VENT
-
FREE GAS
SYSTEM
OWNER'S OPERATION
AND INSTALLATION
MANUAL
MODELS
FDF400T
-
ZC SERIES
WARNING: If the information in this manual is not
followed exactly, a re or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other ammable va-
pors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
•
Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re
department.
—
Installation and service must be performed by a quali-
ed installer, service agency or the gas supplier.
WARNING: This appliance is equipped for natural and
propane gas. Field conversion is not permitted other
than between natural or propane gases.
Questions, problems, missing parts? Before returning to your retailer, call
our customer service department at 1-855-607-6557, 8:00 am - 4:30 pm CST,
Monday through Friday or email contact@factorybuysdirect.com
PFS
®
US
CSA/ANS
Z21.11.2 2019
Unvented Room
Heaters
PFS F09-065
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200373-01E2
TABLE OF CONTENTS
Safety ........................................................ 3
Specications ............................................ 5
Qualied Installing Agency ........................ 5
Product Features ....................................... 5
Product Identication ................................. 6
Unpacking.................................................. 6
Local Codes............................................... 6
Water Vapor: A By-Product Of
Unvented Room Heaters ..................... 7
Air For Combustion and Ventilation ........... 7
Installation ................................................. 9
Operation ................................................. 19
Inspecting Burners................................... 21
Care And Maintenance ............................ 22
Troubleshooting ....................................... 24
Parts ........................................................ 28
Replacement Parts .................................. 30
Accessories ............................................. 30
Service Hints ........................................... 31
Technical Service..................................... 31
Warranty .................................................. 32
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This is an unvented gas-red heater. It uses air (oxy-
gen) from the room in which it is installed. Provisions
for adequate combustion and ventilation air must be
provided. Refer to Air For Combustion and Ventilation
section on page 8 of this manual.
WARNING: FIRE, EXPLOSION AND ASPHYXIATION HAZARD
Improper adjustment, alteration, service, maintenance, or
installation of this heater or its controls can cause death or
serious injury.
Read and follow instructions and precautions in User's Infor-
mation Manual provided with this heater.
This appliance may be installed in an aftermarket*, per-
manently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with propane or natural
gas.
This appliance is equipped with a simple means to-
switch between propane and natural gas. Field conver-
sion by any other means including the use of a kit is
not permitted.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.
SAVE THIS BOOK
PATENT INFORMATION
This product may be covered by one or more of the following United States patents:
9,829,195 9,423,123 9,441,833 9,518,732 9,752,779 9,416,977 8,764,436
8,568,136 8,516,878 8,297,968 8,281,781 8,235,708 7,967,006
7,967,007 7,730,765 7,677,236 7,607,426 7,434,447
www.factorybuysdirect.com
3200373-01E
WARNING: Do not use a
blower insert, heat exchange
insert or other accessory not ap-
proved for use with this heater.
WARNING: Due to high tem-
peratures, the appliance should
be located out of trac and away
from furniture and draperies.
WARNING: Do not place
clothing or other ammable ma-
terial on or near the appliance.
Never place any objects in the
replace.
WARNING: Fireplace be-
comes very hot when running.
Keep children and adults away
from hot surfaces to avoid burns
or clothing ignition. Fireplace
will remain hot for a time after
shutdown. Allow surfaces to
cool before touching.
WARNING: Carefully super-
vise young children when they
are in the room with the heater.
Toddlers, young children and
others may be susceptible to ac-
cidental contact burns. A physi-
cal barrier is recommended if
there are at risk individuals in
the house. To restrict access to
a replace or stove, install an
adjustable safety gate to keep
toddlers, young children and
other at risk individuals out of
the room and away from hot
surfaces.
WARNING: The re screen or
guard designed for this unvent-
ed appliance must be installed
prior to operation.
SAFETY
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, op-
erate, or service this heater.
Improper use of this heater can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning. Failure
to follow these instructions will
void the warranty.
Only a qualied installer, service
agent, or local gas supplier may
install and service this product.
This appliance is equipped with
an automatic selector device that
allows it to operate with propane
or natural gas
WARNING: Keep the appli-
ance area clear and free from
combustible materials, gasoline,
and other ammable vapors and
liquids.
DANGER: Carbon monoxide
poisoning may lead to death!
CARBON MONOXIDE POISONING:
Early signs of carbon monoxide poisoning
resemble the u, with headaches, dizziness
or nausea. If you have these signs, the
heater may not be working properly. Get
fresh air at once! Have heater serviced.
Some people are more aected by carbon
monoxide than others. These include
pregnant women, people with heart or lung
disease or anemia, those under the inu-
ence of alcohol and those at high altitudes.
NATURAL AND PROPANE GAS: Natural
and propane gas are odorless. An odor-
making agent is added to the gas. The odor
helps you detect a gas leak. However, the
odor added to the gas can fade. Gas may
be present even though no odor exists.
WARNING: Do not allow fans
to blow directly into replace.
Avoid any drafts that alter burner
ame patterns.
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200373-01E4
1. Do not place propane supply tank(s)inside
any structure. Propane supply tank(s)
must be placed outdoors.
2. This heater should not be installed in a
bedroom or bathroom.
3. This heater needs fresh air ventilation to
run properly. This heater has an Oxygen
Depletion Sensing (ODS) safety shuto
system. The ODS shuts down the heater
if not enough fresh air is available. See Air
for Combustion and Ventilation, page 8.
If heater keeps shutting o, see Trouble-
shooting, page 25.
4. Keep all air openings in front and bottom
of heater clear and free of debris. This will
ensure enough air for proper combustion.
5. If heater shuts o, do not relight until you
have provided fresh, outside air. If heater
keeps shutting o, have it serviced.
6. Do not run heater:
• Where ammable liquids or vapors are
used or stored.
• Under dusty conditions.
7. Before using furniture polish, wax, carpet
cleaner, or similar products, turn heater o.
If heated, the vapors from these products
may create a white powder residue within
burner box or on adjacent walls or furniture.
8. Always run heater with control knob at
PILOT/IGN or ON (1 thru 5) positions.
never set control knob between locked
positions. Poor combustion and higher
levels of carbon monoxide may result.
9. Do not use heater if any part has been
under water. Immediately call a qualied
service technician to inspect the room
heater and to replace any part of the
control system and any gas control which
has been under water.
10. Turn o and unplug heater and let cool
before servicing. Only a qualied service
person should service and repair heater.
11. Operating heater above elevations of
4,500 feet could cause pilot outage.
