LASER PRINTER MX-B467P
User's Guide
November 2020
Machine type(s):
4600
Models:
690 and its equivalent models
Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements............................................................................................................................................. 5
Learning about the printer...........................................................................8
Selecting a location for the printer..................................................................................................................8
Printer configurations......................................................................................................................................... 9
Attaching cables.................................................................................................................................................10
Using the control panel......................................................................................................................................11
Understanding the status of the power button and indicator light........................................................ 11
Loading paper and specialty media..........................................................12
Setting the paper size and type..................................................................................................................... 12
Configuring Universal paper settings........................................................................................................... 12
Loading trays....................................................................................................................................................... 12
Loading the multipurpose feeder...................................................................................................................14
Linking trays.........................................................................................................................................................15
Paper support.............................................................................................. 16
Supported paper sizes......................................................................................................................................16
Supported paper types.....................................................................................................................................18
Supported paper weights................................................................................................................................ 18
Printing......................................................................................................... 19
Printing from a computer..................................................................................................................................19
Printing from a mobile device......................................................................................................................... 19
Configuring confidential jobs.........................................................................................................................20
Printing confidential and other held jobs.....................................................................................................21
Printing a font sample list................................................................................................................................22
Placing separator sheets between copies................................................................................................. 22
Understanding the printer menus............................................................23
Menu map............................................................................................................................................................23
Device...................................................................................................................................................................24
Print........................................................................................................................................................................ 31
Contents 2
Paper.....................................................................................................................................................................37
Network/Ports.....................................................................................................................................................39
Security................................................................................................................................................................. 51
Reports.................................................................................................................................................................56
Help.......................................................................................................................................................................57
Troubleshooting.................................................................................................................................................57
Printing the Menu Settings Page...................................................................................................................57
Securing the printer................................................................................... 58
Locating the security slot................................................................................................................................ 58
Erasing printer memory................................................................................................................................... 58
Restoring factory default settings................................................................................................................. 58
Statement of Volatility...................................................................................................................................... 59
Maintaining the printer.............................................................................. 60
Networking......................................................................................................................................................... 60
Cleaning the printer..........................................................................................................................................62
Ordering parts and supplies...........................................................................................................................62
Replacing parts and supplies.........................................................................................................................63
Moving the printer............................................................................................................................................. 74
Saving energy and paper................................................................................................................................75
Clearing jams...............................................................................................77
Avoiding jams..................................................................................................................................................... 77
Identifying jam locations..................................................................................................................................78
Paper jam in door A.......................................................................................................................................... 79
Paper jam in the rear door.............................................................................................................................. 82
Paper jam in the standard bin........................................................................................................................ 83
Paper jam in the duplex unit...........................................................................................................................83
Paper jam in trays..............................................................................................................................................84
Paper jam in the multipurpose feeder......................................................................................................... 85
Troubleshooting..........................................................................................87
Configuring the SMTP server......................................................................................................................... 87
Network connection problems.......................................................................................................................87
Issues with supplies..........................................................................................................................................89
Paper feed problems........................................................................................................................................90
Contents 3
Printing problems.............................................................................................................................................. 93
Contacting your dealer....................................................................................................................................112
Upgrading and migrating......................................................................... 113
Hardware.............................................................................................................................................................113
Software.............................................................................................................................................................. 119
Firmware............................................................................................................................................................ 120
Notices........................................................................................................ 121
Index........................................................................................................... 129
Contents 4
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information 5
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 6
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 7
Learning about the printer
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a
flat,
sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32°C (50 to 90°F)
Storage temperature 1.1 to 35°C (34 to 95°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 8
1 Top 30 5 m m (1 2 i n. )
2 Rear 100 mm (3.94 in.)
3 Right side 110 mm (4.33 in.)
4 Front 305 mm (12 in.)
Note: The minimum space needed in front of the printer is 75 mm (3 in.)
5 Left side 65 mm (2.56 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding optional 250‑ or 550‑sheet trays. For more information, see
“Installing
optional trays” on page 118.
1 Control panel
2 Standard bin
3 Controller board access cover
4 Standard 250‑sheet tray
5 Optional 250‑ or 550‑sheet tray
6 Multipurpose feeder
Learning about the printer 9
7 Door A
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1 USB printer port Connect the printer to a computer.
2 Power cord socket Connect the printer to an electrical outlet.
3 Ethernet port Connect the printer to a network.
Learning about the printer 10
Using the control panel
Use the To
1 Display View printing options, printer status, and error messages.
2 Arrow buttons Scroll through menus or move between screens and menu options.
3 Select button
• Select menu options.
• Save the setting.
4 Numeric keypad Enter numbers or symbols in an input field.
5 Power button Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five seconds.
6 Backspace button Move the cursor backward and delete a character in an input field.
7 Indicator light Check the printer status.
8 Stop or Cancel button Stop the current printer task.
9 Back button Return to the previous screen.
10 Home button Go to the home screen.
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Learning about the printer 11
Loading paper and specialty media
Setting the paper size and type
1 From the control panel, navigate to:
Settings >
> Paper > > Tray Configuration > > Paper Size/Type > > select a paper source
2 Set the paper size and type.
Configuring Universal paper settings
1 From the control panel, navigate to:
Settings >
> Paper > > Media Configuration > > Universal Setup >
2 Configure the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
Loading paper and specialty media 12
2 Adjust the paper guides to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Notes:
• Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided
printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper
fill
indicator.
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading paper and specialty media 13
Loading the multipurpose feeder
1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load paper with the printable side faceup.
Notes:
• Load letterhead faceup with the top edge of the sheet toward the front of the tray for one‑sided
printing.
• Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for
two‑sided printing.
• Load envelopes with the flap facedown on the left side.
Loading paper and specialty media 14
• Load European envelopes with the flap facedown and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives.
5 From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1 From the control panel, navigate to:
Settings >
> Paper > > Tray Configuration > > Paper Size/Type >
2 Set the same paper size and paper type for the trays that you are linking.
3 From the control panel, navigate to:
Settings >
> Device > > Maintenance > > Config Menu > > Tray Configuration >
4 Set Tray Linking to Automatic.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the
specified
paper type. To
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
Loading paper and specialty media 15
Paper support
Supported paper sizes
Paper size Standard
250‑sheet
tray
Optional
250‑ or 550‑sheet
tray
Multipurpose feeder Two‑sided
printing
A4
210 x 297 mm
(8.3 x 11.7 in.)
A5
210 x 148 mm
(8.3 x 5.8 in.)
X
A5 LEF
148 x 210 mm
(5.8 x 8.3 in.)
X X
A6
105 x 148 mm
(4.1 x 5.8 in.)
X X
JIS B5
182 x 257 mm
(7.2 x 10.1 in.)
X
Oficio (Mexico)
216 x 340 mm
(8.5 x 13.4 in.)
Hagaki
100 x 148 mm
(3.9 x 5.8 in.)
XX
X
Business card
50.8 x 88.9 mm
(2 x 3.5 in.)
XX XX
Statement
140 x 216 mm
(5.5 x 8.5 in.)
X
Executive
184 x 267 mm
(7.3 x 10.5 in.)
X
Letter
216 x 279 mm
(8.5 x 11 in.)
Paper support 16
Paper size Standard
250‑sheet
tray
Optional
250‑ or 550‑sheet
tray
Multipurpose feeder Two‑sided
printing
Legal
216 x 356 mm
(8.5 x 14 in.)
Folio
216 x 330 mm
(8.5 x 13 in.)
Universal
76.2 x 127 mm to
216 x 356 mm
(3 x 5 in. to 8.5 x 14 in.)
XX
X
Universal
105 x 148 mm to 216 x 356 mm
(4.13 x 5.83 in. to 8.5 x 14 in.)
XXX
Universal
148 x 210 mm to 216 x 356 mm
(5.83 x 8.27 in. to 8.5 x 14 in.)
X
XX
7 3/4 Envelope (Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
XX
X
9 Envelope
98 x 225 mm
(3.9 x 8.9 in.)
XX
X
10 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
XX
X
DL Envelope
110 x 220 mm
(4.3 x 8.7 in.)
XX
X
C5 Envelope
162 x 229 mm
(6.4 x 9 in.)
XX
X
B5 Envelope
176 x 250 mm
(6.9 x 9.8 in.)
XX
X
Other Envelope
76.2 x 127 mm to
216 x 356 mm
( 3 x 5 in. to 8.5 x 14 in.)
XX
X
Paper support 17
Supported paper types
Paper type Standard
250‑sheet
tray
Optional
250‑ or 550‑sheet
tray
Multipurpose feeder Two‑sided printing
Plain paper
Card stock X X X
Transparency
X X
Recycled
Paper labels
1
X
Bond
2
Letterhead
Preprinted
Colored paper
Light paper
Heavy paper
2
Rough/Cotton
Envelope X X X
Rough envelope X X
X
1
One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2
Bond and Heavy paper are supported in two‑sided printing up to 90‑g/m
2
(24‑lb) paper weight.
Supported paper weights
Tray Multipurpose feeder Two‑sided printing
Paper weight
60–120 g/m
2
(16–32 lb) 60–216 g/m
2
(16–58 lb) 60–90 g/m
2
(16–24 lb)
Paper support 18
Printing
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Google Cloud Print
Google Cloud Print
TM
is a printing service that allows you to print to any Google Cloud Print‑ready printer.
