User Guide
SUMMARY
This guide provides technical specications and information about monitor features, setting up the monitor, and
using the monitor.
Legal information
© Copyright 2026 HP Development
Company, L.P
AMD and Freesync are trademarks of
Advanced Micro Devices, Inc. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries. VESA,
DisplayPort, and the DisplayPort logo are
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries.
The information contained herein is subject to
change without notice. The only warranties
for HP products and services are set
forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your product.
To access the latest user guide, go to
http://www.hp.com/support, and follow the
instructions to
nd your product. Then select
Setup & User Guides.
First Edition: May 2026
Document Part Number: Q10508-001
Table of contents
1 About this guide.................................................................................................................................................................................... 1
2 Getting started...................................................................................................................................................................................... 2
Important safety information.........................................................................................................................................................................................................2
More HP resources................................................................................................................................................................................................................................2
Preparing to call technical support ...............................................................................................................................................................................3
Getting to know your monitor.........................................................................................................................................................................................................3
Features..............................................................................................................................................................................................................................................3
Rear components........................................................................................................................................................................................................................4
Locating the serial number and product number ..............................................................................................................................................6
Setting up the monitor.........................................................................................................................................................................................................................6
Attaching the monitor stand ...............................................................................................................................................................................................6
Connecting the cables............................................................................................................................................................................................................7
Adjusting the monitor ..........................................................................................................................................................................................................10
Turning on the monitor.........................................................................................................................................................................................................11
HP watermark and image retention policy...........................................................................................................................................................11
3 Using the monitor ...............................................................................................................................................................................13
Downloading software and utilities.......................................................................................................................................................................................13
The Information (INF) le................................................................................................................................................................................................................13
The Image Color Matching (ICM) le....................................................................................................................................................................................13
Downloading OMEN Gaming Hub..........................................................................................................................................................................................13
Using the OSD menu ........................................................................................................................................................................................................................14
Using the Joystick buttons...........................................................................................................................................................................................................14
Reassigning the OSD menu options....................................................................................................................................................................................15
Selecting color presets ..................................................................................................................................................................................................................15
Display mode status .........................................................................................................................................................................................................................16
Using auto-sleep mode...................................................................................................................................................................................................................16
4 Support and troubleshooting ........................................................................................................................................................18
Solving common issues.................................................................................................................................................................................................................18
Using the self-test function..........................................................................................................................................................................................................19
Internal test pattern generator.................................................................................................................................................................................................20
Button lockouts.....................................................................................................................................................................................................................................21
5 Maintaining the monitor...................................................................................................................................................................22
Maintenance guidelines.................................................................................................................................................................................................................22
Cleaning the monitor............................................................................................................................................................................................................22
Shipping the monitor.............................................................................................................................................................................................................23
iii
Appendix A Technical specications .............................................................................................................................................24
60.5 cm (23.8 in) model specications..............................................................................................................................................................................24
68.6 cm (27 in) model specications ..................................................................................................................................................................................24
Preset display resolutions............................................................................................................................................................................................................25
60.5 cm (23.8 in) and 68.6 cm (27 in) models ...................................................................................................................................................25
High-denition video formats....................................................................................................................................................................................................26
Energy saver feature........................................................................................................................................................................................................................27
Appendix B Accessibility.....................................................................................................................................................................28
HP and accessibility..........................................................................................................................................................................................................................28
Finding the technology tools you need...................................................................................................................................................................28
The HP commitment..............................................................................................................................................................................................................28
International Association of Accessibility Professionals (IAAP).........................................................................................................29
Finding the best assistive technology.....................................................................................................................................................................29
Assessing your needs..............................................................................................................................................................................................29
Accessibility for HP products.............................................................................................................................................................................29
Monitor accessibility features (select products/regions only)........................................................................................................................30
Built-in accessibility features.........................................................................................................................................................................................30
How do you turn Accessibility Mode on or off?................................................................................................................................................30
How do you turn Accessibility Mode on or off?................................................................................................................................................31
Standards and legislation.............................................................................................................................................................................................................32
Standards......................................................................................................................................................................................................................................32
Mandate 376 – EN 301 549...............................................................................................................................................................................32
Web Content Accessibility Guidelines (WCAG)....................................................................................................................................32
Legislation and regulations .............................................................................................................................................................................................33
Useful accessibility resources and links...........................................................................................................................................................................33
Organizations.............................................................................................................................................................................................................................33
Educational institutions......................................................................................................................................................................................................34
Other disability resources................................................................................................................................................................................................34
HP links.............................................................................................................................................................................................................................................34
Contacting support ...........................................................................................................................................................................................................................34
Index ............................................................................................................................................................................................................35
iv
About this guide1
This guide provides technical specications and information about monitor features, setting up the
monitor, and using the software. Depending on the model, your monitor may not have all the features
included in this guide.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example,
messages related to property damage). Warns the user that failure to follow a procedure exactly as
described could result in loss of data or in damage to hardware or software. Also contains essential
information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI® technology.
