Instructions for use
HearLink 60
miniRITE R
•
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WARNING: People younger than 18
should go to a doctor before using this.
People younger than 18 years old need
specialized care, and using this without a
medical evaluation may worsen impairment
or disability. A hearing aid user who is
younger than 18 should have a recent
medical evaluation from a doctor,
preferably an ear-nose-throat doctor (an
ENT). Before using this, a doctor should
determine that the use of a hearing aid is
appropriate.
WARNING to Hearing Aid Dispensers:
You should advise a prospective hearing aid
user to consult promptly with a doctor,
preferably an ear specialist such as an ENT,
before dispensing a hearing aid if you
determine through inquiry, actual observation,
or review of any other available information
concerning the prospective user, that the
prospective user has any of the following
conditions:
Visible deformity of the ear, either
congenital or traumatic
Fluid, pus, or blood coming out of the ear
within the previous 6 months
Pain or discomfort in the ear
History of excessive ear wax or suspicion
that something is in the ear canal
Dizziness, either recent or long-standing
Sudden, quickly worsening, or fluctuating
hearing loss within the previous 6 months
Hearing loss or ringing (tinnitus) only in
one ear or a noticeable difference in
hearing between ears
Audiometric air-bone gap equal to or
greater than 15dB at 500Hz, 1000Hz,
and 2000Hz
WARNING to Hearing Aid Dispenser, Outputs
over 132 dB SPL:
You should exercise special care in selecting
and fitting a hearing aid with a maximum
output that exceeds 132dBSPL because it may
impair the remaining hearing of the hearing
aid user.
Caution: This is not hearing protection.
You should remove this device if you
experience overly loud sounds, whether short
or long-lasting. If you’re in a loud place, you
should use the right kind of hearing protection
instead of wearing this device. In general, if
you would use ear plugs in a loud place, you
should remove this device and use ear plugs.
Caution: The sound output should not be
uncomfortable or painful.
You should turn down the volume or remove
the device if the sound output is
uncomfortably loud or painful. If you
consistently need to turn the volume down,
you may need to further adjust your device.
Caution: You may need medical help if a
piece gets stuck in your ear.
If any part of your hearing aid, like the eartip,
gets stuck in your ear, and you can’t easily
remove it with your fingers, get medical help
as soon as you can. You should not try to use
tweezers or cotton swabs because they can
push the part farther into your ear, injuring
your eardrum or ear canal, possibly seriously.
Note: What you can expect when you start
using a hearing aid
A hearing aid can benefit many people with
hearing loss. However, you should know it will
not restore normal hearing, and you may still
have some difficulty hearing over noise.
Further, a hearing aid will not prevent or
improve a medical condition that causes
hearing loss.
People who start using hearing aids sometimes
need a few weeks to get used to them.
Similarly, many people find that training or
counseling can help them get more out of their
devices.
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If you have hearing loss in both ears, you might
get more out of using hearing aids in both,
especially in situations that make you tired
from listening - for example, noisy
environments.
Note: Tell FDA about injuries, malfunctions,
or other adverse events.
To report a problem involving your hearing
aid, you should submit Information to the FDA
as soon as possible after the problem. FDA calls
them “adverse events,” and they might
include: skin irritation in your ear, injury from
the device (like cuts or scratches, or burns from
an overheated battery), pieces of the device
getting stuck in your ear, suddenly worsening
hearing loss from using the device, etc.
Instructions for reporting are available at
https://www.fda.gov/Safety/MedWatch, or
call 1-800-FDA-1088. You can also download a
form to mail to the FDA.
Note: Hearing loss in people younger than 18
People younger than 18 should see a
doctor first, preferably an ear-nose-throat
doctor (an ENT), because they may have
different needs than adults.
The doctor will identify and treat medical
conditions as appropriate.
The doctor may refer the person to an
audiologist for a separate test, a hearing
aid evaluation.
The hearing aid evaluation will help the
audiologist select and fit the appropriate
hearing aid.
A person who is younger than 18 years old
with hearing loss should have a medical
evaluation by a doctor, preferably an ENT,
before buying a hearing aid. The purpose of a
medical evaluation is to identify and treat
medical conditions that may affect hearing but
that a hearing aid won’t treat on its own.
Following the medical evaluation and if
appropriate, the doctor will provide a written
statement that the hearing loss has been
medically evaluated and the person is a
candidate for a hearing aid. The doctor may
refer the person to an audiologist for a hearing
aid evaluation, which is different from the
medical evaluation and is intended to identify
the appropriate hearing aid.
The audiologist will conduct a hearing aid
evaluation to assess the person’s ability to hear
with and without a hearing aid. This will
enable the audiologist to select and fit a
hearing aid for the person’s individual needs.
An audiologist can also provide evaluation and
rehabilitation since, for people younger than
18, hearing loss may cause problems in
language development and educational and
social growth. An audiologist is qualified by
training and experience to assist in the
evaluation and rehabilitation of hearing loss in
people younger than 18.
Table of contents
About
Introduction to this booklet 13
Model overview 14
Intended use 15
Your hearing aid 16
Quick start guide
Charge your hearing aids 20
Turn hearing aid ON 21
Turn hearing aid OFF 22
Identify left and right hearing aids 23
Put on hearing aid 24
Change volume 25
Mute your hearing aids 26
Unmute your hearing aids 27
Change program 28
Continues on next page
Table of contents
Battery information
Battery performance 29
Low battery indication 30
Maintenance
General maintenance 32
MultiTool 33
Clean the hearing aid 34
Replace standard earpiece 35
Clean customized earpiece 36
Wax filters 38
Wax filter shell and tool 39
Replace ProWax miniFit filter 40
Replace ProWax filter 41
Long-term storage 42
Continues on next page
Table of contents
Connectivity
Pairing and compatibility 43
Turn Bluetooth® ON/OFF 44
Call handling 45
Auracast™ broadcast 46
Use your hearing aids with digital devices 48
Wireless accessories and other options 50
Tinnitus
Tinnitus SoundSupport™ (optional) 51
Intended use of Tinnitus SoundSupport™ 52
Guidelines for Tinnitus SoundSupport™ users 53
Limitation on use time 54
Sound options and volume adjustments 55
Warnings related to tinnitus 56
Continues on next page
Table of contents
Safety info
General warnings 57
Water and dust resistant (IP68) 63
Conditions of use 64
Technical information 65
Compliance declarations 67
More info
Description of symbols accompanying the product 68
International warranty 72
Warranty certificate 73
Trademark and licensing information 74
Refer to: Your individual hearing aid settings 75
Sound and LED light indicators 78
Technical information 82
Continues on next page
* The job title may vary from country to country.
Introduction to this booklet
This booklet guides you on how to use and maintain your new hearing aid.
Ensure you read this booklet carefully, including the Warnings section. This
will help you get the most benefit from your hearing aid.
Warning
Text marked with a warning symbol must be read before using the device.
More information is available on hearingsolutions.philips.com
Your hearing care professional has adjusted the hearing aids to meet your
needs. If you have additional questions, contact your hearing care
professional.
A hearing care professional* (hearing aid professional, audiologist, ENT (ear,
nose and throat) doctor, or hearing aid dispenser) is a person who is
appropriately educated and has proven competency in professionally
assessing hearing, selecting, fitting, and delivering hearing instruments and
rehabilitation care to persons with hearing loss. The education of the
hearing care professional is in accordance with national or regional
regulations.
13About
Model overview
This booklet is valid for the following models:
HearLink 60 MNR R Firmware
FW 1.0
☐ HearLink 9060 MNR R GTIN: (01) 05714464195817 (HER9064)
☐ HearLink 7060 MNR R GTIN: (01) 05714464195800 (HER7064)
☐ HearLink 5060 MNR R GTIN: (01) 05714464195794 (HER5064)
☐ HearLink 3060 MNR R GTIN: (01) 05714464195787 (HER3064)
14 About
* As specified by the American Speech-Language-Hearing Association, asha.org, using pure-
tone average of 0.5, 1 and 2 kHz.
