Operator’s Manual
Item No. 2350095-1 en Rev 05/11
ENGLISH
CAYENNE
®
HEAVY-DUTY INDUCTION HOT PLATES
Thank you for purchasing this Vollrath Induction Range. Before operating the unit, read and familiarize yourself with the following operating and safety
instructions. SAVE THE ORIGINAL BOX AND PACKAGING. Use this packaging to ship the unit if repairs are needed. SAVE THESE INSTRUCTIONS FOR
FUTURE REFERENCE.
Item Description Voltage HZ Amps
Watts per
Hob Plug
912HIMC Bench – 2 Hob 208 - 240 50/60 24.0 2,500 - 2,900 6-30P*
912HIDC Bench – 2 Hob 208 - 240 50/60 24.0 2,500 - 2,900 6-30P*
924HIMC Bench – 4 Hob 208 - 240 50/60 2 x 24.0 2,500 - 2,900 2 x 6-30P**
924HIDC Bench – 4 Hob 208 - 240 50/60 2 x 24.0 2,500 - 2,900 2 x 6-30P**
*One (1) dedicated circuit with a single outlet is required per 2 hobs.
**Two separate dedicated circuits with a single outlet per 2 hobs is required.
Foodservice induction ranges
OperatOr’s Manual
2
Safety PrecautionS
To ensure safe operation, read the following statements and understand
their meaning. This manual contains safety precautions which are
explained below. Please read carefully.
WARNING
Warning is used to indicate the presence of a hazard that can cause
severe personal injury, death, or substantial property damage if the
warning is ignored.
CAUTION
Caution is used to indicate the presence of a hazard that will or can
cause minor personal injury or property damage if the caution is
ignored.
NOTE
Note is used to notify people of installation, operation, or maintenance
information that is important but not hazard-related.
For Your Safety!
These precautions should be followed at all times. Failure to follow
these precautions could result in injury to yourself and others.
To reduce risk of injury or damage to the unit:
Plug only into grounded electrical outlets matching the nameplate
rated voltage. Each induction unit should have a separate circuit.
Do not use an extension cord with this equipment. Do not plug this
equipment into a power strip or multi-outlet power cord.
As a precaution, persons using a pacemaker should stand back
12” (30 cm) from an operating unit. Studies have shown that the
induction element will not disrupt a pacemaker.
Keep all credit cards, driver liscences and other items with a
magnetic strip away from an operating unit. The unit’s magnetic eld
will damage the information on these strips.
The heating surface is made of a strong, non-porous material.
However, should it crack or break, stop using and immediately
unplug the unit.
Do not leave an empty pan on an operating unit.
Unit should only be used in a at, level position.
Unplug unit and let it cool before cleaning or moving.
Do not touch the cooking surface. It remains hot after the unit is
turned off.
Do not spray controls or outside of unit with liquids or cleaning
agents.
Unplug when not in use.
Keep unit and power cord away from open ames, electric burners
or excessive heat.
Do not heat sealed cans or containers as they may explode.
Do not operate unattended.
Closely supervise units operating in public areas and/or around
children.
Do not operate if unit has been damaged or is malfunctioning in any
way.
Do not place any objects inside the air intake or exhaust panels.
Do not place weight on the control knob. or knob guard
FCC Statement ~ This product may cause interference to radio
equipment and should not be installed near maritime safety
communications equipment or other critical navigation or
communication equipment operating between 0.45-30 MHz .
function and PurPoSe
This unit is intended to be used with induction-ready cookware (see below)
with a at, ferrous base measuring 4-1/2” (11.4 cm) to 10-1/4” (26 cm) wide.
This unit is intended for use in commercial foodservice operations only. It is not
intended for household, industrial or laboratory use.
induction ready cookware
Ferrous stainless steel
Iron
Cast iron
unsuitable cookware
Cookware with a base less than 4-1/2” (11.4 cm)
Pottery, glass, aluminum, bronze or copper cookware
Cookware with any type of footed base
NOTE:
Theremustbeaminimumof4”(10cm)betweentheinductionrange
andanysurroundingsurfacetoallowsufcientairowaroundthe
unit.Blockingtheairowcouldoverheattheunit.
inStallation
1. Install and secure the legs to the base of the unit.
2. Place the induction range/warmer on a at stable surface at a suitable and
safe height.
