OWNER’S MANUAL
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TABLE OF CONTENTS
1. REVISION HISTORY ......................................................................................................................................................................... 7
2. IMPORTANT SAFETY INSTRUCTIONS ........................................................................................................................................ 8
2.1 General Safety Information .................................................................................................................................................. 8
2.2 Reducing Fire Risk ................................................................................................................................................................. 9
2.3 Grounding Instructions ......................................................................................................................................................... 9
2.4 Power Cord Replacement ..................................................................................................................................................... 9
2.5 Excessive Microwave Energy Precautions ...................................................................................................................... 10
2.6 RF Interference Considerations ......................................................................................................................................... 10
2.7 Protective Earth (Ground) Symbol .................................................................................................................................... 10
2.8 Equipotential Bonding Symbol........................................................................................................................................... 10
3. SPECIFICATIONS ........................................................................................................................................................................... 11
3.1 Theory of Operation ............................................................................................................................................................. 11
3.2 Features ................................................................................................................................................................................. 11
3.3 Dimensions............................................................................................................................................................................ 11
3.4 Certifications ......................................................................................................................................................................... 12
3.5 Oven Construction ............................................................................................................................................................... 12
3.6 Electrical Specifications ...................................................................................................................................................... 12
4. INSTALLATION ............................................................................................................................................................................... 13
4.1 Unpacking Instructions ....................................................................................................................................................... 13
4.2 Oven Installation ................................................................................................................................................................... 13
4.1 Oven Restraint Kit ................................................................................................................................................................ 14
4.2 Installation Near Open Heat Source ................................................................................................................................. 14
4.3 ChefComm One Touch ....................................................................................................................................................... 14
4.4 Open Kitchen ......................................................................................................................................................................... 14
4.5 ConnectWare ........................................................................................................................................................................ 15
4.6 Voltage Selection ................................................................................................................................................................. 15
4.7 Ventilation .............................................................................................................................................................................. 15
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5. CLEANING ....................................................................................................................................................................................... 16
5.1 Daily Maintenance ................................................................................................................................................................ 16
5.2 Supplies and Equipment ..................................................................................................................................................... 16
5.3 Quarterly Maintenance ........................................................................................................................................................ 19
5.4 Supplies and Equipment ..................................................................................................................................................... 19
6. ONETOUCH CONTROLLER OPERATION ................................................................................................................................... 21
6.1 Recipe Mode ......................................................................................................................................................................... 22
6.2 Manual Cook Mode .............................................................................................................................................................. 24
6.3 Settings Mode ....................................................................................................................................................................... 24
6.3.1 Oven Settings ........................................................................................................................................................... 25
6.4 Edit Mode ............................................................................................................................................................................... 26
6.4.1 Creating a Group ..................................................................................................................................................... 26
6.4.2 Editing a Group ........................................................................................................................................................ 27
6.4.3 Creating a Recipe .................................................................................................................................................... 27
6.4.4 Adding a Recipe to a Group ................................................................................................................................... 28
6.4.5 Editing a Recipe ....................................................................................................................................................... 29
6.5 Load Menu from USB .......................................................................................................................................................... 29
7. LEGACY CONTROLLER OPERATION ......................................................................................................................................... 30
7.1 Oven Controls: Legacy ........................................................................................................................................................ 30
7.2 Menu Cook Mode ................................................................................................................................................................. 31
7.3 Manual Cook Mode .............................................................................................................................................................. 33
7.4 Info Mode ............................................................................................................................................................................... 34
7.4.1 Information Screen ................................................................................................................................................. 34
7.4.2 Counters Screen ...................................................................................................................................................... 34
7.4.3 Options Screen ........................................................................................................................................................ 35
7.5 Settings Screen..................................................................................................................................................................... 36
7.5.1 Temperature (F/C) .................................................................................................................................................. 36
7.5.2 Language .................................................................................................................................................................. 36
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7.5.3 Wi-Fi/Network .......................................................................................................................................................... 36
7.5.4 Sound Volume ......................................................................................................................................................... 36
7.5.5 Set Date ..................................................................................................................................................................... 36
7.5.6 Set Time .................................................................................................................................................................... 36
7.5.7 Auto On ..................................................................................................................................................................... 37
7.5.8 Auto Off ..................................................................................................................................................................... 37
7.6 Edit Mode ............................................................................................................................................................................... 37
7.6.1 Edit Set Temperature .............................................................................................................................................. 37
7.6.2 Edit Bottom Temperature Offset .......................................................................................................................... 38
7.6.3 Name a Group .......................................................................................................................................................... 38
7.6.4 Delete a Group ......................................................................................................................................................... 39
7.6.5 Move a Group ........................................................................................................................................................... 39
7.7 Edit Item Settings ................................................................................................................................................................. 39
7.7.1 Name an Item .......................................................................................................................................................... 41
7.7.2 Change Group .......................................................................................................................................................... 41
7.7.3 Move an Item ........................................................................................................................................................... 41
7.7.4 Delete an Item .......................................................................................................................................................... 42
7.8 Load Menu from USB .......................................................................................................................................................... 42
7.9 Save Menu to USB ............................................................................................................................................................... 43
8. TROUBLESHOOTING .................................................................................................................................................................... 44
9. NORTH AMERICA LIMITED WARRANTY................................................................................................................................... 47
9.1 Limited Warranty .................................................................................................................................................................. 47
9.2 Disclaimer .............................................................................................................................................................................. 47
9.3 Warranty Exclusions ............................................................................................................................................................ 47
9.4 Warranty Service, Exclusive Remedy ............................................................................................................................... 48
9.5 Warranty Claims ................................................................................................................................................................... 49
9.6 Disclaimer of Damages ....................................................................................................................................................... 49
9.7 Customer Indemnity ............................................................................................................................................................ 49
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9.8 Territory .................................................................................................................................................................................. 49
9.9 Governing Law, Entire Warranty ........................................................................................................................................ 49
9.10 Charges for Non-Warranty Service or Rejection of Service Visit ................................................................................ 50
10. INTERNATIONAL LIMITED WARRANTY .................................................................................................................................... 51
10.1 Limited Warranty .................................................................................................................................................................. 51
10.2 Disclaimer .............................................................................................................................................................................. 51
10.3 The TurboChef Global Warranty System ......................................................................................................................... 51
10.4 Warranty Service .................................................................................................................................................................. 52
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For further information, call
800.90TURBO
or
+1 214.379.6000
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1. REVISION HISTORY
Revision
Revision Date
By
Revision Description
A
13-Jan-26
BA
• New template, updated version ENC-1637 Rev J
• Editorial revisions and formatting updates for clarity
and consistency, no technical content changed
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I M P O R T A N T S A F E T Y I N S T R U C T I O N S
2. IMPORTANT SAFETY INSTRUCTIONS
WARNING: When operating this oven, strictly adhere to the following safety precautions to reduce the risk of burns,
electric shock, fire, injury, damage to the oven or property near the oven, or possible exposure to excessive microwave
energy.
2.1 General Safety Information
✓ Read all instructions before using this appliance.
✓ Read and follow the specific Excessive Microwave Energy Precautions section.
✓ This appliance must be grounded. Connect only to a properly grounded outlet. Refer to the Grounding Instructions
section.
✓ Install or locate this appliance only in accordance with the installation instructions provided.
✓ This appliance should be serviced by qualified service personnel only. Contact the nearest authorized service
facility for examination, repair, or adjustment.
✓ Keep the cord away from heated surfaces.
✓ Liquids, such as water, coffee, or tea can be overheated beyond the boiling point without appearing to be boiling.
Visible bubbling or boiling when the container is removed from the microwave oven is not always present. This
could result in very hot liquid suddenly boiling over when the container is disturbed or a utensil is inserted into the
liquid.
WARNING: The contents of feeding bottles and baby food jars must be stirred or shaken and the
temperature checked before consumption, to avoid burns (IEC 60335-2-90).
✓ Use this appliance only for its intended uses as described in this manual.
✓ Only use utensils that are suitable for use in microwave ovens (IEC 60335-2-90).
✓ This appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given supervision or instruction.
DO NOT perform the following:
Use corrosive chemicals or vapors in this appliance; it is not designed for industrial/laboratory use.
Do not heat liquids or other foods in sealed containers (e.g., jars, whole eggs, etc.) since they are liable to explode.
CAUTION: Failure to maintain the oven in a clean condition could lead to deterioration of the surface that could
adversely affect the life of the appliance and possibly result in hazardous situation.
Allow children to use this appliance.
Operate this appliance if it has a damaged cord or plug, is not working properly, or has been damaged or dropped.
Refer to the Power Cord Replacement section.
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I M P O R T A N T S A F E T Y I N S T R U C T I O N S
Cover or block any openings on this appliance.
Store this appliance outdoors.
Use this product near water (e.g., a kitchen sink, a wet basement, or a swimming pool).
Immerse the cord or plug in water.
Let the cord hang over the edge of a table or counter.
Use a water jet for cleaning. Refer to the Cleaning section for proper cleaning procedures.
Use this product without the bottom jet plate installed. The oven will not cook properly and damage to the oven
may occur.