About this guide
1
Getting started2
Read this chapter to learn about safety information and where to nd additional HP resources.
Important safety information
An AC adapter and power cord might be included with the monitor. If you use another cord, use only a
power source and connection appropriate for this monitor.
For information about the correct power cord set to use with the monitor, see the Product Notices at HP
Regulatory, Safety, Compliance, and Warranty Information.
WARNING! To reduce the risk of electric shock or damage to the equipment:
● Plug the power cord into an AC outlet that is easily accessible at all times.
● If the power cord has a three-pin attachment plug, plug the cord into a grounded (earthed) three-pin
outlet.
● Disconnect power from the monitor by unplugging the power cord from the AC outlet. When
unplugging the power cord from the AC outlet, grasp the cord by the plug.
For your safety, do not place anything on power cords or cables. Take care to route all cords and cables
connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.
IMPORTANT: For the protection of the monitor and the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to a surge protection device
such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge protection;
the power strip must be specically labeled as having this capability. Use a power strip whose
manufacturer offers a damage replacement policy so that you can replace the equipment if surge
protection fails.
Use the appropriate and correctly sized furniture designed to properly support your monitor.
WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks,
speakers, chests, or carts could fall over and cause personal injury.
WARNING! Stability hazard: The device might fall, causing serious personal injury or death. To prevent
injury, securely attach the monitor to the oor or wall in accordance with the installation instructions.
WARNING! This equipment is not suitable for use in locations where children are likely to be present.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that might cause
disturbing reections from the screen.
More HP resources
Use this table to locate resources that provide product details, how-to information, and more.
2
Chapter 2 Getting started
Table 2-1 Additional information
Resource Contents
Setup Instructions Overview of monitor setup and features
HP support For HP support or to resolve a hardware or software problem, perform
one of these tasks:
● Go to http://www.hp.com/support, and follow the instructions to nd
your product.
● Select the Search icon in the taskbar, type support in the search
box, and then select HP Support Assistant.
● Select the question mark icon in the taskbar.
NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or
any other cables that shipped with your monitor.
Preparing to call technical support
Use this information if you have to troubleshoot an issue.
If you cannot solve a problem using Support and troubleshooting on page 18, a call to technical support
can provide additional help. Have the following information available when you call:
● Monitor model number
● Monitor serial number
● Purchase date on invoice
● Conditions under which the problem occurred
● Error messages received
● Hardware conguration
● Name and version of the hardware and rmware that you are using
Getting to know your monitor
Your monitor has top-rated features. This section provides details about your components, where they are
located, and how they work.
Features
Depending on the model, your monitor might include the following features:
Display features
● 60.47 cm (23.8") and 68.58 cm (27") diagonal viewable screen area with 1920 x 1080 resolution
@ 144Hz refresh rate, plus full-screen support for lower resolutions; includes custom scaling for
maximum image size while preserving original aspect ratio
● Liquid crystal display (LCD) with active matrix and in-plane switching (IPS)
Preparing to call technical support
3
● Wide color gamut: sRGB 99%
● Nonglare panel with an LED backlight
● Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to side
● Tilt and height adjustment capabilities
● On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
● Energy saver feature to meet requirements for reduced power consumption
● Cable management feature for placement of cables and cords
Connectors
● DisplayPort™ video input
● High-Denition Multimedia Interface (HDMI) video input:
High-Denition Multimedia Interface (HDMI) video input (2) for 27" model.
High-Denition Multimedia Interface (HDMI) video input (1) for 23.8" model.
● Audio-out (headphone) jack
● Plug and Play capability, if supported by your operating system
NOTE: To access the latest user guide and product notices, go to http://www.hp.com/support, and
follow the instructions to nd your product. Then select Setup & User Guides.
Rear components
Use these illustrations and tables to identify the components on the rear of the monitor.
NOTE: Refer to the illustration that best matches your monitor.
4
Chapter 2 Getting started
Table 2-2 Rear components and their descriptions: OMEN 27e
Component Description
(1) Joystick Press to open the OSD settings.
(2) Power button Turns the monitor on or off.
(3) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, or a television
audio cable.
CAUTION: To reduce the risk of personal injury, adjust the volume before using
headphones or earbuds.
(4) DisplayPort Connects a DisplayPort cable to a source device such as a computer.
(5) HDMI port Connects the HDMI cable to a source device such as a computer.
(6) HDMI port Connects the HDMI cable to a source device such as a computer.
(7) Power connector Connects the power cord to the monitor.
Table 2-3 Rear components and their descriptions: OMEN 24e
Component Description
(1) Joystick Press to open the OSD settings.
(2) Power button Turns the monitor on or off.
(3) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, or a television
audio cable.
