EN
57 7727 0000/AS
LCSM1545W - LSG1545W - LSG1545S
LXSP1545W - LXSP1545B - LSG3545S
LSG3545W - LCSM3545W - LXSP3545W
LSG4545W-LSG4545S
Refrigerator
User manual
EN
2
Please read these instructions first before using your appliance
Thank you for choosing a Beko appliance.
Please take some time to read this user manual before using your appliance, to
ensure you know how to safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the
appliance is correctly connected and fitted prior to use.
Please write your product model and serial number on the last page of this
user manual, and store in a safe location close to the appliance for easy future
reference.
This user manual may also be applicable for several other models. Differences
between models will be listed.
If you have any questions or concerns, please call our contact centre or find
help and information online at www.beko.co.uk
Symbols and their descriptions
This instruction manual contains the following symbols:
C Important information or useful usage tips.
A Warning against dangerous conditions for life and property.
B Warning against electric voltage.
A
A
A
C
SUPPLIER’S NAME
MODEL IDENTIFIER
(*)
INFORMATION
C
The model information as stored in the product data base
can be reached by entering following website and searching
for your model identifier (*) found on energy label.
https://eprel.ec.europa.eu/
EN
3
1 Your appliance 4
2 Warnings 5
Electrical requirements ...........................6
Warning! This appliance must be
earthed .......................................................... 6
Energy saving tips ..................................... 7
Compliance with WEEE Directive and
Disposing of the Waste Product: .......8
Compliance with rohs directive: .........8
Package information ................................ 8
3 Installation 9
Points to be paid attention to when
the relocation of the appliance ...........9
Before you start the appliance, ........... 9
Electrical connection .............................10
Disposing of the packaging ................. 10
Disposing of your old appliance .......10
Placing and Installation.........................10
4 Preparation 12
Reversing the doors ............................... 13
5 Using your appliance 14
Temperature Control And
Adjustment ................................................14
Thermostat setting button .................14
Defrost ......................................................... 15
6 Maintenance and
cleaning 16
7 Troubleshooting 17
EN
4
C Figures that take place in this instruction manual are schematic and may not
correspond exactly with your product. If the subject parts are not included in the
product you have purchased, then it is valid for other models.
1 Your appliance
1. Temperature setting knob
2. Movable shelves
3. Defrost water collection
channel - Drain tube
4. Crisper cover
5. Crisper
6. Adjustable front feet
7. Dairy compartment
8. Adjustable door shelves
9. Egg compartment
10. Bottle shelf
11. Wine Rack
Congratulations on your choice a Beko quality Appliance which has been
designed to give you service for many years.
1
*2
5
6
4
*11
3
*8
9
*7
*8
*10
* May not be available in all models
EN
5
2 Warnings
• Do not connect your
appliance to the electricity
supply until all packing and
transit protectors have been
removed.
• If transported horizontally
leave to stand upright for at
least 4 hours before switching
on to allow compressor oil to
settle
• If you are discarding an old
refrigerator with a lock or latch
fitted to the door, disable the
lock/latch, ensure that it is left
in a safe condition to prevent
the entrapment of young
children.
• This fridge/freezer must
only be used for its intended
purpose i.e the storing and
freezing of edible foodstuff.
• Do not dispose of the
appliance on a fire. At Beko,
the care and protection
of our environment is an
ongoing commitment. This
appliance which is among
the latest range introduced
is particularly environment
friendly. Your appliance
contains non CFC / HFC
natural substances in the
cooling system (Called
R600a) and in the insulation
(Called cyclopentane) which
are potentially flammable if
exposed to fire. Therefore,
take care not to damage, the
cooling circuit / pipes of the
appliance in transportation
and in use. In case of damage
do not expose the appliance
to fire or potential ignition
source and immediately
ventilate the room where the
appliance is situated.
• We suggest you contact your
local authority for disposal
information and facilities
available.
• To obtain the best possible
performance and trouble free
operation from your appliance
it is very important to carefully
read these instructions.
• On delivery, check to make
sure that the product is not
damaged and that all the parts
and accessories are in perfect
condition.
• Ensure that the plug remains
readily accessible. Do not use
multiple adapter or extension
cable.
• Failure to observe these
instructions may invalidate
your right to free service
during the guarantee period.
• Keep ventilation openings, in
the appliance enclosure or in
the built-in structure, clear of
obstruction.
