HearLink
Receiver in-the-Ear
Hearing Aids
miniRITE
Instructions for use
Instructions for use
WARNING: People younger than
18 should go to a doctor before
using this.
People younger than 18 years old need
specialized care, and using this without
a medical evaluation may worsen
impairment or disability. A hearing aid
user who is younger than 18 should
have a recent medical evaluation from
a doctor, preferably an ear-nose-throat
doctor (an ENT). Before using this, a
doctor should determine that the use
of a hearing aid is appropriate.
WARNING to Hearing Aid Dispensers:
You should advise a prospective hearing
aid user to consult promptly with a doctor,
preferably an ear specialist such as an
ENT, before dispensing a hearing aid if
you determine through inquiry, actual
observation, or review of any other available
information concerning the prospective user,
that the prospective
user has any of the following conditions:
• Visible deformity of the ear, either
congenital or traumatic
• Fluid, pus, or blood coming out of the ear
within the previous 6 months
• Pain or discomfort in the ear
• History of excessive ear wax or suspicion
that something is in the ear canal
• Dizziness, either recent or long-standing
• Sudden, quickly worsening, or uctuating
hearing loss within the previous 6 months
• Hearing loss or ringing (tinnitus) only
in one ear or a noticeable dierence in
hearing between ears
• Audiometric air-bone gap equal to or
greater than 15 dB at 500 Hz, 1000 Hz, and
2000 Hz
WARNING to Hearing Aid Dispenser,
Outputs over 132 dB SPL:
You should exercise special care in selecting
and tting a hearing aid with a maximum
output that exceeds 132 dB SPL because it
may impair the remaining hearing of the
hearing aid user.
Caution: This is not hearing protection.
You should remove this device if you
experience overly loud sounds, whether
short or long-lasting. If you’re in a loud place,
you should use the right kind of hearing
protection instead of wearing
this device. In general, if you would use
ear plugs in a loud place, you should
remove this device and use ear plugs.
Caution: The sound output should not
be uncomfortable or painful.
You should turn down the volume or
remove the device if the sound output
is uncomfortably loud or painful. If you
consistently need to turn the volume down,
you may need to further adjust your device.
Caution: You may need medical help if
a piece gets stuck in your ear.
If any part of your hearing aid, like the eartip,
gets stuck in your ear, and you
can’t easily remove it with your ngers,
get medical help as soon as possible. You
should not try to use tweezers or cotton
swabs because they can push the part farther
into your ear, injuring your eardrum or ear
canal, possibly seriously.
Note: What you can expect when you start
using a hearing aid
A hearing aid can benet many people with
hearing loss. However, you should know it
will not restore normal hearing, and you
may still have some diculty hearing over
noise. Further, a hearing aid will not prevent
or improve a medical condition that causes
hearing loss.
People who start using hearing aids
sometimes need a few weeks to get used
to them. Similarly, many people nd that
training or counseling can help them get
more out of their devices.
4
If you have hearing loss in both ears, you
might get more out of using hearing aids in
both, especially in situations that make you
tired from listening —for example, noisy
environments.
Note: Tell FDA about any injuries,
malfunctions, or other adverse events.
To report a problem involving your hearing
aid, you should submit Information to FDA as
soon as possible after the problem. FDA calls
them “adverse events,” and they can include:
skin irritation in your ear, injury from the
device (like cuts or scratches, or burns from
an overheated battery), pieces of the device
getting stuck in your ear, suddenly worsening
hearing loss from
using the device, etc.
Instructions for reporting are available at
https://www.fda.gov/Safety/MedWatch, or
call 1-800-FDA-1088. You can also download
a form to mail to FDA.
Note: Hearing loss in people younger than
18
• People younger than 18 should see a
doctor rst, preferably an ear-nose-throat
doctor (an ENT), because they
may have dierent needs than adults.
• The doctor will identify and treat medical
conditions as appropriate.
• The doctor may refer the person to an
audiologist for a separate test, a hearing
aid evaluation.
• The hearing aid evaluation will help the
audiologist select and t the appropriate
hearing aid.
A person younger than 18 years old
with hearing loss should undergo medical
evaluation by a doctor, preferably an ENT,
before buying a hearing aid. The purpose of
a medical evaluation is to identify and treat
medical conditions that may aect hearing
but that a hearing aid won’t treat on its
own.
5
Following the medical evaluation and if
it is appropriate, the doctor will provide a
written statement that the hearing loss
has been medically evaluated and the person
is a candidate for a hearing aid. The doctor
may refer the person to an audiologist for
a hearing aid evaluation, which is dierent
from the medical evaluation and is intended
to identify the appropriate hearing aid.
The audiologist will conduct a hearing
aid evaluation to assess the person’s ability to
hear with and without a hearing aid.
This will enable the audiologist to select and
t a hearing aid for the person’s individual
needs. An audiologist can also provide
evaluation and rehabilitation since, for
people younger than 18, hearing loss may
cause problems in language development
and educational and social growth. An
audiologist is qualied by training and
experience to assist in the evaluation and
rehabilitation of hearing loss in people
younger than 18.
Introduction to this booklet
This booklet guides you on how to use and maintain your new hearing
aids. Ensure you read this booklet carefully, including the Warnings
section. This will help you get the most benet from your hearing aids.
Warnings
Text marked with a warning symbol must be read before using the device.
More information is available on www.hearingsolutions.philips.com
Your hearing care professional has adjusted the hearing aids to meet
your needs. If you have additional questions, contact your hearing care
professional.
A hearing care professional* (hearing aid professional, audiologist, ENT
(ear, nose and throat) doctor, and hearing aid dispenser) is a person who
is appropriately educated and has proven competency in professionally
assessing hearing, selecting, tting, and delivering hearing instruments
and rehabilitation care to persons with hearing loss. The education of
the hearing care professional is in accordance with national or regional
regulations.
*The job title may vary from country to country.
Table of contents
Continues on next page
About
Model overview 10
Intended use 12
Your hearing aid, speaker, and earpiece 14
Getting started
Battery performance 18
Low battery indication 19
Turn hearing aids ON/OFF 20
Identify left and right hearing aids 22
Daily use
Put on hearing aid 23
Cleaning 24
Clean the hearing aid 25
Replace standard earpiece 26
Clean customized earpiece 27
ProWax miniFit filter 28
Replace ProWax miniFit filter 29
Table of contents
Replace ProWax filter 30
Change volume 31
Change program 32
Store your hearing aids 34
Options
Turn Bluetooth® ON/OFF 35
Mute/unmute your hearing aids 36
Use your hearing aids with digital devices 37
Pairing and compatibility 38
Call handling 39
Auracast broadcast 41
Wireless accessories and other options 42
Tinnitus
Tinnitus SoundSupport™ (optional) 44
Guidelines for Tinnitus SoundSupport users 45
Limitation on use time 45
Sound options and volume adjustments 46
Warnings related to tinnitus 48
Warnings
General warnings 50
More info
Water and dust resistant (IP68) 56
Conditions of use 57
Cell phone 58
Technical information 60
International warranty 72
Warranty 73
Your individual hearing aid settings 74
Sound and LED light indicators 77
Troubleshooting 82
Summary of relevant studies 86
Technical Data 88
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About Getting started Daily use Options Tinnitus Warnings More info
About
Model overview
This booklet is valid for the following hearing aid models:
miniRITE
FW 1.4
HearLink 9050 MNR GTIN: (01) 05714464176168 (HER9053)
HearLink 7050 MNR GTIN: (01) 05714464176151 (HER7053)
HearLink 5050 MNR GTIN: (01) 05714464176144 (HER5053)
HearLink 3050 MNR GTIN: (01) 05714464176137 (HER3053)
FW 1.3
HearLink 9050 miniRITE GTIN: (01) 05714464167234 (HER9053)
HearLink 7050 miniRITE GTIN: (01) 05714464167241 (HER7053)
HearLink 5050 miniRITE GTIN: (01) 05714464167258 (HER5053)
HearLink 3050 miniRITE GTIN: (01) 05714464167265 (HER3053)
11
The following speakers are available for the above models:
miniFit Detect speaker 60
miniFit Detect speaker 85
miniFit Detect speaker 100
MicroShell Detect 60
MicroShell Detect 85
MicroShell Detect 100
MicroShell Detect 105
The packaging box contains the following elements:
• Hearing aids
• MultiTool
• Soft cloth
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About Getting started Daily use Options Tinnitus Warnings More info
Intended use
Intended use The hearing aid is intended to amplify and transmit sound to
the ear.
