Contents
Guide to This Manual
Introduction to the Manuals...................7
Important Safety Instructions (paper manual). . . . 7
Start Here (paper manual)..................7
User's Guide (digital manual)................7
Information on the Latest Manuals............7
Searching for Information.................... 7
Printing Only the Pages You Need.............. 8
About is Manual......................... 9
Marks and Symbols.......................9
Notes on Screenshots and Illustrations.........9
Operating System References...............10
Trademarks..............................10
Copyright...............................11
Important Instructions
Safety Instructions.........................13
Safety Instructions for Ink................. 13
Printer Advisories and Warnings.............. 14
Advisories and Warnings for Setting Up the
Printer................................14
Advisories and Warnings for Using the Printer. . 14
Advisories and Warnings for Using the LCD
Screen................................15
Advisories and Warnings for Connecting to
the Internet............................15
Advisories and Warnings for Using the
Printer with a Wireless Connection...........15
Advisories and Warnings for Transporting or
Storing the Printer.......................15
Notes on the Administrator Password.........15
Protecting Your Personal Information...........17
Part Names and Functions
Front...................................19
Inside..................................20
Rear...................................21
Guide to the Control Panel
Control Panel............................ 24
Home Screen
Conguration
..................25
Guide to the Network Icons..................26
Entering Characters........................26
Loading Paper
Paper Handling Precautions..................29
Paper Size and Type Settings..................30
List of Paper Types.......................30
Loading Paper............................32
Loading Paper in the Rear Paper Feeder....... 32
Loading Various Paper......................34
Loading Envelopes.......................34
Loading Pre-punched Paper................34
Loading Long Papers.....................35
Placing Originals
Placing Originals on the ADF.................37
Placing Originals on the Scanner Glass. . . . . . . . . . 38
Printing
Printing Documents........................41
Printing from a Computer................. 41
Printing Documents from Mobile Devices......56
Printing on Envelopes...................... 58
Printing on Envelopes from a Computer
(Windows)............................ 58
Printing on Envelopes from a Computer
(Mac OS)..............................58
Printing Web Pages........................ 58
Printing Web Pages from a Computer.........58
Printing Web Pages from Mobile Devices...... 59
Printing Using a Cloud Service................59
Copying
Available Copying Methods..................62
Copying Originals.......................62
Copying by Enlarging or Reducing...........63
Copying Multiple Originals onto One Sheet. . . . .63
Copying ID card........................ 65
Copying Without Margins.................66
Menu Options for Copying...................66
e number of copies:.................... 66
Color Mode:........................... 66
More Menu Options for Copying.............. 66
Density:...............................66
Paper Setting:.......................... 67
Reduce/Enlarge:.........................67
2
Original Size:...........................67
Multi-Page:............................67
Quality:...............................67
ID Card Copy:..........................67
Borderless Copy:........................67
Clear All Settings:....................... 67
Scanning
Basic Information on Scanning................69
What is a "Scan"?........................69
Scanning Uses..........................69
Available Scanning Methods................69
Recommended File Formats................72
Recommended Resolutions................ 72
Scanning Originals to a Computer............. 73
Scanning from the Control Panel............ 73
Scanning from a Computer.................74
Scanning Using WSD.......................75
Scanning Using Mopria Scan.................76
Scanning Originals to a Mobile Device..........76
Advanced Scanning........................76
Scanning Multiple Photos at the Same Time. . . . 76
Faxing
Before Using Fax Features....................79
Connecting the Printer to a Phone Line........79
Preparing the Printer to Send and Receive Faxes. 82
Conguring the Printer's Fax Features.........84
Making Contacts Available.................87
Overview of this Printer's Fax Features..........90
Sending Faxes..........................90
Receiving Faxes.........................91
PC-FAX Send/Receive (Windows/Mac OS). . . . . 91
Various Fax Reports......................92
Security when Sending and Receiving Faxes. . . . 92
Other Useful Features.....................92
Sending Faxes Using the Printer...............93
Selecting Recipients......................93
Various Ways of Sending Faxes..............94
Receiving Faxes on the Printer................96
Receiving Incoming Faxes................. 97
Receiving Faxes by Making a Phone Call.......98
Menu Options for Faxing....................99
Contacts:..............................99
Recent:............................... 99
Menu:................................99
Using Other Faxing Features.................101
Printing Fax Report Manually..............101
Sending a Fax from a Computer..............102
Sending Documents Created Using an
Application (Windows).................. 102
Sending Documents Created Using an
Application (Mac OS)....................104
Receiving Faxes on a Computer...............106
Checking for New Faxes (Windows).........106
Checking for New Faxes (Mac OS).......... 107
Canceling the Feature that Saves Incoming
Faxes to the Computer...................108
Maintaining the Printer
Checking the Ink Levels....................110
Reset the Ink Level........................110
Improving Print, Copy, Scan, and Fax Quality. . . . 111
Adjusting the Print Quality................111
Checking and Cleaning the Print Head.......112
Running Power Cleaning.................114
Running Power Ink Flushing...............115
Preventing nozzle clogging................116
Aligning the Print Head..................116
Cleaning the Paper Path for Ink Smears.......116
Cleaning the Scanner Glass................117
Cleaning the ADF...................... 117
Cleaning the Printer.......................120
Cleaning Spilled ink.......................121
In These Situations
When Replacing a Computer................ 123
Saving Power............................123
Disabling your Wi-Fi Connection...........123
Checking the Total Number of Pages Fed
rough
the Printer.......................124
Installing the Applications Separately.......... 124
Checking if a genuine Epson printer driver is
installed - Windows.....................125
Checking if a genuine Epson printer driver is
installed - Mac OS......................127
Resetting the Network Connection............127
Adjusting Settings When Connecting to a
Computer............................127
Adjusting Settings When Connecting to a
Mobile Device.........................128
Conguring Wi-Fi Settings from the Control
Panel................................129
Checking the Printer's Network Connection
Status (Network Connection Report).........132
3
Messages and Solutions on the Network
Connection Report......................133
Connecting a Device and Printer Directly (Wi-
Fi Direct)...............................139
About Wi-Fi Direct..................... 139
Connecting to Devices using Wi-Fi Direct. . . . . 139
Disconnecting Wi-Fi Direct (Simple AP)
Connection...........................140
Changing Wi-Fi Direct (Simple AP) Settings. . . 141
Adding or Changing the Printer's Connection. . . . 142
To Set Up a Printer on Multiple Computers. . . . 142
Changing the Connection from Wi-Fi to USB. . 143
Changing the Network Connection from Wi-
Fi to Ethernet..........................144
Setting a Static IP Address for the Printer. . . . . 144
Enabling Energy Ecient Ethernet..........145
Transporting and Storing the Printer...........145
Solving Problems
Cannot Print, Copy, Scan, or Fax..............151
Problem Solving........................151
e Application or Printer Driver do not
Work Properly.........................152
e Printer Cannot Connect to the Network. . . 156
Cannot Send or Receive Faxes..............160
Paper Does Not Feed Properly. . . . . . . . . . . . . 165
Printing, Copying, Scanning, and Faxing
Quality is Poor...........................169
Print Quality is Poor.....................169
Copy Quality is Poor.................... 179
Scanned Image Problems.................185
e Quality of the Sent Fax is Poor..........188
Received Fax Quality is Poor...............190
Cannot Select Paper Type or Paper Source in
Printer Driver........................... 191
A genuine Epson printer driver has not been
installed..............................191
An Error Code is Displayed on the LCD Screen. . . 191
Paper Gets Jammed.......................193
Removing Jammed Paper.................193
Removing Jammed Paper from the ADF......196
Preventing Paper Jams...................198
It is Time to Rell the Ink...................199
Ink Bottle Handling Precautions............199
Relling the Ink Tanks...................200
It is Time to Replace the Maintenance Box. . . . . . .205
Maintenance Box Handling Precautions. . . . . . 205
Replacing a Maintenance Box..............205
Cannot Operate the Printer as Expected........210
e Printer Does Not Turn On or O........210
Operations are Slow.....................212
LCD Screen Gets Dark...................213
e Printer Is Loud..................... 213
e Date and Time Are Incorrect...........214
e Root Certicate Needs to be Updated. . . . . 214
Cannot Perform Manual 2-sided Printing
(Windows)............................214
e Print Settings Menu is Not Displayed
(Mac OS).............................214
A Message Prompting You to Reset the Ink
Level is Displayed Even Aer Relling the Ink. . 215
e Ink Level Display does not Change Even
Aer Relling the Ink....................215
If you cannot clear a paper jam or paper out error. 215
Cannot Solve Problem.....................219
Cannot Solve Printing or Copying Problems. . . 220
Product Information
Paper Information........................222
Available Paper and Capacities.............222
Unavailable Paper Types..................227
Consumable Products Information............227
Ink Bottle Codes....................... 227
Maintenance Box Code...................229
Soware Information......................229
Application for Printing from a Computer
(Windows Printer Driver).................230
Application for Printing from a Computer
(Mac OS Printer Driver)..................231
Application for Controlling the Scanner
(Epson Scan 2).........................231
Application for
Conguring
Fax Operations
and Sending Faxes (FAX Utility)............231
Application for Sending Faxes (PC-FAX Driver) 232
Application for Conguring Printer
Operations (Web Cong).................232
Application for Updating
Soware
and
Firmware (Epson
Soware
Updater).........233
Settings Menu List........................234
Printer Setup..........................234
Network Settings.......................238
Epson Connect Services..................239
Contacts Manager...................... 240
Fax Settings...........................240
Print Status Sheet.......................246
Print Counter..........................246
Customer Research..................... 246
Restore Default Settings..................246
Firmware Update.......................247
4
Product Specications..................... 247
Printer Specications....................247
Scanner Specications...................249
ADF Specications......................249
Fax Specications.......................249
Interface Specications...................250
Network
Specications
...................250
Supported ird Party Services.............252
Dimensions...........................253
Electrical Specications.................. 254
Environmental
Specications
..............255
System Requirements....................255
Regulatory Information....................256
Standards and Approvals................. 256
Restrictions on Copying..................259
Where to Get Help
Technical Support Web Site..................262
Contacting Epson Support..................262
Before Contacting Epson.................262
Help for Users in the U.S. and Canada........262
Help for Users in Europe..................263
Help For Users in Middle East, Turkey,
Africa, Central and West Asia..............263
Help for Users in Taiwan..................263
Help for Users in Australia................264
Help for Users in New Zealand.............264
Help for Users in Singapore............... 265
Help for Users in
ailand
................ 265
Help for Users in Vietnam................ 266
Help for Users in Indonesia................266
Help for Users in Hong Kong..............266
Help for Users in Malaysia................ 267
Help for Users in India...................267
Help for Users in the Philippines............268
5
Guide to This Manual
Introduction to the Manuals...........................................7
Searching for Information.............................................7
Printing Only the Pages You Need.......................................8
About is Manual..................................................9
Trademarks...................................................... 10
Copyright........................................................11
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, check the various types
of help information available from the printer itself or from the Epson soware applications. e availability of
manuals varies by location.
Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
User's Guide (digital manual)
is manual. Available as a PDF and Web manual. Provides detailed information and instructions on
using the printer and solving problems.
is manual is used for the ET-4900 Series/L5390 Series and ET-2900 Series/ET-2920 Series/L3360
Series. e following features are only available for the ET-4900 Series/L5390 Series.
O Faxing
O ADF (Automatic Document Feeder)
O Ethernet connection
Information on the Latest Manuals
U.S. and Canada
To view the latest manuals, visit https://support.epson.com and search for your product.
Other Regions
O Paper manual
Visit the Epson Europe support website at https://www.epson.eu/support, or the Epson worldwide
support website at
https://support.epson.net/
.
O Digital manual
Visit the following website, enter the product name, and then go to Support.
https://epson.sn
Searching for Information
e
PDF manual allows you to search for information you are looking for by keyword, or jump directly to
specic
sections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader on your computer.
Guide to This Manual
>
Searching for Information
7
Searching by keyword
Click Menu > Search > Advanced Search. Enter the keyword (text) for information you want to nd in the search
window, and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
O Windows: Hold down Alt. and then press ←.
O Mac OS: Hold down the command key, and then press ←.
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
O To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
Guide to This Manual
>
Printing Only the Pages You Need
8
O To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is
section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
& Links to related sections.
Provides Web Video Manuals of the operating instructions. See the related information link.
Notes on Screenshots and Illustrations
O Screenshots of the printer driver are from Windows 11 or macOS High Sierra (10.13).
e
content displayed on
the screens varies depending on the model, situation, and region.
O Illustrations used in this manual are examples only. Although there may be slight dierences depending on the
model, the instructions are the same.
Guide to This Manual
>
About This Manual
>
Notes on Screenshots and Illustrations
9
O Some of the menu items on the LCD screen vary depending on the model, settings, and region.
O You can read any QR codes in this guide with a QR code reader app.
Operating System References
Windows
In this manual, terms such as "Windows 11", "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows
Server 2025", "Windows Server 2022", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012
R2", "Windows Server 2012", "Windows Server 2008 R2", and "Windows Server 2008" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
O Microso
®
Windows
®
11 operating system
O
Microso
®
Windows
®
10 operating system
O Microso
®
Windows
®
8.1 operating system
O Microso
®
Windows
®
8 operating system
O Microso
®
Windows
®
7 operating system
O Microso
®
Windows Server
®
2025 operating system
O Microso
®
Windows Server
®
2022 operating system
O Microso
®
Windows Server
®
2019 operating system
O Microso
®
Windows Server
®
2016 operating system
O
Microso
®
Windows Server
®
2012 R2 operating system
O Microso
®
Windows Server
®
2012 operating system
O Microso
®
Windows Server
®
2008 R2 operating system
O
Microso
®
Windows Server
®
2008 operating system
Mac OS
In this manual, "Mac OS" is used to refer to Mac OS X 10.9.5 or later as well as macOS 10.12 or later.
Trademarks
O Microso, Excel, Microso Edge, Windows and Windows Server are trademarks of the Microso group of
companies.
O Apple, Mac, macOS, OS X, Bonjour, Safari, AirPrint, iPad, iPhone, and iPod touch are trademarks of Apple Inc.,
registered in the U.S. and other countries.
O Use of the Works with Apple badge means that an accessory has been designed to work specically with
the technology identied in the badge and has been certied by the developer to meet Apple performance
standards.
O
e
Mopria™ word mark and the Mopria™ Logo are registered and/or unregistered trademarks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
O IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
O Chrome, ChromeOS, Chromebook, Google Play and Android are trademarks of Google LLC.
Guide to This Manual
>
Trademarks
10
O Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe in the United States
and/or other countries.
O QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
O Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
O Wi-Fi
®
and Wi-Fi Direct
®
are registered trademarks of Wi-Fi Alliance
®
. Wi-Fi Protected Setup™, WPA™,
WPA2™ and WPA3™ are trademarks of Wi-Fi Alliance
®
.
O General Notice: All other trademarks are the property of their respective owners and used for identication
purposes only.
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission
of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties
for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized
modications,
repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use
of any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2025-2026 Seiko Epson Corporation
e
contents of this manual and the
specications
of this product are subject to change without notice.
Guide to This Manual
>
Copyright
11
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
O Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
https://support.epson.net/symbols/
O Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
O If the power cord that comes with your printer has a grounding pin, connect the printer to a grounded outlet.
Failure to follow this instruction may result in
re
or electric shock.
O Be sure your power cord meets the relevant local safety standard.
O Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specically explained in the printer's manuals.
O Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e
power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
O Place the printer near a wall outlet where the plug can be easily unplugged.
O Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
O Take care not to spill liquid on the printer and not to handle the printer with wet hands.
O Keep the printer at least 22 cm (8.7 in.) away from cardiac pacemakers. Radio waves from this printer may
adversely aect the operation of cardiac pacemakers.
O If the LCD screen is damaged, in the U.S. and Canada, contact Epson support. In other regions, contact your
dealer. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid
crystal solution gets into your eyes,
ush
them immediately with water. If discomfort or vision problems remain
aer
a thorough
ushing,
see a doctor immediately.
O Avoid using a telephone during an electrical storm. ere may be a remote risk of electric shock from lightning.
O Do not use a telephone to report a gas leak in the vicinity of the leak.
Safety Instructions for Ink
O Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink
bottle caps.
O If ink gets on your skin, wash the area thoroughly with soap and water.
O If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough
ushing,
see a doctor immediately.
O If ink gets into your mouth, see a doctor right away.
O Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin.
O Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
O Keep ink bottles and maintenance box out of the reach of children. Do not drink the ink.
Important Instructions
>
Safety Instructions
>
Safety Instructions for Ink
13
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
O Do not block or cover the vents and openings in the printer.
O Use only the type of power source indicated on the printer's label.
O Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
O Avoid electrical outlets controlled by wall switches or automatic timers.
O Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
O e power cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects
on top of the power cords and do not allow the power cords to be stepped on or run over. Be particularly careful
to keep all the power cords straight at the ends.
O If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
O If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
O When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
O Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
O Allow space above the printer so that you can fully raise the document cover.
O Leave enough space in front of the printer for the paper to be fully ejected.
O Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
O Do not insert objects through the slots in the printer.
O Do not put your hand inside the printer during printing.
O Do not touch the white at cable or ink tubes inside the printer.
O Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
O Do not move the print head by hand; otherwise, you may damage the printer.
O Be careful not to trap your ngers when closing the scanner unit.
O Do not press too hard on the scanner glass when placing originals.
Important Instructions
>
Printer Advisories and Warnings
>
Advisories and Warnings for Using the Printer
14
O Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink
tank to the upper line while the printer is not operating. To display the correct ink level estimate, reset the ink
level
aer
lling
the tank.
O Always turn the printer o using the
P
button. Do not unplug the printer or turn o the power at the outlet
until the
P
light stops ashing.
O If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Advisories and Warnings for Using the LCD Screen
O e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. ese conditions are normal and do not indicate that it is damaged in any way.
O Only use a dry,
so
cloth for cleaning. Do not use liquid or chemical cleaners.
O e exterior cover of the LCD screen could break if it receives a heavy impact. If the screen's surface chips or
cracks, contact Epson support (U.S. and Canada) or your dealer (other regions), and do not touch or attempt to
remove the broken pieces.
Advisories and Warnings for Connecting to the Internet
Do not connect this product to the Internet directly. Connect it to a network protected by a router or rewall.
Advisories and Warnings for Using the Printer with a Wireless
Connection
O Radio waves from this printer may negatively
aect
the operation of medical electronic equipment, causing it
to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions
from the authorized personnel representing the medical facilities, and follow all posted warnings and directions
on the medical equipment.
O Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Advisories and Warnings for Transporting or Storing the Printer
O When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
O Before transporting the printer, make sure that the print head is in the home (far right) position.
Notes on the Administrator Password
is
printer allows you to set an administrator password to prevent unauthorized access or changes to its settings
when the product is connected to a network.
Important Instructions
>
Printer Advisories and Warnings
>
Notes on the Administrator Password
15
Default Value of the Administrator Password
e default value of the administrator password is printed on a label on the product, such as one of the labels
shown below.
If both labels (1) and (2) are attached, the value next to PASSWORD written on the label in (1) is the default value.
In this example, the default value is 03212791.
Note:
As the label (1) may be attached in a location that is dicult to see, check the information in the link to conrm the location.
https://support.epson.net/manu/adminpw/index.html
If you cannot nd the label (1), the serial number printed on the label in (2) is the default value. In this example,
the default value is X3B8153559.
Changing the Administrator Password
For security reasons, we recommend changing the default password.
It can be changed from Web Cong. When changing the password, make sure the new password has at least 8
single-byte alphanumerical characters and symbols.
Related Information
& “Running Web Cong on a Web Browser” on page 233
Operations that Require You to Enter the Administrator Password
If you are prompted to enter the administrator password when performing the following operations, enter the
administrator password set on the printer.
O When updating the rmware of the printer from a computer or mobile device
O When logging on to the advanced settings of Web
Cong
O When adjusting settings using an application, such as Fax Utility, that can change the printer's settings
Initializing the Administrator Password
You can return the administrator password to its default setting by initializing the network settings.
Related Information
& “Restore Default Settings” on page 246
Important Instructions
>
Printer Advisories and Warnings
>
Notes on the Administrator Password
16
Protecting Your Personal Information
When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's
memory by selecting More > Settings > Restore Default Settings > Clear All Data and Settings on the control
panel.
Important Instructions
>
Protecting Your Personal Information
17
Front
ET-4900 Series/L5390 Series
A
Scanner unit Scans placed originals. Open to remove jammed paper. This unit should
usually be kept closed.
B
ADF (Automatic Document
Feeder)
Holds multiple originals.
C
ADF cover Open when removing jammed originals in the ADF.
D
ADF input tray Feeds originals automatically.
E
ADF edge guide Slide to the edges of the originals so that they feed straight into the printer.
F
ADF document support Supports originals.
G
ADF output tray Holds originals ejected from the ADF.
A
Rear paper feeder Loads paper.
B
Paper support Supports loaded paper.
C
Edge guides Slide to the edges of the paper so that it feeds straight into the printer.
D
Control panel Indicates the printer's status and allows you to select settings.
E
Output tray Holds the ejected paper.
Part Names and Functions
>
Front
19
ET-2900 Series/ET-2920 Series/L3360 Series
A
Rear paper feeder Loads paper.
B
Paper support Supports loaded paper.
C
Edge guides Slide to the edges of the paper so that it feeds straight into the printer.
D
Control panel Indicates the printer's status and allows you to select settings.
E
Output tray Holds the ejected paper.
F
Scanner unit Scans placed originals. Open to remove jammed paper. This unit should
usually be kept closed.
Inside
A
Document cover Blocks external light while scanning.
B
Scanner glass Place the originals.
Part Names and Functions
>
Inside
20
A
Ink tank cap Open to rell the ink tank.
B
Ink reservoir tank (Ink tank) Supplies ink to the print head.
C
Maintenance box cover Open when replacing the maintenance box. The maintenance box is a
container that collects a very small amount of surplus ink during cleaning
or printing.
D
Scanner unit support Supports the scanner unit when the scanner unit is opened.
E
Print head Ink is ejected from the print head nozzles underneath.
Rear
A
LAN port
*
Connect a LAN cable.
B
USB port Connect a USB cable to connect with a computer.
C
AC inlet Connect the power cord.
D
EXT. port
*
Connect external phone devices.
E
LINE port
*
Connect a phone line.
Part Names and Functions
>
Rear
21
Guide to the Control Panel
Control Panel.....................................................24
Home Screen Conguration.......................................... 25
Guide to the Network Icons...........................................26
Entering Characters................................................ 26
Control Panel
A
Turns the printer on or o.
Make sure the power light is o before you unplug the power cord.
B
Screen
Displays menus and messages. Use buttons on the control panel to select menus or settings.
u
d
l
r
buttons and OK button
Use the
u
d
l
r
buttons to highlight a menu or setting, and then press the OK button to select it.
button
Press this button to return to the previous screen.
C
Press this button to display the printer's status or solutions when an issue occurs.
You can also check the network connection status.
“Guide to the Network Icons” on page 26
D
Press this button to stop the current operation.
E
*
Enter numbers, characters, and symbols.
F
*
Press this button to clear number settings such as the number of copies.
G
Press this button to start an operation such as printing or copying.
H
Applies to a variety of functions depending on the situation.
I
*
Turns on when received faxes that have not yet been printed or saved are stored in the printer's memory.
J
Press this button to display the home screen.
* Only for ET-4900 Series/L5390 Series
Guide to the Control Panel
>
Control Panel
24
Home Screen Conguration
e following home screen is displayed when you turn on the printer or press the button on the control panel.
You can easily copy and print by switching the menu and selecting the option you need.
Allows you to copy documents.
Allows you to scan documents and save them to a computer.
Allows you to scan documents and save them to a computer using the WSD feature.
Allows you to send faxes.
*
Allows you to select the paper size and paper type you loaded in the paper source.
Displays menus that allow you to set up the printer for use on a wireless network.
Guide to the Control Panel
>
Home Screen Conguration
25
Allows you to access the following menus:
O Maintenance
Displays the menus that allow you to improve the quality of your printouts, such as by unclogging
nozzles or aligning the print head.
O Settings
Allows you to select settings related to maintenance, printer functions, and operations.
O Print failure
Provides solutions when you cannot print as expected.
O Quiet Mode
Displays Quiet Mode setting. When this feature is enabled, the noise made by printer may be
reduced depending on the selected paper type and print quality, but print speed may decrease.
* Only for ET-4900 Series/L5390 Series
Guide to the Network Icons
You can check the network connection status by pressing the button and selecting Printer Status > Network
Status.
The printer is not connected to a wired (Ethernet) network or a wireless (Wi-Fi)
network.
*1
The printer is connected to a wired (Ethernet) network.
*1
The printer is not connected to a wireless (Wi-Fi) network.
*2
The printer is searching for an SSID or unset IP address, or having a problem with a
wireless (Wi-Fi) network.
The printer is connected to a wireless (Wi-Fi) network.
The number of bars indicates the signal strength of the connection. The more bars
there are, the stronger the connection.
The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP)
mode.
The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.
*1 Only for ET-4900 Series/L5390 Series
*2 Only for ET-2900 Series/ET-2920 Series/L3360 Series
Entering Characters
To enter characters and symbols for network settings and register contacts from the control panel, use the
u
,
d
,
l
, and
r
buttons and the soware keyboard on the LCD screen. Press the
u
,
d
,
l
, or
r
button to select a
Guide to the Control Panel
>
Entering Characters
26
character or function button on the keyboard, and then press the OK button. When you have nished entering
characters, select OK on the LCD screen, and then press the OK button on the printer.
Function button Descriptions
l
r
Moves the cursor to the left or right.
A 1 # Switches the character type. You can enter letters, numbers, or symbols.
You can also switch the character type by using the
button on the printer.
Enters a space.
Deletes the character to the left (backspace).
OK Enters the selected characters.
Guide to the Control Panel
>
Entering Characters
27
Paper Handling Precautions
O Read the instruction sheets supplied with the paper.
O To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the
instruction sheets supplied with the paper.
O Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.
O If the paper is curled or folded, atten it or curl it slightly in the opposite direction before loading. Printing on
curled or folded paper may cause paper feeding problems and smears on the printouts.
O Paper feed problems may occur for manual 2-sided printing when printing on one side of pre-printed paper.
Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams continue.
O Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper
packaging or contact the manufacturer to
conrm
the paper
specications.
O Fan and align the edges of envelopes before loading. When stacked envelopes are pued up with air, press them
down to atten them before loading.
Related Information
& “Available Paper and Capacities” on page 222
& “Unavailable Paper Types” on page 227
Loading Paper
>
Paper Handling Precautions
29
Paper Size and Type Settings
If you register the paper size and type on the screen displayed when you load paper, the printer informs you when
the registered information and print settings dier. is prevents you from wasting paper and ink by making sure
you are not printing on the wrong paper size or seeing unexpected colors due to using settings that do not match
the paper type.
is
screen is not displayed if you have disabled Paper Setup Auto Display. If you disable this feature, you cannot
print from an iPhone, iPad, or iPod touch using AirPrint.
If the displayed paper size and type dier from the loaded paper, change the settings for the paper size and paper
type, and then conrm them.
Note:
You can also display the paper size and paper type settings screen by selecting Paper Source Settings > Paper Setting.
Related Information
& “Paper Setup Auto Display:” on page 235
List of Paper Types
To obtain optimum printing results, select the paper type that suits the paper.
U.S. and Canada
Media Name Media Type
Control Panel Printer Driver, Mobile
Device
*
Epson Bright White Premium Paper
Epson Multipurpose Plus Paper
Epson Bright White Paper / Epson Bright
White Pro Paper / Epson EcoTank Premium
Paper
Plain paper Plain paper
Epson Ultra Premium Photo Paper Glossy
Epson Value Photo Paper Glossy
Ultra Glossy Epson Ultra Glossy
Epson Premium Photo Paper Glossy Prem. Glossy Epson Premium Glossy
Loading Paper
>
Paper Size and Type Settings
>
List of Paper Types
30
Media Name Media Type
Control Panel Printer Driver, Mobile
Device
*
Epson Premium Photo Paper Semi-gloss Prem. Semigloss Epson Premium Semigloss
Epson Photo Paper Glossy Glossy Photo Paper Glossy
Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte
Double-Sided
Matte Epson Matte
Epson Presentation Paper Matte
Epson High Quality Ink Jet Paper
Photo Quality Ink Jet Epson Photo Quality Ink Jet
* For mobile devices, these media types can be selected when printing using Epson Smart Panel.
Other Regions
Media Name Media Type
Control Panel Printer Driver, Mobile
Device
*
Epson Bright White Ink Jet Paper Plain paper Plain paper
Epson Ultra Glossy Photo Paper
Epson Value Glossy Photo Paper
Ultra Glossy Epson Ultra Glossy
Epson Premium Glossy Photo Paper Prem. Glossy Epson Premium Glossy
Epson Premium Semigloss Photo Paper Prem. Semigloss Epson Premium Semigloss
Epson Photo Paper Glossy Glossy Photo Paper Glossy
Epson Matte Paper-Heavyweight
Epson Double-Sided Matte Paper
Matte Epson Matte
Epson Photo Quality Ink Jet Paper
Epson Double-sided Photo Quality Ink Jet
Paper
Photo Quality Ink Jet Epson Photo Quality Ink Jet
* For mobile devices, these media types can be selected when printing using Epson Smart Panel.
Loading Paper
>
Paper Size and Type Settings
>
List of Paper Types
31
3. Load paper at the center of the paper support with the printable side face-up.
c
Important:
O Do not load more than the maximum number of sheets
specied
for the paper. For plain paper, do not load
above the line just under the
d
symbols on the edge guides.
O Load paper short edge rst. However, when you have set the long edge as the width of the user dened size,
load paper long edge rst.
4. Slide the edge guides to the edges of the paper.
5. Select the paper size and paper type on the LCD screen.
Note:
is screen is not displayed if you have disabled Paper Setup Auto Display.
6. Slide out the output tray.
Note:
Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may
decline.
Related Information
& “Paper Size and Type Settings” on page 30
& “Available Paper and Capacities” on page 222
Loading Paper
>
Loading Paper
>
Loading Paper in the Rear Paper Feeder
33
& “Unavailable Paper Types” on page 227
Loading Various Paper
Loading Envelopes
Load envelopes at the center of the paper support, short edge
rst
with the
ap
facing down, and slide the edge
guides to the edges of the envelopes.
Related Information
& “Available Paper and Capacities” on page 222
& “Unavailable Paper Types” on page 227
Loading Pre-punched Paper
Load paper at the center of the paper support with the printable side facing up.
Load a single sheet of plain paper with binding holes at the
le
or right. Adjust the print content in your
le
as
needed to avoid printing over the holes.
Loading Paper
>
Loading Various Paper
>
Loading Pre-punched Paper
34
Loading Long Papers
When loading paper longer than legal size, store the paper support, and then atten the leading edge of the paper.
Select
User-Dened
as the paper size setting.
O Make sure the leading edge of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems.
O Long paper cannot be held in the output tray. Make sure that paper does not fall on the oor.
O Do not touch paper that is being fed or ejected. It could injure your hand or cause print quality to decline.
Related Information
& “Available Paper and Capacities” on page 222
& “Unavailable Paper Types” on page 227
Loading Paper
>
Loading Various Paper
>
Loading Long Papers
35
Placing Originals on the ADF
1. Align the edges of the originals.
2. Open the ADF input tray.
3. Slide out the ADF edge guide.
4. Place the originals face-up and short edge rst, and then slide the ADF edge guide to the edges of the originals.
Note:
When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. Make sure
the original on the scanner glass is placed in the correct position, or you may not be able to scan from the ADF.
“Placing Originals on the Scanner Glass” on page 38
Placing Originals
>
Placing Originals on the ADF
37
c
Important:
O Do not load originals above the line indicated by the triangle symbol on the ADF.
O Do not add originals while scanning.