• Do not damage the refrigerant
circuit.
• Do not use electrical
appliances inside the food
storage compartments of the
appliance, unless they are of
the type recommended by the
manufacturer.
2
EN
6
• We suggest you keep these
instructions in a safe place for
easy reference.
• This appliance can be used
by children aged from 8 years
and above and persons with
reduced physical, sensory
or mental capabilities or
lack of experience and
knowledge if they have
been given supervision or
instruction concerning use
of the appliance in a safe
way and understand the
hazards involved. Children
shall not play with the
appliance. Cleaning and user
maintenance shall not be
made by children without
supervision.
• Children should be supervised
to ensure that they do not
play with the appliance.
Electrical requirements
Before you insert the plug into
the wall socket make sure that
the voltage and the frequency
shown on the rating plate inside
the appliance corresponds to
your electricity supply.
Rating label is on the left hand
side of fridge inner liner.
We recommend that this
appliance be connected to the
mains supply via a suitable
switched and fused socket. The
appliance must be positioned
so that the plug is accessible.
WARNING:
When positioning the
appliance ensure the supply
cord is not trapped or damaged.
Should the mains lead of the
appliance become damaged or
should it need replacing at any
time, it must be replaced by a
special purpose made mains
lead which can only be obtained
from a Beko authorised service
agent.
Warning! This appliance
must be earthed
If the fitted moulded plug is
not suitable for your socket,
then the plug should be cut
off and an appropriate plug
fitted. Destroy the old plug
which is cut off as a plug with
bared cord could cause a shock
hazard if inserted into a socket
elsewhere in the house.
The moulded plug on this
appliance incorporates a 13
A fuse. Should the fuse need
to be replaced an ASTABEAB
approved BS 1362 fuse of the
same rating must be used. Do
not forget to refit the fuse
cover. In the event of losing the
fuse cover the plug must not be
used until a replacement fuse
cover has been fitted.
Colour of the replacement
fuse cover must be the same
colour as that visible on the pin
face of the plug. Fuse covers
are available from any good
electrical store.
Important! Fitting A
Different Plug
1. As the colours of the wires
in the mains lead of this
appliance may not correspond
with the coloured markings
identifying the terminals in
EN
7
your plug proceed as follows:
(See diagram).
2. Connect the green-yellow
or green (Earth) wire to the
terminal in the plug marked
‘E’ or with the symbol or
coloured green and yellow or
green.
3. Connect the blue (Neutral)
wire to the terminal in the plug
marked ‘N’ or coloured black.
4. Connect the brown (Live) wire
to the terminal in the plug
marked ‘L’ or coloured red.
5. With alternative plugs a 13
A fuse must be fitted either
in the plug or adaptor or in
the main fuse box. If in doubt
contact a qualified electrician.
Energy saving tips
1. Ensure your appliance is
installed in a well ventilated
area.
2. Ensure the time between
buying chilled/frozen food
and placing them in your
appliance is kept at minimum,
particularly in summer. We
recommend you use a cool
bag or a special carrier bag to
carry perishable food.
3. Do not leave the door (s) of
your appliance open longer
than necessary and ensure
they are closed properly after
each opening.
4. Defrost frozen food in the
fridge compartment, so that
frozen food acts as an ice pack
to assist cooling in the fridge.
5. Energy consumption of this
appliance is measured while
freezer compartment is
loaded without use of top
shelf lid and the drawers
except the bottom drawer.
It is advised that freezer
compartment is loaded
without use of drawers except
the bottom drawer in order
to achieve maximum loading
capacity.
FITTED WITH
BS 1362 13A FUSE ALWAYS
FIT BS 1362 REPLACEMENT
CARTRIDGE FUSE
GREEN &
YELLOW
OR
GREEN
N
BLUE
OR
BLACK
L
BROWN
OR
RED
22mm.
6mm.
6mm.
6mm.
32mm.
12mm.
FUSE
CORD GRIP
EN
8
Compliance with WEEE
Directive and Disposing of
the Waste Product:
This product complies
with EU WEEE
Directive (2012/19/
EU). This product
bears a classification
symbol for waste
electrical and electronic
equipment (WEEE).This product
has been manufactured with
high quality parts and materials
which can be reused and are
suitable for recycling. Do not
dispose of the waste product
with normal domestic and other
wastes at the end of its service
life. Take it to the collection
center for the recycling of
electrical and electronic
equipment. Please consult your
local authorities to learn about
these collection centers.