Indications for use Bilateral or unilateral impaired hearing of sensorineural,
conductive, or mixed type ranging from a slight (16dBHL*)
to profound (95dBHL*) degree of hearing loss, with an
individual frequency conguration.
Intended user Person with hearing loss using a hearing aid and their
caregivers. Hearing care professional responsible for adjusting
the hearing aid.
Intended user group Adults and children older than 36months.
Use environment Indoor and outdoor.
Contraindications Not intended for children under 36months. Users of active
implants must pay special attention when using the hearing
aid. For more information read the Warnings section.
Clinical benets The hearing aid is designed to provide better speech
understanding to help ease communication with the aim of
improving quality of life.
* As specied by the American Speech-Language-Hearing Association, asha.org, using pure-tone average
of 0.5, 1 and 2kHz.
13
IMPORTANT NOTICE
The hearing aid amplication is uniquely adjusted and optimized to your
personal hearing capabilities during the hearing aid tting performed by your
hearing care professional.
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About Getting started Daily use Options Tinnitus Warnings More info
Your hearing aid, speaker, and earpiece
Push-button
LED light
Wax lter
Speaker
Microphones
15
Charge pads
Customized speakers
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About Getting started Daily use Options Tinnitus Warnings More info
60 85 100
60
85
100
105
miniFit Detect speakers
The hearing aids use one of the following speakers:
MicroShell Detect
17
The speakers use one of the following earpieces:
Standard earpieces Customized earpieces
LiteTip*
*Can be made of di erent materials
Note
For details on replacing the dome, see the Replace
standard earpieces section.
Power dome
Grip Tip
Available in small and large, left and
right, with or without vent.
OpenBass dome
Bass dome, double vent
*Only as OpenBass dome for miniFit Detect speaker
60
6 mm5 mm* 8 mm 10 mm 12 mm
Dome sizes
MicroMold*
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About Getting started Daily use Options Tinnitus Warnings More info
Getting started
Battery performance
Ensure you fully charge your hearing aids before rst use and charge them
every night. That ensures you start your day with fully charged hearing
aids.
Battery performance varies depending on your individual use and hearing
aid settings. Streaming sound from a TV, mobile phone or connectivity
devices can inuence this performance.
If your hearing aids do not perform for a full day, contact your hearing care
professional.
For instructions on how to use your charger, see the charger’s instructions
for use.
IMPORTANT NOTICE
When charging in high ambient temperatures, your hearing aid may reach up to
45°C (113°F).
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The battery is running low
Three alternate tones
Notify Me
(Optional for select languages)
The battery has run out
Four descending tones
Hearing aid LED light
Continuous fast ORANGE blinks indicate low battery.
Low battery indication
The low battery indication is repeated periodically until the battery runs
out. Your hearing care professional can set your hearing aids to match your
preferences.
After the notication, you have approximately two hours before the
hearing aid runs out of battery. At this point, you may continue to stream
audio for approximately one hour. To extend battery performance, ensure
you stop any audio streaming.
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About Getting started Daily use Options Tinnitus Warnings More info
Turn hearing aids ON/OFF
Your hearing aids can be turned ON or OFF using either the charger or the
push-button.
Charger Push-button Indicator
ON Remove hearing
aids from charger*
Press and hold the
push-button for
two seconds
Hearing aid LED light turns GREEN.
Depending on your hearing aid
settings, you may also hear a start-
up jingle when they are removed
from the charger
OFF Press and hold
the push-button
for approximately
three seconds
Hearing aid LED light turns
ORANGE. Four descending tones
are played
For information regarding tones, see the Sound and LED light indicators section.
* If the charger is disconnected from power or runs out of battery while charging your hearing aids, your hearing aids
may turn OFF to save power. If your hearing aids do not automatically turn ON when removed from the charger, turn
them on manually using the push-button.
21
IMPORTANT NOTICE
Ensure that your charger is powered or that the charger’s built-in battery
is charged when the hearing aid is seated in the charging port. For more
information, see your charger’s instructions for use.
ON/OFF
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About Getting started Daily use Options Tinnitus Warnings More info
Identify left and right hearing aids
It is important to distinguish between the left and the right hearing aid, as
they may be programmed dierently.
Color indicators mark the left and right hearing aids. A RED indicator marks
the RIGHT hearing aid. A BLUE indicator marks the LEFT hearing aid.
Color indicators
23
Put on hearing aid
Ear grip
(optional)
Place the hearing aid
behind your ear.
You should always use
the speaker with an
earpiece attached.
Use only parts
designed for your
hearing aid.
Hold the bend of the
speaker wire between
your thumb and index
nger.
The earpiece should
point towards the
opening of the ear
canal.
Gently push the earpiece
into your ear canal until
the speaker wire sits
close to your head.
If the speaker has an ear
grip, place it in the ear so
it follows the contour of
the ear.
Step 1 Step 2 Step 3
Daily use
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About Getting started Daily use Options Tinnitus Warnings More info
Cleaning
The MultiTool contains a brush and wire loop for cleaning and removing
earwax. If you need a new MultiTool, contact your hearing care
professional.
Brush
Wire loopMagnet
IMPORTANT NOTICE
The MultiTool has a built-in magnet. Keep the MultiTool at least 30centimeters
(1foot) away from credit cards and other magnetically sensitive devices.
25
Clean the hearing aid
When handling the hearing aid, hold it over a soft surface to avoid damage
in case you drop it.
Clean the microphone openings
Use the brush of the MultiTool to carefully brush
debris away from the openings and the surface
around the openings.
Ensure that you do not forcefully squeeze parts of
the MultiTool into the microphone openings. This
may damage the hearing aid.
Keep the charge pads clean to ensure optimal
charging. Clean the charge pads using a dry cloth.
IMPORTANT NOTICE
To clean the hearing aids, use a soft, dry cloth. The hearing aids must never be
washed or immersed in water or other liquids.
Microphone
openings
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About Getting started Daily use Options Tinnitus Warnings More info
Replace standard earpiece
The standard earpiece (dome or Grip Tip) should not be cleaned.
If the earpiece is lled with earwax, replace it with a new one.
Domes or Grip Tips should be replaced at least once a month.
Hold on to the speaker
and pull o the
earpiece.
Insert the speaker
exactly into the middle
of the earpiece to get a
secure t.
Push rmly to ensure
that the earpiece is
securely fastened.
Step 1 Step 2 Step 3
27
ProWax lter
Clean customized earpiece
The customized earpiece should be cleaned
regularly.
The earpiece has a white wax lter* that keeps
earwax and debris from damaging the speaker.
Ensure you replace the lter when clogged, or if
the hearing aid does not sound normal.
Alternatively, contact your hearing care
professional.
Clean the vent by
pressing a vent cleaning
tool through the hole.
Contact your hearing
care professional to get
the appropriate vent
cleaning tool for your
earpiece.
Vent
IMPORTANT NOTICE
If the earpiece is not on the speaker when removed from the ear, the earpiece
may still be in the ear canal. For further instructions, consult your hearing care
professional.
Note
If you use a MicroMold or LiteTip, your hearing care professional must
replace the wax lter in the speaker.
* Not all molds have a wax lter. Filter composition can vary by mold.
For more information contact your hearing care professional.
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About Getting started Daily use Options Tinnitus Warnings More info
IMPORTANT NOTICE
Ensure you always use the same type of wax lter as originally supplied with the
hearing aids. If you are in doubt about the use or replacement of wax lters,
contact your hearing care professional.
ProWax miniFit lter
The speaker has a white wax lter attached
to the end where the earpiece is attached.
The wax lter keeps earwax and debris from
damaging the speaker.
Ensure you replace the lter when clogged, or
if the hearing aid does not sound normal. The
lter should be replaced at least once a month.
Contact your hearing care professional for more
information. Ensure you remove the earpiece
from the speaker before replacing the wax lter.
To do this, see the Replace standard earpiece
section.
ProWax
miniFit lter
29
Replace ProWax miniFit lter
2. Remove 3. Insert
Remove the tool from
the shell. The tool has
two pins: one empty
for removal and one
with the new wax
lter.
Insert the empty pin
into the wax lter in
the speaker and pull
it out.
Insert the new wax lter
using the other pin.
Remove the tool and
throw it out.
1. Tool
New lter
New
lter
Empty
pin
Old lter
Final
New lter
Note
If you use a MicroMold or LiteTip, your hearing care professional must replace the wax lter in the speaker.
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About Getting started Daily use Options Tinnitus Warnings More info
Replace ProWax lter
2. Remove 3. Insert
Remove the tool from
the shell. The tool has
two pins: one empty
for removal and one
with the new wax
lter.
