User Manual
16A Level 2 EV Charger
Table of Contents
Warranty
Safety Instructions
Package List
Specification
Charging Box LED Indicator
Protection Feature
Frequently Asked Questions
1
3
4
5
6
7
9
Limited Warranty
BougeRV provides a three-year warranty for customers who
purchase on Amazon and BougeRV's official website only. The
warranty is measured from the date of purchase by the original
buyer. During the warranty period, if your charger stops working,
we will stand behind our warranty.
Local Technical Support
We have a local maintenance station in US, providing much faster
solution to your technical problem. We will repair your charger and
send it back to you in 10 days. If your charger can't be repaird, we
will send you a replacement.
Please follow the below steps to obtain the warranty service:
1. Reach out to us at
2. Provide the following information for confirmation:
· A description of the product problem.
· A video of the screen of your charger to show the problem.
· The serial number (Next to the QR code on the charging plug).
· The order ID.
· Your shipping information.
Warranty
1-669-232-7427
(6:00 PM-3:00 AM PST)
1-408-656-8402
(9:00 AM-6:00 PM PST)
www.bougerv.com
BougeRV's warranty does not apply to:
· Product damage caused by the consumer not following
the safety instructions.
· Damaged by disassembling the machine without
authorization by BougeRV or going to a non-designated
maintenance spot for maintenance.
· Products purchased neither on Amazon nor on
BougeRV's official website.
· Modify or DIY privately without guidance by a licensed
electrician.
· Any other causes beyond BougeRV's Control.
Exclusions
Warning
1. Read and follow the instructions before installation.
2. Please use a licensed and qualified electrician to install
your EV charger and must comply with the National Electric
Code(NEC) and all local codes.
3. Please install a breaker above 20A.
4. Do not use the charger outdoors under severe weather
conditions.
5. Do not touch metal conductors to prevent electric shock
accidents.
6. Do not hit the exterior of the product since it's made of
thermoplastic.
7. Do not operate it outside its temperature range. The tem-
perature range is -22°F--+122°F.
Safety Instructions
Package List
16A EV Charger*1
Check the package and make sure you receive all accessories.
If any of these are missing, please feel free to contact us via
service@bougerv.com
Carrying Case*1
User Manual*1
User Manual
16A Level 2 EV Charger
Charging Cord:
Connector Type:
Plug Type:
Input：
Output：
Output Power：
Waterproof Rating:
Insulation Resistance：
Housing Fire Rating:
Operating Ambient Temperature:
Certification:
25Feet ( 7.62meters )
SAE J1772
NEMA 10-30 Plug
240V, 16A 60Hz
240V, 16A 60Hz
Up to 3.84kW/h Max
Charging Box - IP55
Charging Plug - IP44
>1000MΩ (DC500V)
UL94 V-0
-30°C to +50°C / -22°F to +122°F
CE Certified
UL Certified
Specifications
(#E364477 for plug; #E344326 for cable)
Troubleshooting
Reach out to us at [email protected] for assitance if you fail to try
the following methods.
1
- Have Power, No Connection
1. Remove the charge coupler from the vehicle, then reinsert it into the vehicle
receptacle until it clicks.
2. Check whether it needs to be manually connected through the vehicle system.
2 - Connection, No Charging
1. When you plug into the car, the car will automatically recognize the
communication signal and start charging.
2. Verify that the vehicle charge timer is set to permit charging. Refer to the vehicle
owner’s manual for charge timer instructions.
3 - Charging
Charging
4 - Finished Charging
If the battery is still not fully charged, please check whether the upper limit value of
the car battery has been manually set.
5 - Communication Fault
Please try to plug the car several times, if it still can’t charge, please contact customer
service for repair.
6 - Overload Protection
Restore factory settings or re-plug the power outlet.
7 - Abnormal Current (SCP)
Restore factory settings or re-plug the power outlet.
8 - Leakage Protection
Turn off the power and the circuit breaker in time, and contact a professional
electrician for on-site inspection.
9 - Overload or Undervoltage Protection
Restore factory settings or re-plug the power outlet.
10 - Unit Overheating Protection
1. Inspect the charger module for overheating.
a. Carefully unplug the charger module from the wall outlet and allow to cool.
b. If the situation still occurs, please contact customer service for assistance.
2. Have a qualified electrician inspect the wall outlet.
Charging Box LED Indicator
Condition Power Connected Charging Fault Explanation
1
2
3
4
5
6
7
8
9
10
On
On
On
On
On
On
On
On
On
On
Off
On
On
On
On
Flicker
On
Flicker
Off
On
Off
Off
Flicker
On
Off
Flicker
Flicker
Flicker
Off
On
Off
Off
Off
Off
On
Off
On
On
Flicker
On
Have Power, No Connection
Connection, No Charging
Charging
Finished Charging
Communication Fault
Overload Protection
Abnormal Current (SCP)
Leakage Protection
Overload or Undervoltage Protection
Unit Overheating Protection
Leakage Protection:
The effective value of leakage current exceeds 22mA, and
the power supply will be cut off within 100ms without
self-recovery. Manually plug and unplug the three-pin
plug of the power supply to restart.
