Epson SureColor
®
P7500/P9500 Series
3
Contents
SureColor P7500/P9500 Series User's Guide............................................................................................ 9
Introduction to Your Printer...................................................................................................................... 10
Printer Features ................................................................................................................................. 10
Optional Equipment and Replacement Parts................................................................................. 11
Notations Used in the Documentation ................................................................................................ 12
Printer Part Locations......................................................................................................................... 12
Product Parts - Front ..................................................................................................................... 13
Product Parts - Top/Inside............................................................................................................. 14
Product Parts - Back...................................................................................................................... 15
Using the Control Panel ..................................................................................................................... 16
Control Panel................................................................................................................................. 17
Changing the LCD Screen Language............................................................................................ 18
Selecting the Date and Time ......................................................................................................... 20
Setting an Administrator Password................................................................................................ 21
Locking the General Settings......................................................................................................... 24
Using Power Saving Settings ........................................................................................................ 24
Changing the Sleep Timer Settings .......................................................................................... 25
Changing the Power Off Timer Settings.................................................................................... 27
Wired Networking...................................................................................................................................... 29
Network Security Recommendations ................................................................................................. 29
Selecting Network Settings from the Control Panel............................................................................ 30
Setting a Proxy Server from the Control Panel ................................................................................... 31
Printing a Network Status Sheet......................................................................................................... 32
Printing a Network Connection Report ............................................................................................... 33
Network Connection Report Codes and Messages ....................................................................... 35
Accessing the Web Config Utility........................................................................................................ 38
Media Handling.......................................................................................................................................... 39
Roll Paper Handling ........................................................................................................................... 39
Loading Roll Paper ........................................................................................................................ 39
Cutting Roll Paper ......................................................................................................................... 47
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Cutting Roll Paper Manually...................................................................................................... 47
Printing Cutting Guidelines ....................................................................................................... 48
Removing Roll Paper..................................................................................................................... 49
Cut Sheet Handling ............................................................................................................................ 53
Loading Cut Sheets ....................................................................................................................... 53
Loading Thick or Large Cut Sheets (Poster Board) ....................................................................... 55
Creating Custom Paper Settings........................................................................................................ 57
Creating Custom Paper Settings Using Epson Media Installer...................................................... 58
Downloading Epson Media Settings .............................................................................................. 59
Using the Paper Basket...................................................................................................................... 61
Catching Printouts Under the Product ........................................................................................... 61
Catching Printouts in Front of the Product ..................................................................................... 63
Storing the Paper Basket............................................................................................................... 66
Using the Auto Take-up Reel ............................................................................................................. 69
About the Optional Auto Take-up Reel .......................................................................................... 70
Take Up with the Printable Side In................................................................................................. 70
Take Up with the Printable Side Out.............................................................................................. 74
Removing Media from the Optional Auto Take-up Reel................................................................. 79
Available Epson Papers ..................................................................................................................... 81
Borderless Paper Type Compatibility ................................................................................................. 94
Printing from a Computer ......................................................................................................................... 96
Printing with Windows ........................................................................................................................ 96
Selecting Basic Print Settings - Windows ...................................................................................... 96
Paper Configuration Options - Windows ................................................................................... 99
Advanced B&W Photo Options - Windows.............................................................................. 100
Print Quality Options - Windows ............................................................................................. 100
Color Management Options - Windows .................................................................................. 101
Advanced Color Controls - Windows ...................................................................................... 102
Paper Source Options - Windows ........................................................................................... 103
Roll Paper Options - Windows ................................................................................................ 103
Using Layout Manager - Windows .......................................................................................... 106
Selecting Print Layout Options - Windows................................................................................... 112
Reduce/Enlarge Options - Windows ....................................................................................... 113
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Multi-Page Printing Options - Windows................................................................................... 113
Selecting Additional Settings - Windows ..................................................................................... 114
Saving, Sharing, and Customizing the Printer Settings ............................................................... 115
Saving and Sharing Print Settings - Windows......................................................................... 116
Saving and Sharing Media Settings - Windows....................................................................... 117
Editing Print Setting Displays - Windows ................................................................................ 118
Printing Your Document or Photo - Windows............................................................................... 120
Checking Print Status - Windows............................................................................................ 121
Selecting Default Print Settings - Windows.................................................................................. 121
Changing the Language of the Printer Software Screens............................................................ 122
Changing Automatic Update Options .......................................................................................... 124
Printing on a Mac ............................................................................................................................. 124
Selecting Basic Print Settings - Mac ............................................................................................ 125
Advanced Color Settings - Mac............................................................................................... 129
Print Quality Settings - Mac..................................................................................................... 132
Print Options - Mac ................................................................................................................. 132
Selecting Roll Paper Settings - Mac ............................................................................................ 133
Selecting Paper Configuration Settings - Mac ............................................................................. 136
Selecting Print Layout Options - Mac........................................................................................... 137
Managing Color - Mac ................................................................................................................. 137
Color Matching Options - Mac................................................................................................. 138
Sizing Printed Images - Mac........................................................................................................ 139
Selecting Printing Preferences - Mac .......................................................................................... 139
Printing Preferences - Mac...................................................................................................... 140
Printing Your Document or Photo - Mac ...................................................................................... 141
Checking Print Status - Mac.................................................................................................... 142
Using the Control Panel Menus.............................................................................................................. 144
Accessing the Printer's Menus ......................................................................................................... 144
Paper Setting Menu.......................................................................................................................... 145
Basic Settings Menu......................................................................................................................... 154
Printer Settings Menu....................................................................................................................... 156
Network Settings Menu .................................................................................................................... 164
System Administration Menu............................................................................................................ 164
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Maintenance Menu........................................................................................................................... 166
Status Menu ..................................................................................................................................... 168
Replacing Ink Cartridges and Maintenance Boxes............................................................................... 169
Purchase Epson Ink Cartridges and Maintenance Box .................................................................... 169
Ink Cartridge and Maintenance Box Part Numbers...................................................................... 169
Removing and Installing Ink Cartridges............................................................................................ 170
Replacing Maintenance Boxes......................................................................................................... 173
Adjusting Print Quality............................................................................................................................ 176
Print Head Maintenance................................................................................................................... 176
Print Head Nozzle Check............................................................................................................. 176
Checking the Nozzles Using the Product Control Panel ......................................................... 176
Checking the Nozzles Using a Computer Utility...................................................................... 177
Print Head Cleaning .................................................................................................................... 179
Cleaning the Print Head Using the Product Control Panel ...................................................... 180
Cleaning the Print Head Using a Computer Utility................................................................... 181
Running a Power Cleaning Using the Product Control Panel.................................................. 184
Print Head Alignment ....................................................................................................................... 186
Aligning the Print Head Automatically Using the Product Control Panel ...................................... 187
Aligning the Print Head Manually Using the Product Control Panel............................................. 188
Adjusting the Paper Feed Using the Product Control Panel ............................................................. 191
Cleaning the Roll Paper Feeder ....................................................................................................... 192
Maintenance and Transportation ........................................................................................................... 193
Replacing the Cutter......................................................................................................................... 193
Replacing the Borderless Pads ........................................................................................................ 196
Cleaning the Platen and Borderless Pad Edges............................................................................... 200
Wiping the Print Head ...................................................................................................................... 204
Cleaning the Print Head Cap Area ................................................................................................... 206
Moving or Transporting Your Product............................................................................................... 214
Discharging Ink............................................................................................................................ 217
Solving Problems .................................................................................................................................... 219
Checking for Software Updates........................................................................................................ 219
Product Status Messages ................................................................................................................ 220
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Resetting Control Panel Defaults ..................................................................................................... 221
Solving Printer Problems.................................................................................................................. 221
Printer Does Not Turn On ............................................................................................................ 222
LCD Screen Shuts Off ................................................................................................................. 222
Forgot the Administrator Password ............................................................................................. 222
Solving Printing Problems ................................................................................................................ 222
Nothing Prints.............................................................................................................................. 222
Cannot Print Over a Network....................................................................................................... 223
Print Head Moves But Nothing Prints .......................................................................................... 224
Solving Paper Problems................................................................................................................... 224
Paper Feeding Problems............................................................................................................. 224
Roll Paper Jam Problems ............................................................................................................ 225
Cut Sheet Paper Jam Problems .................................................................................................. 227
Paper Does Not Collect in the Basket or is Creased.................................................................... 229
Solving Print Quality Problems ......................................................................................................... 229
Nozzle Check Pattern Prints Incorrectly ...................................................................................... 229
Overall Print Quality is Poor......................................................................................................... 230
Lines Are Misaligned ................................................................................................................... 231
Prints are Scuffed or Smeared .................................................................................................... 231
Prints are Wrinkled ...................................................................................................................... 232
Margins Appear in Borderless Prints ........................................................................................... 232
Uninstalling Product Software - Windows......................................................................................... 233
Uninstalling Product Software - Mac ................................................................................................ 234
Where to Get Help............................................................................................................................ 235
Technical Specifications ........................................................................................................................ 236
Windows System Requirements ...................................................................................................... 236
Mac System Requirements .............................................................................................................. 237
Paper Specifications ........................................................................................................................ 237
Printable Area Specifications ........................................................................................................... 239
Ink Cartridge Specifications.............................................................................................................. 242
Dimension Specifications ................................................................................................................. 243
Electrical Specifications ................................................................................................................... 243
Environmental Specifications ........................................................................................................... 244
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Interface Specifications .................................................................................................................... 245
Safety and Approvals Specifications ................................................................................................ 245
Notices ..................................................................................................................................................... 246
Important Safety Instructions............................................................................................................ 246
General Product Safety Instructions ............................................................................................ 246
Ink Cartridge Safety Instructions.................................................................................................. 248
LCD Screen Safety Instructions................................................................................................... 249
FCC Compliance Statement............................................................................................................. 249
Binding Arbitration and Class Waiver ............................................................................................... 250
Trademarks...................................................................................................................................... 253
Copyright Notice............................................................................................................................... 254
A Note Concerning Responsible Use of Copyrighted Materials................................................... 254
Default Delay Times for Power Management for Epson Products ............................................... 254
Copyright Attribution.................................................................................................................... 255
9
SureColor P7500/P9500 Series User's Guide
Welcome to the SureColor P7500/P9500 Series User's Guide.
For a printable PDF copy of this guide, click here.
10
Introduction to Your Printer
Refer to these sections to learn more about your printer and this manual.
Note: The SureColor P9500 Series is shown in most illustrations in this manual, but the instructions
apply to all models unless noted otherwise.
Printer Features
Notations Used in the Documentation
Printer Part Locations
Using the Control Panel
Printer Features
The Epson SureColor P7500/P9500 Series printers include these special features:
High productivity
Available 150-, 350-, or 700-ml high-capacity ink cartridges with next generation UltraChrome Pro12, 12-
color, all-pigment ink
Reliability
• Improved anti-dust design for reduced print head nozzle maintenance
• PrecisionCore Micro TFP print head offers Precision Droplet Control
High resolution
• Prints at resolutions up to 2400 dpi
• Supports Enhanced Black Overcoat for deeper tones of black
• Improved PANTONE color reproduction with Orange, Green, and Violet inks
Easy-to-use setup and operation
• Intuitive, easy-to-read, 4.3-inch, color LCD touchscreen
• Included printer stand provides versatile placement options
• Easy-to-use software
• Improved media setting software
• Supports roll paper or one cut sheet up to 24 inches (610 mm) [SureColor P7500 Series] or 44 inches
(1118 mm) [SureColor P9500 Series] wide
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• No need to switch between Photo Black and Matte Black inks
Optional Equipment and Replacement Parts
Parent topic: Introduction to Your Printer
Optional Equipment and Replacement Parts
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
Note: Availability of accessories varies by country.
Option or part Part number
Maintenance box T699700
Cleaning Sticks C13S090013
Borderless replacement pad kit C13S210102
Replacement printer cutter blade C12C815331
Internal 320GB Print Server C12C934551
PostScript Print Server C12C934571
Auto Take-Up Reel (SureColor P9500 Series) C12C815321
Roll Media Adapters C12C935931
24” SpectroProofer SPECTRO24UVS
44” SpectroProofer SPECTRO44UVS
ILS30EP Spectrophotometer Head C12C932021
1-year extended Epson Preferred Plus service plan EPP900B1
2-year extended Epson Preferred Plus service plan EPP900B2
Parent topic: Printer Features
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Notations Used in the Documentation
Follow the guidelines in these notations as you read your documentation:
• Warnings must be followed carefully to avoid bodily injury.
• Cautions must be observed to avoid damage to your equipment.
• Notes contain important information about your printer.
• Tips contain additional printing information.
Parent topic: Introduction to Your Printer
Printer Part Locations
Check the printer part illustrations to learn about the parts on your printer.
Product Parts - Front
Product Parts - Top/Inside
Product Parts - Back
Parent topic: Introduction to Your Printer
13
Product Parts - Front
1 Roll paper cover
2 Front cover
3 Ink cartridge covers (left and right)
4 Paper guides
5 Paper basket
6 Casters
7 Maintenance cover (front)
8 Control panel
9 Cut sheet cover
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6 AC inlet
7 Maintenance box (on right; SureColor P9500 Series has a second box on the left)
8 Option slot (to install optional print server)
9 Maintenance cover (back)
Parent topic: Printer Part Locations
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
Control Panel
Changing the LCD Screen Language
Selecting the Date and Time
Setting an Administrator Password
Locking the General Settings
Using Power Saving Settings
Parent topic: Introduction to Your Printer
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Control Panel
1
home button
2 Power light
3 Power button
4 LCD touchscreen
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LCD Screen Display
1 Access menu items
2 Information display area
3 Paper information area
4 Ink level display
5 Maintenance box level display
6 Access information/job history
7 Network status icons
: No Ethernet connection
: Ethernet connection established
8 Displays the Maintenance menu
9 Turns the internal light on or off
10 Displays settings for feeding and cutting roll paper
Parent topic: Using the Control Panel
Changing the LCD Screen Language
You can change the language used on the LCD screen.
1. Press the home button, if necessary.
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Selecting the Date and Time
Before using your product, select the current date, time, and daylight saving phase in your area, and
choose your preferred date and time format.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select the Menu icon.
You see a screen like this:
3. Select General Settings > Basic Settings > Date/Time Settings.
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You see a screen like this:
4. Select Date/Time.
5. Select the date format you want to use.
6. Use the on-screen keypad to enter the current date and select OK.
7. Select the time format you want to use.
8. Use the on-screen keypad to enter the current time and select OK.
9. Select Daylight Saving Time and select either Summer or Winter.
10. Press the home button to exit.
Parent topic: Using the Control Panel
Setting an Administrator Password
You can set an administrator password to lock the following settings and prevent them from being
changed:
• Network settings
• Certain Basic Settings
• Certain Printer Settings
• Certain Maintenance Settings
• System Administration settings
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• Web Config settings
• EpsonNet Config settings
Note: The locked settings may differ depending on your product.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance. For more information on administration settings, see the
Administrator's Guide.
1. Press the home button, if necessary.
2. Select the Menu icon.
You see a screen like this:
3. Select General Settings > System Administration > Security Settings > Admin Settings.
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You see a screen like this:
4. Select Admin Password.
5. Select Register.
6. Use the on-screen keyboard to enter a password and select OK.
7. Enter the password again to confirm and select OK.
Note: Keep a copy of your password in a safe place.
8. Select OK.
9. Select Lock Setting > On to lock the settings.
A prompt appears confirming that you want to enable locked settings. Select Yes to enable the
setting and return to the home screen.
You must enter the admin password to access any of the locked settings.
Note: If you forget your password, contact Epson for assistance.
Parent topic: Using the Control Panel
Related tasks
Locking the General Settings
24
Locking the General Settings
If you have set an administrator password, you can use the Web Config interface or the control panel to
prevent non-administrators from changing the settings in the General Settings menu.
1. Make sure you have set an administrator password.
2. Do one of the following:
• To lock the settings using Web Config, access Web Config and log in using the administrator
name and password. Select Device Management > Control Panel. Enable the Panel Lock
setting and click OK.
• To lock the settings using the control panel, select Menu > General Settings > System
Administration > Security Settings > Admin Settings. Enable the Panel Lock setting. Select
Yes on the confirmation screen.
The settings in the General Settings menu are locked if you are not logged in as an administrator.
Some locked settings may still be available through other features of the product. The following settings
are available through the General Settings menu even when the Panel Lock setting is enabled:
• LCD Brightness
• Sounds
• Language
• Keyboard
• Length Unit
• Paper Source Settings
• Custom Paper Setting
• Thick Paper
• Bidirectional
Parent topic: Using the Control Panel
Related tasks
Setting an Administrator Password
Accessing the Web Config Utility
Using Power Saving Settings
Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period
of time. You can make the time period shorter and select other options to save energy and resources.
25
Changing the Sleep Timer Settings
Changing the Power Off Timer Settings
Parent topic: Using the Control Panel
Changing the Sleep Timer Settings
You can adjust the time period before your product enters sleep mode and turns off the LCD screen.
1. Press the home button, if necessary.
2. Select the Menu icon.
You see a screen like this:
3. Select General Settings > Basic Settings.
26
You see a screen like this:
4. Select Sleep Timer.
You see a screen like this:
5. Do one of the following:
• Press the + or – button to increase or decrease the number of minutes.
• Press the number to display the on-screen keypad, select the number of minutes, and select OK.
6. Select OK.
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Parent topic: Using Power Saving Settings
Changing the Power Off Timer Settings
You can have the product turn off automatically if it is not used for a specified period of time.
1. Press the home button, if necessary.
2. Select the Menu icon.
You see a screen like this:
3. Select General Settings > Basic Settings.
You see a screen like this:
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Wired Networking
See these sections to use your product on a wired network.
Note: Epson recommends connecting the computer and printer without using wireless components. This
prevents bandwidth limitations inherent to wireless communication as well as potential reductions to print
speed and driver performance.
Network Security Recommendations
Selecting Network Settings from the Control Panel
Setting a Proxy Server from the Control Panel
Printing a Network Status Sheet
Printing a Network Connection Report
Accessing the Web Config Utility
Network Security Recommendations
To help deter unauthorized access to your product over a network, you should protect your network
environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and
fax lines, and other intrusions:
• Enable security on your wireless LAN
Enable the appropriate security on the wireless LAN you plan to use with your product. Network
security such as a network password can deter interception of traffic over the wireless LAN. Your
router may already have a default password enabled by your Internet service provider (ISP). See your
ISP and router documentation for instructions on how to change the default password and better
secure your network.
• Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead,
connect it to a router or other network connection protected by a firewall. Your router may already
have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best
results, set up and use a private IP address for your network connection.
• Change the default administrator password on your product
30
If your product has an option to set an administrator password, change the default administrator
password to deter access by unauthorized users to personal data stored on your product, such as IDs,
passwords, and contact lists.
Parent topic: Wired Networking
Selecting Network Settings from the Control Panel
If you need to assign a static IP address to the printer, you can manually set up the network connection
via the control panel (as described below) or using the Web Config utility.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select Menu > General Settings > Network Settings > Advanced > TCP/IP.
You see a screen like this:
3. Set Obtain IP Address to Manual.
4. Select IP Address and use the on-screen keyboard to enter the address.
5. Enter values for Subnet Mask and Default Gateway.
6. Enter and confirm the IP addresses for the primary and secondary DNS servers, if necessary.
7. Confirm the displayed network settings and select Start Setup to save them.
31
8. Press the home button to exit.
You should be able to connect to your product directly from your computer or device, and then print.
If you are printing from a computer, make sure you installed the printer software from the Epson
website.
Parent topic: Wired Networking
Related tasks
Accessing the Web Config Utility
Setting a Proxy Server from the Control Panel
You can set a proxy server using your product control panel (as described below) or the Web Config
utility.
You need to set up a proxy server if your network uses a proxy server to access the internet and you
want to update the product firmware using Web Config.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select Menu > General Settings > Network Settings > Advanced > Proxy Server.
Note: If you already set the product's IP address, selecting Menu may display the Advanced menu
directly. If so, just select Proxy Server.
32
You see a screen like this:
3. Set Proxy Server Settings to Use.
4. Enter and confirm the address for the proxy server in IPv4 or FQDN format using the on-screen
keyboard.
5. Enter and confirm the port number for the proxy server as the Proxy Server setting.
6. Confirm the displayed network settings and select Start Setup to save them.
7. Press the home button to exit.
Parent topic: Wired Networking
Related tasks
Accessing the Web Config Utility
Printing a Network Status Sheet
You can print a network status sheet to help you determine the causes of any problems you may have
using your product on a network.
Before you begin, make sure paper is loaded in the product.
1. Press the home button, if necessary.
2. Select Menu > General Settings > Network Settings > Network Status.
33
You see a screen like this:
3. Select Print Status Sheet.
Examine the settings shown on the network status sheet to diagnose any problems you have.
Parent topic: Wired Networking
Related tasks
Printing a Network Connection Report
Printing a Network Connection Report
You can print a network connection report to view solutions to any problems you may have using your
product on a network.
