester blends.
Cotton
For 100% cotton items, cotton blends and compatible fibre types.
Polyester
For 100% polyester items and compatible fibre types.
Elastane
For items containing 10-50% elastane fibre, also known as spandex.
Down
For items containing down fill.
Wool
For 100% woollen items and wool blends. This cycle meets the Woolmark requirements for
drying and washing items labelled ‘Machine wash’.
Most woollen handcrafted garments are not made of machine washable wool and we recommend
that you wash them by hand only. Hand-washed woollens may still be spun in your washer, but
ensure they have been well wrung out before placing them in the washer.
Washing underlays and sheepskins is not recommended because they could produce excessive
amounts of lint that may cause pump blockages.
1. Press and hold POWER
to turn the appliance on, then
select a fibre type.
15
SELECT AN ITEM TYPE
Item Type relates to the durability of items in your load. Wash garments and items of similar
durability together.
Delicate
Light and easily damaged items like blouses, dresses and other items.
Moderate
Everyday items like t-shirts, shirts, shorts and pants.
Durable
Strong and resilient items like workwear and outerwear.
Denim
Denim or stretch denim items like jeans, jackets and skirts.
Sports
Durable sportswear items made from synthetic fibre blends.
Sheets
Items such as bed sheets, pillow cases and duvet covers.
Towels
High absorbency towelling fabric items like bath, beach and hand towels.
2. Select an item type.
16
SELECT A TREATMENT
Treatment lets you select from a range of specialised wash treatments to suit your needs.
Wash
A tailored wash, rinse and spin based on fibre and item type selection to remove soils.
Detergent dose, water temperature, wash times, tumble patterns and spin speeds are
optimised based on fibre type, item type and load size to ensure perfect results.
Refresh
Designed to refresh dry items using steam and tumbling to reduce creases and odours. For
best results use this cycle for one or two items at a time. Ideal for items like dress shirts to
refresh before ironing.
Sanitise
A low temperature sanitisation treatment that uses ultraviolet light to eliminate bacteria.
Ideal for sanitising everyday items without exposing them to high temperatures.
Hot Sanitise (access via the app)
An extra hot treatment designed to eliminate bacteria. Ideal for sanitising items that can
handle high temperatures like towels and sheets, but unsuitable for delicate items.
Rinse
A tailored rinse and spin based on fibre and item selection. Removes detergent and
prepares items for drying.
Spin
A tailored spin based on fibre and item selection. Items are spun at an optimised speed to
remove excess moisture. Ideal for preparing clothes for drying.
Allergy care
A tailored program that uses higher wash temperatures and additional rinse cycles to
reduce detergent residue and allergens like dust mites and pollen. Ideal for helping to
manage allergies or sensitive skin.
3. Select a treatment.
17
Different colours require different care. Colour selection adjusts the wash temperature
automatically to suit the items in the load.
Mixed
Designed to care for loads with a mixture of colours. Ideal for everyday laundry
loads, providing a balanced wash temperature to preserve vibrancy and help prevent
colour transfer.
Dark
Designed to care for dark-coloured items with a cooler wash to help preserve vibrancy and
prevent fading.
Light
Designed to care for light-coloured items with an optimised wash temperature to help
maintain brightness.
White
Designed to care for white items with an optimised wash temperature to help
maintain whiteness.
SELECT A COLOUR
4. Select a colour.
18
WASH TEMPERATURES AND SPIN TREATMENTS
Wash temperatures and spin speeds are set automatically based on your fibre, item type
and colour selections. This ensures the best wash results for your items.
See below for how colour selection affects wash temperature and how item type affects
spin speed.
DARK MIXED
WASH TEMPERATURE
LIGHT
20°C
WHITE
HOT
SANITISE
40°C >70°C30°C
DELICATE/
QUICK
SPIN SPEED
SPORTS
800
MODERATE/
DURABLE
14001100
DARK MIXED
WASH TEMPERATURE
LIGHT
20°C
WHITE
HOT
SANITISE
40°C 60°C >70°C30°C
DELICATE/
QUICK
SPIN SPEED
SPORTS
800
MODERATE/
DURABLE
14001100
ALLERGY
CARE
500
ULTRA
DELICATE
19
SELECT A SOIL LEVEL
Soil Level adjusts the wash cycle based on how dirty or stained items are. Select a soil level
to suit the load. The wash time and detergent dose will automatically adjust to suit your
selection.