12. To prevent performance problems, do not
use propane fuel tank of less than 100 lbs.
capacity.
13. Do not use this heater as a wood-burning
heater. Use only the logs provided with the
heater.
14. To prevent the creation of soot, follow the
instructions under Care and Maintenance
page 22.
SAFETY
15. Do not add extra logs or ornaments such as
pine cones, vermiculite, or rock wool. Using
these added items can cause sooting.
Do not add lava rock around base. Rock
and debris could fall into the control area
of heater. After servicing, always replace
screen before operating heater.
16.
This log heater is designed to be smokeless.
If logs ever appear to be smoking, turn o
heater and call a qualied service technician.
NOTE: During initial operating, slight
smoking could occur due to log curing and
heater burning o manufacturing residues.
17. Solid fuels should not be burned in
replace in which a vent-free log set is
installed. Do not use this heater to cook
food or burn paper or other objects.
18. Do not use this heater if any log is broken.
Do not operate heater if a log is chipped
(dime-size or larger).
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5200373-01E
SPECIFICATIONS
QUALIFIED INSTALLING AGENCY
Only a qualied agency should install and
replace gas piping, gas utilization equipment
or accessories, and repair and equipment ser-
vicing. The term “qualied agency” means any
individual, rm, corporation, or company that
either in person or through a representative
is engaged in and is responsible for:
a) Installing, testing, or replacing gas piping
or
b) Connecting, installing, testing, repairing,
or servicing equipment; that is experienced
in such work; that is familiar with all precau-
tions required; and that has complied with
all the requirement of the authority having
jurisdiction.
PRODUCT FEATURES
SAFETY PILOT
This heater has a pilot with an Oxygen Deple-
tion Sensing (ODS) safety shuto system. The
ODS/pilot shuts o the heater if there is not
enough fresh air.
PIEZO IGNITION SYSTEM
This heater is equipped with an electronic
piezo control system. This system requires
AAA batteries (provided).
THERMOSTAT HEAT CONTROL
The control automatically cycles the burner
on and o to maintain a desired room tem-
perature.
2 GAS OPTIONS AVAILABLE
Your heater is equipped to operate on either
propane or natural gas. The heater is shipped
from the factory ready for connecting to pro-
pane. The heater can easily be changed to
Natural gas by having your qualied installer
follow the instructions on page 10 and the
markings on the heater.
FDF400T-ZC
Gas Type Natural Propane
Maximum Input Rating 32,000 BTU/Hr 32,000 BTU/Hr
Minimum Input Rating 14,500 BTU/Hr 24,500 BTU/Hr
Regulator Pressure Setting 4" W.C. 9" W.C.
Inlet Gas Pressure*
(inches of water)
Max. 9.5" W.C. Max. 14" W.C.
Min. 5" W.C. Min. 11" W.C.
Ignition Electronic Piezo Ignitor
Heater Dimensions (H x W x D) 29.5" x 29.1" x 15.6"
Carton Dimensions (H x W x D) 31.1" x 31.5" x 18.1"
Stove Weight 69.5 lbs.
Shipping Weight 79.5 lbs.
* For purposes of input adjustment.
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200373-01E6
Figure 1 - Vent-Free Fireplace Insert
Hood
Screen
Logs
Heater Controls
(Inside Panel)
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
25 West 43rd Street
New York, NY 10036
National Fire Protection Association, Inc.
1 Batterymarch Park
Quincy, MA 02269-9101
UNPACKING
State of Massachusetts: The installation
must be made by a licensed plumber or
gas tter in the Commonwealth of Mas-
sachusetts.
Sellers of unvented propane or natural
gas-red supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
In the State of Massachusetts the gas
cock must be a T-handle type. The State
of Massachusetts requires that a exible
appliance connector cannot exceed three
feet in length.
1. Remove top inner pack.
2. Tilt carton so that heater is upright.
3. Remove protective side packaging.
4. Slide heater out of carton.
5 Remove protective plastic wrap.
6. Hold the screen, lift, and pull forward.
7. Remove log set by cutting plastic ties.
8. Carefully unwrap log.
9. Check for any shipping damage. If heater
or log is damaged, promptly inform your
dealer where you bought the heater.
LOCAL CODES
PRODUCT IDENTIFICATION
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7200373-01E
WATER VAPOR: A BY
-
PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combus-
tion. An unvented room heater produces ap-
proximately one (1) ounce (30 mL) of water
for every 1,000 BTUs (0.3 KWs) of gas input
per hour. Unvented room heaters are recom-
mended as supplemental heat (a room) rather
than a primary heat source (an entire house).
In most supplemental heat applications, the
water vapor does not create a problem. In
most applications, the water vapor enhances
the low humidity atmosphere experienced
during cold weather.
The following steps will help ensure that water
vapor does not become a problem.
1. Be sure the heater is sized properly for the
application, including ample combustion
air and circulation air.
2. If high humidity is experienced, a dehu-
midier may be used to help lower the
water vapor content of the air.
3. Do not use an unvented room heater as
the primary heat source.
AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater shall
not be installed in a conned
space or unusually tight construc-
tion unless provisions are provid-
ed for adequate combustion and
ventilation air. Read the following
instructions to insure proper fresh
air for this and other fuel-burning
appliances in your home.
Today’s homes are built more energy ecient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Home owners weather
strip and caulk around windows and doors
to keep the cold air out and the warm air in.
During heating months, home owners want
their homes as airtight as possible.
While it is good to make your home energy
ecient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning ap-
pliances need fresh air for proper combustion
and ventilation.
Exhaust fans, replaces, clothes dryers and
fuel burning appliances draw air from the house
to operate. You must provide adequate fresh
air for these appliances. This will insure proper
venting of vented fuel-burning appliances.
WARNING: This heater
shall not be installed in a room
or space unless the required
volume of indoor combustion
air is provided by the method
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA
54, the International Fuel Gas
Code, or applicable local codes.
WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combus-
tion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA
54, the International Fuel Gas
Code, or applicable local codes.
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200373-01E8
AIR FOR COMBUSTION AND VENTILATION
Outlet
Air
Ventilated
Attic
Outlet
Air
Inlet
Air
Inlet Air
Ventilated
Crawl Space
To
Crawl
Space
To Attic
Figure 2 - Ventilation Air from Inside
Building
Figure 3 - Ventilation Air from Outdoors
Or
Remove
Door into
Adjoining
Room,
Option 3
Ventilation Grills
Into Adjoining Room,
Option 2
12"
12"
Ventilation
Grills into
Adjoining
Room,
Option 1
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconned space. When ventilating to an
adjoining unconned space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the oor on the
wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two perma-
nent openings: one within 12" of the ceiling
and one within 12" of the oor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
IMPORTANT: Do not provide openings
for inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
Rework worksheet, adding the space of the
adjoining unconned space. The combined
spaces must have enough fresh air to supply
all appliances in both spaces.
