1
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
Models:
CAUTION! Risk of Fire! DO NOT store instruction manuals inside replace cavity.
High temperatures could cause a re.
INSTALLER: Leave this manual with the appliance, not inside the appliance.
CONSUMER: Retain this manual for future reference. Do not store inside the appliance.
Contact your dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer’s
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certied kit is used.
• DO NOT store or use gasoline or other am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions.
- If you cannot reach your gas supplier, call
the re department.
• Installation and service must be performed
by a qualied installer, service agency, or the
gas supplier.
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
Decorative barrier front must be ordered separately at
time of appliance purchase. See Section 3.A.
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
A barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and must be installed for
the protection of children and other at-risk
individuals.
MER36N
MER36L
MER42N
MER42L
Place serial number here
Owner’s Manual
Operation and Maintenance
Pour demander un exemplaire en français de ce Manuel, visitez
www.majesticproducts.com.
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
2
Listing Label Information/Location
The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.
Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or nishing changes.
1 1
Welcome
Brand: ________________________________________________ Model Name: ___________________________
Serial Number: __________________________________________ Date Installed: __________________________
Appliance Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
appliance information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________
Gas and Electric
Information
Serial Number
Type of Gas
Model Number
Minimum Permissible Gas Supply for Purposes of Input Adjustment.
Approved Minimum (De Gaz) Acceptable ............................ x.x in. w.c. (Po. Col. d’eau)
Maximum Pressure (Pression) ............................................xx.x in. w.c. (Po. Col. D’eau)
Maximum Manifold Pressure (Pression)................................x.x in. w.c. (Po. Col. d’eau)
Minimum Manifold Pressure (Pression).................................x.x in. w.c. (Po. Col. d’eau)
Minimum rate with variable regulator on control valve
Total Electrical Requirements: 120Vac, 60Hz., less than 12 Amperes
MADE IN USA
USA CANADA
ALTITUDE:..............................0-2000 FT................0-4500 FT.
MAX. INPUT BTU/h ................xx,xxxx....................xx.xxx
MIN. INPUT BTU/h .................xx.xxx......................xx.xxx
ORIFICE SIZE ........................#xx DMS .................#xx DMS
Model:
(Modèle): XXXXXXXXX
Serial:
(Série):
Xxxx-xxx
Majestic, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
Vented gas fireplace heater - Not for use with solid fuel. Appareil de
chauffage de foyer avec conduit d’évacuation des gaz–n’utilisez
pas avec des combustibles solides.
NATURAL GAS
Type of Gas (Sorte De Gaz):
This appliance must be installed in accordance with local codes, if any; if none, follow the National Fuel Gas Code, ANSI Z223.1/NFPA 54, or the
Natural Gas and Propane Installation Code, CSA B149.1 le. Cet appareil doit être installé conformément aux codes locaux, s’il y a lieu; sinon, suivez
National Fuel Gas Code, ANSI Z223.1/NFPA 54, ou le Code d’installation du gaz naturel et du propane (Natural Gas and Propane Installation Code),
CSAB149.1.
Foramanufactured home (USA only) or mobile home OEM installation: This appliance must be installed in accordance with the Standard for
Manufactured Housing, CAN/CSA Z240MH Manufactured Home Construction andSafety Standard,Title 24CFR, Part3280, in Canada; or withthe in
the United States; or when suchastandard is not applicable, the Standard for Manufactured Home Installations Standard, ANSI/NCSBCS
A225.1/NFPA 501A. Pour une installation dans une maison préfabriquée (É.-U. seulement) ou dans une maison mobile du constructeur OEM : Ce
poêle doit être installé en conformité avec la norme visant les maisons préfabriquées, au Canada; o
u avec la derutcafunaM,HM042ZASC/NAC
rofdradnatS0823traP,RFC42eltiT,dradnatSytefaSdnanoitcurtsnoCemoH aux États-Unis; ou, si une telle norme n’est pas applicable, la
Manufactured Home Installations,ANSI/NCSBCSA225.1/NFPA501A.
QRCODEQRCODE
INSTALLATION MANUAL
OWNER’S MANUAL
For use only with barrier(s): N’utiliser qu’avec la (les) barrière(s) :
____________ ____________
Follow installation instructions. Suivre les instructions d'installation.
M XXXXXH
ANSI XX.XX-XXXX·CSA X.XX-XXXX
CAN/CSA- P.X.X-XX · FE: ___%
F
O
R
E
X
A
M
P
L
E
O
N
L
Y
A. Congratulations
Congratulations on selecting a Majestic gas replace, an
elegant and clean alternative to wood burning replaces.
The Majestic gas replace you have selected is designed
to provide the utmost in safety, reliability, and eciency.
As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Majestic gas replace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Majestic family of replace products!
3
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Note: The term “recommend” or “recommended” does not indicate a requirement. It is a best practice suggested by
Hearth & Home Technologies
®
.
Table of Contents
1 Welcome
A. Congratulations .................................2
B. Limited Warranty ................................4
2 Product Specic Information
A. Appliance Certication ............................6
B. Glass Specications .............................. 6
C. BTU Specications ............................... 6
3 Important Safety and Operating Information
A. Appliance Safety ................................7
B. General Operating Parts ..........................8
C. Fuel Specications ...............................8
D. Wall and Mantel Temperatures .....................8
E. Good Faith Wall Surface/TV Guidelines ..............8
F. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . 8
G. Lighting Instructions (IPI) ..........................9
H. Appliance Break-In .............................. 10
I. Heat Management ..............................10
J. Operation During A Power Outage (IntelliFire Touch
®
) ... 11
K. Detailed Component Operating Instructions
- IntelliFire Touch ...............................12
4 Maintenance and Service
A. Maintenance: Frequency and Tasks ................14
B. Maintenance Tasks - Homeowner ..................14
C. Maintenance Tasks - Qualied Service Technician .....16
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions - Appliance .............18
B. Frequently Asked Questions - IntelliFire Touch
Controls (Optional IFT-RC400) ....................19
C. Troubleshooting ................................20
6 Reference Materials
A. Accessories ...................................22
B. Service Parts ..................................23
C. Contact Information .............................29
= Contains updated information.
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
4
B. Limited Warranty
Hearth & Home Technologies LLC
LIMITED WARRANTY
Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances
(each a “Product” and collecvely, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”)
that are purchased from a HHT authorized dealer or distributor.
WARRANTY COVERAGE:
HHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable
period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be
defecve in materials or workmanship during the applicable Warranty Period, HHT will, at our discreon, repair the applicable
Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum
amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original
purchaser to subsequent owners, but the Warranty Period will not be extended in duraon or expanded in coverage for any such
transfer. This Warranty is subject to condions, exclusions, and limitaons as described below.
WARRANTY PERIOD:
Warranty coverage begins at the date of installaon. In the case of new home construcons, Warranty coverage begins six months aer
invoice of the nal sale of the Product(s) by an independent, authorized HHT dealer or distributor. However, the Warranty coverage
shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installaon or purchase
date.