Light
For items with low levels of soiling, reducing detergent dosage and wash time.
Moderate
Ideal for everyday laundry loads, providing a balanced wash cycle with optimal detergent
dosage and wash time.
Heavy
For items with high levels of soiling, using higher detergent dosage and longer wash times.
5. Select a soil level.
20
SET UP AUTO DOSE
Use Auto Dose to set your preferences for everyday and specialised liquid detergents or
fabric softener, and adjust the dose - Min, Low, Default, High Max.
Once filled, the Auto Dose tanks automatically dispense the right amount for each wash.
When the tanks get low, a reminder will show on the screen.
6. Select
AUTO DOSE during
cycle setup to set Auto Dose
or Manual dispensing, or go to
MENU to set up and adjust
detergent type and dosage
preferences.
7. Select a tank.
Tank 1 is fixed to Everyday
detergent, but you can adjust
the dosage level.
Tank 2 can be set to dispense
Everyday detergent, softener or
specialised detergent, and you
can adjust the dosage level.
8. Scroll to assign a detergent
or softener and dosage
amount, then press the dial to
select.
If Tank 2 is set to Everyday, the
dosage will match the dosage
set for Tank 1.
21
SET THE CYCLE
9. Press START/PAUSE to start
or pause the cycle.
Cancelling the cycle
Press and hold
POWER to
cancel the cycle or turn the
washer off.
Other wash options
Select
DELAY START if you want
to delay the beginning of the
wash cycle. See ‘Set Delay
Start’ for details.
Select
MORE to access further
wash options. See ‘More
options’ for details.
22
MORE OPTIONS
Add Item
Press
START/PAUSE to pause
the wash, then press the dial to
add an item. For best results,
add within 10 minutes of
starting the cycle. The washer
may drain slightly so door can
open safely. Not available on all
cycles.
To resume the cycle, press
START/PAUSE , then press the
dial.
Access extra wash options and optimisers in the app
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COLD PRE-WASH - Add a pre wash to remove excess soil and ensure optimal wash results.
z
SOAK - Add extra time for items to soak halfway through the wash cycle. Ideal for helping to
lift stubborn stains.
z
EXTRA RINSE - Add an extra rinse to the cycle. Ideal for people with sensitive skin, or for
heavily soiled items.
z
Optimise the cycle as required to save energy, reduce wash time or reduce noise. Select from
BALANCED, ENERGY, TIME and SOUND.
Crease free
Select
CREASE FREE to turn
Crease free on or off.
This tumbles the load
periodically after the cycle to
reduce creases in items.
Runs for 12 hours or until
turned off.
Cold Wash
Select
COLD WASH to select a
cool wash temperature.
This uses cold inlet water for
the cycle to minimise energy
usage. Not available on all
cycles.
23
SAVE FAVOURITE CYCLES
Save your favourite cycles for a quick start to your wash. Favourites comes with preset
QUICK 15 and QUICK 30 cycles. You can save one more on the appliance and up to 14 in the
app.
Add a Favourite
Press
FAVOURITES on
the home screen to go to
Favourites menu.
Select
ADD NEW and follow the
onscreen prompts to set up
and save a cycle.
Use a saved Favourite
Press
FAVOURITES to access
the Favourites menu. Scroll to
saved cycle and press the dial
to select.
Press
START/PAUSE to
confirm, and press the dial to
start the cycle.
Save a Favourite at cycle setup
Select your cycle settings,
then press and hold
FAVOURITES to save the
cycle.
24
SET DELAY START
DELAYED START allows you to set a wash cycle to begin after a set duration from 15 minutes
to 12 hours. The displayed duration is approximate.
2. Use the dial to set your
preferred delay duration, then
press the dial to confirm.
3. Press START/PAUSE , then
press the dial to start the delay
countdown. The wash cycle
will begin when the countdown
ends.
Press
START/PAUSE to pause
or resume the countdown.
Press BACK to cancel the
delay.
1. After setting the wash cycle,
select
DELAY START.
25
ADJUST SETTINGS
Go to MENU and select
SETTINGS.
Audio tones
Turn audio tones on or off.
Reset
Restore all settings to
factory defaults.
This action cannot be undone.
