PlayStation®4 Warranties
LIMITED HARDWARE WARRANTY AND LIABILITY
Sony Computer Entertainment America LLC ("SCEA") warrants to the original purchaser that
the PS4™ hardware, which includes components contained in the retail box with this hardware
(“Product”) will be free from material defects in material and workmanship for a period of one
year from the original date of purchase (the "Warranty Period"). This warranty is valid only in
the United States and Canada. IF THIS PRODUCT IS DETERMINED TO BE MATERIALLY
DEFECTIVE DURING THE WARRANTY PERIOD, YOUR SOLE REMEDY AND SCEA’S
SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT
OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SCEA’S OPTION.
For purposes of this Limited Hardware Warranty and Liability, "factory recertified" means a
product that has been returned to its original specifications.
THIS WARRANTY DOES NOT APPLY IF THIS PRODUCT (A) IS USED WITH
PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT; (B) IS USED WITH
PERIPHERALS SCEA DOES NOT LICENSE OR SELL, INCLUDING NON-LICENSED
GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY
DEVICES ("NON-LICENSED PERIPHERALS"); (C) IS USED FOR ANY COMMERCIAL
PURPOSE, INCLUDING RENTAL OR ARCADE PURPOSES; (D) IS MODIFIED OR
TAMPERED WITH; (E) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE,
NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY CAUSES
UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; (F) HAS HAD THE
SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (G) HAS HAD THE
WARRANTY SEAL ON THE PS4™ SYSTEM ALTERED, DEFACED, OR REMOVED.
THIS WARRANTY DOES NOT COVER CONSUMABLES (SUCH AS BATTERIES) OR
PRODUCTS SOLD AND CLEARLY MARKED "AS IS" OR WITH FAULTS. SCEA MAY
VOID THIS WARRANTY IF (1) SCEA REASONABLY BELIEVES THAT THE PS4™
SYSTEM HAS BEEN USED IN A MANNER THAT VIOLATES THE TERMS OF A
SEPARATE END USER LICENSE AGREEMENT FOR SYSTEM SOFTWARE OR GAME
SOFTWARE; OR (2) THE PRODUCT IS USED WITH NON-LICENSED PERIPHERALS.
YOU ASSUME ALL RISKS AND LIABILITIES ASSOCIATED WITH USE OF THIRD-
PARTY PRODUCTS.
THIS WARRANTY IS PROVIDED TO YOU IN LIEU OF ALL OTHER EXPRESS OR
IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE FOR THIS PRODUCT, WHICH SCEA
DISCLAIMS UNDER THESE TERMS. HOWEVER, IF APPLICABLE LAW REQUIRES
ANY OF THESE WARRANTIES, THEN THEY ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD.
EXCEPT AS EXPRESSLY STATED ABOVE, SCEA EXCLUDES ALL LIABILITY FOR
LOSS OF DATA, LOSS OF PROFIT, OR ANY LOSS OR DAMAGE SUFFERED BY YOU
OR ANY THIRD PARTY, WHETHER THOSE DAMAGES ARE DIRECT, INDIRECT,
CONSEQUENTIAL, SPECIAL, OR INCIDENTAL AND HOWEVER ARISING UNDER
ANY THEORY OF LAW, AS A RESULT OF USING THIS PRODUCT. SOME STATES OR
PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATIONS OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THESE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights. You may also have other rights which vary from
state to state or province to province.
The warranty offered by SCEA on this Product is the same whether or not you register your
product.
This warranty does not apply to any system software that is preinstalled in the PS4™ hardware,
or is subsequently provided via update or upgrade releases. PS4™ system software is licensed to
you under the terms of a separate end user license agreement athttp://www.scei.co.jp/ps4-eula/.
PS4™ system software has a separate warranty.
Service policy
You must visit www.us.playstation.com/support or call 1-800-345-7669 to receive a return
authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF
A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE
OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY
SERVICE.
You understand and acknowledge that any time SCEA services this Product (either within the
Warranty Period or under a separate service arrangement), SCEA may need to provide certain
services to ensure this Product functions properly and according to SCEA guidelines and
specifications. These services may include the installation of the latest system software or
firmware updates, or service or replacement of the PS4™ system’s system storage or the PS4™
system with a new or factory recertified product. You acknowledge and agree that some services
may change your current settings, cause a removal of cosmetic stickers or system skins, cause a
loss of data or content, or cause some loss of functionality. You should back up your system
storage regularly to prevent loss of data, although some content cannot be backed up and must be
reinstalled by the user. You should also remove any peripherals, non-PS4™ system components,
and any content that you consider proprietary, private, or confidential before you send in your
PS4™ system for service. SCEA is not liable for damages resulting from your failure to comply
with the foregoing, or any instructions that SCEA provides to you. After SCEA services the
Product and its or a factory-recertified product to you, this warranty applies for the longer of (i)
90 days from the date that SCEA ships the Product or a factory-recertified product or (ii) the
original Warranty Period.
Except as this Limited Hardware Warranty and Liability provides, SCEA is not be liable for any
direct and indirect, consequential, or special damages, including any damages that may arise
from loss of data or functionality. The foregoing limitation applies to the extent permitted by
law.
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the
product, where the product was purchased, or who you purchased the product from. Please
review the warranty carefully, and contact the manufacturer if you have any questions.
