User's Guide
CMP0254-04 EN
Copyrights and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed
only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses
incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those
designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables
other than those designated as Epson Approved Products by Seiko Epson Corporation.
Microsoft, Internet Explorer, Microsoft Edge, Windows are trademarks of the Microsoft group of companies.
Apple, Mac, OS X, Safari are trademarks of Apple Inc., registered in the U.S. and other countries.
Adobe and Reader are either registered trademarks of Adobe in the United States and/or other countries.
Chrome, YouTube are trademarks of Google LLC.
General Notice: All other trademarks are the property of their respective owners and used for identification purposes only.
©2020-2025 Seiko Epson Corporation
Note for North American and Latin American Users
IMPORTANT: Before using this product, make sure you read the safety instructions in the online Notices.
SC-R5000 Series/SC-R5000L Series User's Guide
Copyrights and Trademarks
2
Contents
Copyrights and Trademarks
Note for North American and Latin American
Users................................... 2
Notes on Manuals
Meaning of Symbols........................ 5
Screenshots.............................. 5
Illustrations.............................. 5
Product Model Descriptions.................. 5
Operating System Notations.................. 5
Windows.............................. 5
Mac OS............................... 5
Manual Organization....................... 5
Viewing Video Manuals..................... 6
Viewing PDF Manuals...................... 6
Introduction
Printer Parts.............................. 8
Front Section........................... 8
Inside................................ 11
Back................................. 12
Ink Unit.............................. 14
Control panel............................ 16
Understanding and Operating the Display....... 17
Understanding the Display................ 17
Operating procedure..................... 24
Understanding the Signal Lamps.............. 25
Notes on Usage and Storage.................. 26
Installation space....................... 26
Notes when using the printer............... 26
Notes when not using the printer............ 27
Notes on handling the ink supply units. . . . . . . 27
Notes on handling the ink unit............. 28
Precautions When Handling and Storing
Media................................ 28
Introducing the Supplied Software............. 30
Supplied software....................... 30
Pre-installed software.................... 31
Using Epson Edge Dashboard................ 32
Starting Procedure...................... 32
Registering the Printer................... 32
Checking and Managing the Printer's Status. . . . 33
Closing Procedure....................... 33
Using Epson Edge Print..................... 34
Configuration of main screen.............. 34
Printing with the appropriate settings for the
media being used (printing using EMX)....... 37
Dividing a large image into parts to print it
(tiling)............................... 40
Using EPSON Software Updater.............. 44
Checking software update availability......... 44
Receiving update notifications.............. 44
Using Web Config........................ 44
Starting Procedure...................... 44
Closing Procedure....................... 45
Uninstalling Software...................... 45
Basic Operations
Workflow for Correct Printing............... 46
Notes on loading media..................... 46
Notes on Loading Media.................... 47
Loading media........................... 47
Settings for Loaded Media................... 53
Using the Auto Take-up Reel Unit............. 54
Attaching the Roll Core................... 55
Take-up with the Printed Side Facing Out. . . . . 57
Take-up with the Printed Side Facing In....... 58
Optimizing Media Settings (Automatic
Adjustment)............................. 60
Precautions when performing Print
Adjustments........................... 60
Automatic Adjustment Procedure. . . . . . . . . . . 61
If you cannot perform Automatic Adjustment
.................................... 61
Replacing the Media....................... 64
Replacing Expended Media................ 64
Replacing Media that is not Expended ........ 64
Removing the Take-up Roll.................. 66
Before Printing........................... 67
Changing settings during printing............. 67
Changing the temperature for each heater. . . . . 67
Correcting Banding...................... 68
Printable area............................ 69
Maintenance
When to Perform Various Maintenance
Operations.............................. 72
Components Requiring Regular Cleaning and
Cleaning Timing........................ 72
SC-R5000 Series/SC-R5000L Series User's Guide
Contents
3
Locations of Consumables and Replacement
Timing............................... 73
Other maintenance...................... 74
What You’ll Need......................... 75
Precautions regarding maintenance............ 76
Performing Regular Cleaning................ 76
Daily Cleaning......................... 76
Using Cleaning liquid.................... 77
Cleaning Around the Print Head............ 78
Cleaning the anti-drying caps.............. 79
Cleaning the Suction Cap................. 82
Cleaning Around the Flushing Pad.......... 83
Cleaning the Media Cleaner................ 84
Shaking and Replacing Ink Supply Units. . . . . . . . 86
Shaking.............................. 86
Replacement procedure................... 87
Disposing of Waste Ink..................... 88
Preparing and Replacement Timing.......... 88
Waste Ink Counter...................... 89
Replacing the Waste Ink Bottle............. 89
Replacing the Wiper Unit................... 90
Preparing and Replacement Timing.......... 90
Replacing the Wiper Unit................. 91
Replacing the Media Edge Plates.............. 92
Disposal of used consumables................ 93
Print Head Nozzle Check................... 94
Types of Nozzle Checks................... 94
How to Print a Nozzle Check Pattern......... 94
Print Head Cleaning....................... 95
Types of Cleaning....................... 95
Performing Print Head Cleaning............ 96
Long-term Storage (Pre-storage Maintenance). . . . 97
Pre-storage Maintenance Timing............ 97
Performing Pre-storage Maintenance......... 97
Restarting use of the printer................ 98
Cleaning the inside surface of the printer cover.... 98
Cleaning pressure rollers.................... 98
Control Panel Menu
Menu List.............................. 100
Details of the Menu....................... 107
General Settings menu................... 107
Media Settings menu.................... 114
Maintenance menu..................... 120
Supply Status menu..................... 121
Replacement Part Information menu........ 121
Printer Status/Print menu................ 122
Problem Solver
When a Message is Displayed................ 123
When a Maintenance Call/Printer Error Occurs
..................................... 123
Troubleshooting......................... 124
You cannot print (because the printer does not
work)............................... 124
The printer sounds like it is printing, but
nothing prints......................... 124
The prints are not what you expected. . . . . . . . 125
Media............................... 126
Others.............................. 129
Appendix
Options and Consumable Products........... 130
Ink Supply Unit........................ 130
Maintenance Items..................... 134
Supported Media......................... 136
Moving and Transporting the Printer.......... 136
Moving the Printer..................... 136
Transport............................ 140
System Requirements..................... 141
Epson Edge Dashboard.................. 141
Epson Edge Print...................... 142
Web Config.......................... 142
Specifications Table....................... 144
Where To Get Help
Technical Support Web Site................. 146
Contacting Epson Support.................. 146
Before Contacting Epson................. 146
Help for Users in North America........... 146
Help for Users in Latin America............ 147
Help for Users in Europe................. 148
Help for Users in Taiwan................. 148
Help for Users in Australia/New Zealand. . . . . 149
Help for Users in Singapore............... 149
Help for Users in Thailand................ 149
Help for Users in Vietnam................ 150
Help for Users in Indonesia............... 150
Help for Users in Hong Kong.............. 150
Help for Users in Malaysia................ 151
Help for Users in India.................. 151
Help for Users in the Philippines........... 151
SC-R5000 Series/SC-R5000L Series User's Guide
Contents
4
Notes on Manuals
Meaning of Symbols
Warning:
Warnings must be followed to
avoid serious bodily injury.
Caution:
Cautions must be followed to
avoid bodily injury.
c
Important:
Important must be followed to
avoid damage to this product.
Note:
Notes contain useful or
additional information on the
operation of this product.
U
Indicates related reference
content.
Screenshots
❏ Screenshots used in this manual may differ slightly
from the actual screens.
❏ Unless otherwise stated, the Windows screenshots
used in this manual are from Windows 10.
Illustrations
Unless otherwise specified, the illustrations in this
manual are for the SC-R5000 Series.
The illustrations may differ slightly from the model you
are using. Please be aware of this when using the manual.
Product Model
Descriptions
Some models described in this manual may not be sold
in your country or region.
Operating System
Notations
Windows
In this manual, terms such as "Windows 10", "Windows
8.1", "Windows 8" and "Windows 7" refer to the
following operating systems. Additionally, “Windows”
is used to refer to all versions.
❏ Microsoft
®
Windows
®
10 operating system
❏ Microsoft
®
Windows
®
8.1 operating system
❏ Microsoft
®
Windows
®
8 operating system
❏ Microsoft
®
Windows
®
7 operating system
Mac OS
In this manual, “Mac OS” is used to refer to Mac OS X
10.7 or later.
Manual Organization
Regions other than North America and Latin America
The manuals for the product are organized as shown
below.
You can view the PDF manuals using Adobe Reader or
Preview (Mac).
Setup Guide
(booklet)
Provides information on how to
setup the printer after unpacking it
from the box. Make sure you read
this manual to perform operations
safely.
SC-R5000 Series/SC-R5000L Series User's Guide
Notes on Manuals
5
User's Guide (Ex-
cerpt) (PDF)
This manual explains the necessary
basic operations and maintenance
for daily use.
Online Manual
User's Guide
(this guide)
This manual explains basic
operations, necessary items for
daily use, maintenance operations,
and troubleshooting.
Troubleshooti
ng & Tips
This manual provides some
frequently asked questions and tips
to help you use the printer
efficiently.
Epson Video
Manuals
These videos show you how to load
media and perform maintenance.
Network
Guide (PDF)
This manual provides information
on using the printer over a network.
North America
To view user manuals, visit the support site for your
region and search for your product.
❏ https://www.epson.com/support (U.S.)
❏ http://www.epson.ca/support (Canada)
Latin America
To view user manuals, visit the support site for your
region and search for your product.
❏ http://www.latin.epson.com/support (Caribbean)
❏ http://www.epson.com.br/suporte (Brazil)
❏ http://www.latin.epson.com/soporte (other
regions)
Viewing Video Manuals
We have also posted video manuals on YouTube
showing you how to load media and perform basic
maintenance operations.
You can view the video manuals by clicking Epson
Video Manuals from the top page of the Online
Manual, or by clicking the following blue text.
Epson Video Manuals
You can also access the manuals from a smartphone or
tablet by scanning the QR code attached to the printer.
If the subtitles are not displayed when you play the
video, click the subtitles icon shown in the image below.
Viewing PDF Manuals
This section uses Adobe Acrobat Reader DC as an
example to explain the basic operations for viewing the
PDF in Adobe Reader.
A
Click to print the PDF manual.
SC-R5000 Series/SC-R5000L Series User's Guide
Notes on Manuals
6
B
Each time it is clicked the bookmarks are hidden or
shown.
C
Click the title to open the relevant page.
Click [+] to open the titles lower in the hierarchy.
D
If the reference is in blue text, click the blue text to
open the relevant page.
To return to the original page, do the following.
For Windows
While pressing the [Alt] key, press the [ ] key.
For Mac OS
While pressing the [command] key, press the [ ]
key.
E
You can input and search for keywords, such as the
names of items you want to confirm.
For Windows
Right click on a page in the PDF manual and select
Find in the menu that is displayed to open the search
toolbar.
For Mac OS
Select Find in the Edit menu to open the search
toolbar.
F
To enlarge the text in the display that is too small to
see well, click
. Click to reduce the size. To
specify a part of an illustration or screenshot to
enlarge, do the following.
For Windows
Right click on the page in the PDF manual and select
Marquee Zoom in the menu that is displayed. The
pointer changes to a magnifying glass, and you can
use it to specify the range of the place you want to
enlarge.
For Mac OS
Click View menu - Zoom - Marquee Zoom in this
order to change the pointer to a magnifying glass.
Use the pointer as a magnifying glass to specify the
range of the place you want to enlarge.
G
Opens the previous page or next page.
SC-R5000 Series/SC-R5000L Series User's Guide
Notes on Manuals
7
Introduction
Printer Parts
Front Section
The illustration shows the SC-R5000 Series.
A Maintenance cover (left)
Open this cover to clean the area around the print head. Normally closed when using the printer.
U “Cleaning Around the Print Head” on page 78
B Curing heater
Cures and fixes the ink in the printouts. If you touch print outs containing ink that has not been cured, your hands
will be soiled with ink.
C Cutter groove
Pass the blade of a cutter (available in the market) down this groove to cut media.
U “Replacing Media that is not Expended ” on page 64
D Tension bar
The tensioner maintains tension to prevent the media sagging as it is taken up.
U “Using the Auto Take-up Reel Unit” on page 54
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
8
E Media holder
Place the roll core for media take-up on these holders. There are same parts on both the left and the right.
U “Using the Auto Take-up Reel Unit” on page 54
F Media support
Rest media temporarily on these supports when removing the take-up roll. There are same parts on both the left
and the right.
G Auto switch
Use this switch to select the auto take-up direction. If Off is selected, the paper is not taken up.
H Manual switch
Use this switch to take-up manually. You can use this when the Auto switch is in the Off position.
I Ink unit
U “Ink Unit” on page 14
J Optional port
Connect the connection cable supplied with the ink unit.
Other regions than North America and Latin America: U Setup Guide (booklet)
North American and Latin American users: Contact your dealer for product installation. The product must be
installed by an authorized dealer. Damage to the product from unauthorized installation will not be covered by
your Epson warranty.
K USB port
Connect to your computer with a USB cable.
L AC outlet #3
Connect the power cable supplied with the ink unit.
Other regions than North America and Latin America: U Setup Guide (booklet)
North American and Latin American users: Contact your dealer for product installation. The product must be
installed by an authorized dealer. Damage to the product from unauthorized installation will not be covered by
your Epson warranty.
M AC inlet #1/AC inlet #2
Connect the power cable supplied with the printer. Be sure to connect both cables.
N Data lamp
The data lamp lights or flashes to indicate the network connection status and whether the printer is receiving
data.
On : Connected.
Flashing : Connected and receiving data.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
9
O Status lamp
The color indicates the network's communication speed.
Red : 100Base-TX
Green : 1000Base-T
P LAN port
Connects the LAN cable. Use a shielded twisted pair cable (category 5 or higher).
Q Maintenance cover (right)
Open this when replacing the wiper unit or when cleaning around the caps. Normally closed when using the
printer.
U “Cleaning the anti-drying caps” on page 79
U “Cleaning the Suction Cap” on page 82
R Control panel
U “Control panel” on page 16
S Signal lamp
The status of the printer is indicated by whether or not the three color lamps are lit or flashing. When all of the
lamps are off, the printer is off.
The following explains the basic meanings for the color of the lamps.
Red : Cannot print as an error has occurred.
Yellow : The printer is being operated while a warning message is displayed, maintenance is being per‐
formed, or the printer is paused.
Green : Ready to print or currently printing.
The combination of lamp colors and whether they are lit or flashing provides detailed information about the status
of the printer.
See the following for more details on understanding the signal lamp.
U “Understanding the Signal Lamps” on page 25
T Media loading lever
Once media has been loaded, move the media loading lever to the front to press down on the media. Move the
media loading lever to the back to release the media prior to removal.
U Printer cover
Open when loading media, cleaning the inside of the printer, or removing jammed media. Normally closed when
using the printer.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
10
Inside
Dirt on any of the following parts may reduce print quality. Regularly clean or exchange these parts as described in the
chapters listed in the reference sections below.
A Print head
The print head prints by moving left and right while emitting ink. Follow the messages on the control panel to
perform cleaning.
U “Cleaning Around the Print Head” on page 78
B Thermal sheet
Prevents uneven heat distribution in the platen heater thereby preventing poor quality prints. Make sure you use a
thermal sheet if the width of the loaded media is 54 inches or less.
C Media edge plates
The media edge plates prevent the media riding up and keeps fibers on the cut edge of the media from touching the
print head. Position the plates at either side of the media before printing.
U “Loading media” on page 47
D Pressure rollers
These rollers press down on the media during printing. These moves up and down in conjunction with the media
loading lever.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
11
E Platen heater
The platen heater ensures that the ink adheres evenly. If lint, dust, or ink adheres to this, it could cause clogged
nozzles or ink drops to occur, so be sure to clean it daily.
U “Daily Cleaning” on page 76
F Flushing pad
Color ink and Optimizer (OP) are discharged onto this pad during flushing. The right side is for OP, and the left
side is for ink. Check this during regular cleaning and clean it if it is dirty.
U “Cleaning Around the Flushing Pad” on page 83
G Wiper Unit
Used to wipe off ink that is stuck to the surface of the print head nozzles. The wiper unit is a consumable item.
Replace when a message is displayed on the control panel prompting you to do so.
U “Replacing the Wiper Unit” on page 90
H Suction Cap
Use this cap to suck the ink out of the print head. Follow the messages on the control panel to perform cleaning.
U “Cleaning the Suction Cap” on page 82
I Anti-drying caps
Except during printing, these caps cover the print head nozzles to prevent them drying out. Follow the messages on
the control panel to perform cleaning.
U “Cleaning the anti-drying caps” on page 79
Back
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
12
A Drive switch
Rewinds media during media replacement.
B Media holder
Place media on these holders. There are same parts on both the left and the right.
C Waste Ink Bottle
Waste ink collects in this bottle. There are two waste ink bottles; for color ink on the left and Optimizer (OP) on the
right.
Replace it with a new waste ink bottle when a message is displayed on the control panel prompting you to do so.
U “Disposing of Waste Ink” on page 88
D Level gauge
When installing on a carpeted floor or a sloping floor, check the horizontal level of the printer. There are same parts
on both the left and the right.
Other regions than North America and Latin America: U Setup Guide (booklet)
North American and Latin American users: Contact your dealer for product installation. The product must be
installed by an authorized dealer. Damage to the product from unauthorized installation will not be covered by
your Epson warranty.
E Lift lever
If the media to be mounted on the media holder seems heavy, use these levers to raise the media to the level of the
media holder. There are same parts on both the left and the right.
F Media support
Rest media on these supports before placing it on the media holder. There are same parts on both the left and the
right.
G Casters
There are two casters on each leg. Once installation is complete, the casters should be kept locked while the printer
is in use.
H Adjusters
There are two adjusters on each leg. When installing on a carpeted floor or a sloping floor, check level gauge of the
printer and adjust these to keep the printer stable. If you perform horizontal adjustment during installation, make
sure you raise the levelers above the casters before moving the printer.
U “Moving the Printer” on page 136
I Handle
After placing media on the right media holder, rotate the handle to press the media holder and apply pressure to the
roll core.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
13
J AC outlet #4/AC outlet #5
Connect the power cable supplied with the curing heater. Be sure to connect both cables.
K Media cleaner
Removes lint and dust from the surface of the media.
U “Cleaning the Media Cleaner” on page 84
L Pre-heater
Heats the media before printing so that the print area is not subject to sudden changes in temperature.
Ink Unit
A Ink unit
The ink unit supplies ink to the printer. Insert ink supply units into all the ink supply unit trays.
B Security cable bracket
Pass a commercially available security cable through the upper and lower mounting parts to prevent the ink supply
unit from being stolen.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
14
C Ink unit wire
When in use, be sure to use screws to fasten the ink unit wire to the front and back of the printer's legs. The ink tube
may break if you move the ink unit while it is connected to the printer without being fastened with the ink unit
wire.
D Overturn-prevention plate
Make sure the ink unit is used with an overturn-prevention plate attached to both sides to prevent the ink unit from
overturning.
E LED light
The LED lamp indicates, by lighting or flashing, the ink supply units inserted into their ink supply unit trays and the
ink unit, as shown below.
Lit blue : Ink is being supplied to the printer. Do not pull out the ink tray.
Flashing blue : It is time to shake the ink supply unit. Pull out the ink supply unit tray and shake it.
U “Shaking” on page 86
Lit or flashing orange: An error or warning has occurred. The type of error or warning is indicated by how the
lamp lights or flashes. You can check the details of the error or warning on the control
panel's screen.
Off : No error. You can pull out the ink supply unit tray if necessary.
F Ink supply unit tray
Insert the ink supply unit for the color indicated on the label. Place all of the ink supply unit trays in the ink unit.
G Lock switch
To pull out an ink supply unit tray, unlock it by moving the lock switch to the right. After placing the ink supply unit
tray in the ink unit, lock it by moving the lock switch to the left.
H Ink tube
This tube supplies ink from the ink supply unit to the printer.
I Ink tube connector
This connector connects the ink tube and the printer. This is used with the ink tube and printer connected
normally, except for when transporting the printer.
J Connector lock levers
Locks the ink tube connector. Do not use this after it is locked during setup.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
15
Control panel
A
P Light (power light)
The printer's operational status is indicated by a lit or flashing light.
On : The power is on.
Flashi
ng
: The printer is operating such as receiving data, shutting down, or performing Print Head Cleaning.
Off : The power is off.
B
P Button (power button)
Turns the power on and off.
C [ ] button (rewind button)
Depending on the status of the media loading lever, operations differ as shown below.
❏ When the media loading lever is moved to the front
You can rewind the media by holding down the button. Rewinding stops when the leading edge of the media reaches the
print start position. Rewind can be resumed by releasing the button and then pressing it again. Press and hold the button to
speed up the rewinding. This is useful when fine-tuning media alignment as you can rewind the media in increments of 0.4
mm by pressing the button briefly.
❏ When the media loading lever is moved to the back
You can rewind media that has been loaded with the printable side out by holding down the button.
D [ ] button (feed button)
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
16
Depending on the status of the media loading lever, operations differ as shown below.
❏ When the media loading lever is moved to the front
You can feed the media by holding down the button. Press and hold the button to speed up the feeding. This is useful when
fine-tuning media alignment as you can feed the media in increments of 0.4 mm by pressing the button briefly.
❏ When the media loading lever is moved to the back
You can rewind media that has been loaded with the printable side in by holding down the button.
E (Home)
Press to return to the home screen during menu operations and so on (when is lit).
(Home) is not lit when it cannot be used
F Screen
Displays the printer's status, menus, error messages, and so on. U “Understanding and Operating the Display”
on page 17
Understanding and Operating the Display
Understanding the Display
This section explains how to view the following two screens.
Home screen
You can check the current status of the printer.
Startup adjustment screen
You can quickly change the major adjustment values. This is useful when you need to make frequent adjustments to
stabilize the print quality, such as when you start using new media.
You can switch between the home screen and the startup adjustment screen each time you press
.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
17
Home screen
A (Menu)
The settings menu will be displayed.
U “Control Panel Menu” on page 100
B Status display area
Displays the printer's status and warning messages. Only the most recent notifications are shown in this area. You
can check all warning notifications by pressing
.
When a print job is received, the displayed content changes as shown below. The following provides an explan‐
ation of each display.
Displays a preview of the image being printed and the file name.
Displays a progress bar showing the printing progress.
This normally displays the progress from print preparation to print completion. Depending on the Display
Information While Printing settings in the printer's settings menu, progress from print preparation to the
start of printing, and from the start of printing to completion, can be displayed separately.
Displays the number of print passes.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
18
Displays the estimated time until printing is complete. This includes the heating time necessary for the heater
to reach the set temperature, the curing time after printing, and, depending on the settings, the warm-up time
for the print head.
This is the Pause (Suspend) button.
Press this button and select whether to stop printing immediately (Immediate pause) or stop after printing the
current page (or job if it is a single page) (Pause between pages). Pressing Resume on the screen during a pause
resumes printing. However, if you select Immediate pause, printing may become disrupted when printing
restarts.
Appears as the Cancel button while warming up, until the heater reaches the set temperature. Press this button
to cancel the job. This button appears as Start while warming up when printing an adjustment pattern, and you
can press this to start printing even if the temperature of the heater is low.
C Media info
Displays the name and number of the currently selected registered media, as well as the width of the currently
loaded media. When Remaining Amount Management is set to On, the remaining amount of the loaded media is
also displayed. Pressing this area displays the Media Settings from the settings menu where you can change to a
different registered media number or change the settings for the media number that is currently selected.
D Status of consumables
Displays the approximate amount remaining and the status of consumables such as the ink supply unit. Pressing
this area allows you to check details for the amount remaining and the part number of each consumable.
If you are using the SC-R5000L Series, pressing this area allows you to perform the following checks and settings.
❏ Check which ink supply unit is currently operating or supplying ink
❏ Check the status of non-operational ink supply units
❏ Manually switch the operational ink supply unit
The following provides an explanation of each display.
Ink supply unit status
Indicates the approximate amount of ink remaining. The bar goes lower as the remaining ink runs low. The
letters under the bar are abbreviations of the colors. The relation of the abbreviations and the ink colors is
shown below.
BK : Black
Y:Yellow
M:Magenta
C:Cyan
LM : Light Magenta
LC : Light Cyan
OP : Optimizer
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
19
ML : Maintenance Liquid
Depending on the status of the ink supply unit, the display of the bar changes as shown below.
: Ink is low. You need to prepare a new ink supply unit.
If you are using the SC-R5000L Series, the ink supply automatically switches to another ink
supply unit of the same color, so make sure that the ink supply unit that is being switched to has
enough ink.
: Ink is expended. Replace the old ink supply unit with a new one.
If you are using the SC-R5000L Series, when ink is expended, the ink supply automatically
switches to another ink supply unit of the same color.
: It is time to shake the ink supply unit. Remove the ink supply unit tray for any ink unit whose LED
light is flashing blue, and then shake the tray. Do not pull out the ink supply unit tray if the light is
lit blue.
: Only displayed when using the SC-R5000L Series.
An ink supply unit tray without an ink supply unit attached has been installed in the ink unit.
Attach the ink supply unit as soon as possible, otherwise the ink unit could malfunction.