Placing Originals on the Scanner Glass
Note:
Make sure there are no clips, pens, or other items on top of the document cover before opening it. If any of these items fall
inside the printer, you may not be able to print or perform other operations.
1. Open the document cover.
2. Remove any dust or stains on the surface of the scanner glass using a so, dry, clean cloth.
Note:
If there is any dust or stains on the scanner glass, the scanning range may expand to include it, so the image of the
original may be displaced or reduced.
Placing Originals
>
Placing Originals on the Scanner Glass
38
3. Place the original face-down and slide it to the corner mark.
Note:
When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF.
4. Close the cover gently.
!
Caution:
Be careful not to trap your ngers when closing the document cover. Otherwise you may be injured.
c
Important:
O When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner
glass.
O Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged.
5. Remove the originals aer scanning.
Note:
If you leave the originals on the scanner glass for a long time, they may stick to the surface of the glass.
Related Information
& “Scanner Specications” on page 249
Placing Originals
>
Placing Originals on the Scanner Glass
39
Printing Documents
Printing from a Computer
is section explains how to print a document from your computer using Windows as an example. On Mac OS,
the procedure may be dierent or some features may not be supported.
Printing Using Easy Settings
Note:
Operations may dier depending on the application. See the application's help for details.
1. Load paper in the printer.
“Loading Paper in the Rear Paper Feeder” on page 32
2. Open the
le
you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
Printing
>
Printing Documents
>
Printing from a Computer
41
5. Select Preferences or Properties to access the printer driver window.
6. Change the settings as necessary.
You can see the online help for explanations of the setting items. Right-clicking an item displays Help.
7. Click OK to close the printer driver window.
8.
Click Print.
Related Information
& “List of Paper Types” on page 30
& “Available Paper and Capacities” on page 222
Adding Printing Presets for Easy Printing
If you create your own preset for frequently used print settings in the printer driver, you can print easily by
selecting the preset from the list.
Printing
>
Printing Documents
>
Printing from a Computer
42
1. On the printer driver's Main or More Options tab, select the settings you want to include in the preset (such
as Document Size and Paper Type).
2. Click Add/Remove Presets in Printing Presets.
3. Enter a Name and, if necessary, enter a comment.
4. Click Save.
Note:
To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then
delete it.
5. Click Print.
e
next time you want to print using the same settings, select the registered setting name from Printing Presets,
and click OK.
Printing on 2-Sides
e printer driver will automatically print odd pages and even pages separately. When the odd pages have been
printed, turn over the paper according to the instructions in the printer driver to print the even pages.
Note:
is feature is not available for borderless printing.
Access the printer driver, and then select the following settings.
Main tab > 2-Sided Printing
Related Information
& “Paper for 2-Sided Printing” on page 226
& “Cannot Perform Manual 2-sided Printing (Windows)” on page 214
Printing
>
Printing Documents
>
Printing from a Computer
43
Printing a Booklet
You can also print a booklet that can be created by re-ordering the pages and folding the printout.
Note:
is feature is not available with borderless printing.
Access the printer driver, and then select the following settings.
On the Main tab, select the 2-sided printing method from 2-Sided Printing, and then select Settings > Booklet.
Related Information
& “Paper for 2-Sided Printing” on page 226
& “Cannot Perform Manual 2-sided Printing (Windows)” on page 214
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
Printing
>
Printing Documents
>
Printing from a Computer
44
Note:
is feature is not available with borderless printing.
Access the printer driver, and then select the following settings.
Main tab > Multi-Page > 2-Up, etc.
Printing to Fit the Paper Size
You can print to t the paper size you loaded in the printer.
Note:
is feature is not available with borderless printing.
Access the printer driver, and then select the following settings.
On the More Options tab, select Output Paper, then select the size of the loaded paper.
Printing a Reduced or Enlarged Document at any
Magnication
You can reduce or enlarge the size of a document by a
specic
percentage.
Note:
is feature is not available with borderless printing.
Printing
>
Printing Documents
>
Printing from a Computer
45
1. On the printer driver's More Options tab, select the document size from the Document Size setting.
2. Select the paper size you want to print on from the Output Paper setting.
3. Select Reduce/Enlarge Document, Zoom to, and then enter a percentage.
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)
is feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping
them together.
Note:
is feature is not available with 2-sided printing.
Access the printer driver, and then select the following settings.
Main tab > Multi-Page > 2x2 Poster, etc.
Printing
>
Printing Documents
>
Printing from a Computer
46
Making Posters Using Overlapping Alignment Marks
Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.
1. Prepare Sheet 1 and Sheet 2. Cut o the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.
Printing
>
Printing Documents
>
Printing from a Computer
47
2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.
3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
le of the cross marks).
Printing
>
Printing Documents
>
Printing from a Computer
48
10. Cut o the remaining margins along the outer guide.
Printing with a Header and Footer
You can print information such as a user name and printing date in headers or footers.
Access the printer driver, and then select the following settings.
More Options tab > Watermark Features > Header/Footer
Printing
>
Printing Documents
>
Printing from a Computer
52
Printing an Anti-Copy Pattern
You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the
entire print is screen-toned lightly. e hidden letters appear when photocopied to easily distinguish the original
from the copies.
is feature is available when the printer settings are congured as follows:
O Paper Type: Plain paper
O Quality: Standard
O Borderless: Not selected
O Color Correction: Automatic
Access the printer driver, and then select the following settings.
More Options tab > Watermark Features > Anti-Copy Pattern
Printing a Watermark
You can print a watermark such as "Condential" on your printouts. You can also add your own watermark.
Note:
is feature is not available with borderless printing.
Access the printer driver, and then select the following settings.
More Options tab > Watermark Features > Wate rmark
Printing
>
Printing Documents
>
Printing from a Computer
53
Printing Multiple Files Together
Job Arranger Lite allows you to combine several les created by dierent applications and print them as a single
print job. You can specify the print settings for combined les, such as multi-page layout, and 2-sided printing.
1. On the printer driver's Main tab, select Job Arranger Lite, and then click OK.
2.
Click Print.
When you start printing, the Job Arranger Lite window is displayed.
3. With the Job Arranger Lite window opened, open the le that you want to combine with the current le, and
then repeat the above steps.
4. When you select a print job added to Print Project in the Job Arranger Lite window, you can edit the page
layout.
5. Click Print from the File menu to start printing.
Note:
If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are
currently working on is canceled. Click Save from the File menu to save the current job. e extension of the saved les
is "ecl".
To open a Print Project, click Job Arranger Lite on the printer driver's Maintenance tab to open the Job Arranger Lite
window. Next, select Open from the File menu to select the le.
Printing Using the Color Universal Print Feature
You can enhance the visibility of texts and images in printouts.
Color Universal Print is only available when all of the following conditions are met.
O Paper Type: Plain paper
O Quality: Standard or a higher quality
O Color: Color
O Applications: Microso® Oce 2007 or later
O Text Size: 96 pts or smaller
Printing
>
Printing Documents
>
Printing from a Computer
54
Access the printer driver, and then select the following settings.
More Options tab > Color Correction > Image Options > Color Universal Print
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
Access the printer driver, and then select the following settings.
More Options tab > Color Correction > Custom > Advanced, etc.
Printing to Emphasize Thin Lines
You can thicken thin lines that are too thin to print.
Access the printer driver, and then select the following settings.
More Options tab > Color Correction > Image Options > Emphasize
in
Lines
Printing Clear Bar Codes
If printed bar codes cannot be read correctly, you can print them more clearly by reducing the ink bleeding.
Only enable this feature if the bar code you printed cannot be scanned. Deblurring may not always be possible
depending on the circumstances.
You can use this feature for the following paper types and print quality.
O Paper Type: Plain paper or Envelope
O Quality: Standard
Printing
>
Printing Documents
>
Printing from a Computer
55
Access the printer driver, and then select the following settings.
Maintenance tab > Extended Settings > Barcode mode
Printing Documents from Mobile Devices
You can print documents from a mobile device.
Printing Using Epson Smart Panel
Epson Smart Panel is an application that allows you to perform printer operations easily including printing,
copying, or scanning from a mobile device. You can connect the printer and mobile device over a wireless network,
check the ink levels and printer status, and check for solutions if an error occurs. You can also copy easily by
registering a copy favorite.
Install Epson Smart Panel from the following URL or QR code.
https://support.epson.net/smpdl/
Start Epson Smart Panel, and then select the print menu on the home screen.
Printing Documents Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install
drivers or download soware.
Printing
>
Printing Documents
>
Printing Documents from Mobile Devices
56
Note:
If you disabled paper conguration messages on your printer control panel, you cannot use AirPrint. See the link below to
enable the messages, if necessary.
1. Set up your printer for wireless printing. See the link below.
U.S. and Canada
“Resetting the Network Connection” on page 127
Other Regions
https://epson.sn
2. Connect your Apple device to the same wireless network that your printer is using.
3. Print from your device to your printer.
Note:
For details, see the AirPrint page on the Apple website.
Related Information
& “Cannot Print Even ough a Connection has been Established (iOS)” on page 155
Printing Using Mopria Print Service
Mopria Print Service enables printing to Mopria
certied
printers and multifunction printers from many
manufacturers. Mobile printing from your Android phone or tablet may be accomplished using the Mopria Print
Service app in the Google Play Store.
For more details, access the Mopria Web site at https://mopria.org.
Printing Using Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android smartphone
or tablet (Android v7.0 or later). With a few taps, your Android device will discover an Epson printer that is
connected to the same wireless network.
Search for and install Epson Print Enabler from Google Play.
Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler. From an Android
application such as Chrome, tap the menu icon and print whatever is on the screen.
Note:
If you do not see your printer, tap All Printers and select your printer.
Printing
>
Printing Documents
>
Printing Documents from Mobile Devices
57
Printing on Envelopes
Printing on Envelopes from a Computer (Windows)
1.
Load envelopes in the printer.
“Loading Envelopes” on page 34
2. Open the
le
you want to print.
3. Access the printer driver window.
4. Select the envelope size from Document Size on the Main tab, and then select Envelope from Paper Type.
5. Select other settings on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
Printing on Envelopes from a Computer (Mac OS)
1.
Load envelopes in the printer.
“Loading Envelopes” on page 34
2.
Open the
le
you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Select the size as the Paper Size setting.
5.
Select Print Settings from the pop-up menu.
6. Select Envelope as the Media Type setting.
7. Set the other items as necessary.
8.
Click Print.
Printing Web Pages
Printing Web Pages from a Computer
Epson Photo+ allows you to display web pages, crop to a specied area, and then edit and print them. See the
application’s help for details.
Related Information
& “Soware Information” on page 229
Printing
>
Printing Web Pages
>
Printing Web Pages from a Computer
58
Printing Web Pages from Mobile Devices
Install Epson Smart Panel from the following URL or QR code.
https://support.epson.net/smpdl/
Open the web page you want to print in your web browser app. Tap Share from the menu of the web browser
application, select Smart Panel, and then start printing.
Printing Using a Cloud Service
By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or
laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson
Connect.
e features available on the Internet are as follows.
O Email Print
When you send an email with attachments such as documents or images to an email address assigned to the
printer, you can print that email and the attachments from remote locations such as your home or oce printer.
O Epson Smart Panel
is Application is for iOS and Android, and allows you to print or scan from a smartphone or tablet. You can
print documents, images, and web sites by sending them directly to a printer on the same wireless LAN.
Printing
>
Printing Using a Cloud Service
59
O Remote Print Driver
is is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location,
you can print by changing the printer on the usual applications window.
See the Epson Connect web portal for details on how to setup or print.
https://epson.com/connect (U.S.)
https://epson.ca/connect (Canada)
https://latin.epson.com/connect (Latin America)
https://www.epsonconnect.eu (Europe)
https://www.epsonconnect.ae (Middle East, Turkey, Africa, Central and West Asia)
https://www.epsonconnect.com
(Other regions)
Printing
>
Printing Using a Cloud Service
60
Available Copying Methods
Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen.
Copying Originals
is section explains the steps for copying originals in color or monochrome.
1.
Load paper in the printer.
“Loading Paper in the Rear Paper Feeder” on page 32
2. Place the originals.
If you want to copy multiple originals, place all of the originals on the ADF.
“Placing Originals on the Scanner Glass” on page 38
“Placing Originals on the ADF” on page 37
3. Select Copy on the home screen.
To select an item, use the
l
r
buttons, and then press the OK button.
4. Select Color or B&W.
To select an item, use the
l
r
buttons, and then press the OK button.
5. Set the number of copies as necessary.
6. Press the
x
button.
Note:
e color, size, and border of the copied image are slightly dierent from the original.
Copying
>
Available Copying Methods
>
Copying Originals
62
Copying by Enlarging or Reducing
You can copy originals at a specied magnication.
Select the following settings on the LCD screen.
Copy > More > Print Settings > Settings > Reduce/Enlarge
Related Information
& “More Menu Options for Copying” on page 66
Copying Multiple Originals onto One Sheet
You can copy the multiple originals onto a single sheet.
Select the following settings on the LCD screen.
Copy > 2-upColor
When placing originals, place them face-down as shown below.
Copying
>
Available Copying Methods
>
Copying Multiple Originals onto One Sheet
63
O Copying originals horizontally
O Copying originals vertically
Note:
You can also select More to change the settings. See the related information below for explanations of the settings.
Related Information
& “More Menu Options for Copying” on page 66
Copying
>
Available Copying Methods
>
Copying Multiple Originals onto One Sheet
64
Copying ID card
You can scan both sides of an ID card and copy it onto one side of Letter or A4 size paper.
Select the following settings on the LCD screen.
Copy > More > Print Settings > Settings > ID Card Copy
Place the original face-down and slide it to the corner mark. Place an ID card 5 mm (0.2 in.) away from the corner
mark of the scanner glass.
Related Information
& “More Menu Options for Copying” on page 66
Copying
>
Available Copying Methods
>
Copying ID card
65
Copying Without Margins
Copies without margins around the edges. e image is enlarged a little to remove margins from the edges of the
paper.
Select the following settings on the LCD screen.
Copy > More > Print Settings > Settings > Borderless Copy
Menu Options for Copying
You can access these settings by selecting Copy > More on the LCD screen.
The number of copies:
Enter the number of copies.
Color Mode:
Select whether to copy in color or in monochrome.
O B&W
Copies the original in black and white (monochrome).
O Color
Copies the original in color.
More Menu Options for Copying
You can access these settings by selecting Copy > More > Print Settings > Settings on the LCD screen.
Density:
Increase the level of density when the copying results are faint. Decrease the level of density when ink
smears.
Copying
>
More Menu Options for Copying
66
Paper Setting:
Select the paper size and the paper type you loaded.
Reduce/Enlarge:
Congures the magnication ratio for enlargement or reduction. Select the magnication from the
menu according to the paper and original you want to print.
Auto Fit :
Detects the scan area and automatically enlarges or reduces the original to t to the paper size you
selected.
Original Size:
Select the size of your original. When copying non-standard size originals, select the size closest to
your original.
Multi-Page:
Select the copy layout.
O Single Page
Copies a single-sided original onto a single sheet.
O 2-up
Copies two single-sided originals onto a single sheet in 2-up layout. Select the layout order and the
orientation of your original.
Quality:
Select the quality for copying. Selecting High provides higher quality printing, but the printing speed
may be slower.
ID Card Copy:
Select to scan both sides of an ID card and copies onto one side of a paper.
Borderless Copy:
Select to copy without margins around the edges. e image is enlarged a little to remove margins
from the edges of the paper. Select how much to enlarge in the Expansion setting.
Clear All Settings:
Select to reset the copy settings to their defaults.
Copying
>
More Menu Options for Copying
67
Scanning
Basic Information on Scanning........................................69
Scanning Originals to a Computer......................................73
Scanning Using WSD............................................... 75
Scanning Using Mopria Scan..........................................76
Scanning Originals to a Mobile Device...................................76
Advanced Scanning.................................................76
Basic Information on Scanning
What is a "Scan"?
A "scan" is the process of converting the optical information on paper (such as documents, magazine clippings,
photos, and handwritten illustrations) into digital image data.
You can save scanned data as a digital image such as a JPEG or PDF.
You can then print the image, send it by email, or share the image in other ways.
Scanning Uses
You can use scanning in a variety of ways to make your life more convenient.
O By scanning a paper document and turning it into digital data, you can read it on a computer or a mobile
device.
O By scanning tickets or yers into digital data, you can dispose of the originals and reduce clutter.
O By scanning important documents, you can back them up to cloud services or another storage medium, just in
case they get lost.
O You can send the scanned photos or documents to friends by email.
O By scanning hand-drawn illustrations, you can share them on social media at a much higher quality than by just
taking a photo on your mobile device.
O By scanning your favorite pages from newspapers or magazines, you can save them and dispose of the originals.
Available Scanning Methods
You can use any of the following methods to scan using this printer.
Scanning to a Computer
ere are two methods of scanning originals to a computer; scanning using the printer’s control panel, and
scanning from the computer.
Scanning
>
Basic Information on Scanning
>
Available Scanning Methods
69
You can scan easily from the control panel.
Use the scanning application Epson ScanSmart to scan from the computer. You can edit images aer scanning.
Scanning Using WSD
You can save the scanned image to a computer connected to the printer, using the WSD feature.
If you are using Windows 7, you need to select WSD settings on your computer before scanning.
Setting Up a WSD Port
is
section explains how to set up a WSD port for Windows 7.
Note:
For Windows 8 or later, the WSD port is set up automatically.
e following is necessary to set up a WSD port.
O
e
printer and the computer are connected to the network.
O e printer driver is installed on the computer.
1.
Turn the printer on.
2. Click start, and then click Network on the computer.
3. Right-click the printer, and then click Install.
Click Continue when the User Account Control screen is displayed.
Scanning
>
Basic Information on Scanning
>
Available Scanning Methods
70
Click Uninstall and start again if the Uninstall screen is displayed.
Note:
e printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the
network screen. You can check the printer's name set on the network from the printer's control panel or by printing a
network status sheet.
4. Click Your device is ready to use.
5. Check the message, and then click Close.
6. Open the Devices and Printers screen.
Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers.
Scanning
>
Basic Information on Scanning
>
Available Scanning Methods
71
7. Check that an icon with the printer's name on the network is displayed.
Select the printer name when using with WSD.
Scanning Directly from Mobile Devices
You can save scanned images directly to a mobile device by using the Epson Smart Panel application.
Recommended File Formats
Generally speaking, the JPEG format is suitable for photos while the PDF format is suitable for documents.
See the following descriptions to choose the best format for what you want to do.
File Format Description
JPEG (.jpg) A le format that allows you to compress the data to be saved. If the compression
ratio is high, the image quality declines, and you cannot convert the image back to the
original quality.
This is the standard image format for digital cameras. This format is suitable for images
that have many colors.
PDF (.pdf) A general le format that can be used across dierent operating systems and provides
the same level of screen display and print result.
Also, you can save multiple scans as a one le.
You can view PDF les using dedicated PDF reading software or in web browsers.
Recommended Resolutions
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in
dpi (dots per inch). e advantage of increasing the resolution is that the details in the image improve. However, it
can also have the following disadvantages.
O
e
le
size becomes large
(When you double the resolution, the
le
size becomes about four times larger.)
O Scanning, saving, and reading the image takes a long time
O Sending and receiving emails or faxes takes a long time
O
e
image becomes too large to
t
the display or print on the paper
See the table and set the appropriate resolution for the purpose of your scanned image.
Scanning
>
Basic Information on Scanning
>
Recommended Resolutions
72
Purpose Resolution (Reference)
Displaying on a computer
Sending by email
Up to 200 dpi
Printing
Sending by fax
200 to 300 dpi
Scanning Originals to a Computer
ere are two methods of scanning originals to a computer; scanning using the printer’s control panel, and
scanning from the computer.
Scanning from the Control Panel
To use this feature, make sure the following applications are installed on your computer.
OS Application Required for Use Checking for Installed Applications
Windows 11 O Epson ScanSmart
O Epson Scan 2
Click the start button, and then check the All apps > Epson
Software folder > Epson ScanSmart, and the EPSON folder
> Epson Scan 2.
Windows 10 O Epson ScanSmart
O Epson Scan 2
Click the start button, and then check the Epson Software
folder > Epson ScanSmart, and the EPSON folder > Epson
Scan 2.
Windows 8.1 /
Windows 8
O Epson ScanSmart
O Epson Scan 2
Enter the application name in the search charm, and then
check the displayed icon.
Windows 7 O Epson ScanSmart
O Epson Scan 2
Click the start button, and then select All Programs. Next,
check the Epson Software folder > Epson ScanSmart, and
the EPSON folder > Epson Scan 2.
OS X El Capitan
(10.11) or later
O Epson ScanSmart
O Epson Scan 2
Select Go > Applications > Epson Software.
OS X Yosemite
(10.10) / OS X
Mavericks (10.9.5)
O Epson Event Manager
O Epson Scan 2
Select Go > Applications > Epson Software.
If the application is not installed, download and install it from the Epson website.
https://epson.com
Note:
For Windows Server operating systems, you can not use this feature.
1. Place the originals.
“Placing Originals” on page 36
Scanning
>
Scanning Originals to a Computer
>
Scanning from the Control Panel
73
2. Select Scan to Computer on the control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
3. Select how to save the scanned image to a computer.
O Preview on Computer (Windows, or OS X El Capitan (10.11) or later): Previews the scanned image on a
computer before saving images.
O Save as JPEG: Saves the scanned image in JPEG format.
O Save as PDF: Saves the scanned image in PDF format.
4. If the Select Computer screen is displayed, select a computer on which to save the scanned images.
5.
Press the
x
button.
When using Windows, or OS X El Capitan (10.11) or later: Epson ScanSmart automatically starts on your
computer, and scanning starts.
Note:
O See the Epson ScanSmart help for details on using the soware. Click Help on the Epson ScanSmart screen to open the
help.
O e color, size, and border of the scanned image will not be exactly the same as the original.
Scanning from a Computer
You can scan from a computer by using Epson ScanSmart.
is
application allows you to scan documents and photos easily, and then save the scanned images in simple steps.
Note:
Windows Server operating systems are not supported.
1. Place the originals.
“Placing Originals” on page 36
2. Start Epson ScanSmart.
O Windows 11
Click the start button, and then select All apps > Epson Soware > Epson ScanSmart.
O Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
Scanning
>
Scanning Originals to a Computer
>
Scanning from a Computer
74
O Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
O Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
O Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
3. When the Epson ScanSmart screen is displayed, follow the on-screen instructions to scan.
Note:
Click Help to view detailed operation information.
Scanning Using WSD
You can save the scanned image to a computer connected to the printer, using WSD feature.
O is feature is only available for computers running Windows 7 or later (English only).
O If you are using Windows 7, you need to setup your computer in advance using this feature.
“Setting Up a WSD Port” on page 70
1. Place the originals.
“Placing Originals” on page 36
2. Select To WSD on the control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
3. Select a computer.
4. Press the
x
button.
Scanning
>
Scanning Using WSD
75
Scanning Using Mopria Scan
Mopria Scan enables scanning from Mopria certied multifunction printers and scanners from many
manufacturers. Mobile scanning from your Android phone or tablet may be accomplished using the Mopria
Scan app in the Google Play Store.
For more details, access the Mopria Web site at https://mopria.org.
Scanning Originals to a Mobile Device
Note:
Before scanning, install Epson Smart Panel on your mobile device.
1.
Place the originals.
“Placing Originals” on page 36
2. Start Epson Smart Panel on your mobile device.
3. Select scan menu on the home screen.
4. Follow the on-screen instructions to scan and save the images.
Advanced Scanning
Scanning Multiple Photos at the Same Time
Using Epson ScanSmart, you can scan multiple photos at the same time and save each image individually.
Note:
Windows Server operating systems are not supported.
Scanning
>
Advanced Scanning
>
Scanning Multiple Photos at the Same Time
76
1. Place the photos on the scanner glass. Place them 4.5 mm (0.2 in.) away from the horizontal and vertical edges
of the scanner glass, and place them at least 20 mm (0.8 in.) away from each other.
Note:
e photos should be larger than 15×15 mm (0.6×0.6 in.).
2. Start Epson ScanSmart.
O Windows 11
Click the start button, and then select All apps > Epson Soware > Epson ScanSmart.
O Windows 10
Click the start button, and then select Epson
Soware
> Epson ScanSmart.
O Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
O Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
O Mac OS
Select Go > Applications > Epson
Soware
> Epson ScanSmart.
3. When the Epson ScanSmart screen is displayed, follow the on-screen instructions to scan.
Scanned photos are saved as individual images.
Scanning
>
Advanced Scanning
>
Scanning Multiple Photos at the Same Time
77
Faxing
Before Using Fax Features............................................79
Overview of this Printer's Fax Features...................................90
Sending Faxes Using the Printer........................................93
Receiving Faxes on the Printer.........................................96
Menu Options for Faxing.............................................99
Using Other Faxing Features.........................................101
Sending a Fax from a Computer.......................................102
Receiving Faxes on a Computer.......................................106
Before Using Fax Features
Faxing is only available for the ET-4900 Series/L5390 Series.
Conrm
the following before you start using the fax features.
O e printer and the phone line, and any external phone device (if it is being used) are connected correctly
O Fax basic settings (Fax Setting Wizard) is selected
O Other necessary Fax Settings are selected
See "Related Information" below to select settings.
Related Information
& “Connecting the Printer to a Phone Line” on page 79
& “Preparing the Printer to Send and Receive Faxes” on page 82
& “Conguring the Printer's Fax Features” on page 84
& “Fax Settings” on page 240
& “Making Contacts Available” on page 87
& “User Default Settings Menu” on page 245
Connecting the Printer to a Phone Line
Compatible Telephone Lines
You can use the printer over standard analog telephone lines (PSTN = Public Switched Telephone Network) and
PBX (Private Branch Exchange) telephone systems.
You may not be able to use the printer with the following phone lines or systems.
O VoIP phone lines such as DSL or ber-optic digital service
O Digital phone lines (ISDN)
O Some PBX telephone systems
O Systems where adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected
between the telephone wall jack and the printer
Related Information
& “Connecting the Printer to a Phone Line” on page 79
Connecting the Printer to a Phone Line
Connect the printer to a phone device wall jack using an RJ-11 (6P2C) phone cable. When connecting a phone
device to the printer, use a second RJ-11 (6P2C) phone cable.
Depending on the area, a phone cable may be included with the printer. If it is included, use that cable.
You may need to connect the phone cable to an adapter provided for your country or region.
Faxing
>
Before Using Fax Features
>
Connecting the Printer to a Phone Line
79
Note:
Remove the cap from the EXT. port of the printer only when connecting your phone device to the printer. Do not remove the
cap if you are not connecting your phone device.
In areas where lightning strikes occur frequently, we recommend that you use a surge protector.
Connecting to a Standard Phone Line (PSTN) or PBX
Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer.
Related Information
& “Connecting Your Phone Device to the Printer” on page 81
Connecting to DSL or ISDN
Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the
printer. See the documentation provided with the modem or the adapter for more details.
Note:
If your DSL modem is not equipped with a built-in DSL lter, connect a separate DSL lter.
Faxing
>
Before Using Fax Features
>
Connecting the Printer to a Phone Line
80
Related Information
& “Connecting Your Phone Device to the Printer” on page 81
Connecting Your Phone Device to the Printer
When using the printer and your phone device on a single phone line, connect the phone device to the printer.
Note:
O If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the
phone device for details. If the fax function cannot be completely disabled, you may not be able to use your phone device
as an external phone.
O If you connect an answering machine, make sure the printer's Rings to Answer setting is set higher than the number of
rings for the answering machine.
1. Remove the cap from the EXT. port on the back of the printer.
2. Connect the phone device and the EXT. port with a phone cable.
Faxing
>
Before Using Fax Features
>
Connecting the Printer to a Phone Line
81
Note:
When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split
the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
3. Select Fax on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
4. Pick up the handset.
If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection
has been established.
Related Information
& “Preparing the Printer to Send and Receive Faxes” on page 82
& “Selecting Settings When Using the Answering Machine Function on a Connected Phone” on page 85
& “Selecting Settings to Receive Faxes with a Connected Phone (Remote Receive)” on page 85
& “Receive Mode:” on page 242
Preparing the Printer to Send and Receive Faxes
Fax Setting Wizard congures the basic fax features to prepare the printer to send and receive faxes.
e Wizard is displayed automatically when the printer is turned on for the rst time. You can also display the
wizard manually from the printer's control panel. You need to run the wizard again if the wizard is skipped when
the printer is rst turned on or when the connection environment has changed.
O You can congure the following items through the wizard.
O Header (Your Phone Number and Fax Header)
O Receive Mode (Auto or Manual)
O DRD Setting
O e following items are set automatically according to the connection environment.
O Dial Mode (such as Tone or Pulse)
Fax Setting Wizard may not
congure
Dial Mode automatically when Line Type is set to PBX. In that case,
congure Dial Mode manually.
O Other items in Basic Settings remain as they are.
Faxing
>
Before Using Fax Features
>
Preparing the Printer to Send and Receive Faxes
82
Related Information
& “Basic Settings Menu” on page 241
Preparing the Printer to Send and Receive Faxes Using Fax Setting Wizard
1. Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Settings.
To select an item, use the
u
d
buttons, and then press the OK button.
3. Select Fax Settings > Fax Setting Wizard.
4. Following the on-screen instructions, enter the sender name such as your company name, and your fax
number.
Note:
Your sender name and your fax number appear as the header for outgoing faxes.
5. Select the distinctive ring detection (DRD) setting.
O If you have subscribed to a distinctive ring service from your telephone company:
Go to the next screen and select the ring pattern to be used for incoming faxes.
When you select any item except All, Receive Mode is set to Auto and you continue to the next screen
where you can check the settings you made.
O If you have not subscribed to a distinctive ring service from your telephone company, or you do not need to
set this option:
Skip this setting and go to the screen where you can check the settings you made.
Note:
O Distinctive ring services, oered by many telephone companies (the service name diers by company), allows you to
have several phone numbers on one phone line. Each number is assigned a dierent ring pattern. You can use one
number for voice calls and another for fax calls. Select the ring pattern assigned to fax calls in DRD.
O Depending on the region, On and O are displayed as the DRD options. Select On to use the distinctive ring feature.
6. Make the Receive Mode setting.
O If you do not need to connect a phone device to the printer:
Select No.
Receive Mode is set to Auto.
O If you need to connect a phone device to the printer:
Select Ye s , and then select whether or not to receive faxes automatically.
7. Check the settings you made on the screen displayed, and then proceed to the next screen.
To correct or change settings, press the
button.
Faxing
>
Before Using Fax Features
>
Preparing the Printer to Send and Receive Faxes
83
8. Check the fax connection by selecting Start Checking, and then select Print to print a report that shows the
connection status.
Note:
O If there are any errors reported, follow the instructions on the report to solve them.
O If the Select Line Type screen is displayed, select the line type.
- When you are connecting the printer to a PBX phone system or terminal adapter, select PBX.
- When you are connecting the printer to a standard phone line, select PSTN. When the message to disable dial tone
detection is shown on the screen, press the OK button. However, disabling dial tone detection may cause the printer
to skip the rst digit of a fax number when dialing and send the fax to the wrong number.
Related Information
& “Connecting the Printer to a Phone Line” on page 79
& “Selecting Settings When Using the Answering Machine Function on a Connected Phone” on page 85
& “Receive Mode:” on page 242
& “Selecting Settings to Receive Faxes with a Connected Phone (Remote Receive)” on page 85
& “Basic Settings Menu” on page 241
Conguring the Printer's Fax Features
Using the printer's control panel, you can congure the printer's fax features individually based on your
requirements. e settings made using Fax Setting Wizard can also be changed. For more details, see the
descriptions of the Fax Settings menu.