Intended use
IMPORTANT NOTICE
The hearing aid amplification is uniquely adjusted and optimized to your personal
hearing capabilities during the hearing aid fitting performed by your hearing care
professional.
Intended use The hearing aid is intended to amplify and transmit sound to the ear.
Indications for
use
Bilateral or unilateral impaired hearing of sensorineural, conductive or
mixed type ranging from a slight ( 16dBHL* ) to profound (96dBHL*)
degree of hearing loss, with an individual frequency configuration.
Intended user Person with hearing loss using a hearing aid and their caregivers. Hearing
care professional responsible for adjusting the hearing aid.
Intended user
group
Adults and children older than 36 months.
Use environment Indoor and outdoor.
Contraindications Not suitable for infants below 36 months. Users of active implants must pay
special attention when using the hearing aid. For more information read
the Warnings section.
Clinical benefits The hearing aid is designed to provide better speech understanding to help
ease communication with the aim of improving quality of life.
15About
Your hearing aid
B
C
E
D
A
F
A. Microphones
B. LED light
C. Push-button
D. Wax filter
E. Speaker
F. Charge pads
16 About
Available speakers
The hearing aids use one of the following speakers:
miniFit Detect speakers
☐ 60 ☐ 85 ☐ 100
MicroShell Detect speakers
☐ 60 ☐ 85 ☐ 100 ☐ 105
MicroShell Detect 60 and 85 use ProWax miniFit filters.
MicroShell Detect 100 and 105 use ProWax filters.
17About
Available earpieces
The speakers use one of the following earpieces:
Standard earpieces
☐ OpenBass dome
☐ Bass dome, double vent
☐ Bass dome, single vent
☐ Power dome
☐ Grip Tip: Available in small
and large, left and right, with or
without vent
Customized earpieces
The customized earpieces can be
made of different materials.
☐ LiteTip
☐ MicroMold
18 About
* Only as OpenBass dome for miniFit Detect speaker 60
5 mm * | 6 mm | 8 mm | 10 mm | 12 mm
Dome sizes
Refer to: Replace standard earpiece
19About
Charge your hearing aids
IMPORTANT NOTICE
When charging in high ambient temperatures, your hearing aid may reach up to 113°F.
For instructions on how to use your charger, see the charger’s instructions for use.
For information on compatible hearing aids and chargers, visit the relevant
webpage or contact your hearing care professional.
hearingsolutions.philips.com/charger-compatibility
Ensure you fully charge your hearing aids before first use and
charge them every night. That ensures you start your day with a
fully charged hearing aid. If your hearing aids run out of battery, ensure you
recharge them by placing them in the charger. Restarting your hearing aids
does not give you more usage time.
Refer to: Battery performance
20 Quick start guide
Turn hearing aid ON
IMPORTANT NOTICE
Make sure that your charger is powered or that the charger’s built-in battery is charged
when the hearing aid is seated in the charging port. For more information, see your
charger’s instructions for use.
•
•
Your hearing aids can be turned ON using either the push-button or
the charger.
Turn the hearing aid ON using the charger.
Remove the hearing aid from the charger.
Turn the hearing aid ON using the push-button
Press and hold the push-button for approximately two seconds.
The hearing aid LED light will turn GREEN. Depending on your
hearing aid settings, you may hear a start-up jingle when they are
removed from the charger.
Refer to: Sound and LED light indicators
21Quick start guide
Turn hearing aid OFF
IMPORTANT NOTICE
Make sure that your charger is powered or that the charger’s built-in battery is charged
when the hearing aid is seated in the charging port. For more information, see your
charger’s instructions for use.
•
•
Your hearing aids can be turned OFF using either the charger or the
push-button.
Turn the hearing aid OFF using the charger.
Place the hearing aid fully in the charger.
Turn the hearing aid OFF using the push-button
Press and hold the push-button for approximately three seconds.
The hearing aid LED light will turn ORANGE. Four descending tones
are played.
Refer to: Sound and LED light indicators
22 Quick start guide
Identify left and right hearing aids
A
A. Color indicators
It is important to distinguish between the left and the right
hearing aid, as they may be programmed differently. Color
indicators mark the left and right hearing aids.
A RED indicator means RIGHT.
A BLUE indicator means LEFT.
23Quick start guide
Put on hearing aid
Prerequisite: Hearing aid connected to speaker with an earpiece attached, ear
grip (optional)
You should always use the speaker with an earpiece attached.
Use only parts designed for your hearing aid.
1.
Place the hearing aid behind
your ear.
2.
Hold the bend of the speaker
wire between your thumb
and index finger.
The earpiece should point
towards the opening of
the ear canal.
*
3.
Gently push the earpiece into
your ear canal until the
speaker wire sits close against
the side of your head.
*If the speaker has an ear
grip, place it in the ear so
it follows the contour of
the ear.
24 Quick start guide
Change volume
The push-button allows you to adjust the volume.
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•
A short press on the RIGHT hearing aid increases the volume.
A short press on the LEFT hearing aid decreases the volume.
When you increase or decrease the volume, you will hear a beep.
Refer to: Your individual hearing aid settings, Sound and LED light
indicators
25Quick start guide
Mute your hearing aids
IMPORTANT NOTICE
Do not use the mute function as an OFF button, as the hearing aid is still using battery
power in this mode.
You can mute your hearing aids by using the optional app or select wireless
accessories.
For more information, contact your hearing care professional.
26 Quick start guide
•
•
Unmute your hearing aids
There are two ways to unmute your hearing aids.
Apply a short press to the push-button on your hearing aids.
An optional app or select devices can unmute your hearing aids. For more
information, contact your hearing care professional.
27Quick start guide
* In select languages.
Change program
Your hearing aid can have up to four different programs. These are
programmed by your hearing care professional.
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•
1.
2.
•
•
Press the push-button to switch between programs.
If you have two hearing aids:
The RIGHT hearing aid switches one program forward,
for example program 1 to 2.
The LEFT hearing aid switches one program backward,
for example from program 4 to 3.
Depending on the program you will hear the following when you
change programs.
One to four tones
Notify Me*
Refer to: Your individual hearing aid settings, Sound and LED light
indicators
28 Quick start guide
Battery performance
Battery performance varies depending on your individual use and hearing
aid settings. Streaming sound from a TV, mobile phone or connectivity
devices can influence this performance.
To ensure the longest life of the rechargeable battery in your hearing aids,
do not expose them to excessive heat. For example, do not leave your
hearing aids in the sun, in front of a window or in a car, even if they are in
the charger.
If your hearing aids do not perform for a full day, contact your hearing care
professional.
29Battery information
Low battery indication
The low battery indication is repeated periodically until the battery runs out.
There are multiple ways you can be notified and your hearing care
professional can set your hearing aids to match your preferences.
After the notification, you have approximately two hours before the hearing
aid runs out of battery. At this point, you may continue to stream audio for
approximately one hour. To extend battery performance, ensure you stop
any audio streaming.
30 Battery information
* In select languages.
•
•
Audible battery indication
Audible battery indications are available as:
Tones
Notify Me*
Your hearing care professional can set how you receive audible battery
indication.
The battery is running low
(Three alternate tones) Notify Me
The battery has run out
(Four descending tones)
Refer to: Sound and LED light indicators
LED light battery indication
Continuous fast ORANGE blinks of hearing aid LED light indicate low battery.
31Battery information
* Domes or Grip Tips should be replaced at least once a month.
1.
2.
3.
4.
General maintenance
To ensure the best performance for your hearing aids you should clean them
and replace filters regularly. Contact your hearing care professional for
appropriate cleaning tools.