Insert the empty pin
into the wax lter in
the earpiece and pull
it out.
Insert the new wax lter
using the other pin.
Remove the tool and
throw it out.
1. Tool
New
filter
New
filter
New
filter
Old filterEmpty pin
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Change volume
The push-button allows you to adjust the volume. When you increase or
decrease the volume, you hear a beep.
For information regarding your volume settings, see the table General
settings overview for your hearing aid, in the Your individual hearing
aid settings section at the end of this booklet.
MAXIMUM
START-UP
VOLUME
MINIMUM
A short press on the
RIGHT hearing aid
increases the volume
A short press on the
LEFT hearing aid
decreases the volume
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About Getting started Daily use Options Tinnitus Warnings More info
Change program
Your hearing aid can have up to four dierent programs. These are
programmed by your hearing care professional. You will hear one to four
tones when you change program depending on the program.
Press the push-button for approximately two
seconds to switch between programs.
If you have two hearing aids:
The RIGHT hearing aid switches one program
forward, for example program 1 to 2.
The LEFT hearing aid switches one program
backward, for example from program 4 to 3.
33
For information regarding tones, see the Sound and LED light indicators
section.
For information regarding button press times see the table General
settings overview for your hearing aid, in the Your individual hearing
aid settings section at the end of this booklet.
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About Getting started Daily use Options Tinnitus Warnings More info
Store your hearing aids
When you are not using your hearing aids, the charger is the best place to
keep them.
To ensure the longest life of the rechargeable battery in your hearing aids,
do not expose them to excessive heat. For example, do not leave your
hearing aids in the sun in front of a window or in a car, even if they are in
the charger.
Long-term storage
Before you put away or store your hearing aids for a prolonged period of
time (more than three months), ensure you rst fully charge them, and
then turn them OFF. This way the battery can be charged again.
Note
If a stored hearing aid is not charged within a six month period, the rechargeable battery may need to be replaced.
35
Turn Bluetooth® ON/OFF
Bluetooth® can be turned ON/OFF on your hearing aids. When Bluetooth is
turned OFF the hearing aids are still turned ON and functioning. Be aware
that pressing the push-button on one hearing aid turns OFF Bluetooth for
both hearing aids. For information about sounds and lights, see the Sound
and LED light indicators section.
Your hearing aids use Bluetooth technology. They can be used on an
aircraft as hearing aids are exempt from the rules applied to portable
electronic devices on an aircraft.
To activate and deactivate
Press and hold the push-button for
approximately seven seconds.
Four descending tones, a jingle and an
LED light pattern conrm your action.
Options
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About Getting started Daily use Options Tinnitus Warnings More info
Mute/unmute your hearing aids
You can mute and unmute your hearing aids by using the optional app or
select devices. Additionally you can unmute by applying a short press to
the push-button on your hearing aids. For more information, contact your
hearing care professional.
IMPORTANT NOTICE
Do not use the mute function as an OFF button, as the hearing aid is still using
battery power in this mode.
37
* For a list of compatible devices, visit: hearingsolutions.philips.com/compatibility.
Use your hearing aids with digital devices
iPhone, iPad, Mac, and Vision Pro
Your hearing aids are Made for iPhone hearing aids and allow for direct
streaming and hands-free communication from your iPhone
®
, iPad
®
, Mac
®
,
or Vision Pro™.*
Android devices
Your hearing aids support Audio Streaming for Hearing Aids (ASHA) and
Bluetooth® LE Audio for hands-free communication from select Android™
devices*. Your hearing aids also support Auracast™ technology. This
technology allows you to connect to Auracast broadcasts and share audio
with supported devices. For more information see the section Auracast
broadcast.*
HearLink 2 can be used to control your hearing aids from your mobile
device.*
For assistance in using your hearing aids with any of these products,
contact your hearing care professional.
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About Getting started Daily use Options Tinnitus Warnings More info
Pairing and compatibility
For instructions on how to pair your hearing aids with your smart device,
visit:
hearingsolutions.philips.com/support/how-to-faq/
For a list of compatible smart devices, visit:
hearingsolutions.philips.com/compatibility
39
Call handling
You can accept, reject, or end phone calls with the push-buttons on your
hearing aids. You can also use the tap control to answer or end phone calls.
To accept
Use a short press on the push-button to
accept a phone call. A short tone conrms
your action.
To reject
Press and hold the push-button to reject
a phone call. Short, descending tones
conrm your action.
To end
Press and hold the push-button to end
a phone call. Short, descending tones
conrm your action.
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About Getting started Daily use Options Tinnitus Warnings More info
* For a list of compatible mobile devices, visit: hearingsolutions.philips.com/compatibility.
To use the call handling functionality, your hearing aids must be paired
with a compatible mobile device.*
To accept
Double tap on your ear or hearing
aid to accept a phone call. A short
tone conrms your action.
To end
Double tap on your ear or hearing
aid to end a phone call. Short,
descending tones conrm your
action.
41
* For a list of compatible devices, visit: hearingsolutions.philips.com/compatibility
Auracast broadcast
You can end an Auracast stream with the push-buttons on your hearing
aids. To connect to an Auracast broadcast stream, see your TV or mobile
device manual for availability and connection instructions.
To use the Auracast functionality, your hearing aids must be paired with a
compatible device.*
To end an Auracast stream
Press the push-button on your hearing
aid for approximately two seconds.
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About Getting started Daily use Options Tinnitus Warnings More info
Wireless accessories and other options
There is a range of accessories available as an enhancement to your
wireless hearing aids. These enable you to hear and communicate better in
everyday situations.
AudioClip
A device that can be used as
remote microphone and hands-
free headset when paired to your
mobile phone.
TV Adapter
A device that streams sound from
a TV or electronic audio device to
your hearing aids.
Remote Control
A device that lets you change
program, adjust volume, or mute
your hearing aids.
43
EduMic
A device that can be used as a
remote microphone in classrooms,
work environments, public places
(using Telecoil), and other settings.
HearLink 2
An application that gives you
wireless access to your hearing
aids through a mobile device for
control of functionality, and that
allows an update of your hearing
aids remotely. For iPhone, iPad, and
Android devices. Ensure that you
only download HearLink 2 from the
ocial App Store and Google Play
Store.
Telecoil
Telecoil can help you
hear better when using
a phone with a built-in
loop or when in buildings with
teleloop systems such as theaters,
places of worship, or lecture rooms.
This symbol is shown wherever a
teleloop has been installed.
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About Getting started Daily use Options Tinnitus Warnings More info
Tinnitus SoundSupport™ (optional)
Intended use of Tinnitus SoundSupport
Tinnitus SoundSupport is a tool intended to generate sounds to provide
temporary relief for patients suering from tinnitus as part of a tinnitus
management program.
The target population is the adult population over 18 years of age.
Tinnitus SoundSupport is targeted to licensed hearing care professionals
(audiologists, hearing aid specialists, or otolaryngologists) who are familiar
with the evaluation and treatment of tinnitus and hearing loss. Fitting
of Tinnitus SoundSupport must be done by a hearing care professional
participating in a tinnitus management program.
Tinnitus
45
Guidelines for Tinnitus SoundSupport users
Your hearing care professional will be able to oer the appropriate follow-up
care. It is important to follow his/her advice and directions regarding such care.
Limitation on use time
Daily use
The volume levels of Tinnitus SoundSupport can be set to a level which
could lead to permanent hearing damage when used for a prolonged
period of time. Your hearing care professional will advise you of the
maximum amount of time per day you should use Tinnitus SoundSupport.
It should never be used at uncomfortable levels. See the table Tinnitus
SoundSupport: Limitation on use, in the Your individual hearing aid settings
section at the end of this booklet to learn how many hours per day you can
safely use the relief sound in your hearing aid.
Prescription use only
Good health practice requires that a person reporting tinnitus have
a medical evaluation by a licensed ear physician before using a sound
generator. The purpose of such an evaluation is to ensure that any
medically treatable condition that may cause tinnitus is identied and
treated prior to using a sound generator.
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About Getting started Daily use Options Tinnitus Warnings More info
Sound options and volume adjustments
Tinnitus SoundSupport is programmed by your hearing care professional to
match your hearing loss and preferences for tinnitus relief.
Tinnitus SoundSupport programs
The sound generator can be activated in up to four dierent programs.
Mute
If you are in a program for which Tinnitus SoundSupport is activated, the
mute functionality only mutes the environmental sounds, and not the
sound from Tinnitus SoundSupport. For information on how to mute your
hearing aids, see the Mute your hearing aids section.
