BulletCam HL user manual
Updated August 22, 2025
BulletCam HL is a wired AI-powered security IP camera with hybrid
illumination that enhances image quality at night. In normal night mode,
the camera uses IR illumination. When motion is detected, BulletCam HL
instantly turns on white light to bring out the object colors. The camera
features motion detection and object recognition and allows users to view
archived videos and watch live streams. The camera is designed for
outdoor and indoor use.
BulletCam HL is connected to the system via Ethernet. The recorded
videos can be stored on an Ajax added to the same network or a
memory card installed in the camera.
The camera is available in several versions:
NVR
BulletCam HL (5 Mp/2.8 mm);
BulletCam HL (5 Mp/4 mm);
Camera versions with other enclosures are also available. All Ajax cameras are
.
Functional elements
BulletCam HL (8 Mp/2.8 mm);
BulletCam HL (8 Mp/4 mm).
Buy BulletCam HL
available here
1. Swivel mounting bracket.
2. Protective cover.
3. Screw for fixing camera position.
4. Slot for microSD card.
5. Reset button.
6. Microphone.
Operating principle
BulletCam HL is an IP camera that uses artificial intelligence (AI) for
object recognition. Its algorithms can identify moving objects,
distinguishing between humans, animals, or vehicles.
The device features hybrid illumination, combining infrared and white light
to ensure high-quality images in any lighting conditions. BulletCam HL
automatically switches between IR and white light depending on the
scene, delivering clear black-and-white images in low light and providing
color photos when motion is detected or additional illumination is
required. The camera also adjusts the light intensity in real time to prevent
overexposure, ensuring clear visibility of both near and distant objects.
To save the recorded videos, you need to add BulletCam HL to an Ajax
NVR or install a microSD card with a memory capacity from 32 GB to 256
GB (not included in the complete set of the camera). The memory card
should be V30 or faster. Additionally, the device can operate without a
memory card or via NVR.
BulletCam HL has an IP65 protection class, making it suitable for outdoor
installation. Its robust metal enclosure protects the device against sabotage.
7. Camera lens.
8. Faceted lens. Covers the infrared LEDs and diffuses the rays.
9. White LEDs. When motion is detected, the camera instantly turns on
white light to bring out the object colors.
10. Cable channel for routing the cable connector from the camera.
11. Cable with a connector.
12. QR code with the device ID. Used to add BulletCam HL to an Ajax
system.
13. Holes for attaching the camera to the surface.
Using the , you can calculate the NVR or camera required
storage capacity and estimated recording time based on the video stream
settings.
BulletCam HL enables you to:
video storage calculator
1. Watch the video in real-time with the ability to zoom in for a closer
look.
2. Access archived videos, navigating through them based on recording
chronology and calendar (this feature is available if a microSD
memory card is installed in the camera, or it is connected to NVR with
an installed hard disk).
3. Configure motion detection zones and adjust sensitivity level.
4. View the Video wall that combines images from all connected
cameras.
5. Quickly access control from the cameras’ video
player menu.
automation device
6. that send a short video from the selected
camera to the Ajax app when the security detector is triggered.
Create video scenarios
7. Download the required segments of video recordings from the archive
to smartphones or PCs (this feature is available if a microSD memory
card is installed in the camera, or it is connected to NVR with an
installed hard disk).
The video recording segments downloaded from BulletCam HL have the
Ajax digital signature that verifies the integrity of the exported video. To
verify the authenticity of the downloaded video recordings, use the Ajax
Media Player tool.
Learn more about Ajax media player
How to download videos from the archive in Ajax apps
Video scenarios
The Ajax system supports using IP cameras for alarm verification. Video
scenarios enable the substantiation of alarm triggers with the
corresponding video from cameras installed at the facility.
Cameras can be configured to respond to alarms from a single device,
multiple devices, or all connected devices. Combined detectors can
register various types of alarms, allowing you to configure responses to a
wide range of alarm types, whether it’s just one, several, or all of them.
You can also configure the to activate when motion or a specific AI-
recognised object is detected. When video devices detect motion or a
specific AI-recognised object, the system automatically activates sirens
added to the hub to sound an alarm.
Video wall
The user can manage videos on the Video wall tab, accessible once at
least one camera has been added. This feature ensures quick access to all
connected cameras, displayed in accordance with privacy settings.