Before you begin, make sure that:
• The printer is registered to the Google Cloud Print server.
• The Cloud Print plugin is downloaded from the Google Play
TM
store and is enabled in the mobile device.
1 From your Android
TM
mobile device, open a document or select a document from your
file
manager.
2 Tap > Print.
3 Select a printer, and then tap .
Printing from a mobile device using AirPrint
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices
to an AirPrint‑certified printer.
Notes:
• Make sure that the Apple device and the printer are connected to the same network. If the network has
multiple wireless hubs, then make sure that both devices are connected to the same subnet.
• This application is supported only in some Apple devices.
1 From your mobile device, select a document from your
file
manager or launch a compatible application.
2 Tap the share icon, and then tap Print.
Printing 19
3 Select a printer.
If necessary, adjust the settings.
4 Print the document.
Printing from a mobile device using Wi‑Fi Direct®
Wi‑Fi Direct
®
is a printing service that lets you print to any Wi‑Fi Direct‑ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information,
see
“Connecting a mobile device to the printer” on page 61.
1 From your mobile device, launch a compatible application or select a document from your file manager.
2 Depending on your mobile device, do one of the following:
• Tap > Print.
• Tap > Print.
• Tap > Print.
3 Select a printer, and then adjust the settings, if necessary.
4 Print the document.
Configuring confidential jobs
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Security > Confidential Print Setup.
3
Configure
the settings.
Use To
Max Invalid PIN Set the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Set the expiration time for confidential print jobs.
Note: Confidential held jobs are stored in the printer until they are released or
deleted manually.
Repeat Job Expiration Set the expiration time for a repeat print job.
Note: Repeat held jobs are stored in the printer memory for reprinting.
Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining
copies.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Printing 20
Use To
Reserve Job Expiration Set the expiration time that the printer stores print jobs.
Note: Reserve held jobs are automatically deleted after printing.
Require All Jobs to be
Held
Set the printer to hold all print jobs.
Keep duplicate
documents
Set the printer to print all documents with the same file name.
Printing confidential and other held jobs
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select Use Print and Hold, and then assign a user name.
5 Select the print job type (Confidential, Repeat, Reserve, or Verify).
If the print job is confidential, then enter a four‑digit PIN.
6 Click OK or Print.
7 From the printer control panel, release the print job.
• For confidential print jobs, navigate to:
Held jobs >
> select your user name > > Confidential > > enter the PIN > > select the
print job >
> configure the settings > > Print >
• For other print jobs, navigate to:
Held jobs >
> select your user name > > select the print job > >
configure
the settings >
> Print >
For Macintosh users
1 With a document open, choose File > Print.
2 From the Preview or Media & Quality menu, choose PIN Printing.
3 Enable Print with PIN, and then enter a four‑digit PIN.
4 Click Print.
5 From the printer control panel, release the print job. Navigate to:
Held jobs >
> select your computer name > > Confidential > > enter the PIN > > select
the print job >
> Print >
Printing 21
Printing a font sample list
1 From the control panel, navigate to:
Settings >
> Reports > > Print > > Print Fonts >
2 Select a font sample, and then press .
Placing separator sheets between copies
1 From the control panel, navigate to:
Settings >
> Print > > Layout > > Separator Sheets > > Between Copies >
2 Print the document.
Printing 22
Understanding the printer menus
Menu map
Device
• Preferences
• Eco‑Mode
• Remote Operator Panel
•
Notifications
• Power Management
• Restore Factory Defaults
• Maintenance
• Visible Home Screen Icons
• About this Printer
Print
• Layout
• Setup
• Quality
• XPS
• PDF
• PostScript
• PCL
• HTML
• Image
Paper
• Tray Configuration • Media Configuration
Network/Ports
• Network Overview
• Wireless
• Ethernet
• TCP/IP
• SNMP
• IPSec
• 802.1x
• LPD Configuration
• HTTP/FTP Settings
• USB
• Restrict external network access
• Wi‑Fi Direct
Security
• Security Audit Log
• Login Restrictions
• Confidential Print Setup
• Solutions LDAP Settings
• Erase Temporary Data Files
• Miscellaneous
Reports
• Menu Settings Page
• Device
• Print
• Network
Help
• Print All Guides
• Connection Guide
• Information Guide
• Media Guide
• Mono Quality Guide
• Moving Guide
• Print Quality Guide
• Supplies Guide
Troubleshooting Print Quality Test Pages
Understanding the printer menus 23
Device
Preferences
Menu item Description
Display Language Set the language of the text that appears on the display.
Country/Region Identify the country or region that the printer is configured to
operate.
Run initial setup
No*
Ye s
Run the setup wizard.
Displayed information
Display Text 1 (IP Address*)
Display Text 2 (Date/Time*)
Custom Text 1
Custom Text 2
Specify the information to appear on the home screen.
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Date Format (DD‑MM‑YYYY*)
Time Format (12 hour A.M./P.M.*)
Time Zone (Beijing (CST)*)
Configure the printer date and time.
Date and Time
Network Time Protocol
Enable NTP (On*)
NTP Server
Configure the settings for Network Time Protocol (NTP).
Paper Sizes
U.S.
Metric
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Screen Timeout
5–300 seconds (60*)
Set the idle time before the display shows the home screen or
before the printer logs out a user account automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Eco-Mode
Menu item Description
Print
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or two sides of the paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 24
Menu item Description
Print
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Print
Toner Darkness
1–10 (8*)
Determine the lightness or darkness of text images.
Note: An asterisk (*) next to a value indicates the factory default setting.
Remote Operator Panel
Menu item Description
External VNC Connection
Don’t Allow*
Allow
Connect an external Virtual Network Computing (VNC) client
to the remote control panel.
Authentication Type
None*
Standard Authentication
Set the authentication type when accessing the VNC client
server.
VNC Password Specify the password to connect to the VNC client server.
Note: This menu item appears only if Authentication Type is
set to Standard Authentication.
Note: An asterisk (*) next to a value indicates the factory default setting.
Notifications
Menu item Description
Supplies
Show Supply Estimates
Show estimates*
Do not show estimates
Show the estimated supply status information.
Supplies
Custom Supply Notifications
Configure notification settings when the printer requires user
intervention.
Note: This menu item appears only in the Embedded Web
Server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 25
Menu item Description
Error Prevention
Jam Assist
O
On*
Set the printer to check for jammed paper automatically.
Error Prevention
Auto Continue
Disabled
5–255 (5*)
Let the printer continue processing or printing a job
automatically after clearing certain attendance conditions.
Error Prevention
Auto Reboot
Auto Reboot
Reboot always*
Reboot never
Reboot when idle
Set the printer to restart when an error occurs.
Error Prevention
Auto Reboot
Max Auto Reboots
1–20 (2*)
Set the number of automatic reboots that the printer can
perform.
Error Prevention
Auto Reboot
Auto Reboot Window
1–525600 (720*)
Set the number of seconds before the printer performs an
automatic reboot.
Error Prevention
Auto Reboot
Auto Reboot Counter
Show a read‑only information of the reboot counter.
Error Prevention
Display Short Paper Error
Auto‑clear*
On
Set the printer to show a message when a short paper error
occurs.
Note: Short paper refers to the size of the paper loaded.
Error Prevention
Page Protect
O*
On
Set the printer to process the entire page into the memory
before printing it.
Jam Content Recovery
Jam Recovery
Auto*
O
On
Set the printer to reprint jammed pages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 26
Power Management
Menu item Description
Sleep Mode Profile
Print from Sleep Mode
Stay awake after printing
Enter Sleep Mode after printing*
Set the printer to stay in Ready mode or return to Sleep mode
after printing.
Timeouts
Sleep Mode
1–60 minutes (15*)
Set the idle time before the printer begins operating in Sleep
mode.
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Set the time before the printer turns o.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set Hibernate Timeout to turn o the printer while an active
Ethernet connection exists.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
Understanding the printer menus 27
Maintenance
Config Menu
Menu item Description
USB Configuration
USB PnP
1*
2
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
USB Configuration
USB Speed
Full
Auto*
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Tray Configuration
Tray Linking
Automatic*
O
Set the printer to link the trays that have the same paper type
and paper size settings.
Tray Configuration
Show Tray Insert Message
O
Only for unknown sizes*
Always
Display a message to select paper size and type after inserting
the tray.
Tray Configuration
A5 Loading
Short Edge
Long Edge*
Specify the page orientation when loading A5 paper size.
Tray Configuration
Paper Prompts
Auto*
MP Feeder
Manual Paper
Set the paper source that the user fills when a prompt to load
paper appears.
Tray Configuration
Envelope Prompts
Auto*
MP Feeder
Manual Envelope
Set the paper source that the user fills when a prompt to load
envelope appears.
Tray Configuration
Action for Prompts
Prompt user*
Continue
Use current
Set the printer to resolve paper- or envelope-related change
prompts.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 28
Menu item Description
Reports
Menu Settings Page
Event Log
Event Log Summary
HealthCheck Statistics
Print reports about printer menu settings, status, and event
logs.
Supply Usage And Counters
Clear Supply Usage History
Reset Black Cartridge Counter
Reset Black Imaging Unit Counter
Reset Maintenance Counter
Reset the supply page counter or view the total printed pages.
Printer Emulations
PPDS Emulation
O*
On
Set the printer to recognize and use the PPDS data stream.
