Epson PP-100III Discproducer CD/DVD/Blu-ray Disc Publisher User Manual

User’s Guide

M00114200EN

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of

Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained

herein. While every precaution has been taken in the preparation of this book, Seiko Epson Corporation

assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from

the use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties

for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or

abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the

U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any

options or any consumable products other than those designated as Original Epson Products or Epson

Approved Products by Seiko Epson Corporation.

EPSON is a registered trademark of Seiko Epson Corporation. Exceed Your Vision is a registered trademark or

trademark of Seiko Epson Corporation. All other trademarks are the property of their respective owners and

used for identification purpose only.

Microsoft, Windows, and Windows Server are registered trademarks of Microsoft Corporation in the United

States and/or other countries.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of

their respective owners. Epson disclaims any and all rights in those marks.

NOTICE: The contents of this manual are subject to change without notice.

Contents 3

Contents

Important Notice and Safety Instructions

Important Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Setting up the Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Choosing a Place for the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Handling Ink Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Notice for CD/DVD/BD Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Concerning Incidental Loss Arising out of Use of this Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

About Usage Limitation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Chapter 1 Using Your Software

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Using the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Screens and Procedures in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Setting a Working Folder and Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Adding the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Setting for Notification of Job Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Overview of Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

EPSON Total Disc Maker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

EPSON Total Disc Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

EPSON Total Disc Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Using EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Starting EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Getting Information through Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Overview of Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Accessing the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Getting Information through Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Uninstalling Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Chapter 2 Publishing Discs

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Turning Power On/off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Contents 4

Overview of Publish Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Drive Settings (Only for PP-100III/PP-50II). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Notice for Disc Writing and Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Error Discs (Only for PP-100III/PP-50II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Precautions for Duplicating Discs (Only for PP-100III/PP-50II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Printing on Discs with a Commercially Available Software Package . . . . . . . . . . . . . . . . . . . . . . . . .32

Notice for Barcode Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Standard Mode (For PP-100III/PP-100AP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Loading Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Accessing EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Registering Data (Only for PP-100III). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Creating Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Making the Stacker Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Publishing Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Standard Mode (For PP-50II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Loading Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Accessing EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Registering Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Creating Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Making the Stacker Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Publishing Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

External Output Mode (For PP-100III/PP-100AP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Loading Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Accessing EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Registering Data (Only for PP-100III). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Creating Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Making the Stacker Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Publishing Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Low-Volume Mode (For PP-50II). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Loading Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Accessing EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Registering Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Creating Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Making the Stacker Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Publishing Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Batch Mode (For PP-100III/PP-100AP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Loading Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Accessing EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Registering Data (Only for PP-100III). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Creating Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Making the Stacker Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Contents 5

Publishing Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Read Back Mode (For PP-100III) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Loading Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Accessing EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Setting Read Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Making the Stacker Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Publishing Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Read Back Mode (For PP-50II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Loading Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Accessing EPSON Total Disc Maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Setting Read Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Setting the Publish Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Publishing Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Taking Out Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

For PP-100III/PP-100AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

For PP-50II. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Pausing Publishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Resuming Publishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Canceling Publishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Priority Publishing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Chapter 3 Replacing Ink Cartridges

Checking the Ink Cartridge Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Precautions on Ink Cartridge Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Replacing an Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Chapter 4 Maintaining Your Product

Checking the Print Head Nozzles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using the Nozzle Check Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using the Head Cleaning Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using the Product Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Using the Print Head Alignment Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Correcting the Printing Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Using the Correcting the Printing Position Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Cleaning Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Cleaning the Exterior of the Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Cleaning the Interior of the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Cleaning the Filter (Only for PP-100III/PP-50II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Contents 6

Getting Maintenance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Replacing the Maintenance Box (Only for PP-100III/PP-100AP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Replacing the Drive (Only for PP-100III). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Transporting Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Chapter 5 Troubleshooting

Diagnosing the Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

EPSON Total Disc Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Checking Product Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Using EPSON Total Disc Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Disc or the Disc Tray Does Not Feed Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Disc Does Not Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Multiple Disc Feeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Disc Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Writing/Reading Problem (Only for PP-100III/PP-50II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Cannot Write to/Read from the Disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Print Quality Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Horizontal Banding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Vertical Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Banding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Incorrect or Missing Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Blurry or Smeared Printout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Miscellaneous Printout Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Incorrect or Garbled Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Incorrect Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Printout Has a Slight Slant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Printed Side is Smeared or Scuffed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Printing is too Slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Ink Adheres to the Recording Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

The Product Does Not Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

All Lights Are Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Lights Came On and then Went Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Only the Power Light is On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

The Ink Light is Flashing or is On after you Replace the Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . 166

Software Cannot be Installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Disc Cannot be Published . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Disc Information Cannot be Read (Only for PP-100III/PP-50II). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

The Product is not Recognized (Only for PP-100III) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Maintenance Box Nearly Full Message is Displayed by the Software

(Only for PP-100III/PP-100AP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Contents 7

Ink Pad Nearly Full Message is Displayed by the Software (Only for PP-50II) . . . . . . . . . . . . . . . 168

Appendix A Where To Get Help

Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Before Contacting Epson. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Help for Users in the United States and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Help for Users in the Europe (EMEA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Help for Users in Australia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Help for Users in Southeast Asia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Appendix B Product Information

Product Parts and Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Front Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Rear Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Interior parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Consumables and Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Job Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Number of Products that can be Connected to One Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Write Speed (Only for PP-100III/PP-50II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Lifetime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Important Notice and Safety Instructions 8

Important Notice and Safety Instructions

Important Note

You may use the software to operate the EPSON products. You may use the EPSON

PP-100III/PP-50II to copy materials onto media, including but not limited to CDs, DVDs, and BDs.

You agree to respect the rights of copyright owners. EPSON shall have no liability for, and you

shall hold EPSON harmless from, any copyright infringement by you or your employees,

representatives, or agents.

Important Safety Instructions

Read all the instructions in this section before using the product. Also, be sure to follow all

warnings and instructions marked on the product.

Setting up the Product

Observe the following when setting up the product:

❏ Do not block or cover the vents and openings in the product.

❏ Use only the type of power source indicated on the product’s label.

❏ Use only the power cord that comes with the product. Use of another cord may result in fire

or electric shock.

❏ The product’s power cord is for use with this product only. Use with other equipment may

result in fire or electric shock.

❏ Be sure the AC power cord meets the relevant local safety standard.

❏ For safety reasons, make sure to ground the power cord.

❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly

switch on and off.

❏ Avoid electrical outlets controlled by wall switches or automatic timers.

Important Notice and Safety Instructions 9

❏ Keep the entire computer system away from potential sources of electromagnetic

interference, such as loudspeakers or the base units of cordless telephones.

❏ Do not use a damaged or frayed power cord.

❏ If you use an extension cord with the product, make sure that the total ampere rating of the

devices plugged into the extension cord does not exceed the cord’s ampere rating. Also,

make sure that the total ampere rating of all devices plugged into the wall outlet does not

exceed the wall outlet’s ampere rating.

❏ Do not attempt to service the product yourself.

❏ Unplug the product and refer servicing to qualified service personnel under the following

conditions:

The power cord or plug is damaged; liquid has entered the product; the product has been

dropped or the casing is damaged; the product does not operate normally or exhibits a

distinct change in performance.

❏ If you plan to use the product in Germany, the building installation must be protected by a

10 or 16 amp circuit breaker to provide adequate short-circuit protection and over-current

protection for the product.

❏ When connecting the product to a computer or other device with a cable, ensure the correct

orientation of the connectors. Each connector has only one correct orientation. Inserting a

connector in the wrong orientation may damage both devices connected by the cable.

❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there

are fuses in the plug, make sure you replace them with fuses of the correct size and rating.

❏ Do not put any heavy object or load on the product. Excessive loads can cause a malfunction.

However, for the PP-100III and PP-100AP, it is possible to place one unit of this product on

top of another. In such a case, make sure the tops and bottoms are oriented the same, and

the exterior of the units are aligned. At the same time, take sufficient care to prevent a unit

from dropping or falling. Also, do not place more than one unit on top of another.

❏ Only for the PP-100III: Be sure to install the specified ones when you replace drives of the

product.

❏ Only for the PP-50II: Commercially available replacement drives do not function on this

product.

Choosing a Place for the Product

Observe the following when choosing a place for the product:

Important Notice and Safety Instructions 10

❏ Place the product on a flat, stable surface that extends beyond the base of the product in all

directions. If you place the product by the wall, leave more than 10 cm (3.94") between the

back of the product and the wall. The product will not operate properly if it is tilted at an

angle.

❏ Leave enough space in front of the product for the disc cover to be fully opened.

❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the product

away from direct sunlight, strong light, or heat sources.

❏ Avoid places subject to dust, shocks, vibrations, or cigarette smoke.

❏ Leave enough room around the product to allow for sufficient ventilation.

❏ Place the product near a wall outlet where the plug can be easily unplugged.

Using the Product

Observe the following when using the product:

❏ Do not insert objects in the product.

❏ Take care not to spill liquid on the product.

❏ Do not use aerosol products that contain flammable gases inside or around this product.

Doing so may cause fire.

❏ Always turn the product off using the P power button. When this button is pressed, the

power light flashes. Do not unplug the product or turn off the power to the outlet until the

power light stops flashing.

❏ Leave the ink cartridges installed. Removing the cartridges can dry out the print head and

may prevent the product from printing.

❏ Be careful not to trap your fingers when closing the disc cover.

❏ The product uses galvanized sheet metal, and this may cause rusting at the edges; however,

this does not cause any harm to the function of the product.

❏ Do not place any drink or liquid on the product as penetration by liquid inside the product

will cause a malfunction.

❏ The product cannot be used as a shared printer using the Windows sharing setting.

Important Notice and Safety Instructions 11

Handling Ink Cartridges

Observe the following when handling the ink cartridges:

❏ Keep ink cartridges out of the reach of children. Do not allow children to drink from or handle

the cartridges.

❏ Do not shake ink cartridges; this can cause leakage.

❏ Be careful when you handle used ink cartridges, as there may be some ink remaining around

the ink supply port. If ink gets on your skin, wash the area thoroughly with soap and water. If

ink gets into your eyes, flush them immediately with water. If discomfort or vision problems

remain after a thorough flushing, see a doctor immediately.

❏ Do not remove or tear the label on the cartridge; this can cause leakage.

❏ Install the ink cartridge immediately after you remove it from its package. If you leave a

cartridge unpacked for a long time before using it, normal printing may not be possible.

❏ Use the ink cartridge before the expiration date printed on its package.

❏ Do not dismantle ink cartridges or try to refill them. This could damage the print head.

❏ After bringing an ink cartridge inside from a cold storage site, allow it to warm up at room

temperature for at least three hours before using it.

❏ Store ink cartridges in a cool, dark place.

❏ Do not touch the green IC chip on the side of the cartridge. Doing so may prevent normal

operation and printing.

❏ The IC chip on this ink cartridge retains a variety of cartridge-related information, such as the

ink cartridge status, so that the cartridge may be removed and reinserted freely. However,

each time the cartridge is inserted, some ink is consumed because the product automatically

performs a reliability check.

❏ Do not place ink cartridges with the ink supply area facing down. This may result in ink

leakage. Also, dirt attached to the ink supply area may result in the product not functioning

properly.

Notice for CD/DVD/BD Discs

Before using the product, an operation check should be conducted to ensure the unit’s

functionality. Also, back up the data on the CD/DVD/BD, if needed. Data may be damaged or lost

in the following cases:

Important Notice and Safety Instructions 12

-Influence of static or electrical noise

-Incorrect usage

-Malfunction or repair

-Damage due to natural disaster

Epson does not hold any responsibility for lost or damaged data, due to causes not limited to

those listed above, even the product is in its warranty period.

Concerning Incidental Loss Arising out of Use of this Product

Should the expected results from this product, including bundled software, not be obtained, we

cannot compensate for incidental loss arising from that fact, such as expenses required for use of

this product and lost earnings that would have been gained through the use of this product.

About Usage Limitation

❏ When this product is used for applications requiring high reliability / safety, such as

transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention

devices; various safety devices, etc.; or functional / precision devices, etc., you should use this

product only after giving consideration to including fail-safes and redundancies into your

design to maintain safety and total system reliability. Because this product was not intended

for use in applications requiring extremely high reliability / safety, such as aerospace

equipment, main communication equipment, nuclear power control equipment, or medical

equipment related to direct medical care, etc., please make your own judgment on this

product’s suitability after a full evaluation.

❏ When copying a CD, DVD, or BD, you must meet the conditions that the work recorded on

the discs does not have a copyright, that you have a copyright for the work, that you have

received permission from the author, or that copying of the work onto the discs is legally

approved. Copying of a CD, DVD, or BD without meeting these conditions is illegal and

should not be done.

❏ This product is for business use and not for household use.

Warnings, Cautions, and Notes

Warnings, Cautions, and Notes in this User's Guide as indicated below have the following

meanings.

Warnings

must be followed carefully to avoid bodily injury.

Important Notice and Safety Instructions 13

Cautions

must be observed to avoid damage to your equipment.

Notes

contain important information and useful tips on the operation of the product.

Using Your Software 14

Chapter 1

Using Your Software

System Requirements

Using the Product

Windows requirements

To use this product, you must have any of the following Windows operating systems installed.

Operating system Windows 10 (32 bit/64 bit)

Home/Pro/Enterprise

Windows 8.1 (32 bit/64 bit)

Windows 8.1 Pro (32 bit/64 bit)

Windows 8 (32 bit/64 bit)

Windows 8 Pro (32 bit/64 bit)

Windows 7 (32 bit/64 bit, SP1 or later)

Home Premium/Professional/Enterprise/Ultimate

Windows XP (32 bit, SP3 or later)

Home Edition/Professional

Windows Server 2019

Standard/Essentials

Windows Server 2016

Standard/Essentials

Windows Server 2012 R2 (64 bit)

Standard/Essentials

Windows Server 2012 (64 bit)

Standard/Essentials

Windows Server 2008 R2 (64 bit, SP1 or later)

Standard/Enterprise

Windows Server 2008 (32 bit/64 bit, SP2 or later)

Standard/Enterprise

Using Your Software 15

CPU Windows 10

Windows 8.1

Windows 8

Windows 7

Windows XP

PP-100III/PP-50II: Core DuoT2700/Core2Duo E6300 or

more (or compatible processor)

PP-100AP: Intel Pentium 4 (or compatible processor) 1.4

GHz or faster processor

Windows Server 2019

Windows Server 2016

Windows Server 2012 R2

Windows Server 2012

Windows Server 2008 R2

Windows Server 2008

PP-100III/PP-50II: Core DuoT2700/Core2Duo E6300 or

more (or compatible processor)

PP-100AP: Intel Pentium 4 (or compatible processor) 2.0

GHz or faster processor

Memory Windows 10 64 bit

Windows 8.1 64 bit

Windows 8 64 bit

Windows 7 64 bit

Windows Server 2019

Windows Server 2016

Windows Server 2012 R2

Windows Server 2012

Windows Server 2008 R2

Windows Server 2008

2 GB or more

Windows 10 32 bit

Windows 8.1 32 bit

Windows 8 32 bit

Windows 7 32 bit

1 GB or more

Windows XP PP-100III/PP-50II: 1 GB or more

PP-100AP: 512 MB or more

HDD

available

space

Windows 10 64 bit

Windows 8.1 64 bit

Windows 8 64 bit

Windows 7 64 bit

PP-100III/PP-50II: 100 GB or more

PP-100AP: 30 GB or more

Windows 10 32 bit

Windows 8.1 32 bit

Windows 8 32 bit

Windows 7 32 bit

PP-100III/PP-50II: 100 GB or more

PP-100AP: 26 GB or more

Windows XP PP-100III/PP-50II: 100 GB or more

PP-100AP: 10 GB or more

Windows Server 2019

Windows Server 2016

Windows Server 2012 R2

Windows Server 2012

170 GB or more

Windows Server 2008 R2

Windows Server 2008

PP-100III/PP-50II: 100 GB or more

PP-100AP: 50 GB or more

HDD rotation speed 7200 rpm or faster

Using Your Software 16

Note:

❏ ATI South Bridge chip set IPX460 or earlier is incompatible with the PP-100III.

❏ Intel 5 Series chip set or earlier is incompatible with this product.

❏ Refer to the URLs listed on pages “Help for Users in the United States and Canada” on page 170

and “Help for Users in the Europe (EMEA)” on page 170 for chip sets that are not supported.

❏ The product may not function properly where third party writing software is installed, anti-virus

software is installed, or another USB device is connected.

