FreeStyle Max Cordless
Upright Vacuum
SV2000 Series
OWNER’S GUIDE
sharkclean.co.uksharkclean.co.uk
TECHNICAL SPECIFICATIONS
Voltage: 10.8V
THANK YOU
for purchasing the Shark® FreeStyle Max Cordless Vacuum
TIP: You can find
the model and serial
numbers on the QR
code label which is
located on the bottom
of the dust cup.
PLEASE READ CAREFULLY AND KEEP FOR
FUTURE REFERENCE.
This instruction manual is designed to help
you get a complete understanding of your
new Shark Cordless Vacuum.
If you have any questions, please call the
Customer Service line on 0800 862 0453.
RECORD THIS INFORMATION
Model Number: ������������������������������
Date of Purchase (Keep receipt): ����������������
Store of Purchase: ����������������������������
sharkclean.co.uk/register-guarantee
0800 862 0453
Scan QR code using mobile device
To benefit from your product's extended guarantee,
simply register your purchase at:
Please note, products purchased directly from
Shark® are automatically registered.
Shark Cordless SV2000 Series
IMPORTANT SAFETY INSTRUCTIONS
WARNING: TO REDUCE THE RISK OF INJURY, USER MUST READ INSTRUCTION MANUAL • HOUSEHOLD USE ONLY
WARNING
When using an electrical appliance, to reduce the risk of fire, electric shock, injury, or
property damage, basic precautions should always be followed, including the following:
1 This vacuum consists of a motorised nozzle, wand, and handheld
vacuum. These components contain electrical connections,
electrical wiring, and moving parts that potentially present risk
to the user.
2 Before each use, carefully inspect all parts for any damage. If a
part is damaged, discontinue use.
3 Use only identical replacement parts.
4 This vacuum contains no serviceable parts.
5 Use only as described in this manual.
DO NOT use the vacuum for any purpose other than those
described in this manual.
6 With the exception of the filters and dust cup, DO NOT expose
any parts of the vacuum to water or other liquids.
7 DO NOT allow the appliance to be used by children. Keep the
appliance and its cord out of reach of children. Do not allow to
be used as a toy. Close supervision is necessary when used near
children.
GENERAL USE
8 This appliance can be used by persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Cleaning and user maintenance should not
be done by children.
9 Always turn o the vacuum before connecting or disconnecting
any current carrying hoses, motorised nozzles, chargers,
batteries, or other electrical or mechanical parts.
10 DO NOT handle plug or vacuum with wet hands.
11 DO NOT use without dust cup, filters, and brush-roll in place.
12 Only use Shark
®
branded filters and accessories. Damage caused
by non-Shark filters and accessories may not be covered by the
guarantee.
13 DO NOT put any objects into nozzle or accessory openings. DO
NOT use with any opening blocked; keep free of dust, lint, hair,
and anything that may reduce airflow.
14 DO NOT use if nozzle or accessory airflow is restricted. If the air
paths or the motorised floor nozzle become blocked, turn the
vacuum o. Remove all obstructions before you turn on the unit
again.
15 Keep nozzle and all vacuum openings away from hair, face,
fingers, uncovered feet, or loose clothing.
16 DO NOT use if vacuum is not working as it should, or has been
dropped, damaged, left outdoors, or dropped into water.
17 Use extra care when cleaning on stairs.
18 DO NOT leave the vacuum unattended while powered on.
19 When powered on, keep the vacuum moving over the carpet
surface at all times to avoid damaging the carpet fibres.
20 If you have delicate or wool carpets, particularly loop pile, please
try the vacuum on a hidden area first to ensure the spinning
brush-rolls do not damage or unpick carpet fibres.
21 DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails, screws, or coins)
d) Large quantities of dust (including drywall, fireplace ash, or
embers). DO NOT use as an attachment to power tools for
dust collection.
e) Smoking or burning objects (hot coals, cigarette butts, or
matches)
f) Flammable or combustible materials (lighter fluid, petrol, or
kerosene)
g) T oxic materials (chlorine bleach, ammonia, or drain cleaner)
22 DO NOT use in the following areas:
a) Poorly lit areas
b) Wet or damp surfaces
c) Outdoor areas
d) Spaces that are enclosed and may contain explosive or toxic
fumes or vapours (lighter fluid, petrol, kerosene, paint, paint
thinners, mothproofing substances, or flammable dust)
23 Turn o the vacuum before plugging in or unplugging the
charger.