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9200373-01E
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your pri-
mary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: A qualied ser-
vice person must install heater.
Follow all local codes.
WARNING: Before installing
in a solid fuel burning replace,
the chimney ue and rebox
must be cleaned of soot, creo-
sote, ashes and loose paint by
a qualified chimney cleaner.
Creosote will ignite if highly
heated. A dirty chimney ue may
create and distribute soot within
the house. Inspect chimney ue
and rebox for damage. If dam-
aged, repair ue before operat-
ing heater.
WARNING: Seal any fresh
air vents or ash clean-out doors
located on oor or wall of re-
place. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney ue damper.
WARNING: Never install the
heater
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture,
clothing, or other ammable
objects are less than 42" from
the front, top, or sides of the
heater.
• in high trac areas
• in windy or drafty areas
CAUTION: This heater cre-
ates warm air currents. These
currents move heat to wall sur-
faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as to-
bacco smoke, aromatic candles,
cleaning uids, oil or kerosene
lamps, etc.) in the air exist, may
discolor walls or cause odors.
IMPORTANT: Vent-free heaters add mois-
ture to the air. Although this is benecial,
installing heater in rooms without enough
ventilation air may cause mildew to form too
much moisture. See Air for Combustion and
Ventilation, page 8.
CHECK GAS TYPE
Be sure your gas supply is right for your heat-
er. Otherwise, call dealer where you bought
the heater for proper type heater.
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200373-01E10
This appliance is factory
preset for propane gas. No
changes are required for
connecting to propane. Only
a qualied installer or service
technician can perform gas se-
lection and connecting to gas
supply.
CAUTION: Two gas line in-
stallations at the same time are
prohibited.
CAUTION: To avoid gas leak-
age for the gas not being used at
the inlet of regulator, a qualied
installer or service technician
must use supplied cap.
You will notice a color coded
plunger on the inside of the regula-
tor. This is normal. When the inlet
connection tting is inserted
and tightened, this plunger will
be pushed back by the tting
making all of the adjustments
for the gas being supplied. DO
NOT REMOVE THE PLUNGER.
The regulator will not work and
the warranty will be voided.
The inlet regulator is color coded
for identication of the correct
gas type. Blue is for propane
gas and yellow is for natural gas.
INSTALLATION
Yellow Natural Gas
Plunger Underneath
Metal Cap
Blue Propane
Gas Plunger
Figure 4 - Gas Regulator
Insert Gas Fitting
for Natural Gas
Insert Gas Fitting
for Propane Gas
GAS SELECTION
DO NOT REMOVE
Blue Propane Plunger
Install Gas Fitting Here
FOR PROPANE GAS
INSTALLATION: BLUE
Apply thread sealant to the threads on the
connection tting. While pushing in, rotate
the tting clockwise until the threads engage
the regulator. After the tting has been hand
tightened into the regulator use a wrench to
complete tightening of the tting. Install ad-
ditional tting to connect to the house supply.
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11200373-01E
INSTALLATION
Use only the cap supplied on the
regulator. Do not use an o the
shelf pipe plug. This can damage
the plunger. The supplied regula-
tor cap is designed so it will not
engage the unused gas type.
3. Apply thread sealant to the threads on
the connection tting. While pushing in,
rotate the tting clockwise until the threads
engage the regulator. After the tting has
been hand tightened into the regulator
use a wrench to complete tightening of the
tting. Install additional tting to connect
to the house supply.
Use only the metal cap. DO NOT
use an o the shelf 3/8" NPT pipe
cap. This will damage the plung-
ers located inside the regulator.
DO NOT TRY TO REMOVE THE
PLUNGERS FROM INSIDE THE
REGULATOR. THE PLUNGER
WILL BE PUSHED BACK AS THE
FITTING IS INSTALLED. REMOV-
ING THE PLUNGERS WILL VOID
THE WARRANTY.
Make sure the type of gas being
used is correct. Check to make
sure the connection tting is in
the correct inlet on the regula-
tor. Refer to Connecting to Gas
Supply, page 14.
If you are using natural gas
and the pilot will not light, see
Troubleshooting, page 25.
Metal Cap
Metal Cap
DO NOT REMOVE
Yellow Natural Gas Plunger
Install Gas Fitting Here
FOR NATURAL GAS
INSTALLATION: YELLOW
1. Remove the metal cap installed over the
NG regulator inlet.
2. Install metal cap over propane regulator
inlet. This will keep debris out of regulator.
Brass
Fitting
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200373-01E12
INSTALLATION
CLEARANCES TO COMBUSTIBLES
Figure 5 - Minimum Clearance for
Combustible to Wall and Ceiling
MANTEL
(
IF APPLICABLE
)
Assemble and install your mantel at this time. Mantel instructions are inside
the mantel box. Mantel must be in place before you connect to the gas supply.
WARNING: You must main-
tain the minimum clearances. If
possible, provide greater clear-
ances from oor, ceiling, and
adjoining wall. Measure from
outermost point of heater.
Note: This rebox can not be installed in an
existing replace. Install this rebox only in
a ProCom Heating, Inc. mantel accessory
approved for this product.
Minimum Clearances For Side
Combustible Material, Side Wall
and Ceiling
A. Clearance from the side of the replace to
any combustible material and wall should
not be less than 12" (see Figure5).
B. Clearance from the top of the replace to
the ceiling must not be less than 48".
BUILT
-
IN FIREPLACE INSTALLATION
WARNING: Do not allow any
combustible materials to overlap
the rebox front.
WARNING: Do not allow
combustible or noncombustible
materials to cover any necessary
openings like louvered slots.
WARNING: Never modify or
cover the louvered slots on the
front of the rebox.
Built-in installation of this replace involves
installing replace into a framed-in enclosure.
This makes the front of the replace ush
with wall. If installing a built-in mantel above
the replace, you must follow the clearances
shown in Figure 6, page 13.
NOTICE: Surface temperatures
of adjacent walls and mantels
become hot during operation.