Compliance with rohs
directive:
The product you have
purchased complies with EU
RoHS Directive (2011/65/EU).
It does not contain harmful and
prohibited materials specified
in the Directive.
Package information
Packaging materials of the
product are manufactured
from recyclable materials in
accordance with our National
Environment Regulations. Do
not dispose of the packaging
materials together with the
domestic or other wastes. Take
them to the packaging material
collection points designated by
the local authorities.
EN
9
3 Installation
B The manufacturer will not be liable
for any event caused by disregarding
the information supplied in this user
manual.
Points to be paid attention
to when the relocation of
the appliance
1. Your appliance should be unplugged.
Before transportation of your
appliance, it should be emptied and
cleaned.
2. Before it is re-packaged, shelves,
accessories, crisper, etc. inside
your appliance should be fixed
with adhesive tape and secured
against impacts. Packaging should
be adequate and the transportation
rules on the package should be
strictly observed.
3. Original packaging and foam
materials should be kept for future
transportations or moving.
Before you start the
appliance,
Check the following before you start
to use your appliance:
1. Clean the interior of the appliance as
recommended in the “Maintenance
and cleaning” section.
2. Connect the plug of the appliance
to the wall socket. When the fridge
door is opened, fridge internal lamp
will turn on.
3. When the compressor starts to
operate, a sound will be heard. The
liquid and gases sealed within the
refrigeration system may also give
rise to noise, even if the compressor
is not running and this is quite
normal.
• Condenser of your refrigerator is
on the rear side. In order to increase
the energy efficiency by minimizing
the power consumption, the upper
part of the condenser on the rear
side of the product must be pulled
backwards and locked as shown in
the figure. When the condenser is
pulled back, the right and left upper
holders are locked and the position
of the condenser is fixed.
better energy
efficiency
2-b
initial position
PULL
PULL
*may not be available in all models
EN
10
4. Front edges of the appliance may
feel warm. This is normal. These
areas are designed to be warm to
avoid condensation.
Electrical connection
Connect your product to a grounded
socket which is being protected by a
fuse with the appropriate capacity.
Important:
The connection must be in
compliance with national regulations.
• The power plug must be easily
accessible after installation.
• Electrical safety of your appliance
shall be guaranteed only if the earth
system in your house complies with
standards.
• The voltage stated on the label
located at left inner side of your
product should be equal to your
network voltage.
• Extension cables and multi plugs
must not be used for connection.
B A damaged power cable must be
replaced by a qualified electrician.
B Product must not be operated
before it is repaired! There is the risk
of electric shock!
Disposing of the packaging
The packing materials may be
dangerous for children. Keep the
packing materials out of the reach
of children or dispose of them by
classifying them in accordance with
the waste instructions stated by your
local authorities. Do not throw away
with regular house waste, throw away
on packaging pick up spots designated
by the local authorities.
The packing of your appliance is
produced from recyclable materials.
Disposing of your old
appliance
Dispose of your old appliance without
giving any harm to the environment.
• You may consult your authorized
dealer or waste collection center of
your municipality about the disposal
of your appliance.
Before disposing of your appliance,
cut out the electric plug and, if there
are any locks on the door, make them
inoperable in order to protect children
against any danger.
Placing and Installation
A If the entrance door of the room
where the appliance will be installed is
not wide enough for the appliance to
pass through, then carefully remove
the doors of your appliance and pass
it sideways through the door.
1. Install your appliance to a place that
allows ease of use.
2. Keep your appliance away from heat
sources, humid places and direct
sunlight.
3. There must be appropriate air
ventilation around your appliance
in order to achieve an efficient
operation. If the appliance is to be
placed in a recess in the wall, there
must be at least 5 cm distance with
the ceiling and at least 5 cm with the
wall. Do not place your product on
the materials such as rug or carpet.
4. Place your appliance on an even
floor surface to prevent jolts.This
product cannot be used in rooms
where the temperature drops
below 5°C.
EN
11
WARNING:
Do not locate extension sockets
or charging transformers/power
supplies or Lithium-Iron battery
operated products adjacent to the
compressor as they could overheat.
5. Your product requires adequate air
circulation to function efficiently.