1. Press the home button, if necessary.
2. Select Menu > General Settings.
35
Network Connection Report Codes and Messages
Check the error codes and messages on the network connection report to solve problems you may
encounter with network connections. The tables here list solutions to problems based on the error codes
and messages that may appear on the top of the report.
1 Error code
2 Message
Note: Error codes and messages listed here may not all apply to your product.
Error Codes and Messages
Error code and message Solution
E1
Confirm that the network cable is
connected and network devices such as
hub, router, or access point are turned on.
Make sure your router, access point, and/or hub are
turned on, and the network cable is securely connected to
your device and to your product.
36
Error code and message Solution
E8
Incorrect IP address is assigned to the
printer. Confirm IP address setup of the
network device (hub, router, or access
point). Contact your network administrator
for assistance.
If your product's Obtain IP Address setting is set to Auto,
enable DHCP on your router or access point. If it is set to
Manual, the IP address may be out of range or on a
different network segment; set a valid IP address using
your product control panel or the Web Config utility.
You can also try turning off your product and the router or
access point, waiting about 10 seconds, and turning them
on again.
E9
Confirm the connection and network setup
of the PC or other device. Connection using
the EpsonNet Setup is available. Contact
your network administrator for assistance.
Make sure your computer or network device are turned
on. Also make sure that you can access the Internet and
other devices on the same network from the devices you
are trying to connect to your product.
If you still cannot connect to your product, turn off your
router or access point, wait about 10 seconds, and turn it
on again. Download and install your product software
again to reset your network settings.
E10
Confirm IP address, subnet mask, and
default gateway setup. Connection using
the EpsonNet Setup is available. Contact
your network administrator for assistance.
Make sure other devices on the network are turned on and
do the following:
• If your product's Obtain IP Address setting is set to
Manual, check the IP address, subnet mask, and
default gateway addresses on the network connection
report to see if they are correct. If not, correct the
settings.
• If DHCP is enabled, set your product's Obtain IP
Address setting to Auto. If you want to use the DHCP-
assigned address as a static address, set the Obtain IP
Address setting to Manual, enter the product's IP
address as listed on the network connection report, and
set the subnet mask to 255.255.255.0.
If you still cannot connect to your product, turn off your
router or access point, wait about 10 seconds, and turn it
on again.
37
Error code and message Solution
E11
Setup is incomplete. Confirm default
gateway setup. Connection using the
EpsonNet Setup is available. Contact your
network administrator for assistance.
If you set your product's TCP/IP Setup setting to Manual,
check that the default gateway address listed on the
network connection report is correct. Also turn on the
device that is set as the default gateway.
E12
Confirm the following
-Entered security key/password is correct
-Index of the security key/password is set to
the first number
-IP address, subnet mask, or default
gateway setup is correct
Contact your network administrator for
assistance.
Make sure other devices on the network are turned on and
do the following:
• Make sure the IP address, subnet mask, and default
gateway addresses are correct, if you are entering them
manually.
• Confirm that the subnet mask and default gateway
addresses for other devices are the same.
• Make sure the IP address does not conflict with other
devices.
If you still cannot connect to your product, do the
following:
• Turn off your router or access point, wait about 10
seconds, and turn it on again.
• Download and install your product software again to
reset your network settings.
• If your router or access point uses WEP security with
several registered passwords, make sure that the first
registered password is set on your product.
38
Error code and message Solution
E13
Confirm the following
-Entered security key/password is correct
-Index of the security key/password is set to
the first number
-Connection and network setup of the PC
or other device is correct
Contact your network administrator for
assistance.
Make sure your router, access point, and/or hub are
turned on. Also make sure the TCP/IP setup on your
router, access point, and/or hub is not set manually; this
may cause your product's network settings to differ from
the manually set up devices.
If you still cannot connect to your product, do the
following:
• Turn off your router or access point, wait about 10
seconds, and turn it on again.
• Download and install your product software again to
reset your network settings.
• If your router or access point uses WEP security with
several registered passwords, make sure that the first
registered password is set on your product.
Parent topic: Printing a Network Connection Report
Related tasks
Accessing the Web Config Utility
Selecting Network Settings from the Control Panel
Setting a Proxy Server from the Control Panel
Accessing the Web Config Utility
You can select your product's network settings and confirm its operating status using a web browser.
You do this by accessing your product's built-in Web Config utility from a computer or other device that is
connected to the same network as your product.
1. Print a network status sheet.
2. Locate the IP address for your product that is listed on the network status sheet.
3. On a computer or other device connected to the same network as your product, open a web
browser.
4. Enter your product's IP address into the address bar.
You see the available Web Config utility options.
Parent topic: Wired Networking
39
Media Handling
See these sections to load and handle media on your product.
Roll Paper Handling
Cut Sheet Handling
Creating Custom Paper Settings
Using the Paper Basket
Using the Auto Take-up Reel
Available Epson Papers
Borderless Paper Type Compatibility
Roll Paper Handling
See these sections to load, cut, and remove roll paper in your product.
Loading Roll Paper
Cutting Roll Paper
Removing Roll Paper
Parent topic: Media Handling
Loading Roll Paper
You can load roll paper with a 2- or 3-inch core and a width of up to 24 inches (61 cm) [SureColor P7500
Series] or 44 inches (112 cm) [SureColor P9500 Series].
1. Open the roll paper cover.
40
2. Firmly push down the lock lever on the roll paper holder.
Note: Make sure you push the lock lever all the way down to unlock it completely.
3. Slide the roll paper holder to the left using the handle on the holder.
41
Note: Always use the handle when sliding the roll paper holder.
4. Place the roll paper on top of the printer with the leading edge of the paper on top of the roll, as
shown.
5. Slide the tabs on the roll media adapters to the position that matches the core size of the roll paper, if
necessary.
2-inch core
3-inch core
42
6. Release the tension levers on both roll media adapters as shown.
7. Push the adapters into the paper core at both ends of the roll. Then push down the tension levers.
43
8. Move the roll paper to the right side of the printer until it touches the roll paper guide.
9. Slide the roll paper holder until the left roll paper adapter aligns with the arrow on the holder.
10. Roll the paper slowly into position between the roll paper holders.
Caution: Rolling the roll paper with too much force may damage the printer or the roll paper
adapters.
44
11. Slide the roll paper holder to the right to secure the roll paper in the printer. Make sure both ends of
the roll paper are secured in the adapters.
Note: Always use the handle when sliding the roll paper holder.
12. Pull up the lock lever on the roll paper holder to lock it in place.
45
13. Press Set on the control panel to unlock the paper feed slot.
14. Insert the leading edge of the paper into the paper feed slot until you hear a sound.
15. Make sure the roll paper is taut and the leading edge is not folded.
46
16. Close the roll paper cover.
Note: To prevent dust from accumulating inside the printer, always keep the roll paper cover closed
unless you are loading or unloading media.
17. On the LCD screen, select the paper type for the loaded paper.
Note: If the roll paper has a barcode printed on it, the printer reads it and automatically loads the
correct settings.
18. If you want to track the amount of paper remaining on the roll, do the following:
• Select Paper Remaining and turn on Remaining Amount Management.
• Select Remaining Amount and enter the length of the roll paper.
• If you want to be notified when paper is low, select Remaining Alert and enter an amount.
Note: When you enable Remaining Amount Management, the printer prints a barcode on the
leading edge of the roll when you remove the roll paper. When you reload the paper, the printer
reads the barcode and automatically sets the paper type and amount remaining.
19. Select Advanced Paper Settings and set any additional settings, if necessary.
20. Select OK when you are finished.
Parent topic: Roll Paper Handling
Related references
Paper Setting Menu
47
Cutting Roll Paper
The printer has a built-in cutter that can automatically cut most paper types or you can cut your prints
manually. To switch between cutting methods, select Menu > General Settings > Printer Settings >
Paper Source Settings > Roll Paper Setup > Cut Settings > Auto Cut on the control panel or adjust
the auto cut settings in the printer driver. The setting selected in the printer driver overrides the control
panel setting.
Note: If you are using the optional Auto Take-up Reel, disable the auto cut setting in the printer driver
and on the control panel.
Caution: Do not use the built-in cutter with these paper types or you may damage or dull the built-in
cutter:
• Fine art paper
• Canvas
• Vinyl
• Matte poster board
• Adhesive paper
• Banner media
When you print on these paper types, you need to disable the Auto Cut setting and cut the print
manually. You can print cutting guidelines to help you.
Cutting Roll Paper Manually
Printing Cutting Guidelines
Parent topic: Roll Paper Handling
Related topics
Using the Auto Take-up Reel
Cutting Roll Paper Manually
You can disable the Auto Cut option to keep your prints on the roll until you manually cut them using the
built-in cutter.
48
1. With the front cover closed, select on the LCD screen and hold down either Forward or
Backwards until the cut location reaches the cutting position labeled on the printer as shown.
2. Select Cut.
You see a confirmation screen. Select OK to cut the paper.
Note: If the paper cannot be cut by the built-in cutter, select > Forward until your print is clear of the
printer, then cut the print by hand.
Parent topic: Cutting Roll Paper
Printing Cutting Guidelines
When you disable the Auto Cut setting, you can print a cutting guideline between print jobs as a guide for
manual cutting.
1. Press the home button, if necessary.
2. Select Menu > Printer Settings > Paper Source Settings > Roll Paper Setup > Cut Settings >
Print Cutting Guidelines and set it to On.
Parent topic: Cutting Roll Paper
49
Removing Roll Paper
When you finish printing on roll paper, remove it from the printer to avoid indenting or creasing the paper.
Note: If you enabled Remaining Amount Management, the printer prints a barcode on the leading
edge of the roll when you remove the roll paper. When you reload the paper, the printer reads the
barcode and automatically sets the paper type and amount remaining.
1. On the LCD screen, select the paper information area and select Remove.
The printer rewinds the roll paper.
Note: If printed paper is not cut and remains loaded in the printer, a confirmation screen appears.
Select Cut to cut the paper at the default cut position or select Print Cutting Guidelines to print cut
lines at the default position.
2. Open the roll paper cover.
50
3. Firmly push down the lock lever on the roll paper holder to release it.
Note: Make sure you push the lock lever all the way down to unlock it completely.
51
4. Using the handle, slide the roll paper holder all the way to the left and remove it from the end of the
roll.
Note: Always use the handle when sliding the roll paper holder.
5. Roll the paper forward so that it rests on top of the printer.
Caution: Rolling the roll paper with too much force may damage the printer or the roll paper
adapters.If the roll paper adapters are damaged, you may not be able to roll the paper forward. If this
occurs, lift the roll paper out of the printer to remove it.
52
6. Pull up the tension levers on the roll media adapters and remove the adapters from both ends of the
paper roll.
7. Rewind the paper carefully and place it in its original package.
Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store
roll paper on its edge, as a flat spot can develop and lead to imaging artifacts on the prints.
8. Raise the lock lever for the adapter holder to lock it in place.
9. Close the roll paper cover.
53
Note: To prevent dust from accumulating inside the printer, always keep the roll paper cover closed
unless you are loading or unloading media.
Parent topic: Roll Paper Handling
Cut Sheet Handling
You can load a variety of types and sizes of cut sheet paper in your product.
Loading Cut Sheets
Loading Thick or Large Cut Sheets (Poster Board)
Parent topic: Media Handling
Loading Cut Sheets
Always load cut sheet paper in portrait orientation (short edge first). You can load most photo and fine art
sheet papers up to .02 inches (0.5 mm) thick.
Note: Remove any loaded paper, including roll paper, before you load cut sheet paper or poster board.
1. Close the roll paper cover, if necessary.
2. Select the paper information area on the LCD screen.
3. Select Cut Sheet.
4. Open the cut sheet cover.
54
5. Feed the sheet into the right side of the paper feed slot until it meets resistance. Align the right edge
of the sheet with the vertical line on the roll paper cover as shown. Make sure the printable side of
the sheet is visible.
6. Select Complete > OK on the LCD screen.
7. Select a paper type and paper size that matches the loaded paper. If you need to adjust any specific
settings, select Advanced Paper Settings.
Note: Store cut sheet media flat in its original packaging. Storing sheet media unprotected or on its
long or short edge can lead to excess paper curl and cause damage to the printer and ruined prints.
8. To remove a cut sheet from the printer, support the paper so it doesn't fall, then select the paper
information area on the LCD screen and select Remove .
Parent topic: Cut Sheet Handling
Related references
Paper Setting Menu
55
Related tasks
Removing Roll Paper
Loading Thick or Large Cut Sheets (Poster Board)
Load poster board of less than 30 inches (762 mm) long in portrait orientation (short edge first). You can
load poster board from .02 to .06 inches (0.5 mm - 1.5 mm) thick.
Note: Remove any loaded paper, including roll paper, before you load cut sheet paper or poster board.
You can load poster board with a length of up to 30 inches (762 mm). You can load poster board longer
than 30 inches (762 mm) in the SureColor P9500 Series by loading the paper horizontally.
1. Close the roll paper cover, if necessary.
2. Select the paper information area on the LCD screen.
3. Select Poster Board.
4. Open the cut sheet cover.
56
5. Feed the sheet into the right side of the paper feed slot until it meets resistance. Align the right edge
of the sheet with the vertical line on the roll paper cover as shown. Make sure the printable side of
the sheet is visible.
6. Insert the sheet until the trailing edge is below the loading mark on the roll paper cover (the top edge
of the ruler).
7. Select Complete > OK on the LCD screen.
8. Select a media type that matches the loaded paper.
Note: Store cut sheet media flat in its original packaging. Storing sheet media unprotected or on its
long or short edge can lead to excess paper curl and cause damage to the printer and ruined prints.
9. To remove a poster board from the printer, select the paper information area on the LCD screen and
select Remove.
Parent topic: Cut Sheet Handling
Related references
Paper Setting Menu
57
Creating Custom Paper Settings
You can create and store up to 30 custom paper settings for use in printing on non-Epson paper or paper
that is not supported by the Epson printer driver.
1. Load the type of paper that you want to configure in the printer.
2. Select Menu > General Settings > Printer Settings > Custom Paper Setting.
3. Select a number for the custom paper setting.
Note: You cannot change paper setting information registered using the printer driver or other
software using the LCD screen.
4. Select Change Reference Paper.
5. Select a paper preset that is similar to the paper that you loaded following these guidelines:
• Photo paper: Baryta
• Glossy paper: Photo Paper or Proofing Paper
• Thick, non-glossy paper: Matte Paper
• Thin, soft, non-glossy paper: Plain Paper
• Cotton paper with a rough surface: Fine Art Paper
• Special media such as film, cloth, poster board, or tracing paper: Others
6. Select Advanced Paper Settings and enter a value for the following settings:
• Paper Thickness
• Roll Core Diameter (roll paper only)
• Paper Feed Offset (leave at 0 unless you see horizontal banding)
7. Select any additional settings in the Advanced Paper Settings menu, as necessary.
After you create a new custom paper setting, it will appear in the list of available paper types.
Note: You can also use Epson Media Installer to create custom paper settings.
Creating Custom Paper Settings Using Epson Media Installer
Downloading Epson Media Settings
Parent topic: Media Handling
58
Creating Custom Paper Settings Using Epson Media Installer
You can create and store up to 30 custom paper settings for use in printing on non-Epson paper or paper
that is not supported by the Epson printer driver. You create custom paper settings by copying an
existing paper setting, renaming it, and assigning an ICC profile.
Note: You will need an ICC profile to assign to the paper setting. You cannot change custom paper
settings created through Epson Media Installer using the printer control panel.
Note: On Mac, Epson Media Installer requires OS X 10.9.x or later to be installed.
1. Open the Epson Media Installer software.
• Windows: Open the printer driver by right-clicking the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click the printer icon, then selecting Printer
Settings.
Select the Utility tab and click Epson Media Installer.
• Mac: Open the Applications > Epson Software > Epson Utilities folder and double-click Epson
Media Installer.
2. Click Media Management, if necessary.
59
You see a screen like this:
3. Select the paper type you want to use as a base for the new paper setting and click Copy Media.
4. Select the new paper setting and click Edit.
5. Enter a new name and click Browse to load an ICC profile file to use for the paper setting.
6. Click OK and confirm that you want to add the new paper setting to the driver and printer.
Note: The new paper type will be assigned as the next open custom paper setting on the printer.
There is a limit of 30 custom paper settings.
The new setting is available in your printer driver and on the printer control panel.
Parent topic: Creating Custom Paper Settings
Downloading Epson Media Settings
You can download new or updated media settings for Epson media using the Epson Media Installer
utility.
Note: To install media settings on the printer, you must be connected to the printer.
60
Note: On Mac, Epson Media Installer requires OS X 10.9.x or later to be installed.
1. Open the Epson Media Installer software.
• Windows: Open the printer driver by right-clicking the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click the printer icon, then selecting Printer
Settings.
Select the Utility tab and click Epson Media Installer.
• Mac: Open the Applications > Epson Software > Epson Utilities folder and double-click Epson
Media Installer.
2. Click Media Download, if necessary.
You see a screen like this:
3. Click the name of the media settings you want to download and click Download and Register.
The new settings are available in your printer driver and on the printer control panel.
61
Note: If you are using the optional Adobe Postscript 3 print server, make sure that the custom paper
settings on the print server match the custom paper settings on the printer. If the settings do not match,
colors may not print correctly.
Parent topic: Creating Custom Paper Settings
Using the Paper Basket
The paper basket catches printouts and keeps them from getting dirty or scratched. You can set up the
basket to catch paper under the printer or in front of the printer.
Caution: For fine art and other sensitive prints, do not allow media to stack in the paper basket or they
may be damaged.
Catching Printouts Under the Product
Catching Printouts in Front of the Product
Storing the Paper Basket
Parent topic: Media Handling
Catching Printouts Under the Product
You can configure the paper basket to catch printouts under the product.
1. Raise the paper guides.
Note: The SureColor P7500 Series printer has two paper guides; the SureColor P9500 Series has
five.
62
2. Lower the support arms of the paper basket until they touch the rolled basket canvas.
3. Gently squeeze the tops of the paper guides to release them and lower them until they are vertical.
4. Raise the support arms on the paper basket back to their original position.
Parent topic: Using the Paper Basket
63
Catching Printouts in Front of the Product
You can configure the paper basket to catch printouts in the front the product. You should remove prints
as they are ejected. Allowing prints to pile up in the paper basket may damage the prints or cause prints
to be ejected incorrectly.
1. Make sure the paper guides lay on top of the paper basket as shown below:
Note: The SureColor P7500 Series printer has two paper guides; the SureColor P9500 Series has
five.
2. Hold the basket roll with two hands and pull it straight down. Adjust the length of the basket cloth
based on the length of the intended print.
64
3. Place the basket roll so that the basket cloth does not touch the ground.
Note: If the cloth is stretched too tightly or resting on the floor, paper may not eject correctly.
65
4. To adjust the angle of the basket, adjust the length of the straps on the left and right of the basket.
• For a steeper angle, shorten the straps by attaching the loops that are closer to the basket to the
hook on the stand.
66
• For a shallower angle, lengthen the straps by attaching the loops that are closer to the end of the
strap to the hook on the stand.
Note: If the paper curls too much when it is cut automatically, turn off the Auto Cut feature.
Parent topic: Using the Paper Basket
Related topics
Cutting Roll Paper
Storing the Paper Basket
You should store the paper basket whenever you do the following:
• You are not using the basket
67
• You are loading paper
• You are moving the printer
1. Lift the basket roll.
68
2. While holding the button on the right hand side of the basket roll, move the basket towards the
printer to take up the cloth. You can wind the cloth evenly by feeding the bottom of the cloth over the
frame.
Note: The hand strap for the paper basket is only available on the SureColor P9500 Series. Hold the
paper basket by the ends when lifting and moving the basket.
3. Place the basket roll on the front legs of the stand.
69
4. Slightly rotate the basket roll counter-clockwise to release tension on the roll and prevent stretching.
5. If there are wrinkles in the cloth, smooth it as shown to prevent it from becoming deformed during
storage.
Parent topic: Using the Paper Basket
Using the Auto Take-up Reel
See these sections to use the auto take-up reel with your product.
About the Optional Auto Take-up Reel
Take Up with the Printable Side In
Take Up with the Printable Side Out
Removing Media from the Optional Auto Take-up Reel
Parent topic: Media Handling
70
Related topics
Cutting Roll Paper
About the Optional Auto Take-up Reel
The optional auto take-up reel automatically rolls up printed media as you print.
You can use the auto take-up reel for media with the printable side in (on the left) or printable side out
(on the right).
It is best to do the following when using the auto take-up reel:
• Make sure that the end of the roll is cut straight across.
• Load media with the printable side in.
• Use a take-up roll core that is the same width as your media so the core does not bend or take up
media incorrectly.
Caution: Make sure you fix the roll core in place as described in the documentation and make sure your
hair, hands, or other objects do not get caught in the moving parts of the auto take-up reel, or injury may
occur.