Page 1 of 2
4021-645N 12/23
Component
Parts
Labor Gas Pellet Wood Electric Component Parts Covered by this Warranty
X
All parts except as covered by Warranty Conditions, Warranty Exclusions, and Warranty
Limitations listed
XX
Glass, Electrical components limited to heating element/igniters, Top feed auger assembly,
Blowers, Junction Box, Remotes/Wall switches, linear actuator, power cord, vacuum switch,
snap disc, wire harnesses and thermocouple
X
Electrical components limited to modules, remotes/wall switches, valves, pilots, blowers,
junction boxes, wire harnesses, transformers and lights (excluding light bulbs)
XX
Cement Refractory Panels, Glass Liner Panels
X
Firepots, burnpots, Harman mechanical feeders
XX
Catalysts, Vented and Vent Free burners and logs
10 years 1 year
X
Burners, logs and metal/fiber refractory components of HHT manufactured fireplaces or stoves,
venting due to poor workmanship
10 years
3 years
XX
Castings, Medallions & Baffles, FlexBurn® System (engine, inner cover, access cover and
fireback), Firebox and heat exchanger, HHT Chimney & Terminations, Manifolds
20 years 3 years X Firebox and heat exchanger
1 Year
None
XXXX
All purchased replacement parts and optional accessories
3 years
5 years
All purchased replacement parts and optional accessories
2 Years
Warranty Period HHT Manufactured Appliances and Venting
All parts including handles, external enameled components and other material except as
covered by Warranty Conditions, Warranty Exclusions, and Warranty Limitations listed
1 Year XXX
5
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
B. Limited Warranty (continued)
WARRANTY CONDITIONS:
• Because HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are
purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers
is available on the HHT branded websites.
• This Warranty is only valid while the applicable Product remains at the site of original installaon.
• This Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is
authorized to sell applicable Product.
• Contact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide
necessary parts, contact the nearest HHT authorized dealer or supplier. Addional service fees may apply if you are seeking
Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.
• No HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or
mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for
any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.
WARRANTY EXCLUSIONS:
This Warranty does not cover the following:
• Changes in surface nishes as a result of normal use. As a heang appliance, some changes in color of interior and exterior surface
nishes may occur. This is not a aw and is not covered under the Warranty.
• Damage to printed, plated, or enameled surfaces caused by ngerprints, accidents, misuse, scratches, melted items or other
external sources and residues le on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the Warranty Period are not covered. These parts
include: paint, wood and pellet gaskets, rebricks, wood grates, ame guides, baeries and the discoloraon of glass.
• Minor expansion, contracon, or movement of certain parts causing noise. These condions are normal and complaints related to
this noise are not covered by this Warranty.
• Damages resulng from: (1) failure to install, operate, or maintain the applicable Product in accordance with the installaon
instrucons, operang instrucons, and lisng agent idencaon label furnished with the applicable Product; (2) failure to
install the applicable Product in accordance with local building codes; (3) shipping or improper handling; (4) improper operaon,
abuse, misuse, connued operaon with damaged, corroded or failed components, accident, or improperly/incorrectly performed
repairs; (5) environmental condions, inadequate venlaon, negave pressure, or draing caused by ghtly sealed construcons,
insucient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels
other than those specied in the operaon instrucons; (7) installaon or use of components not supplied with the applicable
Product or any other components not expressly authorized and approved by HHT; (8) modicaon of the appliance not expressly
authorized and approved by HHT in wring; and/or (9) interrupons or uctuaons of electrical power supply to the applicable
Product.
• Non-HHT venng components, hearth connecons or other accessories used in conjuncon with the applicable Product.
• Any part of a pre-exisng replace system in which an insert or a decorave gas applicable Product is installed.
• HHT’s obligaon under this Warranty does not extend to the Product’s capability to heat the desired space. Informaon is provided
to assist the consumer and the dealer in selecng the proper Product for the applicaon. Consideraon must be given to the
Product locaon and conguraon, environmental condions, insulaon and air ghtness of the structure.
This warranty is void if:
• The applicable Product has been over-red, operated in atmospheres contaminated by chlorine, uorine, or other damaging
chemicals. Over-ring can be idened by, but not limited to, warped plates or tubes, deformaon/warping of interior cast iron
structure or components, rust colored cast iron, bubbling, cracking and discoloraon of steel or enamel nishes.
• The applicable Product is subjected to prolonged periods of dampness or condensaon.
• There is any damage to the applicable Product due to water or weather damage which is the result of, but not limited to, improper
chimney or venng installaon.
LIMITATIONS OF REMEDIES AND LIABILITY:
• EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED
HEREIN. The owner’s exclusive remedy and HHT’s sole obligaon under this Warranty or in contract, tort or otherwise, shall
be limited to, at HHT’s sole opon, replacement of the Component Part(s), repair of the Component Part(s), or refund of the
original purchase price of the applicable Product(s). In no event will HHT be liable for any incidental or consequenal damages
caused by defects in the applicable Product. Some States do not allow the exclusion or limitaon of incidental or consequenal
damages, so the above limitaon or exclusion may not apply to you. This Warranty gives you specic legal rights and you may
also have other rights which vary from State to State. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF
THE EXPRESSED WARRANTY SPECIFIED ABOVE FOR THE APPLICABLE PRODUCT. Some States do not allow limitaons on how long
an implied warranty lasts, so the above limitaon may not apply to you.
Page 2 of 2
4021-645N 12/23
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
6
A. Appliance Certication
2 2
Product Specic Information
Installation and service of this appliance should be performed by
qualied personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certied professionals.
This product is listed to ANSI standards for “Vented
Gas Fireplace Heaters” and applicable sections of “Gas
Burning Heating Appliances for Manufactured Homes
and Recreational Vehicles”, and “Gas Fired Appliances
for Use at High Altitudes”. Also Certied for Installation in
a Bedroom or a Bedsitting Room.
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE.
This appliance is tested and approved as either supplemen-
tal room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
C. BTU Specications
B. Glass Specications
Hearth & Home Technologies appliances manufactured
with tempered glass may be installed in hazardous lo-
cations such as bathtub enclosures as dened by the
Consumer Product Safety Commission (CPSC). The
tempered glass has been tested and certied to the re-
quirements of ANSI Z97.1 and CPSC 16 CFR 1202
(Safety Glazing Certication Council SGCC# 1595 and
1597. Architectural Testing, Inc. Reports 02-31919.01 and
02-31917.01).
This statement is in compliance with CPSC 16 CFR Sec-
tion 1201.5 “Certication and labeling requirements”
which refers to 15 U.S. Code (USC) 2063 stating “…Such
certicate shall accompany the product or shall otherwise
be furnished to any distributor or retailer to whom the
product is delivered.”