Below is an overview of the recommended maintenance activities. These are
described in detail in the following sections of this booklet.
Clean your hearing aids and charge pads.
Replace the standard earpieces (dome or Grip Tip*).
Clean the customized earpiece.
Replace the filters.
32 Maintenance
MultiTool
The tool contains a brush and wire loop for cleaning and removing earwax.
If you need a new tool, contact your hearing care professional.
IMPORTANT NOTICE
The MultiTool has a built-in magnet. Keep the MultiTool at least 30 centimeters (1 foot)
away from credit cards and other magnetically sensitive devices.
MultiTool
A
C
B
A. Wire loop B. Brush C. Magnet
33Maintenance
Clean the hearing aid
Prerequisite: A tool, a soft, dry cloth and soft surface to work on
Clean the hearing aid regularly for optimal charging and use.
IMPORTANT NOTICE
To clean your hearing aids, use a soft, dry cloth. The hearing aids must never be washed
or immersed in water or other liquids. After wearing the hearing aid in humid or sweaty
conditions, wipe the outside. If you notice unexplained liquids or residue coming out of
your hearing aid's surface, stop charging or using the device. Consult your hearing care
professional or doctor.
A
A. Microphone openings
1.
2.
3.
Hold the hearing aid over a soft surface to avoid
damage in case you drop it.
Use the brush of the tool to carefully brush debris
away from the microphone openings and the
surface around the openings.
Do not force parts of the tool into the
microphone openings. This may damage the
hearing aid.
Use a soft dry cloth to clean the charging pads.
34 Maintenance
Replace standard earpiece
If the earpiece is filled with earwax, replace it with a new one.
IMPORTANT NOTICE
If the earpiece is not on the speaker when removed from the ear, the earpiece may still
be in the ear canal. For further instructions, consult your hearing care professional.
1.
Hold on to the speaker and
then pull off the earpiece.
2.
Insert the speaker exactly into
the middle of the earpiece to
obtain a secure fit.
3.
Push firmly to ensure that the
earpiece is fastened securely.
35Maintenance
Clean customized earpiece
Prerequisite: A tool
If you use a MicroMold or LiteTip, your hearing care professional must replace the wax
filter in the speaker.
Note:
Not all molds have a wax filter.
Filter composition can vary by mold.
For more information, contact your hearing care professional.
IMPORTANT NOTICE
If the earpiece is not on the speaker when removed from the ear, the earpiece may still
be in the ear canal. For further instructions, consult your hearing care professional.
36 Maintenance
B
A
C
A. Vent cleaning tool B . Vent C . ProWax filter
1.
2.
Press the vent
cleaning tool into
the vent hole.
Twist it slightly.
37Maintenance
Wax filters
IMPORTANT NOTICE
Ensure you always use the same type of wax filter as originally supplied with the hearing
aids. If you are in doubt about the use or replacement of wax filters, contact your hearing
care professional.
Your speaker or earpiece has a white wax filter which keeps earwax and
debris from damaging the speaker / earpiece.
The filter is inserted into the end of the speaker / earpiece.
Ensure that you replace the filter when clogged, or if the hearing aid does
not sound right. The filters should be replaced at least once a month, or
when the wax filter reminder notification sounds. Alternatively, contact your
hearing care professional.
Ensure you remove the earpiece from the speaker before replacing the wax
filter.
Refer to: Replace standard earpiece, Sound and LED light indicators
38 Maintenance
Wax filter shell and tool
A
B
A. Wax filter shell B. Filter tool
Your wax filter shell contains filter tools that you can use to replace ProWax /
ProWax miniFit filters in your hearing aid earpiece / speaker.
The filter tool is found inside the wax filter shell. One shell contains six filter
tools of a single type as illustrated.
Each filter tool has two pins. One of the pins has a new filter and the other
pin is empty.
39Maintenance
* If you use a mold or LiteTip, your hearing care professional must replace the wax filter in the
speaker
Replace ProWax miniFit filter
Prerequisite: A speaker that uses ProWax miniFit filters, ProWax miniFit filter
tool from the filter shell.*
1.
Insert the empty pin of the filter tool into the
wax filter in the speaker and pull the tool to
remove the old wax filter.
2.
Insert the new wax filter in the speaker using
the other pin of the filter tool. Remove the
tool and throw it away.
40 Maintenance
1.
2.
Replace ProWax filter
Prerequisite: An earpiece that uses ProWax filters, ProWax filter tool from the
wax filter shell.
Remove
A
B
Insert
A
C
A. New filter B. Empty pin C. Old filter
Insert the empty pin of the filter tool into the wax filter in the earpiece. Pull on the
tool to remove the old wax filter.
Insert the new wax filter in the earpiece using the other pin of the filter tool.
Remove the tool and throw it away.
41Maintenance
1.
2.
Long-term storage
To protect the rechargeable battery, it is necessary that you fully charge the hearing aid
every six months. If a stored hearing aid is not charged within a six month period, the
rechargeable battery may need to be replaced.
Before you put away or store your hearing aids for a prolonged period of
time (more than three months):
Charge the hearing aids fully.
Turn the hearing aids OFF.
42 Maintenance
Pairing and compatibility
How to pair your hearing aids to smart device
For more information, visit the relevant webpage or contact your hearing
care professional. hearingsolutions.philips.com/en-us/support/pairing
List of compatible smart devices
For more information, visit the relevant webpage or contact
your hearing care professional. hearingsolutions.philips.com/
en-us/support/compatibility-guide
43Connectivity
Turn Bluetooth® ON/OFF
Bluetooth® can be turned ON/OFF in your hearing aids.
Be aware that switching on / off the push-button on one hearing aid activates/
deactivates Bluetooth® for both hearing aids.
When Bluetooth® is turned OFF the hearing aids are still turned ON and functioning.
Note:
Your hearing aids use Bluetooth® wireless technology. They can be used on an airplane as
hearing aids are exempt from the rules applied to portable electronic devices on an airplane.
•
To turn Bluetooth® ON/OFF
Press and hold the push-button continuously for approximately
seven seconds.
After 3 seconds, four descending tones are played. Holding for a
further 4 seconds triggers a jingle and an LED light pattern to
confirm your action.
Refer to: Sound and LED light indicators
44 Connectivity
•
•
Call handling
You can accept, reject or end phone calls with the push buttons on your
hearing aids. You can also use the tap control to answer or end phone calls.
To use the call handling functionality, your hearing aids must be paired
with a compatible mobile device. For more information, visit the relevant
webpage or contact your hearing care professional.
hearingsolutions.philips.com/en-us/support/compatibility-guide
•
•
To accept
Press briefly on the push-button to accept a phone call.
Double tap your ear or hearing aid to accept a phone call.
To reject (push button only) or end
Press and hold the push-button to reject or end a phone call.
Double tap your ear or hearing aid to end a phone call.
When a phone call is accepted, a short tone will confirm your action.
When a phone call is rejected or ended, short, descending tones will confirm your
action.
45Connectivity
Auracast™ broadcast
To connect to an Auracast™ broadcast, see your TV or mobile device manual
for availability and connection instructions. You can disconnect from an
Auracast broadcast with the push button on your hearing aids.
To use the Auracast broadcast functionality, your hearing aids
must be paired with a compatible device. For more
information, visit the relevant webpage or contact your hearing
care professional. hearingsolutions.philips.com/en-us/support/
compatibility-guide
46 Connectivity
• Press the push-button on your hearing aid for approximately two
seconds to disconnect from an Auracast broadcast.
