3
USER MANUAL
electriQ WALL MOUNTED AIR CONDITIONER
WITH HEAT PUMP, PTC HEATER AND WI-FI SMART APP
IQOOL-SMART12HP
IQOOL-SMART15HP
Thank you for choosing electriQ
Please read this user manual before using this innovative Air Conditioner and keep it safe for
future reference.
2
reference.
Visit our page www.electriQ.co.uk for our entire range of Intelligent Electricals
CONTENTS
3
SAFETY INSTRUCTIONS
4
PRODUCT OVERVIEW
6
PRODUCT DIAGRAM
6
FEATURES
7
WHATS INCLUDED
7
INSTALLATION
8
TOOLS REQUIRED
8
INSTALLATION
9
ATTACHING THE BOTTOM COVER
12
OPERATION
13
CONTROL PANEL
13
REMOTE CONTROL
13
FUNCTIONS
14
WIFI SETUP AND SMART FEATURES
16
SETUP
16
CONTROLLING YOUR DEVICE THROUGH THE APP
21
SMART SCENES / AUTOMATION
23
TROUBLESHOOTING
26
TROUBLESHOOTING
26
ERROR CODES
27
TECHNICAL DATA
28
UK SUPPORT
29
PSTI AND DECLARATION
30
4
IMPORTANT!
AIR CONDITIONERS MUST ALWAYS BE STORED AND
TRANSPORTED UPRIGHT; OTHERWISE, IRREPARABLE
DAMAGE MAY BE CAUSED TO THE COMPRESSOR; IF IN
DOUBT, WE SUGGEST WAITING AT LEAST 24 HOURS
FOLLOWING INSTALLATION BEFORE STARTING THE UNIT.
• Carefully read the instructions before installing and/or operating the unit
• This appliance is for indoor use only.
• This unit must be only connected to a 220-240 V / 50 Hz earthed outlet.
• Installation must be in accordance with the regulations of the country where the
unit is used.
• If you are in any doubt about the suitability of your electrical supply have it
checked and, if necessary, modified by a qualified electrician.
• This air conditioner has been tested and is safe to use. However, as with any
electrical appliance - use it with care.
• Disconnect the power from the appliance before dismantling, assembling or
cleaning.
• Avoid touching any moving parts of the appliance.
• Do not block or obstruct the air intake or exhaust vents during use to prevent
overheating and damage.
• Never insert fingers, pencils or any other objects through the guard.
• This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities. It is also not intended for use by
those with a lack of experience and knowledge unless they have been given
supervision or instruction concerning the use of the appliance by a person
responsible for their safety.
• Do not leave children unsupervised with this appliance.
• Do not clean the unit by spraying it or immersing it in water.
• Never connect the unit to an electrical outlet using an extension cord. If an outlet
is not available, a qualified electrician should install one.
• Do not operate the unit unless it has been fully installed following the guidance
provided within this manual.
• Never operate this appliance if the cord or plug is damaged. Ensure the power
cord is not stretched or exposed to sharp objects/edges.
• A damaged supply cord should be replaced by the manufacturer or a qualified
electrician in order to avoid a hazard.
• An authorised service representative should perform any service other than
regular cleaning or filter replacement. Failure to comply could result in a voided
warranty.
• Do not use the appliance for any purpose other than its intended use.
• Avoid restarting the air conditioner unless 3 minutes have passed since being
turned off. This prevents damage to the compressor.
• Never use the mains plug as a switch to start and turn off the air conditioner. Use
the provided ON/OFF button located on the control panel.
• The appliance should not be installed in laundry or wet rooms.
5
• The appliance must be installed in a room without sources of ignition (e.g., open
flames, an operating gas appliance, or an operating electric heater).
• The unit must be installed on a solid vertical wall by a competent person. The
electricity supply must only be connected after installation is complete.
• R290 refrigerant gas complies with European environmental directives.
• R290 has a low GWP (Global Warming Potential) of 3.
• These air conditioners contains about 290 g of R290 refrigerant gas.
• Do not install or store in an unventilated space with an area smaller than 15m
2
per
unit. The room must be such as to prevent stagnation of possible leaks of
refrigerant gas as there could be a danger of fire or explosion hazard should the
refrigerant come into contact with electric heaters, stoves or other sources of
ignition.
