User Manual
Dear customerφ
Thank you for choosing our BTE Hearing-aidʽ
The hearing aid is a very sophisticated electronic equipment which is used for hearing
compensation for the one who has hearing impaired.
This manual will introduce you some basic use methods of hearing aid and the
solutions of common problems to help you use hearing aid better. Please read it
carefully and regard it as a user guide.
With any question, please be free to contact the local hearing center or customer
service center.
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1. Overview
1.1 Product Name: BTE Hearing-aid (FCC ID: 2A445-FHL9SP-DW)
1.2 Product features
The BTE hearing-aid is a digital hearing aid, and has multiple signal processing
channels, adaptive noise reduction management, adaptive feedback suppression
and other functions. BTE hearing-aid is not only suitable for listening in quiet
environment, but also suitable for noisy environment. The appearance design of
the product conforms to the principle of ergonomics and is comfortable to wear.
1.3 Software version
Software name: Embedded sound processing software based on ultra-low power
DSP
Version: V1.0
1.4 Data transfer protocol based on product embedded software
Standard BLE communication protocol.
1.5 Model Number: FHL9SP-DW
1.6 Operation condition
Temperature˖0ć+40ć
Relative Humidity˖≤80λ
Atmospheric pressure˖86KPa~106KPa
Voltage˖DC 1.3V
1.7 Impact on environment
Please do not randomly abandon the battery after use. Please dispose of the used
batteries according to local regulations.
1.8 Safety
z Danger: To avoid explosion, please do not put the hearing aids into fire or
microwave oven, and so on.
z Danger: To avoid being swallowed by children in accident, please keep the
hearing aid away from children.
z This hearing aids can only be used by people with hearing loss, the rest cannot be
used.
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z Those who have undergone ear canal surgery are not recommended to buy this
product directly. They should go to the hearing center to consult with an
audiologist or a doctor before purchasing.
z A hearing aid should not be applied to both ears at the same time. Because the
hearing loss of the right or left ear is different.
z In case of battery leakage, please stop using the hearing aid and contact the
customer service center.
z The patient is also the operator for the device.
z Only to connect to equipment that conforms with international safety standards, if
externally connected.
z Software controlled fitted OSPL90 shall not exceed the selected value as a result
of corrupt data transfer between programmer and Hearing aid.
z Special Users:
˄1˅Children need to wear hearing aids with the help of adults.
˄2˅Please consult your doctor before using hearing aids.
z Warning: Hearing aids are able to provide more than 132 dB SPL. The fitted
OSPL90 does not increase if the control is disconnected or defective. It neet to the
hearing aid professional for RECD measured to correct target of fitted OSPL90. The
hearing aids should be fitted by the professional operator otherwise there may be a
risk of impairing the remaining hearing of the patient; The hearing aid should be only
used by the hearing impaired, not by any other.
2. Technical Specification and Structural Characteristics
2.1 Structure characteristics
This hearing aid consists of microphone, signal magnify processing circuit, receiver,
multi-functional button, zinc air battery, shell and embedded software(v1.0)
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1ǃFront MIC 2ǃBack MIC 3ǃMulti-functional button 4ǃBattery Door 5ǃShell 6ǃ
Ear hook
Response curve
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3. Indication and Target Users
Indication
Hearing compensation for air conductive hearing loss patients.
Target Users
Suitable for patients with air-conduct hearing loss, but children under 12 years of
age need to be used under the supervision of an adult.
4. Contraindication
Acute otitis externa, tympanitis, chronic suppurative otitis media (in the period
of purulent infection) and acute suppurative otitis media are not suitable for wearing
hearing aids. Patients who are allergic to this material.
5. Precautions
The fitted hearing aids shall be undergo professional hearing test and fitting,
and shall be used under the professional guidance of doctors or audiologists.
This product will not restore normal hearing and will not prevent or improve
hearing impairment resulting from organic conditions. This product is designed to
help you make greater use of your remaining hearing. You should keep in mind that it
can take time to become accustomed to hear new sounds.
For best results, using the hearing aids as much as possible. In most of time,
infrequent use of the hearing aids doesn’t permit you to attain full benefit from them.
The use of a hearing aid is only part of hearing rehabilitation and may need to be
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supplemented by auditory training and instruction in lipreading.