If the product will be placed in
an alcove, remember to leave at
least 5 cm clearance between the
product and the ceiling, rear wall
and the side walls.
6. If the product will be placed in
an alcove, remember to leave at
least 5 cm clearance between
the product and the ceiling, rear
wall and the side walls. Check if
the rear wall clearance protection
component is present at its
location (if provided with the
product). If the component is not
available, or if it is lost or fallen,
position the product so that at
least 5 cm clearance shall be
left between the rear surface of
the product and the wall of the
room. The clearance at the rear is
important for efficient operation
of the product.
EN
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4 Preparation
• For a freestanding appliance;
‘this refrigerating appliance is not
intended to be used as a built-in
appliance.
• Your appliance should be installed at
least 30 cm away from heat sources
such as hobs, ovens, central heater
and stoves and at least 5 cm away
from electrical ovens and should not
be located under direct sunlight.
• The ambient temperature of
the room where you install your
appliance should at least be
10°C. Operating your appliance
under cooler conditions is not
recommended with regard to its
efficiency.
• Please make sure that the interior of
your appliance is cleaned thoroughly.
• If two appliances are to be installed
side by side, there should be at least
2 cm distance between them.
• When you operate your appliance
for the first time, please observe the
following instructions during the
initial six hours.
• The door should not be opened
frequently.
• It must be operated empty without
any food in it.
• Do not unplug your appliance. If a
power failure occurs out of your
control, please see the warnings in
the “Recommended solutions for
the problems” section.
• Original packaging and foam
materials should be kept for future
transportations or moving.
• Due to temperature change as
a result of opening/closing the
product door during operation,
condensation on the door/body
shelves and the glass containers is
normal especially in Summer.
• Since hot and humid air will not
directly penetrate into your product
when the doors are not opened,
your product will optimize itself in
conditions sufficient to protect your
food. Functions and components
such as compressor, fan, heater,
defrost, lighting, display and so on
will operate according to the needs
to consume minimum energy under
these circumstances.
EN
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Reversing the doors
3
2
7
8
9
10
11
13
14
17
15
16
1
4
5
6
12
EN
14
Warm Cold
1 2 3 4 5
(Or) Min. Max.
5 Using your appliance
Temperature Control And Adjustment
The operating temperature is regu
lated by the temperature control.
Warm Cold
1 2 3 4 5
(Or) Min. Max.
1=Lowest cooling setting
(Warmest setting).
5=Highest cooling setting (Coldest
setting).
The average temperature inside the
fridge should be around +5°C.
Please choose the setting according
to the desired temperature.
Please note that there will be
different temperatures in the cooling
area.
The coldest region is immediately
above the vegetable compartment.
The interior temperature also
depends on ambient temperature,
the frequency with which the door is
opened and the amount of foods kept
inside.
Frequently opening the door causes
the interior temperature to rise.
For this reason, it is recommended
to close the door again as soon as
possible after use.
Thermostat setting button
The interior temperature of your
refrigerator changes for the following
reasons;
• Seasonal temperatures,
• Frequent opening of the door and
leaving the door open for long
periods,
• Food put into the refrigerator
without cooling down to the room
temperature,
• The location of the refrigerator in
the room (e.g. exposing to sunlight).
• You may adjust the varying interior
temperature due to such reasons
by using the thermostat. Numbers
around the thermostat button
indicates the cooling degrees.
• If the ambient temperature is higher
than 25°C, turn the thermostat
button to maximum position.
• If the ambient temperature is lower
than 25°C, turn the thermostat
button to minimum position.
EN
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Defrost
The fridge compartment defrosts
automatically. The thawing water
flows through the drain channel into a
collection container at the rear of the
device.
During defrosting, water droplets
form at the back of the fridge due to
the evaporator.
If not all of the drops run down, they
may freeze again after defrosting but
will be thawed during the next defrost
cycle.
Check the flow of the thawed water
from time to time.It may become
blocked occasionally.
EN
16
6. Maintenance and cleaning
Cleaning your fridge at regular
intervals will extend the service life of
the product.
B WARNING:
Unplug the product before cleaning
it.
• Never use gasoline, benzene or
similar substances for cleaning
purposes.
• Never use any sharp and abrasive
tools, soap, household cleaners,
detergent and wax polish for
cleaning.