Printer Emulations
PS Emulation
O
On*
Set the printer to recognize and use the PS data stream.
Printer Emulations
Emulator Security
Page Timeout
0–60 (60*)
Set the page timeout during emulation.
Printer Emulations
Emulator Security
Reset Emulator After Job
O*
On
Reset the emulator after a print job.
Printer Emulations
Emulator Security
Disable Printer Message Access
On*
O
Disable access to the printer message during emulation.
Print Configuration
Font Sharpening
0–150 (24*)
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
Print Configuration
Print Density
Disabled*
1–5
Adjust the toner density when printing documents.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 29
Menu item Description
Device Operations
Quiet Mode
O*
On
Set the printer to reduce the amount of noise that it makes
when printing.
Note: Enabling this setting slows down the overall
performance of the printer.
Device Operations
Panel Menus
Enable*
Disable
Set the printer to show the control panel menus.
Note: This menu item appears only in the Embedded Web
Server.
Device Operations
Safe Mode
O*
On
Set the printer to operate in a special mode, in which it attempts
to continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Note: This setting cannot be used when the tray is not fully
inserted or the tray sensor is damaged.
Device Operations
Clear Custom Status
Erase all custom messages.
Device Operations
Clear all remotely‑installed messages
Erase messages that were remotely installed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Erase Printer Memory
Printer Memory Last Sanitized
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Clear all settings and applications that are stored in the printer.
Visible Home Screen Icons
Menu Description
Change Language
Bookmarks
Held Jobs
Specify which icons to show on the home screen.
About this Printer
Menu item Description
Asset Tag Show the serial number of the printer.
Printer’s Location Identify the printer location. The maximum length is 63 characters.
Understanding the printer menus 30
Menu item Description
Contact Personalize the printer name. The maximum length is 63 characters.
Print
Layout
Menu item Description
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or two sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper is bound when performing two‑sided
printing.
Note: Depending on the option selected, the printer automatically osets
each printed information of the page to bind the job correctly.
Blank Pages
Print
Do Not Print*
Print blank pages that are included in a print job.
Collate
O [1,1,1,2,2,2]*
On [1,2,1,2,1,2]
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for the separator sheet.
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 31
Menu item Description
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of a multiple‑page document when using Pages per
Side.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side.
Copies
1–9999 (1*)
Specify the number of copies for each print job.
Print Area
Normal*
Whole Page
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Setup
Menu item Description
Printer Language
PCL Emulation*
PS Emulation
Set the printer language.
Note: Setting a printer language default does not prevent a software
program from sending print jobs that use another printer language.
Resource Save
O*
On
Determine what the printer does with downloaded resources, such as
fonts and macros, when it receives a job that requires more than the
available memory.
Notes:
• When set to
O,
the printer retains downloaded resources only until
memory is needed. Resources associated with the inactive printer
language are deleted.
• When set to On, the printer preserves all the permanent
downloaded resources across all language switches. When
necessary, the printer shows memory full messages instead of
deleting permanent resources.
Print All Order
Alphabetical*
Newest First
Oldest First
Specify the order when you choose to print all held and confidential jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 32
Quality
Menu item Description
Print Resolution
300 dpi
600 dpi*
1200 dpi
1200 Image Q
2400 Image Q
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Pixel Boost
O*
Fonts
Horizontally
Vertically
Both directions
Enable more pixels to print in clusters for clarity, in order to enhance text and
images.
Toner Darkness
1 to 10 (8*)
Determine the lightness or darkness of text images.
Halftone
Normal*
Detail
Enhance the printed output to have smoother lines with sharper edges.
Brightness
‑6 to 6 (0*)
Adjust the brightness of the printed output.
Contrast
0 to 5 (0*)
Adjust the contrast of the printed output.
Gray Correction
Auto*
Normal
Adjust the contrast enhancement applied to images.
Note: An asterisk (*) next to a value indicates the factory default setting.
XPS
Menu item Description
Print Error Pages
O*
On
Print a test page that contains information on errors.
Minimum Line Width
1–30 (2*)
Set the minimum stroke width of any job printed in 1200 dpi.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 33
PDF
Menu item Description
Scale To Fit
O*
On
Scale the page content to fit the selected paper size.
Annotations
Print
Do Not Print*
Specify whether to print annotations in the PDF.
Print PDF Error
O
On*
Enable the printing of PDF error.
Note: An asterisk (*) next to a value indicates the factory default setting.
PostScript
Menu item Description
Print PS Error
O*
On
Print a page that describes the PostScript® error.
Note: When an error occurs, processing of the job stops, the printer
prints an error message, and the rest of the print job is
flushed.
Minimum Line Width
1–30 (2*)
Set the minimum stroke width.
Note: Jobs printed in 1200 dpi use the value directly.
Lock PS Startup Mode
O
On*
Disable the SysStart file.
Wait Timeout
O
On* (40 seconds)
Enable the printer to wait for more data before canceling a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
PCL
Menu item Description
Font Source
Resident*
All
Select the source which contains the default font selection.
Font Name
[List of available fonts] Courier*
Select a font from the specified font source.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 34
Menu item Description
Symbol Set
[List of available symbol set] 10U
PC‑8*
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the
dierent
languages or specific programs such as math symbols for scientific text.
Pitch
0.08–100 (10*)
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of
fixed
‑space characters in a horizontal
inch of type.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Lines per Page
1–255
Specify the number of lines of text for each page printed through the PCL®
data stream.
Notes:
• This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
• 60 is the U.S. factory default setting. 64 is the international factory
default setting.
PCL5 Minimum Line Width
1–30 (2*)
Set the initial minimum stroke width of any job printed in 1200 dpi.
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Auto CR after LF
O*
On
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Auto LF after CR
O*
On
Set the printer to perform a line feed after a carriage return control
command.
Tray Renumber
Assign MP Feeder
Assign Tray [x]
Assign Manual Paper
Assign Manual Envelope
Configure the printer to work with a dierent print driver or custom
application that uses a dierent set of source assignments to request a
given paper source.
Tray Renumber
View Factory Defaults
Show the factory default value assigned for each paper source.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 35
Menu item Description
Tray Renumber
Restore Defaults
Restore the tray renumber values to their factory defaults.
Print Timeout
O
On* (90 seconds)
Set the printer to end a print job after it has been idle for the specified
amount of time.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTML
Menu item Description
Font Name
Times*
Set the font to use when printing HTML documents.
Font Size
1–255 (12*)
Set the font size to use when printing HTML documents.
Scale
1–400% (100*)
Scale HTML documents for printing.
Orientation
Portrait*
Landscape
Set the page orientation for HTML documents.
Margin Size
8–255 mm (19*)
Set the page margin for HTML documents.
Backgrounds
Do Not Print
Print*
Print background information or graphics in HTML documents.
Note: An asterisk (*) next to a value indicates the factory default setting.
Image
Menu item Description
Auto Fit
On
O*
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert
O*
On
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 36
Menu item Description
Scaling
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Paper
Tray Configuration
Menu item Description
Default Source
Tray [x] (1*)
MP Feeder
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
Note: MP Feeder appears only when Configure MP is set to Cassette.
Paper Size/Type
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each paper source.
Substitute Size
O
Statement/A5
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
• O prompts the user to load the required paper size.
• Statement/A5 prints A5‑size document on statement when loading
statement, and statement‑size jobs on A5 paper size when loading A5.
• Letter/A4 prints A4‑size document on letter when loading letter, and
letter‑size jobs on A4 paper size when loading A4.
• All Listed substitutes Letter/A4.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 37
Menu item Description
Configure MP
Cassette*
Manual
First
Set the printer when to pick paper loaded in the multipurpose feeder.
Notes:
• When set to Cassette, the printer treats the multipurpose feeder like a
tray.
• When set to Manual, the printer treats the multipurpose feeder like a
manual feeder.
• When set to First, the printer picks paper from the multipurpose feeder
until it is empty, regardless of the required paper source or paper size.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Configuration
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Portrait Width
3–52 inches (8.5*)
76–1321 mm (216*)
Set the portrait width of the universal paper.
Portrait Height
3–52 inches (14*)
76.2–1321 mm (356*)
Set the portrait height of the universal paper.
Feed Direction
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 38
Media Types
Menu item Description
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [X]
Specify the texture, weight, and orientation of the paper.
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Wireless
Specify how a network is connected.
Note: Wireless appears only when a wireless network adapter is installed.
Network Status Show the connection status of the printer network.
Display Network Status on
Printer
On*
O
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server Reset all active network connections to the printer.
Note: This setting removes all network configuration settings.
Network Job Timeout
O
On* (90 seconds)
Set the time before the printer cancels a network print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 39
Menu item Description
Banner Page
O*
On
Print a banner page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wireless
Menu item Description
Setup On Printer Panel
Choose Network
Add Wi‑Fi Network
• Network Name
• Network Mode
Infrastructure
• Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
Determine the wireless network that the printer connects to.
Note: This menu item appears as Wireless Connection Setup in the
Embedded Web Server.
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
• Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given time.
• Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Enable Wi‑Fi Direct
On
O*
Set the printer to connect directly to Wi-Fi devices.
Compatibility
802.11b/g/n (2.4GHz)*
Specify the wireless standard for the wireless network.
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
Set the type of security for connecting the printer to wireless devices.