❏ You cannot use the product with remote desk top function or virtual environment.

❏ Only for the PP-100III/PP-50II:

❏ If your file system is FAT, you may not write to a DVD/BD.

❏ Use a CD/DVD drive that supports commands and operations compatible with MMC 4.0 or

higher and can read subchannel data as a source drive for copying.

❏ Use a BD drive that supports commands and operations compatible with MMC 5.0 or higher

and can read subchannel data as a source drive for copying.

❏ Only for the PP-100III: Use USB 3.0 standard compatible interface to ensure Super-Speed USB

performance.

Screens and Procedures in This Guide

Depending on your model or environment, the screen shots used in this guide may differ from

the actual screens displayed. However, you can still use the same procedures described in this

guide.

Interface PP-100III: USB 2.0 or USB 3.0

PP-50II/PP-100AP: USB 2.0

❏ Compatible with USB 2.0 or USB 3.0 standard

❏ Ensure Hi-Speed USB or Super-Speed USB

performance

Display XGA (1024 x 768 pixels) or higher

65,536 colors or more

Other Windows Media Player 6.4 or higher must be installed.

Only for the PP-100III/PP-50II: Creating music CDs requires

a sound device with an appropriate driver installed.

Using Your Software 17

Setting a Working Folder and Log

After the software installation, create a Working Folder on the hard disk for the disc publishing

operation. You can also set for log files. Log files are useful for service and support of the product.

Note:

These settings are reflected for all the CD/DVD/BD publishers registered (except for the PP-100N).

1. Select Start ( ) - All Programs - EPSON Total Disc Maker - EPSON Total Disc Setup.

The EPSON Total Disc Setup will start.

2. Select Common Setting for Publishing from the Tool menu.

The Common Setting for Publishing screen will appear.

3. Click Browse to select a folder to create a Working Folder.

Note:

Select a drive with sufficient free space. For information on the necessary HDD space, see the

following section.

& See “System Requirements” on page 14.

4. Check the checkbox for Save publication log if you want to save the usage history of the

product.

Note:

When the log files saved in the computer exceed 200MB, the older ones will be deleted (starting

with the oldest one) to make room for new ones.

5. Click OK.

Using Your Software 18

Adding the Product

Use the EPSON Total Disc Setup to add the product (CD/DVD/BD publisher) to the computer.

Note:

The product must be added when the connection point (port) is set manually. However, the product

does not need to be added when the connection point (port) is set automatically.

1. Make sure that the product is connected to the computer via the USB cable and that the

product is turned on.

2. Select Start ( ) - All Programs - EPSON Total Disc Maker - EPSON Total Disc Setup.

The EPSON Total Disc Setup will start.

3. Click Add.

4. Select Local CD/DVD/BD publisher, and then click Next.

5. Select the product to be added from CD/DVD/BD Publisher List, then click Next.

6. Enter any name and click OK.

Using Your Software 19

Setting for Notification of Job Completion

You can make settings to display a message on the screen that notifies you that a job (or jobs) is

finished. For the PP-100III and PP-100AP, you can also set a beep to notify you that the input

stacker is empty.

Note:

This setting is reflected for all the CD/DVD/BD publishers registered.

1. Select Start ( ) - All Programs - EPSON Total Disc Maker - EPSON Total Disc Setup.

The EPSON Total Disc Setup will start.

2. Select Common Setting for Publishing from the Tool menu.

The Common Setting for Publishing screen will appear.

3. Click Notification Settings tab.

The Notification Settings screen will appear.

4. PP-100III/PP-100AP: Select either one or both of the options for Notification Method.

PP-50II: Check Display message box for Notification Method.

5. Select either one of the options for Notification when a job is finished.

6. Click OK.

Using Your Software 20

Overview of Applications

The EPSON Total Disc Maker software included with the product allows you to create disc labels

and publish discs. For the PP-100III and PP-50II, it also allows you to write/copy discs or read data

from discs.

EPSON Total Disc Maker

EPSON Total Disc Maker lets you write or copy discs and print disc labels. You can also read data

from discs and store it in a HDD. The process used for these actions is called "Publish" in the

EPSON Total Disc Maker program.

Note:

You can write/copy discs or read data from discs only with the PP-100III and PP-50II.

EPSON Total Disc Monitor

EPSON Total Disc Monitor is a utility that monitors the product and gives you information about

its current status. Using EPSON Total Disc Monitor, you can also pause/cancel jobs or change the

order of jobs to be processed.

EPSON Total Disc Setup

EPSON Total Disc Setup is a utility that allows you to register the product to the computer and to

make basic settings for publishing discs, such as settings for publishing mode and stackers, as

well as settings for drives for the PP-100III and PP-50II.

Using Your Software 21

Using EPSON Total Disc Maker

Use EPSON Total Disc Maker to do the following:

❏ Creating and editing disc labels.

❏ Only for the PP-100III/PP-50II: Writing data to BDs, data to DVDs, video to DVDs, data to CDs,

music to CDs, music and data to CDs, or video to CDs, copying CD/DVDs/BDs, or reading back

data in CDs/DVDs/BDs.

Starting EPSON Total Disc Maker

Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON

Total Disc Maker.

Getting Information through Online Help

You can access online help for EPSON Total Disc Maker from the software or from the Windows

Start menu.

In window of EPSON Total Disc Maker, EPSON Total Disc Monitor, or EPSON Total Disc Setup, click

the button to display online help for each utility.

Using Your Software 22

Overview of Printer Driver

The printer driver lets you choose from a wide variety of settings to get the best printing results.

Accessing the Printer Driver

You can access the printer driver from EPSON Total Disc Maker, EPSON Total Disc Setup, most

Windows-based applications, and the Windows Start menu.

If displayed from EPSON Total Disc Maker

The settings are only reflected in EPSON Total Disc Maker. The settings are lost when you exit

EPSON Total Disc Maker.

If displayed from EPSON Total Disc Setup or the Start menu

The information you set is saved as the printer driver settings, and after this, it is reflected in the

printer settings for EPSON Total Disc Maker and all other applications.

Refer to the following sections to access the printer driver.

From EPSON Total Disc Maker

1. Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click

EPSON Total Disc Maker.

2. Select Print Settings from Tool menu.

From EPSON Total Disc Setup

1. Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click

EPSON Total Disc Setup.

2. Select CD/DVD/BD Publisher, and then click Properties.

From Windows applications

1. Click Print or Print Setup in the File menu.

2. In the window that appears, click Printer, Setup, Options, Preferences, or Properties.

(Depending on your application, you may need to click one or a combination of these

buttons.)

From the Start menu

Using Your Software 23

1. Click Start (), Control Panel, then Devices and Printers.

2. Right-click EPSON PP-XXXPRN, then click Printing Preferences in the menu.

"XXX" indicates the following depending on your model.

❏ For PP-100III: 100

❏ For PP-50II: 50

❏ For PP-100AP: 100AP

Getting Information through Online Help

You can access online help for items in the printer driver from your application or from the

Windows Start menu.

& See “Accessing the Printer Driver” on page 22.

In the printer driver window, try one of the following procedures.

❏ Right-click the item, then select Help.

❏ Click Help.

Using Your Software 24

Uninstalling Software

You can uninstall the software by following the steps below.

Note:

❏ You may be asked for an administrator password or confirmation when uninstalling the

software. When asked for a password, enter the password to proceed with the operation.

❏ In Windows XP, log onto Windows as a user with administrator privileges (belonging to the

administrator group) to uninstall the software.

❏ When installing the software, various Microsoft components may be installed. Some of them may

not be uninstalled when uninstalling the software.

1. Close all applications.

2. Click Start ( ), and then select Control Panel.

3. Click Uninstall a program.

4. Choose EPSON Total Disc Maker, and then click Uninstall.

Note:

If you cannot perform the uninstallation due to any problem, uninstall the software by

double-clicking setup.exe in Discproducer Utility & Documents Disc.

5. When the confirmation message appears, click Yes.

6. Follow the on-screen instructions.

Publishing Discs 25

Chapter 2

Publishing Discs

Introduction

This section guides you through the procedures for creating, printing, and reading discs.

Note:

For information on discs, see the following section.

& See “Discs” on page 183.

Turning Power On/off

This section describes how to turn on/off power.

Turning power on

1. Connect the power cable.

2. Press P Power button until the power light flashes.

Power light flashes in green, then stays on.

Turning power off

Press the P Power button. The Power light will flash in green then turn off; then power is

turned off.

Caution:

❏ Fan will operate after turning power off, but it will automatically stop after 15 minutes.

❏ If the product is operating, wait for 10 seconds after operation is stopped, then turn off

power.

❏ The product may not be recognized by the computer when the power is turned back on

while fan is operating. In this case, disconnect the USB cable and connect it again.

Note:

Only for the PP-100III/PP-50II: If turning off the product while power on the PC is on, follow the

procedure below. If the product is turned off without following the procedure, data in the PC maybe

damaged.

Publishing Discs 26

1. If Total Disc Maker, Total Disc Monitor, or Total Disc Setup is running, close the software.

2. Double click "Safely Remove Hardware" on the task tray.

3. Select a drive on the product and select Stop.

Overview of Publish Modes

Writing data to discs, printing labels that you created/edited, and reading data from discs are

called “Publish” in EPSON Total Disc Maker.

Standard Mode (for PP-100III/PP-100AP)

This mode uses stacker 1 as the input stacker, and stacker 2, 3, or 4 as the output stacker.

When stacker 2 or 3 is selected as the output stacker, up to 50 discs can be created at once. Also,

if you refill discs in the input stacker and take out published discs from the output stacker at the

same time, up to 1000 discs can be published in a single job.

If stacker 4 is selected as the output stacker, discs can be removed without stopping the product

while running a job.

& See “Standard Mode (For PP-100III/PP-100AP)” on page 34.

Standard Mode (for PP-50II)

This mode uses stacker 1 as the input stacker, and stacker 2 or 3 as the output stacker.

When stacker 2 is selected as the output stacker, up to 50 discs can be created at once. Also, if

you refill discs in the input stacker and take out published discs from the output stacker at the

same time, up to 1000 discs can be published in a single job.

& See “Standard Mode (For PP-50II)” on page 47.

External Output Mode (for PP-100III/PP-100AP)

This mode uses stacker 1 and 2 as the input stackers, and stacker 3 or 4 as the output stacker.

Different types of discs (CD, DVD, or BD) can be loaded into each of the 2 stackers and can create

different types of discs. This is ideal for creating small batches of discs at once.

If the same type of discs are loaded into stacker 1 and 2 and Auto is selected for the input stacker

setting, up to 100 discs can be continuously published by taking out published discs without

refilling discs.

Up to 1000 discs can be continuously published in a single job by refilling discs and taking out

published discs.

Publishing Discs 27

If stacker 4 is selected as the output stacker, discs can be removed without stopping the product

while running a job.

Note:

This mode does not use stacker 3 if you select stacker 4 as the output stacker.

& See “External Output Mode (For PP-100III/PP-100AP)” on page 59.

Low-Volume Mode (for PP-50II)

This mode uses stacker 1 and 2 as the input stackers, and stacker 3 as the output stacker.

Different types of discs (CD, DVD, or BD) can be loaded into each of the 2 stackers and can create

different types of discs. This is ideal for creating small batches of discs at once.

If the same type of discs are loaded into stacker 1 and 2 and Auto is selected for the input stacker

setting, up to 100 discs can be continuously published by taking out published discs without

refilling discs.

Up to 1000 discs can be continuously published in a single job by refilling discs and taking out

published discs.

& See “Low-Volume Mode (For PP-50II)” on page 73.

Batch Mode (for PP-100III/PP-100AP)

This mode uses stacker 1 and 2 as the input stackers, and stacker 2 and 3 as the output stackers.

You can create up to 100 discs at once without refilling and taking out discs while publishing. Up

to 1000 discs can be continuously published in a single job by refilling discs and taking out

published discs. To use this mode, you need to place stacker 3 into the product.

& See “Batch Mode (For PP-100III/PP-100AP)” on page 86.

Read Back Mode (for PP-100III/PP-50II)

This mode uses stacker 1 as the input stacker, and stacker 2 as the output stacker.

Data in up to 50 discs in stacker 1 can be read at once. You can store the data in your

local/network HDD as files or a disc image file.

& See “Read Back Mode (For PP-100III)” on page 100 or “Read Back Mode (For PP-50II)” on page

110.

Publishing Discs 28

Drive Settings (Only for PP-100III/PP-50II)

Drive to be used (Only for PP-100III)

Select Drive to Use from the following.

Use Both

Use both drive 1 and 2 to write/read data. Jobs will be efficiently processed by using 2 drives. If

trouble occurrs on either drive and it cannot write data, other drive will be used automatically.

Use Drive 1 Only

Use only drive 1.

Use Drive 2 Only

Use only drive 2.

Number of write retries (except for Read Back mode)

Select 0 to 9 for the Number of write retries.

The Number of write retries is a setting to retry writing if a write error occurs.

Setting the Number of write retries will enable the job to continue without pausing if a write

error occurs.

No. of read back errors allowed (only for Read Back mode)

Select 0 to 9 for the No. of read back errors allowed.

Setting the No. of read back errors allowed will enable jobs to continue without pausing until the

set number of read back errors continuously occur. When a read back error occurs, the disc will

be ejected as an error disc and reading the next disc will be processed.

Continue publishing regardless of the occurrence of read back errors (only for Read

Back mode)

If you check this checkbox, no matter how many times a read back error occurs, the jobs will

continue without pausing. When a read back error occurs, disc will be ejected as an error disc

and reading the next disc will be processed.

Publishing Discs 29

Printer Settings

Printer name

Select Printer Name.

Note:

When changing the printer name, do not use Unicode characters. The device will not be recognized

correctly.

Failure error mark (only for PP-100III/PP-50II)

If you check this checkbox, an error mark will be printed on any disc with a write error. This is

useful to identify the disc which encountered the write error.

Note:

The error mark will not be printed in the following cases.

❏ The job was canceled

❏ An incorrect disc type was found in the stacker

❏ Fatal error

❏ Not enough ink was left to print the error mark

Notice for Disc Writing and Printing

❏ Store the stacker out of direct sunlight. A warped or damaged stacker may stop the product

from operating normally.

❏ Use only discs labeled as suitable for printing, for example “Printable on the label surface” or

“Printable with ink jet printers.”

❏ For more details on handling discs and for guidelines for writing data to discs, refer to your

CD/DVD/BD documentation.

❏ When using the product for the first time after storing it for a long time or after an error,

missing dots or ink stains may appear and print quality may be reduced. If publishing a large

number of discs, check print quality by publishing one disc in advance. If any dots are

missing, run head cleaning.

❏ Printing on rib area may result in ink sticking, disc sticking, or color loss.

Publishing Discs 30

❏ Try to test print on a spare disc, and check the printed surface after waiting for one full day,

especially before printing a large number of discs.

❏ After printing the first copy, check the print quality to see if any dots are missing.

❏ Before using or touching the printed surface of your discs, make sure they are completely dry

and keep them out of direct sunlight.

❏ If the printed surface is sticky even after it has dried, do the following.

1. Change label type.

2. Change color saturation level.

3. Change the disc.

❏ Moisture on the printable surface may cause smearing.

❏ If you print on the matte label type of Epson specified CDs, set Label Type to CD/DVD Label.

❏ If you print on the matte label type of Epson specified DVDs, set Label Type to CD/DVD

Premium Label.

❏ When using Epson specified discs, only [1] can be selected for Print Mode setting.

❏ Reprinting on the same disc may not improve the print quality.

❏ Be sure to clean the inside of the stacker before using it if there is any dirt.

❏ Please check disc before printing, as the size of the receptor may vary.

❏ Ink may not bond if printed outside the receptor.

❏ If the product is operating, wait for 10 seconds after the operation is finished, and then turn

the power off.

❏ The quality of the blank disc determines print and write/read quality. It is recommended to

use only the specified disc type.

❏ Do not use a cracked, warped, or deformed disc because it may break in pieces inside the

product and cause malfunction or injury.

❏ A disc may become unreadable or unwritable if it has a small scratch or dirt; therefore, please

handle it with care.

❏ Hold disc by the edge, and do not touch either surface.

❏ The completed job display of EPSON Total Disc Monitor shows the number of successes,

number of failures, and number of discs printed.

Publishing Discs 31

❏ Do not use discs with lens cleaner, a label sticker, or condensation on them as it may cause

mechanical error or malfunction.