• If the appliance is installed, used or stored in an unventilated room, the room must
be such as to prevent stagnation of possible leaks of refrigerant gas as there could
be a danger of fire or explosion should the refrigerant come into contact with
electric heaters, stoves or other sources of ignition.
• Refrigerant gas may be odourless.
• Do not use the product and contact the retailer for advice, if damage has occurred
to the unit which may have compromised the refrigerant system.
• In case of refrigerant leakage, immediately ventilate the area and contact qualified
service personnel.
• Any repairs or maintenance must only be carried out on the unit by a suitably
qualified engineer. Before opening and servicing the unit the authorized engineer
must be in possession of a copy of the manufacturer’s service manual and must
follow the safety information contained within it to ensure all hazards are
minimized.
• The refrigerant system should not be perforated or punctured.
• The PTC heater becomes hot during operation. Do not touch the heater element
to avoid burns.
• If the appliance makes unusual noises, odours, or smoke, immediately turn it off
and disconnect it from the power supply.
Energy Saving and Unit Safety Protection Tips
• Do not cover or restrict the airflow from the outlet or inlet grills. A minimum
distance of 50cm is advised.
• Keep the filters clean. Under normal conditions, filters should only need cleaning
once every three weeks (approximately). Since the filters remove airborne
particles, more frequent cleaning maybe necessary, depending on the air quality.
• For the initial start-up set the fan speed to maximum and the thermostat to 4-5
degrees lower than the current temperature. After, set the fan switch to low and
set the thermostat to your desired setting.
• To protect the unit, we recommend not using the cool mode when the ambient
temperature is higher than 35
o
C.
NOTE: Some pictures and information may vary from the final product. This is due
to continual product improvement.
PRODUCT OVERVIEW
6
PRODUCT DIAGRAM
7
FEATURES
• Simple operation
• High and low installation options for added versatility
• Self-evaporative function with energy-saving technology
• Sleek design that seamlessly fits into any style home
• Bright LED screen - Indicates temperature and current mode
• On/Off timer function - Allows you to choose when the unit operates
• WIFI App control providing additional functionality
• Three fan speeds
• PTC heater ideal for lower temperatures
• Four modes to suit your every need including: Cooling/Heating/Fan/Dry.
• Silent running option, perfect for a restful night's sleep
WHAT’S INCLUDED
AIR CONDITIONER
WALL TEMPLATE
SCREWS
WALL PLUGS
PLASTIC DUCTING SHEET (X2)
REMOTE CONTROL
WIRED CONTROLLER AVAILABLE SEPERATELY FROM THE RETAILER
UNDER REFERENCE: IQOOLSMART12HP-WiredCtrl
WALL BRACKET
DIAGRAMS FOR ILLUSTRATIVE PURPOSES ONLY
VENT COVER ASSEMBLY (X2)
(CHAIN, INDOOR RING AND
OUTDOOR COVER)
BRACKET AND
2 x SMALL SCREWS
BOTTOM COVER PLATE
INSTALLATION
8
TOOLS REQUIRED
SPIRIT LEVEL
TAPE MEASURE
DRILL
180 or 182mm CORE DRILL
8mm MASONRY DRILL BIT
PENCIL
BEFORE STARTING INSTALLATION, PLEASE ENSURE YOU HAVE ALL
SUITABLE EQUIPMENT AVAILABLE AND UNDERSTAND THE STEPS INVOLVED
IN INSTALLATION. IF IN ANY DOUBT, PROFESSIONAL ADVICE SHOULD BE
SOUGHT.
THE INSTALLER MUST ENSURE THAT THE PLANNED POSITION OF THE AIR
CONDITIONER IS SUITABLE, AND THAT THERE ARE NO CABLES, PIPES OR
OTHER OBSTRUCTIONS, WHICH WOULD PRESENT A DANGER AND/OR
PREVENT COMPLETION OF INSTALLATION.
25mm MASONRY DRILL BIT
SHARP KNIFE
9
INSTALLATION
This unit must be installed on an external wall, as it vents
directly out of its rear.
Only install the unit on a flat, solid, reliable wall capable of
supporting its weight. Ensure that there are no cables, pipes,
steel bars or other obstructions behind the wall.
Leave at least 10 cm of space to the left and right of the
machine. At least 20cm of space must be left above the unit
to help the air flow smoothly. A minimum distance of 50cm is
advised from the front of
the unit.
Paste the supplied installation template paper in position on the
wall, ensuring that the reference line is level using a spirit level.