“Fax Settings” on page 240
Related Information
& “Receiving Incoming Faxes” on page 97
& “Selecting Settings for a PBX Phone System” on page 84
& “Selecting Settings When You Connect a Phone Device” on page 85
& “Selecting Settings for Blocking Junk Faxes” on page 86
& “Selecting Settings to Send and Receive Faxes on a Computer” on page 87
Selecting Settings for a PBX Phone System
Select the following settings when using the printer in
oces
that use extensions and require external access codes,
such as 0 and 9, to get an outside line.
1. Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Settings.
To select an item, use the
u
d
buttons, and then press the OK button.
3. Select Fax Settings > Basic Settings.
4. Select Line Type, and then select PBX.
Faxing
>
Before Using Fax Features
>
Conguring the Printer's Fax Features
84
5. When sending a fax to an outside fax number using # (hash) instead of the actual external access code, select
Use as the Access Code.
e # entered is replaced with the stored access code when dialing. Using # helps avoid connection problems
when connecting to an outside line.
Note:
If you have registered recipients in Contacts using an external access code such as 0 or 9, set the Access Code to Do Not
Use. Otherwise, you must change the code to # in Contacts.
6. Enter the external access code used for your phone system, and then press the OK button.
7. Press the OK button to apply the settings.
e access code is stored in the printer.
Related Information
& “Basic Settings Menu” on page 241
Selecting Settings When You Connect a Phone Device
Selecting Settings When Using the Answering Machine Function on a Connected Phone
Set up the printer to use the answering machine function of a connected phone.
1. Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Settings.
To select an item, use the
u
d
buttons, and then press the OK button.
3. Select Fax Settings > Basic Settings.
4. Set Receive Mode to Auto.
5. Set the Rings to Answer setting of the printer to a higher number than the number of rings for the answering
machine.
If Rings to Answer is set lower than the number of rings for the answering machine, the answering machine
cannot receive voice calls to record voice messages. See the manuals that came with the answering machine for
its settings.
e printer's Rings to Answer setting may not be displayed, depending on the region.
Related Information
& “Basic Settings Menu” on page 241
Selecting Settings to Receive Faxes with a Connected Phone (Remote Receive)
You can start receiving incoming faxes by picking up the handset of a connected phone, without using the printer
at all.
Faxing
>
Before Using Fax Features
>
Conguring the Printer's Fax Features
85
e Remote Receive feature is available for telephones that support tone dialing.
1. Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2.
Select Settings.
To select an item, use the
u
d
buttons, and then press the OK button.
3. Select Fax Settings > Basic Settings > Remote Receive.
4. Select On.
5. Enter a two digit code (you can enter 0 to 9, *, and #) as the start code, and then press the OK button to apply
the setting.
Related Information
& “Basic Settings Menu” on page 241
Selecting Settings for Blocking Junk Faxes
You can block junk faxes.
1. Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Settings.
To select an item, use the
u
d
buttons, and then press the OK button.
3. Select Fax Settings > Basic Settings > Rejection Fax.
4. Set the condition to block junk faxes.
Select Rejection Fax, and then enable the following options.
O Rejection Number List: Rejects faxes that are in the Rejection Number List.
O Fax Header Blank: Rejects faxes that have blank header information.
O Caller not in Contacts: Rejects faxes that have not been added to the contacts list.
5. Press
to return to the Rejection Fax screen.
6. If you are using the Rejection Number List, select Edit Blocked Number list, and then edit the list.
Related Information
& “Basic Settings Menu” on page 241
Faxing
>
Before Using Fax Features
>
Conguring the Printer's Fax Features
86
Selecting Settings to Send and Receive Faxes on a Computer
To send and receive faxes on a computer, FAX Utility must be installed on a computer connected by network or
USB cable.
Saving Received Faxes on a Computer
You can receive faxes on a computer by using the FAX Utility. Install FAX Utility on the client computer and select
settings as needed. For details, see Basic Operations in the FAX Utility help (displayed on the main window).
If the setting below on the printer's control panel is set to Ye s , received faxes can be saved on the computer.
More > Settings > Fax Settings > Receive Settings > Save to Computer
Saving Received Faxes on a Computer and Printing Them
You can enable the setting to print received faxes on the printer as well as save them on a computer.
1.
Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2.
Select Settings.
To select an item, use the
u
d
buttons, and then press the OK button.
3.
Select Fax Settings > Receive Settings.
4. Select Save to Computer > Yes and Print.
Disabling the Saving of Received Faxes on a Computer
To set the printer not to save received faxes on the computer, change the settings on the printer.
Note:
You can also change the settings using the FAX Utility. However, if there are any faxes that have been unsaved to the
computer, the feature does not work.
1. Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Settings.
To select an item, use the
u
d
buttons, and then press the OK button.
3. Select Fax Settings > Receive Settings.
4. SelectSave to Computer > No.
Making Contacts Available
Registering a contacts list allows you to easily enter destinations. You can register up to 100 entries, and you can
use the contacts list when you enter a fax number.
Faxing
>
Before Using Fax Features
>
Making Contacts Available
87
Registering or Editing Contacts
1.
Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Settings.
To select an item, use the
u
d
buttons, and then press the OK button.
3. Select Contacts Manager.
4. Do one of the following.
O To register a new contact, select Add Entry, and then select the registry number.
O To edit a contact, select Edit, and then select the target contact.
O To delete a contact, select Delete, select the target contact, and then select Ye s . No further steps are
necessary.
5. Congure the necessary settings.
Note:
When entering a fax number, enter an external access code at the beginning of the fax number if your phone system is
PBX and you need the access code to get an outside line. If the access code has been set in the Line Type setting, enter a
hash (#) instead of the actual access code. To add a pause (pause for three seconds) during dialing, enter a hyphen (-).
6. Press the OK button to proceed, and then select Add Entry to complete registering or editing.
Registering or Editing Grouped Contacts
Adding contacts to a group allows you to send a fax to multiple destinations at the same time.
Note:
You can register up to 100 destinations and groups to the contacts list in total.
1. Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Settings.
To select an item, use the
u
d
buttons, and then press the OK button.
3. Select Contacts Manager.
4. Do one of the following.
O To register a new group of contacts, select Add Group, and then select the registry number.
O To edit a group of contacts, select Edit, and then select the target group.
O To delete a group of contacts, select Delete, select the target group, and then select Ye s . No further steps are
necessary.
5.
Enter or edit the Group Name, and then select the OK.
6. Enter or edit the Index Word, and then select the OK.
Faxing
>
Before Using Fax Features
>
Making Contacts Available
88
7. Select the contacts that you want to register in the group.
Each time you press the
r
button, the contact is selected and deselected alternatively.
8. Press the OK button to proceed, and then select Add Entry to complete registering or editing.
Registering Contacts on a Computer
Using Web
Cong
, you can create a contacts list on your computer and import it to the printer.
1. Access Web Cong.
2. Log on as an administrator from Advanced Settings.
Note:
e administrator password is set in advance for the advanced settings in Web Cong. See the link below for details on
the administrator password.
3. Select in the following order.
Scan/Copy or Fax tab > Contacts
4. Select the number that you want to register, and then click Edit.
5. Enter Name, Index Word, Fax Number, and Fax Speed.
6.
Click Apply.
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 232
& “Default Value of the Administrator Password” on page 16
Contact Settings Items
Items Settings and Explanation
Name Enter a name contact name in 30 characters or less in Unicode (UTF-8). If you do
not specify this, leave it blank.
Index Word Enter words to associate with this entry for better results when searching for it.
Enter 30 characters or less in Unicode (UTF-8). This eld is optional.
Type Select the type of destination you want to register.
Assign to Frequent Use This item is not supported.
Fax Number Enter between 1 and 64 characters using 0-9 - * # and space.
Fax Speed Select a communication speed for the contact.
Registering Contacts in a Group
1. Access Web Cong.
Faxing
>
Before Using Fax Features
>
Making Contacts Available
89
2. Log on as an administrator from Advanced Settings.
Note:
e administrator password is set in advance for the advanced settings in Web Cong. See the link below for details on
the administrator password.
3.
Select in the following order.
Scan/Copy or Fax tab > Contacts
4. Select the number that you want to register, and then click Edit.
5. Enter a Name and Index Word.
6. Select a group from Type.
7. Click Select for Contact(s) for Group.
e available contact are displayed.
8.
Select the contact that you want to register to the group, and then click Select.
Note:
Contacts can be registered to multiple groups.
9. Click Apply.
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 232
& “Default Value of the Administrator Password” on page 16
Overview of this Printer's Fax Features
Sending Faxes
Sending Methods
O Sending automatically
When you scan an original by pressing the
x
button to select Send Fax, the printer dials the recipients and
sends the fax.
“Sending Faxes Using the Printer” on page 93
O Sending manually
When you perform a manual check on the line connection by dialing the recipient, press the
x
button to select
Send Fax to start sending a fax directly.
“Sending Faxes Dialing from the External Phone Device” on page 94
Recipient Designation when Sending a Fax
You can enter recipients using keypad buttons, Contacts, and Recent.
“Selecting Recipients” on page 93
Faxing
>
Overview of this Printer's Fax Features
>
Sending Faxes
90
“Making Contacts Available” on page 87
Scan Settings when Sending a Fax
You c a n s el ec t i t em s su ch as Resolution or Original Size (Glass) when sending faxes.
“Scan Settings:” on page 99
Using Fax Send Settings when Sending a Fax
You can use Fax Send Settings such as Direct Send (to send a large document stably) or Send Fax Later (to send a
fax at a time you specify).
“Fax Send Settings:” on page 99
Receiving Faxes
Receive Mode
ere
are two options in Receive Mode for receiving incoming faxes.
O Manual
Mainly for phoning, but also for faxing
“Usage of Manual Mode” on page 97
O Auto
- Only for faxing (external phone device is not required)
- Mainly for faxing, and sometimes phoning
“Usage of Auto Mode” on page 97
Receiving Faxes by Operating a Connected Phone
You can receive faxes by only operating an external phone device.
“Basic Settings Menu” on page 241
“Selecting Settings When You Connect a Phone Device” on page 85
PC-FAX Send/Receive (Windows/Mac OS)
PC-FAX Send
You can send faxes from a computer.
“Application for Conguring Fax Operations and Sending Faxes (FAX Utility)” on page 231
“Sending a Fax from a Computer” on page 102
PC-FAX Receive
You can receive faxes on a computer.
“Selecting Settings to Send and Receive Faxes on a Computer” on page 87
“Application for Conguring Fax Operations and Sending Faxes (FAX Utility)” on page 231
“Receiving Faxes on a Computer” on page 106
Faxing
>
Overview of this Printer's Fax Features
>
PC-FAX Send/Receive (Windows/Mac OS)
91
Various Fax Reports
You can check the status of sent and received faxes in a report.
“Report Settings Menu” on page 244
“Fax Send Settings:” on page 99
“Transmission Log:” on page 100
“Fax Report:” on page 100
Security when Sending and Receiving Faxes
You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong
destination, or Backup Data Auto Clear to prevent information leakage.
“Security Settings Menu” on page 245
Other Useful Features
Blocking Junk Faxes
You can reject junk faxes.
“Rejection Fax:” on page 242
Receiving Faxes After Dialing
Aer
dialing to another fax machine, you can receive documents from that fax machine.
“Receiving Faxes by Making a Phone Call” on page 98
“Polling Receive:” on page 101
Faxing
>
Overview of this Printer's Fax Features
>
Other Useful Features
92
Sending Faxes Using the Printer
You can send faxes by entering fax numbers for recipients on the printer's control panel.
1. Place the originals.
You can send up to 100 pages in one transmission; however depending on the remaining amount of memory,
the number of pages you can send may be less.
“Placing Originals on the Scanner Glass” on page 38
“Placing Originals on the ADF” on page 37
2. Select Fax on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
3. Specify the recipient.
“Selecting Recipients” on page 93
4. Select Menu by pressing the OK button, and then select Scan Settings or Fax Send Settings to make settings
as necessary such as the resolution and the sending method.
“Scan Settings:” on page 99
“Fax Send Settings:” on page 99
5. Press the
x
button to send the fax.
Note:
O If the fax number is busy or there are any sending issues, the printer automatically redials aer one minute.
O To cancel sending, press the
y
button.
O It takes longer to send a fax in color because the printer performs scanning and sending simultaneously. While the
printer is sending a fax in color, you cannot use the other features.
Selecting Recipients
You can specify fax recipients using the following methods.
Entering Fax Number Manually
Enter the fax number with the number buttons, and then press the OK button.
Faxing
>
Sending Faxes Using the Printer
>
Selecting Recipients
93
- To add a pause (pause for three seconds during dialing), press the
d
button.
- If you have entered an external access code in Line Type, enter "#" (hash) instead of the actual external access
code at the beginning of the fax number.
Note:
If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On. Select fax
recipients from the contacts list or the sent fax history.
Selecting the recipients from the contacts list
Press the
u
button and select the recipients you want to send to. If the recipient you want to send to has not been
registered in Contacts, register it from Contacts Manager.
Fax > Menu > Contacts Manager
Selecting the recipients from the sent fax history
Press the
d
button, and then select a recipient.
Note:
To deselect recipients you have entered, press the
r
button, move the cursor to the recipient you want to deselect by press the
u
d
button, and then deselect the recipient by pressing the OK button. Press the button to nish and return to the Fax
screen.
Related Information
& “Making Contacts Available” on page 87
Various Ways of Sending Faxes
Sending Faxes Dialing from the External Phone Device
You can send a fax by dialing using a connected phone device when you want to talk over the phone before sending
a fax, or when the recipient's fax machine does not switch to the fax automatically.
1. Place the originals.
You can send up to 100 pages in one transmission.
2.
Pick up the handset of the phone device, and then dial the recipient's fax number using the phone.
Note:
When the recipient answers the phone, you can talk with the recipient.
3. Select Fax on the home screen.
To select an item, use the
l
r
buttons, and then press the OK button.
4. Press the OK button, and then select Scan Settings or Fax Send Settings to make settings such as the
resolution and the sending method if necessary.
Faxing
>
Sending Faxes Using the Printer
>
Various Ways of Sending Faxes
94
5. When you hear a fax tone, press the
x
button, and then hang up the handset.
Note:
When a number is dialed using the connected phone device, it takes longer to send a fax because the printer performs
scanning and sending simultaneously. While sending the fax, you cannot use the other features.
6.
When sending is complete, remove the originals.
Related Information
& “Scan Settings:” on page 99
& “Fax Send Settings:” on page 99
Sending Dierent Size Documents Using ADF (ADF Continuous Scan)
Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document
at their original sizes.
If you place
dierent
sized originals in the ADF, all of the originals are sent at the largest size among them. To send
originals at their original sizes, do not place
dierent
sized originals at the same time.
1. Place the
rst
batch of same sized originals.
2. Select Fax on the home screen.
To select an item, use the
l
r
buttons, and then press the OK button.
3. Specify the recipient.
“Selecting Recipients” on page 93
4. Press the OK button, and then select Scan Settings.
5.
Select ADF Continuous Scan, and then select On.
You can also select settings such as the resolution and the sending method in Scan Settings or Fax Send
Settings if necessary.
6. Press the
button until you return to the Fax screen, and then press the
x
button.
7.
When scanning the previous originals is complete and the message Send another page? is displayed on the
control panel, select Ye s , load the next batch of same sized originals, and then press the
x
button.
Note:
If you leave the printer untouched for 60 seconds aer prompted to set the next originals, the printer stops storing and
starts sending the document.
8.
When sending is complete, remove the originals.
Sending Many Pages of a Monochrome Document (Direct Send)
When sending a fax in monochrome, the scanned document is temporarily stored in the printer's memory.
erefore,
sending a lot of pages may cause the printer to run out of memory and stop sending the fax. You
Faxing
>
Sending Faxes Using the Printer
>
Various Ways of Sending Faxes
95
can avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer
performs scanning and sending simultaneously. You can use this feature when there is only one recipient.
Accessing the Menu
You can nd the menu on the printer's control panel.
Fax > Menu > Fax Send Settings > Direct Send.
Sending Faxes in Monochrome at a Specied Time of the Day (Send Fax Later)
You can set to send a fax at a specied time. Only monochrome faxes can be sent when the time to send is
specied.
1. Place the originals.
2.
Select Fax on the home screen.
To select an item, use the
l
r
buttons, and then press the OK button.
3. Specify the recipient.
“Selecting Recipients” on page 93
4.
Select settings to send the fax at a
specied
time.
A
Press the OK button, and then select Fax Send Settings.
B
Select Send Fax Later, and then select On.
C
Enter the time you want to send the fax, and then press the OK button.
You can also select settings such as the resolution and the sending method in Scan Settings or Fax Send
Settings if necessary.
5. Press the
button until you return to Fax screen, and then press the
x
button.
6.
When sending is complete, remove the originals.
Note:
You can cancel faxing from the Fax screen.
Receiving Faxes on the Printer
If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard,
you can receive faxes.
Received faxes are printed.
Faxing
>
Receiving Faxes on the Printer
96
When you want to check the status of the fax settings, print a Fax Settings List by selecting Fax > Menu > More >
Fax Report > Fax Settings List.
Receiving Incoming Faxes
ere are two options in Receive Mode.
Related Information
& “Usage of Manual Mode” on page 97
& “Usage of Auto Mode” on page 97
& “Receive Mode:” on page 242
Usage of Manual Mode
is mode is mainly for making phone calls, but is also for faxing.
Receiving Faxes
When the connected phone device rings, you can answer the ringing manually by picking up the handset.
O When you hear a fax signal (baud):
Select Fax on the printer's home screen, press the # button to start receiving the fax, and then press the
x
button. Next, hang up the handset.
O If the ringing is for a voice call:
You can answer the phone as normal.
Receiving Faxes Using only the Connected Phone Device
When Remote Receive is set, you can receive faxes by simply entering the start code.
When the telephone rings, pick up the handset. When you hear a fax tone (baud), dial the two digit start code, and
then hang up the handset.
Related Information
& “Remote Receive:” on page 242
Usage of Auto Mode
is mode allows you to use the line for the following uses.
O Faxing only (external telephone is not necessary)
O Faxing mainly, and sometimes phoning
Receiving Faxes Without an External Phone Device
e
printer automatically switches to receive faxes when the number of rings you set in Rings to Answer has
occurred.
Faxing
>
Receiving Faxes on the Printer
>
Receiving Incoming Faxes
97
Receiving Faxes With an External Phone Device
A printer with an external phone device works as follows.
O When the answering machine answers within the number of rings set in Rings to Answer:
- If the ringing is for a fax:
e
printer automatically switches to receive faxes.
- If the ringing is for a voice call; e answering machine can receive voice calls and record voice messages.
O When you pick up the handset within the number of rings set in Rings to Answer:
- If the ringing is for a fax: Select Fax on the printer's home screen, press the # button to start receiving the fax,
and then press the
x
button. Next hang up the handset.
- If the ringing is for a voice call: You can answer the phone as normal.
O When the ringing stops and the printer automatically switches to receive faxes:
- If the ringing is for a fax:
e
printer starts receiving faxes.
- If the ringing is for a voice call: You cannot answer the phone. Ask the person to call you back.
Note:
Set the number of rings to answer for the answering machine to a lower number than the number set in Rings to Answer.
Otherwise, the answering machine cannot receive voice calls to record voice messages. For details on setting up the answering
machine, see the manual supplied with the answering machine.
Related Information
& “Rings to Answer:” on page 242
Receiving Faxes by Making a Phone Call
You can receive a fax stored on another fax machine by dialing the fax number.
Receiving Faxes by Polling (Polling Receive)
You can receive a fax stored on another fax machine by dialing the fax number. Use this feature to receive a
document from a fax information service.
Note:
O If the fax information service has an audio guidance feature that you need to follow to receive a document, you cannot
use this feature.
O To receive a document from a fax information service that uses audio guidance, just dial the fax number using the
connected telephone, and operate the phone and the printer following the audio guidance.
1. Select Fax on the home screen.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Press the OK button, and then select More.
3. Select Polling Receive, and then select On.
4.
Specify the recipient.
Note:
If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On. Select fax
recipients from the contacts list or the sent fax history.
Faxing
>
Receiving Faxes on the Printer
>
Receiving Faxes by Making a Phone Call
98
5. Press the
x
button to start Polling Receive.
Menu Options for Faxing
Contacts:
Select a recipient from the contacts list. You can also add or edit a contact.
Recent:
Select a recipient from the sent fax history. You can also add the recipient to the contacts list.
Menu:
Scan Settings:
Resolution:
Select the resolution of the outgoing fax. If you select a higher resolution, the data size
becomes larger and it takes more time to send the fax.
Density:
Sets the density of the outgoing fax. Press
r
to make the density darker, and press
l
to
make it lighter.
ADF Continuous Scan:
Sending faxes by placing originals one by one, or by placing originals by size, you can
send them as one document at their batches of same size originals.
“Sending
Dierent
Size Documents Using ADF (ADF Continuous Scan)” on page 95
Original Size (Glass):
Select the size and orientation of the original you placed on the scanner glass.
Color Mode:
Select whether to scan in color or in monochrome.
Clear All Settings:
Restores all settings in Scan Settings to their defaults.
Fax Send Settings:
Direct Send:
Sends a monochrome fax while scanning the originals. Since scanned originals are not
stored temporarily in the printer's memory even when sending a large volume of pages,
you can avoid printer errors due to a lack of memory. Note that sending using this
feature takes longer than not using this feature. See the related information below on
this topic.
You cannot use this feature when sending a fax to multiple recipients.
“Sending Many Pages of a Monochrome Document (Direct Send)” on page 95
Faxing
>
Menu Options for Faxing
99
Send Fax Later:
Sends a fax at a time you specify. You can only send monochrome faxes when using this
option.
“Fax Send Settings:” on page 99
Add Sender Info:
Select the position where you want to include the header information (sender name and
fax number) in the outgoing fax, or not to include the information.
O O: Sends a fax with no header information.
O Outside of Image: Sends a fax with header information in the top white margin of
the fax.
is
keeps the header from overlapping with the scanned image, however,
the fax received by the recipient may be printed across two sheets depending on the
size of the originals.
O Inside of Image: Sends a fax with header information approximately 7 mm lower
than the top of the scanned image. e header may overlap with the image, however,
the fax received by the recipient will not be split into two documents.
Fax Header:
Select the header for the recipient. To use this feature, you should register multiple
headers in advance.
Additional Header Info:
Select the information you want to add. You can select one from Your Phone Number
and Destination List.
Transmission Report:
Prints a transmission report
aer
you send the fax.
Print on Error prints a report only when an error occurs.
When Attach Fax image to report has been set in More > Settings > Fax Settings >
Report Settings, faxes with errors are also printed with the report.
Clear All Settings:
Restores all settings in Fax Send Settings to their defaults.
More:
Transmission Log:
You can check the history of sent or received fax jobs.
Fax Report:
Last Transmission:
Prints a report for the previous fax that was sent or received through polling.
Fax Log:
Prints a transmission report. You can set to print this report automatically using
the following menu.
More > Settings > Fax Settings > Report Settings > Fax Log Auto Print
Faxing
>
Menu Options for Faxing
100
Fax Settings List:
Prints the current fax settings.
Protocol Trace:
Prints a detailed report for the previous fax that was sent or received.
Reprint Faxes:
Reprints the received faxes in the printer.
Polling Receive:
When this is set to On and you call the sender's fax number, you can receive documents
from the sender's fax machine.
“Receiving Faxes by Polling (Polling Receive)” on page 98
Fax Settings:
Accesses More > Settings > Fax Settings.
“Fax Settings” on page 240
Contacts Manager:
Add Entry:
Register an entry to be used for faxes in contacts.
Add Group:
Register an entry for group faxes in contacts.
Edit:
Edit entries and groups registered in contacts.
Delete:
Delete an entry or group registered in contacts.
Print Contacts:
Print your contacts list.
Using Other Faxing Features
Printing Fax Report Manually
1. Select Fax on the home screen.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Press OK button and select More.
3.
Select Fax Report.
Faxing
>
Using Other Faxing Features
>
Printing Fax Report Manually
101
4. Select the report you want to print, and then follow the on-screen instructions.
Note:
You can change the report format. From the home screen, select More > Settings > Fax Settings > Report Settings, and
then change the Attach Fax image to report or Report Format settings.
Sending a Fax from a Computer
You can send faxes from the computer by using the FAX Utility and PC-FAX driver.
For details on how to operate FAX Utility, see Basic Operations in the FAX Utility help (displayed on the main
window).
Note:
O Check if the FAX Utility and the printer's PC-FAX driver are installed before using this feature.
“Application for
Conguring
Fax Operations and Sending Faxes (FAX Utility)” on page 231
“Application for Sending Faxes (PC-FAX Driver)” on page 232
O If the FAX Utility is not installed, install the FAX Utility using the EPSON
Soware
Updater (application for updating
soware).
“Application for Updating
Soware
and Firmware (Epson
Soware
Updater)” on page 233
Sending Documents Created Using an Application (Windows)
By selecting a printer fax from the Print menu of an application like Microso Word or Excel, you can directly
transmit data such as documents, drawings, and tables you have created, with a cover sheet.
Note:
e following explanation uses Microso Word as an example. e actual operation may dier depending on the application
you use. For details, see the application’s help.
1. Using an application, create a document to transmit by fax.
2.
Click Print from the File menu.
e application’s Print window appears.
3.
Select XXXXX (FAX) (where XXXXX is your printer name) in Printer, and then check the settings for fax
sending.
O Specify 1 in Number of copies. Fax may not be transmitted correctly if you specify 2 or more.
O You can send up to 100 pages in one fax transmission.
4. Click Printer Properties or Properties if you want to specify Paper Size, Orientation, Color, Image Quality,
or Character Density.
For details, see the PC-FAX driver help.
5. Click Print.
Note:
When Using FAX Utility for the rst time, a window for registering your information is displayed. Enter the necessary
information, and then click OK.
e Recipient Settings screen is displayed.
Faxing
>
Sending a Fax from a Computer
>
Sending Documents Created Using an Application (Windows)
102
6. When you want to send other documents in the same fax transmission, select the Add documents to send
checkbox.
e screen for adding documents is displayed when you click Next in step 9.
7. Select Attach a cover sheet checkbox if necessary.
8. Specify a recipient.
O Selecting a recipient from PC-FAX Phone Book:
If the recipient is saved in the phone book, do the steps below.
A
Click the PC-FAX Phone Book tab.
B
Select the recipient from the list and click Add.
O Selecting a recipient from the contacts on the printer:
If the recipient is saved in the contacts on the printer, do the steps below.
A
Click the Contacts on Printer tab.
B
Select contacts from the list and click Add to proceed to Add to Recipient window.
C
Select the contacts from the list displayed, and then click Edit.
D
Add the personal data such as Company/Corp. and Title as necessary, and then click OK to return to
the Add to Recipient window.
E
As necessary, select the checkbox of Register in the PC-FAX Phone Book to save the contacts to
PC-FAX Phone Book.
F
Click OK.
O Specifying a recipient directly:
Do the steps below.
A
Click the Manual Dial tab.
B
Enter the necessary information.
C
Click Add.
Furthermore, by clicking Save to Phone Book, you can save the recipient in the list under the PC-FAX
Phone Book tab.
Note:
O If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the
exact prex code, enter # (hash). For details, see Line Type in Basic Settings from related information link below.
O If you have selected Enter fax number twice in the Optional Settings on the FAX Utility main screen, you need
to enter the same number again when you click Add or Next.
e recipient is added to the Recipient List displayed in the upper part of the window.
9. Click Next.
O If you selected the Add documents to send checkbox, follow the steps below to add documents in the
Document Merging window.
A
Open a document you want to add, and then select the same printer (fax name) in the Print window.
e document is added to the Document List to Merge list.
B
Click Preview to check the merged document.
C
Click Next.
Note:
e Image Quality and Color settings you have selected for the rst document are applied to other documents.
Faxing
>
Sending a Fax from a Computer
>
Sending Documents Created Using an Application (Windows)
103
O If you selected the Attach a cover sheet checkbox, specify the content of the cover sheet in the Cover Sheet
Settings window.
A
Select a cover sheet from samples in the Cover Sheet list. Note that there is no function to create an
original cover sheet or to add an original cover sheet to the list.
B
Enter the Subject and Message.
C
Click Next.
Note:
Set the following as necessary in Cover Sheet Settings.
O Click Cover Sheet Formatting if you want to change the order of the items on the cover sheet. You can select
the cover sheet size in Paper Size. You can also select a cover sheet at a dierent size to the document being
transmitted.
O Click Font if you want to change the font used for the text on the cover sheet.
O Click Sender Settings if you want to change the sender information.
O Click Detailed Preview if you want to check the cover sheet with the subject and the message you entered.
10. Check the transmission content and click Send.
Make sure the name and fax number of the recipient are correct before transmitting. Click Preview to preview
the cover sheet and document to transmit.
Once transmission starts, a window displaying the transmission status appears.
Note:
O To stop transmitting, select the data, and click Cancel
. You can also cancel using the printer's control panel.
O If an error occurs during transmission, the Communication error window appears. Check the error information
and retransmit.
O e Fax Status Monitor screen (the screen mentioned above where you can check the transmission status) is not
displayed if Display Fax Status Monitor During Transmission is not selected in the Optional Settings screen of the
FAX Utility main screen.
Related Information
& “Basic Settings Menu” on page 241
Sending Documents Created Using an Application (Mac OS)
By selecting a fax-capable printer from the Print menu of a commercially available application, you can send data
such as documents, drawings, and tables, you have created.
Note:
e following explanation uses TextEdit, a standard Mac OS application as an example.
1. Create the document you want to send by fax in an application.
2. Click Print from the File menu.
e application’s Print window is displayed.
3. Select your printer (fax name) in Name, click
d
to display the detailed settings, check the print settings, and
then click OK.
Faxing
>
Sending a Fax from a Computer
>
Sending Documents Created Using an Application (Mac OS)
104
4. Select settings for each item.
O Specify 1 in Number of copies. Even if you specify 2 or more, only 1 copy is sent.
O You can send up to 100 pages in one fax transmission.
Note:
e page size of documents you can send is the same as the paper size you can fax from the printer.
5. Select Fax Settings from the popup menu, and then select settings for each item.
See the PC-FAX driver's help for explanations on each setting.
Click
in the bottom le corner of the window to open the PC-FAX driver's help.
6. Select the Recipient Settings menu, and then specify the recipient.
O Specifying a recipient directly:
Click the Add item, enter the necessary information, and then click
. e recipient is added to the
Recipient List displayed in the upper part of the window.
If you have selected Enter fax number twice in the PC-FAX driver settings, you need to enter the same
number again when you click
.
If your fax connection line requires a prex code, enter External Access Prex.
Note:
If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from the Related Information link below.
O Selecting a recipient from the phone book:
If the recipient is saved in the phone book, click
. Select the recipient from the list, and then click Add
> OK.
If your fax connection line requires a prex code, enter External Access Prex.
Note:
If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from the Related Information link below.
7. Check the recipient settings, and then click Fax.
Sending starts.
Make sure the name and fax number of the recipient are correct before transmitting.
Note:
O If you click the printer icon in Dock, the transmission status check screen is displayed. To stop sending, click the data,
and then click Delete.
O If an error occurs during transmission, the Sending failed message is displayed. Check the transmission records on
the Fax Transmission Record screen.
O Mixed paper size documents may not be sent correctly.
Related Information
& “Basic Settings Menu” on page 241
Faxing
>
Sending a Fax from a Computer
>
Sending Documents Created Using an Application (Mac OS)
105
Receiving Faxes on a Computer
Faxes can be received by a printer and saved in PDF format on a computer connected to the printer. Use the FAX
Utility (application) to select settings.
For details on how to operate the FAX Utility, see Basic Operations in the FAX Utility help (displayed on the main
window). If the password entry screen is displayed on the computer screen while you are selecting settings, enter
the password. If you do not know the password, contact your administrator.
Note:
O Check if the FAX Utility has been installed and the FAX Utility settings have been selected before using this feature.
