What’s in the Box? .........................................................4
Assembly (select models) .........................................4
Filling the Formula Tank ............................................. 5
Stain, Surface, and Tool Guide ...............................6
Using Your Machine ....................................................... 7
Emptying the Dirty Water Tank ............................8
Cleaning and Storing Your Machine ..................9
Thermal Protector ..........................................................9
Troubleshooting ............................................................. 10
Limited Warranty ............................................................11
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3
2
4
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Product Overview
1. Power and Cleaning Mode Dial
2. Steam Ready Light
3. Clean Water Tank
4. Dirty Water Tank
5. Quick Release™ Cord Wrap and Power Cord
6. Flexible Hose
SPOTCLEAN
®
HYDROSTEAM
™
PORTABLE CARPET AND UPHOLSTERY CLEANER
MODELS 3689H, 3689F
2 global.BISSELL.com
SYMBOL EXPLANATION
Caution.
Read operator’s manual.
Risk of fire.
Risk of electric shock.
Do not expose to rain.
Store indoors.
Do not overwet carpet. Use only on carpet moistened by the cleaning process.
Use only BISSELL® cleaning formulas intended for use with this machine.
Disconnect power before servicing.
Caution, hot surface.
Warning: Slippery surface.
Allow parts to dry.
Use warm water, temperature up to 60°C.
Lock.
Do not freeze.
Check the manufacturer’s tag before cleaning textile. “W” on the tag as shown means you can use
your cleaner.
This symbol on the product and/or accompanying documents means that used electrical and
electronic products should not be mixed with general household waste. For proper treatment,
recovery and recycling, please take this product to designated collection points. Please contact your
local authority for further details of your nearest designated collection point.
Steam ready in 30 seconds.
WARNING: Danger of scalding. Steam.
Combination of steam and fluid.
Fluid.
global.BISSELL.com 3
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
• This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person
responsible for their safety.
• Children should be supervised to ensure that they do not
play with the appliance.
• Keep hair, loose clothing, fingers, and all parts of body
away from openings and moving parts of the appliance
and its accessories.
• The appliance has to be unplugged after use and before
carrying out user maintenance on the appliance.
• If the supply cable is damaged, it must be replaced by
the manufacturer, its service agent or similarly qualified
person in order to avoid a hazard.
• Do not leave appliance when it is plugged in. Unplug
from outlet when not in use and before servicing.
• Do not pull or carry by cable, use cable as a handle,
close door on cable, or pull cable around sharp edges
or corners. Do not run appliance over cable. Keep cord
away from heated surfaces.
• Do not unplug by pulling on cable. To unplug, grasp the
plug, not the cable.
• Do not handle plug or appliance with wet hands.
• Turn OFF all controls before plugging or unplugging
appliance.
• Plastic film can be dangerous. To avoid danger of
suffocation, keep away from children.
• Do not use for any purpose other than described in
this user guide. Use only manufacturer’s recommended
attachments.
• If appliance is not working as it should, has been
dropped, damaged, left outdoors, or dropped into
water; do not attempt to operate it and have it repaired
at an authorized service center.
• Do not put any object into openings. Do not use with
any opening blocked; keep openings free of dust, lint,
hair, and anything that may reduce air flow.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible
materials (lighter fluid, gasoline, kerosene, etc.) or use in
areas where they may be present.
• Do not pick up toxic material (chlorine bleach, ammonia,
drain cleaner, etc.)
• Do not use appliance in an enclosed space filled with
vapors given off by oil-based paint, paint thinner, some
moth-proofing substances, flammable dust, or other
explosive or toxic vapors.
• Keep appliance on a level surface.
• Do not pick up anything that is burning or smoking, such
as cigarettes, matches, or hot ashes.
• Do not expose to rain. Store indoors.
• Always connect to a properly earthed electrical socket.
Do not modify earthed plug.
• Liquid must not be directed toward equipment
containing electrical components.
• Use only the type and amount of liquids specified under
the operations section of this guide.
• Always install float before any wet pick-up operation.
• Do not turn your appliance ON until you are familiar with
all instructions and operating procedures.
• Steam must not be directed toward people, animals, or
equipment containing electrical components, such as
interior of ovens.
• Do not use on leather, wax polished furniture or floors,
synthetic fabrics, velvet or other delicate, steam-
sensitive materials.
• The appliance is not to be used if it has been dropped, if
there are visible signs of damage or if it is leaking.
• Keep the appliance out of reach of children when it is
energized or cooling down.