Some local building codes require the use of tempered
glass with permanent marking in such locations. Glass
meeting this requirement is available from the factory.
Please contact your dealer or distributor to order.
MODELS: MER36N, MER36L, MER42N, MER42L
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Heater
STANDARD: CSA / ANSI Z21.88-2019 • CSA 2.33-2019
Models
(U.S. or Canada)
Maximum
Input BTU/h
Minimum
Input BTU/h
Orice
Size (DMS)
MER36N
(NG)
(0-2000 ft)
30,000 16,000 #37
MER36L
(Propane)
(0-2000 ft)
28,000 17,000 #52
MER42N
(NG)
(0-2000 ft)
35,000 19,000 #35
MER42L
(Propane)
(0-2000 ft)
34,000 17,000 #51
7
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
WARNING! DO NOT operate replace before reading
and understanding operating instructions. Failure
to operate replace according to operating instructions
could cause re or injury.
• Young children should be carefully supervised when they
are in the same room as the appliance. Toddlers, young
children and others may be susceptible to accidental
contact burns.
A physical barrier is recommended if there are at risk
individuals in the house. To restrict access to a replace
or stove, install an adjustable safety gate to keep
toddlers, young children and other at risk individuals out
of the room and away from hot surfaces.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot replace, whether
operating or cooling down.
• Teach children to NEVER touch the replace.
A. Appliance Safety
A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with this appliance and
must be installed for the protection of children and other
at-risk individuals. DO NOT operate the appliance with
the barrier removed. If the barrier becomes damaged,
the barrier must be replaced with the manufacturer’s
barrier for this appliance.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
• Consider not using the replace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/Product-Info/Fireplace-Stove-Heater/Glass-
Fronts-Safety.
To prevent unintended operation when not using your re-
place for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn o wall controls.
• Unplug 6 volt adapter plug and remove batteries.
• Set the selector switch on the control module to the OFF
position and remove batteries.
3 3
Important Safety and Operating Information
Clear Space
WARNING! DO NOT place combustible objects in front of
the replace or block replace openings. High tempera-
tures could start a re. See Figure 3.1.
Avoid placing candles and other heat-sensitive objects
on mantel or hearth. Heat could damage these objects.
Figure 3.1 Clear Space Requirement - All Models
CLEAR SPACE
3 FT. IN
FRONT OF
FIREPLACE
DANGER
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as replace.
• Children and adults should be alerted to the hazards
of high surface temperatures and should stay away
to avoid burns or clothing ignition.
High temperatures may ignite clothing or other
ammable materials.
• Clothing, furniture, draperies, and other ammable
materials must not be placed on or near the
appliance.
WARNING: This product and the fuels used to
operate this product (liquid propane or natural gas),
and the products of combustion of such fuels, can expose
you to chemicals including benzene, which is known to the
State of California to cause cancer and reproductive harm.
For more information go to: www.P65Warnings.ca.gov.
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
8
DECORATIVE BARRIER FRONT
(NOT SHOWN)
SECTION 4.B.
FIXED GLASS ASSEMBLY
AND BARRIER
(NOT SHOWN)
SECTION 4.B.
MANTEL
HEARTH
OPTIONAL FAN KIT
SECTION 3.I
CLEAR SPACE
SECTION 3.A.
CONTROL CAVITY
SECTION 3.I
Figure 3.2 General Operating Parts
B. General Operating Parts
C. Fuel Specications
Figure 3.2 references the general operating parts of the
appliance and the section of this manual in which they are
discussed.
WARNING! Risk of Fire or Explosion! Appliance must
be set up for compatible gas type!
• This appliance is designed to operate on either natural
gas or propane. Make sure the appliance is compatible
with gas type selected for installation site.
• Conversions must be made by a qualified service
technician using Hearth & Home Technologies specied
and approved parts.
D. Wall and Mantel Temperatures
ANSI/CSA Standards
The American National Standards Institute (ANSI) and
Canadian Standards Association (CSA) write the safety
and performance standards to which all gas replaces
are tested. The following are the allowable temperatures
around and on a gas replace per the ANSI/CSA
standards:
Combustible Mantel and Surfaces around a Fireplace
The allowable temperature rise above ambient is
117°F for all exposed combustible surfaces around the
replace, including the mantel, when installed according
to the installation instructions. Non-combustible surfaces
and mantels do not have a maximum temperature limit;
however the installation instructions must still be followed
for any restrictions on placement of non-combustible
materials on or around the replace.
Example: The mantel above a replace in a room
that is 70°F is allowed to reach but not exceed
187°F (70°F+117°F = 187°F).
E. Good Faith Wall Surface/TV Guidelines
If installing a television (TV) above the appliance, see
appliance Installation Manual Section 2.B and 10.C.
F. Before Lighting Appliance
Before operating this replace for the rst time, it is rec-
ommended that a qualied service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the rebox.
• Review proper placement of logs, ember material and/or
other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate replace with xed glass assembly removed.
9
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
G. Lighting Instructions (IPI)
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
10
I. Heat Management
Heat Output
• Heat output may be controlled on these models by
adjusting the “Flame Height” setting on the remote
control.
• If an optional fan is installed, fan speed may be controlled
using the “Fan Speed” setting on the remote control.
Optional HEAT-ZONE
®
-GAS Kit
The HEAT-ZONE
®
-GAS heat management option is
available for use with these appliance models. The Heat-
Zone Kit draws heat from your replace to an adjacent
room in your home, up to 20 feet away.
Optional HEAT-OUT-GAS Kit
The HEAT-OUT-GAS heat management option is
available for use with these appliance models and is
operated with a wall switch, included in the kit. The Heat-
Out-Gas kit draws heat from your replace and directs it
outside, up to 25 feet away.
Optional Passive Heat Kit (PH-MR)
The Passive Heat heat management option is available
for use with these appliance models. The Passive Heat
Kit allows the heat to be vented into the room through one
front discharge, two side discharges or an open top dis-
charge while the replace is in operation. Passive Heat
can be used in conjunction with HEAT-ZONE
®
-GAS or
HEAT-OUT-GAS kit.
An optional heat management system, which allows the
heat from the appliance to be redirected as desired, may
be installed with this appliance. It may be either a HEAT-
ZONE
®
-GAS, which diverts heat into an adjacent room,
and/or a HEAT-OUT-GAS which will divert heat outside
the home/building, and/or a Passive Heat kit which dis-
perses the heat into the same room as the replace.
Refer to Section 6 of the appliance installation manual to
conrm which of the heat management systems may be
installed together. All heat management systems must
be installed by a qualied service technician at the time of
appliance installation.
Optional Heat Management Systems
H. Appliance Break-In
NOTICE! Open windows for air circulation during re-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
Follow the initial break-in procedure below to cure the
materials used to manufacture the replace and the
nishing materials around it.
• The fireplace should be run three to four hours
continuously on high.