WEP Authentication Mode
Auto*
Open
Shared
Set the type of Wireless Encryption Protocol (WEP) used by the
printer.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
Understanding the printer menus 40
Menu item Description
Set WEP Key Specify a WEP password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
WPA2-Personal
AES*
Enable wireless security through WPA2.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2-Personal.
Set PSK Set the password for secure wireless connection.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal or WPA2‑Personal.
WPA2/WPA‑Personal
AES*
Enable wireless security through WPA2/WPA.
Note: This menu item appears only if Wireless Security Mode is set
to WPA2/WPA-Personal.
802.1x Encryption Mode
WPA+
WPA2*
Enable wireless security through 802.1x standard.
Note: This menu item appears only if Wireless Security Mode is set
to 802.1x - Radius.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute
IP addressing and configuration information dynamically to clients.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
On*
O
Enable IPv6 in the printer.
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address Autoconfiguration
O
On*
Set the network adapter to accept the automatic IPv6 address
configuration entries provided by a router.
IPv6
DNS Address
Specify the DNS server address.
IPv6
Address Prefix
0–128 (64*)
Specify the address prefix.
Understanding the printer menus 41
Menu item Description
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
View the network addresses.
PCL SmartSwitch
On*
O
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
PS SmartSwitch
On*
O
Set the printer to switch automatically to PS emulation when a print
job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is
o,
then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Ethernet
Menu item Description
Network Speed Show the speed of an active network adapter.
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP
addressing and
configuration
information to clients in a dynamic manner.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
On*
O
Enable IPv6 in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 42
Menu item Description
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address
Autoconfiguration
On*
O
Set the network adapter to accept the automatic IPv6 address configuration
entries provided by a router.
IPv6
DNS Address
Specify the DNS server address.
IPv6
Address
Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
Show the printer Media Access Control (MAC) addresses: Locally Administered
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
PCL SmartSwitch
On*
O
Set the printer to switch automatically to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
PS SmartSwitch
On*
O
Set the printer to switch automatically to PS emulation when a print job requires
it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• On processes raw binary PostScript print jobs.
• O filters print jobs using the standard protocol.
Energy Ecient Ethernet
Auto*
On
O
Reduce power consumption when the printer does not receive data from the
Ethernet network.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 43
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Note: This menu item appears only in the Embedded Web Server.
Allow DHCP/BOOTP to update
NTP server
On*
O
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Zero Configuration Name Specify a service name for the zero configuration network.
Note: This menu item appears only in the Embedded Web Server.
Enable Auto IP
On*
O
Assign an IP address automatically.
DNS Address Specify the current Domain Name System (DNS) server address.
Backup DNS Specify the backup DNS server addresses.
Backup DNS 2
Backup DNS 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
in dierent domains on the network.
Note: This menu item appears only in the Embedded Web Server.
Enable DDNS
O*
On
Update the Dynamic DNS settings.
DDNS TTL Specify the current DDNS settings.
Default TTL
DDNS Refresh Time
Enable mDNS
On*
O
Update multicast DNS settings.
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Allow the BOOTP to assign a printer IP address.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 44
Menu item Description
Restricted Server List Specify an IP address for the TCP connections.
Notes:
• This menu item appears only in the Embedded Web Server.
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
Specify how the IP addresses in the list can access the printer functionality.
Note: This menu item appears only in the Embedded Web Server.
MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify a raw port number for printers connected on a network.
Outbound Trac Maximum
Speed
Disabled*
Enabled
Enable the printer maximum transfer rate.
Enable TLSv1.0
On*
O
Enable the TLSv1.0 protocol.
Enable TLSv1.1
On*
O
Enable the TLSv1.1 protocol.
SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Understanding the printer menus 45
Menu item Description
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
SNMP Version 3
Enabled
O
On*
Context Name
Set Read/Write Credentials
User Name
Authentication Password
Privacy Password
Set Read‑only Credentials
User Name
Authentication Password
Privacy Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure SNMP version 3 to install and update the printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Understanding the printer menus 46
Menu item Description
Enable IPSec
O*
On
Enable Internet Protocol Security (IPSec).
Base Configuration
Default*
Compatibility
Secure
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
DH (Die‑Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4096 (16)
modp6144 (17)
Set the IPSec encryption.
Note: This menu item appears only when Base
Configuration
is set
to Compatibility.
Proposed Encryption Method
3DES
AES*
Specify the encryption and authentication methods to connect to a
network securely.
Note: These menu items appear only when Base
Configuration
is
set to Compatibility.
Proposed Authentication Method
SHA1
SHA256*
SHA512
IKE SA Lifetime (Hours)
1
2
4
8
24*
Set the amount of time before a new authentication key is generated.
Note: These menu items appear only when Base
Configuration
is
set to Secure.
IPSec SA Lifetime (Hours)
1
2
4
8*
24
IPSec Device Certificate Specify an IPSec certificate.
Note: This menu item appears only when Enable IPSec is set to
On.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 47
Menu item Description
Pre‑Shared Key Authenticated
Connections
Host [x]
Address
Key
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
O*
On
Let the printer join networks that require authentication before
allowing access.
Note: An asterisk (*) next to a value indicates the factory default setting.
LPD
Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
LPD Timeout
0–65535 seconds (90*)
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
LPD Banner Page
O*
On
Print a banner page for all LPD print jobs.
Note: A banner page is the
first
page of a print job used as a
separator of print jobs and to identify the originator of the print job
request.
LPD Trailer Page
O*
On
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion
O*
On
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the
first
position on the same
line.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 48
HTTP/FTP Settings
Menu item Description
Enable HTTP Server
O
On*
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS
O
On*
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Force HTTPS Connections
On
O*
Force the printer to use the HTTPS connections.
Enable FTP/TFTP
O
On*
Send files using FTP.
Local Domains Specify domain names for HTTP and FTP servers.
Note: This menu item appears only in the Embedded Web Server.
HTTP Proxy IP Address Configure the HTTP and FTP server settings.
Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the
Embedded Web Server.
FTP Proxy IP Address
HTTP Default IP Port
1–65535 (80*)
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Timeout for HTTP/FTP
Requests
1–299 (30*)
Specify the amount of time before the server connection stops.
Retries for HTTP/FTP Requests
1–299 (3*)
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB
Menu item Description
PCL SmartSwitch
O
On*
Set the printer to switch to PCL emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 49
Menu item Description
PS SmartSwitch
O
On*
Set the printer to switch to PS emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is
o,
then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Mac Binary PS
On
Auto*
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• When set to On, the printer processes raw binary PostScript print jobs
from computers using the Macintosh operating system.
• When set to Auto, the printer processes print jobs from computers using
either Windows or Macintosh operating systems
• When set to O, the printer filters PostScript print jobs using the standard
protocol.
Enable USB Port
Disable
Enable*
Enable the standard USB port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restrict external network access
Menu item Description
Restrict external network
access
O*
On
Restrict access to network sites.
External network address Specify the network addresses with restricted access.
E‑mail address for notification Specify an e‑mail address to send a notification of logged events.
Ping frequency
1–300 (10*)
Specify the network query interval in seconds.
Subject Specify the subject and message of the notification e‑mail.
Message
Note: An asterisk (*) next to a value indicates the factory default setting.
Wi‑Fi Direct
Note: This menu appears only when a direct Wi‑Fi network is the active network.
Understanding the printer menus 50
Menu item Description
SSID Specify the service set identifier (SSID) of the Wi‑Fi network.
Preferred Channel Number
1–11 (6*)
Auto
Set the preferred channel of the Wi‑Fi network.
Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi
connection.
Show PSK on Setup Page
O
On*
Show the PSK on the Network Setup Page.
Group Owner IP Address Specify the IP address of the group owner.
Auto‑Accept Push Button
Requests
O*
On
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.
Note: An asterisk (*) next to a value indicates the factory default setting.
Security
Security Audit Log
Menu item Description
Enable Audit
O*
On
Record the events in the secure audit log and remote syslog.
Enable Remote Syslog
O*
On
Send audit logs to a remote server.
Remote Syslog Server Specify the remote syslog server.
Remote Syslog Port
1–65535 (514*)
Specify the remote syslog port.
Remote Syslog Method
Normal UDP*
Stunnel
Specify a syslog method to transmit logged events to a remote server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 51
Menu item Description
Remote Syslog Facility
0 ‑ Kernel Messages
1 ‑ User‑Level Messages
2 ‑ Mail System
3 ‑ System Daemons
4 ‑ Security/Authorization
Messages*
5 ‑ Messages Generated
Internally by Syslogs
6 ‑ Line Printer Subsystem
7 ‑ Network News Subsystem
8 ‑ UUCP Subsystem
9 ‑ Clock Daemon
10 ‑ Security/Authorization
Messages
11 ‑ FTP Daemon
12 ‑ NTP Subsystem
13 ‑ Log Audit
14 ‑ Log Alert
15 ‑ Clock Daemon
16 ‑ Local Use 0 (local0)
17‑ Local Use 1 (local1)
18 ‑ Local Use 2 (local2)
19 ‑ Local Use 3 (local3)
20 ‑ Local Use 4 (local4)
21 ‑ Local Use 5 (local5)
22 ‑ Local Use 6 (local6)
23 ‑ Local Use 7 (local7)
Specify a facility code that the printer uses when sending log events to a remote
server.