CAUTION: To reduce the risk of personal injury, adjust the volume before using
headphones or earbuds.
(4) DisplayPort Connects a DisplayPort cable to a source device such as a computer.
(5) HDMI port Connects the HDMI cable to a source device such as a computer.
(6) Power connector Connects the power cord to the monitor.
Rear components 5
Locating the serial number and product number
Depending on the product, the serial number and product model number are located on a label on the rear
of the monitor. You might need these numbers when you contact HP for support.
Setting up the monitor
This section describes attaching the monitor stand or wall mount and the options for connecting your
monitor to a PC, notebook, gaming console, or similar device.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort
Guide is available on the web at http://www.hp.com/ergo.
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on
the panel can cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the
screen will not recover to its normal condition.
IMPORTANT: To prevent the screen from getting scratched, defaced, or broken and to prevent damage
to the control buttons, position the monitor facedown on a at surface covered with protective sheet
foam or a nonabrasive cloth.
Attaching the monitor stand
Correctly attaching your monitor stand is critical for safe use. This section describes how to safely attach
a stand.
TIP: Consider the placement of the monitor, because surrounding light and bright surfaces might
cause interfering reections.
NOTE: The procedures for attaching a monitor stand might be different on other models.
NOTE: Leave the monitor in the box to protect the screen until ready to attach the stand.
6
Chapter 2 Getting started
1. Position the monitor head facedown on a at surface covered by a protective sheet made of foam or
a clean, dry cloth.
2. Attach the stand assembly to the back of the monitor.
3. Attach the base to the monitor stand (1), and then tighten the screws (2).
Connecting the cables
In addition to details about how to connect a cable, this section contains information about how your
monitor functions when you connect certain cables.
NOTE: Depending on the model, the monitor might be capable of supporting HDMI and DisplayPort
inputs. The video mode is determined by the video cable used. The monitor automatically determines
which inputs have valid video signals. You can select the inputs through the OSD menu. The monitor ships
with select cables. Not all cables shown in this section are included with the monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
2. Connect one end of the power cord to the power connector on the monitor and the other end to a
grounded AC outlet.
WARNING! To reduce the risk of electric shock or damage to the equipment:
● Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
● Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
● Disconnect power from the equipment by unplugging the power cord from the AC outlet.
Connecting the cables
7
For your safety, do not place anything on power cords or cables. Arrange them so that no one can
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power
cord from the AC outlet, grasp the cord by the plug.
3. Connect a video cable.
NOTE: The monitor automatically determines which inputs have valid video signals. To select any
input, open the OSD menu and select Input.
● Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end
to the HDMI port on the source device.
8
Chapter 2 Getting started
● Connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the monitor
and the other end to the DisplayPort connector on the source device.
Connecting the cables
9
Adjusting the monitor
To support an ergonomic work space, your monitor offers the adjustment options outlined in this section.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort
Guide is available on the web at http://www.hp.com/ergo.
1. Tilt the monitor head forward or backward to set it to a comfortable eye level.
2. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top
bezel edge should not exceed a height that is parallel to your eye height. A monitor that is positioned
low and reclined might be more comfortable for users with corrective lenses. Reposition your monitor
as you adjust your working posture throughout the workday.
10
Chapter 2 Getting started
Turning on the monitor
This section provides important information about preventing damage to your monitor, startup indicators,
and troubleshooting information.
IMPORTANT: Burn-in image damage might occur on monitors that display the same static image on
the screen for 12 or more hours. To avoid burn-in image damage, you should always activate a screen
saver application or turn off the monitor when it will not be in use for a prolonged period of time. Image
retention is a condition that might occur on all LCD screens. Burn-in damage on the monitor is not
covered under the HP warranty.
Press the power button on the monitor to turn it on.
NOTE: Refer to the illustration that best matches your monitor.
NOTE: If pressing the power button has no effect, the Power Button Lockout feature might be enabled.
To disable this feature, press and hold the monitor power button for 10 seconds.
When you rst turn on your monitor, a monitor status message is displayed for 5 seconds. The message
shows which input is the current active signal, the status of the auto-switch source setting (On or
Off; default setting is On), the current preset display resolution, and the recommended preset display
resolution.
Another message then appears to ask if you want to keep the monitor in power-saving mode or switch to
performance mode (select products only). You can choose which setting you prefer.
The monitor automatically scans the signal inputs for an active input and uses that input for the display.
HP watermark and image retention policy
Some monitors are designed with In-Plane Switching (IPS) display technology, which provides ultrawide
viewing angles and advanced image quality. Though suitable for many applications, this panel technology
is not suitable for static, stationary, or xed images for long periods of time, unless you use screen savers.
Turning on the monitor
11
Applications with static images can include camera surveillance, video games, marketing logos, and
templates. Static images can cause image retention damage that could look like stains or watermarks on
the monitor’s screen.