• For non-No Frost products,
water drops and frosting up to a
fingerbreadth occur on the rear wall
of the Fridge compartment. Do not
clean it; never apply oil or similar
agents on it.
• Only use slightly damp microfiber
cloths to clean the outer surface
of the product. Sponges and other
types of cleaning cloths may scratch
the surface
• Dissolve one teaspoon of bi-
carbonate in half litre of water. Soak
a cloth with the solution and wrung
it thoroughly. Wipe the interior of
the refrigerator with this cloth and
the dry thoroughly.
• Make sure that no water enters the
lamp housing and other electrical
items.
• If you will not use the refrigerator
for a long period of time, unplug it,
remove all food inside, clean it and
leave the door ajar.
• Check regularly that the door
gaskets are clean. If not, clean them.
• To remove door and body shelves,
remove all of its contents.
• Remove the door shelves by pulling
them up. After cleaning, slide them
from top to bottom to install.
• Never use cleaning agents or water
that contain chlorine to clean the
outer surfaces and chromium coated
parts of the product. Chlorine causes
corrosion on such metal surfaces.
6.1 Avoiding bad odours
• Materials that may cause odour
are not used in the production of
our refrigerators. However, due
to inappropriate food preserving
conditions and not cleaning the
inner surface of the refrigerator as
required can bring forth the problem
of odour. Pay attention to following
to avoid this problem:
• Keeping the refrigerator clean is
important. Food residuals, stains,
etc. can cause odour. Therefore,
clean the refrigerator with bi-
carbonate dissolved in water every
few months. Never use detergents
or soap.
• Keep the food in closed containers.
Microorganisms spreading out from
uncovered containers can cause
unpleasant odours.
• Never keep the food that have
passed best before dates and
spoiled in the refrigerator.
6.2 Protecting the plastic surfaces
Do not put liquid oils or oil-cooked
meals in your refrigerator in unsealed
containers as they damage the plastic
surfaces of the refrigerator. If oil is
spilled or smeared onto the plastic
surfaces, clean and rinse the relevant
part of the surface at once with warm
water.
EN
17
7 Troubleshooting
Check this list before contacting the
service. Doing so will save you time
and money. This list includes frequent
complaints that are not related to
faulty workmanship or materials.
Certain features mentioned herein
may not apply to your product.
The refrigerator is not working.
• The power plug is not fully settled.
>>> Plug it in to settle completely
into the socket.
• The fuse connected to the socket
powering the product or the main
fuse is blown. >>> Check the fuses.
Condensation on the side wall of
the cooler compartment (MULTI
ZONE, COOL, CONTROL and FLEXI
ZONE).
• The door is opened too frequently
>>> Take care not to open the
product’s door too frequently.
• The environment is too humid. >>>
Do not install the product in humid
environments.
• Foods containing liquids are kept
in unsealed holders. >>> Keep the
foods containing liquids in sealed
holders.
• The product’s door is left open. >>>
Do not keep the product’s door open
for long periods.
• The thermostat is set to too
low temperature. >>> Set
the thermostat to appropriate
temperature.
Compressor is not working.
• In case of sudden power failure
or pulling the power plug off and
putting back on, the gas pressure
in the product’s cooling system is
not balanced, which triggers the
compressor thermic safeguard.
The product will restart after
approximately 6 minutes. If the
product does not restart after this
period, contact the service.
• Defrosting is active. >>> This
is normal for a fully-automatic
defrosting product. The defrosting is
carried out periodically.
• The product is not plugged in. >>>
Make sure the power cord is plugged
in.
• The temperature setting is incorrect.
>>> Select the appropriate
temperature setting.
• The power is out. >>> The product
will continue to operate normally
once the power is restored.
The refrigerator’s operating noise
is increasing while in use.
• The product’s operating
performance may vary depending on
the ambient temperature variations.
This is normal and not a malfunction.
The refrigerator runs too often or
for too long.
• The new product may be larger than
the previous one. Larger products
will run for longer periods.
• The room temperature may be
high. >>> The product will normally
run for long periods in higher room
temperature.
• The product may have been recently
plugged in or a new food item is
placed inside. >>> The product
will take longer to reach the set
temperature when recently plugged
in or a new food item is placed inside.
This is normal.
EN
18
• Large quantities of hot food may
have been recently placed into the
product. >>> Do not place hot food
into the product.