In mobile Ajax apps, you can:
How to configure temporary camera video access
8. Configure connection via ONVIF to integrate the device with video
management systems (VMS) such as Milestone, Genetec, Axxon, and
Digifort.
How to configure ONVIF authorization
Learn more
sirens
Learn more
1. Switch between cameras.
In Ajax PRO Desktop, you can:
Privacy zones
The system allows hiding parts of the frame. For instance, if a safe is in
view, activity around it can be recorded without revealing its contents by
setting up the right zone. No motion or object will be detected and
recorded in the privacy zone.
To do this, in :
2. Search for the desired camera by name.
3. Manage a PTZ camera.
1. Switch between cameras.
2. Search for the desired camera by name.
3. Organize cameras by room, NVR, or group.
4. Manage a PTZ camera.
5. Save customized layouts for displaying video from cameras.
6. Change the order in which the camera video is displayed.
7. .Create templates for displaying videos in a slide show
How to use the video wall widget in Ajax PRO Desktop
What keyboard shortcuts are available in Ajax PRO Desktop
Ajax apps
1. Go to the Devices tab.
2. Select the camera from the list. If it is connected to the network video
recorder, find NVR and tap on Cameras.
3. Go to the device states by tapping the gear icon .
4. Tap the gear icon again to open Settings.
The user can create up to four private zones.
Firmware update
If a new firmware version for BulletCam HL is available, the icon
appears in in the Devices tab. An admin or a PRO with
access to the system settings can launch an update via device or
. The on-screen instructions help to update the firmware
successfully.
Selecting the installation site
5. Select the Privacy zones menu.
6. Open the Configure privacy zones menu and select the required area.
0:00 / 0:09
7. Tap the icon and return to the camera settings.
Ajax apps
states
settings
When choosing the optimal location to install BulletCam HL, consider the
presence of objects or structures that may obstruct the device’s view.
Consider the placement recommendations when designing the security
system project for your object. The security system should be designed
and installed by professionals. A list of recommended partners is
.
The camera should not be installed
Installation
How to install an Ajax camera for better AI recognition
available here
1. Indoors or outdoors where the temperature and humidity levels do not
align with the specified .operating parameters
2. In locations where objects or structures might obstruct the camera’s
view.
3. In direct bright light or on bright objects (e.g., a white wall), as it can
reduce the image quality. The bright surface reflects the IR backlight
and blinds the camera in the dark.
Before installing BulletCam HL, ensure that you have chosen the optimal location
that complies with the requirements of this manual.
When connecting an external power supply and using BulletCam HL,
follow the general electrical safety regulations for using electrical
appliances, as well as the requirements of regulatory legal acts on
electrical safety.
To install the device:
1. Connect the Ethernet cable to the camera. If it is powered by PoE, no
external power supply is needed; otherwise, connect both the external
power supply and the Ethernet cable.
2. Turn on the power supply of the camera. The LED indicator on the
cable connector lights up green.
3. , and disconnect the Ethernet and power
supply from the camera.
Add the camera to the system
4. Using the bundled hexagon key (Ø 2 mm), remove the screws holding
the protective cover. Insert a microSD card (not included) into the
appropriate slot. Replace the protective cover and tighten the screws.
After adding the device to the system, format the memory card in the
camera .settings
5. Use the installation template to mark the locations for the drill holes
on the surface where you plan to mount the camera. Secure the
template to the chosen installation location with tape, and drill four
holes as indicated on the template.
6. Loosen the screw on the swivel mounting bracket with the bundled
hexagon key (Ø 2 mm) and rotate the bracket if you need to change
the cable channel position. Tighten the screw back.
7. Route the cable through the cable channel and secure the swivel
mounting bracket to the surface using the bundled screws.
8. Loosen the screw on the swivel mounting bracket to adjust the
camera tilt and rotation position.
9. Ensure that the camera lens faces the protected area. Secure it by
tightening the screw in the swivel mounting bracket.
10. Connect the Ethernet and power supply to the camera. Install a
waterproof connector if the camera is used indoors with humidity
Adding to the system
Before adding a device
Only a PRO or a space admin with the rights to configure the system can add the
device to the space.
Adding to the space
levels outside the , or outdoors.