• Do not leave the appliance unattended while it is
connected to the supply mains.
• Floor slippery when wet.
• Do not open the filling aperture during use.
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
SAVE THESE INSTRUCTIONS
ORIGINAL INSTRUCTIONS.
FOR OPERATION ON A 220-240 VOLT A.C. 50-60 HZ POWER SUPPLY ONLY.
THIS MODEL IS FOR HOUSEHOLD USE ONLY.
IMPORTANT INFORMATION
• To reduce the risk of a leaking condition, do not store where freezing may occur. Damage to internal components
may result.
• Plastic tanks are not dishwasher safe. Do not put tanks in dishwasher.
4 global.BISSELL.com
Assembly (select models)
1. Remove tanks and tilt machine on its side.
Firmly insert wheels into recessed holes in base
of machine.
2. Wheels on clean tank side must be aligned
with recessed area.
Machine Tools
(vary by model)
Trial Formula(s)
(vary by model)
Wheels
(select models)
What’s in the Box?
Standard accessories may vary by model.To identify what should be included with your purchase,
please refer to the “Carton Contents” list located on the carton top flap.
global.BISSELL.com 5
This machine is compatible with BISSELL® formulas made for portable carpet cleaners. Always use
genuine BISSELL formulas in your machine. Use of other cleaning formulas may harm the machine.
1. Choose your formula.*
Visit global.bissell.com for
formulas.
2. Remove clean water tank
from back of machine by lifting
carry handle.
3. Flip cap open.
4. Add water to line based on
size of your mess.
Small Area: 825 mL
Large Area: 1.65 L
5. Add formula** to line based
on size of your mess.
Small Area: 120 mL
Large Area: 235 mL
6. Close cap. Return clean tank
to machine and click back into
place.
*Compatible BIS
SELL formulas include: Spot & Stain, Pet Stain & Odour, Oxy Boost.
**Machine may be used without formula; however, BISSELL recommends using only distilled water to prevent hard water buildup and
prolong the life of your machine.
Filling the Formula Tank
Find more formulas at global.BISSELL.com.
6 global.BISSELL.com
Stain, Surface, and Tool Guide
To purchase additional tools or formulas, visit global.bissell.com.
12cm Tool
Wider clean path for
upholstery, curtains,
car interiors, stairs, and
larger stains.
Multi-Surface Tool
Clean unique areas like tile and
grout, sneakers, car consoles,
and more.
7cm Tool
Great for hard-to-reach
areas and small stains.
WARNING To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL
cleaning formula intended for use with this machine.
Cleaning Mode
SteamWash™
Max Clean Mode
Steam Mode Wash Mode
Cleaning Method Spray + Steam Steam Spray
Description HydroSteam™ and
formula penetrate
the toughest messes
for fast and effective
stain removal.
Loosen stains and
refresh carpets and
upholstery.
Water and formula
scrub away everyday
dirt and stains.
Recommended Tools 7cm, 12cm 7cm, Multi-Surface
Tool
7cm, 12cm
Recommended Surfaces Carpet, Area Rugs,
Upholstery
Tile/Grout, Drapes,
Upholstery
Carpet, Area Rugs
Beverages: Coffee, Cola,
Fruit Juice, Red Wine, Tea
Oily Messes: Cooking
Grease, Pasta Sauce
Sticky Messes: Chocolate
Syrup, Honey, Jelly
Pet: Vomit, Blood, Grass,
Dirt, Urine, Feces
Dairy: Milk, Yogurt,
Baby Formula
global.BISSELL.com 7
Note: This appliance is primarily a portable carpet cleaner with a steam-cleaning attachment.
Before you clean, vacuum to remove loose dirt from areas to be cleaned. Spray any BISSELL stain
pretreat formula on soiled areas and allow to sit for a few minutes. Test a small, hidden area for
colorfastness and examine when dry. If color is affected, do not use.
1. Release hose by pulling
away from hose clip.
2. Attach desired tool
to hose grip until it clicks.
3. Twist Quick Release
Cord Wrap to remove cord.
Plug cord into outlet.
4. Select cleaning mode to
turn machine ON. Turn dial to
(
O
) position to turn OFF.
5. If choosing a mode with
steam, wait 30 seconds for
steam light to illuminate.
6. Press and hold trigger
over sink or bowl to prime the
machine until steam is present.
7. Point tool above stain.
Firmly press and hold trigger.
8. Release trigger and use
bristles to scrub area.
9. To remove stain, release
trigger and make “dry passes”.