The hole for the drainage pipe must be drilled using a 25mm Drill bit.
Ensure the hole is at a downward angle (min 5 degrees) so that the
water will drain correctly. It is recommended to insulate any parts of
the drain pipe which is accessible to prevent the build up of ice when
running at low temperatures.
Use a 180 or 182mm core drill to drill the two holes for the
units ventillation, ensuring that both the holes are aligned
with the template.
Use the template to mark the position of the screws for the
hanging rail, using a spirit level to ensure it is straight and
level.
Drill the marked holes using a suitable 8mm drill bit and
insert wall plugs. Line the hanging rail with the holes, and
fix the rail into position using the supplied screws.
Ensure that the hanging rail is securely fastened onto the
wall, and that there is no risk of the unit tipping or falling.
10
Roll the plastic vent sheets into a tube and
feed them from the inside into the holes
previously made. Ensure the tubes sit flush to
the interior wall.
Go outside and trim off the excess vent tube using a sharp knife,
keeping the edge as neat as possible.
Insert the indoor fixing ring from the
vent cover onto the indoor side of the
air vent. Then fold the external vent
cover in half. Attach the chains to each
side of the vent cover, before sliding
the cover outside through the vent
hole.
Expand the external cover, before tightly fixing the chains by
hooking onto the indoor fixing ring. This will hold the external
cover firmly in position. Repeat for the second vent.
Note: The external cover should be positioned so that the
slats within it are horizontal, with the exhaust aimed
downwards.
Once the chains are fitted and secure, any excess chain should
be removed by cutting the chain.
We would also advise running a bead of exterior caulk or similar
around the external vent to help prevent water ingress.
11
Lift the unit onto the wall, align the hanging holes with
the hooks on the hanging rail and gently rest the unit
into place. At the same time, slide the drain pipe
through the drainage hole. If the wireless controller
(Available separately) has been purchased, it should
then be installed and connected.
NOTE: The end of the external water pipe must be
placed in an open space or drain. Avoid damage or
constriction to the drainage pipe to ensure the unit
drains.
Place the bracket in position on the
under side of the unit and mark the
position of the screw hole on the wall.
Remove the bracket and drill a hole
using a 8mm drill bit before inserting
a wall plug.
Fix the bracket into position on the
underside of the unit using the 2
small screws. Then attach the
bracket to the wall using a screw
through the wall plug previously
inserted.
12
ATTACHING THE BOTTOM COVER
Note: Attachment of the bottom cover is optional. The bottom cover is designed to give the bottom
of the unit a more attractive appearance when the unit is mounted at a height and the underside is
visible.
Following installation, use a
screwdriver to remove the 4 rubber
feet and the water tank braket from
the underside of the appliance.
Place the bottom cover plate in position
on the underside of the appliance, with
the lips pointing up ( small lip at the rear
of the unit)
Attach the bottom plate using the
screws removed from the feet. When
fitting the bottom plate, all 4 screws
should be fitted loosely, so the position
of the plate can be adjusted before fully
securing into position.
OPERATION
13
CONTROL PANEL
REMOTE CONTROL
The air conditioner can be controlled with the remote control. Two AAA-batteries are required.
NOTE: Further details of the functions can be found on the following page.
POWER
Press the POWER button to turn the machine on
or off.
MODE
Press the MODE button to switch between
cooling, heating, fan and dry modes.
FAN
Press the FAN button to change between high,
medium and low fan speeds
LED
Press to turn the LED display on the unit on and
off.
Press the UP button to increase the desired
temperature or timer duration
Press the DOWN button to decrease the desired
temperature or timer duration
PTC
Press to turn the PTC Heater on and off.
SILENT
Press to activate SILENT mode. In silent mode
the fan will run at low speed to minimise the
operating noise of the unit.
SWING
Press to turn the swing function on and off
(Can only be activated from the remote)
TIMER
Press the TIMER button to set the timer.
DIGITAL DISPLAY
COOLING
FAN
DRY
HEATING
PTC HEAT
SPEED
INCREASE/DECREASE
TIMER
SPEED
MODE
POWER
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FUNCTIONS
POWER
Press “POWER” to turn the unit On or Off
MODE
Press to change between the 4 different modes. The display will show the symbol for the
mode currently selected.
COOLING
Cooling mode defaults to 22°C and will cool the air while sending warm air
outside.