47Connectivity
Use your hearing aids with digital devices
iPhone, iPad, Mac, Apple Watch and Apple Vision Pro
Your hearing aids are Made for iPhone hearing aids and allow for direct
streaming and hands-free communication from your iPhone®, iPad®, Mac®
Apple Watch® or Apple Vision Pro®.*
Android™ devices
Your hearing aids support Audio Streaming for Hearing Aids (ASHA) and
Bluetooth® LE Audio for hands-free communication from selected Android
devices. Your hearing aids also support Auracast™ technology. This
technology allows you to connect to Auracast broadcasts and share audio
with supported devices.*
48 Connectivity
* For more information, visit the relevant webpage or contact your hearing
care professional. hearingsolutions.philips.com/en-us/support/compatibility-
guide
Philips HearLink 2
The app can be used to control your hearing aids from your mobile device.*
For assistance in using your hearing aids with any of these products, contact
your hearing care professional.
49Connectivity
Wireless accessories and other options
There is a range of accessories available as an enhancement to your wireless
hearing aids. These enable you to hear and communicate better in everyday
situations.
AudioClip
A device that can be used as a remote
microphone and hands-free headset when
paired to your mobile phone.
TV Adapter
A device that streams sound from a TV or
electronic audio device to your hearing aids.
Remote Control
A device that lets you change program,
adjust volume, or mute your hearing aids.
EduMic
A device that can be used as a remote
microphone in classrooms, work
environments, public places (using Telecoil),
and other settings.
Philips HearLink 2
An application that gives you wireless access
to your hearing aids through a mobile device
for control of functionality, and that allows
your hearing aids to be updated remotely.
For iPhone, iPad, Apple Watch (paired with
an iPhone), and Android™ devices. Ensure
that you only download and install the app
from the official App Store or Play Store.
Telecoil
Telecoil can help you hear better
when using a phone with a built-in
loop or when in buildings with
teleloop systems such as theaters, places of
worship, or lecture rooms. This symbol is
shown wherever a telecoil has been
installed.
50 Connectivity
Tinnitus SoundSupport™ (optional)
Tinnitus SoundSupport is targeted to licensed hearing care professionals
(audiologists, hearing aid specialists, or otolaryngologists) who are familiar
with the evaluation and treatment of tinnitus and hearing loss. Fitting of
Tinnitus SoundSupport must be done by a hearing care professional
participating in a tinnitus management program.
51Tinnitus
Intended use of Tinnitus SoundSupport™
Tinnitus SoundSupport is a tool intended to generate sounds to provide
temporary relief for patients suffering from tinnitus as part of a tinnitus
management program.
The target population is adults over 18 years of age.
52 Tinnitus
Guidelines for Tinnitus SoundSupport™ users
Your hearing care professional will be able to offer the appropriate follow-
up care. It is important to follow his/her advice and directions regarding such
care.
Prescription use only
Good health practice requires that a person reporting tinnitus have a
medical evaluation by a licensed ear physician before using a sound
generator. The purpose of such an evaluation is to ensure that any medically
treatable condition that may cause tinnitus is identified and treated prior to
using a sound generator.
53Tinnitus
Limitation on use time
Daily use
The volume levels of Tinnitus SoundSupport™ can be set to a level which
could lead to permanent hearing damage when used for a prolonged period
of time. Your hearing care professional will advise you of the maximum
amount of time per day you should use Tinnitus SoundSupport. It should
never be used at uncomfortable levels.
To learn how many hours per day you can safely use the relief sound in your
hearing aid see the table Tinnitus SoundSupport: Limitation on use, in the
Your individual hearing aid settings section
54 Tinnitus
Sound options and volume adjustments
Tinnitus SoundSupport™ is programmed by your hearing care professional
to match your hearing loss and preferences for tinnitus relief.
Refer to: Mute your hearing aids, Your individual hearing aid settings
Tinnitus SoundSupport™ programs
The sound generator can be activated in up to four different programs.
Mute
If you are in a program for which Tinnitus SoundSupport™ is activated, the
mute functionality only mutes the environmental sounds, and not the sound
from Tinnitus SoundSupport.
Refer to: Mute your hearing aids
Volume adjustments with Tinnitus SoundSupport™
Your hearing care professional can set the volume control for a hearing aid
program for which Tinnitus SoundSupport is activated.
Refer to: Your individual hearing aid settings
55Tinnitus
Warnings related to tinnitus
If your hearing care professional has
activated the sound generator Tinnitus
SoundSupport™, please pay attention to the
following warnings.
There are some potential concerns
associated with the use of any sound
generated by a tinnitus management device.
Among them are the potential worsening of
tinnitus, and/or a possible change in hearing
thresholds.
Should you experience or notice a change in
hearing or tinnitus, or any dizziness, nausea,
headaches, heart palpitations, or possible
skin irritation at the point of contact with
the device, you should immediately
discontinue use of the device and consult a
medical, audiology, or other hearing care
professional.
As with any device, misuse of the sound
generator feature may cause potentially
harmful effects. Care should be taken to
prevent unauthorized use and to keep the
device out of reach of children and pets.
Maximum wear time
Always follow the maximum wearing time
per day of the Tinnitus SoundSupport
advised by your hearing care professional.
Prolonged use may lead to worsening of
your tinnitus or of your hearing loss.
56 Tinnitus
General warnings
For your personal safety and to ensure
correct usage, you should familiarize yourself
fully with the following general warnings
before using your hearing aids. Consult your
hearing care professional if your hearing aids
exhibit unexpected behavior or you
encounter serious incidents with your
hearing aids. Your hearing care professional
will support you with issue handling and, if
relevant, reporting to the manufacturer and/
or the national authorities.
Note that hearing aids do not restore normal
hearing and do not prevent or improve a
hearing impairment resulting from natural
conditions.
Hearing aids are only a part of hearing
rehabilitation and may need to be
supplemented by auditory training and
instruction in lip reading.
To achieve the full benefit from your hearing
aids, you should use them frequently.
Only charge the hearing aids with a
designated charger. Other chargers risk
destroying the hearing aids and batteries.
This hearing aid is supported by a non-
removable rechargeable lithium-ion battery
cell. Please ensure to charge the hearing aid
and familiarize yourself with the safety and
handling information related to
rechargeable hearing aids.
Usage of hearing aids
Hearing aids should only be used as directed
by your hearing care professional. Misuse
can result in sudden and permanent hearing
loss. Never allow others to wear your hearing
aids. Unauthorized use could cause
permanent damage to their hearing.
57Safety info
General warnings
Choking hazards of swallowing small parts
Keep all small parts (for example, hearing
aids, earpieces, batteries, etc.) out of reach
and sight of children and others who might
swallow these items. Seek emergency
medical treatment immediately if someone is
choking on small parts or batteries are
swallowed.
If a battery, hearing aid or small part is
swallowed, see a doctor immediately and
contact the national Poison Help line at
1-800-222-1222 or National Battery Ingestion
Hotline at 1-800-498-8666.
Keep away from environments with risk of
explosions
Your hearing aids are safe to use under
normal usage conditions. The hearing aid
has not been tested for compliance with
international standards concerning explosive
environments.
Do not use the hearing aid in environments
with danger of explosions such as mines, oil
fields, oxygen rich environments or areas
where flammable anesthetics are handled.
Fatality hazards of swallowing batteries
Never swallow batteries. Doing so can lead
to serious injury or death within hours.
Swallowed batteries can cause burns that
may perforate internal organs. Keep the
batteries out of reach and sight of children
and others who might swallow them.
Batteries have occasionally been mistaken
for pills. Therefore, check your medicine
carefully before swallowing any pills. Seek
emergency medical treatment immediately if
a battery is swallowed.
Risk of placing batteries in ear or nose
Never place batteries in the ear or the nose.
This can lead to permanent damage due to
burns. Contact a doctor immediately if a
battery is placed in the ear or nose.
58 Safety info
General warnings
Never attempt to replace rechargeable
batteries
Do not attempt to open your hearing aids as
it may damage the battery.