Severity of Events to Log
0 ‑ Emergency
1 ‑ Alert
2 ‑ Critical
3 ‑ Error
4 ‑ Warning*
5 ‑ Notice
6 ‑ Informational
7 ‑ Debug
Specify the priority level cuto for logging messages and events.
Remote Syslog Non‑Logged
Events
O*
On
Send all events, regardless of severity level, to the remote server.
Admin’s E‑mail Address Send e‑mail notification of logged events to the administrator.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 52
Menu item Description
E‑mail Log Cleared Alert
O*
On
Send e‑mail notification to the administrator when a log entry is deleted.
E‑mail Log Wrapped Alert
O*
On
Send e‑mail notification to the administrator when the log becomes full and
begins to overwrite the oldest entries.
Log Full Behavior
Wrap Over Older Entries*
E‑mail Log Then Delete All
Entries
Resolve log storage issues when the log fills its allotted memory.
E‑mail % Full Alert
O*
On
Send e‑mail notification to the administrator when the log fills its allotted
memory.
% Full Alert Level
1–99 (90*)
E‑mail Log Exported Alert
O*
On
Send e‑mail notification to the administrator when a log is exported.
E‑mail Log Settings Changed
Alert
O*
On
Send e‑mail notification to the administrator when Enable Audit is set.
Log Line Endings
LF (\n)*
CR (\r)
CRLF (\r\n)
Specify how the log file terminates the end of each line.
Digitally Sign Exports
O*
On
Add a digital signature to each exported log file.
Clear Log Delete all audit logs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Login Restrictions
Menu item Description
Login failures
1–10 (3*)
Specify the number of failed login attempts before the user gets locked out.
Failure time frame
1–60 minutes (5*)
Specify the time frame between failed login attempts before the user gets locked out.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 53
Menu item Description
Lockout time
1–60 minutes (5*)
Specify the lockout duration.
Web Login Timeout
1–120 minutes (10*)
Specify the delay for a remote login before the user is logged o automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Confidential Print Setup
Menu item Description
Max Invalid PIN
2–10 (0*)
Set the number of times an invalid PIN can be entered.
Notes:
• A value of zero turns o this setting.
• When the limit is reached, the print jobs for that user name and PIN are
deleted.
Confidential Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for confidential print jobs.
Notes:
• If this menu item is changed while confidential print jobs reside in the printer
memory, then the expiration time for those print jobs does not change to the
new default value.
• If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for a print job that you want to repeat.
Verify Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer prints a copy for the user to examine its quality,
before printing the remaining copies.
Reserve Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer stores print jobs for printing later.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 54
Menu item Description
Require All Jobs to be Held
O*
On
Set the printer to hold all print jobs.
Keep duplicate documents
O*
On
Allow the storage of documents with the same file name.
Note: An asterisk (*) next to a value indicates the factory default setting.
Erase Temporary Data Files
Menu item Description
Stored in onboard memory
O*
On
Delete all files stored on the printer memory.
Note: An asterisk (*) next to a value indicates the factory default setting.
Solutions LDAP Settings
Menu item Description
Follow LDAP Referrals
O*
On
Search the dierent servers in the domain for the logged-in user account.
LDAP Certificate Verification
Ye s
No*
Enable verification of LDAP certificates.
Miscellaneous
Menu item Description
Print Permission
O*
On
Allow the user to print.
Security Reset Jumper
Enable “Guest” access*
No Eect
Specify user access to the printer.
Notes:
• The jumper is located beside a lock icon on the controller board.
• Enable “Guest” access gives anyone access to all aspects of the printer.
• No Eect may make access to the printer impossible when the required
security information is unavailable.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 55
Menu item Description
Minimum Password Length
0–32
Specify the password length.
Note: An asterisk (*) next to a value indicates the factory default setting.
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer menus.
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Profile List Print a list of profiles that are stored in the printer.
Asset Report Print a report that contains the printer serial number and model name.
Print
Menu item Description
Print Fonts
PCL Fonts
PostScript Fonts
Print samples and information about the fonts that are available in each printer
language.
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using
Wi‑Fi Direct.
Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.
Understanding the printer menus 56
Help
Menu item Description
Print All Guides Prints all the guides
Connection Guide Provides information about connecting the printer locally (USB) or to a network
Information Guide Provides information about the printer
Media Guide Provides information about loading paper and specialty media
Mono Quality Guide Provides information about solving mono print quality settings
Moving Guide Provides information about moving, locating, or shipping the printer
Print Quality Guide Provides information about solving print quality issues
Supplies Guide Provides information about ordering supplies
Troubleshooting
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Printing the Menu Settings Page
1 From the control panel, navigate to:
Settings >
> Reports >
2 Select Menu Settings Page, and then press .
Understanding the printer menus 57
Securing the printer
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To er a s e n o n ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1 From the control panel, navigate to:
Settings >
> Device > > Maintenance > > Out of Service Erase > > Sanitize all information
on nonvolatile memory >
> Ye s >
2 Select either Start initial setup or Leave printer
oine
, and then press .
Restoring factory default settings
1 From the control panel, navigate to:
Settings >
> Device > > Restore Factory Defaults > > Restore all settings >
2 Select Yes , and then press .
Securing the printer 58
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a dierent department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Securing the printer 59
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Networking
Connecting the printer to a Wi‑Fi network
Make sure that Active Adapter is set to Auto. From the control panel, navigate to Settings > >
Network/Ports >
> Network Overview > > Active Adapter > > Auto >
1 From the control panel, navigate to:
Settings >
> Network/Ports > > Wireless > > Setup On Printer Panel > > Choose Network
>
2 Select a Wi‑Fi network, and then type the network password.
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial
setup.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
• The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
• Make sure that Active Adapter is set to Auto. From the control panel, navigate to:
Settings >
> Network/Ports > > Network Overview > > Active Adapter > > Auto >
Using the Push Button method
1
From the control panel, navigate to:
Settings >
> Network/Ports > > Wireless > > Wi‑Fi Protected Setup > > Start Push
Button Method >
2 Follow the instructions on the display.
Maintaining the printer 60
Using the personal identification number (PIN) method
1
From the control panel, navigate to:
Settings >
> Network/Ports > > Wireless > > Wi‑Fi Protected Setup > > Start PIN
Method >
2 Copy the eight‑digit WPS PIN.
3 Open a web browser, and then type the IP address of your access point in the address
field.
Notes:
• To know the IP address, see the documentation that came with your access point.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.
5 Enter the eight‑digit PIN, and then save the changes.
Connecting a mobile device to the printer
Before connecting your mobile device, make sure to do the following:
• Enable Wi‑Fi Direct in the printer. From the control panel, navigate to:
Settings >
> Network/Ports > > Wireless > > Enable Wi‑Fi Direct > > On >
• View the Wi‑Fi Direct SSID. From the control panel, navigate to:
Settings >
> Network/Ports > > Wi‑Fi Direct > > SSID >
• View the preshared key (PSK). From the control panel, navigate to:
Settings >
> Network/Ports > > Wi‑Fi Direct > > Set PSK >
Connecting using Wi‑Fi Direct
1
From the mobile device, go to the settings menu.
2 Enable Wi‑Fi, and then tap Wi‑Fi Direct.
3 Select the printer SSID.
4 Confirm the connection on the printer control panel.
Connecting using Wi‑Fi
1
From the mobile device, go to the settings menu.
2 Tap Wi‑Fi, and then select the printer SSID.
Note: The string “DIRECT-xy” (where xy are two random characters) is added before the SSID.
3 Enter the preshared key.
Note: The preshared key is the password.
Maintaining the printer 61
Deactivating the Wi‑Fi network
1 From the printer control panel, navigate to:
Settings >
> Network/Ports > > Network Overview > > Active Adapter > > Standard
Network >
2 Follow the instructions on the display.
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn
o
the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
• Do not use household cleaners or detergents, as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Ordering parts and supplies
To order parts and supplies, contact the place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Checking the status of parts and supplies
1 From the control panel, navigate to:
Settings >
> Reports > > Device > > Device Statistics >
2 From the Supply Information section of the pages printed, check the status of parts and supplies.
Maintaining the printer 62
Ordering a toner cartridge
Notes:
• The estimated cartridge yield is based on the ISO/IEC 19752 standard.
• Extremely low print coverage for extended periods of time may negatively aect actual yield.
To order a toner cartridge, contact the place where you purchased the printer.
Ordering an imaging unit
To order an imaging unit, contact the place where you purchased the printer.
Ordering a maintenance kit
To order a maintenance kit, contact the place where you purchased the printer.
Configuring
supply
notifications
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications.
3 From the Supplies menu, click Custom Supply Notifications.
4 Select a notification for each supply item.
5 Apply the changes.
Replacing parts and supplies
Replacing the toner cartridge
1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer 63
2 Remove the used toner cartridge.
3 Unpack the new toner cartridge, and then shake it three times to redistribute the toner.
4 Insert the new toner cartridge.
Note: Use the arrows inside the printer as guides.
Maintaining the printer 64
5 Close door A.
Replacing the imaging unit
1 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the toner cartridge.
Maintaining the printer 65
3 Remove the used imaging unit.
4 Unpack the new imaging unit, and then shake it three times to redistribute the toner.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
5 Insert the new imaging unit.
Note: Use the arrows inside the printer as guides.