2.2 Reducing Fire Risk
✓ Remove wire twist-ties from paper or plastic bags used to facilitate cooking in the oven.
✓ If materials inside the oven ignite, keep the oven door closed, turn the oven off, and disconnect the power cord or
shut off power at the fuse or circuit breaker panel.
✓ If smoke is observed, switch off or unplug the oven. Keep the door closed to stifle any flames.
2.3 Grounding Instructions
This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric current. This oven is equipped with a cord that
has a grounding wire with a grounding plug, which must be plugged into an outlet that is properly installed and grounded.
Consult a qualified electrician or serviceman if uncertain about the ability to follow grounding instructions or if in doubt as to
whether the appliance is properly grounded.
WARNING: Improper grounding can result in risk of electric shock.
• Do not use an extension cord. If the power cord is too short, have a qualified electrician or serviceman install an
outlet near the appliance.
2.4 Power Cord Replacement
If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly
qualified person.
WARNING: If the oven is unplugged during service or maintenance, the user must be able to always access and see
the plug to ensure that the oven remains unplugged. The plug must remain near the oven and cannot be placed behind
another appliance or in another room.
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I M P O R T A N T S A F E T Y I N S T R U C T I O N S
2.5 Excessive Microwave Energy Precautions
• Do not attempt to operate this oven with the door open since open-door operation can result in harmful exposure
to microwave energy. It is important not to defeat or tamper with the safety interlocks.
• Do not place any object between the oven front face and the door or allow soil or cleaner residue to accumulate
on sealing surfaces.
• Do not operate the oven if it is damaged. It is particularly important that the oven door close properly and that
there is no damage to the: (1) Door (bent), (2) hinges and latches (broken or loosened), (3) door seals and sealing
surfaces.
• The oven should not be adjusted or repaired by anyone except properly qualified service personnel.
2.6 RF Interference Considerations
This oven generates radio frequency signals. This device has been tested and was determined to be in compliance with
applicable portions of FCC part 18 requirements and to the protection requirements of Council Directive 89/336/EEC on the
approximation of the laws of the Member States relating to electromagnetic compatibility at the time of manufacture.
However, some equipment with sensitivity to signals below these limits may experience interference. If your equipment
experiences interference:
✓ Increase the physical separation between this oven and the sensitive equipment.
✓ If the sensitive device can be grounded, do so following accepted grounding practices.
✓ If battery-powered microphones are being affected, ensure that the batteries are fully charged.
✓ Keep sensitive equipment on separate electrical circuits if possible.
✓ Route intercom wires, microphone wires, speaker cables, etc., away from the oven.
2.7 Protective Earth (Ground) Symbol
This symbol identifies the terminal which is intended for connecting an external conductor for protection
against electric shock in case of a fault, or the terminal of a protective earth (ground) electrode.
2.8 Equipotential Bonding Symbol
This symbol identifies the terminals which, when connected together, bring the various parts of an equipment
or of a system to the same potential, not necessarily being the earth (ground) potential, e.g. for local bonding.
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S P E C I F I C A T I O N S
3. SPECIFICATIONS
Figure 3-1: Bullet Oven Dimensions
3.1 Theory of Operation
The TurboChef Bullet oven uses radiant heat, high-speed air
impingement, and a side-launched microwave to cook food
rapidly without compromising quality. Performance and
menu versatility are maximized by flexible top- and bottom-
temperature settings and the ability to adjust microwave
and airtime for each recipe. This manual includes
instructions for installing, cleaning, and operating the oven.
If you have questions that are not addressed in this manual,
contact Customer Support or your authorized distributor.
3.2 Features
- Capacitive touch screen with industrial-grade
tempered glass cover
- Manual mode for on-the-fly cooking
- Localized translations
- Enhanced data logging for troubleshooting and
identifying what products are being cooked and
when.
- New menu editing tools and USB
- Wi-Fi/Open Kitchen™ ready
3.3 Dimensions
Oven Dimensions
Height -
Single Oven
with legs: 23” (584 mm)
without legs: 19” (483 mm)
Height -
Stacked
Ovens
lower oven with legs: 42” (1067 mm)
lower oven without legs: 38” (965 mm)
Width
21.17” (538 mm)
Depth
footprint: 27.51” (699 mm)
door closed: 29.98” (761 mm)
door open: 36.47” (926 mm)
Weight
185 lb. (84 kg)
Cook Cavity Dimensions
Height
6.0” (152 mm)
Width
15.5” (394 mm)
Depth
14.5” (368 mm)
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S P E C I F I C A T I O N S
Volume
0.78 ft3 (22.1 liters)
Clearances
Top:
5” (127 mm)
Sides:
2” (51 mm)
3.4 Certifications
cULus, UL EPH, TÜV, CE, FDA
3.5 Oven Construction
• Exterior
- Stainless steel front, top, and sides
- Stainless steel removable grease collection
pan
- Cool-to-touch exterior; all surfaces below 131
°F (55 °C)
- Ergonomic door handle
- 7-inch capacitive touch screen with
tempered glass cover
• Interior
- 201 stainless steel
- Fully welded and insulated cook chamber
- Removable rack and lower jet plate
3.6 Electrical Specifications
TurboChef recommends a Type D circuit breaker for all
installations outside the United States.
Single Phase (6200 watts)
US/Canada: 208/240 VAC*, 60 Hz, 30 A
Europe/Asia (UK): 230 VAC, 50 Hz, 30 A
Brazil (BK): 220 VAC, 60 Hz, 30 A
Latin America (LA): 220 VAC, 60 Hz, 30 A
Japan (JK): 200 VAC, 50 or 60 Hz, 30 A
Multiphase (6200 watts)
Europe/Asia Wye (EW): 400 VAC, 50 Hz, 16 A
Europe/Asia Delta (ED): 230 VAC, 50 Hz, 30 A
Japan Delta (JD): 200 VAC, 50 or 60 Hz, 30 A
Korea/Middle East Wye (KW): 400 VAC, 60 Hz, 16 A
Korea/Middle East Delta (SD): 230 VAC, 60 Hz, 30 A
* US/Canada models include a voltage sensor that
detects 208 or 240 VAC but does not compensate for
lack-of or over-voltage installations.
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I N S T A L L A T I O N
4. INSTALLATION
Install or locate this appliance only in accordance with the instructions below.
WARNINGS:
• The oven weighs approximately 185 lb (84 kg). Never lift with fewer than two people.
• Never lift the oven by the door handle. Doing so will cause the door to misalign, resulting in a non-warranty
service call.
• The oven must be correctly placed on a food station at all times. TurboChef will not accept a fallen oven as a
warrantable claim and is not responsible for any injuries that may occur.
• This oven is not intended for built-in installation, such as installing the oven within any structure that encircles it
on five or more sides. Ensure there is at least 2” (51 mm) of clearance on all sides and 5” (127 mm) of clearance
on the top.
• This oven should not be stacked without proper hardware. Contact TurboChef for more information.
• Never stack ovens more than two high
4.1 Unpacking Instructions
1. Remove the oven from its packaging.
2. Before discarding, check the packaging
thoroughly for accessories and literature.
Note: Keeping the packaging is recommended in
case the oven may be shipped to another location.
3. Check the cook cavity thoroughly for packaging,
accessories, and literature.
4. Discard any packaging in the cook cavity.
4.2 Oven Installation
1. Prepare a surface capable of supporting 190 lb
(86 kg) or 380 lb (172 kg) if stacking.
2. The surface must be 27.45” (697 mm) deep.
If
Then
Installing
onto an
oven cart
Note: For
details,
contact
Customer
Support.
1. Ensure the oven cart casters are
locked.
2. Ensure the oven legs are removed.
3. Drilling additional holes in the counter
surface/cart for stability is required if
the existing holes in the cart/surface
do not align with the leg holes of the
oven.
4. Position one or more people at the
front and back of the oven.
5. Place your hands under the oven and
lift.
6. Place the oven on the prepared
surface, ensuring no edges are
hanging off the sides.
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I N S T A L L A T I O N
If
Then
Stacking
two
ovens
1. Refer to the Dimensions section.
2. Install the stacking bracket (part
number ENC-3001) to the lower oven.
3. Place the upper oven on top of the
lower oven.
4. Secure the bracket to the top oven.
3. Ensure the oven rack is properly installed to each
oven (attached to the bottom jet plate).
4. Plug in the oven.
Note: The oven is primarily serviced through its sides
and top. Shelving installed directly over the unit may
delay servicing. The owner will be responsible for
paying service costs for additional time spent
accessing the oven.
Figure 4-1: Installation Near Open Heat Source
4.1 Oven Restraint Kit
Part Number: TC3-0242
WARNING: The Oven Restraint Kit will not prevent
the oven from falling off a countertop if the oven is
pulled off or allowed to slide off the edge. Installation
instructions are included with the kit.
4.2 Installation Near Open Heat Source
When placing a TurboChef oven near an open heat
source (see Figure 4-1), verify that the oven is located
with a minimum of 5” (127 mm) of clearance above and a
minimum of 2” (51 mm) on each side.