It is good practice for a person with a hearing loss to have a medical evaluation
by a licensed physician (preferably a physician who specializes in diseases of the ear).
Licensed physicians who specialize in diseases of the ear are often referred to as
otolaryngologists, otologists, or otorhinolaryngologists. The purpose of a medical
evaluation assure that all medically treatable conditions that may affect hearing are
identified and treated.
Children with hearing loss ˖In addition to seeing a physician for a medical
evaluation, a child with a hearing loss should be directed to an audiologist for
evaluation and rehabilitation. Because hearing loss may cause problems in language,
educational and social development of a child. An audiologist is qualified to assist the
evaluation and rehabilitation of a child with hearing loss.
Dehumidification
Any form of moisture has an impact on the hearing aids. dehumidification can extend
the life of the hearing aids. Avoid using or storage in humid environment, to dry the
hearing aids on a regular basis.
Water Prevention
Do not immerse the hearing aids in any liquid. Remove the hearing aids in
advance and keep it properly when swimming, bathing, washing hair, washing face,
etc Please wait until the ear canal is dry before wearing your hearing aids. after
swimming and showering. In case the hearing aid falls into the water accidentally, do
not dry it in the microwave oven or any dryer. You can dry it with soft and clean
cotton cloth and dry it naturally in a ventilated environment. If there is any fault,
please contact the fitting center where you purchased the hearing aid or directly
contact the customer service center of our company.
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High Temperature Prevention
Never exposing hearing aids on extreme temperature or prolonged exposure to sunlight.
Falling Prevention
Hearing aids are precision electronic devices, which should avoid falling to the
ground or violent vibration and attack.
Other precautions
z Do not wear hearing aids when receiving short wave hyperthermia, X-ray, MRI
scan, CT scan or similar radiotherapy.
z Keep the surface of the hearing aids neat and clean the earwax in the earplugs
frequently.
z The touch button should be used correctly and pressed gently as far as possible to
avoid excessive force.
z
Hearing aid shall be regularly sent to the fitting center for maintenance and
inspection to ensure that the hearing aid is in good condition.
z Remove the hearing aid and make sure the earplugs don't stay in the ear.
You should see a hearing care professional if you:
z Visible congenital or traumatic deformity of the ear.
z History of ear infection or continuous drainage from the ear within the previous
90 days.
z Sudden unilateral or bilateral hearing loss onset within the previous 90 days.
z Have acute or chronic dizziness, poor dexterity, poor vision, or significant
dementia.
z Suspect that you have significant ear wax accumulation or a foreign object in the
ear canal. Symptoms of significant ear wax accumulation can may lead itching in
your ear, a feeling of fullness in your ear, and/or reduced hearing.
z Experience pain or discomfort in the ear.
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z Have a noticeable difference in hearing between ears.
z Have sudden onset or rapid worsening of tinnitus (ringing in the ear) in one or
both ears within previoust 90 days.
6. Steps for Wearing and Using BTE Hearing-aid
6.1 Insert the battery
ķ Check the battery model: Please use 13A battery.
ĸ Open the battery door by gently picking the convex part of the battery door
surface with your fingernail;
Ĺ Remove the label on battery and expose it in the air for at least 1 minute;
ĺ Put the battery in and make sure the remark ‘+’ of battery is in the same
direction with the remark ‘+’ of battery door;
Ļ Close the battery door tenderly;
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Low battery indicator: when the hearing aid is in low battery, you will hear
indicator sounds(4 beeps, or other sound set up by dispensers) which the
frequency is about 5 minutes/time. You are suggested to change the battery within
30 minutes.
6.2 ON/ OFF
ON: hearing aid will turn on when close the battery door
OFF: hearing aid will turn off when open the battery door
a˅Remove the battery
Open the battery door by gently picking the convex part on the surface of the
battery door with your fingernail. After the battery door is fully opened, take out the
battery.
FHL Series˖
b˅Wear hearing aid
1. hearing aid accessory assembly
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Step1 Step2 Step3
2. Steps for wearing hearing aids
a) Hold the bottom of the acoustic tube with your fingers, and gently
push the earplug into the ear canal;
b) Pull the ear back with the other hand, and rotate the earplug back
and forth to adjust the earplug position until it is worn in place;
c) Place the hearing aid behind the ear and close to the head, with the
ear hook hanging comfortably on the ear.