The recommended electrical parameters for the power supply are 12 V⎓ ±
20% with a current of at least 1 A.
operating parameters
11. Turn on the power supply of the camera. The LED indicator on the
cable connector lights up green.
1. Install an .Ajax app
2. Log in to your or create a new one.account
3. Select a or create a new one.space
4. Add at least one .virtual room
5. Ensure the space is disarmed.
Types of accounts and their rights
The connected device will now appear in the list of devices in an Ajax app.
Note that BulletCam HL is compatible with only one space. To connect the
device to the new space, remove it from the device list of the old one. This
removal process needs to be done manually in an Ajax app.
You can calculate the number of cameras and NVRs that can be added to the
space using the .
Pairing with an Ajax NVR
If BulletCam HL has already been added to the space as a standalone
device, you can easily pair it with an Ajax NVR. If not, refer to the
section to know how to add BulletCam HL to the NVR or as a
standalone device.
Adding as a standalone device: Adding to NVR:
1. Open the . Select a to which you want to add the
device.
Ajax app space
2. Go to the Devices tab and tap Add device.
3. Scan the QR code or enter the device ID manually. A QR code with an
ID is placed on the device enclosure. Also, it is duplicated on the
device packaging.
4. Assign a name to the device.
5. Select a virtual room and a security group (if is enabled).Group mode
6. Tap Add device to proceed.
7. Wait for BulletCam HL to establish the connection. Once connected,
you will see the live image from the device.
8. Tap Finish to add the device.
video device calculator
Adding to
the space
To pair BulletCam HL with the NVR, in an Ajax app:
The device will now appear in the list of NVR cameras in an Ajax app.
Resetting to the default settings
To reset the camera to the default settings:
1. Go to theDevices tab.
2. Select NVR from the list and tap Cameras.
3. Tap Add camera and wait until the network scan is complete and the
available devices connected to the local network are displayed.
Note that BulletCam HL must be connected to the same local network as
the NVR.
4. Select the device.
5. Assign a name to the device, select a virtual room and a group, then
tap Finish.
6. Wait for the system to add the device, then tap Close.
1. Turn off the camera by disconnecting the external power supply or
Ethernet cable (if it is powered by PoE).
2. Press and hold the reset button.
3. Power the camera while the reset button is pressed, and wait until the
button’s LED indicator lights up violet. This will take about 50 seconds.
The button’s LED indicator lights up blue for 20 seconds after powering the
camera with a pressed reset button. Then it turns off for 30 seconds and
lights up violet. This means that the camera has been restored to the
default settings.
Icons
Icons in an Ajax app display some of BulletCam HL’s states. You can
check icons in the Devices tab.
Icon Value
The extra services are activated according to the subscription.
The device operates in Night mode.
The microSD card is not installed.
The microSD card is installed.
A malfunction of the microSD card is detected. Formatting the microSD
card is recommended.
The microSD card is being formatted.
4. Release the button.
Learn more
Learn more
Firmware update is available. Go to the device states or settings to find
the description and launch an update.
Firmware update is in progress: downloading/installing the latest
version.
The new firmware installation has failed.
The device has lost connection with the Ajax Cloud server.
The device connection via ONVIF is enabled.
There is no access to view the device’s video.
States
The states include information about the device and its operating
parameters. You can find BulletCam HL states in Ajax apps:
Learn more
1. Go to the Devices tab.
2. Select BulletCam HL in the list. Optionally, if the camera is connected
to the video recorder, find NVR, tap Cameras, and select BulletCam
Parameter Meaning
Extra services
The field is available in
and displayed when extra services are
available or activated for the device
according to the subscription.
Tapping the field shows the information
about assigned services and contacts of the
company providing these services.
Malfunction
Tapping opens the list of device
malfunctions.
The field is displayed only if a malfunction is
detected.
Firmware update
The field is displayed when the firmware
update is available:
Tapping opens more information about
the device’s firmware update.
HL.
3. Tap the gear icon .
Ajax PRO apps
Learn more
New firmware version available — the
new firmware is available for download
and installation.
Downloading… — firmware downloading
is in progress. It is displayed as a
percentage.
Installing… — the firmware is being
installed.
Failed to update firmware — the new
firmware could not be installed.