The desired temperature can be adjusted using the increase and decrease
button between 16°C and 30°C. The fan speed can also be adjusted using
the speed button.
DRY
Dry mode will extract moisture from the air, which will be drained outside
using the installed drain pipe. The fan speed cannot be adjusted in dry mode.
FAN
In fan mode the appliance will recirculate the air within the room, and will not
cool or dehumidify. The fan speed can be adjusted using the Speed button.
HEATING
Heating mode defaults to 24°C and will heat the air while sending cool air
outside.
The desired temperature can be adjusted using the increase and decrease
button between 16°C and 30°C. The fan speed can also be adjusted using
the speed button.
SILENT
Silent mode can only be activated from the app or control panel by pressing
the timer and up buttons at the same time. It will only operate in cooling
mode. The fan speed will change to low, and the desired room temperature
will increase by 1°C after 1 hour, and a second 1°C after 2 hours, reducing
the amount of time the compressor operates.
FAN SPEED
Press to change the fan speed between Low, Medium and High. The fan
speed cannot be adjusted in Dry or Sleep modes.
TIMER
The air conditioner contains a 24 hour timer, which can be used to either set a delayed
start, or a set period of operation. The timers cannot be combined, although the app can
be used to program periods of operation.
SHUTDOWN TIMER: While the unit is running press the timer button, the display will
flash “0” 5 times. After the 5
th
flash, use the up and down buttons to adjust the duration
in 1 hout increments between 1 to 24 hours. When the timer has elapsed, the unit will
shutdown automatically.
DELAYED START TIMER: With the unit in standby, press the timer button, the display
will flash “0” 5 times. After the 5
th
flash, use the up and down buttons to adjust the
duration in 1 hout increments between 1 and 24 hours. After the timer has elapsed, the
unit will start up in the same mode with the same settings as when it was turned off.
INCREASE
AND
DECREASE
Used within cooling and heating modes to adjust the desired room temperature.
Also used while setting the timer to adjust the duration.
Press and hold the INCREASE and DECREASE buttons at the same time to change the
display on the control panel between farenheit and Celcius. Note the display on the
remote cannot be changed.
SWING MODE
After machine turns on, press the “SWING” button, louver will swing continuously up and
down; by pressing the button again the movement will stop and the louver remain in that
position. Swing mode can only be adjusted from the remote, and will initially be turned on
by default.
COMPRESSOR
PROTECTION
There is a 3 minutes delay on power on. In order to protect the life of the compressor and
electronic components please do not switch on the unit for at least 5 minutes after you
turned the unit off.
15
PTC HEATER
This air conditioner contains an intelligent 1KW PTC heater, which is especially useful in low-
temperature applications. It provides both a boost to the appliance's heat output and increases the
heat pump's performance in low-temperature conditions by warming the cold coils, preventing the
unit from entering defrost mode. This helps the room reach the desired temperature as quickly as
possible.
As well as warming the inside of the unit, the PTC heater will also provide extra heat to warm the
room, which is expelled out of the unit and into the room
The PTC function can only be activated using the remote control, and once activated, the PTC
HEAT symbol will display on both the appliance and the remote. In order to ensure efficient
operation, the PTC heating element will only activate when the following conditions are met:
1) The unit is in heating mode.
2) The outdoor temperature is below 25°C.
3) The desired room temperature is at least 5°C higher than the current room temperature.
4) The internal temperature of the evaporator coils within the appliance is below 48°C.
5) The compressor is running to increase the room temperature
If any of the above conditions are met while the PTC heater is operating, the PTC heater will turn
off. The PTC function can also be manually turned off by pressing the PTC button on the remote.
Please note: As the electrical heating used in the PTC heater is less efficient than the heatpump,
this feature is not activated when the unit is turned on, and must be reactivated if required each
time the appliance is started.
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WIFI SETUP
BEFORE YOU START
• Ensure your router provides a standard 2.4ghz connection.
• If your router is dual band ensure that both networks have different network names (SSID). The provider
of your router / Internet service provider will be able to provide advice specific to your router.
• Place the air conditioner as close as possible to the router during setup.
• Once the app has been installed on your phone, turn off the data connection, and ensure your phone is
connected to your router via wifi.
DOWNLOAD THE APP TO YOUR PHONE
Download the ”TUYA SMART” app, from your chosen app store, using the QR codes below, or by
searching for the app in your chosen store.