3. Level the equipment using the adjustable feet.
NOTE:
Thisunitisnotdesignedtobeinclosedorbuiltintoanyarea.
Theremustbeaminimumof4”(10cm)ofspacebetweentherearof
theinductionwarmerandanysurroundingsurface.
Sufcientairowmustbeallowedaroundtheunit.Blockingthe
airowcouldcausetheunittooverheat.
4. Plug the power cord into a grounded electrical outlet with the matching
nameplate rated voltage.
NOTE:Usingavoltageotherthanthenameplateratedvoltagewill
causedamagetotheunit.Incorrectvoltage,modicationtothe
powercordorelectricalcomponentscandamageunitandwillvoid
thewarranty.Inductionunitsaretouseaseparatededicatedcircuit.
oPeration
WARNING
ElectricalShockHazard.
Keep water and other liquids from entering the
inside of the unit. Liquid inside the unit could cause
an electrical shock.
If liquid spills or boils over onto the unit, immediately unplug the unit
and remove cookware. Wipe up any liquid with a padded cloth.
1. Place the induction-ready cookware containing food in the center position
of the hob(s) to be used.
NOTE:
Donotpre-heatemptycookware.Becauseofthespeedand
efciencyoftheinductionrange,cookwarecanveryquickly
overheatandbedamaged.
Donotdropcookingutensilsorotherobjectsontothecooking
surface.Thestrong,non-poroussurfacewillbreak.Thewarranty
doesnotcoverthistypeofabuse.
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ENGLISH
OperatOr’s Manual
digital control Model
on
o
on
o
temp
power
timer
timer
temp
power
G
H
I
J
B
F
D
A
E
C
Figure2.DigitalModelControlPanel
A
ON/OFF button. Press to turn unit on. An LED above the control
will illuminate when switched on.
B
ON LED light. Illuminates when the power is switched on.
C
POWER/TEMP button. Used to change the mode and display
panel from power to temperature.
D
POWER LED light. Illuminates when the unit is in the power
mode.
E
TEMPERATURE LED light. Illuminates when the unit is in the
temperature mode.
F
DISPLAY panel. Displays the power level or time depending
upon the mode selected and model.
G
UP button. Used to increase the power level or time depending
upon the mode selected and model.
H
DOWN button. Used to decrease the power level or time
depending upon the mode selected and model.
I
TIMER button. Used to switch on and start the timer function.
J
HOB LOCATION. Shows which hob the control is operating.
Adjusting the Power and Temperature
1. Press the on/off button (A) to turn on the hob on. See Figure 2. The on
led (B) will illuminate. When induction-ready cookware is placed on the
range, the display will remain “steady on” with a value. This indicates
the unit is heating. Models with two heating surfaces will have separate
ON/OFF buttons for each heating surface.
2. Press the power/temp button (C) to choose a cooking power level
(1 – 100) or an approximate temperature (100° – 400° F). The power
led light (D) will illuminate when the unit is in the power mode. The
temperature light (E) will illuminate when the unit is in the temperature
mode.
3. Press the up button (G) or the down button (H) to increase or decrease
the power level or temperature.
WARNING
BurnHazard.
Do not touch cookware, heating surface, food, or
liquid while heating.
Hot food and liquids can burn skin. Induction heating surfaces heat
very rapidly. Use caution when adding pre-heated oil, liquid or other
food already in the cookware.
Manual control Model
C
A
A
B
B
C
Figure1.ManualModelControlPanel
A
CONTROL KNOB. Controls the amount of heat transferred to the
induction ready cookware.
B
INDICATOR LED light. Illuminates steady when an induction
ready pan is on the hob and the control knob is between the “low”
to high” range. Blinks 1 time per second when no pan or a non
induction ready pan is on the hob.
C
HOB LOCATION. Shows which hob the control is operating.