Maintaining the printer 66
6 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
7 Close door A.
Replacing the pick tires
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Maintaining the printer 67
Maintaining the printer 68
4 Remove the used pick tires one after the other.
5 Unpack the new pick tires.
Maintaining the printer 69
6 Insert the new pick tires.
7 Insert the tray.
8 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
9 Turn on the printer.
Replacing the pick roller assembly
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the optional tray.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
Maintaining the printer 70
4 Remove the tray insert, and then
flip
the tray base.
Maintaining the printer 71
5 Remove the used pick roller assembly.
6 Unpack the new pick roller assembly.
Maintaining the printer 72
7 Insert the new pick roller assembly.
8 Flip the tray base, and then insert the tray insert.
Maintaining the printer 73
9 Align the printer with the optional tray, and then lower the printer until it clicks into place.
10 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
11 Turn on the printer.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn o the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
Maintaining the printer 74
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
• If the printer does not have a caster base but is
configured
with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
When shipping the printer, use the original packaging or contact the place where you purchased the printer.
Saving energy and paper
Configuring the power save mode settings
Sleep mode
1
From the control panel, navigate to:
Settings >
> Device > > Power Management > > Timeouts > > Sleep Mode >
2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Hibernate mode
1
From the control panel, navigate to:
Settings >
> Device > > Power Management > > Timeouts > > Hibernate Timeout >
2 Select the amount of time before the printer enters Hibernate mode.
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job.
• To wake the printer from Hibernate mode, press the power button.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
Maintaining the printer 75
Conserving supplies
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
Maintaining the printer 76
Clearing jams
Avoiding jams
Load paper properly
• Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper
fill
indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.
Clearing jams 77
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
• When Jam Assist is set to On, the printer automatically
flushes
blank pages or partially printed pages
after a jammed page has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1 Standard bin
2 Rear door
3 Tray [x]
4 Multipurpose feeder
5 Door A
Clearing jams 78
Paper jam in door A
1 Remove the tray.
2 Open door A.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 79
3 Remove the toner cartridge.
4 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may
aect
the quality of
future print jobs.
5 Remove the jammed paper.
Clearing jams 80
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
6 Insert the imaging unit.
Note: Use the arrows inside the printer as guides.
7 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Clearing jams 81
8 Close the door.
9 Insert the tray.
Paper jam in the rear door
1 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 82
3 Close the rear door.
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Paper jam in the duplex unit
1 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 83
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in trays
1 Remove the tray.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal
frame of the printer before accessing or touching interior areas of the printer.
Clearing jams 84
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in the multipurpose feeder
1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 85
3 Flex, fan, and align the paper edges before loading.
4 Reload paper, and then adjust the paper guide.
Clearing jams 86
Troubleshooting
Configuring the SMTP server
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notifications > E‑mail Alerts Setup.
3 From the E‑mail Setup section,
configure
the settings.
4 Click Save.
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct.
Notes:
• View the IP address on the home screen.
• An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address
field.
Step 3
Check if you are using a supported browser:
• Internet Explorer version 11 or later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or later
• Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported
browser.
Troubleshooting 87
Action Yes No
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact your
dealer.
Cannot connect the printer to the Wi‑Fi network
Action Yes No
Step 1
Make sure that Active Adapter is set to Auto.
From the control panel, navigate to:
Settings >
> Network/Ports > > Network Overview >
> Active Adapter > > Auto >
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 2.
Step 2
Check if the correct Wi‑Fi network is selected.
Note: Some routers may share the default SSID.
Are you connecting to the correct Wi‑Fi network?
Go to step 4. Go to step 3.
Step 3
Connect to the correct Wi‑Fi network. For more information, see
“Connecting the printer to a Wi‑Fi network” on page 60.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 4.
Troubleshooting 88
Action Yes No
Step 4
Check the wireless security mode.
From the control panel, navigate to:
Settings >
> Network/Ports > > Wireless > >
Wireless Security Mode >
Is the correct wireless security mode selected?
Go to step 6. Go to step 5.
Step 5
Select the correct wireless security mode.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Go to step 6.
Step 6
Make sure that you entered the correct network password.
Note: Take note of the spaces, numbers, and capitalization in the
password.
Can the printer connect to the Wi‑Fi network?
The problem is
solved.
Contact your
dealer.
Checking the printer connectivity
1 From the control panel, navigate to:
Settings >
> Reports > > Network > > Network Setup Page >
2 Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Issues with supplies
Replace cartridge, printer region mismatch
Install the correct toner cartridge.
Non‑Printer Manufacturer supply
The printer has detected an unrecognized supply or part installed in the printer.
Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer.
Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
Troubleshooting 89
All life indicators are designed to function with supplies and parts from the printer manufacturer and may
deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond
the intended life may damage your printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and
simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine supply or part from the printer manufacturer.
Paper feed problems
Envelope seals when printing
Action Yes No
Step 1
a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the
flaps.
b Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Step 2
a Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Settings > > Paper > > Tray Configuration > >
Paper Size/Type >
b Send the print job.
Does the envelope seal when printing?
Contact your
dealer. The problem is
solved.
Troubleshooting 90
Collated printing does not work
Action Yes No
Step 1
a From the control panel, navigate to:
Settings >
> Print > > Layout > > Collate >
b Set Collate to On [1,2,1,2,1,2], and then press .
c Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages to print.
b Print the document.
Are the pages collated correctly?
The problem is
solved.
Contact your
dealer.
Tray linking does not work
Action Yes No
Step 1
a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the control panel, navigate to:
Settings >
> Paper > > Tray Configuration > >
Paper Size/Type >
b Set the paper size and paper type to match the paper loaded
in the linked trays.
c Print the document.
Do the trays link correctly?
The problem is
solved.
Go to step 3.
Troubleshooting 91
Action Yes No
Step 3
a Make sure that Tray Linking is set to Automatic. For more
information, see
“Linking trays” on page 15.
b Print the document.
Do the trays link correctly?
The problem is
solved.
Contact your
dealer.
Paper frequently jams
Action Yes No
Step 1
a Remove the tray.
b Check if paper is loaded correctly.
Notes:
• Make sure that the paper guides are positioned correctly.
• Make sure that the stack height is below the maximum
paper fill indicator.
• Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Step 2
a From the control panel, navigate to:
Settings >
> Paper > > Tray Configuration > >
Paper Size/Type >
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact your
dealer. The problem is
solved.
Troubleshooting 92
Jammed pages are not reprinted
Action Yes No
1 From the control panel, navigate
to:
Settings >
> Device > >
Notifications >
> Jam
Content Recovery >
2 In the Jam Recovery menu, select
On or Auto, and then press
.
Are the jammed pages reprinted?
The problem is solved. Contact your
dealer.
Printing problems
Print quality is poor
Blank or white pages
Contact your dealer.
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 93
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print dark?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Reduce toner darkness. From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print dark?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the print dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Step 5
a Replace textured paper with plain paper.
b Print the document.
Is the print dark?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print dark?
Contact your
dealer. The problem is
solved.
Troubleshooting 94
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Are fine lines not printed correctly?
Go to step 2. The problem is
solved.
Step 2
a Increase toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
b Print the document.
Are fine lines not printed correctly?
Contact your
dealer. The problem is
solved.
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 95
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is
solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the paper folded or wrinkled?
Contact your
dealer. The problem is
solved.
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 96
Action Yes No
Step 1
a Turn o the printer, wait for 10 seconds, and then turn on the
printer.
b Decrease toner darkness.
From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Does gray background appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Does gray background appear on prints?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does gray background appear on prints?
Contact your
dealer. The problem is
solved.
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 97
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do horizontal light bands appear on prints?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Do horizontal light bands appear on prints?
Contact your
dealer. The problem is
solved.
Incorrect margins
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Adjust the paper guides to the correct position for the paper
loaded.
b Print the document.
Are the margins correct?
The problem is
solved.
Go to step 2.
Troubleshooting 98
Action Yes No
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting from the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Are the margins correct?
The problem is
solved.
Contact your
dealer.
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print light?
Go to step 2. The problem is
solved.
Step 2
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Increase toner darkness. From the control panel, navigate to:
Settings > Print > Quality > Toner Darkness
c Print the document.
Is the print light?
Go to step 3. The problem is
solved.
Troubleshooting 99
Action Yes No
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Step 4
Check if the print resolution is set to 600 dpi.
a From the control panel, navigate to:
Settings > Print > Quality > Print Resolution
b Print the document.
Is the print light?
Go to step 5. The problem is
solved.
Step 5
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies
b Print the document.
Is the print light?
Contact your
dealer. The problem is
solved.
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 100
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the print mottled?
Go to step 2. The problem is
solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 3. Contact your
dealer.
Step 3
a Check the status of the imaging unit.
From the control panel, navigate to:
Settings > Reports > Device > Device Statistics
b From the Supply Information section of the pages printed,
check the status of the imaging unit.
Is the imaging unit near end of life?
Go to step 4. Contact your
dealer.
Step 4
a Replace the imaging unit.
b Print the document.
Is the print mottled?
Contact your
dealer. The problem is
solved.
Paper curl
Action Yes No
Step 1
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the paper curled?
Go to step 2. The problem is
solved.
Troubleshooting 101
Action Yes No
Step 2
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the paper curled?
Go to step 3. The problem is
solved.
Step 3
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the paper curled?
Go to step 4. The problem is
solved.
Step 4
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
• Make sure that the settings match the paper loaded.