Image retention damage on monitors that are in use 24 hours per day is not covered under the HP
warranty. To avoid image retention damage, always turn off the monitor when it is not in use, or use the
power management setting, if supported on your computer, to turn off the monitor when the computer is
idle.
12 Chapter 2 Getting started
Using the monitor3
This chapter describes how to use your monitor and its features, including software and utilities, the OSD
menu, the function buttons, power modes, and Windows® Hello.
Downloading software and utilities
You can download and install these les from HP Support.
● INF (Information) le
● ICM (Image Color Matching le <model name>.icm)
To download the les:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers.
3. Select your product type.
4. Enter your HP monitor model in the search eld and follow the on-screen instructions. The .inf
and .icm les are included in the SoftPaq.
The Information (INF)
le
The INF le denes monitor resources used by Windows® operating systems to ensure monitor
compatibility with the computer’s graphics adapter.
This monitor is Plug and Play compatible, and the monitor will work correctly without installing the INF le.
Monitor Plug and Play compatibility requires that the computer’s graphics card is VESA DDC2 compliant
and that the monitor connects directly to the graphics card. Plug and Play does not work through separate
BNC-type connectors or through distribution buffers or boxes.
The Image Color Matching (ICM)
le
The ICM les are data les that are used in conjunction with graphics programs to provide consistent color
matching from monitor screen to printer, or from scanner to monitor screen. These les are activated from
within graphics programs that support this feature.
NOTE: The ICM color prole is written in accordance with the International Color Consortium (ICC)
Prole Format specication.
Downloading OMEN Gaming Hub
You can download and install OMEN Gaming Hub from the Microsoft Store app.
To download the application:
1. From the taskbar, select Start.
Using the monitor
13
2. Select the Microsoft Store app.
3. Type OMEN Gaming Hub and select Get.
Using the OSD menu
You can adjust your HP monitor to suit your preferences. Use the OSD menu to customize the viewing
features of your monitor.
To access and make adjustments in the OSD, use the Joystick on the monitor’s rear panel. See Rear
components on page 4.
1. If the monitor is not already on, press the power button to turn on the monitor.
2. Press the center of the Joystick.
3. Press the function buttons up, down, left, or right to navigate menu choices. Press the center of the
Joystick to make a selection.
The following table lists possible menu selections in the OSD main menu. It includes descriptions for each
setting and its impacts on your monitor’s appearance or performance.
Table 3-1 OSD menu options
Main menu Description
Gaming Selects and adjusts gaming preferences, MPRT, response time, variable refresh rate, crosshair,
message timers, and multiple-monitor alignment.
Image Adjusts the screen image, including brightness, contrast, dynamic contrast, video level, sharpness, and
image scaling.
Color Provides a variety of color presets that congure the monitor for different viewing situations.
Input Selects the video input signal (DisplayPort or HDMI).
Power Adjusts the power settings.
Menu Adjusts the OSD menu.
Management Returns all OSD menu settings to the factory default settings.
Information Contains information about current mode, optimal mode, color setting, display mode, rmware
package version, hardware revision, and serial number.
Exit Exits the OSD menu screen.
Using the Joystick buttons
The Joystick menu options offer useful actions, and you can customize all except one of the options to
make them even more useful.
NOTE: The actions of the Joystick menu options vary among monitor models.
For information about changing the function of the Joystick menu options, see Reassigning the OSD menu
options on page 15.
14
Chapter 3 Using the monitor
Table 3-2 Menu options and functions
Option Icon Description
Menu Opens the OSD main menu, selects a menu item from the OSD, or
closes the OSD menu.
Brightness Adjusts the monitor screen brightness.
Color Opens the Color menu where you can select a preset view mode.
Information Provides information about the monitor such as optimal display
mode, power mode, and serial number.
Next Switches the monitor’s input source to the next active input.
Reassigning the OSD menu options
Except for the Menu option, you can change the action associated with an option from its default action to
a menu option you use more frequently.
To reassign the function buttons:
1. Press the Menu option to open the OSD menu.
2. Select Menu, select Assign Buttons, and then select one of the available options for the button that
you want to assign.
Selecting color presets
Use the OSD menu to select from a variety of color presets that
congure the monitor for a variety of
different viewing situations.
To access the color presets:
1. In the OSD menu, select the Color menu.
2. Select a color preset. The following table describes the available color presets.
Reassigning the OSD menu options
15
Table 3-3 Color presets and descriptions
Color preset Description
FPS/RPG/RTS A high brightness preset that takes advantage of the native, wide gamut of the monitor.
Standard Recommended for general computing use.
Native This is the native color temperature and gamut of the LCD panel (no color processing or tuning is
performed).
Cinema Use this mode to watch movies. It should be set to industry standard values for SDR content.
Night Night mode is a low blue light preset that reduces the amount of blue spectral energy emitted by the
monitor. This color preset has a very warm color temperature (2856K).