• Turn the replace o and allow it to cool completely.
• Remove xed glass assembly. See Section 4.B.
• Clean xed glass assembly. See Section 4.B.
• Replace the xed glass assembly.
Note: Some installations may require additional run time
to cure. If odors persist after the initial break-in period,
run the replace for an additional three to four hours
continuously on high.
Note: IPI systems have a safety feature that automatically
shuts down the fireplace after 9 hours of continuous
operation without receiving a command from the remote
control. If this occurs, restart the appliance.
Note: When a fan is operated with the Passive Heat
system, there will be a decrease in the amount of air
owing from the appliance opening. Air will be owing
from both the appliance opening and the passive heat
opening.
11
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
NOTICE: Some functionality will be lost when using battery
backup including fan, lights, or any other auxiliary functions
that require household 110-120 VAC power.
J. Operation During A Power Outage (Intel-
liFire Touch
®
)
The IntelliFire Touch
®
intermittent pilot ignition system
comes with a battery backup system that enables the
system to operate in a power outage. The system oers
seamless transition from household AC power to battery
backup. See appliance manual bag for battery pack.
Batteries should not be placed in the battery pack while
using electrical power to operate the replace. Remove
batteries from battery pack when power has been restored
and remove battery pack from the appliance.
Battery longevity and performance will be aected by
long term exposure to the service temperatures of this
appliance.
NOTICE: Batteries should only be used as a power source
in the event of an emergency power outage. Batteries
should not be used as a primary long-term power source.
Batteries tend to corrode over time.
To Operate Fireplace Using Battery Power (DC):
1. Access the control cavity of the appliance. See Figure
3.3 for location. The decorative barrier front and front
refractory may need to be removed.
2. Insert four AA cell batteries into battery tray. Battery
polarity must be correct or module damage will occur.
See Figure 3.3. A complete wiring diagram is included
in the Electrical section of the appliance Installation
Manual.
3. Turn the appliance on according to the instructions
below for the appropriate type of control:
Wall Switch:
• Toggle the switch as you would under normal
circumstances.
Wireless Remote:
• Remote receiver is integrated into the ignition module
• Use the remote to turn the appliance on.
• To preserve battery life, do not use the HI/LO ame or
THERMOSTAT options.
Ignition Module:
• Locate the ignition module in the control cavity.
• Slide the ON/REMOTE/OFF switch to the ON position.
To Return to Operation Using Electrical (AC) Power
Wall Switch:
• Toggle the switch to OFF and remove the batteries
from the battery tray. Replace decorative barrier front
on appliance.
Wireless Remote:
• Slide the ON/REMOTE/OFF switch to the REMOTE
position. Remove the batteries from the battery tray.
Replace decorative barrier front on appliance.
Ignition Module:
• Slide the ON/REMOTE/OFF switch to the REMOTE
position.
Remove the batteries from the battery tray. Replace
decorative barrier front on appliance.
3.3 Control Cavity / Battery Pack Location
CONTROL CAVITY
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
12
K. Detailed Component Operating
Instructions - IntelliFire Touch
IFT-ECM Detailed Operating Instruction
Figure 3.4 IFT-ECM
3 POSITION SWITCH
TOP VIEW
LED INDICATOR
DANGER
Risk of Explosion
DO NOT cycle the ON/OFF/REM selector
switch more than one time within a ve minute
period. Gas may accumulate in rebox. Call
a qualied service technician.
DANGER
Risk of Explosion
DO NOT cycle the ON/OFF/REM selector
switch more than one time within a ve minute
period. Gas may accumulate in rebox. Call
a qualied service technician.
4. An IFT-ECM reset is required if the module is in a
lock-out condition. When this occurs, the appliance
is shut down and the IFT-ECM status indicator LED
will be blinking a RED/GREEN error code along with a
one-time audible double- beep. If the IFT-ECM is in a
lock-out condition, refer to the troubleshooting chart to
interpret the error code and take corrective action as
required. To reset the IFT-ECM after a lock-out error:
CAUTION! Risk of burns! Appliance surfaces are hot
when operating and during cool down. Use care and
wear gloves when opening the front and accessing com-
ponents inside the appliance.
- Be aware the appliance may be HOT, use
care in accessing the IFT-ECM.
1. The Electronic Control Module (IFT-ECM) has a
three-position ON/OFF/REMOTE selector switch
that must be set for proper operation. See Figure
3.4. When changing switch positions, it is important
to pause in each position for 1-2 seconds.
OFF Position:
The appliance will not respond to any commands
from a wired wall switch, IFT-RC150 or IFT-RC400
remote controls. The unit should be in the OFF
position during service, fuel conversion, and to
reset the IFT-ECM in the event the system goes
into a LOCK-OUT mode as the result of a system
error. When switched to the OFF position while the
appliance is operating, the system will shut down.
ON Position:
The appliance will ignite and run continuously at
the HI ame setting. No adjustment in ame height
is possible.
Remote Position:
The remote position allows operation of the
appliance from a wired wall switch, IFT-RC400 or
IFT-RC150 remote controls. The IFT-ECM switch
must be in this position to pair the IFT-ECM with the
IFT-ACM (if installed), and/or IFT-RC400 and IFT-
RC150 remote controls. See the IFT-RC400 or IFT-
RC150 installation manual for detailed instructions
on pairing the IFT-ECM with the remote controls.
After successfully pairing a IFT-RC400, all installed
accessories can be controlled by the IFT-RC400
(see IFT-RC400 user manual). The RC150 allows
the user to turn ON/OFF the ame in the appliance
and activate the Cold Climate mode if desired. The
IFT-ECM has a safety feature that will automatically
shut down the replace after 9 hours of continuous
operation without receiving a command from the
IFT-RC400 or IFT-RC150.
2. If multiple control options are installed, the IFT-ECM
will respond to the last command from the wired wall
switch, IFT-RC400 or IFT-RC150. The wired wall
switch is NOT available if a Power Vent is used.
The IFT-ECM has a safety feature that will
automatically shut down the replace after
9 hours of continuous operation in the ON
position, except when operated in active
thermostat mode.
The Pilot button on the IFT-ECM activates the Cold
Climate function of the replace. This function lights
the pilot ame ONLY to provide enough heat in the
rebox to reduce condensation in cool, high humidity
ambient conditions. To activate the Cold Climate
press and hold the Pilot button for one second and
release. The IFT-ECM will ash two green LED blinks,
beep twice and light and rectify the pilot ame when
pressed to activate. To turn o Cold Climate, press
and hold the Pilot button for one second and release.
The IFT-ECM will ash one green LED blink, beep once
and shut down the pilot ame. If remote controls are
paired with the IFT-ECM, this feature can also be
activated with the IFT-RC400 and/or IFT-RC150. The
cold climate function will turn o after seven days of
continuous operation.
The IFT-RC400 and IFT-RC150 remotes are an option
for this model. The IntelliFire Wi-Fi module (IFT-WFM) is
also an option.