: Only displayed when using the SC-R5000L Series.
Make sure all of the ink unit lock switches are locked, and then follow the instructions displayed
on the screen.
: The cleaning ink supply unit is installed.
Waste Ink Bottle status
Indicates the approximate amount of space available in the waste ink bottle. The bar goes lower as the
amount of remaining space decreases. The letters under the bar are identification abbreviations of the waste
ink bottles. The meanings of the abbreviations are shown below.
: Waste ink bottle for color ink
: Waste ink bottle for Optimizer (OP)
Depending on the status of the waste ink bottle, the display of the bar changes as shown below.
: The waste ink bottle is almost full. Ready a new Waste Ink Bottle.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
20
Wiper unit status
Indicates the approximate amount of wiper unit remaining. The bar goes lower as the remaining ink runs
low.
: The wiper unit is running low, so you need to prepare a new wiper unit.
E Heater temperature
Displays the temperature set for each heater. The temperatures are displayed in the following order from the left:
pre-heater, platen heater, curing heater. The icon under the number changes as shown below depending on the
temperature of each heater.
:Heating.
: Cooling.
F Preheat Start/Stop
Each heater starts heating when a job is sent, and printing starts when all heaters reach a set temperature.
Press Preheat Start to start pre-heating each heater, and then the pre-heater and platen heater maintain a constant
set temperature. The curing heater maintains a standby temperature.
Pre-heating allows you to start printing quickly once a job has been sent.
You can start/stop pre-heating for all heaters each time you press this area. Additionally, all heaters turn off after
the time set in Heater Off Timer in the settings menu has elapsed. Heating starts when a print job is sent, but you
can still press Preheat Start if necessary.
Also, if Heater from Temperature is set to Off in the settings menu, pressing Preheat Start does nothing and
pre-heating does not start. Heaters that are set to Off do not heat up even if a job is sent. You can make Heater
settings for each heater.
G Platen Gap
Displays the Platen Gap settings for the current media information (C). Press this area to display the settings
screen where you can change the values.
H Notice on when to perform maintenance or Periodic Cleaning
Displays the remaining print time until maintenance or Periodic Cleaning is performed.
The printer estimates how long it will take to print the job, and if the print time is longer than the displayed time,
Print Head Cleaning is automatically performed before printing starts.
You can press this area to perform Print Head Cleaning if necessary.
Depending on the temperature around the print head and the status of ink ejection during printing, this may be
performed sooner to protect the print head.
Also, maintenance cleaning may be performed regardless of the notification when the printer is turned back on.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
21
I (Printer Status)
If a warning notification has been generated, is displayed on the right just like . Press Message List on the
screen displayed when you press this area to display a list of warning notifications. You can check detailed
information and the handling procedure for each item by pressing it in the list. Items are removed from the list as
those actions are taken.
J (environmental temperature and humidity)
Displays the current temperature and humidity. Press this area to view a range of the printer's operating tem‐
perature and humidity. You may not be able to print correctly unless you use the printer under the appropriate
environmental conditions.
K / (Switch connection status)
The following icons indicate the connection status between the computer and the printer.
Connection
on
:
Connection
off
:
The connection turns on or off every time this area is pressed.
For example, you can finish work more efficiently by turning the connection off to prevent jobs from being
received before performing maintenance such as printing a nozzle check pattern or executing Print Head Clean‐
ing after cleaning around the print head.
Note that you may not be able to switch depending on the operating status of the printer. In this situation, the icon
is grayed out indicating that the function is disabled.
L (Switch screens)
Switch between the home screen and the startup adjustment screen every time this area is pressed.
M (Inside light)
Switches the internal lamp on or off. Press this area to turn off the inside light, when it is on. Pressing it while the
inside light is off, turns it on.
You may not be able to turn this on/off depending on the operating status of the printer. In this situation, the icon
is grayed out indicating that the function is disabled.
N (feed media to cutting position)
Depending on the settings for the currently selected registered media, the end of the print may be on the platen
after printing is complete.
If you want to send the end of the print to the cutting position, you can press this area to feed the media to the
cutting position. Furthermore, if you perform an operation to feed the end of the print to the cutting position while
it is in the cutting position, the print start position on the platen is fed to the cutting position.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
22
Startup adjustment screen
The following section only describes parts that differ from the home screen. You can change the value for each
adjustment item even while printing. Results of the adjustments are registered to the currently selected media settings.
A Adjusting the Drying Time
When Drying Action is set to Follow Drying Time Setting, the Drying Time setting for the selected Pass Mode for
the currently selected registered media number is displayed. Press the following to change the value.
: To reduce the display time
: To increase the display time
B Adjusting the Platen Gap
Displays the Platen Gap setting for the current media settings. Press this area to change the setting.
C Correcting the media feed
To correct banding that occurs during printing, press this area to perform media feed corrections.
If the feed amount is too small, black bands (dark stripes) appear; correct the feed amount upwards (+).
In contrast, if the feed amount is too large, white bands (pale stripes) appear; correct the feed amount downwards
(-). The value indicates the amount of feed that has been corrected as a percentage or as a positive (+) or negative (-)
value.
D Adjusting the heater temperature
Press to change the set temperature for the pre-heater, platen heater, or curing heater. Depending on the
media loaded and the current number of print passes, if the temperature for curing heater is too low, the ink will not
be cured correctly and the back of the media will be stained with ink when winding. On the other hand, if the
temperature is too high, it will cause the media to shrink and warp. If the temperature of the platen heater is raised
too high, the nozzles may become clogged. When changing the temperature, make sure you adjust to an appro‐
priate temperature.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
23
E Preheat Start/Stop
Each heater starts heating when a job is sent, and printing starts when all heaters reach a set temperature.
Press Preheat Start to start pre-heating each heater, and then the pre-heater and platen heater maintain a constant
set temperature. The curing heater maintains a standby temperature.
Pre-heating allows you to start printing quickly once a job has been sent.
You can start/stop pre-heating for all heaters each time you press this area. Additionally, all heaters turn off after the
time set in Heater Off Timer in the settings menu has elapsed. Heating starts when a print job is sent, but you can
still press Preheat Start if necessary.
Also, if Heater from Temperature is set to Off in the settings menu, pressing Preheat Start does nothing and
pre-heating does not start. Heaters that are set to Off do not heat up even if a job is sent. You can make Heater
settings for each heater.
Operating procedure
The black background area on the home screen and the startup adjustment screen does not respond even if you press it.
When you press the gray tiled area in the operation area, the screen or the value changes.
Depending on the printer's operating status, you may not be able to perform the function for every button displayed at
the top of the screen. If the function is unavailable, the icon is grayed out and the button does not respond.
Operation areas do operations when pressed. However, when a scroll bar is displayed as shown below, you can scroll
the screen by moving (sliding) your finger up and down on the screen. You can also scroll by pressing on the up and
down icons on the scroll bar.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
24
If the following How To... button is displayed on a message screen and so on, you can press this button to view a guide
for the operating procedure.
Understanding the Signal Lamps
The status of the printer is indicated by whether or not the three color lamps are lit or flashing. The lamp colors are red,
yellow, and green from top to bottom. When red or yellow is lit or flashing, an error or warning has occurred on the
printer. You can check the details of the error or warning on the control panel's screen.
Lamp Status
Printer Status
Red Yellow Green
Off Flashing Off Performing startup/shutdown operations
Off Off On Standing by (printer is ready)
Off Off Flashing Middle Of Page
Off On Light/Flash Consumables need to be replaced soon
Off On Off Cannot start printing
On
Off Off Error occurred
Check the content of the error on the screen.
Flashing
Off Off Errors that cannot be cleared
After confirming the message displayed on the screen, contact your
dealer or Epson Support for assistance.
Off Flashing Off Performing maintenance
OffOnOnPaused (printing stopped)
Off On Flashing Paused (printing)
Off On Off Connection off (cannot accept jobs)
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
25
Notes on Usage and
Storage
Installation space
Make sure that you secure the following space, clear of
any other objects, so that paper ejection and
consumable replacement are not obstructed.
See the "Specifications Table" for the external
dimensions of the printer.
U “Specifications Table” on page 144
Notes when using the printer
Note the following points when using this printer to
avoid breakdowns, malfunctions, and print quality
decline.
❏ We recommend keeping the printer turned on at all
times to prevent the print head from clogging.
If the printer is turned off, make sure you turn it on
once a week.
❏ When using the printer, follow the operating
temperature and humidity range described in the
“Specifications Table”. U “Specifications Table”
on page 144
Note, however, that the desired results may not be
achieved if the temperature and humidity are
within the limits for the printer but not within those
for the media. Be sure the operating conditions suit
the media. For more information, see the
documentation supplied with the media.
Also, when operating in dry areas, air conditioned
environment, or under direct sunlight, maintain
the appropriate humidity.
❏ Avoid using the printer in locations with heat
sources or that are exposed to direct draughts from
ventilators or air conditioners. The print head
nozzles could dry out and clog.
❏ Do not bend or tug the waste ink tube. Ink could
spill inside or around the printer.
❏ Maintenance such as cleaning and replacement
must be performed according to usage frequency or
at recommended intervals. Failure to perform
regular maintenance could result in loss of print
quality. In the absence of the appropriate
maintenance, continued use could damage the
print head.
U “Components Requiring Regular Cleaning and
Cleaning Timing” on page 72
❏ The print head may not be capped (the print head
may not return to the right side) if the printer is
turned off when media is jammed or an error has
occurred. Capping is a function that automatically
covers the print head with a cap (lid) to prevent the
print head from drying out. In this case, turn on the
power and wait a while until capping is performed
automatically.
❏ When the power is on, do not remove the power
plug or cut the power at the breaker. Otherwise, the
print head may not be capped properly. In this case,
turn on the power and wait a while until capping is
performed automatically.
❏ Print Head Cleaning is performed automatically for
the print head at a fixed interval after printing to
keep the nozzles from clogging.
Be sure that the Waste Ink Bottle is placed whenever
the printer is on.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
26
❏ As well as being expended during printing, ink is
used during Print Head Cleaning and other
maintenance operations required to keep the print
head in working order.
Notes when not using the printer
If you are not using it, note the following points when
storing the printer. If it is not stored correctly, you may
not be able to print properly the next time it is used.
❏ If the printer will not be used for more than two
weeks (and will be turned off at this time), use the
cleaning ink supply unit (sold separately) and
perform pre-storage maintenance. Leaving the
heads unwashed causes permanent clogs.
See the following for more information.
U “Long-term Storage (Pre-storage
Maintenance)” on page 97
❏ If you do not print for a long time and do not
perform pre-storage maintenance, turn the printer
on at least once a week.
If you do not print for a long time, the print head
nozzles may become clogged. Print Head Cleaning
is performed automatically after the printer is
turned on and started. Performing Print Head
Cleaning helps prevent print head clogging and
maintains print quality. Do not turn the printer off
until Print Head Cleaning is complete.
❏ If you have not used the printer for a long time,
check the print head for clogging before you start
printing. Perform Print Head Cleaning if the print
head is clogged.
U “How to Print a Nozzle Check Pattern” on
page 94
❏ When storing the printer in an environment below
-15˚C (5˚F), make sure you execute Keeping
Preparation in the settings menu. If the printer is
stored without executing this procedure, the print
head could be damaged.
U “Long-term Storage (Pre-storage
Maintenance)” on page 97
❏ The pressure rollers may crease media left in the
printer. The media may also become wavy or
curled, causing jams or resulting in the media
coming into contact with the print head. Remove
the media before putting the printer in storage.
After removing the media, move the media loading
lever to the front.
❏ Store the printer after confirming that the print
head has been capped (the print head is positioned
at the far right). If the print head is left uncapped for
a long time, the print quality may decline.
Note:
If the print head is not capped, turn the printer on, and
then turn it off.
❏ Close all covers before placing the printer in
storage. If you are not using the printer for a long
time, put an anti-static cloth or cover on the printer
to prevent dust. The print head nozzles are very
small, and they can become clogged easily if fine
dust gets on the print head, and you may not be able
to print properly.
❏ When storing the printer, be sure that it is level: do
not store it on an angle, on end, or upside down.
Notes on handling the ink supply
units
Note the following points when handling ink supply
units to maintain good print quality.
❏ Extra ink is required to fully charge the print head
nozzles the first time the printer is used; therefore,
replacement ink supply units will be needed earlier
than usual.
❏ Store ink supply units at room temperature out of
direct sunlight.
❏ To ensure print quality, we recommend using all of
the ink before whichever of the following dates is
earlier:
❏ The expiry date shown on the ink supply unit
packaging
❏ One year from the date the ink supply unit was
installed in the ink unit
❏ If you move the ink supply units from a cold place to
a warm place, leave them at room temperature for
more than four hours before using them.
❏ Do not touch the ink supply unit IC chip. You may
not be able to print properly.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
27
❏ Do not leave the ink unit without any ink supply
units installed. The ink in the printer will dry out
and the printer will not function as expected. Leave
ink supply units installed even when the printer is
not in use.
❏ Because the IC chip manages the ink supply unit's
own information, such as the remaining ink level,
you can still re-insert and use them if you removed
them before the replacement message appears.
❏ Before you store ink supply units that you remove
during use, use a cleaning stick from the supplied
Cleaning Kit to adsorb any ink stuck to their ink
supply ports. Dried ink on the supply port may
cause ink leaks when the ink cartridge/ink supply
unit is reinserted and used.
See the following for more information on cleaning
methods.
U “Long-term Storage (Pre-storage
Maintenance)” on page 97
While ink cartridges/ink supply units are in storage,
keep the ink supply ports free of dust. The ink
supply port has a valve in it so it does not need to be
capped.
❏ Removed ink supply units may have ink around the
ink supply port, so be careful not to get any ink on
the surrounding area when removing the ink
supply units.
❏ To maintain the quality of the print head, this
printer stops printing before ink supply units are
completely expended.
❏ Although the ink supply units may contain recycled
materials, this does not affect printer function or
performance.
❏ Do not dismantle or remodel ink supply units. You
may not be able to print properly.
❏ Do not drop or knock an ink supply unit against
hard objects; otherwise, the ink may leak from the
ink supply unit.
❏ Remove the ink supply units installed in the ink unit
once a week and shake them thoroughly.
You do not need to shake the ink supply units for
OP or ML.
U “Shaking” on page 86
Notes on handling the ink unit
❏ Use the ink unit wire to fasten the ink unit to the
front and back of the printer's legs. The ink tube
may break if you move the ink unit while it is
connected to the printer without being fastened
with the ink unit wire.
❏ Do not remove the ink tube connector once it has
been connected during setup. Ink may leak if you
remove this without paying close attention.
Precautions When Handling and
Storing Media
Note the following when handling or storing media.
Media that are in poor condition will not produce good
quality prints.
Be sure to read the documentation provided with each
type of media.
Precautions when handling and
storing
❏ Do not fold the media or damage the printable
surface.
❏ Do not touch the printable surface. Moisture and
oils from your hands can affect print quality.
❏ When handling media, hold it by both edges. We
recommend wearing cotton gloves.
❏ Keep the media dry.
❏ Packaging materials can be used to store media and
should not be thrown away.
❏ Avoid locations that are subject to direct sunlight,
excessive heat, or humidity.
❏ When not in use, media should be removed from
the printer, rewound, and inserted in its original
packaging for storage.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
28
❏ Do not place exposed media directly on the floor.
Media should be rewound and inserted in its
original packaging for storage.
❏ Do not carry media with the media surface pressed
against clothing.
Handle media in its individual packaging until just
before loading the media in the printer.
❏ Do not store the media uncovered.
Otherwise, the edges of the media may become
wavy or curled resulting in the media coming into
contact with the print head during printing which
could cause a malfunction to occur.
❏ Leaving media in the printer for extended periods
may cause it to deteriorate.
Handling Media After Printing
To maintain long lasting, high quality print results, note
the following points.
❏ Do not rub or scratch the printed surface. If they are
rubbed or scratched, the ink may peel off.
❏ Do not touch the printed surface, as this may
remove the ink.
❏ Avoid direct sunlight.
❏ To prevent discoloration, display and store prints as
instructed in the documentation supplied with the
media.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
29
Introducing the Supplied Software
Regions other than North America and Latin America
The following CD and software package is included with this printer.
❏ Software disc
See the following table for descriptions of the software that has been supplied.
❏ Epson Edge Print (software package)
Epson Edge Print is a software RIP that can be effortlessly used with easy-to-understand operations.
This can be installed over the Internet. See the Setup Guide (booklet) for how to install the software.
Supplied software
The following table shows the software supplied.
Windows versions are provided on the software disc supplied. If you are using a Mac or a computer without a
disc-drive, you can download and install the software from the following link: http://epson.sn.
For information about the software, see the on-line help for the application or the Network Guide (Online Manual).
Note:
Printer drivers are not provided. A software RIP is required for printing. The Epson Software RIP, "Epson Edge Print", is
included with this printer on a separate CD.
The Epson Web site provides supported plug-in software for the printer.
Software Name Summary
Epson Edge Dashboard
*
After installation, it operates as resident software. Hands off the print settings file (EMX) to Epson
Edge Print or updates the print settings file (EMX), and sends notifications on the status of
registered printers.
You can also perform the following control operations for supported Epson printers.
❏ You can easily acquire the following variety of information provided by Epson on the
internet.
❏ Print settings files (EMX)
❏ Update information for the printer firmware (you can update the firmware easily from
Epson Edge Dashboard)
❏ Update information for software and manuals installed from the supplied software disc
and Epson Setup Navi (When you receive an update information, you can quickly
update the software by starting EPSON Software Updater.)
❏ Information from Epson
❏ You can monitor the status of the printer connected to a computer with Epson Edge
Dashboard installed over a network or USB connection.
❏ You can easily make and change media settings from a computer and write to the printer.
U “Starting Procedure” on page 32
U “Closing Procedure” on page 33
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
30
Software Name Summary
EPSON Software Updater The software checks if new software or update information is available on the Internet and installs
it. You can also update the manuals, Epson Edge Dashboard, and Epson Edge Print for this printer.
Epson communications
drivers
(Windows only)
Epson communications drivers are required when using Epson Edge Dashboard and Epson Edge
Print, and when connecting a computer to the printer by USB. Make sure these are installed.
EpsonNet Config SE With this software, you can configure various network settings for the printer from your computer.
This is useful as it allows you to enter addresses and names using the keyboard.
* Download and install the software from the Internet. Connect your computer to the Internet and install the software.
North America
To view and download software options, visit the support site for your region and search for your product:
❏ https://www.epson.com/support (U.S.)
❏ http://www.epson.ca/support (Canada)
Latin America
To view and download software options, visit the support site for your region and search for your product:
❏ http://www.latin.epson.com/support (Caribbean)
❏ http://www.epson.com.br/suporte (Brazil)
❏ http://www.latin.epson.com/soporte (other regions)
Pre-installed software
This software is pre-installed on the printer. You can start it from a web browser via a network.
Software Name/
Function
Function
Web Config This software is for network administrators.
The network security settings can be configured from Web Config. It also provides an e-mail
notification function to inform you when errors and so on occur in the printer.
U “Using Web Config” on page 44
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
31
Using Epson Edge
Dashboard
This section explains the basic operations of Epson Edge
Dashboard. The software supplied with the printer is
updated as needed to make it more useful and to
improve functions. See the software help for the latest
details.
Starting Procedure
Epson Edge Dashboard is a Web application.
A
The application can be launched using either of
the following two methods.
Windows
❏ Click the Epson Edge Dashboard icon on the
Desktop toolbar and select Show Epson Edge
Dashboard.
❏ Click Start-All Programs (or Programs)-Epson
Software-Epson Edge Dashboard, in this order.
Mac OS
❏ Click the Epson Edge Dashboard icon on the menu
bar of the Desktop and select Show Epson Edge
Dashboard.
Linux
Click Applications - Other - Epson Edge
Dashboard in this order.
B
Epson Edge Dashboard starts.
Registering the Printer
Epson Edge Dashboard can monitor and manage
registered printers, and copy media settings to
registered printers.
On Windows computers, printers are registered
automatically. This allows you to monitor and manage
them immediately after starting the Epson Edge
Dashboard. If your printer is not automatically
registered, check that you are using it under the
following conditions, and then register it manually.
❏ A communication driver provided with the printer
has been installed on a computer
❏ The computer and printer are connected
❏ The printer is on standby
Printers are not registered automatically for Mac OS or
Linux. Register your printer manually from the Register
Printer screen. This screen is displayed when you start
Epson Edge Dashboard for the first time.
Manual registration procedure
A
Check the printers displayed on the printer list.
Windows
Make sure that the printer you want to register is
on the printer list. Click Add Search as needed to
search for printers you can register. Any printers
that are found are added to the printer list.
Mac OS/Linux
❏ If your computer and printers are connected
via USB
Click Add Search to place the printers on the
list.
❏ If your computer and printers are connected
via a network
Click Search Option, enter the IP address of
the printer on the network, and click
. Next,
click Add Search to place the printer you want
on the list.
B
Place a beside the Printer Name of the printer
you want to register.
C
Click Apply.
The changes made to the printer list are applied.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
32
Checking and Managing the Printer's Status
A
In the Home screen, click the area surrounding the printer that you want to check.
B
Make sure that the Printer Status tab (A) is selected.
The Printer Operation screen is displayed. Understanding the status icons for consumables is the same as for
the icons on the printer's control panel screen.
When multiple printers are registered with this software, you can switch the printer being monitored in the
registered printers list (B).
You can execute some maintenance functions from this software by clicking the buttons (C) at the bottom of
the screen. The content executed is the same as from the printer's Settings menu.
Closing Procedure
Close the Web browser. However, since Epson Edge Dashboard is a resident software, it does not stop running.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
33
Using Epson Edge Print
This section explains the basic operations of Epson Edge Print. The software supplied with the printer is updated as
needed to make it more useful and to improve functions. See the software help for the latest details.
Configuration of main screen
The following main screen is displayed when you start Epson Edge Print.
The configuration and functions of the main screen are shown below.
Names of parts Function
A
Menu bar You can do settings and operations in the various menus.
By clicking
or in the title line, you can show or hide the menu bar.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
34
Names of parts Function
B
Job toolbar You can perform the following operations for jobs that you select in the Job List/Printed
Job lists (D).
: Select and add print data to the Job List.
/ : Create a single nest job from multiple jobs that you select.
When you select a nest job,
changes to and you can do UnNest.
: Delete selected jobs from the list.
: Do only RIP processing to selected jobs.
: Do RIP while printing selected jobs. When you select a job for which RIP is already
complete, only printing is done.
: Stop printing or RIP processing that is being executed.
/ : Put the selected job on hold. Held jobs are not printed when you set the Auto Print
switching button (H) to
to perform auto printing.
When you select a job being held,
changes to and you can cancel the hold. If you
cancel a hold during automatic printing, the job becomes idle and is printed at the end of
the queue.
C
List switching button Switch the Job List/Printed Job Lists.
The name of the currently selected list is shown in a frame.
D
Job List/Printed Job Lists In the Job List, a thumbnail, name of the source data, and the status are shown for jobs that
are printing or waiting to be printed. Jobs that are finished printing are automatically
moved to the Printed Job list.
E
Preview area You can check a preview of a job that you select in the Job List (D).
The white area shows the media. The width of the media changes according to the
settings in
(Basic Settings) - Media Size in the Job Settings menu. The distance from
the left and right edges of the media to the dotted lines are the margins.
You can also drag the preview image to change the printing position.
By clicking
or at the bottom of the preview area, you can reduce or enlarge the
preview area display.
F
Switch printer tab Shows the status and name of printers that are registered in this software.
Click a tab to change the printer to operate. The white tab is the printer that is currently
being operated.
The meanings of the status icons is as follows.
: Printing is possible (ready).
: Currently printing.
: Warning or something has occurred.
: Error has occurred.
: Currently performing an operation other than printing, such as Print Head Cleaning or
operating the control panel.
: The power is off or not connected.
G
Job Setting menu & Setting
area
Perform settings, such as printing, layout, and Input/output profile, for idle jobs that are
selected in the Job List (D).
The icons on the right are the Job Setting menu. The content of the setting area changes
depending on the items that are selected.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
35
Names of parts Function
H
Auto Print switching
button
Each time this button is clicked, it turns on or off.
By setting it to
, the print jobs start printing i n order just by adding pr int data to the
Job List (D). When there are idle jobs in the Job List, idle jobs are also printed in order.
By setting it to
, the jobs are not printed until after the print data is added to the Job
List, selected, and then printed.
When multiple jobs are put together and nesting or RIP is done before printing, set
to do the nesting and RIP work, and then change it to .
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
36
Printing with the appropriate
settings for the media being
used (printing using EMX)
You must register the print information and the media
setting values that are appropriate for the media you are
using to the printer and the Epson Edge Print to print
correctly on the media you are using.
This is because media has various unique
characteristics. For example, there is media that needs
large amounts of ink or that requires time to dry. If you
do not print with the settings that match the media, the
print results will not be satisfactory.
However, to do the settings to get the optimum
printouts on the media you are using by finding the
optimum values for each of the multiple setting items is
complicated, and requires an extreme amount of time
and work.
Here, we use the print files (EMX files) provided free
from Epson to explain a method to easily print and get
the print quality of the expert settings.