CONNECTION METHODS AVAILABLE FOR SETUP
The air conditioner has two different setup modes, Quick Connection and AP (Access Point). The
quick connection is a quick and simple way to set the unit up. The AP connection uses a direct local
wifi connection between your phone and the air conditioner to upload the network details.
Before starting the setup, with the air conditioner plugged in, but turned off, press and hold the Fan
Speed button on the air conditioner for 5 seconds (until you hear a bleep) to enter the wifi connection
mode. Please note the WIFI mode cannot be adjusted from the remote.
Please ensure your device is in the correct WIFI connection mode for the connection type you are
attempting, the flashing of the WIFI light on your air conditioner will indicate this.
Connection Type
Frequency of Flashes
Quick Connection
Flashes twice per second
AP (Access Point)
Flashes once per three seconds
CHANGING BETWEEN CONNECTION TYPES
To change the unit between the two WIFI connection modes, hold the Fan Speed button on the air
conditioner for 3 seconds.
17
REGISTER THE APP
1. Press on the register
button at the bottom of
the screen.
2. Read the Privacy policy
and press the Agree
Button.
3. Enter your email address
or phone number and
press continue to
register.
4. A verification code will be
sent by the method
selected in step 3. Enter
the code into the app.
6. The app is now
registered. It will
automatically log you in
following reqistration.
5. Type in the password you
would like to create. This
needs to be 6-20
characters, with letters and
numbers.
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SETTING UP YOUR HOME WITHIN THE APP
TUYA is designed so it can work with a large number of compatible smart devices within your
home. It can also be set up to work with multiple devices within different houses As such during
the setup process, the app requires that different areas are created and named to allow easy
management of all your devices. When new devices are added, they are assigned to one of the
rooms you have created.
CREATING ROOMS
1. Press on the ADD
HOME button.
2. Type in a name for your
home.
3. Press on the location
button to select the
location of your home.
(See SETTING YOUR
LOCATION below)
4. New rooms can be added
by pressing the ADD
ANOTHER ROOM option
at the bottom. (See ADD
ANOTHER ROOM
below)
5. Untick any rooms that are
not required on the app.
6. Press DONE in the top
right corner.
SETTING YOUR LOCATION
Use your finger
to move the
orange HOME
symbol.
When the
symbol is in the
approximate
location of your
home, press the
confirm button in
the top right
corner.
ADD ANOTHER ROOM
Type in the
name of the
room, and
press Done in
the top right
corner.
19
CONNECTING USING QUICK CONNECTION
Before initiating the connection, make sure the unit is in standby mode, with the WIFI light flashing
twice per second. If not follow the instructions for changing the connection mode. Also ensure
your phone is connected to the WIFI network. (We advise turning mobile data off during setup)
2. Select the type of device
as “Air Conditioner” in the
“Small Home Appliance”
tab.
5. This will then transfer the settings to the air
conditioner. Wait for this to complete. If this
fails, retry. If still unsuccessful please review
the troubleshooting section for further help.
1. Open app and press “+” to
add device, or use the
add device button.
3. Ensure the correct network
is shown and that the
password is correct before
pressing next.
4. Ensure the WIFI light on the air conditioner
is flashing twice per second，tick the box
to confirm the speed of flashing and press
Next.
20
CONNECTING USING AP MODE (ALTERNATIVE METHOD)
Before initiating the connection, make sure the unit is in standby mode, with the WIFI light flashing
once per second. If not follow the instructions for changing the WIFI connection mode. Also, ensure
your phone is connected to the WIFI network. (We advise turning mobile data off during setup)
1. Open app and press “+”
to add device, or use the
add device button
Once the connection process has completed, go back to the network settings on your phone to
ensure your phone has reconnected to your WIFI router.
2. Select the type of device
as “Air Conditioner” in the
“Small Home Appliance”
tab.
3. Ensure the correct network
is shown and that the
password is correct before
pressing next.
4. Press on the EZ mode
button in the top right of
the screen, and use the
drop down menu to select
AP Mode.
5. Ensure the WIFI light on
the air conditioner is
slowly flashing, tick the
box to confirm the speed
of flashing and press
Next.
6. This will then transfer the
settings to the air
conditioner. Wait for this to
complete. If this fails, retry.
If still unsuccessful please
review the troubleshooting
section for further help.
21
CONTROLLING YOUR DEVICE THROUGH THE APP
THE HOME SCREEN
Each device has its own entry on the home screen to allow the user to either quickly turn the unit
on or off, or to enter the device screen to make other changes.