13
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
DANGERDANGER
- Set the IFT-ECM 3-position selector switch to
OFF position.
- Wait ve (5) minutes to allow possible
accumulated gas to clear.
- Set the IFT-ECM 3-position selector switch to ON
or REMOTE position. Module will beep once and
ash a three GREEN LED code on successful
startup.
- If placed in ON position, the appliance will ignite
normally if the error condition was corrected.
- If placed in REMOTE position, use the paired IFT-
RC400, IFT-RC150 or wired wall switch to start
the appliance; appliance will ignite normally if the
error condition was corrected.
- If the IFT-ECM re-enters the lock-out condition
after these steps, call your dealer for service.
Fan Kit (Optional)
If desired, a fan kit may be added. Contact your dealer to
order the correct fan kit.
Wi-Fi (Optional)
If desired, a Wi-Fi module (IFT-WFM) may be added to
allow the appliance to be run via an app. Contact your
dealer to order.
Appliance ON/OFF:
A wall control, thermostat or remote control may be used
to control the ON/OFF function of the appliance. Follow
instructions included with the installed control.
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
14
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, gas replace glass
cleaner, drop cloth and a stable work surface.
CAUTION! Handle xed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• DO NOT use abrasive cleaners
• DO NOT clean glass while it is hot
• Prepare a work area large enough to accommodate xed
glass assembly and decorative barrier front by placing a
drop cloth on a at, stable surface.
Note: Fixed glass assembly and gasketing may have res-
idue that can stain carpeting or oor surfaces.
• Remove decorative barrier front from replace and set
aside on work surface.
B. Maintenance Tasks - Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to excessive
lint from carpeting, bedding material, etc. It is imperative
that control compartments, burners and circulating air
passageways of the appliance be kept clean. Any safety
screen, guard, or barrier removed for servicing the appli-
ance must be replaced prior to operating the appliance.
CAUTION! Risk of Burns! The replace shall be turned
o and cooled before servicing.
When properly maintained, your replace will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, trouble-
shooting and service for your appliance. Visit www.ma-
jesticproducts.com to locate a dealer. We recommend
annual service by a qualied service technician.
IMPORTANT! Any safety screen, decorative barrier front
or guard removed for servicing must be replaced prior to
operating the replace.
Installation and repair should be done by a qualied service
technician only. The appliance should be inspected before
use and at least annually by a professional service person.
4 4
Maintenance and Service
Task Frequency To be completed by
Glass Cleaning Seasonally
Homeowner
Decorative Barrier
Fronts
Annually
Optional Remote
Control
Seasonally
Termination Cap Seasonally
Gasket Seal and
Glass Assembly
Inspection
Annually
Qualied Service
Technician
Log Inspection Annually
Firebox Inspection Annually
Control
Compartment &
Firebox Top
Annually
Interior Ceramic
Glass Panel
Cleaning
Seasonally
Pilot and Burner
Ignition and
Operation
Annually
Valve Plate
Assembly
Removal
As needed
Electrical Service
and Repair
As needed
A. Maintenance: Frequency and Tasks
Figure 4.1 Fixed Glass Assembly
GLASS
ASSEMBLY
LATCHES
(BOTH BOTTOM
AND TOP)
GLASS FRAME
TABS
15
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
Removing Fixed Glass Assembly
• Pull the four glass assembly latches away from the tabs
on the glass frame. Remove glass assembly from the
appliance. See Figure 4.1.
• Clean glass with a non-abrasive, non-ammonia based,
commercially available gas replace glass cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
Replacing Fixed Glass Assembly
• Replace the glass assembly on the appliance. Hold glass
in place with one hand. Use the other hand to pull out
and latch the four glass assembly latches onto the glass
frame tabs.
• Inspect and operate all glass latches to ensure they
move freely and no obstructions are present.
• Reinstall decorative barrier front.
Decorative Barrier Fronts
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
• Check that air intake and discharge areas are not
blocked.
• Vacuum and dust surfaces.
Optional Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
• Replace batteries as needed in remote transmitters and
battery-powered receivers.
• Place remote control out of reach of children.
If not using your replace for an extended period of time
(summer months, vacations/trips, etc), to prevent unin-
tended operation:
• Remove batteries from remote controls.
• Unplug 6 volt adapter plug.
Termination Cap
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
• Inspect exposed venting and termination cap for block-
age or obstruction such as plants, bird nests, leaves,
snow, debris, etc.
• Verify termination cap clearance to subsequent construc-
tion (building additions, decks, fences, or sheds).
• Inspect for corrosion or separation.
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
16
C. Maintenance Tasks - Qualied Service
Technician
The following tasks must be performed by a qualied ser-
vice technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect xed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Conrm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that xed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Log Inspection
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as neces-
sary. Refer to Installation manual for log placement instruc-
tions.
• Verify correct log placement and no ame impingement
causing sooting. Correct as necessary.
Firebox Inspection
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace replace if rebox has been perforated.
Control Compartment and Firebox Top
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust
cloths
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
Pilot and Burner Ignition and Operation
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, ashlight, voltmeter, indexed drill bit set, and a
manometer.
• Inspect orice for soot, dirt and corrosion. Verify orice
size is correct. See Service Parts List for proper orice
sizing.
• Verify air shutter setting is correct. See Installation
Manual for required air shutter setting. Verify air shutter
is clear of dust and debris.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean o burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Inspect flame sensing rod for soot, corrosion and
deterioration. Polish with 320 grit Emery cloth and/or
3M™ Scotch-Brite Abrasive Hand Pad.
• Verify that there is not a short in ame sense circuit
by checking continuity between pilot hood and ame
sensing rod. Replace pilot as necessary.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Check all accessible gas-carrying tubes, connections,
pipes and other components for leaks.
• Inspect pilot ame pattern and strength. See Figure 4.2
for proper pilot ame pattern. Clean or replace orice
spud as necessary.
• Replace Glowing embers with new dime-size pieces.
DO NOT block ports or obstruct lighting paths. Refer
to appliance installation manual for proper ember
placement.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay. Inspect and
ensure the lighting of the main burner occurs within four
seconds of the main gas valve opening.
Interior Ceramic Glass Panel Cleaning
Frequency: Seasonally
By: Qualied Service Technician
Tools Needed: Protective gloves, glass cleaner.
CAUTION! Handle glass with care. Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer).
17
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
Electrical Service and Repair
WARNING! Risk of Shock! Label all wires prior to dis-
connection when servicing controls. Wiring errors could
cause improper and dangerous operation. Verify proper
operation after servicing.
WARNING! Risk of Shock! Replace damaged wire with
type 105º C rated wire. Wire must have high temperature
insulation.
NOTE: Appearance of rock jig, pilot shield and media tray
may vary between appliance models.