❏ Only for the PP-100III/PP-50II:

❏ When writing and printing discs separately, it is recommended to print after writing. If

you write discs after printing, ink may cause discs to stick to each other and result in a

transport error, or dirt, stains, or scratches on the disc may cause a write error.

❏ Data may be lost depending on the disc or storing condition; therefore, store important

data on multiple discs. Epson does not guarantee the data against loss.

❏ Do not insert an object like a screwdriver or clip into the drive slots as this may cause a

malfunction.

❏ A published CD/DVD/BD may not be readable on another type of drive or player due to

compatibility.

❏ It is recommended that you run a compare while writing data.

❏ Making a backup is recommended if the data is important. Recorded data may degrade

over long storing periods. It is recommended to make backups periodically.

❏ Do not shock or vibrate the product while reading or writing, as this may result in

malfunction of the drive or make the disc unusable.

❏ If the file system of the computer used is FAT, DVD/BD writing may not be possible.

❏ Only for the PP-100III: Do not insert a disc between drive 1 and drive 2, as you may not be

able to remove it.

Error Discs (Only for PP-100III/PP-50II)

For the PP-50II, discs with write/read error will be ejected to stacker 3.

For the PP-100III, discs with write/read error will be ejected to different stackers depending on

the output stacker.

❏ When stacker 2 is set as the output stacker:

Ejected to stacker 3 (when stacker 3 is used) or stacker 4 (when stacker 3 is not used).

❏ When stacker 3 is set as the output stacker:

Ejected to stacker 3.

❏ When stacker 4 is set as the output stacker:

Ejected to stacker 4.

Publishing Discs 32

Note:

You can print an error mark on any disc with a write error to identify error discs.

& See “Failure error mark (only for PP-100III/PP-50II)” on page 29.

Precautions for Duplicating Discs (Only for PP-100III/PP-50II)

❏ Use a CD/DVD drive that supports MMC 4.0-compatible commands and operates in

conformity with MMC 4.0 as a source drive for copying. (Please check the Epson website for

a list of drives for which operation has been verified.)

❏ Use a BD drive that supports MMC 5.0-compatible commands and operates in conformity

with MMC 5.0 as a source drive for copying. (Please check the Epson website for a list of drives

for which operation has been verified.)

❏ Copying CDs/DVDs/BDs may not be possible depending on the type of CD/DVD/BD source

drive used. If problems occur, please try using a different CD/DVD/BD source drive for

copying.

❏ If the source disc is a multi-session CD/DVD/BD, it cannot be copied.

❏ If the source disc is a packet-written CD, it cannot be copied.

Printing on Discs with a Commercially Available Software Package

When you print on discs with a commercially available software package that supports disc

printing, you have to make the following settings.

Notice for Barcode Printing

❏ When printing barcodes and 2D codes, be sure to use Epson brand ink cartridges.

❏ When printing barcodes and 2D codes on discs that are not Epson specified discs, check

whether the printed barcodes or 2D codes can be read correctly by a scanner.

❏ Do not place barcodes or 2D codes where they overlap other print data, or where they

extend beyond the print area.

Size 124 x 124 mm (4.88 x 4.88")

Type CD/DVD Label, CD/DVD Premium Label, or Epson Specified

CD/DVD Label

Margins on all sides 2 mm (0.08")

Publishing Discs 33

❏ Barcodes and 2D codes use the ratio of black to white to indicate information. If ink

penetration results in a deterioration of the ratio of black to white, barcodes and 2D codes

may not be able to be read correctly. Check whether the printed barcodes and 2D codes can

be read correctly by a scanner.

❏ If a barcode printed with bidirectional printing cannot be read correctly, align the print head

and then print the barcode, or print the barcode with unidirectional printing.

Publishing Discs 34

Standard Mode (For PP-100III/PP-100AP)

Loading Discs

Follow the steps below to load discs.

1. Open the disc cover.

2. Take out stacker 1.

3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the

recording side of the discs.

Publishing Discs 35

4. Load discs into stacker 1 with the printable side facing up.

Caution:

❏ Do not load the discs above the dotted red line marked on the stacker; otherwise, the

discs or product may be damaged.

❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can

easily occur.

5. Insert stacker 1.

Publishing Discs 36

6. If you use stacker 3 for the following cases, insert stacker 3.

❏ When you select stacker 3 as the output stacker.

❏ When you select stacker 2 as the output stacker and you want to eject error discs to

stacker 3 for the PP-100III.

Caution:

❏ Make sure that there are no discs in stackers 3 and 4.

❏ Do not pull out stacker 4. Be sure to lock the lock lever located on stacker 4.

7. If you select stacker 4 as the output stacker, unlock the lock lever located on stacker 4.

Publishing Discs 37

8. Close the disc cover.

Accessing EPSON Total Disc Maker

After loading discs into the stacker, access EPSON Total Disc Maker by following the instructions

below to make settings for writing discs (only for the PP-100III) and create labels for the discs.

Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON

Total Disc Maker.

To learn how to use EPSON Total Disc Maker, go to the Help menu.

Registering Data (Only for PP-100III)

The following instructions explain how to register data to be written on discs.

1. Start EPSON Total Disc Maker.

Publishing Discs 38

2. Select type of discs to be published from the list, then click Apply.

Publishing Discs 39

3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total

Disc Maker.

Note:

❏ Clicking Auto Insert Data... enables you to set for Merge data and burn. For details, see Help for

EPSON Total Disc Maker.

❏ To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 40

Creating Labels

The following instructions explain how to create labels using templates provided with the

software.

1. Click Label on the menu bar of EPSON Total Disc Maker.

Publishing Discs 41

2. Click Template tab and select a label design from the list, then click Apply.

Publishing Discs 42

3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For

details, see Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 43

Making the Stacker Settings

The following instructions explain how to set stackers.

1. Click Publish on the menu bar of EPSON Total Disc Maker.

2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.

Publishing Discs 44

3. Set Stacker Settings.

❏ For the PP-100III

Publish Mode: Select Standard mode.

Stacker 1: Select the type of discs that you loaded into stacker 1.

Stacker 3: If you want to eject published discs to stacker 2 and error discs

to stacker 3, select Use.

If you want to eject published discs to stacker 2 and error discs

to stacker 4, select Do not use.

If you want to eject published discs to stacker 3, select Use.

If you want to eject published discs to stacker 4, select Do not

use.

❏ For the PP-100AP

Publish Mode: Select Standard mode.

Stacker 3: If you want to eject published discs to stacker 3, select Use.

If you want to eject published discs to stacker 4, select Do not

use.

Publishing Discs 45

4. Click OK.

Publishing Discs

The following instructions explain how to publish discs.

1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see

Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

2. Click the Publish button.

The published discs are output to stacker 2, stacker 3, or stacker 4 according to your setting.

Publishing Discs 46

Caution:

❏ Do not open the disc cover, maintenance box cover, and ink cartridge cover while a job is

being processed (while the Busy light is flashing). This could adversely affect the writing or

printing quality.

❏ If a job is being processed (while the Busy light is flashing) and you need to open the disc

cover to load or take out discs, first pause the job and then open the disc cover. See “Pausing

Publishing” on page 121 for the procedure to pause a job.

❏ If you open the disc cover while a job is being processed (while the Busy light is flashing), an

alarm beep sounds and the current job enters the standby status. Closing the disc cover

automatically resumes the job.

❏ While an alarm beep is sounding, the arm is moving. To ensure safety, do not put your

hands inside the product. Also, do not operate any stackers while an alarm beep is

sounding. This could damage the arm.

❏ If Windows shuts down while processing a job, the job may be resumed when Windows

restarts next time.

❏ Only for the PP-100III:

❏ Depending on the disc or the computer used, writing speed may become slower than

the set speed.

❏ Depending on the disc used, the recommended writing speed of the disc cannot be

used. In this case, reduce the writing speed. Especially with DVD±R DL and BD-R DL, it is

recommended to write with slow speed.

Publishing Discs 47

Standard Mode (For PP-50II)

Loading Discs

Follow the steps below to load discs.

1. Open the disc cover.

2. Take out stacker 1.

3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the

recording side of the discs.

Publishing Discs 48

4. Load discs into stacker 1 with the printable side facing up.

Caution:

❏ Do not load the discs above the dotted red line marked on the stacker; otherwise, the

discs or product may be damaged.

❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can

easily occur.

5. Insert stacker 1.

Publishing Discs 49

6. Close the disc cover.

Caution:

Before closing the disc cover, make sure that there is no disc left near stacker 3 and that discs in

stacker 3 are not slanted. Otherwise, an error may occur when you close the disc cover.

Accessing EPSON Total Disc Maker

After loading discs into the stacker, access EPSON Total Disc Maker by following the instructions

below to make settings for writing discs and create labels for the discs.

Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON

Total Disc Maker.

To learn how to use EPSON Total Disc Maker, go to the Help menu.

Registering Data

The following instructions explain how to register data to be written on discs.

1. Start EPSON Total Disc Maker.

Publishing Discs 50

2. Select type of discs to be published from the list, then click Apply.

Publishing Discs 51

3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total

Disc Maker.

Note:

❏ Clicking Auto Insert Data... enables you to set for Merge data and burn. For details, see Help for

EPSON Total Disc Maker.

❏ To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 52

Creating Labels

The following instructions explain how to create labels using templates provided with the

software.

1. Click Label on the menu bar of EPSON Total Disc Maker.

Publishing Discs 53

2. Click Template tab and select a label design from the list, then click Apply.

Publishing Discs 54

3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For

details, see Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 55

Making the Stacker Settings

The following instructions explain how to set stackers.

1. Click Publish on the menu bar of EPSON Total Disc Maker.

2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.

Publishing Discs 56

3. Set Stacker Settings.

❏ Publish Mode: Select Standard mode.

❏ Stacker 1: Select the type of discs that you loaded into stacker 1.

4. Click OK.

Publishing Discs 57

Publishing Discs

The following instructions explain how to publish discs.

1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see

Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

2. Click the Publish button.

The published discs are output to stacker 2 or stacker 3 according to your setting.

Publishing Discs 58

Caution:

❏ Do not open the disc cover and ink cartridge cover while a job is being processed (while the

Busy light is flashing). This could adversely affect the writing or printing quality.

❏ If a job is being processed (while the Busy light is flashing) and you need to open the disc

cover to load or take out discs, first pause the job and then open the disc cover. See “Pausing

Publishing” on page 121 for the procedure to pause a job.

❏ If you open the disc cover while a job is being processed (while the Busy light is flashing), an

alarm beep sounds and the current job enters the standby status. Closing the disc cover

automatically resumes the job.

❏ While an alarm beep is sounding, the arm is moving. To ensure safety, do not put your

hands inside the product. Also, do not operate any stackers while an alarm beep is

sounding. This could damage the arm.

❏ If Windows shuts down while processing a job, the job may be resumed when Windows

restarts next time.

❏ Depending on the disc or the computer used, writing speed may become slower than the set

speed.

❏ Depending on the disc used, the recommended writing speed of the disc cannot be used. In

this case, reduce the writing speed. Especially with DVD±R DL and BD-R DL, it is

recommended to write with slow speed.

Publishing Discs 59

External Output Mode (For PP-100III/PP-100AP)

Loading Discs

Follow the steps below to load discs.

1. Open the disc cover.

2. Take out stacker 1.

3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the

recording side of the discs.

Publishing Discs 60

4. Load discs into stacker 1 with the printable side facing up.

Caution:

❏ Do not load the discs above the dotted red line marked on the stacker; otherwise, the

discs or product may be damaged.

❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can

easily occur.

5. Insert stacker 1.

Publishing Discs 61

6. Take out stacker 2.

7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the

recording side of the disc.

8. Load discs into stacker 2 with the printable side facing up.

Caution:

❏ Do not load the discs above the dotted red line marked on the stacker; otherwise, the

discs or product may be damaged.

❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can

easily occur.

Publishing Discs 62

9. Insert stacker 2.

10. If you select stacker 3 as the output stacker, insert stacker 3.

Caution:

❏ Make sure that there are no discs in stackers 3 and 4.

❏ Do not pull out stacker 4. Be sure to lock the lock lever located on stacker 4.

Publishing Discs 63

11. If you select stacker 4 as the output stacker, unlock the lock lever located on stacker 4.

Caution:

Do not install stacker 3.

12. Close the disc cover.

Accessing EPSON Total Disc Maker

After loading discs into the stackers, access EPSON Total Disc Maker by following the instructions

below to make settings for writing discs (only for the PP-100III) and create labels for the discs.

Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON

Total Disc Maker.

To learn how to use EPSON Total Disc Maker, go to the Help menu.

Registering Data (Only for PP-100III)

The following instructions explain how to register data to be written on discs.

1. Start EPSON Total Disc Maker.

Publishing Discs 64

2. Select type of discs to be published from the list, then click Apply.

Publishing Discs 65

3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total

Disc Maker.

Note:

❏ Clicking Auto Insert Data... enables you to set for Merge data and burn. For details, see Help for

EPSON Total Disc Maker.

❏ To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 66

Creating Labels

The following instructions explain how to create labels using templates provided with the

software.

1. Click Label on the menu bar of EPSON Total Disc Maker.

Publishing Discs 67

2. Click Template tab and select a label design from the list, then click Apply.

Publishing Discs 68

3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For

details, see Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 69

Making the Stacker Settings

The following instructions explain how to set stackers.

1. Click Publish on the menu bar of EPSON Total Disc Maker.

2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.

Publishing Discs 70

3. Set Stacker Settings.

❏ For the PP-100III

Publish Mode: Select External Output mode.

Stacker 1: Select the type of discs that you loaded into stacker 1.

Stacker 2: Select the type of discs that you loaded into stacker 2.

Stacker 3: If you want to eject published discs to stacker 3, select Output

Stacker.

If you want to eject published discs to stacker 4, select Do not

use.

❏ For the PP-100AP

Publish Mode: Select External Output mode.

4. Click OK.

Publishing Discs 71

Publishing Discs

The following instructions explain how to publish discs.

1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see

Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

2. Click the Publish button.

The published discs are output to stacker 3 or stacker 4 according to your setting.

Publishing Discs 72

Caution:

❏ Do not open the disc cover, maintenance box cover, and ink cartridge cover while a job is

being processed (while the Busy light is flashing). This could adversely affect the writing or

printing quality.

❏ If a job is being processed (while the Busy light is flashing) and you need to open the disc

cover to load or take out discs, first pause the job and then open the disc cover. See “Pausing

Publishing” on page 121 for the procedure to pause a job.

❏ If you open the disc cover while a job is being processed (while the Busy light is flashing), an

alarm beep sounds and the current job enters the standby status. Closing the disc cover

automatically resumes the job.

❏ While an alarm beep is sounding, the arm is moving. To ensure safety, do not put your

hands inside the product. Also, do not operate any stackers while an alarm beep is

sounding. This could damage the arm.

❏ If Windows shuts down while processing a job, the job may be resumed when Windows

restarts next time.

❏ Only for the PP-100III:

❏ Depending on the disc or the computer used, writing speed may become slower than

the set speed.

❏ Depending on the disc used, the recommended writing speed of the disc cannot be

used. In this case, reduce the writing speed. Especially with DVD±R DL and BD-R DL, it is

recommended to write with slow speed.

Publishing Discs 73

Low-Volume Mode (For PP-50II)

Loading Discs

Follow the steps below to load discs.

1. Open the disc cover.

2. Take out stacker 1.

3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the

recording side of the discs.

Publishing Discs 74

4. Load discs into stacker 1 with the printable side facing up.

Caution:

❏ Do not load the discs above the dotted red line marked on the stacker; otherwise, the

discs or product may be damaged.

❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can

easily occur.

5. Insert stacker 1.

Publishing Discs 75

6. Take out stacker 2.

7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the

recording side of the discs.

8. Load discs into stacker 2 with the printable side facing up.

Caution:

❏ Do not load the discs above the dotted red line marked on the stacker; otherwise, the

discs or product may be damaged.

❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can

easily occur.

Publishing Discs 76

9. Insert stacker 2.

10. Close the disc cover.

Caution:

Before closing the disc cover, make sure that there is no disc left near stacker 3 and that discs in

stacker 3 are not slanted. Otherwise, an error may occur when you close the disc cover.

Accessing EPSON Total Disc Maker

After loading discs into the stackers, access EPSON Total Disc Maker by following the instructions

below to make settings for writing discs and create labels for the discs.

Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON

Total Disc Maker.

To learn how to use EPSON Total Disc Maker, go to the Help menu.

Publishing Discs 77

Registering Data

The following instructions explain how to register data to be written on discs.

1. Start EPSON Total Disc Maker.

2. Select type of discs to be published from the list, then click Apply.

Publishing Discs 78

3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total

Disc Maker.

Note:

❏ Clicking Auto Insert Data... enables you to set for Merge data and burn. For details, see Help for

EPSON Total Disc Maker.

❏ To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 79

Creating Labels

The following instructions explain how to create labels using templates provided with the

software.

1. Click Label on the menu bar of EPSON Total Disc Maker.

Publishing Discs 80

2. Click Template tab and select a label design from the list, then click Apply.

Publishing Discs 81

3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For

details, see Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 82

Making the Stacker Settings

The following instructions explain how to set stackers.

1. Click Publish on the menu bar of EPSON Total Disc Maker.

2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.

Publishing Discs 83

3. Set Stacker Settings.

❏ Publish Mode: Select Low-volume mode.

❏ Stacker 1: Select the type of discs that you loaded into stacker 1.

❏ Stacker 2: Select the type of discs that you loaded into stacker 2.

4. Click OK.

Publishing Discs 84

Publishing Discs

The following instructions explain how to publish discs.

1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see

Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

2. Click the Publish button.

The published discs are output to stacker 3.

Publishing Discs 85

Caution:

❏ Do not open the disc cover and ink cartridge cover while a job is being processed (while the

Busy light is flashing). This could adversely affect the writing or printing quality.

❏ If a job is being processed (while the Busy light is flashing) and you need to open the disc

cover to load or take out discs, first pause the job and then open the disc cover. See “Pausing

Publishing” on page 121 for the procedure to pause a job.

❏ If you open the disc cover while a job is being processed (while the Busy light is flashing), an

alarm beep sounds and the current job enters the standby status. Closing the disc cover

automatically resumes the job.

❏ While an alarm beep is sounding, the arm is moving. To ensure safety, do not put your

hands inside the product. Also, do not operate any stackers while an alarm beep is

sounding. This could damage the arm.

❏ If Windows shuts down while processing a job, the job may be resumed when Windows

restarts next time.

❏ Depending on the disc or the computer used, writing speed may become slower than the set

speed.

❏ Depending on the disc used, the recommended writing speed of the disc cannot be used. In

this case, reduce the writing speed. Especially with DVD±R DL and BD-R DL, it is

recommended to write with slow speed.

Publishing Discs 86

Batch Mode (For PP-100III/PP-100AP)

Loading Discs

Follow the steps below to load discs.

1. Open the disc cover.

2. Take out stacker 1.

3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the

recording side of the discs.

Publishing Discs 87

4. Load discs into stacker 1 with the printable side facing up.

Caution:

❏ Do not load the discs above the dotted red line marked on the stacker; otherwise, the

discs or product may be damaged.

❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can

easily occur.

5. Insert stacker 1.

Publishing Discs 88

6. Take out stacker 2.

7. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the

recording side of the discs.

8. Load discs into stacker 2 with the printable side facing up.

Caution:

❏ Do not load the discs above the dotted red line marked on the stacker; otherwise, the

discs or product may be damaged.

❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can

easily occur.

Publishing Discs 89

9. Insert stacker 2.

10. Insert stacker 3.

Caution:

❏ Make sure that there are no discs in stackers 3 and 4.

❏ Do not pull out stacker 4. Be sure to lock the lock lever located on stacker 4.

Publishing Discs 90

11. Close the disc cover.

Accessing EPSON Total Disc Maker

After loading discs into the stackers, access EPSON Total Disc Maker by following the instructions

below to make settings for writing discs (only for the PP-100III) and create labels for the discs.

Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON

Total Disc Maker.

To learn how to use EPSON Total Disc Maker, go to the Help menu.

Publishing Discs 91

Registering Data (Only for PP-100III)

The following instructions explain how to register data to be written on discs.

1. Start EPSON Total Disc Maker.

2. Select type of discs to be published from the list, then click Apply.

Publishing Discs 92

3. Drag and drop files or folders to the data tree or data list. For details, see Help for EPSON Total

Disc Maker.

Note:

❏ Clicking Auto Insert Data... enables you to set for Merge data and burn. For details, see Help for

EPSON Total Disc Maker.

❏ To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 93

Creating Labels

The following instructions explain how to create labels using templates provided with the

software.

1. Click Label on the menu bar of EPSON Total Disc Maker.

Publishing Discs 94

2. Click Template tab and select a label design from the list, then click Apply.

Publishing Discs 95

3. Make changes on the label as needed in the Background, Edit Item, and Layout tabs. For

details, see Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 96

Making the Stacker Settings

The following instructions explain how to set stackers.

1. Click Publish on the menu bar of EPSON Total Disc Maker.

2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.

Publishing Discs 97

3. Set Stacker Settings.

❏ For the PP-100III

Publish Mode: Select Batch mode.

Stacker 1: Select the type of discs that you loaded into stackers 1 and 2.

❏ For the PP-100AP

Publish Mode: Select Batch mode.

4. Click OK.

Publishing Discs 98

Publishing Discs

1. Make the publish settings on the Publish screen of EPSON Total Disc Maker. For details, see

Help for EPSON Total Disc Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

2. Click the Publish button.

The published discs are output to stacker 2 and stacker 3.

Publishing Discs 99

Caution:

❏ Do not open the disc cover, maintenance box cover, and ink cartridge cover while a job is

being processed (while the Busy light is flashing). This could adversely affect the writing or

printing quality.

❏ If a job is being processed (while the Busy light is flashing) and you need to open the disc

cover to load or take out discs, first pause the job and then open the disc cover. See “Pausing

Publishing” on page 121 for the procedure to pause a job.

❏ If you open the disc cover while a job is being processed (while the Busy light is flashing), an

alarm beep sounds and the current job enters the standby status. Closing the disc cover

automatically resumes the job.

❏ While an alarm beep is sounding, the arm is moving. To ensure safety, do not put your

hands inside the product. Also, do not operate any stackers while an alarm beep is

sounding. This could damage the arm.

❏ If Windows shuts down while processing a job, the job may be resumed when Windows

restarts next time.

❏ Only for the PP-100III:

❏ Depending on the disc or the computer used, writing speed may become slower than

the set speed.

❏ Depending on the disc used, the recommended writing speed of the disc cannot be

used. In this case, reduce the writing speed. Especially with DVD±R DL and BD-R DL, it is

recommended to write with slow speed.

Publishing Discs 100

Read Back Mode (For PP-100III)

Loading Discs

Follow the steps below to load discs to be read.

1. Open the disc cover.

2. Take out stacker 1.

3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the

recording side of the discs.

Publishing Discs 101

4. Load discs to be read into stacker 1 with the printable side facing up.

Caution:

❏ Do not load the discs above the dotted red line marked on the stacker; otherwise, the

discs or product may be damaged.

❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can

easily occur.

5. Insert stacker 1.

Publishing Discs 102

6. If you want to eject error discs to stacker 3, insert stacker 3.

Caution:

❏ Make sure that there are no discs in stackers 3 and 4.

❏ Do not pull out stacker 4. Be sure to lock the lock lever located on stacker 4.

7. If you want to eject error discs to stacker 4, unlock the lock lever located on stacker 4.

Publishing Discs 103

8. Close the disc cover.

Accessing EPSON Total Disc Maker

After loading discs into the stacker, access EPSON Total Disc Maker by following the instructions

below to make settings for reading back data from discs and storing the data.

Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON

Total Disc Maker.

To learn how to use EPSON Total Disc Maker, go to the Help menu.

Setting Read Back

The following instructions explain how to set read back operation.

1. Start EPSON Total Disc Maker.

Publishing Discs 104

2. Select Read Back from the list, then click Apply.

Publishing Discs 105

3. Make the read back settings, then click Apply. For details, see Help for EPSON Total Disc

Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 106

Making the Stacker Settings

The following instructions explain how to set stackers.

1. Click Publish on the menu bar of EPSON Total Disc Maker.

2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.

Publishing Discs 107

3. Set Stacker Settings.

❏ Publish Mode: Select Read Back mode.

❏ Stacker 3: If you want to eject error discs to stacker 3, select Error Disc

Output Stacker.

If you want to eject error discs to stacker 4, select Do not use.

4. Click OK.

Publishing Discs 108

Publishing Discs

The following instructions explain how to publish.

1. Set the number of discs to be read for Copies on the Publish screen of EPSON Total Disc

Maker.

2. Click the Publish button.

The published discs are output to stacker 2.

Publishing Discs 109

Caution:

❏ Do not open the disc cover, maintenance box cover, and ink cartridge cover while a job is

being processed (while the Busy light is flashing). This could adversely affect the writing or

printing quality.

❏ If a job is being processed (while the Busy light is flashing) and you need to open the disc

cover to load or take out discs, first pause the job and then open the disc cover. See “Pausing

Publishing” on page 121 for the procedure to pause a job.

❏ If you open the disc cover while a job is being processed (while the Busy light is flashing), an

alarm beep sounds and the current job enters the standby status. Closing the disc cover

automatically resumes the job.

❏ While an alarm beep is sounding, the arm is moving. To ensure safety, do not put your

hands inside the product. Also, do not operate any stackers while an alarm beep is

sounding. This could damage the arm.

❏ If Windows shuts down while processing a job, the job will be resumed when Windows

restarts next time. However, the disc in the drive will be ejected as an error disc.

Publishing Discs 110

Read Back Mode (For PP-50II)

Loading Discs

Follow the steps below to load discs to be read.

1. Open the disc cover.

2. Take out stacker 1.

3. Fan a stack of discs to prevent them from sticking together. Be careful not to scratch the

recording side of the discs.

Publishing Discs 111

4. Load discs to be read into stacker 1 with the printable side facing up.

Caution:

❏ Do not load the discs above the dotted red line marked on the stacker; otherwise, the

discs or product may be damaged.

❏ Do not mix CDs/DVDs with BDs in the same stacker. Otherwise, a disc pick error can

easily occur.

5. Insert stacker 1.

Publishing Discs 112

6. Close the disc cover.

Caution:

Before closing the disc cover, make sure that there is no disc left near stacker 3 and that discs in

stacker 3 are not slanted. Otherwise, an error may occur when you close the disc cover.

Accessing EPSON Total Disc Maker

After loading discs into the stacker, access EPSON Total Disc Maker by following the instructions

below to make settings for reading back data from discs and storing the data.

Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click EPSON

Total Disc Maker.

To learn how to use EPSON Total Disc Maker, go to the Help menu.

Setting Read Back

The following instructions explain how to set read back operation.

1. Start EPSON Total Disc Maker.

Publishing Discs 113

2. Select Read Back from the list, then click Apply.

Publishing Discs 114

3. Make the read back settings, then click Apply. For details, see Help for EPSON Total Disc

Maker.

Note:

To access Help for EPSON Total Disc Maker, select Help from the Help menu.

Publishing Discs 115

Setting the Publish Mode

The following instructions explain how to set publish mode.

1. Click Publish on the menu bar of EPSON Total Disc Maker.

2. Click Properties on the Publish screen of EPSON Total Disc Maker or EPSON Total Disc Setup.

Publishing Discs 116

3. Select Read Back mode for Publish Mode.

4. Click OK.

Publishing Discs 117

Publishing Discs

The following instructions explain how to publish.

1. Set the number of discs to be read for Copies on the Publish screen of EPSON Total Disc

Maker.

2. Click the Publish button.

The published discs are output to stacker 2.

Publishing Discs 118

Caution:

❏ Do not open the disc cover and ink cartridge cover while a job is being processed (while the

Busy light is flashing). This could adversely affect the writing or printing quality.

❏ If a job is being processed (while the Busy light is flashing) and you need to open the disc

cover to load or take out discs, first pause the job and then open the disc cover. See “Pausing

Publishing” on page 121 for the procedure to pause a job.

❏ If you open the disc cover while a job is being processed (while the Busy light is flashing), an

alarm beep sounds and the current job enters the standby status. Closing the disc cover

automatically resumes the job.

❏ While an alarm beep is sounding, the arm is moving. To ensure safety, do not put your

hands inside the product. Also, do not operate any stackers while an alarm beep is

sounding. This could damage the arm.

❏ If Windows shuts down while processing a job, the job will be resumed when Windows

restarts next time. However, the disc in the drive will be ejected as an error disc.

Publishing Discs 119

Taking Out Discs

Follow the steps below to take out the published/read discs from the stackers.

For PP-100III/PP-100AP

Caution:

If you select stacker 4 as the output stacker in Standard mode or External Output mode,

❏ Do not yank stacker 4 when pulling it out to remove published discs.

❏ Do not pull out stacker 4 when the stacker 4 LED is flashing fast. Discs may be damaged.

1. Open the disc cover (only for output to stacker 2 or 3), and take out the stacker.

2. Take out the published/read discs from the output stacker.

Note:

❏ Once the output stacker becomes full, the job is paused. The job is resumed automatically if you

take out the published discs from the stacker.

❏ Be sure to let printed discs dry completely before using them or touching the printed surface.

Allow Epson specified discs to dry for at least 1 hour and other types of discs for at least 24 hours.

❏ If the print position is misaligned, adjust it using the printer driver. For details, refer to the printer

driver Help.

❏ If the ink smears, adjust the color saturation. For details, refer to the printer driver Help.

Stacker 2 Stacker 3 Stacker 4

Publishing Discs 120

❏ When publishing discs using Batch mode, the number of discs output to stacker 3 is not always

the same as the number of discs loaded into stacker 2. Also, the number of discs does not always

become 50. The same applies to the number of discs output to stacker 2. For Batch mode, the

output stacker switches to stacker 2 when the ejected discs accumulated in stacker 3 reach the

height limit. As a result, the number of discs output to the stacker depends on the thickness of the

discs used.

For PP-50II

1. Open the disc cover.

2. Take out the stacker only when the output stacker is stacker 2.

3. Take out the published/read discs from the stacker. The output stacker differs according to

the publish mode. Refer to the following table.

Note:

❏ Once the output stacker becomes full, the job is paused. The job is resumed automatically if you

take out the published discs from the stacker.

❏ Be sure to let printed discs dry completely before using them or touching the printed surface.

Allow Epson specified discs to dry for at least 1 hour and other types of discs for at least 24 hours.

❏ If the print position is misaligned, adjust it using the printer driver. For details, refer to the printer

driver Help.

❏ If the ink smears, adjust the color saturation. For details, refer to the printer driver Help.

Output stacker Publish mode Number of discs

Stacker 2 Standard mode

Read Back mode

Up to about 50 discs

Stacker 3 Standard mode

Low-volume mode

Up to about 20 discs

Stacker 2 Stacker 3

Publishing Discs 121

Pausing Publishing

If you need to pause publishing, follow the instructions below.

When you start publishing, the screen of EPSON Total Disc Monitor appears on your computer

screen. Select the job you want to pause in the Unfinished Job list, and then select Pause Job

from the Job menu or click button.

Note:

❏ If there is a disc being published, the job is paused after the processing is finished.

❏ The processing of any subsequent job also does not start while the job is paused.

Publishing Discs 122

Resuming Publishing

If you need to resume publishing, follow the instructions below.

Start EPSON Total Disc Monitor. Select the job you want to resume in the Unfinished Job list, and

then select Resume Job from the Job menu or click button.

Publishing Discs 123

Canceling Publishing

If you need to cancel publishing, follow the instructions below.

Start EPSON Total Disc Monitor. Select the job you want to cancel in the Unfinished Job list, and

then select Cancel Job from the Job menu or click button.

Note:

If a disc is being published, that processing is stopped, and the disc is output to the output stacker.

Publishing Discs 124

Priority Publishing

If you need to process a job before the others when more than one job is being published, follow

the instructions below.

Start EPSON Total Disc Monitor. Select the job you want to give priority to in the Unfinished Job

list, and then select Priority Publishing from the Job menu or click button. The selected job

will be processed after the job in progress.

Note:

Any job cannot be given priority before such operations as nozzle checking, aligning print head, and correcting

printing position.

Replacing Ink Cartridges 125

Chapter 3

Replacing Ink Cartridges

Checking the Ink Cartridge Status

Note:

❏ Epson cannot guarantee the quality or reliability of ink not made by Epson.

❏ When an ink cartridge is running low, the status is displayed on the EPSON Total Disc Monitor.