DEVICE SCREEN
Change Home: If you
have a number of units
at different houses, you
can change between
them.
Add Device: Add a
device to the app, and
go through the setup
process.
Environmental
information: Provides
outdoor temperature and
humidity based on the
location details entered.
Rooms: Use to view
the units set up within
each room.
Smart Scene: Allows you
to program intelligent
behaviour based on the
internal and external
environment.
Add Device: Add a
device to the app, and
go through the setup
process.
Room Management:
Allows rooms to be
added, removed or
renamed.
Profile: Provides the
option for changing
settings, and adding
devices using a QR
code provided by a
friend.
ON / OFF Button: Use to
quickly turn the unit on or off.
Name of Air Conditioner: Press
to enter the Device Screen.
22
DEVICE SCREEN
The device screen is the main control screen for the air conditioner, providing access to the
controls to amend the functions and settings.
*Due to the continuous development of the app, the layout and available features may be subject
to change.
ON / OFF Button: Use
to turn the unit on or off.
Edit Name: Use to
change the name of the
air conditioner.
Desired Temperature
UP Button: Use to
increase the desired
temperature.
Current Room
Temperature: Displays
the current room
temperature.
Back: Returns to
the Home Screen.
Desired Temperature
Down Button: Use to
decrease the desired
temperature
MODE:
Change the operating
mode of the air
conditioner between
Cooling, Heating,
Dehumidify and Fan.
SPEED:
Use to change the Fan
speed between Low,
Medium and High. Note
this cannot be changed
in dehumidify mode.
TIMER:
Use to add an off timer
while the unit is running,
or an on timer while the
unit is turned off.
Desired Room
Temperature: Displays
the desired room
temperature.
Current Mode: Shows
the mode the air
conditioner is currently in.
Desired Temperature UP
Button: Use to increase
the desired temperature.
SWING:
Use to turn the
oscillating swing
function on and off.
SCHEDULE:
Use to add a set of
scheduled operations. A
number of these can be
combined to specify
automatic operation.
23
SMART SCENES
Smart Scenes is a powerful tool providing the option to customise the operation of the air
conditioner based both on conditions within the room and outside influences. This gives the user
the option of specifying much more intelligent actions. These are split into two catagories Scene
and Automation.
SCENE
Scene allows for a one touch button to be added to the Home screen. The button can be used to
change a number of settings in one go, and can change all the settings within the unit. A number
of scenes can easily be setup, allowing the user to easily change between a number of preset
configurations.
Below is an example of how to set up a scene:
1. Press on the Smart
Scene tab at the bottom
of the Home screen.
3. Select Scene to create a
new Scene.
2. Press on the Plus in the
top right corner to add a
smart scene.
4. Press the Pen next to
“Please Enter Scene Name”
to input the name for your
Scene.
Show on Dashboard: Leave
this on if you require the
scene to be displayed as a
button on the Home Screen.
Press the Red Plus to add
the action required. Then
select the air conditioner
from the list of devices.
5. Chose the function, set the
value for the function, and
then press the back button in
the top right corner, to return
to the previous screen.
6. Once all the functions required have been added, press the Save button in the top right
corner to finalise and save your new Scene.
24
AUTOMATION
Automation allows an automatic action to be set up for the device. This can be triggered by time,
indoor temperature, humidity of the room, weather conditions, and a range of other factors.
1. Press on the Smart
Scene tab at the bottom
of the Home screen.
2. Press on the Plus in the
top right corner to add a
smart scene.
3. Select Automation to
create a new Automation
Scene.
4. Setup is very similar to the scene
setup on the previous page, and
includes an extra section for
specifying a trigger for the scene to
start.
Press the Pen next to “Please Enter
Scene Name” to input the name for
your Scene.
Press the Red Plus next to “When
any condition is satisfied” to add the
trigger.
Press the Red Plus next to “Execute
following actions” to add the action
required. Then select the air
conditioner from the list of devices.
6. Choose the function,
set the value for the
function, and then press
the back button in the top
right corner, to return to
the previous screen.
5. Select the condition when
the automation should start. A
number of triggers can be
combined.
7. Once all the functions
required have been added,
press the Save button in the top
right corner to finalise and save
your new scene.
The automation is now set up, it
can be turned on and off using
the toggle on the image shown
on step 2.