• The doors were opened frequently
or kept open for long periods. >>>
The warm air moving inside will
cause the product to run longer. Do
not open the doors too frequently.
• The freezer or cooler door may be
ajar. >>> Check that the doors are
fully closed.
• The product may be set to
temperature too low. >>> Set the
temperature to a higher degree and
wait for the product to reach the
adjusted temperature.
• The cooler or freezer door washer
may be dirty, worn out, broken or
not properly settled. >>> Clean or
replace the washer. Damaged / torn
door washer will cause the product
to run for longer periods to preserve
the current temperature.
The freezer temperature is very
low, but the cooler temperature is
adequate.
• The freezer compartment
temperature is set to a very low
degree. >>> Set the freezer
compartment temperature to a
higher degree and check again.
The cooler temperature is very
low, but the freezer temperature
is adequate.
• The cooler compartment
temperature is set to a very low
degree. >>> Set the freezer
compartment temperature to a
higher degree and check again.
The food items kept in cooler
compartment drawers are frozen.
• The cooler compartment
temperature is set to a very low
degree. >>> Set the freezer
compartment temperature to a
higher degree and check again.
The temperature in the cooler or
the freezer is too high.
• The cooler compartment
temperature is set to a very high
degree. >>> Temperature setting
of the cooler compartment has an
effect on the temperature in the
freezer compartment. Wait until the
temperature of relevant parts reach
the sufficient level by changing the
temperature of cooler or freezer
compartments.
• The doors were opened frequently
or kept open for long periods.
>>> Do not open the doors too
frequently.
• The door may be ajar. >>> Fully
close the door.
• The product may have been recently
plugged in or a new food item is
placed inside. >>> This is normal.
The product will take longer to reach
the set temperature when recently
plugged in or a new food item is
placed inside.
• Large quantities of hot food may
have been recently placed into the
product. >>> Do not place hot food
into the product.
Shaking or noise.
• The ground is not level or durable.
>>> If the product is shaking when
moved slowly, adjust the stands to
balance the product. Also make sure
the ground is sufficiently durable to
bear the product.
EN
19
• Any items placed on the product
may cause noise. >>> Remove any
items placed on the product.
The product is making noise of
liquid flowing, spraying etc.
• The product’s operating principles
involve liquid and gas flows. >>>
This is normal and not a malfunction.
There is sound of wind blowing
coming from the product.
• The product uses a fan for the
cooling process. This is normal and
not a malfunction.
There is condensation on the
product’s internal walls.
• Hot or humid weather will increase
icing and condensation. This is
normal and not a malfunction.
• The doors were opened frequently
or kept open for long periods.
>>> Do not open the doors too
frequently; if open, close the door.
• The door may be ajar. >>> Fully
close the door.
There is condensation on the
product’s exterior or between the
doors.
• The ambient weather may be
humid, this is quite normal in humid
weather. >>> The condensation
will dissipate when the humidity is
reduced.
The interior smells bad.
• The product is not cleaned regularly.
>>> Clean the interior regularly
using sponge, warm water and
carbonated water.
• Certain holders and packaging
materials may cause odour. >>>
Use holders and packaging materials
without free of odour.
• The foods were placed in unsealed
holders. >>> Keep the foods in
sealed holders. Micro-organisms
may spread out of unsealed food
items and cause malodour. Remove
any expired or spoilt foods from the
product.
The door is not closing.
• Food packages may be blocking
the door. >>> Relocate any items
blocking the doors.
• The product is not standing in full
upright position on the ground. >>>
Adjust the stands to balance the
product.
• The ground is not level or durable.
>>> Make sure the ground is level
and sufficiently durable to bear the
product.
The vegetable bin is jammed.
• The food items may be in contact
with the upper section of the
drawer. >>> Reorganize the food
items in the drawer.
If The Surface Of The Product Is
Hot.
• High temperatures may be observed
between the two doors, on the side
panels and at the rear grill while
the product is operating. This is
normal and does not require service
maintenance!Be careful when
touching these areas.
A WARNING:
If the problem persists after following
the instructions in this section, contact
your vendor or an Authorised Service.
Do not try to repair the product.
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BEKO UK AND IRELAND STANDARD MANUFACTURER GUARANTEE
TERMS AND CONDITIONS
Your new Beko product is guaranteed against faulty materials, defective
components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the
product, and lasts for a period of twelve (12) months unless Beko plc (the
“Manufacturer”) agrees to extend the guarantee for the product in writing.