Parent topic: Using the Auto Take-up Reel
Take Up with the Printable Side In
After you attach the roll core on the Auto Take-up Reel as described in the documentation that came with
the Auto Take-up Reel, follow these steps to take up media with the printable side in.
Note: Make sure Auto Cut is set to Off when you use the Auto Take-up Reel.
71
1. Move the Auto switch on the take-up reel to the Off position and plug in the power cable.
2. Turn on the printer.
3. Load roll media in the printer.
4. Select the paper information area on the LCD screen and select Prepare for Take-up.
5. Wind the edge of the media around the back of the roll core.
72
6. Tape the edge of the media to the center of the core, then tape the edge to the left and right ends.
7. Select and hold down Forward on the LCD screen until it feeds enough media to wrap around
the roll core three times.
73
8. Move the Manual switch on the take-up reel to the Backward position and hold it until the media
wraps around the core three times.
9. Make sure that there is some slack in the media and that it loads evenly on both sides.
Note: The media will not take up correctly if it is looser on one side than the other.
74
10. Move the Auto switch on the take-up reel to the Backward position.
Parent topic: Using the Auto Take-up Reel
Related tasks
Loading Roll Paper
Take Up with the Printable Side Out
After you attach the roll core on the Auto Take-up Reel as described in the documentation that came with
the Auto Take-up Reel, follow these steps to take up media with the printable side out.
Note: Make sure Auto Cut is set to Off when you use the Auto Take-up Reel.
75
1. Move the Auto switch on the take-up reel to the Off position and plug in the power cable.
2. Turn on the printer.
3. Load roll media in the printer.
4. Select the paper information area on the LCD screen and select Prepare for Take-up.
76
5. Tape the edge of the media to the center of the core, then tape the edge to the left and right ends.
6. Select and hold down Forward on the LCD screen until it feeds enough media to wrap around
the roll core three times.
77
7. Move the Manual switch on the take-up reel to the Forward position and hold it until the media
wraps around the core three times.
8. Make sure that there is some slack in the media and that it loads evenly on both sides.
Note: The media will not take up correctly if it is looser on one side than the other.
78
If you are printing on Epson Singleweight Matte Paper, place the tensioner that came with the Auto
Take-up Reel in the slack of the roll.
79
9. Move the Auto switch on the take-up reel to the Forward position.
Parent topic: Using the Auto Take-up Reel
Related tasks
Loading Roll Paper
Removing Media from the Optional Auto Take-up Reel
After printing on media loaded on the Optional Auto Take-up Reel, follow these steps to remove it.
Note: Two people are required to remove media from the take-up reel.
80
1. Move the Auto switch on the take-up reel to the Off position.
2. Cut the media and roll the cut end onto the take-up reel manually.
81
3. Turn the lever shown here to unlock the take-up reel, then slide the paper holder off the left end of
the roll.
Note: Support the reel with one hand to keep it from falling.
4. Remove the roll core from the take-up reel.
Parent topic: Using the Auto Take-up Reel
Available Epson Papers
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
82
Note: Paper/media availability varies by country.
Note: For the most updated list of supported Epson papers, visit proimaging.epson.com (U.S.) or
proimaging.epson.ca (Canada).
Paper Type Size Part number Sheet count
Epson Cold Press Bright Letter (8.5 × 11 inches
[216 × 279 mm])
S042307 25
13 × 19 inches (330 × 483 mm) S042310 25
17 × 22 inches (432 × 559 mm) S042311 25
17 inches (432 mm) × 50 feet
(15.2 m)
S042313 1 roll
24 inches (610 mm) × 50 feet
(15.3 m)
S042314 1 roll
44 inches (1118 mm) × 50 feet
(15.3 m)*
S042315 1 roll
Epson Cold Press Natural Letter (8.5 × 11 inches
[216 × 279 mm])
S042297 25
13 × 19 inches (330 × 483 mm) S042300 25
17 × 22 inches (432 × 559 mm) S042301 25
17 inches (432 mm) × 50 feet
(15.2 m)
S042303 1 roll
24 inches (610 mm) × 50 feet
(15.3 m)
S042304 1 roll
44 inches (1118 mm) × 50 feet
(15.3 m)*
S042305 1 roll
Epson Velvet Fine Art Paper Letter (8.5 × 11 inches
[216 × 279 mm])
S041636 20
13 × 19 inches (330 × 483 mm) S041637 20
17 × 22 inches (432 × 559 mm) S042097 25
83
Paper Type Size Part number Sheet count
Epson Exhibition Fiber Paper Letter (8.5 × 11 inches
[216 × 279 mm])
S045033 25
13 × 19 inches (330 × 483 mm) S045037 25
17 × 22 inches (432 × 559 mm) S045039 25
Epson Hot Press Bright Letter (8.5 × 11 inches
[216 × 279 mm])
S042327 25
13 × 19 inches (330 × 483 mm) S042330 25
17 × 22 inches (432 × 559 mm) S042331 25
17 inches (432 mm) × 50 feet
(15.2 m)
S042333 1 roll
24 inches (610 mm) × 50 feet
(15.3 m)
S042334 1 roll
44 inches (1118 mm) × 50 feet
(15.3 m)*
S042335 1 roll
Epson Hot Press Natural Letter (8.5 × 11 inches
[216 × 279 mm])
S042317 25
13 × 19 inches (330 × 483 mm) S042320 25
17 × 22 inches (432 × 559 mm) S042321 25
17 inches (432 mm) × 50 feet
(15.2 m)
S042323 1 roll
24 inches (610 mm) × 50 feet
(15.3 m)
S042324 1 roll
44 inches (1118 mm) × 50 feet
(15.3 m)*
S042325 1 roll
Epson Ultra Premium Photo Paper
Glossy
Letter (8.5 × 11 inches
[216 × 279 mm])
S042175 20
8 × 10 inches (203 × 254 mm) S041946 20
84
Paper Type Size Part number Sheet count
Epson Premium Luster Photo
Paper (260)
8.3 inches (211 mm) × 32 feet
(9.8 m)
S041408 1 roll
13 inches (330 mm) × 32 feet
(9.8 m)
S041409 1 roll
10 inches (254 mm) × 100 feet
(30.5 m)
S042077 1 roll
16 inches (406 mm) × 100 feet
(30.5 m)
S042079 1 roll
24 inches (610 mm) × 100 feet
(30.5 m)
S042081 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S042082 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S042083 1 roll
Epson Metallic Photo Paper
Glossy
16 inches (406 mm) × 100 feet
(30.5 m)
S045585 1 roll
24 inches (610 mm) × 100 feet
(30.5 m)
S045586 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S045587 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S045588 1 roll
Letter (8.5 × 11 inches
[216 × 279 mm])
S045589 25
13 × 19 inches (330 × 483 mm) S045590 25
17 × 22 inches (432 × 559 mm) S045591 25
85
Paper Type Size Part number Sheet count
Epson Metallic Photo Paper Luster 16 inches (406 mm) × 100 feet
(30.5 m)
S045592 1 roll
24 inches (610 mm) × 100 feet
(30.5 m)
S045593 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S045594 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S045595 1 roll
Letter (8.5 × 11 inches
[216 × 279 mm])
S045516 25
13 × 19 inches (330 × 483 mm) S045517 25
17 × 22 inches (432 × 559 mm) S045598 25
Epson Photo Paper Glossy Letter (8.5 × 11 inches
[216 × 279 mm])
S041649 50
11 × 17 inches (279 × 432 mm) S041156 20
13 × 19 inches (330 × 483 mm) S041143 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S041271 100
86
Paper Type Size Part number Sheet count
Epson Premium Photo Paper
Glossy
Letter (8.5 × 11 inches
[216 × 279 mm])
S041286 20
A3 (11.7 × 16.5 inches
[297 × 420 mm])
S041288 20
13 × 19 inches (330 × 483 mm) S041289 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S041667 50
11 × 17 inches (279 × 432 mm) S041290 20
4 × 6 inches (102 × 152 mm) S041727 100
5 × 7 inches (127 × 178 mm) S041464 20
8 × 10 inches (203 × 254 mm) S041465 20
11 × 14 inches (279 × 356 mm) S041466 20
17 × 22 inches (432 × 559 mm) S042092 25
Epson Premium Photo Paper
Semi-gloss
Letter (8.5 × 11 inches
[216 × 279 mm])
S041331 20
13 × 19 inches (330 × 483 mm) S041327 20
8 × 10 inches (203 × 254 mm) S041467 50
Letter (8.5 × 11 inches
[216 × 279 mm])
S041257 50
11 × 14 inches (279 × 356 mm) S041468 50
A3 (11.7 × 16.5 inches
[297 × 420 mm])
S041260 50
13 × 19 inches (330 × 483 mm) S041263 50
17 × 22 inches (432 × 559 mm) S042124 25
87
Paper Type Size Part number Sheet count
Epson Premium Presentation
Paper Matte
Letter (8.5 × 11 inches
[216 × 279 mm])
S041062 100
Legal (8.5 × 14 inches
[216 × 356 mm])
S041067 100
11 × 17 inches (279 × 432 mm) S041070 100
13 × 19 inches (330 × 483 mm) S041069 100
16.5 × 23.4
inches (420 × 594 mm)
S041079 30
17 × 22 inches (432 × 559 mm) S041171 100
Epson Proofing Paper White
Semimatte
13 × 19 inches (330 × 483 mm) S045115 100
13 inches (300 mm) × 100 feet
(30.5 m)
S042002 1 roll
17 inches (432 mm) × 100 feet
(30.5 m)
S042003 1 roll
24 inches (610 mm) × 100 feet
(30.5 m)
S042004 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S042005 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S042006 1 roll
Epson Standard Proofing Paper
Publication
13 inches (300 mm) × 100 feet
(30.5 m)
S041996 1 roll
17 inches (432 mm) × 100 feet
(30.5 m)
S041997 1 roll
24 inches (610 mm) × 100 feet
(30.5 m)
S041998 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S041999 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S042001 1 roll
88
Paper Type Size Part number Sheet count
Epson Standard Proofing Paper
Commercial
13 inches (300 mm) × 100 feet
(30.5 m)
S042144 1 roll
17 inches (432 mm) × 100 feet
(30.5 m)
S041997 1 roll
24 inches (610 mm) × 100 feet
(30.5 m)
S041998 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S041999 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S042001 1 roll
Epson Standard Proofing Paper
(240)
13 × 19 inches (330 × 483 mm) S045115 100
Epson Ultra Premium Photo Paper
Luster
Letter (8.5 × 11 inches
[216 × 279 mm])
S041405 50
A3 (11.7 × 16.5 inches
[297 × 420 mm])
S041406 50
13 × 19 inches (330 × 483 mm) S041407 50
13 × 19 inches (330 × 483 mm) S041604 100
17 × 22 inches (432 × 559 mm) S042084 25
13 inches (330 mm) × 32.8 feet
(10 m)
S041409 1 roll
Epson Ultra Premium Presentation
Paper Matte
Letter (8.5 × 11 inches
[216 × 279 mm])
S041341 50
A3 (11.7 × 16.5 inches
[297 × 420 mm])
S041343 50
13 × 19 inches (330 × 483 mm) S041339 50
13 × 19 inches (330 × 483 mm) S041605 100
17 × 22 inches (432 × 559 mm) S041908 100
Epson UltraSmooth Fine Art Paper 13 × 19 inches (330 × 483 mm) S041896 25
17 × 22 inches (432 × 559 mm) S041897 25
89
Paper Type Size Part number Sheet count
Epson Watercolor Paper Radiant
White
13 × 19 inches (330 × 483 mm) S041351 20
Epson Exhibition Canvas Matte 17 × 22 inches (432 × 559 mm) S045261 25
13 inches (330 mm) × 20 feet
(6.1 m)
S045255 1 roll
17 inches (432 mm) × 40 feet
(12.2 m)
S045256 1 roll
24 inches (610 mm) × 40 feet
(12.2 m)
S045257 1 roll
36 inches (914 mm) × 40 feet
(12.2 m)*
S045258 1 roll
44 inches (1118 mm) × 40 feet
(12.2 m)*
S045259 1 roll
Epson Exhibition Canvas Satin 13 inches (330 mm) × 20 feet
(6.1 m)
S045248 1 roll
17 inches (432 mm) × 40 feet
(12.2 m)
S045249 1 roll
24 inches (610 mm) × 40 feet
(12.2 m)
S045250 1 roll
36 inches (914 mm) × 40 feet
(12.2 m)*
S045251 1 roll
44 inches (1118 mm) × 40 feet
(12.2 m)*
S045252 1 roll
90
Paper Type Size Part number Sheet count
Epson Exhibition Canvas Gloss 13 inches (330 mm) × 20 feet
(6.1 m)
S045241 1 roll
17 inches (432 mm) × 40 feet
(12.2 m)
S045242 1 roll
24 inches (610 mm) × 40 feet
(12.2 m)
S045243 1 roll
36 inches (914 mm) × 40 feet
(12.2 m)*
S045244 1 roll
44 inches (1118 mm) × 40 feet
(12.2 m)*
S045245 1 roll
Epson Exhibition Fiber Paper 17 inches (432 mm) × 50 feet
(15.2 m)
S045188 1 roll
24 inches (610 mm) × 50 feet
(15.3 m)
S045189 1 roll
44 inches (1118 mm) × 50 feet
(15.3 m)*
S045190 1 roll
Epson Premium Glossy Photo
Paper (250)
16 inches (406 mm) × 100 feet
(30.5 m)
S041742 1 roll
24 inches (610 mm) × 100 feet
(30.5 m)
S041638 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S041639 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S041640 1 roll
Epson Premium Semigloss Photo
Paper (170)
24 inches (610 mm) × 100 feet
(30.5 m)
S041393 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S041394 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S041395 1 roll
91
Paper Type Size Part number Sheet count
Epson Premium Semimatte Photo
Paper (250)
16 inches (406 mm) × 100 feet
(30.5 m)
S042149 1 roll
24 inches (610 mm) × 100 feet
(30.5 m)
S042150 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S042151 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S042152 1 roll
Epson Premium Glossy Photo
Paper (170)
16.5 inches (419 mm) × 100 feet
(30.5 m)
S042076 1 roll
24 inches (610 mm) × 100 feet
(30.5 m)
S041390 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S041391 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S041392 1 roll
Epson Enhanced Matte Paper 16 inches (406 mm) × 100 feet
(30.5 m)
S041725 1 roll
24 inches (610 mm) × 100 feet
(30.5 m)
S041595 1 roll
36 inches (914 mm) × 100 feet
(30.5 m)*
S041596 1 roll
44 inches (1118 mm) × 100 feet
(30.5 m)*
S041597 1 roll
92
Paper Type Size Part number Sheet count
Epson Singleweight Matte Paper 17 inches (432 mm) × 132 feet
(40.2 m)
S041746 1 roll
24 inches (610 mm) × 132 feet
(40.2 m)
S041853 1 roll
36 inches (914 mm) × 132 feet
(40.2 m)*
S041854 1 roll
44 inches (1118 mm) × 132 feet
(40.2 m)
S041855 1 roll
Epson Doubleweight Matte Paper 24 inches (610 mm) × 82 feet
(25 m)
S041385 1 roll
36 inches (914 mm) × 82 feet
(25 m)*
S041386 1 roll
44 inches (1118 mm) × 82 feet
(25 m)*
S041387 1 roll
Epson Legacy Platine 17 inches (432 mm) × 50 feet
(15.2 m)
S450076 1 roll
24 inches (610 mm) × 50 feet
(15.3 m)
S450077 1 roll
44 inches (1118 mm) × 50 feet
(15.3 m)*
S450078 1 roll
Letter (8.5 × 11 inches
[216 × 279 mm])
S450079 25
13 × 19 inches (330 × 483 mm) S450080 25
17 × 22 inches (432 × 559 mm) S450081 25
93
Paper Type Size Part number Sheet count
Epson Legacy Fibre 17 inches (432 mm) × 50 feet
(15.2 m)
S450082 1 roll
24 inches (610 mm) × 50 feet
(15.3 m)
S450083 1 roll
44 inches (1118 mm) × 50 feet
(15.3 m)*
S450084 1 roll
Letter (8.5 × 11 inches
[216 × 279 mm])
S450085 25
13 × 19 inches (330 × 483 mm) S450086 25
17 × 22 inches (432 × 559 mm) S450087 25
Epson Legacy Etching 17 inches (432 mm) × 50 feet
(15.2 m)
S450088 1 roll
24 inches (610 mm) × 50 feet
(15.3 m)
S450089 1 roll
44 inches (1118 mm) × 50 feet
(15.3 m)*
S450090 1 roll
Letter (8.5 × 11 inches
[216 × 279 mm])
S450091 25
13 × 19 inches (330 × 483 mm) S450092 25
17 × 22 inches (432 × 559 mm) S450093 25
Epson Legacy Baryta 17 inches (432 mm) × 50 feet
(15.2 m)
S450094 1 roll
24 inches (610 mm) × 50 feet
(15.3 m)
S450095 1 roll
44 inches (1118 mm) × 50 feet
(15.3 m)*
S450096 1 roll
Letter (8.5 × 11 inches
[216 × 279 mm])
S450097 25
13 × 19 inches (330 × 483 mm) S450098 25
17 × 22 inches (432 × 559 mm) S450099 25
94
Paper Type Size Part number Sheet count
Epson Legacy Textured 17 inches (432 mm) × 50 feet
(15.2 m)
S450311 1 roll
24 inches (610 mm) × 50 feet
(15.3 m)
S450312 1 roll
44 inches (1118 mm) × 50 feet
(15.3 m)*
S450313 1 roll
Letter (8.5 × 11 inches
[216 × 279 mm])
S450308 25
13 × 19 inches (330 × 483 mm) S450309 25
17 × 22 inches (432 × 559 mm) S450310 25
* SureColor P9500 Series only
Parent topic: Media Handling
Borderless Paper Type Compatibility
You can print borderless photos on compatible paper types in compatible paper widths:
Examples of Borderless Paper Types
• Epson Singleweight Matte Paper
• Epson Doubleweight Matte Paper
• Epson Premium Glossy Photo Paper (250)
• Epson Premium Semigloss Photo Paper (170)
• Epson Premium Glossy Photo Paper (170)
• Epson Premium Semimatte Photo Paper (250)
• Epson Premium Luster Photo Paper (260)
Borderless Paper Widths
• 10 inches (254 mm)
• 11.8 inches (300 mm)
• 13 inches (330 mm)
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Printing from a Computer
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website. If you see a Software Update screen, select Enable automatic checking
and click OK. The update scans your system to see if you have the latest product software. Follow the
on-screen instructions.
Printing with Windows
Printing on a Mac
Printing with Windows
You can print with your product using any Windows application, as described in these sections.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Selecting Basic Print Settings - Windows
Selecting Print Layout Options - Windows
Selecting Additional Settings - Windows
Saving, Sharing, and Customizing the Printer Settings
Printing Your Document or Photo - Windows
Selecting Default Print Settings - Windows
Changing the Language of the Printer Software Screens
Changing Automatic Update Options
Parent topic: Printing from a Computer
Selecting Basic Print Settings - Windows
Select the basic settings for the photo or document you want to print.
1. Open a photo or document for printing.
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2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Preferences, Properties, Print Settings, or Printer Properties
to view your print settings.
You see the Main tab of your printer settings window:
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4. Select the Media Type setting that matches the paper you loaded.
Note: You can click Custom Settings to select a custom paper configuration.
5. If you are using non-Epson paper or media and you need to fine-tune its performance, select the
Media Type setting that is closest to the paper you loaded, click the Paper Config button, and
adjust the Color Density option as necessary.
6. Select a Color option:
• To print a color document or photo, select the Color setting.
• To print text and graphics in black or shades of gray, select the Advanced B&W Photo or Black
setting.
Note: The Black setting is available only when plain paper is selected as the Media Type.
7. For the Print Quality setting, select Quality, High Quality, or Max Quality (available with certain
media types only), or select Quality Options and choose the quality option that matches the print
quality you want to use.
8. Select Black Enhance Overcoat to print with darker tones of black.
Note: The Black Enhance Overcoat setting may not be available depending on the selected paper
type.
9. Select the desired color management option as the Mode setting.
10. Select the Source setting that matches the paper feeding method you are using.
11. Select the size of the paper you loaded as the Size setting.
Note: You can also select the User-Defined setting to create a custom paper size.
12. If you are printing on roll paper, click the Roll Paper Option button and adjust the settings as
necessary.
13. When Auto Cut is enabled, select the Save Roll Paper checkbox to have the printer cut the roll
paper at the end of the image as it is positioned on the page.
14. If you want to print a photo without borders, select Borderless.
Note: You must select a compatible borderless paper type and size to print without borders. Check
the borderless paper compatibility list for details.
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15. To see a preview of how your document or photo will print, select Print Preview. (The preview
appears after you click Print but before printing starts.)