• You can also change the settings on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type. For non‑touch‑screen printer models,
press
to navigate through the settings.
b Print the document.
Is the paper curled?
Go to step 5. The problem is
solved.
Step 5
a Remove paper, flip it over, and then reload paper.
b Print the document.
Is the paper curled?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper curled?
Contact your
dealer. The problem is
solved.
Troubleshooting 102
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the print crooked or skewed?
Contact your
dealer. The problem is
solved.
Repeating defects
Contact your dealer.
Troubleshooting 103
Text or images cut o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Are text or images cut o?
Contact your
dealer. The problem is
solved.
Toner easily rubs o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Does toner easily rub o?
Go to step 2. The problem is
solved.
Troubleshooting 104
Action Yes No
Step 2
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Does toner easily rub o?
Contact your
dealer. The problem is
solved.
Vertical dark bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark bands appear on prints?
Contact your
dealer. The problem is
solved.
Vertical dark lines or streaks
Troubleshooting 105
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Contact your
dealer. The problem is
solved.
Vertical dark streaks with print missing
Contact your dealer.
Vertical light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Troubleshooting 106
Action Yes No
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical light bands appear on prints?
Contact your
dealer. The problem is
solved.
Vertical white lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to
navigate through the settings.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Do vertical white lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
Fix slow printing problems. For more information, see
“Slow
printing” on page 108.
Do vertical white lines appear on prints?
Contact your
dealer. The problem is
solved.
Troubleshooting 107
Slow printing
Action Yes No
Step 1
Make sure that the printer cable is securely connected to the
printer and to the computer, print server, option, or other network
device.
Is the printer printing slow?
Go to step 2. The problem is
solved.
Step 2
a Make sure that the printer is not in Quiet Mode.
From the control panel, navigate to:
Settings >
> Device > > Maintenance > > Config
Menu >
> Device Operations > > Quiet Mode >
b Print the document.
Is the printer printing slow?
Go to step 3. The problem is
solved.
Step 3
a Depending on your operating system, specify the print
resolution from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. Navigate to:
Settings >
> Print > > Quality > > Print
Resolution >
b Set the resolution to 600 dpi.
c Print the document.
Is the printer printing slow?
Go to step 4. The problem is
solved.
Step 4
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• Heavier paper prints more slowly.
• Paper narrower than letter, A4, and legal may print more
slowly.
b Print the document.
Is the printer printing slow?
Go to step 5. The problem is
solved.
Troubleshooting 108
Action Yes No
Step 5
a Make sure that the printer settings for texture and weight match
the paper being loaded.
From the control panel, navigate to:
Settings >
> Paper > > Media Configuration >
> Media Types >
Note: Rough paper textures and heavy paper weights may
print more slowly.
b Print the document.
Is the printer printing slow?
Go to step 6. The problem is
solved.
Step 6
Remove held jobs.
Is the printer printing slow?
Go to step 7. The problem is
solved.
Step 7
a Make sure that the printer is not overheating.
Notes:
• Allow the printer to cool down after a long print job.
• Observe the recommended ambient temperature for the
printer. For more information, see
“Selecting a location
for the printer” on page 8.
b Print the document.
Is the printer printing slow?
Contact your
dealer. The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Troubleshooting 109
Action Yes No
Step 3
a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a Turn o the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a Remove, and then reinstall the print driver.
b Print the document.
Is the document printed?
The problem is
solved.
Contact your
dealer.
The printer is not responding
Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Troubleshooting 110
Action Yes No
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to
the correct ports.
Step 6
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Contact your
dealer.
Adjusting toner darkness
1 From the control panel, navigate to:
Settings >
> Print > > Quality > > Toner Darkness >
2 Adjust the setting, and then press .
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
aaa
Go to step 2.
Load the correct
paper size and paper
type.
Step 2
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. Navigate to:
Settings >
> Paper > > Tray Configuration > >
Paper Size/Type >
b Make sure that the settings match the paper loaded.
c Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Go to step 3.
Troubleshooting 111
Action Yes No
Step 3
a Check if the trays are linked.
For more information, see
“Linking trays” on page 15.
b Print the document.
Is the document printed from the correct tray?
The problem is
solved.
Contact your
dealer.
Contacting your dealer
Before contacting your dealer, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Visit the place where you purchased your printer.
Troubleshooting 112
Upgrading and migrating
Hardware
Available internal options
• Flash memory
• Font cards
• Firmware cards
– Forms and Bar Code
– IPDS
– PRESCRIBE
• Internal solutions port
– Thin Parallel
Accessing the controller board
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn
o
the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Using a flat-head screwdriver, open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Upgrading and migrating 113
4 Close the access cover.
5 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
6 Turn on the printer.
Installing a memory card
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Upgrading and migrating 114
4 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card.
Upgrading and migrating 115
5 Insert the memory card until it clicks into place.
6 Close the controller board access cover.
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Turn on the printer.
Installing an optional card
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn o the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Open the controller board access cover.
Upgrading and migrating 116
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any components or connectors.
4 Unpack the optional card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card.
5 Push the card firmly into place.
Note: The entire length of the connector on the card must touch and be flush against the controller
board.
Upgrading and migrating 117
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
6 Close the access cover.
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8 Turn on the printer.
Installing optional trays
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1 Turn
o
the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the optional tray, and then remove all packing material.
4 Align the printer with the optional tray, and then lower the printer into place.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may
require two or more people to lift it safely.
Upgrading and migrating 118
5 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
6 Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see
“Adding available
options in the print driver” on page 119.
Software
Installing the printer software
1 Obtain a copy of the software installer package.
• From our website.
• From the place where you purchased the printer.
2 Run the installer, and then follow the instructions.
3 For Macintosh users, add the printer.
Note: For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to
print on an AirPrint-certified printer.
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do either of the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.
Upgrading and migrating 119
Firmware
Exporting or importing a configuration file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 From the Embedded Web Server, click Export Configuration or Import Configuration.
3 Follow the instructions on the screen.
4 If the printer supports applications, then do the following:
a Click Apps > select the application >
Configure
.
b Click Export or Import.
Updating firmware
Some applications require a minimum device firmware level to operate correctly.
For more information on updating the device
firmware,
contact your sales representative.
1 Open a web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Update Firmware.
3 Browse to the flash file.
4 Click Upload.
Upgrading and migrating 120
Notices
Product information
Product name:
LASER PRINTER MX-B467P
Machine type:
4600
Model(s):
690 and its equivalent models
Edition notice
November 2020
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is
defined
in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Supplies
Standard supplies for this product that can be replaced by the user include toner cartridges.
Be sure to use only SHARP-specified products for the toner cartridges.
Notices 121
GENUINE SUPPLIES
For best copying results, be sure to use only Sharp Genuine Supplies which are designed,
engineered, and tested to maximize the life and performance of Sharp products. Look for the
Genuine Supplies label on the toner package.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 56
Two-sided: 55
Scanning N/A
Copying N/A
Ready 14
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products. If you have further questions about recycling
options, contact your local sales oce.
India E-Waste notice
Notices 122
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper
jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior
areas of the printer even if the symbol is not present.
ENERGY STAR
Any product bearing the ENERGY STAR
®
emblem on the product or on a start-up screen is
certified
to comply
with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Temperature information
Ambient operating temperature 10 to 32°C (50 to 90°F)
Shipping temperature -40 to 43.3°C (-40 to 110°F)
Storage temperature and relative humidity 1.1 to 35°C (34 to 95°F)
8 to 80% RH
Notices 123
Laser notice
The printer is
certified
in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there
is never any human access to laser radiation above a Class I level during normal operation, user maintenance,
or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser
with the following specifications:
Class: IIIb (3b) AlGaInP
Nominal output power (milliwatts): 15
Wavelength (nanometers): 650–670
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard‑copy output from electronic inputs. One-sided: 620
Two-sided: 370
Copy The product is generating hard‑copy output from hard‑copy original
documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. 8
Sleep Mode The product is in a high‑level energy‑saving mode. 1.31
Hibernate The product is in a low‑level energy‑saving mode. 0.1
O The product is plugged into an electrical outlet, but the power switch is
turned o.
0.1
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
Notices 124
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
If the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60
minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the
response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but
uses more energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be
modified
between one hour and one month.
O mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Environmental information
Please read this part carefully. It will help you to reduce your impact on the environment and help you to
reduce your costs at the same time.
Saving paper
1 The automated duplex printing function is for printing both sides of paper automatically without turning over
the paper manually. If the machine is equipped with the automated duplex printing function, set up your
print settings on your computer to automatically print double-sided. Please use the automatic duplex printing
function of this machine wherever possible.
2 By printing on recycled paper and thin 64 g/m
2
paper that meet the standard EN12281:2002 and similar
quality standards, you can reduce the impact on the environment.
Saving energy
The ENERGY STAR® program is a voluntary scheme to promote the development and purchase of energy
ecient models, which help to minimize environmental impact. Products which meet the stringent requirements
Notices 125
of the ENERGY STAR program for both environmental benefits and the amount of energy consumption may
carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program.
Regulatory notices for wireless products
This section contains regulatory information that applies only to wireless models.
If in doubt as to whether your model is a wireless model, go to our website.
Modular component notice
Wireless models contain one of the following modular components:
Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC:2376A-LEXM08001
To determine which modular components are installed in your particular product, refer to the labeling on your
actual product.