25
PROFILE TAB
The profile tab gives you the option to edit both your
detail, and use the added features of the unit.
CHANGING THE NAME OF YOUR DEVICE
When in any of the device screens, further settings for
the device can be accessed by pressing on the three
dots in the top right-hand corner. The top option within
this allows you to change the name of the device to
something relevant to the use of the product, such as
“Living Room Air Conditioner”. Within the menu, you
also have the option of setting up a pattern lock or
changing your password.
DEVICE SHARING
This allows you to share access to the controls of your
air conditioner with friends and family.
INTEGRATION
This allows the unit to be integrated with your favourite
home automation hardware, such as Google Home
and the Amazon Echo.
CONNECTION TROUBLESHOOTING
1. Check whether the device is powered on and in the correct WIFI connection mode. If not, please
refer to the CHANGING BETWEEN CONNECTION MODES section on page 12.
2. Ensure the WIFI password has been entered into the app correctly (Case sensitive)
3. Check that the phone is connected to the WIFI you are connecting the device to.
4. Ensure the network you are connecting it to is 2.4 GHz (5 GHz WIFI networks are not supported)
and that there is a strong WIFI signal to the item.
5. If your router is dual-band, ensure that the 2.4 GHz network has a different network name
(SSID). Your Internet service provider or router manufacturer can provide further advice on
changing router settings.
6. Check the settings on the router. Encryption should be WPA2-PSK, and the authorisation type
should be set to AES
7. Try using the alternative connection method. i.e. If connection is failing when attempting to
connect through CF mode, try AP mode.
26
TROUBLESHOOTING
Do not repair or disassemble the air conditioning. Unqualified repair will invalidate the warranty
and may lead to failure, causing injuries and property damage. Only use it as directed in this user
manual and only perform operations advised here.
Problem
Reasons
Solutions
The air
conditioner
does not
work.
There is no electricity.
Check that the unit is plugged in and
that the socket is working normally.
The ambient temperature is too low
or too high.
Only use the machine at room
temperature between 7 and 35°C.
In cooling mode, the room
temperature is lower than the
desired temperature; in heating
mode, the room temperature is
higher than the desired temperature.
Adjust the desired room temperature.
In dehumidification (dry) mode, the
ambient temperature is low.
Ensure that the room temperature is
above 17°C for dry mode.
There is direct sunlight.
Use curtains to reduce heat from the
sun.
The cooling
or heating
effect is
poor.
Doors or windows are open; there
are a lot of people; or in cooling
mode, there are other sources of
heat (e.g. fridges).
Close doors and windows; increase air
conditioning power.
The filter screen is dirty.
Clean or replace the filter screen.
The air inlet or outlet is blocked.
Clear obstructions; make sure the unit
is installed as per the instructions.
The air
conditioner
is leaking.
The unit is not straight.
Use a spirit level to check the unit is
horizontal, if not, remove from the wall
and straighten.
The drain pipe is blocked.
Check the drain pipe to ensure it is not
blocked or constricted.
The
compressor
does not
work.
Overheat protection is operational.
Wait for 3 minutes until the temperature
is lowered, and then restart the
machine.
The remote
control does
not work.
The distance between the machine
and the remote control is too far.
Let the remote control get close to the
air conditioner, and make sure that the
remote control directly faces the
direction of the remote control receiver.
The remote control is not aligned
with the direction of the remote-
control receiver.
Batteries are dead.
Replace batteries.
If problems not listed in the table occur or recommended solutions do not work, please contact
the service centre.