“Application for
Conguring
Fax Operations and Sending Faxes (FAX Utility)” on page 231
O If the FAX Utility is not installed, install the FAX Utility using the EPSON
Soware
Updater (application for updating
soware).
“Application for Updating Soware and Firmware (Epson Soware Updater)” on page 233
c
Important:
O To receive faxes on a computer, the Receive Mode on the printer's control panel must be set to Auto. To select
settings on the printer's control panel, select More > Settings > Fax Settings > Basic Settings > Receive Mode.
O e computer that will receive faxes should always be on. Received documents are saved in the printer's memory
temporarily before the documents are saved on the computer. If you turn o the computer, the printer's memory
might become full as it cannot send the documents to the computer.
O When received faxes have been temporarily saved to the printer's memory, the
light turns on.
O To read the received faxes, you need to install a PDF viewer such as Adobe Reader in the computer.
Checking for New Faxes (Windows)
By setting up a computer to save faxes received by the printer, you can check the processing status of received faxes,
and whether or not there are any new faxes using the fax icon on the Windows task bar. By setting up the computer
to display a notication when new faxes are received, a notication screen pops up near the Windows system tray,
and you can check the new faxes.
Note:
O Received fax data saved to the computer is removed from the printer's memory.
O You need Adobe Reader to view the received faxes saved as PDF les.
Using the Fax Icon on the Task Bar (Windows)
You can check for new faxes and the operation status by using the fax icon displayed on the Windows taskbar.
1.
Check the icon.
O
: Standing by.
O
: Checking for new faxes.
O
: New faxes received.
Faxing
>
Receiving Faxes on a Computer
>
Checking for New Faxes (Windows)
106
2. Right-click the icon, and then click View Receiving Fax Record.
e Receiving Fax Record screen is displayed.
3. Check the date and the sender in the list, and then open the received le as a PDF.
Note:
O Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number)
O You can also open the received fax folder directly when you right-click the icon. For details, see Optional Settings in
the FAX Utility and its help (displayed on the main window).
While the fax icon indicates that it is standing by, you can check for new faxes instantly by selecting Check new
faxes now.
Using the Notication Window (Windows)
When you enable the FAX Utility to notify you about new faxes a notication window is displayed near the task
bar for each the fax.
1. Check the notication screen displayed on your computer screen.
Note:
e notication screen disappears if no operation is performed for a given length of time. You can change the
notication settings such as the display time.
2. Click anywhere in the
notication
screen, except for the button.
e Receiving Fax Record screen is displayed.
3. Check the date and the sender in the list, and then open the received le as a PDF.
Note:
O Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number)
O You can also open the received fax folder directly when you right-click the icon. For details, see Optional Settings in
the FAX Utility and its help (displayed on the main window).
Checking for New Faxes (Mac OS)
You can check for new faxes using one of the following methods.
is
is available only on computers set to "Save"
(save faxes on this computer).
O Open the received fax folder (specied in Received Fax Output Settings.).
O Open the Fax Receive Monitor and click Check new faxes now.
O Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor > Preferences in the FAX Utility,
the fax receive monitor icon on the Dock jumps to notify you that new faxes have arrived.
Open the Received Fax Folder from Received Fax Monitor (Mac OS)
You can open the save folder from the computer specied to receive faxes when selecting "Save" (save faxes on
this computer).
Faxing
>
Receiving Faxes on a Computer
>
Checking for New Faxes (Mac OS)
107
1. Click the received fax monitor icon on the Dockto open Fax Receive Monitor.
2. Select the printer and click Open folder, or double click the printer name.
3. Check the date and the sender in the le name, and then open the PDF le.
Note:
O Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender's number)
O Information sent from the sender is displayed as the sender's number. is number may not be displayed depending
on the sender.
Canceling the Feature that Saves Incoming Faxes to the Computer
You can cancel saving faxes to the computer by using the FAX Utility.
For details, see Basic Operations in the FAX Utility help (displayed on the main window).
Note:
O If there are any faxes that have not been saved to the computer, you cannot cancel the feature that saves faxes on the
computer.
O You can also change the settings on the printer. See "Related Information" below to change settings.
Related Information
& “Disabling the Saving of Received Faxes on a Computer” on page 87
Faxing
>
Receiving Faxes on a Computer
>
Canceling the Feature that Saves Incoming Faxes to the Computer
108
Maintaining the Printer
Checking the Ink Levels.............................................110
Reset the Ink Level................................................ 110
Improving Print, Copy, Scan, and Fax Quality.............................111
Cleaning the Printer...............................................120
Cleaning Spilled ink............................................... 121
Checking the Ink Levels
To conrm the actual ink remaining, visually check the ink levels in all of the printer's tanks.
c
Important:
Prolonged use of the printer when any ink level is below the lower line could damage the printer.
Note:
You can also check the approximate ink levels from the status monitor on the printer driver.
O Windows
Click EPSON Status Monitor 3 on the Maintenance tab.
If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
O Mac OS
Apple menu > System Preferences (or System Settings) > Printers & Scanners (or Print & Scan, Print & Fax) >
Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor
Note:
e product has a low ink alert system. e accuracy of this system depends on the user relling the ink tanks correctly. e
product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally
monitoring ink usage.
e
low ink alert system may generate inaccurate messages if the ink tanks are not
relled
according
to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower lines.
Continued use of the product when any ink level is below the lower line on the tank could damage the product.
Related Information
& “It is Time to Rell the Ink” on page 199
& “It is Time to Replace the Maintenance Box” on page 205
Reset the Ink Level
If the ink levels displayed by the printer's control panel does not match the actual ink levels in the ink tanks, reset
the ink levels.
1. Select More on the printer's control panel.
2. Select Maintenance > Set Ink Level.
Maintaining the Printer
>
Reset the Ink Level
110
3. Adjust the ink levels as needed to match the ink levels in the ink tanks.
!
Caution:
To conrm the actual ink remaining, visually check the ink levels in all of the printer's tanks.
4. Press the button when you have nished adjusting the ink levels.
5. Press the OK button when a message is displayed indicating that setup is complete.
Improving Print, Copy, Scan, and Fax Quality
Adjusting the Print Quality
If you notice blank pages being ejected, misaligned vertical lines, blurred images, or horizontal banding, try Print
Quality Adjustment.
c
Important:
Head cleaning may be necessary
aer
performing Print Quality Adjustment. Check the following items when
performing head cleaning.
O Head cleaning consumes ink and should not be performed more than necessary.
O When ink is low, you may not be able to clean the print head.
O Do not turn o the printer during head cleaning. If the head cleaning is incomplete, you may not be able to print.
1. Select More on the printer's control panel.
2. Select Maintenance > Print Quality Adjustment.
3. Follow the on-screen instructions to print the adjustment pattern and scan it.
c
Important:
Close the document cover before scanning.
Adjustments are performed automatically.
Note:
O When placing the adjustment pattern on the Scanner glass
Check the paper placed on the scanner glass and select Start Scanning. If the paper is folded or out of alignment with
the corner mark, it cannot be scanned.
O Even if a blank sheet is ejected, follow the on-screen instructions to scan. If you scan a blank sheet of paper, scanning
will fail. If this occurs, press the
button, and follow the on-screen instructions.
O If the problem does not improve even aer performing Print Quality Adjustment, go to Maintenance to perform all
available print head adjustments (nozzle check, cleaning, Alignment adjustment). See Related Information for more
details.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Adjusting the Print Quality
111
Note:
You can also per form Print Quality Adjustment from the printer driver.
O Windows
Click Maintenance on the Maintenance tab, and then select Print Quality Adjustment.
O Mac OS
Apple menu > System Preferences (or System Settings) > Printers & Scanners (or Print & Scan, Print & Fax) >
Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Quality Adjustment
Related Information
& “Checking and Cleaning the Print Head” on page 112
& “Aligning the Print Head” on page 116
Checking and Cleaning the Print Head
If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. If the
nozzles are severely clogged, a blank sheet will be printed. When print quality has declined, rst use the nozzle
check feature to check if the nozzles are clogged. If the nozzles are clogged, clean the print head.
c
Important:
O Do not open the scanner unit or turn o the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
O Head cleaning consumes ink and should not be performed more than necessary.
O When ink is low, you may not be able to clean the print head.
O If print quality has not improved aer running a nozzle check and Cleaning alternately 3 times or Power
Cleaning once, wait for at least 12 hours without printing (we recommend turning o the printer), and then run
a nozzle check. If print quality has still not improved, run Cleaning and a nozzle check again. If it has still not
improved, run Power Ink Flushing.
O To prevent the print head from drying out, do not unplug the printer while the power is on.
You can check and clean the print head by using the printer's control panel.
1. Select More on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Maintenance > Nozzle Check.
3. Follow the on-screen instructions to load paper and print the nozzle check pattern.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Checking and Cleaning the Print Head
112
4. Check the printed pattern to see if the print head nozzles are clogged.
O A:
All lines are printed. Select No. No further steps are needed.
O B or close to B
Some nozzles are clogged. Select Ye s > Cleaning, and then follow the on-screen instructions to clean the
print head.
When cleaning is nished, another nozzle check pattern is printed automatically.
O C or close to C
If the printout comes out as a blank sheet or more than half of the lines is missing, most of the nozzles
are clogged. Select Ye s > Power Cleaning, and then follow the on-screen instructions. When cleaning is
nished,
another nozzle check pattern is printed automatically.
For details, see "Related information" below.
5. Repeat cleaning and printing the pattern until all lines are printed completely.
c
Important:
If all nozzle check lines are not printed completely aer running a nozzle check and Cleaning alternately three times
or Power Cleaning once, wait for at least 12 hours without printing (we recommend turning o the printer), and
then run a nozzle check. If all nozzle check lines are not printed completely, run Cleaning and a nozzle check again.
If all nozzle check lines are still not printed completely, run Power Ink Flushing.
Note:
You can also check and clean the print head from the printer driver.
O Windows
Click Maintenance on the Maintenance tab, and then select Print Head Nozzle Check.
O Mac OS
Apple menu > System Preferences (or System Settings) > Printers & Scanners (or Print & Scan, Print & Fax) >
Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check
Related Information
& “Running Power Cleaning” on page 114
& “Running Power Ink Flushing” on page 115
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Checking and Cleaning the Print Head
113
Running Power Cleaning
e Power Cleaning feature may improve print quality in the following cases.
O When most nozzles are clogged.
O When the printout comes out as a blank sheet.
Before running this feature, use the nozzle check feature to check if the nozzles are clogged, read the following
instructions.
c
Important:
e Power Cleaning uses more ink than the Cleaning.
1. Select More on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Maintenance > Head Cleaning, and then select Ye s , you can run the nozzle check. If you select No, you
can select Power Cleaning.
3. Follow the on-screen instructions to run the Power Cleaning feature.
Note:
If you cannot run this feature, solve the problems that are displayed on the screen. Next, follow this procedure from step
1 to run this feature again.
4. When Power Cleaning is nished, a nozzle check is printed automatically so you can check whether any
nozzles are still clogged.
c
Important:
If all nozzle check lines are not printed completely aer running Power Cleaning, wait for at least 12 hours without
printing (we recommend turning o the printer), and then run a nozzle check. If all nozzle check lines are not
printed completely, run Cleaning and a nozzle check again. If all nozzle check lines are not printed completely, run
Power Ink Flushing.
Note:
You can also run Power Cleaning from the printer driver.
O Windows
Maintenance tab > Maintenance > Print Head Cleaning > Power Cleaning
O Mac OS
Apple menu > System Preferences (or System Settings) > Printers & Scanners (or Print & Scan, Print & Fax) >
Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Cleaning > Power Cleaning
Related Information
& “Checking and Cleaning the Print Head” on page 112
& “Running Power Ink Flushing” on page 115
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Running Power Cleaning
114
Running Power Ink Flushing
e Power Ink Flushing utility allows you to replace all of the ink inside the ink tubes. In the following situations,
you may need to use this feature to improve the print quality.
O You printed or performed head cleaning when the ink levels were too low to be seen in the ink tank windows.
O You performed the nozzle check and Cleaning three times or the Power Cleaning once, aited for at least 12
hours without printing, performed the Cleaning again, but all nozzle check lines are still not printed completely.
Before running this process, read the following instructions.
c
Important:
Make sure that there is enough ink in the ink tanks.
Visually
conrm
that all ink tanks are at least a third full. Low ink levels during Power Ink Flushing could damage
the product.
c
Important:
Ink will be deposited in the maintenance box. If the maintenance box becomes full, you must prepare and install a
replacement maintenance box to continue printing.
Note:
When the ink levels or the free space in the maintenance box are insucient for Power Ink Flushing, you cannot run this
process. Even in this case, there may be enough ink and free space in the maintenance box to continue printing.
1. Select More on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Maintenance > Power Ink Flushing.
3. Follow the on-screen instructions to run the Power Ink Flushing.
Note:
If you cannot run this utility, solve the problems that are displayed on the screen. Next, repeat the process from step 1.
4. Aer running the Power Ink Flushing, run the nozzle check to make sure the nozzles are not clogged.
For details on how to run the nozzle check, see the related information link below.
c
Important:
If all nozzle check lines are still not printed completely
aer
running Power Ink Flushing, contact Epson support.
Note:
You can also run Power Ink Flushing from the printer driver.
O Windows
Click Maintenance on the Maintenance tab, and then select Power Ink Flushing.
O Mac OS
Apple menu > System Preferences (or System Settings) > Printers & Scanners (or Print & Scan, Print & Fax) >
Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Power Ink Flushing
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Running Power Ink Flushing
115
Related Information
& “Checking and Cleaning the Print Head” on page 112
Preventing nozzle clogging
When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may
not be capped properly. If the print head is le as it is, it will dry out and its nozzles (ink outlets) will clog.
Always use the power button when turning the printer on and
o.
Check that the power light is o before you disconnect the power cord.
e ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it
from drying, make sure the print head is capped properly to prevent the ink from drying.
In these cases, turn the printer on and
o
again as soon as possible to cap the print head.
Aligning the Print Head
If you notice a misalignment of vertical or horizontal lines, or blurred images, align the print head.
1. Select More on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Maintenance > Print Head Alignment.
3. Select one of the alignment menus.
O If vertical lines look misaligned or the printouts look blurry, select Vertical Alignment.
O If horizontal banding occurs at regular intervals, select Horizontal Alignment.
4. Follow the on-screen instructions.
Cleaning the Paper Path for Ink Smears
When the printouts are smeared or
scued,
clean the roller inside.
c
Important:
Do not use tissue paper to clean the inside of the printer. e print head nozzles may be clogged with lint.
1. Select More on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Maintenance > Paper Guide Cleaning.
3. Follow the on-screen instructions to load paper and clean the paper path.
4. Repeat this procedure until the paper is not smeared with ink.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the Paper Path for Ink Smears
116
Cleaning the Scanner Glass
When the copies or scanned images are smeared, clean the scanner glass.
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the document cover. Otherwise you may be
injured.
c
Important:
Never use alcohol or thinner to clean the printer. ese chemicals can damage the printer.
1. Open the document cover.
2. Use a so, dry, clean cloth to clean the scanner glass.
c
Important:
O If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner and a so cloth to remove it. Wipe o all remaining liquid.
O Do not press the glass surface too hard.
O Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan
quality.
Cleaning the ADF
When the copied or scanned images from the ADF are smeared or the originals do not feed into the ADF correctly,
clean the ADF.
c
Important:
Never use alcohol or thinner to clean the printer.
ese
chemicals can damage the printer.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the ADF
117
1. Open the ADF cover.
2. Use a so, moist cloth to clean the rollers and the interior of the ADF.
c
Important:
Using a dry cloth may damage the surfaces of the rollers. Use the ADF aer the rollers have dried.
3. Close the ADF cover, and then open the document cover.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the ADF
118
4. Clean the part that is shown in the illustration.
c
Important:
O If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner and a so cloth to remove it. Wipe o all remaining liquid.
O Do not press the glass surface too hard.
O Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan
quality.
5. If the problem cannot be cleared, turn o the printer by pressing the
P
button, open the ADF cover, and then
raise the ADF input tray.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the ADF
119
6. Clean the part that is shown in the illustration.
Cleaning the Printer
If the components and the case are dirty or dusty, turn
o
the printer and clean them using a
so,
clean cloth that
has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the
damp cloth.
Maintaining the Printer
>
Cleaning the Printer
120
c
Important:
O Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer
could be damaged.
O Never use alcohol or paint thinner to clean the components and the case. ese chemicals can damage them.
O Do not touch the parts shown in the following illustration. Doing so may cause a malfunction.
Cleaning Spilled ink
If ink has been spilled, follow these procedures to clean it up.
O If there is ink residue on the printer, in the area around the tank, wipe it o using a napless, clean cloth or cotton
swab.
O If ink spills on the desk or oor, wipe it o immediately. If the ink dries, it will be dicult to remove. To prevent
the spill from spreading, blot the ink with a dry cloth, and then wipe it with a moist cloth.
O If ink gets on your hands, wash them with water and soap.
Maintaining the Printer
>
Cleaning Spilled ink
121
In These Situations
When Replacing a Computer.........................................123
Saving Power.................................................... 123
Checking the Total Number of Pages Fed rough the Printer.................124
Installing the Applications Separately...................................124
Resetting the Network Connection.....................................127
Connecting a Device and Printer Directly (Wi-Fi Direct).................... 139
Adding or Changing the Printer's Connection.............................142
Transporting and Storing the Printer...................................145
When Replacing a Computer
You need to install the printer driver and other soware on the new computer.
U.S. and Canada
Access the following website and search for your product. Download and run your product's soware package,
then follow the instructions on the computer screen to run the setup program.
https://support.epson.com
Other Regions
Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the
on-screen instructions.
https://epson.sn
Saving Power
e printer enters sleep mode or turns o automatically if no operations are performed for a specied period. You
can adjust the time before power management is applied. Any increase will aect the product's energy eciency.
Please consider the environment before making any change.
1. Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2.
Select Settings > Printer Setup.
3. Do one of the following.
O Select Sleep Timer or Power O Settings > Power O If Inactive or Power O If Disconnected.
O Select Sleep Timer or Power O Timer.
Note:
Your produc t may have the Power O Settings or Power O Timer feature depending on the location of purchase.
4. Adjust settings as needed.
Disabling your Wi-Fi Connection
If you no longer need to use a Wi-Fi (wireless LAN) connection with your printer, you can disable it.
By removing unnecessary Wi-Fi signals, you can also reduce the load on your standby power.
Note:
For ET-2900U only
e printer must be connected to the Internet in order to function and have its ink usage monitored as part of the
ReadyPrint program.
1. Select Wi-Fi Setup on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
In These Situations
>
Saving Power
>
Disabling your Wi-Fi Connection
123
2. Select Wi-Fi.
3. Press the OK button.
4. Select Others > Disable Wi-Fi.
Follow the on-screen instructions.
Checking the Total Number of Pages Fed Through the
Printer
You can check the total number of pages fed through the printer. e information is shown on the nozzle check
pattern.
1. Select More on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Maintenance > Nozzle Check.
3. Follow the on-screen instructions to load paper and print the nozzle check pattern.
Note:
You can also use the printer driver to check the total number of pages fed.
O Windows
Click Printer and Option Information on the Maintenance tab.
O Mac OS
Apple menu > System Preferences (or System Settings) > Printers & Scanners (or Print & Scan, Print & Fax) >
Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Printer and Option Information
Installing the Applications Separately
Connect your computer to the network and install the latest versions of applications from the website. Log in to
your computer as an administrator. Enter the administrator password if the computer prompts you.
Note:
O When reinstalling an application, you need to uninstall it rst.
O You can download the latest applications from the Epson website.
https://www.epson.com
O If you use Windows Server operating systems, you cannot use Epson Soware Updater. Download the latest applications
from the Epson website.
1. Make sure the printer and the computer are available for communication, and the printer is connected to the
Internet.
In These Situations
>
Installing the Applications Separately
124
2. Start Epson Soware Updater.
e screenshot is an example from Windows.
3. Select your printer, and then click to check for the latest available applications.
4. Select the items you want to install or update, and then click the install button.
c
Important:
Do not turn o or unplug the printer until the update is complete. Doing so may result in malfunction of the
printer.
Related Information
& “Application for Updating Soware and Firmware (Epson Soware Updater)” on page 233
Checking if a genuine Epson printer driver is installed - Windows
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
O Windows 11/Windows Server 2025
Click on the start button, select Settings > Bluetooth & devices > Printers & scanners, and then click Print
server properties under Related settings.
In These Situations
>
Installing the Applications Separately
>
Checking if a genuine Epson printer driver is install
…
125
O Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2022/Windows Server 2019/Windows
Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2
Select Control Panel > View devices and printers (Printers, Printers and Faxes) in Hardware and Sound,
click the printer icon, and then click Print server properties at the top of the window.
O Windows Server 2008
Right-click on the Printers folder, and then click Run as administrator > Server Properties.
Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on
your computer.
Related Information
& “Installing the Applications Separately” on page 124
In These Situations
>
Installing the Applications Separately
>
Checking if a genuine Epson printer driver is install
…
126
Checking if a genuine Epson printer driver is installed - Mac OS
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods:
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print & Scan or
Print & Fax), and then select the printer. If the Options and Utility tabs are displayed when you click Options &
Supplies, and an Open Printer Utility button is displayed when you click the Utility tab, then a genuine Epson
printer driver is already installed on your computer.
Related Information
& “Installing the Applications Separately” on page 124
Resetting the Network Connection
e printer's network settings need to be adjusted in the following cases.
O When using a printer with a network connection
O Your network environment has changed
O You replaced the wireless router
O You changed the way the printer connects to the computer (for example, switching from a USB connection to a
Wi-Fi connection)
Adjusting Settings When Connecting to a Computer
You can run the installer using one of the following methods.
Setting up from the website
U.S. and Canada
Access the following website and search for your product. Download and run your product's
soware
package,
then follow the instructions on the computer screen to run the setup program.
In These Situations
>
Resetting the Network Connection
>
Adjusting Settings When Connecting to a Computer
127
https://support.epson.com
Other Regions
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
https://epson.sn
You can also watch the procedure in the Web Video Manuals. Access the following website.
https://support.epson.net/publist/vlink.php?code=NPD7415
Setting up using the software disc
If your printer came with a soware disc and you are using a Windows computer with a disc drive, insert the disc
into the computer, and then follow the on-screen instructions.
Adjusting Settings When Connecting to a Mobile Device
You can use the printer from your mobile device when they are connected to the same wireless network.
U.S. and Canada
Make sure you have the following.
O A mobile device that is connected to the wireless network, has Bluetooth enabled, and has the Epson Smart
Panel app installed (Epson Smart Panel is available for iOS and Android devices.)
O e wireless network name (SSID) and password
Note:
Your mobile device must be close enough to the printer to create and maintain a Bluetooth connection.
1. Make sure the product is turned on and ready to print.
Note:
You must perform initial setup and ink installation before setting up wireless printing
2. Open the Epson Smart Panel app.
3. Do one of the following.
O If the app automatically recognizes the product, follow the on-screen instructions to set up the wireless
connection.
O If the app does not automatically recognize the product, select the + icon, select the option to set up a new
product, and follow the on-screen instructions.
Other Regions
To set up a new connection, access the following website from the mobile device that you want to connect to the
printer. Enter the product name, go to Setup, and then start the setup.
https://epson.sn
You can watch the procedure in the Web Video Manuals. Access the following website.
https://support.epson.net/publist/vlink.php?code=VC00006
Note:
If you have already set up the connection between your mobile device and the printer but need to recongure it, you can do
so from an app such as Epson Smart Panel.
In These Situations
>
Resetting the Network Connection
>
Adjusting Settings When Connecting to a Mobile Device
128
Related Information
& “Printing Documents from Mobile Devices” on page 56
Conguring
Wi-Fi Settings from the Control Panel
If you are not using a computer or mobile device to set up the printer connection, you can do so on the control
panel.
You can select network settings from the printer's control panel in several ways. Choose the connection method
that matches the environment and conditions that you are using.
If you know the SSID and password for your wireless router, you can set them manually.
Related Information
& “Conguring Wi-Fi Settings by Entering the SSID and Password” on page 129
& “Conguring Wi-Fi Settings Using Push Button Setup (WPS)” on page 130
& “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 131
Conguring Wi-Fi Settings by Entering the SSID and Password
You can set up a Wi-Fi connection by entering the necessary information from the printer's control panel. To set
up using this method, you need the SSID and password for your wireless router.
Note:
If you are using an wireless router with its default settings, the SSID and password are on the label. If you do not know the
SSID and password, contact the person who set up the wireless router, or see the documentation provided with the wireless
router.
1. Select Wi-Fi Setup on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Wi-Fi.
3. Press the OK button to proceed.
4. Select Wi-Fi Setup Wizard.
In These Situations
>
Resetting the Network Connection
>
Conguring Wi-Fi Settings from the Control Panel
129
5. Select the SSID for the wireless router from printer's control panel, and then press the OK button.
Note:
O If the SSID you want to connect to is not displayed on the printer's control panel, press the
button to update the
list. If it is still not displayed, select Other SSIDs, and then enter the SSID directly.
O If you do not know the network name (SSID) check if the information is written on the label on the wireless router.
If you are using the wireless router with its default settings, use the SSID on the label. If you cannot nd any
information, see the documentation provided with the wireless router.
O If the SSID you want to connect to is not displayed, make Wi-Fi settings using
soware
or apps on your computer or
mobile device.
U.S. and Canada
Access the following website and search for your product. Download and run your product's
soware
package, then
follow the instructions on the computer screen to run the setup program.
https://support.epson.com
Other Regions
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
https://epson.sn
6. Enter the password.
Select whether or not you print a network connection report aer nishing the settings.
Note:
e password is case-sensitive.
7. When you have completed setup, press the OK button.
Note:
If you fail to connect, load paper, and then press the
button to print a network connection report.
Related Information
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 132
& “Adjusting Settings When Connecting to a Computer” on page 127
& “Adjusting Settings When Connecting to a Mobile Device” on page 128
Conguring Wi-Fi Settings Using Push Button Setup (WPS)
You can automatically connect to a wireless router by pressing a button on the wireless router, if the following
conditions are met.
O
e
wireless router is compatible with WPS (Wi-Fi Protected Setup).
O e current Wi-Fi connection was established by pressing a button on the wireless router.
1. Select Wi-Fi Setup on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2.
Select Wi-Fi.
3. Press the OK button to proceed.
4. Select Push Button Setup (WPS).
In These Situations
>
Resetting the Network Connection
>
Conguring Wi-Fi Settings from the Control Panel
130
5. Hold down the [WPS] button on the wireless router until the security light ashes.
If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the
documentation provided with your wireless router for details.
6. Press the OK button on the printer's control panel, and then follow the on-screen instructions.
Note:
If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a
network connection report and check the solution.
Related Information
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 132
Making Wi-Fi Settings by PIN Code Setup (WPS)
You can automatically connect to a wireless router by using a PIN code. You can use this method to set up if an
wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the wireless
router.
1. Select Wi-Fi Setup on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Wi-Fi.
3. Press the OK button to proceed.
4. Select Others.
5. Select PIN Code (WPS).
6. Use your computer to send the PIN code (an eight digit number) displayed on the printer's control panel to
the wireless router within two minutes.
Note:
See the documentation provided with your wireless router for details on entering a PIN code.
In These Situations
>
Resetting the Network Connection
>
Conguring Wi-Fi Settings from the Control Panel
131
7. Press the OK button on the printer.
Setup is complete when the setup completion message is displayed.
Note:
If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a
connection report and check the solution.
Related Information
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 132
Checking the Printer's Network Connection Status (Network
Connection Report)
You can print a report to check the status of the network connection between the printer and the router.
1. Load paper in the printer.
“Loading Paper in the Rear Paper Feeder” on page 32
2. Select More on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
3. Select Settings.
To select an item, use the
u
d
buttons, and then press the OK button.
4. Select Network Settings > Connection Check.
e
connection check starts.
5. Follow the instructions on the printer's screen to print the network connection report.
If an error has occurred, check the network connection report and review the possible causes and solutions.
In These Situations
>
Resetting the Network Connection
>
Checking the Printer's Network Connection Status (N
…
132
Messages and Solutions on the Network Connection Report
Check the messages and error codes on the Network Connection Report, and then follow the solutions.
a. Error code
b. Network Environment Message
Related Information
& “E-1” on page 134
& “E-2, E-3, E-7” on page 134
& “E-5” on page 135
& “E-6” on page 135
& “E-8” on page 135
& “E-9” on page 136
& “E-10” on page 136
& “E-11” on page 137
& “E-12” on page 137
& “E-13” on page 138
& “Network Environment Messages” on page 138
In These Situations
>
Resetting the Network Connection
>
Messages and Solutions on the Network Connection
…
133
E-1
Solutions:
O Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.
O Make sure your hub or other network device is turned on.
O If you want to set up a Wi-Fi connection, reselect the Wi-Fi settings because they are currently disabled.
Related Information
& “
Conguring
Wi-Fi Settings from the Control Panel” on page 129
E-2, E-3, E-7
Solutions:
O Make sure your wireless router is turned on.
O Conrm that your computer or device is connected correctly to the wireless router.
O Tu rn
o
the wireless router. Wait for about 10 seconds, and then turn it on.
O Place the printer closer to your wireless router and remove any obstacles between them.
O If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status section of
the network connection report.
O If a wireless router has multiple SSIDs, select the SSID that is displayed. If the SSID is using a non-compliant
frequency, the printer will not display it.
O If you are using push button setup to establish a network connection, make sure your wireless router supports
WPS. You cannot use push button setup if your wireless router does not support WPS.
O Make sure you know your SSID and password before connecting to the wireless router. If you are using a
wireless router with its default settings, the SSID and password are located on a label on the wireless router.
If you do not know your SSID and password, contact the person who set up the wireless router, or see the
documentation provided with the wireless router.
O If you are connecting to an SSID generated from a tethering mobile device, check for the SSID and password in
the documentation provided with the mobile device.
O If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the
soware
from the following website.
https://support.epson.com (U.S. and Canada)
https://epson.sn > Setup (Other regions)
O A mobile device was added to the network using push button setup.
O e printer was connected to the network using any method other than push button setup.
O e wireless router was replaced.
Related Information
& “Resetting the Network Connection” on page 127
& “
Conguring
Wi-Fi Settings from the Control Panel” on page 129
In These Situations
>
Resetting the Network Connection
>
Messages and Solutions on the Network Connection
…
134
E-5
Solutions:
O Make sure the wireless router’s security type is set to one of the options below. If it is set to anything else, change
the security type on the wireless router.
O WEP-64 bit (40 bit)
O WEP-128 bit (104 bit)
O WPA PSK (TKIP/AES)
*
O WPA2 PSK (TKIP/AES)
*
O WPA3-SAE (AES)
* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
O Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
O
Recongure
the printer's network settings.
E-6
Solutions:
O If MAC address ltering is enabled, register the printer’s MAC address so that it is not ltered. See the
documentation provided with the wireless router for details. You can check the printer’s MAC address from the
Network Status section of the Network Connection Report.
O If your wireless router is using shared authentication with WEP security, make sure the authentication key and
index are correct.
O If the number of connections allowed on the wireless router is less than the number of devices that you want
to connect, recongure settings on the wireless router to increase the number of connections allowed. See the
documentation provided with the wireless router for details.
O Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
O Recongure the printer's network settings.
Related Information
& “Adjusting Settings When Connecting to a Computer” on page 127
E-8
Solutions:
O If the wireless router's DHCP is enabled, set the printer's TCP/IP settings to Auto.
O If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid because it is
out of range (for example: 0.0.0.0). Enter a valid IP address from the printer’s control panel.
O Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
O Recongure the printer's network settings.
In These Situations
>
Resetting the Network Connection
>
Messages and Solutions on the Network Connection
…
135
Related Information
& “Setting a Static IP Address for the Printer” on page 144
E-9
Solutions:
Conrm the following:
O e devices are turned on.
O You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.
If your printer and network devices still do not connect aer conrming the above, try the following.
O Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
O Congure network settings from a computer on the same network as the printer by downloading and running
the
soware
from the following website.
https://support.epson.com (U.S. and Canada)
https://epson.sn > Setup (Other regions)
If the problem continues to occur, check the IP address of the printer listed in the Network Connection Report and
contact your router manufacturer.
Related Information
& “Adjusting Settings When Connecting to a Computer” on page 127
E-10
Solutions:
Conrm
the following:
O Other devices on the network are turned on.
O e network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer’s
Obtain IP Address setting set to Manual.
Reset the network addresses if they are incorrect. You can check the IP address, subnet mask, and default gateway
from the Network Status section on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address
manually, check the printer’s IP address from the Network Status section of the network connection report, and
then select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If your printer and network devices still do not connect aer conrming the above, try the following.
O Tu rn
o
the wireless router. Wait for about 10 seconds, and then turn it on.
O Congure network settings from a computer on the same network as the printer by downloading and running
the soware from the following website.
https://support.epson.com (U.S. and Canada)
https://epson.sn > Setup (Other regions)
In These Situations
>
Resetting the Network Connection
>
Messages and Solutions on the Network Connection
…
136
Related Information
& “Setting a Static IP Address for the Printer” on page 144
E-11
Solutions:
Conrm the following:
O e default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual.
O e device that is set as the default gateway is turned on.
Set the correct default gateway address. You can check the default gateway address from the Network Status
section on the network connection report.
If your printer and network devices still do not connect aer conrming the above, try the following.
O Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
O Congure network settings from a computer on the same network as the printer by downloading and running
the soware from the following website.
https://support.epson.com (U.S. and Canada)
https://epson.sn > Setup (Other regions)
Related Information
& “Setting a Static IP Address for the Printer” on page 144
E-12
Solutions:
Conrm
the following:
O Other devices on the network are turned on.
O e network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
O e network addresses for other devices (subnet mask and default gateway) are the same.
O e IP address does not conict with other devices.
If your printer and network devices still do not connect aer conrming the above, try the following.
O Tu rn
o
the wireless router. Wait for about 10 seconds, and then turn it on.
O Congure network settings again using the installer. You can run it from the following website.
https://support.epson.com (U.S. and Canada)
https://epson.sn > Setup (Other regions)
O You can register several passwords on a wireless router that uses the WEP security type. If several passwords are
registered, check if the rst registered password is entered in the printer.
In These Situations
>
Resetting the Network Connection
>
Messages and Solutions on the Network Connection
…
137
Related Information
& “Setting a Static IP Address for the Printer” on page 144
E-13
Solutions:
Conrm the following:
O Network devices such as a wireless router, hub, and router are turned on.
O e TCP/IP Setup for network devices has not been done manually. (If the printer’s TCP/IP Setup is done
automatically while the TCP/IP Setup for other network devices is done manually, the printer’s network may
dier from the network for other devices.)
If it still does not work aer checking the above, try the following.
O Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
O
Congure
network settings from a computer on the same network as the printer by downloading and running
the soware from the following website.
https://support.epson.com (U.S. and Canada)
https://epson.sn > Setup (Other regions)
O You can register several passwords on a wireless router that uses the WEP security type. If several passwords are
registered, check if the rst registered password is entered in the printer.
Related Information
& “Adjusting Settings When Connecting to a Computer” on page 127
& “Setting a Static IP Address for the Printer” on page 144
Network Environment Messages
Message Solution
The Wi-Fi environment needs to be
improved. Turn the wireless router o and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
After moving the printer closer to the wireless router and removing any
obstacles between them, turn o the wireless router. Wait for about
10 seconds, and then turn it on. If it still does not connect, see the
documentation supplied with the wireless router.
*No more devices can be connected.
Disconnect one of the connected devices
if you want to add another one.
You have connected the maximum number of devices allowed via the
printer's Wi-Fi Direct (Simple AP) connection. To add another computer or
mobile device, disconnect one of the connected devices.
You can conrm the number of devices that can be connected simultaneously
and the number of connected devices by checking the network status sheet
or the printer’s control panel.
The same SSID as Wi-Fi Direct exists in the
environment. Change the Wi-Fi Direct SSID
if you cannot connect a mobile device to
the printer.
On the printer’s control panel, go to the Wi-Fi Direct Setup screen and select
the menu to change the setting. You can change the part of the network
name that after DIRECT-XX-. The network name must be 22 characters or less.
In These Situations
>
Resetting the Network Connection
>
Messages and Solutions on the Network Connection
…
138
Connecting a Device and Printer Directly (Wi-Fi Direct)
Wi-Fi Direct (Simple AP) allows you to connect a device directly to the printer without a wireless router and print
from the device.
Note:
For ET-2900U only
e printer must be connected to the Internet in order to function and have its ink usage monitored as part of the
ReadyPrint program. Using Wi-Fi Direct is not recommended.
About Wi-Fi Direct
Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect
the printer and the computer or mobile devices directly. In this mode, the printer acts as a wireless router and you
can connect the devices to the printer without having to use a standard wireless router. However, devices directly
connected to the printer cannot communicate with each other through the printer.
e
printer can be connected by Wi-Fi or Ethernet, and Wi-Fi Direct (Simple AP) connection simultaneously.
However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected
by Wi-Fi, the Wi-Fi is temporarily disconnected.
Connecting to Devices using Wi-Fi Direct
is
method allows you to connect the printer directly to devices without a wireless router.
Note:
For iOS or Android users, it is convenient to set up from Epson Smart Panel.
You only need to congure these settings for the printer and the device that you want to connect to once. Unless you disable
Wi-Fi Direct or restore the network settings to their defaults, you do not need to congure these settings again.
1. Select Wi-Fi Setup on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Wi-Fi Direct.
3. Check the message, and then press the OK button to proceed.
In These Situations
>
Connecting a Device and Printer Directly (Wi-Fi Direct)
>
Connecting to Devices using Wi-F
…
139
4. Check the next message, and then press the OK button to proceed.
5. Scroll down the printer screen to display the SSID and password required to set up the connection. On your
device, select the same SSID.
6. On the printer's control panel, press the OK button.
7. On the device's printing app screen, select the printer that you want to connect to.
For devices that have been connected to the printer before, select the network name (SSID) on the mobile device's
Wi-Fi screen to connect them again.
Disconnecting Wi-Fi Direct (Simple AP) Connection
ere are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections
by using the printer's control panel, or disable each connection from the computer or the mobile device. is
section explains how to disable all connections.
In These Situations
>
Connecting a Device and Printer Directly (Wi-Fi Direct)
>
Disconnecting Wi-Fi Direct (Simpl
…
140
c
Important:
When Wi-Fi Direct (Simple AP) connection disabled, all computers and mobile devices connected to the printer in
Wi-Fi Direct (Simple AP) connection are disconnected.
Note:
If you want to disconnect a specic device, disconnect from the device instead of the printer. Use one of the following
methods to disconnect the Wi-Fi Direct (Simple AP) connection from the device.
O Disconnect the Wi-Fi connection to the printer's network name (SSID).
O Connect to another network name (SSID).
1. Select Wi-Fi Setup on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Wi-Fi Direct.
3. Check the message, and then press the OK button to proceed.
4. Check the next message, and then press the OK button to proceed.
5. Press the
button to display the setting screen.
6. Select Disable Wi-Fi Direct.
7.
Review the message, and then press the OK button.
Changing Wi-Fi Direct (Simple AP) Settings
When a Wi-Fi Direct (Simple AP) connection is enabled, you can change the Wi-Fi Direct settings such as the
network name and the password.
1. Select Wi-Fi Setup on the home screen on the printer's control panel.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Wi-Fi Direct.
3. Check the message, and then press the OK button to proceed.
4. Check the next message, and then press the OK button to proceed.
5. Press the
button to display the setting screen.
6. Select the menu item that you want to change.
You can select the following menu items.
O Change Network Name
Change the Wi-Fi Direct (simple AP) network name (SSID) to a name of your choice. You can enter the
network name (SSID) using ASCII characters displayed on the soware keyboard on the control panel.
When changing the network name (SSID), all connected devices are disconnected. Use the new network
name (SSID) if you want to reconnect the devices.
In These Situations
>
Connecting a Device and Printer Directly (Wi-Fi Direct)
>
Changing Wi-Fi Direct (Simple AP)
…
141
O Change Password
Change the Wi-Fi Direct (simple AP) password o a password of your choice. You can enter the password
using ASCII characters displayed on the soware keyboard on the control panel.
When changing the password, all connected devices are disconnected. Use the new password if you want to
reconnect the devices.
O Disable Wi-Fi Direct
Disable the printer's Wi-Fi Direct (simple AP) feature. When you do this, all devices connected to the
printer in Wi-Fi Direct (Simple AP) connection are disconnected.
O Restore Default Settings
Restore all Wi-Fi Direct (simple AP) settings to their defaults.
Any saved Wi-Fi Direct (simple AP) connection information about connected devices is deleted.
7. Follow the on-screen instructions.
Adding or Changing the Printer's Connection
To Set Up a Printer on Multiple Computers
Although several computers can be connected to the same wireless router, each computer may be assigned a
dierent SSID.
If the SSIDs assigned by the wireless router are not handled as the same network, then each computer is eectively
connected to a
dierent
network. When you start setting up the printer from computer A, the printer is added to
the same network as computer A allowing computer A to print from it.
In These Situations
>
Adding or Changing the Printer's Connection
>
To Set Up a Printer on Multiple Computers
142
Furthermore, if you start setting up the printer from computer B in the conguration shown above, the printer is
set up on computer B's network allowing computer B to print but not computer A.
To prevent this from happening, when you want to connect the printer to a second computer, make sure the
second computer is on the same network as the printer before you begin setup.
Changing the Connection from Wi-Fi to USB
Follow the steps below if the Wi-Fi you are using is unstable, or if you want to change to a more stable USB
connection.
1. Connect the printer to a computer using a USB cable.
2. When you print, select the printer whose name does not end with "(Network)" or the printer name in
parentheses.
Example of Windows 11
Example of Windows 10
In These Situations
>
Adding or Changing the Printer's Connection
>
Changing the Connection from Wi-Fi to USB
143
Changing the Network Connection from Wi-Fi to Ethernet
Follow the steps below to change the network connection to Ethernet from Wi-Fi using the control panel.
is function is only available for ET-4900 Series/L5390 Series.
1. Connect the printer to a router using an Ethernet cable.
2. Disable the Wi-Fi from the printer's control panel.
Related Information
& “Disabling your Wi-Fi Connection” on page 123
& “Rear” on page 21
Setting a Static IP Address for the Printer
You can set up a static IP address for the printer using Web Cong.
1. Access Web Cong.
“Running Web
Cong
on a Web Browser” on page 233
2. Select Network Settings.
e display contents and items for Web Cong dier depending on the model.
3. Select Manual for Obtain IP Address.
4. Enter the IP Address you are setting up in IP Address.
Set the subnet mask, default gateway, DNS server, and other network settings set to according to your network
environment.
5. Click OK.
If a login password entry screen is displayed, enter the password and click OK.
e settings are applied.
To access Web Cong again, specify the IP address you set.
In These Situations
>
Adding or Changing the Printer's Connection
>
Setting a Static IP Address for the Printer
144
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 232
& “Default Value of the Administrator Password” on page 16
Enabling Energy
Ecient
Ethernet
e printer's Energy Ecient Ethernet feature is compliant with IEEE802.3az.
is setting is only available on models with wired LAN functionality.
When using this function, enable IEEE802.3az for the printer. All devices connected to the network should support
this function.
1. Access Web Cong.
“Running Web
Cong
on a Web Browser” on page 233
2. Log on as an administrator from Advanced Settings.
Note:
e administrator password is set in advance for the advanced settings in Web Cong. See the link below for details on
the administrator password.
3. Select Network tab > Wired LAN.
4. Select ON for IEEE 802.3az.
5. Click Next.
6. Click OK.
Related Information
& “Application for Conguring Printer Operations (Web Cong)” on page 232
& “Default Value of the Administrator Password” on page 16
Transporting and Storing the Printer
When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the
printer.
1.
Turn o the printer by pressing the
P
button.
2. Make sure the power light turns o, and then unplug the power cord.
c
Important:
Unplug the power cord when the power light is o. Otherwise, the print head will not return to the home
position, which can cause the ink to dry and make printing impossible.
3. Disconnect all cables such as the power cord and USB cable.
In These Situations
>
Transporting and Storing the Printer
145
4. Remove all of the paper from the printer.
5. Make sure there are no originals on the printer.
!
Caution:
Be careful not to trap your hand or
ngers
when opening or closing the scanner unit. Otherwise you may be
injured.
6. Open the scanner unit until it clicks.
7. Make sure the ink tank caps are closed securely.
In These Situations
>
Transporting and Storing the Printer
146
c
Important:
O When storing or transporting the printer, place the printer in the plastic bag and seal the bag. Avoid tilting the
printer, placing it vertically, or turning it upside down; otherwise ink may leak.
O When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, such as putting the bottle in a bag.
O Do not put opened ink bottles in the box with printer.
If print quality has declined the next time you print, adjust the print quality. See the related information below for
details.
Related Information
& “Adjusting the Print Quality” on page 111
In These Situations
>
Transporting and Storing the Printer
149
Solving Problems
Cannot Print, Copy, Scan, or Fax......................................151
Printing, Copying, Scanning, and Faxing Quality is Poor.....................169
Cannot Select Paper Type or Paper Source in Printer Driver..................191
An Error Code is Displayed on the LCD Screen........................... 191
Paper Gets Jammed................................................193
It is Time to
Rell
the Ink........................................... 199
It is Time to Replace the Maintenance Box...............................205
Cannot Operate the Printer as Expected.................................210
If you cannot clear a paper jam or paper out error..........................215
Cannot Solve Problem..............................................219
Cannot Print, Copy, Scan, or Fax
Problem Solving
Read this section if you cannot print, scan, or fax as expected or if there are problems when printing. See the
following for solutions to some common problems.
Is the printer on?
Solutions
O Make sure the printer is turned on.
O Make sure the power cord is correctly connected.
& “Power Does Not Turn On” on page 210
& “Cannot Solve Problem” on page 219
Is any paper jammed in the printer?
Solutions
If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.
& “Paper Gets Jammed” on page 193
Is the printer itself working properly?
Solutions
O If an error message is displayed on the LCD screen, check the error.
O Print a status sheet and use it to check if the printer itself can print properly.
& “An Error Code is Displayed on the LCD Screen” on page 191
& “Print Status Sheet” on page 246
Are you having connection problems?
Solutions
O Make sure the cables are properly connected for all connections.
O Make sure that any network device (router, hub) or USB hub that you use is operating normally.
O If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.
O If you have a network connection, check the network that your computer and printer are connected to,
and make sure that the names of the networks match.
& “e Printer Cannot Connect to the Network” on page 156
& “e Printer Cannot Connect by USB” on page 155
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 132
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
151
Has print data been sent correctly?
Solutions
O Make sure there is no print data standing by from a previous job.
O Check the printer driver to make sure the printer is not
oine.
& “ere is still a job waiting to be printed.” on page 153
& “e printer is paused or oine.” on page 153
The Application or Printer Driver do not Work Properly
Cannot Print Even Though a Connection has been Established (Windows)
One of the following situations may be the cause.
A genuine Epson printer driver has not been installed.
Solutions
If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are
limited. We recommend using a genuine Epson printer driver.
& “Checking if a genuine Epson printer driver is installed - Windows” on page 125
& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 127
There is a problem with the software or data.
Solutions
O Make sure a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer
driver is not installed, the available functions are limited. We recommend using a genuine Epson
printer driver.
O If you are printing a large image, the computer may run out of memory. Print the image at a lower
resolution or a smaller size.
O You may be able to clear the problem by updating the soware to the latest version. To check the
soware
status, use the
soware
update tool.
O If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
& “Checking if a genuine Epson printer driver is installed - Windows” on page 125
& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 127
& “Installing the Applications Separately” on page 124
& “Application for Updating Soware and Firmware (Epson Soware Updater)” on page 233
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
The Application or Printer Driver do not Work Properly
152
There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is paused or oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is paused or oine, clear the related setting from the Printer menu.
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, or Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, select the correct one based on the connection type, as described below.
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
The Application or Printer Driver do not Work Properly
153
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Properties > Ports from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Cannot Print Even Though a Connection has been Established (Mac OS)
One of the following situations may be the cause.
A genuine Epson printer driver has not been installed.
Solutions
If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are
limited. We recommend using a genuine Epson printer driver.
& “Checking if a genuine Epson printer driver is installed - Windows” on page 125
& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 127
There is a problem with the software or data.
Solutions
O Make sure a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer
driver is not installed, the available functions are limited. We recommend using a genuine Epson
printer driver.
O If you are printing a large image, the computer may run out of memory. Print the image at a lower
resolution or a smaller size.
O You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
The Application or Printer Driver do not Work Properly
154
O If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
& “Checking if a genuine Epson printer driver is installed - Windows” on page 125
& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 127
& “Installing the Applications Separately” on page 124
& “Application for Updating Soware and Firmware (Epson Soware Updater)” on page 233
There is a problem with the printer's status.
Solutions
Make sure the printer status is not set to Pause.
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print &
Scan or Print & Fax), and then double-click the printer. If the printer is paused, click Resume.
Cannot Print Even Though a Connection has been Established (iOS)
One of the following situations may be the cause.
Paper Setup Auto Display is disabled.
Solutions
Enable Paper Setup Auto Display in the following menu on the LCD screen.
Paper Source Settings > Paper Setup Auto Display
AirPrint is disabled.
Solutions
Enable the AirPrint setting in Web Cong.
& “Application for Conguring Printer Operations (Web Cong)” on page 232
Cannot Scan Even Though a Connection has been Correctly Established
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
The Printer Cannot Connect by USB
One of the following situations may be the cause.
The USB cable is not plugged into the USB inlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
The Application or Printer Driver do not Work Properly
155
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
Connect the USB cable to a dierent port, or change the USB cable.
The printer is connected to a SuperSpeed USB port.
Solutions
If you connect the printer to a SuperSpeed USB port using a USB 2.0 cable, a communication error may
occur on some computers. In this case, reconnect the printer using one of the following methods:
O Use a USB 3.0 cable (supported models only).
O Connect to a Hi-Speed USB port on the computer.
O Connect to a SuperSpeed USB port other than the port that generated the communication error.
& “Interface Specications” on page 250
The Printer Cannot Connect to the Network
Main causes and solutions for network connection problems
Check the following to see if there is a problem with the operation or settings for the connected device.
Check the cause of the printer network connection failure.
Solutions
Print out the network connection check report to see the issue and check the recommended solutions.
See the following related information for details on reading the network connection check report.
Note:
If you want to check more information on the network settings, print a network status sheet.
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 132
& “Messages and Solutions on the Network Connection Report” on page 133
Use the Epson Printer Connection Checker to improve the connection to the computer.
(Windows)
Solutions
You may be able to solve the problem depending on the results of the check.
1.
Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection
Checker.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
The Printer Cannot Connect to the Network
156
O Windows 11
Click the start button, and then select All apps > Epson Soware > Epson Printer Connection
Checker.
O Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
O Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
O Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer
Connection Checker.
2. Follow the on-screen instructions.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 125
When you have identied the problem, follow the solution displayed on the screen.
If you cannot solve the problem, see the information at the links below based on your situation.
O e printer is not recognized over a network connection
“Checking the Printer's Network Connection Status (Network Connection Report)” on page 132
O e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 152
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Try the following if you can reset the wireless LAN router in your environment:
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn
on the devices in the following order: wireless router, computer or mobile devices, and then printer.
Move the printer and computer or mobile devices closer to the wireless router to help with radio wave
communication, and then try to congure network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the mobile devices and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
The Printer Cannot Connect to the Network
157
When changing the wireless router, the settings do not match the new router.
Solutions
Recongure the settings so that they match the new wireless router.
& “Resetting the Network Connection” on page 127
The SSIDs connected from the computer or mobile devices and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to
dierent
SSIDs, you cannot connect to the wireless router.
O Example of connecting to dierent SSIDs
O Example of connecting to SSIDs with a dierent frequency range
Connect the computer or mobile devices to the same SSID as the printer.
O Check the SSID that the printer is connected to by printing out the network connection check report.
O On all of the computers and mobile devices you want to connect to the printer, check the name of the
Wi-Fi or network you are connected to.
O If the printer and your computer or mobile devices are connected to
dierent
networks, reconnect the
devices to the SSID that the printer is connected to.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
The Printer Cannot Connect to the Network
158
A privacy separator on the wireless router is enabled.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or mobile devices even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select More > Settings > Network Settings > Connection
Check.
Restart the wireless router or reset the network settings for the printer.
& “Setting a Static IP Address for the Printer” on page 144
The device connected to the USB 3.0 port causes radio frequency interference.
Solutions
When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try
the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
O Place the device that is connected to the USB 3.0 port further away from the computer.
There is a problem with the network settings on the computer or mobile devices.
Solutions
Try accessing any website from your computer or mobile devices to make sure that your device's network
settings are correct. If you cannot access any websites, there is a problem on the computer or mobile
devices.
Check the network connection for the computer or mobile devices. See the documentation provided with
the computer or mobile devices for details.
The printer has been connected via Ethernet using devices that support IEEE802.3az
(Energy Ecient Ethernet).
Solutions
When you connect the printer via Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
is setting is only available on models with wired LAN functionality.
O e printer connection is unstable, and continuously connects and disconnects.
O You cannot connect to the printer.
O e communication speed is slow.
Follow the steps below to disable IEEE802.3az for the printer and then reconnect.
1.
Remove the Ethernet cables connected to the computer and the printer.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
The Printer Cannot Connect to the Network
159
2. If IEEE802.3az is enabled on the computer, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer directly with an Ethernet cable.
4.
On the printer, print a network connection report.
“Checking the Printer's Network Connection Status (Network Connection Report)” on page 132
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web
Cong
.
Launch a Web browser, and then enter the printer's IP address.
“Application for Conguring Printer Operations (Web Cong)” on page 232
7. Log on as an administrator from Advanced Settings.
Note:
e administrator password is set in advance for the advanced settings in Web Cong. See the link below for
details on the administrator password.
8. Select Network tab > Wired LAN.
9. Select OFF for IEEE 802.3az.
10.
Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
& “Application for Conguring Printer Operations (Web Cong)” on page 232
& “Default Value of the Administrator Password” on page 16
Cannot Send or Receive Faxes
Cannot Send or Receive Faxes
One of the following situations may be the cause.
There are some problems in the telephone wall jack.
Solutions
Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
Cannot Send or Receive Faxes
160
There are some problems connecting to the telephone line.
Solutions
Select More > Settings > Fax Settings > Check Fax Connection on the printer's control panel to run the
automatic fax connection check. Try the solutions printed on the report.
Communication error occurs.
Solutions
Select Slow(9,600bps) in More > Settings > Fax Settings > Basic Settings > Fax Speed on the printer's
control panel.
Connected to a DSL phone line without DSL lter.
Solutions
To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL lter, or
install a separate DSL lter to the line. Contact your DSL provider.
“Connecting to DSL or ISDN” on page 80
There are some problems in the DSL lter when you connect to a DSL phone line.
Solutions
If you can not send or receive fax, connect the printer directly to a telephone wall jack to see if the printer
can send a fax. If it works, the problem may be caused by the DSL lter. Contact your DSL provider.
Cannot Send Faxes
One of the following situations may be the cause.
Communication error occurs.
Solutions
Select Slow(9,600bps) in More > Settings > Fax Settings > Basic Settings > Fax Speed on the printer's
control panel.
Sending faxes without entering an access code in an environment in which a PBX is
installed.
Solutions
If your phone system requires an external access code to get an outside line, register the access code to the
printer, and enter # (hash) at the beginning of a fax number when sending.
& “Selecting Settings for a PBX Phone System” on page 84
The recipient's fax number is wrong.
Solutions
Check that the recipient's number registered in your contacts list or that you entered directly using the
keypad is correct. Or, check with the recipient that the fax number is correct.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
Cannot Send or Receive Faxes
161
The recipient's fax machine is not ready to receive faxes.
Solutions
Ask the recipient if the recipient's fax machine is ready to receive a fax.
The data being sent is too large.
Solutions
You can send faxes at a smaller data size using one of the following methods.
O When you send the fax in monochrome, enable Direct Send in Fax > Fax Settings > Fax Send
Settings.
“Sending Many Pages of a Monochrome Document (Direct Send)” on page 95
O Use a connected phone
“Sending Faxes Dialing from the External Phone Device” on page 94
O Send sections of the originals as separate faxes
The header information for outgoing faxes is not registered.
Solutions
Select More > Settings > Fax Settings > Basic Settings > Header and set up the header information.
Some fax machines automatically reject incoming faxes that do not include header information.
Your caller ID is blocked.
Solutions
Contact your telecommunications company to unblock your caller ID. Some phones or fax machines
automatically reject anonymous calls.
Cannot Receive Faxes
One of the following situations may be the cause.
The Receive Mode is set to Manual while an external phone device is connected to the
printer.
Solutions
If an external phone device is connected to the printer and is sharing a phone line with the printer, select
More > Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.
The computer that will save the received faxes is not turned on.
Solutions
When you have selected settings to save received faxes to a computer, turn on the computer.
e
received
fax is deleted once it has been saved to the computer.
The sender's fax number has not been registered in the contacts list.
Solutions
Register the sender's fax number to contact list. Or disable Caller not in Contacts in More > Settings >
Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not
been registered to this list are blocked.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
Cannot Send or Receive Faxes
162
The sender's fax number has been registered to the Rejection Number List.
Solutions
Make sure that the sender's number can be deleted from the Rejection Number List before deleting
it. Delete it from More > Settings > Fax Settings > Basic Settings > Rejection Fax > Edit Blocked
Number list. Or disable the Rejection Number List in More > Settings > Fax Settings > Basic Settings
> Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been registered to this list are
blocked when this setting is enabled.
Subscribing to a call forwarding service.
Solutions
If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact
the service provider.
Cannot Send Faxes to a Specic Recipient
One of the following situations may be the cause.
The recipient's machine takes a long time to answer.
Solutions
If the recipient machine does not pick up your call within 50 seconds
aer
the printer has
nished
dialing,
the call ends with an error. Dial using a connected telephone to check how long it takes before you hear a
fax tone. If it takes more than 50 seconds, add pauses aer the fax number to send the fax. e
is used
to enter pauses. A hyphen is entered as the pause mark. One pause is about three seconds. Add multiple
pauses as needed.
The Fax Speed setting registered in the contact list is wrong.
Solutions
Select More > Settings > Contacts Manager > Edit, and then select the recipient from the contact list.
Follow the on-screen instructions, and then set Fax Speed to Slow(9,600bps).
The header information for outgoing faxes is not registered.
Solutions
Select More > Settings > Fax Settings > Basic Settings > Header and set up the header information.
Some fax machines automatically reject incoming faxes that do not include header information.
Cannot Send Faxes at a Specied Time
The printer's date and time is wrong.
Solutions
Select More > Settings > Printer Setup > Date/Time Settings, and then set the correct date and time.
Faxes Are Sent at the Wrong Size
One of the following situations may be the cause.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
Cannot Send or Receive Faxes
163
The originals are not placed correctly.
Solutions
O Make sure the original is placed correctly against the alignment marks.
O If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass.
& “Placing Originals” on page 36
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt from the originals, and clean the scanner glass.
& “Cleaning the Scanner Glass” on page 117
Received Faxes Are Not Printed
One of the following situations may be the cause.
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
Printing received faxes is disabled under the current settings.
Solutions
If Save to Computer is set to Ye s , change the setting to Yes and Print , or disable Save to Computer.
You c a n nd Save to Computer in More > Settings > Fax Settings > Receive Settings.
Cannot Send or Receive Faxes in Windows Even Though a Connection has been
Successfully Established
One of the following situations may be the cause.
The software is not installed.
Solutions
Make sure that the PC-FAX driver is installed on the computer.
e
PC-FAX driver is installed with FAX
Utility. Follow the steps below to check if it is installed.
Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware. e printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then reinstall the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
O Windows 11
Click on the start button, and then select Settings > Bluetooth & devices > Printers & scanners.
O Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and
printers in Hardware and Sound.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
Cannot Send or Receive Faxes
164
O Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
O Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound
or Hardware.
There are some problems with fax connection and fax settings.
Solutions
Try the resolutions for fax connection and fax settings.
& “Connecting the Printer to a Phone Line” on page 79
Cannot Send or Receive Faxes in Mac OS Even Though a Connection has been
Correctly Established
One of the following situations may be the cause.
The software is not installed.
Solutions
Make sure that the PC-FAX driver is installed on the computer. e PC-FAX driver is installed with FAX
Utility. Follow the steps below to check if it is installed.
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print &
Scan or Print & Fax), and then make sure the printer (fax) is displayed. e printer (fax) is displayed as
"FAX XXXX (USB)" or "FAX XXXX (IP)". If the printer (fax) is not displayed, click [+] and then register
the printer (fax).
PC-FAX driver is paused.
Solutions
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print &
Scan or Print & Fax), and then double-click the printer (fax). If the printer is paused, click Resume (or
Resume Printer).
There are some problems with fax connection and fax settings.
Solutions
Try the resolutions for fax connection and fax settings.
& “Connecting the Printer to a Phone Line” on page 79
Paper Does Not Feed Properly
Points to Check
One of the following situations may be the cause.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
Paper Does Not Feed Properly
165
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
& “Environmental Specications” on page 255
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
& “Available Paper and Capacities” on page 222
& “Unavailable Paper Types” on page 227
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
& “Paper Handling Precautions” on page 29
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
& “Available Paper and Capacities” on page 222
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
& “Paper Size and Type Settings” on page 30
The paper settings in the printer driver are incorrect.
Solutions
Make sure the paper size and paper type settings in the printer driver match the actual paper size and
paper type loaded in the printer.
Paper Feeds at a Slant
One of the following situations may be the cause.
The paper is curled.
Solutions
If the paper is curled or the edges of the paper are folded, it may touch the print head and be fed at an
angle.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
Paper Does Not Feed Properly
166
Place the paper on a at surface to check if it is curled. If it is, atten it.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guides against the edges of the paper.
& “Loading Paper in the Rear Paper Feeder” on page 32
Several Sheets of Paper are Fed at a Time
One of the following situations may be the cause.
The paper is moist or damp.
Solutions
Load new paper.
Static electricity is causing sheets of paper to stick to each other.
Solutions
Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time.
Multiple sheets of paper are loaded.
Solutions
Load one sheet of paper at a time if you have loaded several sheets of paper.
Multiple sheets of paper feed at the same time during manual 2-sided printing.
Solutions
Remove any paper that is loaded in the paper source before you reload the paper.
Paper Out Error Occurs
Paper is not loaded in the center of the rear paper feeder.
Solutions
When a paper out error occurs although paper is loaded in the rear paper feeder, reload paper in the
center of the rear paper feeder.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
Paper Does Not Feed Properly
167
Original Does Not Feed into the ADF
One of the following situations may be the cause.
The originals are loaded incorrectly.
Solutions
Load originals in the correct direction, and slide the ADF edge guide against the edge of the originals.
& “Placing Originals on the ADF” on page 37
Unsupported originals are being used.
Solutions
Use originals supported by the ADF.
& “ADF
Specications
” on page 249
Too many originals are loaded in the ADF.
Solutions
Do not load originals above the line indicated by the triangle symbol on the ADF.
A paper feeding problem occurred in the ADF.
Solutions
Reduce the amount of paper being loaded.
The original slips when paper dust adheres to the roller.
Solutions
Clean the inside of the ADF.
& “Cleaning the ADF” on page 117
Originals are not detected.
Solutions
On the screen for copy, scan, or fax, check that the ADF icon is on. If it is
o,
place the originals again.
Solving Problems
>
Cannot Print, Copy, Scan, or Fax
>
Paper Does Not Feed Properly
168
Printing, Copying, Scanning, and Faxing Quality is
Poor
Print Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Printout
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
& “Adjusting the Print Quality” on page 111
Print Quality is Poor with Black Ink
The print head nozzles may be clogged.