Never attempt to replace the battery. If
battery replacement is needed, return your
device to the supplier. The warranty is void if
there are signs of tampering.
Beware of battery leakage
Do not touch your hearing aids if the battery
appears to be leaking as the acids may cause
skin irritation.
If you have been in contact with battery
acids, wipe it off using a wet cloth.
If you experience skin irritation, consult your
doctor. In the event of battery leakage
contact your hearing care professional for
further instructions.
Beware of sudden dysfunction
Your hearing aids may stop working without
notice. For example, if they run out of
battery or if the tubing is blocked. Keep this
in mind especially in situations where you
depend on warning sounds (for example
when in traffic).
Use with active medical implants
Your hearing aids have been thoroughly
tested and characterized for human health
according to international standards for
human exposure (Specific Absorption Ratio –
SAR), induced electromagnetic power and
voltages into the human body.
The exposure values are well below
internationally accepted safety limits for
SAR, induced electromagnetic power and
voltages into the human body defined in the
standards for human health and coexistence
with active medical implants, such as
pacemakers and heart defibrillators.
59Safety info
General warnings
If you have an active brain implant, contact
the manufacturer of your implanted device
for information about the use with a hearing
aid.
Accessories with built-in magnets should be
kept at least 30centimeters (12inches) away
from any implanted medical device. Follow
the guidelines from the manufacturer of
your implanted medical device regarding
their use with magnets.
Use with cochlear implants
If you are using a cochlear implant (CI) on
one ear and a hearing aid on the other ear,
make sure to always keep your CI at least a
1centimeter (0.4inches) away from your
hearing aid. The magnetic field from the CI
may permanently damage the speaker unit
in your hearing aid. Never place the devices
close together on a table (for example, when
cleaning or changing batteries). Do not carry
the CI and the hearing aid together in the
same box.
Detached earpiece in ear canal
Ensure that the earpiece is still connected to
the speaker when removing the hearing aid
from your ear. If the earpiece is not on the
speaker, the earpiece may still be in the ear
canal. Consult your hearing care
professional.
Remove hearing aids before certain
medical procedures
Remove your hearing aids before medical
procedures such as X-ray examinations,
CT/MR/PET scans, electrotherapy, surgery,
etc. Your hearing aids may be damaged if
exposed to strong magnetic or
electromagnetic fields.
Keep away from extreme heat
Never expose your hearing aids to extreme
heat. For example, do not leave your hearing
aids inside a parked car in the sun.
60 Safety info
General warnings
Never use an external heating device to dry
your hearing aids. For example, do not dry
your hearing aids using a hair dryer or in an
oven such as a microwave.
Keep away from chemicals
Remove your hearing aids before applying
products that contain certain chemicals that
can damage your hearing aids. For example,
cosmetics, hairspray, perfume, aftershave
lotion, suntan lotion and insect repellent.
Allow the products time to dry before
putting on your hearing aids.
Connecting the charger to external
equipment
If you connect your hearing aid charger
using a USB connector other than the one
originally supplied with your charger, the
USB connector must comply with
IEC62368-1 or equivalent safety standards.
Potential side effects
Possible side effects may include dizziness,
nausea, headache or migraine, skin irritation,
ear wax accumulation or a temporary
increase in tinnitus perception. If you
experience side effects, consult your hearing
care professional or doctor.
Skin irritation and moisture exposure
If you notice liquids or residues coming out
of your hearing aid, or if you develop skin
irritation (for example, redness, itching,
blistering, soreness, or open sore) where
your device touches skin, stop using the
hearing aid. Consult your hearing care
professional or doctor.
Allergic reactions
Users with known nickel sensitivity should
stop using the hearing aid if irritation occurs.
Consult your hearing care professional or
doctor.
61Safety info
General warnings
Use of third-party accessories
Only use accessories, cables, or transducers
(for example, microphones) supplied by the
manufacturer. Non-original accessories may
result in reduced electromagnetic
compatibility (EMC) of your hearing aids.
Do not modify hearing aids
Do not make any modifications to your
hearing aids not expressly approved by the
manufacturer. This will void the warranty.
Use in fields with electromagnetic
interference
Your hearing aids have been
thoroughly tested for interference
according to the most stringent
international standards, including
EN/IEC60601-1-2 and its amendments.
Electromagnetic interference may occur in
the vicinity of equipment that can affect the
performance of your hearing aids such as
mobile phones, Wi-Fi routers or other
equipment with the displayed symbol. If
your hearing aids are affected by
interference, move away from the source.
62 Safety info
Water and dust resistant (IP68)
IMPORTANT NOTICE
Do not wear your hearing aid while showering or participating in water activities. Do not
immerse your hearing aid in water or other liquids.
Your hearing aid is dust-tight and protected against ingress of water, which
means it is designed to be worn in all daily life situations. Therefore, you do
not have to worry about humidity or getting wet in the rain.
Before charging the hearing aids, make sure to wipe off any moisture.
63Safety info
Conditions of use
For more information about the charger’s conditions of use, see your charger’s
instructions for use.
Operating
conditions
Temperature: +5°C to + 40°C (41°F to 104°F)
Humidity: 5% to 93% relative humidity, non-condensing
Atmospheric pressure: 700hPa to 1060hPa
Charging
conditions
Temperature: +5°C to + 40°C (41°F to 104°F)
Humidity: 5% to 93% relative humidity, non-condensing
Atmospheric pressure: 700hPa to 1060hPa
Transportation
and storage
conditions
Temperature and humidity shall not exceed the below limits during
transportation and storage:
Transportation:
Temperature: -20°C to + 60°C (-4°F to 140°F)
Humidity: 5% to 93% relative humidity, non-condensing
Atmospheric pressure: 700hPa to 1060hPa
Storage:
Temperature: -20°C to + 30°C (-4°F to 86°F)
Humidity: 5% to 93% relative humidity, non-condensing
Atmospheric pressure: 700hPa to 1060hPa
64 Safety info
Technical information
The hearing aid contains the following two
radio technologies:
The hearing aids contain a radio transceiver
using short range magnetic induction
technology operating at 3.84MHz. The
magnetic field strength of the transmitter is
very weak and always below 15 nW (typically
below –15dBμA/m (–4.6dBμA/ft) at 10
meters (33 feet) distance).
The hearing aid also contains a radio
transceiver using Bluetooth Low Energy
technology and a proprietary short-range
radio technology, both operating at ISM
band 2.4GHz.
The radio transmitter is low-power and
always below 9 mW in radiated power.
Only use your hearing aids in areas where
wireless transmission is allowed.
The hearing aid complies with international
standards concerning radio transmitters,
electromagnetic compatibility, and human
exposure.
The hearing instrument is designed to
operate in public and residential
environments. It has passed the following
applicable emissions and immunity tests:
Radiated emissions requirements for a
CISPR11 Group 1 Class B device as stated in
table 2 of IEC60601-1-2.
Radiated emission for communication
devices operating in the ISM 2.4GHz band as
stated in 47 CFR Part 15, subpart C, RSS-247
and EN 300 328 (only for products with
Bluetooth).
Radiated emission for near field magnetic
induction communication operating at
3.84MHz as stated in 47 CFR Part 15, subpart
C, RSS-210 and EN 300 330 (only for
products with NFMI).
65Safety info
RF radiated immunity at a field level of
10V/m between 80MHz and 2.7GHz as
stated in table 4 of IEC60601-1-2 and, 3V/m
between 2.7 and 6.0GHz as stated in
CISPR32.
RF radiated immunity at a field level of up to
28V/m for selected RF wireless
communication bands between 380MHz
and 5.8GHz as stated in table 9 of
IEC60601-1-2.
RF radiated immunity at a field level of up to
65A/m for selected proximity magnetic
fields at 30 kHz, 134.2 kHz and 13.56MHz as
stated in table 11 of IEC60601-1-2 AM1.