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and
any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
Industry Canada (Canada)
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Industrie Canada (Canada)
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter
toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.
Notices 126
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the
approximation and harmonization of the laws of the Member States relating to radio equipment.
A declaration of conformity to the requirements of the Directives may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Compliance is indicated by the CE marking:
EU and other countries statement of radio transmitter operational frequency bands and
maximum RF power
This radio product transmits in the 2.4GHz (2.412–2.472GHz) band in the EU. The maximum transmitter EIRP
power output, including antenna gain, is ≤ 20dBm.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Notices 127
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–2000
E-mail: [email protected]
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the
laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed
for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of
certain hazardous substances in electrical and electronic equipment.
A declaration of conformity to the requirements of the Directives may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
This product
satisfies
the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or
EN 62368-1.
Notices 128
Index
A
accessing the controller
board 113
adding hardware options
print driver 119
adding internal options
print driver 119
adjusting toner darkness 111
AirPrint
using 19
Android device
printing from 19
attaching cables 10
avoiding paper jams 77
C
cannot connect printer to
Wi‑Fi 88
cannot open Embedded Web
Server 87
checking the status
parts and supplies 62
cleaning
exterior of the printer 62
interior of the printer 62
cleaning the printer 62
clearing jam
in door A 79
in the duplex unit 83
in the rear door 82
in trays 84
collated printing does not
work 91
confidential print jobs
configuring 20
configuring supply
notifications 63
configuring the settings
Universal paper 12
configuring the SMTP server 87
connecting a mobile device
to the printer wireless
network 61
connecting the printer
to a wireless network 60
connecting to a wireless network
using PIN method 60
using Push Button method 60
conserving supplies 76
contacting your dealer 112
control panel
buttons 11
indicator light 11
using 11
controller board
accessing 113
crooked print 103
D
deactivating Wi‑Fi network 62
dealer
contacting 112
documents, printing
from a computer 19
dots on print 100
E
emission notices 122, 126
enabling Wi‑Fi Direct 61
envelope seals when printing 90
environmental settings 75
erasing printer memory 58
Ethernet port 10
exporting a configuration file
using the Embedded Web
Server 120
e‑mail server
setting up 87
F
factory default settings
restoring 58
FCC notices 126
fine lines are not printed
correctly 95
firmware,
updating 120
folder paper 95
font sample list
printing 22
G
Google Cloud Print
using 19
H
hardware options
trays 118
hardware options, adding
print driver 119
Hibernate mode
setting 75
I
identifying jam locations 78
imaging unit
ordering 63
replacing 65
importing a configuration file
using the Embedded Web
Server 120
indicator light
understanding the status 11
installing a memory card 114
installing an optional card 116
installing the printer software 119
installing trays 118
internal options
firmware cards 113
flash memory 113
font cards 113
installing 116
internal solutions port 113
memory card 114
internal options, adding
print driver 119
J
jammed pages are not
reprinted 93
jams
avoiding 77
jams, clearing
in the multipurpose feeder 85
in the standard bin 83
job prints from the wrong tray 111
job prints on the wrong paper 111
L
linking trays 15
loading
multipurpose feeder 14
Index 129
loading envelopes
in the multipurpose feeder 14
loading trays 12
locating paper jams 78
locating the security slot 58
M
maintenance kit
ordering 63
memory
types installed on printer 59
memory card
installing 114
menu
802.1x 48
About this Printer 30
Confidential Print Setup 54
Config Menu 28
Device 56
Eco‑Mode 24
Erase Temporary Data Files 55
Ethernet 42
Help 57
HTML 36
HTTP/FTP Settings 49
Image 36
IPSec 46
Layout 31
Login Restrictions 53
LPD Configuration 48
Media Types 39
Menu Settings Page 56
Miscellaneous 55
Network 56
Network Overview 39
Notifications 25
Out of Service Erase 30
PCL 34
PDF 34
PostScript 34
Power Management 27
Preferences 24
Print 56
Quality 33
Remote Operator Panel 25
Restore Factory Defaults 27
Restrict external network
access 50
Security Audit Log 51
Setup 32
SNMP 45
Solutions LDAP Settings 55
TCP/IP 44
Tray Configuration 37
Troubleshooting 57
Universal Setup 38
USB 49
Visible Home Screen Icons 30
Wireless 40
Wi‑Fi Direct 50
XPS 33
Menu Settings Page
printing 57
mobile device
printing from 19, 20
mottled print 100
moving the printer 8, 74
multipurpose feeder
loading 14
N
noise emission levels 122
Non‑Printer Manufacturer
supply 89
non‑volatile memory 59
erasing 58
notices 122, 123, 124, 125, 126
O
optional card
installing 116
ordering
imaging unit 63
toner cartridge 63
ordering supplies
maintenance kit 63
P
paper curl 101
paper frequently jams 92
paper jam in door A 79
paper jam in the duplex unit 83
paper jam in the multipurpose
feeder 85
paper jam in the rear door 82
paper jam in trays 84
paper jam, clearing
in the multipurpose feeder 85
paper jams
avoiding 77
paper jams, clearing
in the standard bin 83
paper sizes
supported 16
paper types
supported 18
parts and supplies
status, checking 62
personal identification number
method 60
pick roller assembly
replacing 70
pick tires
replacing 67
placing separator sheets 22
power button light
understanding the status 11
power cord socket 10
power saver modes
setting 75
print driver
hardware options, adding 119
print jobs not printed 109
Print Quality Test Pages 57
print quality troubleshooting
blank pages 93
crooked or skewed print 103
dark print 93
fine lines are not printed
correctly 95
folded or wrinkled paper 95
gray background on prints 96
horizontal light bands 97
light print 99
mottled print and dots 100
paper curl 101
repeating defects 103
text or images cut o 104
toner easily rubs o 104
vertical dark bands 105
vertical dark lines or
streaks 105
vertical dark streaks with print
missing 106
vertical light bands 106
vertical white lines 107
white pages 93
print troubleshooting
collated printing does not
work 91
envelope seals when
printing 90
incorrect margins 98
Index 130
jammed pages are not
reprinted 93
job prints from the wrong
tray 111
job prints on the wrong
paper 111
paper frequently jams 92
print jobs do not print 109
slow printing 108
tray linking does not work 91
printer
minimum clearances 8
selecting a location 8
shipping 75
printer configurations 9
printer connectivity
checking 89
printer is not responding 110
printer memory
erasing 58
printer menus 23
printer messages
Non‑Printer Manufacturer
supply 89
Replace cartridge, printer region
mismatch 89
printer ports 10
printer settings
restoring to factory defaults 58
printer software
installing 119
printer status 11
printer wireless network
connecting a mobile device
to 61
printing
confidential print jobs 21
font sample list 22
from a computer 19
from a mobile device 19, 20
from an Android device 19
held jobs 21
Menu Settings Page 57
Network Setup Page 89
repeat print jobs 21
reserve print jobs 21
using Google Cloud Print 19
using Wi‑Fi Direct 20
verify print jobs 21
printing from a computer 19
Push Button method 60
R
removing jam
in the duplex unit 83
in the rear door 82
removing paper jam
in door A 79
in trays 84
Replace cartridge, printer region
mismatch 89
replacing parts
pick tires 67
replacing supplies
imaging unit 65
toner cartridge 63
replacing the pick roller
assembly 70
S
safety information 5, 6, 7
security slot
locating 58
selecting a location for the
printer 8
separator sheets
placing 22
setting the paper size 12
setting the paper type 12
setting up e‑mail 87
shipping the printer 75
skewed print 103
Sleep mode
setting 75
slow printing 108
SMTP server
configuring
87
statement of volatility 59
supplies
conserving 76
supplies, ordering
toner cartridge 63
supply notifications
configuring
63
supported paper sizes 16
supported paper types 18
supported paper weights 18
T
toner cartridge
ordering 63
replacing 63
toner darkness
adjusting 111
tray linking does not work 91
trays
installing 118
linking 15
loading 12
unlinking 15
troubleshooting
cannot connect printer to
Wi‑Fi 88
cannot open Embedded Web
Server 87
printer is not responding 110
troubleshooting, print
collated printing does not
work 91
envelope seals when
printing 90
incorrect margins 98
jammed pages are not
reprinted 93
paper frequently jams 92
print jobs do not print 109
slow printing 108
troubleshooting, print quality
blank pages 93
crooked or skewed print 103
dark print 93
fine lines are not printed
correctly 95
folded or wrinkled paper 95
gray background on prints 96
horizontal light bands 97
light print 99
mottled print and dots 100
paper curl 101
repeating defects 103
text or images cut o 104
toner easily rubs o 104
vertical dark bands 105
vertical dark lines or
streaks 105
vertical dark streaks with print
missing 106
vertical light bands 106
vertical white lines 107
white pages 93
U
Universal paper
configuring the settings 12
Index 131
unlinking trays 15
updating firmware 120
USB printer port 10
V
vertical dark lines on prints 105
vertical streaks on prints 105
volatile memory 59
erasing 58
volatility
statement of 59
W
white lines 107
wireless network
connecting the printer to 60
Wi‑Fi Protected Setup 60
wireless networking 60
Wi‑Fi Direct
enabling 61
printing from a mobile
device 20
Wi‑Fi network
deactivating 62
Wi‑Fi Protected Setup
wireless network 60
wrinkled paper 95
Index 132