24 Turn o the vacuum before any adjustment, cleaning,
maintenance or troubleshooting.
25 During cleaning or routine maintenance, DO NOT cut anything
other than hair, fibres, or string wrapped around the brush-roll.
26 Allow all filters to air-dry completely before replacing in the
vacuum to prevent liquid from being drawn into electric parts.
27 DO NOT modify or attempt to repair the vacuum or the battery
yourself, except as indicated in this manual.
DO NOT use the battery or vacuum if it has been modified
or damaged. Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire, explosion or risk of injury.
28 Turn o all controls before unplugging.
29 Always turn o this appliance before connecting or
disconnecting motorised nozzle or hand tool.
BATTERY PACK
30 The battery is the power source for the vacuum. Carefully read
and follow all charging instructions.
31 To prevent unintentional starting, ensure the vacuum is powered
o before picking up or carrying the vacuum. DO NOT carry the
appliance with your finger on the power switch.
32 For SV2000 Series, use only 700mA Charging Adapter,
Charging Dock, UK Plug use only the the DK15-133075H-B or
ZD012K133075BS chargers.
33 Keep the battery away from all metal objects such as paper
clips, coins, keys, nails, or screws. Shorting the battery terminals
increases the risk of fire or burns.
34 Under abusive conditions, liquid may be ejected from the
battery. Avoid contact with this liquid, as it may cause irritation
or burns. If contact occurs, flush with water. If liquid contacts
eyes, seek medical help.
35 Battery should not be stored at temperatures below 3°C (37.4°F)
or above 40°C (104°F) to maintain long-term battery life.
36 DO NOT charge battery at temperatures below 5°C (40°F) or
above 40°C (104°F). Charging improperly or at temperatures
outside of the specified range may damage the battery and
increase the risk of fire.
37 Store the appliance indoors. DO NOT use or store it below 3°C
(37.4°F). Ensure the appliance is at room temperature before
operating.
38 DO NOT expose the battery to fire or temperatures above 130°C
(265°F) as it may cause explosion.
39 Use appliances only with specifically designated battery packs.
Use of any other battery packs may create a risk of injury and
fire.
40 Disconnect the battery pack from the appliance before making
any adjustments, changing accessories, or storing appliance.
Such preventive safety measures reduce the risk of starting the
appliance accidentally.
41 For SV2000UK use only Shark 3S1P25P Non-Integrated Fixed
Battery. This appliance contains batteries that are non-
replaceable.
42 This appliance contains batteries that are only replaceable by
skilled persons.
43 BATTERY PACK
When the Shark Li-ion battery needs to be replaced, dispose
of it or recycle it in accordance with local ordinances or
regulations. In some areas, it is illegal to place spent lithium-ion
batteries in the standard rubbish bin. Return spent batteries to
an authorised recycling centre or to the retailer for recycling.
Contact your local recycling centre for information on where to
drop o the spent battery.
sharkclean.co.uksharkclean.co.uk
ASSE M BLY
1. Align the pod over the Post on the Floor
Nozzle, then slide it down until it clicks
into place.
2. Insert the Wand into the opening on
top of the Pod.
For proper operation, ensure all components are
completely connected and clicked into place.
Floor Nozzle
2.
(Click)
1.
(Click)
LI-ION BATTERY
Prior to first use, charge completely. A full charge takes approximately 3 hours.
With a full charge, the unit will have up to a 20-minute runtime*.
Visit sharkclean.co.uk/support online for more information.
When the Shark Li-Ion battery needs to be replaced, dispose of it or recycle it in accordance
with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion
batteries in the trash or in a municipal solid waste stream. Return spent batteries to an
authorized recycling center or to the retailer for recycling. Contact your local recycling center
for information on where to drop o the spentbattery.