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6.3 Remove the hearing aid
1. Remove the hearing aid from behind the ear;
2. Grasp the bottom of the sound tube and gently pull it. After the
earplug is loose, take it out and remove it together with the hearing
aid.
6.4 Program Switch
1. Press and hold the Multi-functional button above to switch the program file
from P1 → P2 → P3 → P4 → P5 → P6 → P1. Press and hold the Multi-functional
button below to switch the program file from P1 → P6 → P5 → P4 → P3 → P2 →
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P1.
2. Press the Multi-functional button above (5s) for a long time to turn off
Bluetooth, and the hearing aid will enter flight mode. When the hearing aid enters
flight mode, it needs to be restarted to enable Bluetooth.
6.5 Volume Control
Shortly press the Multi-functional button above to gradually increase the volume,
and press the Multi-functional button below to gradually decrease the volume.
6.6 APP Control
If the hearing aid model contains the character ‘W’, user can easily control the
volume and program by mobile APP. Please contact the audiologist for download
and use of the hearing aid.
ķSearch for hearing aid: launch the mobile APP, search for the hearing aid,
connect the device named.
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ĸProgram switch: there are 7 programs in all to switch. Quiet environment,
noise environment, chat in quiet environment, chat in noise environment, wireless
blue tooth, wind noise and customized environment.
ĹVolume control: slide left to decrease the volume, and slide right to increase
the volume.
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ĺUsage log: click the option in the upper left corner of the APP page, and
multiple options will appear. Click the usage log to view the usage time of the hearing
aid.
ĻLanguage setting: Set APP language, traditional Chinese, simplified Chinese
and English.
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ļUser guide: hearing aid user guide and application user guide.
ĽAbout: Contact information and version involved.
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ľDemo mode: experience how to use APP without connecting to the product.
7. Troubleshooting
Fault
Reason Solution
Whistling
The
earphone is not worn
correctly
Too much earwax in
the ears
Wear correctly again
Clean earwax
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No sound
P
owered OFF
No battery in the hearing aid
Low battery power or no power
S
ound hole is blocked by dirt
Ear Dome
is blocked by dirt
Power
ON
Install battery
C
hange a new battery
Clean
hearing aid
Clean ear
dome
Small
voice
Low volume
Low battery
H
earing aid gets wet
S
ound hole is blocked by dirt
Ear Dome
is blocked by dirt
T
urn up the volume
C
hange a new battery
D
ry the hearing aid
C
lean the hearing aid
Clean ear dome
High
power
consumpt
ion
Hearing
aid ar
e not turned off
when not us
ing
Hearing aid gets wet
Please turn off your hearing aid when not in
use
Dry the hearing aid
Intermitte
nt
voice
Battery failure
S
ound hole is blocked by dirt
wax guard is blocked by dirt
Change a new battery
Clean hearing aid
Clean ear dome
If the above methods still can not solve the fault, please contact the fitting center
where you purchased the hearing aid, or directly contact the customer service center
of our company.
8. Maintenance of hearing aids
During the use of hearing aids, earwax (cerumen) produced by the ear will accumulate
in the ear canal and the sound hole of the hearing aid. A large amount of accumulated
earwax will affect the effect of the hearing aids, so please clean your ear canal and
maintain the hearing aids every one month.
8.1 Clean ear dome
1. Remove the earplug from the sound tube;
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2. Dry the earplugs and make sure there are no water drops
left. If there are similar tools like blowing balloons, you can
use blowing balloons to blow the water droplets dry.
8.2 Clean hearing aid
Please clean the hearing aid in a soft and clean interface such as towel to
avoid the damage of accidental drop.
Wipe or clean the hearing aid on a soft desktop (for example, a soft towel can
be placed on the desktop) to avoid damage caused by accidental dropping of
the hearing aid.
Remember: Do not use any liquid to clean the hearing aid.
8.3
Dehumidification of hearing aids
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Please put the hearing aid into a special drying box for drying before going to bed
every night to prolong the service life of the hearing aid
Remarks: Special drying box shall be purchased separately.
8.4 Vibration prevention of hearing aids
When you do not need to use a hearing aid when going out, please put the
hearing aid into a shock proof box or bag.