Figure 4.2 Pilot Flame
CAUTION! Risk of Cuts or Abrasions. Wear protective
gloves and safety glasses during removal and installation.
Sheet metal edges are sharp.
Valve Plate Assembly Removal
Frequency: As needed
By: Qualied Service Technician
Tools needed: Protective gloves, 1/4 inch nut driver,
It may become necessary for a qualied service techni-
cian to remove the valve plate assembly for valve ser-
vice or replacement. This task should be performed by a
qualied service technician. The refractory panels do not
need to be removed to access the valve plate assembly.
See Section 9 of Appliance Installation Manual for details.
WARNING! Risk of Fire or Explosion! Turn o gas to
appliance before removing components. Support gas
line to prevent bending.
• Inspect for lifting or other ame problems.
• Verify batteries have been removed from battery back-up
to prevent premature battery failure or leaking.
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
18
5 5
Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions - Appliance
ISSUE SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. Prior to appliance being turned
on, the inside of the glass has cooled below the dew point producing a byproduct of combus-
tion: water in the form of condensation. As the replace glass warms, the condensation will
disappear.
In the summer, the inside of your replace contains hot humid air from outdoors. When the air
from outdoors contacts glass cooled below the dew point by your air conditioning, moisture in
that air will condense.
Blue ames
This is a result of normal operation and the ames will begin to yellow as the replace is
allowed to burn for 20 to 40 minutes.
Erratic ames
Verify that the glass assembly is correctly installed and that all glass latches are engaged over
the tabs on the glass frame.
Vent bae/ue restrictor may be needed when long vertical vent runs are used. Refer to
Installation Manual Section 4 Vent Diagrams.
Odor from replace
When rst operated, this replace may release an odor for the rst several hours. This is caused
by the curing of the paint and the burning o of any oils remaining from manufacturing. Odor
may also be released from nishing materials and adhesives used around the replace. These
circumstances may require additional curing related to the installation environment.
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing pro-
cess. A non-abrasive cleaner such as gas replace glass cleaner may be necessary. Contact
your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not aect the operation or
longevity of the replace.
Is it normal to see the pilot ame burn
continually?
In an intermittent pilot ignition system, the pilot ame should turn o when appliance is turned
o. Some optional control systems available with IPI models may allow pilot ame to remain lit.
Power Outages
(battery backup)
This appliance can be operated on battery power in the event of a power outage. To access
the battery pack, the decorative barrier front, mesh and glass assembly must be removed.
Refer to Section 3 for more details.
Wall above appliance feels hot to
the touch.
No action necessary. This appliance ships with a non-combustible material attached. Speci-
cations of the attached non-combustible material are listed in the Installer’s Manual for this
appliance.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.majesticproducts.com
to locate a dealer.
19
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
B. Frequently Asked Questions - IntelliFire Touch Controls (Optional IFT-RC400)
Symptom Possible Cause Corrective Action
The appliance does not respond to
commands from the remote control
display does not light up when
screen is touched.
Batteries are depleted. Verify batteries are new.
Batteries are incorrectly
oriented.
Verify batteries are installed in correct orientation as shown on
batteries receptacle.
The display on remote lights up
when screen is touched but it does
not respond to commands.
Touchscreen has lost
calibration.
Touchscreen needs to be re-calibrated. Call dealer to have
screen re-calibrated.
Child Lock is ON.
Check child lock icon located at the top of the remote display. If
ON, it will show as a ‘locked’ symbol. To unlock, remove battery
compartment door, locate child lock switch and move to ‘unlock’
position. Verify child lock icon on screen is now displayed in ‘un
-
lock’ position.
The remote displays the following
message on-screen:
No dealer info available
Dealer information not
programmed into remote.
Remote will still provide all available functions, and appliance is
fully available for use. Call dealer to have them program.
The remote displays the following
message on-screen:
Call “Dealer Name & Number” to
schedule maintenance.
300 hours of use. Appliance is
still fully functional.
The appliance has been burning for 300 hours and is due for a
regular maintenance. Call dealer to have them perform mainte
-
nance.
The room temperature displayed
on the remote is either slow or
quick to respond while operating in
thermostat mode.
Remote is placed at a very
short distance or too far away
from the appliance.
Try to keep the remote close to the appliance but not directly in
front of it. The remote acts as the thermostat.
Remote is placed in the path of
an air draft or vent.
Move the remote away from the direct path of air ow. The re
-
mote acts as the thermostat.
Flame Modulation
The control system is designed to automatically adjust the
ame intensity based on the dierence between the desired
room temperature, and actual temperature. In thermostat
mode, the hearth appliance will start in HI ame, but as the
actual temperature approaches the desired set temperature on
the remote, the ame intensity will automatically decrease. Au
-
tomatic ame modulation will result in more control of the tem-
perature, and will cause the appliance to cycle OFF/ON less.
The appliance turns OFF the ame
after extended periods of operation
9 hour safety shutdown timer
This is normal behavior. The appliance has a safety timer that
will automatically turn OFF the ame after nine hours of
uninterrupted operation.
The remote displays the following
message on-screen: Fan will turn
on within 3 minutes
Functioning as intended.
The appliance has a three minute delay timer before the fan is
turned ON. This allows the air surrounding the appliance to be
heated before being pushed into the room.
The remote displays the following
message on-screen:
“Replace remote batteries."
Low batteries in remote. Install new batteries in the remote.
The remote is displaying an
incorrect brand.
Remote was programmed
incorrectly.
Call dealer to have them program the remote with correct
branding. Remote is still fully functional and the appliance is
unaected.
After turning ame ON using
remote, the ame does not turn
ON immediately and instead a two
minute timer is displayed.
Power vent is installed on the
appliance.
This is expected behavior and the two minute timer is called a
pre-purge timer. The ame will turn ON at the expiration of the
timer.
The remote displays the following
message on-screen:
“Remote Control Communication
Error.”
No power to appliance.
Verify home circuit breaker is on and master reset is on (if
equipped).
Power outage. Install new batteries in battery backup.
The remote displays the following
message on -screen: Sorry your
appliance did not start. Try again
by pressing Flame On.
No power to appliance. No gas
to appliance. Accumulation
of air in gas line from extended
period of appliance inactivity.
Gas control system failure.
Verify that appliance has power and gas. Verify that the appli
-
ance accepts ame ON commands with an audible beep, and
successfully turns ame on within 90 seconds. If this failure
persists, contact dealer for service.
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
20
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualied service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualied service technician. Contact
your dealer to arrange a service call by a qualied service technician.
C. Troubleshooting
IntelliFire Touch
Symptom Possible Cause Corrective Action
Pilot won’t light, module clicks but
no spark 90 sec, 3 Red/1 Green
Lock out.
Incorrect wiring.
Verify ‘S’ (White) sense wire and ‘I’ (orange) ignitor wire are
connected to correct terminals on
IFT-ECM.
Loose connections or electrical
shorts in wiring.