Solutions
O Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print
head nozzles may be clogged and ink drops may not be discharged.
“Adjusting the Print Quality” on page 111
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
169
O If you cannot solve the problem using head cleaning, you can print immediately with a mixture of
color inks to create composite black by changing the following settings in Windows.
Click Extended Settings on the printer driver's Maintenance tab. If you select Use a Mixture of Color
Inks to Create Black, you can print at Standard print quality when the Paper Type is Plain paper or
Envelope.
Note that this feature cannot solve nozzle clogging. To solve nozzle clogging, contact Epson support.
& “Contacting Epson Support” on page 262
Colored Banding Appears at Intervals of Approximately 2.5 cm (1.0 in.)
One of the following situations may be the cause.
The paper type in the printer settings is incorrect.
Solutions
Make sure the paper type in the printer settings matches the actual paper type.
& “List of Paper Types” on page 30
The print quality setting is too low.
Solutions
When printing on plain paper,use a higher quality setting.
O Windows
Select High from Quality on the printer driver's Main tab.
O Mac OS
Select Fine as Print Quality from the print dialog's Print Settings menu.
The print head is out of alignment.
Solutions
Align the print head using the Print Quality Adjustment feature.
& “Adjusting the Print Quality” on page 111
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
170
Blurry Prints, Vertical Banding, or Misalignment
One of the following situations may be the cause. Try the solutions in the order shown.
The print head is out of alignment.
Solutions
Align the print head using the Print Quality Adjustment feature.
& “Adjusting the Print Quality” on page 111
The bidirectional printing setting is enabled.
Solutions
If print quality does not improve even aer aligning the print head, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
O Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
O Mac OS
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print
& Scan or Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver).
Select
O
as the Bidirectional Printing setting.
The Printout Comes Out as a Blank Sheet
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
171
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
& “Adjusting the Print Quality” on page 111
The paper size in the print settings is incorrect.
Solutions
Make sure the paper size in the print settings matches the actual paper size.
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper from being fed into the printer at the same time.
& “Several Sheets of Paper are Fed at a Time” on page 167
Printed at an Angle
The paper is curled.
Solutions
If the paper is curled or the edges of the paper are folded, it may touch the print head and be fed at an
angle.
Place the paper on a
at
surface to check if it is curled. If it is,
atten
it.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guides against the edges of the paper.
& “Loading Paper in the Rear Paper Feeder” on page 32
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
172
Paper Is Smeared or Scued
One of the following situations may be the cause.
The paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
& “Loading Paper in the Rear Paper Feeder” on page 32
The paper path is smeared.
Solutions
When vertical banding (parallel to the printing direction) appears, or the paper is smeared, clean the
paper path.
& “Cleaning the Paper Path for Ink Smears” on page 116
The paper is curled.
Solutions
Place the paper on a
at
surface to check if it is curled. If it is,
atten
it.
The print head is rubbing the surface of the paper.
Solutions
When printing on thick paper, the print head is close to the printing surface and the paper may be
scued. In this case, enable the reduce scu setting. If you enable this setting, print quality may decline or
printing may slow down.
O Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select Short Grain Paper.
O Mac OS
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print
& Scan or Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver).
Select On as the
ick
paper and envelopes setting.
The back of the paper was printed before the side that had already been printed was dry.
Solutions
When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the
paper.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
173
Printed Photos are Sticky
The wrong side of the photo paper was used.
Solutions
Make sure the paper size in the printer settings matches the actual paper size. If you print on the wrong
side of the photo paper, you need to clean the paper path.
& “Cleaning the Paper Path for Ink Smears” on page 116
Images or Photos Contain Unexpected Colors
One of the following situations may be the cause.
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
& “Adjusting the Print Quality” on page 111
Color correction has been applied.
Solutions
When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by
default depending on the paper type. Try changing the setting.
On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the
Scene Correction setting from Automatic to any other option. If changing the setting does not work, use
any color correction method other than PhotoEnhance in Color Management.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
174
Colors in the Printout Dier from Those on the Display
The color properties for the display device you are using have not been adjusted correctly.
Solutions
Display devices such as computer screens have their own display properties. If the display is unbalanced,
the image is not displayed with proper brightness and colors. Adjust the properties of the display device,
then perform the following.
O Windows
Access the printer driver window, select Custom as the Color Correction setting on the More
Options tab, and then click Advanced. Select EPSON Standard as the Color Mode setting.
O Mac OS
Access the print dialog. Select Color Options from the pop-up menu, and then click the arrow next to
Advanced Settings. Select EPSON Standard as the Mode setting.
The display device is reecting external light.
Solutions
Avoid direct sunlight and view the image in an environment where the appropriate lighting is assured.
The display device has a high resolution.
Solutions
Colors may dier from what you see on mobile devices with high-resolution displays.
The display device and the printer have a dierent process of producing colors.
Solutions
Colors on a display are not quite identical to those on paper because the display device and the printer
have a
dierent
process of producing colors. Adjust the color properties so that the colors match more
closely.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
175
Cannot Print Without Margins
The borderless feature is not enabled in the print settings.
Solutions
Enable the borderless feature in the print settings. If you select a paper type that does not support
borderless printing, you cannot select Borderless. Select a paper type that supports borderless printing.
O Windows
Select Borderless on the printer driver's Main tab.
O Mac OS
Select a borderless paper size from Paper Size.
The Edges of the Image are Cropped During Borderless Printing
Because the image is slightly enlarged, the area beyond the paper size boundaries is
cropped.
Solutions
Select a smaller enlargement setting.
O Windows
Click Settings next to the Borderless checkbox on the printer driver's Main tab, and then change the
setting.
O Mac OS
Change the Expansion setting from the print dialog's Print Settings menu.
Aspect ratios of the image data and paper size are dierent.
Solutions
If the aspect ratios of the image data and paper size are
dierent,
the long side of the image is cropped if it
extends beyond the long side of the paper.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
176
The Position, Size, or Margins of the Printout Are Incorrect
One of the following situations may be the cause.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guides against the edges of the paper.
& “Loading Paper in the Rear Paper Feeder” on page 32
The paper size in the printer settings is incorrect.
Solutions
Make sure the paper size in the printer settings matches the actual paper size.
The margin setting in the application software is not within the printable area.
Solutions
Adjust the margin setting in the application so that it falls within the printable area.
& “Printable Area” on page 248
Printed Characters Are Incorrect or Garbled
One of the following situations may be the cause.
The USB cable is not connected correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
177
There is a job waiting to be printed.
Solutions
Cancel any paused print jobs.
& “ere is still a job waiting to be printed.” on page 153
The computer has been manually put into Hibernate or Sleep mode while printing.
Solutions
Do not put the computer manually into Hibernate or Sleep mode while printing. Pages of garbled text
may be printed the next time you start the computer.
You are using the wrong printer driver.
Solutions
Make sure the printer driver you are using is for this printer. Check the printer name on the top of the
printer driver window.
The Printed Image Is Inverted
The invert option is enabled in the print settings.
Solutions
Clear any mirror image settings in the printer driver or the application.
O Windows
Clear Mirror Image on the printer driver’s More Options tab.
O Mac OS
Clear Mirror Image from the print dialog's Print Settings menu.
Mosaic-Like Patterns Appear in the Printout
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
178
Low resolution images or photos were printed.
Solutions
When printing images or photos, print using high-resolution data. Images on web sites are oen low
resolution even if they look good enough on the display, and so print quality may decline when you print
them.
Copy Quality is Poor
Banding or Unexpected Colors Appear, or Colors Are Missing
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
& “Adjusting the Print Quality” on page 111
You copied in draft mode.
Solutions
Change the print quality setting to something other than dra mode, and then copy again.
Note:
For users in Western Europe, dra mode is not available.
Colored Banding Appears at Intervals of Approximately 2.5 cm (1.0 in.)
One of the following situations may be the cause.
The paper type in the printer settings is incorrect.
Solutions
Make sure the paper type in the printer settings matches the actual paper type.
& “List of Paper Types” on page 30
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
179
The print quality setting is too low.
Solutions
When copying on plain paper, use a higher quality setting.
Select High as the Quality setting.
& “Quality:” on page 67
The print head is out of alignment.
Solutions
Align the print head using the Print Quality Adjustment feature.
& “Adjusting the Print Quality” on page 111
Blurry Copies, Vertical Banding, or Misalignment
One of the following situations may be the cause.
The print head is out of alignment.
Solutions
Align the print head using the Print Quality Adjustment feature.
& “Adjusting the Print Quality” on page 111
The Printout Comes Out as a Blank Sheet
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
180
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
& “Adjusting the Print Quality” on page 111
The paper size in the print settings is incorrect.
Solutions
Make sure the paper size in the print settings matches the actual paper size.
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper from being fed into the printer at the same time.
& “Several Sheets of Paper are Fed at a Time” on page 167
Paper Is Smeared or Scued
One of the following situations may be the cause.
The paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
& “Loading Paper in the Rear Paper Feeder” on page 32
The paper path is smeared.
Solutions
When vertical banding (parallel to the printing direction) appears, or the paper is smeared, clean the
paper path.
& “Cleaning the Paper Path for Ink Smears” on page 116
The paper is curled.
Solutions
Place the paper on a
at
surface to check if it is curled. If it is,
atten
it.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
181
Cannot Copy Without Margins
Borderless is not set in the print settings.
Solutions
Select Copy > More > Borderless Copy, and then enable the setting . If you select a paper that does
not support borderless printing, you cannot enable borderless settings. Select a paper type that supports
borderless printing.
The edges of the Image are Cropped During Borderless Copying
Because the image is slightly enlarged, the area beyond the paper size boundaries is
cropped.
Solutions
Select a smaller enlargement setting.
Select Copy > More > Borderless Copy > Expansion on the control panel, and then change the setting.
The Position, Size, or Margins of the Copies are Incorrect
One of the following situations may be the cause.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guides against the edges of the paper.
& “Loading Paper in the Rear Paper Feeder” on page 32
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
182
The originals are not placed correctly.
Solutions
O Make sure the original is placed correctly against the alignment marks.
O If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass.
& “Placing Originals” on page 36
There is dust or dirt on the scanner glass.
Solutions
When placing the originals on the scanner glass, remove any dust or dirt from the originals, and clean the
scanner glass. If there is dust or stains on the glass, the copy area may extend to include the dust or stains,
resulting in the wrong copying position or small images.
& “Cleaning the Scanner Glass” on page 117
The paper size in the printer settings is incorrect.
Solutions
Make sure the paper size in the printer settings matches the actual paper size.
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
One of the following situations may be the cause.
The paper path is dirty.
Solutions
Clean the paper path.
& “Cleaning the Paper Path for Ink Smears” on page 116
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt from the originals, and clean the scanner glass.
& “Cleaning the Scanner Glass” on page 117
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
183
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt from the originals.
& “Cleaning the ADF” on page 117
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
& “Placing Originals” on page 36
The copy density setting is too high.
Solutions
Lower the copy density setting.
& “More Menu Options for Copying” on page 66
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern
appears.
Solutions
Change the reduce and enlarge setting. If a moiré pattern still appears, place the original at a slightly
dierent
angle.
& “More Menu Options for Copying” on page 66
An Image of the Reverse Side of the Original Appears in the Copied Image
One of the following situations may be the cause.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
184
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
& “Placing Originals on the Scanner Glass” on page 38
The copy density setting is too high.
Solutions
Lower the copy density setting.
& “More Menu Options for Copying” on page 66
The Text or Image Copied from the ADF is Squeezed or Stretched
Some originals may not be scanned properly from the ADF.
Solutions
Place originals on the scanner glass.
& “Placing Originals on the Scanner Glass” on page 38
Scanned Image Problems
Uneven Colors, Dirt, Spots, Appear when Scanning from the Scanner Glass
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt from the originals, and clean the scanner glass.
& “Cleaning the Scanner Glass” on page 117
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Scanned Image Problems
185
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
& “Placing Originals” on page 36
Straight Lines Appear when Scanning from ADF
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt from the originals.
& “Cleaning the ADF” on page 117
An Image of the Reverse Side of the Original Appears in the Scanned Image
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
& “Placing Originals on the Scanner Glass” on page 38
Cannot Scan the Correct Area on the Scanner Glass
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Scanned Image Problems
186
The originals are not placed correctly.
Solutions
O Make sure the original is placed correctly against the alignment marks.
O If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass.
& “Placing Originals” on page 36
There is dust or dirt on the scanner glass.
Solutions
Remove any dust or dirt from the scanner glass and document cover. If there is any dust or dirt around
the original, the scanning range expands to include it.
& “Cleaning the Scanner Glass” on page 117
When scanning multiple originals using Epson ScanSmart, there is not enough of a gap
between the originals.
Solutions
When placing multiple originals on the scanner glass, make sure there is a gap of at least 20 mm (0.8 in.)
between the originals.
The Text or Image Scanned from the ADF is Squeezed or Stretched
Some originals may not be scanned properly from the ADF.
Solutions
Place originals on the scanner glass.
& “Placing Originals on the Scanner Glass” on page 38
Cannot Solve Problems in the Scanned Image
Check the following if you have tried all of the solutions and have not solved the problem.
There are problems with the scanning software settings.
Solutions
Use Epson Scan 2 Utility to initialize the settings for the scanner soware.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Scanned Image Problems
187
Note:
Epson Scan 2 Utility is an application supplied with the scanner soware.
Note:
For Windows Server operating systems, make sure the Desktop Experience feature is installed.
1. Start the Epson Scan 2 Utility.
O Windows 11
Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility.
O Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016
Click the start button, and then select EPSON > Epson Scan 2 Utility.
O Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
O Windows 7/Windows Server 2008 R2/Windows Server 2008
Click the start button, and then select All Programs > EPSON > Epson Scan 2 > Epson Scan 2
Utility.
O Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
If initialization does not solve the problem, uninstall and reinstall the scanner soware.
& “Installing the Applications Separately” on page 124
The Quality of the Sent Fax is Poor
Quality of the Sent Fax is Poor
One of the following situations may be the cause.
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt from the originals, and clean the scanner glass.
& “Cleaning the Scanner Glass” on page 117
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
The Quality of the Sent Fax is Poor
188
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
& “Placing Originals” on page 36
Straight Lines Appear when Sending Faxes from the ADF
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt from the originals.
& “Cleaning the ADF” on page 117
The Image Quality of the Sent Fax is Poor
One of the following situations may be the cause.
The resolution is set to low.
Solutions
If you do not know the performance of the sender’s fax machine, set the following before sending a fax.
O Select Fax > Menu > Scan Settings and then make the Resolution setting to set the highest quality
image.
O Select Fax > Menu > Fax Send Settings and then enable Direct Send.
Note that if you set Resolution to Photo but you send the fax without enabling Direct Send, the fax
may be sent at a lower resolution.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
The Quality of the Sent Fax is Poor
189
ECM setting is disabled.
Solutions
Select More > Settings > Fax Settings > Basic Settings and enable the ECM setting on the printer's
control panel. is may clear errors that occur due to connection problems. Note that the speed of
sending and receiving faxes may be slower than when ECM is disabled.
An Image of the Reverse Side of the Original Appears in the Sent Fax
One of the following situations may be the cause.
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
& “Placing Originals on the Scanner Glass” on page 38
The density setting is high when sending faxes.
Solutions
Select Fax > Menu > Scan Settings > Density, and then lower the setting.
Received Fax Quality is Poor
The Image Quality of Received Faxes is Poor
Solutions
One of the following situations may be the cause.
ECM setting is disabled.
Solutions
Select More > Settings > Fax Settings > Basic Settings and enable the ECM setting on the printer's
control panel.
is
may clear errors that occur due to connection problems. Note that the speed of
sending and receiving faxes may be slower than when ECM is disabled.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
The Quality of the Sent Fax is Poor
190
The image quality setting is low on the sender's fax machine.
Solutions
Ask the sender to send faxes at a higher quality.
Cannot Select Paper Type or Paper Source in Printer Driver
A genuine Epson printer driver has not been installed.
Solutions
If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are
limited. We recommend using a genuine Epson printer driver.
& “Checking if a genuine Epson printer driver is installed - Windows” on page 125
& “Checking if a genuine Epson printer driver is installed - Mac OS” on page 127
An Error Code is Displayed on the LCD Screen
A code is displayed on the LCD screen if there is an error or information that requires your attention.
Code Situation Solutions
E-01 A printer error has occurred. Open the document cover and the scanner unit, and then remove any
paper or protective material inside the printer. Turn the power o and
on again.
E-02 A scanner error has occurred. Turn the power o and on again.
E-12 The borderless printing ink pad has
reached the end of its service life. It
is not user-replaceable.
Contact Epson or an authorized Epson service provider to replace the
borderless printing ink pad
*1*2*3
. It is not a user-serviceable part.
You cannot perform borderless printing until the part is replaced, but
you can continue to print with borders.
E-13 The Ink Pad has reached the end of
its service life. Please contact Epson
Support.
In order to replace the ink pad, replace the maintenance box.
“Replacing a Maintenance Box” on page 205
If the ink pad has reached the end of its service life, you can no longer
perform cleaning. You can continue to print, but the quality of the
printouts cannot be guaranteed.
W-01 A paper jam has occurred. Remove the paper from the printer and press the button displayed on
the bottom of the LCD screen to clear the error. In some cases, you
need to turn the power o and on again.
If the paper jam error continues after removing the paper and turning
the power o and on again, paper may remain inside the printer.
Load Letter or A4 size paper in the rear paper feeder, and then press
the
x
button to remove the paper inside. Load paper in the portrait
direction.
“Removing Jammed Paper” on page 193
Solving Problems
>
An Error Code is Displayed on the LCD Screen
191
Code Situation Solutions
W-14 The borderless printing ink pad is
nearing the end of its service life. It
is not user-replaceable.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad
*1*2*3
. It is not a user-serviceable part. The
message will be displayed until the ink pad is replaced.
Press the
x
button to resume printing.
W-15 The Ink Pad is nearing the end of
its service life. Please contact Epson
Support.
Once the ink pad reaches the end of its service life, replace it by
replacing the maintenance box.
“Replacing a Maintenance Box” on page 205
Check the message displayed on the computer, and then press the
button displayed on the bottom of the LCD screen to clear the error.
If the ink pad has reached the end of its service life, you can no longer
perform cleaning. You can continue to print, but the quality of the
printouts cannot be guaranteed.
I-22 Set Wi-Fi from the Push Button
Setup (WPS).
Push the access point button. If there is no button on the access point,
open the access point setting window, and then click the button
displayed in the software.
I-23 Set Wi-Fi from the PIN Code (WPS). Enter the PIN code displayed on the LCD screen into the access point
or computer within two minutes.
I-31 Set Wi-Fi from the Easy Connect
with App.
Install the software on your computer, and then press the OK button
when Wi-Fi setup starts.
I-41 Paper Setup Auto Display is
disabled. Some functions cannot be
used.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
I-60 Your computer may not support
WSD (Web Services for Devices).
The scan to computer (WSD) feature is only available for computers
running English versions of Windows 11, Windows 10, Windows 8.1,
Windows 8 or Windows 7. Make sure that the printer is correctly
connected to the computer.
Recovery
Mode
The printer has started in recovery
mode because the rmware update
failed.
Follow the steps below to retry the rmware update.
1. Connect the computer and the printer with a USB cable.
c
Important:
O During recovery mode, you cannot update the rmware
over a network connection. You can only use a USB
connection.
O Use a USB 2.0 type A‐B cable.
2. Download the latest
rmware
from your local Epson website to
your computer, and then start the update.
*1 Note for users in regions other than the U.S. and Canada: In some print cycles a very small amount of surplus ink may be
collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless
printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of
pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer
has ceased to operate in accordance with its
specications.
The printer will advise you when the pad requires replacing and
this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this
replacement.
Solving Problems
>
An Error Code is Displayed on the LCD Screen
192
*2 Note for users in the U.S. and Canada with products other than the ET-2900U: In some print cycles a very small amount
of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is
designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary
according to the number of pages you print using the borderless print option. The need for replacement of the pad does
not mean that your printer has ceased to operate in accordance with its
specications.
The printer will advise you when the
pad requires replacing and this can only be performed by an authorized Epson Service provider. If this happens during the
standard warranty of the product, the replacement of borderless printing ink pads is covered under the standard warranty.
*3 Note for ET-2900U users: In some print cycles a very small amount of surplus ink may be collected in the borderless
printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad
has reached its limit. Whether and how often this is required will vary according to the number of pages you print using
the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate
in accordance with its specications. The printer will advise you when the pad requires replacing and this can only be
performed by an authorized Epson Service provider. If this happens, contact Epson.
Paper Gets Jammed
Check the error displayed on the control panel and follow the instructions to remove the jammed paper, including
any torn pieces. Next, clear the error.
c
Important:
O Remove the jammed paper carefully. Removing the paper with too much force may damage the printer.
O When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down;
otherwise ink may leak.
Removing Jammed Paper
!
Caution:
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts, or they could also cause an injury.
1. Remove the jammed paper.
Solving Problems
>
Paper Gets Jammed
>
Removing Jammed Paper
193
2. Raise the control panel.
3. Open the scanner unit until it clicks.
!
Caution:
Be careful not to trap your hand or
ngers
when opening or closing the scanner unit. Otherwise you may be
injured.
c
Important:
Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction.
Solving Problems
>
Paper Gets Jammed
>
Removing Jammed Paper
194
5. Close the ADF cover and ADF input tray until it clicks.
Preventing Paper Jams
Check the following if paper jams occur frequently.
O Place the printer on a at surface and operate in the recommended environmental conditions.
“Environmental Specications” on page 255
O Use paper supported by this printer.
“Available Paper and Capacities” on page 222
O Follow paper handling precautions.
“Paper Handling Precautions” on page 29
O Load paper in the correct direction, and slide the edge guide against the edge of the paper.
“Loading Paper in the Rear Paper Feeder” on page 32
O Do not load more than the maximum number of sheets specied for paper.
“Available Paper and Capacities” on page 222
O Load one sheet of paper at a time if you have loaded several sheets of paper.
O Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
“List of Paper Types” on page 30
O ere may be a foreign object inside the printer.
“If you cannot clear a paper jam or paper out error” on page 215
Related Information
& “If you cannot clear a paper jam or paper out error” on page 215
Solving Problems
>
Paper Gets Jammed
>
Preventing Paper Jams
198
It is Time to Rell the Ink
Ink Bottle Handling Precautions
Note:
e product has a low ink alert system. e accuracy of this system depends on the user relling the ink tanks correctly. e
product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally
monitoring ink usage. e low ink alert system may generate inaccurate messages if the ink tanks are not relled according
to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower lines.
Continued use of the product when any ink level is below the lower line on the tank could damage the product.
Read the following instructions before relling ink.
Storing precautions for ink
O Keep the ink bottles out of direct sunlight.
O Do not store the ink bottles in high or freezing temperatures.
O Epson recommends using the ink bottle before the date printed on the package.
O When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, such as putting the bottle in a bag.
O
Aer
bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least
three hours before using it.
O Once you open an ink bottle, we recommend using it as soon as possible.
Handling precautions for relling ink
O To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve
remains in the ink tank when your printer indicates to
rell
ink.
e
yields quoted for you do not include this
reserve.
O For optimum print results, do not maintain low ink levels for extended periods of time.
O Use ink bottles with the correct part code for this printer.
O e ink for this printer must be handled carefully. Ink may splatter when the ink tanks are being lled or relled
with ink. If ink gets on your clothes or belongings, it may not come
o.
O Do not shake too vigorously or squeeze the ink bottles.
O Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink
tank to the upper line while the printer is not operating. To display the correct ink level estimate, reset the ink
level
aer
lling
the tank.
Ink consumption
O To maintain optimum print head performance, some ink is consumed from all ink tanks during maintenance
operations such as print head cleaning. Ink may also be consumed when you turn the printer on.
O When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the
paper type or print quality settings.
is
is because a mixture of color inks is used to create black.
Solving Problems
>
It is Time to Rell the Ink
>
Ink Bottle Handling Precautions
199
O e ink in the ink bottles supplied with your printer is partly used during initial setup. In order to produce high
quality printouts, the print head in your printer will be fully charged with ink.
is
one-o
process consumes a
quantity of ink and therefore these bottles may print fewer pages compared to subsequent ink bottles.
O Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.
O Visually check ink levels in the actual ink tanks. Prolonged use of the printer when the ink level is below the
lower line could damage the printer. To display the correct ink level estimates, reset the ink level aer lling the
tank.
Relling
the Ink Tanks
Note:
e product has a low ink alert system. e accuracy of this system depends on the user relling the ink tanks correctly. e
product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally
monitoring ink usage. e low ink alert system may generate inaccurate messages if the ink tanks are not relled according
to these instructions.
As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower lines.
Continued use of the product when any ink level is below the lower line on the tank could damage the product.
1. Select More on the home screen.
To select an item, use the
l
r
buttons, and then press the OK button.
2. Select Maintenance > Fill Ink.
3. Press the
d
button to read all the safety and usage precautions for lling ink, and then press the OK button to
continue.
4. Open the scanner unit until it clicks.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
200
5. Open the ink tank cap.
c
Important:
Make sure that the color of the ink tank matches the ink color that you want to rell.
6. While holding the ink bottle upright, turn the cap slowly to remove it.
c
Important:
O Epson recommends the use of genuine Epson ink bottles.
O Be careful not to spill any ink.
O Do not touch the top of the ink bottle aer removing the cap; otherwise ink may get on your hands.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
201
7. Check the upper line (a) in the ink tank.
8. Align the top of the ink bottle with the lling port, and then insert it straight into the port to ll ink until it
stops automatically at the upper line.
When you insert the ink bottle into the lling port for the correct color, ink starts pouring and the ow stops
automatically when the ink reaches the upper line.
If the ink does not start owing into the tank, remove the ink bottle and reinsert it.
However, do not remove and reinsert the ink bottle when the ink has reached the upper line; otherwise ink
may leak or the printer may be damaged if the ink rises above the upper line.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
202
9. When you have nished lling the ink, remove the ink bottle.
c
Important:
Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak.
Note:
If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use.
10. Close the ink tank cap securely.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
203
11. Close the scanner unit.
For safety, the scanner unit is closed in two steps.
Note:
e scanner unit must be closed completely before it can be opened again.
12. Press the
x
button, and then follow the on-screen instructions to reset the ink level.
c
Important:
O Even if you do not rell ink up to the upper line on the ink tank, you can continue using the printer. To
keep your printer operating at its best, however, ll ink tank up to the upper line and reset the ink level
immediately.
O Unless you reset the ink level, the ink level displayed does not change even aer relling the ink.
Related Information
& “Ink Bottle Handling Precautions” on page 199
& “Ink Bottle Codes” on page 227
Notes on Resetting the Ink Level
Be sure to reset the ink level aer relling the ink.
If you relled two or more ink tanks, you need to select all of the tanks that you relled and reset their ink levels.
Unless you reset the ink level, the ink level displayed does not change even aer relling the ink.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
204
Related Information
& “Checking the Ink Levels” on page 110
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Read the following instructions before replacing the maintenance box.
O Do not touch the sections shown in the illustration. Doing so may prevent normal operation and you may get
smeared with ink.
O Do not drop the maintenance box or subject it to strong shocks.
O Do not replace the maintenance box during printing; otherwise, ink may leak.
O Do not remove the maintenance box and its cover except when replacing the maintenance box; otherwise ink
may leak.
O When the cover cannot be reattached, the maintenance box may not be installed correctly. Remove the
maintenance box, and reinstall it.
O Do not tilt the used maintenance box until
aer
it is sealed in the plastic bag; otherwise ink may leak.
O Do not touch the openings in the maintenance box as you may get smeared with ink.
O Do not reuse a maintenance box which has been removed and le detached for a long period. Ink inside the box
will have
solidied
and no more ink can be absorbed.
O Keep the maintenance box out of direct sunlight.
O Do not store the maintenance box in high or freezing temperatures.
Replacing a Maintenance Box
Note:
For ET-2900U only
Maintenance boxes are provided to you as part of the ReadyPrint program
In some print cycles a very small amount of surplus ink may be collected in the maintenance box. To prevent ink
leakage from the maintenance box, the printer is designed to stop printing when the absorbing capacity of the
maintenance box has reached its limit. Whether and how oen this is required will vary according to the number
Solving Problems
>
It is Time to Replace the Maintenance Box
>
Replacing a Maintenance Box
205
of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs.
Replace the maintenance box when you are prompted to do so.
e
Epson Status Monitor, your LCD, or lights on
the control panel will advise you when this part needs replacing.
e
need for replacement of the box does not
mean that your printer has ceased to operate in accordance with its specications. e Epson warranty does not
cover the cost of this replacement. It is a user-serviceable part.
Note:
O When the maintenance box is full, you cannot print or clean the print head until the maintenance box is replaced, in
order to avoid ink leakage. However, you can perform operations that do not use ink, such as scanning.
O When the following screen is displayed, contact Epson support.
You cannot perform borderless printing until the part is replaced, but you can continue to print with borders.
1. Remove the new maintenance box from its package.
c
Important:
Do not touch the green chip on the side of the maintenance box. Doing so may prevent normal operation and
printing.
Note:
A transparent bag for the used maintenance box is provided with the new maintenance box.
Solving Problems
>
It is Time to Replace the Maintenance Box
>
Replacing a Maintenance Box
206
Note:
Do not hold the maintenance box as shown in the following illustration.
c
Important:
Do not touch the sections shown in the illustration. Doing so may prevent normal operation and you may get
smeared with ink.
5. Put the used maintenance box in the transparent bag that came with the new maintenance box and seal the
bag shut.
Solving Problems
>
It is Time to Replace the Maintenance Box
>
Replacing a Maintenance Box
208
8. Close the scanner unit.
For safety, the scanner unit is closed in two steps.
Note:
e scanner unit must be closed completely before it can be opened again.
9. Review the message on the LCD screen, and then press the OK button.
10.
Review the message on the LCD screen, and then press the
x
button.
Related Information
& “Maintenance Box Handling Precautions” on page 205
Cannot Operate the Printer as Expected
The Printer Does Not Turn On or
O
Power Does Not Turn On
One of the following situations may be the cause.
The power cord is not properly plugged into the electrical outlet.
Solutions
Make sure the power cord is securely plugged in.
Solving Problems
>
Cannot Operate the Printer as Expected
>
The Printer Does Not Turn On or O
210
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer.
The printer is operating.
Solutions
Check that the power light is o before you turn on the power.
The Printer Does Not Turn On Automatically
Auto Power On is disabled.
Solutions
O Select Settings > Basic Settings, and then enable the Auto Power On Setting.
O When connecting using the USB cable, make sure you connect it securely to the printer and the
computer.
O When connecting over a network, make sure the printer's home screen shows that the printer is
properly connected to a network.
& “Guide to the Network Icons” on page 26
Power Does Not Turn O
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer. If you still cannot turn
o
the printer, unplug the power cord.
en plug the power cord back in and turn the printer back on and o by pressing the
P
button, in order
avoid drying out the print head.
It may take some time to turn o the power.
Solutions
When Auto Power On is enabled, it takes longer to turn o the power. See the related information for
details.
& “Auto Power On:” on page 236
Power Turns O Automatically
The Power O Settings or Power O Timer feature is enabled.
Solutions
O Select Settings > Printer Setup > Power O Settings, and then disable the Power O If Inactive and
Power O If Disconnected settings.
Solving Problems
>
Cannot Operate the Printer as Expected
>
The Printer Does Not Turn On or O
211
O Select Settings > Printer Setup, and then disable the Power O Timer Setting.
Note:
Your product may have the Power O Settings or Power O Timer feature depending on the location of purchase.
Operations are Slow
Printing Is Too Slow
One of the following situations may be the cause.
Unnecessary applications are running.
Solutions
Close any unnecessary applications on your computer or mobile devices.