RECYCLING THE LI-ION BATTERY
LED BATTERY POWER AND CHARGING INDICATORS
Charging
In Use
NOTE: The Shark battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100%
capacity of a new battery.
RUNTIMES PER FULLY CHARGED BATTERY
*In Bare Floor Mode
Charging
Looping
Green LED
Fully Charged
Blinking Green
& Blue LED
Carpet Mode
Solid Green LED
Bare Floor Mode
Solid Blue LED
Carpet Low Power
Flashing Green LED
Bare Floor Low
Power
Flashing Blue LED
No Charge
No Color
sharkclean.co.uksharkclean.co.uk
CHARGING THE BATTERY
Plug the Li-Ion Charger into a wall outlet.
LI-ION CHARGER
Insert the charger plug into the port on the
back of the dock.
CHARGING DOCK
CHARGING DOCK
Place the vacuum on the dock to charge.
Make sure the contacts on the vacuum are
touching the contacts on the dock.
CHARGING YOUR VACUUM
USING YOUR VACUUM
NOTE: For deep cleaning use Carpet mode. The Carpet setting should also be used when cleaning stuck-on dust
and debris.
To turn on power, step on the power pedal
on the top left of the floor nozzle. Step on
the pedal again to cycle through Carpet and
Bare Floor modes. To turn o power, step on
the pedal again.
With the power on, step on the floor nozzle
and tilt the vacuum handle back to activate
the brushroll and begin cleaning.
To change from Carpet mode to Bare Floor
mode, step on the pedal again. Use this
mode to clean bare floors.
POWER PEDAL
UPRIGHT LOCK
BARE FLOOR MODE
Activate Carpet mode by stepping on the
pedal one time. Use this mode for cleaning
carpets.
CARPET MODE
sharkclean.co.uksharkclean.co.uk
EMPTYING THE DUST CUP
NOTE: The dust cup lid opens from the front edge of the dust cup.
To reinstall, insert the dust cup into the
opening in the vacuum pod and push it
forward until it clicks into place.
After removing the dust cup from the unit,
hold it over a trash bin and press the lid
release button to empty debris. Tap the
dust cup against the trash bin to remove
any stubborn debris.
EMPTYING THE DUST CUP
The Lid Release button is located at the
bottom of the dust cup.
DUST CUP LID RELEASE BUTTON
Empty the dust cup after every use, or when
it appears full. To remove the dust cup, press
the Dust Cup Release button, then pull the
dust cup away from the vacuum and lift it o.
REMOVING THE DUST CUP
REINSTALLING THE DUST CUP
NOTE: Before performing any maintenance, turn the power OFF. Be sure to NOT step on or press the power pedal on the
nozzle.
NOTE: Rinse the debris screen and filter with water ONLY. Allow them to air-dry completely before reinstalling.
With the dust cup removed, lift the filter out
of the pod.
Rinse the filter with water only. Do not use
soap or other cleaners. Allow the filter to
air-dry completely for 24 hours, then reinstall
the filter.
FILTER MAINTENANCE
MAINTAINING YOUR VACUUM
With the dust cup removed, press the screen
release button, then pull up on the screen to
remove it from the pod.
Rinse the debris screen with water only.
Allow the screen to air-dry for 24 hours, then
reinstall it in the pod.
DEBRIS SCREEN MAINTENANCE
REMOVING THE FILTER
CLEANING THE DEBRIS SCREEN
CLEANING THE FILTER
ACCESSING THE DEBRIS SCREEN
sharkclean.co.uksharkclean.co.uk
MAINTAINING YOUR VACUUM
To detach the pod from the floor nozzle, press
the Nozzle Release button near the bottom of
the pod. Lift the pod o the floor nozzle. To
reinstall the pod, align it over the floor nozzle
post and slide it down until it clicks into place.
DETACHING THE POD
NOTE: Before performing any maintenance, turn the power OFF. Be sure to NOT step on or press the power pedal
on the nozzle.