Display
Adjust the brightness of
the display screen. Set a
lower brightness to improve
energy efficiency.
26
CHOOSE A DETERGENT
Specialised detergents provide the best wash peformance for different items. We
recommend using a specialised detergent type where relevant.
If switching detergent types between loads, we recommend cleaning the dispenser drawer
to remove unsuitable detergent before washing items with a specialised detergent. See
‘Clean the dispenser drawer’.
Everyday
For your everyday items that do not require specialised care.
Darks
Dark detergents are specially designed to keep darks vibrant and prevent dye transfer
during the wash. Avoid using darks detergents with white or light-coloured items.
Whites
Whites detergents are designed to brighten your white items as they typically contain
whitening agents. Avoid using darks detergents with white colour items.
Sensitive
For items of users with sensitive skin. Sensitive detergents are typically free from fragrance
and colourants, safer for those with allergies or asthma, and ideal for baby clothes.
Delicates
For delicate and ultra-delicate fabrics. Delicate detergents preserve fibre while
maintaining softness.
Wool
Wool detergents are ideal for all types of woollen items to gently clean and
maintain softness.
Down
Down detergents are designed for gently cleaning filled down garments, restoring loft,
removing odours and revitalising water repellency. Typically these detergents are also
designed for synthetic filled garments.
Softener
Softeners are for conditioning items, giving them a softer feel. Softeners are dispensed
during the rinse phase to prevent mixing with detergents.
27
WI-FI CONNECTION AND REMOTE MODE
Your appliance may be connected to your home wireless network and operated remotely
using the app. Connect your appliance to ensure it stays up to date with the latest software
and features.
Getting started
z
Ensure your home Wi-Fi network and Bluetooth on your mobile device are turned on.
z
You will be given step-by-step guidance on your mobile device.
z
It may take up to 10 minutes to connect your appliance.
z
For further guidance and troubleshooting, please refer to the app.
On your mobile device:
1 Download the app. Scan the QR code or go to www.fisherpaykel.
com/connect
2 Register and create an account.
3 Add your appliance.
Turning Remote mode on/off
When connected to Wi-Fi,
press
REMOTE , then press
START/PAUSE to enable.
When in remote mode,
REMOTE will stay illuminated.
To turn remote mode off, press
REMOTE or BACK .
Connecting to Wi-Fi
Press and hold
REMOTE
until READY TO CONNECT
shows on the display and the
Wi-Fi indicator starts to
flash. Follow the instructions
in the app to complete the
connection.
Once connected, the Wi-Fi
indicator
will stop flashing
and remain illuminated.
28
CLEAN AND MAINTAIN YOUR APPLIANCE
Surfaces and accessories
Wipe with a damp cloth and dishwashing liquid, then dry with a clean, lint-free cloth. We do
not recommend using the following cleaning products as they may cause damage:
z
Plastic or stainless steel scouring pads
z
Abrasive, solvent, household cleaners
z
Acid or alkaline cleaners
z
Handwash or soap
z
Stainless steel cleaners or polishes
z
Laundry detergents or disinfectants
Cleaning the drum and the door
z
Run the Drum Clean cycle.
z
Wipe the rubber seal around the door to prevent odours. Remove any items or lint and
wipe out any water.
z
Remove dirt or lint from the drum and wipe it clean. Do not leave metal objects in the
drum as these may rust and cause staining.
z
Leave the door open when not in use to prevent odours. Keep children and pets away
from the washer so they cannot become trapped inside it.
Cleaning the hose(s)
Each hose contains a filter to stop contaminants in the water from entering your washer.
Occasionally, disconnect the hoses where they connect to the taps and wash out any
dirt build-up.
Moving your washer
z
Remove the dispenser drawer and empty out any detergent or softener. Refer to
‘Cleaning the dispenser drawer.’
z
Clean the pump filter and ensure any water in the washer is drained. Refer to ‘Cleaning
the pump filter’.
Products that might damage your washer
z
Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon
solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control
panel, and components of your washer.
z
Be careful when washing items stained with solvents as they are flammable. DO NOT put
them in your washer.
z
Use of dyes in your washer may cause staining of the plastic components. The dye will
not damage the washer but we suggest you thoroughly clean your washer afterwards.