If you have purchased an American style Fridge freezer, the standard
guarantee starts from the date of original purchase of the product, and lasts
for a period of twenty four (24) months unless Beko plc (the “Manufacturer”)
agrees to extend the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including
how long it is valid), please contact your retailer or our contact centre on
0333 207 971(UK and Northern Ireland) or 01 862 3411 (Republic of
Ireland)
This guarantee does not in any way diminish or affect your statutory
rights in connection with the product. This guarantee is in addition to your
statutory rights as a consumer. If you have any questions about these rights,
please contact the retailer from which you purchased the product. In certain
circumstances, it is possible that your statutory rights may offer additional
or higher levels of protection than those offered under the terms of this
guarantee.
What is covered by this guarantee?
• Repairs to the product required as a result of faulty materials, defective
components or manufacturing defects.
• Functional replacement parts to repair a product.
• The costs of a Beko Approved Engineer to carry out the repair.
What is not covered?
• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to control knobs, flaps
and handles.
• Accessories and/or consumable items including but not limited to ice trays,
scrapers, cutlery baskets, filters and light bulbs.
• Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Beko
Approved Engineer (the “Engineer”).
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- Installation or use of a product where such installation or use fails to
meet the requirements contained in this guarantee or the User Instructions
Booklet.
• Repairs to a product operated at any time on commercial or non-residential
household premises (unless we have previously agreed to the installation
environment).
This guarantee is limited to the cost of repairing the product. To the extent
permitted by law, the Manufacturer does not accept and will not be held liable
for any financial loss incurred in connection with the failure of any product to
operate in accordance with the expected standards. Such financial loss includes
but is not limited to loss arising from:
• Time taken off work.
• Damaged food, clothing or other items.
• Meals taken at restaurants or from takeaways.
• General compensation for inconvenience.
Important Notes
1. Your product is designed and built for domestic household use only.
2. The guarantee will automatically be void if the product is installed or is
used in commercial or non-residential domestic household premises, unless
we have previously agreed to the installation environment.
3. The product must be correctly installed, located and operated in
accordance with the instructions contained in the User Instructions Booklet
provided with your product.
4. Professional installation by a qualified Electrical Domestic Appliance
Installer is recommended for all Washing Machines, Dishwashers and Electric
Cookers (as incorrect installation may result in you having to pay for the cost of
repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas
Networks Ireland for Republic of Ireland) registered gas installer.
6. This guarantee is given in respect of products purchased and used
within the United Kingdom and the Republic of Ireland.
7. This guarantee is effective from the initial date of purchase of a new
product from an authorised retailer and will be void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is
purchased as a “second”).
9. Possession of a copy of these terms and conditions does not necessarily
mean that a product has the benefit of this guarantee. If you have any
questions, please call our Call Centre on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its
staff or representatives are subjected to physical or verbal abuse in the course
of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a
chargeable basis only.
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Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out a
repair. Where a replacement is offered, this would normally be an identical model
but when this is not possible, a model of similar specification will be provided.
The Manufacturer will cover the costs and arrange for the delivery of the new
product and for the return of the old product. Any costs related to disconnecting
the faulty product and installing the replacement product will not be borne by
the Manufacturer unless previously agreed to in writing. The original guarantee
will continue to apply to the replacement product; the new product will not
come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the Manufacturer
but cannot be guaranteed. Whilst our Engineers will endeavour to minimize
inconvenience and to meet requests for specific timed appointments, this
cannot be guaranteed. We will not be liable for delays or if it is unable to carry
out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is
covered by this guarantee with a proof of purchase. The Manufacturer reserves
the right to charge for the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault
with your product.
• That your product has not been installed or operated in accordance with the
User Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you
with an invoice. The Manufacturer reserves the right to terminate the guarantee
if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed
by English law and subject to the English Courts, save where you live in another
part of the United Kingdom, in which case the law and courts of that location
will apply.
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If you are resident in the Republic of Ireland, this guarantee will be governed by
Irish law and the Irish courts will have jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent,
Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration
number 02415578
BEKO UK AND IRELAND BUILT-IN APPLIANCES GUARANTEE TERMS AND
CONDITIONS
If you have purchased a built-in or integrated appliance, and registered it
within 90 days of purchase by completing the online registration form, then
the standard 12 month guarantee will be extended to 24 months, under the
same terms and conditions as detailed in our Standard Guarantee Terms and
Conditions.