BRUSHROLL MAINTENANCE
MAINTAINING YOUR VACUUM
To remove the brushroll, first detach the pod
from the floor nozzle. Turn the nozzle over
and open the brushroll release latch, then
slide out the brushroll. Clear any blockages
and remove any debris from the brushroll and
floor nozzle.
Use scissors to cut away any hair wrapped
around the brushroll. Tap o loose debris
and wipe the brushroll clean with a dry towel.
After cleaning, reinstall the brushroll into
the floor nozzle. Slide it into the nozzle, then
re-latch the brushroll release until it clicks
securely into place.
REMOVING THE BRUSHROLL
REINSERTING THE BRUSHROLL
CLEANING THE BRUSHROLL
sharkclean.co.uksharkclean.co.uk
With the nozzle detached from the pod, turn
the nozzle over. Locate the clog release hatch.
Pinch the release touchpoints on the hatch,
then lift the cover and clear any blockages.
When all clogs and blockages have been
cleared, push the hatch cover closed.
POD BLOCKAGES
MAINTAINING YOUR VACUUM
Detach the nozzle from the pod, and check
for blockages.
CHECKING FOR BLOCKAGES
CLOG RELEASE HATCH
MAINTAINING YOUR VACUUM
TROUBLESHOOTING
WARNING: To reduce the risk of shock and injury, turn o the vacuum
cleaner before cleaning, troubleshooting, or light maintenance.
Vacuum is not picking up debris. No suction or light suction.
• There may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Check connection between vacuum pod and motorized floor nozzle; clear any blockages if required.
• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before
reinstalling in the vacuum.
Vacuum lifts area rugs.
• Make sure you are not engaging Boost mode. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
Vacuum lifts o the floor.
• Immediately turn o the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the unit is positioned flat on the floor to avoid lifting up again.
Brushroll does not spin.
• Turn o and unplug your vacuum. The brushroll indicator light will turn red when there is a jam in the
brushroll. Clear away blockages from around the brushroll area.
If your vacuum has headlights and they are not illuminated, there is a connection issue between pod
andnozzle. Try disconnecting and reconnecting these pieces.
Vacuum turns o on its own.
There are several possible reasons for the battery indicator lights on handheld vacuums flashing together,
loss of suction, and overheating. If your vacuum turns o on its own:
1. Turn on the vacuum and check for battery indicator lights (if applicable) to determine if the battery
needs charging.
2. Empty dust cup and clean filters (see Emptying Dust Cup section).
3. Check hose, tube, accessories, inlet openings and remove any blockages (refer to Checking for
Blockagessection).
4. Allow unit adequate time to cool for at least 45 minutes before restarting.
5. Restart with power button.
sharkclean.co.uksharkclean.co.uk
NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the enclosed
Quick Start Guide. To order additional accessories, visit sharkaccessories.com.
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
A
Charging Dock
B
Charger
A
B
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are so
confident about the quality of our products that we give the product owner an additional manufacturer’s guarantee
of up to five years (1 year as standard plus 4 years when you register). These terms and conditions relate to our
manufacturer’s guarantee only - your statutory rights are unaected.
The conditions below describe the prerequisites and scope of our guarantee. They do not aect your statutory
rights or the obligations of your retailer and your contract with them.
The Lithium ION power pack is not covered by the 5 year guarantee (see battery guarantee on next page).
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight
through to a Shark® representative. You’ll also find online support at www.sharkclean.co.uk
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Date you purchased the machine (receipt or delivery note)
To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark®
are automatically registered.
IMPORTANT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt
to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate
your guarantee.
What are the benefits of registering my free Shark® guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you further
agree to receive communications from us, you can also receive tips and advice on how to get the best out of your
Shark® vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner is guaranteed for a
total of up to five years (12 months plus an extended guarantee of 4 years).
What is covered by the free Shark® guarantee?
Repair or replacement (at Shark’s discretion) of your Shark® machine, including all parts and labour.
A Shark® guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1. Blockages - for details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
2. Normal wear and tear such as brush bar, fuse, belt, hose etc.
3. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark® Operating Manual supplied with your machine.