Preparing to print
Checking the operating environment
Check the following points.
❏ The printer and Epson Edge Print are connected
correctly, and the power is on.
❏ The computer on which the RIP server (Epson Edge
Print) is installed is connected to the Internet.
❏ Epson Edge Print is running.
❏ The printer is registered in Epson Edge Print.
❏ Media is loaded in the printer and it is ready to
print.
Preparing the print data
Prepare print data in a data format that is compatible
with Epson Edge Print.
For details on supported data formats, see the Epson
Edge Print help.
Generally, we recommend PDF for the following
reasons.
❏ There are no broken links to images or disrupted
layouts.
❏ Text does not need to be outlined.
❏ The appearance does not change, even for different
versions of image processing software.
Preparing EMX files
An EMX file is a print settings file for each media type
and includes the following information that is necessary
to print appropriately on commercially available media.
Print Information
The settings that are registered in Epson Edge Print,
such as the media's ICC profile, number of passes, and
resolution.
Media Settings
The settings that are registered to the printer's Media
Management for the heater temperature, Platen Gap,
Feeding Tension, and so on, that are appropriate for the
media you are using.
In this section, we explain the procedure to acquire and
register EMX files in Epson Edge Print.
To acquire an EMX file, the RIP server must be
connected to the internet.
A
Click Tool menu - Manage Preset - (Manage
Print Info) in this order.
The screen changes to the Manage Print Info
screen.
B
Click (Add).
Adding Print Information starts.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
37
C
Select Acquire EMX File and click Proceed.
A list of the EMX files provided for free by Epson
is displayed.
D
Select the EMX file that is compatible with the
media you are using.
Select one EMX file. You cannot select multiple
EMX files at one time.
The EMX files that you have already acquired are
grayed out and cannot be selected.
The ones that show Update Available in Status
indicate that an EMX has been updated after you
acquired it.
If you select and acquire an EMX that shows
Update Available, the file that was already
acquired is overwritten.
E
Click Proceed.
You can copy the media setting value for the
acquired EMX file to the printer. To copy the file,
select Copy Media settings and proceed to step
6.
If you are not copying the file, then proceed to
step 7.
F
Select where to copy the media setting values
within the EMX file, and then click Execute.
The media numbers (1 to 50) that are registered
to the selected printer are displayed. Specify
where to copy the media setting values (media
numbers) within the EMX file acquired in step 4.
Selecting a number that is blank adds the values.
Selecting a number that has already been
registered overwrites the registered information.
G
Click Finish.
Acquisition and registration are done.
When registration is finished, the registered
print information is added to the print
information list.
Print information is identified by the media
name.
The on the left of the media name indicates
that it is enabled. You can select enabled print
information by using its Media Name in
(Basic Settings) in the Job Settings menu. If there
are so many items displayed for a Media Name
that it becomes difficult to choose, select print
information that is not needed on this screen,
and then click
(Deactivate). The on the
left side of the media name disappears and the
print information is disabled.
You can customize settings based on acquired print
information or create new print information.
See the Epson Edge Print help for detailed information
about editing and adding print information.
Preparing the printer
After copying the media settings for the acquired EMX
file to the printer, perform Print Adjustments from the
printer's Settings menu.
Print Adjustments optimizes the media settings to
correct individual differences in your media and printer
so that you can perform optimal printing using your
media and printer combination.
If you do not execute Print Adjustments, banding or
graininess may appear in the print results.
A
Load the media you are actually using on the
printer.
When you have finished loading the media, the
settings screen for the media you have loaded is
displayed on the control panel screen.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
38
B
Select the number selected in step 6 from
"Preparing EMX files".
When the media information settings are
complete, the home screen is displayed.
Check that the specified media number is
displayed, and that the message Ready to print.
is displayed.
C
Execute Print Adjustments in the Settings
menu.
See the following for a detailed procedure.
U “Optimizing Media Settings (Automatic
Adjustment)” on page 60
Printing procedure
A
Click (Add) in the Job toolbar and add the
print data to the Job List.
Or, drag and drop the print data onto the Job List.
The name of the data and a thumbnail for the
print data that was added appear in the Job List.
Note:
When you click
(Add) and select the print data,
you can also select Quick Sets at the same time.
Quick Sets are a saved batch of print job settings.
Jobs are generated according to these settings.
For details on Quick Sets, see the Epson Edge Print
help.
B
Select a job to print from the Job List.
An image of the printout appears in the preview
area.
C
Click (Basic Settings) in the Job Setting
menu.
The setting area changes to Basic Settings, and
you can set the media size, media name (print
information), and print quality (resolution and
number of passes).
For details, see the Epson Edge Print help.
D
Click (Print) in the Job toolbar to start
printing.
To print large jobs
While it depends on the performance of your
server, with large jobs, such as long jobs or nested
jobs, the print heads may stop and start during
printing. In this situation, we recommend
performing RIP processing before printing.
For details, see the Epson Edge Print help.
When you want to print jobs in order in batches
When there are multiple jobs in the Job List, you
can decide on an order and then specify batch
printing.
When you have specified batch printing, you can
sort the Job List in the order for printing.
For details, see the Epson Edge Print help.
During printing, Printing appears in the Status
column in the Job List. A progress bar for the
remaining print time also appears in the preview
area.
Note:
Check the status of the switch printer tab before
starting to print. You cannot print if the status icon
is one of the following.
: Error has occurred.
: Currently performing an operation other than
printing, such as Print Head Cleaning or operating
the control panel.
: The power is off or not connected.
Prepare the printer for printing.
Jobs that are finished printing are automatically
moved to the Printed Job list.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
39
See the Epson Edge Print help for details on how
to use the Printed Job list.
Use the Job Setting menu to enlarge or reduce jobs, to
print only a portion of an image, or to print an image
that is wider than the media.
For details, see the Epson Edge Print help.
Stopping printing
Use the following procedure if you want to stop printing
while a job is printing.
A
Select the job to stop printing from the Job List,
and click
(Cancel) in the Job toolbar.
Or, open the right click menu on the name of the
job to stop printing and select Cancel.
B
When the confirmation screen appears, click
Yes.
Dividing a large image into parts
to print it (tiling)
This section explains the typical features of Epson Edge
Print.
When printing a large image that is wider than the
media on which you are printing, you can divide the
large image into several parts and print it on the media.
You can also add overlaps for pasting so that after
printing the image can be pasted together into one
image.
The procedure for dividing an image is explained below.
How to divide an image
A
Select a job to divide from the Job List.
B
Click (Tiling) in the Job Setting menu.
The setting area changes to Tiling settings.
C
Select Enable Setting.
The settings items are enabled.
D
Set the size of the divisions in Tiling Setting.
Each of the divided images are called “tiles”.
To set the number of pieces in which to divide the
image, select Specify by Number of Tiles.
To set the size of tiles and then divide the image,
select Specify by Tile Size.
To set the number of tiles, advance to step 5.
To set the size of tiles, advance to step 7.
E
Set how many divisions to make in Number of
Tiles.
Example: 3 divisions in Horizontal
Example: 2 divisions in Horizontal and Vertical
F
You can make fine adjustments to the size of tiles
that you are dividing.
If you want to avoid generating a pasted edge in
any position, such as where the eye is located in
the example of 3 divisions in Horizontal in step 5,
use the following procedure to select the upper
left tile and adjust the tile size.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
40
1. Use the mouse cursor to click the tile you want
or specify the position of the tile you want in
Tile to Specify Size.
The tile targeted to be adjusted is indicated by a
light blue frame.
2. To adjust the size, drag the light blue frame or
enter a value in Tile size.
Advance to step 8, and set the overlap.
G
Set the size of divisions in Specify by Tile Size.
Example: Set to A2 size
Example: Set to Width 1000 mm and Height 700
mm in User Defined
H
Set the order in which tiles are printed in Print
Order.
When you select Print Order and then click
,
a number indicating the print order is displayed
on each tile in the preview area.
I
Set the overlap for pasting the images together in
Overlapping Settings.
1.
Set where to set the overlap in Overlapping
Position.
2.
Set the width of the overlap in Overlapping
Dimension.
Example: Overlapping Dimension is 10 mm
and the Overlapping Position is on the left side
If you want to print boundary lines between the
image and the overlap, go to step 10.
If you do not want to print boundary lines
between the image and the overlap, go to step 11.
J
In Print Overlapping Line, select Print on
Image and Margins or Print only on Margins.
Boundary lines are printed between the image
and the overlap and can be used as guides to paste
the image together.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
41
You can use Overlapping line to change the
thickness, color, and density of the boundary
lines to make them easier to see. If you select
Broken line, you can change the boundary line
from a solid to a broken line.
Example: Print on Image and Margins is set
Example: Print only on Margins is set
K
When the settings for dividing the image are
complete, select something other than
(Tiling), (Color Replacement), or
(Crop) in the Job Settings menu to change the
preview area into the print preview.
Example: When
(Job Info) is selected
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
42
Note:
Click
(Layout) in the Job Settings menu to
change the tile arrangement.
For example, you can reduce wasted media by
arranging tiles horizontally that were initially
arranged vertically to match the width of the
media, and then printing.
However, depending on the arrangement of the
tiles, there may be color deviation at the seams
when the images are pasted together.
When not printing a specified tile
You can cancel printing with the following procedure
when you do not want to print a specific tile after an
image is divided in the Tiling settings.
A
Open the right click menu on the tile not to print.
B
Clear the Print checkbox.
When you clear the Print checkbox, an icon is
displayed on the tile.
Select the checkbox to print the tile.
Note:
If you right-click on a tile and select Clear All from the
menu displayed, none of the tiles are printed.
If you only want to print one tile, right-click on the tile
you want to print, select Clear All from the menu
displayed, and then select Print.
When color deviation at the seams
stands out
When images are pasted together and the color
deviation at the seams is conspicuous, check if the
Rotate Even Tiles 180˚ checkbox in the Tiling settings
is cleared.
When this is selected, the tiles are alternately printed top
to bottom so the discoloration becomes less
conspicuous.
You can also improve the issue of color deviation by
setting Print Head Warm Up to On in the printer's
settings menu.
U “Media Management items” on page 116
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
43
Using EPSON Software
Updater
Note:
North America
To check for software updates, visit:
❏ https://www.epson.com/support (U.S.)
❏ http://www.epson.ca/support (Canada)
Latin America
To check for software updates, visit:
❏ http://www.latin.epson.com/support (Caribbean)
❏ http://www.epson.com.br/suporte (Brazil)
❏ http://www.latin.epson.com/soporte (other
regions)
Checking software update
availability
A
Check the following status.
❏ The computer is connected to the Internet.
❏ The printer and the computer can
communicate.
B
Start EPSON Software Updater.
Windows 8.1/Windows 8
Enter the software name in the search charm, and
select the icon displayed.
Except for Windows 8.1/Windows 8
Click Start > All Programs (or Programs) >
Epson Software > EPSON Software Updater.
Mac OS X
Click Go - Applications - Epson Software -
EPSON Software Updater.
Note:
In Windows, you can also start by clicking the
printer icon on the desktop toolbar and selecting
Software Update.
C
Update the software and manuals.
Follow the on-screen instructions to continue.
c
Important:
Do not turn off the computer or printer while
updating.
Note:
Software that is not displayed in the list cannot be
updated using EPSON Software Updater. Check for the
latest versions of the software from the Epson Web site.
https://www.epson.com
Receiving update notifications
A
Start EPSON Software Updater.
B
Click Auto update settings.
C
Select an interval for checking for updates on the
printer's Interval box, and then click OK.
Using Web Config
Provides an overview of starting the software and the
functions provided.
Starting Procedure
Start the software on a computer that is connected to the
same network as the printer.
A
Check the printer's IP address.
Confirm that the printer is ready to print.
Press
(menu), and then select General
Settings - Network Settings - Wired LAN
Status.
B
Start a Web browser on the computer that is
connected to the printer over the network.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
44
C
Enter the IP address of the printer in the address
bar of the Web browser and press the Enter or
Return key.
Format:
IPv4: http://IP address of printer/
IPv6: http://[IP address of printer]/
Example:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Closing Procedure
Close the Web browser.
Uninstalling Software
c
Important:
❏ Log into a "Computer administrator" account
(an account with Administrator privileges).
❏ Enter the administrator password when
prompted and then proceed with the remainder
of the operation.
❏ Exit any other applications that may be
running.
Windows
This section describes how to uninstall Epson Edge
Dashboard and the Epson communications drivers
using them as an example.
A
Turn off the printer, and disconnect the cable
from the computer.
B
On the computer on which the software is
installed, click Control Panel, and then click
Uninstall a program from the Programs
category.
C
Select the software you want to remove and then
click Uninstall/Change (or Change/Remove).
Selecting the following deletes the Epson
communications drivers. The model number
appears in XXXXX.
❏ EPSON SC-RXXXXX Series Comm Driver Printer
Uninstall
To uninstall Epson Edge Dashboard, select
Epson Edge Dashboard.
D
Select the target printer icon, and then click OK.
E
Follow the on-screen instructions to continue.
When the delete confirmation message appears,
click Yes.
If you are reinstalling the Epson communications
drivers, restart the computer.
Mac OS
The following describes how to remove Epson Edge
Dashboard.
A
Close Epson Edge Dashboard.
B
Double-click Applications - Epson Software -
Epson Edge Dashboard - Epson Edge
Dashboard Uninstaller.
Follow the on-screen instructions to continue.
SC-R5000 Series/SC-R5000L Series User's Guide
Introduction
45
Basic Operations
Workflow for Correct
Printing
Follow the instructions below to print correctly on your
media.
1. Register media settings to the printer and print
information to the RIP
Register the media settings to the printer based on the
characteristics of your media, and register the print
information in the RIP.
Epson provides an EMX file that combines media settings
and print information for most major commercially
available media.
You can easily perform the following operations in wizard
format using the software RIP "Epson Edge Print" supplied
with the printer.
❏ Download the EMX file
❏ Automatically register print information to Epson
Edge Print
❏ Register media settings to the printer
See the following for details.
U “Printing with the appropriate settings for the media
being used (printing using EMX)” on page 37
2. Load media into the printer and make media
settings
Load the media, select the number to which you registered
the media settings in step 1, and then enter the media
length.
U “Loading media” on page 47
U “Settings for Loaded Media” on page 53
3. Attach the media to the Auto Take-up Reel Unit
To print while winding up the media, you need to attach
the media to the Auto Take-up Reel Unit.
U “Using the Auto Take-up Reel Unit” on page 54
4. Optimize the media settings (when using new
media)
Perform this once before using the media settings
registered to the printer in step 1.
Optimize the media settings (Print Adjustments) to correct
individual differences in your media and printer so that you
can perform optimal printing using your media and printer
combination.
U “Optimizing Media Settings (Automatic Adjustment)”
on page 60
5. Check the status of the printer
Before staring work, check the amount of ink remaining
and the status of the nozzles for the print head.
U “Before Printing” on page 67
6. Print
Start printing using the RIP.
See the following for details on printing using the software
RIP "Epson Edge Print" supplied with the printer.
U “Printing with the appropriate settings for the media
being used (printing using EMX)” on page 37
Notes on loading media
When storing and handling media, be sure to observe
the following points to keep the surface of the media free
of dust and lint. Using media when there is dust or lint
on it can cause nozzles to clog and ink to come off in the
print results.
See the following for more information on handling and
storing media.
U “Precautions When Handling and Storing Media”
on page 28
Do not place exposed media directly on the floor.
Media should be rewound and inserted in its original
packaging for storage.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
46
Do not carry media with the media surface pressed
against clothing.
Handle media in its individual packaging until just
before loading the media in the printer.
Notes on Loading Media
Caution:
❏ The curing heater, heaters, and media edge
plates may be hot; observe all necessary
precautions. Failure to observe the necessary
precautions could result in burns.
❏ Because the media is heavy, it should not be
carried by one person.
❏ Be careful not to trap your hands or fingers
when opening or closing the printer cover.
Failure to observe this precaution could result
in injury.
❏ Do not rub your hands along the edges of the
media. The edges of the media are sharp and
can cause injury.
Load the media just before printing.
Media left in the printer may also become wavy or
curled, causing jams or resulting in the media coming
into contact with the print head. This could cause the
printer to malfunction or print quality to decline.
Do not load media if the right and left edges are
uneven.
If media is loaded and the right and left edges of the roll
are uneven, media feeding problems may cause the
media to move around during printing. Either rewind to
align the edges or use a roll without any issues.
Loading media
You can check the procedure in a video on YouTube.
Epson Video Manuals
A
Check that Open Printer Cover and load the
media. is displayed on the home screen.
B
Open the printer cover, and then move the media
loading lever to the back.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
47
C
While holding the tabs of the media edge plates
on both sides, move the plates to the edge of the
media so that they are on the media.
If there is a thermal sheet on the platen, remove it
before moving the media edge plates.
D
c
Important:
If the handle shaft for the right media holder is
not visible, rotate the handle toward you until
it stops. The media cannot be properly loaded
if the handle shaft is not visible.
E
Loosen the fixing screw for the left media holder,
and then move the media holder to the loading
position according to the inner diameter of the
roll core for the media you want to load.
F
Tighten the screw until the screw no longer turns.
G
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
48
Note:
The method of placing the roll media varies as
follows depending on how media is rolled.
Printable Side Out
Printable Side In
H
I
Firmly insert the roll core of the media onto the
media holder.
Note:
If the roll of media has an outer diameter which is
less than 140 mm (5.5 inches), the roll core will not
reach the media holder when raised using the lift
lever.
Raise it with your hands, and insert the roll core
onto the media holder.
J
K
Note:
If the roll of media has an outer diameter which is
less than 140 mm (5.5 inches), the roll core will not
reach the media holder when raised using the lift
lever.
Raise it with your hands, and insert the roll core
onto the media holder.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
49
L
To ensure the media holder is inserted into the
roll core sufficiently, push it twice.
c
Important:
If the media holder is inserted into the roll core
insufficiently, media is not fed correctly during
printing because of slippage between the media
holder and the roll core.
This may cause banding in the print results.
M
Tighten the screw until the screw no longer turns.
c
Important:
❏ If the media holder screw is loose, the
media holder may move during printing.
This could cause stripes and unevenness in
the print results.
❏ If the right and left edges of the roll are not
aligned, realign them.
N
Rotate the handle until part A in the illustration
below is fully inserted.
c
Important:
Once part A is hidden, do not turn the handle
any further. Failure to observe this precaution
could damage the media holder.
If part A is still visible even after the handle has
been turned fully, rewind the handle. Loosen
the media holder screw on the right side, and
then restart from step 4.
O
Insert the media approximately 30 cm (11.8
inches) into the opening.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
50
P
Confirm that the left edge of the media is within
the range of the label's rectangle, as shown in the
illustration below.
Note:
If the left edge of the media is not within the black
square of the label, perform steps 4 to 16 in reverse
to adjust the position of the media holder. Do not
attempt to reposition the media holders while they
are inserted in the media.
Q
Move the media loading lever forward so that the
inserted media does not slide out.
R
S
Hold the center of the media with one hand, and
pull it straight out until the leading edge of the
media enters the entrance of the curing heater.
c
Important:
If the leading edge of the media is wavy or
deformed by the heat, pull it all the way out of
the front of the pressure rollers. If the pressure
rollers press down on wavy or deformed areas,
printing will not be performed correctly.
Do not pull the media with both hands. This
could cause the media to skew or move around.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
51
T
U
Tap lightly on both ends of the media, and check
if there is a difference in tension between the left
and right sides.
If there is a difference in tension, the media
becomes loose.
From the front of the printer, move the media
loading lever to the back, and correct any
looseness in the media.
Once the looseness is corrected, move the media
loading lever to the front.
V
While holding the tabs of the media edge plates
on both sides, move the plates to the top edge of
the media.
Adjust so that the edges of the media are aligned
with the center of the holes in the media edge
plates.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
52
c
Important:
❏ Do not use the media edge plates with
media that is 0.5 mm (0.02 inches) or more
thick. The media edge plates could touch
and damage the print head. If you are not
using the media edge plates, do not use the
thermal sheet either.
When loading media and printing
without using media edge plates, we
recommend setting Printer Settings -
Detect Paper Skew in the General Settings
menu to On.
❏ Always position the media edge plates so
that the edges of the media are at the
centers of the holes. Incorrect positioning
causes banding (horizontal banding, tint
unevenness, or stripes) during printing.
❏ Move the media edge plates to the left and
right edges of the platen when they are not
in use.
❏ Do not use the media edge plates if the
sides of the printed media are smudged.
W
When loading media with a width of 54 inches or
less, place the thermal sheet supplied on the
left-hand side of the left media edge plate.
Place it so that the R side of the thermal sheet is on
the right.
X
Settings for Loaded Media
When you have finished loading the media, follow the
instructions on the control panel to make settings for
the loaded media.
1. Select the registered media number
Select the registered media number that contains the
media settings corresponding to the loaded media.
2. Select the roll winding direction
Select the winding direction for the loaded media roll.
3. Set the media length
Set the length of the loaded media. The amount of media
remaining is managed based on the length entered here.
A
When you have finished loading the media, the
Media Settings screen is displayed. Press Media
to access the registered media number where the
media setting values for the media you loaded are
stored.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
53
If you select a registered media number for which
the Media Type is not set for Media
Management, the screen where you can select
the Media Type is displayed. Select the Media
Type that matches the media you loaded.
If media settings have not yet been made for new
media, select an unassigned number, finish
loading the media, and then perform Media
Management.
B
Check the roll specifications.
On the Media Settings screen, check that the
winding direction matches the winding direction
for the loaded media.
If the direction is different, press Roll Winding
Direction to change the setting.
C
For media that was replaced and the amount of
media remaining has already been printed on,
press Remaining Amount Management to set the
value.
Press Paper Remaining - Remaining Amount
Management, and set it to On. If this is set to Off,
Remaining Amount Management is not
performed. Press Remaining Amount and enter
the value for the media remaining that has been
printed on the leading edge of the media.
Note:
Two functions are enabled when Remaining
Amount Management is set to On
The following two functions give you a rough idea
of the amount of media available before printing,
making it easier to know when media requires
replacement.
❏ Showing Amount of Media Remaining
The control panel display shows the
approximate amount of media remaining
based on the length set for the media and the
amount used during printing.
❏ Remaining Alert
A warning is displayed when the amount of
media remaining reaches a specified level.
D
Follow the on-screen instructions. When using
the media in the Auto Take-up Reel Unit, press
Feed to Take-up Position.
See the following for information on loading
media in the Auto Take-up Reel Unit.
U “Using the Auto Take-up Reel Unit” on
page 54
Press Complete if you are not using the Auto
Take-up Reel Unit.
After a while, the message Ready to print. is
displayed on the screen and you can start
printing. Transmit the data to be printed from
the computer.
Using the Auto Take-up
Reel Unit
The Auto Take-up Reel Unit automatically takes up
media as it is printed, improving the efficiency of
unmanned operation.
The Auto Take-up Reel Unit for this printer can take up
media in either of the following directions.
Printed side out Printed side in
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
54
Taking-up with printed side out places the printed
surface on the outside of the roll.
Taking-up with printed side in places the printed
surface on the inside of the roll.
You can check the procedure in a video on YouTube.
Epson Video Manuals
Caution:
❏ Follow the instructions in the manual when
loading media or roll cores or removing media
from the take-up roll.
Dropping media, roll cores, or take-up rolls
could result in injury.
❏ Be sure that your hands or hair do not get
caught in the Media Feeding Unit or Auto
Take-up Reel Unit while it is operating.
Failure to observe this precaution could result
in injury.
Attaching the Roll Core
Prepare a roll core that is longer than the width of the
media to be wound.
This allows the media to be taken up without protruding
from the core.
A
Feed the media to the sticking position.
When performing operations after loading the
media
Follow the on-screen instructions. Press Feed to
Take-up Position to feed the media to the
sticking position.
When performing something other than the
above
Press and hold the
button on the control
panel to feed the media to the media holder
position.
c
Important:
Do not pull the media by hand. If the media is
pulled by hand, the media may twist during
take-up.
B
C
Align the media holder with the right edge of the
media, and tighten the screw.
D
Insert the roll core onto the right media holder.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
55
E
Push the holder until part A shown in the
illustration below is fully inserted, and tighten
the screw.
c
Important:
Stop when part A is no longer visible. The
take-up reel unit may not function as expected
if the holder is inserted too far.
F
Leave a 10 to 20 cm (3.94 to 7.87 inches) wide
section in the center of the media, and cut at least
25 cm (9.84 inches) in height from the left and
right corners of the media.
Cutting the media prevents feeding problems,
such as the left and right corners of media being
folded and caught at the start of take-up.
For the subsequent steps, see the following depending
on how the media is rolled.
For information on taking-up with the printed side out,
see U “Take-up with the Printed Side Facing Out” on
page 57
For information on taking-up with the printed side in,
see U “Take-up with the Printed Side Facing In” on
page 58
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
56
Take-up with the Printed Side
Facing Out
A
While pulling the center section of the media
straight down, affix the media to the take up roll
core with commercially available adhesive tape.
c
Important:
Attach the media to the take up roll core with
the media in a taut state. If media is attached
in a loose state, the media may move around
during take-up.
B
Press the button on the control panel to feed
enough media for a single wrap around the roll
core.