RF radiated immunity field levels at selected
bands stated in IEC60118-13 between
25V/m and 60V/m and, for proximity fields
from communication devices held to the ear,
stated in ANSIC63.19.
Immunity to power frequency magnetic
fields at a field level of 30A/m as stated in
table 4 of IEC60601-1-2 (only for products
with telecoil).
Immunity to ESD levels of +/- 2, 4 and 8kV
conducted discharge and +/- 2, 4, 8 and
15kV air discharge as stated in table 4 of
IEC60601-1-2.
Due to the limited space available on the
hearing aid, relevant approval markings can
be found in this booklet.
Additional information can
be found in the Technical
data document.
hearingsolutions.philips.com/en-us
66 Safety info
Compliance declarations
The manufacturer declares that this hearing
aid is in compliance with the essential
requirements and other relevant provisions
of Directive 2014/53/EU.
This medical device complies with Medical
Device Regulation (EU) 2017/745.
Declaration of Conformity is available from
the legal manufacturer.
SBO Hearing A/S
Kongebakken 9
DK-2765 Smørum
Denmark
hearingsolutions.philips.com/doc
Should your hearing aid require service or replacement, contact your hearing care
professional for assistance. Many repair needs can be handled on-site at your local hearing
care professional’s office, and they will arrange for service with the manufacturer if
required. You can also contact us at: 580 Howard Ave., Somerset, NJ 08873.
SBO Hearing A/S
Kongebakken 9
DK-2765 Smørum
Denmark
Waste from electronic
equipment must be handled
according to local
regulations.
67Safety info
Description of symbols accompanying the product
Warnings
Text marked with a warning symbol must be read before using the device.
Manufacturer
The device is produced by the manufacturer whose name and address are
stated next to the symbol. Indicates the medical device manufacturer, as
defined in EU Regulations 2017/745.
CE mark
The device complies with all required EU regulations and directives. The four
digit number indicates the identification of the notified body.
Electronic waste (WEEE)
Recycle hearing aids, accessories or batteries according to local regulations.
Hearing aid users can also return electronic waste to their hearing care
professional for disposal. Electronic equipment covered by Directive 2012/19/
EU on waste and electrical equipment (WEEE).
Regulatory Compliance Mark (RCM)
The device complies with electrical safety, EMC and radio spectrum
requirements for devices supplied to the Australian or New Zealand markets.
IP code
Indicates the class of protections against harmful ingress of water and
particulate matter according to EN 60529. IP6X indicates total dust protection.
IPX8 indicates the protection against the effects of continuous immersion in
water.
68 More info
Description of symbols accompanying the product
Bluetooth logo
Registered trademark of Bluetooth SIG, Inc. where any use of such requires a
license.
Made for iPhone/iPad badge
Indicates that the device is compatible with iPhone and iPad.
Mac badge
Indicates that the device is compatible with Mac.
Apple AirPlay badge
The AirPlay button can be used to disconnect and connect hearing aids from a
Mac.
Android badge
Indicates that the device is compatible with Android.
Auracast
Registered trademark of Bluetooth SIG, Inc. where any use of such requires a
license.
Hearing loop
This logo incorporates the universal symbol for hearing assistance. The "T"
signifies that a hearing loop is installed.
Radio Frequency (RF) transmitter
Your hearing aid contains an RF transmitter.
69More info
Description of symbols accompanying the product
Global Trade Item Number
A globally unique 14-digit number used to identify medical device products
including medical device software. GTIN in this booklet is related to medical
device firmware (FW). GTIN on regulatory packaging label is related to medical
device hardware.
FW
Firmware version used in the device.
Keep dry
Indicates a medical device that needs to be protected from moisture.
Catalog number
Indicates the manufacturer’s catalog number so that the medical device can be
identified.
Serial number
Indicates the manufacturer’s serial number so that the medical device can be
identified.
Medical device
The device is a medical device.
Battery recycling symbol
Li-ion battery recycling symbol.
70 More info
Description of symbols accompanying the product
Temperature limit
Indicates the temperature limits to which the medical device can be safely
exposed.
Humidity limitation
Indicates the range of humidity to which the medical device can be safely
exposed.
Unique device identifier
Indicates a carrier that contains unique device identifier information.
CTN
Commercial Trade Number
71More info
International warranty
Your device is covered by an international
warranty issued by the manufacturer. This
international warranty covers manufacturing
and material defects in the device itself, but
not in accessories such as batteries, tubing,
speakers, earpieces, and filters, etc. Problems
arising from improper/incorrect handling or
care, excessive use, accidents, repairs made
by an unauthorized party, exposure to
corrosive conditions, physical changes in
your ear, damage due to foreign objects
entering the device, or incorrect adjustments
are NOT covered by the international
warranty and may void it. The above
international warranty does not affect any
legal rights that you might have under
applicable national legislation governing the
sale of consumer goods in the country where
you bought your device. Your hearing care
professional may also have issued a warranty
that goes beyond the clauses of this
international warranty. Please consult your
hearing care professional for further
information.
If you need service
Take your device to your hearing care
professional, who may be able to sort out
minor problems and adjustments
immediately. Your hearing care professional
may charge a fee for their services.
72 More info
Warranty certificate
Name of owner:_________________________________________________________________________
A hearing care professional: ______________________________________________________________
Hearing care professional’s address: _______________________________________________________
Hearing care professional’s phone: ________________________________________________________
Purchase date: __________________________________________________________________________
Warranty period: _____________________________________ Month:___________________________
Model left: __________________________________________ Serial no: _________________________
Model right: _________________________________________ Serial no: _________________________
73More info
Trademark and licensing information
Apple, the Apple logo, iPhone, iPad, Apple Vision Pro, Apple Watch, Mac and
the Mac logo are trademarks of Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple Inc.
Use of the Made for Apple badge means that an accessory has been
designed to connect specifically to the Apple product(s) identified in the
badge, and has been certified by the developer to meet Apple performance
standards. Apple is not responsible for the operation of this device or its
compliance with safety and regulatory standards.
Android, and Google Play are trademarks of Google LLC.
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. The Auracast™ word mark and logos are registered
trademarks owned by Bluetooth SIG, Inc. Any use of such marks by Demant is
under license. Other trademarks and trade names are those of their
respective owners.
74 More info
Refer to: Your individual hearing aid settings
To be filled out by your hearing care professional.
Tinnitus SoundSupport™: Limitation on use
☐ No limitations on use
Program Start-up volume (Tinnitus) Max volume (Tinnitus)
☐
1 Max _______ hours per day Max _______ hours per day
☐
2 Max _______ hours per day Max _______ hours per day
☐
3 Max _______ hours per day Max _______ hours per day
☐
4 Max _______ hours per day Max _______ hours per day
75More info
•
•
•
Tinnitus SoundSupport settings overview for your hearing aid
Left Right
☐ Yes ☐ No Tinnitus SoundSupport™ ☐ Yes ☐ No
To change Tinnitus SoundSupport volume
In each hearing aid separately:
Short press the push-button repeatedly until you reach your desired level.
In both hearing aids at the same time:
To increase the volume: Short press the push-button on the RIGHT
hearing aid.
To decrease the volume: Short press the push-button on the LEFT
hearing aid.
76 More info
General settings overview for your hearing aid
Left Right
☐ Yes ☐ No Change program ☐ Yes ☐ No
☐ Short press ☐ Short press
☐ Long press ☐ Long press
☐ Yes ☐ No Change volume ☐ Yes ☐ No
Volume control indicators
☐ On ☐ Off Beeps at min/max volume ☐ On ☐ Off
☐ On ☐ Off Beeps when changing volume ☐ On ☐ Off
☐ On ☐ Off Beeps at start-up volume ☐ On ☐ Off
Battery indicators
☐ On ☐ Off Low battery warning ☐ On ☐ Off
77More info
* LED light blinks continuously or is repeated three times with short pauses.