Walls and mantels above the
replace may become hot to the
touch. If installed properly, these
temperatures meet the require-
ment of the national product
standard. Follow all minimum
clearances shown in this manual
(see Figure 6, page 13).
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13200373-01E
INSTALLATION
Figure 9 - Rough Opening for Corner
Installation
Figure 8 - Rough Opening for Wall
Installation
Figure 6 - Clearance to Combustibles
Figure 7 - Fireplace Clearances
Bottom Edge
of Vent Hood
Fireplace
2
1
/
2
"
4"
6"
8"
10"
12"
10"
Note: All vertical measurements
are from lower edge of vent
hood to bottom of mantel shelf.
42" to
Ceiling
Safe
Zone
1.0 Slope
Factor
Wall
Surface
Mantel
Shelf
14"
16"
18"
2"
1. Frame in rough opening. Use dimensions
shown in Figure 7 for the rough opening.
If installing in a corner, use dimensions
shown in Figure 9, for the rough opening.
The height is 23
1
/
4
", which is the same as
the wall opening above.
2. Locate stando brackets in the hardware
bag. Remove screws from the top of the
rebox. Install brackets with screws as
shown in Figure 10.
3. Carefully set replace in front of rough
opening with back of replace inside wall
opening.
4. Attach gas line to replace gas regulator.
See Connecting to Gas Supply, page 14.
5. Check all gas connections for leaks. See
Checking Gas Connections, page 16.
27
5
/
8
"
26
7
/
8
"
37
3
/
4
"
53
3
/
8
"
3/4" Clearance to Facia
Note: Height of fireplace opening on facia to be 29"
3/4
" Clearance to Sides, Back and Top
27
5
/
8
"
28
7
/
8
"
27
5
/
8
"
29"
14
1
/
4
"
IMPORTANT: When nishing your rebox,
combustible materials such as wall board,
gypsum board, sheet rock, drywall, plywood,
etc, must have 1/2" clearance to the sides
and top of the rebox. Combustible materials
should never overlap the rebox front.
Figure 10 - Installing Stando Brackets
Screws
Stando Bracket
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200373-01E14
INSTALLATION
CONNECTING TO GAS SUPPLY
CAUTION: For natural gas,
check your gas line pressure
before connecting heater to gas
line. Gas line pressure must be
no greater than 9.5" WC. If gas
line pressure is higher, heater
regulator damage could occur.
CAUTION: Avoid damage to
regulator. Hold gas regulator
with wrench when connecting
into gas piping and/or ttings.
CAUTION: Use pipe joint
sealant that is resistant to gas
(Propane or Natural Gas).
Before installing heater, make sure you have
the items listed below:
• external regulator for propane unit only
(supplied by installer)
• piping (check local codes)
• sealant (resistant to natural gas and pro-
pane gas)
• equipment shuto valve*
• test gauge connection*
• sediment trap
• tee joint
• pipe wrench
• exible gas hose (check local codes)
• 3/8" NPT brass tting
* A CSA design-certied equipment shuto
valve with 1/8" NPT tap is an acceptable al-
ternative to test gauge connection. Purchase
the optional CSA design certied equipment
shuto valve from your dealer.
WARNING: A qualied ser-
vice technician must connect
heater to gas supply. Follow all
local codes.
WARNING: This appliance
requires a 3/8" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.
WARNING: Do not over-
tighten gas connections.
WARNING: For natural gas,
Never connect heater to private
(non-utility) gas wells. This gas
is commonly known as wellhead
gas.
CAUTION: For propane gas,
never connect heater directly
to the gas supply. This heater
requires an external regulator
(not supplied). Install the exter-
nal regulator between the heater
and propane supply. Gas sup-
plier provides external regulator
for natural gas. The installer
provides the external regulator
for propane gas.
CAUTION: Use only new,
black iron or steel pipe. Inter-
nally tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
pressure will occur.
www.factorybuysdirect.com
15200373-01E
INSTALLATION
Figure 11 - Gas Connection
* Purchase the optional CSA design-certied equipment
shuto valve from your dealer.
Typical Inlet Pipe Diameters
Use 3/8" black iron pipe or greater. Installa-
tion must include an equipment shuto valve,
union, and plugged 1/8" NPT tap. Locate
NPT tap within reach for test gauge hook up.
NPT tap must be upstream from heater (see
Figure 11).
IMPORTANT: Install an equipment shuto
valve in an accessible location. The equip-
ment shuto valve is for turning on or shutting
o the gas to the appliance.
Apply pipe joint sealant lightly to male threads.
This will prevent excess sealant from going
into pipe. Excess sealant in pipe could result
in clogged heater valves.
For propane gas, the installer must supply
an external regulator. The external regulator
will reduce incoming gas pressure. You must
reduce incoming gas pressure to between 11"
and 14" of water. If you do not reduce incom-
Figure 12 - External Regulator
with Vent Pointing Down
External
Regulator with
Vent Pointing
Down
Propane
Supply Tank
Equipment
Shuto Valve
Ground
Joint Union
3/8" NPT
Pipe Nipple
Tee Joint
Reducer
Bushing to
1/8" NPT
1/8" NPT
Plug Tap
Test Gauge
Connection*
Sediment
Trap
Tee Joint
Pipe Nipple
Gap
3" Minimum
ing gas pressure, heater regulator damage
could occur. Install external regulator with the
vent pointing down as shown in Figure 12.
Pointing the vent down protects it from freez-
ing rain or sleet.
Install sediment trap in supply line as shown
in Figure 11. Place sediment trap where it is
within reach for cleaning. Place sediment trap
where trapped matter is not likely to freeze.
A sediment trap traps moisture and contami-
nants. This keeps them from going into heater
controls. If sediment trap is not installed or is
installed wrong, heater may not run properly.
WARNING: Test all gas piping
and connections for leaks after
installing or servicing. Correct
all leaks at once (see page 16).
Natural Gas
From Gas Meter
(5" W.C.** to 9.5" W.C.
Pressure)
Propane
From External
Regulator
(11" W.C.**
to 14" W.C.
Pressure)
www.factorybuysdirect.com
200373-01E16
INSTALLATION
Figure 13 - Equipment Shuto Valve
CHECKING GAS CONNECTIONS
Open
Closed
Equipment
Shuto Valve
PRESSURE TESTING HEATER GAS
CONNECTIONS
1. Open equipment shuto valve (see Fig-
ure 13).
2. Open main gas valve located on or near
gas meter for natural gas or open propane
supply tank valve.
3. Make sure control knob of heater is in the
OFF position.