Connection
Status of the device internet connection via
Ethernet:
Tapping displays the network
parameters.
Connection to NVR
Displayed when the device is connected to
the NVR.
Status of the device connection to the NVR:
Tapping displays the network
parameters.
Storage location
Displays the list of storage devices
connected to BulletCam HL:
Tapping displays the recording mode
and storage settings.
Memory card Status of the memory card connection to
the camera:
Online — the device is connected to the
network. Normal state.
Offline — the device is not connected to
the network. Please check your wired
internet connection.
Online — the device is connected to the
network via the NVR. Normal state.
Offline — the device is not connected to
the network via the NVR. Please check
your wireless internet connection.
Memory card — data is recorded on a
memory card (not included) installed in
the camera.
NVR hard drive — data is recorded on
the NVR hard disk.
OK — the memory card is
communicating with the camera.
Resolution The current camera resolution.
Frame rate The current camera frame rate.
Bit rate The current camera bit rate.
Video codec
The current video codec:
Motion detection
The Motion detection feature status:
Object detection
The Object detection feature settings:
Normal state.
Error — there is an error in the memory
card operation. Check details by tapping
the icon. Follow the instructions
provided in the app.
Not installed — the memory card is not
installed in the camera.
Requires formatting — the memory card
formatting is recommended. If the
memory card contains data, it will be
permanently deleted.
Formatting… — the memory card is
being formatted.
H.264
H.265
On
Off
Human
Pet
Vehicle
Off
ONVIF integration
Shows the current status of the device’s
ONVIF integration.
This state is displayed only when ONVIF
integration is enabled.
Permissions to view
Displays the number of users who have
access to view video from the device.
Tapping displays the list of users,
installers, and companies with access under
certain conditions.
The state is not available in
.
Uptime
The device’s operating time since the last
reboot.
Alarm reaction
Operating mode
Shows how the device reacts to alarms:
Delay when entering
Delay when entering (alarm activation delay)
is the time the user has to disarm the
security system after entering the premises.
Delay when leaving Delay when leaving (arming delay) is the
time the user has to leave the premises
after arming.
Ajax PRO
apps
Instant alarm — the armed device
immediately reacts to a threat and raises
the alarm.
Entry/Exit — when a delay is set, the
armed device starts the countdown and
doesn’t raise the alarm even if triggered
until the countdown ends.
Follower — the device inherits the delays
from Entry/Exit devices. However, when
the Follower is triggered individually, it
immediately raises the alarm.
Learn more
Arm in Night mode
When this option is enabled, the device will
enter the armed mode when the system is
set to Night mode.
Night mode delay when entering
Entry delay time in Night mode. Delay when
entering (alarm activation delay) is the time
the user has to disarm the security system
after entering the premises.
Night mode delay when leaving
Exit delay time in Night mode. Delay when
leaving (arming delay) is the time the user
has to leave the premises after arming.
Firmware Device firmware version.
Device ID
Device ID. It is also available on the QR code
on the device enclosure and its package
box.
Settings
Learn more
Learn more
Learn more
Learn more
To change camera settings, in an Ajax app:
Settings Value
Name
Device name. It is displayed in the list of hub
devices, text of SMS and notifications in the
events feed.
To change the device name, tap the text
field.
The name can contain up to 24 Latin
characters or up to 12 Cyrillic characters.
Room Selecting the virtual room to which
BulletCam HL is assigned.
1. Go to the Devices tab.
2. Select BulletCam HL from the list. If BulletCam HL is connected to the
video recorder, select NVR and tap Cameras.
3. Go to Settings by tapping the gear icon .
4. Set the required parameters.
5. Tap Back to save the new settings.
The room name is displayed in the text of
SMS and notifications in the events feed.
Recording preferences
Selection of the Recording mode for each
storage:
Selection of the armed mode when the
camera records video:
Notifications from camera detectors
Opens a menu with Notifications from
camera detectors settings.
Detection
Opens a menu with Detection settings.
Video stream
Opens a menu with Video stream settings.
Image
Opens a menu with Image settings.
Audio Settings for audio capture and playback.
On detection or scenario
Continuous
Never
When armed
Always
Learn more
Learn more
Learn more
Learn more
Audio capture and playback — turn on to
watch and record videos with audio.
Audio codec.