We do not recommend the use of dye strippers in your washer.
z
Nappy sanitisers and bleach are very corrosive to metal surfaces. DO NOT tip the
contents of a nappy bucket into your washer. Rinse and wring items out thoroughly
before placing them in the washer.
29
CLEAN THE DISPENSER DRAWER
Check and clean the dispenser drawer regularly to remove build-up.
1. Pull the dispenser drawer
towards you and push down
on the tab to the left of the
MANUAL DOSE compartment.
Remove the drawer from
the washer.
2. Drain residual detergent,
then fill the compartments
with warm water and shake
the dispenser drawer lightly to
remove residue.
3. Drain all water from the
compartments before refitting
the dispenser drawer to
thewasher.
30
RUN THE DRUM CLEAN CYCLE
DRUM CLEAN is a hot water cycle designed to be used with Washing Machine Cleaner to
remove any buildup and odours. A reminder will display after 100 cycles.
Run the drum clean cycle when you see the reminder or more frequently if you use Eco or
liquid detergents and low-temperature cycles.
2. Go to
MENU and select
DRUM CLEAN. Follow the
onscreen instructions to start
the cleaning cycle.
1. Ensure the drum is empty,
then add washing machine
cleaner directly into the drum.
Follow the manufacturer’s
instructions for recommended
dosage.
31
UNLOCK THE DOOR
In a power failure, you can use the door release tab to unlock the washer door and remove
items. Disconnect the washer from the power supply before you remove any parts.
1. Push the centre of the filter
cover to open.
2. Drain the appliance to ensure
it is safe to open thedoor.
See ‘Clean the pump filter’ for
details.
3. Use a tool to pull the tab
down and release the door.
32
CLEAN THE PUMP FILTER
Check and clean the pump filter if you notice the washer is not draining. Disconnect the
washer from the power supply before you remove any parts.
1. Push the centre of the filter
cover to open, then unhook the
hose and pull it out.
2. Remove the hose plug, and
drain water into a shallow dish.
After draining, replace the
plug and refit the hose in the
housing.
3. Turn the filter anti-clockwise
to remove. Some water may
leak from it.
Clean and rinse the filter.
33
CLEAN THE PUMP FILTER
4. Check and clear the cavity
behind the filter, and check that
the impeller behind the filter
moves freely.
5. Refit the filter and turn it
clockwise until the handle is in
the vertical position.
34
TROUBLESHOOTING
General use
Why will the appliance not turn on?
z
No power. Check the appliance is connected to the power supply. Press and hold
POWER to turn the appliance on.
Why is the display not responding?
z
The controls are locked. Press and hold LOCK .
z
Appliance needs to be reset. Press and hold POWER to turn the appliance off. Wait
a few seconds, then turn it back on. If the problem persists, disconnect from power
supply, wait a few seconds, then reconnect. Press and hold POWER to turn on.
z
Appliance may require a software update. Connect it to Wi-Fi and check for updates
in the app.
Why is the washer not starting?
z
Door not closed. Check nothing is obstructing the door, and close it firmly.
z
Cycle confirmed but not started. Press the START/PAUSE button, then press the dial,
to start the cycle.
z
Washer is overloaded. Remove some items and restart the cycle.
z
Delay start is set. See ‘Set Delay start’.
z
The controls are locked. Press and hold LOCK .
z
There is a fault. See ‘Fault codes’.
Why is the washer stopping and starting?
The
CREASE FREE setting is turned on. Select CREASE FREE to turn off.
Why did the washer stop mid-cycle?.
z
Cycle has been paused. Press START/PAUSE then press the dial to resume the cycle.
z
The door is open. Close the door and press START/PAUSE then press the dial to
resume the cycle.
Why is the washer vibrating or making noises?
z
Transit bolts may still be in place. Refer to installation guide for how to remove them.
z
Washer overloaded. Press START/PAUSE to pause the cycle and remove some items.
z
Washer not level. Refer to installation guide for instructions about levelling the washer.
z
Load out of balance. Press START/PAUSE to pause the cycle and redistribute items.
z
Washer has a fault. See ‘Faults and alerts’.
35
TROUBLESHOOTING
Why is the wash cycle taking so long?
z
Washer is overloaded. Pause the cycle and remove some items.
z
Items are tangled. Untangle the items and resume the cycle.
z
Incorrect settings for the load. Check the selected fibre type, item type and treatment
and adjust if required.
z
Washer is not draining. Check the drain hose for blockages and correct if possible. If
the problem persists contact Customer Care.