To check the ink cartridge status, do the following:

❏ EPSON Total Disc Monitor appears automatically when you start a job. You can check the ink

cartridge status from this window.

You can also run EPSON Total Disc Monitor from the Start menu.

& See “Using EPSON Total Disc Monitor” on page 154.

Note:

If any of the ink cartridges installed in the product is broken, incompatible with the product

model, or improperly installed, EPSON Total Disc Monitor will not display an accurate calculation

of the ink cartridge status. Be sure to replace or reinstall any such ink cartridge with an ink

cartridge supported by the product.

Replacing Ink Cartridges 126

Precautions on Ink Cartridge Replacement

Read all the instructions in this section before replacing the ink cartridges.

❏ Install all six ink cartridges. The product does not operate if even only one ink cartridge is

missing.

❏ This product uses ink cartridges equipped with an IC chip that monitors the amount of ink

used by each cartridge. Cartridges are usable even if they are removed and reinserted.

However, some ink is consumed each time cartridges are inserted, because the product

automatically checks their reliability.

❏ The valve in the ink supply port is designed to contain any excess ink that may be released.

However, careful handling is recommended. Do not touch the supply port of the ink

cartridge or its surrounding area.

❏ Ink is consumed during the following operations: ink charging when an ink cartridge is

installed, print head cleaning, and automatic cleaning executed periodically.

❏ For maximum ink efficiency, only remove an ink cartridge when you are ready to replace it.

Ink cartridges with low ink status may not be used when reinserted.

❏ Do not refill the ink cartridges. Other products not manufactured by Epson may cause

damage that is not covered by Epson's warranties, and under certain circumstances, may

cause erratic product behavior.

❏ Keep ink cartridges out of the reach of children. Do not allow children to drink from or handle

the cartridges.

❏ Be careful when you handle used ink cartridges, as there may be some ink around the ink

supply port. If ink gets on your skin, wash the area thoroughly with soap and water. If ink gets

into your eyes, flush them immediately with water. If discomfort or vision problems continue

after a thorough flushing, see a doctor immediately.

❏ Epson recommends the use of genuine Epson ink cartridges. The use of non-genuine ink may

cause damage that is not covered by Epson's warranties, and under certain circumstances,

may cause erratic product behavior.

❏ Do not open the ink cartridge package until you are ready to install it in the product.

❏ Use ink cartridges within six months after opening the packages.

❏ Leave the old cartridge installed in the product until you have obtained a replacement;

otherwise, ink remaining in the print head nozzles may dry out.

❏ You cannot continue printing with an ink cartridge after it has reached its replacement time,

even if the other cartridges still contain ink. Before printing, replace the used cartridge.

Replacing Ink Cartridges 127

❏ Do not turn off the product or open the ink cartridge cover while loading ink (Power light is

flashing). Opening of covers may cause the ink to reload, resulting in more of the ink being

consumed. Also, normal printing may be disturbed.

❏ If the ink cartridge is not recognized even if it is correctly installed, dirt may be attached to

the green circuit board. Remove the cartridge, wipe the circuit board with a soft cloth, and

install it again.

❏ Color adjustment of the product is based on the use of genuine Epson ink cartridges. Use of

non-genuine ink cartridges may result in reduced print quality and the product performance

may not be optimum.

❏ When the Ink lamp is flashing or lit, the ink cartridge is not correctly installed. Check that it is

installed correctly.

❏ If installing an ink cartridge does not provide normal printing, press the Cleaning button for

3 seconds. If it does not resolve the problem, repeat the process for 1 or 2 times.

❏ By turning off the product using the Power button, print head is automatically covered to

prevent ink from drying. When not in use after installing ink cartridges, make sure to turn off

using the Power button. Do not unplug the power cord or shut down the breaker while the

power is on.

❏ When moving or transporting the product after installing ink cartridges, move or transport

with ink cartridges installed.

Replacing Ink Cartridges 128

Replacing an Ink Cartridge

Note:

❏ Do not open the ink cartridge package until you are ready to install it in the product.

❏ To confirm the status of each ink cartridge, see the following section:

& See “Using EPSON Total Disc Monitor” on page 154.

This table describes the status of the lights and the actions you need to take.

: flashing : on

To replace an ink cartridge, follow the steps below.

Caution:

Do not remove the cartridge from the product until you are ready to replace it with another.

Note:

The illustrations show replacement of the light magenta ink cartridge, but the instructions are the

same for all the cartridges.

1. Make sure that the Power light is on, but not flashing.

2. Open the ink cartridge cover.

Note:

Wait for 4 seconds or more before removing the ink cartridge. Otherwise, ink may squirt.

Lights Action

Ink is low. Obtain a replacement ink cartridge.

The ink cartridge has reached its replacement time. Replace the used ink cartridge with

a new one.

Replacing Ink Cartridges 129

3. Push in the used cartridge so the cartridge pops out slightly.

4. Carefully pull the used cartridge straight out of the slot. Dispose of it properly.

5. Remove the new ink cartridge from the package.

Caution:

❏ Do not touch the green IC chip on the side of the cartridge. This can damage the ink

cartridge.

❏ Always install an ink cartridge immediately after removing the old cartridge. If the

cartridge is not installed promptly, the print head may dry out and be unable to print.

❏ Do not refill the ink cartridge. Other products not manufactured by Epson may cause

damage that is not covered by Epson's warranties, and under certain circumstances,

may cause erratic product behavior.

Replacing Ink Cartridges 130

6. Place the new ink cartridge into the slot. Then push the ink cartridge until it clicks into place.

7. When you are finished replacing cartridges, close the ink cartridge cover.

Maintaining Your Product 131

Chapter 4

Maintaining Your Product

Checking the Print Head Nozzles

If you find that the printout is unexpectedly faint or that dots are missing, you may be able to

identify the problem by checking the print head nozzles.

You can check the print head nozzles from your computer by using the nozzle check utility.

Using the Nozzle Check Utility

Follow the steps below to use the nozzle check utility.

1. Make sure that an unprinted disc is installed in stacker 1.

2. Make sure that no lights are indicating errors and that the disc cover is closed.

3. Access the printer driver.

See “Accessing the Printer Driver” on page 22.

4. Click the Utility tab; then click the Nozzle Check button.

5. Follow the on-screen instructions.

Below are two sample nozzle check patterns.

Compare the quality of the printed check page with the sample shown below. If there are no

print quality problems, such as gaps or missing segments in the test lines, the print head is

fine.

Maintaining Your Product 132

If any segment of the printed lines is missing, as shown below, this could mean a clogged ink

nozzle.

& See “Cleaning the Print Head” on page 133.

Maintaining Your Product 133

Cleaning the Print Head

If you find that the printout is unexpectedly faint or that dots are missing, you may be able to

solve these problems by cleaning the print head, which ensures that the nozzles are delivering

ink properly.

You can clean the print head from your computer using the head cleaning utility in the printer

driver or from the product by using the buttons.

Caution:

❏ Do not open the ink cartridge cover while cleaning print head. Print head cleaning stops if

the ink cartridge cover is opened.

❏ Print head cleaning consumes ink. Excess print head cleaning will result in reduction of ink

cartridge life.

Note:

❏ Clean the print head only if print quality declines; for example, if the printout is blurry or the color

is incorrect or missing.

❏ Use the nozzle check utility first to confirm that the print head needs to be cleaned. This saves ink.

❏ When ink is low you may not be able to clean the print head. When ink has reached its

replacement time, you cannot clean the print head. Replace the appropriate ink cartridge first.

Using the Head Cleaning Utility

Follow the steps below to clean the print head using the head cleaning utility.

Maintaining Your Product 134

1. Make sure the product is turned on.

2. Make sure no lights indicate errors and the disc cover is closed.

3. Access the printer driver.

See “Accessing the Printer Driver” on page 22.

4. Click the Utility tab; then click the Head Cleaning button.

5. Follow the on-screen instructions.

The Power light flashes while the product performs the cleaning cycle.

Caution:

Never turn off the product while the Power light is flashing. Doing so may damage the

product.

Note:

❏ If print quality has not improved after repeating this procedure about four times, turn the product

off and wait at least six hours. Then run the nozzle check again and repeat the head cleaning if

necessary.

❏ If the print quality still has not improved, at least one of your ink cartridges may be old or

damaged and may need to be replaced.

& See “Replacing an Ink Cartridge” on page 128.

Using the Product Buttons

Follow the steps below to clean the print head using the product buttons.

1. Make sure the PC is turned on.

2. Make sure the product is turned on.

3. Make sure no lights indicate errors and the disc cover is closed.

4. Press and hold down the Cleaning button for three seconds.

The product starts cleaning the print head and the Power light begins flashing.

Caution:

Never turn off the product while the Power light is flashing. Doing so may damage the

product.

Maintaining Your Product 135

5. When the Power light stops flashing, print a nozzle check pattern to confirm that the

head is clean.

& See “Checking the Print Head Nozzles” on page 131.

Note:

❏ If print quality has not improved after repeating this procedure about four times, turn the product

off and wait for at least six hours. Then run the nozzle check again and repeat the head cleaning

if necessary.

❏ If the print quality still has not improved, at least one of your ink cartridges may be old or

damaged and may need to be replaced.

& See “Replacing an Ink Cartridge” on page 128.

Maintaining Your Product 136

Aligning the Print Head

If you notice a misalignment of vertical lines or horizontal banding, you may be able to solve this

problem by using the Print Head Alignment utility in your printer driver.

Note:

Disc thickness may vary, depending on their manufacturer. Using discs with various thicknesses may

result in misalignment of the print head. Use the Print Head Alignment utility to check and adjust the

print head alignment. It is recommended to use the same product and type of discs when publishing

several discs.

Using the Print Head Alignment Utility

Follow the steps below to align the print head using the print head alignment utility.

1. Make sure an unprinted disc is inserted in stacker 1.

2. Make sure no lights indicate errors and the disc cover is closed.

3. Access the printer driver.

See “Accessing the Printer Driver” on page 22.

4. Click the Utility tab, then click the Print Head Alignment button.

5. Follow the on-screen instructions to align the print head.

Caution:

❏ When you enter a value in the confirmation screen after the initial adjustment, adjustment

will be done using the initial value and the entered value added together. To clear the

adjustment value, select Reset and click Exit.

❏ If the label printing surface is not aligned with center of the disc after aligning the print

head as described above, print will appear out of alignment compared to printing surface.

Maintaining Your Product 137

Correcting the Printing Position

If you notice a misalignment of vertical printing position, you may be able to solve this problem

by using the Correcting the Printing Position utility in your printer driver.

Using the Correcting the Printing Position Utility

Follow the steps below to adjust the vertical and horizontal printing position using the

Correcting the printing position utility.

1. Make sure an unprinted disc is inserted in stacker 1.

2. Make sure no lights indicate errors and the disc cover is closed.

3. Access the printer driver.

See “Accessing the Printer Driver” on page 22.

4. Click the Utility tab, then click the Correcting the Printing Position button.

5. Follow the on-screen instructions to adjust the vertical and horizontal printing position.

Maintaining Your Product 138

Cleaning Your Product

Cleaning the Exterior of the Product

To keep your product operating at its best, clean it by using the following procedure.

Caution:

❏ Wipe with the covers closed so that moisture does not enter the inside of the product. If the

inside becomes wet, there is a risk that the electrical circuits will short out.

❏ Do not use benzine, paint thinner, alcohol, or other volatile chemicals. There is a risk that

the inside or outside of the product may change properties or shape.

❏ Do not use a stiff brush. There is a risk of scratching the exterior of the product.

1. Make sure the product is turned off and all the lights are off, and then unplug the power cord

from the electrical outlet.

2. Use a soft, clean cloth to carefully remove any dust or dirt.

If the dirt does not come off, clean it using a soft, clean cloth dampened with a mild

detergent. Then, wipe the outside of the product dry with a dry, soft cloth.

Cleaning the Interior of the Product

If dirt or dust collects in the inside of this product or the stackers, or if dirt adheres to it, use a soft

cloth to wipe off the dirt.

Ink may sometimes stain stackers. Remove the stains by soaking a soft cloth in water or mild

detergent, wringing it out, and then wiping them off.

Maintaining Your Product 139

Cleaning the Filter (Only for PP-100III/PP-50II)

Clean the filter located on the rear of the product once every six months.

1. Make sure the product is turned off and all the lights are off, and then unplug the power cord

from the electrical outlet.

2. Loosen and remove the screws from the filter covers to open them.

3. Remove the filters from the filter covers.

4. Use a vacuum-cleaner to clean the dust on the filters.

PP-100III

PP-50II

Maintaining Your Product 140

5. Place the filters back in position.

6. Tighten the screws to close the filter covers.

Caution:

Clean the filter periodically (once in every six months).

PP-100III

PP-50II

Maintaining Your Product 141

Getting Maintenance Information

You can get helpful information for maintenance and support of the product, such as the

cumulative number of published discs, the free space of the maintenance box for the

PP-100III/PP-100AP, and the service life of the drives for the PP-100III/PP-50II.

1. Make sure that the product is connected to the computer via the USB cable and that the

product is turned on.

2. Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click

EPSON Total Disc Setup.

3. Select CD/DVD/BD Publisher, and then click Properties.

4. Click the Maintenance Info tab.

Note:

❏ Only for the PP-100III/PP-100AP: When Maintenance Box free space is close to 0%, it is time to

replace the maintenance box.

❏ Only for the PP-100III/PP-50II: When Service life of Drive1/Drive2 or Service life of Drive is

close to 100%, it is time to replace the drive.

Maintaining Your Product 142

Replacing the Maintenance Box (Only for PP-100III/PP-100AP)

The maintenance box absorbs ink wasted during printing and head cleaning. When the

maintenance box becomes full, the product stops publishing discs.

Note:

❏ You can check the free space of the maintenance box with EPSON Total Disc Setup.

& See “Getting Maintenance Information” on page 141.

❏ When it is almost time to replace the maintenance box, a message notifying you that it is almost

time to replace it is displayed once per day when you start up EPSON Total Disc Monitor.

❏ When it is time to replace the maintenance box, all the Ink lamps flash rapidly, and a message

notifying you that it is time to replace it is displayed on EPSON Total Disc Monitor.

See the instruction manual of the maintenance box to replace the maintenance box. Be sure to

replace also the filter when you replace the maintenance box.

Caution:

❏ Epson recommends the use of genuine Epson maintenance boxes. The use of non-genuine

maintenance boxes may cause damage that is not covered by Epson's warranties, and

under certain circumstances, may cause erratic product behavior.

❏ Do not use any maintenance box removed from the product and left for a long period.

❏ Do not tilt the used maintenance box. Otherwise ink may leak.

❏ Do not touch the green IC chip on the maintenance box.

❏ Do not touch the ink ejection port of the maintenance box or the inside of the box insertion

opening of the product.

❏ Be careful not to touch the ink on the maintenance box cover and filter cover.

❏ Do not take out/put in the maintenance box more than necessary. Otherwise some parts of

the ink pad may drop inside the product.

Maintaining Your Product 143

Replacing the Drive (Only for PP-100III)

The two drives of the product are replacable with the exclusive optional BD drives.

When the drives have reached the end of their service life, writing or reading errors can easily

occur. In that case, replace the drive. The drives can be replaced even before the end of their

service life.

Note:

❏ You can check the service life of drive 1 and drive 2 with EPSON Total Disc Setup.

& See “Getting Maintenance Information” on page 141.

❏ When it is almost time to replace a drive, a message notifying you that it is almost time to replace

it is displayed once per day when you start up EPSON Total Disc Monitor.

❏ When it is time to replace a drive, a message notifying you that it is time to replace it is displayed

once per day when you start up EPSON Total Disc Monitor.

See the instruction manual of the exclusive optional drive to replace drives.

Warning:

Do not put your fingers inside the drive slots.

Caution:

❏ Be sure to follow the instructions shown in the instruction manual of the drive when

replacing the drive.

❏ Both drive 1 and drive 2 must be installed. Otherwise the PP-100III will not operate.

❏ Do not use other drives than the Epson exclusive optional drive. Otherwise the product and

the drive may be damaged.

& See “Consumables and Options” on page 182.

❏ Do not replace the drives more than 40 times for each slot. Damage of the drive connectors

can destroy the drive and product.

Maintaining Your Product 144

Transporting Your Product

If you need to transport your product some distance, carefully prepare and repack it. Be sure to

use the original box and packing materials.

Warning:

The product is heavy, so have two people lift the product.