4. Check all joints from equipment shuto
valve to control valve (see Figure 14 or 15).
Apply a noncorrosive leak detection uid
to all joints. Bubbles forming show a leak.
5. Correct all leaks at once.
6.
Light heater (see Lighting Instructions on page
19). Check all other internal joints for leaks.
7. Turn o heater (see To Turn O Gas Ap-
pliance, page 20).
Control Valve
Location
Equipment
Shuto Valve
External Regulator
Propane
Supply Tank
Figure 14 - Checking Gas Joints for
Propane Gas
Figure 15 - Checking Gas Joints for
Natural Gas
WARNING: Test all gas piping
and connections, internal and
external to unit, for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an open
ame to check for a leak. Apply a
noncorrosive leak detection uid
to all joints. If bubbles form, there
is a leak. Correct all leaks at once.
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1. Disconnect heater with its appliance main
gas valve (control valve) and equipment
shuto valve from gas supply piping sys-
tem. Pressures in excess of 1/2 PSIG will
damage heater regulator.
2. Cap o open end of gas pipe where equip-
ment shuto valve was connected.
3. Pressurize supply piping system by either
opening propane supply tank valve for
propane gas or opening main gas valve
located on or near gas meter for natural
gas or using compressed air.
4. Check all joints of gas supply piping sys-
tem. Apply noncorrosive leak detection
uid to all joints. If bubbles form, there
may be a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shuto
valve to gas supply. Check reconnected
ttings for leaks.
Test Pressures Equal To or Less Than
1/2 PSIG (3.5 kPa)
1.
Close equipment shuto valve (see Figure 13).
2. Pressurize supply piping system by either
opening propane supply tank valve for
propane gas or opening main gas valve
located on or near gas meter for natural
gas or using compressed air.
3. Check all joints from gas meter to equip-
ment shuto valve for natural gas or pro-
pane supply to equipment shuto valve
for propane (see Figure 14 or 15). Apply
a noncorrosive leak detection uid to all
joints. Bubbles forming show a leak.
4. Correct all leaks at once.
Control Valve
Location
Equipment Shuto Valve
External Regulator
Supplied by Gas
Supplier
Gas
Meter
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17200373-01E
INSTALLATION
INSTALLING LOGS
WARNING: Failure to posi-
tion the parts in accordance
with these diagrams or failure
to use only parts specically
approved with this heater may
result in property damage or
personal injury.
CAUTION: After installa-
tion and periodically thereafter,
check to ensure that no yellow
ame comes in contact with any
log. With the heater set to High,
check to see if yellow ames
contact any log. If so, reposi-
tion logs according to the log
installation instructions in this
manual. Yellow ames contact-
ing logs will create soot.
It is very important to install the
logs exactly as instructed. Do
not modify logs. Use only logs
supplied with heater. Each log
is marked with a number. This
number will help you to identify
the logs when installing. After
installing logs, add decorative
cinders around the grate base,
do not place any decorative
cinders on logs or burner.
1. Install pins on log #1 into the two slots
in the bracket attached to rear wall (see
Figure 17).
2. Install pins on log #2 into the two slots in
left side of the middle bracket (see Figure
16 and Figure 17).
3. Install pins on log #3 into the two slots
in right side of the middle bracket (see
Figure 16 and Figure 17).
4. Install pins on log #4 onto the two slots
in the front bracket (see Figure 17 and
Figure 18).
5. Insert the recessed hole on the bottom of
log #5 onto the pin on log #2 (see Figures
17 and 18,).
Figure 18 - Installing Log #4, 5, and 6
Figure 16 - Installing Log #1
Figure 17 - Installing Logs #2 and #3
Slots for Log #2
Slots for Log #3
Log #1
Log #2
Slots for Log #4
Log #3
Pin for Log #5
Log #5
Pin for Log #6
Log #4
Log #6
Slots in Rear Plate
www.factorybuysdirect.com
200373-01E18
INSTALLATION
INSTALLING BATTERIES
CAUTION: Do not dispose of
batteries in re, batteries may
explode or leak.
Figure 20 - Installing Battery in Ignitor
AAA
Battery
Positive
UP
6. Insert the recessed hole of log #6 onto the
pin on log #3 (see Figures 17 and 18,).
IMPORTANT: Make sure logs do not cover
any burner ports. It is very important to
install the logs exactly as instructed. Do
not modify logs. Use only logs supplied
with heater.
Figure 19 - Installing Log #7 and #8
Pin for Log #8
Log #7
Log #8
• Batteries are included.
• Remove batteries when depleted.
• Be sure to observe proper polarity (+/-)
when installing or replacing the batteries.
Damage due to improper battery installa-
tion may void the warranty on the product.
• For long periods of non-operation, remove
batteries from all components for safety.
Unscrew ignitor cap and install a AAA battery
with the + pointing out. Replace cap.
www.factorybuysdirect.com
19200373-01E
OPERATION
WARNING: If you do not fol-
low these instructions exactly,
a re or explosion may result
causing property damage, per-
sonal injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the re department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualied service technician. Force or
attempted repair may result in a re or
explosion.
D. Do not use this appliance if any part
has been under water. Immediately call
a qualied service technician to inspect
the appliance and to replace any part of
the control system and any gas control
which has been under water.
FOR YOUR SAFETY READ BEFORE LIGHTING
LIGHTING INSTRUCTIONS
WARNING: You must oper-
ate this heater with the screen
in place. Make sure screen is
installed before running heater.
NOTICE: During initial operation of
new heater, burning logs will give
o a paper-burning smell. Orange
ame will also be present. Open
damper or window to vent smell.
This will only last a few hours.
1. STOP! Read the safety information above.
2. Open screen.
3. Make sure equipment shuto valve is fully
open.
4. Turn control knob clockwise to the
OFF position (see Figure 21).
5. Wait ve (5) minutes to clear out any gas.
Then smell for gas around heater and
near the oor. If you smell gas, STOP!
Follow "B" in the safety information above.
If you do not smell gas, go to the next step.
6. Turn control knob counterclockwise
to the PILOT position. Press in control
knob for ve (5) seconds.
Note: The rst time that the heater is
operated after connecting the gas supply,
the control knob should be pressed for
about thirty (30) seconds. This will allow
air to bleed from the gas system. If pilot
does not stay lit, refer to Troubleshooting,
pages 24 though 27. Also contact a quali-
ed service technician or gas supplier for
repairs. Until repairs are made, light pilot
with match.