Verify no loose connections or electrical shorts in wiring from
module to pilot assembly. Verify wire insulation is not dam-
aged. Verify wires are not grounding out to chassis, pilot burn-
er, or any other metal object. Replace any damaged wires.
Ignitor gap is too large.
Verify spark gap is approximately 0.095” (2.41 mm) to 0.135”
(3.43 mm).
Pilot won’t light, there is no noise
or spark.
No AC power, AC/DC adaptor
faulty, backup batteries (if
being used) depleted,
IFT-
ECM slider switch in OFF
position.
Verify
IFT-ECM slider switch is in ON or REM position. Verify
AC power available to junction box. Verify AC/DC adaptor is
plugged into junction box and ECM. Verify AC/DC adaptor out-
put voltage is between 5.7-6.3 Vdc. If battery pack is used,
check battery pack voltage is >4.2 V (if not, replace batteries).
Shorted or loose connection
in system wiring or wiring
harness.
Verify system wiring conguration. Remove and reinstall wir-
ing harness that plugs into module. Check continuity of wires
in valve wiring harness. Replace any damaged components.
Poor or no system ground.
Verify black ground wire in valve harness is connected to metal
chassis of replace.
Pilot won’t light, there is no noise
or spark, 2 Red/1 Green Lockout.
Pilot solenoid not detected.
Check if valve harness orange wire is connected to pilot so-
lenoid valve. Check pilot solenoid resistance, nominal is 40
ohms. If open or shorted, replace valve. Check valve harness
wire continuity, if open replace 6-pin harness.
Pilot won’t light, there is no noise
or spark, 2 Red/2 Green Lockout.
Spark coil failure. Replace ECM.
ECM LED Error
Codes
Description
3 Red: 1 Green IFT-RC400 error message: ‘Appliance Safely Disabled’, pilot sparks for 90 sec, no ame
rectication.
2 Red: 1 Green IFT-RC400 display: ‘Error Pilot Flame’, pilot valve solenoid not detected.
2 Red: 2 Green Sparking feedback signal error, spark coil failure.
5 Red: 1 Green IFT-RC400 display: ‘Error Power Vent’ (if installed).
Error Codes:
Troubleshooting:
See Troubleshooting matrix for more detail on Lock-out Error Codes, Possible Causes and Corrective Actions.
Note to Qualied Service Technician: Additional resources including troubleshooting guides and service videos are
available through Hearth & Home Technologies. Contact your dealer or access resources through your myhht.com account.
21
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
IntelliFire Touch - (continued)
Symptom Possible Cause Corrective Action
Pilot sparks but does not light, after
90 sec, 3 Red/1 Green Lockout
No gas supply.
Verify incoming gas line ball valve is ‘Open’. Verify inlet pres-
sure is within requirement for gas type used. Contact gas sup-
plier.
ECM has poor ground.
Verify wiring, check valve harness black wire is securely
grounded to metal chassis.
Gas valve defective.
Check pilot valve solenoid kick and hold voltages during igni-
tion cycle. Kick V should be >1 V, hold V minimum 0.26 V. If
voltages are OK, replace gas valve.
Pilot lights but main burner does
not light. Pilot continues to spark
for 90 sec then goes into 3 Red/1
Green Lockout.
No ame detected. Flame
rectication issue.
Check if white sense lead is securely connected to ‘S’ terminal
of IFT-ECM. Check resistance of sense lead between sense
rod tip and connector to IFT-ECM, should be less than 1 ohm
- if not, replace pilot assembly. Check system ground, ensure
black valve harness wire is securely attached to metal chassis.
Check wiring for damage. With system OFF, check resistance
between tip of sense rod and pilot hood, should be resistance
(>1 M-ohm).
No ame detected or sense
rod contamination.
With glass assembly installed, verify pilot ame is engulng
ame sense rod on pilot assembly. Verify inlet gas pressure
is correct for gas type. Polish ame sense rod with ne steel
wool to remove any contaminants that may have accumulated.
Pilot lights and recties, but main
burner does not light.
Main valve solenoid.
Check if green wire in valve harness is connected to green
main valve solenoid. Check main valve solenoid resistance,
nominal is 60 ohms. If open or shorted, replace valve. Verify
valve inlet pressure is correct for gas type.
Pilot and main do not light, ECM
goes into 5 Red/1 Green Lockout.
Power Vent (PV) Failure.
Power Vent blower defective - check wiring to IFT-ACM, check
if blower is working. Check if PV pressure switch is connected
to brown and black wire in 6-pin valve wire harness. Check if
pressure switch is closed (shorted) when PV blower is running.
Refer to PV troubleshooting instructions.
Appliance lights and runs for a few
minutes then shuts down and/or
appliance cycle ON and OFF with
less than 90 sec of ON time.
Shorted or loose connection in
ame detection circuit.
Check if white sense lead is securely connected to ‘S’ terminal
of IFT-ECM. Check resistance of sense lead between sense
rod tip and connector to IFT-ECM, should be less than 1 ohm
- if not, replace pilot assembly. Check system ground, ensure
black valve harness wire is securely attached to metal chassis.
Check wiring for damage. With system OFF, check resistance
between tip of sense rod and pilot hood, should be resistance
(>1 M-ohm).
Poor ame rectication or
contaminated sense rod.
With glass assembly installed, verify pilot ame is engulng
ame sense rod on pilot assembly. Verify inlet gas pressure
is correct for gas type. Polish ame sense rod with ne steel
wool to remove any contaminants that may have accumulated.
Verify no soot deposits are in sense rod to pilot hood gap.
Logs are set up wrong. Remove and re-install logs per the log placement instructions.
Damaged pilot assembly.
Verify the pilot assembly ceramic insulator around the ame
sensing rod is not cracked, damaged or loose. Check resis-
tance between tip of sense rod and IFT-ECM connector, should
be less than 1 ohm. Replace pilot assembly if damage is de-
tected.
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
22
6 6
Reference Materials
A. Accessories
WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional accessories with
this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty.
Contact your dealer for more information and details, such as color options and specic quantities required, on individual
accessories. A qualied service technician must install the approved accessories. Operate installed accessories according
to the included instructions.
Note: Some optional accessories must be installed at the time of appliance installation. See Section 2.A in appliance in-
stallation manual.