HP Enhance+ The HP Enhance+ color submenu/preset adds an additional level of detail (sharpness and contrast) to
static images and motion video to enhance their appearance. The three user-selectable options are
Low, Medium, and High. The default is Medium.
RGB Gain Adjust Use this setting to adjust the color temperature of any color preset. RGB gain adjustments are stored
separately for each color preset.
Display mode status
When you turn on the monitor, the status message shows the display mode. The display mode is also
displayed when you change the video input.
The current display mode shows in the Information menu window and at the bottom of the OSD’s main
menu in the status bar area. Modes of operation vary by model. The most common modes are Normal and
AMD FreeSync.
To turn on the AMD FreeSync mode:
1. Press the center of the OSD controller to open the OSD.
2. In the OSD, select Gaming.
3. Select Variable Refresh Rate, and then select On.
Using auto-sleep mode
Your monitor has an energy-saving feature called auto-sleep mode, which is a reduced power state. This
section describes how to activate or adjust auto-sleep mode on your monitor.
When auto-sleep mode is enabled, which it is by default, the monitor enters a reduced power state when
the computer signals low-power mode, which it does by the absence of either a horizontal or vertical sync
signal.
Upon entering this reduced power state (auto-sleep mode), the monitor screen is blanked, the backlight
turns off, and the power light turns amber. The monitor draws less than 0.5 W of power when in this
reduced power state. The monitor wakes from auto-sleep mode when the computer sends an active signal
to the monitor, for example, when you activate the mouse or keyboard.
To disable auto-sleep mode in the OSD:
1. Press the Menu button to open the OSD, or press the center of the OSD controller to open the OSD.
2. In the OSD, select Power.
16
Chapter 3 Using the monitor
3. Select Auto-Sleep Mode, and then select Off.
Using auto-sleep mode 17
Support and troubleshooting4
If your monitor is not working as expected, you might be able to resolve the issue by following the
instructions in this section.
Solving common issues
The following table lists possible issues, the possible cause of each issue, and the recommended
solutions.
NOTE: Always ensure that the BIOS, device rmware, and monitor rmware are updated to the latest
version.
Table 4-1 Common issues and solutions
Issues Possible cause Solution
Screen is blank or video is
blinking.
Power cord is disconnected. Connect the power cord.
Monitor is off.
Press the monitor power button.
NOTE: If pressing the power button has no effect, press
and hold the power button for 10 seconds to disable the
Power Button Lockout feature.
Video cable is improperly
connected.
Connect the video cable properly. For more information, see
Connecting the cables on page 7.
System is in auto-sleep mode. Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible. Perform one of the following actions:
● Open the OSD menu and select the Input menu. Set
Auto-Switch Input to Off, and then manually select
the input.
● Replace the video card or connect the video cable to
one of the computer’s on-board video sources.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low. Open the OSD menu, and select Brightness to adjust the
brightness scale as needed.
“Check Video Cable” is
displayed on the screen.
Monitor video cable is
disconnected.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is
off while connecting the video cable.
“Input Signal Out of Range”
is displayed on screen.
Video resolution rate, refresh rate, or
both, are set higher than the monitor
supports.
Change the settings to a supported setting. See Preset
display resolutions on page 25.
The monitor does not enter
into a low-power sleep state.
The monitor’s power saving control
is disabled.
Open the OSD menu and select Power, select Auto-Sleep
Mode, and then set auto-sleep to On.
“OSD Lockout” is displayed. The monitor’s OSD Lockout function
is enabled.
Press and hold the Left button for 10 seconds to disable the
OSD Lockout function.
“Power Button Lockout” is
displayed.
The monitor’s Power Button Lockout
feature is enabled.
Press and hold the Power button for 10 seconds to unlock
the power button function.
18 Chapter 4 Support and troubleshooting
Table 4-1 Common issues and solutions (continued)
Issues Possible cause Solution
Monitor has trouble waking
from sleep mode
DisplayPort inputs: Set the DisplayPort hot-plug detection to
Always Active.
Power mode monitors: Set the hot-plug detection to Always
Active to switch the monitor to performance mode.
Using the self-test function
To help verify the correct operation of this monitor, a series of startup images and messages is displayed.
These images and messages function as a self-test. Use the following procedure to start the self-test.
1. Turn off the monitor and disconnect all of the cables except the power cord.
2. Turn on the monitor. An image similar to the one shown here is displayed.
A monitor status message is displayed next.
The power-on image and monitor status message indicate that the monitor is working as expected
and is looking for a valid video signal.
Using the self-test function
19
3. Connect a video source to the monitor and repeat steps 1 through 2. If no external video signal is
detected, check the video connection to the host computer.
Internal test pattern generator
This monitor includes a built-in test pattern generator called Diagnostic Patterns to help with diagnosing
visual anomalies.