Note: The height of the divider must be greater than or
equal to the height of the oven.
If
Then
The oven is
being placed
near a grill
or stove
A divider must exist between the oven
and the open heat source, with a
minimum of 6” (152 mm) between the
oven and the divider.
The oven is
being placed
near a fryer
A divider must exist between the oven
and fryer, with a minimum of 12” (305
mm) between the oven and the divider.
4.3 ChefComm One Touch
Part Number: CON-7006
ChefComm OneTouch lets you easily create menu settings
on a computer and upload them to an oven via USB. For
more information, contact Customer Support.
4.4 Open Kitchen
Open Kitchen® from Powerhouse Dynamics, a Middleby
company, is an Internet of Things (IoT) solution used by
foodservice operators to connect and monitor HVAC,
refrigeration, and foodservice cooking equipment across
any brand. This level of connectivity provides access to
real-time data on food prep and storage, tracks and
manages energy use on HVAC equipment, provides visibility
into key performance indicators, and empowers chefs to
remotely distribute recipe updates to cooking equipment,
which is a big asset for chains and multi-location
restaurants. Open Kitchen connectivity is now available as a
bundled option with your newly purchased TurboChef
equipment.
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I N S T A L L A T I O N
4.5 ConnectWare
ConnectWare® is a versatile, plug-and-play
communications module that enables equipment in
restaurants, retailers, and other facilities to connect to the
Cloud. Powerhouse Dynamics developed ConnectWare to
shift the burden and cost of communications support from
OEMs and to provide a consistent yet flexible method that
enables their equipment to communicate. ConnectWare
plugs into a factory-installed ConnectWare Dock; no
installation required. ConnectWare supports multiple
communications protocols:
• Wi-Fi (includes the highly secure Microsoft Azure
Sphere® chipset)
• Ethernet version also available
• Plug-n-play across protocols, making it “future
proof”
4.6 Voltage Selection
For North American oven models, the oven detects either
208 or 240 VAC. If the incoming voltage at the store differs
from the factory-preset voltage, the operator must select
either 208 or 240. The correct voltage will be highlighted on
the screen, indicating which option to choose.
4.7 Ventilation
The TurboChef Bullet oven has been approved by
Underwriters’ Laboratory for ventless operation (UL KNLZ
listing) for all food items except for foods classified as
“fatty raw proteins.” These foods include bone-in, skin-on
chicken, raw hamburger meat, raw bacon, raw sausage,
steaks, and similar items. If cooking these types of foods,
consult local HVAC codes and authorities to ensure
compliance with ventilation requirements. To maintain
compliance with all health, building, and fire codes, you
must keep the area around your oven clean and sanitary at
all times.
Note: The manufacturer is not responsible for damages or
injuries caused by installations that do not follow the listed
instructions and codes. Failing to follow these instructions
may result in a temporary cease-and-desist order from the
local health department until environmental concerns are
resolved.
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C L E A N I N G
5. CLEANING
5.1 Daily Maintenance
Follow the steps below when cleaning your oven. Use only
TurboChef®-approved cleaning chemicals. Failing to follow
these procedures or using other cleaning products may
damage essential oven components, resulting in a non-
warranty service call.
5.2 Supplies and Equipment
TurboChef®-approved oven cleaner; nylon scrub pad; clean,
damp, and dry towels; disposable gloves; protective
eyewear; dust mask (optional).
1. Cool the Oven.
WARNING: The oven operates at approximately
500 °F (260 °C) and may cause injury if not allowed
to cool properly.
a. Turn off the oven by touching the Off icon.
b. Partially open the oven door and allow the oven
to cool for approximately 30 minutes.
c. Do not proceed to step 2 until the oven displays
ready to clean.
2. Clean the baking stone.
a. Remove the baking stone and gently dry scrub
with a nylon scrub pad to remove food particles.
CAUTION: Scrubbing too vigorously can cause
the baking stone to crack and break.
b. Do not immerse the baking stone in water. If
immersed, allow it to air-dry completely before
use to avoid cracking.
3. Clean the jet plate.
a. Lift the front of the jet plate.
b. Pull the jet plate forward and remove it from the
oven.
c. Wash, rinse, sanitize, and dry the jet plate.
d. Do not clean the jet plate with a wire brush.
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C L E A N I N G
4. Clean the cavity filter (if present).
a. The cavity filter must remain installed during
oven operation and should be cleaned regularly
or replaced if damaged.
b. Lift the tab to detach the cavity filter from the
rear cavity wall, then pull the filter toward you.
c. Rinse the filter with hot water.
d. Allow the filter to dry completely.
e. Do not scrub or pull apart the mesh in the filter
frame.
5. Clean the back air filter.
a. The air filter must remain installed during oven
operation and should be cleaned regularly or
replaced if damaged.
b. Remove the air filter from the back of the oven
and rinse with hot water.
c. Allow the air filter to dry completely.
6. Remove large food particles.
a. Lift the heating element to access the area
beneath it.
b. Use a food vacuum or a damp towel to remove
large particles from the oven cavity.
Note: Do not attempt to clean the heating element.
7. Clean the oven cavity.
a. Do not spray oven cleaner into cavity openings.
b. Apply oven cleaner to a towel or nylon scrub pad
and clean the top, sides, and bottom of the
cavity.
c. Do not apply excessive pressure to the
waveguide covers (A), located on each side of the
cavity.
d. For stubborn stains, lightly spray oven cleaner on
the stain and allow the cleaner to penetrate for
five minutes, then wipe clean.
e. Do not use a hose or water jet for cleaning.
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C L E A N I N G
8. Wipe down the oven cavity.
a. Wipe down the oven cavity with a damp towel.
b. Dry the oven cavity with a dry towel.
9. Clean and dry the oven door.
a. Clean all door surfaces using oven cleaner and a
nylon scrub pad.
b. Wipe the oven door with a damp towel.
c. Dry with a dry towel.
10. Reinstall components.
a. Reinstall the cavity filter (if present), aligning the
top-left post with the top-left hole in the rear
cavity wall.
b. Reinstall the jet plate and baking stone.
Note: Do not operate the oven without the bottom
jet plate installed. Doing so may damage the oven.
c. Close the oven door.
d. Reinstall the filter or replace it with a new one if
the mesh is damaged, loose, or deteriorated.
11. Clean the oven exterior.
a. Wipe the oven exterior with a damp towel.
b. Remove the panel beneath the door, remove any
food particles, and wipe it clean.
c. Reinstall the crumb tray beneath the door.
d. Do not spray chemicals into openings such as
side louvers or the rear vent housing.
e. The oven is ready for operation.
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C L E A N I N G
5.3 Quarterly Maintenance
To ensure optimal oven performance, complete the
following cleaning steps quarterly, or more frequently as
required.
5.4 Supplies and Equipment
Required: Phillips screwdriver, clean towels, and rubber
gloves for handling the catalytic converter. Recommended:
dust mask, vacuum, brush, or paintbrush.
1. Complete the Daily Maintenance Instructions.
CAUTION: Make sure the oven is off before
proceeding.
2. Remove the air filter.
3. Clean the cooling fans and finger guards.
Note: A bristle or paintbrush and a vacuum are
recommended for collecting debris.
4. Clean the louvers on both side panels.
Note: A bristle or paintbrush and a vacuum are
recommended for collecting debris.
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5. Using a Phillips screwdriver, remove the screws from
the rear vent catalyst housing, supporting the cover
with your hand.
6. Remove the cover slowly to keep the catalytic
converter in place.
Note: The catalytic converter is accordion style and will
pop out when the cover is removed.
CAUTION: Do not attempt to clean the catalytic
converter or spray chemicals in this area.
7. Reattach the outer cover, making sure the vent holes
are at the bottom.
CAUTION: Installing the outer cover upside down
may cause excessive grease buildup and/or steam
when the oven door is opened.
8. Wipe down the back panel with a clean, damp towel.
9. Reinstall the air filter.
10. The oven is ready to turn on.
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6. ONETOUCH CONTROLLER OPERATION
Note: Display options vary depending on which features are enabled.
1. Power Icon
Tap to start preheating. By default, the oven warms
up to the lowest preset temperature.
2. Group Select
Select a group, and the oven will preheat to its set
temperature. The set temperature will be displayed
near the group name. If All Recipes is selected, the
oven will preheat to the lowest recipe temperature
in the menu.
3. Off Icon
Touch to turn the oven off (cool down).
4. Temperature Icon
While the oven preheats, touch to view the
progress. When the oven is at temperature (idle),
this button is inactive but still displays the oven
temperature for informational purposes.
5. Recipe Mode
When in Manual Cook Mode or Preheat Progress,
touch Recipes to return to Recipe Cook Mode. If the
oven is preheating, you cannot select recipes until
the set temperature is reached.
6. Manual Cook Mode
Touch to enter Manual Cook Mode.
7. Wi-Fi Network/Network Settings
If the oven is connected to Open Kitchen
TM
via Wi-Fi
or Ethernet, connection status information will be
visible here.