D
KNOB GUARD (not shown). Helps protect the control knob from
damage.
1. Rotate the control knob (A) to the desired setting. See Figure 1. The
indicator led light (B) will illuminate
steady when an induction ready
pan is on the hob and the control knob is set between the “low” to
“high” range. The indicator led light (B) blinks when no pan or a
non induction ready pan is on the hob and the control knob is set
between the “low” to “high” range.
2. When the cooking or heating is complete. Rotate the control know to the
“off” position and remove the cookware.
3. Clean the equipment after each use. Follow the CLEANING section in this
manual.
Foodservice induction ranges
OperatOr’s Manual
4
Activating the Timer
1. Press the timer button (I). The display will show “1” with a ashing dot
in the lower right corner.
2. Press the up button (G) or the down button (H) to set the timer from 1
to 180 minutes.
3. When the timer cycle is complete, the unit will turn off.
4. To cancel the timer, press the power/temp button (B). The timer will turn
off and the unit will return to the power or temperature mode.
cleaning
To maintain the appearance and increase the service life, clean your
induction range daily.
WARNING
ElectricalShockHazard.
Keep water and other liquids from entering the
inside of the unit. Liquid inside the unit could cause
an electrical shock.
If liquid spills or boils over onto the unit, immediately unplug the unit
and remove cookware. Wipe up any liquid with a padded cloth.
WARNING
BurnHazard.
Do not touch cookware, heating surface, food, or
liquid while heating.
Hot food and liquids can burn skin. Induction heating surfaces heat
very rapidly. Use caution when adding pre-heated oil, liquid or other
food already in the cookware.
1. Unplug the unit and let it completely cool.
2. Wipe the unit exterior with a clean damp cloth.
3. Do not use abrasive materials, scratching cleansers or souring pad to
clean the unit. These can damage the nish.
4. Thoroughly wipe off any mild soap or chemical cleaners. Residue
could corrode the surface of the unit.
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OperatOr’s Manual
troubleShooting
ManualControlModels:
When there is a problem with the hob the LED light will blink rapidly a specied number of times between pauses - dening a fault code.
“F9” - LED light Off for 2 seconds, then 9 blinks per second then repeat pattern
“F2” - LED light Off for 2 seconds, then 2 blinks per second then repeats pattern
“F8” - LED light Off for 2 seconds, then 8 blinks per second then repeat pattern
“F4” - LED light Off for 2 seconds, then 4 blinks per second then repeat pattern
“F5” - LED light Off for 2 seconds, then 5 blinks per second then repeat pattern
No Pan - LED Light blinks 1 time every second
AllModels:
The unit is equipped with an “over-heating protection” feature. If the temperature of the cooking surface becomes too hot, the unit will turn off. The display
will ash “F2” to indicate the unit is in “over-heating protection” mode. After the unit has cooled, turn the cooking surface on and if “F2” is not displayed, then
cooking can resume.
Problem It might be caused by Course of Action
The unit turned off after 10 minutes.
There is not a pot/pan on the induction range or the
pot/pan is not induction-ready cookware. The induction
range turned off. This is normal.
Make sure the pot/pan is induction ready. See the
FUNCTIONandPURPOSE Section of this manual.
The unit is on, but not heating.
The cookware may be too small or may not be
induction-ready.
Make sure the pot/pan is induction ready. See the
FUNCTIONandPURPOSE of this manual.
The digital display lights are ashing. The overheat-protection feature may have activated. Remove cookware. Let cooking surface cool.
The unit suddenly stopped working.
The unit may be too close to an external heat source or
the air intake may be restricted.
Relocate the unit away from any external heat
source. Clear any obstructions to the air intake.
Flashing Message (F code) It might be caused by Course of Action
Add Pan (Add Pan)
No pan has been detected on the induction range.
Place induction-ready cookware on the heating
surface.
Bad Pan (Bad Pan - F9)
The cookware may be too small or may not be
induction-ready.
Make sure the pot/pan is induction ready. See the
FUNCTIONandPURPOSE of this manual.
TOO HOT (Too Hot - F2)
The overheat-protection feature may have activated.