C
Flip the Auto switch to Off, and hold down the
Manual switch to
to wrap the media once
around the roll core.
D
Flip the Auto switch to .
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
57
E
Lower the tension bar until it slightly touches the
media.
F
Confirm that the media is attached without
looseness.
If the tension on the left and right of the media is
different as shown in the illustration below, the
media will not be taken up correctly. When one
side is loose, restart the procedure from Step 1.
Note:
You can confirm differences in tension by lightly
tapping both edges of the media as shown in the
illustration below.
G
Hold down the [ ] button until the media is
taken-up one or two times.
H
Press Complete on the screen.
When you switch to the home screen, Ready to
print. is displayed on the screen and you can start
printing. Transmit the data to be printed from
the computer.
Take-up with the Printed Side
Facing In
A
While pulling the center of the media straight
down, wrap it around the roll core from back to
front, and affix it using commercially available
adhesive tape.
c
Important:
Attach the media to the take up roll core with
the media in a taut state. If media is attached
in a loose state, the media may move around
during take-up.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
58
B
Press the button on the control panel to feed
enough media for a single wrap around the roll
core.
C
Flip the Auto switch to Off, and hold down the
Manual switch to
to wrap the media once
around the roll core.
D
Flip the Auto switch to .
E
Lower the tension bar until it slightly touches the
media.
F
Confirm that the media is attached without
looseness.
If the tension on the left and right of the media is
different as shown in the illustration below, the
media will not be taken up correctly. When one
side is loose, restart the procedure from Step 1.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
59
Note:
You can confirm differences in tension by lightly
tapping both edges of the media as shown in the
illustration below.
G
Hold down the button until both edges of
the media reach the paper core and wrap around
once or twice.
H
Press Complete on the screen.
When you switch to the home screen, Ready to
print. is displayed on the screen and you can start
printing. Transmit the data to be printed from
the computer.
Optimizing Media
Settings (Automatic
Adjustment)
You should optimize the media settings in the following
situations. To optimize the media settings, perform
Automatic Adjustment from Print Adjustments.
When media settings for EMX files are registered to
the printer
When the media settings of an EMX file downloaded
from Epson Edge Print/Epson Edge Dashboard are
registered to the printer, the media settings are
optimized to correct individual differences between
your media and printer so that you can perform optimal
printing using your media and printer combination.
When changing Advanced Settings after saving
media settings
Precautions when performing
Print Adjustments
Adjustments are made according to the media
loaded in the printer.
❏ Using the actual printing conditions, correctly load
the media that needs to be adjusted in the printer.
If you are attaching the Auto Take-up Reel Unit to
print, place the media on the Auto Take-up Reel
Unit during Print Adjustments.
❏ When registering the media settings to the printer,
make sure you select the name set in Media
Management from the Settings menu in Select
Media.
Make sure nozzles are not clogged before adjusting.
If nozzles are clogged, adjustments will not be
performed correctly.
Print to visually inspect the check pattern (Standard),
and then perform Print Head Cleaning if necessary.
U “Print Head Nozzle Check” on page 94
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
60
Make sure that the media remaining is
approximately 1.6 m (63 in) or more.
If there is less than approximately 1.6 m (63 inches) of
media remaining, a media end error may occur during
the curing process and so on. If this error occurs, you
may not be able to make adjustments, so always check
the amount of media remaining before making
adjustments.
Automatic Adjustment
Procedure
Automatic Adjustment performs Media Feed
Adjustment and Print Head Alignment automatically
while printing the pattern.
The approximate length of the media required to print
the test pattern is given below.
Approximately 300 mm (11.8 inches)
You may not be able to perform Automatic Adjustment
depending on the media you are using. If an error
occurs, or if you notice banding or graininess in the
print results even after performing Automatic
Adjustment, perform Manual Adjustment from the
Print Adjustments menu.
U “If you cannot perform Automatic Adjustment” on
page 61
A
Check that the printer is ready, and load the
media according to the actual usage conditions.
When using the Auto Take-up Reel Unit, attach
the media to the roll core.
U “Loading media” on page 47
U “Using the Auto Take-up Reel Unit” on
page 54
B
Press (menu), and then press Media
Settings - Print Adjustments - Automatic
Adjustment.
C
Press Start.
Auto adjust starts, and the adjustment pattern is
printed.
Wait until adjustment is complete.
If you cannot perform Automatic
Adjustment
Perform Media Feed Adjustment and Print Head
Alignment separately. In both cases, visually inspect the
printed pattern and enter the measurements to perform
adjustments.
Before making adjustments, be sure to read the
following:
U “Precautions when performing Print Adjustments”
on page 60
When you select Media Feed Adjustment and Print
Head Alignment in Manual Adjustment from the
Print Adjustments menu to start making adjustments,
Print Head Alignment continues when Media Feed
Adjustment is complete.
If you only select one of these and start the adjustments,
only the selected adjustment is made.
Media Feed Adjustment
This menu is also used when banding (horizontal
banding, tint unevenness, or stripes) is detected in
printing results.
You can select from Manual (Standard) or Manual
(Measurement) to perform adjustments.
Manual (Standard)
Usually, this is selected.
U “Setting procedure for Manual (Standard)” on
page 62
Manual (Measurement)
This is useful for making accurate print adjustments
when printing on uneven media such as canvas or media
that bleeds-through easily, such as cloth.
U “Setting procedure for Manual (Measurement)” on
page 62
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
61
The approximate length of the media required to print
the test pattern is given below.
When performing Manual (Standard): Approx. 100
mm (3.94 inches)
When performing Manual (Measurement): Approx.
770 mm (27.55 inches)
Setting procedure for Manual (Standard)
A
Check that the printer is ready, and load the
media according to the actual usage conditions.
When using the Auto Take-up Reel Unit, attach
the media to the roll core.
U “Loading media” on page 47
U “Using the Auto Take-up Reel Unit” on
page 54
B
Press (menu), and then press Media
Settings - Print Adjustments - Manual
Adjustment.
Press
on the left of Media Feed Adjustment.
The icon changes to
and the adjustment type
selection screen is displayed.
C
Press Manual (Standard).
D
Press OK, and then press Start.
An adjustment pattern is printed. Wait until
printing is complete.
E
Check the printed adjustment pattern.
Two groups of adjustment patterns, A and B, are
printed. Select the pattern with the least amount
of overlapping or gaps for each group. Select "0.0"
in the cases shown below.
If there are patterns with the same overlapping or
gaps, enter the middle value in step 6. Enter
"-0.05%" in the cases shown below.
If all of the adjustment patterns contain
overlapping or gaps, select the pattern with the
least overlaps or gaps.
In this situation, perform step 6 and then press
Yes in step 7.
F
The screen for entering confirmation results for
the adjustment pattern is displayed.
Set the values printed under the patterns selected
in A and B, and then press OK.
G
Select whether or not to make the same
adjustments again.
Select Yes if there are rows of patterns with the
same overlap or misalignments in step 5. You can
make adjustments again using the adjustment
pattern that reflects the measurements you
entered.
Press No to finish Media Feed Adjustment. If
you also select Print Head Alignment, the Print
Head Alignment adjustment pattern print
confirmation screen is displayed.
If you do not select Print Head Alignment,
Manual Adjustment closes.
Setting procedure for Manual (Measurement)
A
Check that the printer is ready, and load the
media according to the actual usage conditions.
When using the Auto Take-up Reel Unit, attach
the media to the roll core.
U “Loading media” on page 47
U “Using the Auto Take-up Reel Unit” on
page 54
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
62
B
Press (menu), and then press Media
Settings - Print Adjustments - Manual
Adjustment.
Press
on the left of Media Feed Adjustment.
The icon changes to
and the adjustment type
selection screen is displayed.
C
Press Manual (Measurement).
D
Press OK, and then press Start.
An adjustment pattern is printed. Wait until
printing is complete.
When printing is complete, curing is performed
and the end of the print is sent to the cutting
position.
E
Check the printed adjustment pattern.
Cut after the adjustment pattern, spread it out on
a flat surface, and then measure it using a scale.
Use a scale that can measure in increments of at
least 0.5 mm.
F
The screen for entering confirmation results for
the adjustment pattern is displayed.
Set the value established in step 5, and then press
OK. If you also select Print Head Alignment, the
Print Head Alignment adjustment pattern print
confirmation screen is displayed. When using
the Auto Take-up Reel Unit under actual usage
conditions, load the media in the Auto Take-up
Reel Unit before printing the adjustment pattern.
If you do not select Print Head Alignment,
Manual Adjustment closes.
Print Head Alignment
This menu is also used when graininess is detected in
printing results.
A
Check that the printer is ready, and load the
media according to the actual usage conditions.
When using the Auto Take-up Reel Unit, attach
the media to the roll core.
U “Loading media” on page 47
U “Using the Auto Take-up Reel Unit” on
page 54
B
Press (menu), and then press Media
Settings - Print Adjustments - Manual
Adjustment.
Press
on the left of Print Head Alignment.
The icon changes to
C
Press OK, and then press Start.
An adjustment pattern is printed. Wait until
printing is complete.
D
Check the printed adjustment pattern.
Two blocks, A and B, are printed. Select the finest
lined pattern (all lines overlap) for both. Select
"-1" in the cases shown below.
If there are patterns with the same overlapping or
gaps, select the pattern that looks the thinnest,
perform step 6, and then press Yes in step 7.
E
The screen for entering confirmation results for
the adjustment pattern is displayed.
Using
/ , enter the pattern number recorded
in step 4, and then press OK.
F
Set the number per check pattern, and then press
OK.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
63
G
Select whether or not to make the same
adjustments again.
Select Yes if there are rows of patterns with the
same overlap or misalignments in step 5. You can
make adjustments again using the adjustment
pattern that reflects the measurements you
entered.
Press No to finish Print Head Alignment.
Replacing the Media
This section explains how to replace media with another
media while there is still media remaining, and how to
replace media with new media when the media ends.
See the following according to your needs.
U “Replacing Expended Media” on page 64
U “Replacing Media that is not Expended ” on
page 64
Replacing Expended Media
If the media runs out during printing, a No media error
is displayed on the control panel screen.
A
Check the content of the message.
No media is loaded. is displayed
Go to step 3.
Move to the back, and then use scissors to cut
off the roll media. is displayed
Use commercially available scissors to cut the
media just above the roll core at the back of the
printer.
B
Press OK on the screen, to start curing the
printed section.
When curing is complete, the message No media
is loaded. is displayed.
C
To continue printing, remove the media from the
Auto Take-up Reel Unit, and then load new
media.
U “Removing the Take-up Roll” on page 66
U “Loading media” on page 47
D
When new media is loaded and the printer is
ready to print, the rest of the job is printed.
Replacing Media that is not
Expended
Follow the steps below when replacing media that is still
being used.
1. Cut the media.
2. Remove the media.
U “Removing the Take-up Roll” on page 66
Printing the amount of media
remaining
If the following two settings are set to On in advance,
when an operation to feed the media to the cutting
position is performed, the remaining length of the
media and the printer's information is printed and then
the media end is fed to the cutting position. You can
print the length of the unprinted media on the media
that you will remove, and then the next time you load
this media, you can enter the printed length in the
Remaining Amount Management setting for accurate
management of the amount of media remaining.
❏ Remaining Amount Management - On
❏ Paper Remaining Information - On
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
64
The following information is available for the printer.
When Remaining Amount Management is set to Off,
only the following information is printed.
❏ Model name: Model of the printer
❏ Serial number: Serial number of the printer
❏ Date and time: Date and time of printing
❏ Bank number: Registered media number selected
when printing
❏ Media type: Media Type of the registered media
selected when printing
❏ Media width: Automatically detected value of
media width
Cutting media
A
Confirm that the printer is ready to print.
B
Check that the end of the print is at the cutting
position (cutter groove).
Depending on the settings for the currently
selected registered media, the end of the print
may be one of the following:
When the end of the print has been fed to the
cutting position
Go to step 3.
When the end of the print has not been fed to
the cutting position
Press
(feed media to cutting position) on
the control panel screen to feed the end of the
print to the cutting position.
C
When using the Auto Take-up Reel Unit, raise
the tension bar.
D
Raise the cutter, and then move it so that the
cutter blade fits the cutter groove properly.
Caution:
❏ The curing heater may be hot; observe all
necessary precautions. Failure to observe
the necessary precautions could result in
burns.
❏ Do not put your hand inside the curing
heater. Failure to observe the necessary
precautions could result in burns.
❏ When cutting media, be careful not to cut
your fingers or hands with the cutter or
other blades.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
65
Removing the Take-up
Roll
Caution:
❏ If the media weighs over 20 kg (44 lbs.), it
should not be carried by one person. When
loading or removing the media, use at least two
people.
❏ Follow the instructions in the manual when
loading media or roll cores or removing the
take-up roll.
Dropping media, roll cores, or take-up rolls
could result in injury.
A
Flip the Auto switch to Off. Take up the cut media
completely by operating the Manual switch
according to how the media is rolled.
B
To prevent the media from sliding off the roll,
support the roll at its left end.
C
Loosen the left media holder fixing screw and
remove the media holder from the roll.
D
Lower the roll onto the media support.
E
To prevent the media from sliding off the roll,
support the roll at its right end.
F
Loosen the right media holder fixing screw and
remove the media holder from the roll.
G
Lower the roll onto the media support.
H
To remove media from the rear media feeding
unit, reverse the steps you followed to load it.
c
Important:
After removing the media, move the media
loading lever to the front.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
66
Before Printing
To maintain print quality, perform the following
inspection before starting work each day.
Checking the amount of ink remaining: (for the
SC-R5000 Series)
If ink is expended while printing, printing can be
resumed once the affected ink supply unit has been
replaced. However, if you replace it while printing,
colors may look different depending on how the ink
dries. If you know that the print job will be a large one,
we recommend that you use new ink supply units to
replace those that are running low before you start. You
can still use the removed ink supply unit in the future
until the ink supply unit is expended.
You can check the remaining ink level using the icons on
the screen. U “Understanding the Display” on
page 17
Replacing Ink Supply Units U “Replacement
procedure” on page 87
Checking the amount of ink remaining: (for the
SC-R5000L Series)
When ink is expended, the ink supply automatically
switches to another ink supply unit of the same color.
Since printing continues as it is, replace the ink supply
unit for which ink is expended while there is still enough
ink remaining in the ink supply unit that is currently
operating. You cannot print if the amount of ink
remaining in both ink supply units of the same color are
expended.
Press the ink status icon area on the home screen to
check how much ink is remaining in the operational and
non-operational ink supply units.
Replacing Ink Supply Units U “Replacement
procedure” on page 87
Checking the nozzle check pattern
You can check the status of the nozzles by printing a
nozzle check pattern.
If you think that there is banding or unevenness in the
printed nozzle check pattern, perform Print Head
Cleaning.
Printing a Check Pattern U “How to Print a Nozzle
Check Pattern” on page 94
Print Head CleaningU “Print Head Cleaning” on
page 95
Changing settings during
printing
You can change the following settings during printing.
❏ Correct the media feed amount
❏ Set the temperature for the curing heater/platen
heater/pre-heater
❏ Drying Time
You can only change the setting when Drying
Action is set to Follow Drying Time Setting.
❏ Platen Gap value
The following example explains how to change the
temperature setting for each heater, and how to correct
the media feed amount when banding occurs in the
printouts.
Changing the temperature for
each heater
A
Press in the Settings area of the
startup adjustment screen.
The area for changing the temperature for each
heater is displayed.
You can also change this setting by pressing the
heater temperature area on the home screen.
B
Choose a value.
Press
/ below the image of the heater for
which you want to change the temperature.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
67
C
When you press , the area for
changing the set temperature closes, and the
settings are updated for the currently selected
registered media.
The value of the temperature for the curing
heater is retained for each Pass Mode of the
selected registered media number. The value for
the currently selected Pass Mode is updated with
the value changed here.
Note:
The time needed for the heaters to reach the
specified temperatures varies with the ambient
temperature.
Correcting Banding
When you want to correct banding during printing,
correct the media feed amount.
A
During printing, press the following area on the
startup adjustment screen.
If the startup adjustment screen is not displayed,
press
(switch screens) on the home screen.
B
Press / on the screen, or press the /
buttons on the control panel to change the
value.
If the feed amount is too small, black bands (dark
stripes) appear; press the
(or button) to
adjust the feed amount upwards.
In contrast, if the feed amount is too large, white
bands (pale stripes) appear; press the
(or
button) to adjust the feed amount
downwards.
C
Check the printing result. If you are not satisfied
with the results, use the
/ , or the /
buttons on the control panel to change the
value.
The setting for the currently selected registered
media number is updated.
D
Press to return to the home screen.
Note:
The results of changing the settings are un-done if
you perform any of the following operations.
❏ Restart Media Feed Adjustment.
❏ Execute Clear All Data and Settings.
When you have finished the target printing, we
recommend performing Print Adjustments from the
settings menu.
U “Optimizing Media Settings (Automatic
Adjustment)” on page 60
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
68
Printable area
The left and right edges of media recognized by the printer varies as shown below according to the Width
Detection settings.
Width Detection On
: The printer automatically detects the left and right edges of the loaded media.
When media edge plates are attached, the area within 5 mm (0.2 inches) of the left and right
edges of the media is recognized as the media edge.
The edges of the media are not detected correctly if the media edge plates are not attached
correctly.
U “Loading media” on page 47
Width Detection Off
: The center of the black rectangle on the label below is the standard position for the right edge
of the media. The left edge of the media is the value set (300 to 1625.6 mm [11.81 to 64.00 in])
in Width Detection - Off in the settings menu, regardless of the width of the media that is
loaded.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
69
The gray area in the illustration below shows the printable area. The arrow indicates the feed direction.
*
When the Width Detection setting is set to Off, the value set at that time (300 to 1625.6 mm [11.81 to 64.00 in]) is
used.
A to D indicates the margins on all four sides. See the following for more details.
Margin
Position
Explanation Available Setting
Range
A Rear
*1
Half of the value set in Margin Between Pages is added as a margin. This can also
be set in the RIP.
0 to 499.5 mm
(0 to 19.67 inches)
B Leading
edge
*1
C Right
edge
*2, *3
The total of the values set for Print Start Position and Side (Right) in the printer's
Printer Settings menu. The default setting for Print Start Position is 0 mm and
Side (Right) is 5 mm.
3 to 1000 mm
(0.12 to 39.37 inches)
D Left edge
*2,
*3
The value set for Side (Left) in the printer's Printer Settings menu. The default
setting is 5 mm.
3 to 25 mm
(0.12 to 0.98 inches)
*1 The set margin and the actual print results may differ depending on the RIP being used. Contact the RIP
manufacturer for more information.
*2 This may be available in the RIP depending on the RIP software being used. Contact the RIP manufacturer for
more information.
*3 Note the following points when setting margins.
❏ Leave margins of 5 mm (0.2 inches) or more when using media edge plates. Narrower margins could result in the printer
printing on the media edge plates.
❏ If the total of the print data width and the left and right margins exceeds the printable area, a portion of the data will not be
printed.
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
70
Note:
If the following points are not observed when Width Detection is set to Off, printing may occur outside the left and right edges
of the media. Ink used outside the edges of the media will stain the inside of the printer.
❏ Ensure that the print data width does not exceed the loaded media width.
❏ When media is loaded to the left of the right side reference position, align the Print Start Position setting with the
position where the media set.
U “General Settings menu” on page 107
SC-R5000 Series/SC-R5000L Series User's Guide
Basic Operations
71
Maintenance
When to Perform Various Maintenance Operations
Components Requiring Regular Cleaning and Cleaning Timing
If you continue to use the printer without cleaning, it could cause clogged nozzles or ink drops to occur.
When to perform Component to be cleaned
When starting work every day A Platen heater and media edge plates
U “Daily Cleaning” on page 76
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
72
When to perform Component to be cleaned
When a cleaning message is displayed on
the control panel screen
(Messages are displayed regularly)
B Around the print head
U “Cleaning Around the Print Head” on page 78
C Flushing pad
U “Cleaning Around the Flushing Pad” on page 83
D Suction cap
U “Cleaning the Suction Cap” on page 82
E Anti-drying caps
U “Cleaning the anti-drying caps” on page 79
You can check the procedure in a video on YouTube.
Epson Video Manuals
When a cleaning message is displayed on
the control panel screen
(Messages are displayed regularly)
F Media cleaner
U “Cleaning the Media Cleaner” on page 84
c
Important:
The printer contains precision instruments. If any lint or dust adheres to the nozzles on the print head, print
quality will decline.
Perform regular cleaning more frequently depending on the environment and media being used.
Locations of Consumables and Replacement Timing
When to perform Component to be replaced
When the plates are deformed or
damaged.
A Media edge plates
U “Replacing the Media Edge Plates” on page 92
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
73
When to perform Component to be replaced
When a replacement message is displayed
on the control panel screen
B Waste ink bottle
U “Disposing of Waste Ink” on page 88
D Wiper unit
U “Replacing the Wiper Unit” on page 90
When an error appears on the control
panel screen indicating ink is expended
C Ink supply units
U “Shaking and Replacing Ink Supply Units” on page 86
Other maintenance
When to perform Operation
When the LED light on the ink unit flashes
blue (once a week)
Shaking the Ink Supply Unit
U “Shaking” on page 86
❏ When checking if nozzles are clogged
❏ When checking which colors are
clogged
❏ Horizontal stripes or tint unevenness
(banding) are appeared.
Print Head Nozzle Check
U “Print Head Nozzle Check” on page 94
When a clog is found after checking for
clogged nozzles
Print Head Cleaning
U “Print Head Cleaning” on page 95
When a message is displayed instructing
you to clean the anti-drying caps
Cleaning the anti-drying caps
U “Cleaning the anti-drying caps” on page 79
When the printer will not be used for an
extended period (and switched off)
Keeping Preparation
U “Long-term Storage (Pre-storage Maintenance)” on page 97
When dirt from rollers adheres to print
outs
Cleaning pressure rollers
U “Cleaning pressure rollers” on page 98
When it is hard to see inside the printer Cleaning the inside surface of the printer cover
U “Cleaning the inside surface of the printer cover” on page 98
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
74
What You’ll Need
Ready the following items before beginning cleaning
and replacement.
When the supplied parts have been completely used,
purchase new consumables.
Prepare genuine ink supply units or maintenance parts
when performing replacements.
U “Options and Consumable Products” on
page 130
If your gloves have worn out, prepare commercially
available nitrile gloves.
Protective eyeglasses (available in the market)
Protects your eyes against ink and cleaning liquid.
Mask (available in the market)
Protects your nose and mouth from ink and cleaning
liquid.
Cleaning kit (supplied with the printer)
For general cleaning.
The following items are in the kit.
A Cleaning fluid (x1)
B Cup (x1)
C Gloves (x16)
D Cleaning sticks (x50)
U “Using Cleaning liquid” on page 77
Metal or plastic (PP or PE) tray (available in the
market)
Use when putting cleaning utensils, removed
consumables, or cleaning fluid moved to the container
supplied with the printer.
Media cleaner brush (supplied with the printer)
Use this when cleaning the media cleaner.
Soft cloth (commercially available)
Use when cleaning inside the printer. We recommend
an item that is not likely to generate lint or static
electricity.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
75
Precautions regarding
maintenance
Note the following points when cleaning and replacing
parts.
Caution:
❏ Store ink supply units, cleaning ink supply
units, cleaning liquid, and waste ink out of the
reach of children.
❏ During maintenance, wear protective clothing,
including protective eyewear, gloves, and a
mask.
If ink, waste ink, or cleaning liquid come into
contact with your skin or enter your eyes or
mouth, take the following actions.
❏ If fluid adheres to your skin, immediately
wash it off using large volumes of soapy
water. Consult a physician if the skin
appears irritated or is discolored.
❏ If fluid enters your eyes, rinse immediately
with water. Failure to observe this
precaution could result in bloodshot eyes or
mild inflammation. If problems persist,
consult with a physician.
❏ If fluid enters your mouth, consult a
physician immediately.
❏ If fluid is swallowed, do not force the person
to vomit, and consult with a physician
immediately. If the person is forced to
vomit, fluid may get caught in the trachea
which can be dangerous.
❏ After replacing the waste ink bottle or using the
cleaning liquid, wash your hands and gargle
thoroughly.
❏ Remove the media from the printer before
proceeding.
❏ Never touch the belts, circuit boards, or any parts
that do not require cleaning. Failure to observe this
precaution could result in malfunction or reduced
print quality.
❏ Use only the supplied cleaning sticks or sticks
contained in a maintenance kit. Other types of
sticks that produce lint will damage the print head.
❏ Always use fresh cleaning sticks. Re-using sticks
can make stains even harder to remove.
❏ Do not touch the tips of the cleaning sticks. Oil from
your hands could damage the print head.
❏ Only use the specified cleaning liquid to clean
around the print head or the suction cap. Using a
liquid other than that specified could cause the
printer to malfunction or print quality to decline.
❏ Touch a metallic object before starting work to
discharge any static electricity.
Performing Regular
Cleaning
Daily Cleaning
When lint, dust, or ink adheres to the platen heater or
the media edge plates, it could cause clogged nozzles or
ink drops to occur.
To maintain optimum printing quality, we recommend
cleaning before starting work every day.