• If control knob does not pop up when
released, contact a qualified service
technician or gas supplier for repairs.
Ignitor
ON/OFF
Switch
Control Knob
Figure 21 - Heater Control Locations
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200373-01E20
OPERATION
7. With control knob pressed in, push
down and release ignitor button. This
will light pilot. The pilot is attached to
the rear of the burner. If needed, keep
pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, refer to
Troubleshooting, pages 24 though 27.
Also contact a qualied service technician
or gas supplier for repairs. Until repairs
are made, light pilot with match. To light
pilot with match, see Manual Lighting
Procedure.
8. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
Note: If pilot goes out, repeat steps 5
through 8. This heater has a safety inter-
lock system. Wait one (1) minute before
lighting pilot again.
9. Turn control knob counterclockwise
to the desired heating level. The main
burner should light. Set control knob
between High (5) and Low (1).
Note: Please wait one minute after shut-
ting o heater to allow the control valve
to reset before starting again.
10. Make sure heater screen is in place before
operating heater.
11. If heater will not operate, follow the in-
structions To Turn O Gas To Appliance,
and call your service technical or gas
supplier.
CAUTION: Do not try to ad-
just heating levels by using the
equipment shuto valve.
WARNING: If input gas
type is NG, make sure NG pilot
burner ignites. If input gas type
is LP, make sure LP pilot burner
ignites.
TO TURN OFF GAS TO APPLIANCE
Shutting Off Heater
Turn control knob clockwise to the
OFF position.
Shutting Off Burner Only
(pilot stays lit)
Turn control knob clockwise to the
PILOT position.
MANUAL LIGHTING PROCEDURE
1. Open screen.
2. Follow steps 1 through 7 under Lighting
Instructions, page 19.
3. With control knob in the PILOT position,
strike a match, and hold near pilot. Press
in control knob; pilot should light.
4. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
5. Make sure the heater screen is in place
before operating heater.
Figure 22 - Pilot Assembly
(Back of pilot
shown for clarity)
Pilot Air
Inlet Hole
Natural Gas
Burner
Propane
Gas Burner
Thermocouple
Pilot Air Inlet Hole
Ignitor
Electrode
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21200373-01E
INSPECTING BURNERS
IMPORTANT: Owner’s should check pilot ame pattern and burner ame pattern often.
Incorrect ame patterns indicate the need for cleaning (see Care and Maintenance,
page 22) or service.
WARNING: Only a qualied service person should service and
repair heater. This includes maintenance requiring replacement or
alteration of components.
PILOT FLAME PATTERN
WARNING: If yellow tipping
occurs, your heater could pro-
duce increased levels of carbon
monoxide. If the burner ame
pattern shows yellow tipping,
follow instructions at bottom of
this page.
Notice: Do not mistake orange ames with
yellow tipping. Dirt or other ne particles enter
the heater and burn causing brief patches of
orange ame.
Approx. 3"-6" Above Top of Logs
More Than 8" Above Top of Logs
Approx. 3"-6" Above Top of Logs
More Than 8" Above Top of Logs
Figure 25 - Correct Burner Flame Pattern
Figure 26 - Incorrect Burner Flame
Pattern
BURNER FLAME PATTERN
Figure 25 shows a correct burner ame pattern. Figure 26 shows an incorrect burner ame
pattern. If burner ame pattern is incorrect then:
• turn heater o (see To Turn O Gas to Appliance, page 20).
• see Troubleshooting pages 24 through 27.
BURNER PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the tting at the entrance to the burner. These
holes may become blocked with dust or lint. Periodically inspect these holes for any blockage
and clean as necessary. Blocked air holes will create soot.
Figure 23 shows a correct pilot ame pattern.
Figure 24 shows an incorrect pilot ame pat-
tern. The incorrect pilot ame is not touching
the thermocouple. This will cause the ther-
mocouple to cool, which shuts the heater o.
Figure 23 - Correct Pilot Flame Pattern
(Natural Gas shown)
Figure 24 - Incorrect Pilot Flame Pattern
(Natural Gas shown)
NG
3-3.5" WC
Natural Gas
Shown
LP
8-11" WC
NG
3-3.5" WC
Natural Gas
Shown
LP
8-11" WC
If pilot ame pattern is incorrect, as shown
in Figure 24
• turn heater o (see To Turn O Gas to Ap-
pliance, page 20)
• see Troubleshooting pages 24 through 27.
www.factorybuysdirect.com
200373-01E22
BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE
We recommend that you clean the unit ev-
ery 2,500 hours of operation or every three
months. We also recommend that you keep
the burner tube and pilot assembly clean
and free of dust and dirt. To clean these
parts we recommend using compressed air
no greater than 30 PSl. Your local computer
store, hardware store, or home center may
carry compressed air in a can. You can use
a vacuum cleaner in the blow position. If us-
ing compressed air in a can, please follow
the directions on the can. If you don’t follow
directions on the can, you could damage the
pilot assembly.
1. Shut o the unit, including the pilot. Allow
the unit to cool for at least thirty minutes.
2. Inspect burner, pilot and primary air inlet
holes on injector for dust and dirt (see
Figure 27).
3. Blow air through the ports/slots and holes
in the burner. Also clean the pilot assembly.
4. Check the injector holder located at the
end of the burner tube again. Remove any
large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
injector holder.
6. In case any large clumps of dust have
now been pushed into the burner. Repeat
steps 3 and 4.
CARE AND MAINTENANCE
WARNING: Turn o heater and let cool before servicing.
CAUTION: You must keep control areas, burner, and circulating
air passageways of heater clean. Inspect these areas of heater before
each use. Have heater inspected yearly by a qualied service techni-
cian. Heater may need more frequent cleaning due to excessive lint
from carpeting, bedding material, pet hair, etc.
WARNING: Failure to keep the primary air opening(s) of the
burner(s) clean may result in sooting and property damage.
MAIN BURNER
Periodically inspect all burner ame holes with
the heater running. All slotted burner ame
holes should be open with yellow ame pres-
ent. All round burner ame holes should be
open with a small blue ame present. Some
burner ame holes may become blocked by
debris or rust, with no ame present. If so,
turn o the heater and let it cool, and remove
blockage or replace burner. Blocked burner
ame holes will create soot.
Figure 27 - Burner and Injector Holder
Injector
Burner
Tube
Primary Air Inlet Holes
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23200373-01E
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage
ODS/pilot unit.
Use a vacuum cleaner, pressurized air, or a
small, soft bristled brush to clean.