8. Settings Mode (gear icon)
Touch to access Settings Mode. A pass code (9 4 2
8) is required.
9. Edit Mode (pencil icon)
The Edit icon will only be displayed when Edit Mode
is enabled. Touching this icon lets you edit menu
items.
10. Preheat Progress
Indicates preheat progress; touch the temperature
icon (4) to view.
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6.1 Recipe Mode
The oven is preprogrammed with recipe settings at the time
of manufacture and is ready to operate out of the box. New
menu settings can be loaded via USB (see Load Menu from
USB) or programmed manually. If settings are missing, the
oven will operate only in manual mode. This oven uses
impingement and microwave technology to cook food
faster than traditional methods. Air enters the cavity from
the top and bottom using a single fan. To ensure uniform
cooking, the oven must be operated only with the bottom
jet plate in place. While the bottom jet plate is removable for
cleaning, it cannot be removed during cooking. Without the
bottom jet plate, the oven will not deliver proper cooking
performance to the top or bottom of the food, and damage
to the oven may occur. The sequence of the steps below
may vary, and some may not apply.
1. Touch the power icon to begin preheat.
2. Select a group to select a set temperature.
Note: The OneTouch controller allows temperature
to be set per recipe and then groups recipes by
temperature. If multiple groups contain the same
set temperature, then select any one of them to
preheat. Until a group is selected, the oven will
preheat to the lowest set temperature in the menu.
3. Allow the unit to preheat.
Note: After the oven warms up, it will “soak” for an
additional eight minutes. “Soaking” ensures that the
cavity surfaces absorb enough heat to prevent
affecting cooking. While the oven preheats, tap the
“Recipes” button to view recipes or select a new
group.
4. Place food in the oven and select a recipe
CAUTIONS:
• Inside of oven and oven door are hot!
• Opening the oven door while the cook
timer is counting down may reduce the
service life of critical oven components
Notes:
• To immediately stop a cook cycle, touch the
red X.
• If the oven door is opened during a cook
cycle, the cycle will pause until the door is
closed.
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5. Review for cooking alerts
Note: Some recipes may include alerts that require
action while cooking.
6. Check/remove food from oven
CAUTION: The inside of the oven and the door
are hot!
7. Cooling down
Note: When finished cooking for the day, touch the
power button (in the bottom-left corner) to begin
cooling.
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6.2 Manual Cook Mode
Manual Cook Mode allows cooking “on the fly,” whereas
Recipe Mode allows cooking from preset cook settings. To
access Manual Mode, touch Manual when the oven is
preheating or idling in the Recipe Mode.
1. Set Temperature
Temperature can be set by touching or holding
down the +5° or -5 ° buttons.
2. Bottom Temperature Offset
The bottom temperature offset allows the
bottom heater to deliver heat, yielding different
browning results. The allowable range is (-35) to
+75 in either °F or °C.
3. Time
Time can be set by touching or holding down the
+1 or -1 buttons.
4. % Air
% Air determines the airflow rate. The more air,
the more the product will brown or crisp. % Air
can be set from 0% to 100% in 10% increments.
Note: The Bullet oven does not have independently
controlled top and bottom air.
5. % Microwave
% Microwave determines the microwave power,
which can be set from 0-100% in 10%
increments. For example, 50% means the
microwave system will remain on for five
continuous seconds for every ten seconds during
the cook cycle.
6. Save to Menu
If you want to save a manual mode setting as a
recipe, touch Save.
7. Cook
Touch to cook.
Note: The oven may require additional warm-up
time before cooking.
6.3 Settings Mode
To access Settings Mode, touch the Settings icon and enter
the passcode 9 4 2 8. From the Settings Mode, access:
Note: Additional settings are available for technician or
production test logins.
- Data Plate
- Data Log
- Oven Settings
- Fault Counts
- Fault History
- Service Settings
- Network
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6.3.1 Oven Settings
• Master Volume
Set the volume from 1 to 10.
• Menu Edit
Enable or disable the button that allows the
operator to edit recipe settings.
• Manual Cook
Enable access to Manual Cooking mode.
• Menu Download
When the oven is off or cooling, insert the USB
and select Save to USB. Refer to the Load
Menu from USB section to load from a USB.
• Temperature Units (C/F)
The temperature measurement setting is
configured at the factory. Touch to change the
temperature measurement settings.
• Show Grid/List View Toggle
Enable or disable the button that lets the
operator toggle between icon/tile and list views
on the Group and Recipe screens.
• Search
Allows for a quick recipe search.
• Demo Mode
Demo Mode lets you demonstrate the oven's
cooking capabilities without turning on the
heaters or microwave system. Demo Mode
must be disabled during regular operation.
• F2 Bypass
The F2 alarm signals that the oven
temperature is too low. When F2 Bypass is
enabled, the oven will not stop a cook cycle if
an F2 alarm occurs, but will still log the fault.
When F2 Bypass is disabled, the oven operates
normally, meaning that if an F2 alarm happens
during a cook cycle, the oven will stop the cook
cycle.
• Language
The default language is English. To change to
another language, touch Language: English and
then touch the preferred language and touch
ENTER. The available languages are:
- French
- German
- Polish
- Portuguese
- Russian
- Spanish
The available languages may also be:
- Chinese
- Korean
- Japanese
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• Date/Time/Time Format
The final three options allow the user to set the
date, time, and time format. If the oven is
connected to the internet, the date and time will
synchronize with an online world clock.
• Reboot
Restarts the controller/equipment.
• Network
If the oven is connected to a ConnectWare
module or via Ethernet, connection status
information will be displayed here. Wi-Fi
credentials (if applicable) can also be entered
or changed.
6.4 Edit Mode
1. To enable Edit Mode, touch the Settings icon.
2. Touch Login to access the Operation Settings
screen.
3. When prompted, enter passcode 9 4 2 8 and then
touch Enter.
4. Set the Editing toggle to the on position. The
Editing icon appears in the top-right corner of the
screen when in menu mode. The operator can
create, delete, move, or edit a group or item.
6.4.1 Creating a Group
Note: Cancel this process at any time by touching the X in
the top-right corner.
1. From the group select screen, touch the Edit
button in the top-right corner of the screen. If
the edit button is not present, verify it is
enabled in the Settings menu.
2. Touch the +Group button.
3. Enter the group name.
4. Touch the blue arrow button to continue.
5. Select an image and touch the blue Save
button.
Note: If you have a USB drive with image files
inside a folder named Images, insert it from this
screen and select USB to assign the image.
6. Enter the idle offset temperature.
7. Touch the blue arrow button to continue.
Note: The offset temperature varies by recipe; it
allows the bottom heater to deliver precise heat
to achieve different browning results. For
optimal performance, the idle setting should
match the typical offset values in the recipes
assigned to this group.
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8. Add recipes (or subgroups) to the group by
selecting/deselecting each recipe.
9. Touch Next.
Note: The set temperature in the first recipe sets
the group temperature. Recipes developed at a
different set temperature will not be available
after selecting the first recipe.
10. Drag the recipe icons to sort.
11. Touch Save once complete.
6.4.2 Editing a Group
Note: Cancel this process at any time by touching the X in
the top-right corner.
1. From the group select screen, touch the Edit
button in the top-right corner of the screen. If
the edit button is not present, verify it is
enabled in the Settings menu.
2. Touch the pencil icon button to edit the desired
group.
3. Select an option.
4. Edit one of the following:
- Group Name
- Edit Recipes
- Idle Offset Temperature
- Image
- Remove
- Remove Group
6.4.3 Creating a Recipe
Note: Cancel this process at any time by touching the X in
the top-right corner.
1. From the group select screen, touch the Edit
button in the top-right corner of the screen. If
the edit button is not present, verify it is
enabled in the Settings menu.
Note: To create a recipe without selecting a
group, select all recipes.
2. Touch the +Recipe button.
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3. Select New.
4. Enter the recipe name.
5. Touch the blue arrow button to continue.
Enter the search keywords.
6. Touch the blue arrow button to continue.
7. Select an image and touch Next.
Note: If you have a USB drive containing image
files in a folder called Images, insert it from this
screen and select USB to assign the image.
8. Enter the recipe temperature.
9. Touch the blue arrow button to continue.
Note: This option only appears if you select the
Create Recipe feature on the All Recipes screen.
Otherwise, the recipe's temperature is inherited
from the group where the +Recipe was chosen.
10. To add cook settings, complete the following:
a. Touch the + button to add a stage.
b. Touch the stage to reorder it or to edit the
cook settings, including:
- Cook time per stage
- Percent air per stage
- Percent microwave per stage
c. Touch the trash can to delete a stage.
d. Touch the note bubble to add a cooking
note that will appear in the cook cycle
between stages.
e. Touch the left or right arrows to rearrange
stages.
f. Touch Cook to perform a test cook.
g. Touch Save to continue.
h. Touch the back arrow to return to the
previous step.
11. Select which group(s) the recipe will be added.
12. Touch Next (or Skip if no groups are selected).
6.4.4 Adding a Recipe to a Group
Note: Cancel this process at any time by touching the X in
the top-right corner.