16. To layout multiple print jobs for printing all at once, select Layout Manager.
Paper Configuration Options - Windows
Advanced B&W Photo Options - Windows
Print Quality Options - Windows
Color Management Options - Windows
Advanced Color Controls - Windows
Paper Source Options - Windows
Roll Paper Options - Windows
Using Layout Manager - Windows
Parent topic: Printing with Windows
Related references
Borderless Paper Type Compatibility
Related tasks
Printing Your Document or Photo - Windows
Paper Configuration Options - Windows
Select any of the available Paper Configuration options to fine-tune the quality of your print.
Color Density
Adjusts the ink saturation level.
Parent topic: Selecting Basic Print Settings - Windows
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Advanced B&W Photo Options - Windows
If you select Advanced B&W Photo as the Color option, you can easily produce neutral and toned
black-and-white prints. Whether your photo is color or grayscale, you can use this screening and color
management technology to create stunning black-and-white prints. Click Advanced and select any of
the available options. You can also use Black Enhanced Overcoat to print darker tones of black.
Color Toning
Adds tone (hue) to your black-and-white output. The default is Neutral, which provides a neutral tonal
scale print. You can also choose other popular presets such as Cool, Warm, and Sepia. Note that
the presets affect the target in the tone color circle.
Tone
Changes the entire tonal scale of your black-and-white output. While Darker is the default setting, you
may see better results if you choose Dark. The tone color circle adjusts the hue of your black-and-
white print. Click on any portion of the color wheel or enter corresponding values to customize the
tone (hue) to add to your print. The closer you select to the edge of the wheel, the more color you add.
Brightness
Adjusts the overall lightness and darkness of your image.
Contrast
Adjusts the difference between the light and dark areas of your image.
Shadow Tonality
Controls tonality only in the shadow areas of your image.
Highlight Tonality
Controls tonality only in the highlight areas of your image.
Max Optical Density
Adjusts the overall density or focus of the print. Create a soft focus print by lowering the density
setting.
Highlight Point Shift
Helps reduce gloss differential on glossy media by adding density to the highlights of your image.
Parent topic: Selecting Basic Print Settings - Windows
Print Quality Options - Windows
You can use the Speed/Quality slider to set the desired quality level and select any of the available Print
Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the
paper type and border setting you have chosen.
High Speed
Speeds up printing but may reduce print quality.
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Edge Smoothing
Smooths jagged edges in low-resolution images such as screen captures or images from the Web.
Finest Detail
Sharpens edges on vector-based data including text, graphics, and line art. (This setting does not
affect photographs.)
Note: Enabling Finest Detail may decrease the print speed.
Black Enhance Overcoat
Prints darker tones of black by overcoating the black ink with gray.
Note: Printing with Black Enhance Overcoat increases the edge margins. Select Quality Options >
Minimize Top Margin to reduce the size of the margins. This may lower print quality and may cause
paper that curls easily to rub against the print head.
Paper Edge Quality
Prevents images on the edge of the paper from appearing faint or scuffed but may increase the
margins.
Note: Selecting Paper Edge Quality will decrease the print speed.
Parent topic: Selecting Basic Print Settings - Windows
Color Management Options - Windows
You can adjust the Mode setting to fine-tune the colors in your printout or turn off color management in
your printer software.
EPSON Standard (sRGB)
Increases the contrast in images.
Note: This is the standard mode for most photos and documents when not using an ICC profile.
Adobe RGB
Matches image colors to the Adobe RGB color standard. Use this setting if your source file was
captured in Adobe RGB.
ICM
Automatically adjusts colors based on the printer’s ICC profile and the selected Media Type setting,
using the Image Color Matching system. Click the Advanced button to choose the input profile and
other settings.
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Note: In most cases, you get better results by applying color management in your application, rather
than in the printer driver.
Off (No Color Adjustment)
Turns off color management in your printer software so you can manage color using only your
application software.
Note: An ICC profile is required if color management is turned off.
Parent topic: Selecting Basic Print Settings - Windows
Advanced Color Controls - Windows
If you selected Custom as the Mode setting and Color Controls from the dropdown menu, you can
click the Advanced button to select detailed settings.
103
The Color Controls screen lets you specify values for adjusting brightness, contrast, saturation, and
individual Cyan, Magenta, and Yellow color tones. You can choose from two Printer Color Adjustment
modes and two Gamma settings, and use either a color circle or slide bar to adjust color.
Parent topic: Selecting Basic Print Settings - Windows
Paper Source Options - Windows
You can select any of the available options in the paper Source menu to print on the paper loaded in that
source.
Roll Paper
Selects roll paper loaded in the roll paper holder.
Roll Paper (Banner)
Selects roll paper loaded in the roll paper holder for a series of continuous images without any margin
space between them.
Sheet
Selects sheets of paper loaded in the sheet feeder.
Poster Board
Selects poster board or other thick media loaded in the cut sheet feed slot.
Parent topic: Selecting Basic Print Settings - Windows
Roll Paper Options - Windows
Select any of the available roll paper options.
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Note: Some settings may not be available, depending on the Roll Paper Option you selected for your
paper size.
Auto Cut options:
• Off: Select this option to cut your prints manually.
• Normal Cut: Creates a margin at the top and bottom of your image. These margins vary by media
type and may be changed from their defaults using custom media settings.
• Single Cut: Prints images within the same print job end-to-end with no gap between them. Borderless
images may overlap slightly.
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• Double Cut: Increases the space between each image and trims each print individually, providing the
cleanest edge with no image overlap for borderless printing.
Auto Rotate
Automatically positions the image or file to fit the roll paper. When Auto Rotate is selected, select the
width of the paper as the Roll Width setting.
Print Page Line
Prints lines between pages as a guide for manual cutting.
Parent topic: Selecting Basic Print Settings - Windows
106
Using Layout Manager - Windows
Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in
different applications onto one sheet of paper for printing.
107
You can also place the same print data multiple times as shown here.
108
You can place print data in different sizes and orientations to maximize media usage, as shown here.
109
You can place print data on roll paper as shown here.
1. Open the file you want to print in your application.
2. Select the print command in your application.
110
3. Select Layout Manager on the Main tab and choose an option for the Size setting that matches the
size of the document in your application.
Note: You select the size of the paper you are printing on in a later step.
4. Click OK and then click Print, if necessary.
The Layout Manager screen opens and displays one page in the layout.
5. Leave the Layout Manager screen open and repeat steps 1 to 4 to arrange additional print data. The
pages are added to the Layout Manager screen.
6. Do the following to arrange objects on the Layout Manager screen:
• Drag pages to move and resize them.
• Use the tool buttons and the Object menu to align and rotate pages.
111
• Resize and replace whole pages in the Preference or Arrangement Settings screens.
Note: See the Layout Manager screen help for details.
7. Click File > Properties, then select your print settings, including the size of the paper you are
printing on, on the Main tab.
8. Click the File menu on the Layout Manager screen and click Print.
Note: To save the current job to a file, click the File menu on the Layout Manager screen, save the
file, and close the Layout Manager screen. To open the saved file later for editing or reprinting, right-
click the printer icon in the Windows taskbar, click Layout Manager, and open the file.
Parent topic: Selecting Basic Print Settings - Windows
112
Selecting Print Layout Options - Windows
You can select a variety of sizing and layout options for your document or photo on the Page Layout tab.
• To change the orientation of your printed document or photo, select the Portrait or Landscape
checkbox.
• To rotate or flip the printed image, select the Rotate 180° or Mirror Image checkbox.
• To select multiple copies and their print order, select the Copies, Collate, and Reverse Order
options.
• To change the size of your printed document or photo, select the Reduce/Enlarge checkbox and
select sizing options.
• To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select
the Multi-Page checkbox and select the options you want.
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• To manage print jobs with the optional internal print server (if applicable), select the Hard Disk Unit
checkbox and select the options you want.
• To enlarge your image beyond the limits of your application program, select the Optimize
Enlargement checkbox.
Note: The driver can increase the image size up to 650% and decrease the output resolution to stay
within the pixel limitations. Depending on the resolution of the original image and the print size, you
may see reduced print quality.
• To print a color background on the page, select the Print Bckg Color checkbox and click Color
Settings to select the color you want to use.
• To print the time, date, and other information about your print job at the top or bottom of the page,
select the Job Settings checkbox and click Details to select the settings you want to use.
Reduce/Enlarge Options - Windows
Multi-Page Printing Options - Windows
Parent topic: Printing with Windows
Reduce/Enlarge Options - Windows
You can select any of the Reduce/Enlarge options to size your printed image.
Fit to Page
Sizes your printed image to fit on the paper you loaded and selected as the Output Paper setting.
Fit to Roll Paper Width
Sizes your printed image to fit the width of the roll paper you loaded.
Custom
Sizes your printed image by the percentage you select as the Scale to setting.
Parent topic: Selecting Print Layout Options - Windows
Multi-Page Printing Options - Windows
You can select these Multi-Page options to set up your multi-page print job.
N-up
Prints 2 (2-up) or 4 (4-up) pages on one sheet of paper.
Poster
Prints one image on multiple sheets of paper to create a large poster with or without borders. Click the
Settings button to select the layout and guideline options.
Parent topic: Selecting Print Layout Options - Windows
114
Selecting Additional Settings - Windows
You can run maintenance utilities and select additional settings that apply to all the print jobs you send to
your product.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
3. Click the Utility tab.
You see a window like this:
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4. Select any of the following options, as necessary:
• Nozzle Check to print a nozzle check pattern to check whether the print head nozzles are
clogged.
• Head Cleaning to clean the print head if you notice banding or gaps in your printouts.
• Epson Status Monitor 3 to check the printer's status.
• Monitoring Preferences to select the error notifications displayed on the Epson Status Monitor 3
screen, or add a shortcut to the utility in the Windows taskbar.
• Print Queue to display a list of all waiting print jobs, view information on the data waiting to be
printed, and delete or reprint the jobs.
• Language to select the language you want to use for the printer software screens.
• Speed and Progress to select various printing options.
• Menu Arrangement to arrange the Setting, Media Type, and Paper Size options by frequency of
use.
• Export or Import to save the print settings to a file or import them from a file. This is useful when
you want to select the same print settings on multiple computers.
• Epson Media Installer to create and manage custom paper configurations.
5. Click OK to close the printer software window.
Parent topic: Printing with Windows
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Related tasks
Creating Custom Paper Settings Using Epson Media Installer
Downloading Epson Media Settings
Checking Print Status - Windows
Checking Print Status - Mac
Saving, Sharing, and Customizing the Printer Settings
You can save groups of print settings or media settings so you can reuse them for future print jobs. You
can export these settings as a file so you can share them with other users. You can also edit the settings
displayed in the printer software screens.
Saving and Sharing Print Settings - Windows
116
Saving and Sharing Media Settings - Windows
Editing Print Setting Displays - Windows
Parent topic: Printing with Windows
Saving and Sharing Print Settings - Windows
You can save your print settings so you can use them for future print jobs.
1. Select the print settings you want to save.
2. Click Save/Del at the top of the Main or Page Layout tab in your printer software.
You see a window like this:
3. Verify that your settings are correct, enter a name for the group of settings in the Name field, and
click Save.
Note: If you need to delete a group of settings you have created, select the name of the group of
settings from the list and click Delete.
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4. Do the following as necessary:
• Select the name of the group of settings from the Select Setting list and use them to print.
• To export the settings, click Save/Del, select the name of the group of settings, click Export,
select a location, and enter a file name.
• To import a group of settings, click Save/Del, click Import, select the file you want to use, and
click Open. Then use the settings to print.
Parent topic: Saving, Sharing, and Customizing the Printer Settings
Saving and Sharing Media Settings - Windows
You can save and share settings you have selected for a particular media type so you can use them for
future print jobs.
1. Select the Media Settings you want to save on the Main tab, as necessary.
2. Click Custom Settings.
You see a window like this:
118
3. Verify that your settings are correct, enter a name for the media settings in the Name field, and click
Save.
Note: If you need to delete a group of settings you have created, select the name of the settings
from the list and click Delete.
4. Do the following as necessary:
• Select the name of a media setting as the Media Type setting and use it to print.
• To export the settings, click Custom Settings, select the name of the media settings, click
Export, select a location, and enter a file name.
• To import settings, click Custom Settings, select the name of the media settings, click Import,
select the file you want to use, and click Open. Then use these settings to print.
Parent topic: Saving, Sharing, and Customizing the Printer Settings
Editing Print Setting Displays - Windows
You can arrange the displayed print settings so you can easily select the settings you use most often.
1. Click the Utility tab in the printer software.
2. Select Menu Arrangement.
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You see this window:
3. Select the item you want to edit.
4. Order or group items in the List box as follows:
• To move and reorder items, drag and drop them in the list.
• To add a new group (folder), click Add Group.
• To delete a group (folder), select the group and click Delete Group.
• To hide a group, drag and drop it to Not Display.
Note: If you delete a group, the group folder is deleted but the items within the folder remain.
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5. Click Save.
Parent topic: Saving, Sharing, and Customizing the Printer Settings
Printing Your Document or Photo - Windows
Once you have selected your print settings, you are ready to save your settings and print.
1. Click OK to save your settings.
You see your application's Print window, such as this one:
2. Click OK or Print to start printing.
Checking Print Status - Windows
Parent topic: Printing with Windows
121
Checking Print Status - Windows
During printing, you see this window showing the progress of your print job. It allows you to control
printing and check ink cartridge status.
• To cancel printing, click Cancel.
• To see print jobs waiting to print, click Print Queue.
Parent topic: Printing Your Document or Photo - Windows
Selecting Default Print Settings - Windows
When you change your print settings in a program, the changes apply only while you are printing in that
program session. If you want to change the print settings you use in all your Windows programs, you can
select new default print settings.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
122
You see the printer settings window:
3. Select the print settings you want to use as defaults in all your Windows programs.
4. Click OK.
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
Parent topic: Printing with Windows
Related tasks
Selecting Basic Print Settings - Windows
Changing the Language of the Printer Software Screens
You can change the language used on the Windows printer software screens.
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1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
You see the printer settings window.
3. Click the Utility tab.
You see these options:
4. Select the language you want to use as the Language setting.
5. Click OK to close the printer software window.
The printer software screens appear in the language you selected the next time you access them.
Parent topic: Printing with Windows
124
Changing Automatic Update Options
Your printer software for Windows automatically checks for updates to the product software. You can
change how often the software checks for updates or disable this feature.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Software Update Settings.
You see this window:
3. Do one of the following:
• To change how often the software checks for updates, select a setting in the Check every menu.
• To disable the automatic update feature, select the Never option.
4. Click OK to exit.
Note: If you choose to disable the automatic update feature, you can check for updates manually.
Parent topic: Printing with Windows
Printing on a Mac
You can print with your product using any Mac printing program, as described in these sections.
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Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website.
Selecting Basic Print Settings - Mac
Selecting Roll Paper Settings - Mac
Selecting Paper Configuration Settings - Mac
Selecting Print Layout Options - Mac
Managing Color - Mac
Sizing Printed Images - Mac
Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Parent topic: Printing from a Computer
Selecting Basic Print Settings - Mac
Select the basic settings for the photo or document you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. Select your product as the Printer setting.
4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the
print window.
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You see the expanded printer settings window for your product:
Note: The print window may look different, depending on the Mac OS version and the application
you are using.
5. Select the Copies and Pages settings as necessary.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
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6. Select the size of the paper you loaded as the Paper Size setting.
• To print a borderless photo, select a paper size with a Borderless option.
• To print on roll paper, select a roll paper size or one with a Borderless option.
Note: For roll paper, make sure the maximum width of your photo is set to 24 or 44 inches to fit in
the width of your roll paper (set the margins to 0 in your application software).
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the
pop-up menu and selecting a scaling option.
7. Choose portrait or landscape as the Orientation setting.
8. Select any application-specific settings that appear on the screen, such as those shown in the image
above for the Preview application.
9. Select Printer Settings from the pop-up menu.
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Note: In certain programs, you may need to select Advanced before you can select Printer
Settings. For more information about printer settings, click the ? button.
You see these settings:
10. Select the type of paper you loaded as the Media Type setting.
Note: The setting may not exactly match the name of your paper. Check the media type settings list
for details.
11. Select one of the following as the Color setting:
• Select Color for any type of photographic printing.
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• Select Advanced B&W Photo to print black-and-white photos on certain types of photo paper.
See the list of Advanced B&W Photo options for details. If your paper type does not support this
option, print black-and-white photos using the Color setting.
• Select Black/Grayscale when using plain paper.
12. Select one of the following as the Color Mode setting:
• EPSON Standard (sRGB): Increases the contrast in images. Click the Advanced Color Settings
tab to use advanced color controls.
• Adobe RGB: Matches image colors to the Adobe RGB color standard. Use this setting if your
source file was captured in Adobe RGB. Click the Advanced Color Settings tab to use advanced
color controls.
• Off (No Color Adjustment): Turns off color management in your printer software so you can
manage color using only your application software.
Note: If desired, you can instead use ColorSync to manage colors. In most cases, you get better
results by applying color management in your application, rather than in the printer driver.
13. Select any of the available print options.
Advanced Color Settings - Mac
Print Quality Settings - Mac
Print Options - Mac
Parent topic: Printing on a Mac
Related tasks
Selecting Roll Paper Settings - Mac
Advanced Color Settings - Mac
When you click the Advanced Color Settings tab, you see one of the screens below depending on the
Color setting you selected.
• Color
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You can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta,
and Yellow color tones.
• Advanced B&W Photo
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You can select any of the available options.
Color Toning
Adds tone (hue) to your black-and-white output. The default is Neutral, which provides a neutral tonal
scale print. You can also choose other popular presets such as Cool, Warm, and Sepia. Note that
the presets affect the target in the tone color circle.
Tone
Changes the entire tonal scale of your black-and-white output. While Darker is the default setting, you
may see better results if you choose Dark. The tone color circle adjusts the hue of your black-and-
white print. Click on any portion of the color wheel or enter corresponding values to customize the
tone (hue) to add to your print. The closer you select to the edge of the wheel, the more color you add.
Brightness
Adjusts the overall lightness and darkness of your image.
Contrast
Adjusts the difference between the light and dark areas of the overall image.
Shadow Tonality
Controls tonality only in the shadow areas of your image.
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Highlight Tonality
Controls tonality only in the highlight areas of your image.
Max Optical Density
Adjusts the overall density or focus of the print. Create a soft focus print by lowering the density
setting.
Highlight Point Shift
Helps reduce gloss differential on glossy media by adding density to the highlights of your image.
Parent topic: Selecting Basic Print Settings - Mac
Print Quality Settings - Mac
You can select any of the Print Quality settings to fine-tune the quality of your print. Some settings may
be unavailable, depending on the paper type and border setting you have chosen.
Quality
For photos and graphics with good quality and print speed.
High Quality
For photos and graphics with high print quality.
Max Quality
For the maximum print quality, but the slowest print speed.
Parent topic: Selecting Basic Print Settings - Mac
Print Options - Mac
You can select any of the print options to customize your print. Some options may be unavailable,
depending on other settings you have chosen.
Black Enhance Overcoat
Prints darker tones of black by overcoating the black ink with gray.
Note: Printing with Black Enhance Overcoat increases the edge margins. Select Quality Options >
Minimize Top Margin to reduce the size of the margins. This may lower print quality and may cause
paper that curls easily to rub against the print head.
High Speed
Speeds up printing but may reduce print quality.
Finest Detail
Sharpens edges on vector-based data including text, graphics, and line art. (This setting does not
affect photographs.)
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Note: Enabling Finest Detail may decrease the print speed.
Parent topic: Selecting Basic Print Settings - Mac
Selecting Roll Paper Settings - Mac
To print on roll paper, you select the roll paper size and roll paper options from the Printer Settings
menu.
1. Select Manage Custom Sizes as the Paper Size setting.
2. Click +, double-click Untitled, and enter a name for your roll paper size.
3. Enter the width of the roll paper image as the Width setting.
Note: Make sure your image fits within the width of your roll paper.
4. Enter the length of your roll paper image as the Height setting.
Note: Select your product from the Non-Printable Area menu to automatically select the largest
paper size for your product.
5. Set the margin setting to 0.
6. Click OK.
7. Select your new custom roll paper size as the Paper Size setting.
8. Select Roll Paper Settings.
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You see this window:
Note: Some settings may not be available, depending on the Roll Paper option you selected for your
Paper Size.
9. Select one of the following Auto Cut Settings:
• Off: Select this option to cut your prints manually.
• Normal Cut: Creates a margin and the top and bottom of your image.
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• Single Cut: Prints images end-to-end with no gap between them. Borderless images may overlap
slightly.
• Double Cut: Increases the space between each image and trims each print individually, providing
the cleanest edge for borderless printing.
10. Select the following settings as necessary:
• Select the Auto Rotate checkbox and select the roll paper width to fit the images to the paper
size.
• Select the Print Page Line checkbox to print trim lines around images when you select a banner
paper size.
• Click Save Roll Paper to minimize the amount of blank paper wasted when you print on banner
paper.
• Adjust the amount of image expansion when printing borderless images.
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Note: This option is available only when you choose a Paper Size setting with a Borderless
option.