To open Diagnostic Patterns:
1. Turn on the monitor.
NOTE: Video inputs do not need to be connected.
2. In the left column, navigate to Management.
3. In the middle column, navigate to Diagnostic Patterns.
4. Perform one of these tasks for the options in the right column:
● Highlight an option to see a preview in the background (behind the on-screen display (OSD)
menu).
● Select an option to close the OSD menu and view the test pattern in full screen. Press any of the
menu buttons in the column to exit the full screen pattern and return to the OSD menu.
● To close the Diagnostic Patterns menu, select Back at the bottom of the right column or select
any of the other options in the middle column.
● To close the OSD menu, select Exit at the bottom of the left column.
20
Chapter 4 Support and troubleshooting
NOTE: You can view the diagnostic patterns with or without an active external video signal.
Button lockouts
The button lockout function is available only when the monitor is on, an active signal is displayed, and the
OSD menu is closed. Holding down the power button or Left button for 10 seconds disables that button.
You can enable the button again by holding it down for 10 seconds.
Button lockouts
21
Maintaining the monitor5
Properly maintained, your monitor can run for many years. These instructions provide steps you can
perform to keep your monitor in the best condition.
Maintenance guidelines
Follow these instructions to enhance the performance and extend the life of the monitor.
● Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
● Use only a power source and connection appropriate for this monitor, as indicated on the label or back
plate of the monitor.
● Be sure that the total ampere rating of the products connected to the outlet does not exceed the
current rating of the AC outlet and that the total ampere rating of the products connected to the cord
does not exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS
or A) for each device.
● Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the
plug rmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
● Turn the monitor off when it is not in use, and use a screen saver program. Doing this can substantially
increase the life expectancy of the monitor.
NOTE: A burned-in image on the monitor is not covered under the HP warranty.
● Never block the slots or openings of the cabinet or push objects into them. These openings provide
ventilation.
● Do not drop the monitor or place it on an unstable surface.
● Do not allow anything to rest on the power cord. Do not walk on the cord.
● Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
Cleaning the monitor
Use these instructions to clean your monitor when necessary.
1. Turn off the monitor and unplug the power cord from the AC outlet.
2. Disconnect any external devices.
3. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
CAUTION: Never spray cleaner directly onto the screen. It can run behind the bezel and damage
the electronics. Water dripping into the ventilation openings or other points of entry can cause
22
Chapter 5 Maintaining the monitor
damage to the monitor. Protect your monitor by always consulting your user guide for cleaning
procedures, or go to http://www.hp.com/support and search for How to Clean Your Computer.
IMPORTANT: Do not use cleaners that contain petroleum-based materials such as benzene,
thinner, or any volatile substance to clean the monitor screen or cabinet. These chemicals might
damage the monitor.
IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen
surface. The cloth should be moist, but not wet. Allow the monitor to air-dry before use.
4. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. The
World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria. A disinfectant
that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and
30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Shipping the monitor
Keep the original packing box in a storage area. You might need it later if you ship the monitor or move.
Shipping the monitor
23
Technical specicationsA
This section contains technical specications for the physical aspects of your monitor, such as the weight
and viewing dimensions, as well as required environmental operating conditions and power source ranges.
All specications represent the typical specications provided by HP component manufacturers; actual
performance can vary either higher or lower.
NOTE: For the latest specications or additional specications for this product, go to
http://www.hp.com/go/quickspecs/ and search for your specic monitor model to nd the model-specic
QuickSpecs.
60.5 cm (23.8 in) model
specications
This section provides specications for your monitor.
Table A-1 Technical specications
Specication Metric U.S.
Display 62.48 cm 24.6 in
Type IPS
Viewable image size 60.47 cm diagonal 23.80 in diagonal
Maximum weight (unpacked) 4.05 kg 8.93 lbs
Dimensions (include base)
Height (highest position)
Height (lowest position)
Depth (with cable management)
Width
47.68 cm
37.68 cm
22.32 cm
53.99 cm
18.77 in
14.83 in
8.79 in
21.26 in
Tilt –5° to 23°
Environmental requirements temperature
Operating temperature
Storage temperature
Storage humidity
5°C to 35°C
–40°C to 65°C
5% to 95% (noncondensing)
41°F to 95°F
–40°F to 149°F
Power source 100 V AC to 240 V AC, 50 Hz to 60 Hz
Video input terminal One HDMI port, one DisplayPort port, and
one audio-out (headphone) connector
68.6 cm (27 in) model specications
This section provides specications for your monitor.
24
Appendix A Technical specications
Table A-2 Technical specications
Specication Metric U.S.