Remove cookware. Let cooking surface cool. Clear
any obstructions to the air intake.
BAD FLO (Bad Flow - F8)
The unit may be too close to an external heat source or
the air intake may be restricted.
Relocate the unit away from any external heat
source. Clear any obstructions to the air intake.
HT SNC (Heatsink - F4)
The overheat-protection feature may have activated.
Remove cookware. Let cooking surface cool. Clear
any obstructions to the air intake.
HT TH (Heat Therm - F5)
The overheat-protection feature may have activated.
Remove cookware. Let cooking surface cool. Clear
any obstructions to the air intake.
HOT
No defect. Indicates the cooking surface is hot after a
heating cycle has completed.
Restart with pan on surface. Allow time for the
cooking surface to cool.
Service and rePair
There are no user serviceable parts within this appliance. To avoid serious injury or damage, never attempt to repair the induction range or replace a damaged
power cord yourself. Do not send units directly to the Vollrath Company. Please contact the qualied professional repair service listed below.
VOLLRATHInductionRepairService•1-800-825-6036(USA)orwww.vollrathco.com
When contacting the Authorized Professional Service Center, please be ready with the model number, serial number, and proof of purchase showing the date
the unit was purchased.
Foodservice induction ranges
OperatOr’s Manual
6
Warranty Statement for the vollrath co. l.l.c.
The Vollrath Company LLC warrants the products it manufactures and distributes against defects in materials and workmanship for a period of one year, except as specically
provided below. The warranty runs 12 months from the date of original installation. (End user receipt)
1. Refrigeration compressors – The warranty period is 5 years.
2. Replacement parts – The warranty period is 90 days.
3. Fry pans and coated cookware – The warranty period is 90
days
4. EverTite™ Riveting System – The warranty covers loose
rivets only, forever.
5. Cayenne® Heat Strips – The warranty period is 1 year plus
an additional 1 year period on heating element parts only.
6. Ultra, Ultra Fajita, Mirage® Pro and Professional Induction
Ranges – The warranty period is 2 years.
7. Mirage®, Mirage® Cadet, Mirage® Fajita and Commercial
Induction Ranges - The warranty period is 1 year.
8. ServeWell® Induction Workstations – The warranty period is
one year on the workstation table and 2 years on induction
hobs.
9. Slicers – The warranty period is 10 years on gears and 5
years on belts.
10. Mixers – The warranty period is 2 years.
11. Extended warranties are available at the time of sale.
12. Vollrath – Redco products – The warranty period is 2 years.
13. Optio / Arkadia product lines – The warranty period is 90
days.
14. All non-stick products (i.e. fry pans and surfaces) are 90
days for the non stick surfaces.
All products in the Jacob’s Pride
®
collection, including
the following, have a lifetime warranty:
• NSF Certied One-Piece Dishers
• NSF Certied Spoodle
®
Utensils
• NSF Certied Heavy-Duty Spoons with Ergonomic
Handle
• NSF Certied Heavy-Duty Basting Spoons
• Heavy duty Turners with Ergonomic handle
• One-Piece Tongs*
• Heavy-Duty One-Piece Ladles*
• Nylon Handle Whips
• One-Piece Skimmers
• Tribute
®
, Intrigue
®
, and Classic Select
®
Cookware*
*Jacob’s Pride® warranty does not cover Kool-
Touch®, non stick coatings and silicone handles.
Itemssoldhavingnowarranty:
• Meat Grinder Knives
• Light Bulbs in Convection Ovens and Hot Food
Merchandiser
• Oven Door Seals
• Oven Door Glass
• Hot Food Merchandisers / Display Case Glass
• Calibration and set up of gas equipment
• Slicer / Dicer blades (table top food prep) – Redco
and Vollrath
THISWARRANTYISINLIEUOFANYOTHERWARRANTIES,EXPRESSORIMPLIED,INCLUDINGANYIMPLIEDWARRANTYOF
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE
As The Vollrath Company LLC’s only responsibility and the purchaser’s only remedy, for any breach of warranty, The Vollrath Company LLC will repair or, at its option, replace the
defective product or part without charge, except as otherwise provided below:
• For refrigeration compressors and the second year of the warranty on Cayenne® Heat Strips and mixers, The Vollrath Company LLC will provide the repaired or replacement
part only; and the buyer will be responsible for all labor charges incurred in performing the repair or replacement.