Options:
Remote Controls, Wall Controls and Wall Switches
IFT-RC150-MAJ IntelliFire Touch wireless wall switch
IFT-RC400 IntelliFire Touch remote control
IntelliFire Wi-Fi module with IntelliFire App
IFT-WFM IntelliFire Wi-Fi module for app
Refractory Kit
GL-36M, GL-42M Black Glass Liner
BRICK36MTB / BRICK42MTB Brick Refractory - Traditional - Tavern Brown
BRICK36MTBH / BRICK42MTBH Brick Refractory - Herringbone - Tavern Brown
BRICK36MCS / BRICK42MCS Brick Refractory - CastleStone
Heat Management Systems Kits
HEAT-OUT-GAS Heat-Out-Gas
HEAT-ZONE-GAS Heat-Zone-Gas
HZMR-ADP Heat Zone Adapter
PH-MR Passive Heat-Front, Side or Top Discharge
PH-SIDETRIM Passive Heat registers for side discharge (requires PH-MR)
PH-FRTTRIM-36, PH-FRTTRIM-42 Passive Heat registers for front discharge (requires PH-MR)
Fan
GFK-160A
23
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
Beginning Manfacturing Date: Jun 2023
Ending Manufacturing Date: Active
1
2
3
4
5
6
7
Log Set Assembly
Service Parts
MER36L, MER36N
Part number list on following page.
Meridian 36” Gas Fireplace - DV
8
9
10
13
14
12
11
B. Service Parts
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
24
Beginning Manfacturing Date: Jun 2023
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model number
and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
Log Assembly LOGSMER36
Y
1 Log #1
SRV2596-700
2 Log #2
SRV2596-703
3 Log #3
SRV2596-702
4 Log #4
SRV2596-706
5 Log #5
SRV2596-701
6 Log #6
SRV2596-705
7 Log #7
SRV2596-704
8
Non-combustible board 2583-137
9
Burner Assembly 2595-007 Y
10
Basket, Ember Bed 2583-156
11 Refractory Base Weathered Stone
SRV2581-076-WS
12
Glass Assembly GLA-6K Y
Finishing Strips
Sold as set only
SRVFS-6K
13
Surround SRV2583-019
Surround Bottom SRV2583-193-1
14
Junction box SRV2583-009 Y
Elbow Heat Shield 385-290
Flue Restrictor 385-128
Gasket Assembly (Vent, seal cap, cover, drawn neck, shutter, valve, & bulkhead) 2583-080
Glass Clip Assembly (Top) Qty 2 req 2581-400
Y
Glass Clip Assembly (Bottom) Qty 2 req 2155-045
Y
Mineral Wool 050-721
Seal Cap
Qty 2 req
4031-221
Exhaust Shield 385-105
MER36L, MER36N
Service Parts
25
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
Beginning Manfacturing Date: Jun 2023
Ending Manufacturing Date: Active
1
2
3
4
5
6
7
Log Set Assembly
MER42L, MER42N
Service Parts
Meridian 42” Gas Fireplace - DV
Part number list on following page.
8
9
10
13
14
12
11
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
26
Beginning Manfacturing Date: Jun 2023
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model number
and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
Log Assembly LOGSMER42
Y
1 Log #1
SRV2598-700
2 Log #2
SRV2598-703
3 Log #3
SRV2596-702
4 Log #4
SRV2598-701
5 Log #5
SRV2598-706
6 Log #6
SRV2598-705
7 Log #7
SRV2598-704
8
Non-combustible board 2587-137
9
Burner Assembly 2597-007 Y
10
Basket, Ember Bed 2587-156
11 Refractory Base Weathered Stone
SRV2585-076-WS
12
Glass Assembly GLA-8K Y
Finishing Strips
Sold as set only
SRVFS-8K
13
Surround SRV2587-019
Surround Bottom SRV2583-193-2
14
Junction box SRV2583-009 Y
Elbow Heat Shield 385-290
Flue Restrictor 385-128
Gasket Assembly (Vent, seal cap, cover, drawn neck, shutter, valve, & bulkhead) 2583-080
Glass Clip Assembly (Top) Qty 2 req 2581-400
Y
Glass Clip Assembly (Bottom) Qty 2 req 2155-045
Y
Mineral Wool 050-721
Seal Cap
Qty 2 req
4031-221
Exhaust Shield 385-105
MER42L, MER42N
Service Parts
27
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
Beginning Manfacturing Date: Jun 2023
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model number
and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
15.1 Pilot Assembly
NG SRV2106-169
Y
Propane SRV2106-170
Y
Pilot Tube SRV485-301
Y
15.2 3-Hole Grommet SRV2118-420
15.3 Bulkhead W/Flex tube SRV7000-156
Y
15.4 Flex Ball Valve Assembly SRV303-330
Y
15.5 Valve
NG SRV2166-302
Y
Propane 2166-303
Y
15.6 Male Connector Pkg of 5 303-315/5
Y
15.7 Battery Holder** SRV2326-142
Y
15.8 Component Tray Assembly
See following page
15.9 Shutter Assembly 2583-011
Orice, NG (#37C)
MER36L/MER36N
582-837
Y
Orice, Propane (#52C) SRV582-852
Y
Orice, NG (#33C)
MER42L/MER42N
582-833
Y
Orice, Propane (#51C) 582-851
Y
**Fuse for battery pack can be sourced locally, not a warranty item. Specs are 250v, 3A fuse, 3/4” long
Additional service part numbers appear on following page.
#15 Valve Assembly
MER36L, MER36N, MER42L, MER42N
Service Parts
15.1
15.2
15.3
15.4
15.5
15.6
15.7
15.9
15.8
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
28
Beginning Manfacturing Date: Jun 2023
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model number
and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
15.8a Module, IFT Control SRV2326-130
Y
15.8b Harness, IFT 6 Pin Wiring SRV2583-063
Y
15.8c Component Tray 2279-185
15.8d Thermostat Wire Assembly SRV2118-170
Y
15.8e Transformer, 6 Volt Wall SRV2326-131
Y
RC400 Remote SRV2326-110 Y
Touch Up Paint TUP-GBK-12
Conversion Kits
Conversion Kit NG NGK-MID
Y
Conversion Kit Propane LPK-MID
Y
Pilot Orice, NG SRV593-528
Y
Pilot Orice, Propane SRV593-527
Y
Regulator, NG NGK-DXV-50
Y
Regulator, Propane SRVLPK-DXV-50
Y
MER36L, MER36N, MER42L, MER42N
Service Parts
15.8d
15.8e
15.8b
15.8c
15.8a
29
Majestic • MER36N, MER36L, MER42N, MER42L Owner’s Manual • 2595-981 Rev. D • 5/24
C. Contact Information
- NOTES -
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
DO NOT DISCARD THIS MANUAL
NOTICE
• Leave this manual with
party responsible for use
and operation.
• Important operating
and maintenance
instructions included.
• Read, understand and follow
these instructions for safe
installation and operation.
Printed in U.S.A. - Copyright 2024
Majestic, a brand of Hearth & Home Technologies
7571 215
th
Street West, Lakeville, MN 55044
www.majesticproducts.com
Please contact your Majestic dealer with any questions or concerns.
For the location of your nearest Majestic dealer,
please visit www.majesticproducts.com.
This product may be covered by one or more of the following patents: (United States) 7077122, 7074035, 7234932,
7322819, 7422011, 7726300, 8147240, 9625149 or other U.S. and foreign patents pending.
2000-945F