1. From the group select screen, select a group to
add or create a recipe.
Note: To create a recipe without selecting a
group, select the all recipes button.
2. Touch the Edit button in the top-right corner of
the screen.
3. If the edit button is not present, verify it is
enabled in the Settings menu.
4. Touch the +Recipe button.
5. Select Existing.
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6. Select a recipe (or recipes) to add to the group.
Note: Only recipes with set temperatures that
match the group's set temperature are
selectable.
7. Touch Next.
8. Sort recipes within the group by holding and
dragging items into place.
9. Touch A/Z to organize them alphabetically.
10. Touch Save once complete.
6.4.5 Editing a Recipe
Note: Cancel this process at any time by touching the X in
the top-right corner.
1. From the group select screen, touch the Edit
button in the top-right corner of the screen. If
the edit button is not present, verify it is
enabled in the Settings menu.
Note: To edit a recipe without selecting a group,
select the all recipes button.
2. Touch the Edit icon for the group being
modified.
3. Select an option:
a. Edit the recipe name and/or keywords for
the search option.
b. Change the recipe image/icon.
c. Edit the recipe temperature.
Note: Changing the temperature will cause
the recipe to lose its current group
associations.
d. Edit the recipe offset temperature.
e. Edit the cook settings.
f. Copy the recipe to a new group or groups.
g. Move the recipe to a new group or groups.
h. Remove/delete the recipe.
6.5 Load Menu from USB
When loading from a USB, the recipe file and
images/icons must be compressed into a TGZ file. If
saving the menu from the oven (see below), the oven
will create the TGZ file in a format that can be easily
loaded into other ovens. ChefComm OneTouch also
creates TGZ files for recipe updates.
TGZ menu files are not backward compatible with the
legacy controller.
When the oven is off or cooling down, insert the USB
(see below).
The oven will automatically detect the device. Select
Update to proceed or Cancel. The update will take
several seconds, after which the controller will reboot
one or two times. After the controller reboots, wait 10
seconds and then remove the USB drive.
Note: The process is identical for updating oven
firmware. Do not update firmware unless instructed by
the factory.
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7. LEGACY CONTROLLER OPERATION
Note: Display options vary depending on which features are enabled.
7.1 Oven Controls: Legacy
1. Menu Cook Mode
Touch to turn on the oven and to cook in the menu
cook mode.
Note: If Manual Mode is disabled, a temperature icon
will be shown instead of the menu icon.
2. Manual Cook Mode
Touch to turn on the oven and cook in manual cook
mode. The Manual icon is only present if enabled.
3. Info Mode (i icon)
Touch to access Info Mode. The i icon is only
displayed when the oven is off, warming up, cooling
down, or in edit mode.
4. Off Icon
Touch to turn the oven off (cool down).
5. Edit Mode
The Edit icon will only be displayed when Edit Mode
is enabled. Touching this icon lets you edit menu
items.
6. Groups/Items (1-8 and 9-16)
The oven contains 16 food groups divided into 2
groups of 8. Each food group contains 16 items
divided into 2 groups of 8.
7. Group Name
When viewing items, the group name indicates
which group is being displayed.
8. Set Temperature Toggle
The set temperature toggle appears only when two
different set temperatures are selected. Touch the
toggle to view groups from the other set
temperature.
9. Menu/Manual Toggle
The Menu/Manual toggle appears only when
manual cooking is enabled and lets you switch
between menu and manual modes.
10. More/Previous Groups or Items
This icon will only be displayed when using one set
temperature. To view additional groups or items,
touch More Groups or More Items. Or, if on screen
two, touch Previous Groups or Previous Items.
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7.2 Menu Cook Mode
The oven is preprogrammed with recipe settings at the
time of manufacture and is ready to operate out of the
box. New menu settings can be loaded via USB or
programmed manually. If settings are missing, the oven
will operate only in manual mode. This oven uses
impingement and microwave to cook food faster than
traditional cooking methods. Air enters the cavity from
the top and bottom using a single fan. Because of this
design and to ensure uniform cooking, the oven must be
operated only with the bottom jet plate in place. While the
bottom jet plate is removable for cleaning, it is not
removable for cooking. Without the bottom jet plate in
place, the oven will not deliver the proper cooking
performance to either the top or bottom of the food item.
Additionally, oven damage may result. The sequence of
the steps below may vary, and some may not apply.
1. Touch Menu or the oven set temperature Icon to
turn on the oven.
2. Select the cook temperature.
Notes:
• If the temperatures are the same, or if
Manual Mode is disabled, this screen will be
skipped.
• When the oven finishes warming up, it will
soak for an additional eight minutes. This
allows the cavity surfaces to absorb enough
heat so that cooking won't be affected.
3. Place food in the oven.
WARNING: The inside of the oven and the
oven door are hot!
4. Select a Group.
Note: Touch More Groups to view additional
groups.
5. Select an Item.
Note: Touch More Items to view additional items.
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6. Check/remove food from oven.
WARNING: Dish/inside of oven and door are
hot!
CAUTION: Touch STOP before opening the door
during a cook cycle. Opening the oven door
while the cook timer is counting down could
reduce the service life of critical oven
components.
Notes:
- To immediately terminate a cook cycle, touch
STOP.
- If the oven door is opened during a cook
cycle, the cycle will pause until the door is
closed. Touch YES to resume.
7. To cook an item longer than its original cook
time, touch one of the icons on the screen:
Note: This option must be enabled to cook an item
beyond its original cook time.
- Touch Cook More if the inside of the food
item requires cooking.
- Touch Brown More if the outside of the food
item requires browning or crisping.
- Touch Cook & Brown More if both the inside
and outside of the food item require cooking.
Selecting one of these options will cook the
item for 20% of the last selected cook time.
The minimum cook time is the shorter of 15
seconds and the original cook cycle. The
maximum cook time is one minute. The oven
will cook at the settings listed below:
- Cook More: 10% air, 100% microwave
- Brown More: 100% air, 0% microwave
- Cook & Brown More: 100% air, 100%
microwave
8. When finished cooking for the day, touch OFF to
turn the oven off and begin cooling down.
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7.3 Manual Cook Mode
Manual Cook Mode allows cooking on the fly, whereas
Menu Cook Mode allows cooking from preset cook
settings. To access Manual Mode, touch the Manual icon
when the oven is off or cooling down, or touch the
Menu/Manual toggle on the Menu Mode screen.
Note: If the Manual icon is not present.
1. Set Temperature
Touch to change the set temperature. The
temperature range is 300–600 °F (149–316
°C).
2. Bottom Temperature Offset
The bottom temperature offset allows the
bottom IR element to provide additional heat,
resulting in deeper browning. The allowable
range of additional bottom heat is 0-75 in either
°F or °C.
3. Events
Manual Mode can store six unique cook
settings, called events. Touch Events to view
settings for events 1 through 6.
4. % Air
% Air determines the airflow rate. The more air,
the more the product will brown or crisp. % Air
can be set from 10-100% in 10% increments.
5. % Microwave
% Microwave determines the microwave
power, which can be set from 0-100% in 10%
increments. For example, 50% means the
microwave system will remain on for five
continuous seconds for every ten seconds
during the cook cycle.
6. Time
Time can be set from 0 to 99 minutes. There
are four time icons: the first lets the operator
enter the time manually, while the others let the
operator add time in 1-, 10-, or 60-second
increments. Additionally, an X icon resets the
cook time to 00:00.
7. Cook
Touch to cook.
Note: The oven may require additional warm-up
time before cooking.
8. Save to Menu
If you want to save a manual mode setting into
the oven menu, touch Save to Menu. All six
events will be combined into a single menu
recipe item, and the cook times for each event
will be summed and divided into a single cook
cycle.
a. Edit settings as needed by touching the
setting you want to change. From this
screen, the following settings are editable:
Note: For additional instructions for editing
settings, see the Info Mode.
- % Time
- % Air
- % Microwave
- Time
- Recipe Name
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b. Touch SAVE.
c. Select a group to select a location for the
new menu item.
Note: To cancel, touch CANCEL.
d. Select an item to overwrite.
Note: To cancel, touch CANCEL.
7.4 Info Mode
To access INFO MODE screen, touch the i icon when the
oven is off, cooling down, or in manual mode.
7.4.1 Information Screen
▪ Serial Number
▪ Menu Version
▪ Sage Firmware
▪ Phoenix Firmware
▪ Service Number
▪ Measured VAC (incoming voltage)
▪ VAC
▪ Tutorials: View information on installing,
operating, and maintaining the oven.
7.4.2 Counters Screen
▪ Cook Counter
▪ Total Cook Time
▪ Magnetron Time
▪ Total Time (oven on)
▪ Power Cycles Count: The number of times
the oven has cycled through power
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7.4.3 Options Screen
1. From INFO MODE or COUNTERS screen, touch
Login to access the OPTIONS screen.
2. When prompted, enter the password 9 4 2 8.
3. Touch ENTER.
From the options screen, enable/disable:
- Editing
Edit Mode allows the operator to adjust menu
settings, rename food groups and items, and
change cooking temperatures. The Edit icon
appears at the bottom of the screen when set
to Yes.