A yellow tip on the pilot ame indicates dust
and dirt in the pilot assembly. There is a small
pilot air inlet hole about 2" from where the
pilot ame comes out of the pilot assembly
(see Figure 28). With the unit o, lightly blow
air through the air inlet hole. You may blow
through a drinking straw if compressed air is
not available.
CABINET
ODS/PILOT
Air Passageways
Use a vacuum cleaner or pressurized air to
clean.
Exterior
• Use a soft cloth dampened with a mild soap
and water mixture.
• Wipe the cabinet to remove dust.
CARE AND MAINTENANCE
Figure 28 - Pilot Inlet Air Hole
LOGS
• If you remove logs for cleaning, refer to Installing Logs, page 17, to properly replace logs.
• Replace log(s) if broken or chipped (dime-size or larger).
(Back of pilot
shown for clarity)
Pilot Air
Inlet Hole
Natural Gas
Burner
Propane
Gas Burner
Thermocouple
Pilot Air Inlet Hole
Ignitor
Electrode
www.factorybuysdirect.com
200373-01E24
TROUBLESHOOTING
NG
Figure 29 - Gas Regulator Pressure Switch
Pressure
Switch
Set Screw
Pressure Switch
When using natural gas, there is a pressure
switch that acts to turn o the gas ow to the
pilot if the inlet pressure exceeds 9.5" WC. This
is to prevent the operation of the unit on the
wrong gas (propane). If your natural gas sup-
ply exceeds 9.5" WC the unit will not operate.
Either contact your gas supplier to check and
adjust the inlet pressure or a qualied service
technician can bypass the pressure switch.
Before attempting to bypass the pressure
switch, make sure the type of gas being used
is correct. Check to make sure the connection
tting is in the correct inlet on the regulator.
Refer to Connecting to Gas Supply, page 14.
Only a qualied installer should bypass the
pressure switch. To bypass the pressure
switch locate the set screw on the regulator.
Use a small at bladed screw driver to turn the
set screw counterclockwise 2 turns. This will
bypass the pressure switch function.
Problem Possible Cause Corrective Action
Using natural gas and
pilot will not light.
Inlet pressure exceeds
9.5" WC.
Bypass pressure switch. See
instructions below.
The entire gas delivery piping including con-
nections inside the heater should be leak
tested by the qualied installer. After leak
testing the qualied installer should light the
appliance. Refer to the correct ame pattern
as illustrated on page 21. All ame patterns
should be safely inside the product. If for any
reason they are not, stop use of the appliance
and call for repairs.
WARNING: If you smell gas:
• Shut o gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
WARNING: Only a qualied service technician should service and
repair heater. Make sure that power is turned o before proceeding.
Turn o and let cool before servicing.
CAUTION: Never use a wire, needle, or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes.
These fumes may mix with combustion air and create odors. These odors will disappear over time.
Note: All troubleshooting items are listed in order of operation.
www.factorybuysdirect.com
25200373-01E
TROUBLESHOOTING
Problem Possible Cause Corrective Action
When ignitor button is
pressed in, there is no
spark at ODS/pilot.
1. Low battery.
2. Ignitor electrode is not
connected to ignitor cable.
3. Ignitor cable is pinched or
wet.
4. Ignitor electrode is positioned
wrong. Ignitor electrode is
broken.
5 Broken ignitor cable.
6. Bad piezo ignitor.
1. Replace battery.
2. Replace ignitor cable.
3. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry.
4. Replace electrode.
5. Replace ignitor cable.
6. Replace piezo ignitor.
When ignitor button is
pressed in there is a
spark at ODS/pilot but
no ignition.
1. Gas supply is turned o or
equipment shuto valve is
closed.
2. Control knob not in PILOT
position.
3. Control knob not fully
pressed in while pressing
ignitor button.
4. Air in gas lines (new
installation or recent gas
interruption).
5. ODS/pilot is clogged.
6. Incorrect inlet gas pressure
or inlet regulator is damaged.
7. Depleted gas supply
(propane).
1. Turn on gas supply or open
equipment shuto valve.
2. Turn control knob to PILOT
position.
3. Fully press in control knob
while pressing ignitor button.
4. Continue holding down
control knob. Repeat igniting
operation until air is removed.
5.
Clean ODS/pilot (see Care
and Maintenance, page 22) or
replace ODS/pilot assembly.
6. Check inlet gas pressure or
replace inlet gas regulator.
7. Contact local propane gas
company.
ODS/pilot lights but ame
goes out when control
knob is released.
1. Control knob is not fully
pressed in.
2. Control knob is not pressed
in long enough.
3. Equipment shuto valve is
not fully open.
4. Thermocouple connection is
loose at control valve.
5. Pilot flame not touching
thermocouple, which allows
thermocouple to cool, caus-
ing pilot ame to go out. This
problem could be caused by
one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple damaged.
7. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds.
3. Fully open equipment shuto
valve.
4. Hand tighten until snug, and
then tighten 1/4 turn more.
5. A) Contact local natural or
propane gas company
B) Clean ODS/pilot (see
Care and Maintenance,
page 22) or replace ODS/
pilot assembly
6. Replace thermocouple.
7. Contact customer service.
www.factorybuysdirect.com
200373-01E26
Problem Possible Cause Corrective Action
Burner does not light after
ODS/pilot is lit.
1. Burner orice is clogged.
2. Inlet gas pressure is too low.
3. Burner orice diameter is too
small.
1. Clean burner orifice (see
Care and Maintenance,
page 22).
2. Contact local gas supplier.
3. Replace gas train.
Delayed ignition of
burner.
1. Manifold pressure is too low.
2. Burner orice is clogged.
1. Contact local gas supplier.
2. Clean burner (see Care and
Maintenance, page 22).
Burner backring during
combustion.
1. Burner orice is clogged or
damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean burner orifice (see
Care and Maintenance,
page 22).
2. Contact customer service.
3. Replace gas train.
High yellow ame during
burner combustion.
1. Not enough air.
2. Inlet gas pressure is too low.
3. Gas regulator is defective.
1. Check burner for dirt and
debris. If found, clean burner
(see Care and Maintenance,
page 22).
2. Contact local gas supplier.
3. Replace gas train.
Slight smoke or odor
during initial operation.
1. Residues from manufacturing
process.
1. Problem will stop after a few
hours of operation.
Gas odor during com-
bustion.
1. Foreign matter between
control valve and burner.
2. Gas leak. (See Warning
Statement at top of page 24).