47
Volume adjustments with Tinnitus SoundSupport
Your hearing care professional can set the volume control for a hearing
aid program for which Tinnitus SoundSupport is activated.
For more information about volume adjustments with Tinnitus
SoundSupport, see the table Tinnitus SoundSupport settings overview
for your hearing aid in the Your individual hearing aid settings section at
the end of this booklet.
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About Getting started Daily use Options Tinnitus Warnings More info
If your hearing care professional has
activated the sound generator Tinnitus
SoundSupport, please pay attention to the
following warnings.
There are some potential concerns
associated with the use of any sound
generated by a tinnitus management device.
Among them are the potential worsening of
tinnitus, and/or a possible change in hearing
thresholds.
Should you experience or notice a change
in hearing or tinnitus, or any dizziness,
nausea, headaches, heart palpitations, or
possible skin irritation at the point of contact
with the device, you should immediately
discontinue use of the device and consult
a medical, audiology, or other hearing care
professional.
As with any device, misuse of the sound
generator feature may cause potentially
harmful eects. Care should be taken to
prevent unauthorized use and to keep the
device out of reach of children and pets.
Maximum wearing time
Always follow the maximum wearing time
per day of the Tinnitus SoundSupport
advised by your hearing care professional.
Prolonged use may lead to worsening of
your tinnitus or of your hearing loss.
Warnings related to tinnitus
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About Getting started Daily use Options Tinnitus Warnings More info
For your personal safety and to ensure
correct usage, you should familiarize yourself
fully with the following general warnings
before using your hearing aids. Consult your
hearing care professional if your hearing
aids exhibit unexpected behavior or you
encounter serious incidents with your
hearing aids. Your hearing care professional
will support you with issue handling and, if
relevant, reporting to the manufacturer and/
or the national authorities.
Note that hearing aids do not restore normal
hearing and do not prevent or improve
hearing impairment resulting from natural
processes such as aging or sickness.
Hearing aids are only a part of hearing
habilitation and may need to be
supplemented by auditory training and
instruction in lipreading.
To achieve the full benet from your hearing
aids, you should use them frequently.
Only charge the hearing aids with a
designated charger. Other chargers risk
destroying the hearing aids and batteries.
This hearing aid is supported by a non-
removable rechargeable lithium-ion battery
cell. Please ensure to charge the hearing
aid and familiarize yourself with the safety
and handling information related to
rechargeable hearing aids.
General warnings
Warnings
51
Usage of hearing aids
Hearing aids should only be used as directed
by your hearing care professional. Misuse
can result in sudden and permanent hearing
loss. Never allow others to wear your
hearing aids. Unauthorized use could cause
permanent damage to their hearing.
Choking hazards of swallowing small parts
Keep all small parts (for example, hearing
aids, earpieces, batteries, etc.) out of reach
and sight of children and others who might
swallow these items. Seek emergency
medical treatment immediately if someone
is choking on small parts or batteries are
swallowed. If a battery, hearing aid or small
part is swallowed, see a doctor immediately
and contact the National Poison Center
at 1-800-222-1222 or National Battery
Ingestion Hotline at 1-800-498-8666.
Keep away from environments with risk of
explosions
Your hearing aids are safe to use under
normal usage conditions. The hearing aid
has not been tested for compliance with
international standards concerning explosive
environments.
Do not use the hearing aid in environments
with danger of explosions such as mines, oil
elds, oxygen rich environments or areas
where ammable anesthetics are handled.
Fatality hazards of swallowing batteries
Never swallow batteries. Doing so can lead
to serious injury or death within hours.
Swallowed batteries can cause burns that
may perforate inner organs. Keep the
batteries out of reach and sight of children
and others who might swallow them.
Batteries have occasionally been mistaken
for pills. Therefore, check your medicine
carefully before swallowing any pills. Seek
emergency medical treatment immediately if
a battery is swallowed.
Continues on next page
52
About Getting started Daily use Options Tinnitus Warnings More info
Risk of placing batteries in ear or nose
Never place batteries in the ear or the nose.
This can lead to permanent damage due to
burns. Contact a doctor immediately if a
battery is placed in the ear or nose.
Never attempt to replace rechargeable
batteries
Do not attempt to open your hearing aids as
it may damage the battery.
Never attempt to replace the battery. If
battery replacement is needed, return your
device to the supplier. The warranty is void if
there are signs of tampering.
Beware of battery leakage
Do not touch your hearing aids if the battery
appears to be leaking as the acids may cause
skin irritation. If you have been in contact
with battery acids, wipe it o using a wet
cloth. If you experience skin irritation, consult
your doctor. In the event of battery leakage
contact your hearing care professional for
further instructions.
Beware of sudden dysfunction
Your hearing aids may stop working without
notice. For example, if they run out of
battery or if the tubing is blocked. Keep this
in mind especially in situations where you
depend on warning sounds (for example
when in trac).
Use with active medical implants
Your hearing aids have been thoroughly
tested and developed for human health
according to international standards for
human exposure (Specic Absorption Ratio
– SAR), induced electromagnetic power and
voltages into the human body.
The exposure values are well below
international accepted safety limits for
SAR, induced electromagnetic power and
voltages into the human body dened in the
standards for human health and coexistence
with active medical implants, such as
pacemakers and heart debrillators.
General warnings
53
If you have an active brain implant, contact
the manufacturer of your implanted device
for information about the use with a hearing
aid.
Accessories with built-in magnets (for
example the Autophone magnet and
the MultiTool) should be kept at least 30
centimeters (12 inches) away from any
implanted medical device. Follow the
guidelines from the manufacturer of your
implanted medical device regarding their use
with magnets.
Use with cochlear implants
If you are using a cochlear implant (CI) on
one ear and a hearing aid on the other ear,
make sure to always keep your CI at least a
1 centimeter (0.4 inches) away from your
hearing aid. The magnetic eld from the CI
may permanently damage the speaker unit
in your hearing aid. Never place the devices
close together on a table (for example, when
cleaning or changing batteries). Do not carry
the CI and the hearing aid together in the
same box.
Detached earpiece in ear canal
Ensure that the earpiece is still connected to
the speaker when removing the hearing aid
from your ear. If the earpiece is not on the
speaker, the earpiece may still be in the ear
canal. Consult your hearing care professional.
Remove hearing aids before certain
medical procedures
Remove your hearing aids before medical
procedures such as X-ray examinations,
CT/MR/PET scans, electrotherapy,
surgery, etc. Your hearing aids may be
damaged if exposed to strong magnetic or
electromagnetic elds.
Continues on next page
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About Getting started Daily use Options Tinnitus Warnings More info
Keep away from extreme heat
Never expose your hearing aids to extreme
heat. For example, do not leave your hearing
aids inside a parked car in the sun.
Never use an external heating device to dry
your hearing aids. For example, do not dry
your hearing aids using a hair dryer or in an
oven such as a microwave.
Keep away from chemicals
Remove your hearing aids before applying
products that contain certain chemicals that
can damage your hearing aids. For example,
cosmetics, hairspray, perfume, aftershave
lotion, suntan lotion and insect repellent.
Allow the products time to dry before
putting on your hearing aids.
Connecting the charger to external
equipment
If you connect your hearing aid charger
using a USB connector other than the one
originally supplied with your charger, the
USB connector must comply with IEC62368-
1 or equivalent safety standards.
Potential side eects
You may produce more earwax when
using hearing aids. In rare cases, the non-
allergenic materials in the product may cause
skin irritation or other side eects. If you
experience any such side eects, consult your
doctor.
General warnings
55
Use of third-party accessories
Only use accessories, cables, or transducers
(for example, microphones) supplied by
the manufacturer. Non-original accessories
may result in reduced electromagnetic
compatibility (EMC) of your hearing aids.
Do not modify hearing aids
Do not make any modications to your
hearing aids not expressly approved by the
manufacturer. This will void the warranty.
Use in elds with electromagnetic
interference
Your hearing aids have been thoroughly
tested for interference according to the most
stringent international standards, including
EN/IEC60601-1-2 and its amendments.
Electromagnetic interference may occur in
the vicinity of equipment that can aect
the performance of your hearing aids such
as mobile phones, Wi-Fi routers or other
equipment with the displayed symbol. If your
hearing aids are aected by interference,
move away from the source.
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About Getting started Daily use Options Tinnitus Warnings More info
Water and dust resistant (IP68)
Your hearing aid is dust tight and
protected against ingress of water, which
means it is designed to be worn in all daily
life situations. Therefore, you do not have
to worry about humidity or getting wet
in the rain. Should your hearing aid come
into contact with water and stop working,
please follow these guidelines.