9. Electrical Safety Instructions
z Classification by anti electric shock type: Internal power supply equipment.
z Classification according to the degree of protection against electric shock: Type B
application part.
z For hearing aids that do not comply with requirements for explosive or
oxygenenriched atmospheres: warning not to use the hearing aids in such areas.
z For hearing aids with wireless transmission: warning to check first before using
the hearing aids system in areas where electronics or wireless devices are restricted.
z Classification by operation mode: Continuous operation equipment.
10. Technical description
The supplier may provide circuit diagrams, component lists, drawing notes,
correction rules, or other data necessary for qualified technicians to help users repair
the serviceable parts designated by the manufacturer.
11. Accessories List
s
Item
Qty
Unit
User Manual
1 PC
certificate 1 PC
Warranty Card 1 PC
Plastic Box 1 PC
Battery 1 PC
Ear Domes 1 SET
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12. Unpacking and Check
z After unpacking, please check the accessiories are consistent according to the list.
z Check the product model marked on the warranty card is consistent with that of
the hearing aids.
13. Warranty of hearing aid
13.1 Free Warranty Coverage
All hearing aids produced by our company enjoy free warranty for faults caused
by non-human factors from the date of purchase.
13.2 Warranty Period.
From the date of purchase, it should be non-human damage, free repairs are
given within the warranty time,please check the warranty period on the warranty card.
13.3 Following situations are not covered by the free warranty.
z Damage caused by incorrect use or improper operation.
z Damage caused by self disassembly and assembly of the hearing aids.
z Damage caused by force majeure (flood, fire, earthquake, etc.).
14. Production date and Use period
It is the normal working time of the product. The product needs to be
stored and used as required, and its expected function will be affected after the
specified usage time (Such as failure to meet product performance indicators).
Hearing aid products have a lifespan of 8 years. The date of manufacture is
shown on the label.
15. Transport and storage restrictions
Temperature:-20ć+50ć
Humidity:0λRH93λRH
Barometric pressure: 86KPa106KPa
Storage conditions: normal temperature, clean, protected from light,
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non-corrosive gas and well-ventilated room.
Transportation conditions: The packaged hearing aid can be transported
by general cargo transportation methods, and should be protected from rain,
sun and collision during transportation.
16. Network Security
Data exchange: Bluetooth 5.0 BLE wireless connection.
Data encryption/data desensitization: Transmission of data is a test
parameter required for the operation of the device and does not involve user
information or clinical data.
Hardware and software environment: Hardware configuration: 8 core CPU
processor;Running memory 4GB; The body stores 64GB.
Software operating environment: Above Android 8 and IOS 8.
Programmer Manufacturer/Supplier
HiPro Otometrics
Noahlink HIMSA
Promira TotalPhase Inc.
CAA ON Semiconductor
DSP3 ON Semiconductor
In addition, the Bluetooth 5.0 BLE connection can only be used after the
hearing aid is paired with the mobile APP.
17. Symbol Information
Symbol for “User Guide
must be read”
Symbol for “Consult
instructions for use”
Symbol for
“Manufacturer”
Symbol for “Caution”
Symbol for “Fragile,
handle with care”
Symbol for “Keep dry”
Symbol for “Date of
manufacture”
Symbol for “Serial
number”
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Symbol for “Use-by
date”
Type B Applied Part
This marking shown on
the product or its
literature, indicates that
it should not be
disposed of, with other
household wastes at
the end of
its working
life. To prevent possible
harm to the
environment or human
health from
uncontrolled waste
disposal, please
separate this from
other types of wastes
and recycle it
responsibly to promote
the sustainable reuse
of material resources.
The harmful substances in
the product meet the
limited requirements.
Manufacture: Austar Hearing Science and Technology (Xiamen) Co., Ltd.
Address: B8, Biomedical Industrial Park, No.2064 Wengjiao West Road, Haicang Dist.
Xiamen, Fujian, China
Post code: 361028
Tel: +86-0592-5900230
Fax: +86-0592-5621123
Preparation date: 2022.11
FCC Statement:
Any Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and
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(2) This device must accept any interference received, including interference that may
cause undesired operation.
The device has been evaluated to meet general RF exposure requirement. The device can
be used in portable exposure condition without restriction.
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