Caution:
❏ The curing heater, heaters, and media edge
plates may be hot; observe all necessary
precautions. Failure to observe the necessary
precautions could result in burns.
❏ Do not put your hand inside the curing heater.
Failure to observe the necessary precautions
could result in burns.
❏ Be careful not to trap your hands or fingers
when opening or closing the printer cover.
Failure to observe this precaution could result
in injury.
c
Important:
When cleaning the platen heater, do not use
cleaning liquid. Failure to observe this precaution
could result in damaged parts.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
76
A
Make sure the printer is turned off and the screen
has turned off, and then unplug the power cable
from the outlet.
Disconnect both of the power cables.
B
Leave the printer for a minute.
C
Open the printer cover.
D
Soak a soft cloth in water, wring it out
thoroughly, and then wipe off any ink, lint, or
dust that has adhered to the platen heater and the
right side of the platen.
Carefully remove lint and dust stuck in the
groove of the platen.
E
Soak a soft cloth in water, wring it out
thoroughly, and then wipe off any lint, or dust
that has adhered to the media edge plates.
c
Important:
When media with glue has been used, wipe
away glue using a diluted neutral detergent. If
you continue printing while glue is stuck to the
rear, it may rub against the print head.
When using media with glue and when ink
adheres
Remove the media edge plates from the printer,
and clean the front and back of the plates.
When stains are removed, be sure to attach the
plates to their original positions.
Removing and attaching the media edge plates
U “Replacing the Media Edge Plates” on
page 92
Using Cleaning liquid
Only use cleaning liquid to clean the parts indicated in
the manual.
Before starting this procedure, be sure to read the
following:
U “Precautions regarding maintenance” on page 76
A
Put the cup supplied with the Cleaning Kit on the
tray, and pour approximately 10 ml (0.33 oz.) of
cleaning liquid into the cup.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
77
B
Dampen the cleaning stick with cleaning fluid.
When doing this, do not allow cleaning liquid to
drip from the cleaning stick.
c
Important:
❏ Do not use cleaning liquid that you have
already used for cleaning to clean the next
time. Using dirty cleaning liquid will
make staining worse.
❏ Used cleaning liquid is industrial waste.
Dispose of them in the same way as for
waste inks.
U “Disposal of used consumables” on
page 93
❏ After using the cleaning liquid, tightly
close the lid of the cleaning liquid and store
it at room temperature out of direct
sunlight and away from high
temperatures or humidity.
Cleaning Around the Print Head
When a message is displayed on the control panel screen
informing you that it is time to clean around the print
head, follow the steps below to clean it.
Before starting this procedure, be sure to read the
following:
U “Precautions regarding maintenance” on page 76
c
Important:
When a message is displayed on the control panel
screen informing you that it is time to clean around
the print head, clean it immediately.
Print quality will decline if you continue to use the
printer.
A
Press Start when a message is displayed on the
control panel screen informing you that it is time
to clean the area around the print head.
The print head moves to the maintenance
position on the left.
B
Make sure there is a notification on the screen
asking you to open the maintenance cover, and
then open the maintenance cover on the left.
C
Check if the area around the print head is dirty.
If the area is dirty as shown in the photo, it needs
to be cleaned. Go to step 4.
If it is not dirty, then proceed to step 8.
D
Dampen the cleaning stick with cleaning fluid.
Use new cleaning sticks and cleaning fluid.
U “Using Cleaning liquid” on page 77
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
78
E
Wipe off any ink, lint, and dust stuck to the sides
(four sides) and the corners of the plate as shown
in the illustration.
c
Important:
Do not touch the gray areas shown in the
following illustration. Doing so may cause a
malfunction to occur.
c
Important:
❏ If the cleaning stick becomes dirty, rinse it
with cleaning fluid as you wipe.
❏ After removing a clot of ink with a
cleaning stick, wipe the cleaning stick
against the edge of the cup to remove the
clot.
F
Wipe off any ink, lint, and dust from the front
and back of the parts that are indicated by
in
the following illustration.
G
Check that it is clean as shown in the photo.
H
Close the left maintenance cover.
I
On the control panel screen, press Done.
Cleaning around the print head is complete.
Cleaning the anti-drying caps
When a message is displayed on the control panel screen
informing you that it is time to clean the anti-drying
caps, follow the steps below to clean them.
Before starting this procedure, be sure to read the
following:
U “Precautions regarding maintenance” on page 76
A
Press Start when a message is displayed on the
control panel screen informing you that it is time
to clean the anti-drying caps.
The print head moves to the maintenance
position on the left.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
79
B
Open the right maintenance cover.
C
Check if the anti-drying caps are dirty.
If the area is dirty as shown in the photo, it needs
to be cleaned. Go to step 4.
If it is not dirty, then proceed to step 11.
D
Dampen the cleaning stick with cleaning fluid.
U “Using Cleaning liquid” on page 77
E
Hold the cleaning stick flat and wipe the top
edges of the cap.
Repeat steps 4 to 7 for the two caps aligned in the
opposite direction.
c
Important:
Do not touch the holes in the caps when
cleaning. The cleaning fluid may get into the
hole, causing the cap to not function correctly.
F
Hold the cleaning stick in a perpendicular
orientation, and wipe the inside of the cap.
While wiping, avoid the area around the hole
inside the cap and move the cleaning stick only in
the direction away from the hole.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
80
When there is lint or dust on the cap
Remove it by using the tip of the cleaning stick.
G
Hold the cleaning stick in a perpendicular
orientation, and wipe the outer area of the cap
that needs to be cleaned.
While wiping, avoid the area around the hole
inside the cap.
H
Rinse the cleaning stick used for cleaning in the
cup containing the cleaning liquid.
After rinsing the stick, use the rim of the cup to
wipe off excess liquid so that it does not drip from
the cleaning stick.
I
Clean the next dirty anti-drying caps.
Repeat steps 5 to 8 to clean the rest of the dirty
anti-drying caps.
Once all of the anti-drying caps are clean,
proceed to step 10.
J
Use a new dry cleaning stick to wipe up all the ink
and cleaning liquid on the edges, the inside, and
the outside of the cap.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
81
Cleaning is complete when you have wiped up all
the ink and cleaning fluid, leaving no residue, as
shown in the illustration below. If any ink or
cleaning fluid is left over, it could clog the
nozzles.
K
Close the right maintenance cover.
L
On the control panel screen, press Complete.
Cleaning the anti-drying caps is complete.
Cleaning the Suction Cap
When a message is displayed on the control panel screen
informing you that it is time to clean the suction cap,
follow the steps below to clean it.
Before starting this procedure, be sure to read the
following:
U “Precautions regarding maintenance” on page 76
A
Press Start when a message is displayed on the
control panel screen informing you that it is time
to clean the suction cap.
The print head moves to the maintenance
position on the left.
B
Open the right maintenance cover.
C
Check if the suction cap is dirty.
If the area is dirty as shown in the photo, it needs
to be cleaned. Go to step 4.
If it is not dirty, then proceed to step 9.
D
Dampen the cleaning stick with cleaning fluid.
Use new cleaning sticks and cleaning fluid.
U “Using Cleaning liquid” on page 77
E
Hold the cleaning stick in a perpendicular
orientation, and wipe the outer areas of all the
caps.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
82
F
Hold the cleaning stick flat and wipe the top
edges of all of the caps.
G
Hold the cleaning stick in a perpendicular
orientation, and wipe the inside of the guide
section.
H
Check that it is clean as shown in the photo.
I
Close the right maintenance cover.
J
On the control panel screen, press Done.
Cleaning the suction cap is complete.
Cleaning Around the Flushing
Pad
When a message is displayed on the control panel screen
informing you that it is time to clean around the flushing
pad, follow the steps below to clean it.
Before starting this procedure, be sure to read the
following:
U “Precautions regarding maintenance” on page 76
A
Press Start when a message is displayed on the
control panel screen informing you that it is time
to clean around the flushing pad.
B
Open the right maintenance cover.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
83
C
Check if the edges of the flushing pad and the
rails on the left and right are dirty.
If the area is dirty as shown in the photo, it needs
to be cleaned. Go to step 4.
If it is not dirty, then proceed to step 9.
D
Dampen the cleaning stick with cleaning fluid.
Use new cleaning sticks and cleaning fluid.
U “Using Cleaning liquid” on page 77
E
Use the tip of the cleaning stick to wipe off any
ink, lint, and dust that has stuck to the parts that
are indicated by
in the following image.
F
Rinse the cleaning stick used for cleaning in the
cup containing the cleaning liquid.
After rinsing the stick, use the rim of the cup to
wipe off excess liquid so that it does not drip from
the cleaning stick.
G
Use the tip of the cleaning stick to wipe off any
ink, lint, and dust that has stuck to the parts that
are indicated by
in the following image.
H
Check that it is clean as shown in the photo.
I
Close the maintenance cover.
J
On the control panel screen, press Done.
Cleaning around the flushing pad is complete.
Cleaning the Media Cleaner
If the media cleaners are dirty, they cannot sufficiently
wipe dirt and dust off the surface of the media, which
may lead to problems such as clogged nozzles.
If the Clean the media cleaner. After cleaning is
complete, press [OK]. message appears on the control
panel's screen, use the supplied media cleaner brush to
clean them.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
84
A
Check the message on the screen, and then make
sure that the media loading lever is flipped
forward.
B
Go to the back of the printer and remove the
Media Cleaner.
While pressing the tabs on both sides, pull it
straight out.
C
Use the supplied media cleaner brush to brush
dirt and dust from the surface in one direction.
The surface of the brush has a brushing direction.
If it becomes dusty again after brushing, try
brushing in the opposite direction.
Note:
You can switch the direction in which to wipe.
D
When you finish cleaning a media cleaner, install
it back into the printer.
Hold the tabs as you insert the media cleaner
until you hear a click.
E
Repeat Steps 2 to 4 to clean all of the media
cleaners.
F
When cleaning is complete, press Done on the
screen.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
85
Shaking and Replacing
Ink Supply Units
Shaking
Timing and frequency of shaking
c
Important:
Due to ink characteristics, the ink supply units of
this printer are prone to sedimentation
(components settling to the bottom of the liquid). If
ink settles, tint unevenness and nozzle clogs occur.
Shake a new ink supply unit before installing it.
After installing it in the ink unit, remove and shake
it periodically.
❏ When replacing
Approx. 10 times in 10 seconds
You do not need to shake the OP, ML, or cleaning
ink supply units.
❏ Once every week
Remove any tray whose LED light is flashing blue,
and then shake the ink supply unit tray. To
maintain print quality, do not continue using them
when they are flashing blue.
Approx. 5 times in 5 seconds
Shaking method
A
Make sure the printer is on, and then pull the ink
supply unit tray that needs to be shaken out of the
ink unit.
Any ink supply unit whose LED light is flashing
blue needs to be shaken.
c
Important:
Place your hand on the bottom of the ink
supply unit tray while removing it. If you use
only one hand, the weight of the ink supply unit
tray may cause it to fall, and be damaged, as
you remove it.
Note:
While the ink supply unit tray is pulled out, check
the ink supply ports of the ink supply units. If ink
has dripped from the port or accumulated at the
bottom as shown in the photo, wipe it off using a
cleaning stick.
Do not touch the ink supply ports while wiping.
B
While the ink supply unit is in the ink tray, as
shown in the illustration below, shake it
thoroughly by tilting it up and down at about a 60
degree angle 5 times in 5 seconds.
You do not need to shake the OP, ML, or cleaning
ink supply units.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
86
c
Important:
❏ Do not forcefully shake or swing ink supply
units or ink supply unit trays holding an
ink supply unit. Ink could leak.
❏ Removed ink supply units may have ink
around the ink supply port, so be careful
not to get any ink on the surrounding area
when removing the ink supply units.
Replacement procedure
c
Important:
Epson recommends the use of genuine Epson ink
supply units. Epson cannot guarantee the quality or
reliability of non-genuine ink. The use of
non-genuine ink may cause damage that is not
covered by Epson's warranties, and under certain
circumstances, may cause erratic printer behavior.
Information about non-genuine ink levels may not
be displayed, and use of non-genuine ink is recorded
for possible use in service support.
SC-R5000 Series
If one of the installed ink supply units is expended,
printing cannot be performed. If ink is expended while
printing, you can continue printing after replacing the
ink supply unit. If you continue to use an ink supply unit
that is running low, you may need to replace the ink
supply unit while printing. If you replace it while
printing, colors may look different depending on how
the ink dries. If you want to avoid issues such as this, we
recommend replacing the ink supply unit before
printing. You can still use the removed ink supply unit
in the future until the ink supply unit is expended.
The following procedure explains how to replace ink
supply units and cleaning ink supply unit.
SC-R5000L Series
When ink is expended, the ink supply automatically
switches to another ink supply unit of the same color.
Since printing continues as it is, replace the ink supply
unit for which ink is expended while there is still enough
ink remaining in the ink supply unit that is currently
operating. If one ink supply unit is operating, you can
replace the other ink supply unit while printing. You
cannot print if the amount of ink remaining in both ink
supply units of the same color is expended.
The following procedure explains how to replace ink
supply units and cleaning ink supply unit.
A
Make sure the printer is on.
B
Pull the ink supply unit tray of the ink supply unit
you want to replace out of the ink unit.
C
Remove the ink supply unit from the ink supply
unit tray.
c
Important:
Removed ink supply units may have ink
around the ink supply port, so be careful not to
get any ink on the surrounding area when
removing the ink supply units.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
87
D
Place the new ink supply unit into the ink supply
unit tray, and then lower the handle.
E
While the ink supply unit is in the ink tray, as
shown in the illustration below, shake it
thoroughly by tilting it up and down at about a 60
degree angle 10 times in 10 seconds.
You do not need to shake the OP, ML, or cleaning
ink supply units.
If you are instructed to shake it after attaching to
the ink unit, shake it thoroughly 5 times in 5
seconds.
F
Match the color on the label on the ink supply
unit with the label on the ink unit, and then fully
insert the ink supply unit tray.
G
Move the lock switch to the left to lock it.
Repeat steps 2 to 7 to replace other ink supply
units.
c
Important:
Place ink supply units in all the ink trays, and
then insert them into the ink unit. Printing is
not possible or a malfunction may occur if, for
even one color, an ink supply unit is not loaded
into an ink tray or an ink tray is not inserted
into the ink unit.
Disposing of ink supply units U “Disposal of
used consumables” on page 93
Disposing of Waste Ink
Preparing and Replacement
Timing
When the message" The waste ink bottle is nearing
the end of its service life. Prepare a new one. You can
continue printing until replacement is required." is
displayed
Prepare a new Waste Ink Bottle as soon as possible.
When you want to replace the waste ink bottle specified
in the message at this stage due to night operations and
so on, select Replace Waste Ink Bottle from the Settings
menu, and then replace the bottle. If you perform the
replacement without selecting Replace Waste Ink
Bottle, the waste ink counter will not operate correctly.
Maintenance menu U “Maintenance menu” on
page 120
Waste ink counter U “Waste Ink Counter” on
page 89
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
88
c
Important:
During printing or while the printer is running the
operations shown below, do not remove the waste
ink bottle unless instructed to do so by the on-screen
instructions. Failure to observe this precaution
could cause ink to leak.
❏ Print Head Cleaning
❏ Keeping Preparation
"Waste Ink Bottle is at the end of its service life." is
displayed
Replace the waste ink bottle indicated in the message
with a new one immediately.
Replacement procedure U “Replacing the Waste Ink
Bottle” on page 89
Waste Ink Counter
The printer uses the waste ink counter to track waste ink
and displays the following message when the counter
reaches the warning level. If you replace the waste ink
bottle according to the message Waste Ink Bottle is at
the end of its service life., the counter is cleared
automatically.
If you need to replace the waste ink bottle before the
message is displayed, select Replace Waste Ink Bottle
from the setup menu.
Maintenance menu U “Maintenance menu” on
page 120
c
Important:
If you replace the waste ink bottle before being
prompted by a message, always clear the waste ink
counter. Otherwise, the replacement interval for the
Waste Ink Bottle will no longer be notified correctly
from the next message.
Replacing the Waste Ink Bottle
Follow the procedure below to replace the parts.
Before starting this procedure, be sure to read the
following:
U “Precautions regarding maintenance” on page 76
A
Check the labels for the waste ink bottle indicated
in the message, and then remove it from the waste
ink bottle holder.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
89
B
Insert the waste ink tube into the mouth of the
new waste ink bottle and place it in the waste ink
bottle holder.
Tightly seal the lid on the used Waste Ink Bottle.
c
Important:
You will need the lid for the Waste Ink Bottle
when disposing of waste ink. Keep the lid in a
safe place; do not throw it out.
C
Press OK.
D
Check again to confirm that the new waste ink
bottle is placed correctly, and then press
Complete to reset the waste ink counter.
c
Important:
Be sure to confirm that the waste ink tube is
inserted in the mouth of the waste ink bottle.
Ink will spill onto the surrounding area if the
tube is not inserted in the bottle.
Leave the waste ink in the Waste Ink Bottle for disposal;
do not transfer it to another container.
Note:
Note the following points when transferring waste ink
from the Waste Ink Bottle to another container.
❏ Use a container made of PE (polyethylene) when
transferring the waste ink.
❏ Attach the spout included with the printer to the rim
of the Waste Ink Bottle and transfer the waste ink.
❏ Pour the waste ink carefully. Pouring the waste ink
quickly may cause it to spill and splatter.
❏ Securely close the lid of the container to which you
transferred the waste ink and store it in a location
that is not exposed to open flames.
❏ Mixing waste ink from color ink and from OP is not
toxic. However, if they are mixed they will solidify
and sedimentation will occur.
Disposing of used waste ink and waste ink bottles U
“Disposal of used consumables” on page 93
Replacing the Wiper Unit
Preparing and Replacement
Timing
The Wiper Unit is nearing the end of its service life. is
displayed
Prepare a new wiper unit as soon as possible.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
90
When you want to replace the parts at this stage due to
night operations and so on, select Replace Wiper Unit
from the setup menu, and then replace the parts. If you
perform the replacement without selecting Replace
Wiper Unit, the maintenance parts counter will not
operate correctly.
Maintenance menu U “Maintenance menu” on
page 120
c
Important:
Maintenance Counter
The printer tracks amounts consumed using the
maintenance counter and displays a message when
the counter reaches the warning level.
If you replace the wiper unit according to the
message Wiper Unit is at the end of its service life.,
the counter is cleared automatically.
If you need to replace the parts before the message is
displayed, select Replace Wiper Unit from the
setup menu.
Maintenance menu U “Maintenance menu” on
page 120
Wiper Unit is at the end of its service life. is displayed
Replace the wiper unit. Printing cannot be performed if
the parts are not replaced.
Make sure you use the wiper unit for this printer.
U “Options and Consumable Products” on
page 130
Before starting this procedure, be sure to read the
following:
U “Precautions regarding maintenance” on page 76
Replacing the Wiper Unit
A
When the message is displayed, press the Z
button.
B
Open the right maintenance cover.
C
Hold the tabs on the front and back of the wiper
unit, and lift the wiper unit straight up to remove
it.
D
To avoid soiling your surroundings with ink,
wrap the used wiper unit in the packaging
supplied with the new wiper unit.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
91
E
Insert the new wiper unit.
F
Close the maintenance cover.
G
Check the on-screen message, and then press
Yes.
The maintenance counter is cleared.
Disposing of used wiper units U “Disposal of used
consumables” on page 93
Replacing the Media Edge
Plates
If the media edge plates supplied with the printer
become deformed or damaged, be sure to replace them
with new ones.
Media edge plates available for this printer
U “Options and Consumable Products” on
page 130
c
Important:
If you continue to use the printer with a deformed or
damaged media edge plate, the print head could be
damaged.
A
Remove media, and turn off the printer. Check
that the screen display has turned off, and then
unplug the power cable from the outlet.
U “Removing the Take-up Roll” on page 66
Disconnect both of the power cables.
B
Unplug the printer and wait for a minute before
opening the left maintenance cover and the
printer cover.
C
While holding the tabs of the media edge plate on
both sides, move the plate to the left edge of the
platen to remove it.
When replacing the right media edge plate,
remove the left side first, and then remove the
right.
c
Important:
Be sure to remove the media edge plate from
the left edge of the platen. Removing the plate
from the right may cause a malfunction.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
92
D
Insert a new media edge plate into the left edge of
the platen.
c
Important:
You cannot insert the media edge plates from
the right.
Align the platen rail with the u holes for the
media edge plates and insert as shown below.
E
Check that two hooked sections at the rear of the
media edge plate are securely applied as shown
below and that they are attached with no gap
between the platen and media edge plate.
c
Important:
If hooked sections are not positioned correctly,
return to Step 3 to attach them again.
Otherwise, the head may be damaged.
F
While holding the tabs of each media edge plate
on both sides, move both the plates to the left and
right edges of the platen respectively.
Releasing the tab fixes the media edge plate.
G
Close the left maintenance cover and printer
cover.
Disposal of used
consumables
The following used parts with adhered ink are classified
as industrial waste.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
93
❏ Cleaning stick
❏ Clean-room wiper
❏ Cleaning liquid
❏ Waste ink
❏ Waste Ink Bottle
❏ Wiper Unit
❏ Media after printing
❏ Empty ink supply unit
Dispose of items according to local laws and regulations.
For example, contract a industrial waste disposal
company for disposal. In such cases, submit the “Safety
data sheet” to the industrial waste disposal company.
You can download it at your local Epson Web site.
Print Head Nozzle Check
We recommend that you check the print head nozzles
for clogs each time before you print to ensure quality
results.
Types of Nozzle Checks
There are the following two ways to check the print head
for clogged nozzles.
On-Demand Nozzle Pattern
If you want to check the condition of the nozzles before
printing, or if you see stripes or unevenness in the print
results, you can print out a check pattern and visually
check it to see the condition of the nozzles.
See the following for details.
U “How to Print a Nozzle Check Pattern” on
page 94
Depending on the width of the loaded media, you can
save media by printing additional test patterns in the
space beside an existing pattern:
❏ If the width is 51 to 64 inches, you can print up to
three patterns (one on the left, one in the center, and
one on the right).
❏ If the width is equal to or greater than 34 inches but
less than 51 inches, you can print up to two patterns
(one on the left and one on the right).
❏ If the width of the media is less than 34 inches, you
cannot print side by side.
Nozzle Check between Pages
When printing for the set number of pages
*
is complete,
the next page is printed across the printed check pattern.
When all printing is complete, you can visually inspect
the pattern to determine whether there may be faint or
missing colors in the preceding or following printout.
U “General Settings menu” on page 107
* Print jobs that do not include multiple pages are
counted as one page.
How to Print a Nozzle Check
Pattern
A
Check that the printer is ready to print, and then
press
(Menu) - Maintenance - Print Head
Nozzle Check.
B
Select the desired print position, and then press
Start.
The check pattern is printed and cured.
C
Check the check pattern. Cut the media as
necessary.
Example of clean nozzles
If there are no gaps in the check pattern, press
[
].
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
94
Example of clogged nozzles
If there are gaps in the nozzle check pattern, press
[
], and then perform Print Head Cleaning.
U “Print Head Cleaning” on page 95
Print Head Cleaning
Types of Cleaning
The following three types of Print Head Cleaning are
available.
Perform Print Head Cleaning as necessary
If there are gaps in the nozzle check pattern, or if there
are streaks in the print results, the colors are wrong, or
there are ink drops, perform Print Head Cleaning.
When Print Head Cleaning is complete, print the nozzle
check pattern again to check the condition of the
nozzles.
See the following for details on how to perform Print
Head Cleaning.
U “Performing Print Head Cleaning” on page 96
Perform Print Head Cleaning periodically
This printer comes with a built-in automatic
maintenance function that automatically performs
Print Head Cleaning regularly. This is known as
Periodic Cleaning.
Periodic Cleaning is performed every time the printing
time reaches 180 minutes, based on the manufacturer's
default settings. However, you can change the cleaning
interval within a range of 30 to 330 minutes, depending
on usage conditions, as shown below.
❏ When you want to perform Periodic Cleaning
frequently, such as when using media that produces
a lot of lint, change the settings so that the cleaning
interval is shorter.
❏ Colors may look different if Periodic Cleaning is
performed during printing. If you want to extend
the interval to the maximum so that cleaning does
not occur during printing, change it to
330minutes.
Periodic Cleaning can also be turned Off. However, if
this is set to Off, there is a risk that the ink may harden
inside the nozzles, and the print head could be damaged.
If the print head is damaged, a repair fee will be charged,
even during the warranty period.
Periodic Cleaning is set for each registered media
number in Media Management. Therefore, take note of
this when downloading a new EMX file and registering
the media settings to the printer.
See Periodic Cleaning in the following section for
details on how to change the settings.
U “Media Management items” on page 116
Automatically monitor nozzle status and perform
Print Head Cleaning (only when Periodic Cleaning is
Off)
This printer automatically monitors the status of the
print head nozzles. If nozzle clogging is detected during
automatic monitoring and Periodic Cleaning is set to
Off, Print Head Cleaning is automatically performed
after a certain period.