11. Click Print.
Parent topic: Printing on a Mac
Related references
Borderless Paper Type Compatibility
Selecting Paper Configuration Settings - Mac
If you are using non-Epson media and need to fine-tune its print quality, select Advanced Media
Control from the pop-up menu.
Note: Before adjusting the Color Density setting, select the Media Type setting that is closest to the
paper you are using.
Parent topic: Printing on a Mac
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Selecting Print Layout Options - Mac
You can select a variety of layout options by selecting Layout from the pop-up menu on the print
window.
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet
pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.
Parent topic: Printing on a Mac
Managing Color - Mac
You can adjust the Color Matching settings to fine-tune the colors in your printout, or turn off color
management in your printer software.
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1. Select Color Matching from the pop-up menu in the print window.
2. Select one of the available options.
Color Matching Options - Mac
Parent topic: Printing on a Mac
Color Matching Options - Mac
You can select from these settings on the Color Matching menu.
ColorSync
Prints using standard color profiles for your product and paper to help match image colors.
EPSON Color Controls
Lets you manage color using controls in your printer software or turn off color management.
Parent topic: Managing Color - Mac
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Sizing Printed Images - Mac
You can adjust the size of the image as you print it by selecting Paper Handling from the pop-up menu
on the Print window.
• To collate multiple copies into sets of documents, select the Collate pages checkbox.
• To print only selected pages in a multi-page document, select an option from the Pages to Print pop-
up menu.
• To adjust the order in which pages are printed, select an option from the Page Order pop-up menu.
• To scale the image to fit on a specific paper size, select the Scale to fit paper size checkbox and
select a paper size from the Destination Paper Size pop-up menu.
• To restrict scaling of the image to reduced sizing, select the Scale down only checkbox. (Deselect
this checkbox when enlarging the image.)
Parent topic: Printing on a Mac
Selecting Printing Preferences - Mac
You can select printing preferences that apply to all the print jobs you send to your product.
1. In the Apple menu or the Dock, select System Preferences.
2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options
& Supplies.
3. Select Options.
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You see a screen like this:
4. Select any of the available printing options.
5. Click OK.
Printing Preferences - Mac
Parent topic: Printing on a Mac
Printing Preferences - Mac
You can select from these settings on the Options tab.
Processed by printer
Lets the printer perform halftone processing.
Acquire printer information automatically
Ensures that the paper size and paper type settings are automatically updated if paper is loaded or
changed after closing the print window.
Maintenance Call Notification
Alerts you if the maintenance tanks are nearing capacity or need to be replaced.
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Warning Notifications
Lets you choose whether or not to receive warning notifications from the printer software for various
operating conditions.
Establish bidirectional communication
Allows the product to communicate with the computer. Do not change the default setting unless you
experience issues when using a shared printing pool.
Default media type
Select the Media Type that you want to use as the default in the printer driver.
Parent topic: Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Once you have selected your print settings, you are ready to print.
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You see the print status window:
2. Select the following options as necessary for your Mac OS version:
• To cancel printing, click the print job and click or Delete.
• To pause a print job, click the print job and click or Hold. To resume a print job, click the
paused print job and click or Resume.
• To pause printing for all queued print jobs, click Pause or Pause Printer.
• To display other printer information, click Settings or Supply Levels.
Parent topic: Printing Your Document or Photo - Mac
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Using the Control Panel Menus
Follow the instructions in these sections to access the printer menu system and select settings.
Accessing the Printer's Menus
Paper Setting Menu
Basic Settings Menu
Printer Settings Menu
Network Settings Menu
System Administration Menu
Maintenance Menu
Status Menu
Accessing the Printer's Menus
You can use the printer menus to adjust the settings that control how your printer works.
1. Press the home button, if necessary.
2. Select Menu.
You see this screen:
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3. Press the up or down arrow to scroll through the menus, or swipe up or down on the LCD screen.
Note: To return to the previous screen, press the left arrow.
4. Press the up or down arrow to move through the settings, or swipe up or down on the LCD screen.
5. To select a setting, press the setting name. You can also select a setting to toggle it on or off, as
shown below.
6. When you finish changing settings on a menu, press the left arrow to return to the previous menu or
press the home button to exit the menu system.
Parent topic: Using the Control Panel Menus
Paper Setting Menu
Select Paper Setting to customize paper options.
Roll Paper menu
Setting Options Description
Remove — Rewinds the loaded roll paper until it is
ejected from the paper feeder
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Setting Options Description
Feed/Cut Paper Backward
Forward
Cut
Moves the paper backward or forward, or cuts
it using the built-in cutter
Prepare for take-up — Readies the auto take-up reel to accept roll
paper. Only available if the auto take-up reel
is installed.
Print Adjustments Paper Feed Adjust Select Quality First to automatically adjust
the paper feed for image quality
Select Length Accuracy First if you are
printing images that require more precise
dimensions and length, such as CAD files
Print Head Alignment Select Uni-D Alignment to align the print
head for uni-directional printing
Select Bi-D Alignment to align the print head
for bi-directional printing
For each alignment setting, select the
following:
• Select Auto to automatically align the print
head
• Select Manual if an error appears during
automatic alignment or if you are not
satisfied with the results of the automatic
alignment
Automatic alignment takes 9 to 35 minutes,
depending on the selected alignment type
Advanced Paper Settings Various options See the Advanced Paper Settings table
below
Remaining Amount
Management
Remaining Amount
Management
Select On to display and record the amount of
remaining roll paper
Remaining Amount Select the amount of roll paper remaining
Remaining Alert Select the amount of remaining roll paper
before a warning is displayed
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Setting Options Description
Change Paper Type/Paper
Width
Paper Type Select a paper category and paper type
Paper Width Select the width of the loaded paper, or select
User-Defined if the width is not listed (only
available for custom paper types when Paper
Size Check is disabled)
Advanced Paper Settings menu (in the Roll Paper menu)
Setting Options Description
Confirm ICC Profile — Displays the ICC profile name; available when
you connect the optional PostScript print
server and select a custom paper type
Confirm Color Density — Displays the color density; available when you
connect the optional PostScript print server
and select a custom paper type
Paper Thickness 0.01 to 1.50 mm or
0.4 to 59.1 mil
Select the thickness of the roll paper;
displayed when using a custom paper type
Platen Gap Auto
1.2
1.6
1.9
2.1
2.4
Select the distance between the print head
and the paper; displayed when using a
custom paper type
Top Margin 3 mm
15 mm
20 mm
45 mm
Select the margin for the leading edge of the
printed image.
Depending on the paper type and printing
environment, colors may be uneven near the
leading edge if the margin is small.
Bottom Margin 3 mm
15 mm
Select the margin for the trailing edge of the
printed image
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Setting Options Description
Margin Between Pages Standard
6 mm
30 mm
65 mm
The Standard margins between pages are 15
mm for the top and bottom.
For the following paper types, the Standard
top and bottom margins are 20 mm:
• Epson Premium Glossy Photo Paper (250)
• Epson Premium Semigloss Photo Paper
(250)
• Epson Premium Luster Photo Paper (260)
• Epson Premium Semimatte Photo Paper
(250)
For Epson UltraSmooth Fine Art Paper, the
Standard top margin is 45 mm.
Select a different value as necessary.
Left and right margins are always 3 mm,
except when printing a borderless image.
Paper Suction –4 to +3 Select to adjust the printer's suction setting;
choose lower values for thinner papers
Back Tension Standard
High
Extra High
Select to adjust the paper feeding tension;
choose High or Extra High if paper wrinkles
during printing
Drying Time Drying Time per Pass Select from 0 to 10 seconds for the amount of
time the print head pauses to allow drying
after each pass
Drying Time per Page Select from 0 to 60 minutes for the amount of
time the printer pauses to allow drying after
each page is printed
Paper Size Check On
Off
Select On to detect the paper width when
paper is loaded.
Select Off if a paper setting error occurs when
paper is correctly loaded. This allows you to
set the paper width before feeding the paper.
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Setting Options Description
Auto Cut Follow Paper Source
Settings
Never Cut
Select Follow Paper Source Settings to
follow the cut settings in Printer Settings >
Paper Source Settings > Roll Paper Setup
> Cut Settings, or select Never Cut to cut
paper manually
Skew Reduction On
Off
Select On to enable paper skew reduction
Roll Core Diameter 2inch
3inch
Select the paper core size for the loaded roll
paper
Lateral Feed Adjustment On
Off
Select On to correct differences between the
left and right sides of the paper feed
Paper Eject Roller Auto
Use
Do Not Use
Select to control the paper ejection roller;
select Auto to use the roller automatically
depending on the type of Epson paper; select
Use to always use the roller to eject paper;
select Do Not Use when you are concerned
about damaging the print surface
Paper Feed Offset –1.0 to 1.53% Select the amount of offset necessary to
reduce banding on uneven color in printouts;
displayed when using a custom paper type.
Restore Default Settings — Restores advanced paper settings to their
default values; not available with custom
paper types
Caution: If the Paper Size Check setting is set to Off, the printer may print beyond the edges of the
paper, causing ink to get on the printer.
Cut Sheet menu
Setting Options Description
Remove — Ejects the loaded cut sheet
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Setting Options Description
Print Adjustments Paper Feed Adjust Select Quality First to automatically adjust
the paper feed for image quality
Select Length Accuracy First if you are
printing images that require more precise
dimensions and length, such as CAD files
Print Head Alignment Select Uni-D Alignment to align the print
head for uni-directional printing
Select Bi-D Alignment to align the print head
for bi-directional printing
For each alignment setting, select the
following:
• Select Auto to automatically align the print
head
• Select Manual if an error appears during
automatic alignment or if you are not
satisfied with the results of the automatic
alignment
Automatic alignment takes 9 to 35 minutes,
depending on the selected alignment type
Advanced Paper Settings Various options See the Advanced Paper Settings table
below
Change Paper Type/Paper
Size
Paper Type Select a paper category and paper type
Paper Size Select a paper size or select User-Defined if
your desired size is not listed
Advanced Paper Settings menu [in the Cut Sheet menu]
Setting Options Description
Check ICC Profile Name — Displays the ICC profile name; available when
you connect the optional PostScript print
server and select a custom paper type
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Setting Options Description
Check Color Density — Displays the color density; available when you
connect the optional PostScript print server
and select a custom paper type
Thickness 0.01 to 1.50 mm or
0.4 to 59.1 mil
Sets the thickness of the paper; displayed
when using a custom paper type
Platen Gap Auto
1.2
1.6
1.9
2.1
2.4
Select the distance between the print head
and the paper; displayed when using a
custom paper type
Paper Suction –4 to +3 Select to adjust the printer's suction setting;
choose lower values for thinner papers
Drying Time Drying Time per Pass Select from 0 to 10 seconds for the amount of
time the print head pauses to allow drying
after each pass
Drying Time per Page Select from 0 to 60 minutes for the amount of
time the printer pauses to allow drying after
each page is printed
Paper Size Check On
Off
Select On to detect the paper width when
paper is loaded.
Select Off if a paper setting error occurs when
paper is correctly loaded.
Skew Reduction On
Off
Select On to enable paper skew reduction
Paper Eject Roller Auto
Use
Do Not Use
Select to control the paper ejection roller;
select Auto to use the roller automatically
depending on the type of Epson paper; select
Use to always use the roller to eject paper;
select Do Not Use when you are concerned
about damaging the print surface
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Setting Options Description
Paper Feed Offset –1.0 to 1.53% Select the amount of offset necessary to
reduce banding on uneven color in printouts;
displayed when using a custom paper type.
Restore Default Settings — Restores advanced media settings to their
default values; not available with custom
paper types
Caution: If the Paper Size Check setting is set to Off, the printer may print beyond the edges of the
paper, causing ink to get on the printer.
Poster Board menu
Setting Options Description
Remove — Ejects the loaded poster board
Print Adjustments Paper Feed Adjust Select Image Accuracy First to automatically
adjust the paper feed for image quality
Select Length Accuracy First if you are
printing images that emphasize dimensions
and length such as CAD files.
Print Head Alignment Select Uni-D Alignment to align the print
head for uni-directional printing
Select Bi-D Alignment to align the print head
for bi-directional printing
For each alignment setting, you can select
automatic or manual alignment.
Select Auto to automatically align the print
head
Select Manual if an error appears during
automatic alignment or if you are not satisfied
with the results of the automatic alignment
Note: The automatic alignment takes 9 to 35
minutes, based on the selected alignment
type.
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Setting Options Description
Advanced Paper Settings Various options See the Advanced Paper Setting table
below
Change Paper Type/Paper
Size
Media Type Select a paper category and paper type
Paper Size Select a paper size or select User-Defined if
your desired size is not listed
Advanced Paper Settings menu (in the Poster Board menu)
Setting Options Description
Check ICC Profile Name — Displays the ICC profile name; available when
you connect the optional PostScript print
server and select a custom paper type
Check Color Density — Displays the color density; available when you
connect the optional PostScript print server
and select a custom paper type
Thickness 0.01 – 1.50 mm Sets the thickness of the paper; displayed for
custom paper settings
Paper Suction –4 to +3 Select to adjust the printer's suction setting;
choose lower values for thinner papers
Drying Time Drying Time per Pass Select from 0 to 10 seconds for the amount of
time the print head pauses to allow drying
after each pass
Drying Time per Page Select from 0 to 60 minutes for the amount of
time the printer pauses to allow drying after
each page is printed
Paper Size Check On
Off
Select On to detect the paper width when
paper is loaded.
Select Off if a paper setting error occurs when
paper is correctly loaded.
Skew Reduction On
Off
Select On to enable paper skew reduction
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Setting Options Description
Paper Feed Offset -1.0 to 1.53% Select the amount of offset necessary to
reduce banding on uneven color in printouts;
displayed when using a custom paper type.
Restore Default Settings — Restores advanced media settings to their
default values; not available with custom
paper types
Caution: If the Paper Size Check setting is set to Off, the printer may print beyond the edges of the
paper, causing ink to get on the printer.
Parent topic: Using the Control Panel Menus
Basic Settings Menu
Select Menu > General Settings > Basic Settings to customize various display and power settings.
Setting Options Description
LCD Brightness 1 to 9 Adjusts LCD screen brightness
Sounds Button Press Adjusts the volume of control panel
sounds
Paper Set Adjusts the volume of load paper
alerts
Completion Notice Adjusts the volume of print completion
notification
Error Notice Adjusts the volume of error
notifications
Sound Type Adjusts the type of control panel
sounds
Inside Light Auto
Manual
Adjusts the behavior of the internal
light. Set to Auto to turn the light on
when a print job is running. Select
Manual to use the icon on the LCD
screen to turn the light on or off.
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Setting Options Description
Alert Lamp Notice On
Off
Enables or disables the alert lamp
notice
Sleep Timer 1 to 60 minutes Selects the amount of time before the
printer enters sleep mode
Power Off Timer Various times
Off
Selects the amount of time before the
printer turns off automatically
Circuit Breaker Interlock
Startup
On
Off
Selects whether to turn the printer on
or off when the circuit breaker switch is
turned on
Date/Time Settings Date/Time Enters the date and time
Daylight Savings Time Select whether daylight savings is
active. If your area does not observe
daylight savings time, choose Winter.
Time Difference Sets the time difference for
coordinated universal time (UTC)
Language Various languages Selects the language used on the LCD
screen
Screen Customization Background Color Changes the color of the Home screen
Print Screen Switches the Home screen between
Simple and Professional mode
Operation Time Out On
Off
Select On to return to the Home
screen after 90 seconds of inactivity
Keyboard Various Sets the keyboard layout
Length Unit m
ft/in
Selects the unit of length displayed on
the LCD screen
Default Screen (Jobs/Status) Job Status
Log
Printer Status
Selects the information shown by
default on the Status screen
Job Status is available only if the
optional print server is connected.
156
Parent topic: Using the Control Panel Menus
Printer Settings Menu
Select Menu > General Settings > Printer Settings to customize paper and printing options.
Setting Options Description
Paper Source Settings Various options See the Paper Source Settings table below
Custom Paper Setting 1 to 30 See the Custom Paper Setting table below
Auto Cleaning On
Off
Select the option to automatically perform a
print head check and cleaning when the
printer turns on and before printing; selecting
Off disables the print head checking and
automatic cleaning
Standard
Custom Sets the timing and frequency of automatic
cleaning
Nozzle Check Schedule: Sets whether to
perform a nozzle check during printing or only
after printing has finished
Nozzle Check Sensitivity: Adjusts the
number of clogged nozzles that trigger a
cleaning cycle
Nozzle Check Result Notice: Sets whether
the printer reports if there are still clogged
nozzles after automatic cleaning
Printing Language USB
Network
Select the printing language to use for each
connection mode (available only when the
optional PostScript print server is connected)
Auto: select for most printing situations
PS3: select if PS3 print data does not
automatically switch the printing mode
PS Settings Various options See the PS Settings table below
Print Nozzle Check Pattern
During Print
Every Pages
Off
Sets whether to print a nozzle check pattern
before the printer prints each page
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Setting Options Description
Store Held Job On
Off
Select On to hold print jobs when an error
occurs. Held jobs can be resumed by
selecting the Information icon > Job Status
menu. Available only when the optional print
server is connected
PC Connection via USB Enable
Disable
Select whether to Enable or Disable access
to the printer from a USB-connected computer
USB I/F Timeout Setting 20 to 600 seconds Specifies the length of time before ending
communication from a USB-connected
computer; available only when the optional
print server is connected
Paper Source Settings
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Setting Options Description
Roll Paper Setup Auto Loading Automatically feeds roll paper into the printer
Cut Settings
Auto Cut Automatically cuts the roll paper after printing
Print Cutting Guideline Select On to print cut lines on roll paper (if
Auto Cut is turned off)
Wait for Cut Between
Pages
Select On to pause before cutting pages after
printing
Cut for Borderless Print Select Two Cuts to insert a margin and cut
twice between pages; or One Cut to cut once
between pages
Quick Cut Select On to cut once between pages while
the next page is still printing
Cut Mode Select Quiet to reduce the speed and noise
when cutting paper
Refresh Margin Select On to automatically remove ink stains
from a previous borderless print by trimming
the leading edge of the paper
Roll End Option Selects the action when roll paper runs out
and you load more paper.
Continue: Prints the remaining data
Stop Printing: Does not print the remaining
data
Reprint: Restarts the print job from the
beginning; available if the optional print server
is connected
Take-up After Cut Stores the print on the Auto Take-up Reel (if
installed) after cutting it off the roll
Error Notice Paper Size Notice
Paper Type Notice
Detect Paper
Meandering
Select On to display an error message when
the output size or paper type settings differ
between the driver and printer, or if the paper
is skewed
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Setting Options Description
Platen Gap Offset Standard
Wide
Wider
Widest
Adjusts the distance between the print head
and the paper
Custom Paper Setting
You can select individual paper settings for each registered custom paper setting (01 to 30).
Note: You cannot change individual paper settings for custom paper settings registered through the
driver or other software.
Setting Options Description
Change Name — Use the on-screen keyboard to enter a name
for the custom paper setting (this name is
displayed in the Paper Type list)
Change Reference Paper Various options Select the media type for the paper closest to
the one you are using
Advanced Paper Settings options
Check ICC Profile Name — Displays the ICC profile name; available when
the optional PostScript print server is
connected
Check Color Density — Displays the color density; available when the
optional PostScript print server is connected
Thickness 0.01 to 1.50 mm or
0.4 to 59.1 mil
Select the thickness of the roll paper;
displayed when using a custom paper type
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Setting Options Description
Platen Gap Auto
1.2
1.6
1.9
2.1
2.4
Select the distance between the print head
and the paper; displayed when using a
custom paper type
Top Margin 3 mm
15 mm
20 mm
45 mm
Select the margin for the leading edge of the
printed image
Depending on the paper type and printing
environment, colors may be uneven near the
leading edge if the margin is small.
Bottom Margin 3 mm
15 mm
Select the margin for the trailing edge of the
printed image
Margin Between Pages Standard
6 mm
30 mm
65 mm
The Standard margins between pages are 15
mm for the top and bottom.
For the following paper types, the Standard
top and bottom margins are 20 mm:
• Epson Premium Glossy Photo Paper (250)
• Epson Premium Semigloss Photo Paper
(250)
• Epson Premium Luster Photo Paper (260)
• Epson Premium Semimatte Photo Paper
(250)
For Epson UltraSmooth Fine Art Paper, the
Standard top margin is 45 mm.
Select a different value as necessary.
Left and right margins are always 3 mm,
except when printing a borderless image.
Paper Suction –4 to +3 Select to adjust the printer's suction setting;
choose lower values for thinner papers
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Setting Options Description
Back Tension Standard
High
Extra High
Select High or Extra High if paper wrinkles
during printing
Drying Time Drying Time per Pass Select from 0 to 10 seconds for the amount of
time the print head pauses to allow drying
after each pass
Drying Time per Page Select from 0 to 60 minutes for the amount of
time the printer pauses to allow drying after
each page is printed
Paper Size Check On
Off
Select On to detect the paper width when
paper is loaded.