Caution:

❏ When storing or transporting the product, do not tilt it, stand it up vertically, or turn it

upside down. If you need to transport the product, carefully prepare and repack it using the

original box and packing materials in order to protect the product from shock.

❏ Leave the ink cartridges installed. Removing the cartridges can dry out the print head and

may prevent the product from printing.

❏ Only for the PP-100III/PP-100AP: Leave the maintenance box installed. Removing the

maintenance box may cause ink leakage.

❏ Only for the PP-100III: Be sure to remove the two drives before transporting. Otherwise, the

drives and the PP-100III may be deformed or damaged. See the instruction manual of the

exclusive optional drive to remove drives.

1. Turn off the product and unplug its power cord.

2. Disconnect the interface cable.

3. Remove all discs from the stackers.

4. For the PP-100III, remove the two drives.

5. Open the ink cartridge cover. Secure the ink cartridges with tape; then close the ink cartridge

cover.

6. Close the stacker 4 tray (only for PP-100III/PP-100AP) and the disc cover. Secure them with

tape.

7. Attach the protective materials to both sides of the product.

8. Repack the product and accessories in the original box.

Note:

❏ Keep the product level during transport.

❏ Be sure to remove the protective materials and tape from the product before using it again.

Maintaining Your Product 145

❏ Be sure to lift the product by the correct positions, as shown below.

Troubleshooting 146

Chapter 5

Troubleshooting

Diagnosing the Problem

Troubleshooting product problems is best handled in two steps: first diagnose the problem,

then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by

Help, the control panel, and the EPSON Total Disc Monitor Utility. Refer to the appropriate

section below.

If you have a specific problem relating to publishing quality, a problem not related to publishing

quality, a disc feeding problem, or if the product does not publish at all, refer to the appropriate

section.

To solve a problem, you may need to cancel publishing.

& See “Canceling Publishing” on page 123.

Error Indicators

You can identify many common problems using the lights on your product. If the product stops

working and the lights are on or flashing, use the following table to diagnose the problem; then

follow the recommended corrective measures.

Note:

Condition of indicator lights after error may change, depending on the operation.

The light statuses are indicated as follows. The PP-50II does not have the Stacker 4 light.

on flashing offflashing fast

Troubleshooting 147

Error associated with cover

Error associated with disc transfer

Lights

Conditions/Remedies

Power

Busy Error Ink

Stacker

1 2 3 4

Disc cover or ink cartridge cover open

Close covers.

Job is paused because disc cover or ink

cartridge cover was opened while pro-

cessing the job

Wait for the job to resume.

Lights

Conditions/Remedies

Power

Busy Error Ink

Stacker

1 2 3 4

Disc pick up error

Resolve the problem as follows.

1. Open the disc cover and fan the discs

inside the input stacker.

2. Close the disc cover and publish disc

again.

If the same error occurs frequently, contact

your dealer.

Multiple feed error

Resolve the problem as follows.

1. Open the disc cover.

2. Remove the discs from both the drive tray

and the printer tray.

3. Fan the discs inside the input stacker to

avoid disc sticking.

4. Insert other discs into the input stacker.

5. Close the disc cover and publish disc

again.

If the same error occurs frequently, contact

your dealer.

Troubleshooting 148

Error associated with stacker

Disc transfer error

Turn off the product and remove the disc. If

the same error occurs frequently, contact

your dealer.

Arm failed to release disc

Turn off the product and remove disc.

Do not remove disc from the arm by hand if

arm is picking up the disc. This may damage

the arm. To remove the disc from the arm,

turn on the product again and let initializing

process remove the disc.

If the same error occurs frequently, contact

your dealer.

Internal error

Turn off the product and check inside for any

objects, then turn on the product again.

If the same error occurs frequently, contact

your dealer.

Do not remove disc from the arm by hand if

arm is picking up the disc. This may damage

the arm. To remove the disc from the arm,

turn on the product again and let initializing

process remove the disc.

Lights

Conditions/Remedies

Power

Busy Error Ink

Stacker

1 2 3 4

Stacker 3 is inserted when stacker 3 is set

to Do not use in Standard mode, External

Output mode, or Read Back mode.

Remove stacker 3.

Stacker 1 is not correctly inserted

Make sure stacker 1 is correctly inserted.

Stacker 2 is not correctly inserted

Make sure stacker 2 is correctly inserted.

Lights

Conditions/Remedies

Power

Busy Error Ink

Stacker

1 2 3 4

Troubleshooting 149

Stacker 3 is not correctly inserted in Batch

mode or when stacker 3 is set to:

❏ Use in Standard mode

❏ Output Stacker in External Output mode

❏ Error Disc Output Stacker in Read Back

mode

Make sure stacker 3 is correctly inserted.

Stacker 1 is empty

Load discs into stacker 1.

Note:

The stacker lamp flashes when the

source stacker is out of discs; however,

the timing of the light flashing may

not match the timing of the stacker

becoming empty.

Stacker 2 is empty

Load discs into stacker 2.

Note:

The stacker lamp flashes when the

source stacker is out of discs; however,

the timing of the light flashing may

not match the timing of the stacker

becoming empty.

Stacker 1 is overloaded

Remove discs so that discs are below the

dotted red line.

Stacker 2 is overloaded

Remove discs so that discs are below the

dotted red line.

Stacker 3 is overloaded

Remove all the discs from stacker 3.

Stacker 2 is full

Remove published discs from stacker 2.

Stacker 3 is full

Remove published discs from stacker 3.

Lights

Conditions/Remedies

Power

Busy Error Ink

Stacker

1 2 3 4

Troubleshooting 150

Error associated with ink

Stacker 4 is full

Remove published discs from stacker 4.

Stacker 4 is open

Close stacker 4.

Lights

Conditions/Remedies

Power

Busy Error Ink

Stacker

1 2 3 4

Ink low

Obtain a replacement ink cartridge. To

determine which cartridge is low, check the

ink cartridge status.

See “Checking the Ink Cartridge Status” on

page 125.

The ink has reached its replacement time

or it is not installed correctly.

Replace the ink cartridge or reinstall it.

If the ink cartridge is not recognized even if it

is installed correctly, there may be dirt on the

green circuit board. Wipe it with soft cloth

and install it again.

The product will stop operation before ink is

completely empty in order to maintain print

head quality. Therefore, some ink will be left

in the ink cartridge.

It is recommended to use a genuine ink

cartridge.

Ink cartridge not fully inserted

All Ink lights are on.

Check ink cartridges and make sure they are

all fully inserted.

Lights

Conditions/Remedies

Power

Busy Error Ink

Stacker

1 2 3 4

Troubleshooting 151

Error associated with printer

Lights

Conditions/Remedies

Power

Busy Error Ink

Stacker

1 2 3 4

The maintenance box has reached its

replacement time or it is not installed

correctly.

Replace the maintenance box or reinstall it.

If the maintenance box is not recognized

even if it is installed correctly, there may be

dirt on the green circuit board. Wipe it with

soft cloth and install it again.

Printer maintenance error

A printer maintenance error has occurred.

Turn off the product and contact your dealer.

For PP-50II: Ink pad full

Please have an authorized Epson service

center service the ink pad right away. The

pad is full and the unit can no longer

function. Do not attempt to service the unit

yourself.

Internal error

Turn off the product and check inside for any

objects. If the same error occurs frequently,

contact your dealer.

❏ Leaving the product off after the error

may result in clogging of print head.

Make sure to turn on the product

immediately after it is turned off.

❏ If resuming label printing after the error,

run a nozzle check and confirm the

condition of the print head.

❏ If publishing does not start, check if a

print job remains in the print spooler and

delete all print jobs.

Troubleshooting 152

Error associated with drive (only for PP-100III/PP-50II)

Lights

Conditions/Remedies

Power

Busy Error Ink

Stacker

1 2 3 4

Drive tray open/close error

Turn off the product, unplug the power cord,

and check inside for any objects. Then,

publish the disc again. If the same error

occurs frequently, contact your dealer.

Internal drive error

Turn off the product, unplug the power

cable, and then check the inside of the drive.

If the same error occurs frequently, contact

your dealer.

Writing/reading error

The error could not be cleared even if it

repeated itself for the retry number of times.

Disc may have a problem. Replace the disc

and resume job.

If there is a problem with the drive, change

the drive with EPSON Total Disc Setup and

resume the job. For the PP-100III, also check

if the drive has reached the end of its service

life. If so, replace the drive. See “Getting

Maintenance Information” on page 141 and

“Replacing the Drive (Only for PP-100III)” on

page 143.

If the same error occurs frequently, contact

your dealer.

Invalid disc error

An invalid disc error has occurred, such as

the disc may not be blank or the disc does

not have enough space. Or, the disc loaded

in the stacker differs from the disc type you

set in the EPSON Total Disc Setup Properties

dialog box.

The error could not be cleared even if it

repeated itself for the retry number of times.

Check that the disc is blank and not

damaged.

Then, in the EPSON Total Disc Setup

Properties dialog box, select the disc type

that is the same as the discs loaded in the

stacker. If you use the proper disc but the

same error occurs frequently, contact your

dealer.

Troubleshooting 153

Other error

EPSON Total Disc Monitor

If a problem occurs while publishing, an error message will appear in the EPSON Total Disc

Monitor window.

If an error message appears indicating the parts inside the product are near the end of their

service life or the waste ink pad in the product is saturated, contact your dealer to replace it.

Lights

Conditions/Remedies

Power

Busy Error Ink

Stacker

1 2 3 4

Improper status error

Turn the product off and on. If the same error

occurs frequently, contact your dealer.

Troubleshooting 154

Checking Product Status

Using EPSON Total Disc Monitor

EPSON Total Disc Monitor displays detailed information on the product status.

There are three ways to access EPSON Total Disc Monitor:

❏ When you send a job to the product, EPSON Total Disc Monitor appears.

❏ In the EPSON Total Disc Maker window, click the Publish button. From the Tool menu, select

Start Total Disc Monitor.

❏ Click Start ( ), point to All Programs, click EPSON Total Disc Maker, and then click

EPSON Total Disc Monitor.

When you access EPSON Total Disc Monitor, the following window appears:

EPSON Total Disc Monitor provides the following information:

❏ Job List:

You can check a list of jobs (up to 1000 for Unfinished Job and 50 for Finished Job) and its

information, and also you can cancel, pause, and restart unfinished jobs.

Operation

Guidance

Ink Cartridge

Status

Drive/Printer/

Stacker Status

Job List

Interface

Troubleshooting 155

❏ Interface (only for the PP-100III):

USB 3.0 appears when the product is connected via USB 3.0 interface. USB 2.0 appears when

the product is connected via USB 2.0 interface.

❏ Operation Guidance:

This provides device status information. It also displays error messages as well as helpful tips

for better publishing.

❏ Ink Cartridge Status:

This provides a graphic display of the ink cartridge status.

Note:

Printable copies is an approximate value based on the number of labels that can be printed from

the present time when printing the same label as last time. This value may differ from the actual

value as a result of influences such as the printing data and printing environment. Up to 1000 is

indicated as “1000 or more discs,” and less than 1000 is indicated in increments of 10.

❏ Drive (only for the PP-100III/PP-50II), Printer, Stacker Status:

This provides a graphic display of the drives, printer, and stacker status. It also shows where

an error occurs.

Troubleshooting 156

Disc or the Disc Tray Does Not Feed Correctly

Disc Does Not Feed

Remove the stack of discs and make sure of the following:

❏ The disc is not damaged.

❏ The disc is not too old. See the instructions that came with the disc for more information.

❏ The discs are not loaded above the dotted red line in the stacker.

❏ Discs may have stuck together because of incorrect transportation of the discs; therefore,

discs should be separated thoroughly before loading into the stacker. Also, storing discs in

the stacker for an extended period of time may cause discs to stick to each other again. If

discs are stored in the stacker for an extended period of time, separate the discs again before

operating the product.

❏ A disc is not jammed inside the product. If it is, remove the jammed disc.

& See “Disc Jams” on page 157.

❏ The ink cartridges have not reached replacement time. If a cartridge has reached its

replacement time, replace it.

& See “Replacing an Ink Cartridge” on page 128.

If a disc does not feed from the input stacker:

1. Open the disc cover.

2. Remove discs from the stacker.

3. Fan a stack of discs to prevent them from sticking together.

4. Insert discs back in the stacker.

5. Close the disc cover.

6. Publish disc again.

If a disc does not feed from the drive tray or the printer tray:

1. Turn the power off.

2. Turn the power back on.

3. Publish disc again.

If the arm has picked up a disc:

Do not remove the disc by hand, as the arm may be damaged. To remove the disc, turn off the

power and turn on the power again, and let the initializing process remove the disc.

If the same error continues to occur, contact your dealer.

Troubleshooting 157

Multiple Disc Feeds

❏ Make sure the disc stack fits under the dotted red line in the stacker.

❏ Make sure none of the discs are damaged.

❏ Remove the stack of discs and make sure the discs are not too thin.

& See “Discs” on page 183.

❏ Remove discs from the stacker and fan them before loading them back.

❏ If only one disc is found when multiple feed error is displayed, disc thickness or warpage

maybe out of standard. Follow the steps below to resolve the multiple disc feed error and

replace discs. If the same error continues to occur, contact your dealer.

1. Open the disc cover.

2. Remove the disc from the tray.

3. Remove discs from the input stacker.

4. Insert other discs into the input stacker.

5. Close the disc cover and the job will resume.

Disc Jams

If a disc is left in the drive or printer tray, it will be ejected when you turn off/on the product.

If you cannot remove the disc by restarting the product, follow the procedures below:

If a disc is stuck in the printer tray

❏ For the PP-100III

1. Turn off the product and unplug the power cable from the wall outlet.

2. Remove 2 screws to open the maintenance box cover.

3. Push the printer tray.

4. Open the disc cover, remove all the discs inside, and then close the disc cover.

5. Close the maintenance box cover.

Troubleshooting 158

6. Plug the power cable into the wall outlet and turn on the product.

The printer tray automatically closes.

❏ For the PP-50II

1. Turn off the product and unplug the power cable from the wall outlet.

2. Remove 2 screws to open the rear printer cover.

3. Push the printer tray.

4. Open the disc cover, remove all the discs inside, and then close the disc cover.

5. Close the rear printer cover.

6. Plug the power cable into the wall outlet and turn on the product.

The printer tray automatically closes.

❏ For the PP-100AP

1. Turn off the product and unplug the power cable from the wall outlet.

2. Remove 2 screws to open the maintenance box cover.

3. Pull out the maintenance box.

Caution:

❏ Do not tilt the used maintenance box. Otherwise ink may leak.

❏ Do not touch the ink ejection port of the maintenance box or the inside of the box insertion

opening of the product.

Troubleshooting 159

4. Push the printer tray.

5. Open the disc cover, remove all the discs inside, and then close the disc cover.

6. Reinstall the maintenance box and close the maintenance box cover.

7. Plug the power cable into the wall outlet and turn on the product.

The printer tray automatically closes.

If a disc is stuck in the drive tray (only for PP-100III/PP-50II)

1. Turn off the product and unplug the power cable from the wall outlet.

2. Open the disc cover.

3. Insert a pin into the eject hole to open the tray forcibly.

4. Remove all the discs inside.

5. Push the tray to close it.

Note:

Insert a pin into the hole and push to eject the tray when the tray doesn’t unload by pressing the

Eject button. In normal operation, the eject button should be used to unload the tray. Make sure

the power of the product is turned off and wait more than one minute until disc rotation is

stopped before accessing with the eject hole.

Note:

❏ If you cannot easily remove a foreign object, do not use force and do not disassemble the product.

Call your dealer for assistance.

❏ If the arm is stopped while picking up disc, do not try removing disc by hand. This may result in

damaging the arm. If such an error occurs, turn off/on the power and try resolving the problem by

initializing the product. If the error continues to occur, contact customer support.

If your discs jam frequently, make sure of the following:

❏ The discs are smooth, not damaged.

❏ You are using high-quality discs.

❏ The printable sides of the discs are face up in the stacker.

❏ The stack of discs was fanned before loading.

Troubleshooting 160

❏ The stack of discs is not loaded above the dotted red line in the stacker.

❏ The number of discs in the stacker does not exceed the limit specified for that disc.

& See “Mechanical” on page 190.

❏ The product is on a flat, stable surface that extends beyond the base in all directions. The

product will not operate properly if it is tilted.