Sound and LED light indicators
Different sounds and light patterns indicate the hearing aid status. The
different indicators are listed on the following pages. For light indicators on
your charger, see the charger’s instructions for use.
Your hearing care professional can set sound and LED light indicators to
match your preferences.
Long GREEN blink Short GREEN blink
Long ORANGE blink Short ORANGE blink
Program
Program Sound ☐ LED
light *
Voice Notification When to use
1 1 tone ☐ Yes ☐ No
2 2 tones
3 3 tones
4 4 tones
78 More info
ON/OFF
ON/OFF Sound LED light LED light comment
ON ☐ ☐ Jingle ☐ Shown once
OFF ☐ 4 descending tones ☐
Volume
Volume Sound LED light LED light comment
Start-up volume ☐ ☐ 2 beeps ☐ Shown once
Minimum/maximum volume ☐ ☐ 3 beeps ☐
Volume up/down ☐ ☐ 1 beep ☐
Mute ☐ Continuous or repeated three times
79More info
Accessories
Accessories ☐ Sound ☐ LED
light
☐ LED light comment
TV Adapter 2 different tones Continuous or repeated three times
EduMic 2 different tones
AudioClip 2 different tones
Bluetooth
Accessories ☐ Sound ☐ LED light ☐ LED light comment
Bluetooth
ON
4 descending tones +
short jingle
Only available when three-time
repetition is selected
Bluetooth
OFF
4 descending tones +
short jingle
Continuous or repeated three times
80 More info
Warnings
Accessories Sound LED light LED light comment
Low battery ☐ (3 alternate
tones)
☐ Voice
Notification
☐ Continuously blinking
Battery shut down 4 descending
tones
Microphone cleaning or
service needed
8 beeps repeated
4 times
☐ Repeated four times. See
the Troubleshooting
section
Wax filter replacement
needed
☐ Short jingle ☐
Voice
Notification
The hearing aid LED
light does not turn ON
when the hearing aid is
placed in the charger
Turned OFF See the Troubleshooting
section
The hearing aid LED
light blinks ORANGE
when the hearing aid is
placed in the charger
Continuously blinking.
See the Troubleshooting
section.
81More info
Technical information
HearLink 60 MNR R radio certification
This device contains a radio module SBO002 with the following certification
ID number:
FCC ID: 2ACAH-SBO002.
82 More info
Radio frequency radiation exposure information
This device complies with FCC RF exposure limits set forth for an
uncontrolled environment and has been tested for portable use.
The device must not be co-located or used in conjunction with any other
antenna or transmitter.
Use of other accessories not verified by the manufacturer may not ensure
compliance with FCC RF exposure guidelines.
Note: This device has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This device generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
83More info
•
•
•
•
However, there is no guarantee that interference will not occur in a
particular installation. If this device does cause harmful interference to radio
or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation distance between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the manufacturer or an experienced radio/TV technician for
help.
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
84 More info
Cell Phone
IMPORTANT NOTICE
The performance of an individual hearing aid may vary with individual cell
phones. Therefore, ensure you try this hearing aid with your cell phone or,
if you are purchasing a new phone, be sure to try it with your hearing aid
prior to purchase. For additional guidance, please ask your cell phone
provider for the booklet entitled “Hearing Aid Compatibility with Digital
Wireless Cell Phones”.
Some hearing aid users have reported a buzzing sound in their hearing aid
when using cell phones, indicating that the cell phone and hearing aid may
not be compatible.
The ANSIC63.19 standard determines the prediction of compatibility
between a specific hearing aid and a cell phone, thus hearing aid compliance
is tested according to this standard. However, demonstrating compliance
according to this standard cannot guarantee that all users will be satisfied.
Whereas all hearing aids have acoustic coupling, only the larger hearing aids
have the physical space for telecoil (inductive) coupling.
85More info
The hearing aid is compliant with ANSIC63.19 in both microphone and
telecoil mode.
Summary of relevant studies
Clinical evaluations conducted by or for the manufacturer provide evidence
to support the intended use and clinical benefits outlined in the IFU and
demonstrate regulatory conformity. Clinical data is collected, assessed, and
analyzed to support the performance of the hearing aids by validating that
they provide sufficient audibility and hearing loss compensation based on
best-practice prescriptive fitting rationales. The clinical data also
demonstrate improved speech understanding and success with hearing aids
using validated questionnaires and surveys. Non-clinical data supporting the
overall performance of the hearing aids includes software verification,
electroacoustic verification, electrical and mechanical safety evaluation,
electromagnetic compatibility (EMC) evaluation, and documentation of
radio properties and performance. Additional information can be found in
section Technical Information.
86 More info
Troubleshooting
To troubleshoot the charger, see your charger’s instructions for use.
No sound
CAUSE SOLUTION
Hearing aid is out of
power.
Charge the hearing aid fully.
Dead battery Contact your hearing care professional.
Incompatible speaker Contact your hearing care professional.
Clogged earpieces
(dome, Grip Tip, or
mold)
1) Clean the mold.
2) Replace wax filter, dome, or Grip Tip.
Hearing aid
microphone muted
Unmute the hearing aid microphone.
Intermittent or reduced sound
CAUSE SOLUTION
Clogged sound outlet Clean mold or replace wax filter, dome, or Grip Tip.
Moisture Gently wipe the hearing aid and let it dry.
87Troubleshooting
Squealing noise
CAUSE SOLUTION
Hearing aid earpiece
incorrectly inserted
Re-insert the earpiece.
Earwax accumulated in
ear canal
Have ear canal examined by your doctor.
Beeping
CAUSE SOLUTION
If your hearing aid
plays eight beeps, four
times consecutively,
your hearing aid may
need a microphone
service check.
1) Try to clean the microphone with the cleaning tool.
2) If the beep persists, contact your hearing care professional.
88 Troubleshooting
Pairing issue with smartphone
CAUSE SOLUTION
Bluetooth® connection
failed
1) On your phone, turn Bluetooth OFF and ON again.
2) Turn the hearing aid OFF and then turn it back ON.
3) Pair your hearing aid again ( For more information, visit the
relevant webpage or contact your hearing care professional.
hearingsolutions.philips.com/en-us/support/pairing).
Only one hearing aid is
paired
Audio problems
CAUSE SOLUTION
Connectivity issues
with Mac or Apple
Vision Pro
1) Open the Control Center on Mac or Apple Vision Pro.
2) Under Sound, click the AirPlay button OFF.
3) Turn your hearing aids OFF, then ON again.
4) In the Control Center under Sound, click the AirPlay button
ON.
89Troubleshooting
The hearing aid LED light remains turned OFF when the hearing aid is placed in the
charger.
CAUSE SOLUTION
The charger is turned
OFF
Verify that the charger’s power plug is correctly connected or the
power bank has enough battery.
Hearing aid or
charger’s temperature
is either too warm or
too cold
Move the charger and hearing aid to a location with a
temperature between +5°C and +40°C (+41°F and +104°F).
Charging is incomplete.
The charger has
stopped charging to
protect the battery.
Reinsert the hearing aid into the charger. This completes the
charging within approximately 15 minutes.
Hearing aid is
incorrectly seated in
the charger
Check the charging ports for foreign objects.
Hearing aid charging
pads are dirty
Clean the contacts using a dry cloth.
90 Troubleshooting
Hearing aid LED light pulses ORANGE when the hearing aid is placed in the charger but
does not power ON when removed from the charger.
CAUSE SOLUTION
Battery is very low and
insufficient to power
ON hearing aids.
The hearing aids are charging. Ensure you leave the hearing aids
in the charger during this process.
Hearing aid LED light blinks ORANGE when the hearing aid is placed in the charger
CAUSE SOLUTION
System error Contact your hearing care professional.