Select Off if a paper setting error occurs when
paper is correctly loaded.
Note: If this setting is set to Off, the printer
may print beyond the edges of the paper,
causing ink to get on the printer.
Auto Cut Follow Paper Source
Settings
Never Cut
Select Follow Paper Source Settings to
automatically cut roll paper after each page is
printed depending on the paper source
settings, or select Never Cut to cut paper
manually
Skew Reduction On
Off
Select On to enable paper skew reduction
Roll Core Diameter 2-inch
3-inch
Sets the paper core size for the loaded roll
paper
Lateral Feed Adjustment On
Off
Corrects differences between the left and right
of the paper feed
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Setting Options Description
Paper Eject Roller Auto
Use
Do Not Use
Presses down on paper as it is ejected. Select
Use if the print head strikes the paper. If you
are printing on glossy paper, select Do Not
Use to avoid damaging the paper surface.
Paper Feed Offset –1.0 to 1.53% Select the amount of offset necessary to
reduce banding on uneven color in printouts;
displayed when using a custom paper type.
PS Settings
Adjust these settings as necessary when printing PostScript data; available only when the optional
PostScript Print Server is connected.
Setting Options Description
Version — Displays the PostScript/PDF version
Output Size Various sizes Select the size of the output paper
Margin Options Normal Does not adjust margins for the print job
Clip By Margins Adds the value selected for the page margin
inside the hard clip area of the PS command
in the data, or the size selected for the base
output size
Add Margins Auto: Adds the value selected for the page
margin outside the hard clip area of the PS
command in the data
Otherwise, adds the value selected for the
page margin outside the size selected for the
base output size (when set to a standard size)
Quality Speed
Normal
Fine
Adjusts the speed and quality of the output
Color Mode Color
Black/White
Select the color in which you want to print
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Setting Options Description
CMYK Simulation — Selects the CMYK colors you want to simulate
when reproducing CMYK ink colors for an
offset printer
RGB Source Various options Selects the RGB color definition to simulate
when printing RGB data
Rendering Intent Various options Selects how to convert color spaces for
various simulations
Black Point Compensation On
Off
Set to Off to darken shadows when converting
from a wide color space to a narrow color
space
Auto Rotate On
Off
Automatically rotates print data 90 ° to the right
based on image size and paper width
Cache to Hard Disk On
Off
Select On if the print head stops frequently
during PostScript printing
Save to HDD Print and Save
Print Only
Save Only
Select if and how you want to save data for
PostScript print jobs.
PS Error Sheet On
Off
Prints the error message when a PostScript
error occurs
Optimize Edge Quality On
Off
Improves image quality at the edges of your
print. Reduces print speed and increases the
margin on the leading edge by 1.4 inches (35
mm).
PDF Rendering Level Levels 1 to 5 Lower the setting level to correct PDF printing
errors
Clear All Settings — Restores the PS Settings to their default
values
Parent topic: Using the Control Panel Menus
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Network Settings Menu
Select Menu > General Settings > Network Settings to configure your printer's network settings.
Setting Options Description
Network Status Wired LAN Status Displays current communication status and
connection settings
Print Status Sheet Prints the current network connection
information
Connection Check — Displays the network status and lets you print
a connection check report.
Advanced — Displays advanced information, such as
TCP/IP settings. You can enable or disable
other network settings.
Parent topic: Using the Control Panel Menus
System Administration Menu
Select Menu > General Settings > System Administration to configure security settings and update
firmware.
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Setting Options Description
Security Settings Admin Settings Lets you add or change the
administrator password
If you choose to add a password,
set the Lock Setting to On to
enable password entry for certain
features and settings.
Password Encryption Encrypts the administrator
password. The printer will restart
to apply the setting.
Caution: Do not turn the power
off while the printer is restarting
or you may damage your data
and lose any printer settings you
have selected. You will need to
set the password again.
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Setting Options Description
Format Hard Disk Non-Secure (Quick)
Secure (Quick)
Secure (Sanitizing)
Deletes all information from the
optional print server.
Non-Secure (Quick): Deletes file
management information for data
on the hard disk. Select this
option when you want to use the
printer with a hard disk that has
been used with other printers.
Secure (Quick): Overwrites the
entire hard disk with a random
character pattern. However, it is
possible that data could be
recovered using a dedicated data
recovery tool.
Secure (Sanitizing): Overwrites
data on the hard disk with
random 00/FF data, and then
checks it using an algorithm
based on the U.S Department of
Defense standard (DoD5220-
22m). Select this option when
you need to erase confidential
data.
Restore Default Settings Network Settings Select Yes to restore all network
settings to their defaults
Clear All Data and Settings Select Yes to restore all settings
to their defaults (except
date/time, length unit, and
language settings)
Parent topic: Using the Control Panel Menus
Maintenance Menu
Select Menu > Maintenance to run nozzle checks, cleaning cycles, and other maintenance operations.
Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.
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Setting Description
Print Head Nozzle Check Prints a nozzle check pattern so you can check for clogged
nozzles
Head Cleaning Perform if the nozzle check pattern has faint or missing areas
Power Cleaning Perform if the nozzle check pattern still has faint or missing
areas after performing a head cleaning several times
Remove Paper Removes any scraps of paper that remain inside the printer
Ink Cartridge(s) Replacement Moves the print head to the correct position so you can
replace ink cartridges. Displays the ink cartridge replacement
procedure.
Replace Maintenance Box Displays the maintenance box replacement procedure
Replace Cutter Displays the cutter replacement procedure
Adjust Cut Position Shifts the position of the cut line
SProofer Setting Displayed when the optional SpectroProofer is installed
Cleaning the Maintenance Parts Moves the print head to the cleaning position for manual
cleaning and displays instructions on the LCD screen
Keeping/Transporting Preparation Discharges the ink and turns the printer off
Keeping Preparation: Discharges ink to prevent freezing
during storage
Personal Transport Preparation: Discharges ink to prevent
leaking during transportation
Parent topic: Using the Control Panel Menus
Related tasks
Replacing the Cutter
Replacing the Borderless Pads
Moving or Transporting Your Product
Cleaning the Platen and Borderless Pad Edges
Wiping the Print Head
Cleaning the Print Head Cap Area
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using the Product Control Panel
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Running a Power Cleaning Using the Product Control Panel
Aligning the Print Head Automatically Using the Product Control Panel
Aligning the Print Head Manually Using the Product Control Panel
Status Menu
Select Menu > Status to view current printer and network settings.
Setting Options Description
Firmware Version — Displays the firmware version for
the printer and any optional
accessories connected to it
Hard Disk Unit — Displays the connection status
for the optional print server
Adobe PS3 expansion unit — Displays the connection status
for the optional PostScript print
server
SpectroProofer Calibration Tile S/N
Device Temperature
Air Temperature
Backing Color
Displays information about the
optional SpectroProofer
Auto Take-up Reel Unit — Displays information about the
optional Auto Take-up Reel
Platen Gap Value for Last Print
Job
— Displays the platen gap value for
the last print job
Network Wired LAN Status Displays the current
communication status and
connection settings
Print Status Sheet Prints the network status sheet
Parent topic: Using the Control Panel Menus
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Replacing Ink Cartridges and Maintenance Boxes
If a message appears or the icon appears above an ink color on the LCD screen, the cartridge is low
or expended. When an ink cartridge is expended, printing stops and you need to replace the cartridge.
You may also need to replace a cartridge that is more than six months old, or if your printouts do not look
their best, even after cleaning and aligning the print head.
The maintenance box stores ink that gets flushed from the system during print head cleaning. If a
message appears or the icon appears above the maintenance box icon on the LCD screen, the
amount of available space in the maintenance box is low. When the maintenance box is full, you need to
replace it.
Note: Please dispose of your used Epson branded ink cartridges responsibly and in accordance with
local requirements. If you would like to return your used ink cartridges to Epson for proper disposal,
please go to epson.com/recycle for more information.
Purchase Epson Ink Cartridges and Maintenance Box
Removing and Installing Ink Cartridges
Replacing Maintenance Boxes
Purchase Epson Ink Cartridges and Maintenance Box
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales),
epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from
an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S.
or 800-807-7766 in Canada.
Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not
specified for this printer could cause damage not covered by Epson's warranties.
Ink Cartridge and Maintenance Box Part Numbers
Parent topic: Replacing Ink Cartridges and Maintenance Boxes
Ink Cartridge and Maintenance Box Part Numbers
Use these part numbers when you order or purchase a new ink cartridge or maintenance box.
Note: For best printing results, use up a cartridge within one year of opening the package. Epson
recommends removing and shaking the ink cartridges once every six months.
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Maintenance box part number: T699700
Ink color 150 ml 350 ml 700 ml
Photo Black T44W120 T44P120 T44H120
Cyan T44W220 T44P220 T44H220
Vivid Magenta T44W320 T44P320 T44H320
Yellow T44W420 T44P420 T44H420
Light Cyan T44W520 T44P520 T44H520
Vivid Light Magenta T44W620 T44P620 T44H620
Gray T44W720 T44P720 T44H720
Matte Black T44W820 T44P820 T44H820
Light Gray T44W920 T44P920 T44H920
Orange T44WA20 T44PA20 T44HA20
Green T44WB20 T44PB20 T44HB20
Violet T44WD20 T44PD20 T44HD20
Parent topic: Purchase Epson Ink Cartridges and Maintenance Box
Removing and Installing Ink Cartridges
Make sure you have your replacement cartridges handy before you begin. You must install new
cartridges immediately after removing the old ones. If you replace ink while printing, colors may look
different depending on how the ink dries.
Note: Replace all expended ink cartridges. You cannot print if any of the ink cartridges are expended or
any ink slots are empty.
1. Turn on your product.
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2. Open the ink cartridge cover.
3. Pull out the ink cartridge.
Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes,
flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away.
Keep ink cartridges out of the reach of children.
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4. Remove the new cartridge from the package. Gently shake the cartridge about 4 inches (10 cm)
horizontally 30 times for about 10 seconds.
Caution: Do not touch the green chip on the cartridge.
5. Insert the new cartridge into the corresponding ink slot.
6. Repeat the above steps for any other cartridge that needs to be replaced.
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7. Close the ink cartridge cover.
Your product begins charging the ink delivery system.
Note: Do not turn off the product during ink charging.
Caution: If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and
store it in the same environment as the printer. The valve in the ink supply port is designed to contain
any excess ink, but do not touch the ink supply port or surrounding area. Always store ink cartridges with
the label facing up; do not store cartridges upside-down.
Parent topic: Replacing Ink Cartridges and Maintenance Boxes
Related concepts
Purchase Epson Ink Cartridges and Maintenance Box
Replacing Maintenance Boxes
The maintenance box absorbs ink used in maintenance operations such as head cleaning. Replace the
maintenance box when you see a message on the LCD screen. (The SureColor P9500 Series has two
maintenance boxes.)
Note: Do not reuse maintenance boxes you have removed from the printer and exposed to air for a long
period of time. The box will not absorb any more ink.
1. Check the LCD screen to determine which maintenance box needs to be replaced (SureColor
P9500 Series).
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2. Remove the new maintenance box from the package.
Caution: Do not touch the chip on the side of the maintenance box or you may damage the product.
3. Use the handle on the bottom of the maintenance box to carefully pull it out of the product without
tilting the box.
4. Place the used maintenance box in the bag supplied with the new box and seal the bag.
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Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head.
Note: To download the standard Epson printer software, visit epson.com/support (U.S.),
epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product.
Print Head Maintenance
Print Head Alignment
Adjusting the Paper Feed Using the Product Control Panel
Cleaning the Roll Paper Feeder
Print Head Maintenance
If your printouts become too light, or you see dark or light bands across them, you may need to clean the
print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.
You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily.
Note: You cannot clean the print head if ink is expended, and may not be able to clean it when ink is low.
Print Head Nozzle Check
Print Head Cleaning
Parent topic: Adjusting Print Quality
Related tasks
Removing and Installing Ink Cartridges
Print Head Nozzle Check
You can print a nozzle check pattern to check for clogged nozzles.
Checking the Nozzles Using the Product Control Panel
Checking the Nozzles Using a Computer Utility
Parent topic: Print Head Maintenance
Checking the Nozzles Using the Product Control Panel
You can check the print head nozzles using the control panel on your product.
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1. Load roll or cut sheet paper in the printer.
2. Make sure the correct paper type is selected.
3. Select Menu > Maintenance > Print Head Nozzle Check.
4. Select Start.
The nozzle pattern prints.
5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
6. Do one of the following:
• If there are no gaps, select O to exit.
• If there are gaps or the pattern is faint, select X to perform head cleaning.
7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process as necessary.
Parent topic: Print Head Nozzle Check
Related references
Maintenance Menu
Related tasks
Cleaning the Print Head Using the Product Control Panel
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
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1. Load roll or cut sheet paper in the printer.
2. Make sure the correct paper type is selected.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Nozzle Check.
You see a window like this:
5. Click Print.
The nozzle pattern prints.
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6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
7. If there are no gaps, click Finish.
If there are gaps or the pattern is faint, clean the print head.
Parent topic: Print Head Nozzle Check
Related tasks
Cleaning the Print Head Using a Computer Utility
Print Head Cleaning
If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the
print head.
Note: When Auto Cleaning is enabled, the nozzles are checked after head cleaning and, if clogging is
detected, auto cleaning is performed. Depending on the status of the nozzles, this process can take up
to 32 minutes.
Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it
when a cartridge is low. You must replace the cartridge first.
Cleaning the Print Head Using the Product Control Panel
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Cleaning the Print Head Using a Computer Utility
Running a Power Cleaning Using the Product Control Panel
Parent topic: Print Head Maintenance
Cleaning the Print Head Using the Product Control Panel
You can clean the print head using the control panel on your product.
Note: Consider the following when preparing to clean the print head:
• Ink is consumed during print head cleaning. Clean the print head only if the print quality declines.
• Cleaning all nozzles uses ink from all colors.
• Prepare a new maintenance box if the current maintenance box is low on space. Because ink used
during cleaning does not evaporate quickly, repeated head cleanings can fill the maintenance box.
• You cannot clean the print head if the temperature conditions are not within specifications. See the link
below.
1. Load roll or cut sheet paper in the printer.
2. Make sure the correct paper type is selected.
3. Select Menu > Maintenance > Head Cleaning.
4. Select one of the following:
• To clean all nozzles, select All Colors and press the right arrow.
• To clean specific nozzles, select them.
5. Select OK to start the cleaning cycle.
When the cleaning cycle is finished, a confirmation screen appears.
Caution: Never turn off the product during a cleaning cycle or you may damage it.
6. Select Yes to print a nozzle check pattern.
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7. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
8. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process as necessary.
If you don’t see any improvement after cleaning the print head several times, run a Power Cleaning.
Parent topic: Print Head Cleaning
Related references
Environmental Specifications
Maintenance Menu
Related tasks
Running a Power Cleaning Using the Product Control Panel
Removing and Installing Ink Cartridges
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows computer or Mac.
Note: Consider the following when preparing to clean the print head:
• Ink is consumed during print head cleaning. Clean the print head only if the print quality declines.
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• Cleaning all nozzles uses ink from all colors.
• Prepare a new maintenance box if the current maintenance box is low on space. Because ink used
during cleaning does not evaporate quickly, repeated head cleanings can fill the maintenance box.
• You cannot clean the print head if the temperature conditions are not within specifications. See the link
below.
1. Load roll or cut sheet paper in the printer.
2. Make sure the correct paper type is selected.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
• In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and
select Open Printer Utility.
4. Select Head Cleaning.
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You see a window like this:
5. Select the type of cleaning you want to perform.
6. Click Start to begin the cleaning cycle.
The power light begins flashing. When the cleaning cycle is finished, the power light stops flashing
and a confirmation screen appears.
Caution: Never turn off the product during a cleaning cycle or you may damage it.
7. Click Nozzle Check.
8. Click OK.
The nozzle pattern prints.
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9. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
If you don’t see any improvement after cleaning the print head several times, run a Power Cleaning.
Parent topic: Print Head Cleaning
Related references
Environmental Specifications
Maintenance Menu
Related tasks
Running a Power Cleaning Using the Product Control Panel
Removing and Installing Ink Cartridges
Checking the Nozzles Using a Computer Utility
Running a Power Cleaning Using the Product Control Panel
If print head nozzles are still clogged after cleaning the print head several times, run the Power
Cleaning utility from the product control panel. This process consumes a lot of ink to clean the clogged
nozzles.
1. Load roll or cut sheet paper in the printer.
2. Make sure the correct paper type is selected.
3. Press the home button, if necessary.
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4. Select Menu > Maintenance > Power Cleaning.
You see a screen like this:
5. Select the nozzle pairs you want to clean or select All Colors and select OK to begin the power
cleaning cycle.
Caution: Never turn off the product during a cleaning cycle or you may damage it.
6. Select Yes to print a nozzle check pattern.
The nozzle pattern prints.
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7. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
If nozzles are still clogged, turn off the printer and leave it off overnight. If nozzles are still clogged when
you turn it back on and run a nozzle check, contact Epson for support.
Parent topic: Print Head Cleaning
Print Head Alignment
If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or
light horizontal bands, you may need to align the print head.
Before you align the print head, note the following:
• Alignment varies depending on the loaded media. Align the print head using the media on which you
want to print and select the correct paper type as the Paper Type setting.
• Run a nozzle check before you align the print head. If there are any gaps in the nozzle check pattern,
clean the print head.
• Manually align the print head on any transparent or colored paper or on these paper types: Plain
paper, Epson Enhanced Matte Posterboard.
Aligning the Print Head Automatically Using the Product Control Panel
Aligning the Print Head Manually Using the Product Control Panel
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Parent topic: Adjusting Print Quality
Aligning the Print Head Automatically Using the Product Control Panel
You can automatically align the print head using the control panel on your product. Make sure no direct
sunlight enters the printer, or the alignment pattern may not be read correctly.
Note: You must manually align the print head when you are using any transparent or colored paper or on
these paper types: Plain paper, Epson Enhanced Matte Posterboard.
1. Load roll paper or cut sheet paper in the printer.
Note: Load paper that is at least 15.2 inches (388 mm) wide.
2. Make sure the correct paper type is selected.
Note: If you are using commercially available paper, make sure you create the custom paper
settings in advance.
3. Press the home button, if necessary.
4. Select Menu > Paper Setting.
5. Select the option for the paper loaded in the printer.
6. Select Print Adjustments > Print Head Alignment.
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7. Select one of the following:
• Uni-D Alignment: aligns each color for uni-directional printing (takes 25 to 35 minutes to
complete)
• Bi-D Alignment: aligns each color for bi-directional printing (takes 9 to 13 minutes to complete)
8. Select Auto.
9. Select Nozzle Check Pattern > Start if you want to run a nozzle check before aligning the print
head. If the nozzles are clogged, it may affect the automatic alignment.
10. After the nozzle check is complete, select Auto Adjustment > Start.
The sensor reads the adjustment pattern and automatically aligns the print head.
Note: Do not open the front cover or turn off the printer during the alignment process.
11. After the alignment is complete, check the results.
If the print head still seems misaligned, select a different alignment method and repeat the process. If
your printer still is not properly aligned, perform a manual head alignment.
Parent topic: Print Head Alignment
Related tasks
Loading Roll Paper
Loading Cut Sheets
Creating Custom Paper Settings
Aligning the Print Head Manually Using the Product Control Panel
Aligning the Print Head Manually Using the Product Control Panel
If you cannot run an automatic print head alignment on your paper or automatic alignment does not
correct the problem, you can manually align the print head using the control panel on your product.
1. Load roll paper or cut sheet paper in the printer.
Note: Load paper that is at least A4 (8.3 × 11.7 inches [210 × 297 mm]) in size.
2. Make sure the correct paper type is selected.
Note: If you are using commercially available paper, make sure you create the custom paper
settings in advance.
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3. Press the home button, if necessary.
4. Select Menu > Paper Setting.
5. Select the option for the paper loaded in the printer.
6. Select Print Adjustments > Print Head Alignment.
7. Select one of the following:
• Uni-D Alignment: aligns each color for uni-directional printing (takes 25 to 35 minutes to
complete)
• Bi-D Alignment: aligns each color for bi-directional printing (takes 9 to 13 minutes to complete)
8. Select Manual and select Start.
The printer prints the first adjustment pattern. If you are printing on cut sheets, load additional sheets
of paper after each pattern is printed.
9. After each alignment pattern is printed, view the LCD screen for instructions on selecting the best
result in each pattern set.
Multiple pattern sets may print, depending on the paper width. If so, check all pattern sets and
average the adjustment value. For example, if two pattern sets print, and the best value for each set
is 0 and 2, the average value would be 1. Enter 1 as the adjustment value. If the average value is not
an integer, round it off to the nearest whole number.
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Uni-D Alignment
Bi-D Alignment
10. After the alignment is complete, check the results.
If the print head still seems misaligned, repeat the process.