- Cook More
Cook More controls whether the three cook
more options appear when a cook cycle is
done. This option must be enabled to cook an
item beyond its original cook time.
- Load Menu
The load menu option enables or disables USB
detection, allowing the operator to upload or
download new menu settings from a USB
device. Setting Load Menu to No prevents the
operator from loading a menu.
- Light Ring
The light ring provides visual cues on oven
operation and remaining cook time.
- VAC
The default is set to Yes so that the incoming
voltage is displayed on the INFO screen.
- Demo Mode
Demo Mode is a feature that showcases the
oven's cooking functions without activating the
heaters or microwave system. Demo Mode
must be set to No during normal operation.
- Manual Cooking
When Manual Cooking is set to Yes, the
operator can cook items on the fly.
- Diagnostic Mode
Diagnostic Mode allows the operator to view
and test oven components. This mode should
be used only by qualified service technicians,
unless otherwise instructed by TurboChef.
- F2 Bypass
The F2 alarm indicates that the oven
temperature is too low. Selecting Yes means
the oven will not stop the cooking cycle when
an F2 alarm happens. The oven will still log the
fault. No means the oven will stop the cooking
cycle when an F2 alarm occurs.
- Cooking Stone
The Stone option should be set to:
▪ Yes, if a baking stone is being used
Note: Selecting Yes increases the
temperature of the oven's bottom half for
optimal cooking results when using a
stone. Changing this setting is not
recommended, except for cook-setting
developers, as it can adversely affect cook
results.
▪ No, if only a wire rack is being used
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7.5 Settings Screen
1. From the INFORMATION or COUNTERS screen,
touch Login to access the Settings screen.
2. When prompted, enter the password 9 4 2 8
3. Touch ENTER.
7.5.1 Temperature (F/C)
The temperature measurement setting is configured
at the factory. Touch °F or °C to change the temperature
measurement settings.
7.5.2 Language
The default language is English. To change to another
language, touch Language: English and then touch the
preferred language and touch ENTER. The available
languages are:
- French
- German
- Polish
- Portuguese
- Russian
- Spanish
The available languages may also be:
- Chinese
- Korean
- Japanese
7.5.3 Wi-Fi/Network
If the oven is connected via Wi-Fi or Ethernet, connection
status information will be displayed here. Wi-Fi credentials
(if applicable) can also be entered or changed.
7.5.4 Sound Volume
Touch Volume, then use the plus or minus icons or the
slider to increase or decrease the oven sound.
7.5.5 Set Date
Accurate timing is crucial for the auto-on and auto-off
functions. It also ensures the precision of diagnostic and
fault-condition reports.
Note: The oven may not retain the date if left unplugged for
more than several hours.
1. To set the date, touch Date.
2. Enter the date in the following format -
<MM/DD/YY>.
3. Touch ENTER to save the changes.
7.5.6 Set Time
Accurate timing is crucial for the auto-on and auto-off
functions. It also ensures the precision of diagnostic and
fault-condition reports.
Notes:
• The oven might not retain the date if it's left
unplugged for more than a few hours.
• The clock will not automatically adjust for Daylight
Saving Time.
1. To set the time, touch Time.
2. Enter the time in 24-hour format (8:30 p.m. =
20:30).
3. Touch ENTER to save the changes.
Note: The user interface will automatically
convert the time to 12-hour format.
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7.5.7 Auto On
Auto On is a feature that automatically turns on the oven
at a specified time.
1. To set auto-on, ensure the time of day is accurate
(adjacent and above).
2. Toggle the switch to the Yes position to enable.
3. Select the temperature.
4. Enter the time in 24-hour format.
5. Touch SAVE once complete.
Note: The time will automatically convert to 12-
hour format when saved.
7.5.8 Auto Off
Auto off is a feature that automatically turns the oven off
at a specified time.
1. To set auto-off time, ensure the time of day is
accurate.
2. Toggle the Yes/No icon to the No position to
enable.
3. Enter the time in 24-hour format.
4. Touch SAVE once complete.
Note: The time will automatically convert to 12-
hour format when saved.
7.6 Edit Mode
Touch Edit to open the Edit screen. From this screen, the
following options can be adjusted:
Note: If Edit is not an option, refer to the Options Screen
section.
• Edit Set Temperature
• Edit Bottom Temperature Offset
• Name a Group
• Delete a Group
• Move a Group
• Edit Item Settings
7.6.1 Edit Set Temperature
Avoid adjusting the menu-set temperature to compensate
for over- or undercooking. If the recipe settings do not
produce the desired results, contact your menu developer,
authorized distributor, or Customer Support.
1. Touch EDIT.
2. Touch the current set temperature.
Note: The set temperature will apply only to the
groups adjacent to it. Be sure to check the
temperature for groups 1-8 and for groups 9-16.
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3. Enter the new set temperature. The temperature
range is 300–600 °F (149–316 °C)
4. Touch ENTER to confirm the change
7.6.2 Edit Bottom Temperature Offset
The bottom temperature offset enables the bottom IR
element to provide additional heat, resulting in deeper
browning.
1. Touch EDIT.
2. Touch the current offset temperature or toggle at
the bottom-left of the screen to switch between
the two set temperatures if using two set
temperatures.
3. Enter the new offset temperature using the
number keypad, ensuring it is between 0 and 75
in °F or °C.
Note: The temperature offset range is greater in
°C.
4. Touch ENTER to save the change.
7.6.3 Name a Group
1. Touch EDIT.
2. Select a group.
3. Select Name Group.
4. Using the keypad, enter the new group
name.
5. Touch ENTER to save the changes.
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6. Touch the 123 icon to access numbers and
symbols.
7. Touch the arrow icon to change case between:
- Uppercase
- Lowercase
- Caps lock
7.6.4 Delete a Group
1. Touch EDIT.
2. Touch the group to delete.
3. To delete a group, touch Delete Group.
Note: Deleting a group will delete all items in
the group.
7.6.5 Move a Group
1. Touch EDIT.
2. Touch the Group to move.
3. Touch Move Group.
Note: The group that is to move will be
highlighted in blue.
4. Touch the new location for the group.
Note: If a group is moved to a space that
already contains settings; the old settings in that
space will be overwritten.
7.7 Edit Item Settings
1. Touch EDIT.
2. Touch the group that contains the item to edit.
Note: Entering Edit Mode from the item selection
screen rather than the group selection screen
skips this step.
3. From the Group editing options screen, touch
Edit Items.
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4. Touch an item to edit.
Edit % Time
1. Touch a % Time icon.
2. Enter the new percentage
3. Touch ENTER.
Note: % Time can be set from 0-100% for each
event. The sum of all events must be 100.
Edit % Air
1. Touch a % Air icon
2. Use the sliding bar below the grid to make
changes and adjustments.
Notes:
• % Air determines the amount of airow. The
more air, the more the product will brown
or crisp.
• % Air can be set from 10-100% in 10%
increments.
3. Touch SAVE once complete.
Edit % Microwave
1. Touch a % Microwave icon.
2. Use the sliding bar below the grid to make
changes and adjustments.
Note: This can set from 0-100% in 10%
increments. For example, 50% means the
microwave system will remain on for ve
continuous seconds for every ten seconds
during the cook cycle.
3. Touch SAVE once complete.
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Edit Cook Time
1. Touch the current cook time.
2. Using the number keypad, enter the cook
time.
Note: The maximum allowable cook time is
10:00.
3. Touch ENTER.
4. Touch SAVE once complete.
Run Test Cook Cycle
Touch Cook to perform a test cook.
Note: The oven may require additional warm-up time
before a test cook can be performed.
7.7.1 Name an Item
1. Touch the current name.
2. Using the keypad, enter the name.
Note: The field allows for a maximum of 16
characters.
3. Touch ENTER.
4. Touch SAVE once complete.
7.7.2 Change Group
1. Select Change Group.
2. Select the desired group.
3. Select the space to move the group.
Note: If an item is moved to a space that
already contains settings, the old settings will
be overwritten.
7.7.3 Move an Item
1. Select Move Item.
2. Select the desired item.
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3. Select the space to move the item.
Note: If an item is moved to a space that
already contains settings, the old settings will
be overwritten.
7.7.4 Delete an Item
1. Select Delete Item.
2. Select OK.
Note: Deleted items cannot be recovered.
7.8 Load Menu from USB
Note: To update the menu, ensure the Load Menu screen is
enabled.
When loading from USB, the menu can be in XTM
(ChefComm) or BIN (binary) format. The files must be
loaded to the root of the USB drive. The oven will also
detect menus stored in a folder named TC_Menus.
1. When the oven is off or cooling down, insert the
USB.
2. The oven will automatically detect the device.
Touch OK to proceed.
3. Touch Load Menu to Oven.
Note: When loading a menu from a USB drive, a
copy of the current menu will be saved to the drive.
4. Touch OK to confirm the selection and begin the
installation.
5. Touch the menu to load.
Note: If multiple menus are on the USB, the oven
will display the menu names. Otherwise, this step
will be bypassed.