Privacy zones
Allows the user to select zones that are not
displayed on the camera video. Instead, the
user sees a black rectangle.
Alarm reaction
Opens a menu with Alarm reaction settings.
Firmware update
Switches the device to the firmware
updating mode if a new version is available.
Connection
The setting for selecting the camera’s
connection type to the Ajax Cloud service
via Ethernet.
Available connection types:
Memory card
Selection of the maximum archive depth. It
can be set in the range of 1 to 360 days or
can be unlimited.
Allows the user to format the cloud archive.
Service
Opens a menu with Service settings.
Bit rate.
Sample rate.
Microphone gain — configure the
microphone sensitivity level based on
the installation location.
Learn more
Learn more
Learn more
DHCP
Static
Learn more
Monitoring
This setting is available only
in .
Allows a PRO with rights to configure the
system to set up:
Report a problem
Allows the user to describe a problem and
send a report.
User guide
Opens the BulletCam HL user manual in an
Ajax app.
Unpair from NVR
Unpairs the device from the NVR to which it
was paired.
The option is available if the device is paired
with the NVR.
Delete device
Erases all device settings and deletes the
device from the space. Also, it unpairs the
device from the NVR if such a connection is
set up.
Notifications from camera detectors
Settings Meaning
Notify if detected The user can select the type of object or
motion, and when it’s recognized, a
Ajax PRO apps
Zone number for CMS events — unique
identifier of the device in events it
reports to CMS;
Send events on detections to CMS —
whether the device will send
notifications on motion or object
detection to CMS.
notification is received and sirens are
activated:
Note that the corresponding types of object
or motion should be enabled in the
Detection settings.
To specify whether motion detection should
activate the sirens, tap the required type of
object or motion and enable the Activate
sirens upon detection option.
The feature is available when
the camera and at least one
siren are added to an Ajax
hub with
and later versions.
When to notify
Selection of the mode when the camera
sends notifications:
Notification delay and interval
Interval in reporting similar events Selecting the time interval in reporting
similar events: from 30 seconds to 8 hours.
The default interval is 3 minutes.
Selected time applies for each detection
type separately and helps to avoid repeated
Human
Pet
Vehicle
Any motion
OS Malevich 2.31
Learn more
When camera armed
Always
informing of the same triggering reason.
Duration of object detection for notification
Selecting how long an object should remain
in the camera’s field of view so the system
sends a notification about the detected
object. The available values are Notify
instantly or 2, 3, 4, or 5 seconds.
The default time is 2 seconds.
Detection settings
Settings Meaning
Motion detection
When the option is enabled, the camera
detects motion using its built-in software.
Analyze image
The software algorithm of image analysis
that is used for motion detection.
The option is available when Motion
detection is enabled.
Motion detection settings
Opens a menu with motion detection
settings:
The option is available when Motion
detection is enabled.
Object detection
When the option is enabled, the camera
identifies the type of moving objects using a
built-in algorithm. In the video, people, pets,
and vehicles are highlighted with colored
rectangles.
Object detection settings Opens the menu with object detection
settings:
Adjust activity zone — defines the
specific area within the field of view
where the camera should detect motion.
Sensitivity threshold — defines the
device’s sensitivity to the motion in the
activity zone.
Area occupied by detectable objects —
specifies the size of the area in the
camera’s field of view that a moving
object should occupy for the device to
be triggered.
Adjust object detection zone — defines
the specific area within the field of view
where the camera should identify the
type of moving objects.
Human detection — enables detection of
people in the video.
Pet detection — enables detection of
pets in the video.
Vehicle detection — enables detection
of vehicles in the video.
Sensitivity threshold — defines the
accuracy of the object recognition. The
setting is available for each object type.
The option is available when Object
detection is enabled.
Video stream settings
Settings for mainstream and substream parameters.
Settings Value
Mainstream
Video codec
Selecting the video compression standard:
Resolution
Selecting the mainstream resolution
(depending on the camera’s version):
Frame rate
Selecting the frame rate: from 3 to 25 with
an increment of 1 frame/s.
H.264
H.265
1024 × 576
1920 × 1080
2304 × 1296
2560 × 1440
2592 × 1944
2880 × 1620
2944 × 1656
3072 × 1728
3840 × 2160
Bit rate type
Selecting the bit rate type:
Bit rate Setting the bit rate in kbit/s.