Display 70.82 cm 27.88 in
Type IPS
Viewable image size 68.60 cm diagonal 27.00 in diagonal
Maximum weight (unpacked) 4.63 kg 10.21 lbs
Dimensions (include base)
Height (highest position)
Height (lowest position)
Depth (with cable management)
Width
51.75 cm
41.75 cm
22.32 cm
61.26 cm
20.37 in
16.44 in
8.79 in
24.12 in
Tilt –5° to 23°
Environmental requirements temperature
Operating temperature
Storage temperature
Storage humidity
5°C to 35°C
–40°C to 65°C
5% to 95% (noncondensing)
41°F to 95°F
–40°F to 149°F
Power source 100 V AC to 240 V AC, 50 Hz to 60 Hz
Video input terminal Two HDMI ports, one DisplayPort port, and
one audio-out (headphone) connector
Preset display resolutions
The following display resolutions are the most commonly used modes and are set as factory defaults. The
monitor automatically recognizes these preset modes, and they will appear properly sized and centered
on the screen.
60.5 cm (23.8 in) and 68.6 cm (27 in) models
This section provides preset display resolutions and preset timing resolutions.
Table A-3
Preset display resolutions
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
1 640 × 480 31.469 59.940
2 640 × 480 37.500 75.000
3 720 × 400 31.469 70.087
4 800 × 600 37.879 60.317
5 800 × 600 46.880 75.000
6 1024 × 768 48.363 60.004
7 1024 × 768 60.020 75.030
8 1280 × 720 45.000 60.000
Preset display resolutions 25
Table A-3 Preset display resolutions (continued)
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
9 1280 × 720 49.702 59.810
10 1280 × 1024 63.981 60.020
11 1280 × 1024 79.980 75.020
12 1440 × 900 55.935 59.887
13 1600 × 900 60.000 60.000
14 1680 × 1050 65.290 59.954
15 1920 × 1080 67.500 60.000
16 1920 × 1080 113.220 99.930
17 1920 × 1080 137.260 119.980
18 1920 × 1080 163.440 144.000
Table A-4 Preset timing resolutions
Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz)
1 480p 720 × 480 31.469 59.940
2 576p 720 × 576 31.250 50.000
3 720p50 1280 × 720 37.500 50.000
4 720p60 1280 × 720 45.000 60.000
5 1080p50 1920 × 1080 56.250 50.000
6 1080p60 1920 × 1080 67.500 60.000
7 1080p100 1920 × 1080 113.220 100.000
8 1080p120 1920 × 1080 137.260 120.000
High-denition video formats
This section provides high-denition video formats.
Table A-5
High-denition video formats
Preset Timing
name
Pixel format Horz freq (kHz) Vert freq (Hz)
1 480p 720 × 480 31.469 59.94
2 576p 720 × 576 31.250 50.00
3 720p50 1280 × 720 37.500 50.00
4 720p60 1280 × 720 45.000 60.00
5 1080p50 1920 × 1080 56.250 50.00
6 1080p60 1920 × 1080 67.500 60.00
26 Appendix A Technical specications
Table A-5 High-denition video formats (continued)
Preset Timing
name
Pixel format Horz freq (kHz) Vert freq (Hz)
7 1080p100 1920 × 1080 113.220 100.000
8 1080p120 1920 × 1080 137.260 120.000
Energy saver feature
This monitor supports a reduced power state.
The reduced power state is initiated if the monitor detects the absence of either the horizontal sync signal
or the vertical sync signal. Upon detecting the absence of these signals, the monitor screen is blank, the
backlight is turned off, and the power light turns amber. In the reduced power state, the monitor uses < 0.5
W of power. There is a brief warm-up period before the monitor returns to its normal operating state.
See the computer manual for instructions on setting the energy saver mode (sometimes called “power
management feature”).
NOTE: This power saver feature works only when the monitor is connected to a computer that has
energy-saver features.
By selecting the settings in the monitor Sleep Timer utility, you can also program the monitor to initiate the
reduced power state at a predetermined time. When the monitor Sleep Timer utility initiates the reduced
power state, the power light blinks amber.
Energy saver feature
27
AccessibilityB
HP’s goal is to design, produce, and market products, services, and information that everyone everywhere
can use, either on a standalone basis or with appropriate third-party assistive technology (AT) devices or
applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected
in everything HP does. HP strives to create an inclusive environment focused on connecting people to the
power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you
create independence at home, at work, and in the community. Assistive technology helps increase,
maintain, and improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 29.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities.
This commitment supports the company’s diversity objectives and helps ensure that the benets of
technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively
used by everyone, including people with disabilities, either on a standalone basis or with appropriate
assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All
HP managers and employees are expected to support these objectives and their implementation in
accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
● Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant
to HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.
28
Appendix B Accessibility
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the eld of
accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing
products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to
learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org
to join the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing
accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or
any other assistive technology (AT) to help with your specic situation—a variety of assistive technologies
make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. AT removes barriers and helps you create independence at home,
at work, and in the community. AT helps increase, maintain, and improve the functional capabilities of
electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several
products, answer your questions, and facilitate your selection of the best solution for your situation.