However, colors may look different if Print Head
Cleaning is performed during printing. To avoid this,
you can change the settings in the printer's settings
menu to continue printing without performing Print
Head Cleaning after detecting clogged nozzles. In this
situation, there is a risk that the ink may harden inside
the nozzles, and the print head could be damaged. If the
print head is damaged, a repair fee will be charged, even
during the warranty period.
See Actions after Nozzle Clog Detection in the
following section for details.
U “General Settings menu” on page 107
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
95
Performing Print Head Cleaning
Cleaning levels and order of
execution
There are three levels of cleaning available: Cleaning
(Light), Cleaning (Medium), and Cleaning (Heavy).
Perform Cleaning (Light) first.
If you print a nozzle check pattern (Standard) after
cleaning and the nozzles are still clogged, perform
Cleaning (Medium).
Print the Standard nozzle check pattern again; if the
nozzles are still clogged, perform Cleaning (Heavy).
Procedure
A
Check that the printer is ready to print, and then
press
(Menu) - Maintenance - Print Head
Cleaning.
B
Select the cleaning level.
First, select Cleaning (Light), and then proceed
to step 5.
Next, select Cleaning (Medium).
And finally, select Cleaning (Heavy).
C
Select the row of nozzles you want to clean.
All Nozzles
Select this option if all patterns in the printed
nozzle check results (Standard) contain faint or
missing segments. After making your selections,
proceed to Step 5.
Select Nozzles
Select this if there are faint or missing segments
in only some of the numbered patterns (nozzle
arrays) in the nozzle check pattern (Standard).
You can select multiple nozzle arrays.
D
Select the row of nozzles you want to clean, and
then press OK.
E
Cleaning starts.
A confirmation message is displayed when
cleaning is complete.
F
Press Yes to print a nozzle check pattern and
check for clogged nozzles.
Select Center or Left in Print Position to print in
a side margin where a nozzle check pattern has
already been printed. Available items change
depending on the width of the loaded media.
Press No to close the settings menu.
If nozzles are still clogged even after
performing Cleaning (Heavy)
The areas around the print head may be soiled.
Check the following, and then perform regular cleaning.
U “Performing Regular Cleaning” on page 76
Clogged nozzles may not be cleared when you check
using a nozzle check pattern (Standard) even after
performing regular cleaning.
This printer has a built-in "clogged nozzle
compensation function" that prints using other nozzles
to compensate for ink that is not ejected due to clogged
nozzles. So even if the nozzles are clogged, it may not
have much effect on the print results.
You can check the print condition of the compensation
function by using the nozzle check pattern (Details).
Example when compensation function is enabled
If there is no unevenness or banding in the nozzle check
pattern, you can use it as it is.
Example when compensation function is not enough
When there is a large number of clogged nozzles, the
nozzle check pattern may contain unevenness or
banding.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
96
Contact your dealer or Epson Support for assistance.
Long-term Storage
(Pre-storage
Maintenance)
Pre-storage Maintenance
Timing
Always perform pre-storage maintenance if the printer
will not be used (and will be turned off) for more than
two weeks.
If you do not print for a long time and do not perform
pre-storage maintenance, turn the printer on at least
once a week.
c
Important:
If you do not perform Pre-storage Maintenance, a
print head nozzle could become permanently
clogged.
For pre-storage maintenance, use the number of the
cleaning ink supply units (sold separately) shown for
each model in the following table.
SC-R5000 Series: x7
SC-R5000L Series: x14
Performing Pre-storage
Maintenance
c
Important:
If the amount of remaining ink or cleaning fluid is
insufficient, the function may not run. If there is an
insufficient amount of ink remaining, have new ink
supply units on hand as a precaution.
A
Check that the printer is ready to print, and then
press
(Menu) - Maintenance - Keeping
Preparation.
B
Press Start.
C
Next, follow the on-screen instructions to
replace the ink supply unit.
Before storing them, clean off any ink stuck to the
ink supply ports of the ink supply units that you
removed.
You do not need to clean the ink supply unit for
OP.
Cleaning method
Lightly touch the corner of a cleaning stick from
the supplied Cleaning Kit to the hole of the ink
supply port to adsorb the ink, as shown in the
illustration below. You do not need to wipe off
the ink.
Use a new cleaning stick for each color to avoid
mixing the colors. Do not forcefully press or
move the cleaning stick.
Observe the following cautions when storing the printer
and ink supply units that were removed during use.
U “Notes when not using the printer” on page 27
U “Notes on handling the ink supply units” on
page 27
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
97
Restarting use of the printer
c
Important:
When restarting use of the printer, charge the
printer with ink. When charging with removed ink
supply units, have new ink supply units on hand as a
precaution.
Switch on the power and follow the on-screen
instructions.
When printing for the first time after restarting,
perform a Print Head Nozzle Check and check that
there are no clogged nozzles.
U “How to Print a Nozzle Check Pattern” on
page 94
Cleaning the inside
surface of the printer
cover
Ink mist causes the inside of the printer cover to become
dirty. If you continue to use the printer while this is
dirty, you cannot see inside the printer.
If it is dirty, follow the steps below to clean.
A
Make sure the printer is turned off and the screen
has turned off, and then unplug the power cable
from the outlet.
Disconnect both of the power cables.
B
Leave the printer for a minute.
C
Open the printer cover.
D
Wipe off lint and dust that has adhered to the
inside of the printer cover using a soft cloth that
has been soaked in water and thoroughly wrung
out.
For anything that cannot be removed with a
damp cloth, dip a cloth in neutral detergent,
squeeze it out, and then wipe the stubborn stain.
Cleaning pressure rollers
If you keep using the pressure rollers when they are
soiled with ink mist, the print outs will be soiled.
If the rollers are dirty, follow the steps below to clean
them.
A
Make sure the printer is turned off and the screen
has turned off, and then unplug the power cable
from the outlet.
Disconnect both of the power cables.
B
Leave the printer for a minute.
C
Open the printer cover.
D
Raise the media loading lever.
E
Wrap a soft cloth that has been soaked in water
and squeezed well around the tip of your finger as
shown in the illustration.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
98
F
Use the cloth to wipe the sides of the pressure
rollers that have become soiled.
SC-R5000 Series/SC-R5000L Series User's Guide
Maintenance
99
Control Panel Menu
Menu List
The following items and parameters can be set and executed in the Menu. See the reference pages for more details on
each item.
General Settings
For more information on these items, see U “General Settings menu” on page 107
Item Parameter
Basic Settings
LCD Brightness 1 to 9
Sounds
Button Press 0, 1, 2, 3
Alert 0, 1, 2, 3
Optional Alert
Volume 0, 1, 2, 3
Repeat Off, Until Stopped
Completion Notice 0, 1, 2, 3
Warning Notice
Volume 0, 1, 2, 3
Repeat Off, Until Stopped
Error Tone
Volume 0, 1, 2, 3
Repeat Off, Until Stopped
Sound Type Pattern1, Pattern2, Pattern3
Sleep Timer 1 to 240
Date/Time Settings
Date/Time
Time Difference -12:45 to +13:45
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
100
Item Parameter
Language Japanese, English, French, Italian, German, Portuguese, Spanish,
Dutch, Russian, Korean, Traditional Chinese, Simplified Chinese
Screen Customization
Background Color Gray, Black, White
Display Information While Printing
Progress Section Overall, Preparation and Action
Keyboard QWERTY, AZERTY, QWERTZ
Unit Settings
Length Unit m, ft/in
Temperature ˚C, ˚F
Printer Settings
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
101
Item Parameter
Margins
Side Margin(Right) 3 to 25 mm (0.12 to 0.98 inches)
Side Margin(Left) 3 to 25 mm (0.12 to 0.98 inches)
Margin Between Pages 0 to 999 mm (0.00 to 39.33 inches)
Width Adjustment -10.0 to 10.0 mm (-0.394 to 0.394 inches)
Print Start Position 0 to 1000 mm (0.00 to 39.37 inches)
Job Connection On, Off
Media Detection
Width Detection On, Off
Media Width 300 to 1625.6 mm (11.81 to 64.00 inches)
End Detection On, Off
Detect Paper Skew On, Off
Nozzle Check between Pages
Nozzle Check between Pages On, Off
Print Page 1 to 9999 pages
Actions after Nozzle Clog Detection Resume printing after cleaning, Stop printing after cleaning,
Continue printing without cleaning
Information Printing at Media Cut
Paper Remaining Information On, Off
Print Position Right, Center
Heater Off Timer 0 to 30 minutes
Inside Light Auto, Manual
Optional Alert
Print Length Alert
On
Print Length 0.01 to 999.99 m
Off
Restore Default Settings Network Settings, Clear All Data and Settings
Network Settings
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
102
Item Parameter
Network Status Wired LAN Status, Print Status Sheet
Advanced
Device Name
TCP/IP Auto, Manual
Proxy Server Do Not Use, Use
IPv6 Address Enable, Disable
Link Speed & Duplex Auto, 100BASE-TX Auto, 10BASE-T Half Duplex, 10BASE-T Full
Duplex, 100BASE-TX Half Duplex, 100BASE-TX Full Duplex
Redirect HTTP to HTTPS Enable, Disable
Disable IPsec/IP Filtering
Disable IEEE802.1X
Media Settings
For more information on these items, see U “Media Settings menu” on page 114
Item Parameter
Current Settings
Media 01 XXXXXXXXXX to 50 XXXXXXXXXX
Media Type
Media Width
Pass Mode
Advanced Settings
Print Adjustments
Automatic Adjustment
Manual Adjustment
Media Feed Adjustment Manual (Standard), Manual (Measurement)
Print Head Alignment
Media Management
01 XXXXXXXXXX to 50 XXXXXXXXXX
Change Name
Media Type Adhesive Vinyl, Banner, Non-woven Wallpaper, Film, Textile,
Paper/Other
Pass Mode 1 pass, 4 pass, 5 pass, 6 pass, 9 pass, 14 pass, 20 pass, 26 pass, 35
pass
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
103
Item Parameter
Advanced Settings
Heater Temperature Settings
1 pass
Pre-heater
Pre-heater On, Off
Temperature 30 to 55˚C (86 to 131˚F)
Platen Heater
Platen Heater On, Off
Temperature 30 to 50˚C (86 to 122˚F)
Curing heater
Curing heater On, Off
Temperature 40 to 110˚C (104 to 230˚F)
4 pass
This has the same settings as 1 pass.
5 pass
6 pass
9 pass
14 pass
20 pass
26 pass
35 pass
Curing Pre-Heater Temperature 0%, 20%, 40%, 60%, 80%, 100%
Drying Action Auto, Follow Drying Time Setting
Drying Time 0 to 1200 seconds
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
104
Item Parameter
Media Back Feed after Curing Half Way, Complete, Off
Heater Warm Up Additional Time 0 to 10 minutes
Print Head Warm Up On, Off
Platen Gap 1.7, 2.0, 2.5
Feeding Tension Lv1 to Lv4
Paper Suction Lv0 to Lv10
Media Feed Speed Limitation On, Off
Pressure Roller Load Weak, Medium, Strong
Skew Reduction On, Off
Roll Winding Direction Printable Side Out, Printable Side In
Stick Prevention On, Off
Skip Wrinkled Media Off, On, 10 to 1000 mm
Periodic Cleaning On, 30 to 330 minutes, Off
Print Quality Adjustment Temperature 40 to 110 ˚C (104 to 230 ˚F)
Remaining Amount Management
Remaining Amount Management On, Off
Remaining Amount 1.0 to 999.9 m (3.3 to 3280.5 feet)
Remaining Alert 1.0 to 15.0 m (3.3 to 49.2 ft)
Maintenance
For more information on these items, see U “Maintenance menu” on page 120
Item Parameter
Print Head Nozzle Check
Print Position Right, Center, Left
Nozzle Check Pattern Standard, Details
Print Head Cleaning
Cleaning(Light) All Nozzles
Cleaning(Medium) Select Nozzles, All Nozzles
Cleaning(Heavy)
Cleaning the Maintenance Parts Anti-Drying Caps, Around the Head, Suction Cap, Flushing Pad,
Media Cleaner
Replace Waste Ink Bottle
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
105
Item Parameter
Replace Wiper Unit
Keeping Preparation Start
Supply Status
Details on menu U “Supply Status menu” on page 121
Replacement Part Information
Details on menu U “Replacement Part Information menu” on page 121
Printer Status/Print
Details on menu U “Printer Status/Print menu” on page 122
Item Parameter
Firmware Version
Printer Name
Fatal Error Log
Operation Report Total Print Area, Total Media Feed Length, Total Carriage Pass
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
106
Details of the Menu
General Settings menu
* indicates default settings.
Item Parameter Explanation
Basic Settings
LCD Brightness
1 to 9 (9
*
)
Adjusts the brightness of the control panel display.
Sounds
Button Press 0 Sets the volume of the sounds when the power button and control panel
screen are operated.
1
*
2
3
Alert 0 Sets the volume of the sounds when hardware, such as the covers and
media loading lever, are operated.
1
2
*
3
Optional Alert
Volume 0 Sets the volume and the repetition of sounds when the Print Length Alert
is generated.
1
2
*
3
Repeat
Off
*
Until Stopped
Completion Notice 0 Sets the volume of the sounds when print jobs or maintenance operations
are finished.
1
2
3
*
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
107
Item Parameter Explanation
Warning Notice
Volume 0 Sets the volume and the repetitions of sounds when it is time to replace
consumables.
1
2
*
3
Repeat
Off
*
Until Stopped
Error Tone
Volume 0 Sets the volume and the repetitions of sounds when an error occurs and
printing cannot continue.
1
2
3
*
Repeat Off
Until Stopped
*
Sound Type Pattern1 Sets the type of sounds. Sounds that are easy to hear in the printer's
operating environment can be set.
Pattern2
Pattern3
*
Sleep Timer
1 to 240 (15
*
)
Set how long before the printer enters sleep mode when no print jobs are
received and no errors are detected. In sleep mode, heaters turn off, the
control panel turns off, and the internal motors and other components
consume less power.
To reactivate the control panel display, press any button in the control
panel except P. The control panel display will however turn off again if no
operations are performed for another 30 seconds under these conditions.
The printer and heaters are only fully reactivated when a print job is
received, the media loading lever is used, or another operation involving
printer hardware is performed.
Date/Time Settings
Date/Time Set the printer’s built-in clock. The time set here is displayed on the Home
screen. It is also used for job logs and the printer's status as shown in Epson
Edge Dashboard.
Time Difference -12:45 to +13:45 Set the time difference with coordinated universal time (UTC) in 15 minute
increments. In network environments with a time difference, set this as
necessary when administrating the printer.
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
108
Item Parameter Explanation
Language Japanese Select the language used in the control panel display.
English
*
French
Italian
German
Portuguese
Spanish
Dutch
Russian
Korean
Traditional Chinese
Simplified Chinese
Screen Customization
Background Color Gray Select the color scheme used in the control panel display. You can set a
color scheme that is easy to see in the environment in which the printer is
installed.
Black
*
White
Display Information While Printing
Progress Section
Overall
*
Sets the progress section of the progress bar displayed during printing in
the status display area on the home screen.
Select Overall to display the overall progress from print preparation to
print completion.
Select Preparation and Action to display the following progress statuses.
❏ From print preparation to print start (pre-heating the heater, and so
on)
❏ From print start to print completion
Preparation and
Action
Keyboard
QWERTY
*
Select the keyboard layout for the text input screen that appears, such as
when inputting names to register for media settings.
AZERTY
QWERTZ
Unit Settings
Length Unit
m
*
Choose the units of length used in the control panel display and when
printing test patterns.
ft/in
Temperature
˚C
*
Choose the temperature units used in the control panel display.
˚F
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
109
Item Parameter Explanation
Printer Settings
Margins
Side Margin(Right)
3 to 25 mm (5
*
)
(0.12 to 0.98 inches
[0.20*])
Choose the width of the right margin when media is loaded in the printer.
See the following for more information.
U “Printable area” on page 69
Side Margin(Left)
3 to 25 mm (5
*
)
(0.12 to 0.98 inches
[0.20*])
Choose the width of the left margin when media is loaded in the printer.
See the following for more information.
U “Printable area” on page 69
Margin Between Pa-
ges
0 to 999 mm (10
*
)
(0.00 to 39.33 inches
[0.39*])
Sets the margin between printed pages. For single-page print jobs, this is
the margin placed between jobs.
Width Adjustment
-10 to +10 mm (0
*
)
(-0.394 to 0.394
inches [0.00*])
You can adjust a margin between pages. Even after making adjustments,
the size of the margin may change, depending on the media and usage
environment.
The margin increases when the number is moved in the + direction, and
decreases when the number is moved in the - direction.
U “Printable area” on page 69
Print Start Position
0 to 1000 mm (0
*
)
(0.00 to 39.37 inches
[0.00*])
Adjust this parameter if you want to print from the near center of the
media or if you want to shift the printed area left from the Side Margin
(Right) setting. The area from the right edge of the media, is left blank
using the width set in Print Start Position If a value is selected for Side
(Right), an additional area corresponding to the width selected for Side
(Right) will be left blank. See the following for more information.
U “Printable area” on page 69
Job Connection
On
*
When this is set to On, the next job starts printing without performing
operations, such as feeding media through the curing heater or rewinding
the media after curing, between continuous print jobs. There are no
operations between jobs so printing time is that much shorter.
Continuous print jobs are a series of jobs in which the print job data is sent
from the computer to the printer as soon as the previous print job data has
been sent from the computer and received by the printer. If the pass mode
is different between the previous print job and the next print job, the jobs
are not connected.
Off
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
110
Item Parameter Explanation
Media Detection
Width Detection
On
*
Select whether the media width is detected (On) or not (Off). Try setting
Off when printing if media width errors are displayed even though the
media is correctly loaded. However, we recommend setting this to On
when using the printer. Changed settings are reflected when the media is
reloaded.
Off
Media Width 300 to 1625.6 mm
(300
*
)
(11.81 to 64.00
inches [11.81*])
When Width Detection is Off, the value of the media width must be set
correctly according to the width of the media loaded in this setting.
If the correct media width is not set, the printer may print beyond the
edges of the media. Ink used outside the edges of the media will stain the
inside of the printer.
End Detection
On
*
Select whether or not (On/Off) the end of the media is detected. Try
setting Off when printing if media out errors are displayed even though
the media is correctly loaded. We recommend this normally be set to On
when using the printer.
Off
Detect Paper Skew On
Select whether the printer will stop printing and display an error (On) or
whether the printer will continue printing (Off) when skewed media is
detected.
We recommend setting this to On when printing on media that is 0.5 mm
(0.02 inches) or thicker without using media edge plates.
Off
*
Nozzle Check between Pages
Nozzle Check be-
tween Pages
On
When On is set, a nozzle check pattern is printed after printing the number
of pages set in Print Page. When printing is complete, you can visually
inspect the check pattern to determine whether there are any stripes or
unevenness in the preceding or following printout.
Off
*
Print Page
1 to 9999 pages (1
*
)
Actions after Nozzle
Clog Detection
Resume printing
after cleaning
*
This printer automatically monitors the status of the print head nozzles.
This setting determines the action taken when nozzle clogging is detected
during automatic monitoring when Periodic Cleaning is set to Off in the
Media Settings menu.
Colors may look different if Print Head Cleaning is performed during
printing. If you want to avoid this, set it to Stop printing after cleaning to
determine whether to continue or stop printing, or set it to Continue
printing without cleaning.
However, if this is set to Continue printing without cleaning, there is a
risk that the ink may harden inside the nozzles, and the print head could be
damaged. If the print head is damaged, a repair fee will be charged, even
during the warranty period.
Stop printing after
cleaning
Continue printing
without cleaning
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
111
Item Parameter Explanation
Information Printing at Media Cut
Paper Remaining In-
formation
On
When this is set to On, the following information is printed when you press
on the control panel screen to feed the media to the cutting position.
When Remaining Amount Management is set to On, the remaining
length of the media is also printed. You can print the length of the
unprinted media on the media that you will remove, and then the next
time you load this media, you can enter the printed length in the
Remaining Amount Management setting for accurate management of
the amount of media remaining.
❏ Model name: Model of the printer
❏ Serial number: Serial number of the printer
❏ Date and time: Date and time of printing
❏ Bank number: Registered media number selected when printing
❏ Media type: Media Type of the registered media selected when
printing
❏ Media width: Automatically detected value of media width
Off
*
Print Position
Right
*
Set the position to print the Paper Remaining Information.
If you are going to cut the left and right corners of the media when
preparing it for the next loaded media, set this to Center.
Center
Heater Off Timer
0 to 30 (0
*
)
You can set how long the printer should continue to pre-heat when no
print jobs have been received before canceling pre-heat and turning off all
of the heaters. Depending on the media, if the transition time is too long,
the heat may cause damage such as deformation. Check the status of the
media to make the appropriate settings.
Each heater starts heating when a print job is received; however, if you
want to pre-heat them in advance, press Preheat Start on the Home
screen.
Inside Light
Auto
*
Select whether to turn on/off the light inside the printer cover
automatically (Auto) or whether to use the control panel operations as
necessary (Manual).
In Auto, the light turns on automatically when printing and so on, and
turns off when the operation is complete.
In Manual, you need to press
on the control panel screen to turn the
light on/off.
When you press
during an operation that does not allow the light to
turn on, the light turns on as soon as possible.
Manual
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
112
Item Parameter Explanation
Optional Alert
Print Length Alert
When you set this to On and specify a Print Length, you will receive a
notification message and an alert sound when printing reaches the
specified length. The Print Length measures the total length of media fed
after printing starts. (Including blank spaces between jobs and between
pages)
The Print Length measurement is reset when any of the following actions
are performed.
❏ Moving the media loading lever to release the media
❏ Pressing
(feed media to cutting position) on the control panel
screen to feed the media
❏ Changing the Print Length setting
❏ Turning off the printer
You can change the notification sound from Basic Settings - Optional
Alert in the General Settings menu.
On
Print Length 0.01 to 999.9 m
Off
*
Restore Default Set-
tings
Network Settings
Executing Network Settings restores all the items for Advanced in the
network settings menu to their default setting values.
Executing Clear All Data and Settings restores all settings to their default
setting values.
Clear All Data and
Settings
Network Settings
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
113
Item Parameter Explanation
Network Status Wired LAN Status You can check batches of a variety of information in network settings that
are set in Advanced.
When Print Status Sheet is selected, a list is printed.
Print Status Sheet
Advanced
Device Name Do a variety of network settings.
TCP/IP Auto
Manual
Proxy Server Do Not Use
Use
IPv6 Address
Enable
*
Disable
Link Speed & Duplex
Auto
*
100BASE-TX Auto
10BASE-T Half
Duplex
10BASE-T Full
Duplex
100BASE-TX Half
Duplex
100BASE-TX Full
Duplex
Redirect HTTP to
HTTPS
Enable
*
Disable
Disable IPsec/IP Filtering Use the pe-installed software Web Config to enable this setting.
You can only disable the setting from here.
See the following for detailed information on starting Web Config.
U “Using Web Config” on page 44
Disable IEEE802.1X
Media Settings menu
* indicates default settings.
Item Parameter Explanation
Current Settings
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
114
Item Parameter Explanation
Media 01 XXXXXXXXXX to
50 XXXXXXXXXX
Choose the media settings to use. The registered name appears in
XXXXXXXXXX.
Media Type Displays the currently selected Media Type. This cannot be changed.
Media Width
Set the Media Detection items.
Pass Mode Displays the currently selected Pass Mode. This can be changed.
Advanced Settings
You can change the Advanced Settings for the registered media selected
in Media.
See the following table for details on the setting content.
U “Media Management items” on page 116
Print Adjustments
Automatic Adjustment
Perform Automatic Adjustment in the following cases.
❏ When media settings for EMX files are registered to the printer
❏ When changing Advanced Settings after saving media settings
❏ When the media type is the same but the width is different
If an error occurs when you perform Automatic Adjustment, or if you
notice banding or graininess in the print results, perform Manual
Adjustment.
See the following for more information.
U “Optimizing Media Settings (Automatic Adjustment)” on page 60
Manual Adjustment
Media Feed Adjust-
ment
Manual (Standard)
Manual
(Measurement)
Print Head Alignment
Media Management
01 XXXXXXXXXX to 50 XXXXXXXXXX U “Media Management items” on page 116
Remaining Amount Management
Remaining Amount
Management
On
When On is selected, you can set Remaining Amount and Remaining
Alert. Setting each item to manage the remaining amount makes it easier
to know when it is time to replace the media.
When this is set to On, once you have loaded the media and selected the
registered media settings number, you will be prompted to enter the
media length (Remaining Amount).
Off
*
Remaining Amount 1.0 to 999.9 m
(50.0 m
*
)
(3.3 to 3280.5 feet
[164.0*])
Set the total length of the loaded media. You can set in 0.1 m increments.
The amount of media remaining is estimated based on the length you set
here and the length of the printout, and is displayed on the Home screen.
Remaining Alert
1.0 to 15.0 m (5 m
*
)
(3.3 to 49.2 feet
[16.4*])
Set a value at which point a warning message is displayed to inform you
that the remaining amount of media is too low. You can set in 1 m
increments. Depending on settings such as Media Back Feed after
Curing, a media end error may occur when the remaining amount of
media is below approximately 1.6 m.