The print quality setting is too high.
Solutions
Lower the quality setting.
Bidirectional printing is disabled.
Solutions
Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
O Windows
Select Bidirectional Printing on the printer driver's More Options tab.
O Mac OS
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print
& Scan or Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver).
Select On as the Bidirectional Printing setting.
Quiet Mode is enabled.
Solutions
Disable Quiet Mode. e printing speed slows down when the printer is running in Quiet Mode.
O Control panel
Select
on the home screen, and then select O.
O Windows
Select O as the Quiet Mode setting on the printer driver's Main tab.
O Mac OS
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print
& Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver).
Select O as the Quiet Mode setting.
Solving Problems
>
Cannot Operate the Printer as Expected
>
Operations are Slow
212
There may be network connection problems with the wireless router.
Solutions
Reboot the wireless router while taking into consideration other users connected to the network. If this
does not solve the problem, place the printer closer to your wireless router or see the documentation
provided with the router.
The printer is printing high-density data such as photos on plain paper.
Solutions
If you are printing high-density data such as photos on plain paper, printing may take some time in order
to maintain print quality. is is not a malfunction.
Printing Slows Down Dramatically During Continuous Printing
The printer has slowed down to prevent the printer mechanism from overheating and being
damaged.
Solutions
You can continue printing. To return to normal printing speed, leave the printer idle for at least 30
minutes with the power turned on.
Scanning Speed Is Slow
The scanning resolution setting is too high.
Solutions
Try scanning at a lower resolution.
LCD Screen Gets Dark
The printer is in sleep mode.
Solutions
Press any button on the control panel to return the LCD screen to its former state.
The Printer Is Loud
Quiet Mode is disabled.
Solutions
If the printer is too loud, enable Quiet Mode. Enabling this feature may reduce printing speed.
O Control panel
Select
on the home screen, and then enable Quiet Mode.
O Windows printer driver
Enable Quiet Mode on the Main tab.
Solving Problems
>
Cannot Operate the Printer as Expected
>
Operations are Slow
213
O Mac OS printer driver
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print
& Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver).
Select On as the Quiet Mode setting.
The Date and Time Are Incorrect
Error occurred in power supply.
Solutions
If there is power failure caused by a lightning strike or the power is le o for a long time, the clock
may show the wrong time. Set the date and the time correctly in More > Settings > Printer Setup >
Date/Time Settings on the control panel.
The Root Certicate Needs to be Updated
The root
certicate
has expired.
Solutions
Run Web Cong, and then update the root certicate.
& “Application for Conguring Printer Operations (Web Cong)” on page 232
Cannot Perform Manual 2-sided Printing (Windows)
EPSON Status Monitor 3 is disabled.
Solutions
On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status
Monitor 3.
Manual 2-sided printing may not be available when the printer is accessed over a network or is used as a
shared printer.
The Print Settings Menu is Not Displayed (Mac OS)
The Epson Printer Driver has Not been Installed Correctly.
Solutions
If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra
(10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9),
the Epson printer driver has not been installed correctly. Enable it from the following menu.
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print &
Scan or Print & Fax), remove the printer, and then add the printer again.
In macOS Mojave (10.14), you cannot access Print Settings in applications made by Apple such as
TextEdit.
Solving Problems
>
Cannot Operate the Printer as Expected
>
Operations are Slow
214
A Message Prompting You to Reset the Ink Level is Displayed Even After Relling
the Ink
The ink level was not reset.
Solutions
Reset the ink level.
& “Reset the Ink Level” on page 110
The Ink Level Display does not Change Even After Relling the Ink
The ink level was not reset.
Solutions
Reset the ink level.
& “Reset the Ink Level” on page 110
If you cannot clear a paper jam or paper out error
ere
may be foreign objects inside the printer. Follow the steps below to remove them.
1. Turn o the printer by pressing the
P
button.
2. Unplug the power cord, and then disconnect the power cord from the printer.
c
Important:
Unplug the power cord when the power light is o. Otherwise, the print head will not return to the home
position, which can cause the ink to dry and make printing impossible.
Solving Problems
>
If you cannot clear a paper jam or paper out error
215
4. If you nd any foreign objects, remove them with tweezers or a similar tool.
c
Important:
Be careful not to touch the objects shown in the following illustration when removing foreign objects, or the
printer may be damaged.
If you cannot remove the foreign objects, go to step 5, If you are able to remove them, go to step 7.
Solving Problems
>
If you cannot clear a paper jam or paper out error
217
5. With the rear paper feeder pulled out, hold both sides of the front of the printer, and tilt the printer
approximately 45 degrees to the rear.
c
Important:
When tilting the printer, be careful not to shake it, otherwise ink may leak or the printer may be damaged.
Solving Problems
>
If you cannot clear a paper jam or paper out error
218
6. Aer slowly returning the printer to the horizontal position, check the following area. If you nd any foreign
objects, remove them with tweezers or a similar tool. Next, check through the gap in the rear paper feeder to
conrm
that all foreign objects have been removed.
7. Connect the power cord, and then turn on the printer.
Note:
If the paper jam or paper out error continues to occur, contact Epson support.
Cannot Solve Problem
If you cannot solve the problem
aer
trying all of the solutions, contact Epson support.
If you cannot solve printing or copying problems, see the following related information.
Related Information
& “Cannot Solve Printing or Copying Problems” on page 220
& “Contacting Epson Support” on page 262
Solving Problems
>
Cannot Solve Problem
219
Cannot Solve Printing or Copying Problems
Try the solutions in the order shown, until you solve the problem.
O Make sure you match the paper type loaded in the printer and the paper type selected on the printer to the
paper type setting in the printer driver.
“Paper Size and Type Settings” on page 30
O Use a higher quality setting on the control panel or in the printer driver.
O To check the actual ink remaining, visually check the ink levels in the printer's tanks.
Rell
the ink tanks if the
ink levels are below the lower lines.
O Align the print head.
“Aligning the Print Head” on page 116
O Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Run a nozzle check and
Cleaning alternately 3 times or Power Cleaning once, and check if the clogging has cleared.
Note that print head cleaning uses some ink.
If there are still missing segments in the nozzle check pattern, turn o the printer and wait for at least 12 hours
without printing, and then run a nozzle check. If print quality has still not improved, run Cleaning and a nozzle
check again. If it has still not improved, run Power Ink Flushing.
“Checking and Cleaning the Print Head” on page 112
“Running Power Cleaning” on page 114
“Running Power Ink Flushing” on page 115
O If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is o.
O Make sure you are using genuine Epson ink bottles.
Try to use genuine Epson ink bottles. is product is designed to adjust colors based on the use of genuine
Epson ink bottles.
e
use of non-genuine ink bottles may cause print quality to decline.
O Make sure there are no paper fragments le inside the printer.
When you remove the paper, do not touch the translucent lm with your hand or the paper.
O Make sure the paper is loaded with the printable side facing up and not curled.
“Paper Handling Precautions” on page 29
“Available Paper and Capacities” on page 222
“Unavailable Paper Types” on page 227
If you cannot solve the problem by checking the solutions above, contact Epson support.
Related Information
& “Before Contacting Epson” on page 262
& “Contacting Epson Support” on page 262
Solving Problems
>
Cannot Solve Problem
>
Cannot Solve Printing or Copying Problems
220
Product Information
Paper Information.................................................222
Consumable Products Information.....................................227
Soware Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Settings Menu List.................................................234
Product Specications..............................................247
Regulatory Information.............................................256
Paper Information
Available Paper and Capacities
Genuine Epson Paper for North America
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
O e availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
O See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 225
“Paper for 2-Sided Printing” on page 226
Paper suitable for printing documents
Media Name Size Loading Capacity
(Sheets)
Epson Multipurpose Plus Paper Letter 100
Epson Bright White Premium Paper Letter 80
Epson Bright White Paper / Epson Bright White Pro
Paper / Epson EcoTank Premium Paper
Letter 80
Paper suitable for printing documents and photos
Media Name Size Loading Capacity
(Sheets)
Epson High Quality Ink Jet Paper A4 80
Epson Presentation Paper Matte A4, Letter 80
Legal 1
Epson Premium Presentation Paper Matte 8×10 in. (203×254 mm), Letter 20
Epson Premium Presentation Paper Matte Double-
Sided
Letter 1
Paper suitable for printing photos
Media Name Size Loading Capacity
(Sheets)
Epson Value Photo Paper Glossy 4×6 in. (102×152 mm), A4, Letter 20
Epson Photo Paper Glossy 4×6 in. (102×152 mm), A4, Letter 20
Product Information
>
Paper Information
>
Available Paper and Capacities
222
Media Name Size Loading Capacity
(Sheets)
Epson Premium Photo Paper Glossy 4×6 in. (102×152 mm), 5×7 in. (127×178
mm), 8×10 in. (203×254 mm), Letter, 16:9
(4×7.11 inches [102×181 mm])
20
Epson Premium Photo Paper Semi-gloss 4×6 in. (102×152 mm), Letter 20
Epson Ultra Premium Photo Paper Glossy 4×6 in. (102×152 mm), 5×7 in. (127×178
mm), 8×10 in. (203×254 mm), Letter
20
Genuine Epson Paper for Other Regions
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
O e availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
O See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 225
“Paper for 2-Sided Printing” on page 226
Paper suitable for printing documents
Media Name Size Loading Capacity
(Sheets)
Epson Business Paper A4
100
*1
Epson Bright White Ink Jet Paper A4
80
*2
*1 ADF is supported (loading capacity: 30 sheets).
*2 ADF is supported (loading capacity: 25 sheets).
Paper suitable for printing documents and photos
ADF is not supported.
Media Name Size Loading Capacity
(Sheets)
Epson Photo Quality Ink Jet Paper A4 80
Epson Double-sided Photo Quality Ink Jet Paper A4 80
Epson Matte Paper-Heavyweight A4 20
Epson Double-Sided Matte Paper A4 1
Paper suitable for printing photos
ADF is not supported.
Product Information
>
Paper Information
>
Available Paper and Capacities
223
Media Name Size Loading Capacity
(Sheets)
Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.)
20
*
Epson Premium Glossy Photo Paper A4, 13x18 cm (5x7 in.), 16:9 wide size
(102x181 mm), 10x15 cm (4x6 in.)
20
*
Epson Premium Semigloss Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.)
20
*
Epson Photo Paper Glossy A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.)
20
*
Epson Value Glossy Photo Paper A4, 10x15 cm (4x6 in.)
20
*
* Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
Various other paper types
ADF is not supported.
Media Name Size Loading Capacity
(Sheets)
Epson Photo Quality Ink Jet Card A6 30
Epson Photo Quality Self Adhesive Sheets A4 1
Commercially Available Paper for North America
Note:
See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 225
“Paper for 2-Sided Printing” on page 226
Plain papers
Size Loading Capacity (Sheets)
Letter, A4, B5, A5, A6, B6, 16K (195×270 mm), Half Letter, Executive Up to the line indicated by the triangle symbol on
the edge guide.
*1*2
Legal, 8.5×13 in., Indian-Legal, 8.5×13 in. (215.9×330.2 mm)
1
*3
User
Dened
*4
89×127 to 215.9×1200 mm
1
*1 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
*2 Letter and A4 are supported for ADF (loading capacity: 30 sheets).
*3 ADF is supported (loading capacity: 10 sheets).
*4 Only printing from computer is available.
Product Information
>
Paper Information
>
Available Paper and Capacities
224
Commercially Available Paper for Other Regions
Note:
See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 225
“Paper for 2-Sided Printing” on page 226
Plain papers
Plain paper includes copy paper.
Size Loading Capacity (Sheets)
Letter, A4, B5, A5, A6, B6, 16K (195×270 mm) Up to the line indicated by the triangle symbol on
the edge guide.
*1*2
Legal, 8.5×13 in., Indian-Legal
1
*3
User Dened
*4
89×127 to 215.9×1200 mm
1
*1 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
*2 Letter and A4 are supported for ADF (loading capacity: 30 sheets).
*3 ADF is supported (loading capacity: 10 sheets).
*4 Only printing from computer is available.
Envelope
ADF is not supported.
: Direction of paper being fed.
Size Loading Capacity (Envelopes)
Envelope #10
, Envelope DL , Envelope C6
10
Paper for Borderless Printing
Genuine Epson Paper
for North America
Media Name Size
Epson Value Photo Paper Glossy 4×6 in. (102×152 mm)
Epson Photo Paper Glossy 4×6 in. (102×152 mm)
Epson Premium Photo Paper Semi-gloss 4×6 in. (102×152 mm)
Epson Premium Photo Paper Glossy 4×6 in. (102×152 mm), 16:9 (4×7.11 in. [102×181 mm])
Product Information
>
Paper Information
>
Available Paper and Capacities
225
Media Name Size
Epson Ultra Premium Photo Paper Glossy 4×6 in. (102×152 mm)
for Other Regions
Media Name Size
Epson Ultra Glossy Photo Paper 10×15 cm (4×6 in.)
Epson Premium Glossy Photo Paper 10×15 cm (4×6 in.), 16:9 wide size (102×181 mm)
Epson Premium Semigloss Photo Paper 10×15 cm (4×6 in.)
Epson Photo Paper Glossy 10×15 cm (4×6 in.)
Epson Value Glossy Photo Paper 10×15 cm (4×6 in.)
Related Information
& “Available Paper and Capacities” on page 222
Commercially Available Paper
Borderless printing is not supported.
Related Information
& “Available Paper and Capacities” on page 222
Paper for 2-Sided Printing
Genuine Epson Paper
for North America
Manual 2-sided printing only.
O Epson Multipurpose Plus Paper
O Epson Bright White Premium Paper
O Epson Bright White Paper / Epson Bright White Pro Paper / Epson EcoTank Premium Paper
O Epson Premium Presentation Paper Matte Double-Sided
for Other Regions
Manual 2-sided printing only.
O Epson Bright White Ink Jet Paper
O Epson Double-sided Photo Quality Ink Jet Paper
O Epson Double-Sided Matte Paper
O Epson Business Paper
Product Information
>
Paper Information
>
Available Paper and Capacities
226
O Epson Photo Quality Ink Jet Card
Related Information
& “Available Paper and Capacities” on page 222
Commercially Available Paper
Manual 2-sided printing only.
O Plain paper, Copy paper
Related Information
& “Available Paper and Capacities” on page 222
Unavailable Paper Types
Do not use the following paper types. Using these types of paper can cause paper feed problems and smears on the
printouts.
O Papers that are wavy
O Papers that are torn or cut
O Papers that are folded
O Papers that are damp
O Papers that are too thick or too thin
O Papers that have stickers
Do not use the following envelopes. Using these types of envelope causes paper jams and smears on the printout.
O Envelopes that are curled or folded
O Envelopes with adhesive surfaces on the aps or window envelopes
O Envelopes that are too thin
ey may curl during printing.
Consumable Products Information
Ink Bottle Codes
Note:
For ET-2900U only
Use only the Epson 560 ink provided to you as part of the ReadyPrint program.
Epson recommends the use of genuine Epson ink bottles.
e following are the codes for genuine Epson ink bottles.
Product Information
>
Consumable Products Information
>
Ink Bottle Codes
227
c
Important:
O Epson warranty does not cover damage caused by inks other than those
specied,
including any genuine Epson
ink not designed for this printer or any third party ink.
O Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior.
Note:
O Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support.
O Although the ink bottles may contain recycled materials, this does not aect printer function or performance.
O Specications and appearance of the ink bottle are subject to change without prior notice for improvement.
For the U.S. and Canada
Note:
Visit the following website for information on Epson's ink bottle yields.
https://epson.com/ink-yield-cartridge-info (U.S.)
https://epson.ca/ink-yield-cartridge-info (Canada)
Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
e included initial ink bottles must be used for printer setup and are not for resale. e printer ships with full ink bottles
and part of the ink from the rst bottles is used to charge the print head. Yields vary considerably based on images printed,
print settings, paper type, frequency of use and temperature.
Product BK: Black C: Cyan M: Magenta Y: Yellow
ET-4900/ET-4903 522120 522420 522320 522220
ET-2900/ET-2903
For Europe, Middle East, Turkey, Africa, Central and West Asia
Product BK: Black C: Cyan M: Magenta Y: Yellow
ET-4900
*
104 104 104 104
ET-2920/ET-2921/
ET-2925/ET-2926
*
ET-2920U
*
122 122 122 122
L3360/L3366/L5360 103 103 103 103
* Only for Europe.
Note:
Visit the following website for information on Epson's ink bottle yields.
https://www.epson.eu/pageyield (Europe only)
https://www.epson.com/eme
(Middle East, Turkey, Africa, Central and West Asia only)
Product Information
>
Consumable Products Information
>
Ink Bottle Codes
228
For Australia and New Zealand
BK: Black C: Cyan M: Magenta Y: Yellow
522 522 522 522
For Asian countries except for China
BK: Black C: Cyan M: Magenta Y: Yellow
003 003 003 003
For China
Product BK: Black C: Cyan M: Magenta Y: Yellow
L5398 055 055 055 055
L3366/L3367/L3369 004 004 004 004
Maintenance Box Code
Note:
For ET-2900U only
Maintenance boxes are provided to you as part of the ReadyPrint program.
e maintenance box can be purchased and replaced by the user.
Epson recommends the use of a genuine Epson maintenance box.
e following is the code for the genuine Epson maintenance box.
For all countries except for India
C9398
For India
C9399
Software Information
is section introduces some of the applications available for your printer. For a list of supported soware, see
the following Epson website or launch Epson Soware Updater for conrmation. You can download the latest
applications.
https://www.epson.com
Related Information
& “Application for Updating Soware and Firmware (Epson Soware Updater)” on page 233
Product Information
>
Software Information
229
Application for Printing from a Computer (Windows Printer Driver)
e printer driver controls the printer based on the commands from an application. Selecting settings in the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Note:
You can change the language of the printer driver. Select the language you want to use from the Language setting on the
Maintenance tab.
Accessing the printer driver from applications
To select settings that apply only to the application you are using, access the driver from that application.
Select Print or Print Setup from the File menu. Select your printer, and then click Preferences or Properties.
Note:
Operations dier depending on the application. See the application's help for details.
Accessing the printer driver from the control panel
To select settings that apply to all of the applications, follow the steps below.
O Windows 11/Windows Server 2025
Click on the start button, and then select Settings > Bluetooth & devices > Printers & scanners. Click your
printer, and then select Printing preferences.
O Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers in
Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences.
O Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click
on your printer, or press and hold it and then select Printing preferences.
O Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
Right-click on your printer and select Printing preferences.
O Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer
and select Printing preferences.
Accessing the printer driver from the printer icon on the task bar
e
printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one
displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.
Starting the utility
Access the printer driver window. Click the Maintenance tab.
Product Information
>
Software Information
>
Application for Printing from a Computer (Windows Printer Driver)
230
Application for Printing from a Computer (Mac OS Printer Driver)
e printer driver controls the printer based on the commands from an application. Selecting settings in the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Accessing the printer driver from applications
Click Page Setup or Print on the File menu of your application. If necessary, click Show Details (or
d
) to expand
the print window.
Note:
Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for
displaying the print screen may dier. See the application's help for details.
Starting the utility
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print & Scan or
Print & Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility.
Application for Controlling the Scanner (Epson Scan 2)
Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution,
brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN-
compliant scanning application. See the soware help for details on using the features.
Starting on Windows
Note:
For Windows Server operating systems, make sure the Desktop Experience feature is installed.
O Windows 11
Click the start button, and then select All apps > EPSON > Epson Scan 2.
O Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016
Click the start button, and then select EPSON > Epson Scan 2.
O Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
O Windows 7/Windows Server 2008 R2/Windows Server 2008
Click the start button, and then select All Programs > EPSON > Epson Scan 2.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2.
Application for Conguring Fax Operations and Sending Faxes (FAX
Utility)
FAX Utility is an application that allows you to congure various settings for sending and receiving faxes on a
computer. You can create or edit the contacts list to be used when sending a fax, congure to save received faxes in
PDF format on the computer. See the application's help for details.
Product Information
>
Software Information
>
Application for Conguring Fax Operations and Sending Faxes (
…
231
Note:
O Windows Server operating systems are not supported.
O Make sure you have installed the printer driver before installing FAX Utility.
O Make sure the FAX Utility has been installed. See "Starting on Windows" or "Starting on Mac OS" below to check if the
application has been installed.
Starting on Windows
O Windows 11
Click the start button, and select All Apps > Epson Soware > FAX Utility.
O Windows 10
Click the start button, and select Epson Soware > FAX Utility.
O Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
O Windows 7
Click the start button, and select All Programs (or Programs) > Epson Soware > FAX Utility.
Starting on Mac OS
Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print & Scan,
Print & Fax), and then select the printer (FAX). Click Options & Supplies > Utility > Open Printer Utility.
Application for Sending Faxes (PC-FAX Driver)
PC-FAX driver is an application that allows you to send a document created on a separate application as a fax
directly from the computer. PC-FAX driver is installed when you install FAX Utility. See the application's help for
details.
Note:
O Windows Server operating systems are not supported.
O Check if PC-FAX driver has been installed. See "Accessing from Windows" or "Accessing from Mac OS" below.
O e operation diers depending on the application you used to create the document. See the application's help for details.
Accessing from Windows
In the application, select Print or Print Setup from the File menu. Select your printer (FAX), and then click
Preferences or Properties.
Accessing from Mac OS
In the application, select Print from the File menu. Select your printer (FAX) as the Printer setting, and then select
Fax Settings or Recipient Settings from the pop-up menu.
Application for Conguring Printer Operations (Web Cong)
Web Cong is an application that runs in a web browser, such as Microso Edge and Safari, on a computer or
mobile device. You can conrm the printer status or change the network service and printer settings. To use Web
Cong, connect the printer and the computer or device to the same network.
e following browsers are supported. Use the latest version.
Product Information
>
Software Information
>
Application for Conguring Printer Operations (Web Cong)
232
Microso Edge, Firefox, Chrome, Safari
Note:
You may be asked to enter the administrator password while using Web Cong. See the related information below for more
details.
Related Information
& “Default Value of the Administrator Password” on page 16
Running Web Cong on a Web Browser
1. Check the printer's IP address.
Select More > Settings > Network Settings > Connection Check from the control panel to start the
connection check. Press the
x
button or the OK button to print the Network Connection Report. Check
the printer's IP address on the printed network connection report.
2.
Launch a Web browser from a computer or mobile device, and then enter the printer's IP address.
Format:
IPv4: http://the printer's IP address/
IPv6: http://[the printer's IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
If you are using a mobile device, you can also run Web Cong from the product information screen of the Epson Smart
Panel app.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web
Cong
; this does not indicate a problem and can be safely ignored.
Application for Updating Software and Firmware (Epson Software
Updater)
Epson Soware Updater is an application that installs new soware, and updates rmware over the Internet. If you
want to check for update information regularly, you can set the interval for checking for updates in Epson Soware
Updater's Auto Update Settings.
Note:
Windows Server operating systems are not supported.
Starting on Windows
O Windows 11
Click the start button, and then select All apps > EPSON Soware > Epson Soware Updater.
O Windows 10
Click the start button, and then select EPSON Soware > Epson Soware Updater.
Product Information
>
Software Information
>
Application for Updating Software and Firmware (Epson Softwar
…
233
O Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
O Windows 7
Click the start button, and then select All Programs > EPSON Soware > Epson Soware Updater.
Note:
You can also start Epson Soware Updater by clicking the printer icon on the task bar on the desktop, and then selecting
Soware Update.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Soware Updater.
Related Information
& “Installing the Applications Separately” on page 124
Settings Menu List
Select More > Settings on the home screen of the printer to make various settings.
Feature names and setting menu items may change depending on the
rmware
version.
Printer Setup
More > Settings > Printer Setup
In this menu group, the following items are only for ET-4900 Series/L5390 Series.
O Sound
O Date/Time Settings
In this menu group, the following items are only for ET-2900 Series/ET-2920 Series/L3360 Series.
O Auto Power On
Paper Source Settings:
Paper Setting:
Select the paper size and paper type you loaded in the paper source.
A4/Letter Auto Switching:
Select On to feed paper from the paper source set as A4 size when there is no paper source set
as Letter, or feed from the paper source set as Letter size when there is no paper source set as
A4.
Product Information
>
Settings Menu List
>
Printer Setup
234
Error Notice:
Paper Size Notice:
Select On to display an error message when the selected paper size does not match the
loaded paper.
Paper Type Notice:
Select On to display an error message when the selected paper type does not match the
loaded paper.
Paper Setup Auto Display:
Select On to display the Paper Setting screen when loading paper in the paper source. If you
disable this feature, you cannot print from an iPhone, iPad, or iPod touch using AirPrint.
Sound:
Mute:
Select On to mute sounds such as those emitted when pressing buttons on the control panel.
Normal Mode:
Select the volume for sounds such as those emitted when pressing buttons on the control
panel.
Ring Tone:
Set the volume for the sound emitted when the printer receives a fax.
Receive Completion Notice:
Set the volume for the sound emitted when fax reception is complete.
Print Completion Notice:
Set the volume for the sound emitted when a received fax nishes printing.
Receiver:
Set the volume for the dial sound when the printer sends a fax.
Send Completion Notice:
Set the volume for the sound emitted when sending a fax is complete.
Button Press:
Select the volume for the sound emitted when pressing buttons on the control panel.
Error Tone:
Set the volume for the sound emitted when an error occurs.
ADF Document Set:
Set the volume for the sound emitted when originals are placed in the ADF.
Quiet Mode:
Select sound settings in Quiet Mode.
Product Information
>
Settings Menu List
>
Printer Setup
235
Ring Tone:
Set the volume for the sound emitted when the printer receives a fax.
Receive Completion Notice:
Set the volume for the sound emitted when fax reception is complete.
Print Completion Notice:
Set the volume for the sound emitted when a received fax nishes printing.
Receiver:
Set the volume for the dial sound when the printer sends a fax.
Send Completion Notice:
Set the volume for the sound emitted when sending a fax is complete.
Button Press:
Select the volume for the sound emitted when pressing buttons on the control panel.
Error Tone:
Set the volume for the sound emitted when an error occurs.
ADF Document Set:
Set the volume for the sound emitted when originals are placed in the ADF.
Quiet Mode:
Select On to reduce noise during printing depending on the selected paper type and print quality, but
print speed may decrease.
Auto Power On:
Select On to turn on the printer automatically when it receives a print or scan job over a USB-
connection or a network connection. If the output tray is stored, slide it out manually to start
printing.
Enabling Auto Power On increases power consumption slightly in standby status when compared to
turning the printer o completely. Also, it takes longer to turn o the power. Leave the power cord
plugged in when using this feature. If you unplug the power cord, make sure the power light is turned
o.
Use the Power O Timer setting if you want the printer to automatically turn o when the print or
scan job is
nished
and a set time period has passed with no operations performed.
is
is useful
when printing from a remote location such as over the Internet.
Power O Settings:
Your product may have this feature or the Power O Timer feature depending on the location of
purchase.
Power
O
If Inactive:
Select this setting to turn the printer o automatically if it is not used for a specied period of
time. You can adjust the time before power management is applied. Any increase will
aect
the
product’s energy
eciency.
Please consider the environment before making any change.
Product Information
>
Settings Menu List
>
Printer Setup
236
Power O If Disconnected:
Select this setting to turn the printer o aer a specied period of time when all ports
including the LINE port are disconnected. is feature may not be available depending on
your region.
For users in Europe, see the following website for the specied period of time.
https://www.epson.eu/energy-consumption
For Middle East, Turkey, Africa, Central and West Asia users, see the following Website for
details on power consumption.
https://www.epson.com/eme
Power O Timer:
Your product may have this feature or the Power O Settings feature depending on the location of
purchase.
Select this setting to turn the printer o automatically when it is not used for a specied period
of time. You can adjust the time before power management is applied. Any increase will aect the
product’s energy
eciency.
Please consider the environment before making any change.
Date/Time Settings:
Date/Time:
Enter the current date and time.
Daylight Saving Time:
Select the summer time setting that applies to your area.
Time Dierence:
Enter the time
dierence
between your local time and UTC (Coordinated Universal Time).
Language:
Select the language used on the LCD screen.
Keyboard:
Change the layout of the keyboard on the LCD screen.
Sleep Timer:
Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not
performed any operations. e LCD screen turns black when the setting time passes.
PC Connection via USB:
Select Enable to allow a computer to access the printer when connected by USB. When Disable is
selected, printing and scanning that is not sent over a network connection is restricted.
Related Information
& “Saving Power” on page 123
Product Information
>
Settings Menu List
>
Printer Setup
237
Network Settings
Select the menus on the control panel as described below.
More >Settings > Network Settings
Print Status Sheet:
Prints a network status sheet.
e information for Ethernet, Wi-Fi, Wi-Fi Direct, and other network parameters is printed on two
or more pages.
Connection Settings:
Connect the printer to the network over a wireless LAN. Select your connection method and follow
the on-screen instructions.
Wi-Fi:
Wi-Fi Setup Wizard:
Congures Wi-Fi settings by having you enter the SSID and password.
Push Button Setup (WPS):
Makes Wi-Fi settings by Push Button Setup (WPS).
Others:
PIN Code (WPS):
Congures Wi-Fi settings via PIN Code (WPS).
Disable Wi-Fi:
Disconnects the connection to the Wi-Fi router.
Wi-Fi Direct:
Modify:
Change Network Name:
Changes the Wi-Fi Direct SSID (network name).
Change Password:
Changes the password for the Wi-Fi Direct connection.
Disable Wi-Fi Direct:
Disables the Wi-Fi Direct function.
Restore Default Settings:
Resets the Wi-Fi Direct settings.
Product Information
>
Settings Menu List
>
Network Settings
238
Other Methods:
iOS:
Displays a QR code to connect a mobile device using Wi-Fi Direct.
Android:
Displays a QR code to connect a mobile device using Wi-Fi Direct.
Other OS Devices:
Displays the SSID and password to connect using Wi-Fi Direct.
Easy Connect with App:
Establish a wireless LAN connection using the wireless LAN information for your computer or
mobile device.
Connection Check:
Checks the current network connection and prints a report. If there are any problems with the
connection, see the report for solutions.
Related Information
& “Conguring Wi-Fi Settings from the Control Panel” on page 129
& “Connecting a Device and Printer Directly (Wi-Fi Direct)” on page 139
Epson Connect Services
Select the menus on the control panel as described below.
More >Settings > Epson Connect Services
Register/Delete:
Register or delete the printer to or from the Epson Connect services.
For usage guides, see the following portal website.
https://epson.com/connect (U.S.)
https://epson.ca/connect (Canada)
https://latin.epson.com/connect (Latin America)
http://www.epsonconnect.eu (Europe only)
https://www.epsonconnect.ae (Middle East, Türkiye, Africa, Central and West Asia only)
https://www.epsonconnect.com/ (Other regions)
Suspend/Resume:
Select to suspend or resume Epson Connect services.
Email Address:
Check the printer's email address that is registered to the Epson Connect services.
Product Information
>
Settings Menu List
>
Epson Connect Services
239
Status:
Check whether or not the printer is registered and connected to the Epson Connect services.
Contacts Manager
Select the menus on the control panel as described below.
More >Settings > Contacts Manager
is menu item is only available for ET-4900 Series/L5390 Series.
Add Entry:
Register an entry to be used for faxes in contacts.
Add Group:
Register an entry for group faxes in contacts.
Edit:
Edit entries and groups registered in contacts.
Delete:
Delete an entry or group registered in contacts.
Print Contacts:
Print your contacts list.
Fax Settings
e faxing feature is available only for ET-4900 Series/L5390 Series.
Check Fax Connection
You can nd the menu on the printer's control panel below:
More > Settings > Fax Settings > Check Fax Connection
Selecting Check Fax Connection checks that the printer is connected to the phone line and ready for fax
transmission. You can print the check result on Letter or A4 size plain paper.