Parent topic: Print Head Alignment
Related tasks
Loading Roll Paper
Loading Cut Sheets
Creating Custom Paper Settings
Aligning the Print Head Automatically Using the Product Control Panel
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Adjusting the Paper Feed Using the Product Control Panel
If your printouts are grainy or blurry, or you see dark or light horizontal bands, you may need to adjust the
paper feed using the product control panel.
1. Load roll paper or cut sheet paper in the printer.
Note: Load paper that is at least 15.7 inches wide by 22 inches long (400 mm × 560 mm).
2. Make sure the correct paper type is selected.
3. Press the home button, if necessary.
4. Select Menu > Paper Setting.
5. Select the option for the paper loaded in the printer.
6. Select Print Adjustments > Paper Feed Adjust.
7. Select one of the following:
• Quality First: prints adjustment patterns to adjust the feed for image quality. Epson recommends
running this option first.
• Length Accuracy First: prints measurement positions to adjust the feed for images that require
more precise dimensions and length
Note: You will need a 24-inch (610 mm) ruler that can measure in 0.5 mm increments to perform
the adjustment.
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8. Select Start to print an adjustment pattern.
9. Depending on your adjustment selection, do one of the following:
• Quality First: Follow the instructions on the LCD screen to select the best patterns for the first set
of adjustment patterns and select OK.
After the second set of adjustment patterns prints, repeat the process.
• Length Accuracy First: Use a ruler that can measure in 0.5 mm increments to measure the
registration marks. Enter the measurement on the LCD screen and select OK.
The screen displays a confirmation message and returns to the home screen.
Parent topic: Adjusting Print Quality
Cleaning the Roll Paper Feeder
If ink smears when printing on roll paper or cut sheets, you can clean the roll paper feeder using plain
paper to remove excess ink.
1. Load the widest available roll paper in the printer.
2. Press the home button, if necessary.
3. Select Paper Setting > Roll Paper > Feed/Cut Paper.
4. Select and press and hold Forward until there are no ink smears on the ejected roll paper.
5. Select Cut to cut the roll paper.
Parent topic: Adjusting Print Quality
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Maintenance and Transportation
See the instructions in these sections to maintain your printer for optimum results, or to move or
transport your printer.
Replacing the Cutter
Replacing the Borderless Pads
Cleaning the Platen and Borderless Pad Edges
Wiping the Print Head
Cleaning the Print Head Cap Area
Moving or Transporting Your Product
Replacing the Cutter
If you notice that your paper does not cut cleanly, you may need to replace the cutter. You will need a
Phillips-head screwdriver.
Caution: Do not remove the protective material from the new cutter until instructed to do so. Do not drop
the cutter or knock it against anything or you may chip the blade.
Note: If the optional SpectroProofer accessory is mounted on the printer, you will have to remove the
mount to replace the cutter. See the SpectroProofer manual for instructions on removal and installation.
1. Remove all paper from the printer.
2. Press the home button, if necessary.
3. Select Menu > Maintenance > Replace Cutter > Start.
The cutter moves to the replacement position.
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4. Press down on the knob of the cutter replacement cover and pull the cover down and towards you to
remove it.
5. Use a Phillips-head screwdriver to loosen the screw holding the cutter in place and carefully remove
the cutter. Place the cutter in a plastic bag and dispose of it properly.
Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.
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6. Insert the screw into the new cutter as shown and align it with the hole on the product.
7. Tighten the cutter screw securely.
Note: Make sure the screw is tightened securely, otherwise the cut position may shift slightly.
8. Insert the base of the cutter replacement cover into the printer and push in the top part until it clicks
into place.
9. Select OK.
The cutter moves into position.
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Parent topic: Maintenance and Transportation
Replacing the Borderless Pads
If you see ink smears on the back of your printouts, you may need to replace the pads for borderless
printing. Only replace the borderless pads in the areas where you notice ink on your prints. You do not
need to replace all of the borderless pads.
You need a Borderless Replacement Pad Kit (part number C13S210102) and a pair of tweezers to
perform the replacement.
1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the
electrical outlet.
2. Wait for one minute before continuing.
3. Open the front cover.
4. Using tweezers, pull out the borderless pads in the areas where ink transfer occurs.
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5. Use the cleaning sticks to wipe off the accumulated ink as shown in the following locations:
Bottom
Sides
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Center groove
6. Bend the leg on a new borderless pad as shown below.
Note: Do not bend the borderless pad except at the area shown.
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7. Insert the leg of the borderless pad all the way into the hole as shown.
8. Push the protrusions on the sides of the borderless pad into the grooves on the left and right.
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9. Gently press the borderless pad until it is seated in place.
Caution: Make sure that no part of the borderless pad extends above the surrounding surface. The
borderless pad may rub against the print head and damage it.
Parent topic: Maintenance and Transportation
Cleaning the Platen and Borderless Pad Edges
You should clean the interior of the printer about once a month to prevent ink and paper particles from
accumulating in the printer. Carefully follow the steps here to clean the platen and borderless pad edges
to remove ink, paper particles, and lint.
Caution: If ink remains on these parts, it could transfer to your printouts. Continued use of your product
with ink, paper particles, or lint on these surfaces could damage the print heads or clog the nozzles.
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1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the
electrical outlet.
2. Wait for one minute before continuing.
3. Open the front cover.
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4. Use a soft, lint-free cloth to thoroughly remove dust and dirt from the platen as shown here. Wipe
from the inside to the outside of the platen and do not touch the areas shown in gray.
Note: For stubborn dirt, dampen a soft cloth with neutral detergent. Wring it out and clean the platen
as shown. Dry the platen with a soft, dry, lint-free cloth when you are finished.
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5. If any paper particles have accumulated in the holes shown here, use a pointed object such as a
toothpick to push the material into the holes.
6. Use cotton swabs to remove any paper particles or dust around the outer edges of the borderless
pads as shown.
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7. Close the front cover, plug in the power cord, and turn the product back on.
Parent topic: Maintenance and Transportation
Wiping the Print Head
If the print head is clogged and automatic cleaning does not fix the issue, you can clean the print head
and the area around the caps using the optional cleaning sticks (part number C13S090013).
Caution: Before beginning the cleaning process, note the following:
• Do not touch any circuit boards or any parts inside the printer besides those which need to be cleaned.
• Always use new cleaning sticks, or dirt may be transferred into the printer.
• Do not touch the tip of the cleaning stick. This may reduce the cleaning effect.
• Touch a metal object before cleaning to discharge any static electricity.
• Do not use an organic solvent such as alcohol to wipe the caps, as it may damage the print head.
• Do not move the print head by hand. Doing so could damage the printer.
• If paper is loaded in the printer, remove it.
1. On the LCD screen, select Menu > Maintenance > Cleaning the Maintenance Parts > Wiping the
Print Head. The print head moves to the cleaning position.
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2. Remove the rear maintenance cover by lifting the tab and pulling the cover up and out.
3. Use a cleaning stick to wipe the print head as shown to remove any ink, lint, or dirt.
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Caution: Do not touch the parts indicated below. Doing so may cause the printer to malfunction or
print quality to decline.
4. Replace the rear maintenance cover and make sure it is secured.
5. Select OK to return the print head to its home position.
Parent topic: Maintenance and Transportation
Related tasks
Removing Roll Paper
Cleaning the Print Head Cap Area
If the print head is clogged and automatic cleaning does not fix the issue, you can clean the print head
and the area around the caps using the optional cleaning sticks (part number C13S090013)
Caution: Before beginning the cleaning process, note the following:
• Do not touch any circuit boards or any parts inside the printer besides those which need to be cleaned.
• Always use new cleaning sticks, or dirt may be transferred into the printer.
• Do not touch the tip of the cleaning stick. This may reduce the cleaning effect.
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• Touch a metal object before cleaning to discharge any static electricity.
• Do not use an organic solvent such as alcohol to wipe the caps, as it may damage the print head.
• Do not move the print head by hand. Doing so could damage the printer.
• If paper is loaded in the printer, remove it.
1. On the LCD screen, select Menu > Maintenance > Cleaning the Maintenance Parts > Wiping
around the Cap.
The print head moves to the cleaning position.
2. Open the ink cartridge cover on the right.
3. Pull the tab down and remove the front maintenance cover by sliding it to the right.
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4. Open the front cover.
5. Use a new cleaning stick to clean the drying prevention caps area as shown. Hold the cleaning stick
in a vertical position and wipe the inner areas of the drying prevention caps as shown.
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6. Hold the cleaning stick in a vertical position and wipe the outer areas of the drying prevention caps
as shown.
7. Hold the cleaning stick in a horizontal position and wipe the edges of the drying prevention caps as
shown.
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8. Hold the cleaning stick in a vertical position and wipe the guides as shown.
9. If there is any lint or dust in the drying prevention caps, remove it with a cleaning stick or a pair of
tweezers.
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10. Use a new cleaning stick to wipe the outer edges of the front wiper as shown.
11. Wipe the outer edges of the back wiper as shown.
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12. Wipe the front edge of the back wiper as shown.
13. Hold a new cleaning stick in a vertical position and wipe the outer areas of the suction caps as
shown.
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14. Hold the cleaning stick in a horizontal position and wipe the edges of the suction caps as shown.
15. Hold the cleaning stick in a vertical position and wipe the guides shown here.
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16. If there is any lint or dust in the suction caps, remove it with a cleaning stick or a pair of tweezers.
17. Close the front cover.
18. Attach the front maintenance cover and close the ink cartridge cover.
19. Select OK to return the print head to its home position.
Parent topic: Maintenance and Transportation
Related tasks
Removing Roll Paper
Moving or Transporting Your Product
If you need to move or transport your product, prepare it as described here. Moving the printer assumes
that you are moving it to another location on the same floor, without using elevators, ramps, or stairs. If
you are moving the printer between floors or to another building, follow the instructions for transporting
your product.
Warning: Use only the indicated locations to lift the printer. Otherwise, the printer may be damaged or
you may be injured.
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Caution: During transportation and storage, follow these guidelines:
• If you need to move or transport your product when the temperature is 14°F (–10°C) or lower, you
must first discharge the ink to keep the print head in optimum condition.
• Use the casters to move the printer indoors a short distance over a level floor. Do not use the casters
for transport.
• Avoid tilting the product more than 10° forward or backward while moving it.
• Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent
the product from printing, or ink may leak.
• If you are repackaging the printer for transport, use four or more people to lift it.
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• When lifting the printer, do not place your hands in the following locations:
Note: Before storing your product for a long period, replace low, expended, or expired ink to help
prevent the print head from drying out. Store your product in a cool, dry place.
1. If you are packaging the printer for transport, remove any loaded paper.
2. Turn off the printer and remove all connected cables.
3. Do one of the following:
• If you are moving the printer to another location on the same floor, remove the optional
SpectroProofer and Auto Take-up Reel, if installed. Unlock the casters and move the printer to the
new location.
• If you are packaging the printer for transport, remove all optional accessories and continue with
the next step.
Note: To uninstall optional accessories, see the documentation that came with them.
4. Package the printer in the original box and shipping materials. Be sure to lift the printer according to
the guidelines listed here.
5. Secure the print head and roll paper spindle using the packing material you retained during printer
setup.
Note: See the Setup and Maintenance Guide for details on the location of the packing material.
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6. After transporting the printer, follow the instructions in the Setup and Maintenance Guide to set up
the printer.
7. Run a print head nozzle check and clean the print head, if necessary.
Discharging Ink
Parent topic: Maintenance and Transportation
Related tasks
Removing Roll Paper
Checking the Nozzles Using the Product Control Panel
Checking the Nozzles Using a Computer Utility
Discharging Ink
If you need to move or transport your product when the temperature is 14°F (–10°C) or lower, you must
first discharge the ink to keep the print head in optimum condition.
Note: The maintenance box needs enough capacity to discharge the ink. If the remaining capacity is
low, replace the maintenance box first.
1. Turn on the printer.
2. Remove all the paper from the printer.
3. Press the home button, if necessary.
4. Select Menu > Maintenance > Keeping/Transporting Preparation.
5. Do one of the following:
• If you are planning to store the printer for an extended time, select Keeping Preparation and
select Start.
• If you are planning to package the printer for transport, select Personal Transport Preparation
and select Start.
The ink begins to discharge. The printer turns off automatically when the discharge process is
complete.
Caution: Do not open any covers or turn off the printer while ink is discharging.
Parent topic: Moving or Transporting Your Product
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Status Messages
Resetting Control Panel Defaults
Solving Printer Problems
Solving Printing Problems
Solving Paper Problems
Solving Print Quality Problems
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Where to Get Help
Checking for Software Updates
Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and
select your product.
• Windows: Your printer software automatically checks for updates. You can also manually update the
software by:
• Accessing the Windows Desktop and right-clicking the icon for your product in the right side of
the Windows taskbar, or clicking the up arrow and right-clicking . Select Software Update.
• Clicking on the Utility tab in the printer settings window and selecting Driver Update
You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x, 10.13.x, or 10.14.x: You can manually update the software by opening the App
Store, selecting Updates, searching for a software update option for Epson Software, and selecting
Update.
Parent topic: Solving Problems
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Product Status Messages
You can often diagnose problems with your product by checking the messages on the LCD screen.
LCD screen message Condition/solution
Paper setting in the
printer driver is different
from paper information
registered in the printer.
Change paper setting
from the application or
the driver.
For details, see your
documentation.
To change paper information that was registered using Epson Media
Installer, load the paper and then use the control panel.
You can also use Epson Media Installer to change paper information for
paper that has not been loaded.
Depending on the version of Epson Media Installer you are using, you may
not be able to change the paper information.
The combination of the
IP address and the
subnet mask is invalid.
See your documentation
for more details.
Enter the correct values for the IP address and the default gateway. Check
with your network administrator if you do not know the correct values.
SpectroProofer error NN See the SpectroProofer documentation for details on the displayed error
code.
A printer part needs to
be replaced
Contact Epson Support.
For details, see your
documentation.
(maintenance request
code)
A part used in the printer is nearing the end of its service life. Contact Epson
for support and provide them with the displayed maintenance request code.
The error persists until you replace the requested part. If you continue to use
the printer, a printer error will occur.
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LCD screen message Condition/solution
Printer error
(service code)
Turn the power off and
on again. If the problem
persists, contact Epson
support.
XXXXXXX
An error message occurs when:
• The power cable is not connected securely
• An error occurs that cannot be cleared
When a printer error has occurred, the printer automatically stops printing.
Turn off the printer, disconnect the power cable from both the outlet and the
printer, and reconnect them. Turn the printer on and off several times. If the
same error message is displayed on the LCD screen, contact Epson for
support and provide them with the displayed service code.
Parent topic: Solving Problems
Resetting Control Panel Defaults
If you have a problem with settings on the product control panel, you can reset them to their factory
defaults. You can choose which settings to reset or reset them all.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select Menu > General Settings > System Administration > Restore Default Settings.
3. Select one of these options:
• Network Settings: Resets all network settings.
• Clear All Data and Settings: Resets all control panel settings except date and time, length unit,
and language settings.
You see a confirmation screen.
4. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.)
Parent topic: Solving Problems
Solving Printer Problems
Check these sections if you have problems operating your product.
Printer Does Not Turn On
LCD Screen Shuts Off
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Forgot the Administrator Password
Parent topic: Solving Problems
Printer Does Not Turn On
If the printer does not turn on, try these solutions:
• Make sure the power cable is securely connected.
• Make sure the power outlet works by connecting the power cable for another electronic device.
Parent topic: Solving Printer Problems
LCD Screen Shuts Off
If the LCD screen shuts off intermittently, the printer may be in sleep mode. Try these solutions:
• Press the touchscreen or any of the buttons on the control panel to exit sleep mode.
• You can adjust the delay time before the product enters sleep mode in the Basic Settings menu.
Parent topic: Solving Printer Problems
Forgot the Administrator Password
If you forgot the administrator password you created during network setup, contact Epson for support.
Parent topic: Solving Printer Problems
Solving Printing Problems
Check these sections if you have problems printing with your product.
Nothing Prints
Cannot Print Over a Network
Print Head Moves But Nothing Prints
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your printer is turned on.
• Make sure there are no error messages on the product's LCD screen.
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• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try
connecting with the spare cable.
• Check the model and specifications of the interface cable to see if the cable is appropriate for your
computer and printer.
• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your printer directly to your computer instead of the hub.
• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the
computer and connect the printer directly to the computer's USB port.
• If you have an optional print server connected to the printer, make sure you are not saving the print job
to the hard drive.
• Make sure the USB cable length does not exceed 10 feet (3 m).
Parent topic: Solving Printing Problems
Cannot Print Over a Network
If you cannot print over a network, try these solutions:
• Make sure that your printer is turned on.
• If you are using TCP/IP, make sure the printer's IP address is set correctly for your network. If your
network does not assign IP addresses using DHCP, set the IP address manually.
• Check your wired LAN router or access point to see if the LED for the port to which your printer is
connected is on or flashing. If the link LED is off, try the following:
• Make sure the Ethernet cable is securely connected to your printer and to your router, access point,
switch, or hub.
• Try connecting your printer to a different port or a different router, access point, switch, or hub.
• Try connecting with a different Ethernet cable.
• Try printing to your printer from another computer on the network.
• Try connecting your printer directly to the computer using a USB cable.
Parent topic: Solving Printing Problems
Related tasks
Selecting Network Settings from the Control Panel
Printing a Network Connection Report
Printing a Network Status Sheet
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Print Head Moves But Nothing Prints
If the print head is moving and nothing prints, try these solutions:
• Print a nozzle check pattern. If the pattern does not print correctly, clean the print head again. (If the
printer has not been used for a long time the nozzles may be clogged.)
• If you see a message about motor self adjustment on the product's LCD screen, the printer is
adjusting its internal motor. Wait a few moments for the message to disappear and do not turn off the
printer.
Parent topic: Solving Printing Problems
Related concepts
Print Head Nozzle Check
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Roll Paper Jam Problems
Cut Sheet Paper Jam Problems
Paper Does Not Collect in the Basket or is Creased
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.
• Follow any special loading instructions that came with the paper.
• If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary.
Then reload the paper.
• Make sure there are no paper particles on the roll paper adapters. Clean the adapters if necessary.
• If wrinkles appear on roll paper, adjust the Back Tension setting.
• If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not
curled.
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• Do not load more than one piece of cut sheet paper.
• Make sure your paper meets the specifications for your product.
• Make sure you selected the Media Type setting in the printer driver that matches the paper you
loaded in the product.
• If thick media does not feed, make sure you are loading it straight into the product, not at an angle.
• If poster board does not feed, make sure you are loading it straight into the product, not at an angle.
• If paper does not eject correctly, decrease the Paper Suction setting for the loaded paper type.
• Make sure that paper is not jammed inside the product.
• Make sure you are using the product at the proper room temperature.
Parent topic: Solving Paper Problems
Related references
Environmental Specifications
Roll Paper Jam Problems
Cut Sheet Paper Jam Problems
Paper Specifications
Related tasks
Loading Roll Paper
Loading Cut Sheets
Loading Thick or Large Cut Sheets (Poster Board)
Roll Paper Jam Problems
If roll paper has jammed in the printer, follow the steps here to clear the jam.
1. Open the roll paper cover.
2. Cut the paper above the paper feed slot.
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3. Rewind the roll paper and open the front cover.
4. Carefully slide the print head away from the paper jam as shown.
Caution: Do not touch the print head unless you are removing a paper jam. Touching the print head
may cause a static shock and damage the printer.
5. Remove the jammed paper.
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Caution: Do not touch the rollers, ink absorbing areas, or ink tubes shown here or you may damage
the printer.
6. Close the front cover.
7. Turn the printer off and back on again.
8. Cut the edge of the roll paper straight horizontally, then reload the roll paper.
Note: Make sure to cut off any jagged or folded sections of paper.
Parent topic: Solving Paper Problems
Cut Sheet Paper Jam Problems
If cut sheet paper has jammed in the printer, follow the steps here to clear the jam.
1. Open the front cover.
Caution: Do not touch the ribbon cable inside the printer.
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2. Carefully slide the print head away from the paper jam as shown. .
Caution: Do not touch the print head unless you are removing a paper jam. Touching the print head
may cause a static shock and damage the printer.
3. Remove the jammed paper.
Caution: Do not touch the rollers, ink absorbing areas, or ink tubes shown here or you may damage
the printer.
4. Close the front cover.
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5. Turn the printer off and back on again.
6. Reload the paper, making sure it is not skewed.
Parent topic: Solving Paper Problems
Paper Does Not Collect in the Basket or is Creased
If paper does not collect correctly in the paper basket, try these solutions:
• If paper does not collect in the basket, gently press on the paper basket as paper is ejected from the
printer. This prevents the paper from catching on the basket.
• If the paper folds after cutting, set the Auto Cut setting to Off. Cut the paper manually while
supporting the print.
• If the paper creases and does not collect in the basket, close the basket and resume printing. Before
the paper reaches floor, hold the paper with both hands and continue to support it until printing is
complete. Do not load more than one piece of cut sheet paper at a time.