You will nd that professionals qualied to do AT assessments come from many elds, including those
licensed or certied in physical therapy, occupational therapy, speech/language pathology, and other
areas of expertise. Others, while not certied or licensed, can also provide evaluation information. You will
want to ask about the individual’s experience, expertise, and fees to determine if they are appropriate for
your needs.
Accessibility for HP products
These links provide information about accessibility features and AT, if applicable and available in your
country or region, that are included in various HP products. These resources will help you select the
specic assistive technology features and products most appropriate for your situation.
● HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Ofce of Aging and Accessibility.
● HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge library search box. Select the
appropriate operating system in the results.
● HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 34.
Additional links to external partners and suppliers that may provide additional assistance:
International Association of Accessibility Professionals (IAAP)
29
● Microsoft Accessibility information (Windows and Microsoft Ofce)
● Google Products accessibility information (Android, Chrome, Google Apps)
Monitor accessibility features (select products/regions only)
HP monitors enable you to nd and congure display settings directly from your monitor, without needing
to use an external device such as a computer, using multiple types of accessibility enhancements.
Built-in accessibility features
The following accessibility features are built into the monitor.
● Physical buttons or a joypad that are tactilely discoverable.
● Physical button or joypad labels that are displayed on-screen.
● On-Screen Display (OSD) menu
– Menu items, text, and elements meet a 4.5:1 (or greater) contrast ratio.
– Focus indication is provided.
How do you turn Accessibility Mode on or off?
Turn Accessibility Mode on or off using either physical monitor controls or an OSD menu.
● On a monitor with a Joypad, press and hold the center of the Joypad for four seconds to turn
Accessibility Mode on or off.
When Accessibility Mode is turned on using a physical button, an Accessibility Mode is On message is
displayed. When Accessibility Mode is turned off using a physical button, an Accessibility Mode is Off
message is displayed.
● Using the OSD menu:
– To turn on Accessibility Mode, set the language to English, and then select Management >
Accessibility > On.
– To turn off Accessibility Mode, select Management > Accessibility > Off.
30
Appendix B Accessibility
How do you turn Accessibility Mode on or off?
Turn Accessibility Mode on or off using either physical monitor controls or an OSD menu.
● On a monitor with a Joypad, press and hold the center of the Joypad for four seconds to turn
Accessibility Mode on or off.
When Accessibility Mode is turned on using a physical button, an Accessibility Mode is On message is
displayed. When Accessibility Mode is turned off using a physical button, an Accessibility Mode is Off
message is displayed.
● Using the OSD menu:
– To turn on Accessibility Mode, set the language to English, and then select Management >
Accessibility > On.
– To turn off Accessibility Mode, select Management > Accessibility > Off.
How do you turn Accessibility Mode on or off?
31
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons
with disabilities. These regulations are historically applicable to telecommunications products and
services, PCs and printers with certain communications and video playback features, their associated
user documentation, and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities.
The standards contain technical criteria specic to various types of technologies, as well as performance-
based requirements which focus on functional capabilities of covered products. Specic criteria cover
software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard species the accessibility requirements applicable to ICT
products and services, with a description of the test procedures and evaluation methodology for each
requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C’s Web Accessibility Initiative (WAI) helps
web designers and developers create sites that better meet the needs of people with disabilities or
age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
32
Appendix B Accessibility
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG
2.0 provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability
of presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance.
The HP policy landscape website provides information about key legislation, regulations, and standards in
the following locations:
● United States
● Canada
● Europe
● Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities
and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only.
HP assumes no responsibility for information or contacts you encounter on the internet. Listing on this
page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
Legislation and regulations
33
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age-
related limitations.
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related
limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specic links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or
accessibility of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical
support or accessibility of HP products:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
34
Appendix B Accessibility
Index
A
accessibility 28, 29, 33, 34
accessibility needs
assessment 29
assistive technology (AT)
nding 29
purpose 28
AT (assistive technology)
nding 29
purpose 28
C
calling technical support 3
color presets 15
components
rear 4
connectors
DisplayPort 4
mini DisplayPort 4
power 4
customer support,
accessibility 34
D
diagnostics 19
DisplayPort connector 4
G
getting started 2
getting to know your monitor 3
H
HDMI port 4
HP Assistive Policy 28
HP resources 2
HP support 2
I
internal diagnostics 20
International Association of
Accessibility Professionals 29
L
label 6
P
ports
HDMI 4
USB Type-C 4
power connector 4
product label 6
product number 6
R
rear components 4
resources, accessibility 33
S
safety information 2
Section 508 accessibility
standards 32
self-test 19
serial number 6
standards and legislation,
accessibility 32
support 3
T
technical support 3
troubleshooting 18
W
warnings 2
Index
35