4. Use of the vacuum cleaner for anything other than normal domestic household purposes.
5. Use of parts not assembled or installed in accordance with the operating instructions.
6. Use of parts and accessories which are not Shark® Genuine Components.
7. Faulty installation (except where installed by Shark®).
8. Repairs or alterations carried out by parties other than Shark® or its agents.
9. The Lithium ION power pack battery. Please see next page for battery guarantee.
What happens when my guarantee runs out?
Shark® does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has lapsed. In this case please contact our
Freephone customer service help line and ask about our out of guarantee programme, on 0800 862 0453.
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® vacuum.
You’ll find a full range of Shark spares, replacement parts and accessories for all Shark® machines at
www.sharkclean.co.uk.
Please remember that damage caused by use of non-Shark® spares is not covered under your guarantee.
FIVE (5) YEAR LIMITED GUARANTEE
Problem Error Code
Nozzle Overcurrent Protection (BF) Green blink once, blue blink 4 times
Nozzle Overcurrent Protection (CPT) Green blink once, blue blink 5 times
Charger Error Blue Solid for 10sec
Charge Overcurrent Protection
Blue & Green blink 0.5sec (ON)
then0.5sec (OFF)
Battery Over Discharge Protection
Green & Blue alternate 0.5sec (ON)
then0.5sec (OFF)
TROUBLESHOOTING GUIDE
sharkclean.co.uksharkclean.co.uk
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are
so confident about the quality of our products that we give you an additional manufacturer’s guarantee on the
batteries of up to two years (1 year as standard plus 1 year when you register). These terms and conditions relate to
our manufacturer’s guarantee only - your statutory rights are unaected.
The guarantee covers parts and labour. Our customer service helpline (0800 862 0453) is open from 9.00am to
6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a Shark® representative. You’ll also
find online support at www.Sharkclean.co.uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Model Number
• Date you purchased the machine (from your in-store receipt or delivery note)
To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark®
are automatically registered.
IMPORTANT
• The manufacturer’s guarantee covers your battery for 12 months (or for 2 years, if registered) starting on the
date of delivery.
• Please keep your receipt at all times. Should you need to use your guarantee (standard 1 year or further 1 year
extended) we will need your receipt to verify the information you have supplied to us is correct. The inability to
produce a valid receipt may invalidate your guarantee.
How long are new Shark® batteries guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner battery.
is guaranteed for a total of two years (12 months plus an extended guarantee of 1 year).
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® battery (at Shark’s discretion to decide whether to replace or repair)
including all parts and labour. A Shark® guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark® guarantee?
1.
Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper
functioning of your unit.
2.
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the battery which is not in accordance with the Shark® Instructions supplied with your machine.
3.
Use of the battery for anything other than powering the Shark® vacuum cleaner with which it was supplied.
4.
Use of parts not assembled or installed in accordance with the operating instructions.
5.
Use of parts and accessories which are not Shark® spares.
6.
Faulty installation (except where installed by Shark®).
Where can I buy genuine Shark® batteries?
Shark® batteries are developed by the same engineers who developed your Shark® vacuum.
You’ll find a full range of Shark® spares, replacement parts and accessories for all Shark® machines at
www.Sharkclean.co.uk. Please remember damage caused by use of non-Shark® spares is not covered under your
guarantee.
TWO (2) YEAR LIMITED BATTERY GUARANTEE
Illustrations may dier from actual product. We are constantly striving to
improve our products; therefore the specifications contained herein are
subject to change without notice.
© 2025 SharkNinja Operating LLC. FLEXOLOGY and SHARK are registered
trademarks of SharkNinja Operating LLC.
SV2002UK�IB�X5�MP�Mv1�250604
PRINTED IN Vietnam
@sharkcleaninguk
@sharkcleanuk
@sharkcleanuk
SharkNinjaEurope Ltd, 1st/2nd
Floor Building 3150,
Thorpe Park, Century Way,
Leeds, England,
LS15 8ZB
www.sharkclean.co.uk
SharkNinja Germany GmbH,
Rotfeder-Ring 9,
60327 Frankfurt am Main,
Germany
www.sharkclean.eu