Fax Setting Wizard
You can nd the menu on the printer's control panel below:
More > Settings > Fax Settings > Fax Setting Wizard
Fax Setting Wizard allows you to select basic fax settings. Follow the on-screen instructions.
Product Information
>
Settings Menu List
>
Fax Settings
240
Related Information
& “Basic Settings Menu” on page 241
& “Preparing the Printer to Send and Receive Faxes” on page 82
Basic Settings Menu
You can nd the menu on the printer's control panel below:
More > Settings > Fax Settings > Basic Settings
Fax Speed:
Select the fax transmission speed. We recommend selecting Slow(9,600bps) when a communication
error occurs frequently, when sending/receiving a fax to/from abroad, or when you are using an IP
(VoIP) phone service.
ECM:
Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by
telephone line noise. If this is disabled, you cannot send or receive documents in color.
Dial Tone Detection:
Detects a dial tone before starting to dial. If the printer is connected to a PBX (Private Branch
Exchange) or digital phone line, the printer may fail to start dialing. In this situation, change the Line
Type setting to PBX. If this does not work, disable this feature. However, disabling this feature may
drop the
rst
digit of a fax number and send the fax to the wrong number.
Dial Mode:
Select the type of phone system to which you have connected the printer. When set to Pulse, you
can temporarily switch the dialing mode from pulse to tone by pressing
("T" is displayed) while
entering numbers on the control panel. is setting may not be displayed depending on your region
or country.
Line Type:
Select the line type to which you have connected the printer.
PSTN:
Select PSTN when the printer is connected to a public switched telephone network.
PBX:
Select PBX when using the printer in an environment that uses extensions and requires an
external access code, such as 0 and 9, to get an outside line. For an environment that uses a
DSL modem or terminal adapter, selecting PBX is also recommended.
Access Code:
Select Use, and then register an external access code such as 0 or 9. en, when sending
a fax to an outside fax number, enter # (hash) instead of the real code. When registering
in Contacts, add a # (hash) instead of [0] or [9] to register the destination.
“Connecting to a Standard Phone Line (PSTN) or PBX” on page 80
Product Information
>
Settings Menu List
>
Fax Settings
241
Header:
Enter your sender name and fax number. ese appear as a header on outgoing faxes.
Your Phone Number:
You can enter up to 20 characters using 0-9, +, or space.
Fax Header:
You can register up to 21 sender names as necessary. You can enter up to 40 characters for each
sender name.
Receive Mode:
Select the receive mode.
“Receiving Incoming Faxes” on page 97
DRD:
If you have subscribed to a distinctive ring service from your telephone company, select the ring
pattern to be used for incoming faxes. e distinctive ring service, oered by many telephone
companies (the service name diers by company), allows you to have several phone numbers on one
phone line. Each number is assigned dierent ring pattern. You can use one number for voice calls
and another for fax calls. Depending on the region, this option may be On or O.
Rings to Answer:
Select the number of rings that must occur before the printer automatically receives a fax.
Remote Receive:
When you answer an incoming fax call on a phone connected to the printer, you can start receiving
the fax by entering the code using the phone.
Rejection Fax:
Rejection Fax:
Select options to reject receiving junk faxes.
Rejection Number List:
If the other party's phone number is in the rejection number list, set whether to reject
the receiving faxes.
Fax Header Blank:
Rejects faxes that have blank header information.
Caller not in Contacts:
If the other party's phone number is not in the contacts, set whether to reject receiving
the faxes.
Edit Blocked Number list:
You can register up to 30 fax numbers to reject the faxes and calls. Enter up to 20 characters
using 0-9, *, #, or space.
Product Information
>
Settings Menu List
>
Fax Settings
242
Related Information
& “Preparing the Printer to Send and Receive Faxes” on page 82
& “Selecting Settings for a PBX Phone System” on page 84
& “Receiving Incoming Faxes” on page 97
& “Selecting Settings for Blocking Junk Faxes” on page 86
Receive Settings Menu
You can nd the menu on the printer's control panel below:
More > Settings > Fax Settings > Receive Settings
Save to Computer:
Saves received faxes as PDF les on a computer connected to the printer. You can only set this to Ye s
by using the FAX Utility (application). You cannot enable this from printer's control panel. Install the
FAX Utility on the computer in advance. Aer changing change this setting Ye s , you can select Ye s
and Print from the printer's control panel.
Auto Reduction:
Prints received large-size faxes at a reduced size so they
t
on the paper in the paper source. Reducing
may not always be possible depending on the received data. If this is turned o, large documents are
printed at their original size on multiple sheets, or a blank second page may be ejected.
Split Page Settings:
Prints received faxes with the page split when their size is larger than the size of the paper loaded in
the printer. If the amount that exceeds the paper length is less than the value set in Delete Print Data
Aer Split > reshold, the excess is discarded. If the amount that exceeds the paper length is over
the set value, the excess is printed on another sheet.
Delete Print Data After Split:
Select the area of the document to delete when the amount that exceeds the paper length is less
than the value set in
reshold
.
reshold
If the amount that exceeds the paper length is less than or equal to this value, the excess is
discarded and is not printed.
Overlap When Split:
When this is set to On and the data is divided and printed because the amount exceeds the
Delete Print Data Aer Split > reshold, the divided data is printed using the overlapping
width specied in Overlapping Width.
Overlapping Width
Data that exceeds this value is printed over.
Auto Rotation:
Rotates faxes received as landscape-oriented A5 size documents so that they are printed on A5 size
paper. is setting is applied when the paper size setting for at least one paper source used for
printing faxes is set to A5.
Product Information
>
Settings Menu List
>
Fax Settings
243
By selecting O, faxes received as landscape-oriented A5 size, which are the same width as A4
portrait documents, are assumed to be A4 size faxes and printed as such.
Check the paper size setting in More > Settings > Printer Setup > Paper Source Settings.
Add Reception Information:
Prints reception information on the received fax, even if the sender does not set the header
information. e reception information includes the received date and time, sender's ID, and page
number (such as "P1"). When Split Page Settings is enabled, the split page number is also included.
Print Start Timing:
Select options to start printing received faxes.
O All Pages Received: Printing starts
aer
receiving all of the pages. Printing starts from the
rst
or
last page depending on the Collation Stack setting. See the explanation for Collation Stack.
O First Page Received: Starts printing when the
rst
page is received, and then prints the pages in
order as they are received. If the printer cannot start printing, such as when it is printing other
jobs, the printer starts printing received pages as a batch when it is available.
Collation Stack:
When this setting is enabled, the pages are printed in reverse order so that the printed documents are
stacked in the correct order. When the printer is running low on memory, this feature may not be
available.
Print Suspend Time:
During the time period you specify from Stop through Restart, the printer saves documents received
in the printer's memory without printing them. is feature can be used for noise prevention at night
or to prevent
condential
documents from being disclosed while you are away. Before using this
feature, make sure there is enough free memory. When you set this to
O
, you can print the received
documents even before the restart time.
Quiet Mode:
Reduces the noise the printer makes when printing faxes, print speed may be reduced.
Report Settings Menu
You can nd the menu on the printer's control panel below:
More > Settings > Fax Settings > Report Settings
Fax Log Auto Print:
Prints the fax log automatically. Select On(Every 30) to print a log every time 30 fax jobs are
completed. Select On(Time) to print the log at a specied time. However, if the number of fax jobs
exceeds 30, the log is printed before the specied time.
Attach Fax image to report:
Prints a Transmission Report with an image of the rst page of the sent document. Select On(Large
Image) to print the upper part of the page without reducing. Select On(Small Image) to print the
entire page reducing it to t onto the report.
Product Information
>
Settings Menu List
>
Fax Settings
244
Report Format:
Selects a format for fax reports in Fax > Menu > More > Fax Report other than Protocol Trace.
Select Detail to print with error codes.
Security Settings Menu
You can nd the menu on the printer's control panel below:
More > Settings > Fax Settings > Security Settings
Direct Dialing Restrictions:
Selecting On disables manual entry of the recipient's fax numbers, so that the operator can only select
recipients from the contacts list or sent history.
Selecting Enter Twice requires the operator to enter the fax number again if the number is manually
entered.
Selecting
O
enables manual entry of the recipient's fax numbers.
Broadcasting Restrictions:
Selecting On allows only one fax number to be entered as the Recipient.
Conrm Address List:
Displays a recipient
conrmation
screen before starting the transmission.
You can select the recipients from All or Only for Broadcasting.
Backup Data Auto Clear:
Backup copies of sent and received documents are usually temporarily stored in the printer's memory
in case of an unexpected power failure or incorrect operations.
Selecting On automatically erases the backups when sending or receiving a document completes
successfully and the backups become unnecessary.
Clear Backup Data:
Erases all backup copies temporarily stored in the printer's memory. Run this before you give the
printer to someone else or dispose of it.
Country/Region:
Select the country or region in which you are using your printer. If you change the country or region, your fax
settings return to their defaults and you must select them again.
User Default Settings Menu
You can nd the menu on the printer's control panel below:
More > Settings > Fax Settings > User Default Settings
e settings made in this menu become your default settings for in the Fax > Menu. For details, see the related
information below.
Product Information
>
Settings Menu List
>
Fax Settings
245
Related Information
& “Scan Settings:” on page 99
& “Fax Send Settings:” on page 99
Print Status Sheet
Select the menus on the control panel as described below.
More > Settings > Print Status Sheet
Conguration Status Sheet:
Print information sheets showing the current printer status and settings.
Supply Status Sheet:
Print information sheets showing the status of consumables.
Usage History Sheet:
Print information sheets showing the usage history of the printer.
Print Counter
Select the menus on the control panel as described below.
More > Settings > Print Counter
Displays the total number of prints, B&W prints, and color prints including items such as the status sheet from the
time you purchased the printer. If you select Print Sheet, the Usage History Sheet is printed.
You can also check the number of pages printed from other functions on the Usage History Sheet.
Customer Research
Select the menus on the control panel as described below.
More > Settings > Customer Research
If you agree to provide customer usage information, product usage information such as the number of prints will
be provided to Seiko Epson Corporation. e information collected is used to improve our products and services.
Previous Settings :
Displays the approval status.
Restore Default Settings
Select the menus on the control panel as described below.
More > Settings > Restore Default Settings
Product Information
>
Settings Menu List
>
Restore Default Settings
246
Network Settings:
Resets the network settings to their defaults.
Copy Settings:
Resets the copy settings to their defaults.
Scan Settings:
Resets the scan settings to their defaults.
Fax Settings:
Resets the fax settings to their defaults.
is
menu item is only available for ET-4900 Series/L5390 Series.
Clear All Data and Settings:
Clears all the personal information stored in the printer's memory and resets all settings to their
defaults.
Firmware Update
Select the menus on the control panel as described below.
More > Settings > Firmware Update
Update:
Check if a later version of the rmware has been uploaded to the network server. If an update is
available, you can select whether or not to start updating.
Current Version:
Displays the current
rmware
version of your printer.
Notication:
Select On to receive a
notication
if a
rmware
update is available.
Product Specications
Printer Specications
Print Head Nozzle Placement Black ink nozzles: 180×1 rows
Color ink nozzles: 59×3 rows for each color
Weight of Paper
*
Plain Paper 0.08 to 0.11 mm (64 to 90 g/m2)
Envelopes 75 to 100 g/m2
* Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline
depending on the paper properties or quality.
Product Information
>
Product Specications
>
Printer Specications
247
Printable Area
Printable Area for Single Sheets
Print quality may decline in the shaded areas due to the printer's mechanism.
Printing with borders
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 41.0 mm (1.61 in.)
D 37.0 mm (1.46 in.)
*Direction of paper being fed.
Borderless printing
A 44.0 mm (1.73 in.)
B 40.0 mm (1.57 in.)
*Direction of paper being fed.
Printable Area for Envelopes
Print quality may decline in the shaded areas due to the printer's mechanism.
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 18.0 mm (0.71 in.)
D 41.0 mm (1.61 in.)
E 5.0 mm (0.20 in.)
*Direction of paper being fed.
Product Information
>
Product Specications
>
Printer Specications
248
Scanner Specications
Scanner Type Flatbed
Photoelectric Device CIS
Maximum Document Size 216×297 mm (8.5×11.7 in.)
A4, Letter
Resolution 1200 dpi
Color Depth Color
O 48 bits per pixel internal (16 bits per pixel per color internal)
O 24 bits per pixel external (8 bits per pixel per color external)
Grayscale
O 16 bits per pixel internal
O 8 bits per pixel external
Light Source LED
ADF Specications
ET-4900 Series/L5390 Series Only
Available Paper Sizes A4, Letter, 8.5×13 in., Legal, Indian-Legal
Paper Type Plain Paper
Weight of Paper 64 to 95 g/m2
Loading Capacity A4, Letter: 30 sheets or 3.3 mm (0.13 in.)
8.5×13 in., Legal, Indian-Legal: 10 sheets
Auto duplex scanning Not supported
Even when the original meets the specications for media that can be placed in the ADF, it may not feed from the
ADF or the scan quality may decline depending on the paper properties or quality.
Fax Specications
ET-4900 Series/L5390 Series Only
Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3)
Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone
systems
Speed Up to 33.6 kbps
Product Information
>
Product Specications
>
Fax Specications
249
Resolution Monochrome
O Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.)
O Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.)
O Photo: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.)
Color
200×200 dpi
Page Memory Up to 100 pages (when received ITU-T No.1 chart in monochrome draft mode)
Redial
*
2 times (with 1 minute intervals)
Interface RJ-11 Phone Line, RJ-11 Telephone set connection
* The specications may dier by country or region.
Interface Specications
For Computer
Hi-Speed USB
*
* USB 3.0 cables are not supported.
Network Specications
Wi-Fi
Specications
Standards
IEEE802.11b/g/n
*1
Frequency Range 2.4 GHz
Connection Modes
Infrastructure, Wi-Fi Direct (Simple AP)
*2*3
Wireless Securities
*4
WEP (64/128bit), WPA2-PSK (AES)
*5
, WPA3-SAE (AES)
*1 IEEE802.11n is only available for the HT20.
*2 Not supported for IEEE 802.11b.
*3 Simple AP mode is compatible with a Wi-Fi connection (infrastructure) or an Ethernet connection.
*4 Wi-Fi Direct supports WPA2-PSK (AES) only.
*5 Complies with WPA2 standards with support for WPA/WPA2 Personal.
Ethernet Specications
ET-4900 Series/L5390 Series Only
Product Information
>
Product Specications
>
Network Specications
250
Standards
IEEE802.3i (10BASE-T)
*1
IEEE802.3u (100BASE-TX)
IEEE802.3az (Energy Ecient Ethernet)
*2*3
Communication Mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps
Full duplex, 100Mbps Half duplex
Connector RJ-45
*1 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
*2 The connected device should comply with IEEE802.3az standards.
*3 IEEE802.3az is disabled by default. See "Related Information" to enable this setting.
Related Information
& “Enabling Energy
Ecient
Ethernet” on page 145
Network Functions and IPv4/IPv6
Functions Supported Remarks
Network Printing EpsonNet Print (Windows) IPv4
✓
-
Standard TCP/IP (Windows) IPv4, IPv6
✓
-
WSD Printing (Windows) IPv4, IPv6
✓
-
Bonjour Printing (Mac OS) IPv4, IPv6
✓
-
IPP Printing (Windows, Mac
OS)
IPv4, IPv6
✓
-
Epson Connect (Email Print,
Remote Print)
IPv4
✓
-
AirPrint (iOS, Mac OS) IPv4, IPv6
✓
iOS 5 or later, OS
X Mavericks (10.9.5)
or later
*
Mopria Print IPv4, IPv6
✓
-
Chromebook Print
(ChromeOS)
IPv4, IPv6
✓
-
Microsoft IPP Class Driver
(Windows)
IPv4, IPv6
✓
-
Product Information
>
Product Specications
>
Network Specications
251
Functions Supported Remarks
Network Scanning Epson Scan 2 IPv4, IPv6
✓
-
Epson ScanSmart IPv4
✓
Windows 7 or later,
or OS X El Capitan
(10.11) or later
Epson Event Manager (Mac
OS)
IPv4
✓
OS X Yosemite
(10.10)/OS X
Mavericks (10.9.5)
Epson Connect (Scan to
Cloud)
IPv4 - -
AirPrint (Scan) IPv4, IPv6
✓
OS X Mavericks
(10.9.5) or later
*
Mopria Scan IPv4, IPv6
✓
-
Chromebook Scan
(ChromeOS)
IPv4, IPv6
✓
-
Fax Send a fax IPv4
✓
-
Receive a fax IPv4
✓
-
AirPrint (Faxout) IPv4, IPv6
✓
OS X Mavericks
(10.9.5) or later
*
* We recommend using the latest version of iOS or Mac OS.
Security Protocol
SSL/TLS HTTPS Server/Client, IPPS
TLS Version 1.3, 1.2, 1.1*, 1.0*
SNMPv3
* Disabled by default.
Supported Third Party Services
Services Supported Remarks
AirPrint Print
✓
iOS 5 or later/OS X Mavericks
(10.9.5) or later
*1
Scan
✓
OS X Mavericks (10.9.5) or later
*1
Fax
✓
OS X Mavericks (10.9.5) or later
*1
Product Information
>
Product Specications
>
Supported Third Party Services
252
Services Supported Remarks
Mopria Print
✓
Android 8.0 or later, Windows 10 or
later
*2
Scan
✓
Android 12.0 or later, Windows 10
or later
*2
, ChromeOS 89 or later
*3
Chromebook Print
✓
ChromeOS 89 or later
*3
Scan
✓
ChromeOS 89 or later
*3
*1 We recommend using the latest version of iOS or Mac OS.
*2 We recommend using the latest version of Windows.
*3 We recommend using the latest version of ChromeOS.
Dimensions
ET-4900 Series/L5390 Series
Dimensions Storage
O Width: 375 mm (14.8 in.)
O Depth: 317 mm (12.5 in.)
O Height: 224 mm (8.8 in.)
Printing
O Width: 375 mm (14.8 in.)
O Depth: 564 mm (22.2 in.)
O Height: 251 mm (9.9 in.)
Weight
*
Approx. 5.5 kg (12.1 lb)
* Without the ink and the power cord.
ET-2900 Series/ET-2920 Series/L3360 Series
Dimensions Storage
O Width: 361 mm (14.2 in.)
O Depth: 317 mm (12.5 in.)
O Height: 162 mm (6.4 in.)
Printing
O Width: 361 mm (14.2 in.)
O Depth: 564 mm (22.2 in.)
O Height: 206 mm (8.1 in.)
Weight
*
Approx. 4.2 kg (9.3 lb)
Product Information
>
Product Specications
>
Dimensions
253
* Without the ink and the power cord.
Electrical
Specications
ET-4900 Series/L5390 Series
Power Supply Rating AC 100-240 V AC 220-240 V
Rated Frequency Range 50-60 Hz 50-60 Hz
Rated Current 0.4-0.2 A 0.2 A
Power Consumption (with USB Con-
nection)
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 6.0 W
Sleep mode: Approx. 0.5 W
*
Power
o:
Approx. 0.1 W
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 6.0 W
Sleep mode: Approx. 0.5 W
*
Power
o:
Approx. 0.1 W
* This is a reference value. Actual power consumption may vary depending on your environment.
Note:
O Check the label on the printer for its voltage.
O For European users, see the following Website for details on power consumption.
https://www.epson.eu/energy-consumption
O For Middle East, Turkey, Africa, Central and West Asia users, see the following Website for details on power
consumption.
https://www.epson.com/eme
ET-2900 Series/ET-2920 Series/L3360 Series
Power Supply Rating AC 100-240 V AC 220-240 V
Rated Frequency Range 50-60 Hz 50-60 Hz
Rated Current 0.4-0.2 A 0.2 A
Power Consumption (with USB Con-
nection)
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 6.0 W
Sleep mode: Approx. 0.5 W
*
Power
o:
Approx. 0.1 W
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 6.0 W
Sleep mode: Approx. 0.5 W
*
Power
o:
Approx. 0.1 W
* This is a reference value. Actual power consumption may vary depending on your environment.
Product Information
>
Product Specications
>
Electrical Specications
254
Note:
O Check the label on the printer for its voltage.
O For European users, see the following Website for details on power consumption.
https://www.epson.eu/energy-consumption
O For Middle East, Turkey, Africa, Central and West Asia users, see the following Website for details on power
consumption.
https://www.epson.com/eme
Environmental Specications
Operation Use the printer within the temperature (°C) and humidity (%) ranges shown in the
graph, and in an environment without condensation.
Storage
Temperature: -20 to 40°C (-4 to 104°F)
*
Humidity: 5 to 85% RH (without condensation)
* You can store the printer for one month at 40°C (104°F).
Environmental
Specications
for Ink Bottles
Storage Temperature
-20 to 40 °C (-4 to 104 °F)
*
Freezing Temperature -15 °C (5 °F)
Ink thaws and is usable after approximately 2 hours at 25 °C (77 °F).
* You can store ink bottles for one month at 40 °C (104 °F).
Note:
Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
e included initial ink bottles must be used for printer setup and are not for resale. e printer ships with full ink bottles
and part of the ink from the rst bottles is used to charge the print head. Yields vary considerably based on images printed,
print settings, paper type, frequency of use and temperature.
System Requirements
O Windows
Windows 7, Windows 8/8.1, Windows 10, Windows 11 or later
Windows Server 2008 or later
Product Information
>
Product Specications
>
System Requirements
255
O Mac OS
Mac OS X 10.9.5 or later, macOS 11 or later
O ChromeOS
Note:
Only supports the standard OS features.
Regulatory Information
Standards and Approvals
Standards and Approvals for the U.S. and Canadian Models
Safety UL62368-1
CSA C22.2 NO. 62368-1:19
EMC FCC Part 15 Subpart B Class B
CAN ICES (B)/NMB (B)
is
equipment contains the following wireless module.
Manufacturer: Seiko Epson Corporation
Type: J26H006
is product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility
for any failure to satisfy the protection requirements resulting from a non-recommended modication of the
product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired
operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject
to licensing.
is
equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment should be installed and operated so that the radiator is kept at least
7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles).
FCC Compliance Statement
For United States Users
is
equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative
Council for Terminal Attachments ("ACTA"). On the surface of this equipment is a label that contains, among
other information, a product identier in the format US:AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
Applicable certication jack Universal Service Order Codes ("USOC") for the equipment: RJ11C.
Product Information
>
Regulatory Information
>
Standards and Approvals
256
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply
with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.
e REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on
a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the
sum of RENs should not exceed ve (5.0). To be certain of the number of devices that may be connected to a line,
as determined by the total RENs, contact the local telephone company. For products approved aer July 23, 2001,
the REN for this product is part of the product identier that has the format US:AAAEQ##TXXXX. e digits
represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is
separately shown on the label.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your right to
le
a complaint with the FCC
if you believe it is necessary.
e telephone company may make changes in its facilities, equipment, operations, or procedures that could aect
the operation of the equipment. If this happens the telephone company will provide advance notice in order for
you to make necessary modications to maintain uninterrupted service.
If you have problems with this product and require technical or customer support, please visit www.epson.com for
more information.
is product is not intended to be repaired by the customer. If you experience trouble connecting this equipment
to a telephone line, please contact:
Name: Epson America, Inc.
Address: 3131 Katella Ave., Los Alamitos, CA 90720 U.S.A.
Telephone: (562) 981-3840
If the equipment is causing harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
is equipment may not be used on coin service provided by the telephone company. Connection to party
line service is subject to state taris. Contact the state public utility commission, public service commission or
corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this
equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment,
consult your telephone company or a qualied installer.
e Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic device, including fax machines, to send any message unless such message clearly contains in a margin at
the top or bottom of each transmitted page or on the
rst
page of the transmission, the date and time it is sent and
an identication of the business or other entity, or other individual sending the message and the telephone number
of the sending machine or such business, other entity, or individual.
(e
telephone number provided may not be a
900 number or any other number for which charges exceed local or long-distance transmission charges.)
To comply with this law, you must enter the following information in your fax unit. Click the link below or see the
Faxing section of this guide for instructions on doing this.
O Date and time
O Name and telephone number which identify the source of your fax transmission
According to the FCC's electrical safety advisory, we recommend that you may install an AC surge arrester in
the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically
lightning transients, are very destructive to customer terminal equipment connected to AC power sources and that
this is a major nationwide problem.
Product Information
>
Regulatory Information
>
Standards and Approvals
257
is equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules.
ese
limits are designed to provide reasonable protection against harmful interference in a
residential installation.
is
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment o and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
O Reorient or relocate the receiving antenna.
O Increase the separation between the equipment and receiver.
O Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
O Consult the dealer or an experienced radio/TV technician for help.
WARNING
e connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certication or Declaration of this device and may cause interference levels which exceed the limits established by
the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface
cable with this device. If this equipment has more than one interface connector, do not leave cables connected to
unused interfaces. Changes or modications not expressly approved by the party responsible for compliance could
void the user’s authority to operate this equipment.
For Canadian Users
O is product meets the applicable Innovation, Science and Economic Development Canada technical
specications.
O e Ringer Equivalence Number indicates the maximum number of devices allowed to be connected to a
telephone interface. e termination of an interface may consist of any combination of devices subject only to
the requirement that the sum of the RENs of all the devices does not exceed ve.
CAN ICES (B)/NMB (B)
Standards and Approvals for European Models
e
following models are CE/UKCA marked and in compliance with the relevant statutory requirements.
e full text of the declaration of conformity is available at the following website:
https://www.epson.eu/conformity
C851A, C861A
is product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of 20 cm
ensures that radio frequency exposure levels comply with EU requirements.
Standards and Approvals for Australian Model
EMC AS/NZS CISPR32 Class B
Product Information
>
Regulatory Information
>
Standards and Approvals
258
Epson hereby declares that the following equipment Models are in compliance with the essential requirements and
other relevant provisions of AS/NZS4268:
C851A, C861A
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modication of the product.
Standards and Approvals for New Zealand Model
General Warning
e grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the
item complies with minimum conditions for connection to its network. It indicates no endorsement of the product
by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work
correctly in all respects with another item of Telepermitted equipment of a dierent make or model, nor does it
imply that any product is compatible with all of Telecom's network services.
Telepermitted equipment only may be connected to the EXT telephone port.
is
port is not
specically
designed
for 3-wire-connected equipment. 3-wire-connected equipment might not respond to incoming ringing when
attached to this port.
Important Notice
Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not
dependent on local power, is available for emergency use.
is
equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it
is designed. Telecom will accept no responsibility should diculties arise in such circumstances.
is equipment shall not be set up to make automatic calls to the Telecom '111' Emergency Service.
ZICTA Type Approval for Users in Zambia
See the following website to check the information for ZICTA Type Approval.
https://support.epson.net/zicta/
Standards and Approvals for Mongolian Model
is
product contains the following approved parts, which are
certied
by the Communications Regulatory
Commission of Mongolia.
11n+BT combo module: J26H006 (certicate No. A23001080)
Facsimile kit: EU-236W
(certicate
No. A24001182)
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
O Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
O Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
Product Information
>
Regulatory Information
>
Restrictions on Copying
259
O Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
O Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
O Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Product Information
>
Regulatory Information
>
Restrictions on Copying
260
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
https://support.epson.net/
https://support.epson.com
(U.S. and Canada)
https://www.epson.eu/support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance.
e following Epson support list is based on the country of sale. Some products may not be sold in your current
location, so be sure to contact Epson support for the area in which you purchased your product.
If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
O Product serial number
(e
label attachment position depends on the product; it may be on the back, the open side of the cover, or the
bottom.)
O Product model
O Product soware version
(Click About, Version Info, or a similar button in the product soware.)
O Brand and model of your computer
O Your computer operating system name and version
O Names and versions of the soware applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data,
for backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
Help for Users in the U.S. and Canada
If you need to contact Epson for technical support services, use the following support options.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in the U.S. and Canada
262
Internet Support
Visit Epson's support website at https://support.epson.com and select your product for solutions to common
problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson
with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
O Product name
O Product serial number (located on a label on the product)
O Proof of purchase (such as a store receipt) and date of purchase
O Computer
conguration
O Description of the problem
en call:
O ET-2900U users: (800) 879-3776, 7 a.m. to 4 p.m.,
Pacic
Time, Monday through Friday
O Other users in the U.S.: (562) 276-4382, 7 a.m. to 4 p.m., Pacic Time, Monday through Friday
O Canada: (905) 709-3839, 7 a.m. to 4 p.m., Pacic Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at
https://epson.com
(U.S. sales) or
https://epson.ca
(Canadian
sales). You can also purchase supplies from an Epson authorized reseller. To
nd
the nearest one, call 800-GO-
EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Note:
For ET-2900U users:
Use only the Epson 560 ink provided to you as part of the ReadyPrint program.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help For Users in Middle East, Turkey, Africa, Central and West Asia
Please refer to https://www.epson.com/eme for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web
https://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Taiwan
263
Epson HelpDesk
Phone: +886-2-2165-3138
Our HelpDesk team can help you with the following over the phone:
O Sales enquiries and product information
O Product usage questions or problems
O Enquiries on repair service and warranty
Repair service center:
https://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
https://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support
(e-mail).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you
prepare, the faster we can help solve the problem.
is
information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and
keeping the product upright is also recommended.
Help for Users in New Zealand
Epson New Zealand wishes to provide you with a high level of customer service. In addition to your product
documentation, we provide the following sources for obtaining information:
Internet URL
https://www.epson.co.nz
Where to Get Help
>
Contacting Epson Support
>
Help for Users in New Zealand
264
Access the Epson New Zealand World Wide Web pages. Worth taking your modem here for the occasional surf!
e
site provides a download area for drivers, Epson contact points, new product information and technical
support (e-mail).
Epson Helpdesk
Phone: 0800 237 766
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product documentation, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and
keeping the product upright is also recommended.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
https://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
O Sales enquiries and product information
O Product usage questions or problem troubleshooting
O Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
https://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Thailand
265
Epson Call Centre
Phone: 66-2460-9699
Email: [email protected]
Our Call Centre team can help you with the following over the phone:
O Sales enquiries and product information
O Product usage questions or problems
O Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
27 Yen Lang, Trung Liet Ward, Dong Da District, Ha Noi City. Tel: +84 24 7300 0911
38 Le Dinh Ly, ac Gian Ward, anh Khe District, Da Nang. Tel: +84 23 6356 2666
194/3 Nguyen Trong Tuyen, Ward 8, Phu Nhuan Dist., HCMC. Tel: +84 28 7300 0911
31 Phan Boi Chau, Ward 14, Binh anh District, HCMC. Tel: +84 28 35100818
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
https://www.epson.co.id
O Information on product specications, drivers for download
O Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: 1500-766 (Indonesia Only)
Email: customer[email protected].id
Our Hotline team can help you with the following over the phone or email:
O Sales enquiries and product information
O Te chnical support
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Hong Kong
266
Internet Home Page
https://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
O Product information
O Answers to Frequently Asked Questions (FAQs)
O Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical
sta
at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
https://www.epson.com.my
O Information on product specications, drivers for download
O Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: 1800-81-7349 (Toll Free)
Email: websuppo[email protected]m.my
O Sales enquiries and product information
O Product usage questions or problems
O Enquiries on repair services and warranty
Epson Malaysia Sdn Bhd (Head
Oce)
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
https://www.epson.co.in/
Information on product
specications,
drivers for download, and products enquiry are available.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in India
267
Toll Free Helpline
For Service, Product information or to order consumables -
18004250011 / 186030001600 / 1800123001600 (9AM – 6PM)
Email
calllog@epson–india.in
WhatsApp
+91 96400 00333
Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
https://www.epson.com.ph
Information on product
specications,
drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digitel) 1-800-3-0037766
Metro Manila: +632-8441-9030
Web Site: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.com.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
O Sales enquiries and product information
O Product usage questions or problems
O Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-8706-2609
Fax: +632-8706-2663 / +632-8706-2665
Where to Get Help
>
Contacting Epson Support
>
Help for Users in the Philippines
268