Firmly apply downward
pressure and move tool slowly
toward you until water can no
longer be seen in nozzle.
Note: In Steam Mode or SteamWash™ Max Clean Mode, it is normal for some liquid to dispense
during initial steam usage and after longer durations without using steam. The longer the trigger is
pressed down, the more consistent the steam is. During periods without using steam, excess water
may build up and dispense upon holding the trigger again. During these instances, continue to hold
the trigger for 5-10 seconds until steam comes out.
Using Your Machine
8 global.BISSELL.com
MAX
1. Empty dirty water tank
when water reaches “MAX”
line. Do not let water overfill.
Note: Suction will stop when
tank is full.
2. Remove dirty water tank
and carry to a disposal area.
3. Holding dirty tank from
bottom, unlock and remove lid
by rotating handle backward.
4. Pour out dirty water. Rinse
out tank to remove any debris.
5. Align lid and rotate handle
forward to lock into place.
6. Place dirty water tank back
onto machine.
Emptying the Dirty Water Tank
global.BISSELL.com 9
An internal thermal protector has been designed into your vacuum to protect it from overheating.
When the thermal protector activates, the main vacuum motor will stop operating. If this happens,
proceed as follows:
1. Turn vacuum OFF and unplug from electrical outlet.
2. Let the motor cool for approximately 30 minutes. The thermal protector will automatically reset,
and cleaning may continue once plugged back in.
Note: If the thermal protector continues to activate after following the above steps, your cleaner may
need servicing. Call BISSELL® Consumer Care or visit the website.
Note: Any other servicing should be performed by an authorized service representative.
Thermal Protector
1. Be sure to empty dirty water
tank after use (see above).
2. Clean hose with
HydroRinse™ Self-Cleaning
Hose Tool: Attach tool to end
of hose grip until it clicks.
Turn dial to SteamWash™
Max Clean Mode. With hose
upright and machine ON, press
HydroRinse trigger 30 seconds.
Hose Cleaning Alternative:
Suction clean water from bowl
(or bucket). Lift and stretch
hose until all water is cleared.
Do not suction >950 mL water.
3. Disconnect power. Lift latch
on clear nozzle to remove.
Then rinse. Wipe away any
debris from steam nozzle.
4. Wrap hose for storage.
Store indoors in a secure,
dry location.
Cleaning and Storing Your Machine
10 global.BISSELL.com
Problem Possible Cause Remedies
Reduced/no
spray
Clean water tank may be empty. Refill tank.
Clean water tank may not be
seated properly.
Fully seat tank until it clicks into place.
Spray tip may be clogged/dirty. Clean spray tip.
Reduced/loss
of suction
Dirty tank may be full. Empty dirty tank.
Red filter under dirty tank may
be clogged.
Remove any debris from the red filter.
Dirty tank may not be correctly
seated.
Ensure there are no obstructions preventing the
dirty tank from fully being seated in its recess.
Dirty tank lid may not be
correctly seated.
Ensure the lid is fully seated in the dirty tank
and the handle fully locks the lid into place.
Tool or hose may be clogged
with hair/fibers/etc.
Remove any clogs.
Machine leaks
From bottom: Dirty tank has
been filled beyond the "Max"
line with water or foam.
Do not allow machine to collect liquid past
the "max" line. Ensure only Bissell portable
deep cleaner formulas are used, at the correct
concentrations, to prevent excessive foaming.
From hose
/
tool: Water remains
in hose after turning off.
Run machine for several seconds after stopping
suction to ensure water is sucked into dirty tank.
No/low steam
Clean water tank may be empty. Refill tank.
Machine not pre-heated. Wait 30 seconds for “steam ready” indicator
light to turn on.
Water sprays instead of steam. This is normal; a small amount of water
condensate forms in the steam lines when
steam is not used. Continue to hold the trigger
and steam will come out within 5-10 seconds.
Steam ready light
not illuminated
after two minutes
Thermal protector on heater has
tripped.
Please visit an authorized service center.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit global.bissell.com.
global.BISSELL.com 11
Limited Warranty
This limited warranty is provided by BISSELL® International Trading
Company B.V. (“BISSELL”) and applies in Australia and New Zealand.
It gives you specific rights. It is offered as an additional benefit to
your rights under law. You also have other rights under The Australian
Consumer Law or New Zealand Consumer Laws, whichever applies to
you. You can find out about your legal rights and remedies by contacting
your local consumer advice service. Nothing in this warranty will replace
or lessen any of your legal rights or remedies. If you need additional
instruction regarding this warranty or have questions regarding what it
may cover, please contact BISSELL Consumer Care or contact your local
distributor.