27
ERROR CODES
Fault
Code
Fault Description
Fault
Code
Fault Description
F1
Compressor IPM error
FE
EE error (condenser circuit)
F2
PFC/IPM error
PA
Return air sensor temperature abnormal
protection
F3
Compressor start error
P1
Over-heat protection on top of the
compressor
F4
The compressor is running out of
step
PE
Abnormal refrigerant circulation
F5
Location detection loop failure
PH
Exhaust temperature protection
FA
Phase current overcurrent
protection
PC
Coil tube overload protection
(condenser circuit)
P2
Dc bus voltage Undervoltage
protection
E3
DC fan Feedback failure (evaporator
circuit)
E4
Communication error ( evaporator
circuit and condenser circuit )
P6
Coil tube overload protection
(evaporator circuit)
F6
PCB communication error
P7
Defrost protection on coil tube
(evaporator circuit)
P3
AC Input voltage protection
E2
Sensor error on indoor coil tube
P4
AC over-current protection
E1
Temperature sensor error (evaporator
circuit)
P5
AC undervoltage protection
P8
Zero-crossing fault detection
(evaporator circuit)
F7
Coil sensor error(condenser
circuit)
EE
EE error (evaporator circuit)
F8
Sensor on suction pipe error
E5
Water-splash motor error
E0
Sensor on discharge pipe error
E8
Fan feedback fault
E6
Temperature sensor error
(condenser circuit)
FL
Water-full protection
E7
Fan motor error (condenser
circuit)
TECHNICAL DATA
28
MODEL
IQOOL-SMART12HP-V2
IQOOL-SMART15HP-V2
Capacity Cooling/Heating
2.93 / 2.63KW
3.5 / 2.93KW
Rated Input Cooling / Heating
1120W / 730W
1350W / 815W
Running Current
Cooling/Heating
5.0A / 3.5A
6.0A / 4.0A
EER rate
2.6
Compressor
Rotary, 290g R290 gas
Noise
58dB (A)
60dB (A)
Thermostat
16 - 30°C
PTC Power
800W
Permitted Excessive
Operating Pressure
0.8/2.8MPa
Maximum Allowable Pressure
1.3/3.8MPa
Power Supply
220-240V / 50Hz
Net Weight
38Kg
39Kg
Dimension(L*D*H)
1000 x 205 x 585
Unit must be vented outside when in Air Cooling and Heating mode. For the purposes of
EU regulation EN12102 this is a local air conditioner and produces less than 65dB(A)
sound energy.
UK SUPPORT
29
electriQ UK SUPPORT
www.electriQ.co.uk/support
Please, for your own convenience, make these simple checks before calling the service
line.
1. Has the unit been standing upright for at least 2 hours?
2. Is the unit plugged into the mains?
3. Is the fuse OK?
4. Switch the unit off and wait three minutes to see if the issue is resolved. Restart the unit.
5. Check if the water tank is full.
6. Was the troubleshooting guide followed?
If the unit still fails to operate, call 0330 390 3061 or complete the online form.
Office hours: 9 AM - 5 PM, Monday to Friday
Unit 2A, Trident Business Park,
Neptune Way, Leeds Road,
Huddersfield, HD2 1UA.
Disposal: Do not dispose of this product as unsorted waste. Collection of such waste must
be handled separately as special treatment is necessary.
Recycling facilities are now available for all customers, where they can deposit their
old electrical products. Customers can take any old electrical equipment to
participating sites run by their local councils. Please remember that this equipment
will be further handled during the recycling process, so please be considerate when
depositing your equipment. Please get in touch with the local council for details of
your local household waste recycling centres.
30
PSTI STATEMENT OF COMPLIANCE
Description: Wall Mounted Smart Air Conditioner with Heat Pump
Model Number: IQOOL-SMART12HP-V2, IQOOL-SMART15HP-V2
Manufacturer: electriQ, 2A Trident Business Park, Leeds Road, Huddersfield, HD2 1UA
PSTI Contact: [email protected]
We have prepared this statement of compliance and can confirm that this product is compliant with
the deemed compliance conditions in Schedule 2 of The Product Security and
Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products)
Regulations 2023.
Duration of security updates: 16/12/2029. This date is correct at the time of printing, but we may
extend it. Please visit www.electriQ.co.uk for the latest information and details of our PSTI
compliance.
Richard Leach
Compliance and Quality Manager, Buy It Direct, Huddersfield
21
st
August 2024
EU DECLARATION OF CONFORMITY
Hereby, electriQ declares that these air conditioners are in compliance with Directive 2014/53/EU.
The full text of the EU Declaration of Conformity is available at the following internet addresses:
https://www.electriq.co.uk/content/DOC/EU/IQOOL-SMART12HP-V2.pdf
https://www.electriq.co.uk/content/DOC/EU/IQOOL-SMART15HP-V2.pdf
UK DECLARATION OF CONFORMITY
Hereby, electriQ declares that these air conditioners are in compliance with Radio Equipment
Regulations 2017. The full text of the UK Declaration of Conformity is available at the following
internet addresses:
https://www.electriq.co.uk/content/DOC/UK/IQOOL-SMART12HP-V2.pdf
https://www.electriq.co.uk/content/DOC/UK/IQOOL-SMART15HP-V2.pdf
V20241223SML