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
115
Media Management items
When you download an EMX file using the supplied Epson Edge Print or Epson Edge Dashboard and register the
media setting values to the printer, the media setting values are already set to match the media being used and therefore
do not need to be changed. When using special media or when a problem such as head striking or banding is detected in
printing results, change the default.
The default settings for each of the following items differ depending on the content set in Media Type.
Item Parameter Explanation
Change Name Assign a name of up to 20 characters to the media settings being saved.
Using distinctive names makes it easier to select banks for use.
Media Type Adhesive Vinyl Select the Media Type according to the loaded media.
The printer stores general media settings according to the Media Type.
When the Media Type is changed, each media setting value registered to
the current registered media number changes to the value for the Media
Type after changing.
Banner
Non-woven
Wallpaper
Film
Textile
Paper/Other
Pass Mode 1 pass Normally, printing is performed according to the print pass settings
included in the print job. If the print job does not include the number of
print passes, printing is performed according to this setting.
4 pass
5 pass
6 pass
9 pass
14 pass
20 pass
26 pass
35 pass
Advanced Settings
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
116
Item Parameter Explanation
Heater Temperature Settings
1 pass
Pre-heater
Pre-heater On
Select whether or not (On/Off) to use the pre-heater. When this is set to
Off, the heater does not heat up even when a print job is received or when
you press Preheat Start on the Home screen/Startup adjustment screen.
Off
Temperature 30 to 55˚C
(86 to 131˚F)
The heater heats up to the temperature set here when a print job is
received or when you press Preheat Start on the Home screen/Startup
adjustment screen.
Platen Heater
Platen Heater On
Select whether or not (On/Off) to use the platen heater. When this is set to
Off, the heater does not heat up even when a print job is received or when
you press Preheat Start on the Home screen/Startup adjustment screen.
Off
Temperature 30 to 50˚C
(86 to 122˚F)
The heater heats up to the temperature set here when a print job is
received or when you press Preheat Start on the Home screen/Startup
adjustment screen. If the temperature of the platen heater is too high, the
nozzles may become clogged.
Curing heater
Curing heater On
Select whether or not (On/Off) to use the curing heater. When this is set to
Off, the heater does not heat up even when a print job is received or when
you press Preheat Start on the Home screen/Startup adjustment screen.
Off
Temperature 40 to 110˚C
(104 to 230˚F)
The heater heats up to the temperature set here when a print job is
received.
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
117
Item Parameter Explanation
4 pass
This has the same settings as 1 pass.
5 pass
6 pass
9 pass
14 pass
20 pass
26 pass
35 pass
Curing Pre-Heater
Temperature
0% Set the pre-heat temperature for the curing heater when you press
Preheat Start on the Home screen or the Startup adjustment screen. Set
this as a percentage (%) of the curing heater temperature you set.
20%
40%
60%
80%
100%
Drying Action Auto
When this is set to Auto, printing is performed up to the width of the
loaded media without drying between passes. The print head moves up to
54 inches even when the media width is less than 54 inches.
When you select Follow Drying Time Setting, the time set in Drying
Time is added to the manufacturer's drying time.
Follow Drying Time
Setting
Drying Time 0 to 1200 seconds Set this when you want to extend the movement time beyond the
manufacturer's curing heater movement time.
If it is difficult to cure the ink due to the ink density or media, adjust the
movement time by checking the print results and the condition of the
media.
Increasing the drying time increases the time needed to print. Also, some
media may be deformed by increasing the drying time.
Media Back Feed after
Curing
Half Way Sets at which point in the curing operation to rewind the media to the print
start position for the next job. Set this according to the characteristics of
the media being used.
When this is set to Off, the end of the print is fed to the base of the curing
heater without rewinding, leaving a margin of approximately 670 mm to
the leading edge of the next job. This setting is suitable when using media
that is affected by heat.
When Half Way is set, when the end of the print passes the center of the
curing heater, the media is rewound until the end of the print is positioned
on the platen. Approximately 150 mm of unprinted media is heated in the
curing heater, and the next job is printed on the heated media. This setting
is suitable when using media that is not easily affected by heat.
When Complete is set, when the end of the print is fed to the base of the
curing heater, the media is rewound until the end of the print is positioned
on the platen. Approximately 410 mm of unprinted media is heated in the
curing heater, and the next job is printed on the heated media. This setting
is suitable when using media that is not easily affected by heat.
Complete
Off
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
118
Item Parameter Explanation
Heater Warm Up Addi-
tional Time
0 to 10 minutes Set a longer time if you are concerned that the scratch resistance of the
print start area is poor.
We recommend setting a longer time, especially if you are using thick
media.
Print Head Warm Up On
Set this to On if the colors of the adjacent prints do not match when using
tiling, or if the colors do not match immediately after printing starts when
printing long jobs.
When you select On, the print head is warmed up before printing starts to
prevent color differences. As a result, it may take longer to start printing.
Off
Platen Gap 1.7 Set the Platen Gap (the distance between the print head and the media).
In most situations, use the values set for each media type as they are. If the
print results are scratched or smudged, they may be improved by setting a
larger value. However, choosing a larger gap than required may result in
ink stains inside the printer, reduced print quality, or shorter product life.
2.0
2.5
Feeding Tension Lv1 to Lv4 In most situations, use the values set for each Media Type as they are.
Increase tension if creases appear in the media during printing. The higher
the value, the greater the tension.
Paper Suction Lv0 to Lv10 Set the strength of the suction by the platen on the media. The higher the
value, the greater the suction.
In most situations, use the values set for each Media Type as they are. If the
media is wavy on the platen, increase the set value.
If graininess or out-of-focus characteristics are detected in printing results
obtained using thin or soft media or if the media is not fed normally,
reduce the set value.
Media Feed Speed
Limitation
On
Normally, leave this Off.
Set this to On if media sticks, wrinkles, or tears easily when printing on thin
media.
When this is set to On, print speed slows down.
Off
Pressure Roller Load Weak In most situations, use the values set for each Media Type as they are. If the
following occurs when printing, you may be able to avoid it by reducing
the Pressure Roller Load (for example: Medium
Weak)
❏ Wrinkling around the pressure rollers.
❏ Staining due to the media striking the print head.
❏ Pressure rollers leaving marks on the media.
Medium
Strong
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
119
Item Parameter Explanation
Skew Reduction On
Select whether or not (On/Off) the printer performs operations to correct
media skew (media fed skewed) when media is loaded. Normally, leave
this On. Set this to Off if the media shows marks from the pressure rollers
due to skew corrections.
Off
Roll Winding Direction Printable Side Out Set this according to the winding specifications of the media being
loaded.
Printable Side In
Stick Prevention On
Select whether to do non-stick operations (On) or not (Off) when the
printer is turned on, or when printing begins, etc.
Normally, leave this Off. Depending on the type of media, such as
ultra-thin media, some may stick more easily to the platen. Starting
operations with media stuck to the platen may cause the media to not feed
correctly and result in a paper jam. Set On if this happens. Operations take
longer when On is set.
Off
Skip Wrinkled Media Off
Normally, leave this Off.
To avoid wrinkles at the start of printing, we recommend setting the
length to 500 mm. However, if you want to set a different length
depending on the media you are using and the print content, you can set
the length so that printing is not performed within a range of 10 to 1000
mm from the leading edge. Set the length in increments of 10 mm.
However, no media is fed when jobs are continuous.
On
10 to 1000 mm
Periodic Cleaning
On
*
30 to 330 minutes
To keep the printer in optimum condition, Print Head Cleaning is
performed periodically at the set printing time.
Colors may look different if Periodic Cleaning is performed during
printing. To avoid this, change the Periodic Cleaning interval to the
maximum length or set it to Off. However, if this is set to Off, there is a risk
that the ink may harden inside the nozzles, and the print head could be
damaged. If the print head is damaged, a repair fee will be charged, even
during the warranty period.
U “Types of Cleaning” on page 95
Off
Print Quality Adjust-
ment Temperature
40 to 110˚C
(104 to 230˚F)
Set the temperature to perform Manual(Measurement) from Media
Feed Adjustment in Print Adjustments. Manual Adjustment
(Measurement) is not performed unless the temperature of the curing
heater reaches the temperature you set here.
Maintenance menu
Item Parameter Explanation
Print Head Nozzle Check
Print Position Right
Print a Standard pattern, and then check the status of the nozzles for the
print head. Inspect the pattern visually and perform Print Head Cleaning
if you detect any missing colors.
See the following for details.
U “How to Print a Nozzle Check Pattern” on page 94
Center
Left
Nozzle Check Pattern Standard
Details
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
120
Item Parameter Explanation
Print Head Cleaning
Cleaning(Light) All Nozzles
You can set cleaning from three levels. Perform Cleaning (Light) first. If
clogging is not cleared by performing Cleaning (Light), perform
Cleaning (Medium), and then Cleaning (Heavy) if necessary.
When you select Cleaning (Medium) or Cleaning (Heavy), note the
numbers of patterns in the Standard pattern that contain faint or missing
dots, and then select and clean all the rows of nozzles or the rows of
nozzles including those numbers.
U “Print Head Cleaning” on page 95
Cleaning(Medium) All Nozzles, Select
Nozzles
Cleaning(Heavy)
Cleaning the Mainte-
nance Parts
Anti-drying caps Start cleaning the selected parts. See the following for detailed
information on cleaning the parts.
U “Cleaning the anti-drying caps” on page 79
U “Cleaning Around the Print Head” on page 78
U “Cleaning the Suction Cap” on page 82
U “Cleaning Around the Flushing Pad” on page 83
U “Cleaning the Media Cleaner” on page 84
Around the Head
Suction Cap
Flushing pad
Media cleaner
Replace Waste Ink Bottle If you are replacing the waste ink bottle before the message indicating
that it is time to replace the waste ink bottle appears on the control panel's
screen, do so from this menu.
Replace Wiper Unit Starts the wiper unit replacement procedure. See the following for
detailed information on replacing the parts.
U “Replacing the Wiper Unit” on page 90
Keeping Preparation Always run this procedure if the printer will not be used for two weeks or
more (and will be turned off at this time.)
See the following for more information.
U “Long-term Storage (Pre-storage Maintenance)” on page 97
Supply Status menu
Displays the amount of wear and the model number for each consumable item.
If you are using the SC-R5000L Series, select Ink to perform the following checks and settings.
❏ Check which ink supply unit is currently operating or supplying ink
❏ Check the status of non-operational ink supply units
❏ Manually switch the operational ink supply unit
Replacement Part Information menu
Displays the replacement timing for the selected replacement part.
Contact your dealer or Epson Support for assistance.
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
121
Printer Status/Print menu
Item Parameter Explanation
Firmware Version Shows and prints the selected information.
If you set the printer name using Epson Edge Dashboard supplied with this
printer, that name is displayed in Printer Name.
Printer Name
Fatal Error Log
Operation Report Total Print Area
Total Media Feed
Length
Total Carriage Pass
SC-R5000 Series/SC-R5000L Series User's Guide
Control Panel Menu
122
Problem Solver
When a Message is Displayed
If one of the following messages is displayed, read and follow the instructions below.
Messages What to do
Before storage, clean the ink supply port for
the removed ink supply unit. See your
documentation.
Before you store ink supply units that you remove during use, use a cleaning stick
from the supplied Cleaning Kit to adsorb any ink stuck to their ink supply ports.
Dried ink on the supply port may cause ink leaks when the ink cartridge/ink supply
unit is reinserted and used.
See the following for more information on cleaning methods.
U “Long-term Storage (Pre-storage Maintenance)” on page 97
The combination of the IP address and the
subnet mask is invalid.
See your documentation for more details.
Make sure you have entered the correct values for the IP address and the default
gateway.
If you do not know the correct values, contact your network administrator.
You need to set the heater temperature for
this job on the printer.
Set the heater temperature to start
printing.
The curing heater temperature for the Pass Mode for the received print job has not
been set. Press Heater Temperature Settings to set the temperature for the
curing heater to start printing. If the temperature of the curing heater is too low,
the ink will not be cured correctly and the back of the media will be stained with ink
when winding. On the other hand, if the temperature is too high, it will cause the
media to shrink and warp. Set an appropriate temperature.
To change the Pass Mode in the RIP, press Cancel Print to stop printing.
When a Maintenance Call/Printer Error Occurs
Error messages What to do
Maintenance Request: Replace Parts Soon
XXXXXXXX
A part used in the printer is nearing the end of its service life.
Contact your dealer or Epson Support and tell them the maintenance request
code.
You cannot clear the maintenance request until the part is replaced. A printer error
occurs if you continue to use the printer.
Maintenance Request: End Of Parts Service
Life
XXXXXXXX
Printer error.
For details, see your documentation.
XXXXXX
Printer errors are displayed in the following situations.
❏ The power cable is not connected securely
❏ An error that cannot be cleared occurs
When a printer error occurs, the printer automatically stops printing. Turn off the
printer, disconnect the power cable from the outlet and from the AC inlet on the
printer, and then reconnect. Turn on the printer again multiple times.
If the same call for service is displayed on the LCD panel, contact your dealer or
EpsonSupport for assistance. Tell them the call for service code is "XXXXXX".
SC-R5000 Series/SC-R5000L Series User's Guide
Problem Solver
123
Troubleshooting
You cannot print (because the
printer does not work)
The printer does not turn on.
o
Is the power cable plugged into the electrical
outlet or the printer?
Make sure the power cable is securely plugged into
the printer.
o
Is there any problem with the electrical
outlet?
Make sure your outlet works by connecting the power
cable for another electric product.
The printer is not communicating
with the computer.
o
Is the cable plugged in properly?
Make sure the printer's interface cable is securely
plugged into the correct terminal of the computer
and the printer. Also, make sure the cable is not
broken nor bent. If you have a spare cable, try
connecting with the spare cable.
o
Does the interface cable specification match
the specifications for the computer?
Make sure the interface cable specifications match
the specifications for the printer and the computer.
U “Specifications Table” on page 144
o
When using a USB hub, is it being used
correctly?
In the USB specification, daisy-chains of up to five USB
hubs are possible. However, we recommend that you
connect the printer to the first hub connected directly
to the computer. Depending on the hub you are
using, the operation of the printer may become
unstable. If this should occur, plug the USB cable
directly into your computer's USB port.
o
Is the USB hub recognized correctly?
Make sure the USB hub is recognized correctly on the
computer. If it has, disconnect the USB hub from the
computer and connect the computer directly to the
printer. Ask the USB hub manufacturer about USB hub
operation.
You cannot print under the network
environment.
o
Are the network settings correct?
Ask your network administrator for the network
settings.
o
Connect the printer directly to the computer
using a USB cable, and then try to print.
If you can print via USB, there are some problems on
the network environment. Ask your system
administrator, or refer to the manual for your network
system. If you cannot print via USB, see the
appropriate section in this User's Guide.
The printer has an error.
o
Confirm if errors have occurred in the printer
by checking the lights and messages on the
printer's control panel.
U “Control panel” on page 16
U “When a Message is Displayed” on page 123
The printer sounds like it is
printing, but nothing prints
The print head moves, but nothing
prints.
o
Confirm the printer operation.
Print a test pattern. Check patterns can be printed
without connecting the printer to a computer, and
can be used to check the printer's function and status.
U “How to Print a Nozzle Check Pattern” on
page 94
Refer to the following section for information on what
to do if the pattern does not print correctly.
SC-R5000 Series/SC-R5000L Series User's Guide
Problem Solver
124
Test pattern does not print correctly.
o
Perform Print Head Cleaning.
The nozzles may be clogged. Print a test pattern again
after performing Print Head Cleaning.
U “Print Head Cleaning” on page 95
o
Has the printer been left unused for a long
time?
If the printer has not been used for a long time, the
nozzles may have dried up and have been clogged.
Steps to take when the printer has not been used for a
long time U “Notes when not using the printer” on
page 27
The prints are not what you
expected
Print quality is poor, uneven, too
light, too dark, obvious graininess, or
the tone differs.
o
Are the print head nozzles clogged?
If the nozzles are clogged, specific nozzles do not fire
ink and the print quality declines. Try printing a test
pattern.
U “How to Print a Nozzle Check Pattern” on
page 94
o
Perform Print Head Alignment.
Given that there is a slight gap between the print head
and the media, the landing sites for each ink may be
affected by humidity, temperature, or inertial forces
imparted by the print head, as well as the direction of
the print head as it moves from right to left or left to
right. As a result, the printing result may show obvious
graininess or out-of-focus characteristics.
Select Print Adjustments - Print Head Alignment in
the media settings to adjust print head misalignment
that occurs during printing.
U “Print Head Alignment” on page 63
o
Perform Media Feed Adjustment.
Large discrepancies in the feed amount cause
banding (horizontal banding, tint unevenness, or
stripes). Select Print Adjustments - Media Feed
Adjustment in the media settings to make
adjustment based on the target media.
U “Media Feed Adjustment” on page 61
o
Are you using a genuine Epson ink supply
unit?
This printer is developed for use with genuine Epson
ink supply units. If you use non-Epson ink cartridges,
printouts may be faint, or the color of the printed
image may be changed because the remaining ink
level is not correctly detected. Be sure to use the
correct ink supply unit.
o
Are you using an old ink supply unit?
The print quality declines when an old ink supply unit
is used. Replace the old ink supply unit with a new one.
Use all of the ink in the ink supply unit before the date
printed on the package or within a year of installing
the ink supply unit in the ink unit, whichever is sooner.
o
Are the heaters at the correct temperature?
Raise the temperature of the pre-heater/platen
heater if the print results are blurred or smudged or
the ink clots. Note that raising the temperature too
high in the curing heater can cause the media to
shrink, wrinkle, or deteriorate. If the temperature of
the platen heater is too high, the nozzles may become
clogged. When changing the temperature, make sure
you set it to an appropriate temperature.
In addition, the heaters may require some time to
reach the desired temperature if the ambient
temperature is low. The heaters may also not have the
desired effect after reaching the selected
temperature if the media is too cold. Allow the media
to warm to room temperature before use.
o
Are media settings correct?
Confirm that the media settings in the software RIP or
on the printer match the media actually in use.
o
Have you compared the printing result with
the image on the display monitor?
Since monitors and printers produce colors
differently, printed colors will not always match
on-screen colors perfectly.
SC-R5000 Series/SC-R5000L Series User's Guide
Problem Solver
125
o
Was a printer cover opened during printing?
Opening the printer cover or maintenance cover
during printing causes the pri nt he a d to s to p ab r up t l y,
resulting in uneven colors. Do not open the covers
while printing is in progress.
The print is not positioned properly
on the media.
o
Is the media loaded correctly and are the
margins correct?
If the media is not loaded correctly, the results may be
off center or part of the data may not be printed. You
should also check whether the correct options are
selected for Side(Left), Side(Right), and Print Start
Position in the setup menu.
U “Loading media” on page 47
U “General Settings menu” on page 107
o
Is the media skewed?
If Off is se le ct ed fo r Detect Paper Skew in the settings
menu, printing will continue when the media is
skewed and data will appear outside the print area.
Set Detect Paper Skew to On in the settings menu.
U “General Settings menu” on page 107
o
Is the media wide enough for the print data?
Although printing normally stops if the print image is
wider than the media, data will be printed beyond the
edges of the media if Off is selected for Width
Detection in the setup menu. Choose On for Width
Detection in the setup menu.
U “General Settings menu” on page 107
Vertical ruled lines are misaligned.
o
Is the media wavy?
Certain types of media may develop waves under
some conditions (humidity and temperature) while
installed in the printer. If a wave has developed, press
the [
] button in the control panel to feed the media
and avoid the affected area. We recommend that you
lower the temperature and humidity to prevent
waves developing.
o
Is the print head misaligned?
If the print head is misaligned, ruled lines may be
misaligned accordingly. When vertical ruled lines are
misaligned, select Print Adjustments - Print Head
Alignment in the media settings to adjust print head
misalignment that occurs during printing.
U “Print Head Alignment” on page 63
Media
Media Jams.
o
Is media curled, folded, curved, creased, or
waved?
Cut and remove the curled, folded, curved, creased, or
waved part.
U “Cutting media” on page 65
o
Is media loaded just before printing?
The pressure rollers may crease media left in the
printer, or the media may also become wavy or curled.
o
Is the media too thick or too thin?
❏ Check the media specifications to determine
whether it can be used in the printer.
U “Supported Media” on page 136
❏ For information on how to configure print
settings using the software RIP, contact the RIP
manufacturer.
Printing does not stop when the roll
ends.
o
Is the item for having the printer detect the
end of the media set to Off?
When End Detection is set to Off from the Printer
Settings menu, the end of the media is not detected.
U “General Settings menu” on page 107
Removing Jammed Media.
If an error is displayed, follow the steps below to remove
jammed media.
SC-R5000 Series/SC-R5000L Series User's Guide
Problem Solver
126
Caution:
Be careful not to trap your hands or fingers when
opening or closing the printer cover. Failure to
observe this precaution could result in injury.
A
Open the printer cover.
B
While holding both tabs on the media edge
plates, move them to the right and left sides of the
platen.
c
Important:
Stop using the printer if the media edge plates
become deformed. Continuing to use the
printer with deformed media edge plates may
cause damage to the pressure rollers and print
head.
Contact your dealer or Epson Support.
C
If the print head is over the media, move it away
from the jam.
SC-R5000 Series/SC-R5000L Series User's Guide
Problem Solver
127
c
Important:
Move the print head only after moving the
media edge plates and the thermal sheet out of
the way. Contact with deformed media edge
plates could damage the print head.
D
Flip the media loading lever backwards.
E
When using the Auto Take-up Reel Unit, raise
the tension bar.
F
Use scissors to cut away any torn or wrinkled
parts.
SC-R5000 Series/SC-R5000L Series User's Guide
Problem Solver
128
G
Take up the cut media.
H
Go to the back of the printer and take up the
unused media.
I
Go to the front of the printer, flip the media
loading lever forward, and then close the printer
cover.
J
Press OK.
Reload the media and resume printing.
U “Loading media” on page 47
Others
Heater automatically turns Off
o
The pre-heater, platen heater, and curing heater turn
off if no print job is received for some time and no
errors occur. The time until the heaters automatically
switch to Off can be changed in Heater Off Timer in
the setup menu. U “General Settings menu” on
page 107
The control panel display keeps
turning off.
o
Is the printer in sleep mode?
When no operations are performed on the printer for
the time set in Sleep Timer in the setup menu, the
printer enters sleep mode. The time before entering
sleep mode can be changed in the General Settings
menu.
U “General Settings menu” on page 107
The heaters return from sleep mode when a print job
is received, the media loading lever is used, or another
operation involving printer hardware is performed.
Forgotten password for network
setup protection
o
Contact your dealer or Epson Support.
The red light is on inside the printer.
o
This is not a failure.
The red light is a light inside the printer.
SC-R5000 Series/SC-R5000L Series User's Guide
Problem Solver
129
Appendix
Options and Consumable Products
For the latest information, see the Epson Web site. (as of June, 2020)
Epson recommends the use of genuine Ink Supply Units. Epson cannot guarantee the quality or reliability of
nongenuine ink. The use of non-genuine ink may cause damage that is not covered by Epson's warranties, and under
certain circumstances, may cause erratic printer behavior.
Information about non-genuine ink levels may not be displayed, and use of non-genuine ink is recorded for possible
use in service support.
Ink Supply Unit
SC-R5000 Series
Printer model Product Part number
SC-R5000 Ink Supply Unit Black T48F1
Cyan T48F2
Magenta T48F3
Yellow T48F4
Light Cyan T48F5
Light Magenta T48F6
Optimizer T48F7
Maintenance Liquid T48F8
SC-R5010 Ink Supply Unit Black T48G1
Cyan T48G2
Magenta T48G3
Yellow T48G4
Light Cyan T48G5
Light Magenta T48G6
Optimizer T48G7
Maintenance Liquid T48G8
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
130
Printer model Product Part number
SC-R5030 Ink Supply Unit Black T48D1
Cyan T48D2
Magenta T48D3
Yellow T48D4
Light Cyan T48D5
Light Magenta T48D6
Optimizer T48D7
Maintenance Liquid T48D8
SC-R5040 Ink Supply Unit Black T48H1
Cyan T48H2
Magenta T48H3
Yellow T48H4
Light Cyan T48H5
Light Magenta T48H6
Optimizer T48H7
Maintenance Liquid T48H8
SC-R5070 Ink Supply Unit Black T48E120
Cyan T48E220
Magenta T48E320
Yellow T48E420
Light Cyan T48E520
Light Magenta T48E620
Optimizer T48E720
Maintenance Liquid T48E820
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
131
Printer model Product Part number
SC-R5080 Ink Supply Unit Black T48K1
Cyan T48K2
Magenta T48K3
Yellow T48K4
Light Cyan T48K5
Light Magenta T48K6
Optimizer T48K7
Maintenance Liquid T48K8
SC-R5000L Series
Each set contains two of the same color.