GOP length
Selecting the GOP length: from 1 to 250 with
an increment of 1 frame.
VBR quality/CBR quality
Selecting the compression quality: from 0 to
100 with an increment of 1.
Substream
Video codec
Selecting the video compression standard:
Resolution
Selecting the substream resolution:
Frame rate
Selecting the frame rate: from 3 to 25 with
an increment of 1 frame/s.
Bit rate type
Selecting the bit rate type:
Bit rate Setting the bit rate in kbit/s.
GOP length
Selecting the GOP length: from 1 to 250 with
an increment of 1 frame.
VBR quality / CBR quality
Selecting the compression quality: from 0 to
100 with an increment of 1.
Variable (VBR)
Constant (CBR)
H.264
H.265
720 × 480
720 × 576
1024 × 576
Variable (VBR)
Constant (CBR)
Image settings
Settings for camera image quality.
Settings Value
Brightness Adjusting the image brightness.
Color saturation Adjusting the image сolor saturation.
Sharpness Adjusting the image sharpness.
Contrast Adjusting the image contrast.
Image rotation
Selecting the camera image orientation.
Wide dynamic range (WDR)
Enabling or disabling the WDR.
When WDR is enabled, it helps to enhance
the camera images, with too dark or too
bright areas.
Lighting stabilization
Adjusting the exposure:
This setting is available if Wide dynamic
range (WDR) is enabled.
Day/Night mode Selecting the camera vision mode
depending on the light conditions:
Default view — the camera image is
displayed as captured by the lens,
without rotation. Use this option if the
camera is installed in the standard
upright position.
180° — the camera image is rotated by
180 degrees. Use this option if the
camera is installed upside down (e.g., on
a ceiling).
1–2.9 — adjusting WDR levels.
3–5 — activating and adjusting HDR
levels.
Mode switching conditions
Selecting the conditions for switching
between the day and night modes:
This setting is available if Day/Night mode
is set to Auto.
Scene illumination
Selecting the scene illumination mode:
Day — IR backlight is always off.
Night — IR backlight is always on.
Auto — IR backlight automatically
switches according to the Mode
switching conditions settings.
Later to Night / Earlier to Day
Medium
Earlier to Night / Later to Day
Disabled — the camera does not use any
built-in illumination. The mode is
suitable for well-lit areas or when
external lighting is used.
Infrared light — the camera uses IR
illumination to capture black-and-white
images in low-light conditions. IR light is
invisible to the human eye and does not
attract attention.
White LED — the camera uses a visible
white LED to illuminate the scene. The
mode provides color video at night and
can deter intruders by attracting
attention.
Hybrid light — the camera operates in
the Infrared light mode by default. When
AI-powered object detection is triggered,
the white LED turns on to provide color
images.
Infrared illumination (IR) mode
Adjusting the intensity of the IR backlight:
The setting is used to capture clear black-
and-white images at night or in low light and
ensures visibility using IR LEDs when
conventional lighting is ineffective.
This setting is available if Scene
illumination is set to Infrared light.
IR intensity
Adjusting the IR light intensity.
This setting is available if Infrared
illumination (IR) mode is set to Custom.
White LED illumination mode
Adjusting the white LED illumination
intensity:
The setting is used to capture clear color
images at night or in low light and ensures
visibility using white LEDs when normal
lighting is ineffective.
This setting is available if Scene
illumination is set to White LED.
LED intensity
Adjusting the white LED illumination
intensity.
This setting is available if White LED
illumination mode is set to Custom.
Set exposure based on Selecting the frame area on which the
exposure is based on:
Auto
Custom
Auto
Custom
Entire frame
Exposure mode
Selecting the exposure mode:
Image preferences
Adjusting the shutter speed for less motion
blur or for less noise in the image.
This setting is available if Exposure mode is
set to Auto.
Exposure compensation
Ability to override automatic exposure
settings to manually control the image
brightness.
This setting is available if Exposure mode is
set to Auto.
Shutter speed
Selecting the shutter speed to ensure
correct exposure for the image.
This setting is available if Exposure mode is
set to Manual setup.
Noise reduction Enabling or disabling the noise reduction.
Parameter value
Adjusting the noise reduction level.