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6. Once installation is complete, the oven will
display Installation Complete.
7.9 Save Menu to USB
Note: To save a copy of the oven menu, ensure the Load
Menu screen is enabled.
1. When the oven is off or cooling down, insert the
USB.
2. The oven will automatically detect the device.
Touch OK to proceed.
3. Touch Save Menu to USB.
4. Touch OK to begin saving the menu to the USB
5. Touch CANCEL to go back to the previous
screen.
6. Once installation is complete, the oven will
display Save Complete.
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T R O U B L E S H O O T I N G
8. TROUBLESHOOTING
The following is a list of fault codes and error messages, along with the possible problem(s) the oven may experience.
Attempt the recommended action before contacting Customer Support or your authorized distributor. If any fault or error
message not listed below occurs, contact Customer Support.
Note: Any fault codes listed in bold will terminate the cooking cycle upon detection. F6 will not terminate a cooking cycle;
however, it will alert the user to a potential air circulation issue.
WARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting.
Issue
Possible Cause(s)
Resolution
No power to oven
Oven is not plugged in
Plug the oven in
Main circuit breaker is tripped
1. Verify the wall circuit breaker is on.
2. Reset the breaker.
3. Power the oven back on.
Oven is not warming up
properly
Oven is in the Off state
Touch Menu and then set the temperature.
Door is not closed
Close the cook cavity door.
Oven has been switched off at the
main circuit breaker
1. Turn the oven off and unplug – leave for two
minutes.
2. Replug in the oven.
3. Switch on the isolator/main power supply
4. Touch Menu and then set the temperature.
High-limit thermostat tripped
Press the button on the rear wall of the oven (near the
power cord) to reset the high-limit thermostat.
Display reads Oven Door
Open and alarm sounds
Food obstruction is preventing the
door from closing
Open the door and remove the obstruction.
Oven door is open
Open and close the door several times.
Door switches are out of alignment
Contact Customer Support.
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Issue
Possible Cause(s)
Resolution
Oven is not cooking
properly
Incorrect oven model specied.
From the Info Mode Manufacturing screen, ensure that
the oven model is set to Bullet.
Oven is not clean (large deposits of
grease, carbon, or food debris
dilute the microwave)
Clean the oven according to the Cleaning instructions.
Incorrect group and/or item name
was selected for the product
Ensure the correct food group and/or item was
selected.
Product was not cooked from
correct starting state (e.g., chilled
or frozen)
Ensure the product is in the correct state before being
placed in the oven.
Product out of specication
Ensure the product is the same eight/size as the
typical product.
Steam or smoke is
present
Oven is not clean (large deposits of
grease, carbon, or food debris
dilute the microwave)
Clean the oven according to the Cleaning instructions.
Rear vent is clogged
Perform the Quarterly Maintenance.
Oven is cooling down,
shutting down, or
making selections on its
own
Debris is on the display
Clean the display.
RTD issue
Call for service.
Touch response is slow
or not detecting touch
Bad boot up when the power was
cycled
1. Unplug the oven for 30 seconds.
2. Reconnect the oven and check if the problem has
been xed.
3. If not, contact Customer Support.
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Issue
Possible Cause(s)
Resolution
F1: Blower Running
Status Bad
Oven power interrupted
1. Verify the wall circuit breaker is on.
2. Reset the breaker and then power on the oven.
3. Turn the oven off and unplug – leave for two
minutes.
4. Replug in the oven
5. Switch on the isolator/main power supply.
6. Select Menu and then a set temperature.
F2: Cook Temperature
Low
Oven power interrupted
Verify the wall circuit breaker is on. Reset the
breaker and then power on the oven
Air nozzles on the top/bottom of
the cook cavity are clogged
During daily cleaning, ensure the air nozzles at the
top/bottom of the cook cavity are unclogged.
Oven door is out of alignment
Open and close the door several times, then verify that
it is closed.
Defective heater
Reset the high-limit thermostat on the rear wall of the
oven, near the power cord.
Blower motor not running
Contact Customer Support.
Oven not fully warmed up
Repeat warmup and allow the oven to idle for ve
minutes.
F5: Magnetron Over
Temperature
OR
F6: EC Temp Blockage of
cool air into the oven
Blockage of cool air into the oven
Remove anything that may be obstructing the ow of
cool air into the side/rear oven panels.
Rear cooling fan exhaust guard(s)
clogged
Make sure the rear fans are free of debris.
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N O R T H A M E R I C A L I M I T E D W A R R A N T Y
9. NORTH AMERICA LIMITED WARRANTY
The TurboChef Rapid Cook Oven Limited Warranty outlined below is activated upon shipment of your oven. Should you
require additional assistance after reviewing the warranty outlined below, please call TurboChef Customer Support at
800.90TURBO.
9.1 Limited Warranty
TurboChef Technologies, LLC (“TurboChef”) warrants to you, the purchaser, that under normal use, the TurboChef rapid
cook oven you have purchased (the “Equipment”) will be free from defects in material and workmanship during the
Warranty Period, subject to the terms and conditions set forth herein. The “Warranty Period” is twelve (12) months from
the date the Equipment is shipped from TurboChef ’s U.S. factory or distribution center. This warranty is conditioned upon
you promptly notifying TurboChef of any claims, as provided in the paragraph entitled “Warranty Claims” below, and
providing TurboChef with all data and information requested by TurboChef or its service agents in connection with such
claims as well as all necessary access to your premises and the Equipment. This warranty is made only to the initial
purchaser of the Equipment from TurboChef or its authorized dealer; it is not assignable to subsequent purchasers unless
TurboChef consents to such assignment in writing.
9.2 Disclaimer
Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. TurboChef disclaims all other
warranties, express, statutory, or implied, including, without limitation, the implied warranties of title, non-infringement,
merchantability, and fitness for a particular purpose. TurboChef does not warrant that the Equipment will meet your
specifications or needs. You acknowledge that you are solely responsible for selecting the Equipment and determining its
suitability for your needs.
9.3 Warranty Exclusions
Improper Installation, Operation or Maintenance: Equipment that is not installed, operated and maintained in accordance
with TurboChef ’s rapid cook oven owner’s manual (as may be updated by TurboChef from time to time, the “Manual”), a
copy of which is provided to you with the Equipment or otherwise will be furnished to you upon request, is excluded from
this warranty. This warranty does not apply to damage or failure which results, in TurboChef ’s or its service agent’s sole
opinion, from failure to provide a suitable installation and operating environment (including power and HVAC) and
facilities as prescribed by the Manual, misuse, abuse, accident, neglect, power failure or power surges (over or under
voltage), or to damage or failure from flood, fire, lightning or other natural or man-made disasters, or other Acts of God, or
to Equipment that has missing or altered serial numbers.
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Modifications and Repair: Equipment that has been modified or altered by persons other than TurboChef or its service
agents, or Equipment that has had non-approved devices or connection items attached thereto, is excluded from
coverage under this warranty. Repair of the Equipment by anyone other than TurboChef or its authorized service agents
will void all warranties on the Equipment.
Accessories: Accessories and parts (collectively “Accessories”) that are consumed in the normal course of Equipment
operation or maintenance are excluded from this warranty. Failure of or damage to Equipment or components from the
use of non-approved cleaning chemicals, devices, or processes is also excluded from this warranty. Accessories may
include, but are not limited to, ceramic cooking platters, paddles, and approved cleaning chemicals and devices.
Lower Jet Plate and Porcelain-coated Oven Components: Minor chipping of the porcelain is expected due to normal use.
Replacement or repair for cosmetic defects and/or damage to porcelain-coated oven components, including but not
limited to the lower jetplate, is excluded from this warranty.
Outstanding Invoices: If the full invoiced amount for Equipment purchased has not been paid within forty-five (45) days
from the invoice date, then TurboChef will have no obligation to honor this or any other warranty on the Equipment until
payment is received in full, including any accrued interest or other charges.
9.4 Warranty Service, Exclusive Remedy
TurboChef will be solely responsible for determining whether or not the Equipment or any component thereof is defective.
Defective components covered by this warranty will be repaired or replaced at TurboChef ’s option without charge to you,
and this warranty will cover such repaired or replacement components for the balance of the Warranty Period. Parts used
in repairing defective components and replacing components may be new, recovered, or rebuilt. At its sole option,
TurboChef may decide to replace defective Equipment covered by this warranty with new, recovered, or rebuilt Equipment
of equal or greater capability, and such Equipment will be covered by this Limited Warranty for the balance of the
Warranty Period. Defective Equipment and components will become the property of TurboChef. This paragraph states
TurboChef ’s sole and exclusive obligation and liability and your sole and exclusive remedy under this warranty. TurboChef
shall not be responsible for a failure to provide warranty services due to causes beyond TurboChef ’s or its service agents’
control.
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9.5 Warranty Claims
Claims under this warranty must be reported to TurboChef during our normal working hours at 800.90TURBO, or through
another reporting service TurboChef designates. After receiving the claim and relevant information and conducting a
preliminary verification that the claim is valid, TurboChef will promptly notify an authorized service agent to contact you
and arrange an on-site repair visit during the agent’s normal working hours. Any costs incurred by TurboChef or its service
agent due to an inability to access the Equipment on your premises, or because this warranty does not cover a claim, will
be charged to you.