Why is the fabric damaged after a wash cycle?
z
Cycle settings not appropriate for the load type. Follow instructions on care labels
and sort items accordingly. See ‘Sort your items’.
z
Metal parts on the items or inthe load may catch on fabric. Always fasten zips, velcro
and other clasps beforeplacing items in the washer.
Why do items keep getting tangled?
z
Loads not separated before going in the washer. Load items individually and try
separating larger items from smaller items.
z
Load size is too large. Try washing smaller loads. See ‘Load the washer’.
z
Wash big items like sheets and duvet covers separately and use the Sheets item type.
z
Cycle settings not the best option for the load type.
z
Delicate items not separated. Wash pantyhose, bras and stockings in a small washbag.
Why do items keep getting creased?
z
Items have been left in the washer after the cycle ended. Turn CREASE FREE on at the
start of the cycle to minimise creasing.
z
Washer is overloaded. Press START/PAUSE then press the dial to pause the wash
and remove some items.
z
Select the Delicate item type. This will reduce spin speed and minimise creases.
Why is dye transferring between my items?
z
Items not sorted before going in the washer. Separate white and coloured items into
separate loads.
z
Cycle settings not appropriate for load type. Select the relevant COLOUR option for
your load.
Why is the washer not draining?
z
Pump filter needs to be cleaned. See ‘Clean the pump filter.’
z
Drain hose not connected correctly. See the installation guide for instructions.
z
Drain hose or drain is blocked. Check the drain hose and drain for blockages and
correct if possible. If the problem persists contact Customer Care.
36
TROUBLESHOOTING
Why is the washer beeping?
z
The cycle has ended. Items can be removed.
z
Washer has a fault. See ‘Faults and alerts’.
Why is water coming from under the washer?
z
Door not closed. Check nothing is obstructing the door, and close it firmly.
z
Dispenser drawer not closed. Close it firmly.
z
Drain hose or drain is blocked. Check the drain hose and drain for blockages and
correct if possible. If the problem persists contact Customer Care.
z
Drain hose not connected correctly. See the installation guide for instructions.
Why is my washing wetter than I expect at the end of the cycle?
z
Out of Balance load affecting spin speed. Redistribute the load and run a spin
treatment to remove excess water.
z
Quick or delicate cycles have lower spin speed and can result in wetter washing at the
end of the cycle. Select Moderate and Durable treatments as these have faster and
longer spin times.
Why are my clothes not as clean as I expected?
z
Incorrect settings for the load. Select a higher SOIL LEVEL or more durable item type.
z
Not enough detergent. Increase detergent amount by increasing SOIL LEVEL or
adjusting AUTO DOSE amount.
z
Washer overloaded so can’t wash items properly. See ‘Load the washer’ for maximum
load capacity guidance.
z
Ineffective detergent. Use a good quality detergent for best results.
z
Washer still has residual dirt from previous wash. After washing particularly soiled
clothing, empty the washer and run a RINSE cycle to remove residual dirt.
Why is the remaining cycle time not accurate?
Cycle time is an estimate based on load size and water flow rates. It adjusts throughout
the cycle to give you an estimation of minutes remaining. The time shown is not the
Declared Program Time.
Why does my item have wet patches on after a
REFRESH cycle?
This is normal and helps remove wrinkles. Remove the item from the washer immediately
at the end of the cycle and hang up to dry for a few minutes before wearing.
Why does my washer smell after a cycle?
z
Drum and door need to be cleaned. See ‘Clean and maintain your appliance’.
z
Try using a different detergent.
z
Leave the washer door open slightly after a cycle so it can dry out.
37
FAULTS AND ALERTS
How do I know if there is a problem?
Your washer will beep and an alert will show in the display. Press the dial to stop the
beeping.
How to fix
First try to fix the issue and clear the alert according to the onscreen instructions or the
steps in the following table.
ALERT
WHAT TO DO
OVERSUDSING
No action. The cycle will resume when the suds have dissipated.
WATER LEVEL TOO HIGH
No action. The cycle will resume when the water has drained.
FILTER BLOCKED
Check and clean the pump filters. Press the dial to dismiss the alert.
CHECK PUMP FILTERS
Check and clean the pump filters. Press the dial to dismiss the alert.