Before charging the hearing aid, make
sure to wipe o any moisture.
IMPORTANT NOTICE
Do not wear your hearing aid while showering or participating in water
activities. Do not immerse your hearing aid in water or other liquids.
More info
57
Conditions of use
Operating
conditions
Temperature: +5°C to +40°C (41°F to 104°F)
Humidity: 5% to 93% relative humidity, non-condensing
Atmospheric pressure: 700hPa to 1060hPa
Charging
conditions
Temperature: +5°C to +40°C (41°F to 104°F)
Humidity: 5% to 93% relative humidity, non-condensing
Atmospheric pressure: 700hPa to 1060hPa
Transportation and
storage conditions
Temperature and humidity shall not exceed the below limits
during transportation and storage:
Transportation:
Temperature: -20°C to +60°C (-4°F to 140°F)
Humidity: 5% to 93% relative humidity, non-condensing
Atmospheric pressure: 700hPa to 1060hPa
Storage:
Temperature: -20°C to +30°C (-4°F to 86°F)
Humidity: 5% to 93% relative humidity, non-condensing
Atmospheric pressure: 700hPa to 1060hPa
Note
For more information about the charger’s conditions of use, see your charger’s instructions for use.
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About Getting started Daily use Options Tinnitus Warnings More info
Cell phone
Some hearing aid users have reported
a buzzing sound in their hearing aid when
using cell phones, indicating that the
cell phone and hearing aid may not be
compatible.
The ANSI C63.19 standard determines
the prediction of compatibility between
a specic hearing aid and a cell phone,
thus hearing aid compliance is tested
according to this standard. However,
demonstrating compliance according
to this standard cannot guarantee that all
users will be satised.
Whereas all hearing aids have acoustic
coupling, only the larger hearing aids
have the physical space for telecoil
(inductive) coupling.
The hearing aid is compliant with
ANSI C63.19 in both microphone
and telecoil mode.
59
IMPORTANT NOTICE
The performance of individual hearing aids may vary with individual cell
phones. Therefore, ensure you try this hearing aid with your cell phone or, if
you are purchasing a new phone, be sure to try it with your hearing aid prior to
purchase. For additional guidance, please ask your cell phone provider for the
booklet entitled “Hearing Aid Compatibility with Digital Wireless Cell Phones.”
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About Getting started Daily use Options Tinnitus Warnings More info
Technical information
The hearing aid contains the following
two radio technologies:
The hearing aid contains a radio
transceiver using short range magnetic
induction technology operating at
3.84MHz. The magnetic eld strength
of the transmitter is very weak and
always below 15nW (typically below
–15dBμA/m (–4.6dBμA/ft) at 10meters
(33feet) distance).
The hearing aid also contains a radio
transceiver using Bluetooth Low Energy
technology and a proprietary short-range
radio technology, both operating at ISM
band 2.4GHz.
The radio transmitter is low-power and
always below 4.5 mW in radiated power.
Only use your hearing aids in areas where
wireless transmission is permitted.
The hearing aid complies with
international standards concerning
radio transmitters, electromagnetic
compatibility, and human exposure.
The hearing instrument is designed
to operate in public and residential
environments. It has passed the following
applicable emissions and immunity tests:
61
Radiated emissions requirements for a
CISPR11 Group 1 Class B device as stated
in table 2 of IEC60601-1-2.
Radiated emission for communication
devices operating in the ISM 2.4GHz band
as stated in 47CFR Part 15, subpartC, RSS-
247, and EN300328 (only for products
with Bluetooth).
Radiated emission for near eld magnetic
induction communication operating at
3.84MHz as stated in 47CFR Part 15,
subpartC, RSS-210, and EN300 330 (only
for products with NFMI).
RF radiated immunity at a eld level of
10V/m between 80MHz and 2.7GHz as
stated in table 4 of IEC60601-1-2 and,
3V/m between 2.7 and 6.0GHz as stated
in CISPR32.
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About Getting started Daily use Options Tinnitus Warnings More info
RF radiated immunity at a eld level of
up to 28V/m for selected RF wireless
communication bands between 380MHz
and 5.8GHz as stated in table 9 of
IEC60601-1-2.
RF radiated immunity at a eld level of up
to 65A/m for selected proximity magnetic
elds at 30kHz, 134.2kHz and 13.56MHz
as stated in table 11 of IEC60601-1-2
AM1.
RF radiated immunity eld levels at
selected bands stated in IEC60118-13
between 25V/m and 60V/m and, for
proximity-elds from communication
devices held to the ear, stated in
ANSIC63.19.
Immunity to power frequency magnetic
elds at a eld level of 30A/m as stated in
table 4 of IEC60601-1-2 (only for products
with telecoil).
Immunity to ESD levels of +/- 2, 4 and 8kV
conducted discharge and +/- 2, 4, 8 and
15kV air discharge as stated in table 4 of
IEC60601-1-2.
Due to the limited space available on the
hearing aid, relevant approval markings
can be found in this booklet.
Additional information can be found
in the Technical data document on
hearingsolutions.philips.com
63
miniRITE
This device contains a radio module
(AM_AU5_KIT10) with the following
certication ID number:
FCC ID: 2ACAHAU5MNRR
Radio frequency radiation
exposure information
This device complies with FCC RF exposure
limits set forth for an uncontrolled
environment and has
been tested for portable use.
The device must not be co-located or used
in conjunction with any other antenna or
transmitter.
Use of other accessories not veried
by the manufacturer may not ensure
compliance with FCC RF exposure
guidelines.
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About Getting started Daily use Options Tinnitus Warnings More info
Note: This device has been
tested and found to comply
with the limits for a Class B digital device,
pursuant to part 15 of the
FCC Rules. These limits are designed
to provide reasonable protection
against harmful interference in a
residential installation. This device
generates, uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this device
does cause harmful interference to radio
or television reception, which can be
determined by turning the equipment o
and on, the user is encouraged to
try to correct the interference by one
or more of the following measures:
- Reorient or relocate the receiving
antenna.
- Increase the separation distance
between the equipment and receiver.
- Connect the equipment into an outlet
on a circuit dierent from that to which
the receiver is connected.
- Consult the manufacturer or an
experienced radio/TV technician
for help.
Changes or modications not expressly
approved by the party responsible for
compliance could void the user’s authority
to operate the equipment.
65
Waste from electronic
equipment must be
handled according to
local regulations.
The manufacturer declares that this
hearing aid is in compliance with the
essential requirements and other relevant
provisions of Directive 2014/53/EU.
This medical device complies with Medical
Device Regulation (EU) 2017/745.
Declaration of Conformity is available
from the headquarters.
SBO Hearing A/S
Kongebakken 9
DK-2765 Smørum
Denmark
hearingsolutions.philips.com/doc
SBO Hearing A/S
Kongebakken 9
DK-2765 Smørum
Denmark
Should your hearing aid require service or replacement, contact your hearing care
professional for assistance. Many repair needs can be handled on-site at your
local hearing care professional’s oce, and they will arrange for service with the
manufacturer if required. You can also contact us at:
580 Howard Ave., Somerset, NJ 08873.
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About Getting started Daily use Options Tinnitus Warnings More info
Apple, the Apple logo, iPhone, iPad,
Vision Pro, Mac, and the Mac logo are
trademarks of Apple Inc., registered in the
U.S. and other countries. App Store is a
service mark of Apple Inc.
Use of the Made for Apple badge means
that an accessory has been designed
to connect specically to the Apple
product(s) identied in the badge and has
been certied by the developer to meet
Apple performance standards. Apple is
not responsible for the operation of this
device or its compliance with safety and
regulatory standards.
Android, Google Play, and the Google Play
logo are trademarks of Google LLC.
The Bluetooth® word mark and logos
are registered trademarks owned by
Bluetooth SIG, Inc. The Auracast™ word
mark and logos are trademarks owned
by the Bluetooth SIG. Any use of such
marks by Demant is under license. Other
trademarks and trade names are those of
their respective owners.
67
Description of symbols accompanying the product
Warnings
Text marked with a warning symbol must be read before using the device.
Manufacturer
The device is produced by the manufacturer whose name and address are stated next
to the symbol. Indicates the medical device manufacturer, as dened in EU Regulations
2017/745.
CE mark
The device complies with all required EU regulations and directives.
The four-digit number indicates the identication of the notied body.