Service needed voice notification
CAUSE SOLUTION
Issue detected by
hearing aid
Contact your hearing care professional.
If none work
Note:
If none of the above solutions work, consult your hearing care professional.
91Troubleshooting
HearLink 60 MNR R Technical Data
Measured according to ANSIS3.22-2014, IEC60118-0:2022 and
IEC60318-5:2006
HearLink 60 MNR R (Measurements displayed using a 2CC coupler)
Battery Lithium-ion
Expected operating time (hours) 24
Total harmonic distortion (Input 70dBSPL), 500Hz (%) < 2
Total harmonic distortion (Input 70dBSPL), 800Hz (%) < 2
Total harmonic distortion (Input 65dBSPL), 1600Hz (%) < 2
Total harmonic distortion (Input 60dBSPL), 3200Hz (%) < 2
Latency (ms) 8.1
HearLink 60 MNR R (Measurements displayed using a 2CC coupler)
0 dB SPL ref. 20 μPa Speaker 60 Speaker 85 Speaker 100 Speaker 105
OSPL90, Peak (dBSPL)
109 116 123 126
OSPL90, HFA (dBSPL)
105 113 121 123
Full-on gain, Peak (dB)
34 55 59 63
Full-on gain, HFA (dB)
31 47 57 57
Reference test gain (dB)
27 36 43 45
92 Technical data
* HearLink 60 MNR R 9060
** HearLink 60 MNR R 7060, 5060, 3060
HearLink 60 MNR R (Measurements displayed using a 2CC coupler)
0 dB SPL ref. 20 μPa Speaker 60 Speaker 85 Speaker 100 Speaker 105
Frequency range (Hz)*
<100-8400 <100-8500 <100-7100 <100-8200
Frequency range (Hz)**
<100-7500 <100-7500 <100-7100 <100-7500
Telecoil output, 1mA/m, 1000Hz (dBSPL)
60 75 86 86
Telecoil output, 10mA/m, 1000Hz
(dBSPL)
80 95 106 106
Telecoil output, 31.6mA/m field 1000Hz
(dBSPL)
90 105 116 116
Telecoil output, HFA SPLITS L/R (dBSPL)
87 96 103 105
Telecoil output, Full-on HFA-SPLIV (dBSPL)
82 99 108 108
Equivalent input noise level, Omni (dBSPL)
18 19 16 17
Attack time (ms)
5 5 5 4
Release time (ms)
30 26 20 19
93Technical data
HearLink 60 MNR R
HearLink 60 MNR R 9060 HearLink 60 MNR R 7060, 5060,
3060
SPL 90 - Output Sound
Pressure Level
Input: 90dBSPL
Technical Setting: A0
100 200 500 1000 2000 5000 10000 Hz
80
90
100
110
dB SPL
100 200 500 1000 2000 5000 10000 Hz
80
90
100
110
dB SPL
Frequency Response
Input:
60dBSPL (Acoustic)
31.6mA/m (Magnetic)
Technical Setting: N0
Acoustic input
Magnetic input
100 200 500 1000 2000 5000 10000 Hz
70
80
90
100
dB SPL
100 200 500 1000 2000 5000 10000 Hz
60
70
80
90
dB SPL
94 Technical data
HearLink 60 MNR R 9060 HearLink 60 MNR R 7060, 5060,
3060
Input Output
Technical Setting: N0
40 50 60 70 80 90 100
dB SPL
70
80
90
100
110
dB SPL
250 Hz
500 Hz
1000 Hz
2000 Hz
4000 Hz
40 50 60 70 80 90 100
dB SPL
70
80
90
100
110
dB SPL
250 Hz
500 Hz
1000 Hz
2000 Hz
4000 Hz
95Technical data
HearLink 60 MNR R
HearLink 60 MNR R 9060 HearLink 60 MNR R 7060, 5060,
3060
SPL 90 - Output Sound
Pressure Level
Input: 90dBSPL
Technical Setting: A0
100 200 500 1000 2000 5000 10000 Hz
90
100
110
120
dB SPL
100 200 500 1000 2000 5000 10000 Hz
90
100
110
120
dB SPL
Frequency Response
Input:
60dBSPL (Acoustic)
31.6mA/m (Magnetic)
Technical Setting: N0
Acoustic input
Magnetic input
100 200 500 1000 2000 5000 10000 Hz
80
90
100
110
dB SPL
100 200 500 1000 2000 5000 10000 Hz
80
90
100
110
dB SPL
96 Technical data
HearLink 60 MNR R 9060 HearLink 60 MNR R 7060, 5060,
3060
Input Output
Technical Setting: N0
40 50 60 70 80 90 100
dB SPL
80
90
100
110
120
dB SPL
250 Hz
500 Hz
1000 Hz
2000 Hz
4000 Hz
40 50 60 70 80 90 100
dB SPL
80
90
100
110
120
dB SPL
250 Hz
500 Hz
1000 Hz
2000 Hz
4000 Hz
97Technical data
HearLink 60 MNR R
HearLink 60 MNR R 9060 HearLink 60 MNR R 7060, 5060,
3060
SPL 90 - Output Sound
Pressure Level
Input: 90dBSPL
Technical Setting: A0
100 200 500 1000 2000 5000 10000 Hz
100
110
120
130
dB SPL
100 200 500 1000 2000 5000 10000 Hz
100
110
120
130
dB SPL
Frequency Response
Input:
60dBSPL (Acoustic)
31.6mA/m (Magnetic)
Technical Setting: N0
Acoustic input
Magnetic input
100 200 500 1000 2000 5000 10000 Hz
80
90
100
110
dB SPL
100 200 500 1000 2000 5000 10000 Hz
80
90
100
110
dB SPL
98 Technical data
HearLink 60 MNR R 9060 HearLink 60 MNR R 7060, 5060,
3060
Input Output
Technical Setting: N0
40 50 60 70 80 90 100
dB SPL
80
90
100
110
120
dB SPL
250 Hz
500 Hz
1000 Hz
2000 Hz
4000 Hz
40 50 60 70 80 90 100
dB SPL
80
90
100
110
120
dB SPL
250 Hz
500 Hz
1000 Hz
2000 Hz
4000 Hz
99Technical data
HearLink 60 MNR R
HearLink 60 MNR R 9060 HearLink 60 MNR R 7060, 5060,
3060
SPL 90 - Output Sound
Pressure Level
Input: 90dBSPL
Technical Setting: A0
100 200 500 1000 2000 5000 10000 Hz
100
110
120
130
dB SPL
100 200 500 1000 2000 5000 10000 Hz
100
110
120
130
dB SPL
Frequency Response
Input:
60dBSPL (Acoustic)
31.6mA/m (Magnetic)
Technical Setting: N0
Acoustic input
Magnetic input
100 200 500 1000 2000 5000 10000 Hz
90
100
110
120
dB SPL
100 200 500 1000 2000 5000 10000 Hz
90
100
110
120
dB SPL
100 Technical data
HearLink 60 MNR R 9060 HearLink 60 MNR R 7060, 5060,
3060
Input Output
Technical Setting: N0
40 50 60 70 80 90 100
dB SPL
90
100
110
120
130
dB SPL
250 Hz
500 Hz
1000 Hz
2000 Hz
4000 Hz
40 50 60 70 80 90 100
dB SPL
90
100
110
120
130
dB SPL
250 Hz
500 Hz
1000 Hz
2000 Hz
4000 Hz
101Technical data
300427US | 2026.06.25 | v1
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Philips and the Philips Shield Emblem are registered trademarks of
Royal Philips N.V. and are used under license. This product
has been manufactured by or for and is sold under the responsibility
of SBO Hearing A/S, and SBO Hearing A/S is the warrantor in
relation to this product.
300427US | 2026.06.25 | v1