NO WATER
Check taps before resuming the cycle. Press the dial to dismiss the
alert.
OUT OF BALANCE
Press the dial or open the door to dismiss.
DRUM CLEAN
Press the dial to dismiss the alert, then run a DRUM CLEAN cycle
HIGH TEMP
Press the dial to dismiss the alert. Door will unlock when drum has
cooled, so you can add or remove an item.
CYCLE PAUSED
Due to lost power. Press START/PAUSE then press the dial to
resume the cycle.
‘E’ fault codes
You may be able to clear the fault by resetting the washer. Follow the steps below:
1 Press and hold
POWER to turn the appliance off.
2 Wait a few seconds, then press and hold
POWER to turn the appliance back on.
If the fault code has disappeared, you can continue to use your washer.
If the problem persists
3 Note down the fault code.
4 Contact Customer Care or a Fisher & Paykel trained and supported service technician.
Refer to the Service and Warranty booklet for contact details.
38
COMPLIANCE INFORMATION
Registration cycle
The cycle for energy and water labelling in accordance with AS/NZS: 2040.2 and
AS/NZS:6400 is as follows: Cotton, Item: Durable, Colour: White, AutoDose: Manual. This
cycle is the recommended energy and water saving for normally soiled everyday washing,
equal to the rated capacity.
Note for Testing Laboratories: The powder detergent is placed directly into the bottom
of the drum. The maximum amount of anti-foaming agent is then placed into the bottom
of the drum followed by the PBIS solution. The load is then added as per AS/NZS2040.1
requirements.
UV Sanitise (20˚C)
This cycle complies with the bacterial removal requirements of GB 21551.5-2010 Average
elimination rate for the following bacteria, Staphylococcus aureus & Escherichia coli >99.9%
Fibre: COTTON, Item Type: DURABLE, Treatment: SANITISE, Colour: DARK, Soil Level:
MODERATE, AutoDose: MANUAL
Hot Sanitise (available through the app)
This cycle complies with the bacterial removal requirements of GB 21551.5-2010. Average
elimination rate for the following bacteria, Staphylococcus aureus & Escherichia coli >99.9%
Fibre: MIXED, Item Type: MODERATE, Treatment: SANITISE, Colour: MIXED, Soil Level:
MODERATE, AutoDose: MANUAL, More Options: SANITISE METHOD - HOT WATER
Allergy Care
This cycle complies with the dust removal requirements of QB/T 5958-2023. Average
elimination rate for the following allergen Dermatophagoides farinae =100%
Fibre: COTTON, Item Type: MODERATE, Treatment: ALLERGY, Colour: MIXED, Soil Level:
MODERATE, AutoDose: MANUAL
Woolmark
The wool wash cycle of this machine has been approved by The Woolmark
Company for the washing of machine washable wool products provided
that the products are washed according to the instructions on the garment
label and those issued by the manufacturer of these washing machines
M2528 (WH1060D5, WH1060DG5, WH1260D5, WH1260DG5 = 4kg).
M2529 (WH9060D5, WH9060DG5 = 2kg).
Fibre: WOOL, Item Type: DELICATE, Treatment: WASH, Colour: WHITE, Soil
Level: LIGHT, AutoDose: MANUAL.
39
MANUFACTURER’S WARRANTY AND SERVICE GUIDE
To access your Warranty and Service Guide
Scan the QR code with your smartphone to access your warranty
and book a service, or view online at https://www.fisherpaykel.
com/nz/help-and-support/warranty-information
This product has been designed for use in a domestic (residential) environment. This
product is not designed for any commercial use. Any commercial use by the customer will
affect this product’s Manufacturer’s Warranty.
To access your Warranty and Service Guide
Scan the QR code with your smartphone to access your warranty
and book a service, refer to your separate warranty and service
book or view online at https://www.fisherpaykel.com/au/help-and-
support/warranty-information
NZ
AU
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Tow n
Country
433286A 10.25
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2025. All rights reserved.
The models shown in this guide may not be available in all markets
and are subject to change at any time.
The product specifications in this guide apply to the specific products and
models described at the date of issue. Under our policy of continuous product
improvement, these specifications may change at any time.
For current details about model and specification availability in your country,
please go to our website or contact your local Fisher&Paykel dealer.