This warranty is given to the current owner of the product with the
original sales receipt. The original sales receipt must include the
product(s) purchased, the date purchased, and which country it was
purchased from new. You must be able to evidence the date of purchase
and show the product was purchased in Australia or New Zealand to
submit a claim under this warranty. You will receive the warranty that is
applicable to the country where your product was originally purchased,
as shown on the original sales receipt. If you use the product outside
of the country where it was purchased, your warranty may be void in
BISSELL’s sole discretion. It may be necessary to obtain some of your
personal information, such as a mailing address, to fulfill the terms of
this warranty. Any personal data will be handled pursuant to BISSELL’s
Privacy Policy, which can be found at global.BISSELL.com/privacy-policy.
Limited 2- or 3-Year Warranty (varies by model)
Model 3689F: Limited 2-Year Warranty
Model 3689H: Limited 3-Year Warranty
For two or three years from the date of purchase by the original
purchaser, subject to the *EXCEPTIONS AND EXCLUSIONS identified below,
BISSELL will repair or replace (with new, refurbished, lightly used, or
remanufactured components or products), at BISSELL’s option, free of
charge, any defective or malfunctioning part or product.
BISSELL recommends that the original packaging and original proof of
purchase with the date of purchase and country where purchased be
kept for the duration of the warranty period in case you want to redeem
the warranty during the warranty period. Keeping the original packaging
will assist with any necessary re-packaging and transportation but is not
a condition of the warranty.
If your product is replaced by BISSELL under this warranty, then the
new item will benefit from the remainder of the term of this warranty
(calculated from the date of the original purchase). The period of this
warranty shall not be extended whether or not your product is repaired
or replaced.
*Conditions of Warranty
This warranty applies to products used for personal domestic use
and not commercial or hire purposes. Consumable components and
attachments such as filters, belts, shells, water tanks, scraping strips,
brushes, and mop pads, which must be replaced or serviced by the user
from time to time, are not covered by this warranty.
This warranty does not apply to any defect arising from fair wear and
tear, including but not limited to the battery discharging time shortening
due to the aging or use. Damage or malfunction caused by the user
or any third party whether as a result of accident, negligence, abuse,
neglect, or any other use not in accordance with the user guide is not
covered by this warranty. An unauthorised repair (or attempted repair)
may void this warranty whether or not damage has been caused by that
repair/attempt. Removing or tampering with the Product Rating Label on
the product or rendering it illegible will void this warranty.
Except as set out below, BISSELL and its distributors are not liable for any
loss or damage that is not foreseeable or for incidental or consequential
damages of any nature associated with the use of this product including
without limitation loss of profit, loss of business, business interruption,
loss of opportunity, distress, inconvenience, or disappointment. Except
as set out below, BISSELL’s liability will not exceed the purchase price of
the product.
BISSELL does not exclude or limit in any way its liability for (a) death
or personal injury caused by our negligence or the negligence of
our employees, agents or subcontractors; (b) fraud or fraudulent
misrepresentation; (c) or for any other matter which cannot be excluded
or limited under law.
To make a claim under this warranty contact BISSELL Australia PTY LTD
(details below). Contact BISSELL prior to returning any goods. Where
agreed, BISSELL will reimburse reasonable postage / handling costs
(if any) for returning goods to BISSELL. To claim expenses incurred in
making a claim under this warranty please provide BISSELL with a copy
of the receipt of the expenses by email or post.
For Australian Consumers Only: Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Important Notes
Please keep your original sales receipt. It provides proof of the date of
purchase and where it was purchased in the event of a warranty claim.
See warranty for details.
Please note that using your BISSELL machine outside of its country of
original purchase and/or use with a power converter may damage your
BISSELL machine and damage caused by mismatched power voltage will
not be covered by your warranty.
Please note that putting vinegar, bleach, dish soap, detergent,
homemade soap, and other non-BISSELL products in your BISSELL
machine may damage your BISSELL machine. Damage caused by using
non-BISSELL products in your machine will not be covered by your
warranty.
Consumer Care
If your BISSELL product should require service or to claim under our
limited guarantee, please contact us.
Australia
Telephone: 1300 247 735
Website: BISSELL.com.au
Address: 789 Springvale Road, Mulgrave, Victoria 3170
Email: [email protected]
New Zealand
Telephone: 0800 247 735
Website: BISSELL.co.nz
©2024 BISSELL Inc. All rights reserved.
Part Number 1640466 10/23