Electronic waste (WEEE)
Recycle hearing aids, accessories, or batteries according to local regulations.
Hearing aid users can also return electronic waste to their hearing care professional for
disposal. Electronic equipment covered by Directive 2012/19/EU on waste and electrical
equipment (WEEE).
Regulatory Compliance Mark (RCM)
The device complies with electrical safety, EMC and radio spectrum requirements for
devices supplied to the Australian or New Zealand markets.
IP code
Indicates the class of protections against harmful ingress of water and particulate matter
according to EN 60529. IP6X indicates total dust protection. IPX8 indicates the protection
against the eects of continuous immersion in water.
Bluetooth logo
Registered trademark of Bluetooth SIG, Inc. where any use of such requires a license.
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Description of symbols accompanying the product
Auracast
Registered trademark of Bluetooth SIG, Inc. where any use of such requires license.
Made for iPhone/iPad badge
Indicates that the device is compatible with iPhone and iPad.
Mac badge
Indicates that the device is compatible with Mac.
Apple AirPlay badge
The AirPlay button can be used to disconnect and connect hearing aids from a Mac.
Android badge
Indicates that the device is compatible with Android.
Hearing loop
This logo incorporates the universal symbol for hearing assistance.
The “T” signies that a hearing loop is installed.
Radio Frequency (RF) transmitter
Your hearing aid contains an RF transmitter.
GTIN
Global Trade Item Number
A globally unique 14-digit number used to identify medical device products including
medical device software. GTIN in this booklet is related to medical device rmware (FW).
GTIN on regulatory packaging label is related to medical device hardware.
FW
Firmware version used in the device.
69
Description of symbols accompanying the product
Keep dry
Indicates a medical device that needs to be protected from moisture.
Catalog number
Indicates the manufacturer’s catalog number so that the medical device can be
identied.
Serial number
Indicates the manufacturer’s serial number so that a specic medical device can be
identied.
Medical Device
The device is a medical device.
Battery recycling symbol
Li-ion battery recycling symbol.
Temperature limit
Indicates the temperature limits to which the medical device can be safely exposed.
Humidity limitation
Indicates the range of humidity to which the medical device can be safely exposed.
Unique device identier
Indicates a carrier that contains unique device identier information
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Description of symbols accompanying the product
CTN
Commercial Trade Number
REACH Declaration
REACH requires Philips Hearing Solutions to provide chemical content
information for Substances of Very High Concern (SVHC) if they are present above
0.1%of the article weight. Recent information can be found on the website
hearingsolutions.philips.com/REACH.
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International warranty
Your device is covered by an international
warranty issued by the manufacturer.
This international warranty covers
manufacturing and material defects in the
device itself, but not in accessories such
as batteries, tubing, speakers, earpieces,
and lters, etc. Problems arising from
improper/incorrect handling or care,
excessive use, accidents, repairs made
by an unauthorized party, exposure to
corrosive conditions, physical changes
in your ear, damage due to foreign
objects entering the device, or incorrect
adjustments are NOT covered by the
international warranty and may void it.
The above international warranty does
not aect any legal rights that you might
have under applicable national legislation
governing the sale of consumer goods in
the country where you have bought your
device. Your hearing care professional
may also have issued a warranty that goes
beyond the clauses of this international
warranty. Please consult him/her for
further information.
If you need service
Take your device to your hearing care
professional, who may be able to sort
out minor problems and adjustments
immediately. Your hearing care
professional may charge a fee for their
services.
73
Warranty
Certicate
Name of owner: _________________________________________________________________
Hearing care professional: _________________________________________________________
Hearing care professional’s address: ________________________________________________
Hearing care professional’s phone: _________________________________________________
Purchase date: ___________________________________________________________________
Warranty period: ___________________ Month: ______________________________________
Model left: _________________________ Serial no.: ____________________________________
Model right: _______________________ Serial no.: ____________________________________
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About Getting started Daily use Options Tinnitus Warnings More info
Your individual hearing aid settings
To be lled out by your hearing care professional.
Tinnitus SoundSupport: Limitation on use
n
No limitation on use
Program Start-up volume (Tinnitus) Max volume (Tinnitus)
n
1 Max _______ hours per day Max _______ hours per day
n
2 Max _______ hours per day Max _______ hours per day
n
3 Max _______ hours per day Max _______ hours per day
n
4 Max _______ hours per day Max _______ hours per day
75
Tinnitus SoundSupport settings overview for your hearing aid
Left Right
n
Yes
n
No
Tinnitus SoundSupport
n
Yes
n
No
n
A) How to change Tinnitus SoundSupport volume in each ear separately
To increase or decrease the volume (on one hearing aid only), use a short press on
the push-button repeatedly until you reach your desired level.
n
B) How to change Tinnitus SoundSupport volume in both ears
simultaneously
You can use one hearing aid to increase the volume and the other hearing aid to
decrease the volume.
To increase the volume, use a short press on the push-button repeatedly on the
RIGHT hearing aid.
To decrease the volume, use a short press on the push-button repeatedly on the
LEFT hearing aid.
To be lled out by your hearing care professional.
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About Getting started Daily use Options Tinnitus Warnings More info
General settings overview for your hearing aid
Left Right
n
Yes
n
No
Change program
n
Yes
n
No
n
Short press
n
Short press
n
Long press
n
Long press
n
Yes
n
No
Change volume
n
Yes
n
No
Volume control indicators
n
On
n
O
Beeps at min/max volume
n
On
n
O
n
On
n
O
Beeps when changing volume
n
On
n
O
n
On
n
O
Beeps at start-up volume
n
On
n
O
Battery indicators
n
On
n
O
Low battery warning
n
On
n
O
To be lled out by your hearing care professional.
77
Sound and LED light indicators
Dierent sounds and light patterns indicate the hearing aid status. The
dierent indicators are listed on the following pages. For light indicators on
your charger, see the charger’s instructions for use.
Your hearing care professional can set sound and LED light indicators to
match your preferences.
Program
n
Sound
n
LED light* Notify Me
When to use
1 1 tone
n
Yes
n
No
2 2 tones
3 3 tones
4 4 tones
Short GREEN blink
*LED light blinks continuously or is repeated three times with short pauses.
Continues on next page
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ON/OFF Sound LED light LED light comments
ON
n
Jingle
n
Shown once
OFF
n
4 descending tones
n
Volume Sound LED light
Start-up volume
n
2 beeps
n
Minimum/maximum
volume
n
3 beeps
n
Volume up/down
n
1 beep
n
Mute
n
Continuous or repeated
three times
Long GREEN blink Short GREEN blink
Long ORANGE blink Short ORANGE blink
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Continues on next page
Accessories
n
Sound
n
LED light
LED light comments
TV Adapter 2 dierent tones
Continuous or
repeated three times
EduMic 2 dierent tones
AudioClip 2 dierent tones
Bluetooth
n
Sound
n
LED light
Bluetooth OFF
4 descending tones
+ short jingle
Bluetooth ON
4 descending tones
+ short jingle
Only available when
three-time repetition
is selected
Long GREEN blink Short GREEN blink
Long ORANGE blink Short ORANGE blink
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About Getting started Daily use Options Tinnitus Warnings More info
Warnings Sound LED light LED light
comments
Low battery
n
3 alternate
tones
n
Continuously
blinking
n
Notify Me
Battery shut down
4 descending
tones
Microphone cleaning
or service needed
8 beeps repeated
4 times
n
Repeated four
times. See the
Trouble- shooting
section
The hearing aid LED
light does not turn ON
when the hearing aid
is placed in the charger
Turned OFF
See the Trouble-
shooting section
The hearing aid LED
light blinks ORANGE
when the hearing aid
is placed in the charger
Continuously
blinking. See the
Troubleshooting
section.
Long GREEN blink Short GREEN blink
Long ORANGE blink Short ORANGE blink
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Symptom Possible causes Solutions
No sound
Hearing aid is out of power
Charge the hearing aid
Dead battery Contact your hearing care professional
Incompatible receiver Contact your hearing care professional
Clogged earpieces (dome, Grip Tip, or mold)
Clean mold
Replace wax lter, dome, or Grip Tip
Hearing aid microphone muted Unmute the hearing aid microphone
Intermittent or reduced
sound
Clogged sound outlet
Clean mold or replace wax lter, dome, or Grip Tip
Moisture Gently wipe the hearing aid and let it dry
Squealing noise
Hearing aid earpiece incorrectly inserted
Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Service alert voice
notication
Issue detected by hearing aid
Contact your hearing care professional
Beeping
If your hearing aid plays eight beeps, four times consecutively, your
hearing aid may need a microphone service check.