12.
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe
place; you will need to have this documentation available should the product
require attention under guarantee.
Please take a few moments to complete the details below, as you will need this
information when you call us, or to use our online services. When you call us you
may be required to input your serial number into your telephone keypad. For
help please visit beko.co.uk/support/model-finder
• The product model number is printed on the Operating Instruction Booklet /
User guide
• The product model and serial number is printed on the Rating Label affixed to
the appliance.
• The Retailer (Purchased from) and Date of purchase will be printed on your
purchase receipt or other proof of purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid
proof of purchase is required for requesting service under guarantee.
Model number Serial number Purchased from Date of purchase
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For service under guarantee or for product advice please call our Contact
centre
Before requesting service please check the troubleshooting guide in the
Operating Instructions booklet, as a charge may be levied where no fault is
found, and even though your product may still be under guarantee.
After arranging service the area around the product must be easily accessible
to the Engineer, without the need for cabinets or furniture to be removed or
moved.
It is your responsibility to ensure our Engineers have a clean and safe
environment to carry out any repairs.
Please have your Model number and Serial number available when you call us,
as you may be required to input your serial number into your telephone keypad
during your call.
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic
numbers 01 or 02, and are charged at the basic rate. Calls from landlines and
mobiles are included in free call packages but please check with your telephone
service provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions
contained within the extended guarantee agreement document, otherwise
please call us using the appropriate number above, where service can be
obtained at a charge.
Should you experience any difficulty in obtaining service please call us on 0333
207 9710 or 01 862 3411
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Contact us though our website
Send us a secure message through our online contact us form. Please visit our
website, click Contact Us and choose a product support topic from the list of
options. Complete the required details and click send message.
Product registrations
For UK registrations please visit beko.co.uk/register and for the Republic of
Ireland visit beko.ie/register.
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DISCLAIMER / WARNING
Some (simple) failures can be adequately handled by the end-user without any
safety issue or unsafe use arising, provided that they are carried out within the
limits and in accordance with the following instructions (see the “Self-Repair”
section).
Therefore, unless otherwise authorized in the “Self-Repair” section below,
repairs shall be addressed to registered professional repairers in order to avoid
safety issues. A registered professional repairer is a professional repairer that
has been granted access to the instructions and spare parts list of this product
by the manufacturer according to the methods described in legislative acts
pursuant to Directive 2009/125/EC.
However, only the service agent (i.e. authorized professional repairers) that you
can reach through the phone number given in the user manual/warranty card or
through your authorized dealer may provide service under the guarantee terms.
Therefore, please be advised that repairs by professional repairers (who are not
authorized by Beko) shall void the guarantee.
Self-Repair
Self-repair can be done by the end-user with regard to the following spare
parts: door handles,door hinges, trays, baskets and door gaskets (an updated
list is also available in support.beko.com as of 1st March 2021).
Moreover, to ensure product safety and to prevent risk of serious injury, the
mentioned self-repair shall be done following the instructions in the user manual
for self-repair or which are available in support.beko.com. For your safety, unplug
the product before attempting any self-repair.
Repair and repair attempts by end-users for parts not included in such list and/
or not following the instructions in the user manuals for self-repair or which are
available in support.beko.com, might give raise to safety issues not attributable
to Beko, and will void the warranty of the product.
Therefore, it is highly recommended that end-users refrain from the attempt
to carry out repairs falling outside the mentioned list of spare parts, contacting
in such cases authorized professional repairers or registered professional
repairers. On the contrary, such attempts by end-users may cause safety issues
and damage the product and subsequently cause fire, flood, electrocution and
serious personal injury to occur.
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By way of example, but not limited to, the following repairs must be addressed
to authorized professional repairers or registered professional repairers:
compressor, cooling circuit, main board,inverter board, display board, etc.
The manufacturer/seller cannot be held liable in any case where end-users do
not comply with the above.
The spare part availability of the refrigerator that you purchased is 10 years.
During this period, original spare parts will be available to operate the
refrigerator properly
The minimum duration of guarantee of the refrigerator that you purchased is
12 months.
This product is equipped with a lighting source of the “G” energy class.
The lighting source in this product shall only be replaced by professional
repairers.