This setting is available if Noise reduction is
enabled.
Anti-flicker (Power frequency) Selecting the power grid frequency to
reduce the image flickering. This setting is
Frame’s top
Frame’s right
Frame’s bottom
Frame’s left
Frame’s center
Auto
Manual setup
used if the camera is capturing the video in
low-light conditions and lamps are flickering
on the camera image with the power grid
frequency. Available parameters:
Alarm reaction settings
Settings Meaning
Operating mode
Specify how this device will react to alarms:
Delay when entering
Selecting delay time when entering: 5 to 255
s.
Delay when entering (alarm activation delay)
is the time the user has to disarm the
security system after entering the premises.
50 Hz
60 Hz
Disabled — anti-flicker is off.
Instant alarm — the armed device
immediately reacts to a threat and raises
the alarm.
Entry/Exit — when a delay is set, the
armed device starts the countdown and
doesn’t raise the alarm even if triggered
until the countdown ends.
Follower — the device inherits the delays
from Entry/Exit devices. However, when
the Follower is triggered individually, it
immediately raises the alarm.
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Delay when leaving
Selecting delay time when leaving: 5 to 255
s.
Delay when leaving (arming delay) is the
time the user has to leave the premises
after arming.
Arm in Night mode
When enabled, the device switches to the
armed mode when the system is set to
Night mode.
Night mode delay when entering
Delay time when entering in Night mode.
Delay when entering (alarm activation delay)
is the time the user has to disarm the
security system after entering the premises.
Night mode delay when leaving
Delay time when leaving in Night mode.
Delay when leaving (arming delay) is the
time the user has to leave the premises
after arming.
Night mode delay
Delay time in Night mode: 5 to 255 seconds.
It is the time the user has to disable Night
mode (alarm activation delay) after the
Entry/Exit detector is triggered.
The setting is displayed if the device is set
to the Follower operating mode and the Arm
in Night mode option is enabled.
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Service settings
Settings Meaning
Time zone
Time zone selection.
It is configured by a user and is displayed
when a user views video from the camera.
Connection via ONVIF
Configuring the device’s connection via
ONVIF to third-party VMSs.
Server connection
Delay of cloud connection loss alarm, sec
The delay helps reduce the risk of a false
server connection loss event.
The delay can be set in the range of 30 to
600 seconds.
Cloud polling interval, sec
The frequency of polling the Ajax Cloud
server is set in the range of 30 to 300
seconds.
The shorter the interval, the faster the cloud
connection loss will be detected.
Get notified of server connection loss
without alarm
When the toggle is enabled, the system
notifies users about server connection loss
using a standard notification sound instead
of a siren alert.
Indication
The green LED indicator is placed on the camera Ethernet connector.
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Event Indication
The network connection is established. Lights up green.
Malfunction
When the device detects a malfunction, a malfunction counter is displayed
in the Ajax app in the upper left corner of the device icon. All malfunctions
can be seen in the device . Fields with malfunctions will be
highlighted in red.
Malfunction is displayed if:
states
The camera has lost connection with the server.
The camera’s storage device is malfunctioning. Press the camera’s
reset button or format the storage device in the camera settings.
The storage device needs to be formatted. Format the storage device
in the camera settings.
Maintenance
Regularly check the functioning of the device. If you notice any image
degradation, loss of clarity, or darkening, check the camera for dirt. Clean
the device enclosure from dust, cobwebs, and other contaminants as they
emerge. Use soft, dry wipes suitable for equipment maintenance.
Do not use substances that contain alcohol, acetone, petrol, or other
active solvents to clean the device. Wipe the lens carefully, as scratches
can result in poor-quality images and camera failure.
Technical specifications
Warranty
The warranty for the products of the Limited Liability Company “Ajax
Systems Manufacturing” is valid for 2 years after purchase.
If the device does not operate properly, we recommend contacting support
service first, as most technical issues can be resolved remotely.
Contact Technical Support:
Technical specifications for BulletCam HL (5 Mp/2.8 mm)
Technical specifications for BulletCam HL (5 Mp/4 mm)
Technical specifications for BulletCam HL (8 Mp/2.8 mm)
Technical specifications for BulletCam HL (8 Mp/4 mm)
Compliance with standards
Warranty obligations
User Agreement