First, try to clean the microphone with the cleaning tool.
If the beep persists, contact your service center.
Pairing issue with
smartphone
Bluetooth connection failed
1) Unpair your hearing aid. 2) On your phone, turn Bluetooth OFF and ON again.
3) Turn the hearing aid OFF and then turn it back ON. 4) Pair your hearing aid again
hearingsolutions.philips.com/support/how-to-faq/
Only one hearing aid is paired
Troubleshooting
83
Symptom Possible causes Solutions
No sound
Hearing aid is out of power
Charge the hearing aid
Dead battery Contact your hearing care professional
Incompatible receiver Contact your hearing care professional
Clogged earpieces (dome, Grip Tip, or mold)
Clean mold
Replace wax lter, dome, or Grip Tip
Hearing aid microphone muted Unmute the hearing aid microphone
Intermittent or reduced
sound
Clogged sound outlet
Clean mold or replace wax lter, dome, or Grip Tip
Moisture Gently wipe the hearing aid and let it dry
Squealing noise
Hearing aid earpiece incorrectly inserted
Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Service alert voice
notication
Issue detected by hearing aid
Contact your hearing care professional
Beeping
If your hearing aid plays eight beeps, four times consecutively, your
hearing aid may need a microphone service check.
First, try to clean the microphone with the cleaning tool.
If the beep persists, contact your service center.
Pairing issue with
smartphone
Bluetooth connection failed
1) Unpair your hearing aid. 2) On your phone, turn Bluetooth OFF and ON again.
3) Turn the hearing aid OFF and then turn it back ON. 4) Pair your hearing aid again
hearingsolutions.philips.com/support/how-to-faq/
Only one hearing aid is paired
Continues on next page
Note
If none of the above solutions work, consult your hearing care professional.
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Troubleshooting
To troubleshoot the charger, see your charger’s instructions for use.
Symptom Possible causes Solutions
Audio problems Connectivity issues with Mac or Vision Pro
1) Open the Control Center on Mac or Vision Pro. 2) Under Sound, click the AirPlay button OFF.
3) Turn your hearing aids OFF, then ON again. 4) In the Control Center under Sound, click the AirPlay
button ON
The hearing aid LED light remains
turned OFF when the hearing aid
is placed in the charger
The charger is turned OFF
Verify that the charger’s power plug is correctly connected or the power bank has enough battery
The hearing aid or charger’s temperature is either too warm
or too cold
Move the charger and hearing aid to a location with a temperature between +5°C and +40°C (+41°F
and +104°F)
Charging is incomplete. The charger has stopped charging to
protect the battery.
Reinsert the hearing aid into the charger. This completes the charging within approximately
15minutes.
The hearing aid is incorrectly seated in the charger Check the charging ports for foreign objects
The hearing aid charge pins are dirty Clean the contacts using a dry cloth
The hearing aid LED light pulses
ORANGE when the hearing aid
is placed in the charger but does
not power ON when removed
from the charger
Battery is very low and insucient to power ON hearing aids
The hearing aids are charging. Ensure you leave the hearing aids in the charger during this process
The hearing aid LED light blinks
ORANGE when the hearing aid is
placed in the charger
System error
Contact your hearing care professional
85
Symptom Possible causes Solutions
Audio problems Connectivity issues with Mac or Vision Pro
1) Open the Control Center on Mac or Vision Pro. 2) Under Sound, click the AirPlay button OFF.
3) Turn your hearing aids OFF, then ON again. 4) In the Control Center under Sound, click the AirPlay
button ON
The hearing aid LED light remains
turned OFF when the hearing aid
is placed in the charger
The charger is turned OFF
Verify that the charger’s power plug is correctly connected or the power bank has enough battery
The hearing aid or charger’s temperature is either too warm
or too cold
Move the charger and hearing aid to a location with a temperature between +5°C and +40°C (+41°F
and +104°F)
Charging is incomplete. The charger has stopped charging to
protect the battery.
Reinsert the hearing aid into the charger. This completes the charging within approximately
15minutes.
The hearing aid is incorrectly seated in the charger Check the charging ports for foreign objects
The hearing aid charge pins are dirty Clean the contacts using a dry cloth
The hearing aid LED light pulses
ORANGE when the hearing aid
is placed in the charger but does
not power ON when removed
from the charger
Battery is very low and insucient to power ON hearing aids
The hearing aids are charging. Ensure you leave the hearing aids in the charger during this process
The hearing aid LED light blinks
ORANGE when the hearing aid is
placed in the charger
System error
Contact your hearing care professional
Note
If none of the above solutions work, consult your hearing care professional.
86
About Getting started Daily use Options Tinnitus Warnings More info
Summary of relevant studies
Clinical evaluations conducted by or
for the manufacturer provide evidence
to support the intended use and
clinical benets outlined in the IFU and
demonstrate regulatory conformity.
Clinical data is collected, assessed, and
analyzed to support the performance of
the hearing aids by validating that they
provide sucient audibility and hearing
loss compensation based on best-practice
prescriptive tting rationales. The clinical
data also demonstrate improved speech
understanding and success with hearing
aids using validated questionnaires and
surveys.
Non-clinical data supporting the overall
performance of the hearing aids includes
software verication, electroacoustic
verication, electrical and mechanical
safety evaluation, electromagnetic
compatibility (EMC) evaluation, and
documentation of radio properties and
performance. Additional information can
be found in section Technical
Information.
88
About Getting started Daily use Options Tinnitus Warnings More info
Measured according to American National Standard ANSI S3.22-2014, IEC 60118-0:2015
and IEC 60318-5:2006
Supply voltage: Lithium-ion
Technical Data miniRITE
0 dB SPL ref. 20 μPa HearLink 9050
HearLink 7050, 5050
& 3050
OSPL90
Peak 109 dB SPL 109 dB SPL
HF Average 105 dB SPL 105 dB SPL
Full-on Gain
Peak 34 dB 34 dB
HF Average 31 dB 31 dB
Reference Test Gain 27 dB 27 dB
Frequency Range <100-8400 Hz <100-7500 Hz
Telecoil output HF Average SPLITS (left/right ear) 87/87 dB SPL 87/87 dB SPL
Total Harmonic
Distortion
500 Hz <2 % <2 %
800 Hz <2 % <2 %
1600 Hz <2 % <2 %
Equivalent Input Noise
Level
(omni/dir) 18/30 dB SPL 18/30 dB SPL
Attack Time 6 ms 6 ms
Release Time 30 ms 30 ms
89
* Expected operating time for rechargeable battery depends on use pattern, active feature set, hearing loss, sound
environment, battery age and use of wireless accessories.
0 dB SPL ref. 20 μPa HearLink 9050
HearLink 7050, 5050
& 3050
Expected operating time* Hours 24 hrs 24 hrs
Latency 8.1 ms 8.1 ms
Maximum Induction Coil
Sensitivity
Measured output at 1 mA/m 60 dB SPL 60 dB SPL
Measured output at 10 mA/m 80 dB SPL 80 dB SPL
Measured output at 31.6
mA/m
90 dB SPL 90 dB SPL
90
About Getting started Daily use Options Tinnitus Warnings More info
Measured according to American National Standard ANSI S3.22-2014, IEC 60118-0:2015
and IEC 60318-5:2006
Supply voltage: Lithium-ion
Technical Data miniRITE
0 dB SPL ref. 20 μPa HearLink 9050
HearLink 7050, 5050
& 3050
OSPL90
Peak 116 dB SPL 116 dB SPL
HF Average 113 dB SPL 113 dB SPL
Full-on Gain
Peak 55 dB 55 dB
HF Average 47 dB 47 dB
Reference Test Gain 36 dB 36 dB
Frequency Range <100-8500 Hz <100-7500 Hz
Telecoil output HF Average SPLITS (left/right ear) 96/96 dB SPL 96/96 dB SPL
Total Harmonic
Distortion
500 Hz < 2 % < 2 %
800 Hz < 2 % < 2 %
1600 Hz < 2 % < 2 %
Equivalent Input Noise
Level
(omni/dir) 19/30 dB SPL 19/30 dB SPL
Attack Time 5 ms 5 ms
Release Time 26 ms 26 ms
91
* Expected operating time for rechargeable battery depends on use pattern, active feature set, hearing loss, sound
environment, battery age and use of wireless accessories.