Writing/Reading Problem (Only for PP-100III/PP-50II)

Cannot Write to/Read from the Disc

Avoid using the product where dust or smoke is abundant. It may result in write/read error.

If a disc write/read error occurs frequently, check the following:

❏ The disc is not damaged.

❏ The disc is high-quality.

❏ The disc session has been closed.

❏ The product is used within acceptable environmental conditions.

❏ The product is not subject to vibration or shock.

❏ The fan filter is not clogged with dust.

❏ The printer tray is not dirty.

❏ The drive has not reached the end of its service life.

Troubleshooting 161

Print Quality Problems

If you are having a print quality problem, then compare it with the illustrations below. Click the

caption under the illustration that best resembles your printout.

Good sample Good sample

“Horizontal Banding” on page 162 “Vertical Misalignment” on page 162

“Incorrect or Missing Colors” on page 163 “Blurry or Smeared Printout” on page 163

Troubleshooting 162

Horizontal Banding

❏ Make sure the printable side of the disc is face up in the stacker.

❏ Run the head cleaning utility to clear any clogged ink nozzles.

& See “Cleaning the Print Head” on page 133.

❏ Use ink cartridges within six months after opening the packages.

❏ Use genuine Epson ink cartridges.

❏ Check the H Ink light. If the light is on, replace the appropriate ink cartridge.

& See “Replacing an Ink Cartridge” on page 128.

❏ Make sure the label type selected in the printer driver is appropriate for the type of disc

loaded in the product.

& See “Publishing Discs” on page 25.

Vertical Misalignment

❏ Run the print head alignment utility.

& See “Aligning the Print Head” on page 136.

❏ Make sure the label type selected in the printer driver is appropriate for the type of disc

loaded in the product.

& See “Publishing Discs” on page 25.

Banding

❏ Make sure the printable side of the disc is face up in the stacker.

❏ Run the head cleaning utility to clear any clogged ink nozzles.

& See “Cleaning the Print Head” on page 133.

❏ Make sure the label type selected in the printer driver is appropriate for the type of disc

loaded in the product.

& See “Publishing Discs” on page 25.

❏ Due to the variation in the quality of discs, print results using the same type of discs from the

same data may not be the same.

Troubleshooting 163

Incorrect or Missing Colors

❏ Adjust the color settings in your application or in your printer driver settings.

Check the Main window.

See the printer driver online Help for details.

❏ Run the head cleaning utility.

& See “Cleaning the Print Head” on page 133.

❏ Check the H Ink light. If the light is on, replace the appropriate ink cartridge.

& See “Replacing an Ink Cartridge” on page 128.

❏ If you have just replaced an ink cartridge, make sure the date on the ink cartridge or the box

has not expired. If you have not used the product for a long time, replace the ink cartridges.

& See “Replacing an Ink Cartridge” on page 128.

Blurry or Smeared Printout

❏ Use genuine Epson ink cartridges.

❏ Make sure the product is on a flat, stable surface that extends beyond the base in all

directions. The product will not operate properly if it is tilted.

❏ Make sure your disc is not damaged, dirty, or too old.

❏ Make sure your disc is dry and the printable side is facing up.

❏ Make sure the label type selected in the printer driver is appropriate for the type of disc

loaded in the product.

& See “Publishing Discs” on page 25.

❏ Do not touch or allow anything to come into contact with the printed side of a disc with a

shiny finish. After printing on a glossy disc, allow the ink to set for a few hours before

handling it.

❏ Run the head cleaning utility.

& See “Cleaning the Print Head” on page 133.

Troubleshooting 164

Miscellaneous Printout Problems

Incorrect or Garbled Characters

❏ Clear any stalled print jobs from the Windows Spooler.

❏ Turn off the product and computer. Make sure the product’s interface cable is securely

plugged in.

❏ Uninstall the printer driver, then reinstall it.

& See “Uninstalling Software” on page 24.

Incorrect Margins

❏ Check the Inner/Outer Diameter settings in your application. Make sure the margins are

within the printable area of the disc.

& See “Printable area” on page 185.

❏ Make sure the printer driver settings are appropriate for the label size you are using.

Check the Main window.

See the printer driver online Help for details.

❏ Uninstall the printer driver, then reinstall it.

& See “Uninstalling Software” on page 24.

❏ The printing location may shift depending on the disc used. Perform print head alignment or

correcting the printing position.

& See “Correcting the Printing Position” on page 137.

❏ The ink receptor layer may shift from the center of the disc, making the print location appear

shifted from the ink receptor layer. Check if the ink receptor layer is shifted from the center of

the disc or from the outer edge.

Printout Has a Slight Slant

❏ Run nozzle check, print head cleaning, and print head alignment utilities.

Printed Side is Smeared or Scuffed

❏ Select the appropriate disc size setting in the printer driver.

Troubleshooting 165

❏ Uninstall the printer driver, then reinstall it.

& See “Uninstalling Software” on page 24.

Printing is too Slow

❏ Make sure the label type selected in the printer driver is appropriate for the type of disc

loaded in the product.

& See “Publishing Discs” on page 25.

❏ Close any unnecessary applications.

❏ Make sure the checkbox for High Speed is checked in the printer driver.

❏ If you print continuously for an extended period, the discs may temporarily stop feeding or

the printing may pause for a while. This is to slow down the printing speed and prevent the

product mechanism from overheating and being damaged. If this happens, you can

continue to print, but we recommend stopping and leaving the product for about thirty

minutes with the power on. (The product will recover after about 3 hours with the power off.)

After you restart, the product will print at normal speed.

❏ Uninstall the printer driver, then reinstall it.

& See “Uninstalling Software” on page 24.

Ink Adheres to the Recording Surface

❏ Depending on the type of disc, ink may adhere to the recording surfaces if they are stacked

right after printing. Make sure of the type of disc before using.

❏ Keep the printed surface of the disc away from other discs until ink on the printed disc is

completely dry, otherwise marks or smudges may be left at the area where discs come into

contact.

Troubleshooting 166

The Product Does Not Function

All Lights Are Off

❏ Press the P Power button to make sure the product is on.

❏ Turn off the product, and make sure the power cord is securely plugged in.

❏ Make sure your outlet works and is not controlled by a wall switch or timer.

Lights Came On and then Went Out

The product’s voltage may not match the outlet rating. Turn off the product and unplug it

immediately. Then check the label on the back of the product.

Caution:

If the voltage does not match, DO NOT PLUG YOUR PRODUCT BACK IN. Contact your dealer.

Only the Power Light is On

❏ If you press the P Power button lightly, the product may not turn on, although the

Power light flashes for a while. Press the button firmly.

❏ Turn off the product and computer. Make sure the product’s interface cable is securely

plugged in.

❏ If you are trying to print a large image, your computer may not have enough memory. Try

reducing the resolution of your image or printing the image at a smaller size. You may need

to install more memory in your computer.

❏ Uninstall the printer driver, then reinstall it.

& See “Uninstalling Software” on page 24.

The Ink Light is Flashing or is On after you Replace the Cartridge

Make sure the ink cartridge is correctly installed.

Troubleshooting 167

Software Cannot be Installed

❏ Is the USB cable unplugged? Make sure the USB cable is firmly connected.

❏ Does the USB cable match the specifications for the computer and the product? The USB

cable used to connect the computer and the product should be 2.0 compatible. You can also

use USB 3.0 cables for the PP-100III.

❏ Does the HDD have sufficient free space? The software cannot be installed if the HDD does

not have sufficient free space.

& See “System Requirements” on page 14.

❏ Did you log on as a user with administrator privileges (belonging to the administrator group)

for Windows? When installing the software, log on as a user with administrator privileges

(belonging to the administrator group).

❏ Are you using a USB hub? The USB cable should be connected directly between the PC and

the product.

❏ Is Windows Media Player installed? Windows Media Player must be installed before installing

the Total Disc Maker.

❏ The output device may not be recognized in an environment with Windows Media Player 7

installed. In this case, uninstall EPSON Total Disc Maker and restart the computer, then

reinstall EPSON Total Disc Maker.

❏ If the language setting of the system is different from the user, installation may not be

correctly performed. Make sure to set the language setting of the system and the user the

same before installation.

When installing the software, make sure to turn the product off; then start installation.

Disc Cannot be Published

If the user is logged on as a guest and could not access the service; terminal service must be

enabled before publishing (except for Windows 10, Windows 8.1, Windows 8, or Windows 7).

Contact administrator for terminal service settings.

Disc Information Cannot be Read (Only for PP-100III/PP-50II)

If "The disc information cannot be read. You must be logged on with administrator privileges."

message is displayed, log onto Windows with administrator privileges.

Troubleshooting 168

The Product is not Recognized (Only for PP-100III)

If the product is not recognized with EPSON Total Disc Setup after if even either one of the drives

is replaced, the drive may not be inserted correctly. Turn off the product, disconnect the power

cable from the wall outlet, and then firmly push the replaced drive completely inside.

Maintenance Box Nearly Full Message is Displayed by the Software

(Only for PP-100III/PP-100AP)

The maintenance box is nearly full.

& See “Replacing the Maintenance Box (Only for PP-100III/PP-100AP)” on page 142.

Ink Pad Nearly Full Message is Displayed by the Software (Only for

PP-50II)

Ink pad is nearly full. Please have an authorized Epson service center replace the ink pad right

away. The pad is nearly full, and the unit will stop functioning when the pad becomes full. Do not

attempt to service the unit yourself.

Where To Get Help 169

Appendix A

Where To Get Help

Contacting Customer Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the

troubleshooting information in your product documentation, contact customer support

services for assistance. If customer support for your area is not listed below, contact the dealer

where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following

information:

❏ Product serial number

(The serial number label is usually on the back of the product.)

❏ Product model

❏ Product software version

(Click About, Version Info, or similar button in the product software.)

❏ Brand and model of your computer

❏ Your computer operating system name and version

❏ Names and versions of the software applications you normally use with your product

Where To Get Help 170

Help for Users in the United States and Canada

Contacts for information, support, and services are:

Discproducer Technical Support: 562-276-1360

Location: Epson America Inc.

Web site URL: www.epson.com/support/

This site will provide the end user with access to the latest drivers and FAQs.

Help for Users in the Europe (EMEA)

Contacts for information, support, and services are:

Web site URL: www.epson-europe.com

Or contact your local distributor or Epson sales company.

If you need the latest drivers, FAQs, manuals, or other downloadable, access the site at:

www.epson-biz.com/

Help for Users in Australia

Contacts for information, support, and services are:

Epson Australia Pty Ltd

3 Talavera Road

North Ryde NSW 2113

Australia

Phone: 02-8899-3666

Fax: 02-8899-3777

If you need the latest drivers, FAQs, manuals, or other downloadable, access the site at:

www.epson.com.au

Where To Get Help 171

Help for Users in Southeast Asia

Contacts for information, support, and services are:

PT Epson Indonesia

CIBIS Tower 9, 3rd floor

Cibis Business Park

Jalan T.B.Simatupang No. 2

Jakarta 12560

Tel: 021 572 3161

Fax: 021 572 4357

Helpdesk: 0807 11 37766

www.epson.co.id

Epson Singapore Pte Ltd

1 HarbourFront Place

#03-02 HarbourFront Tower 1

Singapore 098633

Helpdesk: 6586 3111

www.epson.com.sg

Epson Malaysia Sdn Bhd

3rd Floor, East Tower,

Wisma Consplant 1,

No.2 Jalan SS 16/4,

47500 Subang Jaya, Selangor DE,

Malaysia

Tel: 03-5628 8288

Where To Get Help 172

Fax: 03-5621 2088

Helpdesk: 03-5521 5888

www.epson.com.my

Epson (Thailand) CO., Ltd.

195 Empire Tower 42nd Floor,

South Sathorn Road Yannawa

Sathorn, Bangkok 10120

Thailand,

Tel: 0-2685-9888

Fax: 0-2685-9889

Helpdesk: 0-2685-9899

www.epson.co.th

Epson Philippines Corporation

8th Floor, Anson's Centre

#23 ADB Avenue,

Pasig City 1605, Philippines

Trunkline: 63-2 706-2609

Customer Care:

Trunkline: 63-2 706-2609 (Press 2)

Fax: 63-2 706-2663

Toll-Free No.: 1-800-1068-EPSON (37766)

www.epson.com.ph

Product Information 173

Appendix B

Product Information

Product Parts and Control Panel Functions

Front Parts

a. Ink cartridge cover: Secures the ink cartridges. Open only when installing or replacing ink

cartridges.

b. Control panel: Use the button and monitor the lights to control your product. See the next

section for details.

c. Disc cover: Open when loading or taking out the discs.

d. Power button: Turns the product on or off.

Product Information 174

Rear Parts

PP-100III

e. AC inlet: Plug in the power cord.

f. USB connector: Connects a USB cable from your computer to the product.

g. Interface cable locking saddle: Use this for directing and gathering the cable.

h. Air vent: Leave at least 10 cm (3.94") between the back of the product and the wall for ventilation.

i. Maintenance box cover: Open this cover when replacing a maintenance box or removing a disc

stuck in the printer tray.

Product Information 175

PP-50II

Caution:

Before opening the rear printer cover, be sure to unplug the power cable from the wall outlet. Be

sure to attach this cover while in use.

e. AC inlet: Plug in the power cord.

f. USB connector: Connects a USB cable from your computer to the product.

g. Interface cable locking saddle: Use this for directing and gathering the cable.

h. Air vent: Leave at least 10 cm (3.94") between the back of the product and the wall for ventilation.

i. Rear printer cover: Open this cover only when a disc is stuck in the printer tray.

Product Information 176

PP-100AP

e. AC inlet: Plug in the power cord.

f. USB connector: Connects a USB cable from your computer to the product.

g. Interface cable locking saddle: Use this for directing and gathering the cable.

h. Maintenance box cover: Open this cover when replacing a maintenance box or removing a disc

stuck in the printer tray.

i. Air vent: Leave at least 10 cm (3.94") between the back of the product and the wall for ventilation.

Product Information 177

Interior parts

PP-100III

j. Drive 1: Writes/reads data on the recording surface of discs.

k. Drive 2: Writes/reads data on the recording surface of discs.

l. Arm: Transports discs.

m. Stacker 1: Use stacker 1 as a disc input stacker. Holds up to 50 discs.

n. Stacker 2: Use stacker 2 as a disc input or output stacker. Holds up to about 50 discs.

o. Lock lever: Use this lever to lock or unlock stacker 4. Lock the lever when you use stacker 3.

p. Stacker 3: Use stacker 3 as a disc output stacker. Holds up to about 50 discs.

q. Stacker 4: Use stacker 4 as a disc output stacker. Holds up to about 5 discs.

r. Printer: Prints on label surface of discs.

s. Drive release lever 2: Use this lever to unlock drive 2.

t. Drive release lever 1: Use this lever to unlock drive 1.

Product Information 178

PP-50II

j. Drive: Writes/reads data on the recording surface of discs.

k. Arm: Transports discs.

l. Stacker 1: Use stacker 1 as a disc input stacker. Holds up to 50 discs.

m. Stacker 2: Use stacker 2 as a disc input or output stacker. Holds up to about 50 discs.

n. Stacker 3: Use stacker 3 as a disc output stacker. Holds up to about 20 discs.

o. Printer: Prints on label surface of discs.

Product Information 179

PP-100AP

j. Arm: Transports discs.

k. Stacker 1: Use stacker 1 as a disc input stacker. Holds up to 50 discs.

l. Stacker 2: Use stacker 2 as a disc input or output stacker. Holds up to about 50 discs.

m. Lock lever: Use this lever to lock or unlock stacker 4. Lock the lever when you use stacker 3.

n. Stacker 4: Use stacker 4 as a disc output stacker. Holds up to about 5 discs.

o. Stacker 3: Use stacker 3 as a disc output stacker. Holds up to about 50 discs.

p. Printer: Prints on label surface of discs.

Product Information 180

Control Panel

Note: The PP-50II does not have the Stacker 4 light.

Buttons

Lights

Button Function

Cleaning button Press and hold for 3 seconds to clean the print head.

Indicator light Flashing/On Status

Power light

The power is on.

When only the Power light is on, the product is on

standby for data.

Flashing

Product is being initialized.

When it flashes rapidly, it is shutting down

Busy light

Flashing

Product is processing a job.

Only for the PP-100III/PP-100AP: When the Busy light is

flashing rapidly, a disc is being ejected, so do not pull out

Stacker 4. Discs may be damaged.

Error light

The cover, disc transport system, stacker, drive, or printer

is experiencing an error.