• To obtain warranty service, the buyer will be responsible to return to The Vollrath Company LLC any product (other than gas equipment that is permanently installed) weighing
less than 110 lbs. or located outside of a 50-mile radius of a certied technician designated by The Vollrath Company LLC to perform warranty repairs. If a Vollrath Technician
cannot be contacted check the website for service contact points. (Please refer to the Product Catalogue for weights and sizes of product)
• No remedy will be available for products that have been damaged by accident, carelessness, improper installation, lack of proper setup or supervision when required, neglect,
improper use, installation or operation contrary to installation and operating instructions or other causes not arising out of defects in materials or workmanship. At the buyer’s
request, The Vollrath Company LLC will repair and or replace such products at a reasonable cost.
• No remedy will be available for slicers where blade has not been sharpened (Refer to owner’s manual for sharpening instructions)
• No remedy will be available for mixers damaged by changing gears while unit is running or overloading, in either case as determined by a Vollrath Certied Technician
• Warranty work must be authorized in advance by The Vollrath Company LLC. See the operating and safety instructions for each product for detailed warranty claim procedures.
• No remedy will be available for product returned and found to be acceptable to the product specication.
• No remedy will be available under any warranty not registered as required below.
LIMITATIONOFLIABILITY:
THEVOLLRATHCOMPANYLLCSHALLHAVENOLIABILITYFORINCIDENTALORCONSEQUENTIALDAMAGESOFANYKIND,
WHETHERBASEDUPONNEGLIGENCEOROTHERTORT,BREACHOFWARRANTY,ORANYOTHERTHEORY.
induction range Warranty information
The Vollrath Company will warranty the induction ranges covered in this manual for a period of one (1) year in accordance with the policy stated above. Any
damages from improper use, abuse, modication or damage resulting from improper packaging during return shipment for warranty repair will not be covered
under warranty.
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OperatOr’s Manual
warranty Procedure
On all warranty calls, the following process and information is required:
• All warranty claims will start with a call to Vollrath Technical Service support line.(800-628-0832).
• A technical support professional will work to diagnose the issues, and provide the details for the service solution.
• Name and phone number of person calling
• Business name, street address, city, state and zip
• Model and serial number
• Date of purchase and proof of purchase (Receipt)
• Name of dealer where unit was purchased
NOTE: Vollrath will not accept products sent without the proper procedure being followed.
Important:
TO MAKE A CLAIM FOR ANY REMEDY UNDER THIS WARRANTY, YOU MUST REGISTER YOUR WARRANTY.
register today
ONLINE: Register your warranty on-line now at www.Vollrathco.com
NO WEB ACCESS: If you do not have access to the web, kindly register by completing the warranty registration form and faxing it to The Vollrath Co. LLC ofce in the country of
purchase.
Warranty regiStration
business naMe
key contact naMe eMail
street address
city state ZiP code
country Phone Fax
Model iteM nuMber
serial nuMber - -
oPeration tyPe
R Limited Service Restaurant R Full Service Restaurant R Bars and Taverns R Supermarket
R Convenience Store R Recreation R Hotel/Lodging R Airlines
R Business/Industry R Primary/Secondary School R Colleges/University R Hospitals
R Long-Term Care R Senior Living R Military R Corrections
reason For selecting our Product
R Appearance R Full Service Restaurant R Availability R Sellers Recommendation
R Ease of Operation R Versatility of Use R Price R Brand
would you like to receive our Full-line catalog and reMain on our Mailing list? R Yes R No
worldwide induction ranges
www.vollrathco.com
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201
U.S.A.
Main Tel: 800.628.0830
Fax: 800.752.5620
Technical Services: 800.628.0832
Service Fax: 920.459.5462
Canada Service: 800.695.8560
© 2011 The Vollrath Company, L.L.C.