Printer model Product Part number
SC-R5000L Ink Supply Unit Black T45U1
Cyan T45U2
Magenta T45U3
Yellow T45U4
Light Cyan T45U5
Light Magenta T45U6
Optimizer T45U7
Maintenance Liquid T45U8
SC-R5010L Ink Supply Unit Black T45V1
Cyan T45V2
Magenta T45V3
Yellow T45V4
Light Cyan T45V5
Light Magenta T45V6
Optimizer T45V7
Maintenance Liquid T45V8
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
132
Printer model Product Part number
SC-R5030L Ink Supply Unit Black T45R1
Cyan T45R2
Magenta T45R3
Yellow T45R4
Light Cyan T45R5
Light Magenta T45R6
Optimizer T45R7
Maintenance Liquid T45R8
SC-R5040L Ink Supply Unit Black T45W1
Cyan T45W2
Magenta T45W3
Yellow T45W4
Light Cyan T45W5
Light Magenta T45W6
Optimizer T45W7
Maintenance Liquid T45W8
SC-R5070L Ink Supply Unit Black T45S120
Cyan T45S220
Magenta T45S320
Yellow T45S420
Light Cyan T45S520
Light Magenta T45S620
Optimizer T45S720
Maintenance Liquid T45S820
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
133
Printer model Product Part number
SC-R5080L Ink Supply Unit Black T46A1
Cyan T46A2
Magenta T46A3
Yellow T46A4
Light Cyan T46A5
Light Magenta T46A6
Optimizer T46A7
Maintenance Liquid T46A8
Maintenance Items
Product Part number Explanation
Cleaning Ink Supply Unit
(except for SC-R5080/SC-R5080L)
T45X1
*1
Use when performing Keeping Preparation.
Cleaning Ink Supply Unit
(for SC-R5080/SC-R5080L)
T45X2
Wiper Unit
(except for SC-R5080/SC-R5080L)
C13S210100 The following consumable items are included in one
maintenance set.
❏ Wiper unit (x1)
❏ Gloves (x2)
Wiper Unit
(for SC-R5080/SC-R5080L)
C13S210101
Cleaning Kit
(except for SC-R5080/SC-R5080L)
C13S210103 Identical to the Cleaning Kit supplied with the printer.
Cleaning Kit
(for SC-R5080/SC-R5080L)
C13S210104
Waste Ink Bottle
(except for SC-R5080/SC-R5080L)
C13S210071 Identical to the Waste Ink Bottle supplied with the printer.
Contains one bottle.
Waste Ink Bottle
(for SC-R5080/SC-R5080L)
C13S210072
Media Cleaner Brush C12C936031 Identical to the Media Cleaner Brush supplied with the
printer.
Media Edge Plate C12C935321 Identical to the Media Edge Plate supplied with the printer.
Thermal Sheet C12C936551 Identical to the Thermal Sheet supplied with the printer.
Cleaning Stick C13S090013 Identical to the cleaning kit items supplied with the
printer.
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
134
Product Part number Explanation
Clean Room Wiper
*2
C13S090016 Identical to the Clean Room Wiper supplied with the
printer.
*1 North American and Latin American users: Please use part number C13T45X100 when ordering.
*2 Not available for purchase in some countries and regions. We recommend BEMCOT M-3II from the Asahi Kasei Corporation when
purchasing commercial products.
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
135
Supported Media
The following media can be used with the printer.
Print quality is greatly affected by the type and quality of
media used. Choose a media suited to the task at hand.
For information on use, refer to the documentation
supplied with the media or contact the manufacturer.
Before buying media in large quantities, try printing on
a smaller sample and check the results.
c
Important:
Do not use media that is wrinkled, scuffed, torn, or
dirty.
Roll media
Roll core size 2 or 3 inch
Roll outer diameter Media Feeding Unit: Up to 250 mm
(9.8 in.)
Auto take-up reel unit: Up to 200
mm (7.87 in.)
Media width 300 to 1,626 mm (64 inches)
Media thickness Maximum 1 mm (0.039 inches)
Roll weight Maximum 45 kg (99 lbs)
Moving and Transporting
the Printer
This section describes how to move and transport the
product.
Moving the Printer
This section assumes that the product is being moved to
another location on the same floor without traversing
stairs, ramps, or lifts. See below for information on
moving the printer between floors or to another
building.
U “Transport” on page 140
Warning:
❏ To prevent ground leak accidents, connect to a
grounded (earthed) outlet. Connecting to
anything other than a grounded outlet could
result in electric shock or fire. Check the
electrical outlet that will be used. If the outlet is
not grounded, contact your dealer.
❏ Use only the type of power source indicated on
the printer's label. An electric shock or fire could
occur.
❏ Do not connect the power cable to a power strip
or multi plug. An electric shock or fire could
occur. Connect the power cable directly to an
outlet for domestic use.
Caution:
Do not tilt the product more than 10 degrees
forward or back while moving it. Failure to observe
this precaution could result in the printer falling
over, causing accidents.
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
136
c
Important:
❏ Do not remove the ink supply units. Failure to
observe this precaution could cause the print
head nozzles to dry out.
❏ Be sure to move the printer under the following
conditions.
❏ Do not separate the ink unit and the
printer. (Transport the printer with the ink
tube connector connected to the back of the
printer and the connector locked.)
❏ Make sure the ink unit wire is fastened.
Getting Ready
A
Confirm that the printer is off.
B
Remove the Waste Ink Bottle.
U “Replacing the Waste Ink Bottle” on
page 89
C
Disconnect the power cable and all other cables
from the printer.
Also, remove the following from the ink unit.
❏ Power cable and connection cable
❏ Overturn-prevention plate (for both sides)
D
Remove media from the Media Feeding Unit and
the Auto Take-up Reel Unit.
E
Unlock the two casters on the front of the
printer's legs.
Unlock all four casters on the ink unit.
c
Important:
When performing level adjustment using the
levelers, make sure you raise the levelers above
the casters before trying to move the printer.
Moving the printer without raising the levelers
could cause a malfunction. You need the
spanner supplied to adjust the levelers.
(1) Loosen the nut on the top of the levelers.
(2) Turn the nut on the bottom
counter-clockwise.
(3) Check that it is above the casters.
F
Move the printer.
Use three people to move the printer; one on each
side of the printer and one for the ink unit. Also,
move so that the printer goes first in the direction
you are going.
c
Important:
Use the casters on the dedicated printer stand
to move the printer indoors a short distance
over a level floor. They can not be used for
transport.
When moving through a narrow
space
You can move through doors and so on that are at least
1050 mm (41.3 in.) wide. If you remove the curing
heater, you can pass through gaps that are at least 900
mm (35.4 in.) wide.
Follow the steps below to remove the curing heater.
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
137
c
Important:
❏ Make sure you use two people when removing
and carrying the curing heater.
❏ When carrying the curing heater, make sure
your hands are positioned as shown in the
figure.
A
Turn off the printer and unplug both of the
power cables.
B
Unplug both power cables from the curing
heater.
C
Open the printer cover and the maintenance
covers on the left and right.
D
Open the covers on the left and right of the curing
heater.
E
Remove the connector for the curing heater.
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
138
F
Remove the screws.
G
Remove the curing heater.
H
Close the covers on the left and right.
I
Close the printer cover and the maintenance
covers on the left and right.
Post-Move Setup
After moving the printer, follow the steps below to ready
it for use.
A
If you have removed the curing heater, be sure to
see the following to install it correctly.
Check that the new location is appropriate, and
attach the parts that were removed.
Other regions than North America and Latin
America : U Setup Guide (booklet)
If you do not have the Setup Guide on hand, select
and refer to the model of your printer from
http://epson.sn.
North American and Latin American users:
Contact your dealer for product installation. The
product must be installed by an authorized
dealer. Damage to the product from
unauthorized installation will not be covered by
your Epson warranty.
B
Plug the power plug into an outlet with a
grounding (earth) connector, and then turn on
the power.
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
139
c
Important:
The shape of the plug varies with the region or
country of sale. Use the supplied power cable
only.
C
Perform a Print Head Nozzle Check to check for
clogged nozzles.
U “How to Print a Nozzle Check Pattern” on
page 94
D
Execute Print Adjustments in the Settings
menu.
U “Optimizing Media Settings (Automatic
Adjustment)” on page 60
Transport
Before transporting the printer, contact your dealer or
Epson Support.
U “Where To Get Help” on page 146
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
140
System Requirements
This software can be used in the following environments. (As of June 2020)
The supported operating systems may change.
For the latest information, see the Epson Web site.
Epson Edge Dashboard
c
Important:
Make sure the computer on which the Epson Edge Dashboard is installed meets the following requirements.
If these requirements are not met, the software cannot monitor the printer correctly.
❏ Disable your computer's hibernate function.
❏ Disable the sleep function so that the computer does not enter sleep status.
Windows
Operating systems Windows 7 SP1 / Windows 7 x64 SP1
Windows 8 / Windows 8 x64
Windows 8.1 / Windows 8.1 x64
Windows 10 / Windows 10 x64
CPU Multi-core processor (3.0 GHz or better recommended)
Free memory 4 GB or more
Hard disk
(free space during installation)
2 GB or more
Display resolution 1280 × 1024 or higher
Communication interface High Speed USB
Ethernet 1000Base-T
Browser Internet Explorer 11
Microsoft Edge
Mac
Operating systems Mac OS X 10.7 or later
CPU Multi-core processor (3.0 GHz or better recommended)
Free memory 4 GB or more
Hard disk
(free space during installation)
2 GB or more
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
141
Display resolution 1280 × 1024 or higher
Communication interface High Speed USB
Ethernet 1000Base-T
Browser Safari 6 or later
Linux
Distribution Debian 8.6 64bit (MATE desktop environment only) or later
CPU Multi-core processor (3.0 GHz or better recommended)
Free memory 4 GB or more
Hard disk
(free space during installation)
2 GB or more
Display resolution 1280 × 1024 or higher
Communication interface High Speed USB
Ethernet 1000Base-T
Browser Mozilla Firefox 45 (ESR) or later
Epson Edge Print
Operating system Windows 7 x64 SP1
Windows 8 x64
Windows 8.1 x64
Windows 10 x64
CPU Multi-core processor (3.0 GHz or better recommended)
Available memory space 8 GB or more
Hard disk
(Available volume to install)
50 GB or more
Display resolution 1280 × 1024 or higher
Communication interface High Speed USB
Ethernet 100Base-TX/1000Base-T
The computer on which this software is installed is expected to be able to simultaneously use other applications, such
as Adobe Illustrator. So, we recommend using a computer with the highest specifications available.
In addition, the data that this software handles is normally several GB, and could reach several tens of GB for long
high-quality print jobs. Because of this, we recommend a computer that has a hard disk with sufficient surplus
available memory capacity.
Web Config
The following is a list of supported browsers.
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
142
Internet Explorer 11, Microsoft Edge, Firefox
*
, Chrome
*
, Safari
*
*Make sure you are using the latest version.
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
143
Specifications Table
Printer Specifications
Printing method On-demand ink jet
Nozzle configuration
Except for LM and LC 400 nozzles x 2 x 2 rows x 5
colors (Black, Cyan, Magenta,
Yellow, Optimizer)
LM and LC: 400 nozzles x 2 x 1 rows x 2
colors (Light Magenta, Light
Cyan)
Resolution (maximum) 1200 × 2400 dpi
Print resolution equivalent to
600 x 600 x 8 Half Tone layers
Control code ESC/P raster (undisclosed
command)
Media feed method Friction feed method
Built-in memory 2 GB
Interface Hi-Speed USB-Compatible with
the USB 2.0 Specification.
100Base-TX/1000Base-T
*1
Rated voltage (input)
#1, #2 AC200-240 V
Ink unit
*2
AC100-240 V
Rated voltage (output)
#3 AC200-240 V
Rated frequency (input)
#1, #2 50/60 Hz
Ink Unit 50/60 Hz
Rated frequency (output)
#3 50/60 Hz
Rated current (input)
#1, #2 16 A
Ink Unit 1.4 A
Rated current (output)
Printer Specifications
#3 1.4 A
Power consumption
SC-R5000 Series
(total for numbers #1
and #2)
Printing: Approx. 4.6 kW
Sleep mode: Approx. 44.0 W
Power off: Approx. 1.0 W
SC-R5000L Series
(total for numbers #1
and #2)
Printing: Approx. 4.6 kW
Sleep mode: Approx. 46.0 W
Power off: Approx. 1.1 W
Temperature and humidity (without condensation)
Recommended 20 to 25˚C (68 to 77˚F), 40 to
60%
In use 15 to 30˚C (59 to 86˚F), 20 to
80%
During storage
(before unpacking)
-20 to 60˚C (-4 to 140˚F) (within
120 hours at 60˚C [140˚F],
within a month at 40˚C [104˚F]),
5 to 85%
During storage
*3
(after unpacking)
-20 to 40˚C (-4 to 104˚F) (within
a month at 40˚C [104˚F]), 5 to
85%
Temperature and humidity range
Gray area: When in use
Diagonal line area: Recommended
Dimension
Storage dimensions 2949 (W) x 1045 (D) x 1605 (H)
mm
(116.1 [W] x 41.1 [D] x 63.2 [H]
inches)
Maximum
dimensions
2949 (W) x 1045 (D) x 1774 (H)
mm
(116.1 [W] x 41.1 [D] x 69.5 [H]
inches)
Weight
*4
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
144
Printer Specifications
SC-R5000 Series Approx. 425 kg (937 lbs)
SC-R5000L Series Approx. 449 kg (990 lbs)
*1 Use a shielded twisted pair cable (category 5e or
higher).
*2 Make sure you connect the power cable for the ink
unit to the printer's AC outlet (# 3).
*3 When storing the printer in an environment below
-15˚C, make sure you execute Keeping
Preparation in the settings menu. If the printer is
stored without executing this procedure, the print
head could be damaged.
U “Long-term Storage (Pre-storage
Maintenance)” on page 97
*4 Not including ink supply units
Ink Specifications
Type Dedicated ink supply unit
Types of ink Resin ink
Use by date See the date printed on the ink
supply unit packaging or the ink
supply unit.
Print quality
guarantee expiry
1 year (from the date on the ink unit)
Storage
temperature
Uninstalled:
-20 to 40˚C (-4 to 104˚F) (within 4
days at -20˚C [-4˚F], within a month
at 40˚C [104˚F])
When ink unit is installed:
-20 to 40˚C (-4 to 104˚F) (within 4
days at -20˚C [-4˚F], within a month
at 40˚C [104˚F])
Transporting:
-20 to 60˚C (-4 to 140˚F) (within 4
days at -20˚C [-4˚F], within a month
at 40˚C [104˚F], within 3 days at 60˚C
[140˚F])
Dimensions 180 (W) × 410 (D) × 30 (H) mm
(7.1 [W] × 16.1 [D] × 1.2 [H] inches)
Capacity 1500 ml (50.7 fl. oz)
c
Important:
Use the printer at an altitude of 2000 m (6562 ft.) or
less.
Warning:
This is a class A product. In a domestic environment
this product may cause radio interference in which
case the user may be required to take adequate
measures.
Information of EU declaration of conformity
The full text of the EU declaration of conformity of this
equipment is available at the following internet address.
https://www.epson.eu/conformity
SC-R5000 Series/SC-R5000L Series User's Guide
Appendix
145
Where To Get Help
Technical Support Web
Site
Epson’s Technical Support Web Site provides help with
problems that cannot be solved using the
troubleshooting information in your product
documentation. If you have a Web browser and can
connect to the Internet, access the site at:
https://support.epson.net/
If you need the latest drivers, FAQs, manuals, or other
downloadables, access the site at:
https://www.epson.com
Then, select the support section of your local Epson
Web site.
Contacting Epson
Support
Before Contacting Epson
If your Epson product is not operating properly and you
cannot solve the problem using the troubleshooting
information in your product documentation, contact
Epson support services for assistance. If Epson support
for your area is not listed below, contact the dealer where
you purchased your product.
Epson support will be able to help you much more
quickly if you give them the following information:
❏ Product serial number
(The serial number label is usually on the back of the
product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in
the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications
you normally use with your product
Help for Users in North America
Visit https://www.epson.com/support (U.S.) or http://
www.epson.ca/support (Canada) and search for your
product to download software and utilities, view
manuals, get FAQs and troubleshooting advice, or
contact Epson.
Epson provides technical support and information on
the installation, configuration, and operation of
professional printing products through the Epson
Preferred Limited Warranty Plan. Dial (888) 377-6611,
6 AM to 6 PM, Pacific Time, Monday through Friday.
Days and hours of support are subject to change without
notice. Before you call, make sure you have your printer
serial number and proof of purchase.
SC-R5000 Series/SC-R5000L Series User's Guide
Where To Get Help
146
Note:
❏ If you experience difficulty with the toll-free line, call
(562) 276-1305.
❏ For help using any other software on your system,
see the documentation for that software for
technical support
Purchase Supplies and Accessories
You can purchase genuine Epson ink, paper, and
accessories from an Epson authorized reseller. To find
the nearest reseller, visit http://proimaging.epson.com
(U.S.) or http://proimaging.epson.ca (Canada), select
your product series and product, and click the Where to
Buy button. Or call 800-GO-EPSON (800-463-7766) in
the U.S. or 800-807-7766 in Canada.
Help for Users in Latin America
If you need additional help with your Epson product,
contact Epson.
Epson provides these technical support services:
Internet Support
Visit Epson's support website at http://epson.com.jm/
Support/ (Caribbean), http://www.epson.com.br/
suporte (Brazil), or http://www.latin.epson.com/
soporte (other regions) for solutions to common
problems. You can download drivers and
documentation, get FAQs and troubleshooting advice,
or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the
following information ready:
❏ Product name
❏ Product serial number (located on a label on the
product)
❏ Proof of purchase (such as a store receipt) and date
of purchase
❏ Computer configuration
❏ Description of the problem
Then call:
Country Telephone
Argentina (54 11) 5167-0300
0800-288-37766
Bolivia
*
800-100-116
Brazil 0800-007-5000
Chile (56 2) 2484-3400
Colombia Bogota: (57 1) 592-2200
Other cities: 018000-915235
Costa Rica 800-377-6627
Dominican
Republic
*
1-888-760-0068
Ecuador
*
1-800-000-044
El Salvador
*
800-6570
Guatemala
*
1-800-835-0358
Mexico Mexico City: (52 55) 1323-2052
Other cities: 01-800-087-1080
Nicaragua
*
00-1-800-226-0368
Panama
*
00-800-052-1376
Paraguay 009-800-521-0019
Peru Lima: (51 1) 418-0210
Other cities: 0800-10-126
Uruguay 00040-5210067
Venezuela (58 212) 240-1111
*Contact your local phone company to call this toll-free
number from a mobile phone.
If your country does not appear in the list, contact the
sales office in the nearest country. Toll or long distance
charges may apply.
SC-R5000 Series/SC-R5000L Series User's Guide
Where To Get Help
147
Purchase Supplies and Accessories
You can purchase genuine Epson ink, paper, and
accessories from an Epson authorized reseller. To find
the nearest reseller, visit http://www.epson.com.jm
(Caribbean), http://www.epson.com.br (Brazil), or
http://www.latin.epson.com (other regions) or call your
nearest Epson sales office.
Help for Users in Europe
Check your Pan-European Warranty Document for
information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web (https://
www.epson.com.tw)
Information on product specifications, drivers for
download, and products enquiry are available.
Epson HelpDesk
(Phone: +0800212873)
Our HelpDesk team can help you with the following
over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Repair service center:
Telephone
number
Fax
number
Address
02-23416969 02-23417070 No.20, Beiping E. Rd.,
Zhongzheng Dist.,
Taipei City 100, Taiwan
02-27491234 02-27495955 1F., No.16, Sec. 5,
Nanjing E. Rd.,
Songshan Dist., Taipei
City 105, Taiwan
Telephone
number
Fax
number
Address
02-32340688 02-32340699 No.1, Ln. 359, Sec. 2,
Zhongshan Rd.,
Zhonghe City, Taipei
County 235, Taiwan
039-605007 039-600969 No.342-1, Guangrong
Rd., Luodong
Township, Yilan County
265, Taiwan
038-312966 038-312977 No.87, Guolian 2nd Rd.,
Hualien City, Hualien
County 970, Taiwan
03-4393119 03-4396589 5F., No.2, Nandong Rd.,
Pingzhen City, Taoyuan
County 32455, Taiwan
(R.O.C.)
03-5325077 03-5320092 1F., No.9, Ln. 379, Sec. 1,
Jingguo Rd., North
Dist., Hsinchu City 300,
Taiwan
04-23011502 04-23011503 3F., No.30, Dahe Rd.,
West Dist., Taichung
City 40341, Taiwan
(R.O.C.)
04-23805000 04-23806000 No.530, Sec. 4, Henan
Rd., Nantun Dist.,
Taichung City 408,
Taiwan
05-2784222 05-2784555 No.463, Zhongxiao Rd.,
East Dist., Chiayi City
600, Taiwan
06-2221666 06-2112555 No.141, Gongyuan N.
Rd., North Dist., Tainan
City 704, Taiwan
07-5520918 07-5540926 1F., No.337, Minghua
Rd., Gushan Dist.,
Kaohsiung City 804,
Taiwan
07-3222445 07-3218085 No.51, Shandong St.,
Sanmin Dist.,
Kaohsiung City 807,
Taiwan
08-7344771 08-7344802 1F., No.113, Shengli Rd.,
Pingtung City,
Pingtung County 900,
Taiwan
SC-R5000 Series/SC-R5000L Series User's Guide
Where To Get Help
148
Help for Users in Australia/New
Zealand
Epson Australia/New Zealand wishes to provide you
with a high level of customer service. In addition to your
product documentation, we provide the following
sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and
resolve problems. The dealer should always be the first
call for advise on problems; they can often solve
problems quickly and easily as well as give advise on the
next step to take.
Internet URL
Australia
https://www.epson.com.au
New Zealand
https://www.epson.co.nz
Access the Epson Australia/New Zealand World Wide
Web pages.
The site provides a download area for drivers, Epson
contact points, new product information and technical
support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make
sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, configuring and
operating your Epson product. Our Pre-sales Helpdesk
staff can provide literature on new Epson products and
advise where the nearest dealer or service agent is
located. Many types of queries are answered here.
The Helpdesk numbers are:
Australia Phone: 1300 361 054
Fax: (02) 8899 3789
New Zealand Phone: 0800 237 766
We encourage you to have all the relevant information
on hand when you ring. The more information you
prepare, the faster we can help solve the problem. This
information includes your Epson product
documentation, type of computer, operating system,
application programs, and any information you feel is
required.
Help for Users in Singapore
Sources of information, support, and services available
from Epson Singapore are:
World Wide Web
(https://www.epson.com.sg)
Information on product specifications, drivers for
download, Frequently Asked Questions (FAQ), Sales
Enquiries, and Technical Support via e-mail are
available.
Epson HelpDesk
(Toll Free: 800-120-5564)
Our HelpDesk team can help you with the following
over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
(https://www.epson.co.th)
Information on product specifications, drivers for
download, Frequently Asked Questions (FAQ), and
e-mail are available.
Epson Hotline
(Phone: (66)2685-9899)
Our Hotline team can help you with the following over
the phone:
SC-R5000 Series/SC-R5000L Series User's Guide
Where To Get Help
149
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Hotline (Phone): +84 28 3925 5545
Service Center: 68 Nam Ky Khoi Nghia
Street, Nguyen Thai Binh
Ward, District 1, Ho Chi
Minh City, Vietnam
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
(https://www.epson.co.id)
❏ Information on product specifications, drivers for
download
❏ Frequently Asked Questions (FAQ), Sales
Enquiries, questions through e-mail
Epson Hotline
❏ Sales enquiries and product information
❏ Technical support
Phone (62) 21-572 4350
Fax (62) 21-572 4357
Epson Service Center
Jakarta Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104
Bandung Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766
Surabaya Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62)31-5477837
Yogyakarta Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478
Medan Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173
Makassar MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62)411-350147/411-350148
Help for Users in Hong Kong
To obtain technical support as well as other after-sales
services, users are welcome to contact Epson Hong
Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in
both Chinese and English on the Internet to provide
users with the following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
https://www.epson.com.hk
SC-R5000 Series/SC-R5000L Series User's Guide
Where To Get Help
150
Technical Support Hotline
You can also contact our technical staff at the following
telephone and fax numbers:
Phone: (852) 2827-8911
Fax: (852) 2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
(https://www.epson.com.my)
❏ Information on product specifications, drivers for
download
❏ Frequently Asked Questions (FAQ), Sales
Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.
Phone: 603-56288288
Fax: 603-56288388/399
Epson Helpdesk
❏ Sales enquiries and product information (Infoline)
Phone: 603-56288222
❏ Enquiries on repair services & warranty, product
usage and technical support (Techline)
Phone: 603-56288333
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
(https://www.epson.co.in)
Information on product specifications, drivers for
download, and products enquiry are available.
Helpline
For Service, Product info, or to order consumables -
18004250011 (9AM - 6PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM
- 6PM) Prefix local STD code
Help for Users in the Philippines
To obtain technical support as well as other after sales
services, users are welcome to contact the Epson
Philippines Corporation at the telephone and fax
numbers and e-mail address below:
Trunk Line: (63-2) 706 2609
Fax: (63-2) 706 2665
Helpdesk
Direct Line:
(63-2) 706 2625
E-mail:
World Wide Web
(https://www.epson.com.ph)
Information on product specifications, drivers for
download, Frequently Asked Questions (FAQ), and
E-mail Enquiries are available.
Toll-Free No. 1800-1069-EPSON(37766)
Our Hotline team can help you with the following over
the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
SC-R5000 Series/SC-R5000L Series User's Guide
Where To Get Help
151