Overload Protection:
When the effective value of the current exceeds the
overload protection current for 10 seconds, the overload
protection will be carried out, and the recovery will be
carried out in 5 minutes. The number of self-recovery
times is 3 times. The power supply will not be restored
after the 4th overload protection. You need to manually
plug and unplug the power three-pin plug to restart.
Short Circuit Protection:
When the voltage exceeds 275V, it will be protected and
return difference 10V, and will recover automatically after
the grid voltage is stable for 5s.
Under-Voltage Protection:
When the voltage is below 85V, it will be protected and
return difference 10V, and will recover automatically after
the grid voltage is stable for 5s.
Protection Feature
Overheat Protection:
When the temperature of the power plug or the internal
temperature of the control box exceeds 185°F, it will enter
the over-temperature protection, and it will recover when
the temperature of the power plug and the internal
temperature of the control box are lower than 149°F.
Over current Protection:
When the effective value of the current exceeds 2 times the
rated current, the control box will be judged as a short circuit
and will be protected within 500ms. It is necessary to
manually plug and unplug the three-pin plug of the power
supply to restart.
Lightning Protection:
Under thunderstorm weather, it can carry a ±2000V surge
voltage to prevent high voltage from damaging internal
components. ( Comply with IEC62752 standard )
Leakage Protection:
The effective value of leakage current exceeds 22mA, and
the power supply will be cut off within 100ms without
self-recovery. Manually plug and unplug the three-pin
plug of the power supply to restart.
Overload Protection:
When the effective value of the current exceeds the
overload protection current for 10 seconds, the overload
protection will be carried out, and the recovery will be
carried out in 5 minutes. The number of self-recovery
times is 3 times. The power supply will not be restored
after the 4th overload protection. You need to manually
plug and unplug the power three-pin plug to restart.
Short Circuit Protection:
When the voltage exceeds 275V, it will be protected and
return difference 10V, and will recover automatically after
the grid voltage is stable for 5s.
Under-Voltage Protection:
When the voltage is below 85V, it will be protected and
return difference 10V, and will recover automatically after
the grid voltage is stable for 5s.
Overheat Protection:
When the temperature of the power plug or the internal
temperature of the control box exceeds 185°F, it will enter
the over-temperature protection, and it will recover when
the temperature of the power plug and the internal
temperature of the control box are lower than 149°F.
Over current Protection:
When the effective value of the current exceeds 2 times the
rated current, the control box will be judged as a short circuit
and will be protected within 500ms. It is necessary to
manually plug and unplug the three-pin plug of the power
supply to restart.
Lightning Protection:
Under thunderstorm weather, it can carry a ±2000V surge
voltage to prevent high voltage from damaging internal
components. ( Comply with IEC62752 standard )
Frequently Asked Questions
Q1: Why does it take so long to charge my EV?
A: There are 5 main factors that affect the charging time of
electric vehicles.
1.The size of the battery. The larger your vehicle's battery
capacity (kWh), the longer it will take to charge.
2.The state of the battery. If you start charging from an
empty battery, it will take longer than if you start charging
from 60%.
3.The maximum charge rate of the vehicle. You can only
charge your vehicle's battery at the maximum charge rate
that your vehicle will accept. For example, if your vehicle's
maximum charge rate is 3 kW, you will not charge faster
with a 3.84 kW charger.
4.The maximum charge rate of the charger. The time it
takes to charge will also be limited by the maximum charge
rate of the ev charger you are using. For example, even if
your vehicle can charge at 7 kW, it will only charge at 3.84
kW on a 3.84 kW charger.
5. Environmental factors. Lower ambient temperatures can
make charging take slightly longer, especially when using a
fast charger. Lower temperatures also mean that the vehicle
is less efficient and therefore adds less mileage per charge.
Q4: If the EV charger fails to charge or the indicator or
display is abnormal, what after-sales service can I enjoy?
A: Please send some pictures and videos to our official email.
If there are quality problems with our charger, we will
provide free maintenance service for you. All shipping and
maintenance fees will be paid by BougeRV. Our technical
team will repair the charger in 10 days.
Q5: Does the charger have the function of delayed
charging or scheduled time charging?
A: No, this charger does not have the above functions.
Q6: Is the charger waterproof? Can I use it outdoor?
A: Yes, it can be used outdoor. The waterproof rating of the
charging box is IP55 and the charging plug is IP44. But for
safety and extending the life of the charger, we do not
recommend using the charger outdoor under severe
weather conditions.
Q3: Will this product work for my EV?
A: As long as the charging port of your electric/hybrid vehicle
is J1772, this level 2 charger will work for your car. We will
help you confirm if you're not sure.
Q2: Why did the charging speed become slow when the
car is charged to about 80%?
A: This is because of the charging characteristics of lithium
batteries. When the energy of the battery reaches 80%, it will
enter the tiny current charge state, and the current entering
the battery will be limited which will protect the battery and
extend its service life.
Need help? Email us via : [email protected]
1-669-232-7427
(6:00 PM-3:00 AM PST)
1-408-656-8402
(9:00 AM-6:00 PM PST)
www.bougerv.com