9.6 Disclaimer of Damages
TurboChef disclaims all incidental, special and consequential damages, including but not limited to loss of use, lost
revenue or profits, or substitute use, suffered by you or any third party, whether arising in contract, tort (including
negligence), or otherwise, resulting from any breach by TurboChef or its service agents of this warranty, or resulting from
the manufacture, use, or defects, of or in the Equipment, even if TurboChef was apprised of the possibility of such
damages.
9.7 Customer Indemnity
You agree to indemnify, defend, and hold TurboChef harmless from all third-party claims, demands, judgments, fees, and
costs directly or indirectly arising out of or related to your use of the Equipment. You further agree to indemnify and hold
TurboChef harmless from any incidental, consequential, or special damages suffered by you, including lost revenue or
profits, loss of use, or substitute use, during periods of Equipment failure or loss of use.
9.8 Territory
This warranty is valid in the United States of America, Canada, and Puerto Rico.
9.9 Governing Law, Entire Warranty
This warranty shall be governed and construed in accordance with the laws of the State of Texas, USA (except with
respect to its provisions regarding conflicts of laws). The warranty described herein is the complete and only warranty for
Equipment and supersedes all prior oral or written agreements and understandings that may have existed between us
relating to Equipment warranties. The terms of this warranty may not be altered, amended, or modified except by a signed
writing from TurboChef. Any purported alteration, amendment, or modification by a service agent or anyone else will not
be enforceable against TurboChef.
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9.10 Charges for Non-Warranty Service or Rejection of Service Visit
If repairs, replacement, or service are provided by TurboChef’s service agents for work not covered by this limited
warranty, the customer agrees to pay the service agent directly at the service agent’s normal rate. In the event TurboChef
is invoiced by the service agent for services not covered under this extended warranty, TurboChef will invoice the
customer, and the customer will pay such invoice based on the terms of net 10 days. Customer also agrees to pay any
costs incurred by TurboChef or its service agent associated with responding to a service call and then being refused or
unable to gain access to the Oven on Customer’s premises. Failure to submit payment may, at TurboChef ’s discretion,
result in TurboChef voiding the balance of the warranty. In
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10. INTERNATIONAL LIMITED WARRANTY
This Limited Warranty shall apply to the sales of all TurboChef Bullet ovens (the “Equipment”) manufactured by TurboChef
Technologies, LLC (“TurboChef”), and sold to purchasers outside of the United States, Canada, Puerto Rico, Central and
South America by an Authorized Distributor of TurboChef International (the “Authorized Distributor”).
10.1 Limited Warranty
You, the purchaser (“You”), have entered into a sales contract with the Authorized Distributor for the purchase of the
Equipment. This Limited Warranty is made to you by the Authorized Distributor from whom you purchased the Equipment
with the support of TurboChef. Subject to the limitations stated below, the Authorized Distributor warrants to You that the
quantity and specification of the Equipment delivered to You shall be as set out in the Authorized Distributor’s acceptance
of your order and that the Equipment will be free from any material defects in the product and workmanship for twelve
(12) months from the date of installation (the “Warranty Period”), subject to the terms and conditions set forth herein.
10.2 Disclaimer
You acknowledge that You are solely responsible for selecting the Equipment and determining its suitability for Your
needs. All other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Equipment,
whether expressed or implied by statute or common law or otherwise, are excluded to the fullest extent permitted by law.
10.3 The TurboChef Global Warranty System
This Limited Warranty commences upon delivery of the Equipment to Your premises. The Authorized Distributor will
inspect and install the Equipment at Your premises in accordance with TurboChef ’s instructions and will record the serial
number of the Equipment, Your contact details, the date and location of installation, and the results of the Authorized
Distributor’s inspection. The Authorized Distributor will enter this information into the TurboChef global warranty system
and will use it by TurboChef, the Authorized Distributor, and its authorized service agents to provide warranty service.
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10.4 Warranty Service
During the Warranty Period, TurboChef will repair or replace any significantly defective equipment free of charge, at its
discretion, as long as you notify the Authorized Distributor who sold you the Equipment and/or TurboChef promptly after
discovering the defect and follow the warranty claims process described below:
• You provide the Authorized Distributor from whom You purchased the Equipment and/or TurboChef with all data
and information reasonably requested by TurboChef, the Authorized Distributor, or its authorized service agents
in connection with your warranty claim;
• You make the Equipment available to TurboChef, the Authorized Distributor, or its authorized service agents;
• An Authorized Distributor has installed the Equipment, and you have provided all necessary information for the
Authorized Distributor to register the Equipment in the TurboChef global warranty system;
• The Equipment has been operated and maintained by You in accordance with TurboChef ’s “Owner’s Manual”
provided with the Equipment (and as updated by TurboChef);
• You have not used any non-approved devices, accessories, consumables, or parts with the Equipment; and
repairs, modifications, or alterations have not been attempted except by TurboChef, an Authorized Distributor, or
its authorized service agent. Neither TurboChef nor the Authorized Distributor assumes liability for damage
caused by Your failure to provide a suitable installation and operating environment (including power and HVAC) or
facilities as outlined in the Manual, or due to misuse, abuse, accident, neglect, power failure, or power surges
(over or under voltage), regardless of the cause. At its sole discretion, TurboChef may replace defective
Equipment or parts with new, recovered, or rebuilt Equipment of equal or greater capacity, which the Authorized
Distributor will warrant for the remaining Warranty Period. Replaced defective Equipment or components will
become the property of TurboChef.
Warranty Claims: Any warranty claim must be made directly in writing either to the Authorized Distributor from whom You
purchased the Equipment or to TurboChef at the following address:
TurboChef Technologies, LLC
2801 Trade Center Drive
Carrollton, Texas 75007
Phone: +1 214.379.6000
Fax: +1 214.379.6073
The claim must include the serial number of the Equipment and be received by TurboChef on or before the last day
of the Warranty Period. Upon receipt of Your claim, TurboChef will promptly notify an Authorized Distributor or an
authorized service agent to contact You, to verify Your claim and, if necessary, to arrange for an on-site repair visit
during normal working hours.
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Consumables and Parts Used with the Equipment: Neither TurboChef nor the Authorized Distributor assumes any liability
for consumables and parts that are used in the normal course of Equipment operation or for failure of or damage to
Equipment or components from the use of non-approved cleaning chemicals, devices, or processes.
Lower Jet Plate and Porcelain-Coated Oven Components: Minor chipping in the porcelain is expected with regular use.
Replacement or repair for cosmetic defects and/or damage to porcelain-coated oven parts, including but not limited to
the lower jet plate, is not covered by this warranty.
Charges for Service Not Covered by Limited Warranty: If You request and receive repairs, replacement or service not
covered by this Limited Warranty, You will be invoiced and must pay the Authorized Distributor or authorized service agent
directly according to its normal scale of charges and business terms.
Product Liability: Neither TurboChef nor the Authorized Distributor assumes any liability for incidental, special, or
consequential damages, including but not limited to loss of use, revenue, profits, or substitute use incurred by You or any
third party. This applies whether arising in contract, tort (including negligence), or otherwise resulting from any breach by
TurboChef or the Authorized Distributor of the Limited Warranty provided herein.
Exclusive Remedy: This Limited Warranty states the Authorized Distributors and TurboChef ’s sole and exclusive
obligation and liability and your sole and exclusive remedy under this Limited Warranty.
Third Party Rights: The UK Contract (Rights of Third Parties) Act 1999 does not apply to this Limited Warranty, and
nothing in this document grants or claims to grant any third party any benefit or right to enforce any term of this Limited
Warranty.
Severability: If any item or provision contained in this Limited Warranty or any part of them (“an offending provision”) is
declared to be or becomes unenforceable, invalid or illegal for any reason whatsoever in any jurisdiction, the other terms
and provisions of this Limited Warranty shall remain in full force and effect in that jurisdiction as if it had been executed
without the offending provision appearing in it and the entire Limited Warranty shall remain in full force and effect in all
other jurisdictions.
Governing Law, Entire Agreement: This Limited Warranty shall be governed by and construed according to English law.
BULLET
.
ENC-OWN A/ January 2026
2801 Trade Center Drive
Carrollton, Texas 75007
turbochef.com
Page 54 of 54
For service or information:
WITHIN NORTH AMERICA CALL
Customer Support at 800.90TURBO
OUTSIDE NORTH AMERICA CALL
+1 214.379.6000 or Your Authorized Distributor
Global Operations
2801 Trade Center Drive
Carrollton, Texas 75007 USA
+1 214.379.6000 phone
+1 214.379.6073 fax
TurboChef International
Business & Technology
Centre
Bessemer Drive
Stevenage
Herts SG1 2DX
United Kingdom
+44 8456021544 phone
+44 8456021636 fax
Customer Support
800.90TURBO
+1 214.379.6000
turbochef.com
Country Code: NA/EU