0 dB SPL ref. 20 μPa HearLink 9050
HearLink 7050, 5050
& 3050
Expected operating time* Hours 24 hrs 24 hrs
Latency 8.1 ms 8.1 ms
Maximum Induction Coil
Sensitivity
Measured output at 1 mA/m 75 dB SPL 75 dB SPL
Measured output at 10 mA/m 95 dB SPL 95 dB SPL
Measured output at 31.6
mA/m
105 dB SPL 105 dB SPL
92
About Getting started Daily use Options Tinnitus Warnings More info
Measured according to American National Standard ANSI S3.22-2014, IEC 60118-0:2015
and IEC 60318-5:2006
Supply voltage: Lithium-ion
Technical Data miniRITE
0 dB SPL ref. 20 μPa HearLink 9050
HearLink 7050, 5050
& 3050
OSPL90
Peak 123 dB SPL 123 dB SPL
HF Average 121 dB SPL 121 dB SPL
Full-on Gain
Peak 59 dB 59 dB
HF Average 57 dB 57 dB
Reference Test Gain 43 dB 43 dB
Frequency Range <100-7100 Hz <100-7100 Hz
Telecoil output HF Average SPLITS (left/right ear) 103/103 dB SPL 103/103 dB SPL
Total Harmonic
Distortion
500 Hz < 2 % < 2 %
800 Hz < 2 % < 2 %
1600 Hz < 2 % < 2 %
Equivalent Input Noise
Level
(omni/dir) 16/29 dB SPL 16/29 dB SPL
Attack Time 13 ms 13 ms
Release Time 19 ms 19 ms
93
* Expected operating time for rechargeable battery depends on use pattern, active feature set, hearing loss, sound
environment, battery age and use of wireless accessories.
0 dB SPL ref. 20 μPa HearLink 9050
HearLink 7050, 5050
& 3050
Expected operating time* Hours 24 hrs 24 hrs
Latency 8.1 ms 8.1 ms
Maximum Induction Coil
Sensitivity
Measured output at 1 mA/m 86 dB SPL 86 dB SPL
Measured output at 10 mA/m 106 dB SPL 106 dB SPL
Measured output at 31.6
mA/m
116 dB SPL 116dB SPL
94
About Getting started Daily use Options Tinnitus Warnings More info
Measured according to American National Standard ANSI S3.22-2014, IEC 60118-0:2015
and IEC 60318-5:2006
Supply voltage: Lithium-ion
Technical Data miniRITE
0 dB SPL ref. 20 μPa HearLink 9050
HearLink 7050, 5050
& 3050
OSPL90
Peak 126 dB SPL 126 dB SPL
HF Average 123 dB SPL 123dB SPL
Full-on Gain
Peak 63 dB 63 dB
HF Average 57 dB 57 dB
Reference Test Gain 45 dB 45 dB
Frequency Range <100-8200 Hz <100-7500 Hz
Telecoil output HF Average SPLITS (left/right ear) 105/105 dB SPL 105/105 dB SPL
Total Harmonic
Distortion
500 Hz < 2 % < 2 %
800 Hz < 2 % < 2 %
1600 Hz < 2 % < 2 %
Equivalent Input Noise
Level
(omni/dir) 17/29 dB SPL 17/29 dB SPL
Attack Time 8 ms 8 ms
Release Time 19 ms 19 ms
95
0 dB SPL ref. 20 μPa HearLink 9050
HearLink 7050, 5050
& 3050
Expected operating time* Hours 24 hrs 24 hrs
Latency 8.1 ms 8.1 ms
Maximum Induction Coil
Sensitivity
Measured output at 1 mA/m 86 dB SPL 86 dB SPL
Measured output at 10 mA/m 106 dB SPL 106 dB SPL
Measured output at 31.6
mA/m
116 dB SPL 116 dB SPL
* Expected operating time for rechargeable battery depends on use pattern, active feature set, hearing loss, sound
environment, battery age and use of wireless accessories.
96
About Getting started Daily use Options Tinnitus Warnings More info
Technical Data
Acoustic input
Magnetic input
miniRITE
HearLink 9050 HearLink 7050, 5050 & 3050
OSPL90 – Output Sound
Pressure Level
Input: 90 dB SPL
Technical setting: A0
100 200 500 1000 2000 5000 10000 Hz
80
90
100
110
dB SPL
100 200 500 1000 2000 5000 10000 Hz
80
90
100
110
dB SPL
Frequency Response
Input:
60 dB SPL (Acoustic)
31.6 mA/m (Magnetic)
Technical setting: N0
100 200 500 1000 2000 5000 10000 Hz
70
80
90
100
dB SPL
100 200 500 1000 2000 5000 10000 Hz
70
80
90
100
dB SPL
Input-Output
Technical Setting: N0
40 50 60 70 80 90 100
70
80
90
100
110
dB SPL
500 Hz
800 Hz
1600 Hz
2000 Hz
40 50 60 70 80 90 100
70
80
90
100
110
dB SPL
500 Hz
800 Hz
1600 Hz
2000 Hz
97
Technical Data
Acoustic input
Magnetic input
miniRITE
HearLink 9050 HearLink 7050, 5050 & 3050
OSPL90 – Output Sound
Pressure Level
Input: 90 dB SPL
Technical setting: A0
100 200 500 1000 2000 5000 10000 Hz
90
100
110
120
dB SPL
100 200 500 1000 2000 5000 10000 Hz
90
100
110
120
dB SPL
Frequency Response
Input:
60 dB SPL (Acoustic)
31.6 mA/m (Magnetic)
Technical setting: N0
100 200 500 1000 2000 5000 10000 Hz
80
90
100
110
dB SPL
100 200 500 1000 2000 5000 10000 Hz
80
90
100
110
dB SPL
Input-Output
Technical Setting: N0
40 50 60 70 80 90 100
70
80
90
100
110
dB SPL
500 Hz
800 Hz
1600 Hz
2000 Hz
40 50 60 70 80 90 100
70
80
90
100
110
dB SPL
500 Hz
800 Hz
1600 Hz
2000 Hz
98
About Getting started Daily use Options Tinnitus Warnings More info
Technical Data
Acoustic input
Magnetic input
miniRITE
HearLink 9050 HearLink 7050, 5050 & 3050
OSPL90 – Output Sound
Pressure Level
Input: 90 dB SPL
Technical setting: A0
100 200 500 1000 2000 5000 10000 Hz
100
110
120
130
dB SPL
100 200 500 1000 2000 5000 10000 Hz
100
110
120
130
dB SPL
Frequency Response
Input:
60 dB SPL (Acoustic)
31.6 mA/m (Magnetic)
Technical setting: N0
100 200 500 1000 2000 5000 10000 Hz
90
100
110
120
dB SPL
100 200 500 1000 2000 5000 10000 Hz
90
100
110
120
dB SPL
Input-Output
Technical Setting: N0
40 50 60 70 80 90 100
80
90
100
110
120
dB SPL
500 Hz
800 Hz
1600 Hz
2000 Hz
40 50 60 70 80 90 100
80
90
100
110
120
dB SPL
500 Hz
800 Hz
1600 Hz
2000 Hz
99
Technical Data
Acoustic input
Magnetic input
miniRITE
HearLink 9050 HearLink 7050, 5050 & 3050
OSPL90 – Output Sound
Pressure Level
Input: 90 dB SPL
Technical setting: A0
100 200 500 1000 2000 5000 10000 Hz
100
110
120
130
dB SPL
100 200 500 1000 2000 5000 10000 Hz
100
110
120
130
dB SPL
Frequency Response
Input:
60 dB SPL (Acoustic)
31.6 mA/m (Magnetic)
Technical setting: N0
100 200 500 1000 2000 5000 10000 Hz
90
100
110
120
dB SPL
100 200 500 1000 2000 5000 10000 Hz
90
100
110
120
dB SPL
Input-Output
Technical Setting: N0
40 50 60 70 80 90 100
80
90
100
110
120
dB SPL
500 Hz
800 Hz
1600 Hz
2000 Hz
40 50 60 70 80 90 100
80
90
100
110
120
dB SPL
500 Hz
800 Hz
1600 Hz
2000 Hz
297716US | 2026.02.18 | v1
< 15 mm >
< >
8,15 mm
< >
9.0 mm
< 21 mm >
Placeholder
for FSC logo
297716US | 2026.02.18 | v1
hearingsolutions.philips.com
0000297716000001
Philips and the Philips Shield Emblem are registered trademarks
ofKoninklijke Philips N.V. and are used under license. This product
hasbeen manufactured by or for and is sold under the responsibility
ofSBO Hearing A/S, and SBO Hearing A/S is the warrantor in
relation tothis product.
297716US | 2026.02.18 | v1