Flashing

The unit is experiencing a problem.

Product Information 181

Note:

The Stacker light flashes when the input stacker is empty; however. the beginning of the light flashing

may not match the exact time that the stacker becomes empty.

For details on error status, see the following instructions.

& See “Error Indicators” on page 146.

Ink light

The ink cartridge has reached its replacement time, the

ink cartridge is not correctly installed, or incorrect ink

cartridge is installed.

For information on replacing ink cartridges, see

“Replacing an Ink Cartridge” on page 128.

Flashing

The ink is low. Obtain a replacement ink cartridge.

Only for the PP-100III/PP-100AP: When all Ink lights flash

rapidly, the maintenance box has reached its

replacement time or is not correctly inserted.

For information on replacing maintenance box, see

“Replacing the Maintenance Box (Only for

PP-100III/PP-100AP)” on page 142.

Stacker light

The stacker is overloaded or full.

Flashing

The stacker is empty or not correctly inserted.

Indicator light Flashing/On Status

Product Information 182

Consumables and Options

To purchase consumables and options, check with the dealer where you purchased your

product or access either of the following urls:

www.epson-europe.com (Europe)

www.epson.com/support/ (United States and Canada)

Epson also offers the specified CD-R, DVD-R, and BD-R discs for all your writing and printing

needs.

Product Product name

Ink cartridge Cyan PJIC1(C)

Light Cyan PJIC2(LC)

Light Magenta PJIC3(LM)

Magenta PJIC4(M)

Yellow PJIC5(Y)

Black PJIC6(K)

Maintenance box (for the PP-100III/PP-100AP) PJMB100

Drive (for the PP-100III) BDE-PR1EP

Product Information 183

Technical Specifications

Discs

Caution:

Writable/printable discs are 12 cm (4.72”) CD/DVD/BD discs. The 80 mm (3.15”) discs are not

supported.

Note:

❏ Since the quality of any particular brand or type of disc may be changed by the manufacturer at

any time, Epson cannot attest to the quality of any brand or type of disc. Always test samples of

disc stock before purchasing large quantities or printing large jobs.

❏ Poor quality discs may reduce print quality and cause disc jams or other problems. If you

encounter problems, switch to a higher grade of disc.

❏ The specified disc is for ink jet printers.Thermal transfer discs are not supported.

❏ The specified disc has a moisture adhesive ink receptor layer on the label surface. If stored stacked,

especially under high humidity and high temperature conditions, discs may adhere to each other.

If an automatic duplication machine is used, please check the disc before using.

❏ Please treat the recording surface (blue green colored side) and printing surface carefully so they

do not have fingerprints, dirt, dust, water, or scratches. Dust and dirt on the recording surface

should be wiped gently with soft dry cloth, commercially available disc cleaner, or ethyl alcohol.

Do not use benzine, thinner, or antistatic material.

CD/DVD/BD:

Notes for handling discs

Notes when using discs

❏ Do not touch recording surface when holding it.

❏ Handle with care so that label surface and recording surface do not have fingerprints, dirt,

dust, water drops, or scratches.

Type CD-R/DVD-R 4.7GB/DVD+R 4.7GB/DVD-R DL 8.5GB/DVD+R DL 8.5GB/

BD-R/BD-R DL

Label side Printable

Glossy labels other than the specified disc type are not supported.

Specified disc CD-R, DVD-R, BD-R

Product Information 184

❏ Do not drop or hit discs.

❏ Do not apply excess force, like pinching with a clip, or bend.

❏ Do not attach an adhesive sticker to the disc. This may result in the disc being unable to

record or play.

❏ Do not use in a place where lots of dirt and dust are present.

❏ If write and print are performed separately, it is recommended to write before printing.

❏ Leaving discs stacked may result in discs sticking to each other.

❏ Let the discs dry naturally after printing. Touching the surface with your hand or splashing

the surface with water right after printing may result in blurriness and stickiness.

❏ Printing is possible only on the printing surface. When printing by hand, use a soft-tipped

writing instrument like a felt pen, and do not use a ballpoint pen. Also, do not erase once

printed.

❏ The recording surface side has a concentric ring projection called the stack ring. Depending

on the disc, projection of the stack ring is small and use of such a disc may cause the disc to

stick before or after printing. It is recommended to check the disc before use.

❏ The specified discs have a moisture-adhesive ink receptor layer on the label surface. If stored

stacked, especially under high humidity and high temperature conditions, discs may adhere

to each other. If an automatic duplication machine is used, please check the disc before

using.

❏ Only for the PP-100III/PP-50II

❏ Do not use with an auto loading mechanism, a drive with a holding mechanism larger

than 33 mm, or an automotive drive. Depending on the condition used, the printing

surfaces may stick.

❏ A published CD/DVD/BD may not be readable on another type of drive or player due to

compatibility.

Notes when storing discs

❏ Do not store in direct sunlight, near heating equipment, or high humidity and temperature.

❏ Do not place where large temperature variance takes place, as condensation may occur.

❏ Do not place an object on top of the disc.

Product Information 185

❏ When storing, keep the disc in its disc case, and avoid letting film or cards touch the printing

surface. These may scratch the printing surface.

❏ Do not store discs in soft cases or bags which may touch the printing surface directly. This

may cause discs to stick; may cause color shading or discoloration.

❏ Avoid storing with part of the printing surface covered, as this may cause smearing or

discoloration.

❏ Making a backup is recommended if the data is important. It is recommended to make

backups periodically if storing for long period of time.

❏ Avoid storing in high temperatures and high humidity, which may result in blurriness and

stickiness of the printing surface.

Printable area

The printable area is the area available for label printing.

The printable area can be set from the Set Inner/Outer Diameter screen of EPSON Total Disc

Maker.

In the Set Inner/Outer Diameter screen, you can select Standard, Wide, or set manually.

The following diagram shows the printable area for Standard and Wide. Printing will be done in

the gray area.

CD/DVD/BD:

12-cm (4.72") CD/DVD/BD (Standard) 12-cm (4.72") CD/DVD/BD (Wide)

Inner diameter Outer diameter Inner diameter Outer diameter

45 mm (1.77") 116 mm (4.57") 25.5 mm (1.00") 116 mm (4.57")

Product Information 186

Caution:

❏ Make sure to set the inner diameter and the outer diameter within the areas shown above.

Printing on sections outside the printable area may damage your CD/DVD/BD drive.

❏ The EPSON Total Disc Maker can be set between an inner diameter of 18 mm and an outer

diameter of 119.4 mm (0.71 to 4.70"). However, printing outside the printable area (45 to

116 mm) may result in sticking, staining of the disc tray, peeling of print, and blurring of

print. It is recommended to check the disc type before using.

❏ When printing outside the printable area (ink absorbing layer) of the disc occurs, the ink

printed outside the printable area does not fix. Check the label of the printable area of the

disc being used before setting.

❏ Precautions for setting the printable area

-Make sure the printable area set does not exceed the printable area of the actual disc being

used.

-Check whether coloration of print made on the rib (stack ring) is not uniform.

-Printing on the rib (stack ring) may cause ink sticking, disc sticking, and ink erasure after

printing.

❏ Measures to be taken when printing outside printable area:

When printing inside the inner diameter results in ink sticking, disc sticking, and ink erasure,

take the following action to avoid that.

-Set Drying Time on the printer driver’s printer settings screen and print. Although

throughput may be reduced, problems will be avoided or reduced, since the disc will be

ejected after a set time.

-Enable Mask Rib Area. If you print from another application, set from the user-defined label

setting in the printer driver. If you print from the Total Disc Maker, set from Set Inner/Outer

Diameter setting.

Note:

When you print on discs with a commercially available software package that supports disc printing,

you have to make the following settings.

Size 124 x 124 mm (4.88 x 4.88")

Type CD/DVD Label, CD/DVD Premium Label, or Epson Specified

CD/DVD Label

Margins on all sides 2 mm (0.08")

Product Information 187

Ink Cartridges

Caution:

❏ Epson recommends the use of genuine Epson ink cartridges. Other products not

manufactured by Epson may cause damage that is not covered by Epson’s warranties, and

under certain circumstances, may cause erratic behavior.

❏ Use the ink cartridge before the expiration date printed on its package.

❏ Do not refill the ink cartridge. Other products not manufactured by Epson may cause

damage that is not covered by Epson's warranties, and under certain circumstances, may

cause erratic behavior.

Note:

❏ The ink cartridges packaged with your product are partly used during initial setup. In order to

produce high-quality printouts, the print head in your product will be fully charged with ink. This

one-off process consumes a quantity of ink, and therefore these cartridges print fewer pages

compared to subsequent ink cartridges.

❏ Do not store ink cartridges in high or freezing temperatures, or in direct sunlight.

❏ To ensure that you receive premium print quality and to help protect your print head, a variable

ink safety reserve remains in the cartridge when your product indicates to replace the cartridge.

The yields quoted for you do not include this reserve.

❏ Cartridge yields vary considerably based on images printed, print settings, disc type, frequency of

use, and temperature. For print quality, a variable amount of ink remains in the cartridge after the

"replace cartridge" indicator comes on. This product ships with full cartridges and part of the ink

from the first cartridges is used for priming its printer. See www.discproducer.epson.com for more

information about cartridges.

❏ Even when Black is selected for Print Mode Setting, all the ink colors are used in an operation

designed to maintain the printing and print head quality.

Color Black, Yellow, Magenta, Light Magenta, Cyan, Light Cyan

Cartridge life Use within 6 months of opening the package.

Temperature Storage:

-20 to 40 °C (-4 to 104 °F)

1 month at 40 °C (104 °F)

Product Information 188

Job Processing

Note:

❏ Job processing speed differs depending on the environment.

❏ Only for the PP-100III/PP-50II: Depending on the disc or the computer used, writing speed may

become slower than the set speed.

PP-100III

PP-50II

Job

processing

speed

Write and

CD 30 discs/hr

When using Epson specified CD-R, drive

speed of 40x, writing 600 MB data, and

Speed/Bidirectional printing.

DVD 15 discs/hr

When using Epson specified DVD-R, drive

speed of 12x, writing 3.8 GB data, and

Speed/Bidirectional printing.

BD 8.5 discs/hr

When using Epson specified BD-R, drive

speed of 8x, writing 23.8 GB data, and

Speed/Bidirectional printing.

Print only Quality/Speed: [2] 65 discs/hr

Bidirectional printing

Quality/Speed: [1] 45 discs/hr

Bidirectional printing

Printing direction Bidirectional, unidirectional

Job processing speed

(Write and print)

CD 15 discs/hr

When using Epson specified CD-R, drive

speed of 40x, writing 600 MB data, and

Speed/Bidirectional printing.

DVD 8 discs/hr

When using Epson specified DVD-R, drive

speed of 12x, writing 3.8 GB data, and

Speed/Bidirectional printing.

BD 3 discs/hr

When using Epson specified BD-R, drive

speed of 6x, writing 23.8 GB data, and

Speed/Bidirectional printing.

Printing direction Bidirectional, unidirectional

Product Information 189

PP-100AP

Number of Products that can be Connected to One Computer

For the PP-50II, you cannot connect more than one product to one computer.

PP-100III

*: Guaranteed number of products that can process jobs published from one connected PC at the same

time.

PP-100AP

*: Guaranteed number of products that can process jobs published from one connected PC at the same

time.

Printing

dpi: number of dots every 25.4 mm (dots per inch)

*: Available for the PP-100AP only.

Job processing speed

(during bidirectional

printing)

Print Mode Setting

(Quality/Speed)

[1]: 50 discs/hr

[2]: 75 discs/hr

[3]: 95 discs/hr

Printing direction Bidirectional, unidirectional

Number of products that can

be connected to one

computer*

Write and print CD 3

DVD/BD 2

Print only 6

Number of products that can

be connected to one

computer*

Printing method On demand inkjet

Head Number of nozzles 180 per color

Resolution Print Mode Setting

(Quality/Speed)

[1]: 1,440 x 1,440 dpi

[2]: 1,440 x 720 dpi

[3]*: 720 x 720 dpi

Product Information 190

Write Speed (Only for PP-100III/PP-50II)

*1: If you select 2.4x for DVD-R/DVD-R DL, write speed will be set to 2x.

*2: If you select 2x for DVD+R/DVD+R DL, write speed will be set to 2.4x.

*3: 8x write speed is possible only when Epson BDs specified for 8x write speed are used.

Note:

Depending on the disc or the computer used, writing speed may become slower than the set speed.

Mechanical

CD-R 40x / 32x / 24x /16x / 10x / 4x

DVD-R 12x / 8x / 6x / 4x / 2.4x*

/ 2x

DVD+R 12x / 8x / 6x / 4x / 2.4x / 2x*

DVD-R DL 8x / 6x / 4x / 2.4x*

/ 2x

DVD+R DL 8x / 6x / 4x / 2.4x/ 2x*

BD-R 8x*

/ 6x / 4x / 2x

BD-R DL 8x*

/ 6x / 4x / 2x

PP-100III PP-50II PP-100AP

Drive Two drives, tray loading type -

Stacker capacity Stackers 1 to 3:

Max. about 50 discs

Stacker 4:

Max. about 5 discs

Stackers 1 and 2:

Max. about 50 discs

Stacker 3:

Max. about 20 discs

Stackers 1 to 3:

Max. about 50 discs

Stacker 4:

Max. about 5 discs

Dimensions Width:

377 mm (14.8 inches)

Depth:

493 mm (19.4 inches)

Height:

348 mm (13.7 inches)

Width:

377 mm (14.8 inches)

Depth:

465 mm (18.3 inches)

Height:

324 mm (12.8 inches)

Width:

377 mm (14.8 inches)

Depth:

489 mm (19.3 inches)

Height:

348 mm (13.7 inches)

Weight

(including the

stackers and ink

cartridges, but not

including the power

cord and discs)

Approx. 24 kg (53 lb) Approx. 21 kg (46 lb) Approx. 22 kg (48.5 lb)

Product Information 191

Electrical

Note:

Check the label on the back of the product for its voltage.

Environmental

*: Without condensation

Interface

PP-100III PP-50II PP-100AP

Input voltage range AC 100 to 240 V

Rated frequency range 50 to 60 Hz

Rated current 1.0 A

Power

consumption

Operating Approx. 52 W Approx. 40 W Approx. 30 W

Standby mode Approx. 27 W Approx. 28 W Approx. 20 W

Temperature Operation:

10 to 35 °C (50 to 95 °F)

Storage:

-20 to 40 °C (-4 to 104 °F)

1 month at 40 °C (104 °F)

Humidity Operation:*

20 to 80% RH

Storage:*

5 to 85% RH

Elevation 2000 m or less

PP-100III PP-50II PP-100AP

Compliance USB 3.0/USB 2.0 USB 2.0

Communication

speed

Super-Speed (5 Gbps)

Hi-Speed (480 Mbps)

Full-Speed (12 Mbps)

Product Information 192

Lifetime

PP-100III

*1: With bidirectional printing

*2: Based on printing 3,000 discs per month

PP-50II

*: With bidirectional printing

PP-100AP

*1: With bidirectional printing

*2: Based on printing 3,000 discs per month

Lifetime 5 years after purchase or until 75,000 discs*

have been

published, whichever is shorter.

Maintenance

parts

Drive

(for one unit)

Whichever is shorter from the following:

❏ Opening and closing of the drive tray: 30,000 times

❏ Write time: 1,000 hours (CD only: 500 hours, DVD only:

500 hours, BD only: 1,000 hours)

❏ Read/write time: 2,000 hours (including comparison)

Maintenance box Replacement is required after printing every 30,000*

discs.

However, this number may be less if head cleaning is

performed more often than necessary.

Auto loader unit Replacement is required after printing every 75,000 discs.

Lifetime 5 years after purchase or until 15,000 discs* have been

published, whichever is shorter.

Lifetime 5 years after purchase or until 100,000 discs*

have been

published, whichever is shorter.

Replacing maintenance parts allows you to print up to

300,000 discs.

Maintenance

parts

Maintenance box Replacement is required after printing every 30,000*

discs.

However, this number may be less if head cleaning is

performed more often than necessary.

Auto loader unit Replacement is required after printing every 100,000 discs.

Mechanical unit Replacement is required after printing every 150,000*

discs.

Epson PP-100III Discproducer CD/DVD/Blu-ray Disc Publisher and Printer

Product's Documents

User's Guide

Specifications

Epson PP-100III Questions and Answers

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