Parent topic: Solving Paper Problems
Solving Print Quality Problems
Check these sections if you have problems with print quality.
Nozzle Check Pattern Prints Incorrectly
Overall Print Quality is Poor
Lines Are Misaligned
Prints are Scuffed or Smeared
Prints are Wrinkled
Margins Appear in Borderless Prints
Parent topic: Solving Problems
Nozzle Check Pattern Prints Incorrectly
If the nozzle check pattern does not print correctly, try these solutions:
• Clean the print head and print the check pattern again.
• If the printer has not been used for a long time, nozzles may be dried and clogged. Turn the printer on
at least once every few weeks and print a nozzle check pattern to prevent the nozzles from clogging.
Parent topic: Solving Print Quality Problems
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Related concepts
Print Head Nozzle Check
Print Head Cleaning
Print Head Alignment
Related tasks
Running a Power Cleaning Using the Product Control Panel
Overall Print Quality is Poor
If you notice that your print quality is uneven, too light, too dark, or there are lines in the print (banding),
try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Make sure your ink cartridges have not expired. For best results, use ink cartridges before the
expiration date printed on the package (within one year of installation in the printer). Replace expired
cartridges with new ones.
• Shake the cartridges before installing them in the printer. To maintain optimum print quality, remove
and shake the installed cartridges every six months or if the printer has not been used in the last three
months.
• Make sure you selected the correct Media Type setting in the printer driver that matches the paper
loaded in the printer.
• Compare the print result with the image on your computer screen. Since monitors and printers
produce colors differently, printed colors and screen colors do not always look the same.
• Make sure that the printer cover is closed during printing.
• Check the ink levels on the LCD screen. Replace any cartridges that are low on ink.
• Enable color management in the software application or in the printer driver.
• If you are using non-Epson media, make sure you create a custom paper configuration for the media.
• Check the quality setting that you selected in the printer driver. Using a faster printing method may
decrease the overall print quality.
• If colors are uneven near the leading edge of the print, add a larger margin. In the print driver, you can
also set Quality Options > Optimize Edge Quality to Add Top Margin or Optimize Media Edge
Quality.
Parent topic: Solving Print Quality Problems
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Related concepts
Print Head Nozzle Check
Print Head Alignment
Related tasks
Removing and Installing Ink Cartridges
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Creating Custom Paper Settings
Lines Are Misaligned
You may see vertical lines in the (bi-directional) print output. If this occurs, align the print head.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Alignment
Prints are Scuffed or Smeared
If your prints are scuffed or smeared, try these solutions:
• Make sure your paper meets the specifications for your product.
• Do not use paper with folds or creases and always use new media.
• If you are using cut sheet paper, check that changes in humidity and temperature have not made the
paper wavy or curled up on the edges. Flatten the paper before loading it or use new paper.
• If the surface of the paper is scuffed, select a wider Platen Gap setting. If results do not improve, set
Custom Paper Setting > Paper Eject Roller to Use.
Caution: The Paper Eject Roller setting may damage glossy paper.
• If the bottom edge is scuffed, try widening the bottom margin. Set Top Margin to 45 mm and Bottom
Margin to 15 mm
• If ink is smeared on your prints, clean the rollers. Load blank paper and select > Forward to feed it
through the printer.
• If you are using non-Epson media, make sure you create a custom paper configuration for the media.
• Make sure the Paper Size Check setting is set to On, or the printer may print outside the edges of the
loaded paper and smear ink on the back of the print.
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• Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not
stack the prints until the ink is completely dry.
• If the trailing edge is scuffed while printing, create your data with a wider margin. If the situation does
not improve, select Paper Edge Quality from the printer driver.
• If you are printing multiple pages and Auto Cut is set to Never Cut, the area between pages may be
scuffed. Set Margin Between Pages to 65mm from Custom Paper Setting.
Parent topic: Solving Print Quality Problems
Related references
Paper Specifications
Related tasks
Cleaning the Roll Paper Feeder
Creating Custom Paper Settings
Related topics
Cutting Roll Paper
Prints are Wrinkled
If you see wrinkles on your prints, try the following to solve the problem:
• Dry the paper after printing.
• Roll out the paper and stretch it.
• Lower the color density in the Paper Configuration dialog in the printer driver.
• Lower the resolution in the Print Quality setting in the printer driver.
Parent topic: Solving Print Quality Problems
Margins Appear in Borderless Prints
If borderless prints still have margins, try these solutions:
• Check the print settings selected in your print application you are using, as well as the printer driver.
• Make sure that the paper settings on the LCD screen match the paper you loaded.
• Make sure borderless enlargement is not set to Min in the printer driver.
• Paper that is stored incorrectly may expand or contract. Make sure you have stored the paper
according to the manufacturer's specifications.
• Check that the paper you are using supports borderless printing.
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• If you are using roll paper, change the Adjust Cut Position setting. This may reduce the margins at
the top and bottom of the print.
Parent topic: Solving Print Quality Problems
Related references
Borderless Paper Type Compatibility
Paper Specifications
Related tasks
Loading Roll Paper
Loading Cut Sheets
Loading Thick or Large Cut Sheets (Poster Board)
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Uninstalling Product Software - Windows
You can uninstall and then re-install your printer software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Do one of the following:
• Windows 10: Right-click and select Control Panel > Programs > Programs and Features.
Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
Select your product again, if necessary, then select OK, and click Yes to confirm the
uninstallation.
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• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson, select your product, then click EPSON Printer Software Uninstall.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product and click OK. Then follow any on-screen instructions.
4. Restart your computer, then re-install your software.
Note: If re-installing your product software does not solve a problem, contact Epson support.
Parent topic: Solving Problems
Uninstalling Product Software - Mac
In most cases, you do not need to uninstall your product software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your product software as
described here.
Note: If re-installing your product software does not solve a problem, contact Epson support.
1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product.
2. Click Downloads.
3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download. (If
you do not see an Uninstaller utility, search for "Uninstaller" using the site search field.)
4. Run the file you downloaded.
5. Double-click the Uninstaller icon.
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
7. Click Uninstall.
8. Follow the on-screen instructions to uninstall the software.
9. Reinstall your product software.
Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan,
or Printers & Scanners window, select your product name and click the – (remove) icon to remove it.
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Parent topic: Solving Problems
Where to Get Help
Epson provides technical support and information on the installation, configuration, and operation of
professional printing products through the Epson Preferred Limited Warranty Plan. Dial (888) 377-6611,
6 AM to 6 PM, Pacific Time, Monday through Friday. Days and hours of support are subject to change
without notice.
Note: If you experience difficulty with the toll-free number, call (562) 276-1305 (U.S.).
Before you call, make sure you have your printer serial number and proof of purchase.
Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to
common problems. You can download drivers, firmware, and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.
Note: For help using any other software on your system, see the documentation for that software for
technical support information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Solving Problems
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Technical Specifications
These sections list the technical specifications for your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Windows System Requirements
Mac System Requirements
Paper Specifications
Printable Area Specifications
Ink Cartridge Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Interface Specifications
Safety and Approvals Specifications
Windows System Requirements
To use your product and its software, your computer should meet these requirements.
Microsoft Windows OS
version
(32- and 64-bit
compatible)
Windows 10, Windows 8.x, Windows 7, Windows Vista, Windows Server
2016, Windows Server 2012 R2, Windows Server 2012, Windows Server
2008 R2, Windows Server 2008, Windows Server 2003 R2, Windows Server
2003 SP2 or later
CPU Core 2 Duo 3.05 GHz or better
Memory 1GB or more
Hard disk space
available
32GB or more
Display resolution WXGA (1280 × 800) or higher
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Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
Mac System Requirements
To use your product and its software, your Mac should meet these requirements.
OS X version Mac OS X 10.7.5 through macOS 10.15.x
CPU Core 2 Duo 3.05 GHz or better
Memory 1GB or more
Hard disk space
available
32GB or more
Display resolution WXGA+ (1440 × 900) or higher
Note: Epson Media Installer requires OS X 10.9.x or later to be installed.
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at
any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a
sample of paper stock before purchasing large quantities or printing large jobs.
238
Cut sheet paper
Size A4 (8.3 × 11.7 inches [210 × 297 mm])
A3 (11.7 × 16.5 inches [297 × 420 mm])
13 × 19 inches (330 × 483 mm)
A2 (16.5 × 23.4 inches [420 × 594 mm])
A1 (23.4 × 33.1 inches [594 × 841 mm])
A0 (33.1 × 44 inches [841 × 1189 mm])*
Super A0 (36 × 50.9 inches [914 × 1292 mm])*
Letter (8.5 × 11 inches [216 × 279 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
8 × 10 inches (203 × 254 mm)
9 × 12 inches (229 × 305 mm)
10 × 12 inches (254 × 305 mm)
11 × 14 inches (279 × 356 mm)
11 × 17 inches (279 × 432 mm)
12 × 12 inches (305 × 305 mm)
12 × 18 inches (305 × 457 mm)
16 × 20 inches (279 × 432 mm)
17 × 22 inches (432 × 559 mm)
18 × 24 inches (457 × 610 mm)
22 × 34 inches (559 × 864 mm)
24 × 36 inches (610 × 910 mm)
34 × 44 inches (864 × 1120 mm)*
36 × 48 inches (910 × 1219 mm)*
*SureColor P9500 Series only
SureColor P7500 Series:
Non-standard sizes between 7.2 inches (182 mm) and 24 inches
(610 mm) wide, and between 11.7 inches (297 mm) and 36 inches
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(914 mm) long
SureColor P9500 Series:
Non-standard sizes between 7.2 inches (182 mm) and 44 inches
(1118 mm) wide, and between 11.7 inches (297 mm) and 62.2
inches (1580 mm) long
Thickness Plain paper: 0.003 to 0.06 inches (0.08 to 1.5 mm)
Thick paper: 0.02 to 0.06 inches (0.5 to 1.5 mm)
Roll paper
Core size 2 inches (51 mm) and 3 inches (76 mm)
Outer diameter 2-inch core: up to 4.1 inches (103 mm)
3-inch core: up to 5.9 inches (150 mm)
Width SureColor P7500 Series:
10 inches (254 mm) to 24 inches (610 mm)
SureColor P9500 Series:
10 inches (254 mm) to 44 inches (1118 mm)
Thickness Plain paper: 0.003 to 0.02 inches (0.08 to 0.5 mm)
Note: Maximum thickness is reduced to 0.02 inches (0.45 mm)
when using the optional SpectroProofer.
Parent topic: Technical Specifications
Printable Area Specifications
Note: When printing borderless, quality may decline in the expanded printable area.
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Cut sheet paper
Note: When printing borderless, the left and right margins are 0.
1 Left/right/top margin: 0.12 inch (3 mm) minimum
2 Bottom margin: 0.55 inch (14 mm) minimum
Epson Enhanced Matte Posterboard: 0.61 inch (15.5 mm) minimum
3 SureColor P7500 Series:
Printable width: 10 inches (254 mm) to 24 inches (610 mm)
SureColor P9500 Series:
Printable width: 10 inches (254 mm) to 44 inches (1118 mm)
4 SureColor P7500 Series
Printable length: 11 inches (279 mm) to 36 inches (914 mm)
SureColor P9500 Series:
Printable length: 11 inches (279 mm) to 62.2 inches (1580 mm)
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Roll paper
Note: Margins may change depending on the Roll Paper Margin setting that you select. The margins
listed here are the default settings. When printing with the left and right borderless setting, the left and
right margins are 0. When printing with the borderless on all sides setting, all margins are 0.
1 Top margin: 0.59 inch (15 mm) minimum*
2 Left margin: 0.12 inch (3 mm) minimum
3 Bottom margin: 0.59 inch (15 mm) minimum*
4 Right margin: 0.12 inch (3 mm) minimum
5 Printable length: 0.4 feet (0.13 m) to 59 feet (18 m)**
6 SureColor P7500 Series:
Printable width: 10 inches (254 mm) to 24 inches (610 mm)
SureColor P9500 Series:
Printable width: 10 inches (254 mm) to 44 inches (1118 mm)
* For these paper types the default top and bottom margins are 0.8 inch (20 mm): Epson Premium
Glossy Photo Paper (250),Epson Premium Semigloss Photo Paper (250), Epson Premium Luster Photo
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Paper (260), and Epson Premium Semimatte Photo Paper (250). For Epson UltraSmooth Fine Art
Paper, the default top and bottom margins are 1.7 inch (45 mm)
** The maximum printable length using the Epson driver is 59 feet (18 m). To print longer images, you
need to use third-party banner printing software and select Roll Paper (Banner) as the Source setting
in the printer driver.
Parent topic: Technical Specifications
Ink Cartridge Specifications
Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not
specified for this printer could cause damage not covered by Epson's warranties.
Pigment ink Cyan, Vivid Magenta, Yellow, Light Cyan, Vivid Light Magenta,
Orange, Green, Violet, Photo Black, Matte Black, Gray, Light Gray
Cartridge life Unopened package: do not use if the date on the package has
expired
Print quality guarantee After installation: 1 year
Note: Epson recommends removing and shaking the ink cartridges
once every six months.
Temperature Transporting: –4 to 140 °F (–20 to 60 °C)
• 3 days at 140 °F (60 °C)
• 1 month at 104 °F (40 °C)
• 4 days at -4 °F (-20 °C)
Uninstalled:: –4 to 104 °F ( –20 to 40 °C)
• 1 month at 104 °F (40 °C)
• 4 days at -4 °F (-20 °C)
Installed: 14 to 104 °F ( –10 to 40 °C)
• 1 month at 104 °F (40 °C)
• 4 days at -4 °F (-20 °C)
Ink freezes at -4 °F (–20 °C)
Ink thaws and is usable after 4 hours at 77 °F (25 °C)
243
Parent topic: Technical Specifications
Related references
Ink Cartridge and Maintenance Box Part Numbers
Dimension Specifications
Height 48 inches (1218 mm)
Width SureColor P7500 Series:
55.1 inches (1401 mm)
SureColor P9500 Series:
75.2 inches (1909 mm)
Depth Printing: 87 inches (2211 mm) with paper basket open
Storage: 26.3 inches (667 mm)
Weight
(without ink cartridges or optional
equipment)
SureColor P7500 Series:
Approximately 268.5 lb (121.8 kg)
SureColor P9500 Series:
Approximately 339.1 lb (153.8 kg)
Parent topic: Technical Specifications
Electrical Specifications
Power supply rating 100 to 240 V
Rated frequency range 50/60 Hz
Rated current 3.4 to 1.6 A
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Power consumption
(approximate)
SureColor P7500 Series:
Printing: 85 W
Ready mode: 32 W
Sleep mode: 3.4 W
Power off mode: 0.3 W or less
SureColor P9500 Series:
Printing: 110 W
Ready mode: 32 W
Sleep mode: 3.4 W
Power off mode: 0.3 W or less
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 50 to 95 °F (10 to 35 °C)
Operating (recommended): 59 to 77 °F (15 to 25 °C)
Storage (before unpacking): –4 to 140 °F ( –20 to 60 °C)
• 120 hours at 140 °F (60 °C)
• 1 month at 104 °F (40 °C)
Storage (after unpacking; ink charged): 14 to 104 °F (-10 to 40 °C)
• 1 month at 104 °F (40 °C)
Storage (after unpacking; ink discharged): –4 to 77 ° F (-20 to 25 °C)
• 1 month at 77 °F (25 °C)
Humidity
(non-condensing)
Operating: 20 to 80% RH
Operating: 40 to 60% RH (recommended)
Storage: 5 to 85% RH
Parent topic: Technical Specifications
245
Interface Specifications
USB Interface Super-Speed USB-Compatible with the Universal Serial Bus
Specifications Revision 3.0
Network Interface 100BASE-TX /1000BASE-T
Parent topic: Technical Specifications
Safety and Approvals Specifications
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and
away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed
outdoors is subject to licensing.
Parent topic: Technical Specifications
246
Notices
Check these sections for important notices about your product.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Important Safety Instructions
FCC Compliance Statement
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions.
General Product Safety Instructions
Ink Cartridge Safety Instructions
LCD Screen Safety Instructions
Parent topic: Notices
General Product Safety Instructions
• Be sure to follow all warnings and instructions marked on the product.
• Use only the type of power source indicated on the product's label.
• Use only the power cord that comes with the product. Use of another cord may cause fires or shock.
Do not use the cord with any other equipment.
• Place the product near a wall outlet where the plug can be easily unplugged.
• Connect your product to a properly grounded power outlet. Avoid plugging the product into an outlet
on the same circuit as a photo copier or air control system that regularly switches on and off, or on an
outlet controlled by a wall switch or timer.
• Make sure the plug is fully inserted into the outlet.
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying,
crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over.
Be careful to keep the cord straight at each end.
247
• If you use an extension cord with the product, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere
rating.
• If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of the correct size and rating.
• Always turn off the product using the power button, and wait until the power light stops flashing before
unplugging the product or cutting off power to the electrical outlet.
• If you will not be using the product for a long period, unplug the power cord from the electrical outlet.
• Place the product on a flat, stable surface that extends beyond its base in all directions. It will not
operate properly if it is tilted or at an angle.
• Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
• Do not place or store the product outdoors.
• Do not place the product near excessive heat sources or in direct sunlight.
• Leave enough room around the product for sufficient ventilation. Do not block or cover openings in the
cabinet or insert objects through the slots.
• Keep the product away from potential sources of electromagnetic interference, such as loudspeakers
or the base units of cordless telephones.
• When connecting the product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector
in the wrong orientation may damage both devices connected by the cable.
• Do not let your hands or hair get caught in the optional Auto Take-up Reel while it is operating.
• Do not spill liquid on the product or use the product with wet hands.
• Do not insert or unplug the plug with wet hands.
• Do not use aerosol products that contain flammable gases inside or around the product. Doing so may
cause fire.
• Except as specifically explained in your documentation, do not attempt to service the product yourself.
• Unplug the product and refer servicing to qualified service personnel under the following conditions: if
the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped
or the cabinet damaged; if the product does not operate normally or exhibits a distinct change in
performance. Adjust only those controls that are covered by the operating instructions.
• When storing or transporting the product, do not tilt it, stand it on its side, or turn it upside down;
otherwise ink may leak.
248
Note: The lithium batteries in this product contain Perchlorate Material - special handling may apply.
Click here for details.
Parent topic: Important Safety Instructions
Ink Cartridge Safety Instructions
• Keep ink cartridges out of the reach of children and do not drink the ink.
• Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply
port.
• If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately
with water. Failure to observe this precaution could result in bloodshot eyes or mild inflammation. If
problems persist, consult a physician. If ink enters your mouth, consult a physician immediately.
• Do not put your hand inside the product or touch any cartridges during printing.
• Install a new ink cartridge immediately after removing an expended one. Leaving cartridges
uninstalled can dry out the print head and may prevent the product from printing.
• Install ink cartridges in all the ink cartridge slots. You cannot print if any of the slots are empty.
• Dried ink on the supply port may cause ink leaks when the cartridge is reinserted and used. Wipe off
any excess ink before reinserting.
• Do not insert or remove replacement cartridges during printing.
• Do not remove the transparent seal from the ink supply port. This may cause the cartridge to become
unusable.
• The green IC chip on this ink cartridge retains a variety of cartridge-related information, such as the ink
cartridge status, so that the cartridge may be removed and reinserted freely. Do not touch the green IC
chip on the side of the cartridge. This may prevent normal operation and printing.
• If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in
the same environment as the product. Note that there is a valve in the ink supply port, making covers
or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge
touches. Do not touch the ink cartridge ink supply port or surrounding area.
• To ensure print quality, use an ink cartridge before the date printed on its package.
• Do not dismantle or alter an ink cartridge. This could damage the print head and may prevent the
product from printing.
• Do not drop cartridges or bump them against hard objects; otherwise, the ink may leak.
• Store ink cartridges at room temperature in a location that is not exposed to direct sunlight.
249
• After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature
for at least four hours before using it.
Parent topic: Important Safety Instructions
LCD Screen Safety Instructions
• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers.
• If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash
them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them
immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor
immediately. If liquid enters your mouth, see a doctor immediately.
• Do not press too hard on the LCD screen or subject it to heavy impacts.
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen.
• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson
for support.
Parent topic: Important Safety Instructions
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
250
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification or Declaration of this device and may cause interference levels which exceed the limits
established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded
equipment interface cable with this device. If this equipment has more than one interface connector, do
not leave cables connected to unused interfaces. Changes or modifications not expressly approved by
the manufacturer could void the user ’s authority to operate the equipment.
For Canadian Users
CAN ICES-3(B)/NMB-3(B)
Parent topic: Notices
Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
251
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,
Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
252
than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
253
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON
®
, PrecisionCore
®
, SureColor
®
, and SpectroProofer
®
are registered trademarks and EPSON
Exceed Your Vision is a registered logomark of Seiko Epson Corporation.
Epson Store
SM
is a service mark of Epson America, Inc.
Mac and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
254
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for Epson Products
Copyright Attribution
Parent topic: Notices
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