1. Contact a qualied service
technician to remove foreign
matter.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
Heater produces
unwanted odors.
1. Heater is burning vapors from
paint, hair spray, glues, etc.
See IMPORTANT statement,
page 24.
2. Gas leak. See Warning
Statement at the top of page
24.
3. Low fuel supply.
1. Open a window to ventilate
room. Stop using odor
causing products while
heater is running.
2. Locate and correct all
leaks (see Checking Gas
Connections, page 16).
3. Rell supply tank (Propane
models).
Heater produces a whis-
tling noise when burner
is lit.
1. Turning control knob to high
position when burner is cold.
2. Air in gas line.
3. Air passageways on heater
are blocked.
4. Dirty or partially clogged
burner orice.
1. Turn control knob to low
position and let warm up for
a minute.
2. Operate burner until air is
removed from line. Have gas
line checked by local gas
supplier.
3 Observe minimum installa-
tion clearances (Figure 5,
page 12).
4 Clean burner (see Care and
Maintenance, page 22).
TROUBLESHOOTING
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27200373-01E
TROUBLESHOOTING
Problem Possible Cause Corrective Action
Heater produces a click-
ing/ticking noise just after
burner is lit or shut o.
1. Metal is expanding while
heating or contracting while
cooling.
1. This is common with most
heaters. If noise is exces-
sive, contact qualied ser-
vice technician.
White powder residue
forming within burner
box or on adjacent walls
or furniture.
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Turn heater o when using
furniture polish, wax, carpet
cleaner or similar products.
Heater shuts o in use
(ODS operates).
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care
and Maintenance, page 22).
Gas odor exists even
when control knob is in
OFF position.
1. Gas leak. See Warning
Statement at top of page 24.
2. Control valve is defective.
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
2. Contact customer service.
Moisture/condensation
noticed on windows.
1. Not enough combustion/
ventilation air.
1. Refer to Air for Combus-
tion and Ventilation require-
ments, page 8.
www.factorybuysdirect.com
200373-01E28
PARTS
MODEL FDF400T
-
ZC
7
8
1
5
2
3
6
www.factorybuysdirect.com
29200373-01E
PARTS
MODEL FDF400T
-
ZC
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 30 of this manual.
ITEM
PART # DESCRIPTION
QTY
1 161818-01HT Hood 1
2 161369-01HT Left Door Assembly 1
3 161368-01HT Right Door Assembly 1
4 161822-01 Gas Train Assembly 1
5 161338-01 Ignitor 1
6 161371-00 Log Set 1
7 161383-01 Blower Access Panel 1
PARTS AVAILABLE - NOT SHOWN
161381-01 Blower Bracket 2
161644-01 Hardware Package 1
161371-001
Log #1 1
161371-002
Log #2 1
161371-003
Log #3 1
161371-004
Log #4 1
161371-005
Log #5 1
161371-006
Log #6 1
161371-007
Log #7 1
161371-008
Log #8 1
www.factorybuysdirect.com
200373-01E30
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service or your
dealer, have ready:
• Your name
• Your address
ACCESSORIES
To purchase these heating accessories please visit our website www.factorybuysdirect.com
or give us a call at 1-855-607-6557.
EQUIPMENT SHUTOFF VALVE
For all models. Equipment shuto valve with
1/2" NPT tap.
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane or Natural gas)
• Purchase date
• Usually, we will ask you to return the defec-
tive part to the factory
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
INSTALLATION KIT
Existing Gas Line
Shutoff Valve
Flexible
Connector
Flare & Pipe
www.factorybuysdirect.com
31200373-01E
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• replace will not produce specied heat
• propane gas supply might be low (propane units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
Factory Buys Direct at 1-855-607-6557.
When calling, please have your model and serial numbers of your heater ready.
200373-01
Rev. E
04/23
WARRANTY
KEEP THIS WARRANTY
Model _______________________________
Serial No. ____________________________
Date Purchased _______________________
Keep receipt for warranty verication.
REGISTER YOUR PRODUCT AT WWW.FACTORYBUYSDIRECT.
COM
FACTORY BUYS DIRECT LIMITED WARRANTIES
New Products
Standard Warranty: Factory Buys Direct warrants this new product and any parts thereof to be free from
defects in material and workmanship for a period of one (1) year from the date of rst purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with
Factory Buys Direct’s warnings and instructions.
For products purchased for commercial, industrial or rental usage, this warranty is limited to 90 days from
the date of rst purchase.
Factory Reconditioned Products
Limited Warranty: Factory Buys Direct warrants factory reconditioned products and any parts thereof to be
free from defects in material and workmanship for a period 30 days from the date of rst purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with Factory
Buys Direct’s warnings and instructions. No return will be authorized. Parts will be provided to repair the product.
Terms Common to All Warranties
The following terms apply to all of the above warranties:
Always specify model number and serial number when contacting the manufacturer. To make a claim under
this warranty, the bill of sale or other proof of purchase must be presented.
This warranty is extended only to the original retail purchaser when purchased from an authorized dealer,
and only when installed by a qualied installer in accordance with all local codes and instructions furnished
with this product.
This warranty covers the cost of part(s) required to restore this product to proper operating condition and
an allowance for labor when provided by a Factory Buys Direct Authorized Service Center or a provider ap-
proved by Factory Buys Direct. Warranty parts must be obtained through authorized dealers of this product
and/or Factory Buys Direct who will provide original factory replacement parts. Failure to use original factory
replacement parts will void this warranty.
Traveling, handling, transportation, diagnostic, material, labor and incidental costs associated with warranty
repairs, unless expressly covered by this warranty, are not reimbursable under this warranty and are the
responsibility of the owner.
Excluded from this warranty are products or parts that fail or become damaged due to misuse, accidents,
improper installation, lack of proper maintenance, tampering or alteration(s).
This is Factory Buys Direct’s exclusive warranty, and to the full extent allowed by law; this express warranty
excludes any and all other warranties, express or implied, written or verbal and limits the duration of any
and all implied warranties, including warranties of merchantability and tness for a particular purpose to one
(1) year on new products and 30 days on factory reconditioned products from the date of rst purchase.
Factory Buys Direct makes no other warranties regarding this product.
Factory Buys Direct’s liability is limited to the purchase price of the product and Factory Buys Direct shall not
be liable for any other damages whatsoever under any circumstances including direct, indirect, incidental,
or consequential damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
Factory Buys Direct
2701 Industrial Drive
Bowling Green, KY 42101
www.factorybuysdirect.com
